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2012 Information Changes Lives

Contents Foreword 3 Q & A with the Executive Director


Global Programmes Introduction


Human Rights




Humanitarian Information


Central African Republic Dadaab, Kenya InfoAsAid

11 12 14

Conflict and Stabilisation


Haiti Pakistan Libya

17 18 20

Democracy and Governance


Kazakhstan Iraq

23 24

Innovation and Technology



Big Picture Digital Journalism

Environment 28


European Fisheries InfoAmazonia Earth Journalism Network: Rio+20

29 30 31

Sector and Policy Development


Finance and Fundraising



EDITOR: Daniel Bruce SUB-EDITOR: Emma Clark

Internews Europe wishes to thank the considerable number of contributors to this report. The overwhelming majority in the team of report authors are the Project Directors and key support staff whose excellent work has ensured we have been able to deliver a significantly increased programme of activities in 2012.

CONTRIBUTORS: Thomas Baerthlein, Axelle Basselet, Elsa Caternet, Jeroen Corduwener, Nicolas Ebnรถther, James Fahn, Mark Harvey, Elias Hashimi, Jacobo Quintanilla, Juliette Harkin, Kate Gunn, Ian Macwilliam, Jun Matsushita, Ben Noble, Anita Shah, Francesca Silvani, Arnold Wafula, Morgan Williams

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ur organisation has experienced tremendous growth and change in 2012. Bucking wider trends in the non-profit sector, we have distinguished ourselves as one of the fastest growing non-profits in Europe. This year we have also consolidated our position as a sector leader in placing local media and information technologies at the service of the world’s most vulnerable communities - be they refugees streaming out of Syria or marginalised women in the tribal areas of Pakistan.

During 2012, our programme and senior management teams have continued to work closely with our US based sister organisation, Internews Network. As this annual review is being prepared, our joint global environment programme is hosting Climate Communications Day at the Doha international climate change negotiations. Elsewhere, a joint project team in the Horn of Africa is preparing to train a team of refugee reporters to end the information deprivation of more than 400,000 people in Dadaab, the world’s largest refugee city.

The main partners who benefit from our work have continued to be media outlets and journalists across Africa, Asia and the Middle East. As well as ensuring that local journalism is professionally and ethically grounded, we have helped local editors and reporters to work in novel configurations with technologists, scientists, decision-makers and, most importantly, the communities they serve. In Kenya, for instance, journalists have been trained to develop crowdsourced news platforms driven by local communities that capture how local land and natural resources are being managed.

Finally, following approval of a carefully considered plan by the board and wider membership of Internews Europe, we have moved operations from a longstanding base in Paris and are now working from the heart of the international NGO and technology start up cluster based around Old Street in Central London. This has placed us in an even stronger position to become a leading 21st century information and media development organisation. We have the capacity to bring our vision and expertise to bear on the complex set of global and local challenges that our beneficiaries and local partners continue to face across the world.

Will Whitehorn Chair of Internews Europe 2011-2012

Will spent over 20 years working with the Virgin Group including as President of Virgin Galactic. He is Chair of the Loewy Group and Next Fifteen Communications and sits on the British Science and Technology Facilities Council.

Aidan White Chair of Internews Europe 2012-date

Former Guardian journalist and now an international consultant on press rights and journalistic ethics, Aidan works for many international agencies (UN, UNESCO, Council of Europe, OSCE) on programmes to promote ethical standards and good governance in media.




with Mark Harvey, Executive Director of Internews Europe

(CDAC) shows we are committed to helping a range of agencies to make meaningful communication with the people they are trying to help an operational priority in aid delivery.

How important have new technologies and social media platforms been in Internews’ work in 2012?

Technology has always been our backbone particularly in environments where, due to mass-media censorship, you have to work via the internet and other channels.

Mark Harvey Executive Director What were the key achievements of Internews Europe in 2012?

We have made an impact on the lives of people living in harsh and challenging environments. In Pakistan, we’ve helped community radio stations really meet the needs of their communities. We worked with one station to build the confidence of local farmers and to allow them to air their grievances on radio in a reflective and measured way. We also trained the radio workers themselves. Some of the numerous positive outcomes included cattle being inoculated and girls’ schools being rebuilt. Another key achievement was that we placed ourselves at the heart of the new thinking that’s emerging within international development. There’s the recognition that when disaster strikes, response isn’t just about moving blankets and providing shelter. It’s also about communication. I think we’ve advanced the practice of helping agencies respond through information. We don’t just do that on the ground; our hosting at HQ level of the Communicating with Disaster Affected Communities Network


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We play an important role in our positioning between local media and the developments that the internet is bringing us. We’ve been training local radio and television journalists to help them understand mapping and new platforms that use information coming from the crowd. Also, we have started to invest in the new field of data journalism which has huge potential in helping the public make sense of the, often complex, information being released by governments and other agencies. Here in London, we’ve built a technology hub staffed by ‘techies’ to deliver the technology components to all of our programmes. We are now starting to see the results of that in projects such as the Brazil based InfoAmazonia initiative.

What are the challenges associated with the rise of social media in the countries where you are working?

The main challenge is dealing with the volume of information flowing in during a crisis situation. The second issue is how to verify that data. On this, we’ve been trying to emphasise the practice of good journalism, which involves multiple sourcing and fact-checking.

The third issue is protection and privacy. Particularly in closed states and humanitarian crises, people release information and aren’t aware how and where it may be used. We’ve helped partners in closed states by providing them with advice on how to access information and how to publish anonymously.

What were the main challenges Internews faced in 2012? The first challenge has been managing growth - we have almost doubled our turnover this year. We have become a much larger organisation and have had to change our structure accordingly. The other challenge was to move the organisation away from its longstanding base in Paris to the UK and this is still underway.

What are the key priorities for Internews going into 2013?

We want to move towards a more programme based approach to reflect our deepening expertise. We also want to grow our work in the technology and innovation space and become better known for the particular contribution we are making to international development. In 2013 we will be raising our profile in London and cementing new partnerships with organisations including traditional NGOs and tech start-ups, innovation agencies and social enterprises. A particular priority will be to strengthen our board by attracting more expertise from the humanitarian, media, technology, governance and finance sectors. Finally, we will be investing more in measuring the impact of our work to ensure we are on track in delivering our mission to help individuals, families and communities make sense of the world around them.

Globalprogrammes introduction


nternews Europe’s global programmes team has successfully implemented an ambitious portfolio of projects in 2012 to support local media and information systems in some of the most fragile, crisis-hit and poorest countries in the world. We have delivered 25 projects in 30 countries, within the framework of our six priority programme areas – Human Rights, Humanitarian Information, Conflict and Stabilisation, Democracy and Governance, Environment and Information Technology.

2012 Key achievements We extended our Human Rights work to include activities in six more authoritarian states where freedom of expression and access to information are extremely restricted and where journalists, local media and citizens face constant threats. Our Humanitarian Information team is now in a stronger position to respond to humanitarian disasters. 2012 has seen us establish an emergency roster of specialists, in partnership with Internews Network, with expertise in communicating with disaster affected communities and we have commissioned emergency media standby kits for deployment to large scale emergencies. Internews Europe has also become part of the first group of international media development organisations to receive recognition from the UK government’s Department for International Development for eligibility to compete for emergency response funds.

As part of our Conflict and Stabilisation programme in Pakistan, we worked on the ground with a range of media partners and local communities to test and evolve new ways of strengthening information and communication flows. In turn this empowers vulnerable people to assert their rights and needs by communicating with those in power. In our Democracy and Governance programme we completed three projects in Iraq, Kazakhstan and Kyrgyzstan, supporting mainstream media and new media initiatives to raise high quality reporting, related to governance that can also uncover corruption and malpractice.

programmes ensuring that the expertise in the humanitarian programme can be transferred to the work we are doing to respond to political and human rights crises in other parts of the world. In 2013, we will continue to consolidate the expertise of our global programmes teams and increase our ability to respond to global emergencies and crises in the most nimble fashion. We will continue to strive to put the needs of communities and individuals in some of the world’s poorest and fragile states at the heart of what we do.

As part of our Innovation and Technology strategy we have partnered with local media and a growing network of international and regional technologists to develop and deploy new technologies. These include a news-verification platform, crowdsourced journalism initiatives in Africa to encourage access to information, tools to circumvent online censorship and a new e-learning platform. Our joint Environment programme with Internews Network has continued to support a worldwide network of journalists to demystify the science of climate change, whilst also supporting the launch of a high profile, unique digital news and information platform mapping deforestation in the Amazon basin. As part of our Results and Learning strategy, we have built links between

Francesca Silvani Director of Programmes

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HumanRights Key Aims of the Internews Europe Global Human Rights Programme • Improve citizens’ access to information • Foster freedom of expression • Promote media diversity

When the programme launched in 2006 it operated in just three countries. Six years down the line and another six of the world’s most information-poor states have been added to this important area of work. With support from additional

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donors, this has brought the total number of countries benefiting from the Internews programme to 12. This growth and extra funding has improved the communication technologies available to achieve better internet freedom worldwide.


uring 2012, Internews continued its training of local journalists and editors and reinforced the importance of social media in helping to promote human rights. The programme has helped improve the independence and credibility of a large number of emerging information sources such as online blogs. Important sources were protected and information was obtained to guard against increasingly sophisticated cyber attacks. Most recently, Internews Europe’s Human Rights Programme provided

media professionals trained in human rights reporting

Internews Europe trains both professional and citizen journalists to analyse and report on human rights issues more effectively.

support to more than 30 different people were trained in computer news and information platforms in the literacy and introductory skills to countries where human rights were social media. A specialist information most technology and commonly media centre was under threat. opened in one This provided of the primary news platforms people with target countries supported access to in Asia. This independent provided a space information in where media their local language, often for the first professionals could gather to time in years. exchange ideas and receive training.


In addition, approximately 200 media professionals and hundreds of local

led to the release of three highly innovative technologies. These allowed the dissemination of information in more secure conditions. Internews also witnessed its human rights and humanitarian departments working closely together on several key projects, such as the crisis in Syria and the tsunami aftermath in Japan.

Research groups were held by Internews this year that subsequently


countries benefiting from the Internews Europe Human Rights Programme



JORDAN: Human Rights and Syrian Refugees

Syrian refugees in neighbouring states at December 2012: 525,645 Lebanon: 157,845 Jordan: 148,592 Turkey: 141,240 Iraq: 66,048 SOURCE: Reliefweb

Over the last two years, Internews has worked with donors and other key stakeholders to locate the critical link that exists between, what are essentially, rapid-onset ‘Human Rights crises’ and their likelihood to create subsequent humanitarian emergencies.


he violence, instability and human rights violations that have caused citizens to flee their homes often leads them into an information vacuum as they adopt refugee or internally displaced status. This dynamic has been particularly noticeable in the wake of the ‘Arab Spring’ uprisings across the Middle East and North Africa. Today, nowhere is this more obvious than in the states neighbouring Syria and the growing refugee populations along the border. The number of Syrian refugees flowing into camps across the Middle East has been growing by the day. In the month of August 2012 alone, there was an increase of 100,000 Syrian refugees. A camp established at Zaatari in Jordan is home to more than 30,000 refugees; many of them are children without parents. Living conditions at the camp are slowly improving, but they remain precarious.


HumanRights JORDAN: Human Rights and Syrian Refugees

A rapid information and communication needs assessment of the situation in the Zaatari camp was carried out by Internews in September 2012. This found that the majority of refugees were living in what was effectively an information void. They had little access to information about what was happening within the camp itself, let alone what was happening back in Syria and the outside world. This had left them feeling frustrated and isolated. Drawing upon Internews’ findings, UNHCR decided that a communications strategy was urgently needed at the Zaatari camp. During the Internews assessment, refugees highlighted that they wanted access to news and information about what was happening in Syria above anything else. Most of them said satellite television was the main source of information they trusted when they were at home before the crisis, particularly the Al Jazeera Arabic and Al Arabiya channels. Most of the survey respondents had their own mobile phones and 3G was widely available in the camp.

However, the lack of electricity sources with which they could charge their mobile phones was a major source of discontent for residents. The vast majority of refugees interviewed also said they had no idea what sources of information were available at the camp itself. Based on the findings of the rapid needs assessment, Internews shared a series of tools that have proven to work in the past in similar environments. By way of example, it was suggested that simple measures such as welcome cards should be given to new camp residents and information boards with maps should be placed around the camp. Internews also recommended implementing certain communication tools to filter information and news through to residents. As television was highlighted as the media of

choice for the refugees, it was suggested that TV screening points be set up around the camp. On top of this, there could be internet cafes, video production workshops for residents and partnerships with local media outlets that reach the Zataari area to disseminate information more widely. By late 2012, Internews’ Humanitarian and Human Rights teams were developing a regional information needs strategy for Syrian refugees in close coordination with the UN cluster system and other humanitarian agencies.

Human Rights

Violence, instability and human rights violations that have caused citizens to flee their homes often leads them into an information vacuum as they adopt refugee or internally displaced status.

The harsh makeshift conditions of the Zataari refugee camp in Jordan.

HumanRights JORDAN: Human Rights and Syrian Refugees


Humanitarian Information

Key Aims of the Internews Global Humanitarian

Information Programme • Provide life saving information • Reduce suffering • Empower people to take an active role in their survival and recovery by helping to deliver two-way communications

In the wake of man-made or natural disasters people need more than just physical help such as shelter and medical supplies, they also require access to information. The Humanitarian Information Programme is run jointly with our US sister organisation, Internews Network. This ensures that we provide a balanced and skilled emergency information response.

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ince the 2004 earthquake and tsunami that wreaked havoc across Asia, Internews has mounted emergency information programmes all around the world. Critical links have been established between people affected by crises, local media and humanitarian agencies in order to provide life-saving information and support. People with urgent needs require a voice in order to be able to communicate with humanitarian agencies. At the same time these agencies need strong communication channels to reach those people. Our humanitarian strategy revolves around three key approaches. The first priority is to strengthen local media to provide two-way communication between aid agencies and those in need. Secondly, it aims to equip humanitarian responders with state-ofthe-art communication strategies and

skills. Finally, Internews puts innovation at the core of its strategy using new technologies for emergency response where possible. Two key research assignments in 2012 were a media landscape study on Syria and an investigation into the role the media played in responding to the Japanese earthquake and tsunami of March 2011. Both will be published during 2013. One of the most notable developments for Internews Europe in late 2012 was the announcement that it had been added to the core group of humanitarian emergency organisations that will support the British Government’s response during disasters. Internews Europe joined three other not-for-profit organisations in the UK Rapid Response Facility. This will allow the rapid deployment of a global roster of humanitarian communications experts to assist people in crisis zones.

CENTRAL AFRICAN REPUBLIC: Humanitarian Innovation Population: 4.4 million Official LanguageS: French, Sango Capital: Bangui

A grant from the high profile Humanitarian Innovation Fund (HIF) enabled Internews to begin a challenging new humanitarian project in Central African Republic (CAR) in 2012.


he objective was to build a new two-way communication system that would enable a network of local radio stations to gather first-hand information from crisis-affected populations. Humanitarian workers could then use this information to improve their response to chronic emergencies. Internews worked with Ushahidi and the United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA) to develop a crisis map containing real-time information

about where the biggest needs were and what interventions were required. The map was regularly updated using information gathered by 15 partner community radio stations and 25 correspondents throughout the country. This content was coordinated, edited and moderated by the CAR Association of Journalists for Human Rights and then humanitarian agencies were convinced to use it to help them with their daily work. By late 2012, the crisis map had more than 500 visits a week.

HumanitarianInformation CENTRAL AFRICAN REPUBLIC: Humanitarian Innovation


DADAAB, KENYA: Filling the information void

Location: Kenya/Somalia border Population of refugee camp: 430,000 CAMP ESTABLISHED: early 1990s

The European Commission’s Humanitarian Aid Department (ECHO) has enabled Internews to set up a much needed Humanitarian Information Service (HIS) in the Dadaab refugee camp in Kenya.


he project involves the launch of a fully operational radio station and journalism training centre to help fill the information vacuum being experienced by more than 430,000 Somali refugees living in Dadaab. In partnership with the local independent Somali radio station, Star FM, radio broadcasts are being produced focusing on the most pressing humanitarian issues. Research in 2011 had suggested that a large percentage of refugees were unable to access basic information such as how to register for aid or locate missing members of their families upon arrival at the vast complex of camps. By mid-2013, the radio station will also play host to a journalism-training centre, where Internews will train young people

12 HumanitarianInformation DADAAB, KENYA: Filling the information void

from the camps and from the local community to become reporters for the radio programmes. The team will produce and broadcast daily radio reports that provide life-saving information. The programmes will feature live call in shows, panel discussions, interviews and other produced features. The local refugee community will be heavily involved in assessing the impact of the radio programmes and humanitarian communications initiatives. Using mobile technology to gather feedback, the production team and humanitarian workers will be able to respond quickly to the community’s needs. This is the first time people living in the Dadaab camp will have had access to regular radio broadcasts specifically for and about themselves. Internews is receiving additional support for HIS from the US Office for Transitional Initiatives (OTI).

Humanitarian Information Meredith Kohut/Internews

In Dadaab, Internews research suggests large numbers of people are unable to access basic information, such as how to register for aid or locate missing members of their families.

HumanitarianInformation DADAAB, KENYA: Filling the information void


InfoAsAid: Improving disaster communications Internews Europe and BBC Media Action continued their joint work in 2012 on the InfoAsAid project. This was funded by the UK Department for International Development and was completed at the end of the year.

The communities of Isiolo in Kenya were among the worst hit by a large scale drought in 2011/12

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id agencies have consistently called for better communication with disaster-affected communities as well as more equipment and skills to support these efforts. Therefore, the overall goal of this project has been to improve the quality of humanitarian assistance through enhanced information exchange between crisis-affected populations and aid agencies. The project worked directly to strengthen aid agencies’ abilities to respond to the communication needs of crisis-affected populations. InfoAsAid developed a number of innovative tools including a new communication strategy to enable aid agencies to reach crisisaffected communities. It also set

up the ‘message library’; an online searchable database of messages that acts as a reference for those wanting to find critical information affecting populations in an emergency. In addition, the project developed online media and information guides for 18 crisis-prone countries. These provide a comprehensive picture of the media and telecommunications landscape as well as radio and television coverage maps and a contact directory of media and telecoms operators. These tools will further improve response in the event of a major emergency. During 2012, InfoAsAid won the Technology4Good Innovation Award for its work with ActionAid in droughthit north-east Kenya. Cheap mobile

Humanitarian Information

phone technology was provided and combined with community bulletins to enhance ActionAid’s emergency programme in the Isiolo region. In 2013, Internews Europe and BBC Media Action will continue to work together to ensure the key resources created through InfoAsAid remain available to the widest possible community of disaster responders.


ActionAid received the Technology4Good Innovation Award for their work in Isiolo, Kenya using FrontlineSMS during the response to the drought in the Horn of Africa. ActionAid worked together with InfoAsAid, who supported the deployment and have previously worked closely with FrontlineSMS.

Online media & information guides have been produced for the following countries: Afghanistan Haiti Bangladesh Ivory Coast Colombia Kenya Democratic Republic of Congo Mozambique Ethiopia Niger Guinea Nepal Pakistan Philippines Somalia South Sudan Yemen Zimbabwe

HumanitarianInformation InfoAsAid: Improving disaster communications


Conflictand Stabilisation

Key Aims of the Internews Europe Conflict and

Stabilisation Programme • Strengthen local media in countries emerging from conflict or disaster • Facilitate the availability of accurate, quality and diverse information • Reduce the potential of local media to exacerbate local conflicts

This programme attempts to strengthen local media in countries that are emerging from conflict or disaster. This is often in the context in which media and information systems have broken down, have been entirely wiped out or have been repressed.


he availability of accurate, highquality and diverse information is an essential part of national and international efforts to bring stability, reconciliation, peace and democracy to a country. The media has a critical role to play in this process.

of violence. We based our approach in each country on a thorough needs assessment, looking at the local media landscape as well as the information and communication requirements of communities most affected by the instability.

All too often, however, journalists and media houses lack the skills, technologies and resources, as well as an understanding of how public interest media works. Therefore, they need additional support to make this transition.

These new projects complemented the long-term efforts in Pakistan and Haiti, where work continues in collaboration with local and international partners. The focus was on implementing activities that strengthened the long-term capacity and sustainability of a diverse range of media outlets, as well as on increasing their ability to engage directly with both communities and governments. 2012 also saw the conclusion of a long running programme in Rwanda. The Media For Reconciliation project received a special mention at the 4th edition of the European Union Development Cooperation Awards for three video documentaries. These three films were screened in Rwanda to more than 15,000 viewers in volatile areas frequented by ex-combatants and militias.

In 2012 Internews Europe drew on its long track record of designing and implementing projects that contribute to national stabilisation processes, in two new projects. In Libya, we began the long process of helping to reconstruct the media landscape. In Cote d’Ivoire we launched a community radio initiative in late 2012 to contribute towards peace and reconciliation efforts within communities affected by waves

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HAITI: The long road to earthquake recovery and reconstruction Three years since a devastating 7.0 magnitude earthquake struck Haiti and long after the international news cameras have left, the complex process of reconstruction goes on.

M A focus group visiting a model house in Haiti, where Internews is supporting the Haitian Minsitry of Public Works to promote better and safer contruction.

any local people have had to rebuild around 40,000 houses using their own financial resources. These people had very little or no access to information or to technical assistance to help them do this. What was most concerning was that construction standards for these new homes were very poor, which many experts feared would create an even worse disaster if another earthquake were to strike. In partnership with UN Habitat, Internews Europe helped the Haitian government develop a communication

campaign for better construction standards throughout 2012. The work has allowed communities to access advice on how to follow official building regulations and guidelines. It introduced practical exercises, demonstrations and promoted medialed dialogue about construction methods. Expert engineers encouraged local people to participate and provided advice during the process. A series of shows produced by local radio stations helped to highlight current risks associated with construction practices and provided further advice.

At UN Habitat we know that building better homes involves an investment in increasing and improving public discourse and levels of awareness. As Internews is equally effective at the government policy level and in the development of practical communication activities with the media and the community, it has been a key partner in the process of facilitating change. Maggie Stephenson, UN Habitat Senior Technical Advisor

ConflictandStabilisation HAITI: The long road to earthquake recovery and reconstruction


PAKISTAN: Supporting stability and crisis recovery

Population: 180.5 million Official Languages: English, Urdu Capital: Islamabad

Internews Europe continued its large-scale Media for Flood Recovery project in 2012 whilst also planning a new three-year programme to further support peace-building efforts in the country.


he main aim of the Media for Flood Recovery programme was to give a stronger voice to the millions of people worst affected by the devastating floods of 2010 in Pakistan. During the years following the crisis, many people found themselves still waiting for access to reconstruction and recovery

projects and they also lacked any means of being able to hold those in power to account. In 2012, the project focused its attention on developing relationships with more Pakistani television channels in flood affected areas, especially the Seraiki language regional channel, Rohi TV. Internews

The floods caused not only tremendous physical damage but also revealed a need for local media coverage of the effects of such disasters. By communicating the specific needs of the local communities properly trained and equipped journalists can provide an important link with the authorities responsible for their recovery and rehabilitation. Lars-Gunnar Wigemark, EU Ambassador to Pakistan

18 ConflictandStabilisation PAKISTAN: Supporting stability and crisis recovery

also built upon its already successful work with a number of radio stations in the worst affected areas across Pakistan. The project team also helped to set up call-in shows that focused on social issues, and trained reporters on how to produce more professional news packages. These productions played an important role in improving the communication flow between flood-affected communities, local government officials, journalists and non-governmental organisations. A key achievement of the project was the launch of the Pakistan Coalition for Ethical Journalism, which was endorsed by all of the country’s major media outlets. This has great potential to promote self-regulation of the media in Pakistan and to address the huge structural problems facing many media outlets. In late 2012, Internews Europe joined a three-year consortium project, funded by DFID, to support peacebuilding efforts and post-conflict needs in the most volatile areas of Pakistan. It is hoped it will further improve communication channels between citizens and the state to create new dialogue on peace and conflict resolution.

Conflictand Stabilisation

Information Changes Lives The Pakistani village of Abdullah Rajri was severely affected by the 2010 floods primarily because the local canal breached its banks and damaged the insufficient water defences. After a range of Internews-led community and media events, many listeners contacted their Internews-trained local radio station FM91. Journalists piled on the pressure and exposed the on-going lack of response from local authorities, until officials eventually arranged the construction of new canal walls. There are other examples of this happening elsewhere in rural Sindh and southern Punjab, which led to the reconstruction of schools, roads and electricity infrastructure.

ConflictandStabilisation PAKISTAN: Supporting stability and crisis recovery


LIBYA: Equipping a new media generation

Population: 6.7 million Official Language: Arabic Capital: Tripoli

After the violent Libyan revolution in 2011 the media landscape was transformed. Formerly under the complete control of the government, it became chaotic and unregulated, with activists themselves reporting on unfolding events.


n mid-2012 Internews Europe began its work to hone the skills of the many Libyans now working as journalists without any professional media training. The country had to rebuild its media landscape from scratch using a young, enthusiastic workforce that was keen to learn how to produce journalism to an international standard. Despite Libya’s modernity and relative wealth, the media landscape presented a number of acute challenges. There were huge regional discrepancies with very few national media outlets available across the whole country. The former

20 ConflictandStabilisation LIBYA: Equipping a new media generation

regime had left many media assets, including television and radio studios, printing presses and the best-known newspaper titles, still in government hands. There was also the issue of religion to address as the traditionally conservative Muslim population was forced to conform to the conditions of a more open society. In addition, objective reporting skills were in short supply as many new journalists were fervent supporters of the revolution. Internews Europe’s programme of activities, implemented in partnership with Deutsche Welle Akademie was comprised of short, focused training sessions for small groups of selected media workers including reporters, managers and media trainers. They were trained in basic

Conflictand Stabilisation

journalism skills, conflict sensitive reporting and election monitoring. Discussions were also held on the future governance and regulation of the media sector in Libya. Initial support was also provided to the development of new academic journalism standards for the country. Training events were carried out in Tripoli and in major regional centres such as Benghazi, Misrata, Al Bayda, Tobruk and in the desert town of Sebha. As Libya opens up to the outside world, the media will play a vital role informing citizens of the changes in society and helping them make decisions about their future. Internews Europe intends to help Libyan journalists fulfil that role responsibly and successfully.

Internews Europe is working with a new generation of Libyan journalists to build a new media landscape in their country.

Media is not being sufficiently utilised by civil society to encourage public debate and break stereotypes. Its role in conveying messages, changing people’s mindsets and acting in favour of public opinion is not being fully realised. Civil Society and Women’s Rights in Libya, International Management Group (IMG) Report, June 2012

ConflictandStabilisation LIBYA: Equipping a new media generation


Democracyand Governance

Key Aims of the Internews Europe Democracy and

Governance Programme • Increase understanding of the role of media in transition to democracy • Provide targeted support to independent media during election periods • Raise awareness of the importance of free access to information in holding governments to account

Internews Europe’s Democracy and Governance programme works with the media, civil society and governments to increase understanding about the role the media plays in helping a country transition to a democracy.


nternews’ projects help independent, sustainable and plural information platforms emerge by supporting the media itself and by strengthening government and civil society institutions. We increase the media’s capacity to raise public awareness about the critical role access to information plays in ensuring citizens can hold governments and other powerful bodies to account. In 2012, two key projects delivered support to media outlets to help ensure free and fair elections. In Kazakhstan, Internews worked in a very restricted media and information environment. The programme gave journalists at television stations the skills and resources they needed to improve the quality of their coverage of important issues, immediately before and after parliamentary elections were called.

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One of the major lessons learned from the project in Kazakhstan was that the television stations there needed to work hard in order to achieve a real sense of ownership of hard-hitting news stories, as it went against the style of content they were used to producing. Ahead of Iraq’s local elections, which are slated for April 2013, Internews has produced a major study looking at how the country’s current regulatory framework could stifle the role of electronic media, including social networking sites, in the reporting of elections. A series of high-level seminars and forums were held with media representatives, election officials and sections of civil society, to strengthen the understanding of the regulatory environment and media codes of practice. Media houses were also trained on how to use social media as a tool for reporting elections.

KAZAKHSTAN: High Speed Elections Throughout 2012, Internews Europe continued its work on the Kazakh Media for Fair and Stable Elections project, to promote free and fair elections.


t was launched at the end of 2011, after the country’s initial polling date of August 2012 was unexpectedly brought forward by six months.

Political debates aired by national and regional TV stations brought together all candidates campaigning for seats in the elections.

The fact that Kazakhstan’s elections were rearranged at such short notice meant that political parties and the media had very little time to prepare for the poll. Internews acted quickly to try to fill the public information void by training local journalists on how to cover elections and press conferences. The overall goal was to give the electorate the opportunity to make informed decisions at the

ballot box. Political leaders took part in a series of televised debates, which meant social and economic issues could be discussed on a level playing field. Until this point, these sorts of debates were rare because most of the country’s media outlets were editorially partisan and supported the ruling party. Internews also published an election reporting guide called ‘Rights of Journalists During the Election’, which was distributed to 42 media outlets ahead of the poll. It provided insight into the legal framework of the election process and explained the rights and responsibilities of journalists.

The TV debate format gave freedom to journalists by providing a platform for different views, lively political debate and discussion. In addition…we developed the talk show “Saigez,” which aimed to stimulate even more dialogue between various political forces and to provide viewers with regular, well-argued political debates in both Russian and Kazakh. Marzhan Elshibaeva, Internews Kazakhstan Project Director

DemocracyandGovernance KAZAKHSTAN: High Speed Elections


IRAQ: From Dictatorship to Democracy

Population: 31 million Official Languages: Arabic, Kurdish Capital: Baghdad

Almost ten years on from the fall of Saddam Hussein’s regime, Iraq is still grappling with the challenge of introducing a meaningful and legitimate democracy. The role of the country’s fledgling independent media remains as critical as ever in helping to achieve this.


ince 2010, Internews Europe’s Iraq Media Junction project has supported some of the most essential contributors to the country’s media landscape and united them with each other and the rest of civil society. In 2012, key achievements included two studies into relations between the media and civil society and the launch of a telephone hotline to help increase the number of independent sources available to journalists. Also in 2012 an additional, highly targeted project was launched. This was funded by UNESCO and aimed to support independent elections in Iraq by looking at ways of improving electoral monitoring and enhancing local media coverage. Numerous conferences discussed the challenges the Iraqi media

24 DemocracyandGovernance IRAQ: From Dictatorship to Democracy

faced in reporting elections. Feedback was gathered from previous elections and recommendations drafted on future approaches. In-house media training focused on how elections should be reported and whether industry-wide editorial guidelines should be adopted. Iraqi journalists also received training on codes of conduct and were tasked with using this as a framework for making editorial decisions. With the assistance of an Internews gender specialist, a panel of Iraqi media professionals and institutions worked to design an additional set of guidelines on gender equality and election coverage. This code was subsequently discussed with a wide range of media organisations, women’s rights groups and relevant government ministries. A final draft was presented to the Ministry of Communication and it is expected this will be formally adopted by the state in due course.

Democracyand Governance

To promote free and fair elections in Iraq, the Internews elections project produced a formal study examining freedom of expression and the use of the internet.

DemocracyandGovernance IRAQ: From Dictatorship to Democracy


Innovationand Technology

Key Aims of the Internews Europe Innovation and

Technology Programme • Support conventional media to adopt new information technologies • Stay at the forefront of information systems development worldwide • Use new information and communication technologies to ensure vulnerable people are heard

In 2012, Internews brought together numerous international media players as part of the launch of a news-verification platform for social and digital media. Journalists and software developers discussed a new technical standard that would give media outlets a collaborative news fact-checking service. Media outlets that helped develop this project included: The social media news platform Storyful, Reuters, The New York Times, France 24, Bloomberg Software engineering and technology consultancy companies also took part including: SourceFabric, Atchai Digital

26 InnovationandTechnology

The global media landscape has changed dramatically over the last few years, challenging conventional media to embrace new ways of working in order to remain relevant. The Internews Innovation and Technology programme team remains at the forefront of developments and supports our partners worldwide to do the same.


ew Information and Communication Technologies developed and supported by Internews Europe are playing a key role in ensuring vulnerable people have their voices heard. There is proof they are revolutionising conflict reporting and emergency communication methods and are providing essential support to the work of our global Human Rights Programme. Our technology hub, which services all other global programmes, brings together engineers who specialise in web applications, internet systems, mobile applications, social media and data visualisation.

Internews Europe’s Technology Toolbox Language Mapping initiative was launched in June 2012. It aims to

provide a clearer global picture of the tools and educational materials available in different languages to help local media and civil society organisations improve their work through the application of technology. It is hoped this will enable organisations to answer specific questions such as whether or not there is sufficient technology available to build websites in Arabic that are accessible via mobile phones. The mapping exercise has already collected information on more than 700 different tools.


There is no doubt that new media technologies and a progressively media savvy crowd are revolutionising journalism. Armed with modern cellphones, the crowd has become a master of its own destiny with regards to information gathering, reporting and dissemination. Dr Rosemary Nyaole, a lecturer in Communications at Daystar University in Kenya and a participating trainer.

This project harnessed the growth of social media and mobile phone usage by strengthening journalists’ ability to use crowdsourcing for newsgathering purposes.


n many low-income African countries the quality and depth of journalists’ output is severely limited by the basic cost of accessing sources, near-impossible travel logistics and the lack of availability of large and up to date data sets. New information and communication technologies are important tools in breaking down these barriers. However, it must also be acknowledged that many conventional media outlets in Sub-Saharan Africa have tried and failed to integrate usergenerated content into their news agendas. At worst, the conventional media fear or dismiss the emerging digital information space. This causes the new space to be led and driven by technology experts, not experienced journalists. In turn, this limits the potential of the new information

space to deliver the added value of conventional journalism, which is so vital to accurate reporting. This project strengthened African journalists’ capacities to use crowdsourcing approaches in order to increase citizen participation. It engaged more than 60 journalists and trainers in Kenya, Uganda, Rwanda, Côte d’Ivoire and Central African Republic and then launched the first competition for crowdsourced journalism concepts in Africa. A key local success story for this project was the introduction of a 14-week crowdsourcing module at Nairobi’s Daystar University, as part of their on-going journalism curriculum.

The Big Picture Digital Journalism project awarded 3 innovative crowdsourced journalism creators, who received support and mentoring to develop their ideas.

InnovationandTechnology BIG PICTURE DIGITIAL JOURNALISM: Bridging the Digital Divide


Environment Key Aims of the Internews Global Environment Programme • Support media professionals to communicate complicated, scientific topics accurately to local audiences • Demystify complex scientific debates for public audiences and policy makers • Help citizens demand action from leaders and representatives

Back in 2004, Internews Europe and Internews Network formed the global Earth Journalism Network (EJN). Through a now wellestablished global community of more than 4,500 environmental journalists, EJN facilitates the sharing of information on issues such as biodiversity and climate change. The media is often the primary channel for exposing environmental abuses such as water pollution, illegal logging and wildlife smuggling.


n 2012, Internews led four successful fellowship programmes hosting 54 journalists at large-scale environmental events across the globe; Rio+20, the Seafood Summit, Hong Kong, COP18, and the IUCN Conservation Congress.

Final preparations for the Internews-led Media Clinic at the COP18 conference centre in Doha in December 2012.

28 Environment

Internews continues to operate country environmental programmes in China and Indonesia in addition to highly specialised projects in the Amazon Basin and in relation to tackling the European Fisheries Policy.

TAKING STOCK: Journalism Conferences on European Fisheries

Internews worked with journalists in France and Germany in 2012 to improve the quality of reporting on the European Union’s Common Fisheries Policy (CFP). Created in 1983 and revised every ten years, the CFP sets each European country’s quotas on the quantity and type of fish it can catch. With the bill being universally acknowledged as a failure, the European Council proposed reforms which will be introduced in 2013. With this in mind, Internews continued its Taking Stock: Journalism Conferences on European Fisheries Policies project in 2012. Its aim was to help guide journalists through the environmental, political and scientific issues surrounding the CFP.

The first ‘Taking Stock’ conference was held in Dublin, Ireland in 2011. It created a network of journalists actively reporting on Common Fisheries Policy reform. To continue increasing awareness of European fisheries issues, Internews organised a series of seminars in France and Germany. Leading experts from the French and German fisheries sector, the scientific community, NGOs and policymakers came together to discuss the reform proposal.

The seminars each lasted three days and took place in Saint-Raphaël on the Mediterranean coast and in the Hanseatic City of Lubeck, Germany in September and October 2012. Internews also awarded small grants to journalists from eight different European countries in 2012 to help with the costs surrounding reporting on such a complicated issue.

Participants in the French conference interviewing a fishmonger in Saint Raphaël

Environment TAKING STOCK: Journalism Conferences on European Fisheries



GeoJournalism and Mapping

InfoAmazonia collects data on deforestation in the Amazon region and raises awareness across the nine countries included in this project.

The Amazon basin is one of the most biodiverse areas in the world and is home to millions of species of plants and animals. Over the last five years it has experienced two major droughts and large-scale deforestation. The mainstream media, however, has arguably failed to convey the extent of the environmental damage.


sing Google Earth software, satellite images and media reports, Internews has worked in partnership with the Brazilian news agency O-Eco and an American company called Development Seed to create InfoAmazonia. It is an interactive online map that can be used to collate accessible data and reports on the Amazon basin. Users are encouraged to upload their own data and information to keep the map up to date. The aim is to provide original reporting that focuses on data, which is then added to InfoAmazonia. An example of this was the Andes Agua Amazonia project, which put together photos and videos on the InfoAmazonia map.

30 Environment InfoAmazonia

The project is also establishing a network of climate experts, professional and citizen journalists to help increase public awareness of environmental and climate issues. Since the project was launched, the team has been highly proactive in promoting InfoAmazonia, using social networks and various events, in order to achieve the maximum possible impact. On the InfoAmazonia platform today, data regarding levels of deforestation in Brazil is updated every month, with other Amazonian countries being updated every three months. Information about forest fires is added on a monthly basis. In the future, there are plans to include data on oil and gas, mining, hydroelectric plants and roads.

EARTH JOURNALISM NETWORK: Rio+20 At the heart of the Internews Environment Programme, since its inception, has been a strategy to ensure global media representation at international climate negotiations; especially for journalists from low-income countries.


012 saw Internews collaborate with the Brazilian environmental reporting organisation, O Eco, to send a group of journalists, with a wide range of skills from 20 different countries, to the Rio+20 summit in Brazil. It marked the 20th anniversary of the United Nations Conference on Environment and Development (UNCED) in Rio de Janeiro, and the 10th anniversary of the 2002 World Summit on Sustainable Development (WSSD) in Johannesburg. The conference included ten days of workshops, a field trip to Brazil’s Ilhas Cagarras, as well as talks with political stakeholders. The journalists from developing countries would

not have been able to attend the summit without the Internews Earth Journalism Network fellowships. The 20 fellows who attended the summit were selected through a competitive process, and were accompanied by experienced editors and reporters. They came from Argentina, Bolivia, Brazil, Belgium, Bhutan, China, Colombia, Denmark, Ecuador, Spain, the United States, India, Indonesia, Mexico, Montenegro, Nigeria, Kenya, Paraguay, Peru and Serbia.

editors, lessons on how to use digital maps as a reporting tool, and a field trip to the protected Cagarras island, located off the coast of Rio de Janeiro. The fellowship programme was supported by Fundo Vale, a Brazilian foundation dedicated to nature conservation projects. Additional support was provided by the Botza Foundation and the Swiss Agency for Development and Cooperation (SDC).

Before the main summit was held, the journalist fellows received intensive training. This included workshops held by experienced

It would have been very difficult to get here without the support of Internews and O Eco. While our president arrived with eight journalists for a one-day visit, I was the only independent Ecuadorian journalist covering the whole summit. I made contacts with journalists, environmental experts, government and civil society representatives. Now I can directly contact them and complete my work by including more perspectives. What I appreciated most was to work with experienced editors. They told us what topics might be the most interesting ones for our audience and how to gather information at side events. Rocio MuĂąoz, Rio+20 Fellow

Environment Earth journalism network


SectorandPolicy Development The role of free, plural, independent and sustainable media and information channels has remained as vital in 2012 as it was when Internews Europe was first created back in 1995.


aturally, much has changed in the last 17 years, both in terms of the contexts that we respond to and the way in which we do so. In the late nineties, more of our work was focused on ‘traditional’ media development in the emerging democracies of the Former Soviet Union. Today, our work spans dozens of countries, with a stronger focus on Africa, Asia and the Middle East and with a wider range of approaches to our projects; especially through the use of digital information platforms and systems. Media can be an antidote to corruption and provide life saving information to communities affected by large-scale emergencies. Nonetheless, the work of media development and information agencies such as Internews Europe often remains an abstract concept in the wider international development community. Internews Europe continues to work to ‘normalise’ the concept of support to free media and information systems.

32 SectorandPolicyDevelopment

Key achievements in 2012 have included: • The initiation of policy and strategy engagement with five European bilateral donors with whom Internews Europe did not have a recent working relationship. • The launch of a substantial private fundraising and development strategy encompassing a wide range of European foundations, philanthropy networks and advisers. • Headline sponsorship of London’s One World Media Week 2012 including the hosting of the launch event at the headquarters of The Guardian newspaper. • Work with the Communication for Development Network in London to launch a new series of panel events entitled ‘Innovations in Humanitarian Communication’. • Active participation in the 4th World Conference of the Global Forum for Media Development in South Africa.

• Increased support to the work of the Communicating with Disaster Affected Communities Network with a commitment to host the CDAC secretariat in London from early 2013. • Participation in a new European Policy Group in Brussels to bring together donors and experts in issues of internet freedom and free expression. Through active information sharing and networking with similar organisations we seek to increase the impact of our combined efforts.

Financeand Fundraising


he vast majority of Internews Europe programmes are funded by public bilateral or multilateral donors. We receive some additional support from private trusts and foundations: • Adessium Foundation • Dutch Ministry of Foreign Affairs • European Commission - Humanitarian Aid department (ECHO) - European Neighbourhood and Partnership Instrument (ENPI) - Instrument for Democracy and Human Rights (EIDHR) - Instrument for Development Cooperation (DCI) - Instrument for Stability (IFS) • French Ministry of Foreign Affairs • International Press Institute/Google • Norwegian Ministry of Foreign Affairs • Oak Foundation • S  wedish International Development Agency (SIDA) • S  wiss Agency for Development and Cooperation (SDC) • UK Department for International Development (DFID/UKAID) - Climate Development Knowledge Network (CDKN) - Humanitarian Innovation Fund (HIF) • United Nations - UNESCO - UNHABITAT Internews Europe is also grateful for the significant support provided by our legal partners during the course of 2012: Skadden, Arps, Slate, Meagher & Flom LLP (UK) and Nixon Peabody (France).

United Nations Educational, Scientific and Cultural Organization



Financeand Fundraising


012 has seen a significant increase in our overall operating budget, up approximately 40% on the previous year. In part, this is due to increased demand within our stabilisation and human rights portfolios for projects responding to the events of the 2011 ‘Arab Spring’.

Annual Operating Budgets – by year 2010-2012 �



More broadly, the increased turnover is the result of a proactive strategy to maintain a diverse donor base and to secure support from more nongovernmental donors. We expect a similar operating budget for 2013.

€6.03 million

€9 million

$7.65 million £4.89 million

$11 million £7 million

2010 €5.41 million

$6.87 million £4.38 million

2012 Operating Budget – by donor contribution

48% 17% 10% 8% 8% 5% 3% 1%

European Union

Netherlands Ministry of Foreign Affairs

UK Department for International Development (DFID/UKAID)

Other United Nations

Trusts and Foundations

Swedish International Development Agency French Ministry of Foreign Affairs, Norwegian Ministry of Foreign Affairs and Swiss Agency for Development and Cooperation

34 FinanceandFundraising

The Internews Europe Board 2012 Operating Budget – by programme area �




% 4%


e ita n t er r i a n m na nc a S t n R ig e ab h ilis ts ation




v i ro n m n em H u m a ov ocr acy and G u H d an t c i Confl

Footnotes � The operating budget is the entire organisational expenditure (direct programme costs and head office costs) for the calendar year; Internews Europe’s principal operating currency is EUROS; the GBP and USD figures presented for comparison use an average of the exchange rates for 2012. � 2012 figures are based on final spending forecasts for
the year and are subject to modest variation during the final audit and associated statutory/regulatory reports. They are therefore rounded to the nearest million for the purposes of this report. � The Innovation and Technology programme is a cross cutting programme embedded into all other programmes and therefore does not have a separate measured spend.

Will Whitehorn, Chair & President 2011-12 Will spent over 20 years working with the Virgin Group including as President of Virgin Galactic. He is currently Chair of the Loewy Group and Next Fifteen Communications and sits on the British Science and Technology Facilities Council. Aidan White, Chair & President 2012-date Former Guardian journalist and now an international consultant on press rights and journalistic ethics, Aidan works for many international agencies (UN, UNESCO, Council of Europe, OSCE) on programmes to promote ethical standards and good governance in media. Vidhi Tambiah, Treasurer An investment professional with PriceWaterhouseCoopers for 20 years Vidhi helped create the Centre for Strategic Insight at the World Economic Forum in Geneva and is Chief Executive of the World Microfinance Forum. Jeanne Girardot Jeanne spent a high profile career in public relations and communication and is now a UNESCO delegate and teacher at Versailles University. Jean-Maxence Granier Jean-Maxence is the owner of a media research and consultancy organisation in Paris. He taught modern literature for over 30 years and continues to teach at CELSA and Limoges University. Martin Hallqvist A retired Swedish ambassador, Martin has worked in Moscow, Tokyo, New York (Swedish UN Mission), Helsinki and Ukraine.

David Hoffman David is a co-founder of both Internews Europe and Internews Network and also launched the Global Forum for Media Development and remains
its Chairman Emeritus. He was project director for the Emmyaward winning television series Capital to Capital and for Internews’ broadcasts of the proceedings of the War Crimes Tribunal for the former Yugoslavia, for which Internews was awarded the European Commission’s ECHO Award for Broadcast Commitment in 1996. Oleg Katsiev Internews Network’s Regional Manager for Central Asia, Oleg had a distinguished career as a TV journalist and has been an active member of the Academy of Journalists in Kazakhstan since 2001. Sebastian Winkler A sustainability advisor to multi-national organisations, specialising in projections for biodiversity, Sebastian is a former Senior Advisor on European policy to the International Union for Conservation of Nature and Head of the Countdown 2010 Secretariat. Manana Aslamazyan, Board Advisor A respected international media expert and former Executive Director of Internews Europe, Manana helped launch the Glasnost Defence Foundation (GDF) and is a board member of the prestigious Russian Academy of Television and several nonprofit organisations.



Internews Europe is an international development organisation specialising in supporting independent media, freedom of information and free expression around the globe. The vast majority of our programmes are targeted at crisis-hit populations, emerging democracies and some of the world’s poorest countries. London +44 207 566 3300 | Paris +33 153 36 06 06 New City Cloisters, 196 Old Street, London, EC1V 9FR | 72, rue Jeanne d’Arc, 75013 Paris Internews Europe is registered in England and Wales as a Charity no. 1148404 and Company no. 7891107 and in France as a Non-Profit Association no. W751122027. © Internews Europe 2013

Internews Europe Annual Review 2012  

2012 was a year of tremendous growth and change for Internews Europe. We have further consolidated our position as a sector leader in placin...

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