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ISSUE 115

FROM IDG

iPhone 7 Plus:

PHOTO

SHOOTOUT Why the iPhone 7 Plus has Apple’s best camera yet

APPLE’S PLANS FOR

2 17

8 REASONS TO RESTART PLAYING POKÉMON GO


Contents 3

Welcome…

News 4 6 8 10 12 14 16

Apple to replace faulty iPhone 6s batteries Apple’s latest product is a £249 book Corrupt video link causes iPhones to crash Trump tells Apple to build iPhones in US Apple may produce wearable AR glasses 2017 could see just one OLED iPhone Researchers bypass iOS activation lock

Features 18 22 36 43 52 66 72

The secrets of the iPhone 7’s GPU iPhone 7 Plus photo shoot Apple in 2017 Security tips Your consumer rights this Christmas Why Pokémon Go is better than ever Ask the iTunes Guy

Round-up 76

Best iPhone 6/6s camera lenses

How To 79 81 87 90

Send incoming calls to voicemail Make the most of Mail in iOS 10 Undelete and redelete mail in iOS Play games in Facebook Messenger

Opinion 92

Why Apple is smart to pursue AR

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Welcome... W  

elcome to the latest issue of iPad & iPhone User. The best camera is the one you have with you and if that camera happens to be an iPhone 7 Plus, then you’re going to be just fine. The dual-lens camera system lets it take better photos than any smartphone we’ve tried, and the Portrait mode in iOS 10.1 is a lot of fun to play with. Just for fun, we pushed Portrait mode to the limit and compared the results to a DSLR. You can see our results on page 22. It’s not all about the 7 Plus, though. On page 18 we unlock the secrets of the iPhone 7’s GPU and reveal why it’s such a powerful performer. For a few weeks this summer, it seemed like everyone was playing Pokémon Go. But just as quickly as the phenomenon ramped up, it faded away as players complained about repetition and tedium. Since then the game has been improved and the whole experience is a lot better. On page 66 we reveal what you’ve missed, and why you might want to get back to the hunt. 2016 was an interesting year for Apple. It saw the introduction of the iPhone 7 and 7 Plus, and a return to the 4in form factor in the popular iPhone SE. Plus, there was the release of the Apple Watch Series 2 and a new 9.7in iPad Pro. So, what does 2017 have in store Apple fans? We’ve donned our prognostication hats, investigated every rumour and trend we could find and on page 36 bring you our predictions. It looks like it could be a big year. ISSUE 114 • iPAD & iPHONE USER 3

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News: Apple to replace faulty iPhone 6s batteries Apple says the problem has been discovered in a few iPhone 6s smartphones. Jon Ribeiro reports

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pple has revealed that a few iPhone 6s smartphones are unexpectedly shutting down, confirming a problem reported last week by a Chinese consumer protection group. The company said the problem is restricted to a small number of phones within a limited serial number range that were manufactured between September and October last year. Apple said that it was not a safety issue, and appeared to suggest that the problem would be resolved by a replacement battery which the company offered free. It did not reveal how many iPhone 6s phones were affected and in which markets. The China Consumers Association asked Apple to investigate problems with iPhone 6 and 6s phones that were automatically shutting off. The unexpected shutdowns were said

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to happen when the phone’s battery charge dropped to between 60- and 50 percent. Apple’s wireless carrier partners are not participating in the battery replacement program for the iPhone 6s, so eligible users have to contact Apple retail stores, authorized service providers or technical support. Users have been advised to back up their data to iTunes or iCloud, turn off their ‘Find My iPhone’ facility, and erase all content and settings in preparation for the battery change. “If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair,” Apple revealed while announcing the program. Users who believe their iPhone 6s phones was affected by the issue, and have already paid to replace the battery, can contact Apple about a refund at tinyurl.com/j46Lms3, the company said.

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News: Apple’s latest product is a £249 book No, we’re not joking. Caitlin McGarry takes a look

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pple has released a product that isn’t a phone or a watch or a computer. It’s a 450-page book documenting the past 20 years of Apple design, or, in other words, a book of photos of Apple devices. At £249, it costs more than some of those devices. Designed by Apple in California, comes in a large (413x330mm) and a cheaper, smaller (324x260mm) size. The smaller version is a mere £169. Both versions are available to buy online at tinyurl.com/zf5wb4z or in select Apple Stores.

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The book documents the creation of the 1998 iMac through the 2015 Apple Pencil and took eight years to develop, Apple said. It is dedicated to the memory of Steve Jobs. “While this is a design book, it is not about the design team, the creative process or product development,” Apple design chief Jony Ive writes in the book’s foreword. “It is an objective representation of our work that, ironically, describes  who we are. It describes how we work, our values, our preoccupations, and our goals. We have always hoped to be defined by what we do rather than by what we say. We strive, with varying degrees of success, to define objects that appear effortless.” Yes, Apple products are beautiful. They are simple. They are easy to use. Some could even be considered works of art. But the announcement of this book reads more like a parody of Apple, with even the paper described in reverential terms (“specially milled, custom-dyed paper with gilded matte silver edges, using eight colour separations and low-ghost ink”). If a potential love interest spots this book on your coffee table, they will know immediately that you take yourself far too seriously. That said, buying this book could be justified, if you really wanted to as photographer Andrew Zuckerman’s images are lovely. The book does include the materials and techniques used for each product. Coffee table books from lesser-known designers than Apple often retail for just as much. At least now you know what to buy the Apple fan in your life who already owns every single product the company makes. ISSUE 114 • iPAD & iPHONE USER 7 iPAD & iPHONE USER 115.indd 7

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Credit: EverythingApplePro

News: Corrupt video link causes iPhones to crash You will have to perform a hard reset if you play this corrupt video on your iOS device, warns Oscar Raymundo

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eware the five-second video that will bring your iPhone to a complete halt. Recently, a corrupt video link with the potential to crash any iOS device started making the rounds. Clicking on the MP4 link in question will play a video that will cause your iPhone, iPad or iPod touch to overload and eventually freeze to the point of making the Home button, the power button, and the touchscreen totally unresponsive.

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The corrupt video playing on an iPhone

The only way to get your iOS device working properly is to perform a hard reset. Clicking the link generates a loop that will force your iPhone to crash about 10 seconds after the short video ends. The Verge tested the link on several devices running iOS 10.1, as well as the iOS 10.2 beta. They all became unresponsive. If you’ve fallen victim and have already played the video, don’t fret. Thankfully, there’s a pretty simple solution to recovering your iPhone after watching the corrupt video. You will need to reset your iOS device by longpressing the Home button and the power button simultaneously until you see the Apple logo. If you’re trying to reboot a new iPhone 7, you can do so by long-pressing the power button and the volume-down button at the same time. According to 9to5Mac, there doesn’t seem to be any long-term effects from playing the video. Regardless, it’s likely that Apple will address this in a forthcoming iOS update. ISSUE 114 • iPAD & iPHONE USER 9 iPAD & iPHONE USER 115.indd 9

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News: Trump tells Apple to build iPhones in US President-elect says tax breaks will encourage Apple to manufacture its phone on US shores, reports Susie Ochs

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n the back of every iPhone, tiny print reminds you it was “Designed by Apple in California. Assembled in China.” One of president-elect Donald Trump’s campaign promises was getting Apple to move production here – and he says he told Tim Cook that very thing directly. In his meeting with the New York Times, Trump said he’d spoken to Cook on the phone. I got a call from Tim Cook at Apple and I said, ‘Tim, you know one of the things that will be a real achievement for me is when I get Apple to build a big plant in the United States or many big plants in the United States, where instead of going to China and going to Vietnam and going to the places that you go to, you’re making your product right here.’ Cook replied, according to Trump: “I understand that.” So Trump dangled the carrot of tax breaks.

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[Cook] said, ‘I understand that.’ I said: ‘I think we’ll create the incentives for you, and I think you’re going to do it. We’re going for a very large tax cut for corporations, which you’ll be happy about.’ It’s worth noting that the current Mac Pro, redesigned in 2013, is assembled in the USA, in a factory outside Austin, Texas. But the Mac Pro might just be Apple’s least-selling product. The iPhone is another story. Cook has claimed in the past that the reason iPhones are assembled in China is mostly one of scale – Apple can’t find enough skilled workers here to fill the needs of a company that sells as many as 400 iPhones per minute. Cook told Charlie Rose in December 2015, “The US, over time, began to stop having as many vocational kind of skills. I mean, you can take every tool and die maker in the United States and probably put them in a room that we’re currently sitting in. In China, you would have to have multiple football fields.” We’ll have to wait and see if tax breaks are enough to bring manufacturing of any Apple product back to the US or if more structural changes in education will be needed. Apple is already reportedly looking into what such a move would cost, with a report in Nikkei Asian Review that the firm had asked Foxconn to prepare a report on the feasibility of building iPhone assembly plants in the US. Another factor could be Trump’s plan to introduce a 45 percent tax on products imported from China. Any of these changes, should they come to pass, could affect the price of iPhones. ISSUE 114 • iPAD & iPHONE USER 11 iPAD & iPHONE USER 115.indd 11

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News: Apple may produce wearable AR glasses iPhone maker could enter crowded VR and AR market where Microsoft, Facebook and Google play, reveals Jon Ribeiro

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pple is working on wearable digital glasses that would connect wirelessly to the iPhone and show content in the wearer’s field of vision, according to a news report. The iPhone maker has indicated previously its interest in augmented reality. Unlike the simulated world of virtual reality, AR supplements with images and information the user’s normal view of the world.

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“We are high on AR for the long run. We think there are great things for customers and a great commercial opportunity,” Apple CEO Tim Cook revealed in an earnings call in July, talking about the need for Apple’s devices to work with other developers’ products, such as the successful Pokémon Go game. The company has also hired VR and AR experts and made some acquisitions that could help it meet its AR goals. Apple has discussed the glasses project with potential suppliers, reported Bloomberg recently, citing people familiar with those discussions. The company may be close to a prototype stage as it is said to have ordered small quantities of near-eye displays from one supplier for testing. The company hasn’t, however, ordered components in numbers that would suggest that mass production plans are imminent, a spokesperson told Bloomberg. Apple could not be immediately reached for comment. The company will be entering a crowded markets where Microsoft is pushing its AR glasses, called HoloLens, while Facebookowned Oculus VR is targeting the VR market. Google launched its VR headset called Daydream View that will work with compatible phones including the company’s Pixel smartphones. Apple’s glasses will be introduced in 2018 at the earliest, if the company goes ahead with the project, according to a Bloomberg source. New product categories, including the AR glasses, could help the company make up for falling iPhone sales. ISSUE 114 • iPAD & iPHONE USER 13 iPAD & iPHONE USER 115.indd 13

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News: 2017 could see just one OLED iPhone Display supply might not meet demand, writes Caitlin McGarry

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ong-time Apple watchers have speculated that next year’s iPhones will move from LCD to OLED displays, but this week a strange rumour emerged from a reliable Apple analyst: next year, Apple will release three iPhones, and only one of them will have an OLED display. Now we know why that could be. Apple would love to bring OLED to its entire iPhone lineup, but the supply isn’t there, Bloomberg reported. OLED display makers Samsung, Sharp, LG, and Japan Display are working to produce panels, but Sharp and Japan Display won’t kick production into high gear until 2018. LG is also lagging after spending years making OLED displays for television. According to Bloomberg, that leaves Samsung, which has an exclusive agreement to produce OLED displays for iPhones next year. But Apple sells a ton of phones: the company has reportedly put

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in an order for 100 million units to prep for next year’s holiday quarter, and Samsung might not be able to make enough. It might not even be able to produce half that amount. Last year, Apple sold 75 million iPhones over the Christmas period, and if Samsung can’t pull through, then the company won’t be able to put OLED displays in every phone.

The 10th anniversary OLED iPhone KGI Securities is predicting that Apple will release an all-glass iPhone 8 with an edgeto-edge 5.2in OLED display. The company reportedly plans to ditch the bezel and embed the Home button directly in the screen. But there will be two more models, 4.7- and 5.5in LCD iPhones similar to the ones available to buy right now. KGI expects the prices to drop on those models, which won’t see design overhauls but will have upgraded internals (and optical image stabilization is reportedly in the works for the 5.5in model’s telephoto lens). If Apple introduced OLED in just one model of the next-generation iPhone, it would be a surprising departure, though not without precedent – with the iPhone 7 Plus, the company put a dual-lens camera system in just one phone. But displays are a different story. An edge-to-edge OLED screen would change the iPhone experience. Of course, display suppliers could come through and enable Apple to overhaul its entire line-up. But with the recent spate of rumours, it seems like the company is establishing expectations for a lone OLED iPhone. ISSUE 114 • iPAD & iPHONE USER 15 iPAD & iPHONE USER 115.indd 15

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News: Researchers bypass iOS activation lock Researchers crash lock screen by inserting long strings in the Wi-Fi configuration settings, reports Lucian Constantin

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wo researchers claim to have found a way to bypass the activation lock feature in iOS that’s supposed to prevent anyone from using an iOS device marked as lost by its owner. The first report came from an Indian security researcher named Hemanth Joseph, who started investigating possible bypasses after being confronted with a locked iPad he acquired from eBay. The activation lock is enabled automatically when users turn on the Find My iPhone feature via iCloud. It links the device to their Apple IDs and

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prevents anyone else from accessing the device without entering the associated password. One of the few things allowed from the activation lock screen is connecting the device to a Wi-Fi network, including manually configuring one. Hemanth had the idea of trying to crash the service that enforces the lock screen by entering very long strings of characters in the WPA2-Enterprise username and password fields. The researcher claims that, after awhile, the screen froze, and he used the iPad smart cover sold by Apple to put the tablet to sleep and then reopen it. This is supposed to restore the state of the tablet from where it was left off, in this case, loading the WPA2 screen again with the long strings of characters filled in. “After 20- to 25 seconds the Add Wi-Fi Connection screen crashed to the iPad home screen, thereby bypassing the so-called Find My iPhone Activation Lock,” he said in a blog post. Hemanth said he reported the issue to Apple on November, and the company is investigating it. He tested the bypass on iOS 10.1, which was released on 24 October. Another researcher named Benjamin Kunz Mejri, from German outfit Vulnerability Lab, posted a video showing the same bypass, but on the newer iOS 10.1.1 version. His method is similar and also involves overflowing the Add Wi-Fi form fields with long strings of characters but also requires rotating the tablet’s screen in order to trigger the crash after the smart cover trick. Apple has not yet confirmed that issue and did not immediately respond to a request for comment. ISSUE 114 • iPAD & iPHONE USER 17 iPAD & iPHONE USER 115.indd 17

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Feature: The secrets of the iPhone 7’s GPU Agam Shah gets under the hood of Apple’s latest handset

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sers have praised the performance of Apple’s A10 Fusion chip in the iPhone 7, but its underlying graphics architecture may not be so new after all. The GPU in the iPhone 7 uses a custom version of the PowerVR GT7600 GPU, which is based on the same graphics processor architecture as in last year’s iPhone 6s and 6s Plus, according to an analysis by The Linley Group, which specializes in semiconductors. Apple has claimed that the A10 Fusion CPU is two times faster than its predecessor, the A9, and

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the GPU about 50 percent faster. Benchmarking has revealed a mixed bag for A10 Fusion GPU’s performance, according to the analyst firm. Some benchmarks supported Apple’s GPU performance gain claims, and others fell way off. But the high levels of GPU performance are only temporary. The big problem is Apple’s GPU can’t sustain its peak performance for long without concerns of overheating, Linley Gwennap, founder and principal analyst at Linley Group, said in a research note recently. Apple has been amassing in-house graphics experts to improve the GPU technology in mobile devices. Apple made tweaks in the PowerVR GT7600 GPU architecture, which it licensed from Imagination Technologies, to improve performance. Gwennap estimates Apple increased clock speed by 50 percent to get those performance gains. The custom Apple GPU blows away competitors when operating at peak speed, but it can’t sustain that performance. “We believe the iPhone 7, to avoid overheating, throttles back from its top GPU speed after a minute or less, preventing it from achieving a high score for all users,” he said. The A10 Fusion GPU has six cores and operates at around 900MHz. It cranks up the frequency to reach peak speed. The next advance in Apple’s GPUs would be to adopt the architecture underlying Imagination’s next-generation PowerVR Series8 GPU Family. Imagination has released PowerVR Series8XE GPUs for low-cost devices but hasn’t released a high-performance successor, which in theory would be based on the same architecture. ISSUE 114 • iPAD & iPHONE USER 19 iPAD & iPHONE USER 115.indd 19

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That raises questions about how Apple will proceed with its next custom GPU. The underlying PowerVR Series8 architecture has many structural changes from its predecessor, the Series7. Series8 is tuned for VR and other emerging applications, and it supports the latest APIs like Vulkan. Apple has shown no interest yet in Vulkan, which is becoming a standard in game development. Linley Group placed the Adreno 530 GPU in Qualcomm’s Snapdragon 820 ahead of the Apple’s latest GPU in overall size, power efficiency, and performance metrics. The size of the chip is an important metric because it “controls both cost and power, so Adreno’s efficiency edge should benefit both customers and end users,” Gwennap said. David Kanter, an analyst for Real World Technologies, also detailed some advances in Apple’s GPU on his website. The tweaks differentiate Apple GPUs from generic PowerVR GPU designs. Apple formerly licensed generic PowerVR designs for earlier A-series chips until it started tweaking the underlying architecture that defines those GPUs. Apple’s tweaks ensure the A10 Fusion GPU can calculate faster and also ensures harmony with Apple’s Metal API, which brings better special effects and visuals to the company’s iPhones, iPads, Macs, and Apple TV. The A10 Fusion GPU offers superior 16-bit floating-point performance and data conversion functions. The company also uses a custom shader compiler and graphics driver. “The proprietary design enables Apple to deliver best-in-class performance for graphics, and other 20 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 20

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tasks that use the GPU, such as image processing and machine learning,” Kanter wrote. Apple is trying to make a GPU that works best with its hardware and software, much like it has done with its CPU, Kanter said. It’s taken tighter control of its entire product stack, and customizing the GPU was the next logical step. This benefits users, who get a better gaming and graphics experience. Benchmark results vary depending on the test performed, and device-specific tweaks may not measure well. But as a graphics architecture, PowerVR is falling out of favour to mobile device makers, and Apple’s tweaks to the underlying chip design may ultimately hold the key to the architecture’s future. Apple previously was in talks to acquire Imagination Technologies, but the negotiations went nowhere.

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For video clips, go to tinyurl.com/zqacnmo

Feature: iPhone 7 Plus photo shoot Just for fun, we pushed Portrait mode to the limit and compared the results to a DSLR. Susie Ochs reports

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he best camera is the one you have with you, the old cliché goes, and as we found in our experiment, if that camera happens to be an iPhone 7 Plus, you’re going to be just fine. The dual-lens camera system lets it take better photos than any smartphone we’ve tried, and the Portrait mode in iOS 10.1 is a lot of fun to play with. Adam, staff photographer at our sister publication Macworld US, was eager to see what the 7 Plus could do, so we hired a model to recreate the kind

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Photo 1

of fashion photo shoot that he would normally do with his trusty Sony a7R II with a Canon 50mm lens. We shot indoors in low lighting as well as full light, then took the show on the road for outdoor shots in a couple of locations near the office. Our model, Alina Lee, did a wonderful job, and Adam came away more than a little impressed with what Portrait mode could do. Now, we must note here that we tested Portrait mode while it was still in beta, and this isn’t a formal, scored review – just an experiment we did for fun. We wanted to see how Portrait mode (this first version of it, anyway) would react to different lighting conditions, and how its method of keeping your subject in focus while blurring the background would compare to a full-frame DSLR. Plus, Adam is a dedicated Android user, and he just wanted to ISSUE 114 • iPAD & iPHONE USER 23 iPAD & iPHONE USER 115.indd 23

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Photo 2

see how far Apple has come with the iPhone 7 Plus. Who could blame him, right? We started in low light, indoors (Photo 1). This is barely enough light to trigger the depth effect – you’ll see a yellow Depth Effect label appear on the screen when you’re at the right distance and lighting level to make it work. In this shot, we’re pushing the distance a little bit too – typically, Adam says, a portrait would be a little tighter on her face. Since Portrait mode uses the 6.6mm ‘telephoto’ lens on the iPhone 7 Plus, which has an f/2.8 aperture and no optical image stabilization, you can see some noise, but all in all this isn’t too bad for an indoor photo. Another low-light, indoor shot (Photo 2) and we still get the depth effect. In the depth effect shot on the right, you can see how some of the fine pieces 24 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 24

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Photo 3

of hair around her head get completely blurred out, but the blur effect also smooths out some of the noise on her arms. Again, we’re pushing what Portrait mode is intended to do – this isn’t enough light for the best result, but it still looks interesting. And since the mode defaults to keeping both the original and blurred versions of each photo, you really don’t have much to lose by experimenting. For our next set of photos, we stayed indoors but cranked up the lighting. In this shot, Adam was again experimenting with how far he could get from Alina and still get the depth effect (Photo 3). It seems like we got the best results inside of 2.5m, but it was possible to push it up to 3.5m and still get it to work. The blurring is minimal in this image because she’s relatively close to the background. ISSUE 114 • iPAD & iPHONE USER 25 iPAD & iPHONE USER 115.indd 25

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Photo 4

Once we got close up (Photo 4), we started to see how Portrait mode works to isolate Alina’s face. In this image, you can see how her entire face is kept perfectly in focus, like it would be if you masked it in Photoshop, while her hair (seen on the left side of the photo) is immediately very blurred even right next to the face. Taking this same shot with a DSLR, we wouldn’t expect her entire face to be in the same plane of focus. Her left eye, for example, and her nose are angled closer to the camera lens than her right eye, but the iPhone 7 Plus keeps them in the same focus. The strap on her dress is even closer to the camera lens, but it’s blurred because the camera didn’t isolate it to stay sharp along with her face. It’s an interesting effect, just not what we would expect from a full-frame DSLR. 26 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 26

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Photo 5

Then we went outside (Photo 5), where we found an alley illuminated with beautiful afternoon light reflecting off the windows of the building behind us, almost like we’d planned it that way. In this shot, you can see Portrait mode having some problems with the very outer edges of Alina’s hair. (Sometimes you can control for that, if it’s less windy or you load up on hair products, but for this experiment, the flyaway hairs are our friends.) It does okay with the larger pieces, and it’s understandable that it couldn’t isolate every strand. The depth effect also blurs the texture of her shirt a little, and it’s slightly odd how the background is equally blurred right behind her as it is all the way back. With a DSLR, the amount of blur would increase as you approach the horizon. Adam says that a talented Photoshop user could ISSUE 114 • iPAD & iPHONE USER 27 iPAD & iPHONE USER 115.indd 27

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Photo 6

reproduce this blur effect with software, but it’s pretty remarkable that the 7 Plus camera can do it for you, in real time as you’re taking the photo. During the shoot (Photo 6), we started seeing a lens flare leaking in, but that lets us point out the way Portrait mode isolates just a person’s face and blurs everything else. Here the flare appears in the foreground, but since it doesn’t cross her face, Portrait mode still applies the blur effect. In the next shot (photo 7), Adam managed to catch the flare across Alina’s face. On the right, you can really see how Portrait mode masks her face. The flare actually widens on the top of her head, then snaps back to its original shape as it crosses her face. The blur on her shirt is pretty noticeable in this pair too. Since it’s just a texture, it’s not a big deal 28 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 28

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Photo 7

Photo 8

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Photo 9

here, but another time when I used Portrait mode to photograph my husband wearing a San Francisco Giants sweatshirt, it was a little odd to see the type in the logo become harder to read. In Photo 8, Adam included a couple of distracting elements in the background – the speed limit sign in the alley along with a couple of guys drinking beer or something. Portrait mode did a great job keeping the focus on Alina. We like how the brick wall on the photo’s right side doesn’t blur out too much, and her hair looks great. But we did lose a little bit of sharpness in her clothes– check out the bit of zipper and the two snaps you can see on her jacket, for example. Mostly we think of portraits (Photo 9) being taken in portrait orientation, but it’s worth mentioning that iOS 10.1’s Portrait mode works 30 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 30

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Photo 10

Photo 11

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Photo 12

in landscape orientation too. This is one of our favourite shots from the day. While iOS 10 does support capturing and exporting RAW images, Apple’s own Camera app sticks with JPEGs as a rule. In fact, Adam noticed that the Portrait versions are about half the file size as the untouched photos, so the Camera app is already making all the decisions about what data to keep and what to discard. So it’s unlikely we’ll see RAW support added to the Portrait mode anytime soon, but it sure would make Adam happy. He exported the Portrait photo and edited the JPEG to get the final result, but naturally, a JPEG is already compressed and doesn’t offer the editing flexibility that a RAW file would. Sometimes, we found we liked the sharp image better than the depth effect version. This shot 32 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 32

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Photo 13

Photo 14

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Photo 15

(Photo 10) in front of the Bay Bridge is one of those times, but maybe we just don’t have the heart to blur out such a notable landmark. Adam did some edits on the Portrait version of the bridge photo (Photo 11), to attempt to bring some sharpness back to Alina’s sweater and the stitching on her jeans. For a few images, Adam put an edited Portrait photo (Photo 12) taken with the iPhone 7 Plus next to a photo taken with his Sony a7R II. Then we showed them to a bunch of people around the office and had them guess which was taken with the ‘real’ camera and which was taken with the smartphone. Not everyone got it right! This close-up in the alley (Photo 13) is another one of our favourites, but since the background isn’t so far from the subject, the blurring effect is 34 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 34

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somewhat subtle. You can still notice the effect having trouble with the edges of her hair, and adding a little too much blur to the texture of her shirt, especially the collar. But when Adam edited the Portrait mode version in Photoshop (Photo 14), he was able to get some of that texture back. The pairing (Photo 15) showing the edited Portrait mode photo on the left, and a similar shot taken with the Sony a7R on the right, impressed everyone we showed it to. In fact, even a fellow camera geek on our video team was fooled, identifying the iPhone 7 Plus shot as being taken by a DSLR. If you know to look at the fine flyaways around her head, you might get it right. But otherwise, these are delightfully close. In the end, Adam admitted he’s more than a little jealous of the capabilities of the iPhone 7 Plus – even with the Portrait mode in beta. It’s not perfect, and we are eager to see how Apple might improve it in future versions – now that the full release is out, we’ll be doing some follow-up testing. But just the fact that you can do this with a smartphone is incredibly cool.

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Feature: Apple in 2017 Martyn Casserly rounds up what we can expect next year

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016 was an interesting year for Apple. It saw the introduction of the iPhone 7 and 7 Plus, albeit controversially without headphone jacks, and a return to the 4in form factor in the popular iPhone SE. Plus there was the release of the Apple Watch Series 2, a new 9.7in iPad Pro, and an apparently Brexit-related unwelcome hike in prices across the board. So, what does 2017 have up its sleeves for Apple fans? We’ve donned our prognostication hats, investigated every rumour and trend we could find,

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all to bring you our predictions for 2017. It looks like it could be a big year.

Apple Watch 3 Apple released the second generation of its Watch in September of 2016 which added GPS, internal upgrades, and water proofing to the design. This was accompanied by the WatchOS 3 update that increased performance and functionality for not only the new models but also the original range. We expect to see Apple announce the third iteration of its Watch in September 2017, hopefully for around the same price as the current models which start at £369, although that is far from certain after the increases we saw at the end of 2016. There’s little in the way of firm evidence suggesting what the Apple Watch 3 will look like, but it’s fair to say that you should expect a model that’s very similar to the current version. Some experts have postulated that there could be a Watch S release in March of 2017 that would include additional storage space, but this remains a rumour at best. Several news sites have also speculated on the possibility of a round display, much like the one found on the Moto 360 Android Wear device. It’s widely expected that the Watch 3 will include a front facing camera that could be used for selfies or FaceTime calls, as Apple holds a patent for such a device and Watch OS 2 introduced support for FaceTime audio calls. The new model is also likely to feature a Micro-LED display, which would be lighter, thinner, and brighter than the LCD panels currently used. ISSUE 114 • iPAD & iPHONE USER 37 iPAD & iPHONE USER 115.indd 37

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Another common thought is that Apple will finally introduce 3G or 4G capabilities to the Watch, in order to make it more independent from the iPhone. We’re not convinced by this. Apple likes its devices to be closely tied together, and the battery life problems that come with cellular capabilities might make it an unattractive option at this time. It’s still early days for the Apple Watch, so we fully expect this to be a quiet evolution rather than revolution. Thinner, lighter, faster and longer battery life is the mantra, and we’d be very happy with that.

iPhones 2017 marks the 10th anniversary of the iPhone, so many are expecting Apple to pull out all the stops and release something quite special. iPhone SE 2 The first model to appear will be the iPhone SE2 or SEs, replacing the existing (and rather popular) SE that was introduced in March 2016. Expect the new model to be released in the same timeline and feature the existing, classic design, but with upgraded internals such as the A10 chip found in the current iPhone 7 and a more powerful camera. In all honesty we’d love to see the original SE remain an option, and a price cut could make it a very attractive proposition, but this would make Apple’s iPhone range quite complicated so it’s more likely that the little powerhouse will be retired. iPhone 7s or iPhone 8 There has been much discussion over what the new iPhone will be called. Normally Apple would 38 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 38

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continue its tick-tock rhythm of a new design one year followed by the S version which upgrades only the internals. But the iPhone 7 featured a minimal change to the design of the 6 and 6s, which leads many to think that Apple is saving the big changes for its 10th Anniversary model: the iPhone 8. Perhaps the biggest expected change to the design of the iPhone 8 is the removal of the Home button to allow an edge-to-edge glass display. But what of Apple ID and the fingerprint sensor? Well, there have been several reports that Apple intends to include technology that allows the screen itself to act as a fingerprint sensor, thus removing the need for a physical button.

iPhone SE

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This would be a truly remarkable innovation and give iPhone users display sizes on par with many premium Android devices but in a compact format. MacRumours also asserts that Apple is intending to use a flexible OLED display rather than the LCD panels that have appeared on previous iPhones. This could make the devices lighter while also offering more vivid colours and contrasts. Another feature often found on Android phones is that of wireless charging, and it looks very likely that this will be included on the iPhone 8. Some rumours even suggest the Apple will include long-range wireless charging, with Bloomberg Business reporting that the company wants to implement the game changing technology that could charge an iphone from several feet away, and could have it ready for 2017. The Jet black colour introduced with the iPhone 7 has been very popular, but its tendency to scratch easily is thought to have prompted Apple to return to a glass back and front design for the iPhone 8. There might also be new Deep Blue and Space Black colour options if the reports on various Japanese sites are to be believed. One interesting idea iPad Pro family that’s gathering pace is that the new 40 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 40

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model will include Augmented Reality software, which overlays relevant information on any place or thing that you point the camera at. While we’ve yet to see proof of this, it would be a very cool addition. So with a new edge-to-edge design, software enabled fingerprint detection, long-range wireless charging, better display, plus the usual internal upgrades, the iPhone 8 and 8 Plus really could be a worthy way to mark a decade at the top. Roll on September 2017.

iPads iPad Air 3 There was no new iPad Air in 2015 or 2016 so some Apple fans are hoping for an update to that model soon; but we suspect that the 9.7in iPad Pro has now displaced the iPad Air line. In fact we’re not convinced that Apple will release another Air-branded product at all, as signalled by the 13in MacBook Air’s tiny update this spring and the retirement of the 11in version. If Apple does surprise us and announces an iPad Air 3 then we’d hope for a faster processor, better camera, and 3D Touch (although KGI analyst Ming-Chi Kuo doesn’t think 3D Touch will make an appearance, apparently due to production issues). But our bet would be on the Air 2 being the last of its family line. iPad mini 5 Given that the iPad Mini 4 was last updated in September 2015, it’s clear that Apple isn’t too focussed on its smaller tablets. This could change in 2017 though as rumours suggest that ISSUE 114 • iPAD & iPHONE USER 41 iPAD & iPHONE USER 115.indd 41

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March could see the introduction of an iPad Mini Pro with upgraded components, a new thinner, tougher aluminium chassis, and the inclusion of a Smart Connector to match that of the other iPad Pro devices. iPad Pro 2 With the 12.9in iPad Pro arriving in November 2015, and the 9.7in iPad Pro in March 2016, it’s hard to guess the plans for this line. Our suspicion is that Apple will be patient and update both in spring 2017, but much will depend on how effectively they have dealt with the stagnating iPad sales problem we’ve observed in the past few earnings calls. One way to stimulate interest could be the introduction of a new size, which is what analyst Ming-Chi Kuo is suggesting. He has stated that Apple will offer three Pros in 2017, but not a Mini as you might think, instead a 9.7in, 12.9in, and new 10.5in variant. He makes sense of this by explaining that the 9.7in Pro will be a lower powered version than it’s bigger brothers – possibly the existing Pro being kept as the base model and sold at a cheaper price. Other rumours doing the rounds argue that there will be a 10.9in version instead of the 10.5in one Kuo is backing. This could also feature a design change that eliminates the bezels and makes use of the software fingerprint detection technology that is expected to appear in the iPhone 8. There’s no doubt that iPads are in a transitional period at the moment, but Apple seems to be pushing the Pros as the way ahead, so expect some interesting products in March. 42 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 42

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Feature: Security tips Steve Ragan explains how to keep your money, gadgets and personal details safe this Christmas

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s far as theft and fraud are concerned, you face (and willingly accept) a moderate amount of risk when you shop online or out in their local neighbourhoods. This holiday season is no different, but the risk is elevated some, because criminals are looking for easy marks and low-hanging fruit. With that said, here are a few tips to help you keep your money, gadgets, and information safe this holiday season, as well as the year ahead. ISSUE 114 • iPAD & iPHONE USER 43

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Card skimming While shopping, or stopping for fuel, be mindful of credit card skimmers that can copy or read your card data as you swipe. Criminals use the captured information to create fake cards or go shopping online. The skimmers can be attached to a cash point, or even installed inside of a petrol pump. So how do you spot a skimmer? “Look for glue around the edges of the card reader or an extra thick border. If in doubt, give the card machine a tug, a skimmer will pop right off,” explained Dan Tentler, the founder of Phobos Group.

Support scams Support scams happen year-round, but they’ll peak around the holiday season. Often the goal is to get consumers to pay for support or software they don’t need, but sometimes the goals are more sinister. CSO has covered support scams before, including one where the caller pretended to be a Microsoft representative. It isn’t a stretch to imagine scammers placing calls to fix the new computer that’s just come into the house – eventually they’ll get someone on the phone who did honestly purchase a new system. Scammers will also call and pretend to be your bank this time of year and call or email to resolve security concerns. But neither Microsoft, nor your bank, will ever call or email you to address security concerns or support issues. In the rare occasion that your bank does call about a security matter, they will not ask for credit card details, passwords, or other personal information – they don’t need to, because they already have it. 44 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 44

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“Never give any sensitive information over to the phone callers,” advised Tentler, adding that when scammers contact you by phone, they’ll usually hang-up if you call their bluff and ask for their number, in order to call them back.

Phishing Phishing attacks are another threat that spikes during the holiday, but exists all throughout the year. Criminals will pretend to be big-name retail outlets or financial instructions and request information via email or offer special savings, as long as you open an attachment or follow a link. You should never click links inside of a random email, and unless you were expecting an attachment, you shouldn’t open those either. If

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you’d like to see what a URL does without visiting it, Tentler says, copy the URL and submit it to urlquery. net. Another nasty type of email-based attack to be on the lookout for, which has affected millions of people this year already, is called Ransomware. Ransomware essentially holds your computer hostage, rendering it useless unless a fee is paid. In the fourth quarter of 2016, millions of emails were sent by criminals with Ransomware as attachments.

Public Wi-Fi Wi-Fi access is a convenient way to save yourself from paying massive overage fees to your mobile provider, but there’s a risk involved when it comes to public Wi-Fi. Criminals can create malicious access points, or hijack access points that were poorly configured. In fact, creating a fake access point and tricking people into connecting to it is

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literally child’s play, as a 10 year-old proved this summer during DEF CON. If you don’t need Wi-Fi while out running errands, then you should avoid connecting to any of the access points listed. If you do need Wi-Fi, then using a VPN (virtual private network), and sticking to websites that use SSL is a way to lower some of the risk, but it won’t eliminate it completely. “[A VPN] will securely transport your traffic through the network you’re currently on, into another one. This makes it extremely difficult for coffee shop networks, or attackers targeting your mobile phone to perform what are called man-inthe-middle (MITM) attacks. VPNs are handy to have while travelling abroad, or sitting in coffee shops,” Tentler explained. If you’re looking for VPN options, F-Secure has Freedome VPN, and there are services from Buffered VPN and IP Vanish. Unless you’ve configured it yourself, each VPN offering will require payment. Remember the golden rule, if you’re not paying for the product – you are the product, so avoid free VPN offers if possible. If you are using public Wi-Fi without a VPN, you should avoid conducting any banking or online shopping, as it’s usually safer to do such things from home.

Gifts from the Internet of Things “Be careful what brands of equipment you buy for people [this holiday],” said Tentler. “In the last month, cheap Chinese routers, DVRs and IP cameras have been compromised and used in massive worldwide DDoS attacks. Make sure your gift for a family member doesn’t turn into a weapon for an attacker.” ISSUE 114 • iPAD & iPHONE USER 47 iPAD & iPHONE USER 115.indd 47

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You can do this by ensuring that the default password on the device is changed. Not only is this a good security precaution to take all year long, but doing so will keep criminals from taking control of the device with little to no effort.

System and software patching “Let your operating system patch itself,” Tentler said. “On OS X and Windows 7, Windows 8, and Windows 10 this is mostly automated. Just let Windows do its thing. If it has been a while, go and manually install updates, just to make sure you’ve got the latest and greatest.” Not only are operating system updates important, but browsers such as Firefox and Chrome will need to be regularly updated as well. Firefox will install updates automatically, but you’ll need to restart the browser to apply them. You can check for updates in Firefox by clicking Help, then selecting About Firefox. Chrome will also update automatically, and you’ll know updates are ready by the green icon on the upper right of the browser window.

Ad Blocking These days, you need an ad blocker. Not only that, you’ll need to limit the number of websites added to the blocker’s exemption list. Criminals are able to leverage ad networks in order to display malicious ads, often leading consumers to exploit kits that deliver Ransomware or other malware to the system. Imagine browsing the web on Christmas morning, only to have that new computer bricked 48 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 48

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because an ad on a website redirected you to website serving the Locky family of ransomware. If your system isn’t updated, and you’re not using ad blockers, this is a real possibility. uBlock Origin is the ad blocker preferred by most, as AdBlock Plus will still show ‘approved ads’ – something that defeats the purpose of ad blocking entirely.

Two-Factor Authentication (2FA) 2FA, or Two-Factor Authentication, is where you need your password in addition to a code that’s usually delivered to a token or via text message to your phone. It’s better to use a token, but service providers often stick to text message. With 2FA enabled, simply knowing your password won’t be enough if a criminal wants to ISSUE 114 • iPAD & iPHONE USER 49 iPAD & iPHONE USER 115.indd 49

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access an account. However, if the criminal can intercept your text messages, or if they control your phone, the protection offered by 2FA is rendered useless. “Setup 2FA everywhere you can, don’t make it easy for bad guys to get into your stuff,” Tentler explained. “Consider setting up a Google voice number, and using that Google voice number for SMS-based 2FA. Do not share this Google voice number with anybody. Use it only for your own, private two-factor authentication.” Not every website you have an account on offers 2FA, but some do. At Turn On 2FA (turnon2fa.com), you can get step-by-step instructions for enabling this layer of security on most of the larger, more popular websites.

Check your statements Check your credit card and bank statements. You should be doing this all year long, not just during the holidays Tentler said, so you can “watch for shady things appearing on that list.” Look for charges you don’t know, or smaller charges at places you normally shop. When testing a card, criminals sometimes make a small purchase, usually less than £10, as such things aren’t flagged, and people usually don’t notice them. Common purchases for testing include fuel, fast food, grocery items, and gift cards.

RFID protection RFID cards, sometimes branded with the name PayPass, Blink, ExpressPay or PayWave, allow you to charge things with a quick tap of the card on the 50 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 50

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pay terminal. Unfortunately, these cards have RFID (radio frequency identification) chips that criminals with a reader can scan, allowing them to capture your card’s data. You can protect them though, but using a RFID blocking sleeve, or a RFID wallet. “RFID wallets are available on Amazon, ThinkGeek, and several other sites that sell geekstyle toys. They’re pretty readily available, and they shouldn’t hurt anything other than attackers with the intention of stealing credit card data directly out of your wallet wirelessly,” Tentler said. The good news is you would notice a criminal scanning you for RFID. Homemade RFID scanners don’t have a good range, and you’d notice someone standing in a room with a giant antenna. ISSUE 114 • iPAD & iPHONE USER 51 iPAD & iPHONE USER 115.indd 51

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Feature: Your consumer rights this Christmas Jim Martin outlines your rights according to law, including the Consumer Rights Act, Small Claims Court and warranties

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f Father Christmas is about to bring you a shiny new gadget for Christmas, or you’re buying one for someone else, you’re probably not thinking about what to do if there’s a problem. The new Consumer Rights Act covers things like faulty products and late deliveries, and we explain the law so you know how to return a product for replacement or refund. Computers and gadgets do fail from time to time, so it’s important that you know your rights. Almost

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all products come with at least a year’s warranty but, depending on exactly when the problem arises, you might need to deal with the retailer rather than the manufacturer itself. In October 2015, the new Consumer Rights Act became law and it replaced the 1979 Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. Here’s what you need to know about it.

Consumer Rights Act: Defects and faults As a private buyer and customer, you have legal rights which apply whether you buy a product face to face, online, by phone or mail order, and whether it’s purchased from a business or an individual trader for profit. However, they don’t apply if you’ve bought something from a private individual who sells things only occasionally, such as through eBay or Gumtree. The seller must not do or say anything that misleads you into buying, and they must describe the goods accurately. If they don’t, you may have some recourse. The watchwords, however are Buyer Beware. Like the Sale of Goods Act, the Consumer Rights Act lays out what you should expect from products:

• The product must match the description. What you buy must exactly match the content, specification and quality suggested by advertisements, the sales description and product packaging. If it isn’t, you can return the product for replacement or reimbursement of the amount paid. If this is the case, however, it’s ISSUE 114 • iPAD & iPHONE USER 53 iPAD & iPHONE USER 115.indd 53

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important you do not use or interfere with the product, since this may be interpreted as you having accepted it as supplied. As an example, you wouldn’t drink two-thirds of a pint of milk before returning it because ‘it tastes funny’. The product has to be fit for purpose. In other words, it has to do what the seller says it will do and, if you have specified to the seller a particular use, it must do that also. The product must be of satisfactory quality. Would a reasonable person, who has taken into account the description of the product and its price, find the item acceptable? The product should also work for a reasonable amount of time (taking into account price and usage), and be safe to use.

What is reasonable, though? Tech electrical goods are usually reliable, and any defect or fault that was present from the outset may not become apparent until after some use. Even the best products will eventually begin to fail due to wear and tear. How long a particular product should last cannot be laid down by law because there are too many variables to consider, including the build quality, and how often and under what conditions it’s used. You could ask the seller for an estimate of its useful life at the time of purchase. Alternatively, you can obtain an expert’s view of the cause of any failure before you make your complaint. You should always return a defective product to the retailer, or wherever you bought it. Ideally, the fault will appear in the first six months because the seller will need to prove that any faults that 54 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 54

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develop within the first six months are not due to a manufacturing problem. If they can’t, they are obliged to give you a refund or a replacement. After six months, it’ll be down to you to prove a manufacturing fault is to blame. Most tech kit will last longer than six months, and we’d expect a tablet to last considerably longer. In our experience, frequently used laptops in the iPad & iPhone office last around three years before some kind of failure. This doesn’t mean a retailer will repair or replace your laptop if it goes wrong after two years, though. A laptop that’s used only on a desk at home and never gets moved is likely to last a lot longer than one that’s taken on a daily commute and roughly handled.

Consumer Rights Act: 30-day return period You might be unfortunate enough to receive a faulty or non-working product, or simply decide you don’t want it. Your rights are not the same in both cases. The good news is that you are now entitled to an automatic refund if you return unused products to a retailer within 30 days. The only exceptions are custom-made items, digital content which has been downloaded or the seal has been broken on a DVD, music or software. It doesn’t apply to perishable items, either, but we’re talking about gadgets and tech kit here.

Return products to a bricks and mortar store If you’re not satisfied with a purchase due to a defect or fault, you can ask the person or business ISSUE 114 • iPAD & iPHONE USER 55 iPAD & iPHONE USER 115.indd 55

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that sold it to you to put things right. The seller can choose whether to repair or replace the item, but you must act within 30 days of the date of purchase. You are not obliged to demonstrate that the seller was responsible for the fault. If the fault occurs after 30 days but before six months, the seller has the option to replace or repair (so long as a repair does not take too long). If the repair or replacement fails, then you can ask for a refund or a partial refund if you want to keep the product. However, you are entitled to a refund (either full or partial) if:

• The retailer cannot repair or replace the product • The cost of repair or replacement is disproportionate to the value of the product

• A repair or replacement would be very inconvenient to you

• The repair would take an unreasonably long time Note that this right to a reject products doesn’t apply to digital products such as games, music, apps, and so on, which you buy and download – unless they are defective or unfit for purpose. It’s down to the retailer to decide if you can cancel and have a refund. Amazon, for example, allows you to cancel ebook purchases if you act quickly. Some retailers offer a return period longer than 30 days, but remember that the Consumer Rights Act applies only if the product does not match the description, is unfit for purpose or is not of satisfactory quality. You have no legal right to return an item if you’ve simply changed 56 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 56

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your mind or your circumstances have changed. Don’t assume you can return clothing if it’s the wrong size, although the vast majority of stores will allow this. In fact, most High Street retailers have a returns policy which allows you to take back an unwanted item for a refund or a credit note. Obviously, it must be unused and in perfect condition so can be resold. Certain products can only be returned for a refund if they’re unopened, although this doesn’t apply if they’re defective. No retailer can be made to comply with this type of agreement unless their terms and conditions of sale, which you have accepted, include the right to return unwanted products. You can either look on your receipt, on the retailer’s website, on a notice in-store, or you can call its customer service line to check the details of the policy.

How to return items bought online Since 2014, the old Distance Selling Regulations have been replaced by the Consumer Contracts Regulations. These state that you have 14 days – not 30 – to decide whether or not to return a product. That’s two weeks from the date you received it, but you can cancel an order right from the moment you make it. You then have a further 14 days to actually return the item to the retailer. You can expect to get a refund within 14 days of the retailer receiving the goods back, or within 14 days of your providing evidence of sending them back. The retailer doesn’t have to refund the cost of express shipping costs – only the basic postage cost. ISSUE 114 • iPAD & iPHONE USER 57 iPAD & iPHONE USER 115.indd 57

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The items don’t have to be faulty: it’s your right to cancel the sale for any reason. However, the retailer may not give you a full refund if the product’s value has been affected by you using it, scratching it or otherwise damaging it. In essence, you can ‘handle’ products just as you would in a shop, but no more than that. As with buying from a physical shop, many online retailers will give you longer than the minimum 14 days to change your mind, so check the terms and conditions to see if you have more time. The regulations also cover undelivered products. They state that the seller must deliver the product to you within 30 days (unless otherwise agreed). If delivery is not made within a reasonable amount of time you can cancel and request a full refund.

What about gifts? With Christmas coming up, chances are you’ll give and receive gifts. That’s the good news. The bad news is that – as a recipient – it’s unlikely that you have any direct rights. These are held only by the buyer: the person who agrees the sale with the seller. If there’s a problem with the gift, ask the person who bought it for the original receipt, or request that they return the product. If you ever buy something as a gift, you should ask the shop to provide a gift receipt. This means the rights will be transferred and the recipient can return it. If the person who bought your gift didn’t do this, they will probably have to return it themselves. Some retailers offer an extended returns period to cover Christmas, so check this when you buy. 58 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 58

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If you’re buying early and the returns period will be up before your recipient has a chance to open and test the product, it’s a good idea to do that yourself. Better to have an open box and a working product than a pristine, sealed present with a defective product inside. Of course, if the item is faulty, you can still return it after the standard returns period, but it’s still a good idea to do it quickly are you’re not automatically entitled to a refund after 30 days.

Buying on credit and lenders’ obligations Buying on credit provides additional protection if a product is unsatisfactory. Note that this applies only if it was purchased using a credit card (Mastercard or Visa, for example), and not with a debit card (Electron, Switch/Maestro, Visa Debit, for example). When you pay for an item costing between £100 and £30,000 on a credit card, your credit supplier is brought into the purchase contract: the bank pays the vendor, and you pay the bank. You have exactly the same rights against the credit provider as you do the product vendor, which means you can claim back your money through the bank if the supplier suddenly goes bust. Buying on finance, whereby you get the product now and pay later, can provide similar protection. Your rights here are governed by the terms of the financial agreement you sign. Read the small print!

Manufacturers’ warranties Most products come with a manufacturer’s warranty that provides a separate agreement between the manufacturer and the buyer. In the event of a ISSUE 114 • iPAD & iPHONE USER 59 iPAD & iPHONE USER 115.indd 59

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manufacturing fault, the warranty will usually offer repair or replacement during a specified period from the date of purchase, although as we said above, if the fault becomes apparent within the first six months you can return it to the retailer for a full refund or replacement. You rights under the warranty are dependent on the terms provided by the manufacturer, which can be as wide or restrictive as it likes. Some require the product to be returned to the seller; others may send prepaid packaging or provide a telephone contact number to discuss your options. All will require proof of purchase, so it’s important to keep your receipts – even if they’re sent via email. A small number of companies require the item to be returned in its original packaging, so be sure to keep this for expensive purchases such as PCs and laptops if you have the space available. It’s worth noting that although some manufacturers provide a two-year warranty, the contract is often made with the original buyer only. If you’ve bought a product second-hand, it’s possible that you won’t be covered should anything go wrong. Read the warranty statement included with the product, and note that you may need to follow some conditions if you ever want to invoke it. Most request that the buyer registers the warranty with the manufacturer by returning a supplied form by post, or by providing their details online or over the phone. In return, some manufacturers extend the warranty period by six- or 12 months. There may be other benefits, too. Some warranties will extend to any person in legal 60 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 60

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possession of the product, while others let you transfer the warranty to a new owner. If the warranty doesn’t address this point, it’s advisable to check with the manufacturer whether it’s possible to transfer the warranty to someone else. If you’re buying a used product within the warranty period, you should also check for the right to transfer. Where a product is still under warranty, it may be easier to claim under this than deal with the original seller. This will be your only option if the seller has gone bust and you didn’t purchase the product using a credit card, but it can also be useful if you live some distance from the shop or the seller is purposely being difficult. Always check whether a warranty requires certain actions to remain valid. For example, you might need to service the product at stipulated intervals, or report a problem within a certain amount of time. Failure to follow all the conditions may invalidate the warranty.

Products that fail outside warranty A question we’re often asked concerns what you should do if a fault develops just outside the warranty period. The manufacturer has no obligation to assist, but some will take pity on you so it’s worth making contact. Stay calm, and be polite and prepared to compromise. There may be an unadvertised discretion available to customer-service employees to assist in certain circumstances. Some companies operate policies such as this to keep customers happy – if they refuse to help when your warranty ISSUE 114 • iPAD & iPHONE USER 61 iPAD & iPHONE USER 115.indd 61

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expired only a few weeks ago, it’s unlikely you’ll buy a replacement product from the same manufacturer. Even if your warranty has expired, you may still have a claim if you can prove that the fault occurred while the product was still under warranty or was due to a manufacturing flaw.

Types of warranty Most warranties provide for replacement or the full cost of repair. That is, the cost of parts and the labour involved in fitting those parts. Most are likely to be on a ‘return-to-base’ (RTB) basis, which means you’re responsible for returning the product to the manufacturer (or, in some cases, to the seller). The postage cost may not be included. You may be offered, particularly when registering the warranty online, an option to improve your level of cover. For example, you might be asked if you want to exchange a 12-month RTB policy for 90-day collect-and-return (C&R) cover, during which a faulty product will be collected, repaired and returned to you. Be warned that you may be forsaking long-term protection for a convenience you are unlikely to need or use. ‘Onsite’ warranties can also be offered. This means a technician will visit your home or business to carry out product assessments and repairs. Alternatively, it can also mean a product will be collected and it’s replacement delivered simultaneously. In some cases, the replacement product is a temporary loan while your product is being repaired. Some warranties cover the replacement of parts only. You might be sent these parts and will have to 62 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 62

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fit them or arrange for professional fitting. ‘Labouronly’ warranties, meanwhile, cover the cost of a technician fixing the product, but you must pay for the parts. They’re often seen supplied with desktop PCs. Such a guarantee has value only if you’re unable to personally fit the replacement parts yourself, or you don’t have the technical knowledge to determine which parts are defective.

Extended warranties Extended warranties are a form of insurance and can be bought for one or more years’ cover. By paying the premium, you can rest assured in the knowledge that if something goes wrong you will get help in sorting it out. Like all insurance products, the policy wordings and the cover provided will vary from company to company – you’ll need to carefully read all the policies before deciding which to take. All will have conditions with which you must comply, and exclusions that detail what is not covered. Batteries, for example, are consumables, so will typically not be covered. Some extended warranties include accidental damage and breakdown, neither of which are likely to be found in a manufacturer’s warranty. Although you may have some cover from a homeinsurance policy, bear in mind that a claim will increase your premium up when it’s time to renew.

Small Claims Court The Sale of Goods Act is all well and good, but what can you do if a retailer refuses to repair or replace a faulty product? ISSUE 114 • iPAD & iPHONE USER 63 iPAD & iPHONE USER 115.indd 63

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The Small Claims Court is a viable option for claims up to £5,000, for which you shouldn’t need a lawyer. If you’re successful the court will award you damages – in other words, the retailer will be ordered to make a payment to you. To claim the cost of replacement or repair you’ll need an invoice or estimate. If the fault is due to a manufacturing flaw that occurred before a reasonable time had elapsed, you’ll probably also need a report from an expert who supports that view. There are risks involved with taking court action, though. If you lose the case, you’ll also lose your court fees, and it’s likely that you will have to pay the travel expenses of the seller and the seller’s witnesses. The court will expect you to have already tried to reach an agreement with the seller. For this reason, you should write to the seller giving details of the problem. Include evidence that the fault is a manufacturing fault if the goods are more than six months old, and explain how you would like the matter to be resolved. Also say that if you do not receive a detailed response within a reasonable 64 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 64

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amount of time (usually 30 days) you will begin legal proceedings. If the seller recommends that you consider an independent assessment of your claim, sometimes called arbitration or alternative dispute resolution, it’s advisable that you do so. Failure to do comply may affect your compensation – even if a court upholds your complaint. You can start a claim by obtaining and completing a claim form. This is obtainable from a County Court or online at hmcourts-service.gov.uk. The form has space in which you can describe your problem, and is provided with a set of guidelines for advice. The completed form, along with all supporting documents and evidence, should be taken or sent to the court together with the court fee. The amount of the fee should be included in your claim. The court will send the claim form and documents to the seller (the defendant), who will be required to respond within a fixed period of time. The seller may respond by making an offer to settle. If so, take time to consider whether the offer is reasonable. If you reject the offer and the court later awards you a smaller amount, you may incur some costs, such as travel expenses for witnesses. If no offer is made by the seller or you reject its offer, you may both have to attend a hearing and explain your case. In this event there may be a hearing fee, but the court will explain to you what is happening and what you have to do. If you are successful, the court will award you damages and make an order for payment. You should also ask the court to award you your costs so they can be included in the order to pay. ISSUE 114 • iPAD & iPHONE USER 65 iPAD & iPHONE USER 115.indd 65

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Feature: Why Pokémon Go is better than ever Andrew Hayward reveals why you should keep playing

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or a few weeks this summer, it seemed like everyone was playing Pokémon Go. You could tell at a glance, typically, as players stared at their screens (more so than usual) while stumbling about, congregating around real-world landmarks as they passed them. But just as quickly as the phenomenon ramped up, it faded away as players complained about repetition and tedium. Pokémon Go was pretty rough around the edges at launch, and it still has plenty of room to grow and

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improve, but the experience is already a lot better – especially of late. Haven’t fired up the app in months? Here’s what you’ve missed, and why you might want to get back to the hunt.

1. Daily bonuses Part of the reason why Pokémon Go loses steam over time is that the rewards feel thinner. As you reach higher and higher player levels, the amount of XP needed to ding the next level grows dramatically. Thankfully, Niantic just added daily bonuses that reward players for logging in on consecutive days, and they can really chip away at those XP tallies. You’ll get bonus XP and Stardust for the first Pokémon you catch each calendar day, as well as bonus XP and extra items for the first PokéStop check-in each day. On the first six days in a row, you’ll only see 500 XP and 600 Stardust extra for a capture, but reach day seven and you’ll get a big 2,500 XP and 3,000 Stardust bounty. Likewise, on day seven of a PokéStop check-in, you’ll notch 2,500 XP and even more items.

2. Best buds Back in September, Pokémon Go added the Buddy System, which lets you designate a single Pokémon to be your favorite of them all. What’s the point, besides the adorable concept and flashbacks of Ash and Pikachu from the classic cartoon? Well, the pairing can earn you a heap of extra candy, which is used to enhance and evolve your Pokémon. You earn candy based on how much you walk with your Buddy equipped, and each monster ISSUE 114 • iPAD & iPHONE USER 67 iPAD & iPHONE USER 115.indd 67

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has its own distance needed to net one piece. Pikachu gets a candy with each kilometre I walk, for example while a Snorlax or Onix gets one every 5km. I’ve earned 40 Pikachu candy just from the Buddy system, and used them to evolve it into a Raichu.

3. Special events Themed events not only help break up the tedium of the daily grind in a game like Pokémon Go, but they also give you incentive to get out and play. We saw that with October’s Halloween event, the game’s first, which made some nice changes for the few-day stretch. Most importantly, the promotion made it so that candy was earned four times as quickly, so my Pikachu picked up a piece with every 250m walked. Also, you got twice the candy for captures, transfers, and hatching eggs. And that’s not all, either: the world was also populated with loads

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of spooky Pokémon, such as Ghastly, Haunter, and Gengar. Hopefully we see some more holiday events before the year’s up.

4. Common changes You can only catch so many Pidgey and Rattata before you never want to see them again, yet in many areas, that’s all you see the majority of the time. Common Pokémon can be great for levelling up your character, especially Pidgey and Weedle that only require 12 candy to evolve, but it would be nice to see a bit more variety out in the world. Luckily, that’s starting to happen. Earlier this month, Niantic tweeted that areas rife with Pidgey, Rattata, and Zubat would have a wider array of encounters, but that’s not all: you also won’t hatch Pidgey or Rattata from eggs anymore, which saves a bit of disappointment. Also, Eevee now hatches only from 5km eggs, and no longer comes from 10km ones.

5. Training improvements Most Pokémon Go players have probably battled it out in local gyms to try and take over the spot for their faction, but have you also trained at one of your faction’s gyms? It’s handled the same way, only you’re fighting an ally instead of an enemy, and the goal in this case is to earn some XP while building prestige to help keep the gym aligned with your colour. Niantic recently tweaked the way training is handled, as you can now bring up to six Pokémon into battle instead of just one. And helpfully, now the Pokémon you face have their CP adjusted ISSUE 114 • iPAD & iPHONE USER 69 iPAD & iPHONE USER 115.indd 69

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based on your own trainer level, so you won’t have to battle severely overpowered opponents just to get a little work in.

6. Pokémon Go Plus The Pokémon Go Plus is a tiny Bluetooth device wearable as either a wristband or clip on you clothes, and it pairs with the game to allow you to play in some respects even when you don’t have the app open on your screen. It tallies walking distance when the phone is in your pocket, so you hatch eggs faster and get more candy, plus you can press the little button when it buzzes to check into PokéStops and automatically throw a Poké Ball at any familiar Pokémon you encounter. The Plus has some limitations and can be annoying, as well, but it also offers a big daily boost with little participation needed.

7. New tracker in testing Niantic has changed the Pokémon tracking system in the game a couple times, and the current version (‘Sightings’, available from the lower right) just isn’t very useful. Meanwhile, the developer has tried to block third-party applications from tapping into the API to help players locate Pokémon around them. What gives? Well, there’s a better official solution coming to the app, and it’s already testing in and around San  Francisco, as well as in Arizona and Washington. The ‘Nearby’ screen will show a photo of a nearby landmark, along with the Pokémon spotted there, plus you can zoom out on the map to see a pretty precise location of where it’s found. We’ll all be 70 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 70

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netting more unfamiliar Pokémon once the new tracker rolls out globally.

8. 100 more Pokémon coming Without a trading mechanic, which is coming eventually, it’s doubtful that many people in the world have collected all 145 Pokémon that have been spotted to date (out of 151). Still, given that there are more than 700 total monsters in the franchise with last week’s release of Pokémon Sun and Pokémon Moon for Nintendo 3DS, people want more. And they’re coming. Data hackers at The Silph Road have been mining the Android version’s APK files for clues, and just this month, the code began listing the second generation of Pokémon from #152 (Chikorita) to #251 (Celebi). There’s no word on when to expect all of these extra Pokémon to start appearing in the game, but if they all come at once, that’ll provide a big dump of fresh, exciting action.

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Feature: Ask the iTunes Guy Kirk McElhearn answers your iTunes questions

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ometimes too much information makes things confusing; iTunes’ display of iCloud Status for movies and TV shows is one example. We explain what this means. We also discuss how to delete songs from a playlist, how to combine playlists in iTunes, plus what happens when iTunes Match is turned off.

Cloudy iCloud Status Q: A friend showed me his iTunes library recently. In his Movies library, he has a column called iCloud Status, which says something about each of his movies. In my iTunes library, if I display that column, everything is blank. Why is this? A: This is an interesting question, but the answer is rather prosaic. The iCloud Status column is meant to show the status of music tracks in iTunes Match or iCloud Music Library. Apple has a support document explaining what these various statutes mean. We hadn’t noticed that this column can display for movies (and for TV shows); it isn’t available for apps and audiobooks, for example. But for videos, this column only displays one of two possible statuses: Purchased or Ineligible. Obviously, Purchased means you’ve bought the video from the iTunes Store, and Ineligible is for ISSUE 114 • iPAD & iPHONE USER 73 iPAD & iPHONE USER 115.indd 73

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videos you’ve ripped and added to your iTunes library. But there’s no iTunes Movie Library, at least not yet, so the existence of these statuses is a bit odd. Unless Apple is planning to let us match movies to the iTunes Store at some time soon... Given the way the movie and TV industries work, we’d not hold my breath about that being possible, though We’d love to see it. Imagine if you could insert a DVD in the optical drive and have the iTunes Store match a movie? That would be great.

Matchless music Q: I’ve had an iTunes Match subscription for a number of years but I’m going to let it expire when it runs out this month. When I turned off auto-renew, I saw a message saying that my matched and uploaded tracks would no longer be available on iCloud. I understand that, but will all the matched songs, downloaded from the cloud, stay on my computer? And if I sign up for iTunes Match in the future, what then happens? A: All the songs on your computer stay on your computer. Which means if there are any that are in the cloud and not on your computer, you need to download them before you unsubscribe, or you’ll lose them. If you re-subscribe at a later date, then iTunes re-matches all your music; it won’t retain your library in the cloud.

Delete a song from a Apple Music playlist Q: How do you remove a song from an Apple Music playlist? I’m using the most recent version of iOS 10. 74 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 74

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Deleting tracks from a playlist on iOS 10 takes a few more steps than before

A: Yes, Apple has changed things again. Before, you could just swipe a track to the left to delete it from a playlist (but not from your device). Now, there’s a new way to do this. View a standard playlist. Tap the Edit button at the top right of the screen. Tap the red ‘-’ button, then tap Delete.

How to combine playlists Q: I want to combine all my different playlists into one so I can then separate the list into two different playlists for different types of music. How can I do this? A: Combining playlists is simple. To start with a simple example, lets say you have three playlists, A, B, and C. If you want to combine them, create a new playlist; let’s call it Z. Next, drag each of the playlists (A, B, and C) onto the Z playlist in the iTunes sidebar. This will add all the songs of each playlist to the Z playlist, but will also ensure that no songs are duplicated. If any of the songs you drag are already in the playlist (Say A has a few songs that are also in B), iTunes will alert you and ask you if you want those songs to be duplicated, or if you want to skip them. ISSUE 114 • iPAD & iPHONE USER 75 iPAD & iPHONE USER 115.indd 75

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Round-up: Best iPhone 6/6s camera lenses The price range, quality and diversity is enormous, but you may have to buy into one ecosystem, writes Glenn Fleishman

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he iPhone has a very good camera, but you can get more out of it by using an addon lens. They can increase the amount of zoom, or they provide an effect that gives your photo more impact. Many companies sell a set of lenses as part of a system. That system can include a wide-angle lens, a telephoto lens, and a fish-eye lens. Each system has it own way of attaching lenses to your

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iPhone. The lenses reviewed here work with the iPhone SE, 6s and 6s Plus (as well as any other Apple handset that has a camera bump like those devices, such as the iPhone 6). In this round-up, we gathered several iPhone lens systems, put tested them with an iPhone 6s, and reviewed each one.

Best overall: ExoLens with Optics by Zeiss The ExoLens Zeiss (£189) lenses offer the best possible image quality with the least amount of equipment and fuss. While the lenses may seem pricey, they deliver. Photos taken with these lens displayed colours that are perfectly in phase, crisp details, and no distortion. The lenses use an aluminium bracket that fits over the iPhone, and you screw on the interchangeable lenses to the bracket. The frame has a hot-shoe mount and a tripod boss for attaching a standard tripod screw.

Best price/performance: Hitcase Snap The Hitcase Snap is £49 and includes a iPhone case TrueLux Wide Lens, a selfie stick, a tripod mount, a lens cap, and a keychain lens holder. The wide-angle lens, which seems to be about an 18mm equivalent, is of medium quality. It’s remarkably free of chromatic aberration, with colours appearing consistent out to the edges. Photos have a high amount of blurriness outside of a broad central circle of focus. The macro lens produces images that are less blurry around the edges, and the blurriness is also less noticeable. I don’t recommend the super-wide lens, which captures neither the scope of a full ISSUE 114 • iPAD & iPHONE USER 77 iPAD & iPHONE USER 115.indd 77

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fisheye, nor the realism of a wide-angle. The lenses rotate and snap satisfyingly into place in the case, and are easy enough to remove, but can’t be jarred out of place or unscrewed accidentally.

Low-price leader: Olloclip 4-In-1 The 4-In-1 (£69) has both a 10x and 15x macro lens permanently built into a clip, and screw-on fisheye and wide-angle lens. If you want to take a lot of close-close shots, it’s actually fairly stellar, especially when cropped square. The wide-angle lens has a lot of distortion, and there’s surprisingly modest aberration around the edges. Again, cropping square removes many defects. The fisheye lens uniquely works with both the rear-facing iSight and front-facing FaceTime cameras on an iPhone. It can be useful in capturing an otherwise impossible group shot. The macro magnification labels appear on the outer fisheye and wide-angle lens rings, so if you unscrew both, you’re left testing to figure out which macro lens is which. The macro lens are fixed in place such that it’s extremely difficult to clean them. If you want a compact, versatile solution for images you upload to social media and Instagram, especially of super-close shots of plants, insects, and human artefacts, the Olloclip 4-In-1 fits the bill. 78 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 78

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How To: Send incoming calls to voicemail If you’re too busy to answer your iPhone, Michael Connell explains how to divert incoming calls

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here are a few ways to send calls straight to voicemail. To start, you can quickly switch your iPhone to Silent Mode by toggling the Ring/Silent switch. That’s the switch on the left-hand side of your iPhone, above the volume ISSUE 114 • iPAD & iPHONE USER 79

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buttons. You’ll see a small red strip next to the switch to indicate when it’s in Silent mode. That way, depending on your settings, you’ll see a call coming in but you won’t hear your ringtone. By default, your phone vibrates when you receive an incoming call, but you can turn that off if it’s too distracting, go to Settings > Sounds & Haptics. Toggle off the Vibrate on Silent switch. Alternatively, when a call comes in, tap the Sleep/Wake button to silence the ringer and send the call to voicemail. There are a couple of other tricks, too. Airplane Mode: Put your phone in Airplane Mode to block all cellular activity. Your calls will go directly to voicemail, but you won’t see who’s calling or even that you got a call until you check. However, you won’t be disturbed while working. To turn this on, swipe up from the bottom of your screen and tap the airplane icon. Do Not Disturb: With Do Not Disturb, your phone will automatically silence all incoming notifications, but they will still pop up on your display. Incoming calls will appear on your screen, but they won’t make a sound and will go to voicemail if left unanswered. If you’d like to allow certain calls to come through while your phone is in Do Not Disturb mode, you can designate this in the feature’s settings, go to Settings > Do Not Disturb > Allow Calls From. Next, select Everyone, No One, or Favourites. Alternatively, select a group. To turn this feature on, swipe up from the bottom of your screen and tap the crescent moon icon. 80 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 80

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How To: Make the most of Mail in iOS 10 Customize the Mailboxes screen, tinker with iOS 10’s mail filter, and more. Ben Patterson reports

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bout a year ago, we served up eight tips for iOS Mail users – everything from how to change the size of your previews to dictating your mail messages. Now, we’re back with six more ways to make the most of Mail for iPhone and iPad, including a couple of nifty tricks for iOS 10. For starters, we’ll show you how to tinker with the new mail filter, as well as how to tweak iOS 10’s threaded messages view. You’ll also learn how to customize the Mailboxes screen, pick your own message-swipe options, and more. ISSUE 114 • iPAD & iPHONE USER 81

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You can pick Archive as one of your ‘swipe right’ options in Mail for iOS

1. Customize your swipe options You don’t have to settle for Flag, Mark as Read, and Trash as your only choices when swiping inbox messages to the left or right. If you like, you can swap out one of your left- or right-swipe actions with Move Message (to file a message into a new folder) or Archive (which lets you toss a message into your All Mail pile). The Trash option isn’t listed under the Swipe Options setting (Settings > Mail > Swipe Options), but you can, in fact, move the Trash action from ‘swipe left’ to ‘swipe right’. The trick: if you have Archive Mailbox selected as your default for ‘discarding’ a message (tap Mail, tap the name of your account in the Accounts section, then tap Accounts > Advanced and choose your default action under the Move Discarded Messages Into heading), pick Archive as your ‘swipe right’ option. When you do, Trash will 82 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 82

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If your primary email account is something other than iCloud, you can set that account as the default

(confusingly) appear when you swipe right, while Archive will be a swipe left option.

2. Change your default mail account Left to its own devices (no pun intended), iOS will generally pick iCloud as your default mail account. If your main mail account is something other than iCloud, there’s an easy way to pick a new default. Tap Settings > Mail > Default Account, then pick a mail account. Once you do, the account you chose will be automatically selected in the From line of new messages. To change accounts on the fly, you can always tap From within a new message to send it from a different account; doing so won’t change your default setting.

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If you don’t want the most recent message in a threaded mail conversation to appear at the bottom of a thread, try this setting

instead, you can simply scroll through the entire discussion on one screen. You may have also noticed that, by default, threaded messages in iOS 10 start with the earliest message at the top, while the most recent sits down at the bottom. To make your mail conversations start with the latest message at the top of the thread, try this: tap Settings > Mail, scroll down to the Threading section, then tap Most Recent Message on Top.

4. Customize the Mailboxes screen If you back all the way up in the iOS Mail app, you’ll arrive at the Mailboxes screen, which displays the inboxes for all your mail accounts and lets you drill down in to specific mail folders. Sitting in the top corner of the Mailboxes screen is an inconspicuous, easy-to-miss Edit button; tap it, and you’ll be able to customize the Mailboxes view to your heart’s content. 84 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 84

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You can take charge of the Mailboxes screen in the iOS Mail app once you tap the Edit button

For example, you can add shortcuts that’ll let you see all the inbox messages you’ve received today, or all your sent or trashed messages. Even better, you can tap Add Mailbox to pin any mail folder or subfolder to the Mailboxes screen. Once you’ve added new shortcuts and folders to the Mailboxes view, you can rearrange them; just tap, hold and drag the three-line handles to the right of each item.

5. Customize iOS 10’s new mail filter The new mail filter in iOS 10 does a nice job of paring your inbox down to only unread messages, but if you like, you can refine the filter even further. Tap ‘Filtered by’ next to the filter button and you’ll see a range of options, including mail accounts you want the filter to include or exclude and whether filtered mail should reveal flagged on unread messages. ISSUE 114 • iPAD & iPHONE USER 85 iPAD & iPHONE USER 115.indd 85

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You can also set the filter button to show just messages addressed to you, messages with attachments, or messages from your ‘VIP’ contacts.

6. Use different mail signatures for your various accounts You don’t have to use the standard ‘Sent from my iPhone’ email signature for all your mail accounts. If you wish, you can customize your ‘sig files’ for each account, putting (for example) your home phone number in your personal Gmail account and your office number and job title in your work account. Tap Settings > Mail > Signature, then select the Per Account option. When you do, new signature fields will appear for each of your mail accounts. You can add formatting like bold, italics and underlines to your mail signatures. Select the text you want to format, then tap the ‘BIU’ button in the pop-up bubble.

You can add customized signatures to each of your accounts in the Mail app for iPhone and iPad

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How To: Undelete and redelete mail in iOS Glenn Fleishmann looks at Mail’s Undo Trash option

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n iOS hidden feature surprised iPad & iPhone User reader P.M. Wright. She had deleted an email in iOS and a pop-up appeared that asked if she wanted to ‘Undo Trash’. She hadn’t seen it before, and wondered what precise action it would accomplish – undo the deletion of all her deleted email? And where does deleted email wind up and for how long? The Undo Trash message is a ‘hidden’ feature: after taking an action in many Apple and third-party apps, you can shake your iPhone gently, which the built-in accelerometer detects. Software that supports undo can then display a message. It’s nifty, but if you don’t know about it, a surprise. ISSUE 114 • iPAD & iPHONE USER 87

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Tapping Undo in any app typically is a single operation. Only the immediately previous action gets reverted. In this case, the message you just trashed gets restored to the mailbox from whence it was plucked. But this brings up the deeper questions: where does deleted email go and when is it removed from one’s email account? With most modern email accounts, when you delete a message it’s moved from a mailbox, like your Inbox, to another mailbox labelled Deleted Messages, Deleted Items, or something similar. But it remains on the system that you interact with to retrieve mail, whether that’s Apple’s iCloud, Google’s Gmail, or another. iOS doesn’t store mail locally on a permanent basis the way that macOS does. iOS Mail always considers itself to be looking at a retrieved, temporarily cached copy of your central email storage. macOS can retrieve mail and store it in local folders and then either retain it on the server or delete it. You can also keep all email on the server and move specific messages (like archives) from the server to local folders in Mail to reduce online storage requirements. As a result of this conceptual difference, iOS always moves deleted mail into a Deleted Messages folder when you trash it, while macOS lets you choose to leave mail on the server in a mailbox (which can vary by name depending on your email service), or delete it from the server and move it to a Junk mailbox on your Mac. If you choose Junk, you can’t retrieve a deleted message from iOS or another Mac; you have to retrieve it 88 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 88

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from the Mac on which you deleted the message. (You can also opt to not have a trash mailbox at all, in which case messages are instantly and permanently deleted from macOS.) Both iOS and macOS’s Mail apps automatically delete email from active email accounts they routinely check for new messages after a preset period of time. The default for iOS is one week; the default for macOS is one month. To change the iOS setting, you have to dive deeply. Open Settings, and then tap Mail. Tap the Accounts link at the top, tap the account for which you want to change the setting, swipe down to the Advanced section at the bottom and tap Mail, swipe down to the bottom and tap Advanced, and then you can finally tap the Remove item below Deleted Messages. This lets you change the automatic deletion period.

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How To: Play games in Facebook Messenger Facebook Messenger now has a proper gaming feature called Instant Games. Chris Martin shows how to use it

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ollowing on from the success of its hidden games inside Facebook Messenger such as football keep ups and basketball, the firm has launched a fully-fledged gaming feature called Instant Games to its chat service. The firm describes it as a new ‘gaming tab’ inside the app that allows you to challenge your friends and family at a number of games. It’s simple enough to play if you follow the steps below, making sure you’ve updated to the latest version in your app store first.

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Play games on

• Open or start a conversation (groups included) • Tap on the game controller icon • Choose the game you want to play Games list With over 1.2bn games of the basketball game played, launching Instant Games is the next logical step. The feature is rolling out in 30 countries on Android 5 or later. Features include score leader boards in-context chat, and group thread conversations. If you’re looking for a Facebook Messenger games list, then check out the image below which shows the 17 launch titles from partners such as King, Konami and Bandai Namco. Highlights on the games list include the likes Space Invaders, Puzzle Bobble, Words with Friends: Frenzy and Pac-Man.

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Opinion: Why Apple is smart to pursue AR There are plenty of reasons why Apple should pursue augmented reality, writes Dan Moren

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ver the past few years, development of and interest in the virtual reality arena has truly begun heating up, but the same can’t yet be said for its close cousin, augmented reality. The most prominent product in the category to date was the much-maligned Google Glass, which never really cracked the consumer market. But that doesn’t mean that the interest isn’t still there. Microsoft has been investigating the mixed

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Microsoft HoloLens

reality concept with its HoloLens visor, a device that seems to actually make a compelling argument for the technology, and Snapchat has garnered some attention with its new Spectacles glasses, which feature built-in cameras and integrate with the popular messaging app. And now there are rumours that Apple is throwing its hat glasses into the ring. But is this merely the usual wild speculation or is there fire behind the smoke?

This is Tim Perhaps the most compelling argument that Apple is working seriously on an augmented reality device is none other than Tim Cook himself. The Apple CEO has mentioned several times in the last year or two that augmented reality is positioned to be a big thing, saying during the company’s quarterly financial results call in July that Apple is “high on AR for the long run, we think there’s great things for customers and a great commercial opportunity.” In October, Cook has said that AR will become a daily part of people’s lives and compared it to ISSUE 114 • iPAD & iPHONE USER 93 iPAD & iPHONE USER 115.indd 93

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the technological sea change brought about by the smartphone: “It will happen in a big way, and we will wonder when it does, how we ever lived without it. Like we wonder how we lived without our phone today.” Other hints include Apple reportedly hiring the chief engineer of a firm that’s actively building AR glasses, as well as the company’s acquisition of a number of smaller AR-related enterprises. And, if you needed any more concrete evidence that Apple’s bullish on AR, well, look no further than Tim Cook’s rimless frames. Stylish fashion choice or the perfect look for concealing prototype AR glasses? You decide.

The car hole Looking at Apple’s rumoured pipeline, it’s also not hard to see why the company would suddenly be more bullish on developing augmented reality gear. Signs had pointed to Apple’s heavy investment in the automobile space this year, up until a month or two ago when reports began to suggest that project was in the midst of a sharp change in direction that might refocus on building software for cars, including an autonomous driving system, rather than manufacturing an entire vehicle. Unlike the car space, which is full of longentrenched firms, heavy regulation, and a number of fields in which Apple would have to build expertise from scratch, AR is a logical offshoot of the work the company’s already doing. The upside might be lower, for sure – AR glasses are far less broadly applicable than cars – but Apple hasn’t shied away from smaller markets where it thinks it 94 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 94

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Image credit: BMW

The car is a natural place for AR

can make a difference, and it’s certainly less risky than building a car from the ground up. There’s little that’s new about AR devices: displays, sensors, batteries, wireless connections – these are all technologies that Apple has spent plenty of time developing and refining. Moreover, with the Apple Watch and forthcoming AirPods, Cupertino’s already made forays into the wearable space and shown a willingness to explore the possibilities and even to revisit and refine its ideas as the company learns more about how people use those devices.

The secret sauce Of course, the £64 million question when it comes to Apple’s augmented reality ambitions is ISSUE 114 • iPAD & iPHONE USER 95 iPAD & iPHONE USER 115.indd 95

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what exactly the company wants to do with the technology. It’s been suggested that AR features will find their way into iOS’s Camera app before any piece of hardware appears, but it’s unclear exactly what such a feature would entail. Plenty of companies have been building AR features into iOS apps for years now, the most recent prominent hit being Pokémon Go. Despite the success of that game, I’d argue it’s more fluke than compelling proof-of-concept for augmented reality on a smartphone. Most of the time, people don’t want to run around holding their phones in front of their faces. For example, I remember an early iOS app that offered a feature whereby you could pan your camera around and see local businesses like restaurants – it was interesting, to be sure, but it hardly made a compelling case over simply browsing a list on the phone’s screen. That doesn’t mean AR isn’t full of potential: being able to merge the physical and digital worlds would seem to be a logical jumping off point for the next generation of technology. But it may very well take Apple’s classic combination of hardware and software to show us all why exactly we should care. 96 iPAD & iPHONE USER • ISSUE 114 iPAD & iPHONE USER 115.indd 96

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MEET APPLE’S NEW MACBOOK LINE-UP THE WORLD’S BEST-SELLING APPLE MAGAZINE

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Ipad & Iphone User - issue 115 (2017)