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On the cover: Sunshine – Community Performance Ensemble is a favorite at Festival of Nations. Photo by Wayne Crosslin/International Institute Š International Institute of Metropolitan St. Louis, June 2012


2011 Year in Review

ur activities were many and varied in three pillars of service: Immersion, Investment and Inclusion. In all,

our 75 staff provided services to 7,084 clients. 1,041

volunteer service valued at $500,211.

Festival of Nations grew in size and impact. Nearly 140,000 visitors from more than 100 zip codes joined us for a fun-

filled learning experience in August. They tasted ethnic food,

browsed our world bazaar, and swayed to the sounds of ethnic dance and music from around the world. COBU, a nationally

renowned all-female taiko troupe from New York City, joined us to thrill our audiences with the rhythmic beat of giant drums and tap dance.

Photo by Wayne Crosslin/International Institute

volunteers assisted by providing nearly 27,000 hours of

We worked in other ways to help St. Louisans better understand and appreciate immigrants and

immigration. In all, we provided more than 100 presentations and trainings to 5,000 participants,

including Leadership STL, CORO, and the Bank of America Neighborhood Excellence Initiative Emerging

Leaders Program as well as to local hospitals, educational institutions, and government offices.

During the year, I was honored to receive numerous recognitions, which I accepted on behalf of all the staff and volunteers of the Institute. They included the STL Children’s Hospital Community

Advocate of the Year, the Distinguished Fair Housing Service Award of the City of St. Louis Civil Rights Enforcement Agency, the Hispanic Business Advocate of the Year Award of the STL Hispanic Chamber of Commerce, and the Athena Award of the Hellenic Spirit Foundation.

Throughout the year, staff and the Board of Directors focused much of its efforts on completing the

Institute’s 2012-2014 Strategic Plan. In addition to staff and Board members, we undertook external interviews with collaborators and other important stakeholders. The final plan includes key strategic

metrics and dashboards with leading indicators which were aligned with 2012 employee performance

goals. Thus, the Institute was well-positioned to implement and articulate its goals in the New Year. Anna E. Crosslin, President & CEO

International Institute 2011 Annual Report


Pillar I: Immersion

Nepali refugee works with colorful threads at local embroidery company.

Photo by Wayne Crosslin/International Institute

Education & Social Services for Newcomers

Refugee Resettlement

English Classes for Adults

Job Training & Placement Specialty Services • Social Work • Counseling • Elderly

• Human Trafficking

• Capacity-Building for Domestic Violence

Immigration Assistance

Our refugee resettlement program continued to help those forced to flee their home countries and now build new lives in St. Louis. In the first hectic months after arrival, we address basic needs for sponsored refugees, including food, housing, clothing, transportation, interpretation, medical access and general orientation.


As refugees begin to transition from dependence, they learn about and adjust to their new surroundings. We continued to offer a 3-week Enhanced Orientation Program, and their resiliency and ability to survive beyond horrific conditions experienced overseas enabled most of these new arrivals to adapt to their new environment in a surprisingly short time. A special thanks to the Institute for Family Medicine and Barnes-Jewish Hospital for providing immunizations to our new arrivals. Soon, these new arrivals join programs with thousands of other clients determined to learn English, support their families, and to eventually take their places as fully participating St. Louisans of immigrant heritage.

Both immigrants and refugees attend English classes day-after-day or, frequently, evening-after-evening after a long day at work! In our literacy-through advanced-level classes, students can get free customized training to develop English skills for the workplace and everyday life. Students in need of individualized literacy instruction were taught by volunteer tutors. Most new arrivals also attend job readiness classes while concurrently learning English. They must understand American workplace culture to get and keep a job. Some also enroll in job-specific training programs, including three state-certified programs. Certified Nursing Assistant (CNA), Alterations and Industrial Sewing, and Hotel Housekeeping training programs are currently offered.

Refugees and immigrants can begin studying for US Citizenship in one of our eight citizenship preparation classes, including ongoing literacy-level Citizenship preparation classes, 14-week Beginninglevel classes, 12-week Intermediate-level classes and Advanced-level classes in four- and six-week sessions. Computer training, Michigan testing services, and telephone conversation instruction are also provided.

continued on page 4

Right: Elderly Nepali refugee gathers with other Institute clients. Photo by Wayne Crosslin/International Institute

International Institute 2011 Annual Report

2011 Accomplishments Photo by Wayne Crosslin/International Institute

• 3,340 refugees and immigrants received case management, educational, and employment services.

• 372 refugees were sponsored from Bhutan, Iraq, Myanmar, Ethiopia, Eritrea, Somalia, Sudan and Cuba.

• 654 clients sponsored by other resettlement agencies in St. Louis and around the US registered with the Institute for services.

• 1,186 immigrant students received English instructional services, with an improvement rate of 81% after 60 instructional hours. 142 students received computer instruction. • 234 adults attended US Citizenship preparation classes. 73% of those who attended at least 20 hours demonstrated progress toward becoming naturalized. 67 students passed naturalization interviews.

• 835 clients received job services. 354 were placed in jobs at 122 companies with an average wage of $8.47. 84% of jobs included medical insurance. • 388 clients were seen for social work or therapy. 85% of therapy clients demonstrated improvement using Mind Over Mood inventories and behavioral changes for both depression and anxiety. 97% of clients receiving social work intervention accomplished some or all of their service plan goals.

2011 Lead Underwriting

Adult Education & Literacy Program, ESOL Classroom Instructors Job Training Facility

William T. Kemper Foundation-Commerce Bank, Trustee; Emergency Client Needs Women’s Textile Training Program, AmeriCorps supervision & 100 Neediest Cases Job Training Services Mental Health Services


Congolese student learns to read a thermometer in the Institute’s Certified Nursing Assistant (CNA) training program.

continued from page 3

In October, our Education Department staff began a new round of our St. Louis Citizenship Project, funded by US Citizenship and Immigration Services. Through this 2-year project, we have strengthened and expanded our citizenship preparation and case management services especially for those Lawful Permanent Residents with barriers such as low literacy, limited resources, age or health-related challenges. Our Immigration Specialist was awarded Partial Accreditation with the Board of Immigration Appeals. We continued with specialty services in social work, counseling, elderly, human trafficking, and domestic violence prevention capacity building. Our social work team provides a range of services, including those addressing parenting information, medical access, substance abuse, persistent mental illness, and family conflict. Counseling focuses on trauma from forced migration. Elderly services included quarterly events for refugees 60+ covering a range of topics, including Medicare, weatherization, disaster preparedness, and hearing and speech.

In human trafficking, we now oversee four Rescue and Restore Coalitions to raise awareness about the issue and help link possible victims to service providers. Our region includes all of Eastern MO and Southwest IL. Our National Immigrant Family Violence Institute project, which officially ended in September, offered training and technical assistance to 12,903 individuals to combat intimate partner violence in immigrant communities across the nation.

Our on-line client management system has now become the primary means of tracking client services and reporting client outcomes, thus enhancing our infrastructure to support quality services and management reporting.

International Institute 2011 Annual Report

Pillar 2: Investment Small Business Center

• Business Loans to $35,000 • Technical Assistance • Peer Lending Circle

II Community Development Corporation • Financial Literacy & Asset-Building • Matched Savings

• Credit Counseling

• Volunteer Income Tax Assistants (VITA) Tax Services

II Global Farm

II Home-Based Child Care Training Program After a few short years in St. Louis, many immigrants are ready to set their sights on the future. They realize that household financial stability can frequently depend on saving enough money to start a business, buy a home, or get a dependable car.

We use a combination of public and private funds to help immigrants achieve their financial dreams. The purpose of our economic development services is to improve the economic stability and future potential of immigrants, especially recently arrived refugees; generate positive economic impact to strengthen St. Louis (job creation and sales increases); and leverage public dollars by creating public-private partnerships. We offer matching savings accounts known as the IDA Program. With the matched savings, immigrants can buy or repair a home or a reliable car, enroll in post-secondary education, or start or expand a small business. Funding sources are made available through a collaborative partnership through the United Way of Greater St. Louis.

In 2011 a total of 35 accounts were opened for: Entrepreneurship Education Home Purchase Home Repair Vehicle

6% 6% 11% 20% 57%

Burmese refugee farmer sells his produce at Tower Grove Farmers Market.

Photo by Wayne Crosslin/International Institute

Economic Security for Immigrants and All St. Louisans

As a result of the collaboration with the United Way and two IDA funding cycles from the Office of Refugee Resettlement in the past decade, we have helped more than 175 refugee families buy homes at an average purchase price of $100,700. That’s more than $16 million in economic contributions that participating immigrants have made locally. They are helping to stabilize previously declining neighborhoods and otherwise strengthening our community. We also provide hands-on technical assistance and micro loans to immigrant entrepreneurs, using federal and local support. Immigrants need sound business plans and linguistically and culturally sensitive technical assistance to successfully start, strengthen, and expand businesses.

Micro loans, up to $15,000 per loan, have been provided through a grant from the Office of Refugee Resettlement (ORR), DHHS. ORR loans may be supplemented or new loans made to a maximum of $35,000 utilizing pooled loan funds in the II Community Development Corporation. In 2011, we made 29 loans for a total of $208,500 to refugees and immigrants to start or strengthen businesses. The II Global Farms Initiative debuted in October 2010 and had a successful first growing season in 2011. The three-year project, funded by the Office of Refugee Resettlement, provides job training for refugees with agricultural skills. Refugees learn about managing farmland and selling their products. Farmers sold their produce at the growing Tower Grove Farmers Market every Saturday throughout the season.

continued on page 6

International Institute 2011 Annual Report


Photo by Wayne Crosslin/International Institute

2011 Accomplishments

(On right) Osman, a Sudanese refugee, works with Phillip Ewing to learn how to raise bees and harvest honey in America.

continued from page 5

In the second year, the yield will more than double, now that the farm has been built. One 2011 program graduate has obtained a professional agricultural job as a beekeeper. It is expected that additional program graduates with pursue agricultural work in urban and rural agriculture settings. In October 2011, the Home-Based Child Care Training Program began to train refugee women to operate a home-based child care business according to professional standards and in accordance with regulations in the State of Missouri. The program provides training in child care practices, small business development, and state regulations. Participants can receive assistance in obtaining certification and licensing as well as the opportunity to receive a small grant to help with business start-up costs. Also in 2011, 786 state and federal income tax returns were prepared for 452 agency clients with federal refunds totaling $506,879 and state refunds of $117,712. We are grateful to Volunteer Income Tax Assistants (VITA) volunteers for their assistance with this service.

Sales Impact of IDA Asset-Building Program

• Amount spent on purchasing assets with IDA funds, $45,000

• Additional attributable sales in the community, $60,000

• Economic impact (total of assets purchased and additional sales),$105,000

• Total additional sales in the community during a decade of operation, more than $18 million Job Creation by Small Business Center

• Through various business start-ups and expansions, 23 jobs were created, resulting in 37 total jobs in the economy • The 37 jobs produced $1.5 million in wages

• Total revenue created from the 37 jobs, $4.4 million • Total economic impact, $5.9 million Jobs Retained through Small Business Center

• In 2011, 101 jobs were retained resulting in 136 total jobs in the economy • The 136 jobs produced $4.1 million in wages

• Total revenue created from the 136 jobs, $11.2 million Total economic impact in 2011, $15.6 million Total economic impact after 13 years of operation, more than $135 million Support of Local Institutions

Summer Intern Program


International Institute 2011 Annual Report

IICDC Statement of Financial Position

Year Ending December 31, 2011* ASSETS

Current assets

Cash and cash equivalents Current portion of notes receivable

Total current assets

Notes receivable Allowance for Bad Debt Total assets


$232,528 119,224


210,724 (0)


Liabilities and Net Assets Current liabilities

Accrued interest

Notes Payables to Banks

Total current liabilities

Equity equivalent investments





Net assets

Undesignated, available for operations


Total net assets


Total liabilities and net assets


* 2011 audited statement is a portion of the International Institute’s consolidated audit. Please direct any questions to the Institute’s accounting office (314) 773-9090 ext. 126.

2011 IICDC Banking Partners:

International Institute Community Development Corporation

In 2006, the International Institute incorporated a not-for-profit corporation named the International Institute Community Development Corporation (IICDC). The IICDC, a separate 501(C)(3) organization, was established to broaden micro-lending opportunities for St. Louis’ immigrant entrepreneurs. The IICDC utilizes additional tax opportunities to build the loan fund pool only available for banks through the community development corporation. In April 2008, an agreement was reached with four banking partners to contribute a total of $180,000 annually for five years to a pooled micro-lending fund. The banking partners were PNC Bank (formerly National City), Pulaski Bank, Southern Commercial Bank, and BMO Harris Bank (formerly Southwest Bank). The IICDC fund enables staff to serve immigrants as well as refugees and expands the maximum loan from $15,000 to $35,000. At the end of 2008, Southwest Bank/ M&I/BMO Harris Bank changed its status to that of a supporting organization rather than continuing as a partner bank.

The IICDC provides services through a Memo of Understanding with the Institute. The Institute’s Small Business Center staff serves as loan officers for the IICDC pooled loan fund and the Institute’s Senior VP for Finance and Business Development Services also serves as President of the IICDC. In the summer of 2009, the IICDC’s By-laws and MOU with the International Institute were revamped to clarify the IICDC’s position as a supporting organization of the International Institute parent. IICDC is certified as a CFDI/CDE by the US Department of Treasury.

In the 2011 calendar year, the IICDC made 29 micro loans for a total of $208,500.

IICDC Board of Directors

Ryan Clark, MBA, CPA, CVA – Chair Jane Allen Jones – Vice Chair Linda Eggleston – Secretary Katie E. White – Treasurer David L. Kirkland – Immediate Past Chair Frederick J. Berger, Esq. Ezezew Biru Derek C. Mays, Esq. Varsha deSilva Myers

Pari Sheth, Esq. Joseph S. Stock Narcisa Symank, Esq. Lynette Sledge Watson

International Institute 2011 Annual Report


• International Institute’s Festival of Nations attracted more than 140,000 visitors to Tower Grove Park, August 27 and 28. The festival audience was drawn from more than 100 zip codes.

Pillar 3: Inclusion

Appreciation and Acculturation for Immigrants and all St. Lousians

• Almost 40% of the festival visitors were first-timers. 75% were under 45 years old. 45% were of Hispanic, Asian, African or Middle Eastern heritage.

• A total of 113 presentations, speeches and tours were provided by Institute staff, reaching a total audience of more than 5,000 St. Louisans.

• 2,175 appointments in 45+ languages were filled by IISTL interpreters.

2011 Festival of Nations Lead Sponsors Presenting Sponsor

Ahmad Farid Barekzai, Institute Quality Assurance Specialist and former Afghan refugee, shares his story with members of the Leadership St. Louis Class of 2011/12.

Photo by Wayne Crosslin/International Institute

2011 Accomplishments

Festival of Nations

HIRE — Anti-Job Discrimination Program II Business Solutions Center

Area Sponsors

• Interpretation & Translation • Speakers & Consulting • Workforce Training

Resources & Links

• International Community Calendar

Other Supporters

Tower Grove Park

• Culture Links: STL Directory • National Network

As New Americans become integrated in the broader community, they want to preserve their arts and present them to all St. Louisans. Among the most popular venues is our annual Festival of Nations, the largest, most diverse multi-ethnic event in our region. This fun-filled annual late-summer celebration promotes the many cultural traditions of St. Louis, those of newcomers and long-timers alike. This year, Festival of Nations was held on August 27 and 28. More than 140,000 visitors crowded into Tower Grove Park. There they delighted in music and dance on four-stages, shopped at dozens of ethnic gift booths, and dined on ethnic cuisine from the four corners of the world. Hundreds of ethnic organizations and volunteers continue to make this

Left: Alma de Mexico en Saint Louis performs at 2011 Festival of Nations. Photo by Bijana Erdeg/International Institute

continued on page 10

International Institute 2011 Annual Report


Photo by Bijana Erdeg/International Institute

Supporters, Collaborators & Partners

Tibetan monk, a member of Drepung Gomang Monastery, battles the Snow Lion on stage at Festival of Nations.

continued from page 9

magnificent celebration possible. COBU, the all-female taiko troupe from New York City, introduced St. Louisans to a sensory delight of pounding drums blended with rhythmic tap dance. More than 50 ethnic food booths provided a veritable world feast. In the spring we reached out to area employees and the immigrant community to promote HIRE-St. Louis. Numerous community events were held, including a panel presentation hosted at FOCUS-St. Louis which featured Gov. Bob Holden and other noted local policy specialists. Anna Crosslin moderated the event. The project also produced a Human Resources Toolkit which provides local employers with information about resources and support to hire and retain immigrant workers. In the fall, a redesigned International Institute Business Solutions Center (IIBSC) website debuted. The IIBSC offers fee-based multilingual communication solutions to benefit businesses and their increasingly diverse workforce and customers. In all, more than 350 businesses used our fee-based interpreter and translator services.

We continued to work to directly inform St. Louisans about new Americans and to correct misinformation. During the year, we delivered more than 100 speeches and presentations in social service, religious, business, health, and other settings. Our student interns shared information and their thoughts on Facebook, Twitter and other social media sites. We also hosted the Leadership St. Louis and CORO Fellows, and CORO Women in Leadership classes again.


International Institute 2011 Annual Report

3D Police Partnership AAA Translation Services AARP Foundation African Mutual Assist. Assoc. of MO Ameren American Eagle Credit Union American Red Cross — Ready Rating © Armstrong Teasdale LLP Asian American Chamber of Commerce Asset Builders in Missouri Assistance League of STL Association for Enterprise Opportunity (AEO) AT&T Bank of America Barnes-Jewish Hospital Better Family Life Beyond Housing Bilingual International Assistant Services BMO Harris Bank Boeing Company Botanical Heights Neighborhood Association Bryan Cave LLP Casa de Salud Catholic Charities Midtown — City Greens Catholic Charities Refugee Services Center for Hearing and Speech Center for Survivors of Torture & War Trauma Chaminade High School Cherokee Street International Farmers Market Choices Credit Union Christian Friends of New Americans Citi City of St. Louis — Mayor’s & Other Offices City of St. Louis — Vanguard Cabinet Commerce Bank Consortium of Care Cor Jesu National Honor Society CORO Fellows Program CORO Women in Leadership Program Corporation for the National & Community Service Credit Builders Alliance Daughters of Charity Foundation of St. Louis Dutchtown South Community Corp. Earth Day St. Louis East West Gateway — STL Regional Plan for Sustainable Dev. Enterprise Holdings Enterprise Holdings Employees Enterprise Holdings Foundation Express Scripts Federal Reserve Bank of St. Louis FloraScape FOCUS STL Food Policy Council Friedman and Associates Frito-Lay Fruit Tree Planting Foundation Garden District Commission Gateway Earned Income Tax Credit (EITC) Community Coalition Gateway Greening Gateway to Peace Museum Gateway Vincentian Volunteers Gitana Productions Great Rivers Greenway Harrah’s Hotels & Casinos

On left: Charlie Dooley, STL County Executive cheers on the crowd as Josh Wiese, Assistant to Mayor Slay, counts the nuts for a “Guestimate” Game at the annual Thanksgiving Dinner celebration. SabaH Salvation Army Temple Corps Seltzer & Associates, LC SGSM Network Shakespeare Festival of St. Louis SLOEN Slow Food St. Louis SLPS — Adult Education & Literacy Program SLPS — K — 12 Bilingual / ESL Program SLPS — International Welcome School South Grand Community Improvement District Southern Commercial Bank State of MO - Dept of Higher Education State of MO - Family Support Division Stl250 STL AmeriCorps STL AmeriCorps Alums STL Area Agency on Aging STL Board of Aldermen STL Catholic Charities Community Services - Southside STL Children’s Hospital — Community Advisory Board STL Chinese American News STL City Health Department STL Community Colleges STL Community Credit Union STL County STL County Div. of Workforce Dev. STL County Economic Council STL Diversity Awareness Partnership/ KMOV-TV & Emmis STL Hate Crimes Task Force STL Language Immersion School STL Lead Prevention Coalition STL Mental Health Board STL Mental Health Board/CANA Network STL Metropolitan Police Department STL Modern Chinese School STL Philanthropic Organization, Inc. STL Rescue & Restore Coalition STL Regional Chamber & Growth Assoc. (RCGA) STL Regional Health Commission

Photo by Wayne Crosslin/International Institute

Hate Crimes Task Force of US Attorney’s Office Healthy Kids Express Hispanic Chamber of Commerce STL Hispanic Leaders Group STL Housing and Urban Development I Squared Community Development Consulting, Inc. Inspired Life & Work Institute for Family Medicine Institute for Social and Economic Development Interfaith Committee of Latin America International Institute of New England International Institute of New Jersey International Institute of the Bay Area Jewish Community Relations Council of STL Jobs with Justice Junior League of STL JVS — Kansas City Keene State College Laclede Gas Lead Safety St. Louis Leadership St. Louis — FOCUS Legal Services of E. MO Lincoln U.- Innovative Small Farmers Outreach Program Lincoln U.- Urban Impact Center Literacy Roundtable of Metro STL MasterCard Worldwide MDK Consulting Group Mercy Neighborhood Ministry MERS/Goodwill Metro Volunteer Management Association Minority Advocacy Council MO Arts Council MO Association of Social Welfare MO Botanical Garden MO Career Centers MO Citizens for the Arts MO Coalition Against Domestic and Sexual Violence MO Community Service Commission MO Foundation for Health MO Immigrant & Refugee Advocates Money Smart Week Monsanto National Association of Professional Organizers - STL Chapter National Council of Jewish Women Nationalities Service Center of Phil. NeighborWorks America Nerinx Hall High School Nestle Ralston — Pet Lovers Coalition New City Fellowship Niagara Foundation Nine Network/KETC Non-Profit MO Oak Knoll Nursing Home Oasis International Ogletree Deakins Nash Smoak & Stewart PC Old Newsboys Day Organization of Chinese Americans Places for People/Community Alternatives PNC Bank PNC Foundation Pott Family Foundation Principia College Professional Latino Action Network Pulaski Bank Refugee & Immigrant Consortium of STL Regional Arts Commission of STL

STL Stuttgart Sister City Committee STL University STL University — Medical School, Residency Program STL University — School of Dietetics & Nutrition STL University High School Sua Sponte Pro Bono Legal Clinic Tower Grove Farmers Market Tower Grove Park Tzu Chi Buddhists United Way of Greater STL Univ. of FL — Department of Epidemiology UMSL — Extension East Central Region UMSL — International Affairs Advisory Council Urban League STL US Attorney’s Office — Eastern MO US Bank US Bankruptcy Court - Eastern MO US Citizenship & Immigration Services USCIS - St. Louis Field Office US Coast Guard Academy US Department of Housing and Urban Development US Department of Treasury — CDFI Program Visitation Academy Washington U — Anthropology Department Washington U — The Brown School of Social Work Washington U - Gephardt Institute for Public Service Washington U - Medical School — Department of Epidemiology Washington U - Medical School - ICTS Washington U - Olin School of Business Washington U — School of Occupational Therapy Washington U — School of Public Health Webster U Webster U — School of Education Wells Fargo Advisors Wells Fargo Foundation Whitfield High School World Affairs Council STL World Trade Center STL Youth in Need YWCA STL

International Institute 2011 Annual Report


2011 Honor Roll Donors

Photo by Wayne Crosslin/International Institute

*2011 Young Friends Member

COBU, all female taiko troupe from New York City, thrills Festival of Nations audiences with their booming drums and rhythmic tap dance.


Citi Community Development Enterprise Holdings & Foundation Kemper Foundation MasterCard Worldwide Pettus Foundation Trust PNC Bank Webster University Wells Fargo Advisors Ely & Mary Goldstein Philanthropic Fund


Ameren UE Bank of America Charitable Foundation Mary Bard The Boeing Company Daughters of Charity of St. Vincent DePaul Gayle & Randal Narike PNC Foundation Janice & Edgar Smart St. Louis Language Immersion Schools, Inc.


St. Louis Philanthropic Organization Sandy & George Tsai


Anonymous Laurie & Ted Hellmuth Jane M. & Bruce P. Robert Foundation Eliot Cori Tao & Richard K. Tao US Bank


Armstrong Teasdale Anna & Wallace Beck BMO Harris Bank N.A. Jan Cerny Khalilah & Sam Charrington* Sandy & Ashok Chawla Tina L. Deeljore Edward Jones Sara & Fred Epstein Family Foundation Maxine K. Clark & Robert N. Fox Mary & Bob Heger

Incarnate Word Foundation Denise & Phillip Klevorn Grace Yin Lo & Frank Lo Anne & John F. McDonnell Mound Tool Company Kiku Obata Ogletree Deakins Nash Smoak & Steward, PC Pott Foundation Karen & Richard Sems Beth Fisher & Amit Shah Stacey & Scott Sifton* The Center for Leadership Innovation, Inc. Helen & Jonathan Turner Washington University


100 Neediest Cases Program AT&T Linda & Fred Berger Dean Berry* Annie Cai David B. Cherrick Citizens to Elect Mike Daus Tim Delpha R.E. Essen Gap Foundation Money for Time Program Katherine E. Cochrane & Joel Glassman Cathleen & Robert Haar Jane Allen & J. Kenneth Jones Junior League of St. Louis Carol & Ward Klein Amal & Shariq Mansuri Campbell Mikush Ann & Sam Rynearson Robin & Ed Seuc Sev-Rend Suburban Journals Old Newsboys Day Patricia & Robert Teak Kris & Mike Zambrana Risa Zwerling


Kelly Ainsworth Galen D. Bingham Richard & Marilyn Brickson Ariel Burgess & Jim Seratti Debby Carpenter Leslie & Ta-Pei Cheng Julie & Charles Cobaugh Covidien Nancy W. & Henry P. Day

International Institute 2011 Annual Report

Bree DeGraw* Jean & Joseph Dugan Enyeco Corporation Deborah & Paul Fleischut Clarissa P. Gaff Sue & Terry Gold James C. Guyol Paul Harrington Nancy & Ted Jackson Fluffy & Bob Juergens Sarah & David Kim* Amparo Kollman-Moore & Ron Moore Janet & Bob Kraemer Michael J. Sommers & Associates Missouri Foundation for Health Lisa & Tony Moise Linda & James Morice Emina Mulaosmanovic Michael Naccarato Andrew Noe Luz M. Robles-Razzaq & Asim Razzaq St. Louis Mennonite Fellowship Bill Stowers Adnan Suddiqui Mary & Austin Tao Eugene Toombs Janet E. & Joseph R. Williamson Yasuo Ishida, MD & Associates


Ginny & Bob Abrams Deborah & Malik Ahmed Nancy & Randy Alt Loretta April Averture Robert N. Barnes Jr. Vanessa Baughman Robert Becker* Sonya Berkbigler Eleanor Berra Danielle Bond* Shawna & Nate Brinson Steve Cameron Mary Jo Sokol Cancila & Jack Cancila Patricia Clements Elizabeth & Bruce Cohen, MD Delcia & Bill Corlew Sarah Barnard & Patrick Cuba

William H. Danforth, MD Kathleen & Joel Delpha* Pamela A. DeVoe PhD & Ronald E. Mertz PhD Oanh Tin Tang & Ngoc Doan Kathy Evans Ladan Foroughi Sophie Fortin Friends of Taiwan of Greater St. Louis Levi Funches Martha & Robert Gaddy Molly Gair Wubing Zong & Tony Gao Joanne Gladney-Naumer & Ron Naumer Harriet Goodman Patricia & James Gormley Susan Meryl Greenberg HBD Construction Anne & Robert Hetlage Alan W. Hopefl Mimi Huang Robin Huffman Karen Isbell Emma Kafalenos Nancy Kalishman Kelly Kamper-Butler Shelli Kastin Marcia & Robert Kern Ligaya & David Kirkland Norma V. Klein Katherine Kornfield Janet Kourik Ladue Chapel Women's Association Rosemary Lang Jacki Langum Katherine J. Lawless Katherine & Gregg Lemley Shannon & Tobin Lichti* Lucy Lopata Keia & Derek Mays Brigid & Matthew McCauley MidTown Printing Cynthia Mitchell Susan & George Newman Margaret & Thomas Niehoff Dan O'Connor Libby & Brendon Papineau* Garie & Kenneth Perry Xiolang Qiu Rachel Quinley* Beth A. Radtke Charles M. Rice II Marian Jones Rice Rebecca Rice Jorge Riopedre Jane & Bruce Robert

Up to $100

Aaron Law Firm Marilyn Abbott Amer Al-Yasiry Arlington United Methodist Church Tolu Badejo Donna & David Baringer Anita & Tim Barker Jaci Barrett Brandi Behne* Sarah Bekemeyer* Lorraine T. Bemis Linda & Fred Berger Herbert Bilgram Anthony Blum Vicki L. & Michael J. Bolger Patricia & William Brinson Robin & David Brody Kirt Bromley Jilian Bunderson Helen S. Cadoret Suzanne Castleman Noelle C. Collins Mary E. Cooper & Paul F. Kane Paul Costigan Anna & Wayne Crosslin Betsy Dankenbring* Heather Davis Susan & Jaymes Dearing Bonita & Douglas Dillard Diversity Awareness Partnership Carol & Irl Don Daniel J. Duehren* Sarah & Robert Dunn Jr. Myles Essick*

Judith & Wayne Failoni Lara Fallon Katherine M. Filaseta Deborah Fox Nicholas Garzia* Heidi L. George Charleen Glass Ronald J. Glossop Andrea & Brett Goldstein David Gonzalez Joseph Grailer* Julie L. Graul William Grivna Jennifer Grosman Eugene E. Guttin Marya Hashemi Health Literacy Missouri Eliza Heligman & Rick Recht Kate Howell* Carol Iglauer Ryan F. Jennings Elise A. Joerger Lucille Long Joiner Barbara & Boyd Jones Frances H. Jones Christina Juelfs* Elena Garcia Kenyon Riley Kilgore JoAnn Killeen Rhonda Koch Karen & Alan Kretchmar Deborah & Eric Kurfman Alice Lang Dorothy LeLaurin Suzanne LeLaurin Janice & Paul Lowewenstein Yvonne M. Logan Annabelle & Scott Marshall Joy E. Martin Joan Mass Sultan Meghji Lois & Scott Morris Amy Morros* Hafiz A. Nasiruddin Brandon Neufschafer Mary A. & John S. Olsson William R. Piper Susan Powers Mary Lou Pudlowski Alex Ramos Daniel Richter* Flordeliz & Milton Ross Aster Rubinstein Dolores A. Santha Seltzer & Associates Erin & Kevin Seltzer* Whitney Sewell Alan Shearon Phyllis B. Siegel

Somali refugee selects winter coats for her family from community donations.

Photo by Wayne Crosslin/International Institute

Michael Rosen JoAnn & Theodore Sanditz Daniel Schesch Leanne & Harvey Schneider Kevin Schultz Rosa & Luis Schwarz Cynthia & Garry Seltzer Shaw Neighborhood Improvement Association Mia & Matt Signorino Barbara & Nathan Simon Barbara Snell St. Louis Osuwa Taiko Narcisa P. Symank Helen Lee & Peter Tao Vinko's Gutter LLC Welcoming America, Inc. Kathy & Joseph Weyhrich Emily Williston Eileen & Dan Wolfington

Community Support

In-kind donations of furniture, personal care items, and household sundries provide a warm welcome to new Americans when they first arrive in St. Louis. Community organizations, religious groups, and schools lead collections throughout the year to benefit refugee arrivals at the International Institute. In 2011, several schools and universities, including Parkway West High School, Saul Mirowitz Day School, and Principia College, participated in our Warm Welcome program.

The entire St. Louis community can have an important impact on the lives of new Americans with in-kind donations. Each refugee family arriving in 2011 received more than $300 of in-kind support from our community, totaling a $40,000+ value in overall in-kind support.

Check out our website at for a list of our most current needs. Please call ahead to arrange a drop off. Do not offer other items, since we do not have storage facilities. Thanks for your support! Amanda Stogsdill Brittney Stone* STS Foundation Kathryn Sullivan Jaime Torres Jan Trachta Marie Traczyk Adele & Dennis Tuchler Bruce & Frederick Tuttle Lori & Eric Unrau Valerie Verhas-Toskin & Paul Toskin Janie & Herb Walker

Sonia Walker Gina Williams Jason M. Williams Elena T. Wise Maria Witt Karen Shye Woods Anna & Ferenc Zahoran

IICDC Donors

Linda & Fred Berger Ryan J. Clark, CPA Consulting PC

International Institute 2011 Annual Report

Linda Eggleston

Jane Allen & J. Kenneth Jones

Keia & Derek Mays John O'Connell Pulaski Bank Pari Sheth

Southern Commercial Bank Joseph Stock

Narcisa Przuli Symank Katie Easton White


2011 Board of Directors

J. Eduardo Seuc International Sales Manager Convenience Products Photo by Wayne Crosslin/International Institute

As of December 31

Anna Crosslin and Edgar Smart.


Mary Heger VP Information Technology & Ameren Service Center Ameren

Chair Edgar Smart Vice Chair Richard Tao

Ryan Jennings Olin Fellow. Business School Washington University

Secretary Amit Shah

Jane Allen Jones Owner and Principal Sustainability Management Consulting LLC

Treasurer Phillip Klevorn

Immediate Past Chair Ashok Chawla

Phillip Klevorn Private Client Advisor US Trust, Bank of America Private Wealth Management

President & CEO Anna E. Crosslin

Gregg M. Lemley Managing Shareholder Ogletree Deakins Nash Smoak & Steward, PC

Board Members Frederick Berger President Riezman Berger, PC

Galen Bingham Sales Capability Director Coca Cola Refreshments, Inc.

Janice Cerny Vice President Maritz People and Performance Samuel Charrington Principal Charrington & Associates Ashok Chawla Community Volunteer


Amal Mansuri Functional Lead BJC HealthCare

Randal T. Narike Sr. VP, Canadian Operations Enterprise Holdings Inc. Jane Robert Community Volunteer Richard Sems President & CEO, Missouri Banking PNC Bank

Amit Shah Partner Armstrong Teasdale LLP

Stacey George Sifton Sr. Counsel, Wells Fargo Law Dept. Wells Fargo Advisors Edgar Smart Senior Business Leader MasterCard Worldwide Richard Tao President & Founder Ti2, LLC Hunter Torres Managing Partner Enyeco Corporation Sandy Tsai CEO Deli Foods Mfg.

Michael Zambrana President Pangea, Inc.

Advisory Council Robin Carnahan MO Secretary of State

David Kirkland President Allegro Senior Living LLC

Linda Morice, Ph.D. Chair, Associate Prof. Dept. of Educational Leadership SIU-Edwardsville George Newman Attorney Stinson Morrison Hecker LLP Kiku Obata President Kiku Obata & Company

Ellen Sherberg Publisher St. Louis Business Journal William Willert President Willert Home Products

2011 Staff

As of December 31


Anna Crosslin — President & CEO Kathleen Delpha— Sr. VP Finance & Economic Development Suzanne LeLaurin — Sr. VP Individuals & Families

Cesar Figari — VP & Director of Operations Marisa Echevarria — Accounting Mgr.

Christina Juelfs — Administrative Services Mgr. Kate Howell— Development & Communications Mgr. Sarah Bekemeyer Emsada Bilkan Mary Harris Mohamed Mohamed Rosa Puerto Jorge Rincon George Williams

Economic Development Julie Mauchenheimer — Small Business Prog. Mgr.

Whitney Sewell — Farm Leader Nha Nguyen Nsengiyumva Bertrand


Anita Barker — VP & Director

Sarah Barnard — Asst. Director Ana Betancourt Nate Brinson Fanya Epshteyn Angela Folkes Anna Gagarina Hyrije Hoxha Mirsada Karadzic Eric Kramer Marlene Kruse Sevil Kyazimova Daniel McGowan Leslie Myers Kelly O’Donnell Mary Owens Amy Pushkas Richard Rash Andrew Uecker Ada Williams

Client Services

P. Ariel Burgess — VP & Director Lara Fallon — Social Work Mgr. Booker Gilliam — Housing Mgr.

International Institute 2011 Annual Report

Kathy Tucker — Area Team Leader Kathy Wiegard— Adm. Sup.

Zaenab Abdali Ahmad Barekzai Dawn Berkbigler Zlata Bilkan April Buck Hazira Caus Marilou Connoyer Semere Desu Anna Gagarina Charleen Glass Abdulahi Haji Anna Hall Blake Hamilton Saad Hussein Bluena Khatri Varasteh Khazaeli Rosie Lang Ranga Nepal Kam Sing Lany Van L. Maas

II Language Services

Andrea Wren — Supervisor

Sarah Barekzai

PDQA Dept.

Paul Costigan — VP & Director

Kelly Moore Jane Knirr Rene Kreisel Brian Hall Karen Heitzman Kate Klimut Patricia Mulvaney


Aruna Anne Melinda Bleuel Bridget Cromien Kate Durkin Hannah Fisher Bathsheba Fournier Samuel Ha Leanne Hourihan Rachel Richardson Annie Rosenkranz


Elena Jones Aaron Nawal Abuhamdeh Edina Ahmetovic Kathleen Alexander Ranim Al Wadi

Judith Anderson Arica Baer Sean Bailey Jamie M. Barbaglia Dianna Barron Andrew Beckerle Brandi Behne Kate Bell Dean Berry Sonia Betz Michael Blair James Bolin Robert Brandon Laura Bresnahan Shawna Brinson Ashley Brown Ella Brown Erika Brown Michelle Buckner Catherine Burns Lucia Ceron Chris Chapman Madeline Charles Andrew Chhum Grace Chung Missy Cissell-Hall Zach Clark Patricia Clements Julie Cobaugh Kate Coen Shirley Colbert Carolyn Compton Callahan Connors Lynn Cooling Christina Correa Sophie Critchfield-Jain Whitney L. Curry Betsy Dankenbring Ginny Daugherty Linda Davis Stella Dee Bree DeGraw Rob Dehn Kathy Deichmann Naoko Deno Danielle Dickstein Ashley Dodge Charles Donnelly Jennifer Dotson Angela Doumanian Mary Drummond Jasna Dubo Leslie Dunlap Kate Eckert Elizabeth Ella Olivia Engel Heather Evans Kim Ewing Nick Fandos Ann Ferguson Matthew Fiess Regis Figur Tim Finnegan Lenora Fisher Christina Claire Flesch Ghazaleh Fouladi Linda Fried Bonnie Frieden Misa Fujigasaki

Sarah Barnard, Education Department Assistant Director, helps a Burundian refugee identify words in a picture dictionary. Rozz Fusilier Franco Gassiraro Randolph Geary Nicole Geremia Beth Gier David Gioia Jeanette Glaenzer Stephen Gomes Erika Gonzalez Katy Graessle Cathleen Haar William Halfpap Marte Harrell Joe Harter Lauren Harvery Nimo Hashi Chris Hauf Gregory Heimann Bridey Heing Laurie Hellmuth Ted Hellmuth John David Holley Glenn House John P. House Tzuhsin Huang Jen Hunter Michael Hur Daniel Hutti Amdaway Ibrahim Alex Im Alaa Itani Brittany Jackson Christine Jokisch McKenzie Jones Janet Jump Karie Kabance Molly Kammien Hannah Kay Noelani Kelly Hannah Kerne Jieun Kim Laura Kinder Lindsey King Andrew Kong

Janet Kostal Staci Kramer April Kwok Benjamin Lachmann Joss Lake Luke Lamere Katherine J. Lawless Chul Hyun Lee Gary Lee Jessica Lee Nicholas Lemen Shelley Lewellen Jingyuan Li Shannon Lichti Gwen Liebman Tracy Luley Katie Luzecky Jack Lynn Kent Lytle Eliana Machefsky Kim Malone Laura Markley Rebecca Martinez Isaiah Maupin Amy Maurer Marilyn McCarthy Nallely Mejia Sean Milford Elise Miller Corinne Mitchell Leah Morrison Caitlin Morse Tammy Mueller Olive Mukabalusa Sarah Munper Jessica Myers Laura Naccarato Shelley Nibbs Cash Nigro Angelica Nuno Dan O'Connor Sister Bertha O'Neill Michelle O'Hurley Elani Owen

Miles Painter Addy Parsons Meghan Patino Sassy Payakanate Marisa Penn Garie Perry Mary Peterson Jalie A. Plesko Kim Leang Pond Katie Poplowski Mary Pryse Michelle Radorne John Rains Emily C. Randall Fran Raniere Michael Rapoport Emily Reardon Carina Reichart Carole Riggin Erin Riley Danielle Rivard Trae Robison Mikey Romano Kristen Rosen Starla Salazar Maria Sanchez Claire Schaeperkoetter Jonathan Schien Rebecca Schloemann Michelle Schmitt Andi Schuerman Linda Schulte Kevin Schultz Liz Schurk Apoorva Sharma Kelsey Shearon Harrison Siegel Giselle Sierra Barbara Simon Sonia A. Singh Sarah Skidd-Hanlin Hiliary Smith Julia Smith Margarita Solis

International Institute 2011 Annual Report

Photo by Wayne Crosslin/International Institute

Spogmai Hashmi — MG Coord.

Andy Spataro Jessica Ann Spitzer Leah Squires Ivan Staev Stevie Statz Sam Steinberger Benjamin Stephan Dalton Stewart Brittney Stone Connie Su Mana Suzuki Alissa Swenson Carolyn Swope Mari Taniuchi Elizabeth Tauben Eleanor Taylor Daniele Todorov Julia Tousignant Helen G. Turner Suzi Twitty Jayne Uchiyama Sam Visser Johanna Vitale Dave Voracek Elizabeth Wagner Christy Ward Mary Weishaar Albert F. Wells Jr. Logan Wende Tyler Wertsch Kathy Weyhrich Judy Willett Kathleen Williamson Madyson Winn Alexis Wolf Heidi Worabo Min Xiao Kamariya Yassin Gregory Yong Kyle York Cindy Yu Laura Zaim Nicholas R. Zevely Erin Zoellick


Formed in 2009, the Junior Board of the International Institute aims to further the mission and vision of the International Institute. The Junior Board works to raise awareness of the important role immigrants play in our region.

Volunteers Make it Happen!

The Junior Board has three activity committees that promote the Institute’s three pillars of service: Immersion, Investment, and Inclusion. Each member serves on one committee which hosts an annual event to educate the public and raise funds for the International Institute. The Junior Board’s flagship event is the annual Trivia Night. In 2011, the event provided more than $3,000 for the programs of the International Institute. The Junior Board also provides essential volunteer support for Institute-sponsored events, including Festival of Nations and the Children’s Holiday Party.

Junior Board of Directors Danielle Bond Bree DeGraw David Gonzalez Blake Hamilton Robin Huffman Tim Niehoff

Libby Papineau Dan Richter Mary Jo Sokol Sarah Bekemeyer (Staff Liaison) Kate Howell (Staff Liaison)

Young Friends Going Strong

The Junior Board serves as leadership for the Young Friends of the International Institute. Young Friends membership grew in 2011 with the addition of a formal paid membership with fun benefits — from free mulligans at Trivia Night, to free swag at Festival of Nations.

The Membership, at a 2011 introductory rate of $30/year, supports the International Institute’s programs. Visit our web site at to learn more and to join!


Enterprise Holdings volunteers serve refugee newcomers their first Thanksgiving Dinner. Enterprise and Pulaski Bank underwrote the annual feast.

Photo by Wayne Crosslin/International Institute

Junior Board Impact Grows

In the past year 1,041 volunteers gave almost 27,000 hours of service to the Institute. Our volunteers were students, parents, retirees, and full-time employees. All were highly dedicated to making a difference for immigrants and the St. Louis community.

They tutored hundreds of citizenship students, toiled in our urban farm with refugee gardeners, helped 140,000 visitors celebrate diversity at Festival of Nations, and served a traditional Thanksgiving meal to more than 300 immigrants and refugees. Some of our most dedicated volunteers were part of the nation-wide AmeriCorps program. These individuals invest a year of their lives in full-time service! In 2011, eight AmeriCorps volunteers and three VISTAs began their service in our Administration, Economic Development, Education, and Client Services departments. During the year, these AmeriCorps volunteers help with nearly every aspect of our services. Activities range from setting up client medical appointments, providing life skills training, meeting new arrivals at the airport, recruiting and training new volunteers, to organizing our Children’s Holiday Party, and much more! We offer a million thanks, in every language, to all our volunteers!

International Institute 2011 Annual Report

Financial Statement *

Photo by Wayne Crosslin/International Institute

For Year Ending 12/31/11

Total All Funds Revenues

Contributions .....................................$189,364

Foundations ........................................$99,950 Donated Services ................................$345,721 Contracts and Grants .........................$3,754,216

United Way .......................................$249,504 Fees, Sales to the Public, and Other Revenue ..............................$673,839

Total Revenues ........................$5,312,594

Total All Funds Expenses

Programs........................................$4,562,831 Management & General ........................$537,110 Fundraising .........................................$98,384

Total Expenses ........................$5,198,325

Current Fund

Revenues in Excess of Expenses ..............$114,269 Unrestricted Net Assets on 12/31/10......$4,200,661 Unrestricted Net Assets on 12/31/11......$4,314,930 *Audited statement

Address questions to: Anna Crosslin, President (314) 773-9090, ext 119

Find us online! @iistl @iistlfestival

The Abduljabbars, an Iraqi refugee family which arrived in St. Louis in fall 2010, shared their story with guests at the Institute’s Sommerfest at Grant’s Farm in June. As a result, guests donated almost $11,000 to the Tao Fund.

Starting Over —Tao Family Fund Helps

In the first few months after their arrival in the US, refugees have a whole host of resettlement needs. Frequently, basic housing, food and transportation costs can exceed the small resettlement grant they receive from the federal government. So, we must reach out to the community for financial support, especially for small families and singles. And additional charitable dollars are vital for emergency housing and medical expenses.

Please make a donation today, using the enclosed envelope or donate on-line at: Payments below cover initial three-month resettlement period unless otherwise noted.

Spending Money

Security Deposit

Single Person

2 People

3 People

4 People

5 People
















Food @ $5 day/each

















Rent (3 months)

Utilities (3 months) Bus Pass (1 month)

Resettlement Allowance Funding Gap

$390 $68


$390 $136


$390 $136


International Institute 2011 Annual Report

$390 $136


$390 $136



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International Institute of St. Louis 2011 Annual Report  

2011 Annual Report of the International Institute

International Institute of St. Louis 2011 Annual Report  

2011 Annual Report of the International Institute