A publication for Staff and Physicians of IH
Engaging staff with SCARF Cardiac surgery launches at IH Working together for quality care
Did you or someone you know quit smoking this year? Take a photo, tell us your story, and win a prize! The IH Tobacco Reduction Team is launching the Give us your Best Shot photo contest on Jan. 21, during National Non-Smoking Week. The contest honours IH staff, family, and friends who have said good-bye to tobacco. Deadline for submissions is Feb. 15 and winners will be announced Mar. 15. To enter, email your photo with accompanying story to email@example.com by Feb. 15. Three winners will be drawn from the top photos/stories. Please limit your story to 350 words or less. Extra points for creativity and flare! Please Note: All photos submitted must be accompanied by an Interior Health Photo Release Form signed by ALL people appearing in the photo (no patients please).
Happy New Year! Dr. Halpenny talks about our organization as he sees it from his day-to-day.
Making engagement part of our everyday, we pose a new question...
Dr. Jeremy Etherington talks about how the using the acronym SCARF can engage a workforce.
IH successfully launched the first cardiovascular surgery last month, and itâ€™s only the beginning.
! Thanks to the CONNEX initiative, Meditech 6.1 launched across IH.
Using TeleHealth and TeleUltrasound helps the Donnelly family grow.
Jason Giesbrecht talks about the allied health restructure and how it will support allied health clinicians throughout Interior Health.
The Long Term Service Awards and celebrations recognize those who achieve 25, 30, 35, 40, and even 45 years of service with Interior Health.
The @InteriorHealth newsletter is a monthly publication created by the Communications Department of Interior Health. Past issues of @InteriorHealth can be found on the Interior Health website under About Us/Media Centre/Publications & Newsletters. If you have story ideas for future issues, please e-mail: IHAcommunications@interiorhealth.ca - deadline for submissions to the February 2013 issue of the @InteriorHealth newsletter is January 21. Editors: Amanda Fisher & Breanna Pickett IH Communication Contributors: Lisa Braman, Lesley Coates, Susan Duncan, Karl Hardt, Megan Kavanagh, Erin Toews, Kara Visinski. 3 â—?
Message Happy 2013 to all! I hope you had a very happy (and healthy) holiday season. January marks three years for me as your CEO and I can honestly say I don’t know where the time has gone. Health care is an interesting and extremely complex business. This role gives me the opportunity to participate in many different aspects of it, some more challenging than others, but always rewarding.
It’s wonderful to see that plan coming to fruition … congratulations to all involved in getting us to this point and moving us closer to the opening of the Interior Heart & Surgical Centre in 2015!
In early December, we also put our essential services plans in place in many IH sites in response to job action by some of our union members. These are always difficult situations President & CEO, Dr. Robert Halpenny and and also very sensitive. We respect that our VP Residential Services & CFO, Donna Lommer contract staff have the right to take this kind of share a smile after the Dec. 19 Leadership Link. action and that is why we work closely with our union partners to have essential services plans As you can see, our Communications team has ready to go in the event of a service launched a great new look and feel for @IH to withdrawal. To date, contract negotiations have coincide with the New Year. To go along with been successful and agreements reached with that, they’ve asked me to take a new approach several of the health-care unions. We hope with my monthly CEO message; a more inthere will be some resolution for the remaining depth look at what my job entails, how I tackle contracts early in 2013. the challenging issues, as well as celebrate the successes. So, here it goes … be sure to let us I was invited to join our IMIT staff to celebrate know what you think and if there are other the wrap up of CONNEX on Dec. 10. It things you would like to hear about. was amazing to see the number of people dedicated to this initiative over the last four I thought I’d use highlights from my calendar years. This was the largest Meditech upgrade each month to shape this message. That ever completed in North America. At the event, At Interior Health, we want to set means I’m looking back at December and the Meditech representatives from Boston new standards of excellence in the seeing that we had a lot happening right within spoke about how great our people were to delivery of health services in B.C. and IH, and also across the province. work with, especially during the more difficult to also promote healthy lifestyles and times. It made me proud … of everyone provide needed health services in a The new Influenza Control Policy took effect on involved, from IMIT to super users to clinicians timely, caring, and efficient manner. Dec. 1, in all health authorities, and there have now using the new system. been challenges with implementation. In reflection, we could have done a better job of Just before starting my own holidays, I held my To achieve this, we are guided by the rolling this out from a provincial perspective by final Leadership Link conference call of 2012. following strategic goals: engaging our staff and our physicians further This is a call I have every few months with upstream. There’s no doubt that the policy is leaders across IH. It gives me an opportunity to Goal 1 Improve Health and the right thing to do because the requirements share details about our strategic direction, key Wellness help us to better protect the people in our care, initiatives, and any important updates. It also Goal 2 Deliver High Quality Care ourselves, and our families. However, we need includes some time for a Q&A where the to put more focus on education and awareness managers have a chance to ask the difficult Goal 3 Ensure Sustainable and that is what we will be doing in the year questions, let me know the issues they face, or Healthcare by Improving ahead. what they are hearing from their own staff. Innovation, Productivity, Afterwards, they are given reference and Efficiency On Dec.3, the first-ever open heart surgery to information and key messages so they can Goal 4 Cultivate an Engaged be performed outside of the Lower Mainland share relevant pieces with their own teams. Workforce and Healthy and Victoria was successfully completed at Kelowna General Hospital. I wasn’t there for To close, I want to remind you about a simple Workplace the operation although I would have loved to but powerful engagement campaign that kicked be. I’ve always had a keen interest in cardiac off on Dec. 21. It’s called ―We Smile at IH‖ and The articles featured in the @IH care, especially since working as the Provincial it’s all about sharing your smiles … to brighten newsletter are great examples of how Executive Director for Cardiac Services at the the day for you and everyone around you. we’re achieving our goals … and Provincial Health Services Authority before Making eye contact and smiling at those we realizing our vision and mission. coming to IH. It was in that role that we come in contact with on a daily basis can make Read on! approved the proposal to begin interventional a world of difference especially in our line of cardiology and cardiac surgery in the Interior. work. I hope you’ll participate!
O PINION counts @ih What have you done to show someone at work that you care about them? In keeping with our commitment to make engagement part of our every day, each month we are posing a new topic for discussion that’s linked to the 12 Gallup engagement questions. Your Opinions Count @ IH is a way to keep engagement top of mind, and to let us know what it means to you. Here are a few excerpts from what we heard about the November/December topic: “My colleagues and I always try for a giggle at work, try to see the lighter side of some depressing days! Try for more fun.” “I hugged a colleague who was crying.” “I smile. Smiles really are contagious.‖ “Bought them a coffee. Listened. Told them.” “… I would like to ask the higher ups what they have done to let their employee’s know they are doing a good job …” “… I send out an inspirational e-mail, to my co-workers, as well as others I have worked with around IHA … when one that I send happens to hit a special cord with someone, knowing it brightens someone’s day makes it all worthwhile.” Visit the Engagement web page on the InsideNet to view all the questions and answers posted since Your Opinions Count @IH started in January 2012. The new discussion topic is…
What’s your plan for a positive workplace in 2013? Please send your feedback to YourOpinionsCount@interiorhealth.ca and we’ll share excerpts in the next @IH, along with a new topic for discussion.
WORDS CAN ENGAGE STAFF
When Dr. Jeremy Etherington talks about engagement, he speaks from a lifetime of learning that includes English literature, music, medicine, leadership, and the toughest of life lessons. Interior Health’s Vice President of Medicine and Quality is passionate about the importance of engagement in any organization. ―Engagement to me means bringing more of yourself to work every day. It’s the sense of being part of something that is bigger than yourself and that your contribution is valued and essential to the work that is happening.‖ Those are not just words to the man who started his working life as a high school English teacher. It is a philosophy that he has studied, demonstrated through his own actions, and passed along to his leadership team as a best method for engaging staff. While Gallup encompasses 12 points for engagement, Jeremy focuses on five points that form the acronym SCARF, which he believes should be the mantra of engaging a workforce.
Status, he says, is not about where a person fits on an organizational chart, but how that person feels he or she is appreciated and respected as a key part of the team, and important to the team’s success.
Certainty describes a leader’s responsibility to create a stable environment in an uncertain world so people know what is expected of them at work, what their roles are, and what they can count on. ―In short it relates to the leader’s role to diminish uncertainty, anxiety, and stress in the workplace.‖
Autonomy appreciates that a person’s sense of self worth comes from the faith others have in him or her to make effective decisions. ―The quickest way to disengage people is to micromanage them, or not give them appropriate decision-making powers.‖
Relatedness is how individuals feel connected to their colleagues, to their leaders, to organizational values, and to the bigger picture. ―It’s about the knowledge that they are part of a team where they belong, and which would be diminished without them.‖
Fairness is essential because people become disengaged when they feel they are not being treated fairly and equitably. ―We must look at the decisions we make as leaders and consider the fairness of those decisions.‖
Dr. Jeremy Etherington, Vice President of Medicine and Quality for Interior Health.
On guitar is Jeremy Etherington, right, in a flash from the past. Jeremy admits he can be a workaholic, but the loss of a son in 2005 was a defining moment that led him to think deeply about being engaged outside of work as well as on the job. ―It was a wake up call for me to learn that my self worth has to come from more than just the work I do, but also from who I am as a member of any team, including my family, friends, and the larger community.‖ His passions are scuba diving, golf, his guitar collection, music, and literature. In everything he does, whether it’s playing golf or guitar, he tries to bring more of himself to the task and be the best he can at what he does. ―Doing things with passion is important to me because when you bring passion to the table, it has a visceral impact on people, which makes it much easier to capture their hearts and minds.‖
Dr. Jeremy Etherington has remained an avid guitarist and while he no longer plays in a band, he stays connected. Pictured top right, he enjoys a reunion in Mexico last year with his band mates.
Family Day in B.C. is February 11, 2013 B.C. residents have spoken! Our province’s first Family Day will be held on February 11th this year. In the spring of 2012, B.C. residents were invited to vote on their preferred date for the new February holiday. Based on more than 31,000 votes, B.C.’s Family Day will now occur on the second Monday in February.
Under Arrest How the Cardiac Program Aims to Improve Heart Health
Luke Brockholm, the first patient to receive cardiac surgery at KGH, feels fortunate to have had the opportunity to have it done close to his Penticton home.
| An invitation to be the first-ever patient in the first-ever open heart surgery to be performed in the Southern Interior is a mixed blessing. Just ask Luke Brockholm. The 54-year-old maintenance and operations supervisor at Penticton Airport was given the chance be the first to receive the life-saving surgery at KGH. Being at the front of the line was a little nerve-wracking, he admits. But in the end, the offer to have his surgery done so close to home made the decision easy. ―I feel so fortunate to have had the opportunity to have my surgery done at Kelowna General Hospital,‖ says Luke Brockholm, left, thanks Dr. Guy Fradet, the cardiac surgeon who performed the Interior's Brockholm. ―Being only an hour away from where I live in first open heart surgery on him Dec. 3. Penticton, I was able to return home in less than a week, which has been a huge relief for me and my family.‖ Brockholm underwent the surgery on Dec. 3 and he was back home in four days. But a week later he made the return journey to KGH to publicly mark the milestone achievement, and to thank the surgeon who saved his life. Dr. Guy Fradet, Medical Director of the IH Cardiac Surgery Program, performed the procedure. All went as planned, he says. And by the time the program was officially launched at a news conference Dec. 12 by Minister of Health Dr. Margaret MacDiarmid, an additional 10 procedures had been completed, including the first emergency procedure. The program expects to complete about 150 surgeries by Mar. 31, 2013, and will do about 600 per year after that. Dr. Guy Fradet, centre, and the cardiac surgery team, perform a quadruple bypass on Luke Brockholm, the first patient to receive cardiac surgery in the Interior.
―Having a cardiac surgery program in Interior Health means improved access to services for diagnosing and treating heart disease,‖ says Dr. Fradet. ―This will improve the co-ordination of patient- and family-centred care within the Southern Interior.‖
Cardiac Services Update With the growth of cardiac services within IH, and the successful launch of cardiovascular surgery last month, IH is moving from a network to a program model to better support all communities, sites, staff, and physicians in delivering high quality care. Currently, the accountability and oversight of direct patient care and support services rests within multiple portfolios. It’s important that we shift to a structured program model in order to define the leadership, responsibilities, and accountabilities that should be in place across the health authority and across the care continuum. IH will then be better positioned to address care delivery, planning, quality improvement, and integration initiatives. A Cardiac Program Redesign Team has been established to shepherd this project forward. Guided by Dr. Guy Fradet, Medical Director, Cardiac Program, and co-chaired by Susan Brown, VP Acute Services and Carol Laberge, Health Services Director, KGH Cardiac Services, the team has finalized a project charter with clear goals and guiding principles. Over the coming months, the redesign team will be consulting with clinical and administrative stakeholders who provide a wide variety of cardiac-related services across the care continuum. This collaboration will be critical to developing a well-informed program model for presentation to IH Senior Executive in early 2013. For more information, see the latest Cardiac Program Update.
CONNEX Wraps Up! … and IH Completes a Massive Initiative to Introduce an Improved Information System After four years of intensive work, Interior Health has successfully moved to Meditech 6.1 - a new and improved information system - thanks to the CONNEX initiative. CONNEX was the largest initiative undertaken by IH to date and the CONNEX team faced many challenges along the way. There were early issues related to system stability and performance, resource availability, and the sheer number of staff who needed training. Despite all of this, the team forged ahead and completed this massive undertaking on schedule. ―I am extremely proud of the CONNEX team‖ says Mal Griffin, Corporate Director, Service Innovation and Chief Information Officer. ―Over the past four years, they poured their heart and souls into this incredible journey. These people stand among a very few distinguished individuals who have completed an initiative of this magnitude and complexity. Their accomplishments took incredible leadership, courage, and tenacity.‖ In November 2012, the last Meditech 6.1 implementation took place in the Central Okanagan. In terms of the number of staff involved, this was the largest ―go live‖ of the entire initiative. Building on lessons learned from earlier implementations, the Central Okanagan move to the new Meditech system was a great success and marked the completion of the CONNEX initiative. ―None of this work would have been possible without the support and understanding of the onsite staff across Interior Health, particularly as we managed through some of the early issues and challenges,‖ says Pamela Reese, Project Manager – CONNEX.
“I am extremely proud of the CONNEX team” says Mal Griffin, Corporate Director, Service Innovation and Chief Information Officer. ―I’d also like to acknowledge the contribution made by our super users. Their commitment and enthusiasm was instrumental in making this transition a very smooth one.‖ CONNEX has brought many benefits to IH. Our clinical and business information systems are more user friendly and more consistent across the health authority. There is better support for clinical practices, and IH now has a platform that can be built on to meet future clinical and business needs.
Key Milestones SEPT 2009
Agreed and documented standard nomenclature and processes for IH.
Converted all patient records and configured new system. New financial systems across IH. New clinical systems in KB.
New clinical systems in EK. Software update for KB and EK.
New clinical systems in IH West.
New clinical systems in NOK.
Major software update for KB, EK, IH West and NOK.
New clinical systems in SOK.
New clinical systems in COK and Advanced Clinicals at SOGH.
Vernon Jubilee Hospital nurses Teresa Seward, Vera Conrad, and Jackie Warawa on go-live day in North Okanagan.
In Kamloops, Home and Community Care Super User and Community Nurse Allison Leslie shows off her style.
Cindy Strasser, CONNEX Pharmacy Lead, supports the EKRH pharmacy team as they familiarize themselves with the new system.
PATIENT STORY TeleHealth Helps Donnelly Family Grow Katy and Chris Donnelly are expecting their fourth child. ―We always wanted a big family,‖ says Katy, mom to Wesley, 7; Maggie, 3½; and Joe, 20 months. ―But we found out with the birth of Wesley that, because I have Rh-negative blood, a large family might not be in the cards for us. It was very upsetting.‖ Rh disease (or erythroblastosis fetalis) occurs when a woman with Rh-negative blood conceives a child with Rh-positive blood. ―Antibodies in my blood may cross the placenta and attack the baby's red blood cells. This can lead to anemia and other symptoms in the baby. Wesley was born anemic and jaundice because of our Rh incompatibility,‖ explains Katy. While Rh incompatibility can often be treated through the use of immune globulin, it didn’t work for Katy. Living in Kamloops at the time, Katy and Chris were told by physicians that any further pregnancies would require weekly ultrasounds at BC Children’s and Women’s Hospital (BCCW) in Vancouver for the last 20 weeks of the regnancy. Given the disruption and costs associated with travel, it looked like the couple’s dream of a big family was in question.
The Donnelly’s, now living in Kelowna, learned that Katy’s ultrasounds could be done at Kelowna General Hospital (KGH) using TeleUltrasound. Now in her fourth pregnancy, this technology is again being used to monitor the baby. How does TeleUltrasound work? Every week Katy goes to KGH where Kim Statham, Ultrasound Supervisor, performs the ultrasound, and a TeleHealth analyst sets up and operates the link with BCCW. From BCCW, the MFM team can see and hear Katy, Kim, and the ultrasound images and vice versa. Katy invited us to her last TeleUltrasound appointment for this pregnancy. She’s very intune with what’s happening, and knows before she arrives what the numbers are what she wants to see on the ultrasound. ―The weekly ultrasounds can become so routine that it’s possible to forget what can happen when the numbers aren’t where we want them, until it happens,‖ says Katy. When it does happen, Katy and Chris are immediately off to BCCW. But today the numbers are good — Katy and baby are doing well. TeleUltrasound is available at KGH, Royal Inland Hospital, Kootenay Boundary Regional Hospital, and Penticton Regional Hospital.
Four years later, and now in Using TeleHealth, the Maternal Fetal Medicine team at BC Children’s and Women’s Hospital follows Katy Donnelly’s high-risk pregnancy in Vernon, Katy did become Kelowna – without it Katy would need to travel to the Lower Mainland ―We’re currently working on pregnant again. This time, every week for an ultrasound. expanding the service to she was able to have an more of our regional amniocentesis (amino) and it hospitals,‖ says Don Fletcher, TeleHealth & Video determined early on that Katy and her new daughter were Conferencing Analyst. ―We’re also looking at ways to blood type compatible - things were looking up for the make the process simpler and get to a point where the Donnelly’s. TeleHealth equipment is permanently installed and the Unfortunately with their third pregnancy, an amnio wasn’t technologists are able to run it themselves without the an option. Without knowing if Katy and baby’s blood types analyst having to be at each appointment.‖ were compatible, the pregnancy was considered high-risk And by the time you’re reading this article, the newest and weekly ultrasounds with the Maternal Fetal Medicine Donnelly should be at home in Kelowna with Katy, Chris, (MFM) team at BCCW were necessary. Enter technology Wesley, Maggie, and Joe. and TeleHealth.
Working Together for Quality Care When Jason Giesbrecht started his new role as Regional Director - Allied Health in November, work began immediately on designing a structure that would support allied health clinicians throughout Interior Health. As a licensed physiotherapist who started his health-care career as a front-line clinician, Jason understands the importance of a strong Allied Health program. ―Allied Health clinicians provide services for patients in all of the operational portfolios right across the care continuum,‖ says Jason.
Jason Giesbrecht, Regional Director - Allied Health
―A strong Allied Health program will create a supportive environment for clinicians allowing them to do what they do best, whether it’s in the ICU, residential care, or the community. Allied health professionals have very specialized skills that are critical to the delivery of high quality care that our patients expect.‖
A key principle in the Allied Health redesign work done to date is a strong commitment to collaboration between Allied Health and Acute Services, Community Integrated Health Services, and Residential Services. This concept remains at the heart of the redesign. Jason says the new structure is about supporting allied health clinicians to remain connected locally with their teams and, simultaneously, provide overarching governance and support at an IH-wide level. ―The focus has to be on ensuring patients receive seamless care across the continuum.‖ Allied Health is currently in the process of filling leadership positions that will oversee services across Interior Health. Jason says the selection process for the Allied Health directors is going well and anticipates filling all three director roles – IH West, IH Central, and IH East – early in 2013. In keeping with the importance of maintaining close ties with other portfolios, each interview panel for the Allied Health director positions has representatives from Acute Services, Residential Services, and Community Integration. A transition team with diverse portfolio representation is also meeting every two weeks to advise the Allied Health leadership team on any issues related to implementation of the new structure and to act as a communication link between their respective portfolios and Allied Health. ―We are going through a rigorous and thorough process to make sure we have a structure that works for our allied health professionals and for the other portfolios we support.‖ Jason says communication will be key as this process moves forward. A new Allied Health web page on the InsideNet will be launched early in the New Year where all Interior Health staff will be able to access information related to the redesign. Staff are also encouraged to send questions, thoughts, and comments to AlliedHealth@interiorhealth.ca.
Allied Health professionals include: Audiologists Audiometric Technicians Dental Assistants Dental Hygienists Clinical Dietitians Music Therapists Neuropsychologists Occupational Therapists Orthotics Technicians Orthotists Physiotherapists Prosthetists Psychologists Recreation Therapists Rehabilitation Assistants Rehabilitation Clerks Respiratory Therapists Social Workers Speech Language Pathologists Testing Technicians
Parsons - Columbia Valley Submitted by: Phyllis Wilson Anstey Arm - Shuswap Lake Submitted by: Brady Magneson
Oliver Submitted by: Helen Heyes
Tiger Pass - Invermere Submitted by: David MacVicar
Where We Live & Work ... A Spotlight on Our Communities Our employees regularly share photos of the spectacular scenery that surrounds them wherever they are in the IH region. Majestic mountain ranges, pristine pine-fringed lakes, blossom-filled orchards, abundant vineyards, and thick forests alive with wildlife are just some of the beautiful things that make up these places we call home. Covering over 215,000 square kilometers, Interior Health is diverse in nature and composed of vibrant urban centres and unique rural communities. We’re using this new @IH feature to shine a spotlight on many of these places … and perhaps entice you to add them to your travel wish list. This month we feature photos from: the Columbia Valley, the Shuswap, Oliver, and Invermere. Enjoy!
Submit your photos of the beautiful places that make up IH: InsideNetWebmaster@interiorhealth.ca
Trail is situated on the Columbia River in the West Kootenay region of British Columbia. It is a special place with affordable real estate, outstanding recreational facilities and an abundance of outdoor activities. Breathtaking vistas, an active arts and culture community, and a variety of service clubs and organizations make Trail one of the most desirable communities in the Kootenay Boundary region.
At a glance Population: 20,000 Health Services: Kootenay Boundary Regional Hospital is the full service regional hospital serving 80,000 people in the Kootenay Boundary Health Service Area. Trail is also host to many community and residential programs and services. Economy: Metal processing, tourism, education, health care, manufacturing, and recycling.
Recreation and culture
Nestled in the Selkirk and Monashee mountain ranges; Greater Trail is a four-season destination, offering an abundance of recreational activities. Conveniences like golfing, skiing, mountain biking, kayaking, fishing, hiking and first-class recreational facilities make Trail “BC’s Number One Sports Town”.
In our own words...
"Trail has great opportunities for family recreational activities and the slower pace and lower cost of living make it an ideal place to work, settle down and start a family. I love the wonderful array of beautiful scenery and wildlife, and the small community atmosphere makes it feel like home!” - Pamela Hanson, Pediatric/Maternity RN, KBRH
LONG TERM service awards Honouring Our Employees Every Year
Donna Love, Surgical Boo king Clerk at KGH; her supe rvisor, Louis e Stafford; and long-tim e colleague, B renda Walker
lebrating their Okanagan staff ce ice 30 years of serv
Since the fall of 2012, there have been four Long Term Service Award celebrations. These awards recognize those who achieve 25, 30, 35, 40, and even 45 years of service with Interior Health.
Congratulations to everyone! The last of the 2012 Long Term Service Awards was held in Kelowna on Nov. 26. IH staff and physicians working in the Okanagan were acknowledged for their long term service. Pictured here are some of those recipients.
ting 35 Dr. Glen Burgoyne celebra years and Dr. Terry Oâ€™Farell vice celebrating 40 years of ser
Visit the Recognition web page on the InsideNet for a full listing of all 2012 recipients and to see more photos from the events.
Recipients 25 year Service Award
Marie Filip enko, Freia Smith and McGowan c Margaret elebrate thei r 35 years of service
Tiny Patient’s Care Team Recognized The Royal Inland Hospital Foundation officially launched its Holiday Dedication Fundraising Campaign by sharing the story of NICU patient Adelle Devick and honouring members of her care team with a special tree ornament. Adelle was born at BC Women’s Hospital three months early and weighed just 2 lbs 10 oz., She was later transferred to the NICU at RIH where she spent 100 days. She is now home and recently rung in the new year with mom Theresa, a nurse at RIH, and dad Steve. ―We want to say thank you for making the start of our family possible,‖ said the proud and grateful new father during the Foundation’s December event. Learn more about little Adelle’s story and the Foundation’s campaign.
The Air’s Chilly, but the Therapy is Equine F.W. Green resident Roy Pavlak was thrilled with a recent trip from the Cranbrook residential facility to activity worker Toni Wilhite’s farm and a visit with Diva the horse. A total of 10 residents made the trip and, while snow prevented some of the residents from getting off the bus, staff like activity worker Brad Wood improvised and used the wheelchair lift to lower Roy and others to Diva’s level. After the visit, the residents returned to the F.W. Green for hot chocolate and cookies.
There Ought to be Clowns The Caring Clowns of Central Okanagan visit patients at KGH throughout the year, but they make a special visit every Christmas to spread a little extra cheer. This year, the clowns started out on the pediatric unit with 18-month-old Max who was recovering from an allergic reaction and was not too happy about his predicament. A visit from the Caring Clowns distracted him long enough to receive a new toy and he seemed to forget he wasn’t feeling well for a little while. Down the hall, the clowns visited 12-year-old MacKenzie who was feeling rather blue. The clowning around must have worked as MacKenzie reports, ―They were really awesome!‖ Following their visit with the kids, the clowns split off in different directions to spread a little cheer to the adults in the hospital. Caring Clowns are a special variety of clowns that receive special training to help them read a situation and know when it’s appropriate to bring a little cheer to people in need of compassion and understanding. 18 ●
Capture your smile and share with us!
Send us an individual photo of your Take
photos of your colleagues too! Photos will be shared on the
Interior Health Facebook album. The We Smile at IH Campaign runs from Dec. 21 â€“ Jan. 31. Photos will be anonymous unless otherwise specified. We look forward to seeing the