...maintaining your building
national & regional project delivery capability Integral is one of the largest independent providers of Technical Engineering and Office Fit-Out Projects in the UK, offering local regional projects capability through to national portfolios and roll-out programmes. Our strategy of intergrating in-house divisions working with our core teams allows us to maintain control of the business and ensure quality of service. Integrating our project delivery with on-site maintenance is our key differentiator. As a national company offering a local service, understanding our customers is core to our service delivery. We have developed centres of excellence, specialising in the direct provision of project management, to ensure that you are working with professionals who really understand your business needs, culture and priorities.
“... All projects are undertaken with speed and flexibility, working with you to ensure maximum effectiveness and minimal disruption.” Our clients vary in the procurement routes that they wish to take: • • •
Traditional Tender and Specification Design & Build Develop & Construct
We operate in all three areas, either acting for the client all the way through the process or in the design and build or develop and construct process helping the client define their requirements through an option or feasibility study and outline design.
management philosophy Sustainable Solutions
Continually improving management systems
Proven experience producing mutual benefit
Enabling you to concentrate upon your core business activities
Agreeing, meeting and maximising budgets
Reducing downtime and lowering operational costs
Improving your competitiveness and effectiveness
Managing all contracted staff issues
self delivery a differentiator Our ‘self delivery’ model means that we employ only the best, fully qualified in-house technicians, engineers and tradesman, assuring you of the highest quality standards. Expanding our service delivery capability and reducing our reliance on specialist sub-contractors enables us to provide: • • • • • • • •
Greater control Fast response Reduced costs Improved quality Integrated approach Increased responsibility Multi-skilling Ability to multi-task
“... the ability to create a package of support that is tailored to your specific needs.”
national projects structure Projects Director
Critical Environment Team
Edinburgh, Warrington, Birmingham, Bristol, London, Newcastle, Bury St Edmunds
• • • • • • • • •
Integral Interiors is the nationwide solution for every aspect of interior fit-out and refurbishment. We provide everything from office and reception redesign to country-wide remodeling programmes for multiple retail, financial services, public sector, leisure and commercial clients.
Energy partnership garunteed results Carbon reduction Critical replacement Life cycle Product selection Project management & delivery Guaranteed results Appointment of an energy champions Training at every level - energy and environmental awareness Site bespoke energy audit Energy days & awareness campaigns
critical environment team • • • • •
Maintenance and support of critical technology and business systems Development of new regimes to support the latest building technologies Support and backup contacts for key functions Specialist training to improve operational efficiency (equipment and fire & safety) Creation of quality management procedures
sales enquiries 03333 212 216
Integral is one of the UK’s leading independent specialist in delivering comprehensive property solutions and Interiors deliver a full range of refurbishment and interior fit-out services across all industry sectors: Integral Interiors is structured and resourced to undertake rapid one-off projects or provide ongoing support services for roll-out programmes, including cost and design planning, contract management and administration and full CDM responsibility.
HUB property management Hub are a multi disciplinary property consultancy that deals with all aspect of property. Our consultancy provides the following services: •
Design (Mechanical, elcetrical & architectural) to both new and existing buildings uncluding feasability studies, planning, building regulations approvals, space planning and design risk assessments. Building Surveying Services, which includes pr-aquisition surveys and reports, condition surveys, maintenance planning, defects analysis, specifications for listed buildings, DDA audits, risk assessments, schedules of delapidations, quadrennial inspections, party wall assessments and closure risk assessments. Cost Management which includes, project and contract management, option appraisals, contract administration, employers agent, value engineering arbitration and capital allowances. Property Management & Development including estates strategy, procurement & disposal of land and property, development appraisals, red book valuations (RICS Registered) landlord and tenant, lease renewals, rent negotiations, telecom leases and licencing
Sub-contractor & Supply Chain Management Integral believe in self-delivery wherever possible and by listening closely to our clients, we have over the past 10 years, developed our own inhouse capability to broaden the scope of services available. These include fire, security and energy management services. Sub-contractors are employed where Integral does not currently have in-house capability and where specialist skills are required. All sub-contractors are vetted and must pass our approval process before being accepted on our Preferred or Approved Supplier List. Outlined below is Integral’s documented sub-contractor selection process.
Control of Contractors & Sub-contractors We constantly review our sub-contractors, identifying our preferred suppliers for subcontracted works, ensuring they meet the standards required; key elements are reviewed in terms of the follo
Do they meet requirement?
Do they comply with Integrals QA systems?
Will they partner the KPIs of the contract?
How will they add value to the delivery?
Can they improve the delivery; will they work together with Integral to achieve continuous improvement?
An annual appraisal of employee training requirements is conducted regionally. Under the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999, (for larger premises the Construction (Design and Management Regulations may apply) (CDM), the company has a duty to ensure, so far as is reasonably practicable, that it will carry out its activities without risks to its own employees or other persons, for example, contractors and sub-contractorâ€™s personnel, who may be visiting or working on company premises. This will include suppliersâ€™ personnel delivering and installing equipment. Contractors have reciprocal duties to their own personnel and to Integral employees.
sales enquiries 03333 212 216
procedures & policies national coverage
health & safety
We have a national management structure in place with resources to manage large, multi-site contracts for single clients. This structure achieves efficient management of services and sub-contractors on behalf of our clients. By operating a nationwide infrastructure we have expert resources to ensure consistency and accountability.
We regard the occupational health, safety and welfare of our clients, employees and any contracted or temporarily engaged employees as being of paramount importance. It is the Companyâ€™s policy to provide a safe and healthy working environment and to enlist the active support of all employees in achieving this objective.
Each branch office is equipped with trained staff and qualified project teams to ensure that working practices are managed and maintained as an essential part of the service we provide. It is this mindset that allows us to maintain our competitiveness.
quality & environmental management Rigorous and robust internal auditing procedures for Quality, Environmental Management and Health & Safety (accredited ISO9001, ISO14001 and ISO18001) demonstrate our commitment to provide a high quality, value for money service which supports both your business needs and property strategy.
environmental policy We acknowledge our responsibility to provide a high quality environment for all stakeholders, including employees, customers, suppliers and those who live in the communities in which our business operates. Employees are expected to adhere to this policy by considering, as a matter of course, how the work they undertake or require others to do, will affect the environment.
continual training It is our policy to ensure that all employees have the competency to carry out their work. Training enables employees to broaden their skills and job knowledge for the benefit of the company and themselves.
why partner with INTEGRAL? Because we are committed to building on our relationship, enhance your services, whilst also reducing your costs. We believe that Integral has the resources, expertise and flexibility to meet the needs of our client, both in the long term delivery of top quality maintenance services, and in providing short term contingency arrangements to allow this. Our inhouse resources and self-delivery strategy mean that we will be able to deliver the majority of the service requirement in-house. This self-delivery capability will be especially beneficial if a rapid response is required, as it removes the need to negotiate with subcontractors and enables us to move quickly and cohesively to fill any gap in services. Our interimsolution and
mobilisation to full services will be carried out in an open-book manner, entirely in co-operation with our client and with an open and honest exchange of information at all stages in the process. We will build a clear understanding of your needs, objectives and culture. It is this strong existing cohesion between our two organisations that will be the most valuable tool in meeting the companies requirements and those of its customers.
Air & Water risk assessments Air conditioning Building management systems Boiler systems Carpentry Catering equipment Cleaning services Communications maintenance Data cabling Decoration Defined LV electrical maintenance Drainage Electrical testing Energy management Fabric alterations Fire alarm systems Floor coverings Glazing HV electrical maintenance Heating installations Lighting systems Mechanical services operation Mechanical services maintenance Office moves Partitioning Plastering, dry lining and studwork Plumbing services Public health services maintenance Refrigeration Refurbishment Security systems maintenance Shop/unit fit out Specialist electrical testing Statutory inspections Thermal imaging Ventilation Voice systems Waste management Water hygiene/treatment
Retail Public sector Health Financial services Commercial Utilities
Sales enquiries t: 03333 212 216
Joe Chapman t: 07739 877 051 e: firstname.lastname@example.org Company Registration No. 5307588
...maintaining your building