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N6 On The Cover

WEST

Inside This Issue July 2, 2012 • Vol. 90, No. 13 • West Region

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Special Report: 10 Things Agencies Do Right (and Wrong) With Agency Management Systems

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NATIONAL COVERAGE N4 Closer Look: LexisNexis Insurance Exchange N6 Special Report: 10 Things Agencies Do Right (and Wrong) with Agency Management Systems N10 Employers Fighting Healthcare Costs Turn to Holistic Benefit Planning N12 Spotlight: Helping Policyholders Understand Auto Glass Repair

WEst COVERAGE N20 Academy of Insurance: Alternative Workers’ Compensation Risk Financing Options to Consider N21 Academy of Insurance: Free Technical Skills Evaluation Assessments N22 2012 Digital Product Guide N27 P/C Industry Should Not Expect Traditional Hard Market Soon: Hartwig

N14 How Predictive Modeling Has Revolutionized Insurance

N27 Swiss Re Chief Economist Sees Rising Rates by Year End

N16 Public Companies Underestimate Risk of D&O Lawsuit: Survey

Idea exchange

N18 Academy of Insurance: Shifting the Conversation From Price to Value N19 Academy of Insurance: Q3 Schedule 4 | INSURANCE JOURNAL-WEST REGION July 2, 2012

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N6

N1 Minding Your Business: Oak & Strader N28 Closing Quote: 6 Ways to Motivate Top Talent

8 Insurer Sues Nocal Surgery Firm Over Alleged Overbilling 8 Colo. Ranchers Selling Off Cattle to Avoid Drought Loss 11 State Fund Files First Tiered Rating Plan 11 Report: Vehicle Theft Falls, California Still Dominates Top 10 List 12 J.D. Power: Auto Insurance Satisfaction Reaches All-Time High 16 Special Report: Health & Benefits ‘One Way or Another’ Agencies See Growth in Group Health

DEPARTMENTS

6 Opening Note 9 Declarations 9 Figures 10 People N2 MyNewMarkets www.insurancejournal.com

Agency Management Systems / Insurance Exchanges; Commercial Auto; Digital Product Guide  
Agency Management Systems / Insurance Exchanges; Commercial Auto; Digital Product Guide  

Agency Management Systems / Insurance Exchanges; Commercial Auto; Digital Product Guide