Penn Foster Exam Answers 986004 HUMAN RELATIONS, PART 2 Click Here to Instantly Download OR COPY & PASTE: http://instantanswerplace.com/penn-foster-exam-answers-986004-human-relations-part-2/
Penn Foster Exam Answers TUTORIAL: Includes final exam guide with answers for final exam. Individual Assignment: HUMAN RELATIONS, PART 2 986004 Penn Foster Answers 986004RR 986004 HUMAN RELATIONS, PART 2
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SAMPLE PRACTICE EXAM QUESTIONS IN STUDY GUIDE 1. Which one of the following phrases best fits the productivity equation? A. Persons from varied backgrounds working together to try to do a job well B. Being part of a mutually satisfying relationship with a coworker C. Satisfied employees, with good supervision, achieving or surpassing their performance goals D. Refusing to become annoyed when a coworker does something that makes you look bad
2. In human relations, the irritation threshold is the A. length of time an annoying behavior continues. B. action that causes an annoyance. C. frequency of the annoying behavior. D. point at which a person notices something and becomes annoyed.
3. Which of these is a way to be sure that products or services are acceptable to customers? A. Quality control B. Self-talk C. Socializing D. Reinforcement
4. Which of these is an example of feedback? A. Joining your coworkers at a table in the lunch room B. Asking your supervisor if you are doing something the right way
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C. Saying “Good morning� to your supervisor D. Asking your supervisor to repeat a set of instructions
5. The ideas, things, or events people feel are important are called A. conflicts. B. values. C. attitudes. D. relationships.
6. A relationship can be damaged by A. people spending time with one another. B. trust. C. not meeting expectations. D. honest communication.
7. The chief reason a person becomes a supervisor is A. personality. B. confidence. C. motivation. D. work-related knowledge.
8. The best thing you can do to keep a positive relationship with your supervisor is
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A. keep your opinions to yourself. B. be productive at work. C. socialize with your supervisor and coworkers. D. challenge your supervisor’s authority.
9. What does the Mutual Reward Theory state? A. When something becomes annoying, it has passed the irritation threshold. B. Relationships are strengthened when the persons involved help or reinforce one another. C. Family values are more important then ethnic differences. D. Rewarding poor work doesn’t serve the common good.
10. Relationships among people are A. something that must be maintained to stay healthy and strong. B. one of two types—social or working. C. usually simple and easy to understand. D. not influenced by people’s ideas and attitudes.
11. In your study unit, a relationship is compared to a car to point out that A. any relationship can be “driven” too fast or too slow. B. past relationships are like old cars. C. a new relationship gets more attention than an old one. D. relationships require regular maintenance.
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12. Another term for doing your fair share of work is A. being prompt. B. communicating honestly. C. balancing horizontal and vertical relationships. D. carrying your own weight.
13. In a vertical relationship between an employee and supervisor, who must do most of the adjusting? A. The employee must adjust. B. Neither has to adjust at all. C. Both must adjust equally. D. The supervisor must adjust.
14. Vera is a good listener, helps her customers solve problems, and makes product suggestions that meet their needs. Last year she received the Associate of the Year award. Vera’s experience illustrates the idea that success is A. in the mind, not in the job. B. in numbers—both money earned and customers served. C. measured by how well one does his or her job. D. determined by the desire to succeed.
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15. A worker’s success in contributing to the common good is A. greater in vertical relationships. B. measured by how well she or he does the job. C. increased when she or he becomes a supervisor. D. determined by what the worker does.
16. A relationship between an employee and a supervisor is a A. horizontal relationship. B. family relationship. C. vertical relationship. D. past relationship.
17. Which one of the following is true about relationships? A. Reinforcement is not necessary for their success. B. Relationships involve two or more people. C. There are no feelings in a relationship. D. Trust isn’t necessary in a relationship.
18. Which statement best describes the ideal of loyalty to one’s supervisor? A. Support your supervisor whether he’s right or wrong. B. Showing your trust and support for your supervisor is good human relations. C. Take a stand against your supervisor only if others agree with you.
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D. If you think your supervisor isn’t doing a good job, write him or her a letter.
19. Effective teamwork and high productivity are good indications of positive A. horizontal relationships. B. socializing. C. productivity goals. D. reinforcement.
20. When you’ve carefully checked all the facts and your attitudes and still find that there’s “just something” about your supervisor that’s causing a problem in your relationship, you should suspect that A. there’s a hidden attitude. B. there’s an imaginary risk. C. you’re not carrying your own weight. D. too much socializing is going on.
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