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Spring 2018 issue 61
insight trust newsletter
Announcing our #TEWVstars
Read about our winning and highly commended teams and individuals in our special Making a Difference Awards 2017 centrefold supplement Middle pages
A weight off your mind
Home is where the heart is
ards sponsor Thank you to aw
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Out and about with your chairman
Undoubtedly, one of the highlights of my year is meeting staff and volunteers at our annual awards ceremony and this year was no exception. I’m always very proud to hear about the great things people do every day for the people who use our services and to see colleagues so genuinely pleased when the people they work with are recognised for their achievements. Leading up to these awards I had the privilege (although it’s somewhat unenviable with the amount and standard of nominations!) of choosing the winner in the chairman’s award for everyday excellence category. You can see who won this and all the other awards in the centre pages of this magazine. As I said on the awards evening, you all do really challenging jobs. Our awards are called the Making a Difference Awards because every day,
every one of you makes a difference to somebody's life. You’re an inspirational group of people. Thank you to everyone. Governors play an important role in the Trust and you can read more about what they’re involved with on page 8. In January I chaired a governor development day where we received updates on our children and young people’s services and heard the latest news from the purposeful and productive community services
L-R chief executive Colin Martin and Making a Difference awards compere Peter Barron with chairman Lesley Bessant
project. At our February council of governors meeting Mark Eltringham (public governor in Stockton-on-Tees) was appointed as the governor representative on the Trust’s patient experience working group, where I know he’ll be a great contributor. My final message is to wish our outgoing medical director Nick Land a long and happy retirement after working for the Trust in various roles for over 30 years. Ahmad Khouja, previously deputy medical director
and lead clinician in forensic services, took on this role from April 2018 and I welcome him to the board of directors and look forward to working with him. Lesley Bessant
The chairman and non-executive directors welcome invitations to events (no matter how small). If you would like to invite them to your event please email firstname.lastname@example.org
Living the Values award Living thevalues
Laura Dalgarno, acting consultant clinical psychologist, Viscount House, Stockton on Tees “Thank you for being the person who never gave up on me. I do not know where I would have been had I not met you. I hope you know what an amazing doctor you are” from a patient.
Child and adolescent mental health crisis and home treatment team, Dragon Parade Clinic, Harrogate “What a difference the team has made to Woodlands ward, Harrogate District Hospital. Patient numbers have reduced and I have not been involved in any difficult cases. Something has changed and I can only put this down to the team’s work. What your team is doing certainly feels to be working” from a matron, paediatric services, Harrogate District Hospital.
Andrew Forbes, clinical lead, Michelle Clark and Folu Nubi, health care assistants, Maple ward, West Park Hospital, Darlington “Thank you for the excellent management of a very challenging shift on Maple ward. Patients confirmed that staff maintained their safety and were proactive in supporting others who were distressed by the situation. Well done to you all, a huge thank you” from Sally Jones, ward manager.
Living the Values is the chairman’s award for staff who have made a difference to service users, carers and families, colleagues or other customers.
Stepping up to support peers Connecting with someone who has been through similar experiences can be a powerful way of supporting an individual’s wellbeing and recovery. We are therefore introducing peer support into services to provide service users with the opportunity to meet and learn from other people who have experience of mental health challenges.
From summer 2018 we will be introducing peer support workers in the Stockton early intervention psychosis (EIP), Teesside community rehabilitation and Teesside perinatal teams. Following this we plan to roll out these roles into additional services. The peer support workers will be paid members of staff with experience of mental ill
health or distress. They will be past or current service users and will use their own experiences and the skills they have learned in their training to support others on their recovery and wellbeing journey. To find out more about peer support in the Trust visit www.tewv.nhs.uk/peersupport
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A safe space
Members of the chaplaincy team provide support for inpatient and community service users, their families and Trust staff
County Durham and Darlington child and adolescent mental health services crisis team are working in partnership with Success (North East) to fund a new service called ‘Space’, providing a safe place for children, young people and families to receive mental health support.
Someone to turn to
Commenting on the scheme Wendy Minhinnett, Success director, said, “We provide a supportive environment, where young people and their families can get advice, information and one-to-one support as well as take part in fun group activities.”
Living with a mental illness can be a worrying and isolating experience. People can question things they’d never thought about before and can start to feel different emotions. It can be hard to know who to turn to in these circumstances but the chaplaincy team might be a good place… The trustwide multi faith chaplaincy team provide support for inpatient and community service users and their families, offering both religious and spiritual support. Colin Jay, chaplain said “Research shows that paying attention to spiritual and religious needs can be an important factor in strengthening recovery and promoting mental wellbeing. “Whether you’re a person of faith
or none, we are here to help you on your own journey of finding hope, meaning and purpose in life. “There are eight chaplains who are all leaders in their own faith. Although we can help individuals to practise their faiths, we will not impose our own beliefs and values on people. “We provide one-to-one and group support and are here to listen to your worries, share your joys and explore the big questions
with you”. Chaplains also provide support to Trust staff and help religious groups become more inclusive of people living with mental illness or a learning disability. If you think you might benefit from speaking to one of our chaplains visit www.tewv.nhs.uk/chapliancy for more information.
Michelle Trainer, child and adolescent mental health services project lead added, “As well as providing a safe environment where people can meet others, we hope Space can also help to reduce attendances at A&E and inappropriate inpatient admissions". Space, based at Spennymoor Youth and Community Centre is open Monday – Friday 12pm – 8pm and Saturday and Sunday 12pm – 6.30pm. Anyone can drop in, make an appointment or get support during office hours.
New hospital reaches another key milestone
Plans for the new hospital provided by P+HS architechts
City of York Council granted planning permission for the Trust’s new mental health hospital, which will be located off Haxby Road in York. The purpose-designed 72 bed hospital will provide two adult, single sex wards and two older people’s wards - one for people with
dementia and one for people with mental health conditions including psychosis, severe depression or anxiety. Ruth Hill, director of operations, York and Selby, said “The site has the space and layout we need to build a hospital that will support twenty first century care.
“We worked closely with service users on the hospital design and listened to residents, sharing the plans at a number of exchange events to give local people the opportunity to share their views, before submitting them to the Council”.
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A weight off your mind Excess body weight can increase the risk of developing serious conditions including diabetes, heart disease and some cancers. In England 64.8% of adults are classified as overweight or obese and in the North East this is even higher at 68.6%. However, the rates of excess weight are even higher in adults with severe mental health illnesses or learning disabilities. They have much poorer health, and can die from preventable causes up to fifteen years sooner than the rest of the population. We’ve launched a new plan to work with patients who have weight problems to help improve their physical health, quality of life and life expectancy.
Disability confident employer
The plan, called 'A weight off your mind", will see staff carry out more physical health screenings for patients in hospital and in the community, and prescribe physical activity alongside medication known to cause weight gain. We’ll also be promoting healthy recipes, removing drinks containing added sugar and working with the Care Quality Commission to produce guidance on restrictive practice around food and drink, including the use of takeaways and portion sizes.
health needs of our services users and reduce the health inequalities they face, and so have worked with them to write this plan. Initially we’ll be focussing on our inpatients, but we will go on to make sure patients living in the community get the support they need to address their physical health priorities".
To find out more visit www.tewv.nhs.uk/aweightoffyourmind #aweightoffyourmind
Jo Smith, head of dietetics said: “We want to address both the mental and physical
EPIC success EPIC conference workshop
The Trust has signed up to the Disability Confident Scheme and is now classed as a Disability Confident Employer. This scheme builds on the best practices of the ‘two ticks’ model and we are committed to taking positive action to attract, recruit and retain disabled people. GPs' from across the Trust area gathered in York in December for the annual 'Engaging Partners in Care' (EPIC) conference. Over 100 GPs' attended and took part in various mental health focussed workshops with excellent feedback again received. The 2018 EPIC conference will be held on 22 November in York.
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Smokefree update It’s been two years since the Trust went smokefree and we have seen huge advances.
Transforming care in North Yorkshire People with learning disabilities in North Yorkshire, York and Selby, are being supported to stay in the area thanks to a community crisis intervention service, jointly funded by the Trust and the Transforming Care Partnership. Rhiannon Thompson is the service's crisis intervention practitioner. She makes sure providers and community health teams have the right knowledge and skills to support people to live in their own homes. If there’s a risk that someone may have to go to hospital, Rhiannon works with commissioners and other organisations to see who can provide the support needed to prevent an admission. Gordon had to move out of his parent’s home when he was in crisis and the people
supporting him thought he might need to go to hospital. Rhiannon and a psychiatrist jointly assessed Gordon and realised that he wasn’t mentally unwell; his Rhiannon Thompson difficulties were related to his environment and behaviour. Rhiannon worked with the local commissioner, Gordon and his family to find a provider that could support him to live in the community, close to home so his family could visit. Rhiannon says “Helping people to stay in, or close to home is the right thing to do and we know that this service has prevented admissions to hospital. By providing the right, proactive support at the right time, we hope to prevent distressing crisis situations for our service users and their families".
Staff from Ward 15, The Friarage, Northallerton supporting our smokefree message
A recent trust-wide audit showed a sustained and significant reduction in smoking rates across all in-patient services and we are in the process of rolling out our smoking cessation programme to community services. Over 3000 members of staff are now trained to provide smoking cessation advice and 113 smokefree champions are supporting the project helping to roll out smokefree messages across the Trust. Commenting on the success, smoking cessation project manager Lesley Colley said "It's taken a lot of hard work from a lot of people but we are exceptionally proud of what has been achieved. Our focus now is to further embed the smokefree culture across the Trust and sustain our positive results in the future".
Kick start to fitness
Staff and volunteers from ARCH Recovery College, Durham, got off the couch to kick start a fitter, healthier lifestyle.
physical and mental health but we were all surprised at the difference it made to us including increased strength, stamina and confidence.
Determined to improve their physical and psychological well-being, the group, with the support of County Durham Sports Partnership, RunTogether and Quakers Running Club, undertook a ‘couch to 5k’ programme over the summer.
“We thought it would be great to get service users involved in something similar and have started a joint staff and service user running group for beginners.
Clare Chapman, Recovery College manager said “It’s widely known that exercise is good for your
“We meet every Monday at 3pm and are looking for new members. If you’d like to join us please email email@example.com".
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Improving autism awareness
Partnership paves the way for mental health research development
There are approximately 20,000 autistic people living within the TEWV catchment area. We believe autistic people should have equal access to mental health and learning disability services and are committed to being more autism aware. We recognise autistic people can have a higher incidence of mental health problems, and may require services to be delivered in a slightly different way. We believe it is important that all of our staff are aware of autism, understand how it affects people, and are able to effectively work with patients with autism. This is why we have introduced autism awareness training for all staff working in community, crisis, liaison, offender health and forensic services teams. Some clinical staff are also being trained to a higher level. Our ambition is to be the most autismfriendly NHS organisation in the North of England. Find out more about our work so far at www.tewv.nhs.uk/autism.
Colin Martin, chief executive and Professor Koen Lamberts, vice-chancellor at the University of York
The Trust and The University of York have committed to work together over the next 15 years through a mental health research partnership, which will make a visible and measurable difference to those working, learning and experiencing care within it. Commenting on the partnership chief executive Colin Martin, said "The mental health partnership signifies a strong strategic priority from both organisations for sustaining and growing research in mental health. “The partnership is committed to increasing public, patient and carer involvement. Research will be coproduced with people who have experience of mental health issues and
their families and carers, with the aim of outcomes being used in every day practice. Professor Koen Lamberts, vice-chancellor at the University of York, said "Through this new partnership we aim to establish international recognition for mental health and promote research that sheds new light on interventions that could save lives and improve health and wellbeing".
Learning lessons from across the globe Clare Jones, a senior occupational therapist from the Friarage Hospital, Northallerton, has travelled across the globe to learn more about addressing the needs of an ageing population. One of eight delegates selected from the UK to visit Tokyo and Shizuoka, Clare met with nurses, occupational therapists and local
government representatives to discover how Japanese society are responding to having the largest elderly population in the world. Organised and funded by the Council for Local Authority International Relations (CLAIR) and the Japanese local government, the trip showcased pioneering plans to help people
remain healthier at home for longer. Clare said “The trip was a fantastic opportunity to see integrated, multi-generational, multi-functional services in action and discover how these can be implemented locally to strengthen older people’s community services in our area.”
Clare with occupational therapist and care home director Makiko Arima
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Celebrating our Now in its eleventh year, our annual Making a Difference Awards recognise the hard work, dedication, achievements and successes of individual staff and teams who work or volunteer across the Trust. The awards, which were sponsored by Ward Hadaway, included nine categories which highlighted teams and individuals who have made a real difference to help the Trust improve people’s lives. This year we received a staggering 230 nominations from colleagues, service users, carers and partner organisations. The judges had an extremely difficult task of shortlisting for the nine awards, and a panel including service user, carer and staff representatives had the unenviable task of selecting the winners and the highly commended entries. Finalists gathered at Holiday Inn, Scotch Corner on Friday 16 March for the award presentation evening. The event was compered by Peter Barron, former editor at the Northern Echo, journalist, presenter and author. The awards were presented by the Trust’s
chief executive Colin Martin, and chairman Lesley Bessant. Chairman Lesley Bessant said "This is the eleventh annual Making a Difference awards and it’s a great way to recognise staff for their dedication as well as acknowledge and showcase their amazing achievements. They make a real difference to improving people’s lives across the North of England. “There were over 230 nominations this year and the standard of nominations, as always, was incredibly high, demonstrating the great work that is going on within the Trust and the fantastic commitment of our staff. Well done to everyone who was nominated, shortlisted, highly commended and to our winners.”
sponsor Thank you to awards
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Drum roll please for Making a Difference Peopleâ€™s Winner: Graeme Flatman, community psychiatric nurse, adult community mental health services, Enterprise House, Spennymoor
Highly Commended: Jane Bounds, team secretary, Redcar child and adolescent mental health services (CAMHS), The Ridings, Redcar
Sponsored by Retinue Health
Winner: Mark Bradley, principal applied psychologist, offender health, Roseberry Park, Middlesbrough Highly Commended: Paul Hughes, advanced nurse practitioner, mental health services for older people, Alexander House, Harrogate
Healthcare support employee the year Winner: Faye Pearson, physical health and wellbeing practitioner, adult mental health services, Foxrush House, Redcar Faye Pearson
Highly Commended: Helen Hutchinson, healthcare assistant, forensic mental health services, Sandpiper ward, Ridgeway, Roseberry Park, Middlesbrough
Non-clinical services employee the year Winner: Susan Rowland, medical secretary, mental health services for older people, Derwent clinic, Consett
Highly Commended: Jeanette Currie, housekeeper, estates and facilities management, West Park Hospital, Darlington
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r the 2017 e Awards winners... Volunteer
Winner: Roy Genner, Pam Genner and Aidan Robertson, garden volunteers, West Park Hospital, Darlington
Highly Commended: Anthony Heslop, governor, involvement peer and volunteer, Durham and Darlington
Roy, Pam and Aidan
Winner: Peppermill Court, adult mental health services, York
Crisis resolution and intensive home treatment team
Highly Commended: Crisis resolution and intensive home treatment team, adult mental health services, Hambleton and Richmondshire
Non-clinical team the year Winner: Back care advisory service, nursing and governance, Lanchester Road Hospital, Durham
Highly Commended: Virtual Recovery College
Back care advisory service
Virtual Recovery Co llege
Outstanding clinical services Sponsored by University of York
Medicines management assessments project
Winner: Psychology service, mental health services for older people, Trustwide
Highly Commended: Medicines management assessments project, pharmacy service
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Chairman’s award everyday excellence Winner
Richard Hand Richard Hand
service manager, offender health and forensic community services, Middlesbrough
Andrew Anderson healthcare assistant, adult mental health services, Roseberry Park, Middlesbrough
“We call these the Making a Difference Awards for a reason. It’s because every day, every one of you makes a difference to somebody’s life.” Lesley Bessant, chairman “I want to echo the words of chairman Lesley Bessant from our Making a Difference Awards ceremony on 16 March and say that I’m so proud of our staff and what they achieve, in demanding and often challenging working environments. While the individuals and teams who were shortlisted, and of course those who won were highlighted that evening, I also want to say well done to everyone who was nominated and a huge thank you to each and every one of you who make a difference to the lives of our patients and their families”. Colin Martin, chief executive
#TEWVstars Thank you to all our sponsors who supported the Making a Difference Awards 2017.
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A haven for people in crisis
Home is where the heart is Two star crossed service users got their happy ever after when they tied the knot this Valentine’s Day.
Chief executive Colin Martin with The Haven partners
An out of hours service for people at risk of a mental health crisis or in mental health distress, recently celebrated its official opening. The Haven at 30 Clarence Street, York, a partnership project between the Trust, Mental Health Matters and City of York Council, provides a welcoming, safe and nonclinical environment where people can receive the support they need.
Ruth Hill, director of operations in York and Selby said “The Haven is quickly becoming an important facility for local people and plays a key role in improving access to crisis and community mental health services. We encourage anyone requiring out of hours support to use this fantastic service.” The Haven provides sign posting advice and support for people aged 16 and over and is open 6pm-11pm, seven days a week, 365 days a year.
Ann Felgate and Colin Smith, both in their fifties, met seven years ago at a drama group for people with learning disabilities. The romantic pair started dating but struggled to see each other outside the group as they lived in different areas and staffing levels at their supported living accommodation made meeting up difficult. There was also a question around the couple’s capacity to consent to a relationship. When Teresa Hannaway, a community nurse from Teesside south community learning disability team in Normanby joined Ann’s care team in 2014, she was determined to help the couple in any way she could.
Working closely with Colin’s community nurse, Andy McWilliams, and social services colleagues, in-depth assessments were carried out and a care package was put in place supporting the couple to move into a shared home where they started planning their big day! Ann, who has always dreamed of her fairy tale ending was delighted when her dreams came true and her and Colin said “I do” at the Sporting Lodge in Middlesbrough. Ann looked resplendent in a shimmering gown while Elvis fan Colin was every inch the part in a white and gold suit. The couple said “We’re happy this has finally happened and we can live like an ordinary couple; which is what we always wanted”.
Improve your mental wellbeing Hannah Greenheld and Matilda Bucknill, mindfulness based cognitive therapists are helping service users, carers and staff in York stay in the present moment and be kinder to themselves.
Hannah said “Many of us spend a lot of time brooding about the past and worrying about the future. Mindfulness can help you relate to your thoughts and emotions in a different way and help you feel less overwhelmed".
The duo deliver mindfulness taster sessions and courses for adults with depression or who are stressed by parenting or caring for someone with mental ill health or a learning disability.
Matilda added “We encourage people to come along to a taster session where they can try out some meditations and see if mindfulness could help them".
The happy couple
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Your governors invite you to attend...
Time to Talk Day Staff, governors and carers were on hand to listen this Time to Talk day (Thursday 1 February) hosting events at our main hospital sites and breaking the silence around mental health. Mac Williams JP, public governor for County Durham, was at a drop in session at Lanchester Road Hospital, Durham and said "It was interesting listening to people share their experiences and problems". Anne Carbin, service user and involvement member, who also attended the event, said "I
Join us Board of Directors meeting
was surprised with how many people stopped by. Conversation flowed freely and people’s concerns were addressed in a friendly environment. Drop-ins like this also help reduce isolation". Meanwhile at the Friarage Hospital, Northallerton and West Park Hospital, Darlington several people dropped in to see what was happening and have a cup of tea and chat. Staff from the Online Recovery College encouraged people to take a look at the range of self-help resources available on their website www.recoverycollegeonline.co.uk.
Tuesday, 24 April at 9.30am The Old Swan Hotel, Swan Road, Harrogate, Yorkshire, United Kingdom, HG1 2SR Tuesday, 22 May at 9.30am West Park Hospital, Edward Pease Way, Darlington, DL2 2TS
Council of Governors Wednesday, 16 May at 6pm Holiday Inn, Scotch Corner, Darlington DL10 6NR
Competition time Membership is a great way to keep up to date with our latest news. New Trust members who sign up during April, May and June will be entered into a prize draw to win£20 high street shopping vouchers and five lucky winners will be selected each month.
Showing people in Darlington online self-help resources
On hand to listen in Northallerton
Governors get involved Highlights of some of your governors’ work: • At the recent council meeting a number of questions were raised about waiting times for young people, mandatory training and the use of volunteers. Governors were also updated on a number of key changes in services. Papers can be found on www.tewv.nhs.uk. • Contributed to the development of the Trust business plan for the next three years. • Attended visits to services and staff with
members of the Board of Directors. Participated in a focus group reviewing the Trust’s quality account. Held interviews with a range of service users, carers, and staff about how the experiences of service users and carers were being sought for the purpose of improvement and service development. Reviewed Governor training and development requirements for the coming year as part of the annual council selfassessment.
Coming to an event? Would you like to speak to your governor or the Trust secretary’s team? Tel. 01325 552314 Email. firstname.lastname@example.org Write to: Council of Governors, West Park Hospital, Edward Pease Way, Darlington DL2 2TS Keep up-to-date with events and meetings
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Membership is free and anyone over the age of 14 years can join - simply visit our website www.tewv.nhs.uk/membership or email your name, address and request to email@example.com and a form will be sent to you. Alternatively you can telephone 01325 552314 and ask us to send you a membership form.
Governor question time The Council of Governors is always keen to hear from members. Do you have a comment, feedback or a question you would like to ask? Please email firstname.lastname@example.org or write to Council of Governors, West Park Hospital, Edward Pease Way, Darlington DL2 2TS.
Total number of members
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Governor spotlight Graham Robinson, Public Governor for County Durham took up post in July 2017. He reflects on his role over the last nine months…. Becoming a Public Governor was a journey into the unknown. With retirement looming, I wanted to give something back; becoming a Governor was an opportunity to embark upon a new challenge. It has been a humbling experience. A seemingly bottomless pit of information was waiting around the corner as were so many talented and hard working professionals. One such was Fran Bergin, locality manager, who was only too happy to show me around one of the Trust’s flagship premises; West Park Hospital in Darlington. I grew up in an era where mental health wasn’t discussed and there were negative connotations surrounding mental health facilities. Thank goodness things have moved forward. I was delighted to see this very modern hospital, where service users can receive, first class, around-the-clock treatment from professionals in a fit for purpose environment. I was also pleased to see that the hospital catered for patient’s families and the new family room on Maple Ward, geared towards children and offering home-from-home stateof-the-art facilities, was a real eye opener. As I left West Park Hospital, I felt confident that TEWV are not only providing the best possible environments for people to recover but also delivering excellent care by staff who are a credit to their profession.
Graham Robinson, Public Governor for County Durham
Liz’s marathon challenge Local governor for Scarborough, Whitby and Ryedale, Liz Forbes-Browne, donned her running shoes to raise awareness of mental health and funds for Scarborough Survivors, a selfhelp charity run by and for people with mental health problems. Liz, who is also a carer, achieved her own target of running 12 half marathons last year, totalling over 157 miles. A keen runner with nine years’ experience, Liz said: “I chose half marathons because they are both physically and mentally challenging and to do one a month for a year is quite an undertaking”. Whilst pounding the roads Liz was joined and supported by running buddies from her local running club ChrisFit in Scarborough. Club owner, Chris Makin pledged his support and boosted the funds by matching Liz’s sponsorship, raising the total to over £1300.
Congratulations to Liz who raised over £1300 for Scarborough Survivors
Mental health and learning disability services in Pocklington On 1 February the Trust became responsible for mental health and learning disability services in Pocklington. The services were previously delivered by Humber NHS Foundation Trust and we have worked closely with the Trust to ensure a smooth transition. This includes referrals from Pocklington Group Practice, schools, health visitors and other health and social care professionals
and services include adult mental health, older people, children and young people and learning disabilities. All service users and carers have been contacted, as well as partners and stakeholders in the Pocklington area to inform them of the change. A number of drop-in meetings took place in December and January at Pocklington Methodist Church, where people were given further information and shared their views on the planned changes.
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Providing mental health training to police
Supporting young people into work
Approximately 1500 police officers and staff have received free mental health training from Trust staff over the last year. The bespoke training developed by North Yorkshire Police and the University of York supported police to recognise signs of mental ill health, offered guidance on how to communicate with people in mental distress and provided a clearer understanding of referral pathways into mental health services. Lisa Winward, deputy chief constable, North Yorkshire Police said "Mental ill health is an increasing factor in police incidents. The more we understand people’s challenges and vulnerabilities, the better our service will be". Liz Herring, head of adult mental health services in North Yorkshire said "It’s important that people with mental health illnesses receive the appropriate help and treatment as soon as possible and we were really pleased to be able to offer our support".
We are working with Health Education England to provide supported internships to people aged 16-24 who have a learning difficulty or disability and/or autism. Project Choice supports young people to achieve paid employment by helping them to develop the skills they need for work through workplace learning. We provide a number of 12 week placements across a range of Trust services, including roles, such as meeting and greeting, administration, gardening and maintenance. Kieran, 21, has been working with the supporting users’ team to configure and distribute smartphones. He said "I can now say I’ve seen what working nine to five is like and that I’ve been to work and am trying to better myself and get a job. In
Recruiting for the future Over the past couple of years our recruitment team have been trialling new ways of working to make sure we continue to recruit skilled, compassionate and motivated people who deliver high quality services that exceed people’s expectations. One of the ways they are doing this is by hosting new style, values based recruitment events. Gemma Reeve, assistant recruitment project manager, said “Recruitment events mainly aim
to appoint to vacant nursing positions across the Trust. They offer on the spot interviews and all successful applicants are eligible for permanent positions. “Since January 2017 we have recruited 164 people at these events and 108 people have accepted positions at the Trust. In May and June we’ll be hosting a further two recruitment events and are looking forward to meeting our next generation of TEWV nurses”.
the future I would like full time employment and financial security". Stephanie Smith, Health Education England lead for supported internships said "We know 70% of young people with a learning disability or autism would like to gain employment. We know the challenges they face and we want to change that". Sarah Tonnar, project choice area manager, added “Project Choice is an innovative scheme that we are honoured to be part of. We can develop people’s skills and give young people experience to help them gain employment in the future". During 2018 we will be taking on more supported interns. If you are interested in the programme please contact email@example.com or firstname.lastname@example.org.
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Investing in children
Team members from Redcar
Following discussions with young people, a specialist assessor honoured three children’s services in Teesside with Investing in Children Membership Awards. The Redcar child and adolescent mental health service (CAMHS) team, based at Milbank Terrace, were praised for continuing to involve former service users and the various opportunities children and young people are given to provide feedback, highlighting a 'you said, we did' information board and traffic light rating system for one-to-one appointments as areas of good practice. Over in Hartlepool, the CAMHS
team at Dover House were recognised for their imaginative and inclusive practice, engaging young people to make positive changes to the service and actively involving them in a variety of different groups and activities including interviewing new members of staff.
within the inspectors report. A staff photo wall and monthly newsletter were also identified as areas of good practice.
The Stockton team at Viscount House are the most recent to receive this accreditation and their welcoming, young person friendly atmosphere was highlighted
Chris Davis, head of children and young people’s service in Teesside said “Service user involvement and engagement is really important to the Trust. We want to make sure
the people we look after not only receive the best possible care but that they have their say on how this is delivered. The fact that the young people interviewed made such glowing comments about the teams and recognised how we place them at the centre of everything we do is a fabulous endorsement”.
Adopting a trauma informed care approach A traumatic experience can affect people in various areas of their life, including their mental health, relationships and feelings towards themselves and others. It’s important that we understand this and take life experiences into account when planning someone’s care.
routine enquiry and the handling of disclosures, as well as making sure clinical staff are skilled in dealing with both single incident and complex abuse.
The Trust’s trauma informed care (TIC) program is designed to meet the Department of Health guidance around
Commenting on the program, Angela Kennedy, trauma informed care lead said "There's been a lot of work throughout the
Difficult life experiences can affect people in different ways. Some people experience symptoms which may have been their way of surviving trauma. Trauma informed care is about adapting our skills and behaviours and changing some of our processes.
Trust over the years that we can build on that haven’t necessarily been badged as Trauma informed. We've seen further achievements now we are making trauma informed care explicit and we provide a wide range of resources to develop staff’s skills and understanding of trauma. “To date over 600 staff have received training and we have lots more planned for the next year of the project, including extending the resources and training available, as well as the support for our trauma specialists".
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insight ISSUE 61 Spring 2018
Australian College of Mental Health Nurses research award 2017
Colin Martin with the IiP certificate
We have achieved Investors in People (IiP) gold accreditation for the second time in a row, demonstrating our commitment to high performance through good people management. Commenting on the achievement, Colin Martin, chief executive said "To receive this accreditation is testament to the hard work and dedication of our staff. The IiP report highlighted the mutual support and respect that our staff show one another and the Trust’s
commitment to developing and investing in people. I’m exceptionally proud of what we have achieved and want to thank staff for their continued commitment. We will use the assessment report to continue to improve the way we work.” Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results.
Converge director honoured
David Ekers, nurse consultant
David Ekers, a nurse consultant in adult mental health services from Durham and Darlington, has been awarded the Australian College of Mental Health Nurses Research Award 2017. This was for a presentation of his research programme exploring the delivery of behavioural activation by non-specialists.
Setting the standards The Care Quality Commission (CQC) will soon be undertaking unannounced inspections across Trust services. However, we don’t only rely on their visits to make sure we’re providing care that's safe, caring, effective, responsive and well-led. Our own compliance team work with clinical and corporate staff from across the Trust to carry out a rolling programme of internal peer review
Dr Nick Rowe, director of Converge at York St John University has been appointed Member of the Order of the British Empire (MBE) for services to mental health service users in Yorkshire and the North East. Nick was recognised for his work establishing a pioneering project, offering high quality educational opportunities, free at the point of access, to people who have used mental health services in the York region.
visits. These ‘mock inspections’ give teams the opportunity to experience what it is like to be inspected by the CQC and share and spread good practice. Meeting the CQC’s fundamental standards is about ensuring quality and safety for our patients and staff at all times. We need to make sure that we implement the learning from our last compliance inspections, continuously improving and celebrating good practice and innovation.
Positive practice in mental health
The group were delighted to pick up the trophy
Congratulations to the Rollercoaster parent and carer support group from North End House in Durham who were named winners in the Carer/Parent/Sibling category of the first National Children and Young People’s Mental Health (CYPMH) Awards held in Manchester.
Insight is Tees, Esk and Wear Valleys NHS Foundation Trust's regular publication for Trust staff, partner organisations and Trust members
Published on Apr 4, 2018
Insight is Tees, Esk and Wear Valleys NHS Foundation Trust's regular publication for Trust staff, partner organisations and Trust members