The 10 most promising IT services companies

www.insightssuccess.in April 2018

The

10 Most PROMISINS

IT Services Companies

Quick Efcient Way On-Demand Home Services is Now a thing in India and it’s Bright Future Ahead

Web Hosting Tips to Choose the Best Web Hosting Provider

Shaan Rizvi Founder & CEO

Plaxonic Technologies Redefining Excellence by Delivering Ingenious Services

Editorial

I

nformation Technology has transformed the way we do business in the current digital world. Previously, all the business dealing was done manually, where business required more labor pool to handle those data. Today a simple piece of data for an individual defines its unique identity throughout the globe. All process has been done through storage media, whether it may be cloud or an external hard drives.

IT industry is heavily influenced by factors like the global market and sustenance of its rate of growth. The recession in the United States also impacted the IT community in India negatively. These segments are altering and enhancing with vast potential, but there are concerns regarding the demand-supply gap, which is widening. Some challenges which the industry is facing are inadequate infrastructure, tax issues and limited preferential access for local firms

A Comprehensive Outlook on IT Industries

One of the biggest benefits that the computer and IT industry provides in India is the employment it can generate. Other benefits are export and Foreign Direct Investments (FDI). New markets have opened up in the Middle East, Africa, Eastern Europe, and South and South East Asia. India is now a major destination for IT outsourcing. There is no dearth of IT job opportunities in India. In fact, India is expected to overtake the US to have the most number of software developers in 2018 (52 lakh developers in India against America’s 42 lakhs).

The increasing enthusiasm amongst business leaders across the globe, due to the positive impact being created by digital technologies and disruptive innovation by individuals as well as corporations, will lead to a more collaborative approach amongst the countries, to accelerate and ensure success of this next wave of innovation.

While Indian IT companies have shown strong character and readiness to face present day challenges by upgrading their capabilities and offerings in line with emerging technologies and exploring collaborative opportunities with global manufacturers, challenges of the future must also be foreseen, to prosper in this increasingly competitive global environment and to transform our country into a positive India.

Poulami Das

™

Editor-in-Chief Pooja M. Bansal Senior Editor Shraddha Deshpande Managing Editor Poulami Das Co-Editors Sachin Bhandare Shweta Priyadarshani Art & Design Director Amol Kamble Co-designer Karan Gaikwad Picture Editor Alex Noel Art Editor Vanshika mittal Visualiser Shweta Ambilwade Business Development Manager Akansha Garewal Marketing Manager Dhruv Apte Business Development Executives Rutuja, Shraddha, Ashwini, Meera Research Analyst David Circulation Manager Vivek Database Management Prashant Technology Consultant Swapnil Patil sales@insightssuccess.com

April, 2018 Corporate Ofces: Insights Success Media and Technology Pvt. Ltd. th

Off. No. 513 & 510, 5 Flr., Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in

Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com

Cover Price : RS. 150/Follow us on :

www.facebook.com/insightssuccess/

https://twitter.com/insightssuccess

We are also available on : Copyright © 2018 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success.

Reprint rights remain solely with Insights Success. Printed and Published by Insights Success Media and Technology Pvt. Ltd.

CONTENTS

Article

Interview with Insights Success

Cloud Resolution

ErgodE IT: Introducing a World-class Buying Experience for Customers Around the World

ErgodE IT: Introducing a World-class Buying Experience for Customers Around the World

22

16

08 Cover Story

Plaxonic Technologies: RedeďŹ ning Excellence by Delivering Ingenious Services

26

32

38

42

Avekshaa Technologies: Making IT Systems Faster and Efficient

Cxo Standpoint Revolutionizing Communication through Technology

20

Codewave: Delivering Wide-Range of Services in IT Industry

CRM Overlook How to select a good Sales and Marketing CRM for your organization?

28

JVS Technologies Private Limited: Introducing free to use web based EHR to bring all physicians online

Quick Efcient Way On-Demand Home Services is Now a thing in India and it’s Bright Future Ahead

34

NetEdge Computing Solutions: Revolutionizing the IT Services Industry

Web Hosting Tips to Choose the Best Web Hosting Provider

40

IT Sector Playing an Essential Role in Weaving the Nation’s Socio-economic Fabric

O

ver the years, the Indian information technology (IT) sector has backed hugely in positioning the country as a preferred investment destination amongst global investors and generating huge job opportunities in India, as well as in the US, Europe and other parts of the world. Evidently, the IT sector has played a crucial role in weaving the nation’s socio-economic fabric and forging strong bilateral ties with the developed countries. Indian companies, in fact, have surfaced their place in this industry and differentiated themselves from the global competition on the back of consistent service and guaranteed results.

In the issue of “The 10 Most Promising IT Services Companies” we have signified an innovative Information Technology, which have accomplished trademark by providing advanced solutions and are well equipped for continuing the IT-industries future. Out appreciated all organizations will provide you best solution that will help to accomplish all future needs.

The journey of our magazine begins with Cover story Plaxonic Technologies, as a leading organization, strives for excellence, flexibility and tailor-made solutions towards their customers in the arena of IT & BPO industries.

We have enlisted, Avekshaa Technologies, as a next-generation specialized information technology products and solutions company. Azure Knowledge Corporation is a globally trusted company for simplifying and streamlining the process of capturing, managing, organizing, sharing and experiencing market, competitor, and organizational data. Code Wave is a prominent IT service company which designs and manufactures effective solutions with the latest digital technologies to scale and style the businesses. iGovSolutions as a company specializing in Regulatory Licensing Software and services. They want to be the One-Stop Shop for State Regulatory Licensing Boards throughout the country. InfrasoftTech provides Fintech digital solutions provider serving 450+ financial institutions across the globe. JVS Technologies Pvt. Ltd. for offering clinical software solutions for leading national and international Hospitals, Clinics and Nursing Homes. NetEdge Computing Solutions is an innovative IT Consulting, Software and Product Development Company. NIIT Technologies a leading global IT Solutions Organization, enabling enterprises manage information in a better way. Synergy Technology Services is built on customer-centric and quality-centric services. Their cognitive approach to challenges and services delivery has helped solve business critical issues for our clients.

In this issue we also have interviewed, Mr.Rupesh Sanghavi, Founder & CEO of ErgodE IT who have discussed the current initiatives and the future endeavors of IT services.

We have also encompassed some insightful CXO “How to select a good Sales and Marketing CRM for your organization?” by Nazish Ahsan, Founder & CTO of ZNSoftech. “What makes conversational UIs more efficient as compared to the traditional ‘tapping’?” by Shishir Modi,Co-founder, Niki.ai. “Tips to Choose the Best Web Hosting Provider” by Brijesh Joshi,Digital Marketing Executive, ESDS Software Solutions and “On demand home Services is now a thing in India and it’s bright future ahead” by Debadutta Upadhyaya,Cofounder & CEO, Timesaverz.

So, do flip the pages of our magazine which give you the accomplish knowledge about IT Services.

Cover Story

Shaan Rizvi Founder & CEO

T

he outsourcing market continues to grow more healthily in India with smaller deals and a greater emphasis on BPO. The merging of the offshore and onshore delivery models continues and service providers are also continuing the search for more competitive solutions in order to win customers.

We try not to turn blind-eye to the societal problems. It’s a cycle of humanity that we’re bound to follow

By understanding such context, a distinguished IT & BPO company, Plaxonic Technologies was established in 2013, as a fully powered workforce that transforms all the challenges into accomplishment. Since then, their sole aim is to bring about innovation in everything they touch and excel it with pure dedication, making an everlasting impact on the global platform.

The Passionate Leader of Plaxonic Technologies The fervent and young leader, Shaan Rizvi is the man behind the establishment of Plaxonic Technologies. His passion for entrepreneurship has always made him stand out from others. His zest to follow the dreams was so high that he dropped out of college and with an unfavorable beginning; he failed in making the first 4 startups successful. But as they say, ‘fall seven times, stand up eight,’ he challenged these failures and jumped high with Plaxonic.

Shaan says that he is fascinated by branding and marketing.

Being the CEO, he determinedly makes strenuous efforts to strengthen the product line and operations with pragmatic approach and marketing dynamism. To ensure organizational competency, he works with the employees in the best way possible.

Shaan streamlines operations, strengthens the product line, and drives growth for Plaxonic. His major focus is on inventing and innovating new ideas. He capitalizes on driving innovation within the organization on a consistent basis. He lets his people get opportunities to show their potential and enhance processes, business models, and products. His key strength lies in understanding the client requirements and delivering state-of-the-art products and services. He guides and directs the managers to set filters down through the organization to ensure its achievement.

Evaluating the success of the company, he upholds awareness of the external and internal competitive landscape for expansion, customers, markets, and so forth.

Shaan sets the bar for the level of performance to be extended and channelizes every employee in the right direction. He is an expert when it comes to balancing work and social responsibilities without letting either of them suffer.

The idea of revolutionizing the ever-growing field of IT services stuck Shaan Rizvi in the early stages of Plaxonic Technologies. This led him to drive of various customeroriented services, to dwell with the futuristic approach.

Revolutionary Spectrum of Services and Solutions As a pioneer company, Plaxonic Technologies occupied wide services of the IT & BPO Industries. The company delivers quality services ranging from IT support to web development to their clients. They keep themselves updated with the emerging technologies to provide state-of-the-art services: IT Staffing The company’s recruiters are known to be sharp-eyed while selecting the potential candidate for a job. Their team has been providing resourceful professionals without upsurging the budget or time due to the proper model of conduct.

They ease down the process with their gifted sense and voluminous database of resumes.

Customer Care Support Plaxonic Technologies generates revenues for companies that show confidence towards their talented team. The glory of having a full-fledged team of customer care executives is that they can be available 24x7 for their audience. The skills of touring clients throughout their company program and services are highly found in Plaxonic Technologies’ business executives. The organization believes, “Customer

Care” is not just two words for them but it means entirety for them. The clear conscience of their expert gives them an uniqueness in the BPO sector.

Portal Development, E-commerce, Web development & Shopping cart solution and many more.

Digital Marketing

Inbound/Outbound Plaxonic Technologies’ team of experts takes away all the stress to provide an unmatched quality of Inbound/Outbound Call services. Their highly specialized areas are: Help Desk, Taking Orders, Telemarketing, Surveys and more.

One revolution that changed the marketing world is, going online. Digital marketing is a heaven if you get it right.

Most appreciated digital marketing services are Search Engine Optimization, Social Media Optimization, Online Reputation Management, Conversion Rate Optimization and Pay Per Click also.

Chat/Email Support

Content Marketing

Chat and Email Support are known to own maximum shares in collecting customers’ data. This rooted in the organization to provide cost-effective and reliable services to their clients. They provide accurate solution to all customer queries, on time support, excellent data handling and creating opportunities to grow.

The company has proved their mettle in all types of content writing. The unison efforts put by the employees are immeasurable and appreciated by all the clients.

IT Support Services Being the IT Company, Plaxonic Technologies couldn’t miss out this aspect of the business from an all-around view of customer dealing. Their employees feel immense pleasure when they are able to smooth out the worry lines on customers’ faces. Some of their specialized sectors are corporate support, technical maintenance support, software and hardware troubleshooting and most outstandingly they also provide Warranty and Post-Warranty support.

Virtual Assistant In this stream, the company keeps their prices as low as $5/hour for a VA because of one aspiration and that is, gaining customer’s trust. The trend of globalization which enforces cheap labour rates, high-quality skilled work, and drawing global attention is at the peak of its era. Their dynamics and work ethos are unparalleled in the market.

Businesses are cutting their cost and the company is a bridge to keep their revenues high.

360 Degree Branding The creative minds of Plaxonic Technologies are the flag bearers of their agenda to provide exclusive designs and development of never-seen-before web & app designs, logo designs, banners, pamphlets, infographics and all the other graphic needs.

Application Development The reason why Plaxonic Technologies have made their name in App Development industry is that they make use of best software like Visual Basic development, VB.NET development, C# development, ASP, .NET development, Adobe AIR and other technologies.

Website Development At Plaxonic Technologies, they have confident programmers who transcend every expectation in a good way. They are experts in Web Application Development,

We believe in being innovative in every way and this attitude of ours has helped us reap unbeatable success

‘‘

‘‘

Plaxonic Technologies’ team comes up with innovative ideas, which could make a difference in the world around them

Ongoing Projects to Evolve the Market

Remarkable Aspects that Drives the Company Success

Presently, Plaxonic Technologies is focused on launching their flagship products. Being a pioneer company, they understand the value of authenticity and originality not just for the concerned business but for its patrons too.

Keeping the current concerns in mind, the company is developing an app to remove duplicate and counterfeit products from the Indian market. As far as other projects are concerned, their emphasis lies in innovation. They took the initiative to create jobs in rural areas. They are setting up several offices in developing cities and creating maximum jobs for people. Besides these projects, the company runs a very meaningful program that is exclusively designed to provide education to needy girls.

They have taken the initiative to make them capable of crafting a prosperous future where they are not depending on anybody.

Every company needs to figure out a purpose that drives an organization ahead. Businesses with strong values are able to attract and retain the customers. To make a positive impact, every employee needs to live and breathe these values on a daily basis.

Moreover, Plaxonic Technologies’ Retention rate is admirable as per IT industries. They believe each employee is a family member who at every step is known for his/her efforts & achievements. The organization highlights some significant points, which helps them to maintain differences from their competitors.

Strengthening Core Values Capitalizing on the core company strength makes Plaxonic

Technologies an unmatched option for clients as well as for employees. Their numerous rewards & recognition from the Indian government for providing ingenious solutions in government IT sector to enhance people’s lives, speak about their working standard.

Investing in the Employees The company offers a good salary and biannually increments to value the budding talents of the team. They set enough funds for employee development and implement a strong employee-training program. In addition, relaxing cafeteria, recreational activity room, a gym equipped with best equipment, cabs and nutritional meals is made available for their employees.

A Focus on Innovation Plaxonic aims to invest time in improving their teams in every direction. In this way, they get to scale up and stand out from the competitors. Their never-dying spirit, remain ahead of their competition and flourish in every way.

Driving the Right Culture As Plaxonic is termed as an employee’s company, the major focus is laid upon thriving culture of the company.

Spreading Happiness & PIF (Plaxonic Idea Factory) are some of the programs to motivate people. While the former one is all about a surprise visit to consistently performing employee’s home with gifts; the latter one is about providing a platform where everyone is free to come forward, share their views & thoughts on any topic and boost up their confidence.

Team Building and Motivation The team building activities play a major role in holding the employees together. These activities guide their business in a direction that aligns with the organization’s mission, vision, values, and goals.

Rewards and Recognition The organization believes that employee recognition is important for every organization and its people. The feeling of recognition and admiration are no less than a sense of great achievement.

Evolving With Time Experimenting away from the core business helps Plaxonic Technologies combat any failures. Whatsoever must be the

situation, Plaxonic Technologies works on the growth of the company keeping their values intact.

Challenges that Keep People Motivated Every company in this IT & BPO industry faces challenges and some of these challenges have slowly changed over time, but many of them are perennial offenders. Plaxonic Technologies has mapped their strategies to adapt to most of the challenges and are looking forward to implement them soon.

Social Obligation can Make a Better Future Plaxonic Technologies’team comes up with innovative ideas, which could make a difference in the world around them. The following projects have been under consideration for years now but this year onwards, they will expand the horizon through mentioned points.

Daughter of the Moon The aim of this initiative is to educate and make girls independent. The company believes, “An opportunity to a girl can change the world.”

Advanced Technical Training for Underprivileged Plaxonic Technologies is devoted to train the underprivileged with advanced technical training to refine their skills and grab good opportunity in their respective fields.

Gift of Joy Everyone deserves to wear a smile and have a hunger-free night when they sleep. Keeping this in mind, they spread their wings even farther to share happiness and gift the joy to one and all during the festive season.

Future Outlook “We’re a world of our own where invention and innovation are part of our daily lives. The place is for imaginative minds to come together, get to emblazon their talent and lead a life of their choice. With power pack performances back-to-back, we’re only looking into the future for unexceptional outcomes and pure customer satisfaction.

Plaxonic Technologies is here to stay and rise like never before.” - Shaan concludes.

Read it First

Subscribe today Yes I would like to subscribe to Insights Success Magazine.

Global Subscription 1 Year.......... (12 Issues) .... Rs. 2500

6 Months ..... (06 Issues) .... Rs. 1300

3 Months .... (03 Issues) ....

1 Month ...... (01 Issue) .....

Rs. 700

Rs. 250

Date :

Name : Address :

Telephone : Email :

City :

State :

Zip :

Country :

Cheque should be drawn in favour of : INSIGHTS SUCCESS MEDIA AND TECH PVT. LTD.

CORPORATE OFFICE â„¢

Insights Success Media and Technology Pvt. Ltd. Off No. 513 & 510, 5th Flr, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017.

Phone - India: 020- 7410079881/ 82/ 83/ 84/ 85 USA: 302-319-9947 Email: info@insightssuccess.in

Company Name

Management

Brief

Avekshaa Technologies avekshaa.com

Rajinder Gandotra Founder & CEO

Avekshaa Technologies is a next-generation specialized information technology products and solutions company.

Azure Knowledge azureknowledge.com

Dushyant Joshi Founder & MD

Azure is a globally trusted company for simplifying and streamlining the process of capturing, managing, organizing, sharing and experiencing market, competitor, and organizational data.

Code Wave codewave.com

Abhijith HK CEO

Codewave is a prominent IT service company which designs and manufactures effective solutions with the latest digital technologies to scale and style the businesses.

IGovSolutions igovsolution.com

Prasad Valay President

iGovSolutions is a company specializing in Regulatory Licensing Software and services. We want to be the One-Stop Shop for State Regulatory Licensing Boards throughout the country.

InfrasoftTech infrasofttech.com

Rajesh Mirjankar CEO

InfrasoftTech is a Fintech digital solutions provider serving 450+ financial institutions across 36 countries. InfrasoftTech offers wide range of Banking Products, Framework based Solutions and Specialized Software Services.

JVS Technologies Pvt. Ltd. jvsgroup.com

SAKET JAYANTILAL SINGHI Director

The JVS Group offers clinical software solutions for leading national and international Hospitals, Clinics and Nursing Homes.

NetEdge Computing Solutions “Vomaara Digital” netedgecomputing.com

Dr. Manoj Saxena MD & CEO

NetEdge Computing Solutions is an innovative IT Consulting, Software and Product Development Company.

NIIT Technologies niit-tech.com

Arvind Thakur CEO & Joint MD

NIIT Technologies a leading global IT Solutions Organization, enabling enterprises manage information in a better way.

Plaxonic Technologies plaxonic.com

SHAAN RIZVI Founder & CEO

As a leading organization, Plaxonic Technologies strives for excellence, flexibility and tailor-made solutions towards their customers in the arena of IT & BPO industries.

Synergy Technology Services synergytechservices.com

Pramod Singh MD

STS is built on customer-centric and quality-centric services.

Their cognitive approach to challenges and services delivery has helped solve business critical issues for our clients.

Interview with Insights Success

Rupesh Sanghavi CEO & Founder

N

ow a day, Mobile applications and web development are becoming the important aspects in the business. The Emerging technology is always the significant focus area for the organization ErgodE IT. The core value of the company is to enable every retailer around the world. In an interview with Insights Success, Rupesh Sanghavi, CEO and Founder of ErgodE IT gave some insightful views highlighting the influence of eCommerce which create direct selling opportunities to manufacturer and brand owner.

2.

1.

3.

Kindly describe vision and mission of the organization

What kind of products/services ErgodE IT offers?

We are business to customer, end to end, an integrated eCommerce company that provides direct selling opportunities to manufacturer and brand owner. We have an in-house, AI enabled ERP platform that brings a very high efficiency into retailing which makes prices more competitive for customers and selling opportunities for retailers.

16

Tell us something about the Founder/CEO

Rupesh Sanghavi is CEO and Founder of the company. He did Masters in Chemical Engineering from Texas A&M University and founded current business after 8 years of corporate experience in industrial automation.

He currently drives the strategical growth of all company verticals. He oversees and executes a long-term vision drives by AI and Automation through software.

The vision of the company is to enable every retailer around the world an ability to offer their products directly to consumers through highly efficient ERP system powered by AI. A mission of the company is to provide an integrated April 2018|

™

ErgodE IT: Introducing a World-class Buying Experience for Customers Around the World

platform for sourcing, selling, accounting and customer service across all compatible marketplaces around the world.

A mission of the company is to create a world-class buying experience for customers around the world with a choice of merchandise that is true of Global scale.

4.

Kindly highlight the IT consultancy & enterprise application development trends Technologies in the near future will be a mainstream in the real world. We are developing an in-house intelligent ERP system that is at the heart of our company's digital strategy.

We are rapidly moving to modernity to automate the maximum number of tasks.

We take the advantage of the enterprise application development. We have also been building case specific applications which will help us in the future. We also ™

April 2018|

encourage the idea to build hybrid applications. These hybrid applications will enable a decrease in overhead costs and will also encourage quicker development for multiple mobile platforms.

5.

Please throw some light on business intelligence

Business intelligence is a broader term that used to describe tools that are used to transform raw data into meaningful business insights. There are five stages of business development i.e data source, data analysis, decision making support, situation awareness and risk management. In this world of hyper-efficiency and smart software, we develop software that drives our business.

It will help us to improve our decision-making, helps in optimizing an internal business process, driving new revenues and will also increase operational efficiency. We have a sales order processing automation software that process, track and archive any order through one centralized platform.

17

6. What is your view on mobility enterprise market of the global world?

A shift is happening in the user computing market and the important part that businesses are concerned is how mobility will transform their processes, helping an organization to connect with its customers, generating new revenues and streamlining business operations.

The key product that mobility enterprise stresses on is how to combine application, data and device management and policy enforcement. As a result of this, we empower employees to work anywhere and it also simplifies our IT management. We offer a portfolio of tools and services to develop enterprise mobility solutions across a range of mobile platforms and devices. This helps us to increase employee productivity and also helps us to improve the customer satisfaction with highly secure mobility experience. If you desire to have a stable job and wanted to grow as per nation, then mobility enterprise market is the best option you can consider.

7. What is your opinion on Importance of Document management solutions and customized software solutions?

The benefits that document management solutions offer is often impressive than anyone can think. It probably helps us for the future transition to be better. It usually helps us to reduce the physical storage, robust indexing, lower costs, better consumer service, it also helps us to increase our productivity. Also, about the customized software solutions, it is an integral part of the firm. A customized software solution can help us to bring the thoughts into reality. Before saying yes to any project, one should always consider the objectives, desires and the requirements with regards to the software. Keeping in mind all these can really help one to design the customized software as per the business requirements.

8. Kindly highlight the future of IT Services I believe that there are lots of opportunities waiting in the IT industry in the next 5-10 years. But the biggest challenge that the IT industry is going to face is the security. Undoubtedly, it has become an integral part of us and to a great extent, we all are dependant on digital machines as they made our lives easy and comfortable in all walks of life. It has touched and influenced our lives in every sphere.

Anyone can try their hands in IT sector even if they are from a non-IT background. It made a strong mark in the lives of youth today. It helps in improving the standard of living of the people. It is no more a stand-alone sector but has become an integral part of finance, healthcare, retail, automation industry.

Ample opportunities will be there for people who want to try their hands in IT and will get a good hike as this is becoming an important part of our lives.

18

April 2018|

™

Cxo Standpoint

What makes conversational UIs more efficient as compared to the traditional 'TAPPING'

W

e are emotional beings looking for context, relevance and connection in a technology ridden world. And nothing better than the very technology enhancing human interactions and easing out our tasks, right? That’s the reason why by deep diving into the status quo of the AI driven market in particular, we find a vested interest in the development of conversational UIs. It comes as a no-wonder for such is the penetration of chat as a medium of conversation today- The average daily time spend on Whatsapp is 50 minutes!

Conversational UIs come with a host of personalization's and ease of exploration – only augmented by the chat-toorder ratio of 28% compared with a mere 1.4% on a conventional UI platform.

Why really the bet on Conversational UIs over tap based products?

Also, for a user having availed one service on a conversational UI, it becomes really easy apart from time saving to avail the other services owing to the single interface system in place. The user essentially doesn’t have to learn thro’each context of service.

1. Free of endless navigations

According to Nir Eyal, the author of Hooked: How to Build Habit Forming Products , a conversational interface can do something no ordinary dashboard can do - it listens and learns. “By noting the user’s response to the discrete piece of information presented, it remembers whether the insight was valuable”, he says.

While tap based apps claim that the time taken to click on a button is lesser than to type in for availing a service, it only sounds farcical on their part to not have included the time taken to navigate the multiple pages that pop up on clicking multiple buttons, multiple times.

Also, for a user who gets stuck, typing out his/her query on the same page, in the flow of conversation is much easier than to click on a help button and wait for directions to click on some other button!

3. On Track, right from the start While a tap based app understands the intention of the user only after the final click, perhaps when transaction comes into picture, chatbots strive to direct the user throughout the context of conversation by processing each input along the way to understand their intention thereby providing them with a rich and seamless experience.

4. Listen and Learn

Further, he asserts that communicating with conversational UIs is as simple as talking to a good friend. It is to be noted that like we form routines around turning to important people in our lives, we build habits with our technologies and conversational UIs are a habit forming technology – the very reason millennials prefer texting over calling.

2 Unbounded experience for the users

Stored Value of Products

On a conversational space, the users enjoy the freedom to input their thoughts seamlessly.

Meaning, be it an enquiry related to a service being provided or a query of help, the users receive an instant reply which provides them a sense of direction inside the app.

Whereas on a tap based app, the users have a covert restriction to click and explore only those stuff meant to be explored.

20

Stored Value

Habit forming technologies

Non-habit forming technologies

Usage A perfect graph of value and usage by Nir Eyal

April 2018|

™

About the Author Shishir Modi is the Co-founder of Niki.ai. He completed his education from IIT Kharagpur.

Before founding Niki.ai along with three of his friends from college, Shishir headed Strategic Initiatives at Indiareads. At Niki.ai, Shishir oversees the Business Developments efforts at the company. Under his guidance, the team has cracked successful partnerships with leading banks and OEMs like ICICI Bank, Karbonn Smartphones, Intex, HDFC Bank and Federal Bank to name a few, with many other top brands in the pipeline.

5. Are the stats in our favour?

YES!

(Source of data: ubisend blog)

The 2000s were an era of internet. Then came the age of mobile technology in the early second decade of 2000s, which sweeping us off with smartphones. And with experts predicting bots to replace apps within the next 3-5 years, it seems to be almost time for conversational UIs to revolutionize the market.

A recent study indicating that people spend 75 percent of their time on smartphones on text based conversational apps is a good argument for the segment.

With high-tech companies like Google, Facebook and Microsoft striding steadily towards this sector by ramping up their investments, research and innovation, the market landscape looks promising and appealing. Of course, when Satya Nadella says that chatbots are the next evolution of interfaces after the GUI and that they will fundamentally revolutionize computing, it is hard not to delve into the potential significance of the same!

™

April 2018|

21

Cloud Resolution

Cloud ComputingT

he Information Technology has become a prominent force in fueling the economic growth of the business world by spreading across the various sectors around the globe. Cloud Computing is one of the innovative platforms in IT which is gaining the prominence in the market of storage and hosting.

Economics and convenience are the prime reasons why majority of companies are following the path of Cloud Computing. As the IT market is very dynamic and competitive, innovative ideas in cloud domain are paving way for new prospects and expansions in the market. Apart from basic services like storage and hosting, cloud computing has made tremendous progress towards processing power through technologies like ‘Natural Language Processing’ and ‘Artificial Intelligence’. As per the research’s conducted by independent organizations, global expenditure on cloud services might reach up to $260 billion this year and around one-third of IT enterprises spending will be directed towards cloud services. These market trends are an indication of growing confidence and reliance on external sources of infrastructure application and security services. There is a radical shift in the companies as they concentrate more on computing as a service rather than investing on the entire setup. This results in decreasing the capital expenditure (CAPEX) and increases the operating expenditure (OPEX) of a business.

Although researchers believe that the cost will be a dominant factor for future investments, but there is also a huge demand for new cloud-based innovative solutions.

Transforming the Business World As per the analysis of researchers, approximately 80% of businesses will be using cloud services by 2020. Cloud has become a decisive tool to drive business growth and transforms the traditional ways of managing the business.

Some of the key ways that Cloud Computing is capable of transforming in today’s business: Enhances Data Recovery Innovative cloud solutions are proving to be the most optimal answers for companies looking for viable disaster 22

recovery plans. This recovery process reduces risk, maximizes productivity and resilience when compared to existing recovery methods. ‘Disaster Recovery as a Service’ (DRaaS) is a new solution that ensures the continuity of critical applications for the business. It offers close real-time redundancy in case of any disaster which can bring the business to a halt.

Fuels Business Mobility The cloud based management space is evolving at a fast pace. This platform provides the perfect solution to mobile businesses by keeping everyone connected from any device, irrespective of any geographical restraints. Rapid deployment and integrating diverse devices gives cloud based companies to perform much better.

Supports Remote Worker Working with remote workers is another new area where cloud based solutions is in great demand. Remote workers can create virtual desktops which can be accessed from any devices. Also, cloud-based video chat platform allows remote workers to be connected and ensure greater productivity.

Evolving Internet of Things (IoT) The core of cloud technology is IoT. Apart from enabling devices to be connected globally, fusion of IoT with technologies like ‘Artificial Intelligence’ is allowing innovations and analysis to redevelop IoT into ‘Internet of Everything’ (IoE).

TheComputin Financial and Operating Benefits of Cloud Computing Reduced capital investment is one of the key advantages of implementing cloud in today's business houses. Cloud helps to eliminate the expenses incurred on setting up the computing environment. Furthermore, the revenue-andservice premise for cloud providers is built on a ‘pay as you go’ model in which the charges are only for the services April 2018|

™

Revamping the

BUSINESS

which has been actually the company.

From the operational point, cloud computing proves beneficial to the organizations. Operational activities upgrades, change control, release management and data center mirroring are been eliminated to a huge extent. As it helps to simplify the complex technical structure, business find it easy to concentrate on the core operational activities.

utilized by

to be like

Quick facts ●

●

●

Top-line growth, employee collaboration and supply chain are the three areas which are expected to surge over the next three years.

Launch of new products and services, new lines of business and entering new markets are three ways through which cloud is transforming organizations.

Independent surveys reveal that around 58% of enterprises think that using cloud services will increase their revenues in the coming years.

Moving to cloud services is the beginning of a new journey. In the longer perspective, cloud computing is increasingly appearing to be a transformative change in the business landscape. This technology may not be suitable for every organization but implanting this technology presents immense benefits for enterprises to enhance their productivity. Cloud services are helping enterprises in achieving a high level of transparency and adaptability of IT infrastructure. Being able to access the latest technology without any investments is also – one of the reasons why companies are so inclined to adapt cloud services. At present, cloud solutions have emerged as the best methods to revamp and enhance the IT infrastructure within an organization. ™

April 2018|

23

Avekshaa Technologies: Making IT Systems Faster and Efficient

I

n today’s connected world, Internet & Information Technology has opened enormous opportunities for businesses to expand beyond international boundaries.

However, this has also brought along issues of higher levels of complexity in the IT Systems and higher demands from Customers and Employees using the system resulting in issues related to Application Performance, Information Security, Protection of Identities, Scalability and Availability of the IT systems.

Performance, Availability, Security, and Scalability (P-A-SS™) today have become an underlying requirement for any enterprise in any domain using IT as a major channel to deliver value to their end-customers. This is even more pronounced when using SMAC technologies where customer expectations of P-A-S-S™ are rising steadily.

When P-A-S-S™ requirements are not met, both customer experience and employee productivity drop and this results in loss of opportunity, financial loss and reputation damage.

be a global market leader in the P-A-S-S™ Assurance space.

Rajinder inspires and works with his team relentlessly focusing on the vision for Avekshaa since the company’s inception has resulted in several global recognitions - from both customers and the IT industry. Under his leadership, the company has been consistently recognized for its excellence, innovation and value delivered. His expertise in this field has enabled him to mentor many technology enthusiasts. He is a thought leader at the Industry level, driving the concept of “performance driven development”.

Under Rajinder’s guidance, Avekshaa has successfully built a brand for itself in the Performance engineering space. It has an installed base of over 40 Enterprise customers, has won 14+ awards and recognitions, and has multiple CXO level references.

Game Changing Services Avekshaa has four key offerings; Advanced Performance Testing and Benchmarking: It provides a truly independent performance testing and benchmarking, and takes testing to the next level of maturity, where they NOT only report Performance, Availability, and Scalability issues in IT System / Apps, but they conduct root cause analysis (RCA) to identify the precise issues and help FIX them too.

Apprehending this, Avekshaa Technologies, a nextgeneration information technology products and solutions company, has become the trusted partner to clients globally, helping them address these burning issues of Performance, Availability, Scalability, and Security (P-A-S-S™). Clients are also looking to extract maximum value out of the investments made by them in their existing and new IT infrastructure, Applications, and Processes. Moreover, it ensures better Customer service, Profitability and Operational efficiency for its customers by enhancing performance, availability and scalability of business critical applications and IT system through its P-A-S Assurance offerings across the life cycle and various integration points.

Production: Avekshaa’s Break Fix solutions address the most critical Performance, Availability, Security and Scalability P-A-S-S™ issues to quickly get your production IT systems back on track and further improve the performance across the system.

An Exceptional Leader Rajinder Gandotra, Founder and CEO of Avekshaa Technologies, is a thought leader in the space of Performance Engineering. Along with his team, he is building a world class technology company with a vision to

Migration: Zero-defect and zero-downtime migration.

Avekshaa helps its customers in a hassle-free migration. It works with its customers to proactively prevent and resolve P-A-S failures in IT systems / Apps Migration, thus preventing business disruption risk post migration due to

26

April 2018|

™

“Our results oriented, vendor neutral and technology agnostic approach makes us the trusted advisor to our enterprise clients worldwide”

technology failures.Development: Avekshaa works with its customers to proactively engineer an application with high performance, efficiency & reliability to prevent late discovery of P-A-S failures.

Furthermore, Avekshaa also helps its customers to continuously improve QoS of production and development applications. It also works with its customers to proactively improve performance, availability, and scalability and prevent surprise P-A-S™ failures for business critical applications, thus delivering sustained, superior customer experience. Avekshaa’s relentless focus on delivering value in all its engagements has resulted in customer’s endorsements at senior most levels.

Avekshaa’s deep understanding of the performance engineering landscape, customer pain points, gaps in the existing products and future requirements of the application performance has led to the creation of appNeura AI Software Pvt. Ltd. It offers ML/AI products in the space of Digital Experience Monitoring (DEM) and APM-AIOps. DEM is a term coined by Gartner and encompasses Real User Monitoring as well as Synthetic Monitoring.

Avekshaa understands that in today’s digital world Application Performance has a direct link to an organization's success and survival. appNeura products address these challenges precisely. They leverage the deep understanding of the performance engineering landscape gathered over the years by Avekshaa, to solve complex IT performance issues of the enterprises. appNeura products provide actionable insights about the QoS of apps to ™

April 2018|

Rajinder Gandotra Founder & CEO enterprises. They suggest corrective actions needed be taken to improve the app performance and scalability.

Further it uses predictive analytics to forecast and prevent a potential failure. This helps in proactive issue resolution and Customer Experience improvement across channels. appNeura is designed, not only to solve the problems of today but also to innovate and match steps with the changing needs of modern businesses to make them future ready.

Future Endeavors Avekshaa has built a brand for itself in India and is one of the leading Performance Engineering companies in the country. It has been involved in projects of national importance and has successfully delivered some of the most complex projects in the world. Avekshaa works with more than 35 enterprises in India and of these, 25 are among the Et100.

The future advancement plans of the company is to leverage its rock solid foundation and spread wings in the unexplored national & international geographies of US,UK & Australia, to penetrate into various verticals and domains like e-Commerce, Captives, Energy, Utility & others, and to add more offerings to its suite like Managed Application performance monitoring and QoS improvement.

27

CRM Overlook

How to select a good

Sales

CRM

&

Marketing

for

your

Organization?

I

mplementation of a CRM solution is a harbinger of the new work environment, where we try to make the automation of all processes and activities. One thing is clear that whatever software solution you select will not be 100% exactly fit in your today’s business process. But still, the solution must fit and fulfil more than 80% of the current and futuristic business processes.

prospects and clients are many and at various locations for various types of product and services. So you need a system to have a proper, timely management of various task and appointments.

Below are few important pointers which must be considered and looked deeply while selecting a CRM solution for the business development team.

Blend of both Marketing & Sales process

You must understand your pain points You must think and understand your pain points, that why actually you need a CRM solution or software to manage your business processes.

Is your organization so big enough that you have people at different locations and managing them one-by-one for every activity of business has become a cumbersome process? On the other side, you have a small team, but your number of 28

Sometimes you have multiple types of documents for every party that finding them in your hard drive is a problem, etc.

A good business development CRM must cover both marketing and sales process. In almost all organizations we have separate and dedicated marketing and sales team, with the set of defined activities and responsibilities. Many times, we have outsourced some of the marketing activities to any third party who works for us in a region or country, in a particular language. But at the end, this hits our quarterly and annual marketing and brand promotion budget. A CRM should give a complete clarity of all Marketing campaigns along with their sub-campaigns and related ROI, in terms of a number of leads generated and deals closed. This must give you granular level drill down April 2018|

™

About the author Nazish Ahsan, Founder & CEO at ZNSoftech. He is also the CoFounder & Director at GrowthFactor, SportsBuzz. He completed his Bachelor of Technology from the University of British Columbia, Canada. Nazish is passionate, accomplished, result oriented and innovative thought leader, entrepreneur and technologist with an extensive 16+ years of experience in IT, Product development, performing design and development of client-server & web-based multitier applications with start-ups as well as large multinationals.

™

April 2018|

29

and data visibility at all possible levels on a high-end dashboard.

At the same time, it must cover all your sales process, starting from lead engagement, opportunity funneling, documentation, task, appointments on your inbuilt calendar, communication, etc. it must have a very clear and strong role-based authorization mechanism.

Such type of software is one of the best CRM for small business.

There are many other superb advantages of going for a cloud-based SAAS model CRM solution. A cloudbased solution is superb CRM for small business.

Have a deep techno-functional discussion with vendors You must have a deep technofunctional discussion with the vendor to understand the technical as well as the features and functions of the proposed solution.

User Work Habits and Capabilities You must also understand your workforce and the actual users. Are they tech savvy enough to use a software solution? Can they be trained enough to understand and use the software in the correct manner? Are they having devices suitable and compatible with the software accessibility?

Go for cloud-based / SAAS based CRM Solution There are a lot of advantages for selecting a cloud-based sales CRM solution and that too on SAAS model or monthly and quarterly subscription model.

The best advantage is that there will be no or very small upfront cost of ownership. Monthly billing gives you the comfort of paying in equal installments. Depending on your number of user licenses you can increase and decrease the subscription cost to the company.

You don’t invest on hardware infrastructure at all, and that is a big cost.

30

Technology platform must be robust enough to support multiple people and data, and at the same time, the features should be capable of handling business dynamics and various scenarios.

Can you manage multiple businesses from same CRM Login?

A progressive company always thinks of creating multiple entities and group of company. While you grow big with multiple names and brands, is your single business development CRM giving you that visibility or you have to buy other CRM for multiple businesses. A good CRM must be capable of handling multiple business entities by a single login.

Customization CRM must be customizable as per the business dynamics. Now the customization is either form the implementation console or it can also be from the code level. So you must evaluate the strength of OEM as well as channel partner before actually finalizing the deal.

Scalability, Mobility & Lightweight solution architecture A CRM must be highly scalable and cater to the expanding need for your business. Since this is a mobile world where all solution must be very quick and responsive to any device anytime.

For this, the solution must be lightweight for fast accessibility.

Notification and Alerts Notification and alert is very important and integral part of the CRM solution.

If the system is giving you auto alerts and notifications at all levels of the business process, then it is worthy to be explored deeper. This helps users to get up to date on every activity of the sales team across the hierarchy. You can't miss any important task and appointment if the system has inbuilt notification mechanism.

Check the data intelligence Customer Support We all know that data is the key decision driver for any business house.

Now a day we have the huge amount of data in the system and data visualization is a challenge. So a good CRM must have a very strong in-built Business Intelligence & Data Analytics, to give live analytics of every activity and movement of the business.

Very important factor for the success of the CRM is the support system to customers and licensed users. This support must be round the clock or at least should be available during the working hours.

All this available in world-leading upcoming CRM called GrowthFactor CRM (A Business Growth Engine)

April 2018|

™

Codewave: Delivering Wide-Range of Services in IT Industry

T

he days of low-cost commodity services are waning, as IT organizations seek stronger strategies with IT outsourcing providers in the era of digital transformation. Digital transformation, automation, and data analytics are not only shaking up the IT operations but also impacting the quality of services. The modern-day organizations look for ‘buy’, ‘build’ or ‘augment’ model where they expect their technology service providers to swiftly enter into short-term engagements and transform the business outcomes.

Today is the world of ‘pay-as-you-go’ model which turns out to be flexible for the businesses. The organizations look for a certain combination of talent which can be engaged for a definite period of time, can find the solutions with a ‘go-getter’ attitude, and augmented team instead of a service provider. The major key point to survive in the technology services industry in today’s time is to ‘share a vision together as a team’.

Codewave, overcomes the various impacts in information technology industry and has proved to be one of the prominent IT services company which delivers a versatile set of technical services in the IT industry. It possesses a compelling ‘product led tech’ strategy which makes its services unique and provides peer comfort to the customers.

Codewave have the ability to build their services with the help of open source technologies and this approach makes it a unique designing company among the rest organizations.

32

The Rock-Solid Pillars of Codewave Abhijith HK and Vidhya Abhijith are the two Co-founders of the company who both belongs to a sound technical background and possess two decades of magnificent experience in the IT industry. Being the key leaders, they both serve their best in fulfilling the responsibilities to place organizations on the verge of success. Abhijith heads the Digital Transformations Technology and Vidhya looks after the Digital Interactions and Experiences area. With their combined efforts, Codewave develops a sturdy ‘product led tech’ engagement for its customers to deliver the best services.

Codewave’s Formula to Elevate its Success Ratio The company culture firmly believes in ‘five’ parameters which are Dependability, Competence, Ownership, Team play, and Impact. The company holds an incessant growth framework which believes in high- performers having great leadership potential and holding high score in all the parameters when their peers and leads review them. In accordance with the company’s perspective, a highly dependable person help the team to respond to the challenging situations, a highly competent person has the required knowledge, intelligence and ability to solve the problems, a person having high ownership quality takes responsibility for learning. The company culture believes that high team play is responsible for quality listening, expressive thinking and connecting the vital dots. It also

April 2018|

™

“We build winning apps, guided by our values - passion, commitment, competence, honesty & humility”

Vidhya Abhijith Abhijith HK Co-Founder Co-Founder emphasizes that employee having high impact feature can give concrete business results which will strengthen the roots of the organization in the IT services field. enough skills to prosper in the initial stage of AI (Artificial Relentless Efforts for the Betterment of the Company Intelligence). The company is thriving hard to create a micro-economy plan by implementing practices such as Codewave is making solid improvisations in expanding the monthly monetary bonuses based on project profitability, ‘design-led engineering’ team. It aims to build a capable bi-annual increments and promotions based on 360 peer team to take a convincing plan which will make costfeedbacks. The systematic approach of Codewave has been effective digitization projects and innovations on a large successful in filling the gaps between Finance and HR scale. Despite having a lot of adversities, the company has organizations. adapted the vivacity to apply new learning techniques in the business area. It is making unremitting improvisations to From the time of its inception, Codewave has been increase the flexibility which fits in its core foundational thoroughly focusing on building a self-sustaining business. values. Codewave is now looking forward to evaluate According to its learning experiences, the company has potential investments which will act as a catalyst for the paid complete attention to strengthening the roots and company. foundational values in the IT industry and continuously developing its business practices. The current challenge for Designing a Significant Way towards Glorious Success them is to serve large scale investments on ‘Digital’ arena to nurture the company, by obtaining unique talent and Codewave has set aggressive business targets for Q1 2019 better accessibility to the market. The increasing success and it is planning to organize workshops and events which graph of Codewave reflects the tremendous opportunities it will assist the organization in expanding its roots in the IT will have in the information technology industry. industry. The management plan of the company aims to take up disruptive digitization projects on the global level and to develop exciting opportunities for the young and passionate workforce. This effective plan will generate

™

April 2018|

33

Quick efficient way

On-DEMAND Home Services

is Now a thing in INDIA and it’s Bright

FUTURE Ahead I

ndia’s move towards a digital economy impacted every business category in some way or the other. The demonetization drive launched by the Indian government and the days following that massive change brought to the fore advantages of e-services. It was just the launchpad, this rapidly evolving business category required.

In the following days, Uberification, shared economy, the democratization of employment, selective employment, and digital economy were the buzzwords everywhere! Ride hauling services, and e-payment services among others were grabbing the headlines. Powered by the fast Internet, for once the Indian populace understood: they could exist in a cashless economy! And it was the e-services that made this rapid transition happen!

Evolution of e-Services After the tumultuous times, now that the things have settled down, it is a good time to ponder over what the e-services have attained in India and what they could further aim at.

This is one business category that can be proud of it. For

34

e-services has leapfrogged in terms of their evolution, adoption and consolidation rates. It took about a decade for e-commerce to translate into a habit for the Indian populace. e-Services have attained this feat in twice less time! The sector is of course fueled by factors such as mobility of things, skill development initiatives and a nuclear family focused urban ecosystem. The declining mobile Internet rates across India have also played their part in reaching this new business model to the end users.

Services that the People Need This business category has ushered in a life of convenience and comfort for the end users. As mentioned before, one of the key influencers’ behind the meteoric rise of e-services is the nuclear family based urban ecosystem existing today.

While the modern-day nuclear families like to make their purchases from e-commerce stores, they have other requirements too. They want instant help (in the forms of services) to support their fast going lifestyle. Further, the services are needed at prices and timings of their choice.

April 2018|

™

About the Author Debadutta Upadhyaya, Cofounder & CEO, Timesaverz, she is an eternal daydreamer and challenge seeker who loves embracing tough jobs to be done and have always succeeded in rallying together smart and winning teams to get the job done.

A student of journalism, I took up a media-sales profile by chance and graduated to serving in leadership positions across some of the best media companies ranging from start-ups to Fortune 500 entities. Currently, she is engaged in building Timesaverz - India’s 1st on-demand home services company.

She has expressed her excitement about the prospect of building another winning team and a successful business. Debadutta’s specialized areas are building winning teams and businesses, Market Analysis and Expansion, Sales and Marketing, P&L management.

™

April 2018|

35

Unlike their predecessors, the families of the modern times look upon physical searches (for essential services) as a wastage of time and energy. They are looking for solutions on the Internet, to be precise through utility mobile apps. If they find affordable and convenient services, which reaches their doorsteps on time they are happy! And the on-demand and timely e-services are supporting them ideally.

Bringing New Employment Scopes While talking about the massive growth of the e-services sector, it should also be pointed out that this business category is ever under the magnifying lenses of the business analysts. As the category facilitates more intensive customer touch points than any other of its peers, it is always under the scrutiny. The scope of operations for the e-services has also expanded in the last few years. The operations scope that was restricted outside homes (through cabs) has now come inside homes (through doorstep deliveries and services). This proliferation of the scope opens room for new support ecosystems such as background verification, skill up gradation and digital coaching, which in turn can open up new employment scopes for Indians.

Path Ahead Having harped on the highlights of this sector, it should also be remembered that just like any other developing business category, e-services still needs some time to mature. The services under this category are still grappling with the fundamentals of standardization in the scope of service and experience. As the last mile delivery remains and will 36

remain, for the better part, un-automated having a huge dependency on human efforts. So, the major players need to make judicious choices in terms of their execution plans.

Consumers have already got a taste of the convenience that the e-services (doorstep delivery and services) model can offer. And now that they have choices, the differentiating factor for the major players in the niche would be the customer experience or satisfaction quotient. Brands in this business category should rightfully aim at creating brand evangelists, and not just end consumers. Rightfully, many service providers are moving away from judging their success in terms of the vanity metrics and adopting the hardcore ones such as NPS, return usage, cohorts on multiple service adoption etc.

Models that Work Business models within this business category are changing at a fast pace, from lead-based to multiple marketplace models. As we move into the future, it would be interesting to watch how these models evolve: whether the unit economies or full stack model works best for the business category. Till date, the major players are doing their own permutations and combinations to find a winning model.

Like any other business category, the e-services business sector too would go through the evolution-churn and finally settle down into a tried and tested business model. We at Timesaverz, have had the privilege to witness these interesting changes ongoing in the business category. It has been a fulfilling experience to see e-services grow so fast in India!

April 2018|

™

JVS Technologies Private Limited: Introducing free to use web based EHR to bring all physicians online

O

ver the years, with a vision to provide cost effective IT software products to healthcare industry, JVS Technologies started its operation in establishing foots in healthcare domain in the year 2002. In last 16 years, the company has grown exponentially and has expanded its business in 35 countries.

The company with its vast experience, comprehensive solutions, innovative thinking and world-class customer support system, is well positioned to reap the benefits from the high growth rate of healthcare industry. Further, with the recent launch of personal health record apps connected to electronic health records system, it will allow the patients to carry the medical records in their smartphone while visiting the physicians.

By introducing big data analytics and artificial intelligence (AI), they make their software smart enough to reduce the users workload and increase accuracy. It has launched an integrated and scalable EMR & HMS software solution for physicians, clinics and hospitals and covers most of the areas of Healthcare IT. Recently, it has ventured into mobile e-commerce segment for future growth and to introduce diversification. They offer a robust mobile ecommerce platform under the brand “Quick eSelling”.

JVS Multi-Lingual Product and Services JVS Group headquarter is based in Ahmedabad with office in New York and having clients across the globe, including developed nations like USA & UK to war prone & under

38

developed zones like Palestine, Somalia and Afghanistan. It has more than 100 business partners and is on the path of expanding its business in rest of the world.

Being a 100% product based company; JVS provides multilingual solutions for healthcare domain, which includes all the basic functionalities of clinic management system and hospital management system with various device integration for seamless flow of clinical data from device to software and to the physicians’. They also provide software solutions for various medical specialties like SoftCath & JVS-DiComPlus software for interventional cardiology, OncoSoft for Oncology specialty, Laboratory Information System and software for Pharmacy Stores.

With a unique approach of providing all-in-one integrated IT solutions, it also offers an integrated ecommerce mobile app platform for B2C & B2B in ecommerce segment. By realizing the struggle faced by majority of physical businesses to survive today because of changing buying habits of consumers, it has come to rescue of brick and mortar businesses.

It is beyond the reach for most of the retail and wholesale business to develop and maintain ecommerce mobile app due to high cost of development and maintenance. JVS brings the advance technology in hands of these people with Quick eSelling free to use mobile app platform to launch their ecommerce mobile app with-in hours and with “Zero” capital expenditure. It will be a direct threat and challenge to large ecommerce portals like Amazon & Flipkart to sustain their growth.

April 2018|

™

“When risk takes place, Be Passionate, Be Patience, Bring new forth ideas and Enact changes to overcome those bricks”

An Ingenious Mind of the Organization With a broad base of experience in IT product development and marketing functions, Saket Singhi, Founder & Managing Director has repeatedly demonstrated a strong ability to incubate and develop new business solutions with big results and minimal investment. His primary areas of expertise are in building new teams and functions, resolving business issues quickly with innovative processes, technologies, and leverage existing investments. In addition to his extensive experience running a product based IT company, his love for technology coupled with his understanding and empathy for the business gave him a unique ability to develop futuristic technical solutions.

Rewards Gained by the Company JVS feels proud to be one of the first to develop a market for clinical software’s in India and being among top product based Healthcare IT companies, having well established products being used by clients in more than 35 countries.

Since 2007, JVS is official partner to Cardiological Society of India in successfully running National Interventional Council (NIC) - Clinical Data Registry.

Since last five years, more than 1000 customers have been added to the company. It has also launched world’s first plug and play software with storage device for interventional cardiology.

Challenges in Delivering Adequate Solutions For a bootstrapped IT product company, it is always difficult to develop or penetrate into the market quickly ™

April 2018|

Saket Singhi Founder & Managing Director with new products and ideas. By walking on a lonely path for the past 16 years in order to grow, the company worked towards developing the market by providing innovative products, offering scalable solutions, best quality support system and worldwide marketing. Today, JVS team with dedicated efforts has created a niche place for itself in healthcare industry with more than 2.5 million patients registered in on its SoftClinic EHR software.

Future Roadmaps “E-commerce and mobile commerce have dramatically changed the way brands reach customers, making it faster and easier for consumers to make purchases on the fly while avoiding the hassles of going to the store.” J. Hilburn Davis In today’s competitive world of eCommerce, all physical businesses are struggling to survive or grow. JVS has ventured into eCommerce space with vision to help brick and mortar businesses compete with leading marketplaces like Amazon & Alibaba.

Saket Singhi states, “Our current focus area is to bring all brick and mortar shops online with free to use “Quick eSelling” mobile eCommerce platform and offer them the same technology which is used by large marketplaces, to create a level playing field.”

39

Web Hosting

WEB HOSTING PROVIDER E

nterprises make use of their website to reach existing clients and new potential customers. Every piece of information is available on the website in the form of web content, blogs and product and services to educate an individual about the offerings of a company.

Organizations make sure that they are reaching the right audience but most of the times there is one common mistake that organizations make -- they do not consider a good web hosting service for their website. Pricing of a hosting service alone does not conclude that the service is suitable for your business; there are multiple functions which a business should consider before availing a hosting service. Some organizations don’t consider this as an important step for their website which ultimately spoils their online presence and leads to loss of acquiring customers. In this blog, we will discuss the necessary points which should be considered while choosing the most appropriate web hosting provider for your website.

Let’s find out how to choose the right web host for your website 1. Understand what type of Web Hosting you need First understand the need of your business and then select the web hosting options accordingly. If your website experiences high traffic, then Dedicated Hosting is the best option for you instead of Shared Hosting which is designed for small websites with limited demands.

2. Choose the right package Opting for shared hosting will provide limited amount of server space and there is also the fear of website slowing down due to multiple websites being hosted on the same server. Dedicated server will provide maximum resources and high performance even when high traffic is experienced. An option like Virtual Private Server (VPS) offers a flexible platform for fast-growing websites but is a bit expensive compared to shared and dedicated hosting.

3. Ensure the right amount of bandwidth Some hosting providers set a threshold limit to the amount of bandwidth you are allowed to use each month. Newlylaunched websites don’t need a lot of bandwidth but eventually they grow and it is a good practice to make sure that the hosting service you have selected doesn’t have a bandwidth lock.

40

April 2018|

™

ABOUT THE AUTHOR Brijesh Joshi is a digital marketing executive at Host. He is also a passionate blogger who loves to pen down his thoughts on cloud computing solutions and various technology related stuff.

He prefers to spend his time learning about AI, IOT and watching Sci-Fi Movies.

4. Don’t compromise on price

Brijesh Joshi Digital Marketing Executive

accordingly, there might be another player who is established in the market and will have another package which offers high-end services.

Various web-hosting providers offer services at a very low cost which seems tempting but they actually provide very few features because you only get what you have paid for, and hence, you do not receive service which are essential for your website. There are several packages to choose from based on your website’s requirement. The cheapest plan will offer slow servers, poor customer service and constant downtime whereas a little expensive hosting package will cover almost everything your website needs.

Based on your requirements, look for a hosting provider who will provide you with all the services you need for a good website. Shortlist the service providers which you think are suitable for your needs. Compare packages of other providers and the features which will give you an idea on spending the amount allocated for hosting service.

5. Be thorough with T&C

8. Ask about security

Know exactly what the hosting provider is offering you, understand the complete Terms and Conditions of the service. Read through the document which includes one of the most important aspects which is -- refund policy that you might need later in case you are not happy with the service.

There are a lot of breaches on websites which do not have security layers to protect the content and data which is hacked and eventually compromises important information of users and visitors. Security should be a main concern for any entrepreneur while choosing a hosting provider.

6. Understand the features you need It is very important to understand the needs of your website by which you can figure out the services you might need. If you have a growing website then don’t select a cheap hosting service which would not have the RAM, storage space and the processing power which would cater to your needs. A new entrepreneur has limited budget and will choose a hosting service which suits his current needs and ™

April 2018|

7. Compare Hosting providers

A virtual store is what a web host provides you and you should take care of it to display your presence in the market. You need to carry out your research in order to select the best hosting service. There are technical considerations when it comes to selecting a server which would suit the size of your business, but you need to make those choices carefully. You now know the points to take into account while selecting the best web hosting service for your website.

41

NetEdge Computing Solutions: Revolutionizing the IT Services Industry

T

he current trends in IT services are driven by Artificial Intelligence, Machine Learning, Internet of things (IoT), Analytics, Big Data, Block Chain, and Cloud Computing. Fintech has become the talk of the town with the implementation of Blockchain technology and the rise of cryptocurrency. The financial sector is witnessing disruption due to technology which is making organization like banks, credit unions etc. to adopt the latest technologies to remain significant player in ever changing industry.

Understanding this, NetEdge Computing Solutions, an innovative IT Consulting, Software and Product Development Company, is working extensively to connect such organizations with technology to help them scale up their businesses.

NetEdge’s philosophy is to establish a partnership relationship with its clients in which attaining the goals of the client results in mutual success. They work with the clients to architect and implement solutions to meet their business objectives and shorten the time to market. As the name suggest, they work at the edge of the ever evolving and ever growing Net of Technologies. They have a proven track record of developing IT solutions and services using latest technologies and deploying professional staff that will complete the project on-time and within budget.

The Pillars of NetEdge The Management Team at NetEdge consists of well qualified and experienced industry leaders. The team is led

by Dr. Manoj Saxena, who is Managing Director and CEO of NetEdge. He has over 30 years of experience in Information Technology and a Ph.D. in Distributed Artificial Intelligence from IIT, Delhi. His focus is on

42

Artificial Intelligence, Knowledge Management, Distributed Systems, Internet of Things and Cloud Computing. He personally mentors and encourages the research and development at NetEdge, providing new ideas and initiatives that add value to the services and exceed customer expectations Vomaara Digital is led by Ayushi Srivastava, CEO who is an expert at Digital Marketing.

She has two main focuses: her clients and her team. She inspires people to believe in their dreams and motivate them to work together with full sincerity. With her clients she likes to be proactive and puts their interests first. “Our team is our biggest asset. We spend lot of time and efforts in keeping the team current with the latest technologies,” says Ayushi.

On Demand Employee is led by Kanika Pateriya, COO who specializes in Digital Technologies. She encourages a culture of openness, responsibility and learning. She believes that if we can reduce stress from people’s life they are more focused on learning and perform better at work.

Exceptional Services After working for over two decades with global customers, NetEdge realized that all a customer need is a partner that either has or can find solutions to their problems or help them fill the gaps in their strategy and execution. Therefore, they focus on solving business problems for their clients.

In the current age of Digital Technology, where it is disturbing every aspect of business, organizations need to be agile in adopting these technologies. To enable organizations in their digital journey, NetEdge is incubating agile business units which are focused on Digital Marketing and providing resources and solution using the latest technologies.

April 2018|

™

“We offer services that are unique and a customer experience that is delightful in an effort to make customers feel confident and comfortable with NetEdge” Vomaara Digital is their Digital Marketing unit with its focus on helping clients generate more business using digital tools and techniques. It acts as a consultant, coach, strategist, executor, and campaigner for its clients. Vomaara enables its client to connect with right businesses and people as well as build their brand through content and social media marketing. They feel proud to call themselves as The Digital Growth Hackers.

NetEdge's On Demand Employee (ODE) is a unit focusing on latest digital technologies and solutions. It has a team of experts on latest technologies to build business solutions for its clients. ODE provides variety of services right from developing an application to developing a long term strategy for the clients to adopt Digital Technology. They establish a partnership with clients in which attaining the goals of the client is the only driving motive.

Highly Acclaimed Initiative NetEdge is currently focusing on developing talent in latest Digital Technologies and innovation to provide meaningful and cost effective services and products to their clients using these technologies.

“To foster Entrepreneurship and Developing Innovative solutions, NetEdge has established the World First Incublator at NOIDA in year 2016. Incublator is a combination of traditional Business Incubator and Accelerator. It is a Unique and Highly Flexible Approach to Support and Nurture Startups in Emerging Startup Ecosystems,” says Dr. Manoj. NetEdge Incublator provides Flexibility of an Incubator and Agility of an Accelerator,

™

April 2018|

Kanika Pateriya

Dr. Manoj Saxena

Ayushi Srivastava

COO, On Demand Employee

Managing Director & CEO

CEO, Vomaara Digital

which are both essential for the development of Talent and Innovative products and services using the latest technologies.

NetEdge has successfully tested this model for last 2 years at NOIDA and the results are very encouraging. So far they have incubated around 10 companies and these are at various stages of their growth journeys.

Future Roadmap NetEdge is very excited with the Innovation happening in the technologies currently. They are working very hard to develop the expertise on latest technologies and build innovative and meaningful solutions using these technologies to improve the quality of life.

As per Kanika Pateriya, COO of On Demand Employee, “To prepare ourselves for the future, we have adopted two prong strategy. First is to establish NetEdge Incublator to support young entrepreneurs live their dream and second to expand the horizons both globally and within India.”

NetEdge is already in the process of establishing offices in different geographies and expand their Innovation and Delivery centers to Tier 2 and Tier 3 cities within India.

43