Page 1


GOONLINE Check out on your PC, Mobile, or Tablet!





























Will the liability move to shippers also.... It has been often seen that truck drivers are responsible for everything while they are driving which includes.... if they are late at the pickup , late at the delivery, they get a ticket , gets into an accident, runs into border issue , defects in the vehicle , even some problems which have nothing to do with driving . Do you know why? Because everybody else doesn’t want to take any liability and they turn a blind eye. The company owner will give a 20 year old equipment to the driver and will say ‘ the truck has been fixed and drive safe ‘ although the truck has done its mileage but the greed to make money continues with the company owners as they are not driving that machine and the driver holds the responsibility at all timings. But recent progress about the detention period by FMCSA has given a new hope to the drivers. Here is what it says The US DOT is asking Congress for authority to require carriers to pay drivers an hourly minimum wage for time spent on duty but not driving, namely when waiting idle during periods of detention – signalling the federal government’s first attempt in decades to weigh into driver pay regulations. It might take a while to amend the regulation

All rights reserved. Reproduction of pictures, articles, or artwork in whole or in part without permission is strictly prohibited. Copyright © 2012 Mirage Media Inc. IMPORTANT NOTICE No warranties or representations are made on behalf of the advertisers or promotions in this magazine. If any person chooses to take any service, promotion, or respond to any advertisements, they do so strictly at their own risk, and no liability whatsoever attaches to the publishers, contributors, servants, or agents of this magazine. The advertiser agrees to protect the publisher against legal action based upon libelous or inaccurate statements, unauthorized use of photos, or any other material in connection with the advertisers or content in the Inside Trucking Magazine. Canadian Publications Mail Agreement No.42491513


but certainly this is going in favour of the drivers. The shippers don’t care about the driver timings; they will be rather slow to react to the driver pickup requests especially when you are dealing with a union warehouse. If a driver requests them few times then you will be delayed more as you are not allowed to push to the warehouse worker. There are some companies like Australia which take driver waiting very seriously and if the load is delayed because of the shipper loading then they don’t panelize the driver but the shipper. Even if the driver is stopped at the scale and he is in violation of HOS rules then the officer will consider the detention at the shipper also before doing any decision. We need to change in Canada if we want our drivers are treated fairly. Driving itself is a very tough job and our Canadian born kids don’t want to opt for this challenge and we have seen that most immigrants are getting into this profession. The proposed legislation “will ensure fair pay for long-distance bus and truck drivers who are often paid by the miles they travel, not their total time on-duty, and face economic pressure to jeopardize safety by driving beyond the mandatory limits,” said FMCSA Administrator Anne Ferro in DOT’s announcement of the Grow America Act.


Have a safe trip!

Jagroop Bal - Editor In Chief


Baljinder Tamber - Marketing Patt. B - Sales Meira K - Copy Editor Lakhwinder Sandhu - Legal Advisor

Contributing Writers Brian Lutz, David Brown Jerry Popowicz, Glenn Caldwell, Ray Haight Steve Wallace, Harinder Hundal, Dr. Preet Randhawa, Mandeep Gill, Chelsea Howard, Prabhjot Chahal, Gurjot Singh Eugene Paul

DESIGN Mirage Media Inc. Publication#: 42491513

Visit us online at:

Advertising Inquiries: General Inquiries:


You Can!

Transclick The Driver Safety Quotient personality-risk assessment measures these key areas: Rule-Resistant: Higher risk individuals may ignore authority and road rules! Irritable: Higher risk individuals may have a negative view of others’ driving and may become easily annoyed or display aggression (road rage) toward other drivers. Distractible: Higher risk individuals seek stimulation and variety, and may be easily distracted by things inside and outside the vehicle.

Anxious: Higher risk individuals may panic or freeze when faced with unexpected road situations, and may feel unsure about their driving abilities. Risk-taking: Higher risk individuals tend to seek excitement, enjoy taking risks and may underestimate possible negative consequences of their actions.

We provide training, coaching and management considerations. For more information, please contact us at:


CBSA launches new forecasted border wait times tool As the warmer weather approaches, so do higher traveller volumes at Canada’s borders. This Easter weekend is no exception, and the Canada Border Services Agency (CBSA) is introducing a new feature on its Web site to help travellers prepare for potentially longer border wait times (BWT) this holiday weekend. The CBSA is now offering forecasted BWT for its 26 busiest ports of entry. These forecasted times are based on a statistical analysis of past traffic volumes and BWTs for regular travel days and busier times, such as statutory holidays. This new tool provides an overall indication of wait times at specific ports of entry and complements several existing resources including, current wait times, to help travellers plan their border crossing before even leaving home. The CBSA is constantly working to increase efficiency and reduce congestion at the border, and this initiative supports the CBSA’s commitment to service, facilitation and border modernization.

Quick Facts: * The forecasted border wait time tool provides historical wait times for the 26 busiest ports of entry. * Over 100 million travellers were processed by the CBSA last year. * Current wait times at the border, updated hourly, continue to be available through Twitter at BWT_CBSA and on the CBSA Web site. You can also subscribe to our CBSA E-mail Border Alert Service notifying subscribers when an unexpected event causes a significant disruption to normal border services and once the operations resume to normal. * Travellers can also consult the Directory of CBSA Offices that features a list of all designated CBSA offices, service locations and hours of operation across Canada.

GOONLINE More news, and more highway chat, online! Check out on your PC, Mobile, or Tablet!



TRP Celebrates 20th Anniversary in 2014 2014 rings in TRP’s 20th anniversary, with two decades of offering tested and reliable replacement parts for all makes of trucks, trailers, buses and engines. “Over the last 20 years, PACCAR Parts has developed the TRP line of quality all-makes replacement parts to exceed customers’ expectations,” said Bart Lore, general marketing manager for PACCAR Parts. “The breadth of the TRP line and a robust testing process have contributed in making TRP parts a compelling choice for commercial vehicle operators. Customers know that if they purchase a part in one region they’ll still be supported all the way across the country.” According to Lore, TRP began in Europe in response to the need of fleets looking for a line of reliable and proven parts that could be used with a wide variety of equipment. That need eventually spread, globally. As the program moved to North America, operators and fleets were introduced to a one-stop solution for quality all-makes parts for trucks, trailers and buses.

parts are supported through a network of 2,000 parts and service locations around the world. These authorized retailers are backed by a worldwide network of 17 parts distribution centers, as well as product support through PACCAR Parts’ sales, marketing and customer service departments.

TRP today offers a wide range of parts from exhausts to transmissions and from brakes to LED lighting – 100,000 parts worldwide. TRP Glasvan Great Dane is your full-service trailer dealership offering top-quality Van, Reefer and Stepdeck equipment; backed by full parts, service and repairs.

we haVe what you’Re lookinG foR. Mobile service. A large variety of new and used Flatbeds, Heavy Haul Detachables, Tilt Beds and Live Bottoms.

New 2015 model Great Dane HIGH CUBE ThermoGuard equipped Flat and Duct Floor reefers.

A wide selection of quality new and used Vans and Reefers.

Look for us at the

New Great Dane Logistic and Plate Dry Vans in stock and ready to go.

Ministry of transportation (Mot) inspection and Certification facility

new and used, Parts, Service, Mobile support and Rentals, full Maintenance, leasing.

1∙888∙GLASVAN (452∙7826) Five southern Ontario Locations to serve you; Two locations in Mississauga, Putnam, Alliston and Whitby.




Mack Trucks Names Brian Layman Vice President, Business Development Mack Trucks named Brian Layman its new vice president of Business Development. In this newly created role, Layman will be responsible for product segmentation, development and management of sales programs, dealer measurements and new truck sales pricing and quoting activities for truck sales in North America. “Mack is pleased to have Brian on board in this new position as a part of our team,” said Stephen Roy, president, Mack Trucks North American Sales & Marketing. “We created this position to seek new market opportunities while working to expand our presence within our segments.” Layman has 14 years of experience in the trucking industry in a variety of roles, including his most recent position where he was responsible for the Mack Trucks Academy. Prior to joining Mack, Layman spent eight years in various leadership roles in the banking and finance industry. Among his many achievements, Layman led the Mack Trucks Academy team to the 2013


Brandon Hall Excellence in Learning Gold Award in recognition of the Mack Trucks

Academy Master Tech certification process, outperforming industry heavyweights Microsoft Corp. and United Healthcare in the same category. Layman has a bachelor’s degree from Appalachian State University in Boone, N.C. and an MBA from Wake Forest University in Winston Salem, N.C. Layman also is a graduate of the ATD Dealer Academy. He will continue to be based in Greensboro at Mack World Headquarters. Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack is also a proud sponsor of Share the Road, an American Trucking Associations’ public information campaign aimed at enhancing the safety of our nation’s roadways.


Allison Output Retarder Now Available for Freightliner M2 112 Refuse Trucks Integrated with the Cummins Westport ISL G natural gas engine and part of the transmission, the output retarder provides seamless secondary vehicle braking, ultimately reducing pad deterioration and enhancing the lifespan of the refuse truck’s service brakes. The retarder can be configured with a switch on the dash, allowing the driver to control braking power. “Stop-and-go applications such as refuse can be tough on trucks, and brakes in particular can experience a lot of wear-and-tear, resulting in downtime,” said Mary Aufdemberg, director of product marketing for Freightliner Trucks. “Options such as the Allison output retarder can help keep trucks out of the shop and on the road, at work.”

Freightliner Trucks today announced that the Allison Transmissions output retarder is now available as an option for M2 112 Natural Gas refuse trucks spec’d with Allison 3000 and 4000 series RDS transmissions. A selection of Freightliner refuse trucks are on display at WasteExpo 2014 (booth #1022).

The quiet Freightliner M2 112 Natural Gas garbage truck is an ideal choice for noise-sensitive environments, such as residential neighborhoods. The truck features a tight turn radius, excellent visibility and driver safety and comfort features.


Volvo Trucks Welcomes New Full-Service Dealer Facility in New Mexico The 7.5-acre full-service dealership, easily accessible from Interstate 40, just off the Unser Boulevard exit, offers ample parking and 18 truck bays staffed by 16 technicians, two of which are Volvo master technicians. The new location also houses more than $1 million in parts inventory in the 13,000 square-foot parts warehouse. “Tremendous dealer engagement and investments, like the new Bruckner’s Truck Sales facility in Albuquerque, contribute greatly to the overall Volvo ownership experience,” said Göran Nyberg, president, Volvo Trucks North American Sales & Marketing. “The strength of our dealer network is essential for supporting customers and plays a vital role in maximizing uptime through our Remote Diagnosticsconnected

Data Analytic and Reporting Drivers HOS (Finesse HOS) IFTA (Finesse IFTA) Cloud Dispatch MTO/DOT Audit Consulting C-TPAT, CSA, PIP, FAST Authorities and Permit

vehicle platform.”

Performance Monitoring

Volvo Trucks dealers across North America have invested $370 million since 2010, including more than 50 new facilities or significant renovations and more than 25 planned or underway. The investments have resulted in a 50 percent increase in technicians, including more than a 150 percent increase in Volvo master technicians. Now, more than 25 percent of Volvo technicians are certified master technicians. Service bay capacity has increased 34 percent, while parts inventory has increased 37 percent, and the number of parts department employees has increased 68 percent. The newly opened full-service Bruckner’s Trucks Sales location in Albuquerque, N.M. features 18 service bays and more than $1 million in parts inventory in the 13,000 square-foot parts warehouse.

GOONLINE More news, and more highway chat, online! Check out on your PC, Mobile, or Tablet!




Is Your Company Creating

Raving Fans? When was the last time you experienced awesome customer service? You know the kind I mean. The type of service that makes you rant and rave about the service you received. One of my favorite Ken Blanchard books is called “Raving Fans”. In this easy to read book that is told in the parable style, RAVING FANS uses a brilliantly simple and charming story to teach readers how to define vision and truly understand what a customer really wants. He also shares unique tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving fans. In this easy to read book, the author reminds us that for any company to be successful, customer service must be one of our top priorities. Even though Blanchard’s book has been around for a number of years, the points that are made are still bang on. One industry that really needs to embrace this is the travel industry. We all work hard for our dollars and when we do get a chance 14

to go away on vacation, we certainly want it to be a memorable trip. It used to be that if you experienced bad service, you may just leave a bad comment when checking out and choose to never book that property again. Today, with the strength of social media and websites like Trip Advisor, the customer service the hotel industry provides to their guests can make or break them. In fact, the fact that I was Ed Wallace’s s Over the March break this year, our family took a road trip to NC to visit family. Our first day started off a bit slow as we got tied up in rush hour traffic in Detroit and didn’t make it as far as we would have liked. Because the kids were hungry and tired, we decided to stop a bit short of our original destination and had to look long and hard to find a hotel that had two queen beds. Since we were exhausted, we finally settled on a hotel chain that was normally a good pick. Sadly, as it turned out, it probably would have been better to just drive through the night to our, but when executed properly is spoke volumes to my people. Bob’s passion The room was smelly, the “queen” beds were lumpy and the walls were paper thin. We really didn’t get much sleep at all that night. When we went down at 8:30AM for the

“free” breakfast, the breakfast bar was a mess and almost empty. The sign suggested if there was something that I needed, to just approach the front desk. After waiting for what seemed to be 5 minutes for the clerk to get off his cellphone with a buddy, I politely asked if we could get a few things replenished on the breakfast bar. With a big sigh he replied… “What is it that you want?” As he began refilling the fruit, juice, and pancake batter, he whisked the cornflakes and other items on the bar to the floor. We ended up just grabbing some fruit and a yogurt and packed up the car to head down to the local Denny’s. As I was checking out, I asked if he knew of any interesting places to take the kids to nearby, to which he replied…“no idea”. I was shocked. fHmm… should I take the time to complete the comment card or will it just get tossed aside like the cornflakes off the breakfast bar? I grabbed a copy of the manager’s business card and have recently just decided to send him the link to this article. I’m reluctant to name the hotel chain as we have had very good experiences with the same chain in other locations. It was obvious that this hotel had some serious issues with INSIDETRUCKING.CA

BYGLENNCALDWELL Glenn Caldwell is the Vice-President of Sales for NAL Insurance Inc. of London ON. For over 25 years, Glenn has worked closely with many fleets across the country to ensure their Owner/Operators have the protection they need to Keep Rollin’.

maintenance, staff and their training. Fast forward a month later when we were recently blown away by the incredible service we received on our trip to Dominican Republic. The trip was to celebrate a special anniversary with my wife Darlene, which is why we selected the Secret’s Royal Beach in Punta Cana. The food was incredible…and the service was even better. Every staff member went out of their way to ensure that our holiday gave us many lasting memories. From start to finish, they really couldn’t do enough for us! Turn down service didn’t just consist of fresh towels and folded over sheets, but each night we returned to find a decorated bed with fresh flowers and a topped up mini-bar. The true highlight of the week had to be receiving a note from concierge informing us that they had selected us to receive a complimentary cabana Oasis on the beach for the day with our own private butler. Talk about creating raving fans! The afternoon before, we returned to our room from a long day at the beach to find a INSIDETRUCKING.CA

chilled bottle of champagne sitting next to the decorated Jacuzzi tub on the deck (rose pedals on the suds in the shape of the heart), a signed card from Alexis wishing us a happy anniversary! Our servers by the pool all had incredible personalities. A waiter named, Angel quickly became one of our favorites as he always had something humorous to say each time he dropped off a drink (which was a few too many times). We felt privileged when he wanted to show us pictures of his family on our final day. Don’t get me wrong, there was still room for improvement but the little extra things they did to make our stay more enjoyable far outweighed any of the minor flaws that the resort may have had. One thing was certain, you could truly tell that every staff member felt it was a privilege to work there. When you book a trip you expect your travel agent to find you the best rate and the nicest accommodations that you can afford. What you may not expect is the bottle of wine in your room when you get there or the thank you note you receive when you get home.

When you’re on vacation you expect the maid to tidy up your room and give you fresh towels. What you don’t expect is the wild flowers they left for you on your bed or the towel animals that they have created and left on your bed. So how does all this fit into trucking? Well, you don’t have to own a hotel chain to create your own raving fans. We have all heard the saying ‘it takes years to gain a customer, and seconds to lose one’. Clients, employees and drivers will remember the little extra things that you do to make them feel appreciated and if/when you do mess up, they are less likely to use that as the final straw that makes them leave. The service you provide is just as important as a hotel chain. How you treat your customers, drivers and staff on a daily basis can make or break your company. At the end of the day, people rarely remember what you said to them, they only remember how you made them feel.



BY STEVE WALLACE Principal GWallace 3 Management Solutions


An epidemic of Stupidity There are several issues that plague the industry today and for the most part, they have been identified on several different levels. For the most part of the issues discussed have some sort of solution. However, over the past several years there has been one constant thorn in my side to which the solutions appear almost as unpalatable as the problem itself. This problem is theft. Now, why do I feel that theft is more difficult to solve that the fuel issue, or the pending driver shortage???? Simple, the vast majority of thefts in our industry are perpetrated by employees (approximately 72%). Simply put, the thieves are the people we are trusting to manage our business and satisfy our customers, putting most companies in a very precarious situation to say the very least. The unfortunate part about this is that the incidents that I have been involved in are not restricted to drivers, or dockworkers, but include supervisors and managers in virtually


all areas of the business, so being diligent in certain aspect of the workforce is likely not going to eliminate the problem. So how do you proceed? It is virtually impossible to operate any business if you can’t trust your staff…and you know the temptation to take company or worse…customer’s product is always there…. There is really only one course of action when it comes to theft and that is to adopt a ‘Zero Tolerance’ approach. Having said this, adopting this methodology is far more than just posting a theft hotline number on the company bulletin board and hoping someone will do the investigating for you. It requires planning, diligence and the desire to protect your staff as well as your assets and customer product….no matter what…or no matter whom you catch. The old expression, ‘Good fences make good nabours’, should be adopted by all companies when it comes to dealing with theft. The

more deterrents that can be put into place, the better. Removing temptation is the first step in reducing the amount of theft a company experiences. I know this sounds simple, but high value product should be locked up. Small, desirable items should stay in the office or be locked up as well; even if the products in question are customer freight. Although this approach will not eliminate the problem, it will deter those on the fringe who are not serious about a career in crime….but cannot pass up the chance at an easy score. Secondly, it is imperative to adopt a written anti-theft policy. This sounds ridiculous on the surface, but the intent is to show in writing how serious the company is about protecting customer assets and employee jobs. If the perception is that the company does not care if theft exists….why should the employees?? The policy should be simple in nature and should allow for privacy for those


who do not want their identities known. Many employees want to step up, but are afraid of any negative repercussions. A privacy clause protects them from fall out and will assist in opening channels of discussion. You will be surprised at how many people will come forward if a simple and private avenue is available for them to approach. The next question that immediately pops to mind is, ‘how do you catch people in the act?’ Again, not to be over simplistic, but the answer is video surveillance. Now, this does not need

to be as imposing, or as expensive an undertaking as it sounds. I have had incredible results with as little as two mini cams and a power pack for a total expenditure of under $150.00. The best thing about a mini cam is that they are portable and can be moved around, giving the impression of having several cameras in place and not just the two you have. Now an approach like this does have limitations such as battery life (hence the power pack) and overall quality of the image (so distances cannot be more that 15-20 feet), but if deployed properly, this inexpensive setup will net the same results as a $20K set up in a pinch…and the evidence will be just as compelling. The last step is often the most difficult for many companies….. particularly the smaller ones. This step involves terminating and/or charging those individuals that you catch. I have heard every excuse known to man on this subject starting with, ‘they are a good employee….’ And ending with ‘they can’t be replaced…’ Both of these are weak and have likely fostered the environment that you currently have. The fact of the matter is that these individuals are not good employees. Good employees do not put their jobs at risk by taking what does not belong to them. Good employees do not jeopardize accounts for something that they can purchase on their own time. AND good employees do not reduce the company’s NOI line for their own selfish gain. As far as being irreplaceable….everyone can be replaced…especially someone who cuts into your margins. The difficulty that most employers have with employee theft is that they are unable to externalize the situation. If these people were strangers…the cops would be called and we would have them taken away in handcuffs. The reality is that a stranger would not be able to impact your business as severely as an employee. They would not be able to gain your trust and manipulate that trust to a point where they could put jobs and customers at risk. The fact that an employee would risk termination is definitely an act of stupidity…allowing it to happen without a plan is worse as it impact more than just the individual involved.


Volvo Trucks to Showcase Natural Gas and DME-powered Trucks at ACT Expo 2014 Volvo Trucks will showcase a compressed natural gas (CNG)-powered Volvo VNL daycab and a prototype dimethyl ether (DME)-powered VNL daycab in booth No. 1633 at next week’s Alternative Clean Transportation (ACT) Expo, North America’s largest alternative fuel and clean vehicle technology conference.

developing North America’s first fully integrated natural gas solution, a compression ignition engine that utilizes LNG.

The CNG and DME-powered vehicles are a sampling of Volvo Trucks’ “Blue Power” natural gas strategy for North America.

“The trucks we’re showcasing highlight our comprehensive alternative fuels strategy for North America,” said Frank Bio, Volvo Trucks director of sales development, specialty vehicles & alternative fuels. “Interest in natural gas-powered trucks continues to grow, and we’re working to address demand from all segments of the market. We’re also enthused about the potential of DME, which has proven to be an excellent fuel for heavy-duty trucks.”

Volvo currently offers CNG and liquefied natural gas (LNG) -powered versions of its VNM daycab and VNL sleeper and daycab models powered by spark-ignited gas engines. Volvo continues to work toward commercialization of DME-powered trucks for the North American market. The fuel mirrors the exceptional performance qualities and energy efficiency of diesel and burns clean without producing any soot. Volvo is also

Bio will take part in a moderated discussion among heavy-duty manufacturers during a May 6 breakout session titled Heavy-Duty Natural Gas Trucks: A Reality Check. He will also participate in the May 6 plenary session titled OEM Strategies for Heavy-Duty and Light-Duty NGVs. Dennis Slagle, head of commercial operations for the Volvo Group’s truck brands in the Americas, will deliver a keynote address May 6.

FMCSA Initiates Rulemaking Process to Update the Financial Responsibility of Commercial Carriers and Better Protect the Public

RTL-Westcan Acquires Silverman Oilfield Services

The Federal Motor Carrier Safety Administration has reported to Congress that current financial responsibility minimums for the commercial motor vehicle industry are inadequate to meet the costs of some crashes. The agency’s report to Congress was required in the most recent transportation bill and includes findings from a recent study that weighed the benefits of increasing insurance minimums, including improved compensation for crash victims and reductions in commercial vehicle crashes, against costs imposed on commercial motor vehicle operators and the insurance industry. The analysis shows that while catastrophic motor carrier crashes are rare, the costs for resulting severe and critical injuries can exceed $1 million. Current insurance limits do not adequately cover these costs, which are primarily due to increases in medical expenses and other crash-related costs. The agency has formed a rulemaking team to further evaluate the appropriate level of financial responsibility for the motor carrier industry. MAP-21 requires FMCSA to issue a report every four years on financial responsibility requirements. The Report to Congress can be viewed on the FMCSA website. 18

Westcan Group of Companies (“RTL-Westcan”) has completed the acquisition of Silverman Oilfield Services, headquartered in Neilburg, Saskatchewan. This acquisition is part of our longterm growth strategy to expand current oilfield operations, our customer base and diversify our overall service offerings. The transaction closed on April 15, 2014. Silverman Oilfield Services is a third-generation family business with six locations across eastern Alberta and western Saskatchewan. They offer oilfield and fluid hauling services, including produced water and crude oil. Their resources and expertise will be an invaluable asset to our organization. We are excited to welcome the Wiens family and Silverman Oilfield Services to the RTL-Westcan family and the opportunities and added value we will be able to provide our customers. Our two companies share many common values, including an emphasis on exceptional service, equipment, and safety, and we have the utmost respect for the entire Silverman Oilfield Services team.


Servicing the GTA & Surrounding Areas

Insurance Claims Welcome!

Truck & Auto Glass Replacement/Heavy Equipment Glass Truck & Car Upholstery/Vintage Car Restorations Mobile Service Units / Corporate & Fleet Programs


BYRAYHAIGHT CEO at Transrep Inc. Executive Consultant at NAL Insurance President at Haight Consulting Group Inc.

RAY’S RULES TURNOVER Back last summer I was asked by Over The Road magazine to speak at the Recruitment and Retention conference and I have never really done any kind of follow up to that event. I did a presentation that I called Small Ball that I will explain in a little more detail later. I have been on both sides of turnover in my early days of being a small business owner in trucking I let my little company back then slide from virtually no turnover to something that was not good, I would give the number but I wasn’t measuring anything like that, suffice to say it was really not good. I had my eyes opened when I started to attend industry function such as TCA events which is where I learned that I needed to get my head out of the clouds and focus on the people more and the balance sheet, not less mind you but equally, I have been preaching such things since then! 20

I have often told the story of attending a meeting of the Recruitment and Retention committee of Truckload Carriers Association some years back. At the meeting it was revealed that the average turnover rate was in excess of 130%. Sitting beside me was a gentleman whose fleet was comprised of over 100 drivers and their primary customer was the United Church hauling supplies throughout North America. He leaned into me and told me that his fleet only had 90% turnover and he was happy to hear that they were so much better than the average of the day? What is wrong with this picture, 90% turnover hauling bibles and religious supplies, and he was feeling good about it, Wow! This topic is on my mind recently because I have been asked by to moderate a panel of

carrier representatives at the upcoming TCA annual convention in Dallas the end of March, called “Creating a Driver Centric-Culture in our Company” by the good folks over at Healthy Trucker and Bose Ride Systems I have a feeling that this session will be well attended, I have three high profile carriers on my panel in Bison Transport, Pottles Transport and Prime Inc. it is always interesting to hear what these folks are up to when it comes to their workforce, they are each known as be innovators in their sectors. I will attempt to dig out of them some of their secrets to success in retaining their workforce. I have a feeling though that at the core of each of their strategies is an underling culture of what I, once again, call small ball. Which is a reference to a great baseball movie INSIDETRUCKING.CA

of a few years back wherein the Oakland A’s turned their perennial losing ways around by paying attention to all the small details of their business. They didn’t go looking for the big trade or the one thing that might change their entire season, they worked on all the little things, got their house in order and slowly changed their culture into that of a winning team. Here is an indicator of whether your company would have benefited from being at this session; 1. When your asked what your turnover is and you don’t know the answer, you should know the long-term over one year and the shortterm turnover number of each individual dispatch board. I used to look monthly at the above numbers and separate them even further by

company driver and owner operator, flat bed and van, training trucks. How else would you know where the issues are if you don’t know where they are. 2. Your company turnover is over 50% and has been over that number for any extended amount of time, say in excess of 6months, your not getting it. Exception, I talked to a carrier recently whose turnover went from 100% to down to 50% and was still falling, different story, they are starting to get it. 3. You have no formal communications channels to your drivers, no newsletters no social media effort, no town hall meetings; you demonstrate trust and respect when you share information. Not believing that drivers want to know what is going on with the company they work for is entirely wrong, they do. You may not get a lot of feedback from it but ask them if they would like to stay in the loop and I guarantee you that they will say yes! 4. You have not gone through the exercise of creating a Value Statement with your people, asking them the simple question, what would the perfect company look like, that would make you want to spend the rest


of your driving career at? This is a powerful exercise if done properly it lays the groundwork for success moving forward. You would be amazed at the commonality of the responses you get back. This is an exercise worth pursuing, it gets everyone on the same page and helps create cornerstone of the culture of a company moving forward. 5. You have not bothered to survey your drivers on any number of issues that affect the business and the world they live in. Maybe your afraid of what you might hear if you asked questions like a driver’s favorite customer and least favorite customer. What if you asked them what would be the one singular thing they would change at the company if it were in their power to do it? 6. Have you identities what makes your trucking company special, what reason would any respectable driver and owner operator come

and work for you for any length of time. Simple question put another way is would you work for your company with all the choices available out there, if not why? 7. Lastly, are you taking advantage of any of the new technologies available to help drivers in your company, health and wellness programs come to mind? A recent report coming out of ATRI http://atri-online. org/wp-content/uploads/2012/09/INTLH1.pdf is well worth the read and should lead you to investigate such programs further. If your not doing any of these things then you deserve the turnover you have, you earned it congratulations, reaching back to Ray’s Rules, I would like to make it mandatory that every carrier who advertises for driver must display their turnover rate in their advertising. This would be an audited number verified through a governing body, lets let the water out of the pool and see who has their clothes on? Your Thoughts Safe Trucking Rjh




Inland Kenworth has relocated its Campbell River dealership to a new full-service facility with twice the space of its previous location and a building design with improved lighting and state-of-the-art equipment to speed parts and service support. The new 20,000 square-foot facility is located at 2900 North Island Highway about 1 kilometer north of its previous site, and 155 kilometers north of Nanaimo off British Columbia Provincial Route 19A, which is Vancouver Island’s main north-south route. In celebration of the new dealership, Inland Kenworth - Campbell River will host an open house and grand opening from 10 a.m. to 3 p.m. Saturday, May 10. “Our new facility features a parts inventory control system that helps the parts department stay well-stocked with quality Kenworth proprietary and TRP all-makes parts,” said Falko Heuser, branch manager of Inland Kenworth - Campbell River. “Desktop computers and wireless notebooks designated for each service bay help service department technicians improve service work scheduling and tracking. The service department also has a new lighting system that provides technicians a bright work environment allowing them to see more clearly when working on customer’s trucks and equipment. These updated features and added capacity improve our customers’ experience.” The new building features a 6,000 square-foot parts department with a large parts warehouse and a 10,000 square-foot service department optimally designed with 5 drive-throughs and 10 service bays for work on commercial trucks and trailers and off-road equipment. This allows technicians to move trucks and equipment in and out of each bay more efficiently without disrupting service work in the other service bay. One of the drive-throughs can also be used as an indoor wash bay to wash a full truck and trailer combination. “Because of their efficiency, the drive-throughs allow us to get trucks back on the road making money faster than we did at our previous location,” Heuser said. Inland Kenworth - Campbell River has two parts delivery trucks that 24

make regular trips to truck fleets and operators, particularly logging companies with timber harvesting operations in more remote parts of Vancouver Island and in the Powell River area, across the Georgia Straight on the B.C. mainland. And the dealership has four remote service trucks that provide logging companies, contractors and other truck operators service work on their trucks and other equipment. During the economic slowdown several years ago, Inland Kenworth kept its prior Campbell River dealership -- which has been in business for more than 35 years - open while other dealers closed their local facilities and waited for the recovery before reopening them. “After we moved to our new facility, community leaders thanked me on behalf of our company not only for the decision to keep this dealership open, but also for making such a large investment in the community’s future,” Heuser added. “They told me how important our company’s business is to the Campbell River economy, particularly to the forestry, mining and construction industries. It’s a good feeling knowing that our neighbors appreciate and value us for being an integral part of this community. “We take a certain pride in making decisions that are not only good for our business, but also for our communities,” Heuser said. “That’s why we chose to celebrate our grand opening on a Saturday so that we can provide Campbell River a family-oriented celebration, complete with a barbecue, fun activities for the children as well as a vendor fair, truck rodeo and equipment obstacle course for adults.” Inland Kenworth - Campbell River is open from 7 a.m. to 11 p.m. Monday through Friday and 8 a.m. to 4:30 p.m. Saturday. The phone number is 250-287-8878. Alan Kelly is service manager and Stan Mattice is parts manager. The new full-service dealership is part of a Kenworth dealer network of more than 345 locations in the United States and Canada. Besides the Campbell River dealership, Inland Kenworth operates 20 locations in British Columbia, the Yukon Territory, Arizona, California and New Mexico. Inland Kenworth is a member of the Inland Group. INSIDETRUCKING.CA

At The Inside Network, our goal is to offer businesses in the trucking industry the best available marketing for their company, while networking with similar businesses and vendors for the long haul. The more companies that are involved means more deals available to customers. The purpose of this system is to build long-term relationships between your company and clients, with the intent of return business in the future.






Advertise in our monthly Inside Trucking Magazine



Create a group deal on your trucking related product/service



To Join The Network or For More Information Contact:




Attract customers and generate business through your Inside Network offering!





Calling Highway Heroes, Top Drivers & Road Knights Nominees The Ontario Trucking Association routinely honours truck drivers who make a real difference at their companies, in their industry and within their communities. OTA has several awards and programs to recognize these individuals and we are beginning to collect a list of nominees from our member carriers. Please don’t delay and nominate a worthy truck driver, or a few, for any of the following: This is a OTA Road Knight nomination year. To nominate one of your drivers for the 2015-2016 Road Knights Team, fill out this nomination form and send to Over their two-year term, Road Knights engage communities across Ontario through such things as sharing road safety tips with motorists, raising awareness of the vital role trucking plays in the economy, talking to young people about careers in trucking, and representing the trucking industry at community events, business club meetings, driver education classes, public schools, truck driving schools and to the media. Download a nomination form here. OTA-Bridgestone Truck Hero Award. Do you have a hero in your ranks? This award is given to a brave Ontario truck driver or owner

OTA Launches New Website The Ontario Trucking Association went live this week with a fresh, contemporary website, loaded with tonnes of new information for truckers and multimedia features. Check it out Users will notice a crisp new design, interactive graphics and userfriendly navigation. The website enhances all the popular elements of the previous OTA site, while adding several new tools and features. Information is paramount in our ever-changing industry and the homepage’s emphasis on the latest transportation news, regulatory updates, research and business trends – in Ontario, Canada, and the

operator who demonstrates courage, quick thinking and integrity in the face of emergency. The winner will be honoured at the OTA annual convention at The Ritz in Toronto and presented with a cash prize. For a commemorative video of the last Truck Hero click here. To download a nomination form with all the rules click here: 2014-Bridgestone-Ontario-Truck-Hero-Application and send to submissions are required before July 1, 2014. OTA-Volvo Trucks Canada Driver of the Year: Each year this award goes to a professional transport driver who has a collision-free driving record and is an exemplary truck driver both on and off the road. The Ontario Driver of the Year receives a keepsake plaque and a cheque courtesy of Volvo Trucks Canada. The prize also includes a trip to the OTA Convention in Toronto for the driver and a guest where the award will be presented. Winners will be eligible for next year’s national Driver of the Year contest. Download a nomination form here: 2014-nomination-form Nomination submissions are required before July 15, 2014.

U.S. – is designed to keep members informed and up-to-date, while also educating the media and the public about our industry. The news and stats pages are now presented with bold infographics, colourful images and imbedded video. Plus, information is easily searchable, archived by category and ‘tagged’ to other related issues. Want to see what sort of educational sessions, online or in-class training and webinars are on tap for members? Just click on the new interactive events calendar widget to see what’s coming up – even months in advance – and sign up online. Registering yourself or your staff for training, social events or joining the association — if (inexplicably) you’re still a non-member – has never been easier at! The Directories section, which includes Find a Carrier and the Suppliers Guide, is also much improved with more features, including members having the ability to update their unique pages.





ATRI Identifies Problems With FMCSA Hoursof-Service Field Study Report The American Transportation Research Institute (ATRI) released the findings of its independent evaluation of the Federal Motor Carrier Safety Administration’s (FMCSA’s) field study report on the new Hours-ofService (HOS) rules. FMCSA was directed by Congress as part of MAP-21 to study the efficacy of the restart provisions which went into effect July 1, 2013. FMCSA’s field study collected fatigue measurements from 106 truck drivers during two duty cycles that included two restart breaks. FMCSA stated that their field study results supported the efficacy of the new restart rule. Following a detailed evaluation of the field study report, ATRI identified a variety of technical issues related to research design flaws, validity of measurement techniques and interpretations and data conflicts within and across the study. ATRI’s Technical Memorandum documents the following issues with FMCSA’s report: • The field study report purports to have


measured differences between restarts with one and two nighttime periods (1 a.m. to 5 .a.m.) but instead measured differences in restarts that range from 34 hours to an unknown/non-limited number of hours offduty. • MAP-21 required that the field study be “representative of the drivers and motor carriers regulated by the hours of service regulations” but the study includes, on average, less than 12 days’ worth of data for each of only 106 drivers. • The FMCSA field study does not present research to support the limitation of the use of the 34-hour restart to once per week (168 hours). • Use of the 3-minute Psychomotor Vigilance Test (PVT) showed lapses of attention by drivers in both duty cycle groups, but offered no link between the average number of lapses, fatigue and the safe operation of commercial vehicles. • The two duty cycle groups had lane deviation measurements that differed by

1/10th of a centimeter and the study authors provide no evidence that these findings are relevant or have a nexus to driver fatigue in either of the two groups. • The difference in sleep obtained by the two duty cycle groups on their restart breaks differed by only six minutes per 24-hour period. • Average driver scores on the subjective sleepiness scale did not indicate any level of sleepiness. • The study confirms that drivers in the “two or more nighttime” group are more likely to drive during the day; a time when FMCSA’s own data shows a higher crash risk. “FMCSA has heard loud and clear from carriers and drivers that the new rules are not advancing safety and are creating additional stress and fatigue on the part of truck drivers,” commented Steve Rush, President of Carbon Express, Inc. in Wharton, NJ. “ATRI’s analysis raises enough questions about FMCSA’s own study that should compel a comprehensive review of the entire rule.”




PETERBILT APP PUTS VEHICLE SHOWROOM AT CUSTOMERS’ FINGERTIPS The 7.5-acre full-service dealership, easily accessible from Peterbilt Motors Company launched a new complimentary app for Apple and Windows tablets that allows users to tour vehicles, browse features and specs and even select different truck colors. “The Peterbilt Class Pays application complements the sales process by allowing customers to learn which Peterbilt model best meets their business and application requirements in a fun and interactive way,” said Robert Woodall, Peterbilt’s Director of Sales and Marketing. “It appeals to prospective truck buyers as well enthusiasts of the Peterbilt brand and our products.” The mobile app highlights vehicles from Peterbilt’s on-highway, vocational and medium-duty lineup, including its newest Models 579, 567 and 220. With the swipe of a finger, users can take a 360-degree tour of the featured vehicles and can select to view the truck from a variety of popular colors. The content-rich app also includes product brochures, overviews of features and benefits, and spec options. In addition to vehicles, users can learn more about Peterbilt and PACCAR technologies, such as the PACCAR MX-13 Engine and the driver infotainment system, SmartNav. The free Peterbilt Class Pays app is available by selecting the application download icon on the tablet and searching for Peterbilt Class Pays.

CVSA Roadcheck Slated for June 3-5 The annual Road Check event organized by the Commercial Vehicle Safety Alliance (CVSA) will take place from June 3-5 with participation from truck enforcement agencies from across all North American jurisdictions. OTA will be providing more information to its membership in regards to participating as observers at various Ontario Ministry of Transportation locations shortly. Roadcheck is the largest targeted enforcement program on commercial vehicles in the world, with approximately 14 trucks or buses being inspected, on average, every minute from Canada to Mexico during a 72-hour period. Each year, approximately 10,000 CVSA-certified local, state, provincial and federal inspectors at 1,500 locations across North America perform the truck and bus inspections. CVSA sponsors Roadcheck with participation by the Federal Motor Carrier Safety Administration, Pipeline and Hazardous Materials Safety Administration, Canadian Council of Motor Transport Administrators, Transport Canada, and the Secretariat of Communications and Transportation (Mexico). Roadcheck is one of a series of activities that occur year round whereby CVSA-certified inspectors conduct compliance, enforcement and educational initiatives targeted at various elements of motor carrier, vehicle, driver and cargo safety and security.


Freightliner Trucks now offers factoryinstalled liquefied natural gas (LNG) fuel tanks for the Cascadia® 113. This product offering joins the LNG and CNG offerings in the 114SD and the M2 112, which have been available as a factory installed option since 2009. A selection of Freightliner’s alternative fuel products will be featured at booth #1405 at the 2014 Alternative Clean Transportation (ACT) Expo in Long Beach, Calif. Constructed of stainless steel, the factoryinstalled LNG tanks featured on the Cascadia 113 are available in a variety of configurations, with capacity up to 300 LNG gallons – 142 diesel gallon equivalent (DGE) – giving trucks an approximate range of 600 miles. Freightliner Trucks also offers factoryinstalled compressed natural gas (CNG) tank packages on the Cascadia 113, with capacities of up to 190 DGE. “Our new factory-installed LNG tank offerings give customers more choices in our already comprehensive selection of natural gas options,” said Mary Aufdemberg, director of product marketing for Freightliner Trucks. “Overall, our complete portfolio of alternative fuel solutions continues to meet the mark by delivering on productivity and performance.” An assortment of DTNA’s green technologies

will be on display at ACT Expo in booth #1405 including: • Freightliner Cascadia 113-inch BBC CNG tractor with a 48-inch sleeper, equipped with the Cummins Westport ISX12 G heavyduty natural gas engine and factory-installed 140 diesel gallon equivalent (DGE) tanks. • Freightliner Cascadia 113-inch day cab with a Cummins Westport ISX12 G engine and 155 DGE CNG tanks. • Freightliner 114SD CNG roll-off concept truck equipped with the Cummins Westport ISX12 G. • Freightliner Custom Chassis Corporation (FCCC) S2G liquid propane fueled chassis with a stake body and crane. In addition, the booth will highlight some of parent company Daimler AG’s alternative fuel products, including: • Mercedes-Benz B-Class F-CELL car • Smart Electric Drive car provided by car2go Freightliner Trucks will feature a Cascadia 113 Natural Gas day cab with the Cummins Westport ISX12 G heavy-duty natural gas engine at the ACT Expo 2014 Ride & Drive event (May 7, 12:30 p.m. – 3:30 p.m.). With ratings to 400 hp and 1450 lb ft torque, the

ISX12 G is ideally suited for vocational, and local, regional, and linehaul applications. The Freightliner Ride & Drive truck will also be equipped with the Allison 4000HS transmission and a 140 diesel gallon equivalent (DGE) CNG fuel tank from Agility Fuel Systems. Allison transmissions are the ideal option for alternative fuel vehicles because of their torque converter technology that results in improved startability and full power shifts. Freightliner Trucks, Allison and Agility have partnered to offer special incentives on the best natural gas tractor, transmission, and fuel system package available on the market. Visit your local Freightliner Trucks dealer for more information. Freightliner’s commitment to green technologies is part of parent company Daimler AG’s global “Shaping Future Transportation” initiative. Launched in 2007, the initiative is focused on reducing criteria pollutants, carbon dioxide and fuel consumption through the utilization of clean, efficient drive systems including clean diesel and alternative fuels. Since 2008, owner-operators and fleet managers have bought over 3,000 of Freightliner’s natural gas trucks.

The Premier Driver Training Facility Commercial Heavy Equipment Training Ltd. was founded in 1997 to train new drivers for our expanding parent company The Musket Transport Ltd. For 17 years CHET have been providing professional commercial motor vehicle driver training to individuals with the desire to enter the transportation industry. We are a full member of the Truck Training Schools Association of Ontario (TTSAO) and a registered Private Career College (PCC) under the Ministry of Training Colleges and Universities (MTCU). Committed to maintaining and providing premium training, instructors at CHET are trained and qualified as required by provincial laws, under Transportation Health and Safety Association of Ontario (THSAO), Infrastructure Health and Safety Association (IHSA) and the Ontario Safety League (OSL) for both in-truck training as well as classroom instruction. Aspiring drivers have access to a large yard which accommodates their thorough and complete training practices (Pre-Trip inspection, Coupling/Uncoupling, Cab Check and Backing). CHET's training is elevated by the fact that the ratio for in-truck training between driving instructor and student is 1:1. CHET’s professional driver training ensures that our graduates are sought after by top carriers in the industry. Our principal goal is to ensure that drivers enter the field with the level of skills, knowledge and abilities necessary to maintain the high standards consistent with industry requirements. What sets CHET apart from other registered training schools? - Is its ability to offer job opportunities to its graduates on successful completion of their specialized driver training program. This is an invaluable incentive for selecting our program. CHET graduates are often employed by our parent company The Musket Transport Ltd, Many unregistered schools use low admission fees to lure in aspiring drivers and teach them the bare minimum skills that they need to get their AZ license at DriveTest Centers. Rick Geller, a trucking insurance veteran and senior safety services rep with Old Republic, summed up the problem: "They’re teaching them to pass the road test as opposed to how to drive trucks.” Excitingly, last year, Ontario’s Ministry of Training, Colleges and Universities (MTCU) developed a rich 200-hour training curriculum for men and women seeking quality professional truck driver training. The new curriculum is administered by MTCU adopted and followed by registered training schools like Commercial Heavy Equipment Training Ltd. It is very important therefore that individuals who are interested in receiving training to do their due diligence and research potential training schools. Choose wisely. For further information and a tour of our facility, contact our Training Consultant Ian Baboolal at (416) 456-2438 x 227 or x 247 or cell: (647) 271-0061 or see our wedsite

We Train Job Ready!



asI trWkf gWzIaf vfly, inWq cVHdI svyr nvyN pYNizaf, nvyN cWkrf qy nvIaf mµËlf dy rfh pYNdy hF » kfbl jfey inWq muihµmf vFg qurdy rihxf hI sfzf jIvn hY, roËI hY» ijvyN afjVI mINh nhI mµgdy, AuvyN KVoq sfƒ nhI poNhdI » ies ivc aiBmfn iblkul nhI hY, asI moeIaf sVkf ƒ jnm idµdy hF» keI vfr nvyN rfh isrjdy hF qy ijhVf kOqkF Biraf jIvn asI hµZfAuNdy hF, koeI isr iPiraf ivrlf hI ajyhf jIvn hµZF skdf hY»

sfzy guR¨aF pIrF dIaf AudfsIaf df ikµnf ku sWc qy ikµnf ku J¨T sfzy qWk apiVaf hY-iesdf kuJ pqf nhI» pRµq¨, jy ruWK BfiKaf BrdIaf qF sfzIaf AudfsIaf df sWc Ër¨r lokf kol apiVaf hµdf» sfry AuqrI Bfrq dI cWpf cWpf DrqI tohI hY» keI vfr socdf hF, jy ilKxf hI pyÈf huµdf qf pfTkF m¨hry iek nvF sµsfr isrjdf» pr rotI qF chuµ cWikaf dy Guµimaf qy imlxI hY qy Guµmdy cWikaf dy dOr ivc klm leI ikDry vI surWiKaq QF nhI rih jFdI» afpxI klm df ieh BivWK vyK ky keI vfr zr vI afAudf hY » anykF kbIilaf dy lokf nfl vfh pYNdf rihµdf hY» AuhnF ƒ prKI df vI hY» pr pµjfbI ijQy jFdy hn, jµgl ivc mµgl lf idµdy hn» trWkf ivc typF KVkdIaf hn» hnHyrIaf rfqF ivc boldf “CVy df bugq¨” ijµn B¨qF ƒ vI Bjf idµdf hY» iehnF vrgf ipafr vI koeI kr nhI skdf qy iehnf vrgI nPrq vI iksy dy ihWsy nhI afeI» huxy jfm tkrf ky pWgf vtFdy hn qy agly pl pqf nhI kihVy vyly gµzFsy Xf golIaf cWl skdIaf hn» jµg ivc lVdy POjI vFg sfzy jIvn df koeI Brosf nhI huµdf» pqf nhI kihVI KWz ivc, iks moV qy mOq ieµqËfr kr rhI huµdI hY, ies leI jdo pINdy hf-mn BfAudf KFdy hf qy mn afeI krdy hf-iehI lfhy df huµdf hY» ipµzo bfhr pYr Drn lWigaf, pihlI AudfsI ÈuR¨ hoeI sI qy ajy qWk ies dI vfpsI nhI hoeI» pFzy joiqÈIaf df mY GWt hI ieqbfr krdf hF» bhuq pihlf iek joiqÈI ny jbrdsqI hWQ vyK ky afiKaf sI- q¨µ pRdys df sPr krygf, smuµdr qo pfr jfeyNgf......» smuµdr qo pfr qf nhI igaf, smuµdrf dy kµizaf qy BVkdf jr¨R hF» qy jy afpxy mulk ivc hI prdys huµdf hY qf mY prdysI dI j¨n vI Bog irhf hF» pihlI AudfsI df ieh dOr ieµnIaf GtnFvf Biraf hY jy ilKx lWgf, iek gRµQ bx skdf hY» pr kuJ aijhy aBuWl hfdsy hn ijµnf ƒ Xfd kiraf hux vI l¨µ kµzf KVf ho skdf hY iek rfq, AuVIsf dy iksy ipµz kol dI lµg rhy sF»


acfnk iek alP nµgI aOrq cIkf mfrdI, bfhF KVIaf krky sVk dy ivckfr af KVI» Auh mrnf cfhuµdI sI jf bhfny nfl trWk rokxf cfhuµdI sI, asI kuJ nf smJ sky» hYzlfietf dI qyj roÈnI ivc Ausdf ngn ÈrIr dyK ky myry sfQIaf dIaf rflF tpk peIaf, Auhnf dI BfÈf ivc rWb vlo ByjI sugfq ƒ CWikaf jf skdf sI» kuJ agfh vDf ky asI trWk rok ilaf» jfieËf ilaf, ipWCy afdmI vgYrf qf nhI af rhy ? ieho ijhy bhfinaf nfl gWzIaf vI luWtIaf jFdIaf hn» sWB TIk vyK ky asI hyTF Auqr afey, hux Auh guWCI muWCI hoeI sVk kµZy bYT geI qy rox lWgI» Auh Br jubfn sI» suµdr qf nhI sI lWgdI pr hnHyry ivc sWB aOrqf ieko ijhIaf hI lWgdIaf hn» myry puCx qy Auh bolI-”Auh mYƒ mfr dyvygf” -kOx? -’myrf suafmI’-Auh bolI» -’ikAu’? -Auh hr roj do iqµn afdmI lYky afAudf ey-qy afKdf ey mY Auhnf nfl sovF, Auh Aus ƒ Èrfb plfdy hn, pYsy idµdy hn, hux Aus ƒ pµc bxfAux gy- aWj sWq afdmI lY afieaf, afKdf ey myrIaf votF hn- iqµn afdmI qf mY brdfÈq kr ley, qy pÈfb krn dy bhfny BWj afeI-afh dyKo zrYvr bfb¨ asF dyiKaf iPkI cfnxI ivc Aus dIaF gWlF, moiZaf qy CfqIaf ivco lh¨ ism irhf sI mYƒ bcflo zrYvr bfb¨-iksy hotl qy CWz idE mY BFzy mFj lvFgI-’Auh igVigVfeI, ‘Auh mYƒ lWBdy hoxgy»’ mY koeI pIr pYgµbr qf nhI sF, pr aµdr iek psIjx vflf idl hY» myry sfQIaf dIaf aWKf dI vihÈIaq vI guafc geI» asI gWzIaf vflyimtI GWtf JfVx leI purfxIaf sfVIaf rWKdy hF» Aus ƒ purfxI sfVI idWqI-qy gWzI ivc ibTf ky afpxy iek pihcfx vfly hotl qy CWz idWqf» sfzy vfps afAux qy Auh EQy nhI sI» ho skdY, AuQy vI kuJ aijhf vfpiraf hovy» hotl vfly ny eynf hI dWisafiek rfq acfnk clI geI» asfm dy iek ksby iÈbsfgr ivc cfr pµj mhIny irhf hF» hr kbIly df afpxf sWiBafcfr huµdf hY» afpxy rsmo irvfj huµdy hn» keI afidvfsI bWicaf dI blI dy ky Auhnf dy isrf ƒ glf ivc pf ky nWcdy hn-qf Auhnf df dyvqf pRsµn huµdf hY» ikDry ËihrIly sWpf dIaf mµzIaf lWgdIaf hn» pr eyQy iek isKr dupihr snsnI PYl geI» iek afdmI iek hWQ ivc mnuWK df isr vflf qo PVI qy dusry ivc hWQ ivc lh¨ nfl nucVdf dfqr PVI, abfqbf boldf Qfxy vWl vigaf jf irhf sI» Aus qo kuJ ivQ qy BYBIq pµj sWq afdmI sihmy ijhy Aus dy

ipWCy af rhy sn» kuJ aOrqf vyK cIkf mfrdIaf rfh CWz geIaf» mnuWK dy kWty isr ivco lh¨ vg irhf sI, ijvy Auh huxy hI vfrdfq krky afieaf huµdf hY ijQy mY rihµdf sF, Qfxf kuJ kdmF dI ivQ qy sI» Aus afdmI ny isr Qfxydfr dI myj qy jfky rWK idWqf qy lh¨ BIijaf dfqr Qfxydfr vl krky boilaf, “ies afdmI ny myrI aOrq nfl ieÈk kIqf, Aus hrfmjfdI vI ies nfl ieÈk krdI sI» ivafh qo pihlf vI krdI sI, Aus nfl vI smJ¨gF, Qfxydfrf ijhVf vI BYx-co myrI aOrq vWl vyKygf, Aus df eyhI hÈr hovgf» “Aus dIaf aWKf ivco ijvy lh¨ co irhf sI» qy Auh ijvy afieaf sI-EvyN Èfn nfl cilaf igaf» iek hWQ ivc, vflf qo PiVaf hoieaf mnuWKI isr qy d¨sry hWQ ivc lh¨ nfl BIijaf dfqr» Qfxydfr df hlk suk igaf sI» Auh kuJ vI nf bol sikaf» myj Aupr lWgy lh¨ ƒ vyHdF irhf- ijQy kuJ icr pihlf iek kWty isr dIaf pWQr hoeIaf Aus ƒ G¨R rhIaf sn» nf hI smfj qy nf hI vyly df kfƒn Aus afdmI ƒ sËf dy sikaf-ijs ny kyvl ies krky mnuWK df isr kWt ilaf sI, ikAuik Aus ny AusdI aOrq nfl ieÈk kIqf sI» iPr suixaf mhIny ku bfad Aus dI aOrq vI sihm nfl mr geI» ies mnuWKI cihry dy ikho ijhy do r¨p hn» iek aOrq ƒ ies leI mfr irhf hY ik Auh Aus dIaf KudgrjIaf leI Aus dy khy nhI lWgdI , dusrf ies leI ijbfh kr irhf hY-ik Aus dy supxy dihlIËF qo bfhr nhI jf skdy ieho ijhIaf AudfsIaf qf mn ƒ vI Audfs kr jFdIaf hn



Truckers’ Best Friend

All-Makes Truck/Trailer Parts including:

Lighting & Electrical

LED Headlamps & Worklamps In-Stock too! www.fgiltd.c


ri Truckers' Best F


7890 C123456 C u s to mrviece!r P re f e rr e d rts and Se

Your One Sto

p Shop for He

avy Duty Pa

731 Gana Crt. Mississauga (905) 564-5404 1 888 456-6567

earn TBF REWARDS points

Locations throughtout Western Canada




pirxIqI copVf nfl romFs krngy sYP alI Kfn bflIvuWz dy Coty nvfb sYP alI Kfn bflIvuWz dI adfkfrf pirxIqI copVf nfl islvr skRIn ‘qy romFs krdy nËr afAuxgy» bflIvuWz dy iPlmkfr idnyÈ ivjn hux inrdyÈk vI bxn jf rhy hn» idnyÈ ny sfl 2009 ‘c sYP alI Kfn dy nfl iml ky iel¨iminqI iPlmË dI sQfpnf kIqI sI ijs dy bYnr hyT ‘lv afj kWl’ ‘eyjyNt ivnod’ ‘kfktyl’ aqy ‘go goaf gon’ vrgIaF iPlmF iPlmF bxfeIaF INSIDETRUCKING.CA

sn» dWisaf jFdf hY ik iel¨mIinqI iPlmË bYnr hyT hux ‘hYpI aYNizµg’ iPlm bxfeI jf rhI hY ijs ‘c sYP alI Kfn, ieilafnf zIkr¨Ë dIaF muWK B¨imkfvF hn» idnyÈ ivjn hux inrdyÈk bxn jf rhy hn» idnyÈ ivnj dI ies iPlm ‘c sYP alI Kfn dI muWK B¨imkf hY» crcf hY ik ies iPlm ‘c sYP alI dy AupoiËt pirxIqI copVf kµm krygI»



krInf kp¨r myry izËfeIn dI sOkIn hY : PrfË mnn

bflIvuWz dI mÈh¨r adfkfrf krInf kp¨r pfiksqfn dy mÈh¨r izËfeInr PrfË mnn dy izËfeInF dI murId hY» ienF hI nhIN krInf pfiksqfnI izËfeInr PrfË mnn sµgRih lfn klYkÈn dI bRYNz aµbYszr vI hY» krInf (33) AunHF dy qfËy kRIsYNt lfn klYkÈn df ichrf hY ijs ‘c gly ‘qy izËfeIn, kzfeI dy nfl izËItl qrIky nfl izËfeIn kIqy gey PuWlF dy ipRµt dI vrqoN kIqI geI hY» PrfË ieQy rfjDfnI ‘c ijAUlrs aYNz sµs PYÈn Èoa ‘c ihWsf lYx afey hoey hn» AunHF ny dWisaf sI ik krInf ƒ ieh sB kuJ psµd hY» Auh Aus ƒ Gr ‘c pfAuNdI hY» Auh aijhI mihlf hY jo kuJ vI pfAux qoN afpxI psµd nfpsµd ƒ mhWqv idµdI hY» Auh iPlhfl iek afDuink nvfb dI qrHF hY» AunHF ny nvfb nfl ivafh kIqf hY» AunHF ny ieh vI dWisaf hY ik nvfb polo Kyzxf psµd krdy hn aqy i˵dgI dy pRqI AunHF df nËrIaF vI vWKrf huµdf hY» krInf isrP ieQy hI hrmn ipafrI nhIN sgoN pfiksqfn aqy dubeI ‘c vI mÈh¨r hY»



hux bWcy myry koloN nhIN tYnÈn d¨r krygI zrdy: arjun ‘muµizaF qoN bc ky rhIN’

bflIvuWz adfkfr arjun kp¨r df kihxf hY ik AunHF dIaF pihlIaF do iPlmF ‘ieÈkjfdy’ aqy ‘guµzy’ dy irlIË hox qoN bfad bWcy AunHF qoN zr gey sn pr hux Auh KuÈ hn ik AunHF dI nvIN iPlm ‘2 styts’ ny AunHF leI cIËF bdl idWqIaF hn» arjun ny afpxIaF pihlIaF do iPlmF ‘c afkrqmk aqy dyhfqI B¨imkf inBfeIaF sn pr ‘2 styts’ iPlm ‘c Auuh iek smJdfr nOjvfn dI B¨imkf ‘c hn» 28 sflf arjun ny ikhf ik sB qoN cµgI gWl ieh hY ik hux bWcy myry koloN nhIN zrdy hn» myrIaF pihlIaF do iPlmF dy nfl bWcy myry koloN zr gey sn» arjun df kihxf hY ik Aus dI nvIN iPlm ‘2 styts’ drÈkF ƒ kfPI psµd afvygI»

30 meI ƒ drÈkF ƒ hsfAux af rhy hn roÈn ipRµs, ismrn kOr muµzI, jWsI igWl, BfrqI isµG, aµÈ¨ sfhnI (pRIqo) aqy imµto » igWl ipkcrË aYNtrtynmYNt aqy Em m¨vIË dI pRozkÈn pµjfbI iPlm ‘muµizaF qoN bc ky rhIN’ 30 meI ƒ irlIË ho rhI hY» iPlm ƒ zfierYkt kIqf hY nivµdr ikrpfl isµG ny aqy iesdy pRoizAUsr hn pvn igWl, amn igWl aqy arux mihrf» mµglvfr ƒ eylFqy mfl dy pI. vI.afr. ivc iPlm df postr aqy QIeytrIkl tRylr lFc kIqf igaf» kfmyzI nfl BrI ies iPlm dI khfxI ilKI pvn igWl ny» skRIn plya ivc vI AunHF df Xogdfn hY aqy AunHF dy nfl mnoj sWBrvfl aqy nivµdr ikrpfl isµG ny vI kµm kIqf hY» zfielfg rfeIitµg ivc pvn igWl df sfQ idWqf mnoj sWBrvfl ny»





Between the Rails Fuel Tank Now Available for Freightliner M2 106 Emergency Truck Configurations Freightliner Trucks announced that a between-the-rails fuel tank is available as an option for its Freightliner M2 106 vehicles. Ideal for ambulance configurations, the new option places a 40 gallon steel fuel tank between the rails at the end of the frame.

first responders with a new option that will ultimately benefit vehicle performance and overall operations.” The durable and reliable M2 106 has a number of features ideal for the fire and emergency truck market, such as excellent visibility

and maneuverability, and can be spec’d with additional fire and emergency options, including SCBA provisions, NFPA vehicle data recorders and seatbelt displays, and a variety of chrome and bright finish exterior options.

This allows emergency trucks to have more packaging options such as increased diesel exhaust fluid (DEF) capacity and additional batteries while still maintaining a clear back of cab. The between-the-rails position also enhances vehicle stability with weight distribution in the rear, resulting in a smoother ride and improved overall vehicle driving dynamics. “We understand ambulance operators require specific configurations that provide safety, quick response times, and the ability to spec and run a variety of special equipment,” said Mary Aufdemberg, director of product marketing for Freightliner Trucks. “Our between-the-rails fuel tank provides



FOTON MOTOR AND CUMMINS UNVEIL CUMMINS ISG-POWERED FOTON GTL TRUCK Beiqi Foton Motor Co. Ltd. (Foton), China’s leading commercial vehicle manufacturer, and Cummins, the world’s largest independent diesel engine manufacturer, jointly introduced a new truck model powered by the Cummins ISG engine in Cummins Technical Center in Columbus. The G Series will initially be manufactured at the Beijing Foton Cummins Engine Co. (BFCEC), a 50-50 joint venture between Cummins and Foton. Equipped with Cummins revolutionary heavy-duty ISG engine, the newly launched Foton Daimler Auman GTL “Super Power” truck is designed to meet customers’ demands for performance and reliability. The new truck model, which will be manufactured in Beijing Foton Daimler Automotive Co. Ltd. (BFDA), a 50-50 joint venture between Foton and Daimler, is expected to significantly improve customer experience with fuel economy, safety, reliability, driveability and total cost of ownership. “The joint venture between Foton and Cummins successfully introduced the Cummins ISF light-duty engine platform in 2008, which has grown to be a leading power in the light-duty commercial vehicle market. Today, with Foton’s deep knowledge of truck customers, Foton and Cummins have worked together to synchronize the development of Cummins ISG engine and the new GTL “Super Power” truck for best integration. We aim at setting a new benchmark in the high-end heavy-duty truck market through breakthrough technologies,” said Wang Jinyu, General Manager – Foton. “The result is improved customer experience. Through jointventure cooperation with Cummins and Daimler, respectively, and by leveraging the complementary strengths of Cummins, Foton and Daimler, we are able to provide customers the values and benefits they care about most.” “The cooperation on ISG is a natural extension of the successful integration of Cummins ISF engine and Foton trucks,” said Steve Chapman, Cummins Group Vice President – China and Russia. “It once again demonstrates the vigor and strength that a winwin partnership can bring to both companies. We expect that the successful application of Cummins ISG engine in Foton trucks will make a unique contribution, as Foton is poised to expand its business even faster in the years ahead.” The ISG heavy-duty engine platform is an in-line 6-cylinder engine, and is available in 11-liter and 12-liter models to meet a broad variety of global market requirements and emissions standards. Design and development of the engine have been led by a team in the United States, and supported by global technical and marketing resources with deep knowledge of local market and customer needs. That global design approach utilizes the latest advanced technologies to develop an adaptive architecture, with each engine designed to meet unique performance and cost-of-ownership expectations for its target market and region. The cooperation between Cummins and Foton on the ISG engine project started as early as 2010. The inputs of rich customer knowledge ensured that the new heavy-duty engine platform is designed based on real value to the customers. Using a combination of patented technologies and advanced production techniques, the G Series engines are built to set new benchmarks in power and torque, fuel efficiency, driveability and reliability.


Data Analytic and Reporting Drivers HOS (Finesse HOS) IFTA (Finesse IFTA) Cloud Dispatch MTO/DOT Audit Consulting C-TPAT, CSA, PIP, FAST Authorities and Permit Performance Monitoring



SUBSCRIBE NOW! Get your FREE Subscription, Fill In This Card & Fax to: 905-696-7311 Yes - Please subscribe me to Inside Trucking Magazine, FREE OF CHARGE No - Please cancel my subscription Name: __________________________________________ Title: ______________________________ Company Name: ____________________________________________________________________ Company Address: __________________________________________________________________ City: ____________________________ Province: _________________ Postal Code: _____________ Tel: _________________________________ Fax: __________________________________________ E-mail: ____________________________________________________________________________

Signature (required): ________________________________ Date: ____________________________

For more information, visit us online: INSIDETRUCKING.CA

6767 Invader Cres., Mississauga ON, L5T 2B7 45




ore than 33% of all traffic accidents are attributed tor motorists fatique. During a long trip from city to city, a truck driver’s worst enemy is fatigue. There is the constant battle between staying awake and meeting the delivery deadline. Fatigue directly affects the drivers alertness, subsequently causing the response time to be slow. Fatigue has been known to cause accidents, be it minor or major, demonstrating the severity and consequences of driving while exhausted. Particularly with truck drivers, they have the responsibility to do their job right. They are the experts of their vehicle and the safety of others on the road depends on their ability to do their job correctly. The size and weight of the truck itself can result in serious injuries or death, particularly since trucks are the biggest and heaviest vehicles a part of highway traffic. Part of the blame on trucker fatigue lies with the companies itself – they want their products delivered as soon as possible, without taking into consideration the toll it takes on the drivers themselves. This type of pressure leads truck drivers to turn to prescription and non-prescription drugs, a factor that can also initiate an accident. Drivers may skip breaks altogether to avoid


rush hour traffic or bad weather conditions, yet fail to consider how their exhaustion can affect other drivers on the road. Some helpful tips on preventing driver fatigue are as follows: 1. Sleep! Before getting behind the wheel, ensure you have rested for at least 6 – 8 hours. 2. Maintain a healthy diet. Constantly eating fast food slows down your metabolism, making you feel tired and sluggish.

for your safety, but for the security of other drivers on the road. One of the universal facts of our humanity is that we need good amounts of rest. Studies have found that both the mind and body repair themselves during our nightly eight-hour respites, and that those repairs are necessary for our mental and physical function.When we’re tired we can exhibit several of the following traits: Mindless eating or overeating; Poor judgment; • Muddy thinking;

3. Take a nap. 20-30 minute power naps during the day have proved effective for some drivers. 4. Avoid medications that may cause drowsiness. 5. Recognize the signals and dangers of fatigue. 6. Do not rely on ”alertness” methods to stay awake. The main idea to take away from this, regardless of the vehicle size you are operating, is to ensure you are well rested before getting behind the wheel. Not only

• Enhanced irritability; • More complaining about inconsequential things; • Re-engagement of past addictions (e.g. alcohol, gambling, sex...etc.); • Higher susceptibility to negative influences; • As well as a myriad of other sub-optimal behaviors.


May 2014  

May 2014 Issue of Inside Trucking