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Insider Technologies Limited

Specialist solutions for monitoring, tracking and automation

Management Solutions for Government and Finance


Insider Technologies Limited

Is a UK-based software house and services company, a Microsoft Gold Certified Partner and is Quality Certified to ISO 9001:2008 and TickIT

Is a HP Partner, providing RTLX Reactor, Reflex & MultiBatch for the Business critical 24 x 7 HP NonStop systems (formerly Tandem Computers) and Sentra software monitoring & tracking solutions for the Windows and Unix platforms

Operates in the Financial, Government & Defence and Messaging Markets, providing Service Management, Message Tracking, Custom Bespoke software and Middleware Provisioning solutions

Management Solutions for Government and Finance


Company Overview Who we are: ÐÐ ÐÐ ÐÐ ÐÐ

Established 1989 Privately owned, independent company Head office based in the thriving business docklands of Manchester, England Nucleus of staff who have 20+ years experience in Messaging, Microsoft, Open Platforms and HP NonStop (Tandem Computers) ÐÐ 80% of our customers are within the Government and Finance sector ÐÐ Our product set is continually enhanced for our client base

Our Products: Highly focused and graphically advanced products for monitoring a broad range of technologies, operating systems and subsystems across Windows, Unix, Linux and HP NonStop platforms, incorporating database, transaction, web, and PDA expertise.

Our Philosophy: Be Creative! We see creativity as the ability to establish a solution that was not there before, in a way that establishes a new standard. It is one of the primary, sought-after values in the industry, for it defines an individual who is prepared to turn their job into a dedicated art form.

Our Clients: Over 400 accounts worldwide use one or more of our products and/or services. The nature of our customer base dictates that our products are ‘business critical’ and consequently, our products are subject to rigorous acceptance testing. Our major clients include: ÐÐ ÐÐ ÐÐ ÐÐ ÐÐ

Central & Investment Banking Retail Banking Government & Defence Manufacturing & Distribution Telecommunications

Management Solutions for Government and Finance


The world’s most advanced messaging management solutions

Example:

Sentra Main features: ÐÐXML data collection agent ÐÐPayment monitoring based on UNIFIÐ formats (ISO20022) ÐÐEvent log monitoring ÐÐMonitoring of key business applications ÐÐServer availability ÐÐCross-platform performance counter Ð monitoring ÐÐCross-platform generic log agent ÐÐRules library ÐÐManagement reports ÐÐAutomatic monitoring of SLA compliance ÐÐDirectory monitoring ÐÐApplication response ÐÐLDAP monitoring ÐÐCross-platform command server ÐÐDatabase monitoring ÐÐSNMP device monitoring

Sentra is a client-server software application for centralised management of multi-vendor and multi-platform messaging systems. It provides extensive benefits that enable optimal availability, functionality and performance of messaging service provision. Sentra achieves this by providing centralised alerting, escalation, intervention, tracking and reporting tools from a single console view. Furthermore, Sentra collects data from many sources (system components, application events, log files) and interprets them in terms of how they affect overall service provision. Real-time views mean that service levels can be proactively maintained. Historical data mining and reporting capability enables efficient resource allocation and capacity planning.

“Once the Server hardware is scoped to the traffic volumes, Sentra can enable a variety of real-time views and reports to be created with minimal user interaction. Query results provide detailed information about a specific email or group of emails, which is based on the Originator, Recipient or Message ID occurring between 1 and 30 minutes of the email passing through the EMS system.” EMS Management Centre, Corsham, Wiltshire

Management Solutions for Government and Finance


Targeted transaction monitoring for critical real-time environments

Example:

RTLX Reactor

Main features: ÐÐOnline, accurate metrics on status of Ð ATM/POS networks & HP NonStop Ð platforms ÐÐIdentify Vendor, ATM, POS, Network Ð and Interchange problems ÐÐComprehensive TLF/PTLF field queryingÐ beyond green screen technology ÐÐMIS reports for SLAs, Business Analysis,Ð Trends, Profitability, and Interchange Ð Response Times ÐÐReal-time browser visuals for BASE24, Ð BASE24-eps, XML, JMX counters and Ð the HP NonStop EMS subsystem ÐÐReal-time comparative analysis of current Ð and past ATM/POS transaction flow ÐÐDashboard displays for XPNET devices,Ð faults, downtime, communication errors, etc. ÐÐFloating gauges, dials, charts and tables for Ð review and analysis of transaction data ÐÐEscalate problems to GSM Mobile, Pager,Ð Email, Enterprise Managers

Insider’s RTLX Reactor product provides real-time monitoring of the transaction flow information created by ACI’s BASE24 and BASE24-eps ATM/POS applications and the HP NonStop EMS subsystem. RTLX Reactor maintains a centralised database of transaction data from one or more BASE24 nodes and analyses the information in real-time. The outcome of the analysis will be service level alerts, charts depicting the behaviour of nominated metrics and management reports to help set and achieve Business objectives for the BASE24 world. RTLX Reactor is a Windows based solution for ATM/POS and EMS alert monitoring providing you with the visual tools to help: ÐÐ ÐÐ ÐÐ ÐÐ ÐÐ

Optimise your transaction SLAs Reduce ATM/POS and Switch network downtime Maximise your resource utilisation Track all transactions and associated data values Record all activity for auditing and repudiation

Management Solutions for Government and Finance


Graphical, object-based management for HP NonStop systems and applications

Example:

Reflex Main features: ÐÐ Early warning of business process Ð vulnerability ÐÐ Automatic escalation of faults to GSM Ð Mobile, Pager and e-mail ÐÐ Route key events to Enterprise Managers Ð (BMC Performance Manager, Tivoli Ð and HP Operations Centre) ÐÐ Automatic problem resolution at source ÐÐ Manage your HP NonStop Expand network ÐÐ Convert generic and/or application EMS Ð text events into fully tokenised events ÐÐ Low CPU utilisation - less than 1% ÐÐ System Performance Measurement Ð Dashboard ÐÐ File, Process and Event monitoring ÐÐ Monitoring of ALL HP NonStop subsystems

Reflex is an Operations and Service Management facility for the HP NonStop arena, providing real-time, proactive and reactive monitoring for all HP NonStop Subsystems, Applications and Services, whether they run under Guardian and/or OSS (Open System Services). The product runs on HP NonStop ServerNet, NonStop Integrity and the latest NonStop Blade systems and is in use at many of the world’s leading Financial and Telecommunications sites. Easy installation and configuration ensures Reflex is quickly providing early warning of all of your NonStop systems and business applications. Low overheads ensure your NonStop platforms are able to focus their resources on your key business applications.

Management Solutions for Government and Finance


High performance network scheduler for HP NonStop systems

MultiBatch

Main features: ÐÐPathway and/or GUI interfaces ÐÐBatch tracking ÐÐRun Guardian and/or Open System Services (OSS) applications within the same schedule ÐÐNetBatch conversion utility ÐÐAutomated Calendaring and Scheduling ÐÐHigh performance parallel batch ÐÐSimultaneous job execution ÐÐMigrate schedules between different Ð environments and HP NonStop nodes ÐÐCheckpoint and restart capabilities ÐÐDynamic alteration of job schedules ÐÐThree levels of job hierarchy, two levels of Ð dependency ÐÐSecure execution shell ÐÐFully EMS compatible

MultiBatch is a powerful and maintainable batch processing environment, specifically designed to exploit the HP NonStop server architecture for the Guardian and OSS operating systems. It allows parallel batch processing with Calendar and conditional logic to occur in a single processor or multi-processors concurrently. MultiBatch is a supported mainframe-class batch scheduler that runs on all HP NonStop system ranges using strict fault-tolerant software techniques. All job status data can be relayed to a Windows server for both graphical and tabular reporting for real-time tracking and Management Reports. Integrated monitoring, reporting and management of batch schedules are available, including the facility to convert your NetBatch schedules into MultiBatch, thereby availing yourself of the product’s powerful set of features.

Management Solutions for Government and Finance


Really useful utilities!

Example:

WebSphere MQ Event Conversion Main features: ÐÐConvert the limited set of OSS events into unique, fully tokenised EMS events ÐÐConvert WebSphere MQ events into unique, fully tokenised EMS events ÐÐCreate ‘rules’ to determine which events to convert and monitor ÐÐDifferentiate between ‘identical’ WebSphere MQ events ÐÐEscalate tokenised events to Reflex and Enterprise Managers (BMC Performance Manager, Tivoli and HP Operations Centre) ÐÐFully functional for all WebSphere MQ Ð versions, including 5.3.1.4 (OSS) ÐÐRuns on all HP NonStop platforms, Ð including the latest Integrity and Integrity Blade systems ÐÐAutomated EMS event template generator

Convert in real-time, badly structured events and errors into a rich stream of tokenised information. This technique allows us to create new unique events from an original multi-purpose event which due to its origin may not be unique, or may be cryptic, or the information contained within the event contains insufficient information. Managing such an event is difficult and leads to issues such as how to differentiate a critical error from a warning message that is reported from the same event id. EMS event enrichment provides a method of creating unique events that can then be used for automation, escalation to Enterprise Managers or support staff, incorporating detailed Cause/Effect/Recovery and to also facilitate the accurate collection of EMS event statistics.

Management Solutions for Government and Finance


Leading edge data capture and provisioning

Example:

PDA Data Capture

Main features: ÐÐRuns on Windows PC or a PDA that Ð supports the Windows Mobile 5.0 (or better) operating system ÐÐData is validated at point of capture ÐÐNew data entry forms are easy to add to the Windows Mobile application ÐБPaper’ data no longer needs to be Ð processed by data entry personnel ÐÐOnce completed in the PDA data capture Ð application, the original form no longer needs to be collected and batched ÐÐCompleted forms are uploaded and stored in a separate database ÐÐNew or updated forms can be downloaded to the PDA Data Capture application

Capturing important data using paper forms and then transcribing the results onto an office computer is not only prone to errors, it is extremely inefficient. Help is literally at hand with Insider’s PDA Data Capture mobile data collection software suite for Windows Mobile. Our new PDA based data entry system enables PDA users to download, edit, read, store, and submit predefined questionnaires to a web server database. Completion of questionnaires can be by any combination of free text, check boxes, or drop-down lists. A user also has the option to attach additional data such as images. A user can run the application on their Windows PC and enjoy the same full functionality as when using their PDA, with the added feature of being able to produce predefined reports in Microsoft Word.

Management Solutions for Government and Finance


Bespoke Development

Main features: ÐÐ32bit and 64bit development on a wide variety of platforms ÐÐDevelopment for Windows, Unix, Linux and HP NonStop (Tandem) ÐÐHP NonStop development for TAL, COBOL85, TACL, NonStop SQL, C, C++Ð on Guardian and OSS ÐÐWebsite and Windows GUI development using ASP.NET and C# ÐÐPDA mobile software development ÐÐSQL Server Database design ÐÐBusiness Reports using Microsoft SQL Ð Reporting Services and Crystal Reports ÐÐWebsite Portal development using Ð DotNetNuke framework (ASP.NET and Microsoft SQL)

Insider Technologies develop custom, bespoke software for the HP NonStop (Tandem Computers), Windows, Windows Mobile, Unix and Linux platforms. If you find that an off-the-shelf product doesn’t cover all of your requirements, then contact Insider for a more rounded solution as we have extensive experience in developing custom bespoke software solutions and services for a worldwide customer base. We are able to provide specialists who can analyse your requirements and implement a bespoke solution based on our highly successful project development methodology. At each stage of the project, deliverables are reviewed with our clients to ensure their complete satisfaction. Let Insider develop the bespoke software that your business requires, from Reporting, HP NonStop, PC and Web based software, to data driven mobile applications.

Management Solutions for Government and Finance


“All of the products that were evaluated for the Best of Microsoft Tech•Ed 2005 Europe awards were of exceptional quality, and the products selected as finalists stood out amongst the competition for providing the best strategic importance to the market, the highest competitive advantage to the organisation, and the most value to the customer”   Mike Otey, Senior Technical Editor for Windows IT Pro Magazine

“This service is being provided through an outsourced arrangement with Insider Technologies who were already responsible for the Tandem SRM 24x7 support. Insider Technologies’ high level of customer service, combined with excellent technical knowledge, has made an excellent match for Thales to provide SafeSign support” Bruno Reinhard, Thales Operations and Support Manager

“A key challenge for our clients across the payments business is measuring and controlling the end to end payments process across multiple steps. Working with Insider we are able to extend the proven value to our clients of our strategy and approach by incorporating operational management tools into the systems we implement with our clients” Simon Bailey, Director, Payments, Logica

For further information, visit our website at www.insidertech.co.uk or email support@insidertech.co.uk All trademarks recognised

Management Solutions for Government and Finance


Most of all it’s about People

When big projects fail, it’s usually a combination of technology and people factors. We have a twenty-year history of building relationships and delivering projects on time and in budget, working successfully alongside teams of people at some of the largest organisations in the world. We understand the rigours of implementing projects, on-time and on-budget. Ask our clients. They will be happy to provide a reference for what we do and what we have achieved. They will tell you that for all our success, we are small enough to be flexible and responsive. Getting it right, is what is most important to us.

Management Solutions for Government and Finance


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