Page 1

NOVEMBER 2020

THE MESSENGER A Publication for North Arkansas Electric Cooperative Members

Paying directly through NAEC offers fastest processing NAEC wants members to be aware of possible drawbacks to using third-party payment services. All payment methods provided by the co-op include no additional charge; however, many third-party payment services, such as doxo, charge their users a fee. Also, some third-party payment services mail NAEC a check for the electric bill once a user pays them rather than using a direct payment method. Depending on when the payment is processed, this could lead to the co-op not receiving payments by the due date. NAEC offers several payment options. The most convenient is automatic bank draft. Enrolling in this free service ensures the bill is paid on time each month and eliminates the cost of a stamp. Automatic bank draft is an electronic transfer from a member’s bank account to NAEC’s each month. The member will continue to receive an itemized statement of the bill. On or about the 10th of the month, the amount See PAYMENTS on back.

Monitoring lines for reliability North Arkansas Electric Cooperative uses a variety of monitoring and automation technologies that improve power reliability, shorten outage times and reduce labor time for employees. Personnel in our 24/7 dispatch center take outage calls and use many of the tools listed here as well as others to predict an outage location. This helps those working in the field restore power faster. They also coordinate crews and help keep them safe. Through our supervisory control and data acquisition software system, dispatchers also monitor alarms, which can help predict an outage prior to it happening. Power Sensors, Fault Locators Power sensors and fault locators provide near real-time reporting on electrical usage or power consumption, voltage, current and more — information critical to ensuring the power grid can meet the growing demand for electricity.

Advanced Metering Infrastructure AMI provides NAEC real-time data. In addition to meter reading, this data helps us detect faults and potential problems, resulting in increased power reliability.

Fiber Optic Cable Fiber optic cable is being installed below most lines to allow NAEC to communicate among substations, offices and downline devices. This communication path is critical in monitoring the electrical grid and will allow us to control some devices, such as reclosers, from the co-op.

ENERGY EFFICIENCY TIP OF THE MONTH Keep cold air out to save energy. Seal air leaks around pipes and any gaps around chimneys and unfinished spaces behind cupboards and closets. — energystar.gov

Reclosers A recloser acts like a circuit breaker for power lines. When a problem occurs, the recloser temporarily shuts off power. If the problem is temporary, the recloser restores power. (This is why you sometimes see the power blink.) If the problem persists, the recloser will shut off power until repairs are made. These devices will be connected to our fiber network in the future.

HAPPY THANKSGIVING! — Our offices will be closed Thursday, Nov. 26, and Friday, Nov. 27. In the event of an outage, call 870-895-3221 or use the NAEC app to report.


— PAYMENTS of the bill will be deducted from the account. To enroll in automatic bank draft, please call NAEC at 870895-3221 or sign up through the Member Account Portal at www.naeci.com. Other payment methods include: • Member Account Portal — Go to www.naeci.com, click “Account Login” and enter user ID and password. If using for the first time, please click “New User” to get started. • NAEC Mobile App — Log in to an account using the free app. • Phone — Call NAEC at 870-895-3221 to make a payment with a Member Services employee during business hours or any time through our automated system. • NAEC offices — Visit the Salem or Mountain Home drive-throughs 8 a.m. to 4:30 p.m. weekdays, or drop a payment in the night deposit box any time. (No cash please.) • Mail — Send a payment in the return envelope enclosed in the statement.

Help after hurricane

Foreman Shawn Hardin ties in wire to a new pole while helping Beauregard Electric Cooperative restore power. All 43,000 of the Louisiana co-op’s members lost service in the wake of Hurricane Laura. NAEC’s Hardin, Jay Jones, Jeremy Perdue and Aaron Knight assisted the co-op Sept. 16-30.

DAILY HIGHS & LOWS — SEPTEMBER 2020 Average Daily High: 79.42° compared to 90.81° in 2019

TEMPERATURE

Average Daily Low: 60.55° compared to 64.23° in 2019 Total Rainfall Amount: 1.98” compared to 1.16” in 2019 Warmest Day: Sept. 7, 89° at 2 p.m. Coolest Day: Sept. 29, 45.5° at 4 a.m.

DAYS

CONTACT NAEC 870-895-3221 info@naeci.com naeci.com

IMAGES: TORI MOSS; NRECA; TORI MOSS; JAY JONES

RIGHT-OF-WAY Ozark Acres; Salem to Oxford on Hwy. 9; Salem to Ash Flat on Hwy. 62; Lakeview to Midway on transmission line; Three Brothers to Midway on transmission line

ON THE FRONT Blaine Overman, warehouse coordinator, moves newly delivered fiber optic wire onto the Salem yard Oct. 14.