2022 July NAEC Arkansas Living Center Pages

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north arkansas electric cooperative

Report outage by phone, web or mobile app NAEC requests members always report an outage. This often helps employees pinpoint the outage’s cause and restore service quicker. The co-op offers three ways for members to notify the dispatch center of an outage.

Reporting via Phone

Please call 870-895-3221.

Reporting via Mobile App

Log in to the app and complete the following steps: • Select the account experiencing an outage. • Tap the menu icon in the top left corner. • Tap the “Report an Outage” menu option. • Add your phone number and any comments, such as the outage cause, if known. • Tap “Report an Outage.” The app will confirm your outage has been submitted to our dispatch center.

Reporting via Outage Viewer Visit naeci.com. Click on “Outage Viewer” under the “Outage Center” menu tab. Then click the “Report Outage” link, and enter the requested information. 22

JULY 2022

Help “beat the peak” on the hottest days by washing and drying laundry at night.

Help decrease wholesale power cost by limiting peak usage Members can help keep NAEC’s wholesale power costs in check by reducing electricity usage during peak demand times in the summer months. Everyone using less on-peak power means lower wholesale power costs for the co-op, which ultimately benefits all members. NAEC uses advertising on local radio stations to request members’ help to “beat the peak.” Members can do this by delaying any unnecessary use of electricity during the afternoon and early evening hours on the hottest days of each summer month. A day with a heat index forecast of more than 100 can be a peak alert day. Here are several easy ways residential members can help reduce the co-op’s peak: • Turn up the thermostat a degree or two. • Run the dishwasher at night and only when it is full. • Use the washer and dryer during the early morning hours or at night and only when there is a full load. • Cook lunch and dinner with appliances that use less electricity, such as the microwave, slow cooker or toaster oven, rather than larger appliances, such as the oven or range. • Turn off lighting and electronics, such as computers or televisions, not being used. • Use automatic timers to run hot tubs and pool pumps during off-peak hours.


Celebrating The Life Of NAEC line personnel came across an energized line on the ground during storm restoration efforts.

Stay safe in vehicle accident with pole

1969 - 2022

His leadership and friendship will be missed.

More co-op news on page 26



my co-op

Mike Beam

North Arkansas Electric Cooperative personnel regularly respond to vehicle accidents involving electric poles, downed lines or pad-mounted transformers, and we want everyone to know how to stay safe. To avoid electrocution, stay in your vehicle, call 911 and warn people outside of the vehicle to stay away. Emergency dispatchers will contact the appropriate electric utility. Remain inside the vehicle until line technicians have de-energized and removed any downed lines and given you the all-clear. The exception to remaining in the vehicle is if you see smoke or fire. Remember this method to help avoid electrocution when exiting. Open a door away from any visible downed lines, jump free from the vehicle and hop away with both feet together at least 40 feet. You cannot touch the vehicle and ground at the same time, so make sure you do not fall back into the vehicle. If you see someone in trouble who could be exposed to an electric current, do not approach. You can help by calling 911 and keeping others away from the area. Always assume downed lines are energized and dangerous. A power line still can be energized even if it is not sparking, moving or making a sound. If you see downed lines, stay clear, and call NAEC at 870-895-3221 or local authorities.

north arkansas electric cooperative Northcentral Arkansas Development Council nadcinc.org Fulton County - 870-895-3628 Izard County - 870-368-4329 Sharp County - 870-994-7353 Stone County - 870-269-4381

Ozark Opportunities ozarkopp.org Baxter County - 870-425-5118 Marion County - 870-449-6250

LIHEAP can help qualifying members with electric bills The federal government’s Low Income Home Energy Assistance Program provides help for qualifying members with their energy costs during the summer and winter. LIHEAP is administered by community action agencies. In NAEC’s service area, those are Ozark Opportunities and Northcentral Arkansas Development Council. Summer assistance was not available yet when Arkansas Living went to print, but we encourage members needing assistance to reach out to the agency serving their county for more information. Ozark Opportunities serves residents in Baxter and Marion counties. Northcentral Arkansas Development Council serves residents in Fulton, Izard, Sharp and Stone counties. (Please see sidebars for the websites and phone numbers.) The amount of help available varies based on a member’s income, number of people in the household and other factors. NAEC tries to work with members who are experiencing hardships. Members with questions or concerns about their account may reach a member service representative by emailing info@naeci.com or calling 870-895-3221 from 8 a.m. to 4:30 p.m. weekdays.

Happy Independence Day! NAEC's offices will be closed July 4. In the event of an outage, please call 870-895-3221 or use the NAEC app.

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