TABLE OF CONTENTS Introduction
15 Year Timeline
Awards & Accomplishments
Employees of the Month
2017 Catalog Theme
Welcome to the 2016 Innovative Culture Book! The culture book has become an annual tradition designed to capture the essence of who we are as an organization. Culture can be defined as the values and behaviors that contribute to the unique environment of an organization. It represents the DNA of our business and acts as the emotional energizer that fuels engagement and empowers employees to be the best they can be. As much as Innovative has been intentional in defining a purpose, core values and brand promise, the culture ultimately comes to life in the way everyone at Innovative shows up on a day to day basis. Our values set the tone, our people set the volume! Every single employee contributes to the culture of our organization and itâ€™s a culture to be proud of. The energy felt, and commented on by visitors, in our workplaces. The results that bring customers back time and again. The good we do in the community. The energy for being the best in the industry. It all comes from the heart and soul that our people invest daily. Thanks to the commitment of everyone on the team, 2016 was another amazing year for Innovative! From expanding to a third location and accomplishing a monumental stadium project with all hands on deck, to developing a successful Learn-Teach-Grow program and paying extra attention to the importance of â€œBeing Involvedâ€?, I am extremely proud of the effort and dedication made by all of you. Our culture is not only something to be proud of, but also to be protected at all costs. In 2017, continue to immerse yourself in everything we stand for as an organization. Continue to embrace our vision and live out our core values. Continue to try new things and challenge the status quo. Continue to feel empowered in everything you do. I know that if we stay focused on making a difference every single day, it will result in continued success! 4
““ Our culture helps fuel the energy that makes me want to come to work! -BARB KUSILEK
#wow Bill Allen - Thank you Bill for always taking time to understand my requests and being so super fast in getting me what I ask for. You are definitely living up to our brand promise. #expectresponse #expectrelief
#wow Lucho Eckert - for several customer compliments around the job you are doing making sure that downtown Minneapolis is experiencing the Innovative Brand Promise. Way to go Lucho!
#wow Alyssa Kriz - for handling all the requests for info and account updates that I've peppered her with recently. Alyssa has been quick, accurate, and very helpful. Kudos to Alyssa for fulfilling the Innovative brand promise. #expectresponse7 #expectrelief
MEMORY LANE Rebranded the business
Innovative was founded and 21 employees jumped on board.
Received Inc. 5000 Fastest Growing Company for the 2nd year in a row
Started out selling office supplies and furniture.
Reached $10 million in revenue Acquired JC Office Products in Owatonna
Over 100 employees Reached $50 million Launched InSports Foundation
Received Fast 50 Award for 2nd consecutive year
Started the tradition of incorporating employees on our Innovative catalog covers
Hit $100 million in sales as a company Launched exclusive Teknion furniture line Received 100 Best Companies to Work For for the 5th consecutive year
2016 TOP AWARDS
INNOVATIVE EXPANDS TO BEMIDJI
Innovative acquired the Office Supplies, Point of Sale Supplies & Furniture division of North Country Business Products, a large POS solutions provider, based in Bemidji, Minnesota. This acquisition has brought the Office Supplies and Furniture division of NCBP into the Innovative Office Solutions brand. It will provide customers of NCBP access to a significantly deeper portfolio of products & services, combined with the same local representation and service they currently use. We are so excited to have Bemidji join our team.
U.S. BANK STADIUM
The Minnesota Vikings had a vision to create a state-of-the-art landmark. Innovative is extremely proud to be a part of this project by outfitting 1.5 million square feet of the stadium with over 35,000 pieces of furniture. From club levels to turf suites, the Innovative team
worked tirelessly to outfit US Bank Stadium with stunning fan spaces, sure to delight on game day.
Helped 60 kids get in the game A program benefitting non-profit organizations during Timberwolves games.
2016 Recipient - Camp Cambria
2016 Recipients - Matter and Starkey Hearing Foundation
8 charities benefited
12,000 rolls donated and 120 families helped
#wow Max Smith & Bridget Martini - Thank you for all of your time and energy youâ€™ve put into creating such a strong, helpful program to kids who need it most. You are both rockstars!
17,500 KIDS GET IN THE GAME
$68,146 TO TEAMS & INDIVIDUALS THROUGHOUT MINNESOTA, IOWA, AND NORTH DAKOTA.
“Very little is accomplished if there isn’t someone that takes the ball and runs with it.”
“When we all own what’s in front of us we all become better and much more effective.”
- KEN LEDEBOER
- RYAN BURGWALD
“When held accountable, the company is more productive, responsible, and team efforts are valued more.” - MIKE FERRELL
â€œâ€œ It allows us to take responsibility, start the process and end it. At the same time LTG, communication, involvement and ultimately smiles are a part of the entire process. -SUE WENTZEL
“When you’re smiling, everything always seems to work out better!”
“A smile, whether giving or getting, brightens everyone’s day.”
“If people are smiling, it usually means you’re doing a good job.”
- MARIA REDMAN
- MIKE BRISSON
- COLIN CRANDALL
“I enjoy working at a company that has fun at work! It’s great to inspire smiles amongst coworkers and see the smiles on 22 customer faces on tours. I love seeing their smiles as they experience our office!” - STEPHANIE ROBINSON
“Smiles bring a positive vibe to everything. A smile can break the ice in many situations and just inspires a better attitude all the way around! Be positive and smile and it will be contagious!” - KATHY HOVDE
“Sales is all about having fun and getting people to like you and work with you. Inspire Smiles and have fun while doing a good job.” - ERIC OKERSON
“Because smiles are contagious. If you can brighten someone’s day, they will likely pass it on to another co-worker or a vendor or a customer. Make someone smile and you are halfway there.” - BROOKS SMITH
“I love that we’re always learning new things! Keeps the job fresh, and helps us serve our customers better.”
“Today’s business culture is based on change. Learn teach grow is important for us and our customers to stay tuned!”
- PAM SEBESTA
“The pursuit of knowledge and betterment of ourselves is what allows Innovative Office Solutions to consistently offer a better product and experience for our customers. It is this core value that has caused me to constantly leave work 24 everyday a better person than when I arrived. - BILL NELSON
“I have the opportunity to learn something new each day, which I love. You never stop growing at Innovative.” - ANONYMOUS
“I think that learning, helping others, and working together makes a strong department and company. I really love all the core values so I really struggle with having a favorite. Love them all!”
“We have integrated it into LTG sessions for more folks to learn about how to be more successful.”
- RAINA WENDT
- MAX SMITH
“A team that learns together, grows together!” - ANONYMOUS
LEARN. TEACH. GROW. As we continue to grow as a company, itâ€™s key to invest in the people that make our company great. This year was about investing in YOU (our Innovative team)! In 2016, we launched the Learn. Teach. Grow. program where teams developed content on a variety of topics and create presentations for employees to attend.
2016 LTG PROGRAMS COFFEE 101 | THE PLAYBOOK & MORE | KITTING & FULFILLMENT 101 DRIVER ENHANCEMENT | MANAGED PRINT 101 | FACILITIES 101 | CONCUR 101 FAVORITE CHAIRS & SIT-STANDS | EXCEL 101 | CUSTOMER INVOICING ACCOUNTING BASICS | COMPUTER TIPS & TRICKS | PRINT 201 | GIFT CARDS 101 RELATIONSHIPS MATTER FOR LINKEDIN | MARKETING THROUGH DELIVERY DRIVERS 26
WORKPLACE BRANDING & LARGE FORMAT SIGNAGE | EMAIL ETIQUETTE & TIPS
FAVORITE LTG: NOTEWORTHY SIT-STAND DESKS
TOTAL LTGS ATTENDED
#wow Tony Betsinger - Thank you so much for taking time out of your day....really, your days, to help us go through the driver #LTG session. Your input was invaluable and thank you for keeping us focused and under our allotted time.
MOST ATTENDED LEARN. TEACH. GROW. SESSION:
GIFT CARDS 101
#wow Jack McGrane Thanks to Jack for taking my after hours call to give me accurate install instruction needed for my #LTG coming up. Thanks for helping me to Learn, Teach Grow!!
#wow Laura Brunner & Kris Winum for the fantastic presentations today during our #LTG session! Well worth the time spent. You both obviously put a lot of time into it. Thank you! 27
“Honesty equals integrity and I believe that sets the tone for successful business and workplace relationships. To be humble shows that you’re truthful and honest. People respond well to humility because it shows you put yourself at the same level as them, and not above them.” - ANONYMOUS
“Because it’s a good value to have not only at work, but in your life. Always gets you the best outcomes!”
“It can be applied towards anything in your life 24x7.” - JOY HAGBERG
- NATASHA SPEAKE
“I think it speaks volumes about the fact that we’re an ethical company which is the only way that true relationships can work. 28 And since relationships are what we’re all about, it’s the most important thing to me.” - ANONYMOUS
â€œâ€œ If I have made a mistake, I would rather just admit it and fix it. As a customer, I appreciate knowing what is going on and what has happened. I think our customers like this too. -ANONYMOUS
“If you keep it simple the rest will fall into place!” - LESA PAGE “Simple translates to efficient.
“Life and work can get pretty
Definition of efficient - achieving
crazy sometimes, so trying
maximum productivity with
to keep things simple and
minimum wasted effort or
straightforward is key when
expense.” - BOB HAMILTON
time is limited.” - ANONYMOUS
“Many things in life today are so complicated. If we can keep things simple for the customer I really believe that they will appreciate that.” - ANONYMOUS
“Keeping it simple keeps the communication focused solely on the outcome. It helps set aside opinion and conjecture which tend to cloud getting the task at hand completed.” “Keep it simple is the best way to give our customers excellent service. Keeping it simple means we can be fast and responsive so our customers can #expectresponse #expectrelief” - ANONYMOUS
“I don’t like to complicate things, I’m agechallenged.” - ANONYMOUS
“There’s more chance to be successful by not overcomplicating it.” - ANONYMOUS
“It’s a good reminder not to complicate the process.” - PAUL KAMINSKY
“I tend to overthink & like to remind myself to keep it simple.” - JOLEEN DAVIS
“In my department, communication is key to ensure that tasks are done correctly.”
“If people communicated more there would be less questions, errors and confusion in the long run. Everyone would be on the same page.” - DIANE VAN SKIKE
“Communication holds the 32 key to success.” - ANONYMOUS
“Communication is key to making things run smoothly. Whether with a customer or with a coworker, more can be accomplished with happier results.” - ANONYMOUS
“I like connecting with my coworkers and customers. It is still a relationship business.” - CHRISTIAN DONOVAN
“Communication is such a key in working together as a team that makes work more enjoyable and run more efficiently to keep our customers happy.” - LINDA ROEHL
“Because it’s easier to communicate now rather than later.” - KRISTEN MORAAL
“When we communicate, then we’re all in.” - RICK BURANEN
As a driver, communication is so vital to taking care of the customers’ needs, especially when things become time sensitive. - GREG FITTERER
“I believe in leaving nothing to chance. If information is communicated to the proper individuals, it staves off many potential issues.” - ANONYMOUS
“Communicating ‘proactively’ minimizes problems, makes people feel included and provides opportunities for improvement.” - SONJA MCCOLLUM
“It is fun and rewarding to Be Involved and Innovative offers so may ways to do it.” - DEANN PLAYER
“It encompasses who we are as a company. We are involved in making the community a better
34 place.” - JEFF FREDERICKSON
â€œâ€œ I love Be Involved because it allows employees to not only be involved with company events, but also offers a variety of volunteer opportunities throughout our community. -ANONYMOUS
BE INVOLVED An engaged culture is a winning culture! We value philanthropic effort and working together to help make a difference in our community. This year we paid extra attention to the importance of ‘Being Involved’.
EVENTS COLOR DASH | WALK TO NEW ORLEANS | SAINTS TOILET PAPER DRIVE MATTER BOX PACKING | SALVATION ARMY BELL RINGING | CARE COMMITTEE INVESTMENT COMMITTEE | SAFETY COMMITTEE | INNOVATIVE U TRAINERS
WAYS TO EARN A BADGE
FAVORITE EVENT: WALK TO NEW ORLEANS
6TH ANNUAL TP DRIVE
#wow Mitch Abbett for jumping in and helping us out with the fulfillment of our 1st order for Summit. We gave him about a 2 hour notice before product arrived and all he said was let's do what's best for the customer. He got us organized and was flexible as we worked through a couple of things and even caught some errors. The entire time he kept saying "I want to do what's best for the customer." Thank you so much for being a part of the team and 38jumping right in. #expectrelief #allin
12,000 ROLLS OF TOILET PAPER COLLECTED
FAMILIES IN MINNESOTA RECEIVED A YEAR SUPPLY OF TOILET PAPER
#wow Christina Boerigter for doing many, many RFPs for us over the last 6 weeks. We might have set a record for quantity of submissions in a short amount of time. Thanks for keeping us on track and being the encyclopedia of all answers.
ALL DONATIONS BENEFITTED SECOND HARVEST HEARTLAND.
WALK TO NEW ORLEANS Our 3rd annual walking challenge was a success! Participants were split into teams with a goal to collectively walk 2,310,000 steps in 11 weeks. The reward for reaching this goal was a New Orleans party. The best news of all – every team made it!
WALKING TEAMS BEADS AND BOURBON | KATRINA & THE WAVES | RED HOT CHILI STEPPERS BOOKIN IT TO BOURBON STREET | DRIVEN BY DESIGN | VOODOO STEPPERS WE THOUGHT THEY SAID RUM | JUST BEAD IT | HOLY WALKAMOLIES | CAJUN SPICE SAZERAC STUMBLERS | THE PIT CREW | IN THE SECOND LINE | MARDI GIRLS BRINGIN THE HEAT TO BOURBON STREET | BEAUTIES & THE BEAST | WINNOVATIVE WALKIN DEAD | WALK THE LINE | BE(ADS) INVOLVED | SAINTS & SINNERS MARDI GRAS MILERS | HAVE BEADS, SHOW US YOU’RE NUTS | RAGIN’ CAJUNS SAINTS MARCHING IN | GO WALK PHAEDEAUX | CHAFFING THE DREAM 40
STROLL’IN | HALF-FAST WALKIN CLUB | LOUISANA FAST!
WINNING TEAM: GO WALK PHAEDEAUX
46,099 MILES WALKED
G ra nd
A L A BA M 50%
MISSISSIPPI Meridian Jackson
I G E O R Gon
Mac s u b m lu o C
LO UIS IAN A
Baton Rouge New Orleans
alem NA KnoxvilleL AWinston-S A ROLI C H T N O R Charlotte 40 NESSEE A 40 T E N P ton 65 P Wilming Greenville Memphis A Columbia S O UT H 59 INA ta n a Atl C A RO L n gham in m ir B Charlesto 55 A
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AR KAN SAS
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W E S TI A V I RG I N
Charlesto Frankfort Evansville Louisville Lexington
N E W M E X IC O
Kansas City Kansas City Topeka MI SS OU RI St Louis Jefferson City KAN SAS Ar ka Wichita Springfield 44
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SO UT H DA KOTA
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COMBINED VOLUNTEER HOURS #wow Justin Siebenaler Thank you so much for taking and running with the Food Drive. We raised a ton of money and have a ton of food for families that could really use it. I appreciate your help in coordinating the effort. #beinvolved #expectrelief
24 MEMBERS COMMITTEE
NUMBER OF EVENTS
#wow David Barbee, Ashley Swanson, Scott Felton, Becky Goetz and everyone else who helped with the amazing New Orleans party yesterday. The decor was fantastic and you guys were truly awesome. Thanks for always rising to the occasion and making it44a party that was not to be missed.
CARE COMMITTEE Our dedicated group of Innovative employees who have a passion for making a difference in the community and helping the culture of our organization thrive.
EVENTS BEAN BAG TOSS COMPETITION | BLOOD DRIVE | BRING YOUR CHILD TO WORK DAY CHILI COOK-OFF | CHRISTMAS COOKIE CONTEST | CINCO DE MAYO | COLOR DASH COSTUME CONTEST | FOOD DRIVE | PUMPKIN CARVING | TAILGATE PARTY OLYMPIC GAMES | MAINTAIN DON’T GAIN | MOVEMBER | MATTER BOX PACKING NEW YEAR NEW REAR | WALK TO NEW ORLEANS | ADOPT A FAMILY | SALVATION ARMY BELL RINGING | INNOVATIVE WORKOUTS | HOLIDAY DECORATING | NERF BATTLE ST. PATRICK’S DAY PARTY | EARTH DAY | CAMPIN | MAKE AMERICA CAKE AGAIN
INSPORTS COLOR DASH
“I spent a lot of time putting it all together and it was rewarding to see the end result and it was such a fun day for families!” - MAX SMITH
“It was fun to be part of the first Color Dash that InSports has held. I think that it was a great example of a great vision and even a week out from the event seemed out of reach but everyone came together to recruit for a common goal!“ - STEPHANIE ROBINSON
“Seeing people of all ages come together to volunteer, socialize, run, cheer, have fun and get full of color to raise money for InSports was amazing and rewarding. It’s a great feeling to be a part of something good!” - ANONYMOUS
“Lots of opportunity to connect with people, volunteer opportunities, fun with color etc! Also an opportunity to bring family!” - MARIA REDMAN
MATTER BOX PACKING EVENT
54 HOURS OF PACKING
#wow Rachel, Melissa Dreyer, Angelina Shonka for putting together a presentation on short notice. Great 48 work. team
#wow Kay Edmondson for always having everything ready for tours and being so thorough. Thank you Kay for making the tours so easy for us reps!
#wow Julie Novak Thank you for all of your hard work and patience as we pulled together the order for RMS! You did a great job!!
HEALTHY FOOD BOXES TO HELP THOSE IN NEED.
#wow Ann Dalhoff & her IT team: CJ Carr, Mark Hoglund, Dallas Williams, Bill Allen, Steve Kusz Thank you so much for all the work and support that you've provided to the Innovative Bemidji team! Balancing so many tasks and objectives and always making the time for the trivial issues that keep coming at them. I've appreciated all of you - so many times these last couple of months! Thank you!
MAKE AMERICA CAKE AGAIN
Burnsville winners: Darcee Neudecker and Ashley Swanson
#wow Bridget Martini for your creativity and help in making our MN Wild COTM kick off event a huge success yesterday! Thank you.
St. Paul winner: Janet Tschida
““ When you’re smiling, everything seems to work out better. -MARIA REDMAN
WORKOUTS #wow I want to give a shout out to this workout crew today! They rocked it in the heat and hardly complained. :) We had 16 people participate today! Who else wants to join in!? Barb Kusilek, Jason Player, Lauren Richards, Mark Hoglund, Dallas Williams, Robin McMullen, Laura Burgess, Laurie Shirk, Kris Winum, Keith Kleinschmidt, Scott Felton, Christina Boerigter, DeAnn Player, Julie Novak, Taylor Wheeler, and Debbie Jones
6,240 TOTAL WORKOUT MINUTES 52
BRING YOUR CHILD TO WORK The first ever Bring Your Child to Work Day was a hit! Innovative employees were encouraged to bring their children to experience a day of fun at Innovative. Giggles and cheer filled the office throughout the day!
#wow to Robin McMullen for leading the charge on the great event!
KIDS, AGES 5-14
A HUGE #wow to everyone that helped with Bring Your Child to Work Day. Barb Kusilek, Ashley Swanson, Kay Edmondson, Stephanie Robinson, Jenny Lee, DeAnn Player, Samantha Cox, Justin Siebenaler , Bridget Martini, Max Smith and many others! It definitely took a village to pull it off. Thanks to you all! I always knew that we had great people working here and you can see it reflected in the attitudes and demeanor of your children. They were all so respectful and fantastic. What a great, fun day.
PRINT/PROMO CAMP ‘IN’
#wow Ashley Swanson, Jake Merrick and Dave Barbee for your above and beyond creativity, flexibility, efficiency and hard work. Thank you for working through countless updates and changes and producing a final product that is beautiful beyond words. You three are my heroes.
JULY WATER PARTY #wow Mark Marek & Jeanne Thompson for making sure a big order was delivered this morning for Robins Kaplan that they were eager to receive! Jeanne also put every order into transportation work station that wasn’t done so we can make sure the customer signed off on all the product! Well done you two!
#wow Mike Ferrell Our customer is very appreciative of his service! “He is so personable and always calls me by name” Thanks Mike!!
#wow - Roberto Gomez and Mark Carlson for stepping up to take some extra deliveries, while a fellow driver has Jury Duty!
#wow goes out to Barb Kusilek for her efforts on the NAJPP brochure that I needed prior to a tour yesterday in Burnsvilleshe just always figures things out - thank you.
#wow Joy Hagberg - Joy is always stepping up to help with breakroom and facility items. Not only does she help out, but she is also very knowledgeable. Thank you, Joy, for always helping out with items, quotes, 57 questions, etc.
““ It is fun and rewarding to Be Involved and Innovative offers so many ways to do it. -DEANN PLAYER
#wow Lesa Page - Thank you Lesa for always being so helpful and willing to take things a step further. Lesa took the time to go into the test part of the system and recreated some scenarios of online ordering customer issues. We looked at it together so I had a better understanding of what they were trying to do. She took it a step further and kept trying different things in the test system and figured out a way to make it so the customer could get the end result they were shooting for. #LTG #expectresponse #expectrelief
#wow Chad Blaha for driving the School Space Media apparel to them for their event tonight! Between the delivery truck breakdown and courier no-show, you stepped up and made sure the customer was taken care of! Customer was thrilled! #expectresponse
#wow Mike Callahan - You are wonderful to work with!! You are so good at giving me all of the information to help me help you. This makes it so much easier and makes us more efficient to help our customers. Thank you Mike! #expectrelief
Scariest Costume Winner: Ryan Burgwald
Funniest Costume Winner: Ashley Swanson
Best Group Costume: Cast of The Voice
3,625 ITEMS COLLECTED
DONATED TO 360 COMMUNITIES AND VADNAIS HEIGHTS LIONS CLUB
ALL COMPANY PICNIC AT CHS FIELD
JENGA #wow Ashley Swanson - Thank you for executing the extra steps regarding the PLUS convention freight movement including carton counts per skid and pictures of each skid before and after wrapping. The response from Diane, the Director of Meetings and Events, was â€œThis is awesome. Thank you for doing the extra work. I can sleep at night now knowing that my pallets will all arrive.â€?
68 Winner: Samantha Cox
#wow Jake Merrick for getting multiple company stores set up in short time frames and adjusting to the needs of the customer. It's been extremely helpful for the success of these stores.
#wow Bridget Martini - Thanks for taking a day out of your busy schedule to go to Morris to represent Innovative (along with the MN Vikings) for the $10,000 gift to Morris Schools and their football program. #wow Julie Novak Thank you for all of your hard work and patience as we pulled together the order for RMS! You did a great job!!
#wow Sarah Parrish for taking care of some last minute furniture install changes so the customer would have their breakroom ready to go on time! 69
SALVATION ARMY BELL RINGING
Winner: Jim Martin
#wow DeAnn Player - For the terrific job she did at the Holiday corporate offices, explaining the website to new users, and introducing herself to the group. You put everyone at ease right away DeAnn, and answered questions well. Thank you for taking time to do this!
#wow Bryan Stark - For taking the initiative and delivering the customerâ€™s order to their new address when the order showed their old address. You are a rock star! Thank you!! #expectresponse #expectrelief
ST. PATRICKâ€™S DAY PARTY
#wow Kay Edmondson - Thank you for always making sure the Burnsville breakroom is stocked up! We all really appreciate it!!
#wow Ann Dalhoff and Joleen Davis for consistently helping out. You are both very positive and proactive and it helps me out 72 so much! Thank you for all you do!
#wow Roberto Gomez - You went to a customer 3 days in a row for a pick-up that they werenâ€™t able to locate. You also returned a gift basket that you received by trying to make the pick-up. Thanks for your patience and flexibility. #expectrelief
#wow Carmen Chastek for stepping right in and taking care of things. Fantastic work, especially when not knowing many of the specifics of the projects yet!!
#wow CJ Carr - Thanks for the super quick work updating my computer and switching me back to an iPhone. He took extra time to make sure I was using best practices and setting things up to be more productive. Thanks much!
FOLLOWING OUR HOMETOWN TEAMS
74 Batting Practice: Steve Kusz - Be Involved Winner
75 First Pitch: J.R. Deobald - Be Involved Winner
â€œâ€œ I like it when people have fun at work. It makes everyone do a better job and I think our customers can tell that we like the people we work with. -ANDREW LEDDICK
#wow Kelly Berry - Thank you, thank you so much for going an hour out of your way, past your home to deliver product to a customer! I really appreciate you taking the extra time and saving the company money. Thanks to Tony Betsinger for communicating this to me and making sure the delivery was taken care of too!
EMPLOYEES OF THE MONTH #wow Tony Betsinger - Anything I need for the customer
#wow Debbie Garner for getting
(internal or external), Tony always seems to make it
a 'lost' order expedited for a
happen! I can always call on him (even at 6pm) and
customer. She called the vendor,
poof...done!!! He always goes above and beyond and I
explained the situation and they
could never do my job as well without him! You’re the
are running the job again at no
stuff Tony Betsinger.
charge. Be Honest and Humble.
#wow Mike Ferrell - Our customer
#wow Lauren Richards - A big
#wow Melissa Hoiberg For
is very appreciative of his service!
thanks for creating awesome
teaching Denise and I Xrefs
“He is so personable and always
artwork for Simon Says Give
in Auto CAD. This is a time
calls me by name” Thanks Mike!!
in a rush situation (of course)!
saver and makes our lives
Customer was so happy and
so much easier. A great
the order is in! 1000 full color
example of LTG!
#wow DeAnn Player for the terrific
donation banks will be at all
job she did at the Holiday corporate
offices explaining the website to new users, and introducing herself to the group. You put everyone at ease right away DeAnn, and answered questions well. Thank you for taking time to do this!
#wow Michael Brisson for getting us a shelf dedicated to Employee & Will-Call orders. He put this shelf right outside the double warehouse doors. This is AMAZING for us!!!!! Thank you so much Mike! :)
#wow to Raina Wendt - Amazing response from Raina on helping a customer consolidate their location lists. I called the customer as soon as I could and she said Raina had already figured out the best option.
#wow Tammy Lee - We had an indecisive customer
#wow Thanks to Ann Dalhoff
regarding invoicing. We
#wow to Tucker Coborn - #wow to
for having a great idea that
changed it 3 times in the
Tucker Coborn for agreeing to start our
helped us solve a confusing
system, and it was wrong.
cars every day this winter!
paper subbing issue today.
I changed the account and Tammy was able to recreate last months summary
#wow - "Shannon Marek is
#wow Amy Beasley - JoAnn Miller from the State of MN Deed sent this
to meet their needs! Thank
AWESOME!!! Shannon is professional,
78 today, “Loved working with her- very perceptive, friendly, a great e-mail
you for the quick response.
courteous, and efficient. It was a
customer service experience!” Thank you Amy.
The customer was thrilled!!
pleasure dealing with her."
JANUARY - Mike Brisson
FEBRUARY - Raina Wendt
MARCH - DeAnn Player
#wow Mike Brisson deserves a big thank
#wow Raina Wendt for taking on a
#wow Deann Player - She’s a HUGE asset
you. He accepted some MIT inventory into
project for CPC so we can provide them
to the sales team, from development of our
the St Paul warehouse for management
the quarterly reporting they have asked
new sales onboarding curriculum, to pulling
and did an outstanding job preparing it for
for. It was a HUGE time savings for me!!
together the finer details of sales meetings.
resale. Mike did it all!!!!!!!!!!
On behalf of the entire sales team – thank you for what you do!
#wow Mike Brisson - Had a review meeting
#wow Raina Wendt - Thank you for a
with AMRG at the end of July and got great
business review for a customer who let
#wow Deann Player for being so quick
comments on how well Mike and Mike run
the buyer go and wanted to see thee
helping me with a customer’s request while I
the AMRG distribution program and how
information as soon as possible. Raina had
entered their order. You rock!
clean and organized the warehouse is. As a
the business review ready immediately and
result the inventory went totally smooth and
I was able to see them 2 hours after they
without a hitch! Thanks guys for doing an
called. Thank you Raina.
#wow Deann Player - Thank you for putting up with all my questions and accounts!
#wow Raina Wendt for quickly adding
Expect Response is a huge understatement
#wow Mike Brisson for helping sort out a
a new Ohio location for Ability Network,
when working with you!
messy inventory situation for a customer-
they are on a big growth spurt, and really
appreciate our quick turnaround !!
APRIL - Tony Betsinger
MAY - Debbie Garner
JUNE - Mike Ferrell
Double #wow to Tony Betsinger for going
#wow to my girl Debbie Garner - Rush
#wow Mike Ferrell - Thank you for
dumpster diving for me. The furniture
order yet again for new customer in Promo,
continuing to bring in your route notes to be
installer had put my broken credenza in the
who forgot to order an important piece for
added to the system. I know it is helpful to
dumpster and I had forgotten to clean out
their trade show booth and Deb got the
any other driver helping with your route and
one of the drawers. He dove right in and
order moving so fast that it shipped to AZ
provides relief to both our drivers and the
retrieved my items! Thank you Tony!!
in record time! #awesomejob
#wow Tony Betsinger for his willingness to
#wow Debbie Garner for helping with a
#wow Mike Ferrell for helping me out with
work through a delivery challenge and make
promo order. She took ownership, and
my route this morning after I got a flat tire
it right for the customer. Thank you.
made decisions on the spot that made the
and offering to take more than I initially had
customer extremely happy. She did what
thought to give him. Thanks again, Mike!
#wow Tony Betsinger - Recently, I
she had to for the customer. Thanks Debbie
approached Tony on an opportunity in
for all of your hard work!
Wausau that required desktop delivery.
#wow Mike Ferrell - Thank you for making your Jambalaya for the party yesterday! I
Tony evaluated some options and after
#wow Debbie Garner - Debbie got a huge
hope you know that you now have to bring
looking at the cost, turned this into a win
compliment from CBIZ.... they are the best
that to every pot luck we have!
for 80 Innovative and the customer. Your
to deal with and they always follow up and
partnership is very much appreciated!
get everything to them on time!!!!
JULY - Melissa Hoiberg
AUGUST - Shannon Marek
AUGUST - Lauren Richards
#wow Melissa Hoiberg - No matter how
#wow Shannon Marek - I called a customer
#wow Lauren Richards for putting together
busy she is or how many projects she’s
back looking for a rush order on moving
the new Innovative U passports! They look
juggling. Melissa always comes through
boxes (didn’t even know that was possible)
amazing and will be a great addition to
in front of the customer. Thanks again for
and she said Shannon had already helped
the program. You are so creative and you
another job well done.
her and loved the service! #expectrelief
do it all with a smile on your face!! Love it! #expectrelief #inspiresmiles
#wow Melissa Hoiberg for your fabulous
#wow “Shannon Marek is AWESOME!!!
design work over the past year on the first 2
Shannon is professional, courteous, and
#wow Lauren Richards - I love Lauren’s
phases of Sun Country. You did an amazing
efficient. It was a pleasure dealing with her.”
quotes at the bottom of Friday Newswires!!!
#wow Shannon Marek - “Shannon is very
#wow Lauren Richards for jumping right
quick with an immediate response and fast
in to help plan our UMAPP Promo Holiday
#wow Melissa Hoiberg for outstanding
turn around to my special requests. She is
showcase. She started working on this
work on a very difficult and time sensitive
very upbeat and a bright spot in my day.”
a couple weeks ago and is an integral
project. Attention to detail and hard work
Talk about Expect Response and Expect
part in the planning and communication.
are greatly appreciated. Fantastic job from
Relief!! Way to go Shannon, Thank you!
It’d be so much harder if we didn’t have
job along with managing your other large projects. Thank You!!
beginning to end.
her. Lauren thank you for #expectrelief #justcommunicate #ownit
SEPTEMBER - Amy Beasley
OCTOBER - Ann Dalhoff
NOVEMBER - Tammy Lee
#wow Amy Beasley - We had an account
#wow Ann Dalhoff for being so thorough
#wow Tammy Lee - Tammy is rocking it
set up incorrectly and no sales tax was
in setting up a customer in Ariba and their
with our customers as I have had several
charged on any of their orders. Amy went
punchout. She is working closely with the
emails in the last few months! Today Amy
through and figured the tax on every order
customer and their team, and doing test
from Red Lake Nation said “ Tammy Lee
and sent the customer invoices just for the
after test to make sure when we go live that
has always been great to work with” and
sales tax. What a relief!! Thank you Amy!
there are no hiccups. Thank you Ann!!
in the subject line said ‘Excellent Service from Tammy Lee’. Expect Response, Expect
#wow Amy Beasley for helping with a
#wow Ann Dalhoff deserves recognition for
report that looked like an image. I couldn’t
her hustle in getting punchouts live for the
do anything with it and she made it into
State of South Dakota in next to no time.
#wow Tammy Lee - Thank you Tammy
an excel doc. This may have been an easy
They knew it was a tall order asking us to
for always answering when I call about
task for you, but it is WAY appreciated!!! I
be live in just over a week with two different
something. And always taking care of what
just finally finished and I’d still be at it if it
punchouts and Ann Dalhoff led the charge
needs to be done right away.
weren’t for you! :) #expectrelief
to pull it off. We made the buyer look good, the Innovative way - Expect Response!
#wow Amy Beasley who continuously goes
#wow to Tammy Lee for staying on top of all the Sales Tax certificates for us!! You
above and beyond to make sure things are
#wow Ann Dalhoff - I can’t thank you
consistent and always correct.
enough. You are a dream to work with.
Relief, Expect Reduction. Thank you Tammy!
DECEMBER - Tucker Coborm
EMPLOYEE OF THE YEAR - ANN DALHOFF
#wow Tucker Coborn - Each week a list
#wow Ann Dalhoff - What can I say, you are amazing! All of the work and planning that goes
of all open furniture orders (by studio) is
into an acquisition is an incredible task and to get it all organized and completed in four weeks
sent to each FAC. The FAC then scour the
so we can get them running on our system is out-of-this-world! Everything that goes through
report looking for things that can be billed,
Innovative is touched by the IT department and you and your team are outstanding. Every day
purchase orders past the estimated ship
I am in awe of the awesome attitude that you have even though I know that you have more
date or sales orders past the install date and
work than I could possibly fathom. Thank you for all that you do for me, other employees, the
then they attempt to solve the issue. Not
company and the customers. :)
4 minutes after I sent this out Tucker was responding with several answers....way to
#wow Ann Dalhoff for her diligent search to find and eliminate an old form in Playbook!
go Tucker! Attacking the problem head on.
Your awesome effort displayed both Expect Response and Expect Relief to an in-house user!
Thanks for your hard work!
#waytogo Thank you!
#wow Tucker Coborn for your efficient
#wow Ann Dalhoff - We had a very large purchase order that was not received correctly to
support and for always keeping things in
match the invoice amount and got â€œstuckâ€? in the system. Ann worked her usual magic, un-
perspective and on track in the organized
received the whole purchase order (all 594 lines), re-received by invoice which took HOURS.
chaos that can happen in the world of
Ann even posted this invoice into accounts payable to be sure I could move forward with the
furniture. You are amazing! Thanks for all
other invoices. Thank you Ann for always going the extra mile. You are a joy to work with.
2017 CATALOG THEME
Our theme for the year is “Clued In”, and we thought we’d have a little fun with the concept of “office crimes”. Play along and you could win a prize!
We’ve all experienced it: your tasty lunch vanishes from the breakroom fridge or your favorite pen is borrowed and never returned. Let’s throw a spotlight on these nefarious activities, and try to catch our Clued In characters in the act. Do you have what it takes to solve the crime?