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Information Pack




We would like to thank our advertisers for their support in producing this publication, however Richmond Carers Centre or Elton Publications do not recommend or endorse any products or services offered in this publication. The text in this publication is for guidance only and based on current information available.

Tick all of the boxes that apply in the following 3 sections

Are you a carer?

1. Are you providing help or support to any of the following people?  Someone from your immediate family

 Your husband or wife.

that you live with.  A family member who does not live with you who lives in their own home.  A family member who lives in a care home, nursing care home or a supported living unit.

 A brother or a sister of any age.  A young child.  Your parent(s).  A neighbour or a friend.  Someone else.

If you have ticked one or more of the boxes in Section 1 there is a chance that you may be considered to be a carer. Call Richmond Carers Centre on 020 8867 2380 if you would like to discuss things further and to find out if you are a carer.

2. Are you supporting these people because:  They have a disability?

 They have a serious and long-term illness?

 They are old and frail?

 They have a learning disability?

 They cannot remember things or they have

 They have a neurological condition such as MS or

memory loss / dementia?

Parkinson ’s disease?

 They cannot see, they are blind or they have a

 They have a diagnosed mental health condition?

serious visual impairment?  They cannot hear properly, they are deaf or they have a serious hearing impairment?

 They are no longer able to cope with normal life

for some other reason?

If you have ticked one or more boxes in Sections 1 and 2 it is possible that you are considered to be a carer. Call Richmond Carers Centre on 020 8867 2380 to explore this further and see if you may be entitled to additional help.


Are you a carer?

Tick all of the boxes that apply

3. What kind of support or help are you providing?  Helping them to get up in the morning or get       

into bed at night. Helping them to dress correctly or putting their clothes out for them. Laundry Helping them to cook because they could have an accident if they do it themselves. Helping them take the right medication. Assisting with any of their medical needs. Telephone them on a regular basis to ensure they are safe. Providing transport to various places including appointments, social gatherings or activities.

 Helping them to communicate with other

people.  Helping to monitor their mental health.  Practical support around the home.  Physical support such as assisting them with

walking.  Assisting with general mobility such as helping with a wheelchair.  Helping with daily administration such as dealing with letters, finances and general communications.  Some other support directly related to their disability, illness or age.

If you have ticked one or more boxes in Sections 1, 2 and 3 it is very likely that you are considered to be a carer. Call Richmond Carers Centre on 020 8867 2380 to discuss what additional help may be available for you as a carer and the person you are caring for.


Are you a carer? The definition of a carer that has been adopted locally is: “A carer is someone of any age, who, without payment, provides help and support to a partner, child, relative, friend or neighbour, who could not manage without their help. This could be due to age, physical or mental illness, addiction or disability.�

Young Carers It can be easy to overlook the role that young people play in supporting their parents, siblings or family members. The impact on young people can have a long lasting effect as it could complicate their education, their family relationships and their friendships.

Richmond Carers Centre has a Young Carers Service which targets their specific needs. Call 020 8867 2380 for further information.

YC Net Nationally there is a website offering young carers online support. This can be found at:


Caring for someone could mean you may benefit from a little extra help. Sometimes it could be about help for the person you are supporting; or sometimes it could be help directly for you.

What help is there?

There are a large number of organisations including statutory services such as Health and Social Care, voluntary organisations, charities and private companies that could offer a range of support. Richmond Carers Centre can provide you with advice and guidance as to where to go for that help with a sensitive and understanding approach.

There are 6 key areas: Help for the person you care for

Help with keeping a balance in your life

Direct help for you as a carer

Help with money

Help keeping yourself healthy

Contact Richmond Carers Centre Support Team to talk about finding what help may be best for you.

Help with planning for T: 020 8867 2380 the future E: W:


If you are caring for an adult in the London Borough of Richmond Upon Thames you may find it helpful to speak to the Adult Social Care Team.

Help for the person you care for

They will assess the needs of the person you look after, explain what support and services they can offer and assess how much it may cost.

T: 020 8891 7971 Other organisations that may be able to offer advice Physical Disability • Richmond A.I.D. • Disability Law

Older People • Age UK

Memory Loss or Dementia • Alzheimer’s Society

Visual Impairment • V.I.S.O.R. • R.N.I.B.


Hearing Impairment • Talking Newspaper • Action on Hearing Loss

Learning Disability • Mencap

Neurological Condition • I.N.S • MS Society • Parkinson's Society

If the person you care for is no longer able to cope with normal life for some other reason, you may wish to talk to the Carers Support Team at Richmond Carers Centre to find out which could be the best organisations to offer further advice.

Mental Health Condition • Richmond Mind


If you are caring for a child in the London Borough of Richmond Upon Thames you may find it helpful to speak to Children’s Services Single Point of Access Team.

Help for the person you care for

They can offer help, will assess the caring situation and explain what support and services they can offer.

T: 020 8891 7969

You may be supporting a child who has: • • • • • • •

A physical disability A learning disability A serious sight impairment or is registered blind A hearing impairment A serious, long term illness A substance misuse concern A mental health condition

Organisations that may be able to offer more help or advice: • • • • • • •

Three Wings Trust Me2 and Co Off the Record Richmond A.I.D. (access) National Autistic Society ADHD Support The Bridge

If the person you care for is no longer able to cope with normal life for some other reason, you may wish to talk to the Carers Support Team at Richmond Carers Centre to find out which could be the best organisations to offer further advice.


Carer’s Assessment Services provided to the person you are caring for are usually of a benefit to you as the carer as well, but there are times when a carer needs direct support themselves. A carer’s assessment is used to help identify your needs as the person providing care and what support from which you may benefit.

A carer’s assessment is the responsibility of the Social Services department of the local authority in which the person you care for lives. You should speak to them to request your own carer’s assessment.

Direct help for you as a carer

Most people who provide, or intend to provide, a substantial amount of care on a regular basis can have a carer’s assessment.

A carer’s assessment will look at: • Your role as a carer • How caring is affecting you • How much caring you can do or cope with along side other responsibilities such as family, work and leisure • What help you may need

A carer’s assessment is completed by a health and social care professional with you at a time and place that is convenient for you. You should be able to talk freely and have the option to talk privately or with someone supporting you. Richmond Carers Centre can offer advice on how to prepare for your assessment, further details on how it may be completed and ideas on the possible outcomes.

For more detailed information about carer’s assessments you can view details on line at: or or Locally you can call Richmond Carers Centre on 020 8867 2380.


It can be difficult to think about what help you could benefit from when you believe that it should be about the person you are caring for. It is very important to consider yourself as an essential part of their care. Therefore, you should feel that you are able to cope, remain healthy and have the ability to follow your own interests. You may want to consider handing the care over to someone else at some point,

Direct help for you as a carer

either to professional care workers, respite in a care home or even asking other family members for help, to enable you to take a break, attend appointments or to enable you to continue to live your own life.


Social Life

Your Health


Be clear about what you are willing and able to do as part of your caring role.

Try to maintain a social life as this can help you feel less isolated.

Your physical and mental health is important. Make sure your G.P. knows that you are a carer.

Learning new skills can help with your caring role, can be for pleasure or for investing in your future.





Try to maintain your ability to follow your faith, if you have one, as this may help you to cope,

Balancing work can be a challenge. You could look at your options for working flexible hours.

Explore ways to reduce the effect stress has on your health.

Friends can offer the chance to talk and share your feelings.

Richmond Carers Centre can offer carers the opportunity to talk about their caring situation and to help them identify services from a range of different organisations that could help them directly or indirectly.


Help with money Benefits


With recent benefit changes we recommend you seek advice to ensure you are claiming what you are entitled to. Organisations to speak to include:

Managing your finances and dealing with any debt alone can be a challenge. Organisations to speak to include:

• Richmond A.I.D. • Age UK • Department of Work and Pensions

• Grace Debt Advice • C.A.B. • DirectGov

Grants There are a variety of potential sources of money from different grants which come from a number of organisations. These depend on many factors such as your financial situation, who you are caring for and why, and what your personal circumstances may be.

Richmond Carers Centre can help carers find the right organisations to help with managing their money. Help available includes: • Financial health check • Debt advice • Benefit advice • Looking for grants Call on 020 8867 2380 to talk to someone.

Richmond Carers Centre can sign-post carers to specialist organisations and services that can help carers with many aspects of their finances.


General Health When you are caring for someone you can sometimes overlook your own health needs making the person you care for a higher priority. As a key person providing support you really should think about maintaining your own health.

Suggested ways to maintain your general health: • Inform your GP you are a carer • Ask your GP for a regular, routine health check • Ask your GP for a free annual flu jab as a carer • Maintain a healthy diet • Learn to look after your back • Take regular exercise

Emotional Well Being How you cope is often related to how you feel. So it is important to ensure you try to explore ways to maintain your emotions and feelings. Managing your stress levels is also an important way of looking after yourself. The Well Being Service at Richmond Carers Centre offers counselling, complementary therapies and stress management workshops.

Keeping yourself healthy

Suggested ways to maintain your general well being: • Maintain social contacts • Share your feelings • Consider support from a counselling service • Learn how stress management can help • Take time off, even a few hours to have time to yourself • Speak to your GP to ensure there is no underlying health conditions

Useful information can be found on line at: and Richmond Carers Centre can advise carers on local schemes that are available to help with their health and well being. These can include gym schemes, on-line resources or workshops.


Working and Caring Maintaining a job and caring depends on how much you are needing to support the person you care for. If you lose the balance you can quickly feel overwhelmed. It is important to make yourself aware of the options that you have to help you continue in employment if you wish to.

Keeping a balance in your life

Things to consider : • Explore if you could request flexible working hours with your employer • If you are considering giving up work to provide full-time care explore fully the financial implications by having a financial health check Organisations offering specific advice on employment include: • Employers for Carers • Working Families

Learning, Education and School There are opportunities for carers to learn for a variety of reasons. These could be to improve your employment options, to improve your personal skills or for pleasure. Schools and colleges can offer support to young carers while in education.

Family and Friends The isolation some carers feel is not always a physical isolation of not being able to leave the home because they are caring, it can be that there is limited opportunity to talk and share things with other people. Family and friends can offer vital support, both practically and emotionally, and you should not forget to ask for help and support when you need it.

You can speak to a Young Carers Support Worker at Richmond Carers Centre for further advice on how young carers maybe supported while at school. Richmond Carers Centre can offer carers the opportunity to talk and explore how they can maintain a balance between their caring role and their own personal life.


Capacity and Boundaries

Managing Change

When you take on the role of being a carer you may not be clear about how much you will need to do and exactly what you feel is appropriate. It will help to think through what you feel you will be able to do both practically and emotionally as this will help you plan for the future.

We face changes in our lives and we manage to adapt to them. When you are caring it will help to be aware of the potential changes you may face in the future. These could be in the person you are supporting but also changes about yourself, your lifestyle and your own ability to provide care.

Emergencies Being prepared is an important factor in coping with emergencies. Knowing what to do, who to call and thinking about the kind of emergency you may face will help you to make a simple plan. If you do not feel confident in making your own emergency plan it can help to talk it through with family, friends or even social care professionals.

Richmond Carers Centre can offer carers the opportunity to talk and explore how they can plan for the future in most aspects of their life including emergency planning.

Help with planning for the future

Moving on with your life You will, at some point, need to consider what will happen when you stop providing care. There are organisations that can offer you support including bereavement counselling, advice on returning to work, information on education or to simply help you to access social events and activities.


Telecare This is the use of sensors in and around the house enabling people to remain safe and independent in their own homes. Twenty four hour monitoring ensures that should an event occur, such as a fall, seizure or an accident, information is acted upon immediately and the appropriate response made. This can give carers a greater sense of security when leaving someone alone.

Online Shopping Sometimes it can be difficult to get out to the shops to do your regular shopping, buy household goods and personal items like clothes.

Carers, technology and social networking

Becoming familiar with using online shopping options can help carers do essential shopping from home.

Smart Phones, Tablets and Apps With the development of many new devices has come the development of many new applications or ‘Apps’. These range from games, shopping, information and even health monitoring apps. The range is expanding and many can help or entertain those you are caring for also.

To find out more about how you could be making use of technology to support you in your caring role or to help you keep in touch call Richmond Carers Centre on 020 8867 2380 or email on

Social Networks and Voice/Video Calls You might think that with the increased use of the internet comes more isolation. In fact social networks and voice/video calling from your computer, laptop, tablet or smart phone means that we have never been more able to connect with other people so easily. It can be a good way to connect with other carers.

There may be times that you will want to have a chance to say something to the people that matter to explain what is working well and what could be improved upon. You may want to share something with other carers that could be of help, or that you want someone to listen to your views on the services you have been receiving because you want things changed or to make a complaint.

Talking to Other Carers

Sharing views and opinions with other people can be useful as you can share what is working for you and find out how other carers are coping. Carers generally find that they have common experiences and can gain great reassurance from others. There are a variety of carers groups that can offer the opportunity to talk.

Events There are a number of events held that provide carers with the opportunity of hearing from and listening to professionals from Health and Social Care, local organisations and other carers. Annually there are two key events that are national campaigns: • •

Giving you a voice in your local community

Carers Week Carers Rights Day

If you are not sure the best person or organisation to talk to, or would like to know which forums are best for you to join locally call Richmond Carers Centre on 020 8867 2380 or email on for advice.

Carers Forum This is one of the key, local groups offering carers the opportunity to talk and hear from professionals in Health and Social care. The group also has the ability to inform local professionals and to influence local policy. The Carers Forum is open to carers who live in, or who are caring for someone who lives in, the London Borough of Richmond upon Thames

The following are available from the Carers Hub Service in the London Borough of Richmond upon Thames:


Working together to support local carers

Information and advice for carers on all aspects of their caring role through talking with support workers and attending support groups Emotional Support for carers, individually or as part of a group

Short breaks and social/leisure events for carers to have time for themselves or to socialise in groups to help combat social isolation Opportunities to learn from a programme of workshops giving carers better skills to cope with life and caring Raising awareness with professionals about carers and things they face by participating in strategic meetings, community consultations and delivering professional development activities

Manages the Carers Hub Service contract, delivers and provides a gateway to direct support, information and access to services for unpaid carers in the London Borough of Richmond upon Thames. Integrated Neurological Services provides long-term, professional support for people with neurological conditions including Parkinson’s, MS or stroke and their carers; enabling people to remain independent for as long as possible and play an active part in their community. Grace Debt Advice is a charity that understands the financial pressures that carers are under. It offers financial health and benefit check ups for those looking for peace of mind. Full debt advice service with access to the widest variety of debt solutions available. Crossroads Care Richmond & Kingston upon Thames provides individually tailored support by taking over caring tasks, giving carers a break either within the home or taking people out into the community. Ethnic Minorities Advocacy Group provides carers breaks as members of the Minority Ethnic Elders Group. Support offered both culturally/linguistically, provides a friendly environment to meet other carers and members of the community. Services include advice, social outings and signposting to other agencies to help carers feel part of the community. Homelink is a nurse-led day respite centre caring for adults with both physical and mental heath diagnoses, giving carers respite, secure in the knowledge that the person they look after is receiving care of the very highest quality. Alzheimer's Society provides specialist information, guidance and support for people and families affected by Alzheimer's disease and all other types of dementia. Support services include carers support groups, and outings specifically for carers of people with dementia. Richmond Homes and Lifestyle Trust provides a Breakaway scheme with specialist weekend breaks for adults with a learning disability to facilitate time off for their unpaid carer.

Addiction Support and Care Agency provides expert support, advice and a support group for carers to enable them to cope with someone who has an alcohol or drug problem.

Useful Organisations Action on Hearing Loss Advice, information and services for people with hearing loss and impairments. T: 0808 808 0123 W:

Carers UK Advice, Information and campaigning for carers and carers issues in the UK. T: 0808 808 7777 W:

Age UK (Richmond) Advice, information and services for older people living in Richmond upon Thames. T: 0845 600 1090 W:

Carers Forum A forum for local carers to learn about and feed into local policy and strategies. Coordinated by the local Crossroads Care Scheme. T: 020 8943 9421 E:

……..… ……..…

ADHD Parent Support Local organisation offering support to parent carers of children with ADHD T: 07768 600 706 E:


Alzheimer’s Society Information and support for local people with dementia and their carers. T: 020 8877 0033 E: W:

……..… Addiction Support and Care Agency

(ASCA) Advice, Information and counselling for people who think they may have a problem with alcohol or drugs and their carers. T: 020 8940 1160 E: W: www


C.A.B. Provides free, independent and confidential advice to help people resolve legal, money and other problems. T: 0844 826 9700 W:

……..… Carers Direct

Provides information, advice and support to carers across the UK T: 0808 802 0202 W: CarersDirectHome.aspx

……..… Carers Trust

National organisation providing support and services to carers in the UK. T: 0844 800 4361 (London Office) W:



Dept of Work and Pensions Central government department responsible for pensions and welfare policy. W:


Gov.UK Web based Information on government services. W:


Disability Law Service Advice and information for people with a disability, their carers and family. T: 020 7791 9800 E: W:


Ethnic Minorities Action Group (EMAG) Working for equality and fairness in the Black and Ethnic Minority communities living and working in the London Borough of Richmond upon Thames T: 020 8893 9555 E: W:


Employers for Carers Service for employers to help retain those staff who are carers and to advise on good working practices. T: 020 7378 4956 W:


Grace Debt Advice Full debt advice service with access to the widest variety of debt solutions. T: 020 7183 4456 E: W:

Homelink Nurse-led day respite centre caring for adults with physical and mental health diagnoses. T: 020 8255 1992/3 E: W:


I.N.S Support for people with neurological conditions and their carers. T: 020 8755 4000 E: W:


Live Well Richmond FREE health improvement service available to anyone over the age of 16 who either lives or is registered with a GP in Richmond. T: 0208 487 1745 W:


London Borough of Richmond upon Thames Adult Services Access Team T: 020 8891 7971 E: W: health_and_social_care/ adult_social_care.htm Children’s Single Point of Access T: 020 8891 7969 W: health_and_social_care/ children_and_family_care.htm Careline T: 0800 085 6323 W: telecare_and_careline_equipment_ and_ emergency_alarm_systems


Me Too and Co Provides advice, information, support and service to families and cares of children with additional needs. T: 07946 646033 E: W:

Mencap Advice, information and services for children and adults who use learning disability services within Richmond upon Thames, their family carers and other family members. T: 020 8744 1923 E: W:

……..… MS Society

Richmond A.I.D. (access) Advice and support for parents and/or carers of a child or young person with additional needs living in the Richmond-upon-Thames. T: 020 8831 6076 E: W:


Richmond Carers Centre Advice, information and support for all carers Local advice, information and services for living in, or caring for someone who lives in, people with multiple sclerosis, their family and the London Borough of Richmond upon carers. Thames. T: 020 8542 1712 T: 020 8867 2380 E: E: W: W:


National Autistic Society Parent group aiming to support families mainly in Richmond borough living with Autism and/or Asperger syndrome T: 07810 505982 E: W: Welcome.html


Off the Record Provides support, advice and counselling to young people up to the age of 25. T: 020 8744 1644 E: W:


Parkinson's UK Offers local information, friendship and support to local people with Parkinson's, their families and carers. T: 020 8977 1846 E: W:

……..… Richmond A.I.D.

Support for disabled people, families, carers and professionals. T: 020 8831 6070 E: W:


Richmond Crossroads Care Provides support by taking over caring tasks, giving carers a break either within the home or taking people out into the community. T: 020 8943 9421 E: richmonduponthames@ W: richmond-and-kingston

Richmond upon Thames Talking Newspapers Provides blind and partially sighted people living locally with interesting articles and the news reproduced from local newspapers. T: 0208 892 0826 E:


R.N.I.B. Support and advice to blind and partially sighted people in the UK. T: 0303 123 9999 E: W:


Three Wings Trust Advice, Information and services for children and young people with special needs. T: 020 8831 6175 E: W:


The Bridge Works with families and their children who have communication difficulties such as Autistic Spectrum and Attention Deficit Disorder Richmond Homes and Lifestyle Trust T: 020 8439 8837 Offers a range of services to people who have E: a learning disability, and their carers, who live W: in the London Borough of Richmond upon Visually Impaired Society of Richmond Thames (V.I.S.O.R.) T: 020 8977 5447 Advice, Information and services for people E: with a visual impairment in the London W: Borough of Richmond upon Thames Richmond Mind T: 020 8487 5082 or 5301 E: Advice, information and support for people W: experiencing mental illness or distress. T: 020 3513 3404 Working Families E: Advice and information for working parents W: and carers. T: 0300 012 0312 W:




This symbol indicates an organisation that is delivering services to carers under contract as part of the Carers Hub Service.


We are a local charity that provides support to unpaid carers and young carers. We offer free and confidential advice, information and support to any carer living in the London Borough of Richmond upon Thames. We also help carers who live in other parts of the country who support someone who lives within our Borough.

T: 020 8867 2380 E: W: Richmond Carers Centre manages the Carers Hub Service - a partnership with 8 local voluntary sector organisations which provides a range of universal and specialist information, advice and support services to local carers. We will always try to ensure we identify the best possible range of support available for local carers.

Information, advice and support is offered to carers by telephone, by email, in writing or in person from our team of carer or young carer support workers. We offer carers and young carers the chance to talk and to be listened to. Support workers offer this through individual or group work . We also have a formal counselling service for adult carers. We offer a range of activities, events and social programmes to help carers and young carers recognise the importance of having time that is about themselves and gives them a break from caring. There is often a need to learn new things when you are a carer. We provide a range of learning opportunities and workshops to help carers and young carers develop their personal skills.

Richmond Carers Centre is a Company limited by Guarantee and is a registered Charity Charity No. 1092459 Registered in England Company No. 4412793

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Carers Richmond  

Carers Richmond