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WINTER 2016

Business Insights for Solution Providers

Find out how your customer can enhance and fully utilise their device capabilities with Dell OUR LATEST NEWS | UPDATES FROM THE CLOUD | INGRAM MICRO & COMMS-CARE | MANAGED SERVICES | EXPERT INSIGHT & TIPS FOR THE CHANNEL


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Remotely troubleshooting and rebooting units reduces site visits. That means far fewer truck rolls and trouble tickets. In addition, predictive

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maintenance allows you to be proactive and plan site visits.

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For more information, contact your Ingram Micro account manager on 0371 973 3000 2

Ingram Micro Advisor

opportunities.


Introducing the HP Spectre 13 Pro

Contents

Sophisticated design. Exceptional performance.

Ingram Micro Advisor WINTER 2016 www.ingrammicroadvisor.com

26 14 THE LAPTOP OF information LUXURY please contact our product manager Craig Stringer For more Introducing the World's 01908Thinnest 807 301Laptop or Craig.Stringer@ingrammicro.com

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A NEW ERA FOR INGRAM

6

THE CHANNELS BEST KEPT SECRET

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ACTION FOR CHILDREN FUNDRAISING EFFORTS

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COMMS-CARE BRIDGES THE GAP BETWEEN TECHNOLOGIES OLD AND NEW

Hear from Country Chief Excecutive Matt Sanderson

Trust X Alliance President, Mark Williams talks you through running a technology business in 2016

LOOKING GOOD The new Zebra TC51 Touch Computer

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CLOUD WIN BIG AT CRN AWARDS

Learn more about our fundraising efforts with Action for Children

WHEN THE GOING GETS TOUGH Rugged tablets, laptops and phones get the job done - even in the toughest workplaces

Comms-care help solution providers transition their portfolio to incorporate cloud services

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WIN WITH INGRAM MICRO CLOUD

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A VISION OF THE FUTURE

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MOVING ON UP

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Advance to the next level with Ingram Micro Cloud

Up-scaled work efficiency with LG

Why it's time to retire PCs over four years old

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BEAUTY, BRAWN AND BRAINS

30

LET'S TALK USB-C

Everything workers want, with everything a business needs

25

FIVE WAYS TO EXTEND THE LIFEOF A WEBINAR

Discover the next generation of USB connectors

Ingram Micro Advisor

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LETTER FROM MATTHEW SANDERSON

A New Era For Ingram After the successful release of its first edition, I am very happy to extend a warm welcome to Ingram Micro Advisor Issue 2. We had some excellent feedback following the inaugural publication and have made efforts to ensure that future content remains relevant and interesting to our channel partners. The fourth quarter of the year has seen a lot of successes and changes for Ingram and its stakeholders. Our relationships with our new colleagues at recently acquired companies continue to grow and we are witnessing efficiencies and excellent results from these collaborations. We have also endeavoured to continue our charity work and support for Action for Children into the final months of the year, with a number of fundraising events planned including a reprisal of our Christmas present collection and raffle.

launched a “try before you buy” scheme, which

The Ingram Micro + program is now officially

will allow approved Microsoft Surface resellers

up and running and is rewarding resellers for

the opportunity to put the range in the hands

their continued loyalty by providing points and

of their customers. The initiative is aimed

prizes in exchange for attending training, buying

at helping resellers to promote the Surface

selected products or meeting set targets.

product range and increase it’s already strong

What’s more, vendor partners have also found

positioning in the premium device space.

value in the program by hosting incentives on

2016 has been a year full of highlights for

the platform, making it far easier for customers

Ingram Micro and our partners, and it has been

to register and track their performance.

a pleasure having you there every step of the

Our Surface team has gone from strength to

way. We look forward to working together

strength, launching several new projects which

to help turn your vision into a reality and as

will help empower resellers and accelerate

always, we thank you for your business and

implementations for their customers. The first of

on-going support.

these new initiatives is an Ingram led version of Surface-as-a-Service which allows partners to supply their customers with a managed offering of Surface hardware and associated cloud

Sincerely,

software on a leased basis. The program, for the first time in the UK, calls upon all business areas of the Ingram Micro ecosystem and will empower resellers to offer the entire Surface and Microsoft suite with the added benefits of leasing options, trade in and buy back services from Ingram Micro. The team has also recently

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Ingram Micro Advisor

Matthew Sanderson Country Chief Executive U.K. & Ireland


NEWS

CLOUD WIN BIG AT CRN AWARDS We have the pleasure in announcing that the Ingram Micro Cloud Business Unit have been awarded the CRN Cloud Distributor of the Year award for the second year running. First awarded in 2015, it has successively been awarded in 2016 for the continued achievements made by the UK business. Click here to read a Q&A with Apay Obang-Oyway (Director, Cloud, Northern Europe at Ingram Micro) on the award win and what it means to the UK Cloud business unit. Ingram Micro have made global investments in the Cloud organisation building an Ecosystem of Cloud, a connected community joint in growth in a transformative market. The Ingram Micro Cloud Marketplace platform offers our partners a single pane of glass to instantly order, provision and manage cloud based services for their customers. In addition, our partners have access to advanced enablement offerings to support their transitioning business models including training, conferences, professional and managed services and marketing services.

LET'S HEAR IT FOR THE APPRENTICES As mentioned in our autumn edition, we welcomed a group of 8 apprentices on Technical Sales Apprenticeship Program who are based at our Milton Keynes HQ. Each apprentice will be working towards a Level 3 Diploma in Sales and a Level 3 Certificate in the Principles of Sales. Their two year journey will entail sales training, accreditations with identified vendors, a networking qualification and more. The programme has been put together to ensure that each and every apprentice gets the most out of their time at Ingram Micro. They will gain and enhance practical application of essential business skills and an understanding of how to deliver value

Discover more by watching the Ingram Micro Ecosystem of Cloud video

add services to B2B customers.

We would like to thank all of our valued partners in their contribution to gain this impressive sustained recognition in the industry. We would encourage you to talk to us and learn more about the value that we can offer your busienss in growing your cloud practice.

One of our apprentices Toussaint

Become a winning Ingram Micro Cloud Reseller today

career. I felt nervous at first; however,

Talk to our dedicated Ingram Micro Cloud UK team today on 0371 973 3060, email cloud@ingrammicro.co.uk, visit cloud@ingrammicro.co.uk or connect with us on our social media channels.

support I have received from everyone

McGill-Hall said “My time at Ingram Micro has been a big experience for me as I took my first steps into a life this was easily overcome by the within the company. As I’ve settled in, moved around and been given more responsibilities, the overall picture I had in my mind when applying for the apprenticeship has become clearer and it is continuing to do so. I find that Ingram Micro provides the correct training and resources in order to benefit from this experience.” If you are looking for available job opportunities at Ingram Micro you can review all vacancies on our LinkedIn jobs account or alternatively, you can send your CV to iwanttowork@ingrammicro.com

Ingram Micro Advisor

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NEWS

Trust X Alliance – The Channels Best Kept Secret It is difficult running a technology business in 2016. Be it an MSP/VAR/SI/Cloud, whatever you are calling yourself as the market evolves and technology advances our landscape is constantly in flux and we need all the assistance we can getting ahead. This year we have completed the following: • Shared our MSP pricing and market analysis • Created £1Million of opportunity between us • Created relationships at the top of the UK vendors • Shared our pains and successes in our businesses • Heard how to create a sales remuneration strategy where your sales people choose their own salaries • Had lunch with Good to Great’s Jim Collins • Visited the US twice for time out and a chance to experience the US market • Enjoyed 1:1 peer to peer engagement with the UK and Global Ingram Micro Executive team This is just a snapshot, however, we completed Mark Williams, Trust X Alliance President

many more experiences that have improved our business and developed our own skills above and beyond any “traditional” networking group”.

There are a number of business networks or coaching services

If you’d like to find out more about Trust X

that a business owner or a senior executive in the technology

Alliance, please feel free to get in contact.

market can call upon but the reality is, that there’s one right

Mark Williams, Trust X Alliance President

under your nose.

The Trust X Alliance is a group of 30 UK businesses who share, advise, laugh, and partner together under an NDA and a set of shared values that allows us to answer those difficult business questions and fundamentally make money together all with the support of Ingram Micro. Between us we have access to 400 technicians, 100 sales professionals, and 100’s of years of board experience to help you solve and share your business experiences.

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Ingram Micro Advisor


NEWS

Action for Children Ingram Micro UK has joined forces with Action for Children to raise crucial funds to help vulnerable and neglected children, young people, and their families, throughout the UK. To date our combined efforts have raised over ÂŁ9000 and we are not stopping there. Our fundraising efforts kick started back in December 2015 where we encouraged associates to purchase gifts for a child of specific ages in an Action for Children Secret Santa. This proved to be a great success and we exceeded all gift expectations! We have since gone to organise raffles, FIFA tournaments, a Great Ingram Bake Off with a special Halloween edition thrown in for good measure, our legendary 24-hour bike-a-thon with 37 riders taking it in turns to cycle a whopping 480K, a Snowdon Trek and much

more. To finish off what has been a great 2016 we are planning our second Secret Santa present giving alongside a raffle and some sponsored activities. Together with Action for Children we hope that these activities and the ones we have planned moving into 2017 go some way to making sure every child and young person has the love, support, and opportunity they need to reach their potential.

Your Final Destination for End-to-End solutions We keep you powered, cooled and protected from desktop to data centre. 1 | Right-sized power 2 | Precision cooling 3 | Racks and accessories 4 | Management capabilities and centralised software 5 | Secure monitoring and surveillance

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5 4 2

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1 | Right-sized For more information, contact your Ingram Micro account manager onpower 0371 973 3000

APCTM by Schneider ElectricTM products, solutions and services are an integral part of the Schneider Electric IT portfolio. APC solutions include uninterruptible power supplies (UPS), precision cooling units, racks, physical security and design, management software and Prefabricated Data Centres.

2 | Precision cooling 3 | Racks and accessories 4 | Management capabilities and centralised software 5 | Secure monitoring and surveillance

Ingram Micro Advisor

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DID YOU KNOW

Helping solution providers transition their portfolio to incorporate cloud services Simon Day explains how Comms-care bridges the gap between technologies old and new. The compelling reasons for organisations to adopt cloud technologies are now well understood and solution providers are increasingly being asked to provide cloudbased services to their customers. The challenge is that cloud computing is such a fast-moving area of technology that it is difficult to stay on top of when also managing business as usual.

Are you traditional or born in the cloud? At Comms-care, we see two distinct groups of solution providers grappling with “the cloud”. The first group includes ‘traditional’ reseller partners who are looking for a way to transition their service portfolios to a more modern environment with all of the benefits that cloud computing can deliver. The second are those companies that have been ‘born in the cloud’, established with the sole purpose of providing cloud-based solutions from the outset. Although smaller in number than the first group, this category is continuing to grow extremely quickly. Recognising their different requirements and the need to keep up with day to day work, we have built a series of services that ‘plug the gap’ between old and new technology for both groups. For the first group, we can provide white labelled cloud services that can be sold into customers alongside traditional IT services and solutions. We also provide knowledge transfer and education for sales teams and technical staff so that partners can get up to speed on the latest thinking on cloud services and how they can help customers

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Ingram Micro Advisor

Our partners trust Commscare to provide cloud services

SIMON DAY

Professional Services Director, Comms-care

adopt them and operate more effectively. For the second group, we can provide know-how and expertise in ‘traditional’ IT and how it needs to be integrated with newer cloud-based systems, for example hybrid. Again, we are already providing knowledge transfer and education to individual partners that can help them sell and support a holistic IT platform. We can also supply support and managed services for ‘traditional’ on-site technologies that can be provided to end-user customers via our partners. These are of huge value to ‘born in the cloud’ companies that don’t have the resources or bandwidth available to provide such services themselves and may need to handle bursts of activity for customers adopting new systems within a tight timeframe.

The value of accreditation Our partners trust Comms-care to provide cloud services because we have


DID YOU KNOW

demonstrable experience and expertise through our accreditation programme. Not only are we accredited to the highest levels by our technology partners including Microsoft, Cisco, Citrix, and VMware, but we work extremely hard to maintain our ISO accreditations, notably ISO 27001 - Information Security Management and ISO 20000 - IT Service Management, both of which deliver an immediate competitive edge when bidding for contracts and build confidence in the services we deliver on behalf of partners.

Reaping the benefits of cloud While solution providers are only too aware of the general transition to cloud or hybrid cloud/onsite IT platforms, there will be more to play for as the market continues to develop. At the moment, big cloud providers including Microsoft, Amazon Web Services and Google

will pay solution providers a portion of the software licence they have sold to a customer, but we are likely to see a shift in these vendors’ remuneration in the future. Instead of sharing in the software licence fee, solution providers will be rewarded according to clients’ usage of a given cloud platform. It will therefore be in resellers’ interests to understand how their customers could consume the technology they have purchased. For example, organisations could build more applications using the likes of Microsoft Sharepoint or turn-key solutions that utilise Skype. Comms-care is currently working An INGRAM MICRO Company on a service catalogue of solutions that will help partners drive end-user organisations’ consumption of software on cloud platforms, helping to deliver on Ingram Micro’s vision to provide a range of managed services for partners as launched at its i360 Cloud Conference.

To find out more about how we can help you transition to cloud services, please do not hesitate to contact me at simon.day@comms-care.com http://www.comms-care.com/

Ingram Micro Advisor

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CLOUD UPDATE

Winter Incentive

Ingram Micro Cloud are always thinking of ways to advance our partners to the next level. Here are a selection of Incentives and Promotions to help you on your journey to the Cloud.*

Win a Ski trip to Val Thorens Transact Microsoft CSP via the Ingram Micro Cloud Marketplace between the promotional period of 1st November - 31st December, to be eligible to win 1 of 6 places on Ingram Micro's ski trip to Val Thorens. Winning is simple, the fastest accelerating partners with the highest number of Net Seat Adds within the 3 month period will qualify for this prize. For more information, full T&C’s and to register to be eligible for the promotion, head over to: http://www ingrammicrocloud.co.uk/ winterincentive

ONE MONTH FREE

on Cloud Marketplace Reseller partners purchasing Microsoft Office 365 or Microsoft EM+S Cloud seats for the first time on the Ingram Micro Cloud Marketplace will be credited one month free on their order during the promotion period (15th August - 31st December). To qualify for the promotion the reseller partner must have an existing Ingram Micro customer account and have made their first purchase of Microsoft Office 365 or EMS seats on the Ingram Micro Cloud Marketplace. For more information, full T&C’s and to register to be eligible for the promotion, head over to: http://www.ingrammicrocloud.co.uk/ winterincentive

Receive a free Microsoft Band Fancy winning a Microsoft Band? Reseller partners who reach a total Microsoft CSP seat count of 1,000 or above will receive a free Microsoft Band. For more information, full T&C’s and to register to be eligible for the promotion, head over to: http://www.ingrammicrocloud. co.uk/winterincentive

*All promotions are included within Ingram Micro’s Winter Incentive 10 Ingram Micro Advisor

Read all about our Award on page 5


CLOUD UPDATE

Get £85 Azure Credits Already an existing Ingram Micro reseller? Become a new Microsoft Azure customer via the Ingram Micro Cloud Marketplace and you will receive £85 of Marketplace credit. Purchase £85 of services within the promotional period (1st September - 31st December) to automatically qualify for this offer! For more information, full T&C’s and to register to be eligible for the promotion, head over to: http://www.ingrammicrocloud.co.uk/microsoft-azure-promotion/

SkyKick Accelerate Bundle Purchase 12 months of Skykick Cloud Back-up for Office 365 (Exchange, Sharepoint & Onedrive for Business) and get FREE Skykick Migration Suite, at a huge saving of 49% off MSRP. To qualify for this offer, resellers must place their order between 7th November 2016 and 31st January 2017 on the Skykick website. For more information, full T&C’s and to register to be eligible for the promotion, head over to: http://www.ingrammicrocloud.co.uk/skykick-accelerate/

Get the Bundle!

Dropbox Business iPad Air 2 Reseller partners purchasing Dropbox Business via the Ingram Micro Cloud Marketplace will have the opportunity to win an iPad Air. To Qualify for this promotion, reseller partners must have an existing Ingram Micro Customer account and have placed their first order for Dropbox Business in the promotion period (1st September

- 31st December). Only purchase orders placed during this period of over 10 new seats of Dropbox Business will qualify. For more information, full T&C’s and to register to be eligible for the promotion, head over to: http://www.ingrammicrocloud. co.uk/win-with-dropbox/

For more information please contact an Ingram Micro Cloud Specialist today on 0371 973 3060 or email cloud@ingrammicro.co.uk

Ingram Micro Advisor 11


Get Christmas wrapped up early

Visit our site or call 0371 973 3000 Calling from a mobile or from outside the UK may cost more. Š 2016 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under license by Ingram Micro Inc. All other trademarks are the property of their respective companies. 3/16 NP2016.3002

12 Ingram Micro Advisor


HOW IT WORKS

Give your customers a vision of the future Up-scaled work efficiency with inspired beauty and performance, perfect for multitasking and entertaining. Thunderbolt™ 2 Compatibility with Mac devices

them into a single 20 Gbps bi-directional channel. The amount of data able to go through a Thunderbolt connection hasn’t increased, but the throughput of a single channel has been doubled. Thunderbolt 2 is also able to stream 4K video due to this high bandwidth.

Mac users often encounter graphic intensive work as well as the challenge of using multiple devices. With Thunderbolt™ 2 data transfer speeds of up to 20Gbps (four-times faster than that of USB 3.0), users can expand computing capability more easily via a simple daisy-chain configuration without the need for an extra connector. LG’s Thunderbolt™ 2 monitors with full Mac-compatibility reduces the need for multiple cables. Thunderbolt combines PCI Express and DisplayPort into a single connection, allowing for a combination of up to six peripherals, like storage devices and monitors, to be daisy-chained together. You can also connect USB and FireWire peripherals via Thunderbolt, as long as you have the proper adapter. Thunderbolt™ 2 is an update to the original Thunderbolt™ specification and takes the original two 10 Gbps bi-directional channels and combines

More detail. More creativity, 4K Ultra HD In the fast paced world of technology, the way in which we view content has changed immensely. A higher pixel density means more detail and the 4K Ultra HD has an impressive 8.3 million pixels making it the best option to empower your creativity.

With 4K Cinema Ultra HD you can really revolutionise your customer’s work space

With 4K Cinema Ultra HD you can really revolutionise your customer’s work space by offering them a cleaner, more detailed image, and a resolution that’s four times greater than that of a full HD. For customers searching for a gaming or design solution, LG’s Ultra HD 4K monitors based on IPS offers accurate pitch of quality without any distortion giving users a more realistic immersive gaming experience. 4K offers users a larger workspace with accurate and detailed expression allowing design users an enhanced visual experience so they can optimise their creativity. For more information you can reach out to your Ingram Micro Account Manager who will be happy to assist you with all your high-end monitor queries.

Ingram Micro Advisor 13


The World’s Thinnest Laptop Introducing the HP Spectre 13 Pro

Sophisticated design. Exceptional performance.

For more information please contact our product manager Craig Stringer 01908 807 301 or Craig.Stringer@ingrammicro.com 14 Ingram Micro Advisor


The laptop of luxury HP Spectre Pro – power by design

Whisper-thin, irresistible to the touch and visually arresting, HP Spectre Pro laptops are unmistakably at the luxury end of the market. HP has pared down the dimensions to an impossible 10.4mm in profile. Yet inside, there’s no compromise on performance – with full Intel® CoreTM i5 or i7 power.

Explore the design of HP’s thinnest laptop ever. Mesmerising from every angle For a contemporary finish, the display has edge-to-edge Corning® Gorilla® Glass, which provides excellent durability and scratch resistance. More visual joy comes from the backlit keyboard, distinctive piston hinge and coppercoloured detailing. Then there’s the tactility of the glass trackpad which adds to the premium feel. Built for business but a pleasure to own The HP Spectre Pro is ideal for anyone who works on the move or travels frequently. At 1.1kg, it won’t weight you down. And with up to nearly 10 hours of battery life, it will keep you entertained a long flight. Once you’re home, cue up

your favourite playlist and enjoy the sound of dual speakers tuned by Bang and Olufsen. Engineered to be cool With powerful i5/i7 processors inside, a new approach to cooling was developed – one that draws cool air in over the processor. Combined with dynamic power settings, the HP Spectre Pro is engineered to run at peak performance. Who’s the market for HP Spectre Pro laptops? • Business people who want wow factor and high performance. • Anyone looking for a statement piece that complements their own personal style.

Spectre 13 Pro - i5 6200U • 8GB • 256GB • 13IN • Windows 10 Pro Product code: X2F01EA View details Spectre 13 Pro - i7 6500 • 8GB • 512GB • 13IN • Windows 10 Pro Product code: X2F00EA View details

Want to know more about HP Spectre Pro laptops? To find out more about the market and potential margin, get in touch. Call our HP Product Manager Craig Stringer on 01908 807 301 or Craig.Stringer@ingrammicro.com Click here to watch our video

15 Ingram Micro Advisor

Ingram Micro Advisor 15


360

COVER STORY

LOGITECH® WIRED KEYBOARD FOR IPAD WORKS WITH ALL LIGHTNING CONNECTOR IPAD’S

Please contact your Ingram Micro Account Manager on 0871 973 3000 or visit www.uk-new.ingrammicro.com

© 2016 Ingram Micro Inc. All rights reserved, Ingram Micro and the Ingram Micro logo are trademarks used under licence by Ingram Micro Inc. All other trademarks are the property of their respective companies, 8/16 NP2016_2402b

Manage and Control Digital Signage Set up a video wall with ease You can put together a complete digital signage setup with this HDMI® Over IP Distribution Kit. These products work together to send HDMI audio/video signals over a network, to up to 100 displays. You can configure and control the video wall with our free Video Switching and Wall Control App designed to work with our HDMI over IP Distribution Kit. Check out our full selection of digital signage solutions: www.startech.com/uk/digital-signage

16 Ingram Micro Advisor

ST12MHDLAN & ST12MHDLANRX


of data are produced every day.1 meet increasingcomplexity storage capacity needs.2 Increased How can you gain greater value of small businesses feel the need to from and yourmidsize IT investments? Increased complexity meet increasing storage capacity needs.2 How can you gain greater value from your IT investments?

63%

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prevent SMBs from storage costs getting the right 33%

No are full-time 18% initiatives.3 System downtime businesses dedicated IT staff

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150K

250K

bang for their IT buck.

face big IT challenges

System downtime 1 hr These challenges can prevent SMBs getting the Small and midsize businesses face big ITfrom challenges

77% 44% 32% 77% Conquer your IT challenges with three strategies. Take control 44% 32% 77% of your 44% 32% 77%2.5 quintillion bytes 32%

44%

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STORAGE COSTS

1

63%

These challenges can prevent SMBs from These challenges can getting the right prevent SMBsIT from bang forchallenges their buck. These getting the right can prevent SMBs bang for their IT from buck. These challenges can 52% Improve reliability and performance getting the right virtualized storage are Improve agility and ability to scale 33% more likely to see a SMBs from No full-time Two or fewer prevent 18% bang for their IT buck. IT staff members reduction in their overall 32% dedicated IT staff 44% 52% getting the right IT spending of unplanned or fewer unplanned downtime downtime Conquer your IT Two challenges with three strategies. bang foroftheir IT buck. isofis due IT staff members due to to performance performance businesses

77%

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Resiliency across systems and sites

Built in unlimited snapshots for rapid, Invest in a solution storage access to business Virtualized granular recovery 49% of organizations Scale capacity non-disruptively boosts businesses ability that gives you using virtual storage Optimize storage with tools that applications Increase performance when you need Limited staffing Conquer youryour IT challenges with three strategies. Conquer IT challenges with three strategies scale capacity as needed Jump to next generation architectures Limited staffing have seen a reduction in respond real-time to workload changes to with flash capabilities options growth leveraging tools designed to simplify Invest in for a solution Virtualized storage and grow in any How can you application downtime How canrisk you manage manage IT IT effectively effectively without without aa big big team team of of migrations and reduce Scale capacity non-disruptively boostsfor businesses ability direction. professionals? This is SMBs: that gives you professionals? This is the the situation situation for SMBs: Increase performance when you need scale capacity as needed Jump to next generation architectures options to with flash leveraging toolscapabilities designed to simplify and grow in any These challenges can Invest for in agrowth solution

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17 Ingram Micro Advisor


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DID YOU KNOW

Ingram Micro extends its product portfolio by offering mobile device insurance services that cover loss, theft and damage of mobile devices. Q&A with Stephen Morgan, Director of Insurance Services. Q. Ingram Micro is known for the distribution of mobile products. What made you decide to add mobile device insurance services to your portfolio? A. Although Ingram Micro has been selling mobile devices for years, the acquisition of Brightpoint took us a big step forward in what we could provide to customers. And then with the acquisition of ANOVO we increased our capabilities further with the provision of repair and recycling services. So it seemed like a logical next step to add mobile device insurance capabilities to our portfolio. These insurance services are provided through Ingram Micro Protect, and enable our reseller partners to offer an end-toend solution to their customers covering the product lifecycle. In many cases an

20 Ingram Micro Advisor

end user may purchase a mobile device then source insurance elsewhere as the reseller doesn’t offer a solution. So by introducing Ingram Micro Protect we’ve made it simple from the outset, so that those resellers can concentrate of making more from their existing mobile device sales while Ingram Micro Protect take care of the rest. We have the logistics expertise, we have the repair facilities and hold all the relevant accreditations. The insurance products are supported by AXA Insurance, so our partners can be sure of the cover provided.

Q. What does the insurance cover and what are the benefits?

A. This Ingram Micro Protect insurance is for mobile products such as laptops, smartphones and tablets and covers all customers, business and individuals. And there are a fair few of them out there that like the peace of mind that their device is protected. All the top device brands are covered and the application process is very simple. Rates begin from as little as 10p per day with various cover levels including protection against accidental damage, water damage, theft or loss and for travellers there is 60 days of coverage around the world. It also includes free product collection and replacement device delivery.


Q. And what are the benefits for partners?

A. For partners that sign up, Ingram Micro Protect makes it easy to create an extra stream of income through commission payments based on product sales they are already making. And for partners with larger volumes there is even a white label option to reinforce their own brand further. And if the unfortunate does happen, they know that their customer is taken care of with a quick repair or replacement which can help build customer loyalty.

Q. After the loss or theft of the device, how do customers organise a replacement?

A. In the event of an incident for theft or loss, all claims are handled by the Ingram Micro Protect team, through the website www.ingrammicroprotect.com/uk which is available 24/7 or through a dedicated call centre. Once the claim is approved, there is a next day courier service for replacement of stolen/lost devices. In the event of an incident for damage to a device, there is a free collection service and devices are returned by courier once repaired.

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Ingram Micro Protect makes it easy to create an extra stream of income through commission payments based on product sales they are already making

Q. Due to their nature mobile devices are more prone to damage from by being dropped. How and under what conditions do you repair or replace the product? A. Accidental damage and damage caused by liquids are covered by the Ingram Micro Protect products. Accredited repair experts will assess the damage to decide whether to repair or replace the device. Repairs follow a strict specification and are performed in our specialized premises in the UK. And for extra peace of mind, all repairs are guaranteed for three months. Replacement units are provided quickly from new or refurbished stock, their delivery is traceable and fast, since the devices are normally collected and delivered the day after the claims are validated.

To find out more about getting started with Ingram Micro Protect click here

Ingram Micro Advisor 21


DISCOVER SOMETHING NEW

Moving on up – why it’s time to retire PCs over four years old. Discover how Dell brings greater value to the cost of refreshing laptops and desktops. Security risks, rocketing support costs and plummeting productivity – three reasons why it’s vital to replace ageing hardware. But many organisations have a ‘wait until it breaks’ strategy. Dell wants to change this by highlighting the true cost of waiting and what’s at stake.

IF IT AIN’T BROKE, WHY FIX IT? Holding onto laptops and workstations beyond four years might look like a simple way for organisations to get maximum value from their IT investment. But it’s not as simple as that. Dell’s recent research shows this practise is anything but good value. For resellers, this provides a strong message to take to potential customers to drive your sales of laptops and desktops. So let’s look at four crucial areas where Dell’s offer adds value and helps deliver lower total TCO. STRONGER DATA SECURITY, WHEREVER EMPLOYEES WORK Older PCs can’t cope with many of the latest security updates, leaving organisations open to increasing security risks. About 75% of organisations have experienced a security breach in the last 12 months1. In the most serious cases, when customer identities are stolen, it can leave companies facing a huge fine and reputational damage. That means sticking with old equipment might be a very costly decision indeed. Cyber attacks are becoming more sophisticated, with 95% of security

22 Ingram Micro Advisor

breaches happening at the endpoint. By equipping the workforce with new Dell devices, everyone has the security of Dell’s Data Protection, with Endpoint Security Suite Enterprise. This provides advanced threat prevention, encryption and authentication, so people can work safely anywhere and data stays secure. For administrators, it simplifies security tasks - policy setting, remote management of user credentials, passwords and more. The result hardware, operating systems and applications are protected. Read more about Dell Security Solutions.

BOOST EMPLOYEE PRODUCTIVITY AND BANISH DOWNTIME Ageing tech can be a significant drag factor for any organisation. But one that’s often overlooked. Systems over four years old have twice the downtime of newer ones2. That means a growing list of tickets for IT and frustrated employees who can’t work. Also, older operating systems can scupper application updates – and those enhancements that help us work smarter and faster. Magnify the effect across the whole business and you quickly see that waiting until it breaks isn’t delivering value after all. Refreshing hardware with businessgrade devices such as Dell Latitude laptops and OptiPlex desktops powered by Intel® can significantly boost productivity. Employees are working with the latest iterations of applications, downtime is distant memory and they have self support on their device to resolve issues without involving IT.

Dell Enterprise Suite stops 99% of malware before it can run


DISCOVER SOMETHING NEW

Keeping PCs and laptops for longer than four years dramatically increases support costs.

LIGHTENING IT’S WORKLOAD AND SAVING ON COSTS On the receiving end of support calls from frustrated employees is the IT department. Supporting outdated hardware and software eats up IT’s time and pushes up costs. In fact, for PCs over 4 years old, it can cost far more to maintain them than they are worth. Adding to this burden is PC diversity, which means the IT team has to use multiple tools to manage the various brands and types of devices within the company’s IT estate. With many IT teams facing shrinking budgets and a skill shortage, it’s small wonder 56% want consolidated tools3. And that’s exactly what they get with Dell Client Command Suite. The free systems management tools reduce complexity and effort, minimising costs and increasing efficiency. Deployments pose similar challenges, especially with more employees working offsite. With Dell, IT teams can take advantage of the Configuration and Deployment Service to push out new technologies to end users, consistently and reliably, without disrupting their productivity. Find out more about Deployment Services.

MAKE A SUCCESS OF WINDOWS 10 DEPLOYMENT The end of support for Windows 7 is coming. IT professionals know they need to make the move to Windows 10. And now is the right time to start. One key part of migrating successfully to Windows 10 is having desktops, laptops and tablets that are primed and ready. The other critical success factor for large deployments is working with a partner who has proven experience. Bringing both together, Dell has recently been awarded Windows 10 Deployment Partner of the Year by Microsoft. This means they have tools, products and expertise to help organisations assess their readiness and make rapid deployment and adoption a reality. Find out more about Dell and Windows 10.

MAKE MORE MARGIN WITH WARRANTY UPGRADES Business customers often welcome the reassurance of an extended warranty. We make it quick and easy to upsell at the point of purchase with the Dell Warranty Options Tool. Find out more. JOIN THE DELL LOYALTY PROGRAMME Be rewarded for your sales of Dell products by joining the Loyalty Program for Registered Partners. It offers a unique approach to being rewarded. Any Dell Accredited Reseller will earn Marks for their purchases through distribution. These Marks can be exchanged for a number of business benefit rewards, such as an E-Voucher to spend with Ingram Micro as your chosen distributor. Find out more and start earning Marks today. Have questions about Dell? Call us on 0871 973 3000 or email ukselldell@ingrammicro.com or visit attachgo.co.uk to explore the Dell solution.

Ingram Micro Advisor 23


Ingram Micro recommends Windows 10 Pro.

N E W VO ST R O L A P TO P S

BOOST BUSINESS WITH ST YLISH L APTOPS.

WE LOVE YOUR WORK. That’s why we designed the new Vostro laptops with Intel® Core™ i5 processor and the right balance of performance and security. Intel Inside®. Powerful Productivity Outside.

SPEAK TO YOUR ACCOUNT MANAGER NOW

about the amazing Dell Vostro range available from Ingram Micro

24 Ingram Micro Advisor

Windows 10 Pro means business.


MARKETING TIPS

Five Ways to Extend the Life of a Webinar After you’ve captured your webinar audience, what happens next? Your speaker and content were powerful in that one hour the webinar was live, but wouldn’t it be great if you could prolong your influence and generate even more leads long after it ends? Here are some best practices you can use to increase webinar ROI after the big event is over: 1. Repurpose your content A webinar doesn’t have to live forever as a slideshow. Convert it into white papers that can be downloaded from your company website. Consistently post webinar topics on your blog and social media with links to the webinar recording. Upload clips on YouTube, Slideshare or Vimeo to maximise your reach. 2. Send a follow-up email Contact registrants within 24 hours of the webinar with a link so they can watch and download slides of your recorded webinar on demand. Highlight special offers for the services or products you’re selling. If you had an incentive drawing during your webinar, encourage open clicks by announcing the winner in the message and subject line. And if registrants have easy access to the recording, they can share it with their teams or business partners.

conversations after the webinar ends. Create a space on your website where people can comment and discuss. By doing so, you’ll be able to use audience input for ideas, market research or even future content creation. 5. Promote and promote Promote archived webinars during current related webinars to get more exposure for your content. To be more strategic, send promotional emails to targeted viewers about your archived webinars based on the webinars they are currently signed up for.

3. Link and enable sharing across platforms Make your webinar content’s presence known far and wide. In addition to providing links to the recorded webinar and slideshow, posting webinar transcripts with strong keywords also makes it easier for search-engine traffic to aim for your website. Allow registrants to easily share webinar content by adding social media share buttons to the webinar page. Strategically embed your webinar content across social media platforms, partner websites, e-newsletters and blogs. 4. Use audience interaction tools Polls, Q&As, surveys and social media should be used after, as well as during, the webinar. For example, you can use Twitter hashtags during the webinar to track down

Ingram Micro Advisor 25


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Productivity never looked so good Introducing the new Zebra TC51 Touch Computer

26 Ingram Micro Advisor


NEW PRODUCT

BEAUTY, BRAWN AND BRAINS — EVERYTHING WORKERS WANT, WITH EVERYTHING A BUSINESS NEEDS Today’s workers want a device that is every bit as contemporary and easy to use as the personal smartphone they use every day. You need a device that will last for years, built for all-day every day enterprise use, with all the features you need to enable your workers to achieve peak productivity and keep your data secure. Now you can have it all — beauty, brawn and brains. With TC51 and TC56 Touch Computers from Zebra, you get everything your workers want — and everything your business needs. No more compromising device design for enterprise functionality — or enterprise functionality for device design. Built for the new business world, the TC5 Series offers an industrial design that looks and feels like the most popular consumerstyle smartphones, yet is dust tight, works even when wet and survives accidental drops in water.

* The 4GB RAM/32GB Flash configurations of the TC5 Series will be released in Q1 2017.

NO MORE COMPROMISING DEVICE DESIGN FOR ENTERPRISE FUNCTIONALITY Only from Zebra, the unique Active Edge™ Touch Zone and back case button give your workers one-touch access to the device features and applications they use the most. Workers will appreciate the best-in-class 5 in. high definition display, complete with touch input that works when wet and with gloves, making it easier to view information and enter data. And when it comes to capturing data, the TC5 Series does it faster, easier and more accurately than ever before. PRZM Intelligent Imaging delivers lightning fast capture of 1D and 2D bar codes, whether they are printed in practically any condition or displayed on a screen. Scanning couldn’t be easier — the barcode and scanner never need to be aligned. A wide working range allows workers to capture barcodes nearer and farther away. The 13 MP camera paves the way for the capture of a

new type of business intelligence — ultra-high resolution photos that easily document proofof-condition, proof-of-delivery, proof-of-service and more. When it comes to processing power, the TC5 Series outclasses the competition. In this device class, only the TC5 Series offers a hexacore processor that uses up to 15 percent less power, yet runs apps up to five times faster than the quad cores in competitive devices.

Ingram Micro Advisor 27

360


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NEW PRODUCT

The TC5 Series also offer the most memory in this class — its 32 GB of Flash memory is double that of the nearest competitor.* The result? This powerhouse can run everything your workers need to take care of business, from multiple graphics-intensive apps to PBX desk phone functionality.

FLEXIBILITY TO FIT IN YOUR TECHNOLOGY ENVIRONMENT Zebra’s PowerPrecision+ battery, delivers up to 14 hours of power — plenty for the longest shift. And our unique removable battery, latch design and support for warm battery swap ensures that workers can quickly and easily change batteries at any time — without powering down the device. With fast charging support, a completely discharged battery can reach a 90% charge in just two hours. Designed for voice as well as data, your workers will appreciate the speakers that provide four times the loudness of popular smartphones, plus advanced noise-cancellation technology, ensuring that callers on both ends of every call hear every word. When it comes to wireless connectivity, support for 802.11ac and 4G LTE delivers the fastest most dependable wireless service over Wi-Fi and cellular networks. When it comes to the flexibility to fit in your technology environment, models are available with or without Google Mobile Services (GMS) and Android for Work (AFW). And with Mobility DNA, you get unique solutions that add unsurpassed functionality to our Android devices — and simplify device management and application development. For

example, SimulScan allows workers to capture text, checkboxes, signatures, phone numbers, multiple barcodes and more on printed forms and send the data to the right fields in your applications — all with just one press of a button. Put the next evolution in enterprise touch computing to work in your business with the TC51 and TC56 — only from Zebra.

Find out more. Call us on 01908 807699 or email dcpos@ingrammicro.co.uk * The 4GB RAM/32GB Flash configurations of the TC5 Series will be released in Q1 2017.

28 Ingram Micro Advisor


PLAY VIDEO

Introducing the new ZEBRA mobile computer that is sleek and beautiful..

..yet smart, rugged and works tirelessly.

FOR MORE INFORMATION PLEASE CONTACT OUR DC POS TEAM ON 0871 973 3699 OR EMAIL DCPOS@INGRAMMICRO.CO.UK 29 Ingram Micro Advisor


Let’s talk USB-C Let’s talk Let’s talk USB-C USB-C 5 Things You Should Know 5 Things You Should Know 5 Things You Should Know

Let’s talk USB-C Let’s talk USB-C 5 Things USB Type C, or USB-CYou for Should short, Know is the next generation of USB connector: smaller, faster USBUSB TypeType C, or USB-C short, isfor the short, next generation of USB connector: smaller, and more versatile. C, orforUSB-C is the next generation of USBfaster connector: smaller,Now faster and more versatile. Now users can charge their laptops or phones with a single cable that USB Type C, or USB-C for short, is the next generation of USB connector: smaller, faster users can charge their laptops or phones with a single cable that delivers power, video and data. Simple! But with new and more versatile. Now users can charge their laptops or phones with a single cable that technology comes new risks. USB-C performance varies widely, so there are pitfalls for even tech-savvy customers delivers videoNow andusers data.can Simple! Buttheir withlaptops new technology risks. USB-C and morepower, versatile. charge or phonescomes with anew single cable that delivers power, video and data. Simple! But with new technology comes new risks. USB-C to navigate. performance so there are But pitfalls even tech-savvy customers to navigate. delivers power,varies videowidely, and data. Simple! withfornew technology comes new risks. USB-C performance varies widely, so there are pitfalls for even tech-savvy customers to navigate. performance varies widely,makes so there pitfalls for to navigate. Before your organisation the are transition, hereeven are tech-savvy 5 things youcustomers should know: Beforeyour yourorganisation organisation makes transition, herehere are 5are things you should know: Before makesthe the transition, Before your organisation makes the transition, here are 5 things you should know: USB Type C, or USB-C for short, is the next generation of USB connector: smaller, faster 5 things you should know: 2. USB-C 1. THE BASICS USB-C andOF more versatile. Now users can charge their laptopsVERSUS or phonesUSB with3.1 a single cable that 2. USB-C VERSUS USB 3.1 1. THE BASICS OF USB-C delivers power,the video andand data. Simple! But2. with new technology comes3.1 new risks. USB-C USB-C VERSUS USB 1. THEisBASICS OF USB-C USB-C designed to simplify cable It’s a common misconception that USB-C and USB 1. THE BASICS OF USB-C 2. USB-C VERSUS USB 3.1 USB-C is designed to simplify the cable and It’s a common misconception that USB-C and USB performance varies widely, so there are pitfalls for even tech-savvy customers to navigate. connector universe, now becoming the standard 3.1 technology are the same thing... they’re not.

USB-C is designed tonow simplify the cable and It’s a common misconception that USB-C and USB connector becoming 3.1 technology are the same thing... they’re not. port at bothuniverse, ends of theyour USB cable. the standard Before organisation makes the transition, here are 5 things you should know: connector universe, nowUSB becoming the connector standard universe, USB-C 3.1 technology are the same not. USB-C is both designed thecable. cable and It’s common misconception thatthey’re USB-C is aaconnector type, whichthing... can carry different USB port at endstoofsimplify the USB-C is a connector type, which can carry different USB now becoming the standard port at both ends of the USB cable. and USB 3.1 technology are the same thing... port at both ends of the USB cable. It is a smaller physical port than its USB-A predecessor. standards or speeds. USB 3.1 is the new standard that’s USB-C is a connector type, which can carry different USB they’re not. asmaller smaller physical port than its USB-A predecessor. standards or speeds. USB USB-C 3.1 is3.1 the standard that’s ItIt isisaalso physical port than USB-A predecessor. It’s also It’s reversible, meaning noitsmore frustrating second being 2. driven. That means cannew support USB 3.1 USB-C VERSUS USB 1. THE BASICS OF USB-C ItIt’sisalso a smaller physical port frustrating than its USB-A predecessor. or speeds. USB USB-C 3.1 is the new standard that’s meaning no more frustrating secondat plugging standards being driven. means can USB 3.1 reversible, meaning no more second attempts USB-C That is or a connector type, which can carry attemptsreversible, at plugging in USB devices. Gen 1It’s (5Gbps) Gen 2 (10Gbps) datasupport transfer rates USB-C is designed to simplify the cable and a common misconception that USB-C and USB also reversible, meaning no more frustrating second being driven. That means USB-C can support USB 3.1 inIt’s USB devices. different USB standards or speeds. USB 3.1 attempts at plugging in USBuniverse, devices. Gen 13.1 (5Gbps) or Gen 2compatible (10Gbps) data rates but it’s also backwards withtransfer previous USB connector now becoming the standard technology are2the same thing... they’re not. attempts at plugging in USB devices. Gen 1 (5Gbps) or Gen (10Gbps) data transfer rates It’s powerful thebackwards new standard that’s being driven. ThatUSB but it’s isalso compatible previous port at both ends of the USB cable. standards such as 2.0 and 3.0. So with by using the right It’s powerful but it’s also backwards compatible with previous USB USB-C is a connector type, which can carry different USB means USB-C can support USB 3.1 Gen 1 right It’spowerful powerful USB-C can power a huge range of devices, standards such as 2.0 and 3.0. So by using the It’s cablesstandards and adapters you can continue to use your It is a smaller physical port than its USB-A predecessor. or speeds. USB 3.1 is the new standard that’s (5Gbps) orasGen 2and (10Gbps) data rates standards such 2.0 3.0. So by transfer using the right USB-C can aa huge huge to range of devices, devices,from USB-C can power power range of from phones and tablets monitors cables and adapters you can continue to useUSB your existing USB peripherals with your newsupport USB-C devices. It’scan alsopower reversible, meaning no more frustrating second being driven. That means USB-C can 3.1 USB-C a huge range of devices, but it’s also backwards compatible with previous cables and adapters you can continue to use your phones and tablets to monitors and printers. from phones and tablets to monitors and printers. existing USB peripherals with your new USB-C devices. attempts plugging in USB devices. Gen 1 (5Gbps) or Gen 2 (10Gbps) data3.0. transfer rates USB standards such asyour 2.0 and So by using from phones atand tablets to monitors existing USB peripherals new devices. and printers. How long does it takewith to transfer aUSB-C 2GB film but it’s also backwards compatible with previous USB the right cables and adapters you can continue and printers. It’s powerful It’sfast fast It’s How does take to transfer a 2GB usinglong USB-C? standards suchit as 2.0 and 3.0. So by using thefilm right to use youritexisting USB peripherals with your How long does take to transfer a 2GB film It’s fastsupportsUSB-C USB-C data can transfer rates ofrange up toof 10Gbps power a huge devices, using USB-C? cables and adapters you can continue to use your USB-C supports data transfer rates of up to It’s fast new USB-C devices. using USB-C? phones and tablets to monitors (USB 3.1 Gen 2),from so a 2GB video file could as little existing USB peripherals with your new USB-C devices. USB-C data transfer uptake to 10Gbpssupports (USB 3.1 Gen 2), so arates 2GB of video file printers. USB-C supports data transfer rates of up to as 1 second to and transfer. 10Gbps (USB 3.1 Gen so a 2GB video file could take as little as 12), second to transfer. How does it take to3transfer a 2GBa film How long does it take to transfer 2GB film 37 seclong sec 1sec 10Gbps (USB 3.1 Gen 2), so a 2GB video file It’s fast could take as little as 1 second to transfer. using USB-C? 37 sec 3 sec 1sec using USB-C? It supports 4K could take as4Klittle as supports 1 second transfer. It supports USB-C datatotransfer rates of up to 37sec 3sec 1sec used with compatible devices, USB-C can replace USB 2.0 USB 3.1 gen 1 USB 3.1 gen 2 ItWhen supports 4K 10Gbps (USB 3.1 Gen 2), so a 2GB video file When used with compatible devices, USB-C ItHDMI supports 4K could or DisplayPort cables for ultra-high resolution USB 2.0 USB 3.1 gen 1 USB 3.1 gen 2 High Speed 480Mbps SuperSpeed 5 Gbps SuperSpeed+ 10 Gbps take as little as 1 second to transfer. 37sec 3secgen 1 1sec3.1 gen 2 When used with compatible devices, USB-C USB 2.0 USB 3.1 USB can replace HDMI or all DisplayPort cables forsame time, High Speed 480Mbps SuperSpeed 5 Gbps SuperSpeed+ 10 Gbps video. USB-C can do these things at the When used with compatible devices, USB-C SuperSpeed 5 Gbps SuperSpeed+ 10 Gbps can replace HDMI ormeaning DisplayPort for to reduce High Speed 480Mbps It supports 4K it cancables ultra-high resolution video. through one cable, even help USB 2.0 USB 3.1 gen 1 USB 3.1 gen 2 can replace HDMI or DisplayPort cables for ultra-high video. Whenofused with your compatible devices, USB-C the overallresolution number cables business uses. High Speed 480Mbps SuperSpeed 5 Gbps SuperSpeed+ 10 Gbps ultra-high video. USB-C can do all theseresolution things the same through can at replace HDMI ortime, DisplayPort cables for USB-C can do all these things at the same time, through ultra-high resolution video. one cable, meaning it can even help to reduce the overall USB-C canmeaning do all these things the same time,thethrough one cable, it can evenathelp reduce overall number of cablesUSB-C your business uses.to can do all these things at thethe same time, through one cable, meaning it can even help to reduce overall number of cablesone your business uses. cable, meaning it can even help to reduce the overall 30 number Ingram Micro Advisor of cables your business uses. number of cables your business uses.


3. USB-C WILL CHANGE THE WAY WE WORK 3. USB-C WILL CHANGE THE WAY

4. NOT ALL USB-C DEVICES ARE 4. NOT ALL USB-C DEVICES ARE CREATED EQUAL 4. NOT ALL USB-C CREATED EQUAL DEVICES ARE

WORK In the office 3. WE USB-C WILL CHANGE THE WAY We willoffice see newCHANGE USB-C docking stations, USB-C WILL THE WAY WE WORK In3. the WE WORK

EQUALDEVICES It’sCREATED not a one-cable-fits-all solution, some 4. NOT USB-C AREsome It’s ALL not a one-cable-fits-all solution, manufacturers are producing dangerous, are producing dangerous, It’s CREATED notmanufacturers a one-cable-fits-all solution, some EQUAL non-compliant or non-universal products. non-compliant or non-universal products. manufacturers are producing dangerous, It’s notUSB-C a one-cable-fits-all solution, some can or support multiple Power Delivery non-compliant non-universal products. USB-C can support multiple Power Delivery (PD) Profiles, manufacturers are producing dangerous, (PD) Profiles, that’s why it can charge a range that’s why it can charge a range of devices from your USB-C can support PowertoDelivery (PD)But Profiles, of devices from your phone your laptop. non-compliant ormultiple non-universal products. phone to your laptop. But there’s a catch. Unless the there’s a catch. Unless the cable or adapter that’s why it can charge a range of devices from your cable adapter you’re using includes thecircuitry, necessary USB-Cor can support multiple Power Delivery (PD) Profiles, you’re using includes the necessary phone to your laptop. But there’s a catch. Unless the circuitry, it can overwhelm your device, frying youryour tech that’s why can charge a range of devices from it canit overwhelm your device, frying your tech cable or adapter you’re using includes the necessary and even compromising –Unless and it’s not and even compromising employee safety – and phone toityour Butemployee there’s a safety catch. circuitry, can laptop. overwhelm your device, frying yourthe tech it’s not just unbranded products that have just unbranded products that have been failing. That’s cable or adapter you’re using includes the necessary and even compromising employee safety – and it’s not failing. That’swith whyait’s crucialyou to work why it’sbeen crucial to work vendor can your trust.tech circuitry, it can overwhelm your device, frying just unbranded products thattrust. haveTargus been failing. That’s with a vendor you can is all about and even compromising employee safety – and it’s not why it’sbeing to work with a vendor you can trust. Targus iscrucial all universal, about being universal, that’s why we’re that’s why we’re #1 in docking just products that have beenuniversal failing. That’s stationsstations and the and only vendor #1 inunbranded docking the onlywith vendor with universal Targus is all about being universal, that’s why we’re why it’spowered crucial work with vendor you can trust. docks. areadelivering USB-C powered docks.to We areWe delivering USB-C advice and #1 in docking stations and the only vendor with universal advice and workspace solutions to some of the workspace to some of thethat’s world’s biggest Targusworld’s isdocks. allsolutions about universal, why we’re powered Webeing arecompanies. delivering USB-C advice and biggest All our solutions are companies. All our solutions are built around the #1 in docking stations and the only vendor with universal built around the latest USB PD standards. workspace solutions to some of the world’s biggest latest USBdocks. PD standards. powered Wesolutions are delivering USB-C advice companies. All our are built around the and workspace solutions to some of the world’s biggest latest USB PD standards. companies. All our solutions are built around the latest USB PD standards.

cables and hubs to support different working We will see new USB-C docking stations, In the the office office and styles. The workspace is In environments cables and hubsUSB-C to support different working We will see new docking stations, cables and transforming andUSB-C USB-C will help to define We will see new docking stations, environments and styles. The workspace is hubs to support different working environments this in the coming months and years.working and cables and hubs to support different transforming and USB-C will help to and define styles. The workspace is transforming USB-C will environments and styles. The workspace is help define this months in the coming months and years. this the coming and years. At ainto meeting transforming and USB-C will help to define Employees and visitors can use a single cable At meeting this the coming months and years. Ataain meeting or adapter to transfer video, data and cable power.or Employees and and visitors Employees visitorscan canuse usea asingle single cable At a meeting That means no more timedata wasted trying to to to transfer video, andand power. That means oradapter adapter transfer video, data power. set up at the beginning! no more time wasted trying touse setaup at thecable Employees and visitors can single That means no more time wasted trying tobeginning! or adapter transfer video, data and power. set up thetobeginning! On theatgo On the go no more time wasted trying to That means one charge Carry one cable cableand andadapter adaptertotoconnect connectand and On set the up atgothe beginning! all your all USB-C tablet andtablet laptop. So charge yourdevices: USB-C phone, devices: phone, Carry one cable to and adapter to connectpower and there’s no cart around On the goneed and laptop. So there’s no needmultiple to cart aroundbricks charge all your USB-C devices: phone, tablet and adapters. multiple power bricks and adapters. Carry one and adapter and and laptop.cable So there’s no needtotoconnect cart around charge all your bricks USB-Cand devices: phone, tablet multiple power adapters. and laptop. So there’s no need to cart around multiple power bricks and adapters.

There are pitfalls for even 5. USB-C MIGHT BE HERE TO STAY, BUT THERE’S NO NEED TO RUSH THE TRANSITION tech-savvy customers to navigate 5. USB-C MIGHT BE HERE TO STAY, BUT THERE’S NO NEED TO RUSH THE TRANSITION

5. MIGHT BE 10 HERE TOUSB STAY, BUTaround THERE’S NO NEED TO RUSH THE TRANSITION DidUSB-C you know there are billion devices the world?

USB-C have been 10 appearing in devices from Lenovo, Dell, Apple, Google and Samsung since early 2015, DidUSB-C youports know there billion USB devices 5. MIGHT BE HERE TO STAY, BUT THERE’S NO NEED TO RUSH THE TRANSITION Did you know thereareare 10 billion USB devices around the world? but it’s going to take years for USB-C to replace the USB-A port we’re familiar with. around the world? LET’S TALK TARGUS USB-C ports have been appearing in devices from Lenovo, Dell, Apple, Google and Samsung since early 2015, Did you know there are 10 billion USB devices around the world? USB-C ports have been appearing in devices but it’s going to take for USB-C to replace USB-Aand portrisks we’re familiar with. Before you make theyears transition there are multiplethe factors to consider, particularly if you’re part of a large/ from Lenovo, Dell, Apple, Google andinSamsung Targus is redefining howand today’s mobilesince flow USB-C ports have been appearing devices from Lenovo, Dell, Apple, Google Samsung early 2015, enterprise-level organisation. For now, you’ll need a range of accessories to make new USB-Cworkspaces hardware work with since early 2015, but it’s going to take years and connect, making them effortlessly productive, engaging Before make the transition there are multiplethe factors andport risks to consider, particularly if you’re part of a large/ but it’syou going to take yearsTargus for USB-C to replace USB-A we’re familiar with. legacy USB infrastructure. solutions will support organisations as they transition to USB-C over the coming years: for USB-C to replace the USB-AFor port we’re andof secure. enterprise-level organisation. now, you’ll need a range accessories to make new USB-C hardware work with from universal power today tothe tomorrow’s hybrid cables and adapters towards pure USB-C ifsolutions in the familiar with.make Before make transition Before you theyou transition there are multiple factors to particularly part of inafuture. large/ Weand helprisks organisations empower, and the legacy USB infrastructure. Targus solutions will support organisations asconsider, they transition toprotect, USB-Cyou’re overconnect the coming years: there are multiple factors and risks to consider, enterprise-level organisation. For now, you’ll need a range of accessories to make new USB-C hardware work with office or on the move – with our family of bags and cases to carry from universal power today to tomorrow’s hybrid cables and adapters towards pure USB-C solutions in the future. particularly you’re part of Targus a large/solutions enterpriselegacy USB ifinfrastructure. will support organisations as theypower, transition toconnectivity USB-C overaccessories the comingand years: your tech, universal smart level organisation. For now, you’ll need a range screens. towards The Targus USB-C range is available now. from universal power today to tomorrow’s hybrid cablesprivacy and adapters pure USB-C solutions in the future. of accessories to make new USB-C hardware LET’S TALK TARGUS work with legacy USB infrastructure. Targus

Get in touch with your Ingram Micro account manager

solutionsis will support organisations as they LET’S TALK TARGUS Targus redefining how today’s mobile workspaces flow connect, making them effortlessly productive, to find outand more www.targus.com

transition to USB-C over the coming years: from engaging and secure. Targus redefining how today’shybrid mobile workspaces flow and connect, making them effortlessly productive, universalis power today to tomorrow’s LET’S TALK TARGUS We helpand organisations empower, cables adapters towards pureprotect, USB-C and connect in the office or on the move – with our family of bags and cases to carry engaging and secure. Targus isinuniversal redefining howsmart today’s mobile workspaces flow and connect, making effortlessly productive, solutions the future. your tech, power, connectivity accessories and privacy screens. The Targusthem USB-C range is available now. We help organisations empower, protect, and connect in the office or on the move – with our family of bags and cases to carry engaging and secure. Get tech, in touch to power, find out more your universal smart connectivity accessories and privacy screens. The Targus USB-C range is available now. We help organisations empower, protect, and connect in the office or on the move – with our family of bags and cases to carry Call <insert> Get touch to find more your in tech, universal power,out smart connectivity accessories and privacy screens. The Targus USB-C range is available now. Ingram Micro Advisor 31 Email <insert> Call Get<insert> in touch to find out more


Why Fujitsu in Education?

Did you know 42% of children aged 5-15 already use a tablet at home. Our STYLISTIC tablet range combines durable lightweight designs with long battery life for uninterrupted mobile learning. The front and rear cameras and toughened easy-to-use touch screens deliver the versatility and durability that teachers require for their pupils.

Screens simulated, subject to change; Apps sold separately, availability may vary.

Running the latest Windows operating system for access to a wide range of learning applications, as well as OďŹ&#x20AC;ice 365, our tablets allow teachers and students the freedom to be creative. The Windows operating system also makes life easier for you with simple integration into your existing infrastructure. With expectations rising all the time yet budgets scrutinised more than ever, wise IT investments are vital in Secondary education.

Windows 10 Pro means business.

For more information, contact the Ingram Fujitsu team today: Dan Kilroe Daniel.kilroe@ingrammicro.com Direct: 01908 807028 Mihai Ghinea Mihai.Ghinea@ingrammicro.com Direct: 01908 807027

32 Ingram Micro Advisor


HOW IT WORKS

Epson Hospitality Solutions for Point of Sale Serve up the right receipt printer for every venue Hospitality businesses are under pressure. Online retail has caused a drop in high street footfall, rents and rates are rising, and customers have ever-higher expectations of service in a hospitality environment. Businesses in this sector are looking to increase transaction rates, manage costs and boost customer loyalty. Together, Ingram Micro and Epson can help. Quick to perform and built to last Epson’s range of Hospitality Point of Sale (POS) solutions give businesses futureproof technology that’s engineered to deliver an excellent return on investment. From the front desk to the kitchen, Epson receipt printers provide the solution to your requirements.

Fast, smart and spill-proof Epson TM-T70II The TM-T70II takes receipt printing to a new level. It’s fast (250mm per second) – enabling more transactions per hour. It’s margin-less – meaning fewer roll changes. More importantly, it gives businesses the option for customised layouts on receipts, so special offers and promotional messages can be added with ease – great for boosting repeat business. This workhorse is small enough to sit below the counter, and there is the option to add spill-proofing.

Ideal as a kitchen printer Epson TM-U220B Easy to use, hard-working and versatile, the TM-U220B is perfect for food outlets.

Opportunities for resellers Bars, restaurants, cafes, takeaways and entertainment venues – this is a large market with a lot of potential. Receipt printers are a lucrative starting point. What’s more, they open the door to more sales, such as high-impact displays and added-value services. Our team at Ingram Micro is here to help you capitalise.

It’s able to stand up to the demands of a professional kitchen, day in day out. Its small footprint make it a space saver, or it can be wall mounted. Users will find the drop-in paper load makes roll changes quick and simple.

From the front desk to the kitchen, Epson has the right model for the job

Receipt printing on the go Mobile receipt printers enable staff to complete transactions at the table, meaning faster service for customers and greater throughput for the business. All Epson’s mobile printers offer easy integration and a long working life. Here are three that work brilliantly for hospitality. • Epson TM-P20. Small, tough and ultra-light, it’s ideal for restaurant staff serving at tables. • Epson TM-P60II. Compact and versatile, the TM-P60II can print labels as well as receipts. • Epson TM-P80. Rugged and reliable, it can add barcode and graphics to receipts.

Hungry to know more? These are just a handful of the products in Epson’s versatile Hospitality Point of Sale range. To find out more about the market and potential margin, get in touch. Call us on 0371 973 3699 or email dcpos@ingrammicro.co.uk

Ingram Micro Advisor 33


360

VENDOR FOCUS

When the going gets tough Rugged handhelds, tablets and laptops get the job done – even in the toughest workplaces. Working on the move and in the field is the norm for employees in all sorts of industries. Mobile phones and tablets go everywhere the job demands. But what if that job takes you to a construction site, a manufacturing plant or a gas pipeline? That’s when you need Getac’s range of rugged devices. Equipped with V110 notebook or T800 tablet, you’re ready for the toughest day at work.

Using the right tools for the job makes business sense The speed of business is the same, no matter how hostile the working environment. Knocks, chemicals, dust, water and freezing temperatures - the job still needs to get done. And the choice of equipment can be the deciding factor as to whether that happens. This is why specialist rugged mobile devices are a better choice than the usual consumer brands.

There is an old adage - buy cheap buy twice It’s easy to see why businesses might be tempted by the lower price tag of consumer-grade devices. And it’s a point that’s bound to come up when you’re discussing rugged devices with your customers. Their initial investment may cost less, but consumer-grade products are much more likely to be damaged in harsh working environments. And that means higher repair and replacement costs, plus loss of productivity and an impact to the service the customer. It’s a better investment to choose a product that’s fit for purpose first time and see the

34 Ingram Micro Advisor

benefit in lower total cost of ownership and improved reliability.

challenging mobile environments. Read the Thames Water case study.

Getac is rugged to the core

A warranty that’s tough to beat

All of Getac’s products - notebooks, tablets and handhelds - have ruggedness designed and built in. Not only does this provide ‘work-anywhere’ toughness, it gives the user the best possible experience. For instance, tablets are light and thin enough to be held easily, but if you drop them, they absorb the impact. In fact, Getac has one of the lowest failure rates in the industry – just one of the reasons you find Getac’s rugged devices in the hands of the emergency services, defence and security personnel, who rely on them to perform in some of the most

Getac’s service and support leads the industry. Customers get the benefit of a 3 year Pack & Collect warranty as standard with options to extend to 5 years Warranty, plus the most advanced service and support centre in the UK. This level of cover adds value and reassurance to any business choosing Getac.

Fast facts on Getac

• One of the fastest growing companies in the world • Turnover of $29.4bn • 25 year track record of world-first innovations.

What’s the market opportunities for rugged products? • Construction • Transportation and logistics • Manufacturing • Utilities • Defence and security • Emergency services, • Healthcare • Supply chain Learn more about sectors that choose Getac


VENDOR FOCUS

Built to last and easy to handle

Drop the average tablet and that could be your working day over. Drop the Getac T800 tablet and it’s fine.

Getac’s rugged devices provide a great user experience, making them ideal for many mobile working situations. • Ready for extreme environments - Getac’s devices can handle impacts, freezing temperatures, water spray, dirt, dust and vibration. • Brighter, better touchscreens - revolutionary LumiBond®2.0 technology provides a display that’s crisper and clearer, for better visibility inside and out, plus enhanced touch functionality. • Rugged certifications to military standards - products meet or exceed the MIL-STD- 810G, MIL-STD-461F and IP ratings. • Vehicle-ready - integrated, dedicated GPS provides class-leading acquisition speed and location accuracy for vehicle-based mobile workers.

Want to know more about selling Getac? If you’d like to know more about Getac and the market for rugged devices, the Ingram Micro team is here to support you. Get in touch with them on 0371 973 3699 or email dcpos@ingrammicro.co.uk

Ingram Micro Advisor 35

360


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V7 Zyro 5in High Definition Screen | Vivid Colours | Quality Finish

36 Ingram Micro Advisor

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MARKETING TIPS

Get Great Results with Effective Customer Surveys Nine tactical steps to offering exceptional surveys When crafted with care, surveys can strengthen your relationship with customers and provide a reality check on how customers perceive your company. Follow these nine steps to create customer surveys that provide the insight you need to run your business better. 1. Identify goals Identify three goals you want from the survey before writing questions. Every question should align with those goals.

8. Personalised thank-you page Create a personalised thank-you page for customers who complete the survey.

2. Keep surveys short Between five and 10 questions. If the question doesn’t produce an answer that meets your survey goals, cut it.

9. Time the survey Time the survey to appear soon after an interaction with customers, such as a conference, sales meeting or road show. Your company will be top of mind for customers due to that recent interaction, and they will be more likely to respond.

3. Write both closed and open-ended questions With the closed questions, keep the rating scales consistent to avoid confusion. 4. Be as specific Be specific as possible and edit multiple times to ensure questions and answer options are clear. Let someone outside your group review and provide feedback.

Give your customers a voice with customer satisfaction surveys. You don’t know what they’re thinking about your business until you ask them.

5. Test survey questions Test survey questions with a sample group to see if the questions provide the feedback you want. 6. Include an incentive. Offering a gift card, a prize drawing or a discount can increase response rates 5-20% percent. 7. Low-cost online tools Look for low-cost online tools to help you create your survey and track customer responses.

Ingram Micro Advisor 37


Find out how your customer can enhance and fully utilise their device capabilities.

For more information visit attachgo.co.uk

38 Ingram Micro Advisor

Im advisor winter 2016  

technology, marketing, ingram micro

Im advisor winter 2016  

technology, marketing, ingram micro

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