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Employability SkillsInterpersonal Skills Training For your Team Members With WSQ Employability Skills Training Eagle Infotech Consultants Pte Ltd an Authorised Training Organisation since 2005 for Service Excellence and Soft Skills. Indu 12/7/2011


Employability SkillsInterpersonal Skills Training For your Team Members

F IGURE 1 T RAINING S ESSION AT E AGLE I NFOTECH

1|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.




Employability SkillsInterpersonal Skills Training For your Team Members



Content

Page No

Your Organisation and Communication Skills

3

Your Organisation and WSQ – ES IP

4

ES-IP Facilitate Effective Communication & Engagement at the Workplace

5

ES-IP Communicate & Relate Effectively at Workplace

6

You & Eagle Infotech Consultants Pte Ltd

7

Your Price To Training

8

About Eagle Infotech Consultants Pte Ltd

9

2|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.


Employability SkillsInterpersonal Skills Training For your Team Members

Interpersonal Skills are crucial in our work, family and social life. One of the key elements of interpersonal skills is communication. Good communication can grab people’s attention towards you. Is communication about the words you speak? Well communication includes facial expression and body language. Communication joins people with people and some may say that it is the only tool that can bring you closer with your team members and your clients. If you agree on this as well, then your ability to communicate effectively is critical for your success at work and your personal life.

3|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.




Employability SkillsInterpersonal Skills Training For your Team Members

4|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.




Employability SkillsInterpersonal Skills Training For your Team Members

5|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.




Employability SkillsInterpersonal Skills Training For your Team Members

6|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.




Employability SkillsInterpersonal Skills Training For your Team Members

Y OU & E AGLE I NFOTECH C ONSULTANTS P TE L TD With over 5 years of experience in providing WSQ Training, we understand that our clients face challenges in organising training. We want to listen to your challenges and derive solutions together.

F IGURE 2 W ORKING TOGETHER TO SOLVE C HALLENGES

7|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.




Employability SkillsInterpersonal Skills Training For your Team Members Your cost to train your team members on communication modules depends on your organisation’s requirement. Government funding is available for these courses. PMET’s, WTS have different funding. Let’s communicate. Let’s work out your pricing together.

F IGURE 3 V ARIOUS T RAINING M ETHOD - I NCREASE T RAINING E FFECTIVENESS

8|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.




Employability SkillsInterpersonal Skills Training For your Team Members



Thank you for giving us an opportunity to offer you our list of training programmes. Eagle Infotech Consultants Pte Ltd (Co Reg: 198802365N) was incorporated in July 1988. We are a registered training centre with the Ministry of Education. Our Mission We aim to be the best in providing quality training in computer technology & soft skills. Our Business Eagle Infotech Consultants Pte Ltd is engaged in training and IT consultancy specifically: • Training in business application software • Training in computer literacy courses for both adults and children • Training in management and soft skill courses • IT consultancy Our diverse customer base includes multinational corporations, government bodies, and associations, small and medium enterprises as well as individuals. To date we have trained over 200,000 users in computer application courses Over the last 22 years, we have continued to delight our customers for the following reasons: 1. We are an authorised training and test centre for the International Computer Driving Licence (ICDL) for both core and advanced modules. The ICDL modules conducted by us are accredited under the ES WSQ framework. 2. Approved Certiport iQcentre for delivery of Microsoft Office Specialist (MOS) training and examinations. 3. Accredited training provider for the Employability Skills (ES) and Service Excellence modules under the Workforce Skills Qualifications (WSQ) framework initiated by the Singapore Workforce Development Agency (WDA) since 2002. 4. We have collaborated with various companies and government agencies to deliver customised soft skills and IT training for specific end users. We worked with the WDA Skills 9|P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.


Employability SkillsInterpersonal Skills Training For your Team Members



Development Fund Secretariat to deliver end user training for SDF Easy Net, targeting at small and medium enterprise users in Singapore from 2006 to 2009. 5. We have been voted YOUR PREFERRED IT TRAINING FIRM in the Human Resources Magazine for: – HR VENDORS OF THE YEAR 2009 IT TRAINING (5TH PLACE - ALL RESPONDENTS) – HR VENDORS OF THE YEAR 2009 IT TRAINING (2ND PLACE – HEADCOUNT SIZE 501-1000)

10 | P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.


Employability SkillsInterpersonal Skills Training For your Team Members A.Leather Specialist International Pte Ltd ABR Holding Ltd Adecco Personnel Pte Ltd AFPD Pte Ltd Alexandra Hospital American Express International American International Assurance (AIA) Pte Ltd Amtek Precision Technology Pte Ltd Asahi Techno Vision (S) Pte Ltd Baker & McKenzie Wong. & Leow Banking Computer Services Pte Ltd BCS Information Systems Pte Ltd Bishan - Toa Payoh Town Council Bizlink Centre Singapore Ltd Black & Veatch (SEA) Pte Ltd Building and Construction Authority C K Department Store Carrier Transicold Pte Ltd Carrefour Singapore Pte Ltd Cathay Pacific Airways Ltd CBM Pte Ltd Chan Brother Travels Changi General Hospital Chartered Semiconductor Mfg Ltd Certis CISCO Security Pte Ltd Cold Storage Singapore (1983) Pte Ltd Crystal Jade Services Pte Ltd Cycle & Carraige Industries Pte Ltd DBS Bank Ltd Defence Science & Technology Agency Diethelm Singapore Pte Ltd Ecolab Pte Ltd F & N Coca-Cola (Singapore) Pte Ltd Far East Organization

Fuji Xerox Singapore Pte Ltd Grand Park City Hall Grand Park Orchard Gul Technologies Singapore Ltd Harilela Hotels (S) Pte Ltd Hellmann Worldwide Logistics LLP Hitachi Global Storage Technologies Singapore Pte Ltd Housing and Development Board HSBC Insurance (S) Pte Ltd Hunter Douglas Singapore Pte Ltd Infineon Technologies Asia Pacific Pte Ltd Institute of Mental Health Italsing Petroleuem Company Pte Ltd JTC Corporation Jurong BirdPark Pte Ltd Jurong Shipyard Pte Ltd Keppel Shipyard Ltd Little Learners Edusystems Pte Ltd M+W Singapore Pte Ltd Malayan Banking Berhad Malaysian Dairy Industries Pte Ltd Manulife (Singapore) Pte Ltd Maxtor Pheriperals (S) Pte Ltd Mediacorp TV Singapore Pte Ltd Meritus Mandarin Singapore Merrill Lynch Internal Bank Ltd Messier Services Asia Pte Ltd National Library Board National University Hospital (S) Pte Ltd Neptune Orient Lines Nidec Component Technology Co. Ltd Olivine Electronics Pte Ltd Overseas Chinese Banking Corporation Panasonic AVC Networks (S) Pte ltd



PAP Community Foundation Park Hotel Group PCF Tampines Changkat Education Centre Queenstown Chinese Methodist Church Raffles Marina Ltd Renesas Semiconductor Singapore Pte Ltd Robinson & Co (S) Pte Ltd SAFRA National Service Association Seameo Regional Language Centre, EB Sembawang Shipyard Ltd Shimano (S) Pte Ltd Sime Darby Edible Products Limited Singapore Association for the Deaf Singapore Chung Hwa Medical Institution Singapore College of Traditional Chinese Medicine Singapore Food Industries Pte Ltd Singapore General Hospital Pte Ltd Singapore Health Services Pte Ltd Singapore Oxygen Air Liquide Pte Ltd Singapore Police Force Singapore Polytechnic Singapore Technologies Electronics Pte Ltd Singapore Technologies Pte Ltd Singapore Zoological Gardens Singapura Finance Ltd SingHealth Polyclinics Sodexo Singapore Pte Ltd Sony Electronics (Singapore) Pte Ltd ST-Airport Services Pte Ltd St Luke's Hospital ST Logistics Pte Ltd Tan Tock Seng Hospital Pte Ltd TDK Singapore (Pte) Ltd Tetra Pak Jurong Pte Ltd The Jurong Bird Park Pte Ltd The Methodist Church In Singapore The Regent Singapore Thorn Lighting (S) Pte Ltd Times Printers Pte Ltd Tokyo Byokane (S) Pte Ltd Toshiba Data Dynamic Traders Hotel, Singapore Triumph International (S) Pte Ltd TT International Ltd Urban Redevelopment Authority Veolia ES Singapore Pte Ltd Wireless Sound Solutions Pte Ltd

11 | P a g e Employability Skills - Eagle Infotech Consultants Pte Ltd Copyright Reserved 2011 – By Indu Kumar – Associate Trainer.


ES - Interpersonal Skills Training