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2012 Annual Report


Consciously or unconsciously, every one of us does

render some service or other. If we cultivate the habit of doing this service deliberately, our desire for service will steadily grow stronger, and will make, not only our own happiness, but that of the world at large. —Mahatma Gandhi


OUR MISSION

The Indo-American Center provides

HISTORY

an array of direct service to immigrants, regardless of race, religion, or creed, based on their need to integrate into the community. Some of our clients have just arrived to the U.S. and others have been here for quite some time. We welcome individuals to our center to receive language training, meet new friends, bring their children to events, and receive job readiness assistance. Beginning in a one-room apartment in 1990 to provide family-based immigration services, our programs have grown tremendously and now operate from a large center with nine distinct programs for immigrants from all areas of South Asia as well as the Middle East, Eastern Europe, Haiti, and Central and South America. At the Indo-American Center, grandparents can relax and enjoy a movie with their peers while children compete in cricket during classes while mothers learn English skills and fathers learn how to write a resume. Serving each individual strengthens each family and each family served makes the immigrant community stronger, member by member, family by family. We invite you to read about the IAC’s distinct and comprehensive programs and see how our commitment to serve has enriched our community on Devon Avenue and beyond.

Sometimes a dream can start very small and grow to be a community phenomenon. That’s just how the Indo-American Center began serving South Asian immigrants. The dream to provide a support system for immigrants- young and old, regardless or creed or religion- quickly outgrew the small apartment where we started 22 years ago. Expanding from providing immigration assistance, the IAC spread its mission to support, assist, and stabilize immigrants throughout the community. The Center started with the goal of providing a home away from home for immigrants, but those who supported its mission understood that they needed to help new residents transition to seeing the U.S. as home. Very early on, the offerings of the IAC grew from immigration assistance, to senior gatherings, to classes teaching English as a Second Language, to classes offering U.S. Civics lessons. The core mission of the IAC is to make each immigrant stand strong, on his or her own and in the community. Thus, filling in a few forms for clients was not enough. A robust class structure of Civics and Adult Literacy helped each person become more confident in his or her ability to pursue the dreams that so many immigrants share. From there, Computer Literacy, Youth Programs, and the Cyriac D. Kappil Legal Clinic (among others), grew. The mission of the IAC is to meet immigrants where they are, who they are, and transform them to where they want to be, and who they want to become. The programs grew from this need and goal. Each person who comes through the door to use our programs and services becomes an integral part of our larger community, all the while growing more independent. As M.K.G. Pillay, IAC’s first president said, “in [such] unity lies our strength and our ability to realize our own fullest potential.” We welcome you to learn more about us, come join us at our Center, and support our mission.

WHO WE ARE/WHO WE SERVE

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The Indo-American Center (IAC) is a non-profit 501(c)(3) status organization engaged in promoting the well-being of immigrants through services that facilitate their adjustment, integration, and friendship with the wider society, nurture their sense of community, and foster appreciation for their culture and heritage. The Center offers a range of educational programs, resources, and social services that address the common challenges that our clients face after moving to the United States, including social isolation, limited English and computer skills, and limited knowledge of the resources available to them. The Indo-American Center strives to become the premier social service organization for low-income immigrants and their families seeking to integrate into the Greater Chicago area.


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It has been my privilege to work with, and to lead the Indo-American Center as the President of the Board of Directors this past year. As a physician, my practice embraced my entire community. My patients came to me sometimes in health and sometimes in illness. As I worked with my patients to give them the care they needed, I’ve always felt honored to be a part of other people’s lives, and to help them and guide them through challenges. A fellow Indian physician first asked me to come to the Indo-American Center to help her on a couple of projects, and so I joined the Center as a volunteer. As I continued to work at the Center, my appreciation grew immensely for our history, purpose, and nature of work. As a first-generation immigrant from India, the diversity of the America is very familiar to me, and the spirit of providing services for all who need them is very American and very Indian. The Center represents this spirit in our volunteers and staff, and in the communities we have served since the beginning of our organization in 1990. In that time, we’ve grown from providing services out of a one-room apartment, to providing a wide variety of services through nine main programs that serve the unique needs of our South Asian communities growing in our beloved city of Chicago. In 2012, in response to many clients’ needs, we started a Workforce Development Program, to prepare people for new jobs or better jobs. We train our client not only with technical skills, but educate our clients with job-seeking skills of resume writing, online communications, and effective interview techniques. In the coming year, we will continue to focus on the needs of all of our programs, with a special emphasis on the adolescent community, particularly high school students. These students need guidance and supervision in developing socially, mentally, academically, and physically. We want to educate and motivate them to be successful, and to be positive leaders of our community. We have found that the best way to survive during current economic difficulties is to make the community stronger and more independent. Our efforts to educate, support, and build our community will continue to make us stronger. Lastly, we sincerely thank our team from Taproot Foundation for all of their dedication and talent in helping us illustrate the services we have delivered through the hard work of our programs over the past year. This year was a success, we will continue to make strides toward more successes for the Indo-American Center. Regards, Basanti Sen Banerji

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Board of Directors

LETTER FROM THE PRESIDENT OF THE BOARD

Greetings!

President Basanti Sen Banerji Vice President Rajendran Raja Secretary Ralph Nicholas Treasurer Ravi Shankar Members Bapu Arekapudi Rajeev Bahri Nitin Bajaj Prem Balani Netta D’Souza Ranjit Ganguly Kamal Hans Ashref Hashim Ram Kelkar Mafat Patel Sher M. Rajput Shobhana Sanghvi


“As you know, I am the Executive Director of Indo-American Center and am very happy to be working there. I may have mentioned before that we help South Asian immigrants integrate better within the broader American society. We do this with nine main programs designed for Youth, Adults and Seniors. As you can see, we cover the entire life cycle. Last year we had over 40,000 client service contacts. Recently, we started a new program, one I am particularly proud of, our Workforce Development Program. We help folks find jobs in this down economy. All of our other programs have expanded as well to accommodate increased demand for our help.” As we reached the ground level and headed for the parking garage, I continued, “Earlier this morning, given the weather, I was thinking of taking a day off and spending it at leisure. Then I thought of the 150 or so clients that will walk through our doors today seeking help. Providing assistance to that many people beats a day of leisure every time in my book, so I am headed to work. I invite you to visit the Center and see our programs in action. You may check out indoamerican.org for more information. If you visit us during mid-day, we will sit down with the seniors and have some lunch cooked on premises that we serve them daily. You have my contact information; please give me a call.” Then we headed for our respective cars. I extend the same invitation to the readers of this annual report and those who would like to support our work, as we continue to strive to help those in need within our community. Jay Luthra

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MESSAGE FROM THE EXECUTIVE DIRECTOR

On a recent rainy morning, I stepped into the elevator of my high-rise building headed down on my way to work. My neighbour from one floor up was already there, also headed down. After exchanging pleasantries, he asked me “what’s up?” I thought about it for a moment, and responded with:

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ADULT LITERACY PROGRAM 8

To truly integrate into their new communities, many new immigrants need to improve their English skills. The Indo-American Center fills this need by providing student-focused ESL classes for four levels of language development offered to adults at our Center. ESL teachers and volunteers teach classes that build upon language skills revolving around basic learning, conversation skills, and job seeking. Language learning is provided during two-hour classes offered six days per week. Each student who attends daily is also enrolled in the CONNECT program (Creating Options Needed Now Through English and Career Technology), which will assist them with job seeking and technology. The Adult Literacy Program is one of the IAC’s most successful in attracting a diverse client based in respect to age, income, and background. LITERACY BRIDGES THE GAP For many immigrants, literacy in the English language is the first hurdle to attaining normal, functioning lives in the United States. This program strives to match this challenge. Volunteers are highly trained through a partnership with Literacy Works that includes a 12-hour training program. Last year, our Adult Literacy Program saw a total of 178 students in all four levels of the program, which occurs on a 13-week quarterly basis. Phenomenally, over 80% of these students were retained. The IAC supplements regularly scheduled ESL classes with one-on-one learning with volunteers. In 2011, this program was truly a success: 12 students enrolled in one-on-

one tutoring sessions for a total of 144 one-on-one hours. The impact can be measured by hours, but also by lives changed. Students leave with higher levels of confidence to hold conversations, the skills to interact in their environment, and the ability to more fully participate in what goes on around them. WORKING TOWARD A BETTER LIFE Another Another vital part of the Adult Literacy Program is the focus on providing clients with job readiness as they gain language and career skills to apply for work in the U.S. Our Level-2 Adult Literacy course teaches supplementary skills to prepare our clients with job readiness, how to write resumes, and teaches interview skills. All of these lessons are available to students with specific job skill needs. As immigrant talent can be a key to success for U.S. businesses, our Adult Literacy Program compliments our Workforce Development Program to stop brain waste and equip talented immigrants for their new jobs in the U.S.

FUTURE CHALLENGES Because the IAC serves so many clients through this program, the challenges are great as we continue to serve our base and attract and retain volunteers. Since this program has such a huge success rate, and attracts clients who then utilize other needed services at the Center, the IAC would like to expand its reach. The IAC needs more support to maintain and expand the basic needs of a classroom, including laptops and a projector so that classes can serve more students through programs such as CONNECT. The Adult Literacy Program also suffers from a high volunteer attrition rate. Though there were 45+ volunteers in 2011, keeping those volunteers is sometimes difficult and can contribute to an interruption in service while new volunteers are trained. With your support, we can gain, train, and maintain these volunteers as well as obtain the supplies that make the classroom function better for all.


Maganbhai came to the U.S. to live with his daughter, son-in-law, and two grandchildren. Coming from a simple life in the village of Chikhli, India, he saw more temples than skyscrapers. Now, moving halfway across the world to live with his family meant that he left his whole life behind: friends, traditions, and home. His daughter, understanding this, recommended that he come to the IAC for community and to make use of their programs in 2010. Maganbhai eagerly signed up for the English classes at the Center. He wanted to speak confidently in his new home and, most of all, help his grandchildren with their homework. Learning about American culture, geography, and history meant that he could lend a helping hand to his grandchildren as they start toward their own “American dream.” When he was growing up, Maganbhai’s parents emphasized reading and play. Now, he had the chance to pass on those values to his own grandchildren, but a

“We are very thankful for the Center. I encourage all the people I meet to come to the Center and take part in

the programs and enjoy.

PERSONAL EXPERIENCE

Maganbhai Patel

language barrier needed to be broken down first. Understanding the language his grandchildren spoke in most frequently was the bridge to becoming a more active caregiver and involved grandparent. He and his wife, Gajaraben, also come to the Seniors’ Program to see new and old friends and to make use of their cultural programs. “We are very thankful for the Center,” he says, “I encourage all the people I meet to come to the Center and take part in the programs and enjoy. The staff at the IAC are very nice and helpful.” One thing he hopes for the IAC is that it can expand to a larger building to help more people. In fact, Maganbhai identifies “living a better life” as a big reason he started to come to the IAC and he wants the Center expand to help more people achieve what he has: social community, communication with those in his new home, and the ability to help his family be more closely knit.

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FROM ISOLATION TO WELLNESS

FUTURE CHALLENGES

This program is one of the most popular that IAC offers, and last year we served 321 unique senior clients and provided more than 20,000 hot meals at the Center to those in need. Other organizations that address immigrant needs often don’t have a program specifically geared toward senior immigrants and the loss they often feel through isolation in a new, unfamiliar setting. Because our elders are an important foundation of our community, the IAC wants to address their wellness and integration. Through surveys, both at the beginning of the program and throughout, gauging their mental, physical, emotional and social well-being, the IAC found a 75% increase in overall well-being of the surveyed Seniors’ Program participants.

This program is often a gateway for others in senior clients’ families to learn about the many services of the Indo-American Center. This means that spreading the word about this program can dramatically affect families who are welcome to take advantage of the multiple services that we offer. Also, since the problem of senior isolation and loneliness is not addressed by any other charitable organizations that serve immigrants, this program fills a gap that is clearly necessary and valuable. The IAC expects this program to increase in popularity, which means we can increase the impact among immigrant families. Funding for food and programming for our seniors must keep pace with the need of the community.

SENIORS’ PROGRAM

Seniors face unique challenges when emigrating to a new country: isolation, loneliness, and a lack of familiar cultural activities. The IAC provides a pleasant and welcoming place for seniors in the Devon Avenue area with the daily “Milan” or “gathering” sessions. Seniors meet others like them, make friends, and enjoy movies, games, and cultural and educational workshops. They also participate in yoga and other light exercise. Engaging seniors means hosting events that are pertinent to them, such as health fairs conducted in partnership with local healthcare providers, and program-related field trips to educational sites around the city of Chicago . Seniors are welcomed for a taste of home: hot, ethnic lunches cooked on the premises five days per week. Seniors begin and strengthen friendships through these meals. This programming helps our seniors feel less isolation, more social participation in their community, and increases mental and physical health.

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PERSONAL EXPERIENCE

Mangesh Satam Mangesh used to live in the heart of Mumbai. As the economic center of India, something was always happening and people were always everywhere. Life was good for Mangesh in India, he got a coveted top-ranking position in the government, he had a great salary, his own house, and a great standard of living. However, being a researcher meant that he had to wait for months to get materials from the U.S. So, he decided to move. When he came to the U.S. (against the wishes of his mother since he was the baby in the family), his science career continued to progress. He’s had an exceptional career here in the U.S., but now that he is getting older, he is looking for more activities to do in his leisure time. Though he amused himself at the library, he found it boring after a few hours. He was introduced to the IAC when his daughter was searching for a volunteer position. Mangesh was delighted to find all of the programs. He started with the Seniors’ Program. “The library gets boring after a few hours. The Seniors’ Program is great for company. Don’t stay alone at home, you’ll go crazy! It’s better to go out, get some fresh air. Come to the Center and meet a few friends,” he advises. From the Seniors’ Program, Mangesh has started to take advantage of more of the Center’s offerings, enrolling in the Computer Program to learn more and connect. He also joined the Workforce Development Program. His desire? “I want to go back to work. Return to the research field.” The investment of time and energy in this top-notch scientist means that, instead of having a man, sitting alone waiting for his family to come home, we have an engaged, forward-thinking participant in society with so much left to give. He joined for the company and made a few friends, but he saw the potential of learning and bettering himself with the other programs. As we all know, moving across the world can be hard. Mangesh is a certainly success story in the traditional sense of the word, but as his life slowed down, he found he didn’t want to slow down with it. The Indo-American Center provided the gateway for him to have a bustling social life, interact with his peers, learn new skills and sharpen old ones. Mangesh is one of the faces of the IAC because, like many of our clients, he came for one thing and ended up with so much more!

“The Seniors’ Program is great for company. Don’t stay alone at home, you’ll go crazy! It’s better to go out, get some fresh air. Come to the Center and meet a few friends.

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YOUTH PROGRAM

Now, more than ever, the way we serve and assist our children directly relates to our future. The IAC offers multiple programs to children from ages 6-18 to assist their growth intellectually, spiritually, creatively and physically. At the IAC, we know that children have many needs and that integrating them into their new communities is a number one priority for all emigrating families. Our programming provides options to adult members of families, who are often the primary caregivers of youth. Though our Youth Development Program, we provide out-of-the-home enriching activities for youth, giving adults the opportunity to perform other duties worry-free, knowing that children have a place to go that is safe, promotes education, and gives them a community. This means adults can continue their studies and integration without interruption while their children are out of school. During the summer, childcare is provided from 10am-12pm for students enrolled in U.S. Civics and Adult Literacy classes. The services offered to engage and enrich children include: an after-school program, a Summer Fun camp, and a Spring Teen Cricket League. Each gives youth opportunities throughout the

year to participate in positive play while promoting learning. Not only are these programs entertaining, they are absolutely free to participants: an after school program, a Summer Fun camp, and a Spring Teen Cricket League. Each gives youth opportunities throughout the year to participate in positive play while promoting learning. Not only are these programs entertaining, they are absolutely free to participants. LESSON LEARNED: INTEGRATION In all of our youth programming, we place child development as the core focus. Our enrollment, typically near 100% of our capacity, shows how highly the community prizes these offerings. The IAC’s Youth Development Program was recognized and received an award in 2010 for Outstanding Performance in Youth Opportunities from the Department of Family and Support Services. Here are some of our services: After School Program

This program serves youth between 6–12 years old with academic assistance, recreational time, and physical fitness activities every weekday from 3pm–6pm. After a healthy meal provided by the Greater Chicago Food Depository, students participate in 30 minutes of physical fitness activities, 60 minutes of homework, and

60 minutes of structured recreation. The day-to-day assistance and monitoring of homework completion helps to increase overall academic performance, while the recreational and fitness aspects help to promote youth fitness, health, and teamwork skills in a positive environment. Summer Fun Camp

Catering to the same age group, the IAC’s Summer Fun Camp runs Monday through Thursday afternoons during the summer months to prevent learning deficits that often happen when students are out of school, The Camp promotes physical fitness and healthy eating through organized recreational activities and free, healthy meals. Students in the program also participate in several field trips throughout the summer to local cultural and educational institutions in Chicago. For the teenagers, the Summer Fun Camp gives opportunities to participate in summer internships in the youth development field. These teens facilitate all summer camp activities, allowing them to try on leadership roles for size while also promoting the value of public service. Teen Cricket League

What could be more fun than cricket? One of the IAC’s most popular programs also allows communities who are not of the South Asian heritage to connect with the passion of the South Asian community: cricket. The IAC’s teen cricket league operates Monday–Thursday from 4:30pm–9:30pm in the summer months. Open to Chicago Public School students between the ages of 14 and 18, the program promotes diversity and provides recreation in the West Ridge neighborhood. FUTURE CHALLENGES The programs offered for youth are some of the IAC’s most popular, leading to skyrocketing enrollment and attendance rates. The Youth Program consistently meets and exceeds program enrollment goals with a daily attendance of 40-50 youth and a full waiting list for youth wanting to enroll in the program. Children and teens, happy and making new friends, is a goal we can all agree is worthwhile. Studies have shown that children who are more engaged in their communities (in school, civics, community sports, etc.) feel more integrated and show more dedication to perform well. As we continue to grow our services to youth, we want to offer more targeted training for age-appropriate activities. The IAC also wants to expand classroom infrastructure to help youth do homework and learn skills that will help them in the classroom. We want to accommodate any child or teen who wants to be part of the program, making waiting lists a thing of the past.

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WORKFORCE DEVELOPMENT PROGRAM

The Workforce Development Program, the newest program at the Indo-American Center, began in January 2012. Focused on assisting clients as they gain the skills needed to find, secure, and retain self-sustaining jobs, this program is completely free to our clients. In this time of economic uncertainty, many immigrants face similar challenges as citizens who are performing a job search, but without the same kinds of resources or knowledge. Staff at the IAC assist immigrants who have lost jobs or are in the job search by educating our clients with career-based English-language learning, computer literacy, transferable job skills, and job-readiness skills. This program emphasizes contextualized English as a Second Language (ESL) learning, with focus spent on goal planning and career exploration, development of career-related terminology, and practicing workplace interactions with a special emphasis on digital literacy. 

 WHO THE WORKFORCE DEVELOPMENT PROGRAM SERVES
 In the economic downturn we currently face, people need the services of our Workforce Development Program. It is available to residents of Chicago over 18 years old, who are looking for sustainable employment, including populations such as students with an equivalent of at least a high school diploma, public housing resi-

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dents, unemployment recipients, low-wage incumbent workers, dislocated workers, and immigrant and refugee populations. Before enrolling, clients must complete a computer literacy pre-test, supply a resume or list of work experience, and provide proof of their ability to work in the United States. Upon client intake, Workforce staff assesses listening comprehension, oral communication, reading, and writing skills among students, to determine their job readiness. Since the program is free to the public, our programs have been increasing in popularity along with need. PROGRAMS OFFERED The challenges of integrating into the workforce faced by many immigrants and displaced workers can be addressed by a multi-leveled approach. English literacy classes, offered as part of the Adult Literacy Program, has a separate career-based literacy track at Level 2, after a client has demonstrated a basic understanding of English. Clients will then continue to take classes in ESL, computer education, and be integrated into finding employment, enrolling in higher education, or receiving sector-based job training. Additionally workshops covering topics like Resume Writing, Interview Skills, and Financial Planning are offered to students, as well as the broader community.

ONWARD AND UPWARD
 This program began with a clear set of goals and objectives and we are pleased to say that we have seen encouraging results. In the first six months of the program, 49 clients enrolled in the program. Of this number, 35% are currently employed, 27% are enrolled in job training programs, and 18% are studying at higher education institutions. Students who have completed the IAC’s Workforce Development Program will be trained in U.S. Workplace Customs, and will be prepared with job-readiness skills, such as eligibility assessment, resume writing, orientation practices, workplace professionalism, effective communication skills, customer service, problem solving skills, self-management and dependability. Additionally, program participants have access to the essentials to apply for jobs: use of computers, printers, and fax machines at our facility as well as our resource rooms where they can learn to read and use labor market information.

 FUTURE CHALLENGES These services are sorely needed by our target community, to provide a stable environment for their families. The IAC continues to build our relationships in the community to educate our clients about additional learning opportunities to build upon their skill sets, and to establish workplace skills that are relevant to their career goals. But, as need increases, we will need more staff who share our passion for providing clients with skills to achieve a sustainable wage; and who can help equip our program participants with financial literacy and workforce etiquette training. 



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Our commitment to our clients does not stop with the test. Once students pass the exam, advocates encourage them to register to vote once they become eligible. Having a client become not only a citizen, but an invested citizen in the process of democracy means that they will likely feel more of a tie to their new home. It will also mean that the immigrant’s voice is heard in politics and represented in the Illinois and U.S. legislative body. In the future, the IAC may expand this program to establish a condensed (8-10 day long) course to maintain client interest.

FUTURE CHALLENGES Since this program helps our clients become citizens in every sense of the word, the IAC wants to grow the program from its current success rate. In the coming year, we would like to not only keep our current pass rate of 97%, but expand our service to serve more individual clients in need. The IAC also hopes to provide a new class in the evening every day of the week (except Sunday) from 6 PM-8 PM. This will better serve our clients who cannot come to the time slot we offer now. Of course, this means retaining and adding to our staff so that we have the capacity to increase much needed educational opportunities.

CIVICS EDUCATION

The U.S. Naturalization Exam and Interview is a crucial step in becoming successful citizens. The Civics Education Program addresses the needs of clients of all ages by introducing learners to relevant vocabulary, reinforcing important grammatical structures, and reviewing U.S. History and Civics topics pertaining to the exam. Students also learn from USCIS 100 Questions flash cards, as well as N-400 form learning in daily lessons. This program has been so successful that, 172 students enrolled during the last fiscal year. Out of the 60 students who took the U.S. Citizenship Test after completing the Civics Education Program within this time, there was astounding 97% pass rate.

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OTHER PROGRAMS 22

CITIZENSHIP AND IMMIGRATION SERVICES

PUBLIC BENEFITS ASSISTANCE

Becoming an American Citizen is a dream of many immigrants, but there

Filling out forms for benefits programs can be daunting for anyone, but this

are many steps to attaining that dream. The Indo-American Center is here to help overcome those barriers. Accredited by the Board of Immigration Appeals (BIA) , the IAC’s Citisenship and Immigration Services helps many individuals with limited economic resources navigate the legal process for U.S. Citizenship and some family-based immigration services. Our on-site staff, including a licensed immigration attorney, provides information and assistance regarding immigration forms and procedures for nominal fees, eliminating the problems some immigrants face of receiving erroneous information from unauthorized sources. This program partners to conduct citizenship workshops with other community-based organizations for those who want to get on the road to citizenship.

is especially true when you are new to the country or English isn’t your first language. The Public Benefits Program exists at the IAC to help clients in need of obtaining public benefits including: Medicaid/Medicare, SNAP Benefits, Disability Benefits, Social Security/Supplemental Income, LIHEAP, and Health Care coverage. Since many of the clients who use our Public Benefits Program are overlooked by other agencies, this service is a crucial need to help them provide for themselves and meet their medical, disability, food, and daily needs.

FURTHER CHALLENGES The IAC has developed a process to implement U.S. mandated requirements, ensuring compliance without further liability. Our successful partnerships with other community service organizations means that we can expand our reach to those who need our services and legal advice. Streamlining our service to an appointment-based process has helped clients be served in a timely and efficient way, but the IAC would like to reduce its dependence on free marketing channels. Also, as demand is high for citizenship and immigration assistance, the IAC would like to improve professional development for our Citizenship staff by increasing training and participation in workshops while improving employee retention. Every trained employee we retain will help deliver accurate and effective information to those seeking our services, and helps ensure that we are able to better serve our clients.

HELPING THE NEEDIEST Most of the clients who use the IAC’s Public Benefits Program are below the poverty line. They are often seniors and people who have disabilities. These individuals have great needs, but are often not the first concern of many programs. Typical government agencies may not be equipped to help with language needs and the knowledge of how to apply and receive these benefits in the U.S. is often vastly different from how to receive the same services in their home country. That’s where the IAC can help. This program provided case management sessions with clients in need of benefits assistance to 1,000 unique visitors. Additionally, the program provided 1,737 interpretations and translation for clients to assist with letters, phone calls to the Illinois Department of Human Services, and other service agencies. Those who use the service for obtaining public benefits are often coming to the Center for the first time and find out about many of our other programs, thus helping to integrate them into a community. FUTURE CHALLENGES: This is one of the most successful programs of its kind, enjoying a huge success rate with SNAP and IFRP programs because of the substantial experience of the program in handling applications. However, the service provided to over 1,200 unique visitors last year is heavily dependent on a single funder. The promotion of this incredibly useful program is also limited to free marketing channels. Since this service is for our most vulnerable citizens who often don’t have other recourse, losing this program would affect them and their families in a significant way. The IAC would also like to expand this service to help others who lack the knowledge and language skills, but have plenty of need, access the programs that provide for their daily basics.

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OTHER PROGRAMS

Often, immigrants can face legal barriers caused by language or cultural differences and not know where to turn for help. The Cyriac D. Kappil Legal Clinic collaboration between the Indo-American Center, the Indian American Bar Association (IABA), and Chicago Volunteer Legal Services (CVLS) The Clinic occurs at the IAC every second Saturday of the month, and provides free legal advice and representation to income-eligible members of the community on a broad range of legal issues. This program serves clients on immigration, public benefits, family law, landlord-tenant, and employment discrimination issues to provide up-to-date and correct legal advice. The program also published a set of informative brochures for the community in 2012 in partnership with the technology program. In the future, the IAC will continue this outreach and strive to broaden our client base.

For the Year Ended June 30, 2012

Unrestricted

Temporarily Restricted

Total

58,915

58,915

Government Grants

335,018

335,018

Non-Government Grants

135,341

135,341

Special Events

89,568

89,568

Facilities Rental

28,300

28,300

2,491

2,491

179,274

470,359

649,633

577,484

577,484

Fundraising Costs

39,363

39,363

Management & General

89,183

89,183

706,030

706,030

CURRENT LIABILITIES

NET ASSETS

Accounts Payable

Unrestricted

736,002

Security Deposits Payable & Deferred Revenue 2,150

Temporarily Restricted

207,025

Total Liabilities

Total Net Assets

943,027

949,229

INCOME Direct Public Support

Other Total EXPENSES Program Costs

Total

COMPUTER EDUCATION When most of your family and social network is across the globe, having access to email and computers is incredibly important. The IAC’s Computer Education Program offers technology training and access to online information, such as setting up an online back account or conducting a web-based job search. This program is highly integrated with the Adult Literacy, Civics, and Workforce Development Programs and serves technology needs of each of these programs. A combination of closed-enrollment classes, open internet cafÊ time, and a volunteer mentorship program allow students to gain the computer skills they need. Last year, the Computer Education Program provided computer-usage skills to 136 individuals. Each client got an average of 20 hours of computer training.

EXCESS INCOME OVER EXPENSES

(526,756)

LIABILITIES AND NET ASSETS

TOTAL LIABILITIES AND NET ASSETS

4,052

6,202

Direct Public Support Government Grants Non-Government Grants

FINANCIAL SUMMARY

STATEMENT OF ACTIVITIES

CYRIAC D. KAPPIL LEGAL CLINIC

Special Events Facilities Rental Other

Program Costs Fundraising Costs Management & General

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OUR PARTNERS

After School Matters Asian American Institute BMO Harris Bank Chicago Bar Foundation Chicago Community Trust Chicago Community Development Block Grant Chicago Department of Family and Support Services Chicago Golden Diners’ Program Circle of Service Foundation City of Chicago Office of the City Treasurer Coalition of African, Arab, Asian, European, and Latino Immigrants of Illinois (CAAAELII) Fry Foundation Greater Chicago Food Depository Illinois Coalition for Immigrant and Refugee Rights Illinois Community College Board Illinois Dept. of Commerce and Economic Opportunity Illinois Dept. of Human Services Illinois Secretary of State Kids in Distressed Situations Niles Township North American South Asian Bar Association Peoples Gas Polk Bros. Foundation

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PLATINUM CIRCLE ($25,000-$50,000) Air India Prem and Neena Balani Charles and Mary Clemonds Fifth Third Bank Narinder and Renee Gauri Household International / HSBC ILA Foundation Rattan and Bharti Khosa McKinsey & Co. TEKchand, LLC (Rajeev and Monika Bahri) FOUNDER’S CIRCLE ($10,000-$24,999) American Airlines Basanti and Manatosh Banerji BMO Harris Bank Larry and Netta D’Souza Roshan and Indra Goel Dr. Kallol Guha, Saint James School of Medicine Heller Financial Inc. Holiday Inn Skokie/Skokie Banquet and Conference Center India Medical Assoc Charitable Foundation Valsa Kappil Mohammed Mirza Mutual Bank Ralph and Marta Nicholas Babu Patel, Patel Realty Patel Bros Pepsico Company Samir Financial Services Manoj and Shobhana Sanghvi Sunil and Shabnum Sanghvi Harish and Nalini Thakrar Jody and Florence Wadhwa GRAND BENEFACTORS ($5,000-$9,999) Panna and Bharat Barai William Beck Vijay and Ranjan Dave Horace J.P. De Souza Dominick’s Charitable Foundation Federation Of Indian Associations (FIA) Ram Gajjela Ranjit and Ilora Ganguly Ramesh and Vijayalakshmi Gaud In Memory of Narinder “Ned” Gauri Gaylord India Restaurant Shalini and Sanjeev Lulla Siddarth and Swati Mehta Arvind and Lakshmi Menon New York Life Insurance Co Upendranath and Usha Nimmagada Peter and Rita Noronha Premnath and Patricia Pahwa

BENEFACTORS ($2,500-$4,999) Bob Achettu Allstate Insurance Company Arthur Andersen Gerard and Rosemary Aranha Vinod and Promilla Bansal Bhupen and Bhadra Bhuva Sham and Pushpa Dabadghao Deerpath Inn Dunkin’ Donuts/Baskin Robbins Exotic Journeys First Midwest Bank Ramesh Gaud Sarla and Arun Goel Madan and Madhu Gupta Vishal Jain Vijay and Aruna Jha Ann Lata Kalayil Hasmukh and Ila Kamdar Ram and Uma Kelkar Dolar Koya Roshan and Santosh Lal Brij and Prema Malani Medstar Laboratory, Inc. Kantilal Patel Mafat Patel Patel & Sons Hari Rabadia Hema and P. Rajagopalan Raj and Usha Rajaram Padma and Krish Rangaswamy Karanmal Salgia Depak Sathy Manu and Ila Shah Siddharth Jewellers Asta Simon Birendra Sinha Prabha and Anita Sinha SMJ Universal Management, LLC Diwan Soni State Bank Of India Ponnambalam Sundram, M.D. Korathu and Dolly Thomas

LIFETIME DONORS

The programs and services at the Indo-American Center are made possible by the generous donations of individuals and funding from grants, including:

Prabha Parameswaran Kernal and Chetna Parikh Sushila Patel Private Bank and Trust Vasudevan Rajaram Sher Rajput Meenaxi Sanghani Vikram Sanghani Surendra and Dorothie Shah Naren and Daksha Soni

Through July 1, 2012

DIAMOND CIRCLE (OVER $50,000) Bapu and Vijaya Arekapudi The Blackstone Group (Kathi Rose and Ashref Hashim) Dayal T. Meshri National Republic Bank

PATRONS ($1,000-$2,499) A-1 Carpet King A J Patel Food Service, Inc Aakash Chemicals And Dye-Stuffs, Inc Prem Advani Lakshman and Veda Agadi Gyan and Sadhana Agarwal Uma and Pawan Agarwal Albany Park Neighborhood Council Ketu Amin And Komalbala Patel

27


LIFETIME DONORS

Mr. Samyurta Koppula Robert Koewler Sudhir and Jyotsna Kumar Lake Shore Health Care and Rehabilitation Center Krishna and Kalpana Lall Hector and Gertrude Lobo Laj and Rekha Madan Malema Kishen and Kanta Manglani Ajay and Priti Mehta Metlife Financial Services C.M. Naim Sandeep Nain North Town Pharmacy North Water Market James H. and Jean Nye Kanu Panchal Niru Parikh Sara Jean Parikh Amit Patel Amrit J. and Mariben Patel Ashok and Daksha Patel Bhaghu Patel Ray and Manju Patel Varsha Patel Peter Pedersen Anil Pillai MKG Pillai Satyen and Anu Pitroda Quaker Oats Tara Raghavan Rajendran Raja Sridhar and Binu Ramamoorti Sainath Reddivari S.R. and Cherie Reddy John and Jacqueline Roberts Rogers Park One Day Surgi-Center In Memory of Claire Rose Mausumi and Sumantra Roy Royal One Hour Photo Mridu and Chandra Sekhar Ashish and Colleen Taylor Sen Satish and Kinna Shah Iftekar Shareef Thomas and Nancy Sharp Senator Ira Silverstein Mohammed Sirajullah Sukhdev and Saroj Soni Paramasivam Subramani T. V. and Asha Subramanian Sukhadia’s Sweets And Snacks Sumit Construction Co. Pandurang and Rohini Thukkaram Universal Accounting Services, Inc. Rohit Gupta and Shalini Verma Sangita and Gul Wadhwani Mohan and Padmasree Warrior Western Union DONORS ($500-$999) Manish and Vaishali Acharya Gyan and Sadhana Agarwal Rishi Agarwal Diljit and Mohina Ahluwalia Ramesh and Luella Ajwani Iqbal Akhter

All-American Bank Andersen Consulting Jerome and Bhimla Antony Ram Aribindi Rishi Kumar Arora Associated Services Insurance Agency Inc. Sunil and Sheetal Balani Rajan Barad Michael Barrett Basingers Pharmacy, Inc. Marshall and Barbara Bouton R H Chandrana Manisha and Sudipta Chaudhri Muhammad and Ejaz Chaudry Vasant Raj Cherukonda Sameer and Shakuntala Chhabria Chicago Home Healthcare Chicago Import, Inc Chinese Mutual Aid Assoc. Cyberbridge International Vinod and Suniti Dalal Prem Jay and Happie Datt Bruce and Laurie Davidson Pravin Dedania Bhavini and Samir Desai Prakash and Alice Desai Manju and Satish Dhanda The Drake Selma D’Souza Oswald and Dorothy D’Souza Ronojoy and Sree Dutta Gafari Associates Vipin Gandhi Asim Gangopadhyay Pankaj and Swati Garg Krishan Gauri Anubhav and Mita Goel Goyals Donuts Inc. Shakeel Abdul and Anjali Gurnani Gulam and P.M. Hajat Elissa Efroymson and Adnaan Hamid Bhim Hans Rob Held Sanjay Holay Home Carpet One Indian Catholic Association Indian Community Of Skokie Indian Muslim Education Fndtn. of North America Interbank Financial, Inc. International Financial Consultants J.K. Grocers Madhu Jain Vijayalakshmi Jayachandran Manu and Rama Jogani Indira and Karl Johnson Shiva Singh Kalsa Omprakash and Usha Kamaria Kishore Kamdar Joseph Kannankeril J D Khandekar Ravi Kukadia Manish Kumar Judge Maria Kuriakos Brij Lalmalani Lincolnwood Schools

L.S.A. Limited Partnership Akshay Madan Aaditya and Priti Khanna Mahajan Santosh Malik Khurshed Mallick Ashraf Manji Rohit Maniar Leo and Jacintha Martis Ramesh Mehra Rashmi and Kirit Mehta C. Louis Meyer Family Foundation Dawn H. Miller Anantha Murthy Suryaprakash and Raja Nadimpalli Sharon Naidu Prabhavati Nama National Bankcard Corporation O’Hare Hospitality, LLC Arun Ohri The Palmer House Hilton Ghanshyam and Leela Pandey Paramount Realty, Inc. Amita and Radha Parekh Sheetal Parikh Chirag Patel Indrajit Patel Mayur and Nimesh Patel/L.A. Tan Rashmi Patel Shasha and Pragna Patel Vallabh Patel Azher Quader Veena Raghavan Ratnakar and Shoba Rajanahally Leena and Sumant Ramachandra Mohan Rao Ramesh P. Rao Althuru S. and Sarada Reddy Ravindranath Reddy Republic Bank Rilwala Group Inc. Ritz-Carlton Claire K. Rose Ruby Trading Inc. Jagriti Ruparel Sachi Construction, Inc. Ram and Indira Saladi Peter Shirley Saldhana Pulin Manoj Sanghvi S. and D. Saxena Prabir and Rajashree Sen Shirish and Ansu Shah Prem Sharma Rajesh and Paru Sharma Roop R. and Rajan Shivpuri Manoj and Rita Singh Sntial Technologies In Memory of Tripta Soni South Suburban Medical Mariyana Spyropoulos and Paul Vasilakos Star Motel K Sujata Sumit Group Judge Sunjay Tailor Venu Talanki Padma and Anand Talcherkar

LIFETIME DONORS

28

Amrit Inc. Mallikarjuna Rao Anne Apache Motel Arun Enterprises Avani Trading, Inc Ravi Baichwal Ram and Padmini Sai Bala Nafisa and Abdemannan Bandukwala In Memory of Nilmani Banerji and Sailabala Devi Rajeev and Radhika Batra John Benjamin Jayant and Shailaja Bhalerao Nikhil and Anjali Bhatt Virendra and Bala Bisla In Memory of Muktipada and Nirupama Chatterjee Sumitra Chande Chicago Blackhawks Chicago Bulls Chicago Council On Global Affairs Chicago Public Schools Chicago Treatment And Counseling Center, Inc. Sunil and Maria Cristina Chopra Thomas Chowattukunnel Citigroup Club of Indian Women Vandana and Gopal Dalal Rupal Dalal Rahul Deepankar Virendra and Rani Desai Devon Bank Anil and Jennifer D’Souza Prafulla Dunung East Balt. Commissary, Inc East West Trading Corp. Ltd Enas A. Enas Satish (Sunny) Gabhawala Andre J. Gauri Kanwal and Kamala Ghaey Anjali Goel In Memory of Indra Goel Granite Innovations Robert Griffiths Hem and Asha Gupta Gurudwara Sahib Of Chicago Kamal Hans Harrison and Held House Of Spices (India) Inc. Chicago Human Resource Dev. Services Indian American Bar Association (IABA) J. Gill & Company Amit Jain Rani and Jagjit Jain Ashwin and Chandrika Janakiram Chandra and Hekmat Jha Sohan and Sushila Joshi JP Morgan Chase Phillip and Annamma Kalayil Kamdar Plaza Deepak and Febe Kapoor Surindar Katyal Janardhan and Amita Khandekar Kirat APAC-Northwestern University

29


LIFETIME DONORS

FRIENDS ($250-$499) ABC7 Chicago Shakeel Abdul Vasant R Acharya Sukresh K. and Veena Aggarwal Shaan Ahluwalia Allstate Giving Campaign Arora Associates - Nagpal Jenny Arwade Asia Insurance Raj Bagga Vimal and Bulbul Bahugana Milan and Saroj Baidya Bala Balachandran Bhasker Baman Bakul and Subrata Banerjee Barisura, Inc. Mukund Acharya and Soni Basi Suresh K Batra Judge Michael Ian Bender Naveen and Janu Bohra Bredemann Lexus Greg Brewer John and Mary Jane Bruketta Cardiovascular Clinics, P.C. Cerenti Marketing Group Rick and Vishali Aggarwal Chadha Krishna and Ananda Chakrabarty Jerry Charnota Manoher and Amarjeet Chawla Chennikkara Jewelers Chicago Auditorium Theater The Chicago Tribune Company Kavita Choksi Tushar Chotalia Community Insurance Agency Robert Cronin Trust Venu Dalanki Ishver Desai Diageo North America Foundation Agit and Arati Divgi Joseph and Christabel D’Mello Foster Medical Center Four Quarters Entertainment 49th Ward Citizens Services Eliyazar Gaddam Paru P. Galani Kanti and Renu Gandhi

30

Tushar Gaonkar and Shubhangi Deoras Nimit Aggarwal and Manjot Gill Poonam Gupta-Krishnan Bimal and Sunila Goel Viren M Gohil I. and R. Gokani and Desai Nina and Kerry Griffith GTE Internet Working Group Amar and Usha Gugnani Tapas K. and Judy Das Gupta Mohammad and Ayesha Hamid Pankaj and Marella Hanumadass Iftikhar Hasnat Jai Hind Foods Video Inc. Asha and Jatin Hira Syed Mohammed and Rubina Hussain India House Stasha Jain Tarun and Ruchi Jain John Buck Co. Devaki and Deven Joshi Noman Junejo Atri Kalluri Deven S. Kane Kanro Engineering Inc. Jaya Kasturi Mohammad W. Khan Neeru Khanuja Lance Khubchandani Ram Koduri Praful and Ila Kurani Noel Kuriakos Tariq A. Laliwala Michael and Scarlet Lama Paul R.and Christine Landauer Lemke Screw Products Samson and Shanta Macwan Sanjoy and Manjusri Majumdar Anil and Kantu Malhotra Pratibha Malhotra Harendra Mangrolla Laurie and Sujata Marks Mega Circuit Inc Mansukh Mehta Suresh Mehta Mansukh Mistry Amrit and Shashi Mittal Syed Mohammed and Rubina Hussain Alderman Joe Moore Dipankar and Alpana Mukhopadhyay Sameena Mustafa NAAAP Nationwide Holdings, L.L.C. V. Tellis Nayak NBC5 Chicago Za Noorani Northbrook Ace Hardware P. Pai Colathur K. and Vijaya Palani Varsha Pancholi Kirit Pandya Abha Pandya Paras Parekh Ketki Parikh Prameshkumar Parikh Sara Parikh

Kajal Patel Kantibhai and Jaya Patel Pankaj and Malini Patel Raman and Anjana Patel Sitaram and Savita Patel E.V.S. and Soumini Pillai Shankar Planjery Playboy Enterprises Prairie Grass Cafe Pulloma Paints Krishna and Sunita Puranmalka Surinder and Saroj Puri Rambha Radhakrisnhan R. S. Rajan Chitra Ramani Francisco Ramos Pradeep and Taposhree Rattan Rupal Raval Asok K. Ray M. H. and Janice Razaq Sendhil Revuluri Anthony Ribaudo Cyrus Rivetna Neil Rochlani Maria and Arturo Rojas Girin and Gauri Roy Mukul Roy Alphonsus and Blanche Saldanha Nishay K. Sanan Anita Sethi Aakash and Purva Shah Dipak and Hemangini Shah Kanu Shah Neil and Charu Shah

Pramod and Usha Shah Rupa Shah Sanjiv Shah Sunil and Rita Shah Yogesh and Rita Shah Sardar and Obaida Shah-Khan Sudarshan K. and Nirpuma Sharma Ramananda Shetty Bela Mehta and Adhir Shroff Sant and Premlata Singh Vinay and Shabnam Singh Joseph and Mary Sinnappan Shastri and Tara Swaminathan Dave and Karyn Taeyaerts Kai Tao Tap Giving Campaign Ranjana Taxali Naru Thadani Marco and Mary Jo Tozzi Tranergy Corporation Lhakpa Tsering Anand and Nandini Upadhyaya U.S. Road Sports & Entertainment of Chicago John Van Renterghem Mohan Venkataraman Anand and Ami Vora Piyush Vyas Aisha Wadhwani White Crane Wellness Wines for Humanity

LIFETIME DONORS

Shital and Lisa Thakkar Douglas and Annette Twells Khutb and Fahneeda Uddin Udupi/Tiffin/ISP United Central Bank United Liquor Uptown National Bank Of Chicago Raghavendra Rao and Dharini Villivalam Rohit Vishnoi Vitha Jewelers Raghu Vollala Poonam Wadhwani Prakash and Tejal Wadhwani Darsh and Usha Wasan Secretary of State Jesse White Women’s Comprehensive Abbas Zarif

Plus many more donors. We apologize for any inadvertent omissions.

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IAC STAFF 32

Name

Title

Email

Ext.

Loknath Agarwal

Civics Coordinator

LAgarwal@indoamerican.org

108

Renee Brown

ESL Instructor

rlbrown918@gmail.com

104

Rachael Bruketta

Development Coord.

RBruketta@indoamerican.org

114

Susan Chaudhri

ESL Instructor

susanchaudhri@gmail.com

104

Gita Chawla

Seniors’ Program Coordinator

gitachawla1@yahoo.com

Sunitha Doma

Public Benefits Coordinator

SDoma@indoamerican.org

109

Naureen Fidai

Admin. & Fin. Coord.

NFidai@indoamerican.org

114

Pauravi Hefner

Citizenship & Immig. Services Coordinator

PHefner@indoamerican.org

110

Kemal Huric

Maintenance

(Translator- John 312-404-0079)

115

Kamlesh Kaur

Golden Diners Cook

109

Baljeet Kaur

Golden Diners Helper, Seniors’ Asst

109

Muhammad Jafar Khan

Citizenship & Immig. Services Associate

JKhan@indoamerican.org

103

Lakshmi Lakshmanan

Citizen. & Immig. Svcs. Attorney

LLakshmanan@indoamerican.org

111

Jay Luthra

Executive Director

JLuthra@indoamerican.org

101

Mansi Majithia

Workforce Dev. Asst.

mmajithia@indoamerican.org

105

Bharati Patel

SNAP Associate

bpatel0214@gmail.com

109

Bhartiben Patel

Title V, Client Intake

115

Jai Ramos

Literacy Volunteer Coordinator

JRamos@indoamerican.org

104

Chirag Shah

Computer Instructor

scshah00@gmail.com

107

Indravadan Shah

Title V, Client Intake

115

Kusum Shah

Title V, Civics Asst.

108

Tanvi Shah

Workforce Dev. Coord.

TShah@indoamerican.org

106

Renuka Sharma

Literacy Coordinator

RSharma@indoamerican.org

104

Lindsey Trent

Youth Program Coordinator

LTrent@indoamerican.org

112

Rekha Wadhwa

Citizenship & Immig. Services Assistant

RWadhwa@indoamerican.org

110

105/109


This annual report was created with the support of the Taproot Foundation.


IAC Annual Report 2012