Page 1

3535 W. Pipkin Road Lakeland, FL 33811


Lori Shiver 8005 Pelican Harbour Dr Lake Worth, FL 33467-6845

Company Name: Claim Number: Loss Date: Policyholder:

GEICO General Insurance Company 012317706-0101-027 September 16, 2006 Lori Shiver

Dear Lori Shiver: Thank you for reporting your claim to us. We realize that being in an accident may be a stressful experience, so we make every effort to ensure the claim process is quick and hassle-free. We've created a personalized claim tracking web site for our GEICO policyholders to make it easy for you to stay informed about your claim. Below are some examples of information you can find on this site (if applicable): • • • • •

Payment information (please see the web site for specific payments available in your area) If your car has been scheduled for appraisal, your appointment information Your adjuster's contact information, your claim number and the claims mailing address if this information is misplaced A copy of your estimate and photos You can ask any question on the web site and receive an answer within 2 business hours

Your claim is assigned to our direct handling team, which is available 24 hours a day, seven days a week. Call (888)496-2464 for assistance from any one of our claims associates. Your vehicle appraisal is scheduled for October 6, 2006 at 11:00am at Wayne Akers Ford 2000 10th Ave N Lake Worth FL 33461. The phone number for this location is (561)582-4444. One of our auto damage adjusters will estimate the amount of accidentEC0052 (12/2005)

related damage to your vehicle. In most cases, the adjuster will issue payment for this damage at the time of inspection. Please bring the following information to the appraisal appointment: 1. Driver's license 2. Vehicle registration 3. Claim number If you need directions, call us or visit, click “About GEICO”, and select “Office Locations”. The appraisal should take approximately 20 - 30 minutes; please be on time. After the inspection, your auto damage adjuster will be available to assist you in each step of the repair process. If you need assistance choosing a repair facility, your adjuster can help. If you have any questions, please contact the appropriate GEICO representative at the number indicated above or to access your claims tracking web site simply log on to and click on Auto Claims. Please refer to our claim number when calling or writing about this claim. Sincerely,

Cindy Ocasio AAXM (888)496-2464 Claims Department

" Adjuster Name: Phone Number: Fax Number: Mailing Address:

Cindy Ocasio (888)496-2464 (202)354-5295 3535 W. Pipkin Road Lakeland, FL 33811

Claim Number:



Lori Shiver 8005 Pelican Harbour Dr Lake Worth, FL 33467-6845 Thank you for reporting your claim to us. We realize that being in an accident...