JAIDEEP SINGH IT HEAD, ECOM EXPRESS
he way business is conducted has undergone vast transformation; today most of our workers are working on the field. This makes it important for us to use online collaboration tools in our workplaces. The most important tool which helps us to be in touch with our field workers is FarEye’s Enterprise Mobility Solutions. FarEye provides end-to-end management of the field service operations. This includes scheduling, dispatch, invoices, task and asset management, work orders and much more. The FarEye app is a cloud-based, and has a mobile interface for the workers and web interface for the supervisors back in office - easing the stress on the whole team. This solution has made our delivery and logistics a paperless and prompt affair. Our operations have become transparent giving us more control over it. We at Avaya strongly believe that collaboration tools play an important role in establishing a good customer and team
engagement. Large and midsize organisations can benefit from a range of mobility solutions that let their employees connect and collaborate with colleagues, partners, and clients. Integrated solutions for on-the-go workforces lets business applications and mobile devices — employee-owned or business-owned — work together. We continuously engage ourselves in using latest technological innovations, because we believe that this type of engagement delivers exponential increase in productivity and reduction in travel costs. Video Conferencing at Avaya, is one of
the most highly preferred collaboration tool. In the Middle East, Africa and India, our video conferencing solution has been observing an outstanding growth in the adoption rate. It is becoming an essential tool, not only for collaboration, but also for use as a backend solution for the innovating mobile solutions for a number of vertical based industries. The whole concept of being able to have an eye to eye contact and talk heart to heart is the key reason behind the rise of video conferencing technology as a rising trend amongst enterprises of all sizes across the country and the globe.
RAJU VEGESNA CHIEF EVANGELIST, ZOHO
hen there was no internet, productivity was measured on an individual level. People had their own desktops, and they created and managed their own documents. Post internet, productivity became collaborative. When you add UC to business apps, you make it easier for the sales and marketing team to collaborate and be more productive. Communication is the heart of any business. We have integrated UC with all the business apps. No form of digital communication can
replace another. They just get increasingly inclusive. For example, an audio call is more inclusive than a chat, which in turn is more inclusive than an email. We have also tried to make each collaboration tool productive in itself. Zoho Office Suite, for example, is a collaboration tool which comes with UC. So, while coediting a document, you can start a chat with your peer . My favourite tool would be Zoho Connect, a social networking tool for workplace. It adds a communication layer over
UC. With Zoho Connect, you can collaborate with people on an organisational level, or at a group level or on an individual level, depending on your need. This kind of flexibility is great for a business. We have a plethora of tools that help business users communicate. The list of our solutions includes Zoho Mail (email, calendar), Chat (text, audio, video chat), Meeting (web conferencing), Connect (enterprise social networking) and Projects (for project management). We have mobile apps for most of these. AUGUST, 2015