T N E D EPEN
E L P PEO 14
AL ANNU T R REPO
CHAIR & YOUTH BOARD REPORT
BRISTOL HOUSING SERVICES
SGH & FOYER
BRISTOL SUPPORT SERVICES
BRISTOL YOUTH LINKS
A massively busy year for Independent People saw us delivering on newly commissioned or re-commissioned services including Housing, Floating Support, Mediation and High Support services including Bristol Foyer. Following success in leading a partnership bid to deliver a £1m Big Lottery funded “Youth In Focus” programme for care leavers and young offenders last year through our Future 4 Me project, we led another successful £1m Big Lottery partnership for their Improving Financial Confidence programme with our Cashpoint project. This project is delivering much needed financial capability services for young people in social housing. We also started enabling young people to live in the Private Rented Sector with funding from Crisis and Bristol City Council through Independent Lets a free tenant find service for young people and landlords. We have delivered a range of youth support services through our Bristol Youth Links consortia; Homelessness Prevention Advice, Peer Education, Peer Support and Engagement services, and set up a new Education, Training and Employment Mentoring service through Tribal for young people who offend, co-financed by the European Social fund (ESF) and the National Offender Management Service (NOMS). The reason for needing to gain additional funding for support is clear. Reductions in local authority funding has led to a reduced capacity to effectively respond to an ever increasing complexity of need presented by young homeless people. This comes at a time when additional support is needed around training, education and employment,
CHAIR & YOUTH BOARD REPORT
offending, financial capability, mental health and move-on to enable young people to get onto the path to reach their potential. To help deliver the support that young people really need we have developed our fundraising capacity and will be contacting people to see how they can support us with time or money. We have had incredible support from so many people and organisations this year â€“ Barclays Bank and the Bristol Bridge Rotary Club provided both time and funds once again this year and we cannot thank them enough for their continued support. Fundraising from the public is not something we have done to any degree previously but we are starting to build a base of regular supporters. If you use social media and receive our communications please help us by sharing our work and updates so we can get our work more recognised.
the work I see done by staff across the organisation is an inspiration and the results young people are achieving are amazing To enable staff to recognise and work with the trauma that young people have experienced through their childhood and the disruption to their attachments, we have adopted an organisational approach and framework for our work inside a Psychologically Informed Environment (PIE). Through this we operate as a learning organisation and use trusted relationships as the primary tool for change. Reflective practice groups now operate
across the whole organisation to improve delivery of services and work with young people with the most complex needs. Our work in this area has received national recognition in articles in Skills for Care and in Housing, Care and Support publications. We have secured funding from the Paul Hamlyn Foundation to embed Peer and Community Mentoring for young people based on the principles of PIE and to support more young people with their mental health problems across services. This will allow Community Mentors who have achieved, to be trained and matched with young people including care leavers, to provide additional support and inspiration as a trusted adult. Our second specialist Mental Health Worker supports young people directly and supports staff to deliver more effectively. We have also worked closely with Bristol Public Health to establish a new mental health professionals â€œCommunity of Practiceâ€? which brings together adult and child practitioners, promoting more pro-active and responsive services to young people and supporting them through transitions. Having joined the organisation as a Board member from the commercial world, the work I see done by staff across the organisation is an inspiration and the results young people are achieving are amazing. Thank you to all of you for your support in this. A final important note to recognise the good work of the previous Chair, Stephen Lodge and welcome the incoming Chair, Oliver Delany. I feel we are in good hands.
Brendan Weekes Acting Chair
CHAIR & YOUTH BOARD REPORT
YOUTH BOARD Next on the agenda Since it began, the Youth Board’s (YB) aim has been to improve Independent People’s services by bringing young peoples’ perspectives to planning and decision making. We are proud to present some of the challenges we have overcome and the progress we have made over 2013/14 as well as some of our goals for next year.
Representation and getting heard One challenge was to improve the links between the Youth Board and the management structure. We worked together to come up with a process that makes sure our Board has direct links to the Management Board and Senior Management Team. We also wanted to expand the diversity of the YB members. With this in mind, we applied to the Easton Neighbourhood Partnership for funding to do some community outreach work with BME young people. We were successful with our application and recruited a Youth Worker to help us do this. We now have two regular YB members from these communities.
Peer Support becomes a reality A key achievement this year was starting the Peer Support Service, which we lobbied for the previous year. The Bristol Youth Links partnership recruited a Peer Support Co-ordinator and worked with him to develop a training programme for peer supporters. In February we trained eight young people. We will continue to support the development of this work.
Board Members An ongoing challenge is to have a regular group of people attending Youth Board. We have managed to keep a core of 4/5 people at any one time, with 2/3 occasional members. Our aim is to have 6-12 regular members and we are making good progress towards this. Of course some of the faces have changed over the year (thanks to everyone for their hard work).
Next year key areas of work will be:ff working with staff to look at the building(s) especially in relation to suitable space for young people. ff having more input into planning activities budgets ff consultation with service users re: property maintenance programme ff improving communications between staff and service users (including the complaints process)
Naomi Porter Youth Board Member
STATEMENT OF THE MANAGEMENT COMMITTEE These summarised accounts contain information extracted from the annual accounts and certain information relating to both the Income and Expenditure Account and the Balance Sheet.
Further information and copies of the full accounts which have been subject to an audit, and the annual report of the Management Committee can be obtained from Head Office.
They may not contain sufficient information to allow for a full understanding of the financial affairs of the organisation.
INCOME AND EXPENDITURE ACCOUNT YEAR ENDED 31 MARCH 2014
2014 2013 ÂŁ
Operating surplus / (deficit)
Less: Operating costs
Interest receivable Interest payable Surplus / (deficit) for the financial year Transfer from restricted reserves Transfer from designated reserves
Revenue reserve at start of year Revenue reserve at end of year The results for the year relate wholly to continuing activities.
There are no recognised gains or losses other than the results for the year as set out above.
BALANCE SHEET AT 31 MARCH 2014 2014 £
Fixed assets Housing properties
Other tangible fixed assets Investments
Current assets Debtors Cash at bank and in hand
Creditors: Amounts falling due within one year Net current assets Total assets less current liabilities Creditors: Amounts falling due in more than one year Redundancy provision Net assets
Capital and reserves Called-up share capital Revenue reserve Restricted reserves
EQUALITY & DIVERSITY FIGURES Number of young people supported Bristol Housing
SGH, Foyer and Assessment ctr 307
Bristol Floating Support
Future 4 Me
South Glos Floating Support
South Glos YISS
South Glos CYPS Resettlement
South Glos Housing
1353 TOT AL
YOU NG P EOP LE
BRISTOL HOUSING Positive move-ons
BRISTOL FLOATING SUPPORT
SOUTH GLOS HOUSING Positive outcome
FUTURE 4 ME Managing accommodation more independently Progress into good quality housing with support
MEDIATION Successful interventions
SOUTH GLOS FLOATING SUPPORT
SGH, FOYER AND ASSESSMENT CTR Positive move-ons
CASHPOINT TARGETS Figures for Project Year 1 to 25/2/14
Reduced arrears and/or meeting agreed rent payments
Improved ability to manage expenditure as a result of changes in how YP borrow, save or spend
Improved understanding of costs, risks and benefits of financial products/services
Increased recognition of importance of taking control of money, and improved access to services that can support them
THIS YEARâ€™S STATISTICS Ethnic Origin
Asian/British Asian - Indian
Asian/British Asian - Other
Asian/British Asian - Pakistani
Black Caribbean 0% Black/Black British - African
Black/Black British - Caribbean
Black/Black British - Other
Mixed - Other
Mixed - White & Black African
Mixed - White & Black Caribbean
Mixed (White and White Caribbean)
Other Ethnic Group
Transgender 0.1% Not disclosed 0.7%
South African 0% White - British
White Irish 1% White Other 1% Not disclosed 1% Lesbian and Gay 2.8%
Not disclosed 10.2% Bisexual 3.4% Not sure 0.1% Pansexual 0.1%
Previously in Care
Donâ€™t know 2% Not disclosed 10.4%
Not disclosed 9%
Autistic spectrum condition
Currently under assessment
Any Other Religion 2.5% Diabetes 0.5% Atheist 0.1% Hearing impairment 1.5% Buddhist 0.4% Learning disability 27.4% Christian (all denominations)
9.0% Mental health 45.8%
Muslim 6.0% Mobility 6.0% None 51.0% Other 8.0% Sikh 0.1% Epilepsy 0.5% Not disclosed
31.0% Progressive disability/Chronic illness 2.5% Visual Impairment 0.5% Not disclosed
BRISTOL HOUSING SERVICES
Although 2013-2014 was at times difficult for our Bristol Housing service, it was also very successful. We retained our three year contract and underwent significant staff restructuring while continuing to provide a high quality supported housing service for vulnerable young people. Weâ€™ve seen the needs of young people increase in complexity in relation to domestic violence, mental health and offending to name a few. The increasing challenges that young people face are reflected in the number of planned moveons achieved for the year â€“ 72%. This figure hides the reality that some of the unplanned move-ons are young people going in to higher support accommodation or sadly being taken into custody. We see a move into higher support as positive if this is what a young person identifies they need. Regardless of this, when looking at our performance benchmarked across the sector, 72% is in line with the median performance. The new contract has brought more challenging targets and we have put in place developments to enable us to meet these. Some of these impact the nature of the service provided to young people and we will work closely with our commissioners to feedback any negative outcomes. A staffing re-structure saw a focusing of roles at a frontline level, whilst reorganising our management team to provide a more cohesive structure. We said farewell to a number of valued long standing staff who we will miss. Changes like these are always difficult but the team worked together to make the service a success. We also welcomed some new staff who have brought fresh ideas and energy. Securing the contract has been exciting, and we look forward to moving beyond the transition stage. We have worked closely with all our valued partners including Children and Young People Services, Housing Associations and others to continually improve our high quality services.
YOUNG PEOPLE ACCESSED THIS SERVICE
BRISTOL HOUSING SERVICES
INDEPENDENT LETS Independent Lets helps young people access the private rented sector (PRS) while providing a free tenant finding service to landlords. The service is open to 18-35 year old single people who are homeless or threatened with homelessness and often bridges the gap for those who are not eligible to access existing supported housing with low to medium support needs. Our first year was challenging but ultimately successful building up a head of steam that has launched us into our second! Progress was initially slow with only one person having achieved a tenancy by December 2013, by the end of February 2014, four young people had achieved tenancies and we were building a relationship with one landlord. We have now housed 21 young people and have ongoing relationships with three landlords. 46 young people accessed Independent Lets, 38% of whom were at risk of losing their accommodation without support. Finally we also lay the groundwork for our new accredited pre-tenancy programme, IndyWise, developed and implemented a bond scheme for landlords and set up a leasing model.
YOUNG PEOPLE ACCESSED THIS SERVICE
Future delivery The success of this project has and will continue to rely significantly on relationship between our key worker and landlords / managing agents and our reputation with young people. Goals for the next year of the project include; ff housing 40 young people within the private rented sector ff piloting our leasing model ff implementing accredited pre-tenancy training
ff extending eligibility to include 16-18 year olds ff increasing shared delivery options with Bristol City Council Private Rented Team to extend their offer to shared housing ff implementing peer support model ff working to remove other barriers to shared housing e.g. Council Tax policy in shared houses. ff securing ongoing funding for this service ff developing partnerships to leverage furniture and access to savings schemes
BRISTOL HOUSING SERVICES
STEPPING UP INSTEAD OF GETTING SENT DOWN. Route to homelessness 20 year old Percy was asked to leave the family home following several violent outbursts. He was smoking cannabis heavily and committing crime to fund it. Percy stayed at a friend’s parents place but ended up in conflict with them too. He approached 1625ip for housing advice knowing he would be asked to leave soon and had nowhere else to turn. He feared he would end up on the street, have to commit more crime to survive and end up in prison. This was a very real possibility. His hosts did ask him to leave, but were kind enough to allow him stay while he was signed up to 1625ip. 1625ip offered him a supported housing tenancy in a shared house. He had never lived independently, never been supported, was not working and had never claimed benefits. He had few possessions .
Setting the ground rules Percy was clearly stoned for his first two support sessions, his Support Worker calmly refused to conduct the meetings , reminding him a condition of his tenancy was to attend meetings clear headed and that he was risking his tenancy. The third meeting was better and Support Plan work started. Meetings were sporadic for a while but slowly Percy realised how much help he would need to make things move on.
Putting in the work Percy had anger management issues which were discussed and explored at each support session, including using techniques to calm himself before becoming angry. He acknowledged a need to address his anger. He had been to a counsellor before but did not feel it helped, but agreed to try again and was allocated a psychiatrist and medication to help with anger, paranoia and sleeping. Percy was eligible for Employment and Support Allowance (ESA) but struggled to make ends meet, accessing Fareshare, our emergency food scheme regularly. His Support Worker taught him how to budget and he soon realised he could not afford to spend so much on cannabis anymore. She helped him get a free trial membership at a gym to give him another focus. He loved it and decided he would forego some smoke to pay for a membership. Regardless of this Percy got into arrears with his rent but because he trusted his Support Worker he was able to ask for help. A payment plan was put in place, gradually reducing his arrears. At first, living in a shared house with his anger issues was hard. When some of his food went missing he went ballistic and threatened to lace all the food in the house with laxatives. A few months later the same happened again – he asked for an official letter to be sent to all the residents. A marked change in reaction. Percy started to accept advice and attended sessions regularly, calling to cancel if he was going to be late or not make it and even popping in if he was passing. With support and focus his mental health improved. He slowly got back in touch with his family and started rebuilding relationships, they visited him in the shared house too. When he got news that his mother was ill and needed help, he decided to go back home. Percy ended his support, thanking his Support Worker for helping him realise what he needed to do to step up. He has kept in touch and regularly updates us with the family’s progress.
SGH & FOYER
ST GEORGE’S HOUSE
307 YOUNG PEOPLE ACCESSED THIS SERVICE
In Bristol we run temporary, live-in supported housing projects for young people, aged 16 – 21 years old. Both of these are high support services, which means they are staffed 24 hours and offer intensive one to one support. This year has seen a number of new developments in the service.
Drugs and Alcohol Champion
We are actively involved in regular citywide meetings with other agencies , discussing drug and alcohol issues in supported housing services, sharing working practice and developing new and innovative approaches to working with drug and alcohol users of our service. Our drug and alcohol champion, as a member of the high support team attends these meetings and shares learning and resources with the service users and team.
In addition to our 76 bed spaces in St George’s House and Bristol Foyer, we can accommodate four more young people in our crash pads. These spaces offer emergency, short-term accommodation to young people in housing crisis. In 2013-14, we provided 101 young people with emergency housing in our crash pads. This is what they had to say about this vital service:
Drug and alcohol use presents challenges to our high support services, as we want to support people to address their issues without excluding them from the service. A visiting specialist substance misuse worker continues to provide a weekly drop in service to assist the staff team in supporting young people to find alternatives to drug use and its associated harm.
“It put a roof over my head and prevented me from returning to custody”
“I needed a place to stay”
“The facilities are good because they’re clean and tidy
“I’m glad the Crash Pad was available because I was homeless”
SGH & FOYER
Steps2Success Our Steps2Success programme - an incentives and reward scheme - has been running at St George’s House for over a year. It is designed to provide young people with rewards for choosing to act positively and avoid acting in an anti-social way. We have recently carried out a review of the existing process and consulted fully with our service users who all agreed it was a great incentive for them to make positive choices and suggested new ideas for the scheme. We are in the final stages of making those changes and implementing the new process into both St. George’s House and Bristol Foyer. Changes that have been introduced include issuing certificates of achievement, wider choices of rewards for young people and support for move-on costs through completing move-on activities. We hope the scheme will continue to help reduce anti-social behaviour and evictions and allow us to continue to work with young people in a positive and psychologically informed way.
As well as provision of support to young people via our skilled and excellent team, we employ a dedicated, specialist Resettlement Worker. This role was created to develop an expertise in supporting young people to move-on positively and make sure the service meets the move-on objectives in its contract. The Resettlement Worker supports those young people with the most complex needs, but also provides advice and guidance to all service users and the staff team on how to resettle people successfully.
In the Spring of 2013, Bristol Foyer was again approached to nominate some of our young people for the Bristol Leadership Programme. The programme was designed by Marvin Rees, and based on the leadership programmes used at the Ivy League Universities in America to produce the next generation of leaders. It consists of seminars, workshops and one to one mentoring.
Developments include: ff Easy Read handouts and continually refreshed notices regarding move-on ff Improved resources for use by all ff Improved relationships with move-on providers ff Weekly resettlement drop-ins - reviewing all moveon options and access routes ff Guest speakers at drop-ins have included our Private Rented Sector worker ff Streamlined application processes for furniture and equipment grants ff Provision of a weekly move-on skills development course - to equip young people with the practical skills required to live independently, such as paying bills and understanding tenancies. To date, five young people have completed the course, and have gone on to live more independently.
During the first two weeks of the summer holidays, two Foyer residents were accepted onto the programme. Tymara Atkins, one of these residents, was able to meet with senior management within Bristol’s mental health services, an opportunity which enabled her to make decisions about her own career path. She states; “The Bristol Leadership Program brought to light that ‘I am worthy’ of having a good career and presenting myself at a high level (professionally). It was challenging in many areas yet inspirational and confidence building. This opportunity has definitely influenced my life. I am now at Goldsmiths University in South East London studying a Psychosocial Studies degree and hope to be a psychotherapist in the future. The programme equipped me to be able to fulfil my aspirations and do a career in a subject that I love!”
SGH & FOYER
Keeping the Foyer a Foyer Knightstone are working in partnership with 1625ip to ensure that the Bristol Foyer remains a Foyer, offering wide ranging and holistic support to young people to enable them to build the skills and confidence needed for successful independence. Knightstone’s two full time EET staff were recruited in June 2013 and quickly established a full weekly programme of in house workshops and advice and guidance services. Funding was also accessed to enable us to offer innovative projects such as the Open Talent and Working Assets programmes. In August 2013, six young people gained City and Guilds Awards in Employability, delivered in house. From January 2014 young people were offered the chance to win one of 10 Talent Bondsoffering a direct financial investment in their personal skills. An Ignite day in March saw Carl Miller (ex pro basketball player) use basketball skills coaching to inspire and motivate a group of young people - and staff - to explore their talents and build their confidence.
QUITE CONTRARY. BUT VULNERABLE. Mary, a care leaver, was referred to the Assessment Centre at St George’s House having been evicted from a hostel because of her challenging behaviour. Before that she had been living alone in the private sector in another Local Authority but fled to Bristol to get away from domestic violence. During her stay in the Assessment Centre, she agreed clear consistent behavioural boundaries with us as well as attending weekly sessions to talk through how she was managing her behaviour and mood. These were successful and she was accepted for housing at St Georges House. As time went on she became frustrated with the livein (hostel style) environment and wanted to reduce her level of support, which staff did not agree with. Her frustrations manifested into a deterioration in her behaviour, including increased drug and alcohol use and causing substantial damage to the communal areas. Instead of sanctioning her by threatening eviction as a punishment, staff offered her the chance to work on improving her behaviour to avoid sanctions, but agreed that she would slowly repay the cost of the damage. At the same time they referred her on to the Foyer, where she could continue to receive a high level of support, but with a bit more independence – which was what she felt she needed. Moving to the Foyer was a success, Mary’s behaviour improved, taking part in activities and residents meetings. This had a substantial, positive impact on her mental health. Staff also helped her get a work trial which proved successful. Having experienced and being supported through several traumatic events, she had the space and time to develop effective coping mechanisms and try new behaviours in a safe and forgiving environment. This support helped her to navigate and understand what was needed for her to successfully make the transition into adulthood and independence.
BRISTOL FLOATING SUPPORT
BRISTOL FLOATING SUPPORT The first quarter of the year saw the service successfully emerge from a vigorous tendering process and from 1st July it was all systems go. This sadly meant, however, that after many years, we had to say goodbye to all of our young parents as this service did not form part of the new contract and went to another provider. They ended up in the safe hands, with Places for People and Elim taking over the contract and staff working closely with both organisations to ensure that young parents had a smooth transition to the new providers. Our new contract has changed things in a number of ways: The age range has changed from 16-25 to 16-21 year olds (although we can still work with vulnerable 21-24 year olds). The previous service expected us to treat every case in the same way and support could last up to two years. We can still do this, but now we can provide an alternative “quick intervention” advice and assistance service to young people with low level needs. The service works closely with our new Bristol Youth Links Homelessness Prevention Service, to prioritise and further enhance the support. We no longer have a waiting list, as our case turnover is quicker and smarter. We still assess all cases when they come to us: Our staff work with all young people to identify key areas in which to focus support, advice and guidance. Young people are supported to develop awareness of their rights and responsibilities, develop local support networks, rebuild family relationships and put down roots in their preferred neighbourhood.
YOUNG PEOPLE ACCESSED THIS SERVICE
All service users are now more effectively and intrinsically linked to a broad range of internal and external specialist services to meet their needs – this includes our internal Cashpoint service to improve financial confidence, our Mediation service and referral to our specialist mental health workers as required. As has happened across the rest of the organisation, we have built psychologically informed practice into delivery, particularly provision of training, reflective practice and supervision. Although the beginning of the year brought a lot of change for the team, they managed to remain as focused and committed to their work as ever, so they deserve a special mention – thank you to them all. Post-contract aware, we also added to the team structure by creating a new administrative post to support the team and make the back office functions work more effectively. The service has been performing well since July, with solid and continually improving results against its key performance indicators. This, again, is testament to the hard work of the team. 2014-15 will see the team continue to improve upon this performance, developing stronger links with and clearer pathways between complementary internal and external services. We will also be delivering a new training programme for the team to work through, to further improve their knowledge and skills. Finally, we are developing peer support roles within the service, which gives us the opportunity to learn from the people who know best – the young people!
BRISTOL FLOATING SUPPORT
A FRESH START. Jason was 19 when he became homeless. He didn’t get on with his younger brother, so his mother requested that he leave the family home. He sofa surfed and started to get into trouble with the Police. It was six months before he was referred to 1625ip and was housed. He didn’t engage well with support and quickly built up large rent arrears. He was excessively partying and offending. He’d managed to stay out of court, but eventually his warnings ran out. Jason was given a 24 month suspended sentence and 12 months probation with eight months on a tag. He had to be at his home address between 7.30pm and 6.30am. Jason was permanently re-housed via Home Choice in a local authority one bed flat where we continued supporting him.
Month by month, step by step... Jason was worried about living alone in his new home. His Support Worker helped him set up utilities, taught him how to budget his income, apply for grants and introduced him to activities. He was very low on confidence. One month later Jason seems to be managing on his low income and has received several grants to furnish his home. Three months pass. Jason is sticking to the tag conditions and attending all probation appointments. He is very determined not to return to old ways.
Jason is very active in looking for employment, but struggles as most jobs offered are in the evening, which he can’t do, due to tag conditions. Four months in his new tenancy, the tag is removed and he is free to take on employment. He starts to rebuild relationships with his family. Six months in and Jason attends the Try It EET service at 1625ip. He explores various routes into employment, college and training employment. He’s put forward to a Filton college scheme for ex-offenders and is interviewed for a course. Jason was very successful in his interview and is offered a place. He is so pleased that he has completed something. All course fees are paid for.
He is very determined not to return to old ways. Jason starts the course and is very excited about having the opportunity. He understands how lucky he is to have this chance and is determined to not fail. He starts encouraging his younger brother to stay out of trouble and becomes a role model for him. Jason is referred to 1625ip Cashpoint service, as he’s started to struggle with old debts from previous property (council tax). He gets a job as a cleaner and continues to attend college. Eleven months on Jason has now completed his college course and passed all exams. He is now looking for a level 3 course, but needs an employer to offer this. He is going back to ‘Try It’ to help achieve this. He is still engaging with Cashpoint to resolve council tax debt.
SOUTH GLOS Our South Gloucestershire services provide essential housing and support for young people across four projects; floating support, supported housing, Children and Young People Service (CYPS) resettlement service and Youth Intervention Support Service (YISS) focusing on employment, education and training. Within these services, we have seen an increasing trend of young people with more complex needs including domestic violence, offending, mental health challenges, drug usage and sexual violence. We’ve also dealt with limited suitable accommodation options for young people. The private rented market in South Gloucestershire is highly competitive, and young people face additional challenges with more limited resources. We are working with our young people and partners to creatively identify solutions. Notwithstanding some of the challenges identified above, we achieved positive outcomes across our contracts with high occupancy and zero evictions at our College Way scheme as a stand out. Both our YISS and CYPS resettlement service have had successful years with the development of an employment and training drop in for care leavers in collaboration with South Glos Children’s Services. Our bi-weekly housing advice drop-in sessions at our Patchway office remains a core part of our offer for young people. Finally we also played a key role in the re-convening of the South Glos Youth Housing Partnership this year and currently chair this group. All of this work and our successes are only achieved through the fantastic work of our team for whom we continue to be very very grateful!
NOT READY FOR PRIVATE RENTED Connor was referred to us as a Leaving Care Personal Advisor client due to angry and abusive behaviour towards female staff. He was about to be evicted from a private rented flat due to Anti Social Behaviour (ASB) and damage to the property. He had no income and was not engaging well with any agencies. His next step was a private rented room in a shared house. Luckily he was referred to us just before this move and we re-negotiated a move into our own supported housing (a quite sought after self contained property). There was a condition that he prove he could sustain his current housing for a short while at least and that he attend our Pre-tenancy Programme. In the mean-time we worked with partner agencies to address breaches of licence due to visitors, noise and concerns about drug use and mental health. He moved to 1625ip housing with a temporary visitor ban to help him manage his guests and through us he had access to a Personal Advisor, Housing Support Worker, Youth Intervention Services and 1625ip Cashpoint (money skills) workers. Through this team work Connor was able to address his behaviour, mental health, learning and work prospects, benefits, budgeting and paternity issues and managed to sustain his tenancy. Eventually he was able to move-on via HomeChoice with our recommendation. We supported him through this process and he was successful in getting a Housing Association flat . We planned for that move too, which included helping him access grants for furniture, changing benefits and setting up utilities. Connor went on to sustain his tenancy with our continued input through our Floating Support service.
A HELPING HAND ON A LONG JOURNEY
A NURSE IN THE MAKING
South Glos Council referred Alex (22) to 1625ip for Floating Support. He had a long history of extreme self harm and substance abuse and there were concerns about depression and suicidal thoughts.
Sarah (19) was leaving care and was referred to 1625ip when she moved out of supported housing into independent housing in a private rented flat.
Alex was at risk of eviction from a low support hostel for drug use, dangerous behaviour whilst under the influence and breaking visitor rules.
She was not in education or working and needed help to set up home and also to find training or employment. This left her vulnerable and at risk of not being able to maintain her tenancy for long.
When he was evicted 1625ip helped him with his case and he was placed in bed and breakfast. He was there for a long time – partly because housing providers were reluctant to house him because of risk issues. During this time our work involved:ff Liaison with mental health and drug professionals as well as Alex’s mother ff Regular visits to encourage him to stay safe – and at times urgent visits in response to self harm or excessive drug use ff Building a relationship of trust and advocating on his behalf ff Involving Alex in positive activities Eventually Alex was accepted for his own flat. We helped him to move in and plan a budget. Alex’s support came to an end. He still has episodes of self harm and drug use but is generally more stable and willing to engage with professionals who offer him support.
The Personal Advisor worked in liaison with a Housing Support Worker to make sure Sarah got the help she needed to manage her new place. Sarah really wanted to get into nursing, so the PA helped her to look into entry requirements for this and also looked at ways to get experience e.g. from voluntary work in care. With the PA’s help, she applied to college for an Access to Health and Social Care course and also to a home tutoring organisation to get her Maths and English up to the level required for the course. Through the 1625ip Youth Involvement Programme she boosted her confidence. She helped plan and deliver a programme of activities for other young people to take part in.
At 1625ip â€œparticipationâ€? means more than taking part in activities (although we offer that too!), participation means getting our service users involved at all levels of the organisation so that they are actively involved in shaping and delivering services.
Influencing and Decision making Youth Board - meets monthly and has a direct link into the Board and senior management team. Youth Forum - a quarterly consultation event that involves service users, staff and managers with guest speakers. Recruitment Panels - Young people are trained to assist in all aspects of the recruitment process and help us to select the right people.
Service Development and Delivery Peer Education - Upfront project - our service users go out to local schools to talk about homelessness with a view to prevention and reducing risk. Peer Support - a new development this year. Group activities - from upcycling furniture to football, from cooking to music , this covers a wide range of stuff based on feedback and consultation with our young people.
2013/14 has been a busy year with lots of change within the team however we have a clear vision of participation which allows young people to develop and progress through services. We have consolidated some of our systems and processes and are now ready with a new team to expand and develop this already extensive programme of participation opportunities.
IPFC FOOTBALL SCHEME
The Volunteering at Independent People - VIP - scheme has gone from strength to strength this year. Volunteers have supported us in fundraising, finance, administration and running activities with young people. Volunteering often links different teams and projects and helps us to provide a better value and enhanced service.
IPFC has been a great success this year showing how we can bring together three services to deliver a valuable opportunity for our service users. The scheme incorporates Volunteering, Cashpoint and Participation services ,enabling our young people to build on their personal skills and health, raise their financial awareness and receive mentoring and professional football training from volunteers.
A great example of this is the Independent People Football Club - IPFC.
The project is delivered in partnership with Bristol University sports faculty and offers students from the university a chance to volunteer within the community by providing professional training and a chance to become a positive figure in young peopleâ€™s lives. Team members are also given regular contact with a Cashpoint worker and are encouraged to budget and pay for subs each week. These subs go into a communal savings account enabling them to have a budget to buy kit and enter and travel to events (amongst other things) . The team monitor their savings and plan how to move the team forward. The team have built strong relationships and shown commitment and determination, which has been mirrored by our VIP, Toby Dove. Highlights have including getting to the semi-final in an FA 5-a-side competition and just missing out on 1st prize - tickets to the England qualifier at Wembley in 2015. The change in the group is impressive. Growth in communication skills, team work and self â€“discipline has seen the team really perform in the recent tournaments they have been saving for. The routine and sense of achievement has impacted on all their lives by instilling the confidence needed to progress in life, with two members now in employment and others accessing college or further training. We aim to continue working with Bristol University and expand this model further, with plans to deliver another project that aims to increase female service users engagement in sport.
STARTING FROM SCRATCH Cashpoint Project Starts! This year we started work on our Big Lottery Funded project which aims to improve the financial confidence of young social housing tenants. The project will run over four years and will work with up to 3,000 young people. The key objectives of the project are to: ff Support younger tenants to develop the attitudes and behaviours that underpin financial capability ff Help them to understand, select and access financial services and products that are affordable, appropriate and safe ff Help them feel confident enough to manage their money, utility/service contracts, and to access help if required Many of the young people Cashpoint supports have complex social issues, lots of debts and lack the confidence to tackle their problems. Between June (when direct work was launched) and the end of March the team worked with 269 young social housing tenants on a oneto-one basis. We now look forward to extending this into group work, our community awards programme and peer support over the next year.
Melanie had a lot of money issues. These included rent arrears, utility bill arrears, various payday loans and she was regularly spending money on scratch cards. How Cashpoint helped: Mel’s Cashpoint Worker went to court with her to sort out water bill arrears and helped her agree a repayment scheme. They applied to the utility company for assistance with her gas and electric arrears. Together they worked out a weekly budget to pay these and her rent arrears. Creating the budget helped facilitate a discussion around spending on scratch cards. Payday loans were tackled by helping Mel produce a financial statement and make minimal offer of repayment. This helped Mel to fully understand how much interest she was paying. What effect has this had on Mel? Mel stuck to her budget and paid off most of her rent arrears. At time of writing the utility company had still not replied or offered any assistance but Mel said she was now confident enough to make those sort of phone calls herself. The feeling of getting things sorted was such a relief to Mel, she decided it was worth spending her money on clearing her debts rather than buying scratch cards.
“I have learnt to not get so stressed on the phone. I have learnt to not ignore important letters about debt. From now on I will keep up with payments.”
A FUTURE FOR LIAM Liam was referred to the project by his Leaving Care Personal Adviser, who was finding his behaviour challenging and felt that Future 4 Me could help him achieve more stability in his life and positive outcomes through some intensive support. Liam had spent many years living away from his local area. More recently he lived in supported housing but was evicted and placed in temporary housing by the local authority, and it was at this point that Liam was referred to Future 4 Me.
Future 4 Me Project Last year we delivered the second year of our four year Future 4 Me project , funded by the Big Lottery Fund to improve outcomes for young people leaving custody, and care leavers identified by local authorities as presenting the most challenging and complex needs. The project employs a multi-disciplinary team including specialists in resettlement, mental health, learning and work and substance misuse. By March 2014 the team had supported 96 young people into good quality accommodation and enabled them to manage their accommodation more independently; 130 young people accessed Education, Employment and Training; 84 young people took part in other positive activities; and 112 young people were better able to manage their health. Following on from this success we were commissioned by the Big Lottery Fund to begin to share learning locally and nationally from the team’s work with young people leaving custody and care.
Over the course of a year of being supported by Future 4 Me, Liam was supported through ups and downs, but neither he nor his worker have ‘given up’. He lost his place on a college course due to his behaviour, but over the coming months he regained focus – so much so that he has completed a Construction Skills Certificate training course, which, in turn, has helped boost his self-esteem. Liam’s Future 4 Me worker helped him find the course and and there was a willingness on his part to join it. His Future 4 Me worker recognised that Liam’s limited benefits income meant there was a high risk he would drop out if he could not afford to catch a bus there. So she made a point of making sure he bought a weekly bus pass. He successfully completed the whole course. His Leaving Care worker also took him on the first day, so that he would know where he had to get to for his course. Liam has stated that he feels that the intensive support he received from his F4M worker has been of great benefit to him. He said that he has appreciated having someone to talk to, in a professional trusting capacity, who is not part of Social Services. Liam moved from his temporary housing, into a flat where he received both housing support (funded by Social Services) and resettlement support from his F4M worker, and eventually into a private rented flat. Liam has progressed on his housing journey, and it is hoped he will soon be able to bid for his own flat via the Local Authority’s bidding system. He continues to be supported by Social Services due to his age.
BRISTOL HOMELESS MEDIATION SERVICE We inherited the Bristol Homeless Mediation Service back in 2012 from “People Can” following their closure. We successfully tendered for it last year, being awarded the contract for a further three years from 1st July 2013. Mediation referrals have seen a steady increase over the years, with the service being available and accessed by anybody over 16 who is potentially at risk of homelessness. 40% of clients have been under 18 as young people tend to self-refer due to family breakdown and need us to mediate. This year we increased the number of mediators so that wherever possible we can provide two Mediators for every case. Both housing providers and families have fed back they feel the service is useful when conflict is such that those involved cannot see a way out or beyond the issues that inherently have created the tensions. In January 2014 we held a soft launch where referrers and housing providers were asked to feedback on ways we can make the service more accessible and as a result we have set up Drop-In sessions. We have renewed our partnership agreement with Bristol Mediation, who will help us recruit and train volunteers to become accredited mentors.
TRIBAL EET WORKER During the year we have worked closely with Tribal to extend our existing services for young ex-offenders who are leaving custody, and in particular to offer additional support for young people involved with Bristol and South Gloucestershire Youth Offending Teams. During the second half of the year we commenced delivery of an additional part-time “Education Employment and Training Mentor” service, supporting 10 young people to develop confidence, motivation and employability skills, the stepping stones towards sustained education and employment. The new service is co-financed through the European Social Fund and National Offender Management Service.
PAUL HAMLYN FOUNDATION We also commenced an exciting new project developed with the support of the Paul Hamlyn Foundation, employing a mental health worker to provide specialist support to young people, and to facilitate regular reflective practice groups that bring together Peer Supporters and Community Mentors to improve skills and practice in supporting vulnerable young people.
BRISTOL YOUTH LINKS
In partnership with Bristol City Council
We are proud to be delivering commissioned youth services as part of the Bristol Youth Links (BYL) Consortia. We run four new services as part of this: ff In partnership with Bristol Drugs Project we deliver homelessness prevention services ff Our “Upfront” Peer Education project works in Bristol schools/youth settings ff We have an Engagement Worker in partnership with Learning Partnership West (LPW) ff And a Peer Support service with LPW working across the city
Link Engagement Worker As part of the LPW Partnership we have seconded a Link Engagement Worker to strengthen the partnership between both organisations. The Worker actively engages young people in a variety of settings, by forging links in the heart of their communities. They are champions of the Trusted Adult model who encourage and support our young people to: ff Increase confidence and self-esteem ff Improve communication skills ff Acquire new skills and knowledge ff Make healthy lifestyle choices ff Understand their rights and choices
Peer Support As part of the Bristol Youth Links (BYL) consortium with LPW and Barnados, we agreed to develop a Peer Support offer across the Partnership. This was also something highlighted by our Youth Board as a service development priority for 1625ip. BYL recruited a Peer Support Co-ordinator in October 2013 with the aim to have 10 Peer Supporters trained and in position by Dec 2014. In February 2014 the first eight young people went through an extensive training programme to give them the knowledge and skills they need to support other young people. As the year drew to a close Peer Supporters were focusing on opportunities in group settings at LPW youth groups, 1625ip’s daily activity programmes and through our new peer ‘Tour Guide’ service for young people entering our High Support. Tour Guides have proved really successful, providing an induction to the live-in service as well as showing them around the local area and identifying support services available . We look forward to seeing this service develop.
ff Develop and maintain positive social and family relationships ff And not engage in risky, anti-social or criminal behaviour. The Link Engagement Worker works closely with Housing and Support staff here to maximise links to the local community, education, employment and health services for all young people who are not in education, employment or training (NEET). They run a drop-in service called Try-it, every Tuesday at Head Office and the Foyer in partnership with Youth Education Service, improving young peoples’ literacy and numeracy skills. The Worker also carries a “hard to engage” caseload (citywide) improving engagement in EET, community activities and participation. Working with LPW staff, linking young people in housing need with housing services (at 1625ip and external).
BRISTOL YOUTH LINKS
Upfront - Peer Education Over 1380 young people have had outreach sessions run by our Peer Education Project - “Upfront”. Peer Educators ran the 43 sessions in a variety of schools and youth settings with aim of debunking some of the myths around homelessness and helping young people to understand the realities of independent living. This year the team introduced a feedback tool to help monitor the effectiveness of the workshops and feedback was positive in all areas!
Homeless Prevention Service The service has been formed through our Bristol Youth Links and Bristol Drugs Project partnership work and is designed to work with 16 – 19 year olds who are threatened with homelessness. In order to successfully help young people avoid becoming homeless, the team operates using a strong mulit-agency approach, for example working with 1625ip’s mediation service, Bristol Nightstop (which provides emergency, short-term housing for young people) and other housing providers in the City. In addition, the staff use their links with specialist services, for example, 1625ip’s mental health workers or drug and alcohol service providers, to provide wraparound support to young people with complex or multiple needs. Young people can access the service directly by attending one of the drop in sessions (at our head office and other Bristol locations), but the team is also a referral agent for the Early Help element of First Response – the new safeguarding hub for children and young people in the City. The service provides short-life support. The staff can work with each young person for up to eight sessions, to provide advice, assistance and advocacy, but will refer people on to complementary services at the end of their work should they still require assistance, for example into 1625ip’s floating support service. We have worked, largely successfully, with a high number of cases and continue to provide a vital lifeline for young people who would not necessarily be able to access traditional housing and support services.
Testimonials Di Massey – The Studio Cabot Learning Federation Inclusion/Alternative Education Unit “We have invited ‘Upfront’ young people to deliver their workshop to our KS4 students for two years running. Our students engage well with the content and the 1625ip young deliverers. The real life experiences of your young people and the sharing of experiences and learning works well for our students who can hold stereotypes around people who might experience homelessness.” Nicole Zographou – National Citizenship Service (summer programme for post 16 students) “The workshops gave our young people an insight into both the realities of youth homelessness in Bristol and the support offered young people by 1625ip. The workshops were delivered during a residential so we were able to bring all our young people together to reflect on their learning.”
THE TEAM Here is a list some of our key staff and volunteers in 2013/14. We have a staff team of over 90 people, we’d like to thank them all for their hard work and support throughout the year.
Senior Management Team 2013-2014 Chief Executive - Dom Wood Operations Directors - Paul Hale, Clair Perriton (Mar Sept 2013), Dawn Taylor (joined Sept 2013) Partnerships Director - Jamie Gill Corporate Services Director - Guy Malkerson Volunteer Board of Management 2013-2014 Chair - Stephen Lodge (retired Sept 2013) Acting Chair - Brendan Weekes (Oct 2013 to Feb 2014) Current Chair - Oliver Delany (Co-opted Feb 2014) Vice Chair - Karen Ross (retired as Vice Feb 2014) Current Vice Chair – Brendan Weekes Treasurer - David Clowes Board Member - Chas Townley Board Member - Craig Wilson (joined Sept 2013) Board Member - Julia Clarke (joined Sept 2013) Board Member - Karen Ross Board Member - Nat Selman Board Member - Phil Bowley (joined Sept 2013) Board Member - Sally Cordwell Permanent long term volunteers Indykits Co-ordinator – Lea Minton IPFC Football Coach – Toby Dove Administration - Fadwa Boutarfas Finance -Ivan Siscon
ff Some of our staff taking part in Welly Wednesday (Wear your wellies to work day)
A BIG THANK YOU Thank you to our funders, donors and special supporters who have gone the extra mile for us this year. We couldn’t do it without you...
Air Salvage International Limited, Avon and Somerset Constabulary, Avon and Wiltshire Mental Health Partnership NHS Trust - Bristol Specialist Drug and Alcohol Service , Barclays Bank, Barnardos and BASE at Barnardos, Bevan Brittan, BIG Lottery Fund, Breakthrough Mentoring, Bristol Bridge Rotary Club, Bristol Charities, Bristol City Council, Bristol Drugs Project, Bristol Junior Chamber, Burges Salmon, Business in the Community, CAMHS, Carl Miller, Children and Young People’s Services, Clinks, Creative Youth Network, Crisis, David Pocock, Dr Jeremy Woodcock, Easton Neighbourhood Partnership, Ecover, Elim Housing, Empire Fighting Chance, Envision, Fareshare, Fosters Catering, Foyer Federation, Frank Buttle Trust, Full Fat Films, Glasspool, Good Vibrations Network, Green Shoots, Help! Counselling, Homeless Link, i.e Marketing, ITV Fixers, Jephson Housing Association Group, Kids Company, Knightstone Housing Association, Learning Partnership West, Lizzie Everard, Lonely Tourist, Lush, Margarita Hamilton, Mark McDowell, Marvin Rees, Merlin CAG Panel, Merlin Housing, Minuteman Press, Missing Link/Next Link, Newby Trust, North Bristol NHS Trust - Young People’s Substance Misuse Treatment Service, Off the Record, Old Market Community Association, Osbourne Clarke, Out of Hand Printers, Paul Hamlyn Foundation, Places for People, Playmaker Services, Prince’s Trust, Quartet Community Foundation, Redcliffe Parish Trust, RJA Consultancy (Robin Johnson), Rotary Club of Bristol Breakfast, Rotary Club of Bristol NW, Second Step, Shelter, SITRA, Solon South West, Housing Association, Solsoft, South Gloucestershire and Stroud College, South Gloucestershire Council, South West Consortium, Southern Brooks, St Basils, St Mary Redcliffe School, St. Mungos, particularly the Wellbeing Service, The Glos Society, Thomas Beames, Trevor Lever Consulting (TLC), Triangle Consulting, Tribal, Trinity Arts, Tuffin Ferraby Taylor, University of Bristol (and Big Give), University of the West of England, Voscur, W&M Morris Charitable Trust, Youth Education Service (PH), Youth Justice Board, Youth Offending Teams.
The leading provider of housing, support and advice to young people in the South West of England Kingsley Hall, 58-59 Old Market Street, Bristol BS2 0ER 0117 317 8800 www.1625ip.co.uk
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What we did between April 2013 and March 2014. Includes Financial Summary.