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T N E D EPEN

E L P PEO 13

IND

AL ANNU T R REPO

2012/

30 YEARS of helping young people


CONTENTS 2-3

Chair’s Report

4-5

Financial Information

6-7

Equality & Diversity Fig

8-9

High Support

ures

10-11

Reboot

12-17

30th Anniversary

18-21

Involving Young People

22

The Team

23

Special Thanks

Chair’s Report Much of 2012 -13 has seen the Senior Management Team and others absorbed in commissioning and there is no underestimating the massive amount of work that goes in to this. The pay off has been that 1625 Independent People has increased the amount of high support we deliver in Bristol. We won the contract for St Georges House and the Foyer, became part of two successful consortia to deliver the Bristol Youth Links contracts, have retained the Bristol young person’s f loating support service and are now delivering a homeless prevention mediation service. These successes also demonstrate the value placed on the excellent work provided throughout the organisation, delivering innovative and effective support to young people who are homeless or leaving care or custody. We must remember however that for staff delivering these services, commissioning is a very hard time with job uncertainty and often restructures in the process. I really want to recognise the dedication demonstrated by staff which we have seen in this difficult year as in every year. Alongside the commissioning was a second successful Big Lottery partnership bid (Improving Financial Confidence) led by Independent People to improve financial awareness in young people in social housing. Bristol Youth Links continues our successful delivery of peer education in schools with additional specialists providing

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CHAIR’S REPORT

homelessness prevention work throughout the city. Together with mediation and financial confidence delivery this has created a specialist part of Independent People concentrating on the important area of prevention of homelessness. The breadth of services we are now offering both in preventing homelessness and providing all round support for those who are experiencing homelessness (including training, education and employment) is why our Youth Board are concentrating on a stream of work called ‘More than just a landlord’ which you will hear more of in years to come. We have increased our work with public relations and fundraising with the launch of our online shop and Reboot (more inside).

I really want to recognise the dedication demonstrated by staff that we have seen in this difficult year as in every year. We’ve held many events through the year including a thank you three course dinner for funders provided by young people, the Tuffin Ferraby Taylor quiz, young people’s consultation for the Big Lottery work with Barclays and the annual Rotary Dragon Boat race. The weather was extreme at three events this year. The Festival of Rotary in June saw Dom Wood CEO and Junior Saunders (Trainee Support Worker) take the

restructures

& extreme

weather

Hard work, success,

stage in pouring rain. Brisfest in September, where we have an awareness raising stall, was completely washed out with rain. To top them all the 1st anniversary celebration for our Big Lottery Future 4 Me work in January took place on the day when the most snow had fallen in Bristol for years. Despite the deep snow we had great attendance from people who had walked miles to come to the event including Frances Done, Chair of the Youth Justice Board for England and Wales who walked several miles to be our guest speaker. Once again an incredibly busy year in so many ways. Deepest thanks must as always go to the dedicated staff team, the young people and my colleagues on the Board. The young people, staff and Board both past and present have made Independent People the great organisation it is today. It is brilliant to see the organisation move into its 30th birthday year in such a successful position. You will hear more about our 30 year anniversary in this report, on the website and elsewhere.

Stephen Lodge, Chair of Independent People

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FINANCIAL INFORMATION

Statement of the Management Committee These summarised accounts contain information extracted from the annual accounts and certain information relating to both the Income and Expenditure Account and the Balance Sheet.

Further information and copies of the full accounts which have been subject to an audit, and the annual report of the Management Committee can be obtained from Head Office.

They may not contain sufficient information to allow for a full understanding of the financial affairs of the organisation.

INCOME AND EXPENDITURE ACCOUNT YEAR ENDED 31 MARCH 2013

2013

2012 ÂŁ

Turnover

ÂŁ

3,302,309

3,361,116

(3,184,404)

(3,343,074)

117,905

18,042

93,095

80,250

99

257

(9,606)

(10,064)

201,493

88,485

29,498

10,675

-

-

221,991

99,160

Revenue reserve at start of year

565,383

466,223

Revenue reserve at end of year

787,374

565,383

Less: Operating costs Operating surplus Other income Interest receivable Interest payable Surplus for the financial year Transfer from / (to) restricted reserves Transfer from designated reserves

The results for the year relate wholly to continuing activities. There are no recognised gains and losses other than the results for the year as set out above.

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FINANCIAL INFORMATION

BALANCE SHEET AT 31 MARCH 2013

2013 £

2012 £

£

£

Fixed assets Housing properties

312,568

332,749

Capital grant

(71,895)

(71,895)

240,673

260,854

575,559

603,234

977

1,223

817,209

865,311

Other fixed assets Investments

Current assets Debtors

216,297

324,842

Cash at bank and in hand

798,965

296,315

1,015,262

621,157

(418,010)

(231,242)

Creditors: Amounts falling due within one year Net current assets

597,252

389,915

1,414,461

1,255,226

(612,939)

(641,222)

Provisions

-

(13,975)

Net assets

801,522

600,029

34

34

787,374

565,383

14,114

34,612

801,522

600,029

Total assets less current liabilities Creditors: Amounts falling due in more than one year

Capital and reserves Called-up share capital Revenue reserve Restricted reserves

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EQUALITY & DIVERSITY FIGURES

Total number of young people supported

14%

824 2011/12 938 2012/13

22%

% of young people per service

1%

Key 32%

Bristol Housing Services Bristol Floating Support Services South Glos Housing Services

21%

South Glos Floating Support Services St George’s House Future 4 Me

Number of young people supported Bristol Housing Services

301

Bristol Floating Support Services

198

Bristol Housing Services

83%

South Glos Housing Services

13

Bristol Floating Support Services

97%

South Glos Floating Support Services

210

South Glos Housing Services

100%

St George’s House

126

South Glos Floating Support Services

95%

Future 4 Me

90

St George’s House

83%

Maintenance completed on time

Target

Emergency repairs

99%

100%

Urgent repairs         

94.4%

95%

Routine repairs

91.8%

90%

Future 4 Me results Young people managing their accommodation more independently Young people who progress from custody and care into good quality housing with support

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Percentages of young people who had a planned/positive move on or are still maintaining their tenancy

90% 98%


EQUALITY & DIVERSITY FIGURES

Gender by Service Female

Male

66%

61%

64%

58%

34%

39%

36%

42%

Bristol Housing Services

Bristol Floating Support Services

South Glos Housing Services

South Glos Floating Support Services

39%

7%

61%

93%

St George’s House

Future 4 Me

Age by Service Aged 18+

80%

95%

100%

20%

5%

0%

Bristol Housing Services

Bristol Floating Support Services

South Glos Housing Services

Aged 16/17

77%

23% South Glos Floating Support Services

62%

66%

38%

34%

St George’s House

Future 4 Me

Ethnicity by Service Non BME

60%

BME

54%

58%

40%

42%

Bristol Housing Services

Bristol Floating Support Services

91%

89%

9%

11%

South Glos Housing Services

South Glos Floating Support Services

46% St George’s House

85%

15% Future 4 Me

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ON THE OUTSIDE

Helping young people reboot their lives In January 2013, the “Reboot” campaign was born at Independent People. Offering 13 different projects and services and describing us as Housing Support Service felt like a bit of an understatement. We needed a more coherent message to engage public and corporate audiences in the work we were doing. We enlisted the marketing expertise of long standing supporter and volunteer, Ryan James (Playmaker Services) to help us develop our message. With the help of copywriter Jim O’Conner (Stories that Sell) and Visual Communications Artist, Lizzie Everard, we set about trying to distil what we do. A group of staff from around the organisation became the Campaign Development Team and we worked to find a simple message that would help us describe our service to one and all.

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“Independent People, helps young people reboot their lives” Everyone deserves the chance to reboot their life if they need to. The young people we work with are all at that point. If they’ve arrived at our door it’s because something has gone wrong and they have nowhere left to turn. Something in their life needs rebooting - whether it’s big or small. You as a supporter don’t really need to know the nittygritty details, they’re personal.


ON THE OUTSIDE

Reboot our brand

Corporate engagement

This is a bold move, but we feel we have achieved enough brand recognition within the housing sector to move away from the word “housing”. Professionals know what we do.

We already have amazing connections with local corporates and businesses, but we needed to expand on this and develop a package so new organisations can engage with us more easily.

We wanted to position ourselves externally as an organisation that is there for all young people. The fact that our referrals are made through the homelessness route does not need to define us or the young people we support. Our support package looks at every aspect of a young person’s life, housing is the very important tip of a big iceberg.

We developed three strands of involvement – Champions who donate services, Partners who actively fundraise for us and Sponsors who donate cash.

Homelessness is not fixed by having enough houses or flats to put a roof over someone’s head. Homelessness is about people, relationships, society and situations. Our job is two fold - to educate and inform young people so they can make informed decisions about their housing and to provide a springboard to those who don’t or can’t. We’re not content with being a safety net - when young people work with us they should leave our services in all-round better shape. Rebooted. The word reboot assumes everything that is needed to be successful is already present. We thought this was an important nod to the strength of character of the young people we support. Reboot can be applied to many things reboot your life, reboot your career, reboot your confidence, reboot your attitude! In marketing speak - it had legs.

When an organisation gets involved with us to the value of over £500, they are mentioned on our website and can use our official badges in their own marketing to show their support. Current Reboot Sponsors include Art Express (Rachel Goodchild), Fresh Work Space (Paul Goodchild), Barclays Bank, The Funding Network and Redcliffe Homes Reboot Partners are Playmaker Services (Ryan James) and Tuffin Ferraby Taylor Consultants Reboot Champions are Solsoft, Playmaker Services (Ryan James), Tuffin Ferraby Taylor Consultants and Trevor Lever Consulting Ltd (Trevor Lever)

Going for Gold Taking our relationship to gold level means they’ve sponsored, partnered or championed us to the value of over £10,000. It has to be noted that Bristol Bridge Rotary Club are special Gold supporters having relentlessly worked for us, donating, volunteering and fundraising for four years now! 9


HIGH SUPPORT SERVICES

High Support Services a transitional year

The dominant issue of the year, as it was for the whole organisation, was to secure the future of our service through the Local Authority’s commissioning framework

I am delighted to report that, not only did we secure the medium term future of St. George’s House by successfully securing a three year contract, we were also successful in gaining the contract to manage Bristol Foyer. The Foyer is the other major High Support Service in Bristol, increasing the number of high support units we manage from 25 to 76 and positioning the organisation as the major provider of short-term, emergency accommodation to young people in the City.

Handover date for delivery: 1 June 2013. 10

Restructure This achievement, and the transfer to the new delivery model, has resulted in a major staffing restructure, in which we retained a core group of our wonderful staff team and have had an equally fantastic group of new staff join us from Bristol Foyer. We have also created new trainee and apprentice roles, aiming to offer young and/or inexperienced people an opportunity to gain employment within the sector.


HIGH SUPPORT SERVICES

Tougher targets

Positive actions and outcomes

We are now in a position to streamline and consolidate the two services and will be implementing the longer-term development phase with our partners towards the end of year one (2013-14). The staff and management team understand that we are faced with tougher performance targets than we have ever had to meet, which will demand the best of us, but our team is highly skilled, very cohesive and motivated about the future together. A note of special thanks must go to Sanja Taylor, our HR Manager, who tirelessly provided support, guidance and clarity to us all throughout a particularly challenging and uncertain period.

Despite the prevailing uncertainty and the impact on everyone’s capacity that comes with a large scale commissioning process, St. George’s House staff continued to perform to a high standard, delivering its core and complementary services to vulnerable young people. We exceeded our key performance targets over the course of the year and the staff worked incredibly hard to repeatedly facilitate positive outcomes for service users. The needs of young people, particularly those that use High Support Services, are increasing in complexity and the staff have proven themselves to be experts at systematically overcoming barriers and providing a safe, affirming and encouraging living environment. Team members have widely consulted and worked with young people to develop a culture in which the service promotes and rewards positive action and supports the journey to independence.

New Assessment Centre Through the year, we continued to work in partnership with Children and Young Peoples Services to provide an Assessment Centre facility in four of the 25 units at St. George’s House: 43 young people used that service and 83% of them positively moved on within an average of 27 days and we maintained a 100% non-eviction rate for that element of the service through intensive multi-agency work.

The staff and management team understand that we are faced with tougher performance targets than we have ever had to meet... but our team is highly skilled, very cohesive and motivated about the future together

Our newly formed services have plenty of scope for development: Priorities for the coming year will be to insert our new resettlement service to further improve the quality of move–on support, establish peer support roles into the central delivery model and fully embed the principles of Psychologically Informed Environments into both services. We look forward to continuing the transition! Paul Hale, Operations Director 11


It’s been an incredibly busy 30 years but we’ve managed to give a very simplified timeline of how 1625 Independent People came to be. From our origins as EBYHA to today...

It all started here...

East Bristol Youth Housing (EBYHA) is set up in 1983

EBY

med a n e r s HA i

AD E H A WAY G AND SIN U O H RT O P SUP 5 in 200

three decades

of helping

young people


30 YEAR ANNIVERSARY

EBYH A

helps to set South up

Youth Bristol Housin (SBY g HA) in 198 9

SBY

med a n e r s HA i

Youth Y T I R g PRIO housin5 in 199

1625 Independent People is formed by merging Wayahead and Priority in 2009

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It began because a group of us were working with unemployed young people... and lots of the young people had problems with housing, so we went looking for money to set up the housing organisation. Neil Pirie (Founding member East Bristol Youth Housing)

14


...they managed to get an Urban Aid grant to do something about the youth homelessness problem in east Bristol. Sally Britton EBYHA’s first paid member of staff

15


So much more than just housing...

16


1625 Independent People now offers 13 different services under one banner of support. Helping young people reboot their lives means providing opportunities for personal development.

17


INVOLVING

YOUNG PEOPLE

The development of the Youth Board drove some of our main achievements this year, identifying key priorities for service improvements, helping us establish a new system that enables young people and staff to work together on task groups to turn their ideas into reality, and communicate their work effectively with the Board and Senior Managers.

At the start of the year Barclays Bank directors joined us in an activity-filled consultation day with young people to develop our new £1 million Big Lottery funded Cashpoint project, so we could understand from young people how we can best engage them in improving their financial confidence.

S

Peer Support was set as one of the Youth Board’s core priorities, with a youth-led steering group helping develop our peer support service, including recruitment of a new Peer Support Co-ordinator through our Bristol Youth Links Consortium.

The Service User Forum continued to enable external agencies to reach young people and consult on their views, for example for Bristol’s recommissioning of floating support services, and development of the new South Gloucestershire Housing Strategy.

YOUR OWN PLACE

Freedom. Your house, your rules. Sweet.

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for young people leaving care and/or custody

Your Future 4 Me worker can help you find a place to live. We help you fill in forms, talk to the council and set up your bills or sort out debts. We can help with family stuff or health needs – mental or physical. And we can help you work out what you want to do next. We only work with young people leaving care or custody so we know the system and have all the contacts you need. We don’t judge you or tell you what to do – we just help you get to where you want to be in life. It’s all about YOU.

Young people from our Future 4 Me service, funded by the Big Lottery to improve outcomes for young people leaving custody and care, produced an inspiring DVD to promote the service to other young people in custody and care. The DVD was launched at multiagency event at the M-Shed, with a key-note speech by Frances Done, Chair of the Youth Justice Board for England and Wales.


INVOLVING YOUNG PEOPLE

We continued to train young people in our recruitment processes, enabling joint decision-making on interview panels and workshops so we can employ the right people to engage young people and lead services, from managers to frontline support staff and financial skills workers.

Another camping residential took place in the summer, enabling twenty young people to have an unforgettable experience outside the city on the Pembrokeshire coast. Surfing , Coasteering, Star gazing and popcorn on the fire!

A group of young people arranged our Christmas Social with our dedicated Rotary club volunteers. Fifty young people enjoyed a Christmas dinner, received gifts and enjoyed a ‘winter wonderland’ party at The Station. 19


INVOLVING YOUNG PEOPLE

The participation team has strengthened links with other organisations that seek to empower and develop young people’s potential, including Envision, working on social action projects, and the Care Forum, to enable the voice of young people to be heard in relation to health and social care provision.

Our professional kitchen was busy with young people working alongside a local business with the support of a volunteer. It was also used to deliver regular cooking skills sessions.

Our Upfront Peer Education Project has continued to develop as part of our new Bristol Youth Links contract, building on existing links with mainstream schools and developing new links including the City Academy Bristol, specialist educational providers such as the Bristol Hospital Education Service, City of Bristol college’s New Start Programme and Learning Partnership West’s Choices programme. 20


INVOLVING YOUNG PEOPLE

Recognising

YOUNG PEOPLE’S

Achievements Our film-making project worked jointly with a Dance Theatre company on a production of ‘Cathy Come Home’, and the two films by young people were used as part of a premier show at the Arnolfini Art Gallery.

A number of the peer educators completed multi-agency training aimed at professionals and volunteers, and a new initiative with MIND planned and delivered joint training for staff and service users in young people’s mental health. Feedback from these days was very positive, it is a model we will build on in the future.

One of our long-standing peer educators, Jade Howe, was nominated by her peers for the Bristol Lord Mayor’s Medal that recognises those who work tirelessly on a voluntary basis to improve the lives of others. The medal was presented at a special ceremony held at the Lord Mayor Mansion earlier this year. Further awards are planned at our summer social event to thank the young people who have contributed so tirelessly to improving services and outcomes for their peers. A huge thank you to all of you! 21


THE TEAM

Senior Management Team 2012-2013 Chief Executive Dom Wood Operations Directors Denise Tombs, Howard Symonds (left May 12), Paul Hale (joined Feb 13) Service Improvement Director Jamie Gill Corporate Services Director Guy Malkerson (joined Feb 13)

Volunteer Board of Management 2012-2013 Chair Stephen Lodge Vice Chair Karen Ross Treasurer David Clowes Board Members Nat Selman, David Morgan (left Nov 12), Meirion Rushworth, Sally Cordwell, Ann Thorne (left Sep 12), Barbara Berryman (left Sep 12), Donna Johnson (left September 12), Brendan Weekes (joined Sep 12), Chas Townley (joined Sep 12)

Permanent Position Volunteers 2012-2013 Display Co-ordinator Duwayne Douglas Marketing and Events Volunteer Emma Loui Volunteer Administrator SGH Sarah Golding-Keanne Volunteer SGH Ben Doherty Indykits Coordinator Lea Minton i-people Magazine Donough O’Malley

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SPECIAL THANKS

Finally, A Big Thank You For services/donations/acts of kindness between April 2012 - end March 2013 Abbeywood School Art Express Avon and Somerset Police Avon and Wiltshire Mental Health Partnership NHS Trust - Bristol Specialist Drug and Alcohol Service Barclays Bank Barnardos BeepTreat.com BIG Lottery Bluefin Bowden Locksmiths Bristol Bridge Rotary Club Bristol Charities Bristol City Council Bristol City Football Club Bristol Drugs Project Bristol Rugby Club Bristol University (Big Give) Brook BSDAS Transitions service Burges Salmon Business in the Community CAMHS CAPITA Caring at Christmas Charities Information Bureau (CIB) Children and Young People’s Services Clinks Converse with Confidence Creative Youth Network Crisis Deb Gee Dr. Jeremy Woodcock DTZ EssentiaMail Fareshare Fast Track Solutions Frank Buttle Trust Full Fat Films Good Vibrations Network

Help! Counselling Hilton Hotels Homeless Link i.e. Intelligent Marketing Jephson Housing Association Jeremy Woodcock Kids Company KN Office Supplies Knightstone Housing Association Learning Partnership West Lizzie Everard Lloyds Banking Group Lush Making the Change McKenna Smith Wessex Merlin Housing Minuteman Press Missing Link/Next Link North Bristol NHS Trust - Young People’s Substance Misuse Treatment Service Off the Record Old Market Community Association Osbourne Clarke Places for People Playmaker Services Prince’s Trust Puresport Hospitality Quartet Community Foundation Rehab Job fit/TBG RJA Consultancy (Robin Johnson) Second Step SGS college ShutterBugs For Busienss

SITRA Solon South West Housing Association Solsoft Solution IP South Gloucestershire and Stroud College South Gloucestershire Council South West Consortium Southern Brookes Spidergroup St Basils St. Mungos’ Wellbeing Service Stories That Sell Studio 2 Printers Support Solutions The HR Dept The Referral Institute The Sofa Project The Station Thistle Hotels (The Grand Bristol) Training Exchange and Phil Harris Trevor Lever Consulting Tribal Trinity Arts Tuffin Ferraby Taylor University of the West of England Voscur Young Peoples Substance Misuse Service Youth Justice Board Youth Offending Teams

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The leading provider of housing, support and advice to young people in the South West of England Kingsley Hall, 58-59 Old Market Street, Bristol BS2 0ER 0117 317 8800 www.1625ip.co.uk

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1625 Independent People Annual Report 2012-13  

1625 Independent People Annual Report 2012-13

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