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THE LETTERS
SAMPLE LETTER 11.51. Commendations to outside staff (full-block format). [date]
Ms. Susan Griffith R & I Networking Group 600 Industrial Boulevard Buford, Alabama 46751 Dear Ms. Griffith: I’m very happy to tell you that I’m thrilled with the help I’ve received from your company! Your two technical support staffers, Werner Shaw and Laura Palmear, provided me with top-notch assistance in the resolution of my local area network difficulties last week, saving my company hundreds of hours in potential downtime and thousands of dollars in lost business. Last Wednesday, I arrived at the office with a voice mail box full of hysterical messages: our network had crashed hours after I went home Tuesday night, and the third shift didn’t know how to bring it back up online, since our Shift Manager was on vacation. Immediately, I called R & I, and was patched through quickly to the dedicated technical support representatives for my region, Mr. Shaw and Ms. Palmear. They identified our domain server, accessed our system history, and sent us the required software patches. While doing so, they demonstrated a calm attitude and a professional demeanor that reflect well on your company. Our network was up and running before the first shift came in for the day, and a crisis was averted. I’m glad to know that R & I has employees like Werner Shaw and Laura Palmear to guide your customers through the sometimes troubled shoals of the LAN-WAN sea. Kudos to you for hiring these two fine professionals! Sincerely,
Rachel N. Whisenhunt Purchasing Coordinator
Review Letter Sample Letter 11.52 is a personnel review. It is highly specific with regard to the employee’s performance, and it substantiates its commenda-