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ISO 20000 Choosing the Right Implementation Process


www.implementiso20000.com „

Implementation methodologies are well-kept secrets that consulting firms usually sell through their services.

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This presentation explains our very own implementation methodology for FREE!


www.implementiso20000.com „

Traditional 5-step approach: „

Step 1: Describe the current situation

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Step 2: Define the target process

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Step 3: Document the gap between current and target process

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Step 4: Plan the steps to cover the gap

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Step 5: Implement the plan


www.implementiso20000.com „

Traditional 5-step approach: „

Step 1: Describe the current situation

„

Step 2: Define the target process

„

Step 3: Document the gap between current and target process

„

Step 4: Plan the steps to cover the gap

„

Step 5: Implement the plan


www.implementiso20000.com „

Why you don’t want the traditional approach: „

Lots of time and $$$ invested for complex documents and diagrams

„

Gap analysis = PANIC = reorganization

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Implementation cycle time = 6 to 12 months/process = over 7 years for 10 processes!!!


www.implementiso20000.com „

What you do want: „

Waste-free, cost-effective approach

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Per-process average of 12 weeks

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ISO/IEC 20000-1 certification in 18 months

HOW?


www.implementiso20000.com „

Process Prototyping Implementation Methodology (PPIM): „

Simple, streamlined and efficient

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Product of years of creative thinking, field-testing and fine-tuning

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Small process batches through fast-tracked iterative PDCA (Plan, Do, Check, Act) cycles


www.implementiso20000.com „

Implementing a process is a process in itself

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Do not underestimate the importance of choosing the right implementation process

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Achieving ISO 20000 doesn’t have to cost a fortune and doesn’t have to last forever


www.implementiso20000.com „

PPIM is a proven, ground-breaking approach to IT process implementation

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It focuses on delivering integrated maturity 3 processes and improved IT services

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It covers all the phases of an IT process implementation project, from scoping up to ISO certification


www.implementiso20000.com „

The PPIM is the backbone of a project plan tailored for IT process implementation

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It is broken down into 4 stages and 4 milestones


www.implementiso20000.com M1 Orientation Meeting

M2 Process Approval

M4 Process Audit

M3 Process Sign-Off

Document Inventory and Review Process Prototype Building

Process Mapping Process Validation

Work Product Development Training and Communication

Process “Go Live” Process Tuning

Process Prototyping

Process Building

© Process Prototyping Implementation Methodology 1064450

Process Implementation

Process Tuning


www.implementiso20000.com About the author: Isabelle Perron is a fulltime consultant dedicated to helping companies implement process-based management systems.


www.implementiso20000.com About the author: She has been involved in over 25 Process Implementation Projects, in various functions such as Project Manager, IT/business process expert, coach, trainer and auditor.


To find out everything you need to know to get started and to implement your IT Service Management System (ITSM) in fast track mode, please visit

www.implementiso20000.com

ISO 20000 - Choosing the Right Implementation Process  

ISO 20000 certification is, for many, synonymous with lengthy and costly process implementation. Using a unique Process Prototyping Implemen...

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