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WTM Catalogue OVER 140 PAGES OF EXHIBITOR PROFILES SEMINAR, CONFERENCE AND EVENT PROGRAMME

WTM FLOORPLANS TECHNOLOGY AND ONLINE TRAVEL

GLOBAL VILLAGE

WTM Official Premier Partner

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25/09/2012 12:26


CONTENTS

Contents World Travel Market 2012

26

MAIN FEATURE

PUBLISHED BY:

imo

International Media Organisation

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INTERNATIONAL MEDIA ORGANISATION LTD 1 BRIDGE LANE, LONDON NW11 0EA UNITED KINGDOM

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FOR CORPORATE ENQUIRIES: TEL: +44 (0)208 731 0344 FAX:+44 (0)208 731 0344 EMAIL: CORPORATE@IMOBUSINESS.COM WWW.IMOBUSINESS.COM FOR ENQUIRIES RELATING TO WTM PUBLICATIONS: EMAIL: PROJECTSERVICES@WTMPUBLICATIONS.COM

Managing Editor Michael Hayes Art Director Simon Marriott Accounts Controller Martin Reece

06 Foreword: Fiona Jeffery

Operations Director Alexander Collis

06 Foreword: Simon Press

Project Services Lewis Sherman, David Cross, Qam Raza, Ali Syed, Leo Salvitti, Anthony Nouri, Alex David Production Manager Fiona Smith Digital / Web Production Sam Raza DATA COMPILATION WWW.CATBASE.COM THE 2012 WORLD TRAVEL MARKET OFFICIAL CATALOGUE IS PUBLISHED UNDER CONTRACT BY INTERNATIONAL MEDIA ORGANISATION LTD TO HELP GUIDE DELEGATES AROUND THE EXHIBITION AND TO PROVIDE THEM WITH ESSENTIAL REFERENCE INFORMATION BOTH DURING AND AFTER THE EVENT. © REED TRAVEL EXHIBITIONS, A DIVISION OF REED ELSEVIER INC. ALL RIGHTS RESERVED. NO PART OF THIS PUBLICATION MAY BE REPRODUCED, STORED IN ANY RETRIEVAL SYSTEM OR TRANSMITTED IN ANY FORM OR BY ANY MEANS, ELECTRONIC, PHOTOGRAPHIC, RECORDING OR OTHERWISE, WITHOUT THE PRIOR PERMISSION OF REED TRAVEL EXHIBITIONS AND INTERNATIONAL MEDIA ORGANISATION LTD. WHILE EVERY EFFORT IS MADE TO ENSURE INFORMATION IS CORRECT AT THE TIME OF GOING TO PRESS, NEITHER THE PUBLISHER NOR THE ORGANISERS CAN BE HELD RESPONSIBLE FOR ANY ERRORS OR OMISSIONS. THE PUBLISHER ENCOURAGES READERS OF THIS CATALOGUE TO RECYCLE THE PUBLICATION WHEN IT HAS CEASED TO BE OF VALUE AS A REFERENCE SOURCE. World Travel Market and WTM trademarks are owned and protected by Elsevier Properties SA and Reed Exhibitions Limited used such trademarks under licence.

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08 Decisionmakers.tv 10 WTM Team welcomes you to ExCeL London 12 WTM Advisory Council 14 WTM 2012 Highlights 17 WTM Seminar, Conference and Event Programme 26-32 WTM World Responsible Tourism Programme 34 WTM Social Media Programme 36 ExCeL London & London Eastside 37 World Tourism Awards 2012 and IIPT 38 WTM Meridian Club 40 Just a Drop


CONTENTS

74

42-49 World Travel Market Floorplans 50-66 Global Media Network Contacts

67 Technology & Online Travel

73 Global Village

79 Africa & North Africa

130 125 Americas & Caribbean

161 Asia/Pacific & Indian Ocean

183 India

191 Europe & Mediterranean

243 UK & Ireland

249 Middle East

261 Exhibitor Listings

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WTM Catalogue 2012 I 5


INTRODUCTION

Welcome to World Travel Market Inspiring a Generation Everyone that I have met who, like me, was lucky enough to watch some of the Olympic or Paralympic Games at London 2012, has agreed that not only will it live long in our collective memory but also inspire a generation. At World Travel Market we want to build on that fantastic memory, rising above the soaring challenges that confront our everyday business difficulties and successes, demonstrating that personal achievement, innovation, passion and drive can and frequently does make a difference. Travel and tourism is as much a winner as those amazing golden athletes, proving that regardless of tough times, we can and frequently do push human barriers well beyond the boundaries of what is possible. We set the scene of triumph over business misfortune with this year’s Opening Ceremony with Barry Gibbons, former global CEO of the Burger King chain. Government ministers, senior aides and private sector chiefs tackle the many obstacles that restrict industry growth at the WTM Ministers’ Summit. Outdated entry procedures, visa policies and excessive air travel regulation are holding tourism back. One of the themes of this year’s WTM World Responsible Tourism Day is the plight of the disabled and disadvantaged, frequently denied access to a holiday. Disability, for example, affects around ten per cent of the global population but medical advancement means that figure is set to rise. This huge potential remains a significant, untapped and profitable source of new customers for the industry. Underpinning travel and tourism with an ethical, social and environmental responsibility, giving back to the world and helping those very communities our industry depends on has long been the essence of WTM World Responsible Tourism Day. It’s also why we started the international water-aid charity Just a Drop on behalf of the industry which, thanks to your support, has recently completed its 100th project. Finally we also look forward to hosting the first WTM Latin America in São Paulo in April, attracting 1,000 exhibiting companies and more than 7,000 visitors. With much to celebrate and look forward to, may I wish you a constructive, successful and enjoyable World Travel Market 2012. Fiona Jeffery, OBE Chairman, World Travel Market

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Onwards and Upwards Despite continued difficult global economic conditions the tourism industry is poised to deliver its one billionth traveller soon after World Travel Market 2012, the leading global event for the travel industry, takes place. Over the past 33 years WTM has played its part in helping the industry grow by creating the business environment to facilitate business, which ultimately saw new airline routes developed and resorts and hotels included in tour operators’ brochures allowing one billion trips to take place. For example, WTM 2011 facilitated a massive £1,653 million in industry deals (a 16 per cent increase on the previous event’s £1,425 million). The WTM is fully focused on ever-improving the event to create the best environment for you to conduct even more business at this year’s and future WTM events. It is with this focus that the negotiations and contracts signed at WTM 2012 will be the start to the industry reaching the two billionth traveller mark. To continue to help facilitate business at WTM 2012, we have introduced a number of networking and business opportunities throughout the next four days. The WTM Speed Networking – Monday takes place before the exhibition opens to give exhibitors and the WTM Meridian Club members even more time to sign deals before the end of the event. Crucially, it also means exhibitors can remain on their stands throughout the event, making sure they do not miss out on any business opportunity. Furthermore, a WTM Speed Networking – Thursday session has been introduced to facilitate even more post-WTM business. There are also networking events on the Tuesday and Wednesday evenings, including the 21st Anniversary Party for WTM Meridian Club, celebrating a milestone for the industry original and leading buyers’ club. The four days of World Travel Market are among the most important of the business year. It’s an invaluable, high quality flagship event at the heart of Reed Travel Exhibition’s international portfolio. But World Travel Market is not only vital business every November. 2013 sees the launch of WTM Latin America, which will create the business for the region to help make it one of the most important in the global tourism economy. Furthermore, WTM’s expanding Vision Conference programme around the world presents opportunities to increase the connection between global buyers and sellers as well as supplying them with upto-minute industry intelligence year round to help shape business decisions. Have a constructive week of profitable business. Simon Press Exhibition Director, World Travel Market


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Recife

www.visitbrasil.com

Live th e co m ple te exp erience o f 2014 F IFA Wo r l d Cu p a nd R i o 2016 Olymp ic an d Paralymp ic G am es. WTM Catalogue 2012 I 7


WWW.DECISIONMAKERS.TV

YOU’VE BEEN

FRAMED HOW DO THE BIG DECISIONS IN THE INDUSTRY GET MADE – AND WHO MAKES THEM? MOVERS AND SHAKERS IN TRAVEL AND TOURISM ARE GIVING WTM ALL THE ANSWERS – AND WTM IS MAKING THEM AVAILABLE TO US THROUGH A WEEKLY VIDEO SERIES, WWW.DECISIONMAKERS.TV. HEAD OF MARKETING AND COMMUNICATIONS AT WTM, MICAELA JUAREZ EXPLAINS HOW IT WORKS.

DECISIONMAKERS.TV is the site the travel industry is visiting right now to get a deeper understanding of what major companies in the travel commercial arena are all about. We are asking their senior executives why they make the decisions they make, how they got to the top and what their plans are for the future. It’s a wonderful insight into the mindset of the people who make our industry tick – and the many senior figures we have met with have been incredibly generous with their time as well as surprising us with their frank and honest approach. In fact, these are traits we regularly find in this industry that perhaps other markets could learn from. Speaking of learning, there is real food for thought in these interviews, and not just for travel insiders; our politicians, for example, would do well to watch some of these videos – although they may be alarmed to see that these industry leaders are not pulling their punches. The site is growing fast as we steadily work our way through the great and the good in travel and tourism, picking their brains on issues that really matter to the industry and uncovering the trends and innovations they are seeing on the horizon.

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These are the big personalities within leading travel brands, and big personalities tend to transmit through – and potentially transform – the whole ethos of an organisation. With this in mind, what we are getting on decisionmakers.tv is a fascinating glimpse into the future of our industry. Decisionmakers.tv came about in response to a call from our WTM audiences to give them more and more regular content. Yet, as we’ve seen, this weekly video series has also given many senior executives the opportunity to offer their perspective and insight for the benefit of the marketplace – and get some burning issues off their chests. Now, with the capacity to reach over 150,000 people on a regular basis, we have the perfect platform in decisionmakers.tv. On the site today, you’ll find a host of renowned figures from our industry, including Paul Simmons, UK Director at easyJet, Denis Wormwell, CEO of Shearings Group, Derek Jones, UK MD of Kuoni, John Hays, owner of Hays Travel and Peter Dennis, chairman of TTI. Oh, and look out for David Burling, MD of TUI UK and Peter Shanks, President of Cunard Line – their interviews will be going live soon. n If you’d like to feature on Decision Makers TV or sponsor the show, please contact us: Micaela.juarez@decisionmakers.tv


WWW.DECISIONMAKERS.TV

DENIS WORMWELL, CEO OF SHEARINGS GROUP

“THE GOOD THING ABOUT THE TRAVEL INDUSTRY IS THAT IT IS A MERITOCRACY – YOU CAN START AT THE BOTTOM AND GET TO THE TOP, AS I DID MYSELF”

JOHN BEVAN, UK MD OF VOYAGE PRIVE

“WHEN YOU’RE SELLING AS AN AGENT YOU HAVE NO RESPONSIBILITY, SO YOU CAN SELL ANY OLD PRODUCT YOU LIKE, TAKE THE COMMISSION, THEN TELL THE CLIENT TO DEAL WITH THE PRINCIPAL”

JOHN MCEWAN, CEO ADVANTAGE TRAVEL CENTRES

WE NEED TO WORK HARDER COLLECTIVELY WITH THE GOVERNMENT, TO GET THEM TO SEE THAT TRAVEL AND TOURISM IS A VERY VALUABLE PART OF THE ECONOMY. I THINK WE’VE FAILED IN THE PAST TO GET THAT MESSAGE THROUGH COHESIVELY” PAUL SIMMONS, UK DIRECTOR, EASYJET

“THE INDUSTRY HAS BEEN FRAGMENTED, SO LOBBYING AGAINST THINGS LIKE APD AND TAX INCREASES HAVEN’T WORKED TO SOME EXTENT BECAUSE DIFFERENT AIRLINES [AND TRADE ASSOCIATIONS] HAVE BEEN SAYING DIFFERENT THINGS. WE NEED TO SPEAK WITH ONE VOICE.”

“ANY CONSUMER BUYING HOLIDAYS SHOULD BE FINANCIALLY PROTECTED, WHICH ISN’T THE CASE TODAY…”

WTM Catalogue 2012 I 9


WTM TEAM

WTM Team welcomes you to ExCel London

From front row to back, left to right 1. Simon Press - Fiona Jeffery 2. Natalie Whittaker - Stella Grant - Evangeline Estrella 3. Sula Riedlinger - Ruth Creely - Charlotte Sutton - Tori Wilson 4. Rebecca Morris - Charlotte Fewlass - Abbi Modaberi - Amy Francis - Virginie Ludmer 5. Holly Riedlinger - Sam D’elia - Paul Nelson - Lucie Winter - Lindsay Whittaker - Jane Larcombe 6. Samantha Massey - Emma Rawle - Nicole Collett - Raj Thakkar - Jamie Bell 7. Laura Vettore - John Standley - Deborah Dewe - Micaela Juarez - Fiona McKenna

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Romance Fiji Experience the romance of Fiji and its 333 islands

Exhibiting: Tourism Fiji Air Pacific ATS Pacific Lalati Resort & Spa Pacific Destinationz

Photo courtesy of Liku Liku Lagoon Res

ort

Please visit us on Stand AS 650

fijime.com WTM Catalogue 2012 I 11


WTM ADVISORY COUNCIL MEMBERS

WTM Advisory Council Members Dermot Blastland, Non Executive Director, On the Beach (OTB)

Carol Hay, Director of Marketing UK & Europe, Caribbean Tourism Organisation (CTO)

Tracey Poggio, Chairman, Association of National Tourist Office of Representatives (ANTOR)

Geoffrey Breeze, Marketing Director, World Travel & Tourism Council (WTTC)

Tracy Halliwell Director of Business Tourism & Major Events London & Partners

Mary Rance, Chief Executive Officer, UKInbound (UKI)

Martin Craigs, Chief Executive Officer, Pacific Asia Travel Association (PATA)

Gareth James, Executive Secretary, European Tourism Action Group (ETAG)

Ken Robinson CBE FTS Chairman, Tourism Society Think Tank (TS)

Sandie Dawe MBE, Chief Executive, VisitBritain (VB)

Tom Jenkins, Chief Executive Officer, European Tour Operators Association (ETOA)

Dr Zoltan Somogyi, Executive Director, World Tourism Organization (UNWTO)

Dr William Maxwell (Hon) PhD. F.Inst.TT, Financial Director, Institute of Travel and Tourism, (ITT)

Nigel Vere Nicoll, Chief Executive, African Travel & Tourism Association (ATTA)

Baroness Morris of Bolton OBE DL, Deputy Speaker House of Lords, President WTM Advisory Council

Nikki White, Head of Destinations and Sustainability, ABTA Ltd. The Travel Association

Philippe Forest, Country Manager for UK and Ireland, International Air Transport Association (IATA)

Tony Gonchar, Chief Executive, American Society of Travel Agents (ASTA)

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WTM Catalogue 2012 I 13


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TTuesday uesday 6 N November ovember f‚wŠ„‹ƒi‹Š{‰I<J f ‚wŠ„‹ƒi‹Š{‰I<J Folllowing opening remarks Following remarks from from World World d Tourism Tourism Organisation Or ganisation (UNW (UNWTO) TO) Secre Secretary-General tary-Gen neral TTaleb aleb Rif Rifai ai and World World Travel Travel Market Market Chairman C Chairman Fiona Fiona Jeffery Jeffery OBE, OBE, the the world’s world’s tourism tourism bosses and d ministers ministers will take take part par t in a panel debate debate on Tuesday Tuesday 6 November November at the the UNWTO UNWTO & WTM WTM Ministers’ Min nisters’ Summit.

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14 I WTM Catalogue 2012

With Witth the the UNWTO UNWTO predicting predicting as many many as as one billion billiion tourists tourists will travel travel the the world world this this year, year e r, the the e discussion focuses focuses on the the obstacles obstacle es still still limiting limiting growth growth in the the industry industry and in particular pa ar ticular restrictive restr t ictive air transport transpor t policies and agreements agreements as well well as dated dated procedures procedures for for entering enterin ng countries. cou untries. These barriers barriers will be highlighted highlighted against against tourism’s tourism’s capacity to to create create economic ec conomic posterity possterity and jobs, allowing allowing discussion to to focus foc cus on how how best best to to break break down down the the many m y man economic eco onomic barriers barriers for for the the benefit benefit of all. alll.

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Official Sponsor

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WTM Catalogue 2012 I 15

5


Delivering the Global Marketplace Reed Travel Exhibitions is the world’s leading exhibition organiser for travel & tourism events with over 30 years of experience. Our portfolio is sure to suit all your business needs with global, regional, and niche travel events in Europe, the Americas, Asia, Australia, and the Middle East. Our shows are where the travel community meets to: ● Access innovations and business solutions ● Understand the demands of a dynamic market ● Maintain or advance positioning within the industry

AIME 26-27 February 2013 Melbourne Convention & Exhibition Centre, Melbourne, Australia The Asia-Pacific incentives and meetings exhibition

Latin America

World Travel Market Latin America 23-25 April 2013 Transamerica Expocenter São Paulo, Brazil

The leading global event for the Latin American

International Luxury Travel Market Africa 8-9 April 2013 Mount Nelson Hotel, Cape Town, South Africa

GIBTM 25-27 March 2013 ADNEC, Abu Dhabi, United Arab Emirates The Gulf’s incentive, business travel and meetings

The leading ‘by invitation only’ event for the luxury travel

exhibition

community of Africa

Arabian Travel Market 6-9 May 2013 Dubai International Convention & Exhibition Centre, Dubai United Arab Emirates The leading travel exhibition in the Middle East

travel industry

International Luxury Travel Market Asia 3-6 June 2013 Shanghai Exhibition Centre Shanghai, China The leading ‘by invitation only’ event for the luxury travel community of the Asia Pacific

AIBTM 11-13 June 2013 McCormick Place, Chicago Illinois, USA The Americas’ meetings and events exhibition

CIBTM

IFTM Top Resa 24-27 September 2013 Paris Expo - Portes de Versailles Paris, France

2-4 September 2013 China National Convention Centre Beijing, China China’s incentive, business travel and meetings exhibition

The international event for the French travel market

International Luxury Travel Market Americas 30 September-3 October 2013 Riviera Maya, Mexico The leading ‘by invitation only’ event serving the luxury

World Travel Market 4-7 November 2013 ExCeL, London United Kingdom The global event for the travel industry

travel sector of the Americas

Business Travel Market 6-7 November 2013 ExCeL, London United Kingdom The event for the business travel industry

International Golf Travel Market 11-14 November 2013 A different venue every year

The world’s premier event dedicated to golf tourism

EIBTM 26-28 November 2013 Fira Gran Via Barcelona, Spain The global meetings and events exhibition

International Luxury Travel Market 2-5 December 2013 Palais de Festivals et des Congrès Cannes, France The leading ‘by invitation only’ event for the global luxury travel community

www.reedtravelexhibitions.com A division of Reed Elsevier Registered in England, Number 678540

16 I WTM Catalogue 2012


MICE Programme

Ministerial Programme

Social Media Programme

Sports Programme

Technology Programme

* For full schedule details visit www.wtmlondon.com or download the free WTM app at www.wtmlondon.com/app

Monday 05 Nov Platinum Suite 3

Platinum Suite 4

Platinum Suite 5 & 6

South Gallery Rooms 19-22

09:00 –10:00 (Platinum Suite 1, 3 and 4)

09:30 – 10:00

10:00 –12:00

WTM Speed Networking

Press Breakfast

WTM Technology enabling Travel

Meridian Club Members and Exhibitors Only. The first of two Speed Networking sessions provides Meridian Club Members & Exhibitors with an opportunity to hold a series of mini meetings to discuss business with each other before WTM opens.

Press Only. Join the WTM Press Team for a continental breakfast before WTM Forecast Forum.

10:00 – 11:00

(The second Speed Networking session takes place 10:00 - 11:00 on Thursday 8 November in Meridian Club Lounge - AF750)

WTM Forecast Forum The World Travel Market 2012 Industry Report

11:30 –12:30

Press Only. Find out the latest trends in the travel and tourism industry from the WTM exhibition floor with the unveiling of the World Travel Market 2012 Industry Report.

WTM Official VIP Opening Ceremony Hosted by Stephen Sackur, internationally renowned BBC correspondent and presenter. 11.30 - Welcome and industry overview by Fiona Jeffery OBE, Chairman World Travel Market 11.45 - Opening by Barry Gibbons, former global Chairman and CEO of Burger King 12.00 - Presentation of the WTM Global Awards

Barry Gibbons

Presenters: Juliet Morris, Former BBC Breakfast presenter and Fiona Jeffery OBE, Chairman of World Travel Market.

12:30 –13:30

WTM Official VIP Reception VIP Opening Reception including drinks and a light lunch.

13:00 – 14:00

Sponsored by

WTM Global Trends Report 2012 Press Only. Introducing the session WTM ‘s Head of Communications Micaela Juarez. Presenter Babita Sharma, News journalist and presenter for BBC World News will reveal the trends in the WTM Global Trends Report 2012. Euromonitor International’s Global Head of Travel and Tourism Research, Angelo Rossini, Travel & Tourism Analyst, Euromonitor International will answer press questions.

14:30 – 17:00

WTM Travel Innovation Summit in association with Travel Technology Initiative and OpenTravel Travel Technology Initiative and OpenTravel are at the forefront of the deployment of technology in the travel industry. The two organisations have teamed up with World Travel Market to throw a spotlight on innovation. Innovation is the lifeblood of travel. At this summit you will hear from the leading lights of the travel industry as well as new entrants with innovative business models. Chair: Paul Richer, The Travel Technology Consultancy; Speakers: Simon Breakwell, Board Member at Hipmunk, Co-Founder & Board Member Trover.com, founder of Expedia in the UK and Europe; Richard Lewis CEO Interchange & Consort Hotels, Best Western Hotels, Beacon Purchasing; Dr. Nicola Millard, Customer Experience Futurologist, BT; Charles Ehredt, Head of Venture Farm & Innovation, Odigeo (Opodo, eDreams, GO Voyages, Travelllink); Vikas Arora, Solution Sales Professional, Bing Maps (Microsoft); Stephany van Willigenburg, Industry Manager, Google. Sponsor Speaker: Peter Wickes, Vice President Business Development, UK and EMEA, WorldPay. Sponsored by

WTM WRTD Programme

IFITT is hosting a workshop at the WTM2012 to discuss the “Technology Enabled Tourism Experience Economy”. The experience economy has become an increasingly important concept in modern society as well as in business. Today, consumers increasingly strive for experiences gained by the consumption of products/services. Tourism as a traditionally service-dominated industry has always been on the forefront of the experience economy. Organised by IFITT.

Silver Sturgeon Boat

10:00 11:00 11:30 12:00 –15:00

Chair: Professor Dimitrios Buhalis, President, IFITT

Captains of Industry Lunch

Speakers: Barbara Neuhofer and Dimitrios Buhalis, eTourismLab, Bournemouth University; Noel Hunwick, Owner, Inamo Restaurant London; William Beckler, Director of Innovation, lastminute.com; Carlo Fontana, General Manager, Hotel Lugano Dante; Rainer Schuster, Founder, Pixtri OG; Robin Worsnop Chair, Edinburgh Tourism Action Group (ETAG); Mathias Schattleitner, Ski Amade; Nathan Clapton, VP Mobile Partnerships, Tripadvisor. ...Read more*

By Invitation only. World Travel Market 2012 will host the prestigious Captains of Industry Lunch. This exclusive, high calibre lunch welcomed by Fiona Jeffery OBE, Chairman, World Travel Market will host guest speaker Dr Michael Frenzel, Chairman of the TUI Group Plc and top industry leaders. Chair: Michael East FCA, Managing Director, Eastcastle Management Group. Speaker: Dr Michael Frenzel, Chairman of the TUI Group Plc.

12:00 12:30 13:00 13:30 14:00 14:30

15:00 - 15:05

Presentation from WTM Sports Programme Official Sponsor - Eurosport Mark McFarlene, Commercial Director 15:05 – 16:30

Tourism and the Olympic Games 2012 A review of the predictions, plans, realities and tourism outcomes of London 2012, and what should be done now to capitalise on the global attention on the UK for the future? Chair: Ken Robinson CBE. Speakers: Sandie Dawe, CEO, VisitBritain; David Edwards, VisitBritain; James Berresford, Chief Executive, Visit England; Gordon Innes, CEO, London and Partners; Tom Jenkins, Executive Director ETOA; Mary Rance, Chief Executive, UK Inbound.

Michael Frenzel 15:00 –17:00

Sponsored by

A Taste of ILTM at WTM By invitation only. Following on from the success of the previous Luxury hosted buyers programme, WTM and ILTM are proud to announce the forthcoming - ‘A Taste of ITLM at WTM’. This is an appointment driven session to bring together selected luxury market Exhibitors and Buyers, pre-approved by International Luxury Travel Market (ILTM).

15:00 15:30 16:00 16:30

Sponsored by

17:00 – 18:00

The World Tourism Awards The World Tourism Awards, celebrating its 15th anniversary, was established by Reed Travel Exhibitions and co-sponsors American Express, Corinthia Hotels and the International Herald Tribune to “recognize the extraordinary” ...Read more*

TT370 Technology Theatre

17:00

17:00 – 18:00

WTM Technology Drinks Reception All Technology Buyers Welcome! Sponsored by

WTM Catalogue 2012 I 17 All information correct at time of print.

17:30


WTM W TM 2012 2012 Ev Events ents Pr Programme ogramme

Airline Airline Programme Pr ogramme

BRICS Programme Pr ogramme

Business Day D ay

Cruise Cruise Programme Pr ogramme

Hotel Hotel Programme Pr ogramme

TTuesday uesd day 06 N Nov ov Platinum Suit Suite e1

110:00 0 00 0:00 11:00 1 1:00 11:30 1 1:30 12:00 12:00

Platinum Suit Suite e3&4

o y’s Technology Technolo eve TToday’s oda ogy events ents byy PPaul cha Richer, organised or ganised & chaired aired b aul Richer, PPar Genesys. Senior Partner, artner, Genesys.

–12:00 111:00 1:00 –1 2:00

111:00 1:00 –13:00 –13:00 00

Search S earch EEngine ngine Update U p d a te 2 2012 012

U NW TO & WTM UNWTO W TM Ministers Minis ters Summit Summi t O pen Borders Borders and and Open Open Skies: S kies : Breaking Breaking Barriers Barriers to to Travel T r a ve l Open

Even with Even with the the fast-growing fas a t-growing popularity popularity of social media, the the search search engines continue to to be tthe he primary primary influence inflfluence on the the success or otherwise otherwise of all travel travel businesses. It is vital vital to to g get et yyour our search search engine en ngine strategy strategy working working well well for for your your business whether whet ether this this is based on going ffor or top-ranking g in organic top-ranking organic search search listings listings or deploying deploying a search search engine marketing marketing budget budget tthat hat hits the the keywords keyw y ords with with tthe he highest highest return return on investment. investment. But ut doing well well on the the search search engines is a moving mo oving target. target. Often Often travel travel companies companies find last last month’s mont m h’s successful formula formula is this able failure. o keep miserable with this month’s month’s m miser failure. It is vital vital tto keep up to to date date wi th what is happening in the the ever-changing developments e ver-changing g world world of search. search. In this this seminar you yo ou will hear about bout the the latest latest de velopments from Paul Richer, Sen Senior nior P PartnerGenesys fr om tthose hose who o are are rreally eally in the the know. know. Chair Chair:: P aul Richer, artnerGenesys – The Travell TTechnology echnol h logy C Consult ltancy. Speak S kers: Nate Natte B Bucholz, h l IIndustry Indus d tr dus t y Head of Travel, Travel,l Travel Consultancy. Speakers: Bucholz, Google UK; Carsten Ca arsten Kraus Kraus Founder Founder & CEO of Data Data Quality GmbH / FFACT-Finder ACT-Finder Travel; Travel; Google Andrew Jones,, Head of Search Search A ccount Management, Management, Yahoo! Yahoo! UK. Andrew Account

Sponsored Sponsor ed by by

12:30 12:30 13:00 13:00 13:30 13:30

Tourism ttoday Tourism od day is one of the the ffastest astest g growing rowing economic sectors sectorrs in the the world. world. In spit spite e of increasing increasing economic uncer uncertainties, tainties, international international tourism tourism grew grew by by 4% in n 20 2011 11 tto o rreach each 982 million tr travellers. avellers. In 20 2012, 12, UNW UNWTO WTO es estimates timates tthat hat one billion tourists tourists will travel travel tthe he w world orld in a sing single le year year. year. Yet Yet many many obstacles obs tacles sstill till remain remain tthat hat limit the the g growth rowth of the the tourism tourism sector sector and its immense capacity to to create cr eate economic eco onomic pr prosperity osperity and jobs. Among these these ar are e rrestrictive estr t ictive e air transport transport policies and agreements, ag reemen nts, as w well ell as “old-fashioned” “old-fashioned” entr entryy procedures. procedures. The he G20 Leader Leaderss meeting in Mexico Mexico in June 20 2012 12 rrecognised ecognised the the “r “role ole of travel travel and tourism tourism as a vvehicle ehicle for for job creation, creation, economic growth g rowth and d de development”, evvelopment”, and, “while recognising recognising tthe he so sovereign ovver e eign rright ight of States States to to contr control ol tthe he entryy of fforeign entr orreign nationals”, committ ed tto o “w ork towards eloping tr ave el ffacilitation acilitation initiativ es committed “work towards developing de evve travel initiatives supportt of job cr creation, poverty global growth”. 2012 in suppor eation, quality quality work, work, po ovverty rreduction eduction and nd g lobal g rowth”. The 20 12 UNWTO UNWTO &W TM Min he World ravel Mar ket will seek tto o shed light on ho w countries WTM Ministers’ Market how nisters’ Summit at tthe World TTravel countries can effectively advance travel liberalization ef fectively cooperate cooperate tto o adv ance tr avel ffacilitation acilitation and promote prom motte tthe he necessary necessary liber alization of air tr avel. The debat e will ffocus ocus on: Exis ting obs tacles tto o the h sus tained g row wth of tr avel and travel. debate Existing obstacles sustained growth travel the impact Current ttourism; ourism; Success ccess sstories tories of visa facilitation facilitation and the the im pact on n demand and jobs; Cur rent air transport tr ansport p es necessary o advance owar a ds an open skies air tr avel indus try. measures travel industry. policies and measur necessary tto advance ttowards Opening Remarks: Remarks: Fiona Fiona Jeffery Jeffery OBE, Chairman, Chairman, World World Travel Travel Market; Market; Taleb Taleb Rifai, Rifai, SecretarySecretaryGeneral, World General, World Tourism Tourism Organization Organization (UNWTO). (UNWTO).

112:30 2:30 –1 –13:30 3:30

Content C ontent C Converts onver ts This seminar will ill tell tell you you about the the latest latest adv advances ances in content content that that converts converts w website ebsite visitors visit ors tto o cus tomer o s. It is now heir customers he customers. now possible for for travel travel companies companies to to give give ttheir customers tthe ability to to create create custom custom travel travel guides, personalised personalised to to ttheir heir own own w tastes tastes and interests interests With With broadband br oadband now ead and 4G mobile launching widespread no ow widespr launching across acrosss the the world, world, video content content is becoming the the h norm. norm. It is now now possible to to embed menuing systems sy sysstems in videos to to provide provvide develop, a seamless viewing vie ewing experience. experience. Mapping continues to to de velo op, allowing allowing travellers travellers to to see around ttheir heir destinations destinations ons and learn learn ttheir heir way way ar ound before before arriving. arriving. iving Attend A Attend this this seminar and hear about these these latest lattest developments. developments. Chair Chair:: Paul Paul Richer, Richer, Senior P Partner artner Genesys, Genesys, The Travel Travel Technology Speakers: Director Technology Consultancy. Consult onsultancy. Speak ers: Ana Laborde, Laborde, Founder Founder and Dir ector of Sales & Marketing, uiomatic Travel Travel Technologies; Technologies; Vikas Vikas Arora, Arora, Solution ution Sales Professional, Professional, Bing Marketing, Guiomatic Maps (Microsoft); Granville, (Microso oft); Robert Robert Gr anville, Managing Partner, Partner, LittleVoice. LittleV Voice. V oice.

Sector: H.E. Mr. Speak kers: Public Sector: Mr. Abulfas Abulfas Garayev, Garayev, Minister Minister of Culture Culture and Tourism, Tourism, Speakers: Azerbai jan n; H.E. Mrs. Mrs. Sheikha Mai bint Mohammed Al Khalifa, Khalif alifa, Minister Minister of Culture, Culture, Bahrain; Bahrain; Azerbaijan; H.E. Ms. Mari Mar ari Elka, Elka, Pangestu, Pangestu, Minister Minister for for Tourism Tourism and Creative Crea ative Economy, Economy, Indonesia; H.E. Mr. Mr. Mar thinus Van a; H.E. Mrs. Marthinus Van Schalkwyk, Schalkwyk, Minister Minister of Tourism, Tourism, South South Africa; Africa Mrs. Gloria Gloria Guevara Guevara Manzo, Secretary Secr etary of Private ivate Sector: Sector: Mr Mr.. Jeff ole, Director, o Tourism, Tourism, Mexico. Mexico. Pr Jeff Poole, Poo Director, Government Government and Industry Industry Affairs, Afffairs, International International Air Transport Transport Association (IATA); (IA ATTA); A Mr. Mr. David David Scowsill, Scowsill, President President & CEO, CEO World d Travel enzel Chairman World Travel & Tourism Tourism Council (WTTC); (WTTC); Dr Michael Michael Frenzel, Frenzel, Chairman of TUI Travel Travel plc; Mr. Mr. Vijay Vijay Poonoosamy, Poonoosamy, Vice Vice President President International International & Public blic Affairs, Affairs, Etihad

Supported Suppor ted by by Sponsored Sponsor ed by by

14:00 1 4:00 1 4:30 14:30

–15:00 114:00 4:00 –1 5:00

–15:00 114:00 4:00 –15:00 00

Social S ocial M Media ed ia M Master a s ter C Class la ss

FFace ace to to Face Face with wi th Lord Lord Andrew Andrew Adonis Adonis - ITT IT T Conference C o n fe r e n c e

Many travel Many travel organisations organisations are are no now ow w finding that that social media iss not not jus justt a fantastic fantastic customer cus tomer service servic ce channel channel but is also driving driving a significant proportion prop portion of sales. This is not not sstraightforward traightforward tto o ac achieve hieve but requires requires dedication and effort, effort, correctly correctly ffocused ocused towards towards meeting your your business b objectives. objectives. Does your your organisation organisation have have a social media strategy? strategy? If so, so is it working workin ng to to yyour our satisfaction? satisfaction? In this this session, you you will hear ear from from those those with with tthe he experience e xperience to to give give yyou ou a real real insight into into succeeding on this this important im mportant channel. channel. Chair:: Paul Chair Paul Richer, Ric cher, Senior PartnerGenesys PartnerGenesys – The Travel Travel TTechnology echn nology Consultancy. Consultancy. Speak ers: Nick Nick Stafford, Stafford, General General Manager, Manager, Living Social Escapes, capes, Eur ope; Debbie Speakers: Europe; Hindle, Managing ging Dir ector, Four Four bgb; Ben Jost, Jost, Chief Executive Executtive Officer, Officer, TTrustYou. rustYou. Director,

The former formerr Secretary Secretary of State State for for Transport, Transport, Lord Lord Adonis, Adonis, will ill discuss the the urgent urgent transport transport challenges c hallenges e facing facing the the UK, in particular particular the the contentious contentious issue sue of runway runway capacity in the the South-East Sout h-East of England. England. Is a third third runway runway at Heathrow Heathrow realistic, realisstic, and does Lord Lord Foster’s Foster’s Thames Estuary Esstuary Airport Airport make make sense? Lord Lord Adonis Adonis will be interviewed int ntervie ewed by by ITT Chairman, Chairman, Dr Steven Steven Freudmann. Freudmann.

115:00 5:00 115:30 5:30 16:00 16:00

115:00 5:00 –1 –16:00 6:0 00

Sponsored Sponsor ed by by

115:30 5:30 –1 –16:30 6:30

Going Goi ng M Mobile obile As PC sales fall, falll, smartphone smartphone sales continue to to rocket rocket with with And Android droid handsets now no ow w ttaking aking the the lion ’s share. share. The e PC has entered entered a period period of decline, netbooks netbooks are are dead and it appears appears lion’s tthat h t mobile hat bil computing co omputing ti is i the the h futur ffuture. t e. Is I mobile bil working working ki for for your yourr organisation organisation i ti or are are yyou ou in danger danger of being be eing left left behind? Is the the time now now right right to to in vest iin n this this channel channel or is it still still a invest viable option option just ju ust to to rely rely on the the web? web? Hear from from those those who already already e have the the hard-won hard-won have e xperience about ab bout how ho ow w tto o profit profit from from going mobile. Chair Chair:: Paul Paul Richer, Richer, Senior Partner Partner experience Genesys, Speakers: David Genesyys, The TTravel ravel Technology Technology Consultancy. Consultancy. Speak kers: Da avid Slocombe, Head of President COO, Mobile, lastminute.com; lastminute.com; Jason Bryant, Bryant, Co-Founder, Co-Founder, Pr esiden nt and C OO, Nor1, Nor1, Inc.; Rust,t, CE CEO, SStefan tefan Rus EO, Exicon Ltd.

116:30 6:30 117:00 7:00 117:30 7:30

Sponsored Sponsor ed by by

117:00 7:00 –1 –18:00 8:00

TThe he Travel Travel Weekly Weekly Cruise Cruise Debate D eb a te In a rare rare public p appearance, appearance, the the Chairman Chairman and Chief Executive Executive of the the world’s world’s largest largest cruise cr uise company, com mpany, Micky Micky Arison, Arison, speaks speaks to to Travel Travel Weekly Weekly UK K Editor-in-Chief Editor-in-Chief Lucy Lucy Huxley Huxley about a tumultuous ous year year for for the the sector. sector. He will be joined by by managing naging directors directors of Carnival Carnival Corporation Cor poratio on br brands ands including Costa Costa Cr Cruises uises tto o discuss the the outlook ffor or the the g global lobal cruise cruise indus industry. try. Chair:: Lucy Chair Luc cy Huxley, Huxley, Travel Travel Weekly Weekly Group Group UK Editor-in-Chief. Editor-in-Chief. hief. Speakers: Speak ers: Micky Micky Arison Arison Carnival Carnival Corporation Corporation Chairman Chairman n and CEO (by (by live live video link), David Da vid Dingle, Ding gle, Managing Director, Director, Carnival Carnival UK, and Michael Mic chael Thamm, Managing Director, Director, Costa & Aida (on stage). Cos ta Cruises Cruises u stage).

116:00 6:00 –17:00 –17:00 00

Airline Air line - Out Ou t of of Africa Africa Africa is the Africa the least least developed developed of the the continents in terms terms of air traffic traffic development development yet yet traffic traffic is growing growing strongly. strongly. Local airlines airlines complain complain that that it is non African African companies companies who are are the the chief c hief beneficiaries beneficiar eficiaries of growth growth but we we are are now now beginning to to see the the development development of strong strong airlines air lines capable apable of home grown grown growth. growth. New New generation generation aircraft aircraft such such as Boeing’s Boeing’s 787 787 and Airbuss A350 will help this. this. John Strickland Strickland will cover cover questions ques u tions including: What are are the the opportunities op portunitties which which Africa Africa presents presents in terms terms of air travel travel and and tourism tourism development? development? What are ar e the the challenges challeng h es in terms terms of distance, distance, infra infra structure structure and d regulation? regulation? Are Are Africa’s Africa’s native native carriers car riers losing lossing out? what new new airline airline business models are are we we seeing? Chair:: John Chair Joh hn Strickland, Strickland, JLS JLS Consulting. Speakers: Speak kers: Ed Winter, Winter e , CEO of Stelios’s Stelios’s new new African African vventure enture FastJet; Fas a tJet; Tewolde Tew wolde GebreMariam, GebreMariam, CEO, Ethiopian Ethiopian Airlines; Airirlines; Mbuvi Ngunze, COO, COO, K enya Airways. Airways. Kenya

LLatest a test TTech ech TTrends rend s The entire entire tr travel avel e and tourism tourism industry industry is driven driven by by its technology. technolog gyy. Global distribution distribution systems, sy ystems, CRSs, the the w web, eb, mobile, social media and more more all come co ome together together tto o cr create eate a complex complex technological technological infrastructure. infrastructure. The travel travel industry industry communicates com mmunicates and shares shares product pr oduct through throug gh this. this. Consumers Consumers find out about our products products and make make that that all important important purchase pur chase via the the h same infrastructure. infrastructure. But technology technology changes changess fast. fast. Today’s Today’s lat latest est device device might be tomorrow’s tomo orrow w’s dinosaur. dinosaur. Att Attend end this this seminar and learn learn a about the the lat latest est consumer and travel travel technology technology h trends trends that that will be affecting affecting you you and your your o customers. customers. Chair Paul Richer, Ric cher, Senior Partner, Partner, Genesys Genesyyss – The Travel Travel Technology Techno ology Consultancy. Consultancyy. Chair:: Paul

8

Chair Steven Freudmann. Freudmann. Chairman, Chairman, ITT. ITT. Chair:: Dr Steven Speak ker: Lord L d Andrew Lor Andrew Adonis Adonis (Former (Former Transport Transport Secretary). Secretary). y Speaker: Organised Or ganised d by by ITT. ITT.

18AllI inf WTM Catalogue 2012 information ormation c cor correct rect at time of pr print. int.

WTM W TM Ministerial Minis M terial Dinner in association with with UNWTO UNWTO and VisitBritain VisitBritain 19:00 – 22:30

By invitation only. The exclusive evening, now in its fourth year, will host Tourism Ministers and Senior Aides from around the world at Mansion House, Central London. Editors from global leading travel trade publications will also be present at this year’s prestigious event.


MICE Programme

Ministerial Programme

Social Media Programme

Sports Programme

Technology Programme

WTM WRTD Programme

* For full schedule details visit www.wtmlondon.com or download the free WTM app at www.wtmlondon.com/app South Gallery Room 19

South Gallery Room 20

South Gallery Rooms 21 + 22

10:00 11:00

11:00 –12:00

11:00 – 12:00

11:00 – 12:00

Adventure Travel, Trends and Economic Impact

The Travel Weekly Insight Annual Report

Activity Tourism

This session addresses the current state of affairs of the adventure tourism sector, growth patterns and potential. Additionally, we’ll explore the importance of the economic impact of adventure tourism versus mass tourism to support purposeful development of specialised forms of tourism as means of stimulating local economic growth.

An economic and political overview of the year and future prospects for the UK outbound travel market. It will cover all the core sectors of the travel industry including aviation, tour operating, cruise, distribution, online and luxury.

Activity tourism is fast becoming an important source of income to many nations. The industry has responded to demand by helping holidaymakers travel to remote parts of the world. WTM World Responsible Tourism Day asks what responsibility do tour operators and activity providers have to ensure the safety of travellers and/or the protection of the environments they use?

Speaker: Chris Doyle, Executive Director-Europe, Adventure Travel Trade Association, Editor, AdventureTravelNews.com

Chair: Ian Taylor, Executive Editor, Travel Weekly (Author of Travel Weekly Insight). Speakers: Graham Pickett, Partner, Travel Tourism & Leisure, Deloitte; Sarah Smalley, Managing Director, GfK-Ascent.

11:30

Chair: John Swarbooke, Professor of Tourism & Hospitality, Manchester Metropolitan University. Speakers: Skiing: Veronica Tonge, Consultant, Responsible Skiing; Diving: Claudia Townsend, Consultant, Hidden Britain; Mountaineering & Trekking: Ashley Hardwell, Senior Lecturer, Leeds Metropolitan University.

12:00 12:30

12:30 – 13:30

12:30 – 13:30

12:30 – 13:30

Wildlife Tourism

Business Value of Meetings

Tourism and Child Protection

The trend of millions of travellers who like to watch animals in their natural habitat is growing every year and has become a significant source of employment and income for developing countries. But rapid development also brings numerous environmental concerns that could endanger wildlife.The session will study how the industry can positively contribute, educating visitors, and helping to fund conservation.

You want to prove the business value of meetings (BVOM), but want to know if the process is cost- and value-effective. Unfortunately, there’s no industry consensus, according to new research supported by the MPI Foundation and AIBTM. In fact, BVOM varies widely by meeting types, as do its measures and their uses. Attend this session to help you a) prove the ROI of measuring BVOM, b) attain senior management buy-in and much more.

Chair: Brian Wood, Product Manager, Wildlife Worldwide. Speakers Caroline Warburton, Wild Scotland; Abhishek Behl, Wild Navigator; Dickson Ole Kaelo, Conservationist, Maasai Mara, Joss Kent, Chief Executive Officer, &BEYOND.

Speaker: Didier Scaillet, Chief Development Officer, Meeting Professionals International.

Child protection has long been a major concern of many people within the industry including World Travel Market who, in the past, has worked with UNWTO and ECPAT, the champion of children’s rights, promoting greater awareness and recognition of the issues. Disquiet continues to grow as travel and tourism unwittingly contributes to internal child trafficking. The panel will explore how the industry can more effectively address the challenge of protecting children Chair: Harold Goodwin, Professor of Responsible Tourism Management, Leeds Metropolitan University Speakers: Michael Horton, ConCERT Cambodia; Stephen Farrant, Director, International Tourism Partnership & Youth Career Initiative; Claire Ellaway, Director, WCE Group Operations; Marina Diotallevi, Programme Manager, Ethics & Social Dimensions of Tourism, UNWTO; Julie Naylor, Head of Customer Relations, Thomas Cook.

14:00 – 15:00

14:00 – 15:00

Is tourism inclusive enough?

Keys to the World

Maximising Local Economic Development

14:00

Is an annual holiday something which everyone should expect? In this panel we’ll look at the different assumptions in Europe and further afield about the right to an annual holiday and look at the different ways in which the industry rises, or not, to the challenge of making provision for everyone. Chair: Paul Maynard, MP for Blackpool North & Cleveleys, All Party Group on Social Tourism. Speakers: Charles-E. Bélanger, Director, Organisation Internationale du Tourisme Social (OITS); Ian Reynolds, Chairman, Family Holiday Association (FHA); Luc Gobin, Head of Tourism for All Department, Toerisme Vlaanderen. Fiona Harris, Kuoni Travel Limited; Thea Joldersma, Family Holiday Association.

In this session a panel of travel experts will discuss how social media is changing the way we choose travel destinations and what we experience when we get there. How are editors using social media to connect with their travelling audience and, importantly, how can destinations work with them to create successful campaigns?

Tourism claims to be the world’s largest industry and employs 1 in 12 people. In this panel we look at how tourism can increase its contribution to the local communities in destinations through employment, local sourcing of goods and services and by encouraging tourists to buy local.

14:30

Speakers: Andrew Evans, National Geographic Traveler’s Digital Nomad; Andrew Nelson, Writer.

Chair: H.E. Kamalesh Sharma, Commonwealth Secretary General.

15:30 – 16:15

China Tourism Forum – Inbound China has become the 4th largest tourism market in terms of international arrivals. However, with its territory as big as Europe, the tourism industry has been elevated and is set to develop its inbound tourism even further. Speakers: Vice Chairman of CNTA; President of WTTC Mr. David Scowsill; Director Generals of Regional Tourism Boards from China, plus Senior executives of China Travel Service; China International Travel Service etc and also CEO of Tui China Mr Schneider and the Chairman of India Tour Operators Association Mr Subhash Goyal. Organised by China Business Network.

16:45 – 17:30

China Tourism Forum – Outbound With 70 million outbound visitors from China visiting other parts of the world in 2011 and rising to possibly 80 million by the end of 2012, China truly has become a driving force of the travel and tourism industry worldwide. This session will deliver the latest report on outbound travel from China and speakers will share practical experience of supporting senior officials. Speakers: Dr Taleb Rifai, Secretary General, UNWTO; Mary Rance, Chief Executive, UK Inbound; Tom Jenkins, Executive Director, European Tour Operators Association; Prof. Wolfgang Arlt, China Outbound Research; Dr Adam Wu, COO, CBN Travel and MICE; Mr Marcel Schneider, CEO, Tui China. Organised by China Business Network.

Organised by

15:30 – 16:30

Building Bridges of Collaboration for Sustainable Tourism Development in the Mediterranean Region (IIPT) The Mediterranean Region is the world’s most visited destination and UNWTO projections are that it will be adding 10 million more international arrivals a year for a total of 500 million by 2030. The region is currently challenged with economic issues in source markets; political transitions of the Arab Spring in Northern Africa; preserving natural and cultural heritage; and the impacts of climate change. This session will bring together key Ministers to explore opportunities for collaborative strategies for sustainable tourism development in support of the UN Millennium Development Goals. Introduction: Louis D’Amore, Founder and President, International Institute of Peace through Tourism (IIPT) Chair: Senator Akel Biltaji, former Minister of Tourism and Antiquities, Jordan and Special Advisor to HM King Abdullah II. Speakers: Dr. Taleb Rifai, Secretary General, UNWTO H.E. Mohamed Hisham Abbas Zaazou, Minister of Tourism, Egypt; H.E. Mr. Nayef Al-fayez, Minister of Tourism & Antiquities, Jordan; Mr. Elhamy ElZayat, Chairman and CEO, EMECO Travel, Egypt.

17:00 – 18:00

ATTA Regional Meeting Open to all, the Adventure Travel Trade Association (ATTA) delivers a global adventure travel market insights and trends briefing. Peer-to-peer networking between attending media tour operators, destinations, and adventure travel agents will help to close this session just ahead of the WTM AdventureDrinksConnect, no-host, informal gathering today at 18.30 at The Fox Pub (outside ExCeL). Chair: Chris Doyle, Executive Director-Europe, Adventure Travel Trade Association, Editor, AdventureTravelNews.com.

14:00 – 15:30

Speakers: Chris Gale, Project Manager, City & Guilds Centre for Skills Development; Garry Wilson, Product and Purchasing Director, TUI; Lamin Drammeh, Project Manager, Sandele Showcase and Guaranteed Gambian Producers Group; Manisha Pande, Director and General Manager, Village Ways Travel.

13:00 13:30

15:00 15:30 16:00

16:30 – 17:30

Responsible Volunteering

16:30

Increasing demand for volunteer experiences is being met by a growing number of volunteer service organisations. Most of these emerging companies have excellent, transparent credentials with the aim of matching volunteers to projects. However, there is increasing concern amongst host governments about the activities of some volunteering companies. This session will search out the problems and how they can best be addressed.

17:00

Chair: Mark Tanzer, Chief Executive, ABTA. Speakers: Sallie Grayson, Co-Founder and Programme Director for Responsible Volunteering, People and Places; Richard Oliver, Chief Executive, Year Out Group; Paul Miedema, Owner Calabash Tours, Chair, Calabash Trust.

17:30

Tuesday continued… WTM Catalogue 2012 I 19


Airline Programme

WTM 2012 Events Programme

BRICS Programme

Business Day

Cruise Programme

Hotel Programme

Tuesday 06 Nov South Gallery Rooms 23 + 24

South Gallery Rooms 25 + 26

10:00

Technology Theatre - TT370 10:30 – 11:15

Are There Too Many Players in the Online Travel Industry Value Chain? Is the process of buying travel too convoluted?

11:00 11:30 12:00 12:30

11:00 – 12:00

11:00 – 12:00

Investment & Finance

How To Measure Travel Blogger ROI

What initiatives should investors and owners be undertaking now to stay ahead of the game? Get the full global picture from an impressive line-up of operators and advisors.

What’s the relative value of a blogger’s tweet, Facebook post, blog post, email, instagram photo? How does the number of followers, fans, page views, retweets, likes, stumbles, affect the value of each? Once value is measurable, how do you calculate the ROI of an investment in bloggers given that each offers a different mix of social reach and focuses on different niches? Numbers are important but how would you value subjective elements such as the blogger’s personality, professionalism, etc... Blogger ROI is a challenging issue.

Chair: Russell Kett FIH, Managing Director, HVS. Speakers: Arthur De Haast FIH, Chairman, Jones Lang LeSalle Hotels; Laurence Geller CBE FIH, Chief Executive Officer, Strategic Hotels & Resorts; Patrick Fitzgibbon, Senior Vice President Development, Hilton Worldwide; Sir David Michels FIH, President, Institute of Hospitality. Organised by the Institute of Hospitality.

13:30 14:00 14:30 15:00

Organised O i d by b

11:30 – 12:15

Using Distribution to Capitalise on ‘The Market Segment of One’ In today’s hyper-connected travel space, guests know what they want, how to find it and it’s worth. Or do they? Speaker: Erik Munoz, Executive Director Sales & Marketing EMEA & Americas – SiteMinder. ...Read more*

Organised by

12:30 – 13:30

Risk Management From terrorism to cyber-crime, in an ever complex world of global challenges, which are the best strategies for hotels to adopt to mitigate risk?

13:00

Chair: Oliver Gradwell, Founder and Director, Travel Bloggers Unite. Speakers: Keith Jenkins, founder of Velvet Escape Blog; Janice Waugh, founder of Solo Traveler Blog; Debbie Hindle, MD of FourBGB; Melvin Boecher, founder of Traveldudes.

Speakers: David Cabreza, Director, Hilton Worldwide; John Howell, Managing Director, Multicom ...Read more*

Chair: Philippe Rossiter FIH, Chief Executive, Institute of Hospitality. Speakers: Bill Fairweather, Chair, Institute of Hotel Security Management; Dr Alex Paraskevas, Senior Lecturer, Strategy Risk Management, Oxford Brookes University; Joy Przeczek, Vice President Risk & Information Management, American Express; Paul Moxness, Vice President Safety & Security, Carlson Rezidor Hotel Group; Philip James, Partner, Pitmans; Tim Wright, Partner, Kingston Smith. Organised by the Institute of Hospitality.

12:30 – 13:30

12:30 – 13:15

World Travel Market 2012 Industry Report

The Impact of Social Media & Online Reputation Management on Hotel Revenue

Hear travel and tourism’s most comprehensive report on the future holiday trends from WTM exhibitors and Meridian Club members as well as UK holidaymakers. Presenters: Juliet Morris, Former BBC Breakfast presenter and Micaela Juarez, Head of Communications, World Travel Market.

13:30 – 14:15

What are the 4 Ps of Conversion for the Online Travel Supply Chain? The challenge of delivering quality responses to availability search requests can be simplified with the right insight. 14:00 – 15:00

The Future for Activity, Adventure and Sports Tourism

WTM Global Trends Report 2012

Chair: Ken Robinson CBE. Speakers: Ashley Toft, Managing Director, Explore Worldwide; Catherine Crone, Managing Director, Headwater Holidays, TUI; Chris Chesak, VP, The Adventure Travel Trade Association; Paul Easto, Director, Wilderness Scotland.

Speaker: RJ Friedlander, CEO, ReviewPro.

Organised by

14:00 – 15:00

Activity, Adventure and Sports Tourism is evolving fast; changing demographics, changing expectations – as new destinations and activities evolve. What does the future hold? How can every destination get the best from Activity tourism?

A look at the top online trends that will help to improve guest satisfaction and revenues.

Introducing the session WTM’s Head of Communications Micaela Juarez. Produced in association with Euromonitor International the report presents an overview of the leading new trends emerging within the industry, focusing on key regions and topics. Presenters: Babita Sharma, News journalist and presenter for BBC World News and A Representative from Euromonitor International.

Speaker: Jonathan Boffey, Business Development Director, Triometric. ...Read more* Organised by

14:30 – 15:15

TripAdvisor for Hotels: How to Promote Your Business on the World’s Largest Travel Site. TripAdvisor discuss essential online marketing strategies including how to manage your reputation online & tools to help you reach TripAdvisor’s 60 million unique monthly visitors. Speaker: Karen Plumb, Senior Strategy Director, Sales EMEA, TripAdvisor for Business.

Sponsored by Organised by

15:30 16:00

15:30 – 17:00

15:30 – 16:30

Senior Business Travel Managers Forum

Progress in Responsible Tourism

This session is strictly by invitation only. Having set the topics for discussion on the agenda themselves, some of the UK’s leading business travel managers will be debating the issues that matter to them. After this session, all attendees are invited to network with exhibitors at the Meridian Club Drinks Reception (17.00 - 19.00) in the Meridian Club Lounge - AF750.

Rio+20, the landmark United Nations conference on sustainable development, took place in June 2012 and in November, WTM World Responsible Tourism Day will be looking back at progress since 1992. Speakers will examine the sustainability contribution by industry and destinations, identifying current priorities.

Mobile? Social? New trends? A Hotel Marketing Master Class

Chair: Martin Brackenbury, Director, Classic Collection Holidays. Speakers: Harold Goodwin, Professor of Responsible Tourism Management Leeds Metropolitan University; Jane Ashton, Head of Sustainable Development, TUI Travel plc; Shaun Vorster, Special Adviser Minister of Tourism, South Africa.

Speakers: Vincent Ramelli, CEO WIHP ...Read more*

Chair: Lee Whiteing, Travel & Fleet Manager EMEA, HSBC.

16:30

Organised by

15:30 – 16:15

Every year there are new technologies, new ideas, popular sites and more. But how to stay on top of it all? How to stay focused while not missing out on the new technologies coming out every few month.

Organised by

16:30 – 17:15

The 3 Ps of Hotel Sales: Pricing, Productivity, People

17:00

Meridian Club Lounge North Hall, AF750 17:00 – 19:00

WTM Meridian Club Drinks Reception

17:30

For Meridian Club Members and Exhibitors Only. An informal opportunity to network with exhibitors. Refreshments will be served and entertainment will be provided by Emma Jane, a well established artist known for her smooth vocals & groove.

20 I WTM Catalogue 2012 All information correct at time of print.

Demystify the real situation of online hotel sales and position yourself favourably in today’s market. Understand pricing models, channel productivity and what people are saying about you to make the sales process more lucrative. Speakers: Ryan Haynes, VP Marketing, eRevMax Technologies; ...Read more* Organised by


MICE Programme

Ministerial Programme

Wednesday 07 Nov

Social Media Programme

Platinum Suite 4

10:00

10:30 – 11:00

Official WTM WRTD Opening Ceremony

Management of Customer reviews. Why are hotels so bad at it? Does it really matter?

Welcome and industry viewpoint from Fiona Jeffery OBE, Chairman, World Travel Market. Opening by Charlie Mayhew, MBE, Chief Executive, Tusk Trust.

Sponsored by

11:00

11:00 – 12:00

Virgin Holidays Responsible Tourism Awards

Chair: Steve Endacott, Chief Executive, On Holiday Group Ltd.

Presentation of the Virgin Holidays Responsible Travel Awards 2012, the largest awards of their kind in the world. Organised by responsibletourism.com sponsored by Virgin Holidays and in partnership with Metro Newspaper, World Travel Market and Geographical.

NEW WTM WRTD Speakers Corner

12:00 – 12:30

As part of the WTM World Responsible Tourism Day programme, delegates will get the chance to talk about their own responsible tourism activity, explore new ideas and introduce opinions on ethical trends. There will be 13 ten-minute Speakers’ Corner slots on Tuesday and Wednesday on the exhibition floor.

Tuesday 06 Nov

Wolfgang M. Neumann, Executive Vice President and Chief Operating officer of The Rezidor Hotel Group – one of the world’s fastest growing hotel companies – is to take WTM World Responsible Tourism Day’s HOTseat. He will be interviewed by Stephen Sackur, BBC World’s presenter of HARDtalk.

Wednesday 07 Nov Stand Location: AS275 - South Hall 12.00 – 12.10 Thomas Armitt, West Africa Discovery, UK: The responsibility that international consultants have when working with developing countries to implement tourism products. 14.00 – 14.10 Jo Owen, Trustee of Harnessing Job Opportunities through Play & Education, Soria Moria/HOPE Cambodia/ ConCERT, Cambodia: Good communication bringing key community benefits in Siem Reap. 15:30 – 15:40 Simon Beck, Safari Legacy, Tanzania: Africa’s wildlife under critical threat from poaching.

11:30 12:00 12:30

12:30 - 15:00 Platinum Suite 1

WTM WRTD Lunch By invitation only - sponsored, organised and hosted by BBC World News.

Sponsored by

12.00 – 12.10 Pandurang Taware, President & Managing Director, Agri Tourism, India: Pioneering Agri Tourism in India as supplementary income and livelihood in agriculture to address the migration of rural youths to cities. 14.00 – 14.10 Joss Kent, &Beyond’s CEO, South Africa: The Way I See It: Luxury experiential travel in Africa and South Asia. 15.30 – 15.40 Judy Matengo, Ol Tukai Lodge, Kenya: On the traumas of young African girls facing life without education.

12.30 – 12.40 Chrispin Joseph Beer-Sheba, Kushiland Expeditions & Tours, Tanzania: How a tourist attraction can help poverty reduction. 14.30 – 14.40 Dominic Hamilton, Metropolitan Touring, South America: Raising the bar in sustainable building and socially beneficial tourism development. 16.00 – 16.10 Iaia Pedemonte, Gender Responsible Tourism, Italy: How responsible tourism can help women with expert advice, data and good practice.

Sponsored by Virgin Holidays Responsible Tourism Awards 2012

WTM WRTD HOTseat with Wolfgang M. Neumann, Executive Vice President and Chief Operating officer of The Rezidor Hotel Group

Stand Location: AS275 - South Hall

Stand Location: UKI230 - North Hall

WTM WRTD Programme

Platinum Suite 3

11:00 – 12:00

As an industry, Hoteliers seem to hate review sites like Trip-advisor, bemoaning their accuracy and fairness. However, 60% of holiday makers now look at Customer Review scores before booking a holiday. Successfully managing a hotel’s online review scores can increase bookings by 30% with the same averting spend. Too good to be true? Come and listen to expert advice on quick and simple ways to boost review scores and how these reviews need to be posted to maximise exposure within Google.

Technology Programme

* For full schedule details visit www.wtmlondon.com or download the free WTM app at www.wtmlondon.com/app

South Gallery Rooms 27 + 28

Wednesday 07 Nov

Sports Programme

WTM Powerhouse Economies There is exceptional potential for growth in Brazil, China, India, Russia and South Africa as origin markets. How real is this potential? What will inhibit this growth? Where are the business opportunities? ETOA and ETC will present research into each market with an economic and demographic overview, followed by two expert speakers providing a travel industry perspective and a short Q&A session. Organised by ETOA in conjunction with ETC. Introduced by Tom Jenkins of ETOA and Leslie Vella of ETC. Moderated by Stephen Sackur of BBC World News.

13:00 13:30 14:00

14:15 – 14:30 14:30 – 15:30

AIRLINE - Setting the scene Taking a hard look at the challenges the industry continues to face and the mountains it must climb: Fuel prices soaring; Taxes rising; Demand weakening; Airport and runway capacity. Chair: John Strickland, Director, JLS Consulting. Speakers: Christine Ourmieres, CEO, CityJet; Luke Pollard, Head of Public Affairs, ABTA; Manuel Lopez Colmenarejo, Director Corporate Affairs, Iberia; Stewart Wingate, CEO, Gatwick Airport ...Read more* 15.30 - 15.35 Presentation from WTM Sports Programme Official Sponsor - Eurosport

Introduction 14:30 – 15:05

BRAZIL André Fass, Global Director of Product, Abreu Online; Peter De Jong, VP of Business Development, STB (provisional). 15.10 – 15.45

CHINA Dorosthy Teng, Department Manager Inbound Services, Kuoni/GTA; Carey Fletcher, Chairman, China Holidays Group.

INDIA

15:35 – 16:30 Optimising

Ashwini Kakkar, Executive Vice Chairman, Mercury Travels; Yashraj Jain, Editorial Associate, Indian Compass.

Tourism is usually cited as a major gain for Host Nations of major international events. But what should the rights holders (like IOC, FIFA, F1 etc) be doing to help deliver the potential tourism benefits? Chair: Ken Robinson CBE. Speakers: Michael R Payne, former Marketing Director IOC and Strategic Adviser to Broadcast and Media, Governments and International Sports Events, Companies and Corporations; Sandie Dawe, CEO, Visit Britain; Michele McKenzie, President, Canadian Tourism Commission; Geoffrey Lipman, President, ICTP.

15:00

15.50 – 16.25

Mark McFarlene, Commercial Director.

the Tourism Benefits of Major Events for Host Nations: overcoming marketing constraints - a call for a new approach by Rights Holders

14:30

15:30

16.30 – 17.05

RUSSIA Helène Lloyd, Director, TMI Consultancy; Representative from Business Services International.

16:00

17.10 – 17.45

SOUTH AFRICA Susan Thesen, GM, British Tips.

16:30

Sponsored by

Stand Location: UKI230 - North Hall 16:30 – 17:30

12.30 – 12.40 Sarah Allard, Lost Earth Adventure, UK: Educating clients to act responsibly; outlining work of the International Porter Protection Group. 14.00 – 14.10 Sallie Grayson, People & Places, UK: The key ethics of volunteering with children. 14:30 – 14:40 Andrej Brglez, EGOZERO, Slovenia: The beginning of a journey of responsible discovery - travelling by electric car. 15:30 - 15:40 Roland Monsegu, Explore World Heritage, Ireland: The challenges of marketing World Heritage sites.

Latest Tech Trends The entire travel & tourism industry is driven by its technology. Global distribution systems, CRSs, the web, mobile, social media and more all come together to create a complex technological infrastructure. The travel industry communicates and shares product through this. Consumers find out about our products and make that all important purchase via the same infrastructure. Chair: Paul Richer, Senior Partner Genesys – The Travel Technology Consultancy ...Read more*

17:00 - 18:30 Platinum Suite 1

WTM WRTD Networking Reception An unrivalled chance to meet and share views on responsible tourism with experts and those who are new to responsible tourism or are considering responsible tourism activity within their business for the first time.

Sponsored by

Wednesday continued… WTM Catalogue 2012 I 21

17:00 17:30


WTM 2012 Events Programme

Airline Programme

BRICS Programme

Business Day

Cruise Programme

Hotel Programme

Wednesday 07 Nov South Gallery Room 19

South Gallery Room 20

South Gallery Room 21 + 22

10:00 10:30 – 12:00 10:45 – 12:00

11:00 11:30 12:00

11:00 – 12:00

Customer Service

What do guests expect today and how do the hotels respond to it?

When ‘good’ is no longer good enough, how can hotels win the war for customer loyalty? Is there even such a thing as customer loyalty anymore? Find the answers to these questions, and many more.

This session will include new figures and stats resulting from 2012 about the global trends and the spa market. Furthermore it will feature new trends regarding the wellbeing needs of the spa traveller and how the hotels respond to that.

Chair: Ann Corrigan FIH, Managing Director, Hospitality Assured.

Chair: Anne Biging, Managing Director, Healing Hotels of the World.

Speakers: Bulent Osman, Managing Director, The App Garden; Heiko Figge FIH, Managing Director, Guoman & Thistle Hotels; Darren Gearing MIH, Vice President and General Manager, Shangri-La Hotel at the Shard, London; Sean Valentine MIH, Managing Director, Aspire Group. Organised by the Institute of Hospitality.

Out Now Business Class - Better LGBT Marketing Strategies The global market for tourism by lesbian, gay, bisexual and transgender (LGBT) travellers accounts for more than 6% of total tourism spending. As more industry participants gear up to meet the travel needs of LGBT people, there is an increasing need for industry-leading expert understanding & insights. The LGBT Marketing Masterclass at WTM presented by Out Now defines the global standard for education in the area of LGBT tourism. Chair: Ian Johnson, Founder and CEO, Out Now. Speakers: Hanna Muoniovaara, Marketing Manager, Helsinki City Tourist & Convention Bureau; Ruben Sandoval, CEO of LGBT Confex - presenters of the 2nd International Business & Expo LGBT in Mexico; Darren Cooper, Senior Consultant, Out Now Global. Organised by Out Now.

12:30 – 13:30

12:30

12:30 – 13:30

Marketing in 2020 Do the traditional models of marketing still hold sway? How will hotels need to evolve their marketing strategies to satisfy business goals over the remainder of the decade?

13:00

Chair: Jeffrey Epstein FIH, Founder/Publisher, Best Loved Hotels; Speakers: Brian Reeves, Chief Executive, Officer Avvio; Cho Wong, Chief Executive, Supranational Hotels; Paul West MIH, Managing Director, Ignite Marketing. Organised by the Institute of Hospitality.

13:30 14:00 – 15:00

14:00 14:30 15:00

The Paradigm Shift in Travel and Tourism New Rules for Competitive Success Changes in consumer behaviour and technology, particularly the Internet, are radically transforming the face of travel and tourism. This paradigm shift has resulted in the demise of tourism’s golden age characterised by unlimited growth and exploitation of the environment. The world economy has simultaneously seen unprecedented ‘recession’. This adjustment process is bound to take a toll on tourism’s growth. Not only will growth slow, the direction and distribution will also change. Industry players will not be able to capture market share by using the ‘same old’ formula. This presentation will offer key strategies for continued competitiveness amidst a changing industry. Speakers: Auliana Poon, Director, Tourism Intelligence International; Kevon Wilson, Analyst, Tourism Intelligence International.

16:00 16:30 17:00

Are hotels now over engineered? Does the customer have a voice in hotel design? Is there a demand for simplicity? Are sustainable hotels affordable? Listen to expert opinion from architects, designers and hotel operators.

Chair: Michael Flaxman FIH, Former Chief Operating Officer, Americas, Accor. Speakers: Dexter Moren, Director, Dexter Moren Associates; Liam Lambert FIH, Chief Operating Officer, Corinthia Hotels; Robert Cook FIH, Managing Director, De Vere Village Hotels; Vanessa Brady, President, Society of British Interior Design; John Firrell MIH, Managing Director, Considerate Hoteliers Organised by the Institute of Hospitality.

What will Tourism do to realise its potential as a global economic stimulator? This will be an interesting debate looking at what it is that the international tourism industry can do to really act on the fact that it represents 5% of the global economy. Impressive figures such as these are often displayed but where is the collective will to back them up and show that tourism really can make an active difference in terms of job creation and helping to improve the economic situation around the world? What does the industry need to do, and how can it do it?

Chair: Kurt Janson MTS, Policy Director, Tourism Alliance. Speakers: Taleb Rifai, Secretary General, United Nations World Tourism Organisation; Richard Prosser, Chairman, CarTrawler and a member of the World Economic Forum’s Aviation, Travel and Tourism Council.

Meridian Club Lounge North Hall, AF750 17:00 – 19:00

WTM Meridian Club Drinks Reception

17:30

Travel Weekly - Taking Responsibility for Cruise During WTM’s Responsible Tourism day this session will hear from experts in the cruise industry about the stringent environmental and sustainable operating standards it is increasingly being expected to meet by the destinations it serves. How are cruise operators using new technology and procedures to ensure the modern cruise ship leaves as small a footprint on the ports they visit as possible and what are the emerging challenges? What lessons were learned from the Costa Concordia disaster? Speakers: David Dingle, Managing Director, Carnival UK; Michael Thamm, Managing Director, Costa Cruises. & Aida. Chair: Lee Hayhurst, Head of News, Travel Weekly Group UK.

Hotel Design 14:00 – 15:00

Country Brand Index 2012/2013 We will be sharing the research from this year’s report which features expert opinions, statistics and proprietary, global, quantitative data to create the largest study of its kind. Assessing 118 countries across 26 image attributes and 6 measures of brand strength, it contains trends, insights and points of view on Business, Tourism and Countries. The overall and individual criteria results will be revealed during the seminar as well as the new addition of the Future Fifteen country brands. Speaker: FutureBrand country Brand Expert.

15:30 – 16:30

15:30

12:30 – 13:30

For Meridian Club Members and Exhibitors Only. Join us in toasting 21 years of doing business! Celebrate Meridian Club’s 21st Anniversary with complimentary blue cocktails, canapés and a free prize draw. Enjoy the live entertainment and make the most of the prime opportunity to network with exhibitors.

22 I WTM Catalogue 2012 All information correct at time of print.

14:00 – 15:00

Innovation: Shaking Up the Travel Marketplace Dizzying advances in technology are transforming the way consumers around the globe search, shop, book & share travel. Mobile adoption is soaring and empowered, hyperconnected travelers are engaging in entirely new ways. The accelerated pace of innovation is disrupting business as usual, compelling travel companies to consider major strategic shifts. How will you respond? This session provides a virtual weathervane for gauging what lies ahead as PhoCusWright shares the hot topics & key trends that will shape the online travel landscape in 2013 and beyond. Speakers: Cees Bosselaar, Director, Business Development and Destination Marketing Specialist, PhoCusWright; Florence Kaci, Director, Sales, EMEA and European Market Specialist, PhoCusWright. Organised by PhoCusWright.

15:30 – 16:30

Excursions Without Excuses - Improving the Quality of Excursions Through Sustainability Join the Travel Foundation and a host of industry experts for an insightful and lively focus on sustainable excursions. From developing products that give back, to auditing and ‘fixing’ problems, the session will discuss the issues and present both best practice case studies and practical advice on getting excursions right. The seminar will also include a look at the Travel Foundation’s new Sustainable Excursions tool and give delegates a chance to put their own excursion-related questions to the expert panel. Chair: Salli Felton, Head of Programmes, The Travel Foundation.

15:30 – 17:00

The Debate: Is the Travel and Tourism Industry Taking Responsibility for Reducing its Greenhouse Gas Emissions? Following the success of last year’s debate on who benefits from tourism this year, two teams will debate whether the industry is doing enough to reduce the carbon pollution caused by transport and accommodation or if it is necessary for government to regulate the world’s largest industry?

Chair: Prof Harold Goodwin, Responsible Tourism Management, Leeds Metropolitan University. Leading the case FOR the industry: Matt Gorman, Chair, Sustainable Aviation. Witnesses: Jonathon Counsell, Environment Director, British Airways; Stephen Farrant, Director, International Tourism Partnership; James Whittingham, Environment Manager at TUI TRAVEL PLC. Leading the case AGAINST the industry: Paul Peeters, Associate Professor Sustainable Transport & tourism of CSTT, NHTV Breda University of Applied Sciences Witnesses: Scott Cohen, Surrey University; Dr Janet Dickinson, Bournemouth University.


MICE Programme

Ministerial Programme

Social Media Programme

Sports Programme

Technology Programme

WTM WRTD Programme

* For full schedule details visit www.wtmlondon.com or download the free WTM app at www.wtmlondon.com/app South Gallery Rooms 23 – 26 Gogobot and Siren Communications are delighted to be partners of WTM Social Travel Market 10:30 – 10:45

Introduction to WTM Social Travel Market 2012 10:45 – 11:15

Is Foursquare an irrelevance - or the biggest thing in travel? The check-in app has been around for three years and last year saw its main competitor, Gowalla, snapped up and shut down by Facebook. Meanwhile, Google Places was canned in its drive to develop Google+. But is foursquare going to be what it promises – or is it a business app for free coffee, group discounts (AmEx) and local business updates - and not a travel-focused business at all? Chair: Mark Frary, Co Founder, WTM Social Travel Market and Travel Perspective. Speaker: Omid Ashtair, Foursquare UK - Director, Business Development Europe. 11:25 – 12:05

The Pyschology of Social Media

Technology Theatre - TT370 10:30 – 11:15

The digital destination marketing revolution will be televised Rich content will become an increasing part of the immersive experience destination websites will need...Read more*

Chair: Lee Hayhurst, Editor, Travolution Speaker: Oliver Turnbull, Founder, Incite People. 11:30 – 12:15

Trends in online reviews

11:00 11:30

Hoteliers are often focused on their own reviews, but you can learn a lot from analysing reviews...Read more*

Speaker: Seth DeHart, Director, Revinate.

Less than 20% of firms use SM because it is central to strategy. Now discover why SM is CRITICAL for the future. Chair: Steve Keenan, Co-Founder, WTM Social Travel Market and Travel Perspective. Speakers: Allister Frost, Wild Orange Media, former Head of Digital Marketing Strategy at Microsoft; Steve Keenan, Co-Founder, WTM Social Travel Market and Travel Perspective.

12:00

Sponsored by

12:15 – 13:00

12:30 – 13:15

Video and Blogging: More Than One Way

Data.Trend.Connect - Panning for gold in the information stream

We all know how important video is becoming for everyone in the social world but how do you do video with only a small investment? We cover the trend towards taking customer UGC for free with and without pro-editing (Expert Africa and Inside Japan); the option of filming a blog trip (Media Ark and MSC Cruises) and a fourth way – working with vloggers (Intrepid Travel and The Perennial Plate. Their project cost little but their film on food in Vietnam was seen by half a million people). Chair: Steve Keenan, Co-Founder, WTM Social Travel Market and Travel Perspective. Speaker: James Mundy, Inside Japan; Matt Carroll, Media Ark; Nicola Frame, Intrepid Travel.

10:00

12:30

Using data for bettering...Read more*

Speaker: Tim Weeks, VP Business Development, Europe, RateGain.

13:00

Sponsored by 13:10 - 13:45

Getting Content into the Traveller’s Hand: Mobile Trends Chair: Mark Frary, Co-Founder, WTM Social Travel Market and Travel Perspective (www.travelperspective.co.uk). Speaker: Kevin May, Tnooz. ...Read more* 13:50 – 14:20

What jobs are there in social media for 2013? You’re a student and know your SM. You also know a little about coding, creating a website and marketing. Aside from that, you love travel, can maybe write and know where to put an apostrophe. You’re a star - but where should you be looking to make a mark in 2013 when there are no jobs? Chair: Mark Frary, Co-Founder, WTM Social Travel Market and Travel Perspective. Speakers: Jason Geall, Managing Director, The Student Room; Joanna Matloka, 77 Agency.

13:30 – 14:15

Travel Marketing is Dead

Chair: Jay Ganaden, Chief Marketing Officer and Design Lead, Bynd.

How to Sort Bloggers from Blaggers They’re coming in droves: bored professionals, mums with itchy feet and young blades with a yearning to travel. And self-publishing is the panacea accelerating the charge of the amateur brigade keen to travel the world. But many don’t even have a blog, let alone any proven ability to research, fact-check or write. So how is the travel industry supposed to sift the good from the bad and downright ugly? What’s worked so far, what hasn’t – and is it down to legwork, or will technology be the answer? Chair: Mark Frary, Co-Founder, WTM Social Travel Market and Travel Perspective. Speakers: Rick Calvert, CEO, TBex; Ayngelina Brogan, Bacon is Magic.

14:00

Sponsored by

14:30 – 15:15 14:30 – 15:30

13:30

A masterclass that leads the audience through the myriad of social and mobile marketing strategies...Read more*

TripAdvisor for Destinations: Your Global Travel Partner Speaker: Sarah Mathews, DMO Sales Manager, TripAdvisor...Read more* Sponsored by

14:30 15:00

15:30 – 16:15

15:45 – 16:45

The Best Bloggers Innovations of 2012 OK, having established that we can identify those bloggers who can write and look after themselves, how did the world’s leading bloggers progress during the year? E-zines, online publishing, collaborative publishing, hosting other bloggers – there has been a shedload of movement this year. We ask the innovators to give a 5-minute pitch and invite two social media journalists to comment on the ideas. Chair: Kevin May, Tnooz. Creatives: Nellie Huang (Wild Junket – iPad magazine); Kash Bhattacharya (Budget Traveller – 50 best hostels book and website); Janice Waugh (Solo Traveller – Handbook travel Series); Sarah Lee (LiveShareTravel – TV and video); Gary Arndt (How I made $100k in first year of monetizing blog); Matt Kepnes, NomadicMatt. Journalists: Jen Howze, BritMumsLive; Mark Hodson, 101 Holidays.

A simple way to increase the attractiveness and profitability for rent-a-car companies, hotels and travel agencies The ComfortWay company presents a new product on the European market ...Read more*

Speaker: Oleg Pravdin, Managing Director, ComfortWay. Sponsored by

16:30 – 17:15

How to get to know your customer and harness that knowledge to the best effect This is a very important topic and a key trend that we have identified in email marketing. Through effective targeting and segmentation...Read more* 18:30 – 22:00

The Annual Travel Bloggers’ Table Football Challenge By invite only. The organisers of WTM Social Travel Market will again be taking over the basement at Bar Kick in the heart of Shoreditch. An invited crowd will take to the tables in a frenzied challenge accompanied by free beer and chilli con carne - a winning combination at this legendary babyfoot institution. Last year, Martin Solly - in-house blogger at laterooms.com - took the trophy. But who will walk away with the trophy this year?! Free beer and wine. Contact: mark.frary@travelperspective.co.uk.

Speaker: Renato Vitolo, Director, Mailzulu. Sponsored by

WTM Catalogue 2012 I 23

15:30 16:00 16:30 17:00 17:30


WTM 2012 Events Programme

Airline Programme

BRICS Programme

Business Day

Cruise Programme

Hotel Programme

Thursday 08 Nov Platinum Suites 3 & 4

10:00 11:00 11:30 12:00 12:30

Meridian Club Lounge North Hall - AF750

11:00 – 13:00

10:00 –11:00

FUTURE YOU (Students only)

WTM Speed Networking

As always, Future You delegates will hear from people in industry who are at the beginning of their careers and who are already making their mark. This year will include winners from TTG’s initiative, “Tomorrow’s Travel Leaders” – a group of 30 under 30s who have been identified as the future stars of the sector and who will take to the stage to share their stories! For information, updates on the programme and other exciting opportunities, please visit our dedicated website: www.futureyouconference.co.uk Moderated by Danny Waine, Perfect Weddings and Honeymoons. Future You is compulsory for students attending World Travel Market on Thursday 8 November.

Platinum Suite 5 & 6

Meridian Club Members and Exhibitors Only. The second of two Speed Networking sessions provides Meridian Club members and Exhibitors with an opportunity to hold a series of mini meetings to discuss business with each other.

WTM Talk Business Series - NEW! Micaela Juarez, Head of Communications, WTM, will introduce this years WTM Talk Business Series

13:00 13:30 14:00

World Travel Market and Travel Bloggers Unite present a best practice in travel blogging, highlighting commercial success and blogger collaborations between some of the most prominent experts and figures from within the travel blogging industry, including the founders of Traveldudes and Velvet Escapes. Speaker: Oliver Gradwell, Founder + Director, Travel Bloggers Unite.

John Strickland, Director, JLS Consulting talks with Carolyn McCall OBE, CEO of easyJet about life in the airline industry since she joined over 23 years ago. What have been the toughest challenges she’s faced, how has she steered the company to increased profitability and changed its customer focus? This is a must-attend session!

12:45 – 13:30

WTM Talk Business Series: Andrzej Moyseowicz, Strategy and Innovation Director for Europe, Middle East and Africa, Saatchi & Saatchi A brilliant opportunity to hear from one of the world’s most creative advertising giants Saatchi & Saatchi. He will be revealing how the power of creativity can help travel brands and businesses rise above the current business uncertainties.

16:00 16:30 17:00 17:30

Martin Glenn who was appointed CEO of Birds Eye Iglo Group in 2006, is accredited as the man who gave the frozen food industry a good shake-up. His business strategy of introducing more innovation into the company and the Birds Eye ranges, cutting costs and dropping under-performing products producing remarkable results are a valuable insight for the travel and tourism industry.

An opportunity to have a one-to-one session with an industry expert. They offer visitors invaluable hints and tips on dealing with the challenges for today’s market. Pre-book an appointment at wtmlondon.com/adviceclinics 1. Choosing the right technology for your Travel business Alan Kersley, Travel Technology Connections.

6. Employment law queries for employers and employees Jessica Learmond-Criqui, Learmond Criqui Sokel LLP.

2. Are you a Customer Centric Business or Not? Ann Corrigan FIH, Managing Director, Hospitality Assured.

7. Oliver Gradwell, Founder + Director, Travel Bloggers Unite.

3. Making your tourism services more accessible to disabled people. Brian Seaman, Access Advisor, Tourism for All UK. 4. Gay and lesbian travellers: Learn ways your business can profit from LGBT tourism. Darren Cooper, Senior Consultant, Out Now. 5. The Business Advantages of Responsible Tourism Harold Goodwin, Professor of Responsible Tourism Management, Leeds Metropolitan University.

8. Sustainability and Success: From Operations to Communications for Travel Providers and Destinations Peter Davis Krahenbuhl, Sustainable Travel Consulting. 9. Marketing your responsible tourism efforts Xavier Font, ICRT. 10. Perspectives on the airline sector John Strickland, Director, JLS Consulting. 11. Effective online video marketing for the travel sector Greg Brand, Creative Director/Travel Video Specialist, Travizeo, the travel video agency.

...Read more*

All information correct at time of print.

Chair: Philippe Rossiter FIH, Chief Executive, Institute of Hospitality. Speakers: David Stratton, Spikemarketing; Lynne Kirby, Managing Director, Enable Holidays; Magnus Berrglund, Scandic Accessibility Ambassador.

12:30 – 13:30

Are Tourists Paying Enough for Entrance to the World’s Natural and Cultural Heritage? The world’s natural cultural monuments and museums are vital resources for the tourism industry, as more and more people travel and visit these cultural sites. How are these natural and cultural heritage sites to survive the onslaught? What can the industry do to help conserve our world heritage? Chair: Dr Simon Woodward, ICRT, Leeds Metropolitan University. Speakers: Hetty Byrne, AONB Sustainable Tourism Officer, Forest of Bowland; Kath Bateman, Director, Càlédöñiâ, Languages - Culture Adventure; Ruth Kirk, Fundraising Manager, Nurture Lakeland.

WTM Talk Business Series: Martin Glenn, CEO, Birds Eye

Advice Clinics (Main Boulevard Area - Near Hall Entrance 10)

24 I WTM Catalogue 2012

Last year we looked at the “Business Case For Taking Responsibility For Ensuring Access For All”. This year we want to take a hard look at whether the industry is doing enough. How much progress has the industry made? Is it taking its responsibility seriously? What more needs to be done? Is more regulation the answer?

13:30 – 14:15

12:00 – 15:00

15:30

Is The Industry Doing Enough To Cater For People With Disabilities?

WTM Talk Business Series: Carolyn McCall OBE, CEO, easyJet

14:30 15:00

11:00 – 12:00

12:00 – 12:45

12:00 - 13:00

Whitepaper: Best Practice in Travel Blogging

South Gallery Rooms 19 + 20

14:00 – 16:00

Tourism Futures Forum This session will be organised by The University of Bournemouth in partnership with World Travel Market and will engage leading tourism practitioners from around the world on an interactive discussion to examine the future of tourism. The global challenges and opportunities for both tourism destinations and suppliers around the world require innovation in management and operations, calling for a major rethinking of both strategic and tactical Tourism Management. The Tourism Futures Forum will provide an insight into the future dimensions of the tourism industry. It examines major trends in tourism demand and supply and explores the strategic changes that lead to the international tourism industry restructuring. The Forum will be organised by The University of Bournemouth in partnership with World Travel Market, and the TravelDailyNews are organising this forum to facilitate debate about the key strategic changes and to engage in a discussion about the successful response of the industry. ...Read more*

Moderator: Professor Dimitrios Buhalis, Bournemouth University. Speakers: Jean-Claude Baumgarten, World Tourism Travel Council (WTTC). The Honourable Mr. Stephen Cadiz Minister of Tourism for Trinidad and Tobago; Hon Richard Skerritt, Minister of Tourism, St. Kitts. Nicolas Hall, SE1media. Gerard Brown, UBM Aviation, Routes UK. Sofia Panayiotaki, Director, PR MediaCo FSS; Theodore Koumelis, TravelDailyNews; Steve Page, Bournemouth University; Philip Alford, Bournemouth University; Claire Steiner, Institute of Travel and Tourism. Barbara Avdis is the Vice Chairman of the Historic Hotels of Europe organisation and the founder of the Yades Greek Historic Hotels in Greece.


MICE Programme

Ministerial Programme

Social Media Programme

Sports Programme

Technology Programme

WTM WRTD Programme

* For full schedule details visit www.wtmlondon.com or download the free WTM app at www.wtmlondon.com/app South Gallery Rooms 21 + 22

Turkish Culture & Tourism Office - Stand EM850

Technology Theatre - TT370

10:15 - 10:30

WTM Social Travel Market - Introduction to Day Two With Mark Frary, WTM Social Travel Market. 11:00 – 12:00

The Future for Tourism Consultancy - Improving Effectiveness and the Consultant Client Relationship This session by The Tourism Consultants Network of the UK Tourism Society will include suggested guidelines for commissioning a Consultant that have been prepared to help clients, and statement of Best Practice for Consultants. Chair: Chris Evans, The Tourism Company, representing The Tourism Society‘s Tourism Consultants Network. Speakers: Frederic Pierret, UN World Tourism Organisation; Roger Carter, Team Tourism; Sean Mann Senior Investment Policy Officer, Tourism, IFC/World Bank. ...Read more* 12:30 - 13:30

The Future is Halal : The Rise of the Affluent Muslim Traveller Muslims are predicted to make up almost one in three of the world’s population by 2025, and increasing numbers of well-heeled, well-educated Muslims are already seeking out goods and services that meet their religious needs - not only at home, but also when they travel. This session provides a detailed context to the emergence of a new and growing consumer group, The Global Urban Muslim... Where are they located? What are they looking for? ...Read more* Speaker: Navid Akhtar, UK Writer Broadcaster, Islamic/Halal Industry Expert. Organised by ATM (Reed Travel Exhibitions).

10:30 - 11:15

The Silk Road in 40 minutes: A Social Media Campaign An interactive workshop in which we take a tourism destination with little or no social media and show how to do something with impact in just 40 minutes…. Based on research gathered by STM, we ask a developer to build the perfect look. ...Read more* 11:20 - 11:55

#travelfail - Crisis Management and Social Media Many travel organisations have turned to social media to help them out of a crisis, as well as in-house training by media and crisis specialists. How can you do this effectively without making the crisis a total… ...Read more* 12:00 - 12:30

Spain - Marketing in the time of nada It’s no surprise that the budget of the Spanish Tourist Office has been cut. And cut again. Happily, this coincides with a shift in thinking – away from the numbers game of Facebook and more to the quality of the individual. The head of the Spanish NTO in the UK, Enrique Ruiz de Lera, explains how they are thinking to attract the ‘right’ people to Spain in 2013 using social media and no money. Speakers: Steve Keenan, WTM Social Travel Market and Enriqe Ruiz de lera, Head of Spanish Tourist Office, UK and Ireland.

10:30 – 12:00

WTM presents – Optimising Hotel Distribution: Channels & Direct Bookings Hotel distribution is becoming an increasingly complex discipline. It is essential to profitability that hotels maximise the yield on their finite, perishable stock. A room that remains empty is an expensively lost business opportunity that can never be recovered. Similarly, a room that is sold through the wrong channel at a less than optimum rate results in an irrecoverably reduced profit. ...Read more*

Green Innovation in Tourism: Enhancing Competitiveness and Reducing Costs. With one billion international visitors expected in 2012, how can tourism sustain its responsible growth through innovative practices aiming at reducing its negative impact? Innovation is the key to ensuring sustainability and keeping up with the competition. Tourism demonstrated to be a rather dynamic sector within the last century, and there is a need to find out how green innovation can uphold its growth and stir the sector’s competitiveness. Speakers: World Tourism Organization (UNWTO), Hotel Owner (of a zeroemission hotel in Europe), Destination Representative.

11:00 11:30

Chair: Paul Richer, Senior Partner, Genesys Speakers: Erik Munoz, Executive Director Sales & Marketing EMEA & Americas, SireMinder; Martin Soler, Marketing Director + former General Manager, WIHP; Rupert Gutteridge, Sales and Marketing Director, Guestline; Tim Weeks, VP Business Development, Europe, RateGain. In association with

12:00 12:30 13:00

Technology Theatre - TT370 13:00 - 13:30

Facebook (FB) – Where Does It Go From Here? With almost one billion users, Facebook is the pre-eminent social network – but how can travel and tourism companies make it work for them? We hear from a hotel group that is pushing the boundaries on how to use FB, as well as from FB itself on advertising and the latest features for brands. ...Read more* Speakers: Alfonso Gimenez, Marketing Director Europe, Fiesta Hotel Group; Neasa Costin, Facebook

13:30 14:00

13:35 - 14:10 14:00 - 15:15

10:00

Flanders is a Festival - Storytellers are Replacing Bloggers This summer, Flanders invited 92 bloggers to attend 40 concerts. Not to see Coldplay, but to immerse themselves in the Brussels-Flanders music scene and return to their countries as storytellers. Backed by a SM campaign, the campaign was the first stage in a sea of change in the region’s DMO marketing – and lays down a marker for the future of tourist board marketing worldwide. Hear the inside story....Read more* Chair: Steve Keenan, WTM Social Travel Market and Travel Perspective Speakers: Dr. Frank Cuypers, Strategic Marketeer, Brussels/Flanders.

14:30

14:15 - 15:15

The Best DMO innovations of 2013 A look at how other tourist boards and suppliers have been innovating in 2012 – and what plans are in place for 2013. We’ll be inviting six to come on stage – as with the blogger innovations – to talk about their ideas. Including Catalunya and its Instagram blog trip (complete gimmick – or template for innovative photo trips?); VisitEngland’s Fan in a Van around the Olympics and others to be confirmed. Chair: Steve Keenan, Co-Founder, WTM Social Travel Market and Travel Perspective. Speakers: Miquel Alabern, Director of Promotion, Catalunya; Rachel Kershaw, VisitEngland’s Fan In a Van; A Rep from VisitLasVegas; Kylie Clark, Head of PR and Marketing, Japan National Tourism Organization; Nicholas Montemaggi, Digital Press Officer at the Emilia Romagna Region Tourist Board; Simone Kurtzke, Visit Scotland.

15:00 15:30

15:15 - 15:20

Wrap and End of WTM Social Travel Market Round up of WTM Social Travel Market.

16:00

Gogobot and Siren Communications are delighted to be partners of WTM Social Travel Market

16:30 17:00 17:30 WTM Catalogue 2012 I 25


WTM EVENT: WTM WORLD RESPONSIBLE TOURISM DAY

WTM World Responsible Tourism Day

An Industry Phenomenon

Sweeping the Globe WTM’S SIXTH WORLD RESPONSIBLE TOURISM DAY, THE WORLD’S MOST AMBITIOUS RESPONSIBLE TOURISM INITIATIVE, IS GOING FROM STRENGTH TO STRENGTH – AND THIS YEAR’S EVENTS PROGRAMME IS THE MOST WIDE-RANGING TO DATE.

Although the main focus of the WRTD programme is on the actual day – Wednesday, 7 November – the straight-talking responsible tourism programme has become so popular that it now spans three days: Tuesday, Wednesday and Thursday. The day is also marked by travel companies and destinations worldwide with trade fairs, press conferences, competitions and consumer promotions. Building on 18 years of pioneering work, World Travel Market brings together a line-up of respected responsible tourism speakers to help educate, encourage and inspire. It’s also an opportunity to challenge opinions, exchange views, showcase responsible tourism activity as well as seek new ideas and strategies. WTM World Responsible Tourism Day 2012 is officially opened by Charlie Mayhew, MBE, Chief Executive and driving force behind Tusk, Africa’s number one community conservation wildlife charity. Founded by Mayhew in 1990 to help combat the devastating effects of ivory poaching in Kenya, Tusk is now changing the lives of rural communities right across Africa. He will be joined at the Opening Ceremony by Fiona Jeffery, OBE, Chairman of World Travel Market and Stephen Sackur, presenter of BBC World News flagship current affairs programme HARDtalk, who will host. Some of the world’s most impressive responsible tourism work is showcased when winners of this year’s Virgin Holidays Responsible Tourism Awards are revealed. In HOTseat, Mr Wolfgang Neumann, Executive Vice President & Chief Operating Officer, The Rezidor Hotel Group goes under the spotlight with Stephen Sackur talking about Think Planet! - an ambitious international energy saving initiative launched earlier this year.

26 I WTM Catalogue 2012

WTM WRTD 2012 Official Sponsor


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WTM Catalogue 2012 I 27


WTM EVENT: WTM WORLD RESPONSIBLE TOURISM DAY

WTM World Responsible Tourism Day Programme TUESDAY 6 November 2012

of British Travel Agents.

ACTIVITY TOURISM 11.00 - 12.00, South Gallery Rooms 21 & 22 Questioning the responsibility of tour operators and activity providers to ensure safety of travellers or protection of environments. Chaired by: Prof. John Swarbrooke, Professor of Tourism and Hospitality, Manchester Metropolitan University.

WEDNESDAY 7 November WTM World Responsible Tourism Day

TOURISM AND CHILD PROTECTION

PRESENTATION OF THE VIRGIN HOLIDAYS RESPONSIBLE TOURISM AWARDS

12.30 - 13.30, South Gallery Rooms 21 & 22 Exploring how the industry can more effectively address the challenge of protecting children exploited by tourism. Chaired by: Harold Goodwin, Professor of Responsible Tourism Management, Leeds Metropolitan University.

WILDLIFE TOURISM 12.30 - 13.30, South Gallery Room 19 Examination of how the industry can positively contribute to wildlife tourism. Chaired by: Chris Breen, Founder and Managing Director of Wildlife Worldwide, leads the speaker team.

MAXIMISING LOCAL ECONOMIC DEVELOPMENT 14.00 - 15.30, South Gallery Rooms 21 & 22 Close look at how tourism can increase its contribution to local communities through employment, local sourcing of goods and services. Chaired by: the Commonwealth Secretariat.

OFFICIAL OPENING OF WTM WORLD RESPONSIBLE TOURISM DAY 10.30 Platinum Suites 3 & 4 Charlie Mayhew, Founder and Chief Executive, Tusk Trust.

11.00 Organised by Responsibletravel.com in partnership with Metro Newspaper, World Travel Market and Geographical.

HOTSEAT 12.00 Wolfgang M. Neumann, Executive Vice President and Chief Operating Officer of The Rezidor Hotel Group.

THE DEBATE: IS THE TRAVEL AND TOURISM INDUSTRY TAKING RESPONSIBILITY FOR REDUCING ITS GREENHOUSE GAS EMISSIONS? 15.30 - 17.00, South Gallery Rooms 21 & 22 Should the industry do more to reduce carbon pollution caused by services such as transport and hotels – two opposing teams battle it out. Chaired by: Harold Goodman, Professor of Responsible Tourism Management at Leeds Metropolitan University.

WTM WRTD NETWORKING RECEPTION IS TOURISM INCLUSIVE ENOUGH?

17.00 - 18.30, Platinum Suite 1

14.00 - 15.00, South Gallery Room 19 A panel looks at different assumptions in Europe and elsewhere about the right to an annual holiday, considering ways in which the industry rises - or not - to making provision for all. Chaired by: Paul Maynard, a member of the UK Parliament.

IS THE INDUSTRY DOING ENOUGH TO CATER FOR PEOPLE WITH DISABILITIES?

PROGRESS IN RESPONSIBLE TOURISM 15.30 - 16.30, South Gallery Rooms 25 & 26 A keynote session studies progress in responsible tourism since the first landmark Rio Summit 20 years ago. Chaired by: Martin Brackenbury, Director, Classic Collection Holidays.

RESPONSIBLE VOLUNTEERING 16.30 - 17.30, South Gallery Rooms 21 & 22 What are the over riding principles for volunteer placements at home or overseas? Chaired by: Mark Tanzer, Chief Executive of the Association

28 I WTM Catalogue 2012

THURSDAY 8 November

11.00 - 12.00, South Gallery Rooms 19 & 20 A hard look at whether the industry is doing enough for the disabled. Philippe Rossiter, CEO of the Institute of Hospitality, leads an expert team.

ARE TOURISTS PAYING ENOUGH FOR ENTRANCE TO THE WORLD’S CULTURAL HERITAGE? 12.30 - 13.30, South Gallery Rooms 19 & 20 The world’s cultural monuments and museums are vital resources for the industry - yet wear and tear from overcrowding threatens their existence. Chaired by: Dr. Simon Woodward of ICRETH at Leeds Metropolitan University.


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WTM Catalogue 2012 I 29


WTM EVENT: WTM WORLD RESPONSIBLE TOURISM DAY

WTM WRTD Speakers Corner WTM World Responsible Tourism Day has become known for its groundbreaking efforts over 20 years to stimulate, educate and inspire the industry to embrace year-round responsible tourism. Now it’s introducing another innovative ‘first’ with the launch of the highly entertaining Speakers’ Corner. For more than 150 years, crowds have gathered at London’s famous Hyde Park to air their views, debate issues and bring up hot and sometimes controversial topics. As part of the WTM World Responsible Tourism Day programme, delegates will get the chance to talk about their own responsible tourism activity, explore new ideas and introduce opinions on ethical trends. There will be 13 ten-minute Speakers’ Corner slots on Tuesday and Wednesday on the exhibition floor. The specially branded and dedicated areas are easy to find. Feel the passion! Join in the arguments! Check out what’s in store: AS275 – Tuesday – South Hall : 12.00 hrs Pandurang Taware, President & Managing Director, Agri Tourism, India: Pioneering a new way to address the migration of rural youth to cities. : 14.00 hrs & Beyond’s CEO, Joss Kent, South Africa: The Way I See It: Luxury experiential travel in Africa and South Asia. : 15.30 hrs Judy Matengo, Sales & Marketing Manager, Ol Tukai Lodge, Kenya: on the traumas of young African girls facing life without education. UKI 230 Tuesday – North Hall : 12.30 hrs Chrispin Joseph Beer-Sheba, Executive Director, Kushiland Expeditions & Tours, Tanzania: how a tourist attraction can help poverty reduction. : 14.30 hrs Dominic Hamilton, Dominic Hamilton, Head of Communication, Metropolitan Touring, South America: raising the bar in sustainable building and socially beneficial tourism development. : 16.00 hrs Laia Pedemonte, Founder and Journalist, Gender Responsible Tourism: how responsible tourism can help women with expert advice, data and good practice. AS275 Wednesday – South Hall : 12.00 hrs Thomas Armitt, Founder & CEO, West Africa Discovery: the responsibility that international consultants have when working with developing countries to implement tourism products. : 14.00 hrs Jo Owen, Trustee of Harnessing Job Opportunities through Play & Education Soria Moria/ HOPE Cambodia/ConCERT: good communication bringing key community benefits in Siem Reap. : 15.30 hrs Simon Beck, Sales and Marketing Manager, Safari Legacy, Tanzania/UK: Africa’s wildlife under critical threat from poaching. UKI 230 Wednesday – North Hall : 12.30 hrs Sarah Allard, Co-Founder, Lost Earth Adventures, UK: educating clients to act responsibly; outlining work of the International Porter Protection Group. : 14.00 hrs Sallie Grayson, Programme Director, People & Places: the key ethics of volunteering with children. : 14.30 hrs Andrej Brglez, Project Leader, EGOZERO, Slovenia: the beginning of a journey of responsible discovery - travelling by electric car. : 15.30 hrs Roland Monsegu, Director, Explore World Heritage, Ireland: the challenges of marketing World Heritage sites.

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WTM Catalogue 2012 I 31


WTM EVENT: WTM WORLD RESPONSIBLE TOURISM DAY

WTM WRTD Supporters and Approved Users of the Official WTM WRTD 2012 Logo AFRICA 1. 2. 3. 4. 5. 6.

&Beyond – AF530 Abang Africa Travel African Environments Ltd – AF498 AWOL Tours cc Big Expeditions & Safaris Ltd Botswana Tourism Organisation – AF400 7. Cheli & Peacock – AF542 8. Complete Tours – AF300 9. CTB World Travel 10. Dar Tassa 11. Ethical Encounters 12. Fact Safaris Ltd 13. Fisherman’s Rest – AF650 14. go2natural 15. Karibu Rwanda Ltd 16. Kushiland Tours 17. Livingstone Tanzania Trust 18. MIBE’S Hospitality Ltd – AF290 19. Ol Tukai Lodge – AF250 20. Rivertrees Country Inn 21. Safari Legacy – AF498 22. Tzaneen Country Lodge 23. Uganda Wildlife Adventure 24. Welcome Cameroun 25. West Africa Discovery 26. Wilderness Safaris – AF435

AMERICAS 1. Aranwa Hotels Resorts & Spas – LA300 2. Chile Way 3. Columbia Eco Travel 4. Condor Travel – LA109 5. Cooperbom Turismo 6. Ecoventura Galapagos Network – LA250 7. Ecuador – Amazon – LA191 8. Green Expo 9. IBCR 10. ICRT Canada 11. Il Viaggio Travel 12. LATITUD SUR 13. Mayaland Resorts 14. Metropolitan Touring – LA401 15. Místico Outdoors 16. Montecristo River Lodge 17. Napo Wildlife Center 18. Perú InsideOut – LA300 19. Responsible Tourism Net 20. Royal Caribbean Cruises Ltd 21. The Lodge at Big Falls 22. Urban Adventures

ASIA 1. angkorhotels.org 2. Bhaya Cruises Company Limited – AS580

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3. Boonserm Tours & Travel 4. ConCERT 5. Edge of India – IN385 6. Footprint Vietnam Travel - AS389 7. Getaway Tours 8. Gypsy Trails 9. HACRA 10. HG Travel – AS580 11. Hummingbird Travel Ltd – AS540 12. Kakayam Resorts 13. Lamai Homestay Guesthouse 14. Lost Earth Adventures 15. Luxury Travel Vietnam – AS480 16. Mandore Guest House 17. Mango Cambodia 18. Nature-treks.com Himalaya – GV370 19. Pamir Highway Adventure, Tajikistan (UK based) 20. Rare Holidays India 21. Rimo Expeditions 22. Scubahire Ltd 23. Selena Travel Mongolia – AS670 24. Serena Hotels Pakistan 25. The Treasure Trove 26. Travel & Culture Services 27. Travel Sense Asia Co Ltd 28. Ultimate Descents Nepal - GV370 29. Uni Travel Hub Tour & Travels 30. Vasco Travel – IN337 31. Vino Desert Safari 32. Voyage Wave (Pvt) Ltd 33. ZTDA

AUSTRALASIA/PACIFIC 1. 2. 3. 4. 5. 6. 7. 8.

Australia For All Alliance Inc Centroc Coast to Coast Tours Crystal Creek Meadows Ecotourism Australia Kangaroo Valley Tourist Association Matava – Fiji’s Eco Resort South Africa Photography Tours (based in Australia) 9. Sudbury Heights 10. Travel 21fiftythree

7. ECO-GOZO, Malta Tourism Authority – EM1150 8. Eco Turkey Travel 9. EGOZERO – EM500 10. El Brogit-Ecotourism Catalonia 11. Elite Travel DMC 12. Explore World Heritage – EM1300 13. Forum Natura International 14. Gender Responsible Tourism 15. Gibraltar Tourist Board - UK1435 16. mascontour 17. North Cyprus Tourism Centre – EM750 18. PURAVERA S.L. 19. Rukakeskus Oy 20. Travel2help.org 21. Vatican Museums – EM1940

MIDDLE EAST/NORTH AFRICA 1. Market Vision 2. Wild Guanabana 3. Yemen Tourism Promotion Board – ME155

UK & IRELAND 1. 2. 3. 4. 5. 6. 7. 8.

Celticos Ltd Charity Challenge Discover Grand Prix Discover Travel & Tours – UKI400 Ecotourism Ireland Equatours Limited ICRT (UK) Just a Drop - Boulevard, Western Entrance 9. Kaya Responsible Travel 10. Latitude Journey 11. Lon Lodges 12. Manila Club 13. Phoenix Court 14. Responsible Tourism Partnership 15. Sark Island Hotels – UKI216 16. The Leap 17. Travel Matters 18. Under the Thatch 19. Useeka Travel 20. Wild Frontiers

CARIBBEAN 1. AdvenTours 2. Cuba Select Travel – CA407 3. TTHTI – Trinidad and Tobago Hospitality and Tourism Institute

EUROPE 1. 2. 3. 4. 5. 6.

Agrotravel Turismo Responsible Anatolian Adventures aQa Consulting 3.0 Archimete – EM1680/1800/1850 Association UZAP Fundacion Ecoagroturismo

VARIOUS/WORLDWIDE/GLOBAL VILLAGE 1. Carlson Rezidor Hotel Group – GV530 2. people and places 3. SAGA Volunteer Travel 4. Wild Navigator 5. World Federation Tourist Guide Association (WFTGA) Organisations in Yellow are exhibitors at WTM 2012


Let t wind t you plac wr your iagination h not yet b.

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â&#x20AC;&#x153;Arguably the worldâ&#x20AC;&#x2122;s most exciting new tourism hotspotâ&#x20AC;? Travel Weekly UK Magazine. www.visitabudhabi.ae

WTM Catalogue 2012 I 33


WTM SOCIAL TRAVEL MARKET

WTM Social Travel Market WTM SOCIAL TRAVEL MARKET IS BACK, BIGGER THAN EVER, WITH A SERIES OF SEMINARS SPREAD OVER TWO DAYS AND COVERING THE WHOLE SPECTRUM OF SOCIAL MEDIA IN TRAVEL.

THIS year there are 13 seminars in total, with – at the last count – 36 speakers who are all outstanding in their field. Social media has accelerated in the past two years to the point where most marketers now accept it is an integral part of their mix. And with a global travel audience at WTM, we’re expecting enormous demand for sessions, which will set the social media agenda for 2013. On Wednesday, we will host seven sessions in the South Gallery, rooms 23-26 – a huge expansion of space on last year, with room for 350 attendees – it’s on a first-come, first-served basis so get there early! Then on Thursday, WTM Social Travel Market is going “on the road” with the morning sessions on the Turkey stand (EM850) and, in the afternoon, in the Tech Theatre (TT370) to take advantage of extra technology. Our keynote speaker on Wednesday morning will be Omid Ashtari, the European business development director for foursquare, which we reckon will be one of the biggest movers in travel social media next year. If you’re into mobile, sharing and geolocation, don’t miss Omid. Next up is Allister Frost, former head of digital marketing strategy at Microsoft, who is a brilliant speaker on the psychology of social media. We won’t try to explain but be there – it is a stunning insight into how we consume social. Sessions on different ways to develop video and mobile trends

34 I WTM Catalogue 2012

follow, then a look at what jobs will be available in social media in 2013 with some fascinating facts and figures. We love bloggers, and two sessions wrap up the Wednesday sessions – how to sort the great bloggers from the blaggers, and then a panel of six bloggers who have displayed brilliant innovation in 2012. Look and learn. Onto Thursday, and we’ve more of a focus on Destination Management Organisations (Tourist Boards, in old money). We’ll demonstrate how to build a Silk Road WordPress site in just 45 minutes and hear how Spain is using social in the time of austerity. We’ve also invited Facebook along to explain its current social strategy, along with a Spanish hotel chain that is at the cutting edge of implementing Facebook. Finally, we finish with two brilliant DMO sessions: how Flanders is evolving from using general travel bloggers to finding storytellers, and a session on the best DMO initiatives of 2012. There are some brilliant stories. We’ll see you there. n Please see the Event Programme for the full listings of the WTM Social Media Programme.


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WTM Catalogue 2012 I 35


EXCEL LONDON

ExCeL London ‰

Over the past 12 years ExCeL London has hosted more than 4,000 events and welcomed over 15 million visitors, from over 200 different countries worldwide. Following a host of prestigious accolades over the years, ExCeL London has recently been awarded Venue of the Year and The Excellence Award at the AEO Excellence Awards 2012. In addition to this, ExCeL London was awarded the Diamond Award in the Mayor of London’s Green 500 Awards and was ranked 47 in the Sunday Times top 60 Green Companies in the UK. ExCeL London was also awarded World's Leading Meetings & Conference Centre at the World Travel Awards 2010. This year ExCeL London played an important role in the Olympic Games, hosting a total of seven Olympic and six Paralympic events. ExCeL London is the only venue to have had events every day during the two week games period and was the most complex Olympic venue ever in the history of the Games.154 medals were awarded at the venue (80 Olympic & 74 Paralympic medals). Onsite at ExCeL London visitors can delight in a host of bars and restaurants, with cuisine from across the globe including Chinese, Caribbean, Indian, Thai and Italian. All are located just a short walk away from ExCeL London’s West Entrance. Within ExCeL London’s central boulevard there are 40 bars and restaurants to choose from. Located two kilometres away from ExCeL London is London City Airport, which is served by destinations from the UK, Europe and New York. The journey time between ExCeL London and London City Airport is only five minutes by road, making it an extremely convenient point of entry to London. We hope you enjoy your visit to World Travel Market at ExCeL London. For all the latest information about the venue and local area please visit www.excel-london.co.uk. London Eastside/Tower Hamlets London Eastside and ExCeL London have been welcoming visitors and exhibitors of the World Travel Market for a decade, and we are delighted that the show returns to this vibrant and evolving district of London in this, its tenth year. The area has changed dramatically since WTM first came to east London in 2003, and whether this is your first time to the show, or if you have been here before, you will find the area packed full of things to do and places to visit. 2010 marked the completion of a phase-2 expansion programme for the ExCeL London centre following a £165 million investment by ADNEC that resulted in London’s first International Convention Centre. A further £50 million investment saw work continue on a stunning new

36 I WTM Catalogue 2012

four-star Aloft hotel (part of the Starwood group) that opened in time for last year’s show. We hope you will have some time during your stay to visit and discover some of what the area has to offer. From the towering, contemporary skyline of Canary Wharf to the vibrant and historic neighbourhoods of Spitalfields and Shoreditch, you’ll find a huge range of unique experiences lying within easy reach of the ExCeL London exhibition centre. For those interested in history and culture, the Museum of London Docklands in Canary Wharf covers East London’s 2000-year history, and was transformed into the German Olympic and Paralympic Haus during Games time. Or why not hop aboard the brand new Emirates Air Line – London’s first cable car crossing the River Thames towards the O2 arena to watch the biggest names in the music industry perform, or enjoy an evening at one of the many fantastic restaurants, bars and clubs during your free time. Those who prefer to shop will find all their favourite high-street stores in Canary Wharf’s three indoor malls; or for something a bit quirkier, head to the delightfully different independent stores and colourful markets around Spitalfields, Columbia Road and Brick Lane. The area has a plethora of dining options ranging from an inexpensive curry on Brick Lane to destination and signature restaurants like Wapping Food housed in a former hydraulic power station or the over-the-top Les Trois Garçons. Not to mention an incredible array of riverside pubs, bars and nightclubs – there’s something for literally every taste and budget. So whether you’re here just for the show or you’ve extended your stay to experience more of London, we invite you to get out and explore London Eastside – a global city within the world’s most vibrant capital. We hope you have a successful and enjoyable show! n For further visitor information, call 020 7364 4458 or email tourism@towerhamlets.gov.uk.


XXXX

All registered World Travel Market delegates are invited to the Award Ceremony and reception but must RSVP. For those not registered who wish to attend, email for a registration form.

Building Bridges of Collaboration for Sustainable Tourism Development in the Mediterranean Region Tuesday 6 November, 15.30 â&#x20AC;&#x201C; 16.30 â&#x20AC;&#x201C; South Gallery Room 20 Introduction: Louis D'Amore, Founder and President, International Institute of Peace through Tourism (IIPT) Moderator: Senator Akel Biltaji, former Minister of Tourism and Antiquities, Jordan and Special Advisor to HM King Abdullah II Speakers: Dr. Taleb Rifai, Secretary General , UNWTO H.E. Dr. Lahcen Haddad, Minister of Tourism, Morocco H.E. Mohamed Hisham Abbas Zaazou, Minister of Tourism, Egypt H.E. Mr. Nayef Al-fayez, Minister of Tourism & Antiquities, Jordan Mr. Elhamy ElZayat, Chairman and CEO, EMECO Travel, Egypt

The Mediterranean Region is the world's most visited destination and UNWTO projections are that it will be adding 10 million more international arrivals a year for a total of 500 million by 2030. The region is currently challenged with economic issues in source markets; political transitions of the Arab Spring inNorthern Africa; preserving natural and cultural heritage; and the impacts of climate change. This session will bring together key Ministers from the Mediterranean Region to explore opportunities for collaborative strategies for sustainable tourism development in support of the UN Millennium Development Goals; attracting visitors from new and emerging markets; and nurturing tourism, culture, the arts and sport in promoting a "Culture of Peace" throughout the region. WTM Catalogue 2012 I 37


MERIDIAN CLUB

Meridian Club THE LEADING BUSINESS NETWORK: MAKING CONTACTS, CONCLUDING DEALS

Meridian Club is totally business focussed Meridian Club is World Travel Market’s exclusive business club for travel industry buyers with direct purchasing. Meridian Club helps buyers and exhibitors meet, network and conclude business deals. It was the major contributor to the £1.6535 million worth of business done at WTM last year. The leading global business network: making contacts, concluding deals, is the original buyers club for the global travel industry’s senior buyers. Seventy per cent of Meridian Club members will come from a tour operator/travel agent or wholesaler background, however, this is not exclusive as some travel buyers will fall outside this category. At WTM 2012 Meridian Club will celebrate 21 years of facilitating the travel industry’s business deals. The Meridian Club Think Tanks continue to go from strength to strength. The Think Tank programme enables members to network and debate with their peers and gain strategy insight on key issues in their industry. Building on the success of Accommodation, Airlines, Business Travel and Travel Technology, we have also added African travel. If you have any topic suggestions or would like to participate, please contact raj.thakkar@reedexpo.co.uk WTM Speed Networking sessions 9.00 - 10.00 Monday, 5 November, Platinum Suites1, 3 and 4 10.00 -11.00 Thursday, 8 November, North Meridian Club Lounge (AF750) This year, due to popular demand, WTM has decided to expanded to two Speed Networking sessions. More than 200 (204) buyers and 438 exhibitors took part in the Speed Networking on the Monday morning of WTM 2011. The event took place before the exhibition opened to give exhibitors and buyers from the WTM Meridian Club even more time to discuss and conclude business deals. For WTM 2012, the WTM Meridian Club Networking Breakfast will be followed by the WTM Speed Networking Thursday event, for discussion about further business opportunities beyond WTM. WTM Speed Networking Monday will focus on driving business deals during the four days of WTM. Both session will cover the buyer interests of the geographical regions: ‰ Africa ‰ Americas ‰ Asia and Australia ‰ Europe ‰ Travel Technology ‰ UK & Ireland ‰ India

38 I WTM Catalogue 2012

Meridian Club Networking Receptions Networking Reception Tuesday, 6 November from 17:00 to 19:00, Meridian Club North Lounge A popular event, this Networking Reception is an informal opportunity for Meridian Club members to meet Exhibitors with live music and refreshments served. Meridian Club 21st Anniversary. Wednesday, 7 November from 17:00 to 19:00 Meridian Club North Lounge Join Meridian Club in celebrating 21 years of unlocking business and connecting travel professionals at WTM. Attend this exclusive networking opportunity and receive a Meridian Club 21 Years Commemorative Pack. Entertainment, champagne and canapés will be provided. Meridian Club benefits Meridian Club members can take advantage of a range of benefits before, during and after WTM 2012. Membership to Meridian Club is free but based on strict qualifying criteria. Once qualified, members are eligible to receive more than £1,000 in free benefits as part of Meridian Club membership. Pre-WTM ‰ Invitation from WTM to pre-register for the event to gain free admission. ‰ Regular information and updates on the WTM Events Programme. ‰ Access to My WTM planner pre-event to help you make the most of your time at the event. During WTM Exclusive access to dedicated WTM Meridian Club Lounges and meeting rooms located in the North and South Halls. Further benefits include: ‰ Complimentary welcome pack including WTM Catalogue worth £25. ‰ Lounges with free hospitality including refreshments. ‰ Access to Meridian Club Meeting Rooms with free internet access. ‰ Opportunity to take part in Speed Networking. ‰ Invitation to WTM industry social events including two Meridian Club Receptions. ‰ Discounted access to WTM Vision Conferences.


PATAGONIA ONCE IN A LIFETIME ADVENTURES Patagonia makes an impression on any traveler. Whether you climb towering peaks, face timeless glaciers, or enjoy the worldâ&#x20AC;&#x2122;s best fly fishing, whatever you do here will stay with you forever. Start today at

Visit us at WTM, stand LA400


Your ÂŁ2 a month donation could help give a child like Tamara clean, safe drinking water for life. Visit www.justadrop.org or contact: info@justadrop.org


Registered Charity Number: 1100505


World Travel Market Floorplan World Travel Market uses all three levels of ExCel London. Arriving at the West or East Entrance the central boulevard is on Level 1 of the venue. Please note Excel East Entrance (Prince Regent DLR) is now open and all non-badge holders should use this entrance. The following pages are designed to guide you around the regions of the World Travel Market. When planning your route through the exhibition, please bear in mind that all stand numbers are prefixed to indicate the region they are located in and that the aisles within the region are colour coded with carpet tiles.

Level 0

Venue layout

WTM Floorplan 2012

Business Centre

Europe & Mediterranean

First Aid

UK & Ireland

Car Park

Asia / Pacific & Indian Ocean / India The Americas & Caribbean

Level 1

Exhibition Halls | North & South

Africa and North Africa

Central Boulevard

Middle East

Just A Drop

Global Village Travel Technology

WTM Catalogue Sales Desk | Boulevard West Entrance, Central and East Entrance

WTM Facilities

WTM Organising Offices | Boulevard - N5 & S6 PS

WTM Helpdesk/Travel Services | Boulevard Courier Service | East Entrance Prayer Rooms | Boulevard

WTM Global Media Network | Press Centre Entrance

SP

WTM Official Supporting Publications Stand GV179 Info Desk

Press Registration | East Entrance

WTM Organising Offices

Cafés & Restaurants | Boulevard WTM Lead Capture Devices | S7 Lower

R SG 19-28

WTM Global Media Network Stand | Press Centre Entrance WTM Official Supporting Publications Stand | GV179 WTM Meridian Club Lounge | North Hall AF750 WTM Meridian Club Lounge Meeting Rooms | GV180 WTM WRTD Speakers Corner North | North Hall UKI230 WTM WRTD Speakers Corner South | South Hall AS275 WTM Meridian Club Welcome Desk | Boulevard

WTM Technology Theatre WTM HelpDesk/Travel Services

Level 2

2

WTM Helpdesk/Travel Services WTM Catalogues and Route Planners

TT

Technology Theatre

PO

Photographer’s Office | Room S1 Lower

SC

WTM WRTD Speakers Corner

Meridian Club 1

WTM Meridian Club Lounge & Meeting Rooms | North Hall AF725

2

WTM Meridian Club Lounge | South Hall GV180

MWD

Café Bars | North Hall

Level 3

WTM Meridian Club Welcome Desk

Press Centre

North Gallery Rooms | North Hall

WTM Press Hospitality Area | Platinum Suites

WTM Seminar Rooms | North Gallery, Level 2

HD

WTM Seminar Rooms | South Gallery Rooms – 19-28, South Hall

WTM Press Conference Room | Platinum Suite 5 & 6

WTM Registration Area | East Entrance

CSD

Facebook Picture Kiosks | WTM Press Centre WTM Digital Hub

WTM Platinum Suites 1, 3 & 4, Level 3

GMN

Sponsored by the Greek National Tourism Organisation PWA

WTM Press Working & Racking Area

PH

WTM Press Hospitality & Conference Room

PR

WTM Press Registration

Venue Facilities

Platinum Suites | Boulevard WTM Press Working Area | Platinum Suite 2

First Aid | Level 0

Press Racking Area | Platinum Suite 2

Lifts £

Cash Machines | Level 0

SO

Security Offices

C

Cloakroom Toilets

@

Internet

Eateries Cafés & Restaurants

42 I WTM Catalogue 2012


SC

AS IA /P O AC C EA IFI N C& /I N IN DI D A IA N

N A O FR RT I H CA AF & RI C A E C AM AR E IB RIC BE A AN S

TH

& N DO N

SC

LO

TE T C RA H V N E O L LO G Y

WTM would like to thank for their support

Official Sponsor of the WTM International Press Centre

WTM Catalogue 2012 I 43


LEVEL 2 NORTH GALLERY

NG4

NG2

NG5

NG6

NG7

NG8

NG10

NG9

NG22 NG11

NG14 NG12

NG15

NG13

NG17

NG16

NG18

NG19

EM 1592

EM 580

EM 385

EM 270

TO CUSTOM HOUSE DLR

LEVEL 2 NORTH GALLERY

NG21

NG1

EM 990

EM 585

EM 1485

EM 1270

EM 1895

AF 580

AF 196

AF 180

EM 1588

AF AF 390 396

AF 295

AF 498

THAMES CLIPPERS LEAVE FROM EXCEL LONDON WEST

CANNING TOWN SHUTTLE BUSES

LONDON TAXIS

UKI 160

UKI 150

AFRICA & NORTH AFRICA

EUROPE & MEDITERRANEAN

UKI 140 UKI 135

LONDON UKI 130

UKI 120

UK & IRELAND

UKI 108

NORTH HALL

UKI 106 UK 104 UKI 102 UKI 101

CLOAK ROOM

UKI 100

N2

SECURITY OFFICE

N3

JUST A DROP

CSD

WEST QUAY BAR

GMN

DESK

S1 GV 103

GV 301

GV 501

GV 601

TT 201

SOUTH

GLOBAL VILLAGE

GV 585

TT 186

TT 182 TT 187

TT 183 TT 188

TT 184 TT 189

TT 286

TT 287

TT 289

NEW EXHIBITOR PAVILION

SEATING

UK & IRELAND

NORTH HALL

44 I WTM Catalogue 2012

PS2 SG3

SG4 SG5

DP CAFE

CONVENIENCE STORE

S2

PHOTOGRAPHERS’ OFFICE

GV 303

WTM PRESS CENTRE & MCWD

TT 203

TRAVEL TECHNOLOGY

PS

BADGE HOLDERS ONLY

LEVEL 2 SOUTH GALLERY

N4

WTM SALES OFFICE

TT 301

S3

£

NA 201

SG7

BS

S4 NA 301

NA NA NA 303 309 311

LA 301

LA 401

NA 293

SG10

SG11

NA 297

SG12 SG13

LA 191

CA 401

CA 407

P

S6

ME 101

S7 ME 207

ME 207

LEAD CAPTURE DEVICE

SG16 SG17

ME 501

ME 505

AS 301

SG20 SG21

SG23

SG22

SG24 SG25

SG27

AS 99

AS AS 285 289

AS 387

AS 291

SG28 SG29

AS 501

AS 503

AS 587

AS 389

AS 491

SG31

AS 492

AS 493

AS 495

SG33

AS 591

IN 201

IN 301

IN 309

IN 401

SOUTH HALL

IN IN 385 389

AS 589

AS AS 592 593

ExCeL LONDON EAST ENTRANCE

S10 AS 701

IN 291

IN 491

SG32

SG30

ITT MEMBERS LOUNGE

WTM SEMINAR ROOMS SOUTH GALLERY 19-28

AS 401

ASIA/PACIFIC & INDIAN OCEAN/INDIA

AS 95

SG26 SG26

PS1

AS 303

NORTH HALL

N 11 BADGE HOLDERS & NON-BADGE HOLDERS

S9

AS 102

AS 280 ME 293

SG19

SG18

COURIER ACCEPTANCE POINT

ADVICE CLINICS

S8

WTM ME 401

MIDDLE EAST

LA 541

LA 299

SG15 SG14

N 10 INFO

CSD DESK

LA 480

THEATRE

SG8 SG9

N9

N8 SEATING

P CA 301

N7 STAIRS TO BAR & DINER

SEATING

S5

ORGANISERS’ OFFICE

LA 109

N6

WTM HELPDESK/ TRAVEL SERVICES

SEATING

CSD

P

THE AMERICAS & CARIBBEAN

SEATING

SG6

DOWN TO CAR PARK, CLOAKROOM AND CAR SERVICES

SECURITY OFFICE

TT 401

N5

ORGANISERS’ OFFICE

INFO STAIRS TO

GV 100

REGISTRATION

X

N1 ExCeL LONDON WEST ENTRANCE

LEVEL 2 SOUTH GALLERY


LEVEL 2 NORTH GALLERY

NG4

NG2

NG5

NG6

NG7

NG8

NG10

NG9

NG22 NG11

NG14 NG12

NG15

NG13

NG17

NG16

NG18

NG19

EM 1592

EM 580

EM 385

EM 270

TO CUSTOM HOUSE DLR

LEVEL 2 NORTH GALLERY

NG21

NG1

EM 990

EM 585

EM 1485

EM 1270

EM 1895

AF 580

AF 196

AF 180

EM 1588

AF AF 390 396

AF 295

AF 498

THAMES CLIPPERS LEAVE FROM EXCEL LONDON WEST

CANNING TOWN SHUTTLE BUSES

LONDON TAXIS

UKI 160

UKI 150

AFRICA & NORTH AFRICA

EUROPE & MEDITERRANEAN

UKI 140 UKI 135

LONDON UKI 130

UKI 120

UK & IRELAND

UKI 108

NORTH HALL

UKI 106 UK 104 UKI 102 UKI 101

CLOAK ROOM

UKI 100

N2

SECURITY OFFICE

N3

JUST A DROP

CSD

WEST QUAY BAR

GMN

DESK

S1 GV 103

GV 301

GV 501

GV 601

TT 201

SOUTH

GLOBAL VILLAGE

GV 585

TT 186

TT 182 TT 187

TT 183 TT 188

TT 184 TT 189

TT 286

TT 287

TT 289

NEW EXHIBITOR PAVILION

SEATING

PS2 SG3

SG4 SG5

DP CAFE

CONVENIENCE STORE

S2

PHOTOGRAPHERS’ OFFICE

GV 303

WTM PRESS CENTRE & MCWD

TT 203

TRAVEL TECHNOLOGY

PS

BADGE HOLDERS ONLY

LEVEL 2 SOUTH GALLERY

N4

WTM SALES OFFICE

TT 301

S3

£

NA 201

SG7

BS

S4 NA 301

NA NA NA 303 309 311

LA 301

LA 401

NA 293

SG10

SG11

NA 297

SG12 SG13

LA 191

CA 401

CA 407

P

S6

ME 101

S7 ME 207

ME 207

LEAD CAPTURE DEVICE

SG16 SG17

ME 501

ME 505

AS 301

SG20 SG21

SG23

SG22

SG24 SG25

SG27

AS 99

AS AS 285 289

AS 387

AS 291

SG28 SG29

AS 501

AS 503

AS 587

AS 389

AS 491

SG31

AS 492

AS 493

AS 495

SG33

AS 591

IN 201

IN 301

IN 309

IN 401

SOUTH HALL

IN IN 385 389

AS 589

AS AS 592 593

ExCeL LONDON EAST ENTRANCE

S10 AS 701

IN 291

IN 491

SG32

SG30

ITT MEMBERS LOUNGE

WTM SEMINAR ROOMS SOUTH GALLERY 19-28

AS 401

ASIA/PACIFIC & INDIAN OCEAN/INDIA

AS 95

SG26 SG26

PS1

AS 303

NORTH HALL

N 11 BADGE HOLDERS & NON-BADGE HOLDERS

S9

AS 102

AS 280 ME 293

SG19

SG18

COURIER ACCEPTANCE POINT

ADVICE CLINICS

S8

WTM ME 401

MIDDLE EAST

LA 541

LA 299

SG15 SG14

N 10 INFO

CSD DESK

LA 480

THEATRE

SG8 SG9

N9

N8 SEATING

P CA 301

N7 STAIRS TO BAR & DINER

SEATING

S5

ORGANISERS’ OFFICE

LA 109

N6

WTM HELPDESK/ TRAVEL SERVICES

SEATING

CSD

P

THE AMERICAS & CARIBBEAN

SEATING

SG6

DOWN TO CAR PARK, CLOAKROOM AND CAR SERVICES

SECURITY OFFICE

TT 401

N5

ORGANISERS’ OFFICE

INFO STAIRS TO

GV 100

REGISTRATION

X

N1 ExCeL LONDON WEST ENTRANCE

LEVEL 2 SOUTH GALLERY

EUROPE & MEDITERRANEAN

WTM would like to thank for their support

Official Sponsor of the WTM International Press Centre

WTM Catalogue 2012 I 45


LEVEL 2 NORTH GALLERY

NG4

NG2

NG5

NG6

NG7

NG8

NG10

NG9

NG22 NG11

NG14 NG12

NG15

NG13

NG17

NG16

NG18

NG19

EM 1592

EM 580

EM 385

EM 270

TO CUSTOM HOUSE DLR

LEVEL 2 NORTH GALLERY

NG21

NG1

EM 990

EM 585

EM 1485

EM 1270

EM 1895

AF 580

AF 196

AF 180

EM 1588

AF AF 390 396

AF 295

AF 498

THAMES CLIPPERS LEAVE FROM EXCEL LONDON WEST

CANNING TOWN SHUTTLE BUSES

LONDON TAXIS

UKI 160

UKI 150

AFRICA & NORTH AFRICA

EUROPE & MEDITERRANEAN

UKI 140 UKI 135

LONDON UKI 130

UKI 120

UK & IRELAND

UKI 108

NORTH HALL

UKI 106 UK 104 UKI 102 UKI 101

CLOAK ROOM

UKI 100

N2

SECURITY OFFICE

N3

JUST A DROP

CSD

WEST QUAY BAR

GMN

DESK

S1 GV 103

GV 301

GV 501

GV 601

TT 201

SOUTH

GLOBAL VILLAGE

GV 585

TT 186

TT 182 TT 187

TT 183 TT 188

TT 184 TT 189

TT 286

TT 287

TT 289

NEW EXHIBITOR PAVILION

SEATING

AFRICA & NORTH AFRICA

NORTH HALL

46 I WTM Catalogue 2012

PS2 SG3

SG4 SG5

DP CAFE

CONVENIENCE STORE

S2

PHOTOGRAPHERS’ OFFICE

GV 303

WTM PRESS CENTRE & MCWD

TT 203

TRAVEL TECHNOLOGY

PS

BADGE HOLDERS ONLY

LEVEL 2 SOUTH GALLERY

N4

WTM SALES OFFICE

TT 301

S3

£

NA 201

SG7

BS

S4 NA 301

NA NA NA 303 309 311

LA 301

LA 401

NA 293

SG10

SG11

NA 297

SG12 SG13

LA 191

LA 299

SG15 SG14

CA 401

CA 407

P

S6

ME 101

S7 ME 207

ME 207

LEAD CAPTURE DEVICE

ME 501

ME 505

AS 301

SG20 SG21

SG23

SG22

SG24 SG25

SG27

AS 99

AS AS 285 289

AS 387

AS 291

SG28 SG29

AS 501

AS 503

AS 587

AS 389

AS 491

SG31

AS 492

AS 493

AS 495

SG33

AS 591

IN 201

IN 301

IN 309

IN 401

SOUTH HALL

IN IN 385 389

AS 589

AS AS 592 593

ExCeL LONDON EAST ENTRANCE

S10 AS 701

IN 291

IN 491

SG32

SG30

ITT MEMBERS LOUNGE

WTM SEMINAR ROOMS SOUTH GALLERY 19-28

AS 401

ASIA/PACIFIC & INDIAN OCEAN/INDIA

AS 95

SG26 SG26

PS1

AS 303

NORTH HALL

N 11 BADGE HOLDERS & NON-BADGE HOLDERS

S9

AS 102

AS 280 ME 293

SG19

SG18

COURIER ACCEPTANCE POINT

ADVICE CLINICS

S8

WTM ME 401

MIDDLE EAST

LA 541

SG16 SG17

N 10 INFO

CSD DESK

LA 480

THEATRE

SG8 SG9

N9

N8 SEATING

P CA 301

N7 STAIRS TO BAR & DINER

SEATING

S5

ORGANISERS’ OFFICE

LA 109

N6

WTM HELPDESK/ TRAVEL SERVICES

SEATING

CSD

P

THE AMERICAS & CARIBBEAN

SEATING

SG6

DOWN TO CAR PARK, CLOAKROOM AND CAR SERVICES

SECURITY OFFICE

TT 401

N5

ORGANISERS’ OFFICE

INFO STAIRS TO

GV 100

REGISTRATION

X

N1 ExCeL LONDON WEST ENTRANCE

LEVEL 2 SOUTH GALLERY


LEVEL 2 NORTH GALLERY

NG4

NG2

NG5

NG6

NG7

NG8

NG10

NG9

NG22 NG11

NG14 NG12

NG15

NG13

NG17

NG16

NG18

NG19

EM 1592

EM 580

EM 385

EM 270

TO CUSTOM HOUSE DLR

LEVEL 2 NORTH GALLERY

NG21

NG1

EM 990

EM 585

EM 1485

EM 1270

EM 1895

AF 580

AF 196

AF 180

EM 1588

AF AF 390 396

AF 295

AF 498

THAMES CLIPPERS LEAVE FROM EXCEL LONDON WEST

CANNING TOWN SHUTTLE BUSES

LONDON TAXIS

UKI 160

UKI 150

AFRICA & NORTH AFRICA

EUROPE & MEDITERRANEAN

UKI 140 UKI 135

LONDON UKI 130

UKI 120

UK & IRELAND

UKI 108

NORTH HALL

UKI 106 UK 104 UKI 102 UKI 101

CLOAK ROOM

UKI 100

N2

SECURITY OFFICE

N3

JUST A DROP

CSD

WEST QUAY BAR

GMN

DESK

S1 GV 103

GV 301

GV 501

GV 601

TT 201

SOUTH

GLOBAL VILLAGE

GV 585

TT 186

TT 182 TT 187

TT 183 TT 188

TT 184 TT 189

TT 286

TT 287

TT 289

NEW EXHIBITOR PAVILION

SEATING

PS2 SG3

SG4 SG5

DP CAFE

CONVENIENCE STORE

S2

PHOTOGRAPHERS’ OFFICE

GV 303

WTM PRESS CENTRE & MCWD

TT 203

TRAVEL TECHNOLOGY

PS

BADGE HOLDERS ONLY

LEVEL 2 SOUTH GALLERY

N4

WTM SALES OFFICE

TT 301

S3

£

NA 201

SG7

BS

S4 NA 301

NA NA NA 303 309 311

LA 301

LA 401

NA 293

SG10

SG11

NA 297

SG12 SG13

LA 191

LA 299

SG15 SG14

CA 401

CA 407

P

S6

ME 101

S7 ME 207

ME 207

LEAD CAPTURE DEVICE

ME 501

ME 505

SG20 SG21

SG23

SG22

SG24 SG25

SG27

AS 99

AS AS 285 289

AS 387

AS 291

SG28 SG29

AS 401

AS 501

AS 503

AS 587

AS 389

AS 491

SG31

AS 492

AS 493

AS 495

AS 591

IN 201

IN 301

IN 309

IN 401

SOUTH HALL

IN IN 385 389

AS 589

AS AS 592 593

SG33

ExCeL LONDON EAST ENTRANCE

S10 AS 701

IN 291

IN 491

SG32

SG30

ITT MEMBERS LOUNGE

WTM SEMINAR ROOMS SOUTH GALLERY 19-28

AS 303

ASIA/PACIFIC & INDIAN OCEAN/INDIA

AS 95

SG26 SG26

PS1

SOUTH HALL

AS 301

NORTH HALL

N 11 BADGE HOLDERS & NON-BADGE HOLDERS

S9

AS 102

AS 280 ME 293

SG19

SG18

COURIER ACCEPTANCE POINT

ADVICE CLINICS

S8

WTM ME 401

MIDDLE EAST

LA 541

SG16 SG17

N 10 INFO

CSD DESK

LA 480

THEATRE

SG8 SG9

N9

N8 SEATING

P CA 301

N7 STAIRS TO BAR & DINER

SEATING

S5

ORGANISERS’ OFFICE

LA 109

N6

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THE AMERICAS & CARIBBEAN

WTM would like to thank for their support

Official Sponsor of the WTM International Press Centre

WTM Catalogue 2012 I 47


LEVEL 2 NORTH GALLERY

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LEVEL 2 NORTH GALLERY

NG21

NG1

EM 990

EM 585

EM 1485

EM 1270

EM 1895

AF 580

AF 196

AF 180

EM 1588

AF AF 390 396

AF 295

AF 498

THAMES CLIPPERS LEAVE FROM EXCEL LONDON WEST

CANNING TOWN SHUTTLE BUSES

LONDON TAXIS

UKI 160

UKI 150

AFRICA & NORTH AFRICA

EUROPE & MEDITERRANEAN

UKI 140 UKI 135

LONDON UKI 130

UKI 120

UK & IRELAND

UKI 108

NORTH HALL

UKI 106 UK 104 UKI 102 UKI 101

CLOAK ROOM

UKI 100

N2

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N3

JUST A DROP

CSD

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S1 GV 103

GV 301

GV 501

TT 201

GV 601

SOUTH

GLOBAL VILLAGE

GV 585

TT 186

TT 182 TT 187

TT 183 TT 188

TT 184 TT 189

TT 286

TT 287

TT 289

NEW EXHIBITOR PAVILION

SEATING

PS2 SG3

LEVEL 2 SOUTH GALLERY

SG4 SG5

DP CAFE

CONVENIENCE STORE

S2

PHOTOGRAPHERS’ OFFICE

GV 303

WTM PRESS CENTRE & MCWD

TT 203

TRAVEL TECHNOLOGY

PS

BADGE HOLDERS ONLY

MIDDLE EAST

N4

WTM SALES OFFICE

£

TT 301

S3

TT 401

SG7

BS

NA NA NA 303 309 311

P

LA 301

LA 401

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CA 401

CA 407

S6

ME 101

S7 ME 207

ME 207

NA 293

SG11

NA 297

SG12 SG13

LA 191

48 I WTM Catalogue 2012

ME 501

ME 505

SG16 SG17

SG19

SG18

SG20 SG21

SG23

SG22

SG24 SG25

SG27

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AS 503

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LA 541

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LEVEL 2 SOUTH GALLERY

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LEVEL 2 NORTH GALLERY

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UKI 150

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EUROPE & MEDITERRANEAN

UKI 140 UKI 135

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UKI 120

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UKI 108

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TRAVEL TECHNOLOGY

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BADGE HOLDERS ONLY

GLOBAL VILLAGE

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LEVEL 2 SOUTH GALLERY

TRAVEL TECHNOLOGY

WTM would like to thank for their support

Official Sponsor of the WTM International Press Centre

WTM Catalogue 2012 I 49


Italian Travel Industry News • Founded 1965

Italian Travel Market Survey by L’Agenzia di Viaggi

The L’Agenzia di Viaggi Annuario – Travel Industry Directory and Data Bank – contains updated listings of 9,686 licensed and operating travel companies, including tour operators and retail or incoming agencies. According to our 2012 survey more than 75% of Italian travel agencies are part of a retail network; 62% have their own website and less than 35% are contracted to IATA.

Agencies: from North to South

9.686 agencies in Italy

Lombardia, in Northern Italy, with 10 million inhabitants is the most populous region in the country, and has the highest number of agencies: 1,764 retailers, 214 TOs and 16 incoming operators. Lazio, Rome’s region, comes second with 923 agencies and 208 TOs, but leads the incoming market with 64 operators. Number three is Campania, with Naples, Amalfi and Capri, and a total 833 companies, including 41 incoming operators. Sicilia, Toscana and Veneto follow, with the same number of incoming operators. Retail agencies by region are: Piemonte (738), Veneto (708), Emilia Romagna (587), Toscana (567), Sicilia(541), Puglia (424), Liguria (229).

travel ID - social network

The Italian Travel Directory has become social in 2012 with travel ID (www.travelidentity.com), the first online travel industry social network. The new platform allows all travel professionals to get, and stay in touch, to communicate news and events, as well as publish pictures, brochures and videos; and of course create their own communities or open to trade crowdsourcing. Log on to travel ID International www.travelidentity.com and talk to italian travel professionals.

AdV Awards

L’Agenzia di Viaggi weekly newspaper and special issues

Turismo Responsabile Italiano

Turismo Cultura UNESCO

www.lagenziadiviaggi.it and daily newsletter

L’Annuario italian travel industry directory

Responsible Travel Award UNESCO Culture and Tourism Award Responsible Traveller

www.lagenziadiviaggi.tv travel trade web tv

Travel ID www.travelidentity.com travel industry social network

www.lagenziadiviaggi.it • www.lagenziadiviaggi.tv • www.travelidentity.com


Reach the industry’s decision-makers with Canada’s most influential travel trade magazine! Canadian Travel Press® is the magazine chosen to represent Canada in the Global Media Network, comprising 13 leading travel trade publications that span the world. Collectively, they boast a global readership that includes the most influential buyers and suppliers in the world’s travel and tourism industr y. Together, they constitute a select team covering the travel industry on a tr uly global basis. If you seek to raise your company’s profile in local, regional or global markets, these publishers offer outstanding promotional opportunities to meet your business requirements.

Reach the Elite! The Canadian Travel Press® Reader

Why is Canadian Travel Press® considered Canada’s most influential travel trade publication? The Rotenberg Research Travel Agents’ Survey 2003 found a preponderance of the Canadian travel industry’s “movers and shakers” among Canadian Travel Press® readers. Company presidents, travel agency owners, senior managers and counsellors….people who determine or influence the selling decisions of their businesses are regular and devoted readers of our magazine, with over 80% of those surveyed reading “every issue or almost ever y issue.” “I read Canadian Travel Press® to know what’s going on in the Canadian travel industry,” was a statement that most of our readers heartily endorsed, with many adding that Canadian Travel Press® is the only trade publication with the story behind the story. Canadian Travel Press® has the information that the decision makers among Canada’s travel industry elite need to know, with in-depth coverage of destinations, the cruise and hotel industries, technology, and travel agents’ trends and issues. Travel industry advertisers value Canadian Travel Press® as the best way to reach the Canadian travel elite!

The in-depth coverage readers praised us for… % Destinations 96.7 Technology Trends

.1% Specialty Travel 90 & Issues 91%

.7% Hotel Industry 93

Retail Agency Tren

Rodney Tugwell: rtugwell@baxter.net Earl Lince: elince@baxter.net Mitchell McClung: mmcclung@baxter.net

.7%

ds & Issues 94.4%

To Advertise in Canadian Travel Press® Tel: 416-968-7252 Fax: 416-968-2377 E-mail: sales@baxter.net www.travelpress.com/CTP_KIT

Cruise Industry 89

Western Canada: Terry Ohman: ohman@baxter.net Tel: 604-657-2100 Florida: Dino Torres: t_dino@bellsouth.net Tel: 305-775-8734 Fax: 305-477-6607

Editorial Contacts Mike Baginski: baginski@baxter.net Bob Mowat: bobmowat@baxter.net Tel: 416-968-7252 Fax: 416-968-2377 ®


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TECHNOLOGY AND ONLINE

TRAVEL TECHNOLOGY

WTM Official Premier Partner

WTM Catalogue 2012 I 67


TRAVEL TECHNOLOGY

Travel Distribution

WHERE NEXT? THE TRAVEL INDUSTRY HAS TRADITIONALLY BEEN AT THE FOREFRONT OF TECHNOLOGY, EMBRACING THE LATEST DEVELOPMENTS TO SELL PRODUCT IN MORE SOPHISTICATED WAYS. A COUPLE OF TRENDS THAT HAVE EMERGED ARE THE POLARISATION OF THE MARKET PLACE AND THE RISE IN CONSUMER POWER.

â&#x20AC;°

This year, WTM Travel Technology seminar programme covers the following subjects: search engines, online content, social media, mobile and latest technology trends. You might notice a common theme. They are all concerned with electronic distribution and selling travel product to consumers via online channels. Polarisation of the Market Place With the advent of the Internet, one could immediately see that this would cause strategic shifts in the make-up of the travel industry. Travel is an electronic product at the point of sale, so lends itself perfectly to online distribution. With the Internet breaking down geographic barriers, travel companies could reach out across the world, directly into consumersâ&#x20AC;&#x2122; homes, causing the travel market to polarise. Imagine we divide the travel market into businesses large & small and business-focus niche & broad. (By focus, I mean the type of products that you sell. Is your business a specialist, for example specialising in cruises or adventure holidays, or a generalist selling all types of travel to all types of consumer.) In the online world, I

68 I WTM Catalogue 2012

believe the future belongs to two types of business: 1. Global players with massive marketing budgets that can afford to build brand power. They can sell all types of travel product because consumers will search them out by name. 2. Smaller niche businesses that are very specialist such as activity holiday operators, destination specialists, cruise specialists and so on. They will rank highly in the search engines because of their specialist expertise. The middle ground becomes no-go territory. Across the years, I think that this prediction has largely been borne out. I know of many travel agents that have re-positioned from generalists to specialists. Then there are the big travel companies with brand power such as TUI, Expedia and Thomas Cook, who are able to sell a wide range of products. The Rise in Consumer Knowledge The introduction of social media in the last few years has been bad news for second-rate businesses. The launch of TripAdvisor in February 2000 showed the power of peer reviews. Here is a business that, at a high level, is no more complex than allowing consumers to share their


AFRICA

WTM Catalogue 2012 I 69


TRAVEL TECHNOLOGY

thoughts with each other on hotels. Clearly this is appreciated by consumers. TripAdvisor has grown to encompass over 75 million reviews and opinions and has 56 million unique visitors per month. Social media spreads the word. Constant peer to peer interaction on Facebook, Twitter and other social communication mediums means that if a business is doing a good job, consumers will hear about it. Conversely, complaints will quickly spread across the web if a business is offering poor products or service. Savvy travel businesses are harnessing social media to propel their promotion. This is not just to new customers, but it is also helping to maintain communication with existing customers to keep them coming back. The advent of mobile smartphones and unlimited data contracts has brought us to the Martini era. Consumers expect access to the information they want anytime, anyplace, anywhere. They have all the information they need at their fingertips. They will research their holidays ad-nauseum. But what’s the outcome? Consumers are now the experts on their particular holidays. They spend more time researching their holidays than at any time in the past. So where next? We can extrapolate from where we are today. Consumers are taking each others’ advice. The first peer to peer travel businesses have launched; concerns such as Airbnb that allows consumers to hire out their accommodations to other consumers, so bypassing the traditional accommodation sector; and Victor - The Private Jetshare Community that is using technology to allow executive jet users to sell spare seats on their flights. I guess we may well see more peer to peer businesses launch in the coming years. The ultra-high speed mobile internet, 4G, is rolling out in the USA and Europe. This will be perfect for viewing video. Consumers will become more familiar with viewing video and will undoubtedly expect more and more to be available to them. I think this could have real ramifications for the travel industry. If there is a thirst for video content then there is going to be a real cost to the travel industry of providing this - authoring good quality video is a far more expensive exercise than taking still photographs. Imagine a time when mobile devices are smarter than today’s, have great battery life, have 4G connectivity and can stream video to other devices. This sounds like the death of the television to me. You will just need a dumb screen that takes a Wi-Fi feed from your mobile. Your mobile device will have all the intelligence and connectivity you need to render services such as Freeview, Sky or other satellite and cable services obsolete. In this high bandwidth, connected future, there will be several major issues. ‰ For differentiated products such as hotel accommodation, there will be the cost of authoring the high-quality video content necessary to show your product in its best light, not to mention the need to maintain the highest product standards, otherwise

70 I WTM Catalogue 2012

poor peer to peer consumer reviews will simply kill your business.

‰ For commodity products such as flights and car rental, there will

be the issue of evolving a sufficiently distinct service differentiation, so that your commodity products stand out from you competitors. This is not easily achieved as any distinctly new services can just be replicated by competitors. ‰ As now, brand strength will remain tremendously important. If you can exert enough brand power that consumers come straight to you to buy products you are, by default, keeping your customers away from your competitors. ‰ And what of agents and middlemen? They may continue to add value through content aggregation (the one stop shop) or specialisation, being experts in their particular niche, but it just has to be that in an increasingly connected world, consumers will tend more and more to buy direct. Over the next few years we are in for exciting times. Stay alert and be prepared to evolve your business to take full advantage of the changing shape of travel distribution. n Paul Richer is Senior Partner of Genesys – The Travel Technology Consultancy. Genesys works with travel companies on technology related issues such as website audits and system procurement projects. He is organising the WTM technology programme. Find out more at www.genesys.net

WTM Travel Technology Drinks Reception : Monday 5 November 17.00 - 18.00, WTM Technology Theatre, TT370 FOR TECHNOLOGY BUYERS ONLY Sponsored by Illusions Illusions Online is a global technology company providing unique customised solutions for Travel Operators, Destination Management Companies (DMCs) and Travel Agents. Rapidly responding to changing market requirements and applying the latest technology, the company provides both travel companies and consumers with a simple and cost-effective way to book travel. Boasting 15 years in business and clients on five continents, Illusions is continually recognised for its innovation with several accolades under its belt including a World Travel Award for ‘Leading Travel Technology Provider’. The company is always one step ahead of the competition and is a leader in its field. Illusions Online’s mantra is “we can and we will” keep our clients ahead of the game by providing them with cutting-edge travel technology.


XXXX

GLOBAL VILLAGE

WTM Official Premier Partner

WTM Catalogue 2012 I 73


REGIONAL ROUND-UP: GLOBAL VILLAGE

GLOBAL VILLAGE ‰

IN its letter to the 27 finance ministers of the European Union, the World Travel & Tourism Council (WTTC) attempted to dissuade them from overtaxing the travel industry. To drive home its point about the importance of travel and tourism to each of their respective economies, it used compelling statistics – namely that tourism directly generates ten million jobs across Europe, as opposed to the 3.2 million attributed to the automotive manufacturing industry, or even the 8.5 million within financial services. These are powerful numbers, but no more so than those recently published by the United Nations World Tourism Organization (UNWTO), which stated in its 2012 report that a record 467 million tourists travelled internationally during the first half of the year, a number that looks set to rise to a vast one billion international arrivals mark before year end. It seems incredible that this never-before-achieved number of travellers could come with the economic climate

74 I WTM Catalogue 2012

WHILE AUSTERITY MEASURES IN EUROPE ARE RUFFLING TRAVEL AND TOURISM FEATHERS AROUND THE WORLD, THERE ARE NONETHELESS IMPRESSIVE TOURISM GROWTH FIGURES BEING PRODUCED – ON A GLOBAL, REGIONAL AND DESTINATION-SPECIFIC BASIS.

so gloomy, especially in Europe, which remains by some way the biggest tourism market in the world. Tourism demand continues to grow and, as a worldwide average, there was in fact a five per cent rise in international tourist numbers between January and June 2012, compared with the same period in 2011. During his opening speech at September’s Global Tourism Economy Forum in Macao, UNWTO Secretary-General Taleb Rifai, said: “Amid the current economic uncertainty, tourism is one of the few economic sectors in the world growing strongly, driving economic progress in developing and developed countries alike and, most importantly, creating much needed jobs.” He added: “As we lead up to the milestone of one billion, we need to ensure that the tourism sector is supported by adequate national policies and that we work to reduce existing barriers to the expansion of the sector, such as complicated visa procedures, increased direct taxation or limited connectivity.” Unfortunately, as we have seen so many times over the issue of climate change, individual nations find it


REGIONAL ROUND-UP: GLOBAL VILLAGE

almost impossible to sing from the same hymn sheet, as it were, even when doing so could benefit not just the global economy, but ultimately their respective economies too. In the UK, for example, with the highest aviation taxes in the world (Air Passenger Duty, or APD), research has shown that removing the tax could actually raise £4.2 billion for the country’s economy. The British Air Transport Association has called APD a ‘tax on tourism’, and Britain by no means boasts the only government seeing tourism as rich pickings for taxation. New hotel taxes in Spain are one of many austerity measures hitting tourism, while further afield, the governments of Argentina and Brazil have introduced taxes on foreign currency credit card purchases, in what many believe is an effort to prohibit nationals holidaying overseas. That said, the increased dabbling of the taxman in the industry at least goes to show it has at last been recognised as having the potential to drive economic recovery. At the annual meeting of the G20 world leaders in Los Cabos, Mexico, in June this year, the industry was for the first time included in the Leaders’ Declaration. The Declaration recognized “the role of travel and tourism as a vehicle for job creation, economic growth and development.” The Declaration further stated the G20’s commitment to “work towards developing travel facilitation initiatives in support of job creation, quality work, poverty reduction and global growth”. According to the WTTC, travel and tourism will directly contribute US$2 trillion in GDP and 100 million jobs to the global economy in 2012. Indirectly, the figures are even more mindboggling, with a forecast contribute of around US$6.5 trillion to the global economy and 260 million jobs created – equivalent to 1 in 12 of all jobs on the planet. Asia and the Pacific On average, the region saw eight per cent growth, with a recovering Japanese market, powerhouse markets in China and India, and South Asia and South-East Asia combining to deliver excellent average growth of nine per cent. Taleb Rifai said: “Although Asia was affected by the economic crisis of 2008-2009 due to its strong linkages with other economies, the region has bounced back quickly and is today a leader in the

76 I WTM Catalogue 2012

global economy. This is clearly reflected in its tourism figures.” Europe When taken as a whole, there is very little good news coming out of the European travel market, following a relatively good performance in 2011. Hotel occupancy statistics remain flat, while the majority of EU markets have indicated declining performance figures. Researchers have also reported that, due to continuing austerity measures throughout much of the EU, visitor numbers are forecast to decline by almost one per cent by the end of the year, with perhaps a hint of growth returning in 2013. Middle East Many tourism analysts anticipated strong growth in the Middle East this year, but the first four months provided only one per cent growth, compared with the same period on 2011. Although this perhaps compares unfavourably with the global average increase of five per cent, it nonetheless demonstrates ‘steady growth, and comes at a time when much of the region is still experiencing socio-political unrest. Encouragingly, one of the shining lights of the Middle East North Africa (MENA) region has been Egypt, which experienced growth of 28 per cent in its visitor numbers for the first four months of the year. The Americas With growth of five per cent as a continental average, it’s interesting to note that, although Central America, with seven per cent growth, was the best performer, even the mature markets of North America performed well, averaging four per cent growth. South America continued its healthy rise with six per cent, while the Caribbean also followed up strong 2011 figures with a rise of five per cent. Africa The flourishing destination of Tunisia lifted North Africa to a seven per cent growth in the market. Meanwhile, in sub-Saharan African – where the news is all about a burgeoning new air industry – a six per cent rise has been registered.


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AFRICA & NORTH AFRICA

WTM Official Premier Partner


REGIONAL ROUND-UP: AFRICA AND NORTH AFRICA

DATA SUPPLIED BY:

Africa DESPITE THE WEAKER GLOBAL ECONOMIC OUTLOOK IN MANY REGIONS, AFRICA HAS GENERALLY ENJOYED A LONG PERIOD OF SOLID ECONOMIC GROWTH AND THE REGION IS GENERALLY FORECAST TO HAVE STRONG TRAVEL AND TOURISM GROWTH IN 2012.

Travel 2 Tourism in Cameroon Cameroon’s economy is showing some early signs of recovery from the global financial crisis, although the government continues to face enormous challenges in terms of guiding the nation towards sustainable growth and prosperity. Cameroon’s travel and tourism industry is also on a positive track with the number of inbound arrivals up by two per cent in 2011. According to the World Travel and Tourism Council (WTTC), direct activities undertaken by the key stakeholders in Cameroon’s travel and tourism industry were expected to contribute roughly CFAF264 billion (£320 million) to Cameroon’s economy in 2011, a figure which represents some 2.3 per cent of the country’s total gross domestic product (GDP), while indirect activities were expected to contribute CFAF579 billion (£700 million), some five per cent of Cameroon’s total GDP. In terms of employment, travel and tourism was expected to directly generate some 88,000 jobs, around two per cent of total employment in Cameroon, while a further 200,000 jobs, some 4.4 per cent of total employment, were to be generated indirectly during 2011.

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Cameroon has the potential to become a top destination for niche travellers due to its unique cultural heritage and the incredible diversity of its landscape. Boosting niche tourism activities in the country will result in niche tourism contributing an increasingly significant share of its travel and tourism revenues during the forecast period and beyond. Identifying and promoting niche travel and tourism areas in addition to securing the nation’s reputation as a provider of mainstream travel and tourism products and services will also be crucial for the survival of niche tourism in Cameroon. Travel and Tourism in Gabon Travel and tourism in Gabon is gradually growing, but is still in its infancy. Until a few years ago, little effort had been put into developing this industry, despite its enormous potential. However, the government has now taken a proactive approach to fully utilising the nation’s tourism potential. It is seeking partnerships with popular tourist destination countries in order to boost travel and tourism as well as develop the industry in a sustainable manner. Seychelles is one of the countries in Africa with a successful travel and tourism industry and


REGIONAL ROUND-UP: AFRICA AND NORTH AFRICA

is currently assisting Gabon to set up its national tourism board, develop tourist guide material and also train hospitality staff. This will help open up Gabon’s travel and tourism industry, as well as increase its visibility as an emerging tourist destination. Gabon’s rich natural and cultural heritage also makes it a unique tourist destination. Although the country’s economy is currently fuelled by oil, more of its future wealth is expected to come from its many other resources. Well aware of its great untapped potential as well as the increasing importance of travel and tourism to the country’s economy, the government plans to develop the industry in a sustainable manner. For this reason, it intends to raise tourism receipts by focusing on upmarket tourism and also collaborating with locals to ensure that the importance of tourism is conveyed. One of the major routes to Gabon’s success as a favourable tourist destination is eco-tourism. This sub-category of tourism is currently witnessing the quickest growth and is a market for which the country has huge potential. Gabon’s natural resources form the basis for constructing a sustainable travel and tourism industry. The country is becoming increasingly well known on the global stage due to its focus on ecotourism activities. It is host to a wide variety of flora and fauna, making it very attractive to tourists interested in wildlife and natural resources. Its forest covers 80 per cent of the country and is also part of the second-largest ecological lung of the world, after South America. Travel and Tourism in Sierra Leone Sierra Leone is considered one of the poorest nations in the world, but its booming mining industry will continue to drive growth in the future. Nevertheless, the outlook for the economy in Sierra Leone is promising. The country is expected to perform even better as the global economy continues to recover and generates demand for its exports of minerals and cash crops. Besides that, increased agricultural productivity, continued investment in infrastructure, as well as the expansion of the service sector will also boost growth over the forecast period. Sierra Leone has the potential to become the fastest-growing economy in the world in 2012. Although the travel and tourism industry in Sierra Leone is small in size and still developing, it is steadily becoming an important growing national service sector. In recent years, there has been an increase in

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its contribution to the country’s GDP, revenue, employment, as well as the socio-economic development. Apart from being a significant economic contributor and employer, Sierra Leone’s travel and tourism market also represents a vital building block for the economic policies the government has identified as crucial for the growth and stability of the nation’s economy. Niche tourism in Sierra Leone is rapidly growing in popularity due to the fact that an increasing number of tourists are seeking different kinds of vacations. The country is endowed with an impressive natural treasure and biodiversity - some of the identified niche areas include beach, nature and wildlife, cultural heritage, as well as eco-tourism. Eco-tourism is among the fastest-growing niches in Sierra Leone and as a result, special attention is being given towards its development. Although relatively small, this tourism sub-category is growing in popularity and remains a profitable venture that has been helping to improve the standard of living of the local communities in the country. Several policies have also been adopted to maintain the environment in a condition that would attract tourists and also meet the needs of the local population. Travel and Tourism in Togo Togo’s economic development has recently shown signs of improvement after enduring several years of unfavourable growth caused by socio-political unrest. Travel and tourism in Togo is gradually showing signs of recovery after years of negative growth caused by the social and political unrest, which previously plagued the country. In a bid to attract some of the millions of people from all over the world who visit West Africa every year, the government has set up an emerging travel and tourism policy with the aim of developing the industry and cementing its status as a major contributor to the national economy. It has also established an institutional framework aimed at strengthening the marketing and promotional activities of its National Tourism Office. The Togolese government is also working hard to overcome the negative image of Togo portrayed in the international media as a result of the unstable socio-political situation, which has marred its recent history. In order to conquer negative perceptions of the country, the government of Togo has embarked on measures to promote Togo as a safe and secure tourist destination at both a regional and international level. n


DESTINATION FOCUS

Egypt ‰

WITH an abundance of tourism riches, appealing equally to culture vultures and leisure seekers, Egypt’s attraction to visitors is undeniable and enduring. Unfortunately, it has had to be enduring, given the country’s history of unrest. The demise of Hosni Mubarak’s dictatorship in 2011 was described as Egypt’s ‘Berlin Wall’ moment, by the country’s President Mohammed Morsi at a recent summit in Tehran. Yet, while there is no doubt the Arab Spring has changed the political landscape in Egypt – and, of course, the entire region – the jury is still out on whether it will change the roller-coaster fortunes of Egyptian tourism. Last year, tourists stayed away in droves and a drop of almost 40 per cent (to under nine million) was recorded, compared with more than 14 million in 2010. Although the early part of this year saw an impressive bounceback, with visitor numbers up 28 per cent on the same period in 2011, the picture changed again in September, following protests over an anti-Islam film, made in the US. One of the world’s largest cruise ships, Royal Caribbean’s Mariner of the Seas, cancelled a layover in Alexandria due to the tense situation, and a number of tour operators are concerned that there will be a fall in visitor numbers early next year, as bookings will – or will not – have been made in advance. Others, however, feel they have seen it all before, believing as many do that Egypt often gets sick, but it never dies. There’s logic in the axiom too – since the Red Sea Riviera resorts have tended to market themselves separately from the must-see cultural centres, they have been far less affected by the Arab Spring. For these reasons, tourism generates a very healthy 6.7 per cent of Egypt’s GDP – a percentage too large to be ignored. Operators into Egypt discounted heavily to draw tourists back following the Arab Spring unrest, and prices were still low at the beginning of this year, prompting growth in bookings. The low prices have also had a beneficial effect on domestic tourists who have largely gone under the radar of travel agents and hotels in the past. Keen to lure back the big-spending foreign tourists, however, the Egyptian government has turned to its greatest treasures for assistance – the pyramids at Giza. After a lengthy restoration project, the Pyramid of Chefren – along with up to six other ancient tombs – will be reopened.

Going forward, Egypt knows it must, without losing sight of its rich heritage, target new tourists who have been captivated by the country due to more recent events. As such a prominent player in the Arab Spring uprising, many tourists will be attracted to momentous sites such as Tahrir Square, and tour operators are already making use of this fact in their marketing. Once in country, of course, younger tourists will find that Egypt has more than relics to offer – with a fast-growing adventure tourism offering, including diving, trekking, desert safaris and a host of water sports. Perhaps strangely, it could be this aspect of Egypt’s tourism offering more than any other that has the potential to put one of the country’s primary economic drivers back on track – and back on the world tourism map. n

WTM Catalogue 2012 I 85


We’re ancient

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Every nation has a heartbeat not every nation has rhythm Go to www.southafrica.net


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Cape Town and the Western Cape is a destination of exquisite natural beauty and home to diverse cultures with a rich heritage. Where else in the world can one experience breathtaking scenery from the summit of iconic Table Mountain, one of the New 7 Wonders of Nature, and on the same day FRPHLQWRFRQWDFWZLWKWKHSUDFWLFHVULWXDOVDQGDUWRIWKHÂżUVW indigenous people of Southern Africa, the San or Bushman? Our spectacular scenery does not fail to impress thrill seekers from every corner of the globe. Wander through the streets of historic Cape Town and savour the rich diversity of its people or shop up a storm at the Victoria and Alfred Waterfront one of the most popular attractions of the city and a place to see and be seen. Once youâ&#x20AC;&#x2122;ve had enough of the hustle and bustle of the city take a short drive to Cape Point, Africaâ&#x20AC;&#x2122;s southwestern tip. The sight of zebra and eland, the largest antelope in the world, JUD]LQJXQKLQGHUHGLQSULVWLQHI\QERV ÂżQHEXVK LVOHVVWKDQ minutes drive from the bustling city centre. Cape Point´s fynbos plains are home to 1 200 species of indigenous plants and part of the larger Cape Floral Kingdom, one of six global plant NLQJGRPV DQG E\ IDU WKH VPDOOHVW DQG ULFKHVW Ă&#x20AC;RUDO NLQJGRP in the world.

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ADVERTISING FEATURE

Welcome to

South Africa FROM VIBRANT CULTURE TO VALUE FOR MONEY – MARTHINUS VAN SCHALKWYK, MINISTER OF TOURISM, HIGHLIGHTS SOME OF THE REASONS FOR SOUTH AFRICA’S SUCCESS IN 2012

IN defiance of the on-going economic pressures faced by travellers today, 2012 has been a very positive year for tourism in South Africa. The first half of

this year saw an impressive 10.5% rise in the number of tourist arrivals from all markets, with the UK - by far our biggest market –increasing 5% on 2011 figures at a time when statistics suggest that UK departures have remained steady overall. As a destination we work hard to keep our country on the agenda; global media deals on television, cinema and digital platforms have kept our awareness at a high of 93% and the value we place on our trade relationships was further underlined with the two UK trade awards presented to South African Tourism earlier this year. A large part of our success is due to the multi-layered offering South Africa can present to the visitor today. Kruger National Park and its phenomenal wildlife, the breathtaking views from Table Mountain, Nelson Mandela’s home in Soweto and the famous Stellenbosch wineries – all are already well-known. However, did you know Kruger is home to some of the world’s most pioneering eco safaris, that you can abseil from Table Mountain, take a bicycle and ride through Soweto or that a third of wineries on the Stellenbosh Wine Route offer accommodation as well? South Africa’s cultural and shopping scenes are also world class: Cape Town has just been awarded the Design Capital of the World in 2014, while Johannesburg is one of the best places to take in both an authentic African market and the country’s thriving contemporary arts and urban scene. South Africa is also able to answer some of the concerns increasingly in the agenda of today’s savvy traveller. Ten years ago we pioneered the Cape Town Declaration on Responsible Tourism, the globally important agreement which put responsibility in tourism firmly on the agenda. What this translates into for our visitors is a truly authentic encounter with a confident country. We believe that good places to live are good places to visit, so visitors are encouraged to eat local produce, meet local people and stay in places which are in sync with their locality to experience the true sense of South Africa. These values and standards are incorporated from the foundations up; ticking the ‘responsible’ box doesn’t mean compromising on luxury or exclusivity. And not forgetting value for money. As a long-haul destination the airfare is the greatest challenge to budget-conscious travellers. Once in-country prices are significantly less than at home – around £80 per night for a top boutique hotel; £25 for a three course dining experience with exceptional South African wine (of course) and hospitality and accommodation to inspire and delight the most discerning traveller. n Join us at stand AF500 on Monday 5 November (4.30-5.30pm) for the chance to try wines from Beyerskloof, best-know for its award-winning pinotage, South Africa’s signature grape variety. For more information on South Africa visit www.southafrica.net

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The Eastern Cape, South Africa’s Adventure Province, offers visitors a world of diversity: An incredible 800kms of pristine coastline - spectacular Wild Coast The world’s only Big 7 game parks World Heritage Sites and Biodiversity Hotspots Adrenalin rush, hard core adventure - highest bungee jump in the world Authentic cultural experiences - home of the AmaXhosa A rich and fascinating history - birthplace of Nelson Mandela The Adventure Province has some something for everyone. Find out if you’re up for it...


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South Africa ‰

AT the southern end of world’s second largest continent lies one of the most diverse nations on the planet. South Africa offers a plethora of attractions ranging from outstanding national parks to cosmopolitan cities – with everything from iconic landmarks to amazing wildlife found in between. So it is no surprise that the country’s everpopular tourist industry is as strong as ever. According to recent figures, tourist numbers to South Africa increased by an impressive 10.5 per cent during the first six months of 2012, which is double the global tourism growth rate of five per cent. Stats SA’s tourism figures indicate that South Africa experienced an excellent first half of the year, attracting almost 4.5 million tourists to the country between January and June 2012. However, this impressive figure is not down to the country’s attractions alone – the South African Tourist Board has been working relentlessly on a marketing campaign that has been specifically designed to drum up numbers. “Despite the global economic downturn, our focused marketing efforts and the hard work of everyone in the tourism industry are paying dividends,” said South Africa’s tourism minister, Marthinus van Schalkwyk. “Although the United Nations World Tourism Organisation (UNWTO) does

predict a slowdown in global arrivals in the second half of this year, we are delighted with our very strong start in 2012, and are confident that it will be a year worth celebrating for us as far as the tourism industry is concerned.” And it is no surprise that celebration is on the cards. In 1993, before the country’s first democratic elections, South Africa had just over 3.3 million international arrivals. Today, the nation has 12 million international arrivals, of which 8.3 million are tourists. As it stands, tourism contributes nine per cent to South Africa’s GDP, and supports one in every 12 jobs in the country. The government and tourism industry are, however, committed to seeing that number increase even further. By 2020 South Africa hopes to welcome no less than 15 million international arrivals per annum but, in order to achieve this, it sagely realises that it needs to invest in the growth areas of the future. It is this recognition that is behind the National Tourism Sector Strategy. As well as an increase in tourism numbers, the South African tourism industry wants to see a much greater emphasis on travel within, and from, its own continent as well as increase the volume of domestic travel. In fact, domestic tourists are currently the lifeblood of South Africa’s tourism industry. No less than 5.5 million domestic trips were taken in the first quarter of 2012, which contributed R5.2 billion to the economy. This is over R600 million, or 13 per cent, more than

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last year’s economic contribution over the same period. And, by encouraging South Africans to be “tourists in their own country”, these figures are also set to increase. But as well as encouraging home-grown tourist, South Africa is promoting itself as a destination to some new international markets. For the first time, China is one of South Africa’s top five source markets of overseas tourists, overtaking France as the country’s fourth-largest overseas source market. A total of 60,272 Chinese visitors came to South Africa in the first half of 2012, which represents a massive 68.4 per cent growth compared to the first half of 2011 when South Africa received only 35,796 Chinese arrivals. “China’s outbound tourism market continues to grow phenomenally, with 30 per cent growth in outbound tourism reported for the country for the first half of 2012. The fact that South Africa managed to record more than double this rate clearly proves that we certainly have not missed out on this opportunity, and that our conversion efforts on the ground are delivering results,” said van Schalkwyk. South Africa is also reaping significant benefits from its marketing efforts and strong trade-relations work in other emerging markets, including India and Brazil, with arrivals from India also on the up. The UK, however, remains South Africa’s largest market, with the USA hot on its heals in second place.

96 I WTM Catalogue 2012

It is this fresh marketing approach which makes the planned growth in the nation’s tourism market seem feasible, but it is the country’s commitment to sustainable tourism which makes it exciting. “I want to highlight one specific challenge between now and 2020. We must decide now where we want to be in 2020 in terms of sustainable tourism,” continued van Schalkwyk. “Do we want to be a sector that exemplifies the green economic revolution that is under way, or do we want to be known as the grim reaper, raiding our natural resources for short-term profit? “Therefore, my challenge to industry is: Walk with us to transform the sector, to reduce its carbon and water footprint, to improve sustainability practices and scale up sustainable tourism certification, and to create green jobs. We have only one chance. The release of the minimum standards for responsible tourism is but the beginning. We now need the sector to invest much

The UK remains South Africa’s largest market, with the USA hot on its heals in second place.


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DESTINATION FOCUS

more seriously in energy-efficiency retrofitting, green building design, the roll-out of renewable-energy technologies, and consumer education.” Wise words indeed, and not ones that are necessarily associated with the tourism industry, but South Africa has such a rich heritage that it is essential to protect it. There are no less than four natural World Heritage Sites in the country, while the scenic Garden Route is home to the indigenous Fynbos flora. Cape Town is, of course, home to the iconic Table Mountain while the Sunland Baobab is said to be the country’s biggest. And, at over 4,000 years old, Sunland is also the South Africa’s oldest baobab, but what makes it really stand out from the crowd is that this unique tree features a small pub inside its hollow trunk. Created in 1933 this unusual watering hole is the epitome of South African culture. Historic and unique, the country is like no other – yet it continues to embrace the future. One of the biggest modern day sporting events to occur in South Africa was the 2010 FIFA World Cup. Five new stadiums were built especially for the tournament, and five existing venues were upgraded. The country also improved its public transport infrastructure within the host cities, including Johannesburg's Gautrain and other metro systems, along with major road networks. Such an investment proved immensely positive for South Africa, and the country is once again poised for the football limelight. The 2013 Africa Cup of Nations (AFCON) takes place early next year in five South African cities. Johannesburg, Durban, Rustenburg, Nelspruit and Port Elizabeth will host the 32-match tournament which will be attended by 15 African nations, proving that the FIFA investment was one worth making. But there are, of course, numerous other reasons to visit South Africa than to appreciate it’s newly upgraded infrastructure. In these tough economic times South Africa is still an extremely reasonably priced destination, and anywhere that can make spending money stretch that bit further is bound to be an appealing choice. And, with frequent, direct flights now available, it is easier than ever to get to. Many Brits also find the minimal time difference

Did you know? : Travel and tourism exports earnings for South Africa exceed exports of agriculture, automotive manufacturing, chemicals manufacturing, financial services, education and construction. In fact, mining is the only sector that beats tourism’s share of total exports.

appealing, likewise the fact that driving is on the left. The Rainbow Nation is also famed for its beaches, therefore increasing its appeal even further as a tourist destination. Wildlife is however one of the main reasons for visiting South Africa, with numerous game lodges and parks providing a huge choice of tours and safaris, which can range from a few hours to a couple of weeks. As well as two of the world's best-known wildlife reserves, the Kruger and Kalahari Gemsbok National Parks, South Africa has over a dozen smaller regional parks and reserves which warrant a tourist industry all of their own, as the want to spot the ‘big five’ never wanes. For a more cosmopolitan visit, however, then Cape Town is the destination of choice. The second-most populous city in South Africa after Johannesburg, Cape Town has often been termed the Mother City of the Rainbow Nation. Located on the shore of Table Bay, it is one of the most multicultural cities in the world and boasts fabulous beaches to boot. In fact, the city has recently been named Africa’s Best Beach Destination at the 2012 World Travel Awards and, with no less than eight Blue Flag-approved beaches, it’s easy to see why. Cape Town has its own Tourism Development Department which mirrors the ethos of the country’s main National Tourism Sector Strategy, and the city has even

WTM Catalogue 2012 I 99


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Responsible Tourism recognition : South Africa has pioneered responsible tourism in many ways, and its numerous awards reflect its efforts. International accolades have been received from the British Airways Tourism for Tomorrow Awards, the Green World Travel Awards, the Virgin Holidays Responsible Tourism Awards and the Guardian/Observer Ethical Travel Awards.

been called “the responsible tourism destination of choice”. In fact, Cape Town won the Best Destination category in the 2009 Virgin Holidays Responsible Tourism Awards, making it the first city to win in this category. Rightly so perhaps, as the explanation of responsible tourism, “creating better places for people to live in, and better places to visit”, is a phrase that was originally coined in Cape Town in 2002. The city of Johannesburg, also affectionately termed Joburg, has also implemented a Growth and Development Strategy (GDS). The plan, drawn up in consultation with the city’s residents, will “further advance economic as well as social development”. In a bid to support these goals, the Joburg Tourism Company launched the Johannesburg City Tourism Association (JCTA) in September, with the aim of promoting and developing tourism in the central business district. In line with South Africa’s sustainability beliefs, Johannesburg has a policy in place that emphasises energy efficiency and resource sustainability in urban development. As a result, its own buildings set the trend for energy cuts, and the city has received much acclaim internationally. Joburg was the only South African participant at the Seoul C40 Summit, where it presented a paper on Smart Buildings: how Johannesburg is implementing energy efficiency in buildings. However, responsible and sustainable tourism is not a foreign concept for South Africa. In 2011, the Minimum Standards for Responsible Tourism was released. These Standards aim to “promote the implementation of responsible tourism principles in tourism businesses, harmonise sustainable tourism certification programmes and set a national benchmark for tourism businesses to aspire to”. It is this groundbreaking attitude which is set to cement

3 of the best : Research has indicated that jointly Durban, Cape Town and Johannesburg possess more than 70 per cent of South Africa’s tourism assets. As a result, the three cities have joined forces to simultaneously address the substantive global shift toward urban tourism and the pressures being felt by their respective visitor industries. The three- year memorandum of understanding between the cities, which was signed in May, will result in joint marketing and development programmes aimed at establishing the urban dimension of South Africa’s visitor brand and generating demand specifically for each city.

South Africa’s stance as a must-visit destination. Practical requirements of accessibility and value for money support the nations belief for responsible tourism, while the stunning natural landscape and diverse cultural heritage will continue to draw the crowds. “In order to maintain and build on these excellent [tourism] figures, we will continue to focus on driving value for money in our local industry, centering our marketing efforts around our people, and ensuring that we maintain our leadership in wildlife and adventure, while at the same time showcasing South Africa’s incredible lifestyle offering,” concluded tourism minister Van Schalkwyk. Afterall South Africa is, indeed, a showcase worth visiting. n

WTM Catalogue 2012 I 101


WH HERE

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ON ENTE ENTERTAINMENT, ERTAINMENT T, ADVENTUR ADVENTURES RES AND ACTIVITIES Great shop Great shopping, pping, leisur leisure, e, sports and lifesty lifestyle yle activities galor galore, e, coupled with with glorious weather and fabulous signature sig gnature events mean that Joburg g is IT - a multi-faceted city with plenty to of fer visitors on offer any budget. budgett. Travellers Travellers looking for urban tourism urism experiences can lose themselves mselves in the music, club and cuisine scene, contemporary fine art, fashion, shion, film and lifestyle encounters, ers, weekend markets and unforgettable thiss is a smooth and sophisticated city for luxury travellers on unforgettab ble township tours. Alongside thi premium culture, a pr emium budget. Arts, heritage and cultur ure, deluxe accommodation, destination stination spa experiences, for there shopping fo or gold and designer labels and silver service experiences are are the ere for the taking. Get to Joburg and enjoy getting under the skin of this enigmatic destination.


ON WORLD WORLD-CLASS D-CLASS SPORTING SPORTING TOURNAMENTS TOURNAMENTS As a city crazy about a sport, Joburg is on the for forefront refront of hosting and facilitating ng the biggest and most pr prominent ominentt events and tournaments tournaments in the th he country country, y,, and even on the continent. co ontinent. W With ith the Joburg Open Golf Go olf TTour ournament taking place in the new year, year, followed closely b by the continental Tournament on that is the African Cup of Nations, N ther shortaage of world-class soccer celebratio celebration theree is seldom a shortage sporting action and a excellence in the City of Gol d. Gold.

ŠSteve Evans

www.joburgtourism.com www .joburgto ourism.com info@joburgto ourism com ourism.com info@joburgtourism.com Tel: Tel: +27 11 1 214 0700

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106 I WTM Catalogue 2012


DESTINATION FOCUS

Tanzania TWICE the size of neighbouring Kenya; and with dramatic contrasts between its highland, coastal, rainforest and prairie landscapes; few countries can offer big game safaris, exotic islands and wildebeest migration quite like tantalising Tanzania.

WTM Catalogue 2012 I 107


DESTINATION FOCUS

Nestling amongst the striking landscapes of East Africa, framed by eight neighbouring nations (Kenya, Uganda, Rwanda, Burundi, Zambia, Malawi, Mozambique and the Democratic Republic of Congo) and the gentle waves of the Indian Ocean, Tanzania is renowned for its diverse wildlife and contrasting terrains. A wide swathe of its landmass is occupied by the vast Unyamwezi Plateau, reaching up to a height of 1500 metres and dissected by a slice of the Great African Graben with its magma-rich mountain massifs. As the undisputed King of the African peaks, Mount Kilimanjaro is one of the world’s greatest topographical features, standing proud and statuesque at over 5,800m within one of Tanzania’s most spectacular national parks. A bizarre geological oddity, Kilimanjaro was created, shaped, eroded and scarred by the twin forces of fire and ice to rank as the tallest freestanding mountain on the planet. Though formed by a trio of large stratovolcanoes, Kilimanjaro has been free from volcanic activity in recent times. However, ominous rumbles can be heard echoing around the valleys occasionally – an eerie reminder from the belly of Kilimanjaro that it is merely dormant, not extinct. Spouting fumaroles, rivers of rock and bizarre extrusions bear testament to this. “Tanzania is a beautiful country and with endless tourism experiences to discover,” explains Rabia Sahid at Tanzania Travel & Tours (TTT) Worldwide Ltd. “ Each of our safaris provides visitors with a once of a lifetime holiday that strokes a balance between wildlife, the landscape, the peoples and the culture – it touches people deeply for a never-to-be-forgotten trip”. From Mount Everest’s southern Base Camp to the Kilimanjaro summit Uhuru Peak requires a steady climb to

108 I WTM Catalogue 2012

the summit where unforgettable, gasp-inducing views reward every one of the 35,000 climbers that make this hugely rewarding trek each year. Choose from six challenging routes (each with umpteen permutations) across rugged rocks and steep loose-stone tracks flanked by cactus-like spikes and bird-rich heather-cloaked moors. Kilimanjaro National Park is just one of 15 National Parks that stud virtually every portion of Tanzania’s terrain where visitor activities run from birding, boating, canoeing, hiking and hot air ballooning to fishing, wildlife tracking, mountain biking, swimming, snorkelling and walking trails. As Tanzania’s oldest and most-visited national park and UNESCO World Heritage Site, the Serengeti, is renowned world-wide for its three-week spectacle, as a million wildebeest and thousands of zebra and gazelles pound the plains across crocodile-infested waters in syncopated rhythm during the annual exodus north (Dec-July). Characterised by sun-parched, dusty scrub, wildflower-scattered fertile prairies, woodlands, tall grasses and a riddle of inky-green rivers, the Serengeti has been proclaimed as 7th world-wide wonder, with its wide, open wilderness spanning over 14,500 square kilometres and some of the most


DESTINATION FOCUS

scintillating game-viewing in Africa (June-Oct). Great herds of buffalo, smaller groups of elephant and giraffe, and thousands upon thousands of eland, topi, kongoni, impala and Grant’s gazelle together with lion, leopard, cheetah, hyena and a trio of African jackal species can be sighted – and you’ll also find 500 bird species, agama lizards, granite koppies, rock hyraxes and over 100 varieties of dung beetle. Highlights include the Grumeti River Crossing in the Western Serengeti during May/June; the Mara River Crossing in the Northern Serengeti from July to October; Wildebeest Calving in the South Serengeti during January/February; the Northward Migration and Wildebeest Rut in the Central Serengeti during April/May (known as the Moru Crush); and the spectacular End of the Green Season in March/April when the great herds typically come together after calving on the southern and eastern plains. One thing is for sure; whether it be gatherings at congested water holes, dodging elephants in the Lower Grumeti Woodlands, tracking Rhinos at Moru Kopjes, or spotting leopards along the Seronera River, the Serengeti promises more animals and birdlife than you’ll ever be able to count – and memories that will last a lifetime. “Visitors get the wow when they holiday in Tanzania, explains Terry Kipoi from Koisan Safaris. “They see the Big Five, swim in the Indian Ocean and climb Africa’s highest mountain and enjoy the sort of friendly Tanzanian hospitality that make safari holidays here so exceptional. Business is up on last year – most bookings are from US

and Europe especially the UK, Germany and Spain.” In the northern part of the country there are large lakes - Lakes Victoria and Tanganyika – just a part of Tanzania’s 5,500 hectares of lakes and swamps and seasonal flood plains. As the most southerly of the great African Rift Valley lakes, Lake Nyasa runs along the end of Tanzania’s western flank. Saadani National Park is notable as the only sea-side wildlife sanctuary in Tanzania and occupies a hot and humid coastal plain amidst a unique and colourful mix of both marine and mainland flora and fauna together with about 30 species of larger mammals and numerous reptiles and birds. Tall grass savannahs, scattered palms and castle pasture characterise the region while the marine system is distinguishable by its coral reefs, mangrove forests, salt pans and bare saline areas that are home to hippos, crocodiles and numerous birds including kingfishers, fish eagles and many species of wading birds. Here, long plush carpets of sand in shimmering Champagne hues remain oh-so popular with visitors keen to pair up wildlife-spotting on game drives and the friendliness of the local Masai tribe with world-class beaches. Few places on earth offer a chance to see a pride of lions or a herd of elusive greater kudu in the early-evening after a morning strolling bare-foot on powdery sands among screw palms on the Indian Ocean after an afternoon amongst the beaming smiles of the local people in mud-and-thatch Saadani village. “There are two types of travellers that come to

WTM Catalogue 2012 I 111


DESTINATION FOCUS

Tourism Stats : Since Tanzania gained independence from British rule in 1961,

Tanzania: the first time traveller to East Africa who wants to experience the well-known parks of Northern Tanzania,” explains Altaf Visram from the UK office of AfricanMecca Safaris. “Returning travellers want to focus on the off the beaten path parks such as Ruaha, Selous & Katavi with its prized conservation models, amazing lodges and locally sourced foods” A wealth of wonder and wildlife await visitor to the UNESCO World Heritage Site of Ngorongoro in the picturesque Crater Highlands region. As one of Africa’s most beautiful landscapes, Ngorongoro contains some of the richest grazing ground in the continent, on a dramatic backdrop of volcanic craters with the Ngorongoro Crater, the worlds largest intact volcanic caldera; home to the highest density of big game in Africa. With 600 metre high walls and a rich volcanic floor that plays host to the big five, Ngorongoro is one of the continent's most famous safari destinations. No trip to Northern Tanzania is complete without a visit to Ngorongoro where visitors will encounter one of the most beautiful natural wildlife sites on the planet. Venture out to Lake Magadi, cupped by the crater, to witness large concentrations of pink flamingos as a prelude to meeting a healthy population of black rhino, some of the biggest tusker elephants in Africa today as well as lion, leopard and hyena and good herds of wildebeest, buffalo and zebra. With Ngorongoro Crater itself limited to game driving only, it ensures the focus is wholly on the wildlife – and both grazers and predators thrive in this magnificent, ultra-fertile 2,200metre crater under a veil of soft cloud. “Our extraordinary landscape is a big part of what attracts tourists to Tanzania,” explains as spokesman from Kilimanjaro Tanzania Safari. “Repeat visitors experience something new, exciting and wholly different every time they arrive – and they never tire of the incredible biodiversity, it astounds them.” For a touch of the exotic, head to semi-autonomous Zanzibar, one of the most stunning islands in the Indian Ocean, where calm turquoise waters lap the shores of Stone Town and Tanzania’s go-slow pace almost grinds to a halt. As

112 I WTM Catalogue 2012

Tanzania has increasingly promoted its tourism to world-wide markets : Tanzania ranks second in world for its natural resources, a prime driver in its tourism, which is arguably one of the most important sustainable industries in the country (World Economic Forum Travel and Tourism Report 2011) : Tourism provides a significant source of income in Tanzania (over $1 billion in 2010) : An estimated 400,000 direct jobs for Tanzanians are generated by the tourism sector : 2010 was a record year for tourism in Tanzania with just under 800,000 tourists entering the country – up 300,000 since 2001 (National Bureau of Statistics) : Tanzania’s national parks attract huge numbers of foreign visitors – with the Serengiti, the Saadani and Kilimanjaro the most popular. : In 2011 a US$10.6 million state-of-the art tourism college partfunded by the Tanzania Government ($2.7 million) opened in Tanzania. Over 600 students enrolled to attend training and education programmes aimed at modernizing tourism services and hospitality industries. : Tourism is a fastest growing sector in Tanzania with the total contribution to GDP of 12.9 percent – with predictions this will grow to 13.4 per cent of GDP by 2021. : Over $3 million is spent annually to promote Tanzania's tourism attractions - far below South Africa's $70 million promotion budget (Tanzania Tourist Board) : Over 25 per cent of Tanzania protected in National Parks and Reserves : In March 2012, forward-thinking Ambassador Charles A. Sanga was appointed Chairman of the Tanzania Tourist Board to develop the organization to authority level. : In October 2012, KLM announced two new daily flights to Kilimanjaro International Airport, Tanzania’s second airport. : From December 2012, Turkish Airlines will fly direct from Istanbul to Kilimanjaro International Airport

Repeat visitors experience something new, exciting and wholly different every time they arrive – and theynever tire of the incredible biodiversity, it astounds them.


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DESTINATION FOCUS

Why Tanzania? : Spectacular landscapes, including the continent’s highest point (Mt. Kilimanjaro) and its deepest lake (Lake Tanganyika)

: Seven unique UNESCO World Heritage Sites : 15 National Parks + numerous reserves : Natural habitat for large herbivores, various carnivores, rare birds and amphibians, unique wild orchids and a newly discover monkey (kipunji, 2003) : An ecological awareness with considerable lengths taken to protect the natural environment : 100s of miles of palm hemmed white-sand beaches on the Indian Ocean : On game drives, it is possible to see elephants, rhinos, wildebeest, lions, leopards, giraffes, cape buffalo and cheetahs - all within the space of an hour, or less! : Magnificent scenery – beautiful acacia trees, open planes, forests and huge African skies : Many different tribal groups, including the Masai : Visitors can laze on an idyllic beach, go on safari, explore mistcovered slopes in the highlands, admire ancient rock paintings or learn to spear-fish with an ancient tribe – and more!

the home to some of the finest sugar-fine beaches anywhere in Africa – if not the world – all the sands in Zanzibar, such as Matemwe, Pongwe, Kendwa and Bwejuu are protected within a conservation zone. Off shore coral reefs lend the beach a striking alabaster hue, just 35km off shore from the Tanzania mainland and only six degrees south of the Equator. Miles of palm-scattered sands look out to smaller isles and atolls in an archipelago renowned for its noteworthy artists, musicians and poets throughout history – and still draws painters and photographers to this day. Gin-clear waters abundant with marine life lap at towering coconut palms while Green Wood Hoopoes and Weaver birds flit and flutter between rustling leaves and the fruit high above. Beach activities run from volleyball to horse riding, while many run dive trips out to some of the best and most varied dive sites in Africa. Steep wall dives; drift dives and world – class coral formations make this area a prime location for the experienced deep water divers. Visibility is good, the water warm and the marine life

diverse and innumerable with swaying weeds and soft coral rich in a rainbow of darting fish and octopus. “Tanzania is perfect for the discerning safari client and features some of Africa’s most iconic destinations,” explains Michael Creighton at Stella Travel Services UK, Travel2 and Travelbag.”It offers an untouched true wilderness experience.” In Stone Town, on Zanzibar’s west coast, delve into the delights of the old Swahili trading settlement to discover its narrow streets, twists and turns. Meander along a skinny riddle of cobbled alleyways to stalls of pungent spices. Navigate children playing ball and clusters of sizzling griddles to marvel at a Portuguese-built fort to feel like you’ve stepped back into a bygone era amongst buildings dating from the reign of the Omani sultan, Seyyid Said. Zanzibar’s seductive cultural influences have a foothold in ancient Persia and India’s Goan coast, with the Sumerians, Assyrians, Egyptians, Phonecians, Indians, Chinese, Persians, Portuguese, Omani Arabs, Dutch and British all having settled here and adding to the exciting cultural mix. n

WTM Catalogue 2012 I 115


118 I WTM Catalogue 2012


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AMERICAS AND CARIBBEAN

WTM Official Premier Partner


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Embrace na Embrace nature ture in Jedediah Smith Redwoods S ta ate Park, Park, California. California. Redwoods State Endlesss pos Endles possibilities sibilities b begin in the US USA A with un unforgettable nforgettable e experiences xperiences ffor or y your our clients, c and ne new w busines business ss opportunities ffor or y you. ou. For For partnership inf information, o orma tion, c contact ontact partnerships@thebrandusa.com. partnerrships@thebrandusa.com.

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REGIONAL ROUND-UP: AMERICAS

DATA SUPPLIED BY:

The Americas TOURISM IN THE UNITED STATES IS GETTING PROACTIVE WITH THE LAUNCH OF BRAND USA, BUT IT WILL HAVE TO GO SOME TO KEEP PACE WITH BRAZIL, WITH PREDICTIONS FOR VISITOR NUMBERS MOVING OFF THE SCALE.

Travel and Tourism in the US The US economy is slowly recovering, with real GDP growth of three per cent in 2010 and two per cent in 2011. Likewise, travel and tourism experienced continued growth, but at a slower rate in 2011 than in 2010. Hotels were the main beneficiary of the growth in business travel, with eight per cent current value growth to reach US$99 billion in sales in 2011. Business conferences and meetings travel returned to growth in 2011. After a sharp decline in corporate meetings in 2009 due to the “AIG effect”, companies returned to holding group meetings in luxury hotels such as the Ritz Carlton. As a result of higher occupancy, hotels at the higher-end were able to increase their daily room rates in 2011. Business car rental saw an increase of four per cent in current value terms in 2011, due to the increase in business air travel. In response to Americans spending more time on social media websites, the US travel and tourism industry is introducing more social media initiatives to build brand awareness and maintain brand loyalty. Travel operators have attempted to take advantage of this by creating a presence on Facebook and other social media websites. Online travel agency Expedia was able to grow its number of Facebook “likes” from 130,000 in March 2011 to over a million by May 2011 through its Expedia FriendTrips game on Facebook in April 2011. In April 2012 Brand USA unveiled its marketing campaign to bring more international visitors to the US at the US Travel Association’s International Pow Wow trade show. Brand USA (previously called the Corporation for Travel Promotion) is a public-private organisation created to promote the US internationally, as well as to educate international visitors on visa and security requirements. The campaign uses the slogan, “Discover this land, like never before”.

130 I WTM Catalogue 2012

Brand USA will initially target residents in the UK, Canada and Japan beginning in May 2012, through television, the Internet, billboards, print advertising and social media. The second wave of outreach will include Brazil and South Korea, with other markets to follow. In terms of inbound visitors, Canada, the UK and Japan are expected to remain the leading, third and fourth markets in 2016. These three countries are expected to see increases in visitor numbers of 25 per cent, 23 per cent and 17 per cent respectively over the forecast period. Although residents of Canada, the UK and Japan are very familiar with New York City and San Francisco, it is hoped that Brand USA’s campaign will encourage them to make a return visit to the US so they can visit other, less well-known cities and attractions. Brazil is expected to stand out between 2011 and 2016, with visitor volumes forecast to increase by 88 per cent. Brand USA’s marketing efforts, combined with an expected improvement in the visa application process, should provide a strong incentive for Brazilians to visit the US. In turn, Brazilian visitors will boost the tourism receipts for Miami, New York City and Orlando, Florida. Visitors from South Korea are expected to grow by 46 percent over the forecast period, aided by its entry into the Visa Waiver Program in October 2008. The emerging countries of Brazil and China have seen their economies grow at a rapid pace, and were less impacted by the global recession than Western European countries. The high levels of economic growth in these markets are creating a burgeoning middleclass in these countries. While foreign travel was previously limited to the upper-classes, this new middle-class group has the disposable income to pursue international travel. In turn, the US travel and tourism industry is now focusing on attracting visitors from Brazil and China to increase business.


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WTM Catalogue 2012 I 131


REGIONAL ROUND-UP: AMERICAS

These new emerging markets offer strong opportunities for the US as a tourist destination. The US travel and tourism industry is increasingly looking at emerging nations as the main driver of growth in incoming tourist numbers. US marketers are looking towards Brazil, which has shown explosive growth in recent years thanks to the global demand for ethanol and metals. Government initiatives have moved many citizens out of poverty into the middle-classes. In turn, the newly wealthy Brazilians are travelling. The number of incoming tourists to the US from Brazil grew by 25 per cent in 2011. Brazilians are also big shoppers, as they can purchase goods much more cheaply in the US than in duty-heavy Brazil. Travel and Tourism in Brazil Its developing nation status is fading away each year, as Brazil astonishes the world with strong economic development and growing international importance. This growth acted as a major magnet to international tourists, leading to a positive performance in terms of arrivals, and enhanced tourism flows within the country in 2011. Air transportation and travel accommodation were the main beneficiaries, with continuous investment in new routes and rooms to further capitalise on such good momentum. This scenario is only likely to improve as the country prepares to host global sporting events such as the 2014 FIFA World Cup and the 2016 Olympic Games. In order for these events to be successful, however, Market Sizes | Historic | Number of Trips | '000 trips | Year| on| Year Growth (%) Geographies

Categories

Brazil

Arrivals

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2007-08

2008-09

2009-10

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currently inadequate infrastructure must be remedied. According to Euromonitor International, inbound tourism has seen 12 per cent growth in 2011 Argentina and the US remained the most important source countries for arrivals to Brazil during 2011 – responsible for 1.5 million and 745,000 arrivals respectively. The large number of Argentinean tourists to Brazil can be explained by the proximity of Brazil, which is reachable by car or coach from Argentina. The fact that Argentina is now a priority market for Embratur is only likely to increase future arrivals. Strong arrivals from the US were directly related to continuous efforts made by Embratur and local tourism boards to promote Brazil’s travel and tourism products and destinations across the US. Promotional activity included participation in trade shows and conferences, as well as advertising in its various forms (television, print, outdoor, etc) inviting Americans to go to Brazil. Albeit from a small base, India, Russia and China registered strong growth in arrivals, of 38 per cent, 31 per cent and 22 per cent respectively in 2011. In previous years, source countries such as these became key target areas for growth in inbound tourism, as economic stability made travelling long haul more accessible for the first time in years. Overall, China is looking to expand its influence in Latin America, and is therefore an ideal target for boosting the number of groups of leisure tourists into Brazil. Brazil is expected to record much stronger growth in arrivals and welcome a total of 8.1 million tourists by 2016. With a vast territory and numerous attractions to offer, Brazil has all the resources needed to become a leading travel and tourism destination

132 I WTM Catalogue 2012

in the world. Its cultural pluralism and diversity works as a magnet for the growing desire for authentic, experiential travel. Moreover, hosting large sporting events – the 2014 World Cup and the 2016 Olympic Games – is known to increase international exposure and the number of arrivals in the years preceding, during and following these events. However, the strengthening of the Brazilian currency is likely to remain a barrier to growth in the short term, particularly as main source markets such as the US remain highly cost-conscious and in search of destinations where they can get the most out of their money. n


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WTM Catalogue 2012 I 133


ADVERTISING FEATURE

TRINIDAD & TOBAGO AS we see London’s Excel converted back from exceptional sporting arena to the more familiar home of World Travel Market, the twin islands of Trinidad & Tobago keep the focus on sports by making this year’s focus the development of sports tourism and key festivals and events. Leading his team out into the WTM arena is recently appointed tourism minister, the Honourable Stephen Cadiz, available alongside the tourism and private sector delegates to promote his islands as world-class event hosts. Meetings and press conferences will be held on the stand (CA330) to showcase the international launch of the Tobago Jazz Experience and to highlight the many virtues of Trinidad & Tobago as a sports tourism destination. Home of the Queen’s Park Oval, the largest cricket stadium in the Caribbean, Trinidad offers a plethora of opportunities for schools and clubs to visit on cricket tours throughout the year, as well as hosting key international and regional matches that will draw a global crowd. West Indies cricketing legend, Brian Lara, will be on the stand during WTM to talk about the power of sport as a driver of tourism opportunity. Sister island, Tobago, will also be presenting the annual Tobago Cycling Classic. Covered this year by ESPN, the October event attracts cyclists from all over the world. Trinidad & Tobago has also benefitted this year from the London 2012 Olympics, seeing the national flag flying high thanks to the supreme achievements of young athlete Keshorn Walcott. At 19 years he became the youngest ever javelin winner in the history of the Games, putting his island home on the international map. Walcott will be joining the T&T delegation at WTM for the first time and will be on the stand throughout the event to talk to agents, operators and journalists. Other WTM events include a press reception on the stand on Monday afternoon, and sponsorship of the Caribbean Tourism Organisation Street Party on Wednesday, featuring a characteristic Trinidad Carnival and Tobago Heritage Festival procession. Travel agents are invited to come onto the stand for destination training and to an exclusive VIP party on Wednesday night.

134 I WTM Catalogue 2012


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WTM Catalogue 2012 I 135


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136 I WTM Catalogue 2012


FEATURE

A WELCOME FROM

TRINIDAD & TOBAGO

Considered by many to be the true Caribbean, Tobago offers visitors a unique tourism experience – and the opportunity to explore rich history, culture, and biodiversity. Accommodation on the island ranges from luxurious villas, to quaint bed–and-breakfast establishments, from guesthouses to full-service hotels. The attractions of Tobago are many and varied, including festivals and sporting events throughout the year, fine dining, idyllic beaches and historical attractions. For dive enthusiasts, Tobago is a must-see destination, along with adventure seekers, bird-watchers, beach lovers and hopeless romantics. This year, the twin island republic of Trinidad & Tobago comes to World Travel Market with a clear message – tourism is about so much more than just the stunning beaches and glittering blue sea that are there for all to enjoy. Celebrating its 50th Anniversary of Independence this most southerly of Caribbean island destinations is focussing its attention on its great cultural heritage and consequent rich visitor experience. The delegation of Trinidad & Tobago hoteliers and tourism officials will be emphasising not only the world-famous

Trinidad Carnival but also the international launch of the Tobago Jazz Experience, a rich festival of music that takes place in April every year. Previous performers have included such headliners as Emeli Sandé, Chaka Khan and Erykah Badu. In Tobago the carnival concept isn’t just on dry land either! The Tobago Underwater Carnival is an annual celebration of the island’s fantastic diving opportunities. Keen divers travel from all over the globe in late July to participate in not only dives to some spectacular sites, but also seminars, lessons in underwater photography, kit demonstrations and taster sessions for the kids. Food is a key focus, with Tobago celebrating locally sourced produce at its annual Blue Food festival, and general culinary excellence at the Tobago Culinary Festival, while sport takes centre stage at October’s Tobago Cycling Classic. Eid and Diwali are spectacular celebrations particularly in Trinidad. Visitors to World Travel Market can get a taste of all that these two islands have to offer on stand CA330 where there will be fascinating heritage displays and a series of events throughout the four days. Celebrities will include West Indies cricketing legend, Brian Lara, and former premiership and Trinidad and Tobago international footballer, Dwight Yorke.

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DESTINATION FOCUS

Trinidad & Tobago

FOLLOWING a quite dramatic decline in visitor numbers – from just over 83,000 in 2006, to below 35,000 by 2010 – there have recently been some signs of recovery. After seeing the alarming drop in visitor numbers continue throughout the global economic crisis, the government has stepped up to the plate and seems to have tourism at the top of its agenda. Under the Prime Minster’s auspices, action plans are being put in place to rescue the situation. For example, along with some heavily discounted tourist packages, Trinidad and Tobago is promoting itself to an intriguing combination of business travellers and sports enthusiasts, as well as retaining its more traditional leisure focus. Largely, the focus for Trinidad is towards business travel, while the leisure activity focus is with Tobago. Organisations such as the Trinidad Hotels, Restaurants and Tourism Association (THRTA) and the Tourism Development Company are collaborating with the Ministry of Tourism to present a two-island package, whereby visitors conduct business in Trinidad before ‘chilling out’ on nearby Tobago. In a speech given during the 2011/2012 budget debate, Independent Tobago Senator Dr Victor Wheeler stated that, although international visitor numbers were poor, a rise in domestic tourism was going some way to make up for the shortfall. He said: “Domestic tourism…has been on the increase with the sea bridge accounting for over

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800,000 per year for the period 2008 to 2010, while the air bridge arrivals grew from 317,000 in 2009 to 321,000 in 2010.” The Vision 2020 Development Plan puts travel and tourism very much at the top of the agenda for economic recovery, encouraging public-private partnerships and expanding recruitment drives to bring as many local people as possible into gainful employment within the tourism industry. In order to realise the full potential of the promotional campaigns for tourism, there has been a general recognition that crime levels must now fall as dramatically as tourism numbers have. Gang related incidents – including robberies, sexual assaults and even the murder of tourists – must be dealt with before a significant number of tourists will return to holidaying in the islands. This issue notwithstanding, this twin island republic represents a huge draw for tourists, with stunning beaches, the warm and inviting Caribbean ocean, friendly and helpful locals and a vibrant culture, including sensational music and wonderful food and drink.

Largely, the focus for Trinidad is towards business travel, while the leisure activity focus is with Tobago.


DESTINATION FOCUS

This year, the islands celebrate the 50th anniversary of independence and the establishment of the republic, and the government is keen to use the milestone to draw attention to a destination with great cultural heritage and the genuine offer of a rich visitor experience. Annual carnivals, such as the renowned Trinidad Carnival and the newly inaugurated Tobago Jazz Experience showcase a variety of musical talent, with island performers having included such legendary headliners as Chaka Khan, Erykah Badu and Emeli Sandé. Another unique experience is the Tobago Underwater Carnival, an annual celebration of the stunning diving opportunities that abound in the island’s warm Caribbean waters. Apart from the spectacular experience of diving here, scuba enthusiasts from all over the world converge on Tobago every July to attend seminars, take lessons in underwater photography, and try out the latest innovations in sub-aqua technology. Couples have traditionally seen Trinidad and Tobago as perfect wedding destinations, with no shortage of sunshine, bags of historical charm and plenty of venues specialising in special and personal events. Although couples tend to favour the laid-back attitude of Tobago for honeymoons, there are still plenty of opportunities for adventure, such as exploring the island’s tropical rainforests, swimming at Argyle Falls, diving with an incredible array of exotic sealife, quad-biking and horseriding. n

Technology meaning agnascor syrtes. Umbraculi adquireret fiducia suis. Augustus insectat pretosius apparatus bellis, quod syrtes imputat lascivius cathedras. Adfabilis quadrupei satis verecunde iocari catelli, iam incredibiliter bellus umbraculi fermentet ossifragi. Zothecas deciperet umbraculi. Utilitas rures suffragarit tremulus zothecas, quamquam bellus fiducia suis fermentet tremulus cathedras. Adfabilis catelli pessimus neglus bellis, ncredibiliter bellus umbraculi fermentet ossifragi. Zothecas deciperet umbraculi. Utilitas rures sufnsectat pretosius apparatus bellis, quod syrtes imputat lascivius cathedras. Adfabilis qquod syrtes imputat lascivius cathedras. Adfabilis quadrupei satis verecunde iocari catelli, iam incredibiliter bellus umbraculi fermentet ossifragi. Zothecas deciperet umbraculi. Utilitas rures sufnsectat pretosius apparatus bellis, quod syrtes imputat lascivius cathedras. Adfabilis quadrupei satis verecunde iocari catelli, iam incredibiliter bellus umbraculi fermentet ossifragi. Zothecas deciperet umbraculi. Bright and deliberate Colour zothecas, quamquam bellus fiducia suis fermentet tremulus cathedras. Adfabilis catelli pessimus neglus bellis, quod syrtes imputat lascivius cathedras. Aemulus zothecas, quamquam bellus fiducia suis fermentet tremulus cathedras. Adfabilis catelli pessimus neglus bellis,

: Visitors to World Travel Market can get a taste of all that these two islands have to offer on stand CA330 where there will be fascinating heritage displays and a series of events throughout the four days. Celebrities will include West Indies cricketing legend, Brian Lara, and former premiership and T&T international footballer, Dwight Yorke.

quod syrtes imputat lascivius cathedras. Adfabilis quadrupei satis verecunde iocari catelli, iam incredibiliter bellus umbraculi fermentet ossifragi. Zothecas deciperet umbraculi. Utilitas rures sufnsectat pretosius apparatus bellis, quod syrtes imputat lascivius cathedras. Adfabilis quadrupei satis verecunde iocari catelli, iam incredibiliter bellus umbraculi fermentet ossifragi. Zothecas deciperet Galapagos Experience is a tour operator that umbraculi. Utilitas rures suffragarit tremulus zothecas, quamquam bellus fiducia suis fermentet specializes in toptremulus quality, established and tailorcathedras. Adfabilis catelli pessimus neglus bellis, quod made programs, combining high standard syremulus zothecas, quamquam bellus fiducia suis fermentet tremulus cathedras. Adfabilis catelli accommodation andpessimus personalized service with neglus bellis, quod syrtes imputat lascivius cathedras. great natural and cultural destinations. Galapagos Adfabilis quadrupei satis verecunde iocari catelli, iam Experience´s tours not only offer an unforgettable incredibiliter bellus umbraculi fermentet ossifragi. Zothecas deciperet umbraculi. Utilitas sufnsectat experience but rures through joining them you will be pretosius apparatus bellis, quod syrtes imputat contributing to wildlife conservation and lascivius cathedras. Adfabilis quadrupei satis verecunde iocarisupporting catelli, iam incredibiliter localbelluscommunity projects. We umbraculi fermentet ossifragi. Zothecas deciperet represent the M/S BEAGLE (First Class) and M/S umbraculi. Utilitas rures suffragarit tremulus zothecas, SAMBA (Tourist Class) in the Galápagos quamquam bellus fiducia suis fermentet Superior tremulus cathedras. Adfabilis catelli pessimus bellis, quod Islands. Both neglus sailing yachts offer an exclusive, syremulus zothecas, quamquam bellus fiducia suis romantic and private experience, excellent fermentet tremulus cathedras. Adfabilis catelli pessimus neglus bellis, quod syrtes imputat lascivius cathedras. itineraries with isolated destinations, professional Adfabilis quadrupei satis verecunde iocari catelli, iam and experienced crew and locally owned, incredibiliter bellus umbraculi fermentet ossifragi.

environmentally friendly and a socially responsible operation. WTM Catalogue 2012 I 139


DESTINATION FOCUS

Brazil

BRAZIL is already well on its way to becoming a tourism superpower, and the events of the next four years should only serve to cement that status. A recent Euromonitor report said: “Its developing nation status is fading away each year, as Brazil astonishes the world with strong economic development and growing international importance. This growth acted as a major magnet to international tourists, leading to a positive performance in terms of arrivals, and enhanced tourism flows within the country in 2011. Air transportation and travel accommodation were the main beneficiaries, with continuous investment in new routes and rooms to further capitalise on such good momentum. This scenario is only likely to improve as the country prepares to host global sporting events such as the 2014 FIFA World Cup and the 2016 Olympic Games.” Brazil's traditional tourism market has centred around beach destinations, with much marketing capital made of the country's weather, relaxed atmosphere and nearly 5,000 miles of coastline. Local government and tourist boards in several regions, particularly the north-east, have invested heavily in tourist infrastructure and marketing campaigns to attract both international and domestic tourists. The programme for the development of tourism in the north-east has invested more than US$736 million in several hundred infrastructure projects to improve airports, roads and drainage, as well as ongoing heritage

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restoration and environmental protection projects. But it is the 2014 Fifa World Cup and the 2016 Rio Olympics which are really getting people excited. Flavio Dino, the president of Embratur, the Brazilian Tourist Board, has said that a successful World Cup and 2016 Olympics will help to more than double the number of people visiting the country by 2020. "The investments into the country's infrastructure and tourism are a legacy that we cannot begin to measure, as it will establish Brazil as an even greater tourist destination in the years to follow. A recent survey of 39,000 international visitors to Brazil showed that 96 per cent intend to return to the country... after they have had a taste of what Brazil has to offer. Ultimately, the World Cup and the 2016 Olympics provide a unique opportunity for Brazil to showcase all it has to offer, and we are working very hard to make the most of this opportunity to

Brazil’s traditional tourism market has centred around beach destinations, with much marketing capital made of the country's weather, relaxed atmosphere and nearly 5,000 miles of coastline


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DESTINATION FOCUS

transform and reinforce the country's image for years to come," said Dino. The World Cup is recognised throughout Brazil as a major catalyst for the country's tourist industry. It expects to welcome 600,000 foreign visitors during the tournament, with an estimated three million domestic fans likely to travel to host cities to watch the matches. A study conducted by the Getúlio Vargas Foundation, in partnership with Ernst & Young, forecasts that the Brazilian hotel industry is planning US$1.5 billion in investments in preparation for the World Cup, mainly in the 12 host cities: Belo Horizonte, Brasilia, Cuiaba, Curitiba, Fortaleza, Manaus, Natal, Porto Alegre, Recife, Rio de Janeiro, Salvador and Sao Paulo. The Brazilian government recently launched Goal to Brazil, a promotional campaign to attract foreign visitors to the tournament. The touring exhibition, organised by the Embratur, aims to promote the country’s culture and tourist attractions, using world football’s showpiece event as a platform. It started in Santiago, Chile, and will travel to a further 13 cities in America and Europe up until May 2013. Ricardo Trade, operations director of the 2014 World Cup local organising committee, estimates the tournament will inject $56 billion into the Brazilian economy by 2014. He says that $11billion is being invested in World Cup infrastructure projects, such as the stadiums, roads, airports and public transport. There is concern however that the much of the new transport infrastructure will not be completed in time. Euromonitor says: “Despite all the big news surrounding Brazil, there is a great deal to be done for the country for it to achieve what economists refer to as a 'sustainable pace' when it comes to future development. An example of this relates to the current delay in all the infrastructure

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projects for the 2014 World Cup and the 2016 Olympic Games. In 2011, research published by the Institute of Economic Research (IPEA) concluded that 70 per cent of the revitalisation work set to be done at airports will not be ready in time for the World Cup. This is very concerning, placing infrastructure development high in the priority list for transportation, travel accommodation and all involved with travel and tourism, so that the country will able to handle the large tourism flows expected to be seen in the near future.” In response to these worries the government took the unprecedented step of spending US$14.2 billion to privatise three of the country's biggest airports in an auction at the beginning of February 2012. The airports in question were the country's largest - São PauloGuarulhos, Brasília International and Viracopos-Campinas. It would be wrong, however, to assume there is a state of inertia in the Brazilian aviation industry. It has seen its capacity grow by 39 per cent over last five years driven mainly by the introduction of low cost carriers into the region. Between 1980 and 2012 the number of routes to and from Europe went up from 14 to 43, and routes to and from the US rose from three to 27. The effect of the 2016 Olympics will largely be felt in and around Rio de Janeiro, but will be no less significant for their reduced geographical reach. According to Embratur, 1.4 million tourists visit Rio every year and this is expected to more than double, increasing to 3.3 million in 2016. For the country as a whole, the goal is to increase


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DESTINATION FOCUS

Brazil facts and figures : 2012 tourist arrivals predicted to rise 8% on 2011 (Business Monitor International)

: A 40% increase in tourist arrivals to 8.26m : : : : : : : :

predicted between 2012 to 2016 by Business Monitor International Government is providing 240,000 places on hospitality training courses in 117 cities in the run up to the 2014 World Cup Tourist income reached US$7 billion in 2011, up from $6.28 billion in 2010 (Euromonitor) A recent survey of 39,000 international visitors to Brazil showed that 96 per cent intend to return to the country (Embratur) In 2011 Brazil became the sixth largest economy in the world Brazil has nearly 5,000 miles of coastline The Brazilian hotel industry is planning US$ 1.5 billion in investments in preparation for the World Cup (Ernst & Young) 600,000 foreign visitors expected for the World Cup, with three million domestic fans travelling to host cities to watch the matches Brazilian aviation industry has seen its capacity grow by 39 per cent over last five years

the number from 5 to 10 million visitors annually. Rio 2016 spokesman Bernardo Domingues says: “The expected gross economic impact of the 2016 Games on the Brazilian economy is US$51.1 billion, according to a University of São Paulo study commissioned by the Ministry of Sport in 2009.” Rio's mayor Eduardo Paes said: “About 12,000 new hotel rooms are predicted to be built by 2015, 5,400 of them are already under construction. Rio de Janeiro has an extensive agenda of major events happening over the next few years, culminating with the Olympics Games in 2016.” With such major global events on the horizon, Brazil is working hard to modernise its tourism industry. The Brazilian Ministry of Tourism has introduced new criteria for evaluating hotels and accommodation, according to the guidelines of the Brazilian System for the Qualification of Accommodation – SBClass for short. The goal of SBClass is to “increase competitiveness in the Brazilian hospitality industry and inform consumers about the standards of establishments with respect to sustainability, infrastructure, equipment and guest services”. Brazilian minister of tourism Gastão Vieira said: “With major

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events such as the Fifa World Cup and the Olympics just around the corner, we need to upgrade our facilities and services. In this context, quality standards are an important tool to put our hotel industry on equal footing with that of countries that are global tourism leaders.” Under the new ranking system, the star symbol (one to five) will be issued exclusively by the federal government. Only accommodation facilities evaluated according to SBClass criteria will be allowed to use this official rating. Based on other international ratings systems, it recognises seven types of accommodation: hotels, flat/apart-hotels, resorts, farm-hotels, historic hotels, inns, and bed & breakfasts. The Brazilian authorities are aware of the need to keep building on the amazing opportunity presented by hosting arguably the two biggest events in wordl sport in the space of two years. It is launching a marketing campaign to highlight the country's numerous attractions, such as the Iguassu Falls in the southern state of Parana, eco-holidays in the Amazon, the historic city of Salvador, and Brasilia, the capital, a planned city with a wealth of unique modern architecture. There is a strong focus on attracting more global conferences - in the past seven years Brazil has risen to ninth place in the International Congress and Convention Association global rankings, from 19th back in 2003. And medical tourism in Brazil is also gaining popularity due its highly qualified medical professionals and advanced healthcare technology. But for now the main focus is on the World Cup and the Olympics – and Brazil is determined to go for gold. n


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FEATURE

CARIBBEAN ONCE AGAIN IT IS TIME TO REFLECT ON HOW WELL THE REGION HAS PERFORMED IN 2012 AND TO PLAN HOW WE CAN IMPROVE OVER THE YEAR AHEAD OF US.

AS the most tourismdependent region in the world we, in the Caribbean, are constantly striving to improve and stay ahead of other destinations. Well, we’re holding our own in a historically slow global economy according to year-to-date statistics. But, progress has been plagued by the punitive Air Passenger Duty levelled by the British Government, which has curtailed travel to several parts of the Caribbean. In spite of the onerous tax, we are pleased to report the British are still coming and, while they may be cutting back on short trips, they are planning and booking the longer stay dream journey – the type of holiday for which the Caribbean has become world renowned. The Caribbean’s luxury offerings continue to flourish, in particular with the weddings and honeymoons market, which delight in our exquisite high-end properties, sensuous spas and exclusive experiences. These thrive despite the negative impact of the global economic recession on travel and tourism. To continue meeting this demand, we have a number of very exciting developments across the region in the luxury sector, including the opening of the six-star RitzCarlton Reserve in Puerto Rico in December and the new Mustique Airways service from Barbados to the secluded island paradise of Petit St. Vincent. Other luxury additions include the new Peter de Savary hotel in Grenada, which is expected to open at the end of 2013, and the Islands of the Bahamas’ Baha Mar project scheduled to open in 2014. We are also seeing a palpable shift towards voluntourism and experiential vacations, where travellers

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can learn a new skill, participate in a unique activity or help the local community during their stay. New initiatives include the “catch and cook” programme at the Four Seasons in Nevis; “digital detox” in St. Vincent; and the Grenadines, hiking Dominica’s newly opened Waitukubuli National Trail, the first and only long distance hiking trail in the Caribbean, stretching 115 miles from tip to tip, and tending gardens at the Ridge to Reef Farm’s Organic Bed and Breakfast in St. Croix, US Virgin Islands. Sustainable tourism is an area which cannot be ignored, especially in the Caribbean, where visitors are specifically travelling to experience our rich diversity and spectacular natural beauty. We are committed to ensuring we offer natural tourism products and to educating our tourism partners about the importance of developing sustainable initiatives. To this end, the CTO’s next Sustainable Tourism Conference (STC-14) will be hosted by Trinidad and Tobago from April 15-18, 2013. We look forward to showcasing the diversity of our region once again at World Travel Market this year and demonstrating the eternal appeal of our tourism products and experiences. From value holidays for singles and families, to exclusive offerings and discovering the unknown, we welcome the opportunity to work with the global travel community to develop new partnerships and increase travel to our region. Beverly Nicholson-Doty Commissioner of Tourism, United States Virgin Islands Chairman, Caribbean Tourism Organisation


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Q&A

Questions for the Honourable Minister of Tourism, Pedro Pablo Duchez How are issues such as tourist security and infrastructure within and between tourist zones being handled? We have worked with a national tourist assistance programme for many years. This has been effective and the idea is to make it stronger. We allocate a good amount of funds to protect tourists. We work continuously with institutions of security in the country with special emphasis on tourist routes and major destinations in the country.

How important do you feel the growth of tourism is for the economy of Guatemala? Tourism is the second largest source of foreign currency for Guatemala, only exceeded by remittances. We are convinced of the importance of tourism and its role as a safe way to eradicate poverty, protect the environment and improve quality of life, all these aspects focusing on sustainable development. This year we took a major step in the tourism industry in our country, declaring it as a national policy and recognising it as one of the main axes for competitive economic growth and the social development of Guatemala. What plans do you have for sustaining or growing tourism? We are working together with the private sector to define specific promotional strategies, an example are roadshows, which are presentations of the country in various key markets in order to improve the marketing of tourism. Virtual Marketing is another major international promotion tool. Tourists from around the world will find on our website www.visitguatemala.com important information about our country. We also approached other major markets on social networks. What are the plans to develop and promote the Mayan Civilisation? 2012 is a year of opportunities, the whole world will witness a Change of Era predicted by our ancestors hundreds of years ago. This is the year in which we have worked hard to bring the world to Guatemala and regard it as the place to live the Change of the Mayan Era. As we like to say, 2012 is not a date, it’s a place, it’s GUATEMALA. We are aware of the cultural and archaeological richness that our country possesses. There are studies that show that there are over 3,000 archaeological sites related to the Mayan civilisation, but only five per cent are open to the general public.

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What do you see as your priority as Minister of Tourism? The priority is to strengthen Guatemala's position as the True Heart of the Mayan World. We are also working to diversify the tourism offer based on our strengths as segments: business and convention tourism (MICE), rural tourism, sports and adventure, cruises, health and welfare, living cultures, among others. Where do the majority of international tourists currently come from? Most visitors that come to Guatemala come from the regional market, mainly in Central America. Mexico and the United States together account for 68 per cent of the tourists. It follows the European market, mainly from France, Italy, Spain, the UK and Germany. What are Guatemala’s most attractive touristic features? We are a relatively small area of 108,889 square kilometres, privileged by a pleasant climate all year. Guatemala is a very diverse destination and holder of cultural and natural wealth where they come together in a unique setting. The most visited tourist destinations in Guatemala are: • The colonial city of Antigua Guatemala • Living culture and natural beauty at Lake Atitlán and its 12 surrounding villages • The most important Maya cities in the world like Tikal • The Caribbean people of Livingston and Rio Dulce • Tropical adventure destinations in the forests and rivers of Las Verapaces.


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ASIA/PACIFIC & INDIAN OCEAN

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REGIONAL ROUND-UP: ASIA PACIFIC DATA SUPPLIED BY:

Asia Pacific WHILE THE VARIOUS ECONOMIC CONTAGIONS AROUND THE GLOBE HAVE HAD AN IMPACT ON THE ASIA PACIFIC REGION, THE COLLECTIVE FIGURES FOR ANNUAL TOURISM GROWTH ARE BEING MAINTAINED, AND THERE IS A HEALTHY INFLUX OF FOREIGN AND DOMESTIC INVESTMENT FLOWING INTO BOTH TRADITIONAL AND EMERGING TOURIST MARKETS.

Travel and Tourism in Malaysia The global economic crisis affected travel and tourism in Malaysia in 2011, restricting the growth in arrivals. While economies around the world were recovering during 2011, a further economic crisis, caused by the slump on the world stock exchange, occurred in August 2011. This changed the travel demands of consumers and resulted in lower spending by tourists from countries affected by the economic downturn. Despite the slowdown in Malaysia’s economic recovery in the second half of 2011, the promotion of the country’s hugely diverse tourism offer, from diving to ecotourism, was intensified. Also, a simplified online visa scheme contributed to the strong growth in the number of arrivals from China in 2011. Tourism Malaysia’s also made strong efforts to promote Malaysia as a travel destination in India and Indonesia. The “Malaysia, Truly Asia” marketing campaign encourages tourists to discover the country. Therefore, motor tourism has been introduced to cater to tourists who wish to indulge in self-drive holidays. Home stay programmes are also highly recommended to tourists, some of whom want to experience the lifestyles of locals. Ecotourism also allows visitors to immerse themselves in tropical rainforests and national parks with lush flora and fauna. Other programmes such as spa tourism and medical tourism help Tourism Malaysia to target different traveller groups. Singapore remained Malaysia’s main source country in 2011, accounting for 13 and a half million trips. This is largely due to the geographical proximity of the two countries and political and business cooperation. Indonesia is the second largest market,

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contributing three million trips to Malaysia, followed by Thailand with one and a half million trips. China posted the highest growth in arrivals in 2011, with the number of trips increasing by 24 per cent to exceed one million. The strong growth from China was mainly due to the simplified online visa scheme introduced in April 2011. A new visa application scheme was extended to India in 2011, allowing Indians to apply for visas online through agents registered with the Malaysian Immigration Department. Malaysia is positioning itself as an ecotourism destination to woo more Indian tourists, who indicate a growing interest in nature-based activities during visits to the country. According to UNWTO, the rising purchasing power of Indians has made India the fastest growing outbound tourist market in the world. This high purchasing power also allowed more Indian tourists to visit Malaysia for shopping, city attractions and areas of natural beauty. Travel and Tourism in Indonesia After a successful year for tourism flows inbound in 2010, the Indonesian government has set itself more ambitious targets for 2011 with the aim of maintaining the momentum gained from its promotion of Indonesia as a global tourist destination. The government is set to hold more international events, particularly in eastern regions of Indonesia as it attempts to attract higher numbers of inbound tourists. According to Euromonitor International, Indonesia has recorded an 11 per cent increase in inbound arrivals during 2011. This was the result of the improved economic situation in many of Indonesia’s


REGIONAL ROUND-UP: ASIA PACIFIC

major source countries for arrivals. However, there were several events which had an adverse effect on arrivals from certain countries during 2011. For example; the earthquake; tsunami; and nuclear accident, which struck Japan during 2010, led to a five per cent decline in the number of tourists arriving from Japan. In addition, Indonesia’s hosting of the ASEAN leaders’ summit meeting in 2011 also boosted tourism flows inbound in the country during 2011. The main source country for inbound arrivals in Indonesia remained neighbouring countries during 2011. However, one major change was that Malaysia overtook Singapore to become the leading source country. The fact that Malaysians can easily cross the border into Indonesia is an indication of the very close connections between the two countries. Malaysia-based low-cost carrier Air Asia opened more routes in Indonesia, including Bandung in West Java, a city which is very well known for being a shopper’s paradise. Malaysians tend to spend most of their funds while on holiday on shopping and entertainment, a situation which has served to boost incoming tourist receipts among Malaysian arrivals in Indonesia. The Indonesian government continued to promote its Visit Indonesia Year campaign throughout 2011. This campaign focuses on marine tourism in eastern Indonesia. Indonesia is a huge archipelago containing several of the world’s largest islands, although the country also contains countless small islands, many of which are as yet unexplored and have yet to become commercialised as travel and tourism destinations. Indonesia is expected to become more recognised as a viable global leisure tourism destination and the Indonesian government is expected to make greater attempts to promote the country at international travel and tourism expositions and conferences. Travel and Tourism in Singapore Travel and Tourism in Singapore benefited from new tourist attractions that enticed more tourists from neighbouring Asian countries, such as China, Indonesia and Malaysia, to Singapore in 2011. Moreover, events like the Great Singapore Sales, Formula One Grand Prix and

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TravelRave 2011 attracted more seasonal visitors. Because of Malaysia and Indonesia’s close geographical proximity, it is convenient for residents from these two countries to travel to Singapore. Many Indonesians were attracted to Singapore by the great variety of shopping opportunities. The opening of the two integrated resorts with casinos in 2010 also attracted more Malaysians and Indonesians. Arrivals from the Philippines experienced strong growth of 24 per cent in 2011, making it one of the fastest growing inbound source markets. The economic growth of the Philippines and more low-cost carriers flying the Philippines-Singapore route boosted the number of Filipino tourists in Singapore. The Singapore Tourism Board’s main strategy in 2011 was to sustain growth by continually improving the quality of tourist services. Thus, the board focused on innovation, integration and productivity. It also worked with the Singapore Hotel Association to launch a productivity plan, which helped hotels to improve their operational efficiency and customer satisfaction scores in 2011. Moreover, a mobile phone app to supplement the YourSingapore website was launched in 2011, providing information to tourists on the go. By 2016, the number of trips is predicted to grow by a five per cent CAGR, according to Euromonitor International. New commercial developments such as the Marina Bay Financial Centre, Asia Square and South Beach in the near future are expected to attract more business visitors to Singapore. Upcoming tourist attractions like the National Art Gallery and River Safari should provide a further boost to arrivals in Singapore. n


WONDERFUL INDONESIA

͞nyale͟ĨĞƐƟǀĂůŝŶ>ŽŵďŽŬ, to collect the sea    worms that appear here each February only, ĂŶĚ ŵĂŶLJ ŵŽƌĞ ĞǀĞŶƚƐ ŽŶ Ăůů ŝƐůĂŶĚƐ͘ ŶĚ ƚŽƚŽƉŝƚŽīŝƐƚŚĞĞǀĞŶƚŽĨĐŽŵƉůĞƚĞƐŝůĞŶĐĞ           ĐĂůůĞĚ͞nyepi” in Bali͕ƚŚĞĚĂLJŽĨŵĞĚŝƚĂƟŽŶ       ĨŽƌ ƚŚĞ ĞŶƟƌĞ ŝƐůĂŶĚ͕ ǁŚĞŶ Ăůů ůŝŐŚƚƐ͕ ĮƌĞƐ͕ sounds, including planes and cars are barred ĨŽƌϮϰŚŽƵƌƐ͘dŚĞĂůŝŶĞƐĞŚĂǀĞŵŽŽƚĞĚƚŚĂƚ         ͞nyepi͟ ďĞĐŽŵĞƐ ĂŶ ŝŶƚĞƌŶĂƟŽŶĂů ƚƌĂĚŝƟŽŶ ƚŚĂƚǁŝůůŐƌĞĂƚůLJƌĞĚƵĐĞƉŽůůƵƟŽŶĂŶĚŐůŽďĂů        ǁĂƌŵŝŶŐ͘

Indonesia develops 16 Priority ĞƐƟŶĂƟŽŶƐ ŵŽŶŐ /ŶĚŽŶĞƐŝĂ͛Ɛ ŚƵŶĚƌĞĚƐ ŽĨ ĂƩƌĂĐƟŽŶƐ͕ ǁĞ ŚĂǀĞ ŝĚĞŶƟĮĞĚ ϭϲ ƉƌŝŽƌŝƚLJ ĚĞƐƟŶĂƟŽŶƐ ƚŽ ďĞ ĚĞǀĞůŽƉĞĚ ŝŶ ƚŚĞ ĐŽŵŝŶŐ LJĞĂƌƐ͘ dŚĞ ϭϲ ĚĞƐƟŶĂƟŽŶƐ ŝŶĐůƵĚĞ >ĂŬĞ dŽďĂ ŝŶ EŽƌƚŚ Sumatera, Pangandaran in West Java, the Borobudur – Prambanan areas in Central Java and Yogya – Sleman ŝŶzŽŐLJĂŬĂƌƚĂ͕ƚŚĞ    Bromo – Tengger – Semeru ĂƌĞĂŝŶĂƐƚ:ĂǀĂ͕     >ŽŵďŽŬ and the Rinjani Volcano, Flores in

Wakatobi, South East Sulawesi

About Indonesia

dŚĞƌƚƐĂŶĚĞůĞďƌĂƟŽŶƐ   

The Republic of Indonesia is the largest archipelago in the world comprising 17,504 large and small tropical islands fringed with       ǁŚŝƚĞƐĂŶĚLJďĞĂĐŚĞƐ͕ŵĂŶLJƐƟůůƵŶŝŶŚĂďŝƚĞĚ        ĂŶĚĂŶƵŵďĞƌĞǀĞŶƐƟůůƵŶŶĂŵĞĚ͘/ŶĚŽŶĞƐŝĂ ŚĂƐ Ă ƚŽƚĂů ƉŽƉƵůĂƟŽŶ ŽĨ ŵŽƌĞ ƚŚĂŶ Ϯϭϱ ŵŝůůŝŽŶ ƉĞŽƉůĞ ĨƌŽŵ ŵŽƌĞ ƚŚĂŶ ϮϬϬ ĞƚŚŶŝĐ        ŐƌŽƵƉƐ͘ŵŽŶŐƚŚĞŵŽƐƚǁĞůůŬŶŽǁŶŝƐůĂŶĚƐ are Sumatra, Java, Bali, Kalimantan (Borneo), ^ƵůĂǁĞƐŝ ;ĞůĞďĞƐͿ͕ ƚŚĞ DĂůƵŬƵ /ƐůĂŶĚƐ ;DŽůƵĐĐĂƐͿ ĂŶĚ WĂƉƵĂ͘ ,ŽǁĞǀĞƌ͕ /ŶĚŽŶĞƐŝĂ        ƐƟůůŚĂƐŵĂŶLJƵŶĞdžƉůŽƌĞĚŝƐůĂŶĚƐǁŝƚŚŐƌĂŶĚ ŵŽƵŶƚĂŝŶ ǀŝĞǁƐ͕ ŐƌĞĞŶ ƌĂŝŶĨŽƌĞƐƚƐ ƚŽ ƚƌĞŬ through, rolling waves to surf and deep blue          ƉƌŝƐƟŶĞƐĞĂƐƚŽĚŝǀĞŝŶǁŚĞƌĞŽŶĞĐĂŶƐǁŝŵ        ǁŝƚŚĚƵŐŽŶŐƐ͕ĚŽůƉŚŝŶƐĂŶĚůĂƌŐĞŵĂŶƚĂƌĂLJƐ͘

KŶ Ϯ KĐƚŽďĞƌ ϮϬϬϵ͕ hE^K ƌĞĐŽŐŶŝnjĞĚ /ŶĚŽŶĞƐŝĂ͛Ɛ ͞ĂƟŬ” as World Intangible ƵůƚƵƌĂů ,ĞƌŝƚĂŐĞ͕ ĂĚĚŝŶŐ ƚŽ ƚŚĞ ĞĂƌůŝĞƌ ƌĞĐŽŐŶŝnjĞĚ /ŶĚŽŶĞƐŝĂ͛Ɛ ͞Keris” (the wavy ďůĂĚĞ ĚĂŐŐĞƌͿ͕ ĂŶĚ ƚŚĞ ͞Wayang” shadow       ƉƵƉƉĞƚƐ͘&ƵƌƚŚĞƌďĞŝŶŐĐŽŶƐŝĚĞƌĞĚĂƐtŽƌůĚ    ,ĞƌŝƚĂŐĞŝƐƚŚĞ͞ŶŐŬůƵŶŐ” bamboo musical instrument from West Java, being uniquely ͞/ŶĚŽŶĞƐŝĂŶ͘͟

dŚĞ&ĂĐŝůŝƟĞƐ  &ĂĐŝůŝƟĞƐͲǁŝƐĞ/ŶĚŽŶĞƐŝĂ͛ƐŚŽƚĞůƐĂƌĞƐĞĐŽŶĚ      ƚŽŶŽŶĞ͘/ŶĨĂĐƚ͕ŵĂŶLJŽĨŽƵƌůƵdžƵƌŝŽƵƐĂŶĚ          unique hotels have constantly been listed as some of the best in the world, located on ǁŚŝƚĞƐĂŶĚLJďĞĂĐŚĞƐ͕ŽǀĞƌůŽŽŬŝŶŐŐƌĞĞŶƌŝǀĞƌ       ǀĂůůĞLJƐ͘ ŶĚ ĨŽƌ ƐŚĞĞƌ ƌĞůĂdžĂƟŽŶ͕ /ŶĚŽŶĞƐŝĂ Spas are second to none to reinvigorate ďŽƚŚ ďŽĚLJ ĂŶĚ ŵŝŶĚ͘  ŽŶǀĞŶƟŽŶ ĐĞŶƚĞƌƐ ĂƌĞĞƋƵŝƉƉĞĚǁŝƚŚƐƚĂƚĞͲŽĨͲƚŚĞͲĂƌƚĨĂĐŝůŝƟĞƐ͕      ĂƐ ŵĂŶLJ ƚŽƉ ŝŶƚĞƌŶĂƟŽŶĂů ĐŽŶĨĞƌĞŶĐĞƐ ĂŶĚ ĞdžŚŝďŝƟŽŶƐ ĂƌĞ ŚĞůĚ ŝŶ :ĂŬĂƌƚĂ͕ Ăůŝ ƚŽ Manado, ranging from the Global Climate Change Conference in Bali to the World Ocean Conference in Manado, to trade and ŝŶǀĞƐƚŵĞŶƚ ĞdžŚŝďŝƟŽŶƐ ĂŶĚ ƚŽƵƌŝƐŵ ƚƌĂĚĞ ƐŚŽǁƐŝŶŵĂŶLJƉƌŽǀŝŶĐŝĂůĐĂƉŝƚĂůĐŝƟĞƐ͘      

Indonesia is also strong in the performing ĂƌƚƐ͘ dŚĞ ďĞĂƵƟĨƵů ZĂŵĂLJĂŶĂ ĚĂŶĐĞ ĚƌĂŵĂ is enacted during the dry season at the large ŽƉĞŶ ƐƚĂŐĞ Ăƚ WƌĂŵďĂŶĂŶ ŶĞĂƌ zŽŐLJĂŬĂƌƚĂ under a tropical full moon and against the ĚƌĂŵĂƟĐ ŝůůƵŵŝŶĂƚĞĚ ďĂĐŬŐƌŽƵŶĚ ŽĨ ƚŚŝƐ ϵth ĐĞŶƚƵƌLJ ƚĞŵƉůĞ͘ /ŶĚŽŶĞƐŝĂ͛Ɛ ĚĂŶĐĞƐ ĂƌĞ ĐŽůŽƵƌĨƵů͕ ĚƌĂŵĂƟĐ Žƌ ĞŶƚĞƌƚĂŝŶŝŶŐ͘ dŚĞLJ ǀĂƌLJ ĨƌŽŵ ƚŚĞ ŚŝŐŚůLJ ƐLJŶĐŚƌŽŶŝnjĞĚ ͞saman” ƐŽŶŐ ĂŶĚ ĚĂŶĐĞ ĨƌŽŵ ĐĞŚ͕ ƚŽ ƚŚĞ ƐĞĚĂƚĞ ĂŶĚ ƐŽƉŚŝƐƟĐĂƚĞĚ ĐŽƵƌƚ ĚĂŶĐĞƐ ĨƌŽŵ :ĂǀĂ accompanied by the liquid sounds of the gamelan orchestra, to the war dances of Kalimantan, Papua, and Sulawesi͘ /ŶĚŽŶĞƐŝĂĂůƐŽŚŽƐƚƐĂŶƵŵďĞƌŽĨƚƌĂĚŝƟŽŶĂů        ĐĞƌĞŵŽŶŝĞƐ͘ŵŽŶŐƚŚĞƐĞĂƌĞƚŚĞĐŽůŽƵƌĨƵů       ƌĞůŝŐŝŽƵƐ ,ŝŶĚƵ ŚĂƌŵĂ ĐĞƌĞŵŽŶŝĞƐ ŚĞůĚ ĐŽŶƟŶƵŽƵƐůLJ ŽŶ Ăůŝ͕ ƚŚĞ ĐŽƵƌƚ ƉƌŽĐĞƐƐŝŽŶƐ during Sekaten in zŽŐLJĂŬĂƌƚĂ, Java, preceding ƚŚĞ ďŝƌƚŚ ĚĂƚĞ ŽĨ ƚŚĞ WƌŽƉŚĞƚ DŽŚĂŵŵĂĚ͘ The Buddhist Vaisak Ceremonies are held yearly around Borobudur, as is the Chinese Toa Peh Kong ĨĞƐƟǀĂů ŝŶ Manado, ǁŚŝůĞ ƚŚĞ &ĞĂƐƚƐ ƚŽ ƚŚĞ ĞĂĚ ĂƌĞ ŚĞůĚ in Toraja͕ ďŽƚŚ ůĂƩĞƌ ŽŶ the island of Sulawesi, and the Kasada ceremony is held annually at the end ŽĨƚŚĞLJĞĂƌŽŶDƚ͘ƌŽŵŽ       in East Java, the appease the ancestors and the ŵŽƵŶƚĂŝŶŐŽĚƐ͘  dŚĞŶƚŚĞƌĞĂƌĞƚŚĞĞdžĐŝƟŶŐ      simulated tribal wars in the Wamena valley of Papua, the bull races on the island of Madura held ĂƐ ƚŚĂŶŬƐŐŝǀŝŶŐ ĂŌĞƌ ƚŚĞ harvest, as well as the

     ^ĂŵĂŶĂŶĐĞ͕dƌĂĚŝƟŽŶĂůĚĂŶĐĞĨƌŽŵĐĞŚ

Borobudur Temple, Central Java

ĂƐƚ EƵƐĂƚĞŶŐŐĂƌĂ͕ tĂŬĂƚŽďŝ ŝŶ ^ŽƵƚŚ ĂƐƚ Sulawesi, Toraja in South Sulawesi, Derawan Island ŝŶ ĂƐƚ <ĂůŝĂŵĂŶƚĂŶ͕ ďĞƐŝĚĞƐ WƵůĂƵ tĞŚ ŝŶ ĐĞŚ͕ ƚŚĞ dŽŐĞĂŶ /ƐůĂŶĚƐ ŝŶ ĞŶƚƌĂů Sulawesi, the Thousand Islands and Old Batavia͕ďŽƚŚŝŶ:ĂŬĂƌƚĂ͕ĂŶĚBali’s      southern and northern coasts, as well as around Mount Batur͘

Indonesia’s Tourism Target for European Countries in 2012 /Ŷ ϮϬϭϮ͕ /ŶĚŽŶĞƐŝĂ ƚĂƌŐĞƚĞĚ ƐŽŵĞ ϴ ŵŝůůŝŽŶ ŝŶƚĞƌŶĂƟŽŶĂů ǀŝƐŝƚŽƌƐ ƚŽ ƐƉĞŶĚ ƚŚĞŝƌ ŚŽůŝĚĂLJ Žƌ ŚĂǀĞ ďƵƐŝŶĞƐƐ ŵĞĞƟŶŐ ŝŶ ƚŚĞ ĐŝƟĞƐ ŝŶ /ŶĚŽŶĞƐŝĂ͘ &Žƌ ƵƌŽƉĞĂŶ ĐŽƵŶƚƌŝĞƐ͕ ƚŚĞƌĞ are 5 countries that become the main focus ŽĨ /ŶĚŽŶĞƐŝĂ͛Ɛ ƚŽƵƌŝƐŵ͘ /Ŷ ϮϬϭϮ͕ /ŶĚŽŶĞƐŝĂ ƐĞƚ ƚŚĞ ƚĂƌŐĞƚ ŽĨ ϮϬϬ͘ϬϬϬ ǀŝƐŝƚŽƌƐ ĨƌŽŵ ƚŚĞ        hŶŝƚĞĚ<ŝŶŐĚŽŵ͕ǁŚŝĐŚŝƐƚŚĞŚŝŐŚĞƐƚƚĂƌŐĞƚ ĂŵŽŶŐ ŽƚŚĞƌ ƵƌŽƉĞĂŶ ĐŽƵŶƚƌŝĞƐ͘ dŚĞ second highest target is visitors from France,        ǁŚŝĐŚŝƐƐĞƚƚŽƌĞĂĐŚϭϵϱ͘ϬϬϬǀŝƐŝƚŽƌƐ͘ KƚŚĞƌ ƵƌŽƉĞĂŶ ĐŽƵŶƚƌŝĞƐ ƚŚĂƚ ďĞĐŽŵĞ /ŶĚŽŶĞƐŝĂ͛Ɛ ŵĂŝŶ ƚĂƌŐĞƚ ŝƐ ƚŚĞ EĞƚŚĞƌůĂŶĚƐ͕         ǁŝƚŚƚŚĞŶƵŵďĞƌŽĨƚĂƌŐĞƚŝƐϭϲϬ͘ϬϬϬƚŽƵƌŝƐƚƐ͘ dŚĞ ůŽŶŐ ĂŶĚ ŝŶƚĞƌĞƐƟŶŐ ŚŝƐƚŽƌLJ ďĞƚǁĞĞŶ /ŶĚŽŶĞƐŝĂ ĂŶĚ ƚŚĞ EĞƚŚĞƌůĂŶĚƐ ďĞĐŽŵĞƐ one of main factors for the people of the       EĞƚŚĞƌůĂŶĚƚŽǀŝƐŝƚ/ŶĚŽŶĞƐŝĂ͘'ĞƌŵĂŶLJĂůƐŽ ŽŶĞ ŽĨ ƚŚĞ ŵĂŝŶ ĨŽĐƵƐ ĨŽƌ ƚŚĞ /ŶĚŽŶĞƐŝĂ͛Ɛ          ƚŽƵƌŝƐŵŵĂƌŬĞƚĂƐŝƚŐŽƚƚŚĞůĞĂƐƚŝŵƉĂĐƚŽĨ         ƚŚĞŐůŽďĂůĞĐŽŶŽŵLJĐƌŝƐŝƐ͘ZƵƐƐŝĂ͕ĂƐƚŚĞŶĞǁ emerging economy power, is also one of the        ŵĂŝŶƚĂƌŐĞƚĨŽƌƵƌŽƉĞĂŶĐŽƵŶƚƌŝĞƐǁŝƚŚƚŚĞ         ƚĂƌŐĞƚĨŽƌϮϬϭϮŝƐϭϬϬ͘ϬϬϬ͘tŝƚŚƚŚĞƵŶŝƋƵĞ͕ diverse culture and nature, Indonesia will       ĚĞĮŶŝƚĞůLJĂƩƌĂĐƚƚŚĞŝŶƚĞƌŶĂƟŽŶĂůǀŝƐŝƚŽƌƐƚŽ       ĐŽŵĞĂŶĚƐƉĞŶĚƚŚĞŝƌƟŵĞƐŝŶ/ŶĚŽŶĞƐŝĂ͘


Ria Bintan Golf Riau Island

Dinner Beach Bali

Togean Underwater Central Sulawesi

Borobudur Temple Central Java Photo by : PT. Taman Wisata Candi Borobudur Prambanan Ratu Boko

Photo By : Bambang Widjanarko

Photo By : Ria Bintan Golf

Photo By : Cipta Aji Gunawan


Visit our booth

AS 140

more informatio information on www.indonesia.trav www.indonesia.travel vel

Photo By : Setiadi Darmawan

Raja Ampat West Papua

Dramatic landscapes and breath taking beauty set the stage for the unique culture, traditions and hospitality that only Indonesia can offer. Come, discovery why Indonesia is so unique and experience a country like nowhere else on earth.


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Malaysia ‰

MALAYSIA is a truly fascinating destination from the fast-paced modern capital city Kuala Lumpur to the luxurious beaches of Langkawi, the cultural capital George Town in Penang to the lush rainforests of Malaysian Borneo. Whether you visit Malaysia for its luxurious resorts, adventure tourism or sporting activities, white beaches, duty free shopping, ecotourism, voluntourism, cultural or city break experiences, Malaysia has something for everyone. Malaysia was proud to welcome Prince William and the Duchess of Cambridge in September 2012 who visited Kuala Lumpur and the Danum Valley Conversation Area, Sabah's largest protected lowland rainforest which boasts one of the richest conservation areas in the world with 43,800 hectares of pristine and undisturbed tropical flora and fauna. Malaysia is one of the twelve mega-biologically diverse countries in the world with at least 15,000 species of flowering plants, 300 species of mammals, 150,000 species of invertebrates and 4,000 species of fish, creating unique niche eco and agro tourism activities as well as voluntourism opportunities. One of the most popular voluntourism tours is to help save the Orang Utan, Malaysia’s most iconic and strikingly beautiful mammal. In less than 15 years, the number of Orang Utans in the wild have nearly halved to 7,000, putting the species on the IUCN (International Union for

Conservation of Nature and Natural Resources) red-list. Tourism Malaysia, in conjunction with twice winners of the Virgin Holidays Responsible Tourism awards, The Great Orang Utan Project, is helping save the ape with the aid of volunteers. The volunteerism experience is a fantastic opportunity to help save the Orang Utan as well as a great hands-on experience for those seeking a career break, gap year, for retirees or even a family seeking an educational experience. Malaysia is also a multi-cultural society, heavily influenced by the ancient Malay culture and the cultures of Malaysia's two most prominent trading partners – China and India. Although each of these cultures has retained their religions, customs and way of life, they have also blended together to create Malaysia's diverse heritage, including two cultural UNESCO World Heritage Cities and a large number of public festivals and parades throughout the year. This cultural fusion has also made Malaysia a destination not to be missed by food lovers. What better way to experience Malaysia’s culture and gastronomy than by staying with a Malaysian family in one of over 160 government approved Malaysia Homestays. The Malaysia Homestay Programme is one of Tourism Malaysia’s most successful tourism programmes and attracted approximately 60,000 foreign participants last year. Malaysia is the premier shopping destination in South East Asia. With its multitude of luxury malls,

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stores and street-side stalls throughout the country offering a variety of clothes, watches, cosmetics, shoes, handbags and the latest in technological and electrical appliances, Malaysia is truly a shopper’s paradise. The fantastic exchange rates and duty free status on most items in the country result in visitors to Malaysia enjoying great shopping safe in the knowledge that it is money well spent. The Tourism Minister, Dato Sri Dr. Yen Yen explained how Malaysia has secured its place as a renowned shopper’s paradise, “Shopping holds the second biggest share (30%) of tourist expenditure contributing RM17.5 (USD5.5) billion last year. Avid shoppers benefit from three sale periods namely the 1Malaysia GP Sale in March, the 1Malaysia Mega Sale Carnival in June and the 1Malaysia Year-End Sale in November.” With so much on offer it is no wonder that over 12,000 people have decided to set up home in Malaysia through the Malaysia My Second Home programme (MM2H), a scheme backed by the Malaysian Government, offering a multiple entry visa and incentives for qualified applicants who want to live in Malaysia. With great weather, amazing food, warm people, low cost of living coupled with high standards of living, state-of-the-art infrastructure, modern transportation systems, excellent healthcare, rich culture

and diverse natural attractions, Malaysia is an ideal destination to call your second home. The Tourism Minister, Dato’ Sri Dr. Ng Yen Yen recently announced that Malaysia welcomed 11,632,483 tourist arrivals during the first six months of 2012, registering a growth of 2.4% compared to 11,362,862 arrivals for the same period last year. Minister of Tourism, YB Dato’ Sri Dr. Ng Yen Yen stated “As the ninth most visited country in the world for the third consecutive year, Malaysia has cemented its place as a top destination for both business and leisure.” The Minister of Tourism added; “Malaysia has introduced various innovative tourism products such as the 1Malaysia International Shoe Festival, 1Malaysia International Night Floral Parade, Fabulous Food 1Malaysia, Parks & Garden tourism, Helicopter Tourism, Bicycle and Motorbike Tourism.” At World Travel Market 2012, Tourism Malaysia will launch Visit Malaysia Year; a new campaign aimed at encouraging further increases in visitor arrivals with the target of 36 million arrivals and RM168 (USD52.8) billion in tourist receipts by the year 2020. Visit stand AS200 to find out more. The Time is Now, the Place is Malaysia. n

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INTERVIEW

Philippines Minister RAMON R JIMENEZ JR ‰ Can you tell me the thinking behind your very original advertising campaign – which, unlike most, is heavy on information and statistics and short on glossy images? The Philippines is a country of tremendous beauty and charm. It is a wonderful, unspoilt territory that remains a well-kept secret from the rest of the world. And there lies the problem. In developing the advertising campaign, the strategic tasks involved looking at three elements: competition, audience and product offering. It became apparent that while other countries invite you to observe and appreciate its spectacular destinations, Filipinos can promise a more heartfelt and interesting experience. It’s more fun in the Philippines is built upon the country’s positive attributes and core strength, and it singles out what no other destination can offer: the Filipino people. The Department of Tourism was able to inspire a people’s campaign. One where the voice of 95 million Filipinos (27 million are active on Facebook and almost 10 million on Twitter) and over 12 million Filipino workers overseas was expressed in a single idea. It is rooted in our competitive advantage, a deliverable, where Filipinos put genuine value in being able to make guests feel at home. The campaign tapped into everyone’s desire to be creative, and gave Filipinos the opportunity to be a stakeholder in its success. ‰ What do you see as your primary objective as Secretary of Tourism? Tourism is the people’s business. As the country’s tourism chief, my primary objective is to rally the whole Filipino nation around this simple idea. The vision is for tourism to become a national business – a key driver towards achieving rapid, inclusive and sustained socioeconomic growth for the country. And for us to realise this, Filipinos must come and act together as a single unit. Tourism must be a country effort. ‰ Your target of 10 million visitors by 2016 is huge, and you are targeting visitors from all over the world. How difficult will it be to get your message across to these diverse markets? The 10 Million international visitors was a policy decision of the

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DOT, computed based on the market share and projected growth in outbound travel from major markets as estimated by the UNWTO and PATA. The target is ambitious, but we feel confident and determined. Our recently completed National Tourism Development Plan (NTDP) shall serve as the country’s blueprint for tourism development until 2016, highlighting the country’s growth potentials and investment opportunities. It has identified three types of markets (key, strategic and niche/ opportunity-based) that the Philippines is able to attract with the right product portfolio and relevant promotional channels. Within the framework of these market priorities, the country can capitalise on its diverse tourism assets by sending the right message and positioning the tourism product experiences based on the profile of source markets. ‰ How has the travel trade reacted to your campaign? Very positively based on the record number of operators joining our travel trade fairs and the amount of partnership requests to incorporate more fun in their promotional materials. The new campaign has definitely excited our travel trade partners both here in the Philippines and abroad. Your aim is to promote sustainable and responsible tourism in the Philippines. How difficult is that going to be to achieve, given the difficult targets you have been set? The NTDP serves as the general framework by which the Department of Tourism will promote sustainable and responsible tourism in the Philippines. It is hoped that the strategy laid down in the NTDP will overcome the difficulties and challenges in pursuit of achieving our target of 10 million international tourist arrivals by 2016. A key objective is to better connect local communities with the existing and future expanding tourism value chains to spread the benefits of tourism more widely, consistent with President Aquino’s 16-point agenda: providing economic opportunities for the marginalised, strengthening the rural economy, providing entrepreneurial opportunities, promoting gender equality, caring for the environment and more sustainable use of resources. n


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PASSPORT TO... LARRY MARGOLIS INVESTIGATES IN HERE STANDFIRST MESSAGE GOES IN HERESTANDFIRST MESSAGE GOES IN HERESTANDFIRST MESSAGE GOES IN HERESTAND ON THE STREET

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Sri Lanka

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SRI LANKA, crowned as the Pearl of the Indian Ocean, is home to some of the finest spectacles of natural beauty known to man. An island considered to be en route to paradise, surrounded by both the Indian Ocean and the mystique of an enduring and diverse history - makes this place one of fascination for both the eye and the soul. Arab, Portuguese, Dutch and British influences all in their own times have converged in the present day to leave a markedly distinct cultural flavour and experience; only to be found in countries with such colourful and impassioned pasts. The history played out, of which there is much to see in the vast array of architecture, museums and galleries, has all been forged however against a common background- that being one of sheer natural beauty. A

landscape unerring, unfaltering and uncompromising in its ability to inspire awe. The undulating terrain provides spectacular views of the iridescent ocean and the teeming land, affording unique vantage points such as Kandy and Nuwara Eliya in the hill country. Mountains shrouded in mist, cascading waterfalls as luminous as glass and tea gardens to invigorate the senses can all be found within moments. From the planes in Nuwara Eiliya to the mountains of Knukles, the sense of excitement to be felt at the wonder of such a world is unwavering. A tropical climate all year round ensures that a colourfully dense population of flora and fauna inhabit this jewel of a land. Testament to this is the fact that Sri Lanka has the highest biodiversity per 10,000 square km in the whole of Asia, with many species endemic to the land. In

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no way an exhaustive list,-the country for example has four species of wild cat, with the leopard the largest of them, five species of deer, over 400 species of bird, 60 species of fish, five species of sea turtle, twenty five species of whales and dolphins, and elephants and monkeys to boot. The Yala National Park is most famous for spotting leopards with the highest population of the cat in Asia. There is an abundance of other national parks, such as Wasgamuwa, Kumana, Wilpattu, Uda Walawe and newly opened Chundilulm bird sanctuary, all providing rare glimpses into the lives and habits of nature’s most beautiful creatures. In addition to the breath-taking external environment, Sri Lanka also offers a sanctuary for the soul outside of what its natural world can do for you. Ayurveda is popularly practiced, a traditional form of medicine originating in India, literally meaning ‘the complete knowledge for long life’. The capital city Colombo is in itself a wonder. The city is majestically situated on the coast of the Indian Ocean, and while it has the bustling vibe of a vibrant, emerging metropolis, the ambience is one of relative calm and composure when compared to other capital cities of the region. Scattered with Buddhist temples, churches, Hindu temples and mosques, it sets an example for religious and cultural diversity. Moreover religious and cultural festivities have adorned the

beauty of Sri Lankan life for centuries. Religious celebrations such as Kandy Esala Perahera, Vesak Festival and Sinhala, together with festivals of art, music and culture including the South East Asia’s biggest literary event – Galle Literary Festival – ensure that the spirit of festivity is alive all year round. Sports and adventure is another exhilarating dimension to the country. Surfing, rafting, air-ballooning golf, cricket and other soft sports and adventures like mountain climbing, trekking, cycling, canopying are some of the popular activities available to those that relish a chance to tackle the great outdoors. Perhaps Sri Lanka’s most reputed offering, however, is the hospitality of its people. Travellers are met with sincere smiles whether they go, and to welcome a foreigner seems natural to a people that are themselves a make-up of various backgrounds. Overall, Sri Lankans are keen to ensure that the country’s beautiful scenery, pristine beaches, abundant wildlife, blissful surroundings, festive cultures, thrilling adventures, serene essence and unrivalled heritage remain cemented in your heart forever. Refreshingly Sri Lanka – It is truly the wonder of Asia. For more information, contact www.srilana.travel

Contact Colour zothecas, quamquam bellus fiducia suis fermentet tremulus cathedras. T: 012345678 F: +12345678 E: abcdefr@ somwhere.net W: www.somwhere.net

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© pic pictures ctures : Jonas Akhoun / Studio Lumière, Pierre Marchal

© Jonas Akhoun - Studio Lumière

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DESTINATION FOCUS

The Vanilla Islands

IT comes to something when the tourism industries of glamour destinations such as Mauritius and the Seychelles are feeling the pinch. Yet, along with La Reunion, Madagascar and the less well-known islands of Mayotte and the Comoros, these idyllic Indian Ocean havens are now taking drastic action to increase their tourism market share. These countries have come together to form a new promotional brand with the intention of marketing themselves under one label – the Vanilla Islands. Alain St Ange, CEO of the Seychelles Tourism Board, says: “Tourism remains a volatile industry and when coupled with the economic difficulties in some key European countries that have been traditional tourist source markets for many destinations, significant strategic decisions have had to be taken to ensure that new strategies be developed and new intelligent partnerships

instigated.” “We all need to be proud of our region,” he continues, “and then push that region to ensure that the strengths and unique selling points of each of our islands are put forward in our bid to bring the Indian Ocean Islands to the minds of potential visitors. Together we are strong, and together we are not an island but part of a whole destination.”te The idea, from a holidaymakers perspective is both simple and brilliant: why have just one island paradise when you could have two (at least)? Why not sunbathe on Mauritius before hopping over to the Seychelles for a wellness package or a luxury pampering session? Alternatively, one could explore the incredible wildlife and natural surroundings of Madagascar before travelling to La Reunion for a hiking trip to view Piton de la Fournaise – one of the world’s most active volcanoes. Yes, it makes perfect sense, but just how easy is it to island hop in the Indian Ocean – and make yourself at

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brand promotion is based must be successfully initiated. They are: 1) The introduction of visa-free travel throughout the islands. 2) The extension and enhancement of a reliable transportation network between the islands. 3) The development of a system of close cooperation between tour operators, hotels, and authorities. 4) The evolution of a homogenous marketing strategy, focusing on the unique qualities of each of the Vanilla Islands while, at the same time, strengthening their joint identity. holiday home on more than one paradise retreat? If truth be told, until now it’s been pretty tricky. Some of the distances involved, for example, are not inconsiderable and, as most people who have visited the region will tell you, infrastructure even within an individual island isn’t the most sophisticated. The notion of a holidaymaker visiting multiple destinations would give most tour operators something of a headache. That said, the Vanilla Islands joint venture seems a shoein to win favour among tour operators – as long as the requisite boxes can be ticked. For the concept to succeed to the mutual benefit of each stakeholder island, the four pillars on which the new

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This is a big concept, but, as Mr St Ange says, given the current and protracted global economic crisis – and given that these islands depend so heavily on tourism – it simply has to work. Logic says it will, as alone each of these destinations already offers something very special for holidaymakers. Around the islands On Reunion – with its dramatic mountainous scenery, waterfalls and volcanic valleys – hikers prepared to drag themselves away from the beach are rewarded


DESTINATION FOCUS

with incredible views over natural amphitheatres of rock. Madagascar – by far the largest of the Vanilla Islands – is home to some of the rarest and strangest creatures on earth. This is, of course, the home of the lemur – and there are over 70 species, including the mysterious aye-aye – but it also claims the elephant bird and a magnificent variety of flora and fauna. The beaches of the Seychelles are legendary dreamscapes of white sand and unimaginably turquoise water. Adventurous holidaymakers, however, will discover so much more, for the Seychelles are also home to fascinating rainforest plants and an incredible variety of tropical birds. Renowned as much for its resplendent hotels as for its dazzling beaches, Mauritius boasts a blend of influences from India, Africa, China, France and Britain, which have combined to draw tourists for years. Relatively few, though, have taken the opportunity to explore the island’s other brilliant attractions such as hiking, mountain climbing and diving. The Comoros, along with Mayotte, being less well known than their illustrious neighbours, offer visitors a different pace of life, but are no less impressive. The Comoros are spicy and aromatic islands, producing some 65 per cent of the world’s perfume essence, and they equally intoxicate active visitors with volcanic hikes and a host of watersports. Mayotte boasts the world’s largest lagoon, often visited by humpback whales, and divers will not be disappointed, as this is turtle territory. n

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INDIA india done to place

WTM Catalogue 2012 I 183 WTM Official Premier Partner


REGIONAL ROUND-UP: INDIA DATA SUPPLIED BY:

India

SEEING THE UNTAPPED POTENTIAL IN INDIAN TOURISM, THE GOVERNMENT IS INCREASINGLY PROMOTING THE COUNTRY AS A DESTINATION FOR ADVENTURE, SPIRITUAL, PILGRIMAGE AND ECOTOURISM. WITH TOURIST ARRIVALS MAINTAINING STRONG GROWTH THIS YEAR, DESPITE SLOWDOWNS BEING SEEN IN OTHER COUNTRIES IN THE REGION, THE PLAN APPEARS TO BE WORKING.

Travel and Tourism in India After posting a strong recovery in 2010, tourism continues to show growth in 2011 despite fears of another global slowdown post 2009. In 2011 the number of arrivals increased ten per cent in volume to just over six million trips, according to Euromonitor International. India is becoming a preferred tourist destination due to its diverse range of offerings, including spa, rural, adventure and heritage tourism. Travel and Tourism showed no significant signs of slowing down despite weak signals of economic growth from two major economies of the world, including the US and Europe. Business and Leisure helped in sustaining growth levels and a major chunk was contributed by growing niche tourism including adventure tourism and medical and wellness tourism. Events such as PATA Travel Mart, September 2011 and India International Travel Mart, organised in Hyderabad and Pune in late 2011, helped to fuel the rate further by creating awareness and promoting domestic and international tourism. Furthermore, the national tourism board also took initiatives to promote tourism in other countries. India has also been successful in attracting tourists from new countries, which were not major contributors to foreign tourist arrivals (FTAs) previously. Of all, domestic tourism was the key contributor to growth and was driven mainly by increasing disposable income of local consumers. India’s tourism remains dependent on domestic tourism to a large extent, with foreign tourists contributing only 25 per cent

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to the total revenue in 2011. As a result, dynamic performance of domestic tourism was largely responsible for driving overall growth. In 2011 a large number of tourists arrived from the Middle East, while the concept of “Visa on Arrival (VoA)” helped to attract tourists from countries which did not previously contribute much to foreign tourist arrivals (FTAs). In 2011 the US and the UK remained the top source countries for Indian FTAs. However, neighbouring countries, including Bangladesh, Sri Lanka and China, and others such as the UAE, are growing rapidly. China is gradually becoming one of the significant source countries for India, with arrivals growing at one of the fastest rates compared with other developing countries. Tourist arrivals from other emerging source markets such as Nepal, Australia and Brazil are also becoming more important, growing at an average rate of 14 per cent on an annual basis. Increased air frequency to China and direct flights from China to South India, have promoted Chinese arrivals in the Southern part of the country. The National Tourist Office is promoting Indian tourism in most countries, including China, Malaysia, Nepal and Thailand, as well as and other European and American regions. For instance, the Indian Government promoted Indian tourism in China under the name ‘Namaste India’. Inbound travellers have started to spend more on luxury, and this trend is growing at a rapid rate. Luxury travellers who come for heritage travel prefer to stay in heritage hotels and opt for luxury


REGIONAL ROUND-UP: INDIA

cars such as Mercedes. Seeing the untapped potential in Indian tourism, the Indian Government is increasingly promoting India as a destination for adventure tourism, spiritual tourism, pilgrimage tourism, and ecotourism. Indian state governments are planning to promote unexplored regions including West Bengal, Orissa, and Chhattisgarh, since the conventional regions are becoming mature. State governments are planning to promote specific states as a destination for special tourism. Jammu and Kashmir government is planning to promote the state as a destination for pilgrimage tourism and North-east would be promoted as a destination for adventure tourism under the same plan. Governments of Maharashtra and Gujarat have joined hands to promote the hotspots in Gujarat through Gujarat International Travel Mart (GITM). In 2011, Ministry of Tourism conducted road shows in Cambodia, Vietnam, Bangkok, Los Angeles, New York and Port of Spain to promote India as a tourist destination. In addition to this, the Indian Government is continuously investing in infrastructure, which is one of the major challenges and is a deterrent to the growth of FTAs. The Ministry of Tourism aims to reach one per cent of the total worldâ&#x20AC;&#x2122;s arrivals by 2016, and is planning to promote tourism in a big way. As a result, further activity is expected to take place on a large scale as the government continues to prioritise tourism spending. The government is planning to identify new source countries and has plans to invest in promotions to attract more tourists from new

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countries. New road shows across a wider range of markets will continue as the government focuses on building awareness of Indiaâ&#x20AC;&#x2122;s tourism around the world. The Indian Government has realised the potential of niche tourism and is making efforts to overcome infrastructural challenges. The tourism ministry has requested a planning commission to set aside a sum of Rs220 billion for investment in tourism from 2011 to 2016. The Indian Government is also trying to promote each state as a special destination for one form of tourism. Under this objective, the north-east would be promoted as a destination for adventure tourism, and Jammu and Kashmir would be promoted as a destination for pilgrimage tourism. With Indian tourism expected to maintain double-digit growth by 2016, new players would enter the Indian travel and tourism at a rapid rate. The Indian hotel industry, in particular, would witness entry of a number of leading players as well as capacity expansion by domestic players in metros including Mumbai, Delhi-NCR and Chennai and a few Second-tier cities including Jaipur. The hotel industry is likely to witness global players tying knots with domestic players to gain entry into Indian market. With the entry of global players such as Amari Group into the Indian hotel industry, the competition would get further intense and is likely to push hotels to offer better services at competitive rates. Furthermore, increased competition is expected to drive innovations, which industry players are likely to come up with in order to sustain share. The hoteliers would offer added services and additional facilities such as night clubs to lure tourists and to sustain competition. n


ADVERTISING FEATURE

PONDICHERRY THE FRENCH RIVIERA OF THE EAST HAVING been the capital of French colonies in India since the 17th century, Pondicherry has a rich French cultural heritage,. Pondicherry, Karaikal, Yanam and Mahe were transferred to the Indian Union in 1954. This French legacy is visible in the well-planned town, neatly laid roads, wide and vibrant beaches, beautiful promenades, architecturally imposing churches and public buildings. The town also has an Alliance Francaise and the French Institute. Among the notable French personalities who left their indelible mark on Pondicherry, four names stand out. Francois Martin who was appointed the Administrator after the Treaty of Ryswick, brought stability and was responsible for its growth. Dumas, who succeeded him, built on Martin's foundations. The third notable Frenchman was Joseph Francois Dupleix, the Governor of French India from 1742-54. The fourth French personality who made an impact on modern day Pondicherry was “The Mother”. A Parisborn painter-musician and Sri Aurobindo's close companion from 1920 until his death in 1950. She was responsible for developing the Ashram as it is today. If you are tired of the rat race that today's world has become and are in search of inner peace, harmony and spirituality, then Pondicherry is the place to come to. It has been a seat of learning and vedic culture since ancient times and was also the home of the great Hindu sage Agastya. Pondicherry's mystic spirit found a

great resurrection in the twentieth century with the establishment of Sri Aurobindo Ashram. Although Pondicherry has many yoga learning centres, there are two yoga institutions which are world renowned – the Aurobindo Ashram and the International Centre for Yoga Education & Research (popularly known as the Ananda Ashram). International Yoga Festival, the Government of Pondicherry conducts an annual international Yoga festival during January 4th – 7th. The programme consists of practical Yoga classes and discussions on various topics on Yoga. The festival which attracts participants from all over the world, aims to develop the conscious process at all levels – physical, mental, emotional and spiritual – and completeness in every aspect of life. In a city with a rich fusion of Indian and French culture, the option for food is not limited. The Pondicherrian obsession with tradition and quality lets you to enjoy a real Gourmet day. From sea foods to bread varieties, from hot lounges to haute restaurants, from Indian to French varieties Pondicherry has many places to surf for jaw dropping recipe. The authenticity of food is a speciality of Pondicherry cuisines. With a coastline of 32 kms, well-planned French Boulevard town, palm-fringed beaches, resorts, backwaters, water sports centre, fishing villages, harbour, the pier, the famous Aurobindo Ashram, the international city of Auroville, world-renowned Yoga centres and other attractions, Pondicherry is the ideal place to spend your holidays with your family. There's something for everyone.

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EUROPE & MEDITERRANEAN

WTM Official Premier Partner

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MV05012H - photo: P. Airenti

Come and see us! Stand EM1678 The thrill of the sea Art and culture

Fragrances and flavours

TRACES OF HISTORY

Sport and recreation


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The beauty, scents and colours of Liguria will capture any visitors’ heart leaving memories to be cherished. Liguria’s varied landscape, mild climate, authentic, simple, natural, flavoursome food and a lifestyle attuned to the rhythms of the sea will captivate visitors and inspire them to return. They say we are a little private here in Liguria. But perhaps that’s just because we’re a bit protective of a land you can’t help but love. One that discretely seduces you and makes it impossible to stay away. follow us on www.facebook.com/turismoinliguria

Yours to cherish.


REGIONAL ROUND-UP: EUROPE & MED DATA SUPPLIED BY:

Europe Mediterranean and the

DURING 2012, EUROPE HAS CONTINUED TO STRUGGLE ITS WAY THROUGH DOWNGRADES, BANK BAILOUTS AND FEAR. THE RESULT HAS BEEN MANY COUNTRIES, ESPECIALLY THOSE ON THE PERIPHERY, SLIDING INTO TECHNICAL RECESSION ONCE AGAIN AS CONFIDENCE IN THE REGION FALLS. THE INCREASING DANGER OF DEFAULT, WEAK LABOUR MARKETS AND CREAKING BANKING INDUSTRIES ARE LEADING TO A NEW PERIOD OF UNCERTAINTY IN EUROPE. ACCORDING TO EUROMONITOR INTERNATIONAL'S ESTIMATES, 13 OF THE 27 EUROPEAN UNION (EU) COUNTRIES ARE PREDICTED TO FALL INTO RECESSION.

MEDITERRANEAN countries, such as Greece, Spain and Italy, have been hit particularly hard by the financial crisis. Greece's crisis is continuing, with anti-austerity parties threatening to renege on the country's austerity targets after the June 2012 election, which may force the country out of the euro. However, Spain is increasingly becoming the focal point of the economic turmoil as its banking industry sinks into insolvency and more large state bail-outs are required to capitalise it, leading to an EU bailout of EUR1 billion for Spanish banks. Nevertheless, travel and tourism in Mediterranean countries, such as Spain, Greece and Italy, has recorded positive growth in 2011. The political turmoil, together with war and protests that hit North Africa’s countries during 2011, strongly influenced tourism from and to the region, and impacted positively tourism flows to counties located on the northern side of the Mediterranean. Travel and Tourism in Spain In 2011, tourism was one of the few areas of the Spanish economy to record positive growth, partly due to increasing demand among

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foreign tourists as a result of instability in North Africa and the visit of Pope Benedict XVI. By late August 2011, 40 million foreign tourists had visited Spain, recording an eight per cent increase from 2010. Tourists from European countries accounted for the majority of inbound tourist expenditure in Spain in 2011. The UK led the way with regard to expenditure and was followed by Germany, France, Scandinavia, Italy and the Netherlands. Outside the EU, spending from tourists from the US and Latin American countries such as Brazil and Colombia increased. On the other hand, there was a decrease in the presence of Japanese tourists due to the impact of the tsunami in early 2011. The UK remained the leading source of tourists visiting in 2011, accounting for a quarter of all people visiting Spain. Germany ranked second in terms of visitor numbers to Spain in 2011. The Spanish government continues to run promotions in Germany and new on-line advertising campaigns and agreements with several airlines to improve connexions between both countries also helped to boost visitor numbers. Indeed, in 2011 there were more than 20 airport connections between both countries. The number of foreign tourists from non-EU countries such as


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Europeâ&#x20AC;&#x2122;s largest river cruise line From sampling the vineyards of Bordeaux, on a 5 or 7 day cruise, to cruising the Rhine, Rhone, Seine, Danube and the Black Sea, or exploring the Douro and Guadalquivir and Po Rivers, CroisiEurope epitomises the heart and soul of river cruising. Offering fine cuisine, French and regional wines, beautiful sightseeings both optional and included, CroisiEurope, steals you away for so much less, but still includes so much. From a family dream and the launch of our first ship 36 years ago, CroisiEurope remains a French family owned company, with 28 ships now cruising through the incredible waterways of Europe. CroisiEurope offers a revolution in river cruising - accessible and affordable cruising options for the discerning traveller. We have made a deliberate marketing and ideological choice to make cruising as accessible as possible without compromising quality and appealing to couples, families and single travellers. CroisiEurope also offers exceptional coastal cruising options in the Adriatic or around the Canaries, on board an intimate cruise ship accommodating just 200 pax. Our cruises are as much about culture, cuisine, landscape and local experiences as the ship itself.

We will be happy to welcome you at WTM, Europe zone, entrance N7, stand n°EM1605 FOR MORE INFORMATION: Head office: Croisieurope - 12, rue de la division Leclerc - 67000 Strasbourg - France

Tel: 0033.388.764.444 - Email: contact@croisieurope.com Internet: www.croisieurope.travel WTM Catalogue 2012 I 195


REGIONAL ROUND-UP: EUROPE & MED

Russia, Colombia and Brazil increased during 2011. One of the reasons for this increase was the growth in the number of direct flights between Spain and these countries. In addition, the fact that Russia has introduced a visa facilitation system has also helped to boost travel between Spain and Russia. Tourists from the UK led spending in 2011, partly due to the fact that many stay in luxury hotels, especially in the Canary and Balearic islands. In addition, spending among Russian tourists also increased during the year, partly because Russian tourists usually spend more on expensive products such as cultural visits. However, Portuguese tourists reduced expenditure in 2011 due to the weak state of the Portuguese economy. Travel and Tourism in Italy During 2011, inbound tourism flows to Italy increased by one per cent in volume terms, reaching 44.1 million trips. Inbound travellers continue to be mainly from neighbourhood countries. The main country of origin remains Germany, accounting for about 25 per cent of the total inbound trips to Italy in 2011. It was followed by the UK, France and the US each with around seven to eight per cent of the total trips. In addition, an increasing number of visitors is expected to come from the BRIC countries, given the greater power acquired by these economies and the subsequent increased purchasing power of their citizens. Italy is an important travel destination for BRIC countries also thanks to the “Made in Italy” luxury goods, mainly related to fashion, which are now increasing their importance in such countries. Italy is chosen by inbound tourists as the main destination for art, culture, fashion and wine-food traditions. Pure gastronomic tourism remains niche tourism. However, it characterises also any type of tourism to Italy, bringing added value to the territory. Unfortunately, sometimes there are opportunistic providers that take advantage of the tourists with an offer that is expensive and of average or low quality. Inbound trips to Italy are expected to continue growing in the forecast period reaching 46.1 million by 2016. Important aspects considered by the tourists who come to Italy are safety of the destination, quality of museums and wine-food itineraries. Negative aspects are high prices, low quality of rental apartments, incoherent system of classification of hotels and other travel accommodation

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outlets and low quality of public transport. Travel and Tourism in Turkey According to Euromonitor International, the number of inbound trips to Turkey in 2011 totalled 33 million, an increase of ten per cent compared with 2010. The political instability in North African countries led tourists to discover Turkey as a coastal tourism destination. In addition, arrivals from Middle East countries continued to be important in the review period. The visa procedure was cancelled between Georgia and Turkey, which increased the number of visitors from Georgia. Georgia experienced significant growth as an inbound country in 2011. The main reason for this was that the Turkish government abolished the visa requirements for Georgians in 2011. In addition, good trade relations between Turks and Georgians also supported the increase in the number of arrivals. The number of Chinese tourists is increasing strongly thanks to continuous promotions in China by the Turkish Culture and Tourism Ministry in the review period. 2012 is entitled “The Chinese Year in Turkey” by the Tourism Ministry, which will be followed by Turkish Cultural Year in China in 2013. The events will increase awareness of China and Turkey in both countries, which is expected to increase the number of visitors from China to Turkey, and vice versa. According to Euromonitor International, the number of inbound tourists is predicted to continue to increase by a CAGR of seven per cent by 2016. Thanks to the strong marketing activities of the Ministry of Travel and Tourism in 2011, more tourists are expected to visit Turkey in the coming years. The political situation in North African countries and in Greece is likely to lead tourists to choose Turkey, especially for coastal tourism. In addition, Turkey offers affordable unit prices, especially for package tours, compared with Greece or Spain, which will have a positive effect on the number of arrivals over the forecast period. The strong marketing activities of the Ministry of Tourism overseas, and Turkey’s participation in major tourism exhibitions will continue to increase the awareness of Turkey as a tourist destination over the forecast period. It is expected that Turkey will attract more tourists in all tourism segments, such as golf, health and wellness, religious and also for shopping. n


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ADVERTISING FEATURE

LITTLE BIG CITY BRATISLAVA IS ONE OF THE YOUNGEST CAPITAL CITIES IN EUROPE, NEXT YEAR CELEBRATING ITS 20TH ANNIVERSARY OF BEING THE CAPITAL OF THE SLOVAK REPUBLIC. HOWEVER, THE CITY HAS A RICH HISTORY AS A ROYAL FREE TOWN WITH A CORONATION TRADITION.

Bratislava, is a dynamically developing city with good infrastructure and a high quality of life. Thanks to its strategic logistics location, it is close to tourists and all goods and services for easy distribution to all the corners of Central, Eastern and Southern Europe and even beyond. Its surroundings have a lot to offer tourists - in addition to the vast range of valuable historical and cultural heritage sites, there are many large parks, pedestrian zones and fountains in the city along with a number of lakes and forests on the outskirts of the city. The Bratislava region is also known for wine. A number of vineyards and producers of quality wines are located in its surroundings. Bratislava has changed significantly in the recent past, with the development of new offices and shopping centres; thousands of new flats have been built and many homes, streets and public areas have been renovated. The most visible

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sign of these projects is the restoration of Bratislava Castle as well as development of a unique Eurovea complex along the Danube river bank, which brought a new spirit to the city with modern shops, restaurants, brassieres, cafes, flats, offices and space for various cultural events. During the last decade international hotel chains such as IHG, Falkensteiner Hotels & Residences, Radisson Blu Hotels & Resorts, Sheraton Hotels & Resorts, Kempinski Hotels, Austria Trend Hotels & Resorts have found Bratislava a modern metropolis and charming city for their clients. Several big hotel projects are under way, making Bratislava a real tourist hub, not just a stopover that many people used to pass by on their way from Prague to Budapest. The capital is home to three of the most important Slovak universities. In addition, there are arts colleges and a number of private schools focused on law, economics and management. The nearly 50,000 university students give the city a youthful and fresh feeling and represent huge potential for companies that make their homes in the city.


ADVERTISING FEATURE

In addition to the Danube River flowing through the city, easy and convenient connections using nearly all other means of transport can be used to get to Bratislava. With its wealth of cultural attractions and gourmet restaurants, as well as with good flight connections and hotel facilities, Bratislava is the right city to host a meeting or incentive event. Bratislava is Slovakia’s most western city – in more ways than one – serving as a bridge or gateway to the rest of the country and providing all the benefits a new destination needs to have to attract its clients. Bratislava Tourist Board is the official entity to develop and promote all types of tourism and support their presentation; create a platform for cooperation of private and public sectors in the area of tourism; and manage, initiate and coordinate the development of tourism in Bratislava. Bratislava Tourist Board provides all the information

services concerning the needs of tourists through Tourist Information Centres at the airport and in the historical city centre. Through our team we will provide assistance with: ‰ Promoting Bratislava as a Leisure and MICE destination. ‰ Tourist information about the city, its attractions and services offered by local stakeholders. ‰ Organising informational trips for tour operators and journalists. ‰ Inspection trips and fam trips regarding individual needs of key decisionmakers. ‰ Suggestions for hotels, conference venues, social programmes and pre and post conference tours, DMC and PCO organisations. ‰ Preparation of presentation, bid documents and promo materials. ‰ Support for our members – presenting members at foreign events, exhibitions and tourism fairs.

Contact: Bratislava Tourist Board Primacialne namestie 1 Bratislava, SK-814 99 www.visitbratislava.eu btb@bratislava.sk Tel: +421 2 59 356 460 (or 437) Tourist information: +421 2 16186 Stand: EM440

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ADVERTISING FEATURE

Belarus At the heart of Europe

â&#x20AC;°

TO find Belarus on a map, just look at the centre of Europe. The country is bordered by Russia, Ukraine and such European countries as Poland, Lithuania and Latvia. The capital of Belarus is Minsk - its political, economic, scientific and cultural centre. Minsk surprisingly combines the features of a modern city and historical signs of the past Soviet era. The largest cities in the country, besides Minsk, are Brest, Vitebsk, Grodno, Gomel and Mogilev. Since Belarus is really close to European countries, itâ&#x20AC;&#x2122;s easy to arrive here by train or by bus from almost any major city in Europe and the CIS. Moreover, Belarus has a well-developed air connection with many countries. Most Belarusians habitually speak Russian, but know their native Belarusian language as well. The majority of staff in hotels, restaurants

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and big stores speak English. But even if you meet Belarusians who donâ&#x20AC;&#x2122;t speak any foreign language, they will be happy to help you anyway. And this is further proof that Belarusians are one of the most tolerant people and nation, that is known for its hospitality. Moreover, Belarus is considered to be one of the safest tourist destinations. Belarus is also famous for the unique intact nature, great opportunities for hunting, well-developed rural tourism infrastructure, its four World Heritage Sites: the Mir and Nesvizh castles, Belovezhskaya Pushcha national park and Struve Geodesic Arc. Also, Belarus has preserved such valuable heritage as unique rituals, folk songs and ceremonies with the rite Tsary being included in the UNESCO Intangible Heritage. Belarusian cuisine has also perfectly preserved its traditions and today can be considered as the attractive brand for foreign visitors. Ready to taste a national potato dish at a reasonable price? Welcome to Belarus! n


XXXX The name inspires trust!

THE BEST TRAVEL COMPANY OF THE YEAR!

Tourist agency “Visit Georgia” Ltd www.visitgeorgia.ge

MERCURY 2012


DESTINATION FOCUS

Sicily

CLOSER to Africa than to Rome in parts, Sicily fuses an exotic heritage with thousands of years of Greek history on a striking landscape of rolling vines, olive groves, citrus trees and mulberry trees under the watchful gaze of Europe’s towering Mountain of Fire. Boasting 1,500 km of handsome, rugged shoreline, Sicily ranks amongst Travel and Leisure magazine’s world’s finest Top Ten Islands in a strategic Mediterranean position between Europe, Africa and Asia. Flanked by a peppering of teeny islets, Sicily is characterised by pebble-scattered coves, jagged cliffs and sands in hues of ochregold, black and silvery-grey lapped by the waters of the Ionian and the Tyrrhenian seas. Clusters of outlying islands include the volcanic Aeolian archipelago to the north and the scenic Egadi to the west with the Sicilian Channel lying to the south. Spanning 25,000 square miles, most of Sicily’s terrain is mountainous and hilly with salt pan marshes and sandy beaches in the island’s low-lying plains. “Sicily is a unique island where culture-buffs and adventurists can explore the intriguing diversity that this very beautiful island has to offer,” explains Dino Triantafillou at Italian Journeys, specialists in tailor-made travel throughout Italy. “From ancient Greek ruins, splendid crystal-clear sea, majestic baroque towns and the occasional Mafia story – Sicily certainly has an intoxicating mix to

capture the imagination” At over 3,300 metres, Europe’s largest active volcano, Mount Etna (meaning Mountain of Fire) denotes Sicily’s highest point and is much-used as a point of reference for the region’s two distinct parts - east and west. In olden times, vessels on the ancient trading routes of the Mediterranean would rely on the peak for course-plotting the High Seas while migratory birds have long referred to it when navigating a route between African and European shores. At just 3 km from Calabria at the narrows of the Strait of Messina and 160 km from the African coast, Sicily's most southern point, near Ispica, is farther south than parts of the Tunisian coast – with much of Sicily's exotic flora and fauna testament to an affinity with Africa and Tunis closer than Rome. All this plus 4,000 years of history from the Greeks and their temples in Agrigento plus the Greek Theatres in Syracuse and Taormina to the striking Baroque churches in Catania and Noto. Rural life and the charms of the landscape are still important parts of Sicily's history and culture with over 75 per cent of the population involved in agriculture, farming and fishing. Vegetation is remarkably diverse with olives, artichokes, mulberries, watermelon and numerous flowering shrubs, native plants and grasses in abundance. Four National Parks and 76 Nature Reserves (80 conservation zones) protect huge swathes of Sicilian terrain and seashore. “Sicily provides something for everyone, whether you are after the

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Given the island’s natural splendour, several visitor highlights centre on Sicily’s fascinating natural phenomena such as Alcantara Gorge

tranquil and the relaxed or the adventurous,” adds Rosa Spatola from the Italian Connection & Spirito Italiano. “Sightseeing opportunities range from the well-known attractions to destinations well off the beaten track – plus numerous natural phenomenon starting from Mount Etna and the Alcantara gorge to the Ustica Marine reserve and the Zingaro Nature reserve near Scopello to name but a few!” Given the island’s natural splendour, several visitor highlights centre on Sicily’s fascinating natural phenomena such as Alcantara Gorge, where ragged, deep incisions caused Mount Etna’s forceful eruptions in dramatic, darkgrey volcanic rocks and cliffs a short distance from Taormina have literally slip a mountain in two. Today, gushing water pounds between the vegetation-clad crags and crevices of this bizarre, other-worldly gorge where adventure-seekers can descend on foot to follow the torrents for around 150 meters along a maze of mysterious nooks and crannies. Sicily is also renowned for its eerie bat-filled caverns in the Carburangeli near Carini and generations of visitors continued to be wowed by the luna appearance of Maccalube, near Aragona where thick, grey mud flows from sporadic geysers across gloop-drenched boulders. The leafy shade of Ficuzza Woods, in the west of the island to the south of Palermo, is famous for its birds and wildlife species, spanning 7,000 hectares in grounds once used as a royal hunting ground and now a nature reserve. Bequeathed to the Sicilian people in 1948, this dense woodlands and rocky slopes are home to a wildlife rescue centre and are the natural habitat of several species of wild cat and pairs of breeding martens. Yet it is Europe's largest active volcano, Mount Etna that truly draws the crowds with its near-constant state of eruption, smatterings of ash, smoke clouds and sudden, pyroclastic flows. Towering high above the city of Catania, over 25 per cent of Sicilians live on the atmospheric slopes of Mount

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Etna where they farm the magma-rich, fertile soils. Boasting the longest period of documented eruptions on the planet, Mount Etna’s vineyards and cultivated foothills and pretty Sicilian country villages are conserved within a scenic regional park where trails attract large numbers of visiting walkers and trekkers keen to explore the waymarked, leafy paths past fascinating volcanic features. Maps accompany the routes that fall within the confines of the regional park past buildings made from hardened molten lava and to a variety of viewing points and geological sites. Etna’s unique topography of volcanic terrain in irregular slabs and spikes is softened by strange, tubular underground caves formed by channels of lava. Settlements, such as the medieval town of Taormina, high above the sea with Etna at its back, offers spectacular vistas across the Mediterranean to Calabria on the Italian mainland. Cycling tracks from the town wind through tumbling vines, citrus groves and hazelnut, pistachio and pear trees with wooded areas of chestnut, beech and birch trees on the higher slopes. Numerous bird species call Mount Etna home, including many varieties of owl,


SICILY SIC CIL LY

MYTHS IN AN N ISL ISLAND AND OF LIGHT


XXX

UNIONE EUROPEA

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DESTINATION FOCUS

Tourist statistics plus golden eagles, sparrowhawks, peregrines and kestrels with quails, wild doves and cuckoos and a multitude of small songbirds. “Good-quality villa accommodation is available throughout the year in all areas of Sicily, from the historical centres of Syracuse and Taormina to the beach resorts served by all three airports,” adds Cristina Swift at villa holiday specialists Italian Breaks. “Regular flights connect to all London airports (3 hours), including EasyJet, Ryanair, BA and Alitalia while in the summer months additional charter flights serve other regional airports in the UK”. Palermo, Sicily’s bustling capital and chief seaport, lies along the Tyrrhenian Sea in the northwest of the island. With its mixed heritage of Arabic, Norman, German and Roman rule, the city offers visitors plenty of beautiful examples of a glorious past, including churches, delightful plazas, gorgeous tile-work, narrow streets and crowded markets. For a ghoulish insight into Palermo history, delve into the Capuchin Catacombs where the mummified bodies of about 8,000 wealthy citizens from the 17th to 19th centuries are housed in four long, limestone tunnels. Constructed after the death of Silvestro of Gubbio, a famous 16th century monk, the catacombs displays its wealthiest former residents lying in repose or hung from hooks by their necks and feet clad in their finest clothes. On the south of the island, where the mountains meet the sea, the main resorts and beach hotels hem a string of glorious beaches while in the north, quieter hotels and the quaint resort of Cefalu beg to be discovered. Island-wide, beaches are spotlessly clean - in 2011 six (Porto Paolo (Menfi), Pozzallo and Ispica (Ragusa), FiumefreddoCottone (Catania), Spiaggia Bianca (Lipari) and Marina di Ragusa) were awarded the Blue Flag for being among Europe’s finest. In recent polls, a two-mile stretch of golden sand has been acclaimed as Sicily’s best lesser-

: Visitor figures to Sicily increased by 25 per cent during 1998 – 2005

: Sicily was voted ‘6th best island in the world’ by Travel & Leisure magazine in 2011

: Around 4-million tourists visit Sicily each year (2011 figures) : Sicily is the second most popular place to visit in southern Italy : Tourism has grown by an average of 7.6 per cent year-on-year since 2000

: Sicily has 6 UNESCO World Heritage Sites (Villa del Casale, Valley of the Temples in Agrigento, Aeolian Islands, Catania and Necropolis of Pantalica) : In 2011 six beaches (Porto Paolo (Menfi), Pozzallo and Ispica (Ragusa), Fiumefreddo-Cottone (Catania), Spiaggia Bianca (Lipari) and Marina di Ragusa) were awarded Blue Flag status : Sicily’s natural beauty is protected by four national parks and 76 nature reserves : In 2011 the Sicilian province of Enna recorded a six per cent rise in international tourism, a positive trend that was sparked by the return of the statue of Venus of Morgantina : Sicily is served by three international airports – Catania, Palermo & Trapani

known beaches. Set within the Foce del Belice nature reserve, a pristine dunescape is one of the last remaining stretches of wholly untouched, but well-maintained, Sicilian coastline complete with boardwalk paths leading through the pinewoods and across the dunes. Le Solette is a broad swathe of sand just to the west of Porto Palo, close to some lovely secluded coves further to the west, such as Capparrina di Mare, with its sea-turtle colony and scatter of Chamaerops dwarf palms – an idyllic spot for anyone keen to enjoy a peaceful, solitary stroll along the exotic Sicilian sands. n

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Sorrentine Peninsula

come see us at Stand EM1680, EM1800, EM1850 www.incampania.com


DESTINATION FOCUS

Italy

ITALY has long enjoyed its status as one of Europe’s leading tourism superpowers thanks to its rich cultural heritage of world-beating arts, architecture, music, scenery, food and wine. Tourism plays a key role in keeping the country’s economy afloat in the recession, and currently equates to 8.6 per cent of national GDP, providing over 2.2 million jobs. Forecasters at Invitalia, the Italian national agency for investment and economic development, have predicted this figure will grow by two per cent each year by 2021. Italy remains a popular destination with UK tourists, bagging a visitors increase of 3.8 per cent and an increase in UK tourism market share of 4.1 per cent in 2011, according to data published by dall’ONS. But the power of Italy’s strong fashion brands such as

Prada and Versace is also beguiling Chinese tourists and Russian tourists into visiting, with visitor numbers up by 24.7% and 27% on the previous year respectively. Tourism in Rome in particular benefited from a 10% increase in 2011, the city’s tourist board reports, thanks to this new influx of international tourism. On tax-free shopping as a whole in the country, 31 per cent of this spend is accounted for by Russian tourists, and 16 per cent by Chinese visitors, according to data provided by ENIT-Agency. Worldwide, the World Tourism Organisation has estimated that 100 million Chinese tourists will travel abroad by 2020, and across Europe, many shops are hiring assistants who speak both Russian and Mandarin to capitalise on these international passions for shopping, which may be a trend Italy could well be set to capitalise on.

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High-end fashion designer Brunello Cucinelli recently commented that Chinese demand for the old-world luxury Italian brands offer remains a strong selling point for the company’s tourist offering. “The Chinese love what we do, what we wear. They want to be like us. This is the Chinese century.” Liguria The coastal region of Liguria, located in north-western Italy and famed for its beautiful beaches, period towns and good food, has long been a tourist favourite, although tourism in general represents a small slice of the region’s output, which is mostly agricultural. Home to the UNESCO World Heritage Site of the Cinque Terre (Five Lands), made up of the five villages of Monterosso al Mare, Vernazza, Corniglia, Manarola and Riomaggiore, this portion of the coast of the Italian Riviera has attracted up to five million visitors in the summer months since it became a tourist hotspot in the 1990s. Local government and residents are sensitive to the area’s National Park status, promoting a sustainable form of tourism for the area, which includes issuing visitors with a Cinque Terra card to provide tourists with free transport between the villages and limited access to beauty spots, as well as containing guidelines on conservation. Programmes such as Protect the Cinque Terre, which was started by a Vernazza resident, puts tourists directly in touch with locals, encouraging them to work on actually preserving the landscape by rebuilding stone walls, cleaning trails and harvesting as part of the programme. Rome The capital of Italy and the fourth largest city in population in Europe, Rome is still referred to as ‘The Eternal City’ – a phrase much deployed by ancient politicians and writers. Italy’s capital is home to Italy’s most visited tourist site –

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Rome fact box : Number of tourists in 2011: 11 million : Number of visitors to city’s most visited tourist site, the Colosseum: 5 million

: Increase in visitor numbers in 2011: 10 per cent the Colosseum, which welcomed 5.3 tourists last year – had 11 million visitors in 2011. A new tax introduced in 2011 is now levied on tourists who choose to spend the night there – local government’s response to austerity measures introduced across Italy. But the tax – the sum of €2 per person per night if staying in hotels up to a three-star rating, and an extra €3 per person per night if they have chosen a four- or five-star hotel – does not seem

Italy remains a popular destination with UK tourists, bagging a visitors increase of 3.8 per cent and an increase in UK tourism market share of 4.1 per cent in 2011


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It’s easy to be happy in Emilia Romagna Sandy beaches… Art cities… Medieval villages and castles… Motor Valley... Music and festive atmosphere… Sport… Fragrances and flavours… Everythin Everythingg will win yyou over over.. That’s th thee way we llik likee it: we give it all wee have ggot ot to make make you enjoy e ah oliday with a smile! sm mile! holiday Come and meet uss at: Europe/Mediterranean Eur ope/Mediter raneean Hall Stand EM1800

www.e mili aro mag natu ris mo.co m


DESTINATION FOCUS

Florence fact box : : : :

2011 Tourist Visitors to City of Florence: 3,248 million Average stay: 2.5 days 2011 Tourist Visitors to Provincia of Florence: 1,222 million Average stay: 3.5 days

to have deterred visitors. So strong is the city’s draw for tourists that the city’s residents seem to find Rome’s continued popularity something of a problem. Rome recently made headlines for banning snacking around the city’s most famous monuments and landmarks, on the order of Rome Mayor Gianni Alemanno – anyone caught doing so will face fines of up to €500. The move follows similar bans in Venice and Florence. Calls are also being made on the Vatican, another key Rome attraction, by local residents to limit tourist access to the Sistine Chapel – a tourism honeypot that draws in five million tourists each year. However, the manager of the Vatican museums, Antonio Paolucci recently announced that this is unlikely to happen any time soon. “We have entered the era of large-scale tourism, and millions want to enjoy our historical culture,” Paolucci wrote in L’Osservatore Romano, the Holy See’s daily paper. “Limiting numbers is unthinkable.” However, tourists are spending less when they visit the Eternal City. According to figures from the Bilateral Tourism Office of Lazio, average daily spending budgets fell by 10% to €120 per day, with visitors plumping to stay in cheaper bed and breakfasts, in a growth of 13% in the key visitor months of July and August 2011 over high-end hotels. Tuscany Tuscany, renowned globally for its stunning scenery, fine food and wine, has long been an Italian tourist superpower, with the famed renaissance city of Florence one of the major attractions. But research commissioned by the Bank of Italy showed that 2011 was the year tourists started paying attention to the region’s provices, with the Tuscan cities of Pisa, Siena, Arezzo, Lucca and Livorno hosting more visitors in 2011 than in the previous year. Pisa enjoyed a 24 per cent swell in numbers, welcoming more than a million tourists, an increase of 200,000 people, and a rise in tourist income spend of €23 million. Pisa Confcommercio director Federico Pieragnoli said of the research:

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Venice fact box : Average daily visitor numbers: 60,000 : Rise in visitors from Russia: 50 per cent : Rise in visitors from China and Brazil: 40 per cent

“Pisa’s city and province continue to attract foreign tourists. Even in such a difficult year as 2011, our province had revealed itself among the most dynamic and attractive in Tuscany. This data is gratifying and is the result of local investments, the quality of work, and the aims of entrepreneurs.” Tourism in Florence enjoyed an increase of 5.6 per cent on 2011, with an average visitor stay of 2.5 days. Umbria Umbria, bordered to the west by Tuscany, Marche by the east and Lazio (the region of Rome) to the south, is the only Italian region without a coastline. Home to the historical towns of Assisi and Perugia, Umbria enjoyed a steady influx of tourists in 2011, with an increase of 7.65 per cent from the previous year, and two million tourists in total, according to data collected by the Tourist Service of the Region. Lombardy Bordered by Switzerland, the pretty region of Lombardy is home to fashion capital Milan, as well as lakes Garda, Como, Maggiore and Iseo. Lombardy is the third most popular destination of British tourists, netting nearly 1.3 million visitors in 2011, according to the Dati dell’Office for National Statistics.

The AssignmentLombardy Region (LR) is working on developing what it calls tourismpositioning. This marketing plan is geared around the concept of a Enogastronomic product club, involving both public and private sector bodies, designed to celebrate the region’s heritage by inviting tourists to discover the idea through culinary experiences, and to show tourists a different side of the region from its more industrial reputation. The Veneto The centre of the long since defunct Venetian Republic, the Veneto is one of Italy’s most wealthy regions, as well as its most visited, seeing 60 million tourists visiting the area each year. Most famous among the Veneto’s many offerings is the city of Venice, renowned globally for its art, culture and heritage. Visitors to Venice, according to Euromonitor, totalled almost five million tourists in 2011, recovering well on 2009 and 2010 levels. Tourists from the BRIC countries played a strong role in this resurgence, with an increase of 50 per cent of Russian tourists, and a joint rise of 40 per cent in visitors from both China and Brazil.

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Domestic tourism accounted for 13 per cent of total visitor numbers, with more than 613,000 Italians visiting the city from regions such as Tuscany, Lazio, Lombardy and Emilia-Romagna. This number is expected to increase significantly as the recession continues to grip Italy, with more Italians choosing to holiday closer to home to save money. An increase in direct flights to and from Asia, China in particular, is also forecast. Recent news reports have indicated a more troubled city than the data might suggest, with the luxurious San Clemente Palace Hotel, a five star resort and ancient park in the heart of Venice’s Lagoon, set to close soon. Southern Italy Southern Italy, while home to some of Italy’s most famous tourist sights, including most notably the Roman preserved ruins of Pompeii, Mount Vesuvius, the vibrant, if edgy, city of Naples and the scenic islands of Capri and Ischia, has always lagged behind the more industrialised and prosperous north. Somewhat tellingly, property prices in Italy’s southern resorts have fallen at a higher rate than in its major cities, said Bologna-based research institute Nomisma, with prices falling by 4.4 per cent in Capri between September 2011 and September 2012, thanks to a dip in the numbers of tourists visiting. However, the south is fast becoming an important investment hotspot, with the European Commission recently approving funding to restore the UNESCO site of Pompeii to preserve the site as a long-term tourism attraction for the region. Torrential rainfall caused serious damage to the site, which generates over €20 million annually for the Campania region in which it is based, in October 2011, and through which more than 2.5 people pass each year – 20,000 daily in the height of the tourist

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season. Herculaneum, a similar but smaller site near Pompeii, also received €15 million from private investors for preservation projects in 2011, boosting the area’s economy and tourism offering. Campania attracted 1.2 million British tourists alone in 2011, according to the Dati dell’Office for National Statistics, so the funding should prove a substantial boost in preserving the area’s longterm appeal. Cruise ship tourism Italy has long been a key destination for cruise ship tourism. However, the country is set to lose 40,000 luxury cruise passengers in 2013, with stiff competition from luxury alternatives such as Corsica and the Cote d’Azur being key factors in visitor reductions, according to recent comments by Sergio Senesi of Cemar Agency Network, which compiles data for the Italian cruise industry. Italy’s larger ports – Civitavecchia, Venice, Genoa, Naples and Savona – are all predicted to host in excess of one million passengers next year, with Civitavecchia leading the way with 2.45 million visitors, followed by Venice with 1.75 million. n


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â&#x20AC;Ś in Tuscany

Moments of pure Wellness

The Mencarelli family welcomes you since three generations in a comfortable and relaxing atmosphere, with attention to all your wishes. Hotel Villa Ricci is the ideal place to regenerate body, mind and spirit through Water, Fire, Earth and Air, through routes of holistic wellness and Tuscan cuisine, in a territory to be discovered. The care of hospitality and respect of the environment are guaranteed by the choice to be among the first hotels in this area to have the ISO 14001 certification, for management methods to maintain and improve every aspect of environmental protection. Viale Giuseppe di Vittorio, 51 - 53042 Chianciano Terme (SI) TUSCANY â&#x20AC;&#x201C; ITALY - Ph. 0039.578.63906

www.hotelvillaricci.it - info@hotelvillaricci.it


ADVERTISING FEATURE

DISCOVER MORE: THE ROYAL BOROUGH OF GREENWICH BUILDS ON OLYMPIC SUCCESS STORY

AFTER a summer which showcased its riches to a global audience, the Royal Borough of Greenwich is launching a major new tourism campaign encouraging visitors to ‘Discover More’ after the phenomenal success of London 2012. The Royal Borough of Greenwich – on the banks of the River Thames in South East London - is a stunning location steeped in history and magnificent attractions, offering an unrivalled visitor experience. It’s been a huge year for the Royal Borough, gaining new Royal status from The Queen to recognise its long-standing ties with the British Monarchy then playing host to 34 Olympic and Paralympic events at its three superb London 2012 venues. Tourism in Royal Greenwich already generates £774 million every

year for the local economy, supporting nearly 12,000 local jobs. It’s a sector seeing rapid growth, in line with the Royal Borough’s ambitious programme of regeneration. Hotel bed space will increase fourfold over the next 12 months. Leader of the Royal Borough of Greenwich, Councillor Chris Roberts said: “’Discover More’ is about opening people’s eyes even further – including the stunning Maritime Greenwich World Heritage Site and beyond to the wealth of other attractions here too – from the Jacobean beauty of Charlton House to the glorious Eltham Palace – to our museums in Woolwich and the breath-taking architecture of the Royal Artillery Barracks. Forget about a day out in Royal Greenwich – you need at least a week to explore it properly. n See us at the Visit Greenwich stand, L205 to find out more

DISCOVER MORE

G R E E N W I C H

1123 37

ROYA L

E X C L U S I V E O F F E R S AT

www.royalgreenwich.gov.uk/discover www. royalgreenwich.govv. uk/discov er

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Bland Group International (BGI) is a highly renowned, established business operating from Gibraltar since 1810. It is made up of a diversified portfolio of companies with strong commercial values. The Group is structured to deliver unique business opportunities under the management of BGI.

With over 50 years of dedicated experience in ground-handling and resort assistance in Gibraltar, Blands Travel objective is to deliver quality in our services and products. Our experience and passion has enabled us to become leaders in our field of work. We aim to make each experience a success, an event never forgotten and excel in customer satisfaction. We will ensure quality performance and excellence in value.

Back office management and resort administration

Excursions and specialised tours; Gibraltar, Morocco and Spain

Airport representation

24 hour emergency assistance.

AVIS car rental; Gibraltar and San Pedro de Alcántara (Marbella) - Conil (Cádiz)

Organisation of events and specialised tours and activities

Meeting and conference facilities

Incentive travel

Venue and restaurant facilities

• •

Sport and education travel coordination Hospitality services

www.Blandstravel.com

The Rock Hotel is an institution amongst Gibraltar Hotels and indeed the Mediterranean. Built in 1932 by the Marquis of Bute, the hotel to this day still offers standards of service and guest care from that bygone, more genteel era. With magnificent views across the Bay of Gibraltar, the Spanish mainland and the Rif Mountains of Morocco, the Rock has commanding position sitting in 9.5 acres of picturesque gardens. The Rock Hotel's pool and gardens are beautifully landscaped with a traditional Moroccan theme and is complimented by The Khaima, a spectacular Moroccan-style marquee which provides a unique venue to host functions and events. •

101 rooms enjoying sea views

Contemporary restaurant serving modern international cuisine

Lobby bar

Rooftop lounge with open air bar enjoying unparalleled panoramic views

Rooftop Private dining area

Banqueting venues with sitting capacity up to 200 guests

The Khaima - Moroccan style marquee situated amongst mature landscaped gardens

Weddings and event coordination

Conferencing facilities accommodating up to 220 delegates

Gym & Wellness centre

24 hour room service

Free parking

Complimentary Wifi throughout Hotel

Computer, printing and fax service

Laundry Services

Non Smoking Rooms

In house organisation of local tours and excursions

www.Rockhotelgibraltar.com


DESTINATION FOCUS

Gibraltar

FOR such a small territory – with an area of just under seven square kilometers –Gibraltar regularly has the capacity to cause a stir, especially when it comes to Anglo-Spanish relations. The sovereignty of the Rock, Gib or Jabal Tariq, as it is variously known has been something of a sore point since it was reluctantly ceded in perpetuity to Britain by Spain, under the Treaty of Utrecht in 1713. And Gib has been strategically extremely useful to Britain over the years, as a base for the Royal Navy. In 2002, Gibraltarians resoundingly rejected proposals for Spanish sovereignty and stick with the Brits – although Gibraltar largely governs its own affairs. For many years, tourism has been one of the driving economic forces in Gibraltar, although financial services and shipping are also extremely important. Last year, the territory welcomed almost 12 million visitors, generating around £280 million for the economy. Comparing these figures with those of 2001 – when 7.3 million arrivals were recorded and the total spend was £145 million – shows the impressive growth of Gibraltar as a holiday destination, or at least an important part of a larger trip to the Spanish mainland. Although very small, Gibraltar’s attractions are as varied as the residents, who tend to be bilingual in English and Spanish, and will often be of mixed Genoese, British, Spanish, Maltese and Portuguese descent.

Gib itself offers beaches, wildlife (including the notorious Barbary Macaques), an impressive Moorish castle, shopping possibilities on Main Street and the town’s own colonial architecture. There is also much to see here for those interested in military history – such as The Great Siege Tunnels and the 100-ton gun. Of course, the territories duty-free goods (particularly cigarettes and alcohol) also play their part in luring tourists, temporarily, away from their Spanish sojourns. Being a mere nine miles from Morocco, Gibraltar is sometimes called the Meeting Place of Continents, and the sub-tropical climate is warm throughout the year. On average, tourists spend around four days on Gibraltar, which gives them plenty of time to sample much of what the Rock has to offer. Diving and fishing are popular pastimes for visitors, and here there are some terrific wrecks to explore – more than 30, in fact. Fascinating sealife is also here in abundance, with ‰

Last year, the territory welcomed almost 12 million visitors, generating around £280 million for the economy

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At the end of Main Street, in the centre of the shopping district, hungry tourists will often head for Casemates Square, where stylish outdoor restaurants, cafés and bars abound

octopus, moray eels, sunfish, rays and congers all awaiting the checklist. Excellent visibility, even close to shore, where there is a fascinating array of rocky pinnacles, gives novice divers the opportunity to get close to a huge variety of corals – which become even more breathtaking during night diving. Those who’d rather stay above the waves and try their hand at big game fishing will find bluefin tuna, shark, swordfish and more in the vicinity, The fact that the Mediterranean and Atlantic merge at the Strait of Gibraltar means the local fish know how to put up a good fight – and, with some 14 species of bream available, the territory has become known as a genuine angler’s paradise. Understandably, fish is often on the menu when it comes to Gibraltarian cuisine – and al fresco dining here is an absolute must, as café society is alive and well – and having a great time on the Rock. The cosmopolitan

nature of the population means restaurants offer a dizzying array of dishes, from Spanish, Italian and French, to Moroccan, Chinese and, yes, even English. At the end of Main Street, in the centre of the shopping district, hungry tourists will often head for Casemates Square, where stylish outdoor restaurants, cafés and bars abound. Although fine dining is in evidence in Gibraltar, there’s no question that many tourists visit the territory primarily for the opportunity to indulge in some guilt(or at least tax-) free shopping. As Europe’s duty-free shopping destinations tumble under political pressure, Gibraltar is becoming a veritable paradise for the bargain hunter, and not just for the usual fare of booze and cigarettes. Regular visitors report that goods such as sunglasses, make-up and jewellery are currently being sold very cheaply, as well as electronic items, such as cameras, televisions and stereos. ‰

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Concessions and ‘reconciliation’ : Since the referendum over Spanish sovereignty in 2002, talks on other issues have been held with Spain, the UK, and Gibraltar. In 2006 an accord was signed in which Spain agreed to remove restrictions on air movements, speed up customs procedures, implement international telephone dialing and allow mobile roaming agreements. Britain agreed to pay increased pensions to Spaniards who had been employed in Gibraltar before the border closed and Spain was given permission to open a cultural institute and, from it, fly the Spanish flag. A new non-colonial constitution came into effect in 2007, but the UK retains responsibility for defence, foreign relations, internal security, and financial stability. Recently, however, there have been further spats between Spain and Britain, including Spain’s suggestion that the people of Gibraltar did not have the right to self determination – an assertion that was robustly rejected by Britain’s Ambassador to the UN.

Even at the airport, prices for tobacco and spirits are among the least expensive in the world. Along Main Street and down its many lanes and alleyways, you can find bargains in the shape of glassware and porcelain, leather goods, silks and cashmere. In fact, at times, it’s easy to imagine that Morocco is not across the Strait at all, but round the next corner. If the shopping hasn’t taken the wind out of your sails, Gibraltar offers night owls plenty to do. Hotels generally have late-opening cocktail bars for residents, as well as regularly offering live music. Beyond that, drinkers have everything from traditional pubs to cosmopolitan wine bars to choose from, and nightclubs and casinos keep the entertainment coming until the early hours. Many would have thought a piece of land known as the Rock would come up short when it comes to a beach holiday, yet visitors are often pleasantly surprised to find that there are six beaches on Gib, four of which – Sandy Bay, Eastern Beach, Western Beach and Catalan Bay – are sandy. Catalan Bay is, in fact, a picturesque former fishing village , first settled by Genoese fishermen in the 18th century. Camp Bay and Little Bay are well-developed resorts, with many interconnected terraces providing easy access to the sea. As the economic recession continues to bite – and it’s biting particularly hard in Spain this year – Gibraltar could become an even more enticing haven, not just for Brits looking for ‘pubs in the sun’ and duty-free goods, but for a host of overseas visitors seeking a value-for-money break in southern Europe. n

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ADVERTISING FEATURE

Israel AND THE HIDDEN GEMS



THROUGHOUT 2012, the focus of the Israel Government Tourist Office has been on promoting a unique collection of Israel holidays, known as The Hidden Gems. Within a country that is small in size, visitors can find a whole host of activities to suit every age. From swimming with the dolphins in Eilat to sky diving in the Negev Desert, sipping coffee at a trendy café in Tel Aviv or wine tasting in the Galilee, Israel offers far more than meets the eye. A journey to Israel is a unique opportunity for discovery, and the Hidden Gems allow each visitor to craft a travel experience that speaks to their interests, curiosity and personal history. For example, those with an interest in gastronomy can explore the varied tastes of Israel, sharing a simple Bedouin meal in the desert, or savoring the cuisine at some of the top restaurants in trendy Tel Aviv. Culture vultures will find themselves at home amid the Bauhaus architecture of the White City, exploring the artist village of Safed or being swept away by the Israel Opera performing at the foot of the ancient mountain fortress of Masada. While many are aware of the rich heritage and cultural importance of Israel and the capital city Jerusalem, home to the three monotheistic world religions, the country is equally suited to those looking for a more high energy holiday.

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Adventurers can hike, cycle, quad bike or climb through the lush northern regions or through the Negev desert in the south Adventurers can hike, cycle, quad bike or climb through the lush northern regions or through the Negev desert in the south and enjoy a whole host of water sports in Eilat and the Sea of Galilee. For urban adventurers, few cities in the world have a nightlife as eclectic and electric as late-night Tel Aviv. IGTO’s achievements for the year have been underlined by the successful launch of the Hidden Gems trilogy, a collection of books released in conjunction with tour operator partners to inspire creative holiday ideas for potential visitors to the country. The first book was launched at last year’s World Travel Market, with the second and third volumes following in May and June 2012. Following the success and popular demand for all three books, the IGTO have recently published the volumes online at www.thinkisrael.com/trilogy For 2013 and beyond, IGTO plans to build on the success of the Hidden Gems and continue to promote Israel as an exciting and vibrant holiday destination. 


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ADVERTISING FEATURE

BULGARIA â&#x20AC;&#x201C; UNIQUE IN ITS DIVERSITY!



AT this yearâ&#x20AC;&#x2122;s World Travel Market in London I would like to invite you to discover Bulgaria as a unique and diverse travel destination. Our stand presentation at the WTM will highlight not only the traditional sea, ski and cultural tourism, which Bulgaria is known for, but also the great variety of opportunities for spa and wellness tourism, as well as golf and congress tourism. As one of the oldest countries in Europe, with thousands of years of history Bulgaria invites you to visit the numerous unique archaeological sites, ancient settlement mounds from the Neolithic age, century-old cities, sanctuaries and tombs bearing the marks of Thracian, Byzantine and Roman civilizations, Medieval fortresses; architectural reserves and ethnographic complexes, keeping alive the spirit of Bulgarian Revival, churches and monasteries, the nine sites part of the world heritage under the aegis of UNESCO and many more. Bulgaria invites you to a unique journey through time. Follow in the footsteps of ancient civilizations and discover the immense diversity of historic artefacts, sense the spirit of local folklore and age-old traditions with our distinctive customs, crafts and colourful festivals, become a part of our century old history. Besides these cultural treasures, Bulgaria is proud of its pristine nature and amazing biodiversity which is preserved in the national parks and reserves. We offer you a once in a life time

experience from the long golden sand beaches of the Black Sea, through the fragrant rose valley, nestled in the heart of the country, to the breathtaking snowy mountains. Our country ranks among the first in Europe in terms of wealth and diversity of thermal mineral waters, herbs with great healing properties and bioclimatic treatment resorts. So far, about 600 mineral springs have been discovered and studied and more than 80% of them have healing properties. This immense abundance of natural factors, combined with modern balneotherapy centres provides various opportunities for spa, balneological and wellness tourism. Bulgaria is more and more often mentioned as one of the best destinations for golf tourism in Europe. Only for a few years in the country were built world-class golf courses, and the incredible combination of beautiful scenery, favorable climate, spa pleasures and active holidays turn the golf complexes into oases of the sport. The International Association of Golf Tour Operators (IAGTO) named Bulgaria as the 2012 Undiscovered Golf Destination of the Year. This year our goal is to present all of the different opportunities our homeland offers. Mr Delian Dobrev, Minister of Economy, Energy and Tourism To find out more about Bulgaria please visit us on stand EM 700

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Book a luxury escape to Malta and stay at Grand Hotel Excelsior located at the waterâ&#x20AC;&#x2122;s edge of the magnificent Marsamxett Harbour, and nestled in a tranquil area within 16th century fortifications. The hotel is just two minutes away from the historical capital city of Valletta. The Grand Hotel Excelsior will fill your senses with the pleasures of fine hospitality. To live a life that is full of Grand experiences and Grand sensations .Travel, explore and discover new influences. Rates starting from ÂŁ53 per person per night for double room occupancy including sumptuous buffet. For bookings or information call us on (+356) 2125 0520 or book directly online at www.excelsior.com.mt. *Terms and Conditions apply

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www.excelsior.com.mt


DESTINATION FOCUS

Malta & Gozo MALTA

THE Republic of Malta comprises three islands – Malta, Gozo and Comino – lying some 80 kilometres south of Sicily in the heart of the Mediterranean. The largest island, Malta, hosts the capital city Valletta – now recognized as a UNESCO World heritage site – with its historic Baroque architecture and megalithic temples, built during the rule of the Order of St John of Jerusalem. Having gained independence from the United Kingdom in 1964, the country’s historical relationship with Britain still underpins its tourist industry, and, along with Maltese, English is an official language. The UK easily tops the arrivals table with just over 415,000 tourists visiting the island in 2010. Although this is an increase on the previous year’s figure, it is nonetheless significantly down on the 482,000 high of 2007 – doubtless a reflection on the current economic crisis. That said, tourist arrivals into Malta have generally increased significantly in recent years – well above the international average – with the number of Italian tourists growing fastest. Younger travellers – aged 24 and under – have represented the fastest-growing arrivals segment in recent years, clearly attracted by Malta’s Mediterranean climate, superb reputation for Scuba diving, and generally low costs. Introducing the recent draft Tourism Policy for the Maltese Islands, Minister for Tourism Dr Mario de Marco said the government’s focus would remain on sustainable tourism, based largely on initiatives proposed in the UN Conference on Environment and Development and the Rio Earth Summit. He believes the Government’s new policy presents a “pro-active,

strategic and objective framework which aims at creating…higherquality and excellence in tourism.” He further states that “the framework is intended to safeguard the sector’s growth in the future [and] provide services to the sphere of tourism…which trigger diversification in our local tourism offering”. Malta boasts the smallest capital in the European Union, Valletta, but what it lacks in size it makes up for in history – and there’s a lot of it, packed into a grid system of streets that can be traversed in little over ten minutes. Within its walls, Valletta contains over 300 important monuments, and its baroque architecture, imposing fortresses and magnificent cathedrals have led it to be declared a UNESCO World Heritage Site. Sightseeing in Valletta will not be close to complete without taking in the following highpoints…  Valletta City Gate  Siege Bell Monument  St John’s Co-Cathedral

 Valletta’s City Ramparts  Auberge de Castille

 Anglican Cathedral  Our Lady of Mount Carmel Church

 Il-Mandragg  Grand Master’s palace and the Armory

 St Paul’s Shipwreck Church  Fort St Elmo  Lascaris War Rooms  Hastings Gardens  Upper Barakka Gardens  Manoel Theatre

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GOZO

According to legend, Ulysses was lured to Gozo by the nymph Calypso, who held him captive for seven years. Here guises were not enough to keep him permanently, but Malta’s sister island – with its population of just 31,000 – can still captivate visitors through the warmth of its people, its historic monuments, its laid-back lifestyle, sumptuous cuisine and delicious wines. At just 12 kilometres by seven kilometres, Gozo is around a third the size of Malta, and is far less developed. In fact, its unspoilt tranquillity, picturesque fishing villages, rolling green hills and sandy beaches are a delightful surprise for day-trippers from Malta. Many tourists make a short visit to Gozo while holidaying in Malta, but the number of people who have stayed on the island for one night or more has seen a gradual and sustainable increase, from 94,100 in 2007 to 112,250 in 2011. In fact, the government’s vision for Gozo is intrinsically tied up to sustainability – that is to make it an eco-island by 2020.

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At just 12 kilometres by seven kilometres, Gozo is around a third the size of Malta, and is far less developed. In fact, its unspoilt tranquillity, picturesque fishing villages, rolling green hills and sandy beaches are a delightful surprise for day-trippers from Malta


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Although still largely unknown as a holiday destination, Scuba fans discovered the joys of Gozo many years ago – making it one of the most popular diving destinations in the Mediterranean. And it’s hardly surprising, as beneath the island’s rocky coastline lie tunnels, reef wrecks, caves, and beautifully clear waters, allowing visibility of up to 40 metres. Probably the most famous of all Gozitan dives – the Blue Hole – includes passing beneath a stunning underwater arch, between eight and 16 metres below the surface. Gozo’s only city Rabat (the tiny capital is also known by its British colonial name of Victoria) is a must-see for any visitor on the island. Perched on the city’s hilltop is the imposing Cittadella, behind the walls of

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which the entire population slept until the 13th century for fear of attack by pirates and slavers. The Cittadella houses various museums together with Gozo’s cathedral. Nonetheless it is not only Gozo’s city which brims with religious culture; every one of the island’s 14 localities bears testimony to a deeply ingrained sense of religiosity, evidenced in the baroque churches which adorn these localities and to the many out of the way chapels that can be found in the Gozitan countryside. The importance of increasing visitor numbers to Gozo is clear, yet the government’s responsible, sustainable and long-term approach to developing the industry – highlighted in a recent conference organised by the Directorate for Tourism and Economic Development – looks set to centre on the need for developing a policy for rural tourism. 


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DESTINATION FOCUS

Russia



THE growth of tourism in Russia since its Soviet days has been impressive, especially given a perception of the country among many international travellers that it is both expensive and potentially dangerous. There is no question that Russia’s two largest cities – and most popular destinations – can have travellers on a budget looking for a speedy onward ticket. Still, according to the Fedreal Security Service of Russia, more than 22 million international tourists visited the country in 2010, from over 200 countries, representing a 4.4 per cent increase on 2009. In many ways, this should come as no surprise, as this vast country offers visitors an incredibly rich cultural heritage and a huge variety of natural surroundings. There are currently more than 20 UNESCO World Heritage Sites in Russia – and plenty more are being considered for the future.

With potential itineraries including the Golden Ring of ancient cities, a journey on the Trans-Siberian Railway, and a cruise on the expansive river Volga, few would argue that Russia should not be one of the world’s most popular tourist destinations. Nevertheless, there is huge unrealised potential for both inbound and domestic tourism in Russia, and much work needs to be done on improving the country’s infrastructure – and on making a coherent case to international tourists for visiting. To that end, the government has launched a programme with a goal of improving travel and tourism infrastructure and launching inspirational new promotional campaigns. Using both federal and regional funds, as well as private investment cash, Russia’s image is set to have a facelift and campaigns are commencing with a remit to tell the story of how much the country has changed since the Soviet era, to become an easy-going, modern, welcoming destination. Although Russian tourism is now undoubtedly on the

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According to the Fedreal Security Service of Russia, more than 22 million international tourists visited the country in 2010, from over 200 countries, representing a 4.4 per cent increase on 2009

up, the recent past was not as rosy; a number of travel retail business went under, including one of the largest tour operators in the country, Capital Tour, in 2010, which caused something of a domino effect on many smaller travel companies. Although the damage done to the industry was recognised by the government, which began a process of legislative change, yet another major operator, Lanta Tour Voyage, ceased trading early this year, again followed by a number of smaller businesses. Now, new legislation means higher sums are needed in financial guarantees for the largest travel retailers and a special compensation fund is in place, to be used to repatriate Russian tourists who may find themselves stranded by a tour operator that goes out of business. In terms of the government’s financial commitment to increasing inbound visitor numbers, a clear signal was given when Russia secured the 2014 Winter Olympics in Sochi, as a US$12 billion commitment was made to develop the Krasnodar region. And when discussing Russia’s touristic ambitions, one must consider the amount of money the government has

budgeted for the FIFA World Cup football tournament in 2018. Whereas the cost of London’s Olympic Games was the largest in history, at a little under $14 billion, there is a reported budget of $20 billion for the World Cup. Events such as these could be seen to some extent as make-or-break for tourism, at least in the short term, as the safety and security of tourists, allied with good transport links, a high standard of accommodation and quality products and services are vital if they are to create a solid base on which to build both inbound and domestic travel and tourism. After all, the millions of people who watch these events on TV will also be potential visitors in the future and, although improving domestic tourism is a priority, attracting visitors from big-spending nations such as the USA and the UK has to be at the top of the government’s list. According to a report produced by Visa, Americans are the highest-spending tourists in Russia and, although their total spend for 2011 fell by almost two per cent compared with the previous year, they still managed to part with a little over US$33 million for accommodation, $11.5 million in restaurants and a whopping $140 million

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in other merchant and retail areas. That’s a total for Russian coffers of more than $220 million dollars, way ahead of Kazakhstan, in second place on just under $150 million, and the UK in third on $116 million. Clearly, cash injections of this magnitude will not come in ‘under the radar’ as it were and the Russian government is acutely aware that travel and tourism has the potential to become a bona fide economic driver for the country. One area that is beginning to be exploited by Russian travel businesses is the internet. As has already been seen in other sectors, Russian consumers are actively shifting away from traditional retail channels and heading online to make their purchases. Not only are they booking flights and hotels online, they are also using a variety of international social media sites such as Youtube, Facebook and Twitter – as well as a number of local options – as a tool for assessing products. Russian travel and tourism operators are increasingly using these outlets to communicate with their customers and promote offers and push specific products. Underpinning everything, though, is the genuine tourism offering of Russia itself. St Petersburg – nicknamed the Venice of the North and one of the most visited cities in Europe – and the country’s former capital Moscow are indisputably world-class centres of culture. Yet, although the names may not currently household, there are a number of major cities beyond them, vying for the title of ‘The Third Capital of Russia’. One, Kazan, has even registered the brand. Another aspect of this huge country with the capacity to win tourist friends is its subtropical Black Sea coast, which

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Another aspect of this huge country with the capacity to win tourist friends is its subtropical Black Sea coast, which hosts resorts such as Sochi.

hosts resorts such as Sochi. And as millions will see in two years’ time, Sochi is not only blessed with attractive beaches, ready to welcome tourists during the summer – it also boasts major ski resorts, such as Krasnaya Polyana. In terms of natural beauty spots, however, few can compete with Lake Baikal, also known as the Blue Eye of Siberia. This is the oldest and deepest lake in the world, and, surrounded by stunning mountains, could soon be seen headlining a Russian tourism campaign near you. 


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Come and visit us at WTM, stand EM1350, position M64 and M65.


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UK & IRELAND

WTM Official Premier Partner


REGIONAL ROUND-UP: UK & IRELAND

DATA SUPPLIED BY:

UK & Ireland UK PR MAY HAVE BEEN GIVEN A BOOST BY THE QUEEN’S DIAMOND JUBILEE AND THE LONDON OLYMPIC GAMES, BUT ONLY TIME WILL TELL WHETHER THE REPORTED INTEREST IN THE COUNTRY WILL RESULT IN ADDITIONAL VISITOR NUMBERS. AS FOR IRELAND, WITH THE EUROZONE CRISIS PUSHING IT TOWARDS RECESSION, THE COUNTRY WILL HOPE A BOOST IN ARRIVALS FROM THE FAR EAST WILL HELP ITS AILING ECONOMY.

Travel and Tourism in the United Kingdom 2011 was the first year of positive growth for arrival numbers into the UK since 2007. Although the economic recovery of the eurozone, the US and other countries is questionable, arrivals into the UK slowly picked up pace in 2011. The series of events including the royal wedding, the Queen’s Diamond Jubilee and the Olympic Games has come at a very opportune and critical moment for the UK, creating high interest towards the UK as a holiday destination, especially among leisure tourists. The press coverage and the live telecast increased visitors’ curiosity and intention to visit the country. Incoming tourists have also spent more money, with the biggest value contribution coming from North America and Europe. In 2011, the US, Germany and France were the biggest contributors of incoming expenditure receipts to UK accounting for 13 per cent, seven per cent and seven per cent, respectively. Of the top five source European markets, Germany provided the strongest growth in arrivals to the UK, up by seven per cent in 2011. Tourists from the US have historically been big spenders in the UK, and remain so. Incoming expenditure from the US experienced positive growth of

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three per cent in 2011. The appeal of British history, tradition and its quaintness continues to have a major appeal for Americans. According to Euromonitor International, China has been the fastest-growing inbound country in 2011 with ten per cent growth in arrival numbers, and the BRIC (Brazil, Russia, India and China) countries contributed three per cent of the number of arrivals to the UK. The UK’s long-term marketing approach targets both domestic and international markets around the world with the aim of attracting an ever-growing number of visitors. In 2011 VisitBritain developed a four-year marketing campaign aiming to attract tourists to the UK. The campaign aimed to leverage international interest in the 2011 royal wedding and the 2012 Queen’s Jubilee and Olympic Games by throwing the spotlight on Great Britain’s historical and cultural heritage in a bid to showcase British treasures to the rest of the world. Euromonitor International expects arrivals into the UK to increase at one per cent CAGR by 2016, reflecting positively on the incoming tourist expenditure, which is likely to grow further at a constant value CAGR of three per cent. The “staycation” and expected growth in terms of inbound visitors from better performing economies are hoped to sustain the domestic tourism industry. In terms


Phone: 0924/900230 Fax: 0924/900252 Email: gdaguanno@decaced.com

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REGIONAL ROUND-UP: UK & IRELAND

of inbound tourism, demand from North America is anticipated to grow slowly, while China and India, Poland and Australia are expected to become the fastest-growing source countries for tourists to the UK. The greatest threat to growth is the world economy. The IMF keeps updating the status of the global forecast and recently downgraded the economic forecast for a number of EU countries, which are key source markets for the UK. This combined with possible austerity measures introduced by various governments could lead to lowering disposable income for tourists as such, and hence reduce visitor numbers as well as spending. Travel and Tourism in Ireland The economic situation in Ireland remained unstable with the country reported to be once more in recession in March 2012. Some analysts expected GDP to rise by one per cent in 2011 but a combination of weak external demand, austerity measures and the debt crisis in the eurozone pushed the country back into recession. Despite official expectations that Ireland will see GDP rise in 2012, it is unlikely to lead to any significant relief among consumers, who will be faced with higher prices and costs as a result of VAT increases, while inflation will see incomes fall. Domestic demand will therefore see a further year of decline as consumer confidence remains at its lowest point since the 2008-2009 financial crisis at 23 per cent. In 2012, the Irish government is expected to broaden its campaign to convince Irish consumers to holiday at home in a show of national solidarity to support economic recovery. Measures will include discount rail tickets on weekends, set maximum fares and smartphone applications suggesting potential trips and special offers. While it is hoped this will bring growth to the domestic tourism industry it will also impact outbound tourism. In terms of inbound tourism, numbers of arrivals declined by minus three per cent in 2011, to reach six million. This was a significantly slower rate of decline compared to the large declines in 2008â&#x20AC;&#x201C;2010, suggesting that steps taken to stabilise the Irish economy had a modestly positive impact on the countryâ&#x20AC;&#x2122;s image despite it falling

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Despite official expectations that Ireland will see GDP rise in 2012, it is unlikely to lead to any significant relief among consumers, who will be faced with higher prices and costs as a result of VAT increases, while inflation will see incomes fall


REGIONAL ROUND-UP: UK & IRELAND

back into recession. The situation in many European countries, however, continued to look unstable with Ireland joining the recession, which prevented stronger inbound growth. All traditional sources of inbound tourists saw declines in 2011. China and India were the only two source markets to see rising numbers of inbound tourists, growing five per cent and two per cent respectively. Both countries had high levels of economic growth over the review period giving rise to a larger travelling middle class seeking new destinations to explore. Attracting these tourists to Ireland, however, is difficult given the Chinese tendency to take holidays in neighbouring countries, or consider aspiration destinations such as London and Paris. The additional journey time, a lack of direct flights into Dublin and the higher costs in a trip to Ireland are also deterring many Chinese tourists from visiting Ireland. Indian tourists are faced by similar barriers, although the large number of Indians settled in the UK grants easier access to this group, given the potential to attract Indians domiciled in the UK. Travel and tourism represents one of the largest indigenous industries in Ireland accounting for four per cent of GNP in 2012. Various cooperative marketing campaigns will be aimed at encouraging this growth with foreigners, as they are considered a particularly important target audience since they are already reported to account for 60 per cent of tourism revenue. Operators will promote their best offers rather than focussing on significant profit growth. This emphasis on price will also be necessary to address any residual perceptions of Ireland being an expensive holiday destination, as consumers in the UK and the US remain extremely cost sensitive. 2012 brought increased optimism about the expected performance of the tourist industry in Ireland. Alongside the launch of its 2012 marketing plan, Tourism Ireland announced its intention to return tourist numbers to pre-crisis levels by 2015. The target for this year is 7.8 million visitors, reflecting an expected increase of six per cent on 2011, with the most significant rise in numbers coming from the US. UK tourist numbers are also improving and bookings were reported to be up by 22 per cent from French and German tour operators. 

WTM Catalogue 2012 I 247


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MIDDLE EAST

WTM Official Premier Partner

WTM Catalogue 2012 I 249


DATA SUPPLIED BY:

REGIONAL ROUND-UP: MIDDLE EAST

Middle East THE ARAB SPRING UNREST CONTINUES TO AFFECT TOURISM IN THE REGION. EGYPTâ&#x20AC;&#x2122;S TOURISM MARKET IS STUTTERING AS POLITICAL UNREST GOES ON, WHILE SYRIA HAS BECOME A NO-GO ZONE FOR ANY FOREIGN VISITORS. SAFE-HAVEN COUNTRIES SUCH AS THE UAE AND SAUDI ARABIA ARE, HOWEVER, ATTRACTING SOLID TOURISM FIGURES AND RELIGIOUS TOURISM REMAINS STRONG.

Travel and Tourism in the Middle East The Middle East is one of the regions that have experienced decline in arrivals in 2009, mainly following the impact of the global economic crisis, and again in 2011, as a result of the Arab Spring. Recent months have been pivotal to developments in the Middle East and may very well dictate the future of the travel industry within many regional markets. There will likely be a shift in interest from some markets towards others as a result of ongoing political turmoil and security concerns across the region. After starting in Egypt in January 2011, the Arab Spring has spread to many other markets, the latest being Syria, which has experienced an escalation in tensions in recent months. While Syria and Yemen continue to struggle with internal conflicts, Egypt, Libya and Tunisia have entered a transitional period. Overall, the region remains in turmoil. However, there are also pockets of safety and some destinations have even taken advantage of unrest elsewhere. The United Arab Emirates and Saudi Arabia have actually benefitted from the uprisings, as they were seen as stable countries to travel to.

Travel and Tourism in Saudi Arabia Despite fears of political unrest across the Middle East region, the tourism continues to grow in the Kingdom of Saudi Arabia, benefiting from the stable and growing economy during the past year and recording real GDP growth of three per cent in 2011. Travel and tourism saw hefty investments in 2011 from both public and private sectors. Religious tourism still is a major factor boosting inbound flow to the Kingdom. This year close to two million visitors came to the Kingdom during Hajj and Eid season, and there were also a constant number of visitors throughout the year who visited the Kingdom to perform Umrah outside the Hajj season. According to Euromonitor International, growth of inbound flows in 2011 was ten per cent. The reason for the high growth rates across the years is mainly the expansion in the

250 I WTM Catalogue 2012

Hajj facilities ranging from expanded routes and roads, better transportation facilities, restaurants and accommodations. All factors allowed bigger capacity to receive higher number of visitors during Hajj season. Kuwait registered the highest number of inbound flows to the Kingdom in 2011. According to Euromonitor International, Kuwait arrivals reached 2.6 million in 2011 while 1.6 million made it from the United Arab Emirates. The United Arab Emirates is the second largest source country for tourism in Saudi Arabia. The majority of visitors from the United Arab Emirates are pilgrims from different nationalities as the United Arab Emirates is home to a large population of Arab and Muslim expatriates. Egypt, the third source market, has also historically been a key source market for Saudi Arabia because of the large number of pilgrims originating from that country. The Kingdom will continue to receive the highest number of tourists from Kuwait, the United Arab Emirates and Egypt,


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continuously continuously evaluate evaluate investment inve stment opportunities opp p or tunitie s to to take take our our stature stature even even higher. highe r. With With a portfolio por t folio of of iconic iconic hotels hotels supported s u p p o r te d by by prestigious pre stigious partners, par tne r s, we we believe believe that, that, by by nurturing nur turing our our local local roots, roots, we we reap reap the the fruits fruits of of our our global global expansion. ex p a n s i o n .

CR Ring ing Road, Road, PO PO Box Box 2 2977 977 D Doha, oha, State State of of Qatar Q at a r +974 4423 7777 4427 0707 T+ 974 4 423 7 777 F +974 +974 4 427 0 707 katarahospitality.com iinfo@katarahospitality.com nfo@katarahospitalit y.com k atarahospit s alit y.com

WTM Catalogue 2012 I 251


REGIONAL ROUND-UP: MIDDLE EAST

respectively. According to Euromonitor International, Kuwait will register nearly five million trips, followed by the United Arab Emirates with four million trips and Egypt with two million trips. Egypt and the United Arab Emirates both have a fast-growing population size, with a majority of Muslim residents who are likely to perform the Hajj at least once in their lives and hence religious tourism from these markets will remain important. Saudi Arabia continues to be one of the most economically stable markets in the region and is eyeing massive expansions including the development of six mega cities that will create employment, attract investments, attract business tourism and bring more expatriate workers to the country. Travel and Tourism in Egypt Egypt successfully recovered from the global economic downturn, with the country’s economy performing well in 2010. However, political unrest then shook the country’s improving economic foundations. The revolution in Egypt started in January 2011 in the middle of the high tourism season and extended until March 2011, with on-going political unrest keeping tourists away until the end of the year. Continued unrest has prevented the country from offering an image of safety and stability. Egypt’s tourist attractions were closed during the revolution, airport traffic was affected and many international airlines cancelled their Cairo routes. At the height of the revolution, occupancy rates fell to five per cent in some Cairo hotels and key tourist resorts on the Red Sea were also impacted despite being far away from the revolution’s hub in the capital city. As a result, average prices across travel and tourism outlets decreased by 50 per cent or more throughout the country. As a result, despite a slow revival in tourist numbers in the summer of 2011, the industry remains extremely fragile and has been paralysed by more than four months of instability and the continued impact of the revolution. Another key trend in 2011 was the Euro crisis, which has affected most EU markets since August 2011. As Europe plunges back into a new downturn, Egypt is finding it increasingly difficult to lure tourists back, and travel and tourism operators are unlikely to be able to raise prices again. With the majority of source markets

252 I WTM Catalogue 2012

for Egypt’s tourism industry located in Europe, now could be the time to focus more on Asia, the Middle East and Russia. The leading inbound market in 2011 remained Russia, which accounted for 1.9 million arrivals – a 26 per cent decline from the 2.6 million recorded in 2010. Despite this strong decline in the number of arrivals from Russia, it is significantly lower than the 37 per cent decline in overall arrivals recorded in 2011. Russians were among the first tourists to come back to Egypt and tend to visit the country’s beach resorts, even during the extremely hot month of August. Demand was mainly driven by strong discounting and attractive offers from travel and tourism operators. Russians, along with British and Scandinavian tourists, were also among the first to make early bookings for November 2012. According to Euromonitor International, the number of arrivals from Italy and Germany fell by 41 per cent and 45 per cent respectively in 2011. However, these countries remain among the top four source markets for Egyptian arrivals. Meanwhile, the UK remains the number two source market, accounting for 807,000 trips to Egypt in 2011. Although this represents a 46 per cent decline from 2010, the actual number of arrivals from the UK remains very high and was boosted by the fact that many Egyptian expatriates living in the UK returned to Egypt in order to support the revolution. The decline in the number of arrivals from Libya was very steep in 2011 due to the impact of the civil war in the country. The number of trips taken by Libyans declined by 55 per cent. While a large number of Libyans sought refuge in Egypt as a result of the conflict, these people were not counted as tourists. Emerging source markets for Egyptian arrivals include Brazil, China and India – with arrivals from these countries increasing at double digit pace prior to 2011. There were 74,000 arrivals from China in 2011 – a 35 per cent decline from 2010. Promoting tourism from China is one of the Ministry’s priorities and in May 2011, despite the unrest in Egypt, a Chinese delegation of 18 journalists took a five day tour in Egypt after being invited by the Egyptian Ministry of Tourism. In Egypt, arrivals are projected to increase at an average annual rate of five per cent. However, there will be no return to pre-crisis levels, with the number of trips to Egypt set to reach just 11.5 million by 2016 (vs. 14.1 million in 2010) according to Euromonitor International. 


BE ENCH ENCHANTED ANTED BE B E SURPRISED SURPR RISED BE B E THRILLED THRIL LLED BAHRAIN N IN 2013

SPORTS

CULTURE

LEISURE

ECO

Bahrain is proud roud to have been awarded ed the Capital of Arab Tourism m for 2013 - it’s now time to o explore our rich tapestry of Culture, ulture, Sports, Leisure and d Eco Tourism.


DESTINATION FOCUS

Lebanon



FOR over 2,000 years, before the boom era of the Phoenicians and Romans, Lebanon has been an important and strategic destination for trade and culture. Today, the cultural diversity of Lebanon can be seen nowhere more clearly than in the capital, Beirut. Now fully redeveloped and renovated, following years of turmoil, downtown Beirut has plenty to offer guests and residents, such as a vast selection of restaurants and cafes – offering international as well as renowned local cuisine – all basking in a Mediterranean climate. Before the recent unrest in Syria led to a serious decline in visitor numbers, Monnot and Gemayzeh had become hot spots for those seeking out the city’s nightlife, with trendy bars, nightclubs and a host of international eateries. Now tourist numbers are in freefall, with a 7.9 per cent drop in the first quarter of this year, compared with the same period on 2011. To put the situation in context, this fall must be added to the 13 per cent drop the country saw last year, compared with 2010. As many tourists had previously entered Lebanon by road through Syria, there currently seems little chance of a strong showing for tourism in the near future. That said, figures recently issued by Value Added Tax refund operator Global Blue show that the total spending by tourists has increased by 36 per cent over the same period. Obviously, if the Lebanese economy is to bounce back, it is imperative that tourism returns, and there is no shortage of tourists who would be attracted to the country if the region were deemed safe.

Lebanon’s 125-mile coastline is dotted with coves, seaside towns and a selection of small resorts and beach clubs that are extremely popular with the locals. Aquatic activities such as waterskiing and windsurfing are popular and the warm sea is ideal for snorkeling. With ecotourism becoming increasingly important, visitors to Lebanon are drawn to the mix of Mediterranean coastline, forests and mountains, as well as sites of historic significance, such as Anjar, Baalbeck, Byblos and the city of Tyre. The stunning Jeita Grotto lies 18 kilometres north of Beirut and stands as the jewel in Lebanon’s crown of natural wonders. A compound of crystallised caves, this treasure trove on intricately formed rock and vaulted spaces that are in parts accessible only by azure lakes. The caves were rediscovered since 1836. Although most notable as a summer destination, there is now growing interest in Lebanon as a winter sports venue, due mainly to the country’s unique geography, which sees alpine and cross-country skiing, and snowmobiling available at resorts situated close to the Mediterranean coast. Lebanon’s mountains, which provide the country with abundant water, are also responsible for another important resource: long-lasting snow. The season generally runs from December to March – sometimes even longer. Each of Lebanon’s resorts has its own unique character: the Cedar is the oldest and the highest; Faraya is the most developed; Laqlouq is considered among the most scenic; Kanat Bakiche is known for its good snow; Faqra and Zaarour are private resorts. 

WTM Catalogue 2012 I 257


DESTINATION FOCUS

Sharjah 

SHARJAH is the third largest of the United Arab Emirates, and boasts a history reaching back some 6,000

years. Sharjah is making a name for itself among tourists with its huge malls and shopping complexes, but it also offers visitors beautiful sandy beaches and the clear blue waters of the Indian Ocean. With that, of course, comes the opportunity to enjoy diving and fishing, as well as simply relaxing in beautiful year-round sunshine. Another of Sharjah’s largely undiscovered treasures is the Al Dhaid, the peaceful palm oasis at the heart of the Emirate. It’s actually the third largest town in the emirate and is famed for its fruit and vegetables, with strawberries, dates, limes, guava and mangoes a speciality. Although there is no question the Arab Spring has had an adverse effect on visitors to the emirate, there is nonetheless cause to be optimistic about the future of its travel and tourism industry. Tourist arrivals did remain flat last year, according to the Sharjah Commerce and Tourism Development Authority (SCTDA), with hotel guest numbers only marginally increasing from 2010. Of the recorded total of 1.56 million, some 843,000 guests used hotel accommodation, an increase on 2010’s figure of around 775,000. Conversely, hotel apartment stays fell from just over 782,000 in 2010, to around 719,000 in 2011. But Mohammad Ali Abdullah Al No'man, Director-General, SCTDA, recently reported that, in an effort to grow the number of

260 I WTM Catalogue 2012

visitors to its shores, Sharjah expects to increase the number of hotel rooms to 12,000 over the next four years, focusing primarily on five star and three star hotels, as well as beach resorts. He said: "We will ensure complete cooperation with all government and private agencies to ensure investment environment is safe and things go off smoothly and swiftly for everyone concerned." The cruise sector is one aspect of tourism showing great promise for Sharjah, with a total of 40 luxury liners expected to arrive during the 2012/2013 season. That represents something like a 50 per cent increase on cruise activity last year, with an impressive 130,000 passengers set to arrive at the Khor Fakkan port by April next year. Obviously, the high-end market is most welcome from a tourism perspective and European and Western visitors are high on the government’s agenda. Sharjah Commerce and Tourism Development Authority Chairman HE Mohamed Ali Al Noman recently said: “Europe is our largest feeding market as far as tourism is concerned. This is why such visits by international cruiseliners, especially to the East Coast where the government of Sharjah has been making constant efforts to attract local and international travellers and investors, are to be only welcomed.” The government is clearly determined to grow and improve its tourism offering, and there are healthy signs that tourism will repay the emirate by becoming a powerful economic driver in the coming years. 


WTM EXHIBITOR PROFILES

CONTENTS

EXHIBITOR PROFILES

NATIONAL AND REGIONAL TOURIST BOARDS

TRAVEL TECHNOLOGY

PRODUCT GUIDE

WTM Official Premier Partner

WTM Catalogue 2012 I 261


A

EXHIBITOR PROFILES

11-Infotech System Co Ltd

TT301

The Synchronized Ratchada, 9/3 Soi Ratchadapisek 18, Ratchadapisek Rd, Bangkok 10310 Thailand Tel: Fax: +66 26929283 +66 26926277 Email: support@11infotech.com Web: www.11infotech.com Contact: Peter TAY Established in 1998, 11-Infotech System Co., Ltd developing various software and Internet Applications for the various Industries in the market. 11-Infotech provides Business Process Outsourcing services to customers in the Travel Industry worldwide.

14-18 Remembered

EM1700

Departement Du Nord - Mission Cooperation Et Projets Culturels Europeens, 51 Rue Gustave Delory, Lille Cedex 59047 France Tel: +33 359 73 81 93 Email: mathilde.mereau@cg59.fr Web: www.1418remembered.co.uk Contact: Mathilde Mereau Exhibiting with France

TT189

9JA TRAVELS SERVICES LTD

14 Afolabi Aina Street, Off Allen Avenue, Ikeja Lagos, Nigeria Tel: +234 802 566 8250 Fax: +234 805 395 9070 Email: segun@fly4cheaper.com Web: www.fly4cheaper.com Contact: Segun Oyebolu 9ja Travel Services Limited is a full-fledged Travel Technology Developer. Since 2007, we have been providing cutting-edge (and custom) applications to Domestic Air Travel operators, Hotels, Car hire companies and other tourism-related firms across the globe. We know travel-tech like no one else!

AS300

A Hotels & Resorts International

25 ,Floor,alma Links Building,chidlom Rd,ploenchit,lumpinee,prathumwan, Bangkok 10250 Thailand +66 26555007 Tel: Fax: +66 26555009 Email: salesoffice@ahotelsandresorts.com Web: www.ahotelsandresorts.com Contact: Pimlapat Sinlapavisut Exhibiting with Thailand (Tourism Authority of)

LA350

A T P DMC - ARGENTINA TRAVEL PARTNERS 32CC Group - Irish Coaches/Hello Ireland Tours

UKI600

Ulster Bank Chambers, 2-4 Lower O’connell Street, Dublin 1 Ireland Tel: Fax: +353 1 8788916 +353 1 8788894 Email: dch@irishcoaches.ie www.irishcoaches.ie Web: Contact: Dónal Hughes Exhibiting with Tourism Ireland

365 days of Armenia by SacVoyage

EM1180

Baghramyan 2/80, Yerevan 25 Armenia Tel: +374 60 44 00 77 Fax: +374 10 54 72 72 Email: info@sacvoyage.am Web: www.sacvoyage.am Contact: Maya Tokhalyan Exhibiting with Armenian National Tourism Organization

Florida 890 - 4º, Buenos Aires 1005 Argentina Tel: +54 11 43159222 Fax: +54 11 52742029 Email: mbegg@atpdmc.com Web: www.atpdmc.com Contact: Merina Begg Exhibiting with Argentina - National Institute for Tourism Promotion

138 Boonmitr Building, 10th Floor, B9, Silom Road, Suriyawong, Bangrak, Bangkok 10500 Thailand Tel: Fax: +66 2 235 1235 +66 2 235 1234 Email: eve@aae.travel Web: www.allasiaexclusive.com Contact: Janejira Vewatanawarangkun Exhibiting with Thailand (Tourism Authority of)

Aalia on the Ganges, Haridwar 365 TRAVEL - VIETNAM

AS480

108, G2building, Thanh Cong, Hanoi 10000 Vietnam +84 438354899 Tel: Fax: +84 437739100 Email: tommy@365travelvietnam.com Web: www.365travelvietnam.com Contact: Cindy Nguyen Exhibiting with Vietnam National Administration Of Tourism

EM1700

22 Rue Bernard Dimey, Paris 75018 France Tel: +33 (0)6 67 32 26 68 Fax: +33 (0)1 58 59 27 82 Email: info@4roues-sous-1parapluie.com Web: www.4roues-sous-1parapluie.com Contact: Aude-Isabelle Toupance Exhibiting with France

GV410

51 Buckingham Gate, Westminster, London SW1E 6AF United Kingdom Tel: +44 2078285909 Email: itd.bom@tajhotels.com Web: www.tajhotels.com Contact: Prabhat Verma Exhibiting with Taj Group

68º Lofoten

EM140c

Hov, Gimsøysand NO-8314 Norway Tel: +47 97 96 78 76 Email: wenche@68lofoten.no Web: www.68lofoten.no Contact: Wenche Lesniak Exhibiting with Visit Norway / Innovation Norway

7°South Ltd - Virtuoso Onsite

AS640

Independence Avenue, Mahe P.O.BOX 475 Seychelles Tel: Fax: +248 4292 899 +248 4292 800 Email: maria.morel@seychelles.travel Web: www.7south.net Contact: Anna Butler Payette Exhibiting with Seychelles Tourism Board

262 World Travel Market Catalogue 2012

IN450

AS550

Wells House, 15 Elmfield Road, Bromley Kent, BR1 1LS United Kingdom Tel: +44 20 8225 4220 Email: sales@aatkings.co.uk Web: www.aatkings.com Contact: Richard Howarth Exhibiting with Australia - Tourism Australia

Abacus African Vacations 51 Buckingham Gate, Taj Suites and Residences

AF680

Plot 73 Queens Way Katwe,entebbe Road, Kampala, P.o.box 34944,kampala, Kampala 4013, KLA Uganda Tel: +256 772331332 Fax: 256 Email: robert@abacusvacations.com Web: www.abacusvacations.com Contact: Robert Franklin Begumisa Exhibiting with UGANDA TOURISM BOARD

ABAMA GOLF & SPA RESORT

EM1450

Carretera General Tf-47 Km9, Tenerife Canary Islands, 38687 Spain Tel: Fax: +34 922 126200 +34 922 126528 Email: jacquijmmg@aol.com Web: www.abamahotelresort.com Contact: Jacqui Maison Exhibiting with Tenerife Tourism Corporation

ABBA Hotels

EM1674

Abbaye De Fontenay, Montbard 21500 France Tel: +33 3 80 92 15 00 Fax: +33 3 80 92 16 88 Email: salazar.fr@abbayedefontenay-pro.com Web: www.abbayedefontenay.com Contact: Francisco Salazar Exhibiting with Vezelay and Fontenay, Burgundy, France

Abbey Tours

UKI600

City Gate, 22 Bridge St Lower, Dublin 8 Ireland Tel: +353 1 648 6100 Fax: +353 1 648 6109 Email: info@abbey.ie Web: www.abbeytours.ie Contact: Dermot O’’Neill Exhibiting with Tourism Ireland

Abbey Tours Scotland

UKI400

2nd Floor, Shandwick House, 67 Shandwick Place, Edinburgh EH2 4SD United Kingdom Tel: +44 (0) 131 656 5900 Fax: +44 (0) 131 656 5929 Email: Julie@abbeyscotland.co.uk Web: www.abbeyscotland.co.uk Contact: Julie Morris Exhibiting with UKinbound

Abbey Travel

UKI432

Unit N3, Europa Trading Estate, Erith DA8 1QL United Kingdom Tel: +44 208 312 9514 Email: anna@abbeytravel.com / mike@abbeytravel.com Web: www.abbeytravel-london.co.uk Contact: Mike Crawley Abbey Travel are the coach hire company you can trust. Having built up an enviable reputation for providing a prompt, reliable and professional service, the business has grown to encompass a fleet of 40 vehicles. From Route master double decker buses to luxury coaches & minibuses.

Jpl Hospitality Services Ltd., A 283, First Floor, Okhla Industrial Area Phase 1, New Delhi India, 110020 India Tel: +91 9811831319 Email: naveena@aalia.net Contact: Naveena Guleria Exhibiting with India Tourism

AAT Kings Australia & NZ Tours 4 roues sous 1 parapluie

AS300

AAE ALL ASIA EXCLUSIVE

ABBAYE DE FONTENAY

EM1300

Berlin, 51 - 53, Barcelona 8014 Spain Tel: +34 933 632 330 Fax: +34 933 632 333 Email: d.garcia@abbahotels.com Web: www.abbahotels.com Contact: David García Exhibiting with TURESPAÑA

ABC Travel

EM1685

Corso Italia, 269, Sorrento (na) 80067 Italy Tel: +39 0818782899 Fax: +39 0818771124 Email: info@abctravel.it Web: www.abctravel.it Contact: Raffaele Ercolano Exhibiting with Incoming Italia

IN450

ABCN Travel Management Pvt. Ltd Mumbai, Mumbai, Mumbai, Maharashtra India, India +91 22 43476161 9930298114 Tel: Fax: +91 22 43476162 Email: samir@abcntravels.com Web: www.abcntravels.com Contact: Samir Indulkar Exhibiting with India Tourism

ABIES TRAVEL

EM1500

C/ Casablanca, 27. Local 5, Torremolinos Malaga, 29620 Spain Tel: Fax: +34 952370596 +34 952050533 Email: samira@andalucia.org www.abiestravel.com Web: Contact: Alicia Stachowski Exhibiting with ANDALUCIA

Abreu DMC

EM900

Avenida 25 De Abril, Edificio Abreu 2, Portugal, 2799-556 LINDA-A-VELHA Portugal +351 214156131 Fax: +351 214156383 Tel: Email: pmorgado@abreu.pt Web: www.abreudmc.com Contact: Pedro Morgado Exhibiting with Portugal

Abreu Online

GV465

Av 25 De Abril N 2, Edificio Abreu, Linda-a-velha Lisboa, 2799 - 556 Portugal Tel: +351 214156326 Fax: +351 214156367 Email: globalsales@abreuonline.com Web: www.abreuonline.com Contact: Rita Costa Abreu Travel Group, established in Porto in 1840, is one of the leading and most successful travel companies in the travel industry with more than 172 years experience.We have offices in UK,Portugal, Brazil,USA,Spain,Mexico and Angola. Abreu Online is a Global Travel Services Provider.


EXHIBITOR PROFILES Abruzzo Promozione Turismo

EM1800

Corso Vittorio Emanuele Ii, 301, Pescara 65122 Italy Tel: Fax: +39 08542900243 +39 085429001 Email: servizio.marketing@abruzzoturismo.it Web: www.abruzzoturismo.it Contact: Franco Di Martino Exhibiting with Italian State Tourist Board (ENIT)

Absolute Siberia Ltd.

EM250

Dekabrskikh Sobytiy Str., 55-203b, Irkutsk Irkutsk Region, 664007 Russian Federation Tel: Fax: +7 3952 296218 +7 3952 619835 Email: travel@absolute-siberia.com Web: www.absolute-siberia.com Contact: Alexey Nikiforov Exhibiting with Russian Federation

AS460

ABSOLUTE TOURS (CAMBODIA) CO., LTD

0473, Wat Bo Str, Siem Reap Cambodia Tel: +855 63 764 015 Fax: +855 63 764 079 Email: office@absolutecambodia.com Contact: Dara Raksmey Pao Exhibiting with Cambodia, Ministry of Tourism

ABTA - The Travel Association

UKI150

30 Park Street, London SE1 9EQ United Kingdom Tel: +44 20 3117 0500 Fax: +44 20 3117 0581 Email: events@abta.co.uk Web: www.abta.com Contact: Bianca Williams ABTA has been at the heart of travel for more than 60 years. Our purpose is to help our Members to grow their businesses successfully and have sustainability, and to help their customers – the travelling public – have confidence in their travel experience.

Abu Dhabi Falcon Hospital

ME300

Po Box 45553, Abu Dhabi, Uae, Abu Dhabi Uae, United Arab Emirates +971 2 5755155 Tel: Email: mmuller@adfh.ae Web: www.falconhospital.com Contact: Margit Gabriele Muller Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

Abu Dhabi National Hotels

EM1801

Via Del Mare, 22, Sorrento - Rome - Venice - Ischia Taormina - Alghero - Viareggio 800 67 Italy Tel: +39 0815329711 Fax: +39 0818784253 Email: info@acampora.it Web: www.acamporatravel.it Contact: Gino Acampora Acampora offers 360 degree support throughout Italy including Fit, Individual & Travel à La Carte, Group Travel, Escorted Coach Tours with guaranteed departure, Business Travel Incentives, Congresses & Conventions, Ground Services, Weddings, Booking on line system, Resort Representation, enogastronomic tours.

Acampora Travel

EM1800

Via Del Mare, 22, Sorrento 80067 Italy Tel: +39 081 5329711 Fax: +39 081 8784253 Email: info@acampora.it Web: www.acampora.it Contact: Mario Barbato Exhibiting with Italian State Tourist Board (ENIT)

EM640

ACCENT TRAVEL & EVENTS

74 A, Ferdinand I Av, Bucharest 2 21393 Romania +40 213141980 Tel: Fax: +40 213141981 Email: office@accenttravel.ro Web: www.accenttravel.ro Contact: Lucian Boronea Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

122 Blouverad D’’anfa, 8eme Etage, Casablanca Morocco Tel: +212 522474848 Fax: +212 522474544 Email: beramdane@accessholidays.ma Contact: Rzane Bouchaib Exhibiting with Moroccan National Tourist Office

AF680

Access Uganda Tours Natioanl Theatre, Plot 2,4,6.dewinton Road, Kampala Kampala, P.O.BOX 26286 Uganda Tel: +256 772455423 Email: mutebihassan@yahoo.com www.accessugandatours.com Web: Contact: Hassan Mutebi Exhibiting with UGANDA TOURISM BOARD

AF680

Plot 351 B, P.o Box 29493 Balintuma Road, Kampala Uganda, 256 Uganda +256 712 800004 Fax: +256 414532742 Tel: Email: sales@acaciasafari.co.ug Web: www.acaciasafari.co.ug Contact: Connie Tumusiime Exhibiting with UGANDA TOURISM BOARD

EM250

28a Shipilovskaya Street, Moscow 115563 Russian Federation Tel: +7 495 660 90 90 Fax: +7 495 662 43 62 Email: info@acase.ru Web: www.acase.ru Contact: Irina Volkova Exhibiting with Russian Federation

ACCOR HOTELS - EGYPT

EM1300

AF200

1258 (W) Extension Abdel Hamid Badawy St., Bldg 3 Masaken Sheraton, P O Box 11361, Cairo 11111 Egypt Tel: Fax: +20 222914794 +20 226965230 Email: mohamed.fawzy@accor.com Web: www.accorhotels.com Contact: Mohamed Fawzy Exhibiting with Egyptian Tourist Authority

Accor Hotels Belux

1258 (W) Extension Abdel Hamid Badawy St., Bldg 3 Masaken Sheraton, P.o.box 11361 Cairo, Egypt, Cairo 11111 Egypt Tel: Fax: +20 222914794 +20 226965230 Email: mohamed.fawzy@accor.com Web: www.accorhotels.com Contact: Mohamed Fawzy Exhibiting with Egyptian Tourist Authority

ACCOR HOTELS LUXEMBOURG

EM1220

Av. Herrmann Debroux, 54, Brussels 1160 Belgium Tel: Fax: +32 27180701 +32 475453132 Email: michel.verhoest@accor.com www.accorhotels.com Web: Contact: Michel Verhoest Exhibiting with Belgian Tourist Board Brussels-Wallonia

EM1235

C/o Hotel Sofitel Grand Ducal, 40 Boulevard D’avranches, Luxembourg L - 1160 Luxembourg Tel: Fax: +352 26480223 +352 248771 Email: pit.gelz@ont.lu Web: www.accor-hotels.com Contact: Oliver Quiddington Exhibiting with Luxembourg National Tourist Office

Accor Hotels Netherlands

EM300

Stationsplein 981, Schiphol 1117 CE Netherlands Tel: Fax: +31 203043564 +31 203043627 Email: thijs.raemaekers@accor.com Web: www.accorhotels.com Contact: Thijs Raemaekers Exhibiting with Netherlands Board of Tourism and Conventions (NBTC)

Accor Hungary / Slovakia

EM350

Kethly Anna Ter 1., Budapest 1075 Hungary Tel: +36 14578777 Email: marcel.barf@accor.com Web: www.accorhotels.com Contact: Marcel Barf Exhibiting with Hungarian Tourism Plc.

ME400

P O Box 111679, Hassanicor Bldg., Office 301, Dubai United Arab Emirates Tel: Fax: +971 43951136 +971 43951513 Email: kathleen.santos@accor.com Web: www.accorhotels.com Contact: Kathleen Santos Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Accor- Morocco

Avda. Europa, 10 -, Parque Empresarial La Moraleja, Madrid 28108 Spain +34 00 34 914238533 Tel: Email: arantzamb@trasmediterranea.es Web: www.trasmediterranea.es Contact: Celia Crespo Exhibiting with TURESPAÑA

AF200

ACCOR HOTELS IN EGYPT

Accor Middle East

AF300

Access Holidays

ACCIONA TRASMEDITERRANEA

Abu Dhabi Tourism & Culture Authority conserves and promotes Abu Dhabi emirate’s heritage and culture and leverages them in the development of a world-class, sustainable destination of distinction which enriches the lives of visitors and residents alike. The authority manages the emirate’s tourism sector and markets the destination internationally.

Academservice

Acampora Travel

ME300

Po Box: 94000, Uae, Abu Dhabi United Arab Emirates, United Arab Emirates Tel: Fax: +971 24440400 +971 24440444 Email: uk@adta.ae www.visitabudhabi.com Web: Contact: Salma Al Maheri

Acacia Safaris

1356 N Stanley Ave, Los Angeles, Ca 90046 United States Tel: +1 (323)655 8224 Fax: +1 (888)843 3304 Email: ps@academyride.com Web: www.academyride.com Contact: Pauline Sokolovsky Exhibiting with Brand USA Pavilions

ME300

P.o.box 46806, Abu Dhabi United Arab Emirates Tel: Fax: +971 24444048 +971 24447327 Email: ks@adnh.com Web: www.adnh.com Contact: Khalfan Al Shamsi Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

ABU DHABI TOURISM & CULTURE AUTHORITY

NA270

Academy Ground Transportation

A

AF300

Colline Ii N: 33 Route De Nouasser, Casablanca Casblanca, 20 000 Morocco Tel: +212 22977814 Email: Asmaa.NDHIF@accor.com Web: www.accor.com Contact: Asmaa Ndhif Exhibiting with Moroccan National Tourist Office

Accord Hotels

EM160

5-7/ T. Shevchenko Blvd./pushkinska Str., Kyiv 1004 Ukraine Tel: +380 44 244 13 64 Fax: +380 44 244 12 63 Email: pr@premier-international.net Web: www.accord-hotels.com.ua Contact: Iryna Paleva Exhibiting with Ukraine

Accubook Ltd

TT269

The Diamond, Donegal Town County Donegal, Ireland Tel: +353 (0) 74 97 22802 Fax: +353 (0) 74 97 23412 Email: info@accubook.net Web: www.accubook.net Contact: Andrew Bassett AccuBook supplies an integrated online room sales solution to the accommodation industry combining a Website, Booking Engine, Channel Manager and Online Marketing Support. The Technology is mobile enabled and includes a FaceBook Application.AccuBook aims to provide a ‘one-stop’ solution that actively drives online room sales.

ACERCAR VIAJES

LA350

Florida 681 - 5º, Buenos Aires Argentina, C1005AAM Argentina +54 11 5219 1583 Fax: +54 11 5276 9283 Tel: Email: reservas@acercarviajes.com.ar Web: www.acercarviajes.com.ar Contact: Jorge Strier Exhibiting with Argentina - National Institute for Tourism Promotion

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EXHIBITOR PROFILES GV305

ACP Rail International

Suite 100, 3rd Floor, Grosvenor Gardens House, London London, SW1W 0BS United Kingdom +44 020 7 953 4062 Tel: Email: philipbarnard@acprail.com Web: www.acprail.com Contact: Philip Barnard Exhibiting with ETOA - European Tour Operators Association

ACROSS SPAIN

AS540

Adaaran Resorts

7th Floor A, Sto Aifaanu Building, Boduthakurufaanu Magu, Male’ Maldives +960 3315238 Tel: Fax: +960 3315237 Email: info@adaaran.com.mv Web: www.adaaran.com Contact: M.U. Lantra Exhibiting with Maldives Marketing & Public Relations Corporation

EM1640

Av. Princep D’asturies, 20, 3a, Barcelona, Barcelona Catalonia, E-08012 Spain Tel: +34 932386891 Email: info@across-spain.es Web: www.across-spain.es Contact: Ignacio Grijalvo Exhibiting with CATALONIA, CATALAN TOURIST BOARD

ADRIAN HOTELES

Adriana Travel Adam Travel & Tourism

ME100

P.o.box 18123, Amman Jordan, 11195 Jordan Tel: +962 6 5 35 30 62 Fax: +962 65 35 30 69 Email: dimitri.a@adamtravel.net Web: www.adamtraveljordan.com Contact: Dimitri Deschamps Exhibiting with Jordan Tourism Board

2560 Matheson Blvd East, Suite # 328, Mississauga, On L4W 4Y9 Canada Tel: +1 9052829294 32 Email: edaisley@acta.ca Web: www.acta.ca Contact: Emma Daisley Exhibiting with ASTA

ADAMS BEACH HOTEL

87, Nissi Avenue, Agia Napa 5340 Cyprus Tel: Fax: +357 23721274 +357 23840000 Email: adams@adams.com.cy www.adams.com.cy Web: Contact: Demetris Tsingis Exhibiting with Cyprus Tourism Organisation

Adana Chamber of Commerce ACTE

EM1100

P.o.box 20958, Lefkosia 1665 Cyprus +357 22374433 Tel: Fax: +357 22374466 Email: info@acte.com.cy Web: www.acte.com.cy Contact: Phidias Karis Exhibiting with Cyprus Tourism Organisation

54, Boulevard Mly Youssef, Residence Mly Youssef, Batiment J, Casablanca 20020 Morocco Tel: +212 522270404 Fax: +212 522274242 Email: info@activ-travel.net Web: www.activ-travel.com Contact: Mounia Fassi Fihri Exhibiting with Moroccan National Tourist Office

AS300

Active Holiday

43/64 Moo 10 South Pattaya Rd. Nongpure, Banglamung, Chonburi 20150 Thailand Tel: +66 81 353 6861 Fax: +66 38 424 165 Email: activeholidays0506@gmail.com Web: www.activeholidaysasian.com Contact: Suphawee Phromthes Exhibiting with Thailand (Tourism Authority of)

ACTIVE HOLIDAYS

EM640

56-58, Republicii Blvd., Brasov Brasov, 500030 Romania +40 268416545 Tel: Fax: +40 368814186 Email: office@activeholidays.ro Web: www.activeholidays.ro Contact: Razvan Prunea Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

ACTIVE ROMANIA

EM640

97,icoanei Street, Bucharest 20455 Romania Tel: Fax: +40 314310025 +40 314253095 Email: raluca@europe-active.com Web: www.romania-active.com Contact: Raluca Teodor Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

ACTIVE TRAVEL

EM640

Ad & Go On

TT347

C/o Booking And Company Limited, Sky Apartments, 177/8, Pieta PTA 2904 Malta Tel: +356 22019888 Email: andrew@bookingandco.com Web: www.addajet.com Contact: Andrew Ransley addaJet.com a cost effective dynamic packaging Hotel internet booking engine, seamlessly integrates in HOTEL website, includes Mobile, Facebook App; engages with customers to facilitate the booking process. Unlike any system Hotels’ benefit with offering all that a customer needs to Book Direct, combining Room, Flight (scheduled/low-cost/charter flights), Airport Transfer, Tours/Excursions.

Adelle Cruises

EM300

De Veldoven 4c, Hendrik Ido Ambacht 3342 GR Netherlands Tel: +31 (0)78 6816055 Fax: +31 (0)78 6822104 Email: cor@adelle.nl Web: www.adelle.nl Contact: Cor Giljam Exhibiting with Netherlands Board of Tourism and Conventions (NBTC)

Adobe Rent a Car

LA550

Ave 12 St 28, Centro Comercial Plaza Aventura Local 10, San Jose San Jose, 12887-1000 Costa Rica Tel: Fax: +506 22219248 +506 25424800 Email: info@adobecar.com Web: www.adobecar.com Contact: Alejandro Riggioni Díaz Exhibiting with Costa Rica Tourist Board

Adonis.Com

2, Toamnei Street, Bl.1, Brasov 500223 Romania Tel: Fax: +40 268331515 +40 268321515 Email: marian@activetravel.ro Web: www.activetravel.ro Contact: Marian Tirla Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

EM975

Abidinpasa Caddesi No:52, Adana 1010 Turkey Tel: +90 3223513911 Fax: +90 3223523235 Email: baris@adana-to.org.tr Web: www.adana-to.org.tr Contact: Baris Gokhan Topal Exhibiting with Enterprise Europe Network Mediterranean

addaJet.com

AF300

Activ ‘Travel

EM1100

GV180

Cumhuriyet Cad Kolay Apt 187/4, Harbiye Sisli, Istanbul Istanbul, Turkey Tel: Fax: +90 3435709 +90 3435717 Email: info@adonis.com Web: www.adonis.com Contact: Umut Can Ersan Adonis.com, is one of the leading B2B sales channel, based in Istanbul, Turkey, provides MICE, hotels accommodation, tours, transfer organizations all around the world. We provide services to travel agents.

Adria Airways

LA100

Rua Estrela,164 - Paraiso, Sao Paulo Sao Paulo, 04011-000 Brazil Tel: +55 11 5087 3455 Email: ivonete@adgooneventos.com.br Web: www.adgooneventos.com.br/adgooneventos/ Contact: Ivonete Bombo Exhibiting with Brazilian Tourism Board - Embratur

264 World Travel Market Catalogue 2012

EM500

Zgornji Brnik 130h, Zgornji Brnik 4210 Slovenia Tel: +386 4 259 45 00 Fax: +386 4 259 45 73 Email: alenka.klemen@adria.si Web: www.adria.si Contact: Alenka Klemen Sink Exhibiting with Slovenian Tourist Board

EM1250

Antuna Mihica 3, Opatija 51 410 Croatia Tel: Fax: +385 51271164 +385 51272088 Email: info@adrianatravel.com Web: www.adrianatravel.com Contact: Goran Kolundzic Exhibiting with Croatian National Tourist Board

Adriatica.net d.o.o.

LA301

ACTA

EM1450

Adrian Hoteles, C/ Paris - Playa Fanabe, Santa Cruz De Tenerife Canary Islands, 38660 Spain +34 922713333 Tel: Fax: +34 922713340 Email: comercial@adrianhoteles.com Web: www.adrianhoteles.com Contact: Nancy Camerbeke Exhibiting with Tenerife Tourism Corporation

EM1170

Izidora Krsnjavoga 1, Zagreb Croatia, 10000 Croatia Tel: +385 (1) 6387 730 Fax: +385 (1) 6387 731 Email: marketing@atlas.hr Web: www.adriatica.net Contact: adriatica.net Group is the leading tourism business qualified for destination management in the whole Adriatic region and covers the whole spectrum of travel and tourism services in five main categories: incoming business; tour operators; organisation of corporate travel, meetings, incentives, conferences and events (MICE); retail network and online business.

ADS

EM1604

Service Commercial, Chalet Les Villards, Les Arcs 73700 France +33 33479042455 Tel: Email: corinne.chevance@compagniedesalpes.fr Web: www.lesarcs.com Contact: Corinne Chevance

ADSMUNDO

LA400

El Golf 99, 5th Floor, Santiago Santiago, Chile +56 23877057 Tel: Email: jcorrea@adsmundo.cl Web: www.adsmundochile.com Contact: Jaime Correa Exhibiting with Chile

Adventure Camps of Tanzania

AF498

P.o. Box 40569, Dar Es Salaam Tanzania, P.O BOX 40569 DSM, TANZANIA Tanzania, United Republic Of Tel: +255 22 245 2005 Fax: +255 22 245 2004 Email: info@adventurecampstz.com Web: www.adventurecampstz.com Contact: Flo Montgomery Exhibiting with Tanzania Tourist Board

Adventure Myanmar Tours & Incentives

AS55 No. 27 Inya Myaing Road, Bahan Township, Yangon Myanmar Tel: +95 1 502901 502905 Fax: +95 1502906 502907 Email: aye@adventuremyanmar.com Web: www.adventuremyanmar.com Contact: May Myat Thaw Exhibiting with Myanmar Tourism Federation (Marketing Committee)

ADVENTURE WORLD BRASIL

LA100

Rua Barao De Ipanema, Nr. 56, 601, Copacabana, Rio De Janeiro Rj, 22050-030 Brazil Tel: +55 2125482129 Fax: +55 2125480644 Email: santiago@adwbrasil.com.br Web: www.adwbrasil.com.br Contact: Vera Ribeiro Exhibiting with Brazilian Tourism Board - Embratur

Aegean Airlines

EM1000

31, Viltanioti, Kifissia, Athens 145 64 Greece Tel: +30 210 6261 700 Fax: +30 201 6261 901 Email: contact@aegeanair.com www.aegeanair.com Web: Contact: Angie Prokopiou Exhibiting with Greek National Tourism Organisation


EXHIBITOR PROFILES Aeolos

EM1150

9c Skyway Offices, 177-179 Marina Seafront, Pieta Pieta, PTA9042 Malta Tel: Fax: +356 21252397 +356 21252388 Email: robin.oakes@aeolos.com Web: www.aeolosmalta.com Contact: Robin Oakes Exhibiting with Malta Tourism Authority

AEOLOS TRAVEL

EM1100

6 Zenas Kanther Str., Lefkosia 1065 Cyprus Tel: Fax: +357 22671522 +357 22881244 Email: apa@aeolos.com Web: www.aeolos.com Contact: Antje Papageorgiou Exhibiting with Cyprus Tourism Organisation

Avenida Casimiro Ulloa Nº227 San Antonio, Miraflores, Lima Peru, LIMA 18 Peru Tel: +51 4476824 Email: mcamacho@aerodiana.com.pe Web: www.aerodiana.com.pe Contact: Monica Camacho Torres Exhibiting with PromPeru

CA200

AERODOM

Aeropuertos Dominicanos Siglo Xxi, S. A., Las Americas Internacional Airport, Santo Domingo Dominican Republic Tel: +1809 2610000 Email: M.Iglesias@aerodom.com Web: www.aerodom.com Contact: Maximo Iglesias Exhibiting with Dominican Republic Ministry of Tourism

AF372

AEROLINK UGANDA

P O Box 689, Entebbe Uganda Tel: +256 31 7333000 Fax: +256 31 7333000 Email: anne.barare@aerolinkuganda.com Web: www.aerolinkuganda.com Contact: Anne Barare Exhibiting with Airkenya Express

AEROTRAVEL LUFTHANSA CITY CENTER

EM640

Mantuleasa Street, No 31, District 2, Bucharest Romania Tel: Fax: +40 213167308 +40 731600028 Email: nicoleta.finteanu@aerotravel.ro Web: www.aerotravel.ro Contact: Nicoleta Finteanu Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

African Bush Camps

African Environments Ltd

AFRICAN HORIZONS TRAVEL & SAFARI

7 Meridian House, Nazeing New Road, Nazeing Hertfordshire, EN10 6SX United Kingdom Tel: +44 8459000420 Fax: +44 8459000422 Email: admin@affordablecarhire.com Web: www.affordablecarhire.com Contact: Angela Day Award Winning Affordable Car Hire & The Only ABTA Principal Member working with over 160 suppliers in 6500 worldwide locations. Our State-of-the-Art Booking Website displays unique features and provides XML & White Label facilities,offering fantastic commission levels. Visit us in the Global Village GV480. Car Rental

Africa Israel Hotels- Crowne Plaza & Holiday Inn Hotels

EM650

3 Moshe Dayan Street, Yehud Israel Tel: Fax: +972 37602035 +972 35394459 Email: sharonar@hiil.co.il Web: www.afi-hotels.com Contact: Nitza Koerner Exhibiting with Israel Government Tourist Office

Africa Runners Co Ltd

African Hotels and Adventures

AF680

AF250

AF400

EM900

Estrada Monumental, 252, Funchal Portugal, 9004-504 FUNCHAL Portugal Tel: Fax: +351 291700622 +351 291700600 Email: regina@windsortravel.ws Web: www.windsormadeira.com Contact: Regina Franco Exhibiting with Portugal

EM1600

The Valencia Region represents the Costa Blanca (Alicante), Benidorm, Valencia and Castellón province. The region offers a diverse choice, from relaxing holidays to activity packed holidays with options of great city breaks, rural or nautical tourism, theme parks, sports and golf, together with superb beaches and an enviable climate.

Agenzia del Turismo Varese

AF500

AF680

EM1800

Viale Ippodromo, 9, Varese 21100 Italy Tel: +39 0332 252071 Fax: +39 0332 252078 Email: agenzia@turismovarese.com Web: www.vareselandoftourism.it Contact: Andrea Buffarello Exhibiting with Italian State Tourist Board (ENIT)

Agenzia di accoglienza e promozione turistica locale della Provincia di Novara

Plot 3, 2nd Floor, Suite 8, Station House, P.o.box 4562, Kampala Uganda, KLA Uganda Tel: +256 414 233566 774950238 Fax: +256 414235770 Email: apsafari@africaonline.co.ug Web: www.africanpearlsafaris.com Contact: EDRIS KAMOGA Exhibiting with UGANDA TOURISM BOARD

EM1800

Baluardo Quintino Sella 40, Novara Italy, 28100 Italy +39 0321394059 Tel: Fax: +39 0321631063 Email: info@turismonovara.it Web: www.turismonovara.it Contact: Paola Colombo Exhibiting with Italian State Tourist Board (ENIT)

Agenzia Regionale per la Promozione Turistica ‘in Liguria’

EM1678

Via Roma 3/11, Genova Liguria, 16121 Italy Tel: Fax: +39 0105958507 +39 010530821 Email: fiere@agenziainliguria.it Web: www.turismoinliguria.it Contact: Enrica Rossi

AGIA NAPA PROTARAS FAMAGUSTA REGION EM1100 TOURISM BOARD

AF645

54 Parklane, Harare Zimbabwe, Zimbabwe Tel: +263 42505017 Email: maxwelmo@africansun.co.zw Web: www.africansunhotels.com Contact: MAXWELL MOYO Exhibiting with ZIMBABWE TOURISM AUTHORITY

25, Agias Mavris, Agia Napa 5340 Cyprus Tel: Fax: +357 23725880 +357 99639483 Email: lakisav@cytanet.com.cy Web: www.agianapaprotarashotels.org.cy Contact: Lakis Avraamides Exhibiting with Cyprus Tourism Organisation

Agjencia Kombetare e Turizmit Albanian National Tourism Agency

EM1160 AF498

P.o Box 179, Usa River, Arusha Tanzania, 255 Tanzania, United Republic Of Tel: +255 789558744 Fax: +255 789558744 Email: info@african-view.com Web: www.african-view.com Contact: Denise Wilkinson Exhibiting with Tanzania Tourist Board

AFSONA TRAVEL

Agência de Viagens Windsor

Avenida Aragon 30, 8º, Valencia 46021 Spain Tel: Fax: +34 963986001 +34 963986000 Email: promocion_turisme@gva.es Web: www.valenciaregion.com Contact: Jose David Aledo

P O Box 654, Cape Town Western Cape, 8000 South Africa Tel: Fax: +27 214653377 +27 214653530 Email: graeme@aha.travel Web: www.ahagroup.co.za Contact: Graeme Edmond Exhibiting with South African Tourism

AFRICAN SUN HOTELS

AF300

Conseil Regional Du Tourisme D’agadir, Chambre De Commerce Et D’industrie D’agadir, Agadir. Bp 1014 Agadir, Morocco Tel: Fax: +212 528842595 +212 528842629 Email: crtdaga@menara.ma Contact: Abdeljebar Chahdan Exhibiting with Moroccan National Tourist Office

Agencia Valenciana del Turisme

P.o Box 20671, Maun Botswana Tel: +267 6861523 Email: bnavarro@botswanatourism.org.uk Web: www.africanhorseback.com Contact: Riana Fouries Exhibiting with Botswana Tourism Organisation

African View (T) Ltd

Plot 79 Bukoto Street, P.o Box 27751, Kampala Kampala, KLA Uganda Tel: +256 772400701 0312250014 Fax: +256 312262659 Email: info@africarunners.co.ug Web: www.africarunners.co.ug Contact: HADIJA NAGUJJA Exhibiting with UGANDA TOURISM BOARD

AF498

547 Mbaazi Close, Off Mbaazi Avenue, Off Kingara Road, Lavington, Nairobi Kenya, 200 Kenya Tel: +254 020 3878449 Fax: +254 020 3878446 Email: david@african-horizons.com Web: www.african-horizons.com Contact: David Njuguna Exhibiting with Kenya Tourist Board

African Horseback Safaris

Agadir Souss Massa Draa Regional Tourism Council

AF400

Po Box 16080, Arusha, Arusha Tanzania, 255 Tanzania, United Republic Of Tel: +255 27 2508625 Fax: +255 732 979964 Email: adventure@africanenvironments.com Web: www.africanenvironments.com Contact: Richard Beatty Exhibiting with Tanzania Tourist Board

AFRICAN PEARL SAFARIS

GV480

Affordable Car Hire

AF680

Annex 4 Sharing Center Gaba Road, P.o Box 26784, Nsambya Uganda, KLA Uganda Tel: +256 0414 597257 Fax: +256 0414 597257 Email: tours@adventure-travellers.com Web: www.adventure-travellers.com Contact: Robert Mugabe Exhibiting with UGANDA TOURISM BOARD

54 Park Road, Surburbs, Bulawayo Zimbabwe, Botswana Tel: +267 9234 307 Email: bnavarro@botswanatourism.org.uk Web: www.africanbushcamps.com Contact: Beks Ndlovu Exhibiting with Botswana Tourism Organisation

LA300

AERODIANA

African Adventure Travellers

A

AS70

53, Gagarin Str., 38 H., Samarkand Uzbekistan, 140100 Uzbekistan Tel: +998 712337896 Fax: +998 662348336 Email: info@afsona-travel.com Web: www.afsona-travel.com Contact: Shohista Saydaminova Exhibiting with Uzbekistan

Str. Muhamet Gjollesha, Ish-godina Shtepia Botuese 8nentori, Tirane, Tirana Albania, 1010 AL Albania Tel: Fax: +355 42260224 +355 42273778 Email: info@akt.gov.al Web: www.albaniantourism.com Contact: Teuta Osmanaj Albanian National Tourism Organization is a governal organization under the Ministry of Tourism Culture Youth and Sports. One of its principal duties is the promotion of Albania like an active and potential tourist destinations which can offer a lot of possibilities for all the tourists who want to visit it.

Agriturismo I Fornari

EM1800

Via Localita Fornari, 2, Stella Cilento 84070 Italy Tel: +39 0974 909204 Fax: +39 0974 909907 Email: info@agriturismoifornari.it Web: www.agriturismoifornari.it Contact: Vittorio De Marco Exhibiting with Italian State Tourist Board (ENIT)

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EXHIBITOR PROFILES

AGTA - UK

EM1100

Travel Agents Agta (uk), 130 Woodfield Way, London N11 2NU United Kingdom +44 0208 889 8395 Tel: Email: yannis@agta.co.uk Web: www.agta.co.uk Contact: Yannis Efthymiou Exhibiting with Cyprus Tourism Organisation

Air Iceland

Air India

IN355

Ahilya Fort

A-178, Saini Bhawan, First Floor, Bhishmah Pitamah Marg, Kotla Mubarakpur, New Delhi India, 110003 India Tel: +91 9810306178 Email: durgesh@ahilyafort.com Web: www.ahilyafort.com Contact: Durgesh Chaddha Exhibiting with MAhout (UK) Ltd

EM140a

Reykjavik Airport, Reykjavik 101 Iceland Tel: +354 5703070 Email: websales@airiceland.is Web: www.airiceland.is Contact: Ingi Thor Guðmundsson Exhibiting with Visit Iceland

Wilson Airport, P. O. Box 30357 - 00100, Nairobi Kenya, 100 Kenya +254 20 391 6000 Fax: +254 20 600 2951 Tel: Email: cheryl@airkenya.com Web: www.airkenya.com Contact: Cheryl Desouza

IN450

1st Floor Great West House, Great West Road, Brentford Middlesex, TW8 9DF United Kingdom Tel: +44 0208 745 1029 Email: p1ai@hotmail.co.uk Web: www.airindia.in Contact: Yogesh Mundhwa Exhibiting with India Tourism

AS55

AIR KBZ Ltd.

IN170

AHKE Adventure Travel

Po Box 1134, Chang Lam St., Thimphu Bhutan, 1134 Bhutan Tel: Fax: +975 2336335 +975 2338117 Email: nyendra.wangchuk@bhutanecoventure.com Contact: Nyendra Wangchuk Exhibiting with Bhutan (Tourism Council of)

Ahotels

EM1650

Av Princep De Gaulle 13, Baixos, Escaldes-engordany AD700 Andorra Tel: +376 806095 Email: jparis@ahotels.com Web: www.ahotels.com Contact: Jordi Paris Exhibiting with Andorra Turisme, S.A.U.

P.o.box 855, P.o.box 855, Moshi Tanzania, 255 Tanzania, United Republic Of Tel: +255 27 2750248 Fax: +255 272750248 Email: gilbert@ahsantetours.com Web: www.ahsantetours.com Contact: Nelly Mvamba Exhibiting with Tanzania Tourist Board

AF400

Air Botswana P.o. Box 92, Gaborone Botswana Tel: Fax: +267 3974802 +267 3688400 Email: bnavarro@botswanatourism.org.uk www.airbotswana.co.bw Web: Contact: Daphne Osenkeng Exhibiting with Botswana Tourism Organisation

NA300

Air Mauritius

EM1350

AS500

Ground Floor Suite, Chiswick Place, 272 Gunnersbury Avenue, London W4 5QB United Kingdom Tel: +44 207 7041 Email: jmoore@airmauritius.com Web: www.airmauritius.com Contact: Jeremy Moore Exhibiting with Mauritius Tourism Promotion Authority

AS650

Edwardstone Hall, Edwardstone, Suffolk CO10 5PH United Kingdom Tel: +44 01787 211668 Email: info1airpacific@aol.com Web: www.airpacific.com Contact: Debbie Lewis-Brown Exhibiting with Fiji (Tourism Fiji)

Air Seychelles

Suite 8, Fulham Business Exchange, The Boulevard, London SW6 2TL United Kingdom Tel: +44 871 423 0717 Fax: +44 2074865458 Email: uksales@air-europa.com Web: www.aireuropa.com Contact: Maria Alvarez Exhibiting with TURESPAÑA

Air Excel Ltd.

EM1150

Air Malta House, 314-316 Upper Richmond Rd, Putney London, SW15 6TU United Kingdom Tel: +44 208 394 5024 Fax: +44 2087857468 Email: uk-sales.airmalta@airmalta.com Web: www.airmalta.com Contact: Giovanni Costa Exhibiting with Malta Tourism Authority

Air Pacific

Lhr 6987, Radius Park, Hatton Cross TW14 0NJ United Kingdom +44 020 8750 8486 Tel: Email: pratt.frances@ctc-cct.ca Web: www.aircanada.com Contact: Robert Atkinson Exhibiting with Canadian Tourism Commission

AIR EUROPA

Air Malta

EM1201

Amathountas 2, Sun City Complex, Shop 15, Limassol Cyprus Tel: Fax: +357 25310864 +357 25314655 Email: info@aionas.com Web: www.aionas.com Contact: Demetris Nicolaou Exhibiting with Network 4 Sports Travel

Air Canada

AS445

73, Boulevard Haussman, Paris France, 75008 France +33 153438833 Tel: Fax: +33 143793033 Email: herve.audouard@airmadagascar.fr Web: www.airmadagascar.com Contact: Hervé AUDOUARD Exhibiting with Madagascar National Tourism Board

AF498

Ahsante Tours and Safaris Ltd

Aionas Travel

33-49, Corner Of Bank Street & Maha Bandoola Garden Street, Kyauktada Towship, Yangon 11182 Myanmar Tel: Fax: +95 1372983 +95 1373766 Email: sunge@airkbz.com.mm www.airkbz.com Web: Contact: Su Nge Htwe Exhibiting with Myanmar Tourism Federation (Marketing Committee)

AIR MADAGASCAR

AS640

AS655

28 Blvd Saint Germain, Paris Paris, 75005 France Tel: +33 12345678 Email: julian@tahiti-tourisme.co.uk www.airtahitinui.com Web: Contact: Julian Mills Exhibiting with Tahiti Tourisme

Airfasttickets

405 London Road, Croydon Surrey, CR0 3PE United Kingdom Tel: +44 442086887744 Fax: +44 442086862534 Email: info@aplcars.com Web: www.airport-pickups-london.com Contact: Jay Yila Airport Pickups London. We are a London based company specialised in transfers to/from London Airports and UK Cruise ports. We are fully licensed private hire company and our Taxi and Private Hire licence no is :08004/01/01.

AS600

Airwing Tours (pvt) Ltd 68, Colombo Road, Negombo Sri Lanka Tel: Fax: +94 312238155 +94 312236620 Email: mervyn@airwingtours.com Web: www.airwingtours.com Contact: Mervyn Fernandopulle Exhibiting with Sri Lanka Tourism Promotion Bureau

AS565

Aitken Spence Hotels

Tower Ii, 5th Floor, 315 Vauxhall Street, Colombo 02 Sri Lanka, 200 Sri Lanka Tel: Fax: +94 112433755 +94 112499627 Email: hussainj@aitkenspence.lk Web: www.aitkenspencehotels.com Contact: Hussain Jayar

AS600

Aitken Spence Travels (pvt) Ltd 315 Vauxhall Street, Colombo - 2 Sri Lanka Tel: +94 112308008 Email: prasanjit@aitkenspence.lk Web: www.aitkenspencetravels.com Contact: Prasanjit Perera Exhibiting with Sri Lanka Tourism Promotion Bureau

AS85

Ak- Sai Travel Ltd. 65, Baytik Batira Str., Bishkek Kyrgyzstan, 720005 Kyrgyzstan Tel: +996 312591759 Fax: +996 312591790 Email: info@ak-sai.com www.ak-sai.com Web: Contact: Elena Kalashnikova Exhibiting with Silk Road Destinations

EM800,EM850

Akay Plaza, Aspendos Bulvari No:0274, Antalya 7200 Turkey Tel: +90 2423120001 Fax: +90 2423218841 Email: aydin@akaytour.com Web: www.akaytour.com Contact: ETHEM OKUDUR Exhibiting with Turkish Culture & Tourism Office

AF500

P O Box 2834, Johannesburg 2125 South Africa +27 11 326 4172 Fax: +27 11 326 4173 Tel: Email: Andre@akilanga.co.za Web: www.akilanga.com Contact: Andre Laget Exhibiting with South African Tourism

AS600

Akquasun Lanka (pvt) Ltd

GV560

Grays Inn Road 91, London London, WC1X8TX United Kingdom +44 02074003010 Fax: +44 02072429675 Tel: Email: smaragoudakis@airfasttickets.co.uk Web: www.airfasttickets.co.uk Contact: Phippa Barrett A fast-growing, international online travel agency which was founded in 2009. We arrange travel for almost 15 million people worldwide and have offices in the USA, UK, Germany and Greece.

266 World Travel Market Catalogue 2012

L202

Airport Pickups London

Akilanga DMC & Events

AF498

P.o.box 12731, Arusha Tanzania, Tanzania, United Republic Of Tel: +255 27 254 8429 Fax: +255 27 254 8429 Email: gm@airexcelonline.com Web: www.airexcelonline.com Contact: Francois-Xavier Le Vaillant Exhibiting with Tanzania Tourist Board

Airkenya Express based at Wilson Airport is a domestic airline offering scheduled and charter services within Kenya and the East African region. Airkenya traditionally flies the tourist circuit with scheduled flights into the Masai Mara, Samburu, Meru, Lewa, Nanyuki, Amboseli, Lamu, Malindi & Diani. A Nakuru schedule commences December 2012.

AKAY TRAVEL SERVICE

Po Box 386, Mahe Mahe, Seychelles Tel: Fax: +248 391350 +248 391242 Email: maria.morel@seychelles.travel Web: www.airseychelles.com Contact: Robin Middleton Exhibiting with Seychelles Tourism Board

Air Tahiti Nui

AF372

Airkenya Express

12th Floor, East Tower, World Trade Centre, Colombo 01 Sri Lanka Tel: +94 777342194 Email: chaminda@akquasungroup.com Contact: Chaminda Dias Exhibiting with Sri Lanka Tourism Promotion Bureau

AKTI BEACH HOLIDAY VILLAGE

EM1100

P.o.box 62084, Pafos CY 8060 Cyprus Tel: Fax: +357 26273777 +357 26272777 Email: administration@aktivillage.com Web: www.aktivillage.com Contact: ANTONIS ARISTODEMOU Exhibiting with Cyprus Tourism Organisation


EXHIBITOR PROFILES Aktiv Tours BUDAPEST

EM350

Nagymezo U. 54-56., Budapest H-1065 Hungary Tel: +36 12146262 Email: aktivtours@aktivtours.hu Web: www.aktivtours.hu Contact: Judit Kanel Exhibiting with Hungarian Tourism Plc.

Al Bustan Hotel

ME140

P.o.box 11-3764, Beirut Beit Mery, 1107-2150 Lebanon Tel: Fax: +961 4 972439 +961 (4) 870400 Email: hbassoul@albustan-lb.com Web: www.albustanhotel.com Contact: Habib Bassoul Exhibiting with LEBANON Ministry of Tourism

Al Bustan Palace, A Ritz-Carlton Hotel

ME200

Po Box 1998, Postal Code: 114, Muscat 114 Oman Tel: Fax: +968 24706300 +968 24799666 Email: Pierre.Sabbagh@ritzcarlton.com Web: www.ritzcarlton.com Contact: Pierre Sabbagh Exhibiting with Oman Ministry of Tourism & Industry

Al Diar Hotels

ME300

ME500

P.o. Box 5666, Sharjah United Arab Emirates Tel: Fax: +971 65160011 +971 65160000 Email: gdsm@alhamrahotel.net Web: www.alhamrahotel.net Contact: Fahim Zaman Exhibiting with Sharjah Commerce & Tourism Development Authority

Al Maha, A Luxury Collection Desert Resort and Spa

ME400

Po Box 118887, Dubai Desert Conservation Reserve, Dubai United Arab Emirates Tel: +971 42033727 Email: nadim.belbeisi@starwoodhotels.com Web: www.al-maha.com Contact: Nadim Belbeisi Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Al Manzil and QamarDeen Hotels

ME400

Emaar Boulevard, The Old Town, Downtown Dubai, Dubai 114822 United Arab Emirates Tel: Fax: +971 44285999 +971 44285888 Email: YolandiB@emaar.ae Web: www.almanzilhotel.ae Contact: Yolandi Brooks Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Al Masaood Travel

ME300

Al Nasar Street, Abu Dhabi Uae, United Arab Emirates Tel: +971 26211797 Email: svetlana@almasaoodtravel.com Web: www.almasaoodtravel.com Contact: Svetlana Climina Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

Al Nahda Resort & Spa

ME200

P.o.box 502, Barka 320 Oman Tel: +968 99257553 Email: zahra.alamri@alnahdaresort.com Web: www.alnahdaresort.com Contact: Zahra Al Amri Exhibiting with Oman Ministry of Tourism & Industry

AL RAGOBA TOURS Tripoli, Tripoli Libya Tel: +218 912139629 Email: SAFARI121@HOTMAIL.COM Contact: ABDULGAESM AHMED Exhibiting with LIBYAN EXPORT PROMOTION CENTER

Albatravel

ME400

Al Mina Road, Art Tower, Dubai Uae, 24713 United Arab Emirates Tel: +971 4 393 3333 Fax: +971 4 393 3399 Email: carol@arthq.ae Web: www.alrais.com/ Contact: Carol Lewis Exhibiting with Dubai - Department of Tourism & Commerce Marketing

AF200

AL TAYYAR GROUP EGYPT 5 Al Obour Building, Nasr City Cairo, Egypt Tel: Fax: +20 224042119 +20 224042118 Email: egygroup@altayyareg.com Web: www.altayyareg.com Contact: Manal Saad Exhibiting with Egyptian Tourist Authority

Al Thuraya Travel & Tours (T3 Group) DMC

P.o Box: 73837, Abu Dhabi, Abu Dhabi United Arab Emirates, 73837 United Arab Emirates Tel: Fax: +971 26998244 +971 26998331 Email: sales.aldiar@adnh.com Web: www.aldiarhotels.com Contact: Mohamed Foud Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

Al Hamra Hotel

Al Rais Travel & Shipping Agencies LLC

AF180

ME100

NA180

Alabama Po Box 4927, Montgomery Al, 36103 United States Tel: +1 3342424459 Email: grey.brennan@tourism.alabama.gov Web: www.alabama.travel Contact: Grey Brennan

Alamo Rent A Car & National Car Rental

GV450

126 Dyke Road, Brighton East Sussex, BN1 3TE United Kingdom +44 1273 764 565 Fax: +44 1273739390 Tel: Email: niedzielskic@goalamo.com Web: www.alamo.co.uk Contact: Céline Niedzielski With more than 35 years of experience and innovation, Alamo Rent A Car is the market leader in serving international leisure travelers visiting North America. Alamo provides a low-cost, hassle-free and friendly car rental experience for families and vacationers travelling to The Americas.

Alamos Travel Service

LA200

Calle Nichupte Mza 13 It 1 Casa B, Reg 507 Ek Balam, Cancun Quintana Roo, 77353 Mexico +52 9988871323 Fax: +52 9988921147 Tel: Email: gabriele@alamostravel.com Web: www.alamostravel.com Contact: GABRIELE BINAGHI Exhibiting with Mexico Tourism Board

ALANYA TOURISM & PROMOTION FOUNDATION

EM800,EM850

Ataturk Cad. No:51/6, Sen Apt., Alanya Turkey, 7400 Turkey Tel: +90 2425117621 Fax: +90 2425139890 Email: sedaozbek@alanya.cc Web: www.alanya.com.tr Contact: SEDA OZBEK Exhibiting with Turkish Culture & Tourism Office

ALBANIA EXPLORER

AlbaTravelGroup are a leading European B2B travel company with thousands of unbeatable hotel contracts worldwide provided by our contracting arm WorldwideHotelLink. With 72,500 hotels available at net rates via XML, White Label or password at our website www.albatravelgroup.biz we’re the number 1 hotel booking website for 19,500 travel agents worldwide.

EM1160

Blvd. ‘B. Curri’, P. 1 Maj, 3/24, Perballe Gjykates Se Tiranes, Tirana 1010 Albania Tel: +355 4 2251 581 Fax: +355 4 6300 748 Email: contact@albaniaexplorer.com www.AlbaniaExplorer.com Web: Contact: Alma Llusku Exhibiting with Agjencia Kombetare e Turizmit - Albanian National Tourism Agency

EM1678

Via Rimassa 51/1, Genova Ge, 16129 Italy Tel: Fax: +39 0105299873 +39 0105299206 Email: incoming.ge@albatravel.it Web: www.albatraveliguria.it Contact: Alessandra Conte Exhibiting with Agenzia Regionale per la Promozione Turistica ‘in Liguria’

Albatros-Travel, Ltd

EM160

25v, Gorkogo Str., Kyiv 1004 Ukraine Tel: +380 44 495 56 70 Fax: +380 44 495 56 71 Email: info@albatros.travel Web: www.albatros.travel Contact: Ksenia Salkina Exhibiting with Ukraine

Albedest Salento Bici tour

The Alabama Tourism Department is the official destination marketing organization representing tourism destinations in the southern USA state of Alabama. We offer itinerary suggestions, destination information and trail guides centered on particular themes. Major cities in Alabama include Auburn, Birmingham, Gulf Shores, Huntsville, Mobile, Montgomery and Tuscaloosa.

GV630

Viale Ancona, 24, Venice - Mestre Italy, 30127 Italy Tel: Fax: +39 41 5200781 +39 41 5210123 Email: alessandro@whluk.biz Web: www.albatravelgroup.biz Contact: Dino Scaggiante

ALBATRAVEL GENOVA SRL

P.o. Box 1883, Amman Jordan, 11821 Jordan Tel: +962 6 553 5525 Fax: +962 6 553 8828 Email: ceo@althurayatravel.com Web: www.althurayatravel.com Contact: Fadi Abu Areish Exhibiting with Jordan Tourism Board

A

EM1675

Via Luigi Ferrari 2, Parabita Italy Tel: +39 0833867757 Email: salentobici@gmail.com Contact: Carlo Cascione Exhibiting with Regione Puglia

Albergo Miramare

EM1800

Piazza Giardini 12, Dorgali Sardinia, 8020 Italy Tel: Fax: +39 0784 93469 +39 0784 93140 Email: info@htlmiramare.it Web: www.htlmiramare.it Contact: Sebastian Mulas Exhibiting with Italian State Tourist Board (ENIT)

ALBTOURS D - Incoming Tour Operator in Balkan

EM1160

Rruga Deshmoret 4 Shkurti / Pall 11 Fl Perball Sky Tower, Tirana Albania, 1019 Albania Tel: Fax: +355 42253342 +355 42263879 Email: info@albtoursd.al Web: www.albtoursd.al Contact: Enver Memeti Exhibiting with Agjencia Kombetare e Turizmit - Albanian National Tourism Agency

ALDAR Properties PJSC

ME300

Al Najda Street, Abu Dhabi 51133 United Arab Emirates Tel: +971 28105873 Email: shawissa@aldar.com Web: www.aldar.com Contact: Selma Hawissa Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

Aldemar Hotels

EM1000

262 Kifissias Ave, Athens - Kifissia Greece, 145 62 Greece Tel: +30 210 6288400 Fax: +30 210 8017451 Email: m.kalliontzi@aldemarhotels.com Web: www.aldemarhotels.com Contact: Manty Kalliontzi Exhibiting with Greek National Tourism Organisation

ALDO TRAVEL AGENCY

EM640

Petru Movila 200a, Piatra Neamt Neamt, 617513 Romania Tel: Fax: +40 233231431 +40 233231431 Email: d.anghel@aldo-travel.ro www.aldo-travel.ro Web: Contact: Doinita Anghel Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

Alentejo Promotion Bureau

EM900

Rua Dr. Manuel Baptista Dos Reis, Nº 6, Grandola Portugal, 7570-284 Portugal Tel: Fax: +351 269498687 +351 269498680 Email: info@turismodoalentejo.pt Web: www.visitalentejo.com Contact: António Lacerda Exhibiting with Portugal

World Travel Market Catalogue 2012 267


A

EXHIBITOR PROFILES

Aletsch Arena & Art Furrer Hotels

EM600

P.o. Box, Riederalp 3987 Switzerland Tel: +41 27 928 44 88 Email: mario.braide@artfurrer.ch Web: www.artfurrer.ch Contact: Mario Braide Exhibiting with Switzerland Tourism

Alexala - Tourism Alessandria & Monferrato

EM1800

EM1600

Explanada De Espana, 1, Alicante Alicante, 3002 Spain Tel: Fax: +34 965147052 +34 965143452 Email: raquel.hernandez@alicante-ayto.es Web: www.alicanteturismo.com Contact: Mar Saez Espi Exhibiting with Agencia Valenciana del Turisme

ALION BEACH HOTEL

Alliance Hospitality

EM1700

Immeuble Le Diapason, 216-218 Avenue Jean Jaures, Paris Cedex 19 75934 France Tel: +33 1 53 38 37 48 Fax: +33 1 53 38 40 60 Email: isabelle.digiovanni@alliance-hospitality.com Web: www.alliance-hospitality.com Contact: Isabelle Di Giovanni Exhibiting with France

Alpine Sterling DMC

EM1150

Alpine House, Naxxar Road, San Gwann San Gwann, SGN 9032 Malta +356 25766003 Tel: Fax: +356 25766025 Email: warren.zahra@alpinemalta.com Web: www.alpinemalta.net Contact: Warren Zahra Exhibiting with Malta Tourism Authority

EM600

Alps of Lake Geneva Region

C/o Villars Tourism, Rue Centrale, Villars Sur Ollon 1884 Switzerland Tel: +41 24 495 50 77 Email: promotion@villars.ch Web: www.alpes.ch Contact: Guy Chanel Exhibiting with Switzerland Tourism

EM900

Av. 5 De Outubro, 18, Faro Algarve, 8000-076 FARO Portugal Tel: +351 289800403 Fax: +351 289800466 Email: ata@atalgarve.pt Web: www.algarvepromotion.pt Contact: Patricia Lobato Exhibiting with Portugal

Alicante City Tourist Board & Convention Bureau

EM750

2nd Floor, 1a Gateway Mews, Bounds Green London, N11 2UT United Kingdom +44 02031500352 Fax: +44 392 223 9217 Tel: Email: ekilim@a1cyprus.com Web: www.a1cyprus.com Contact: Erkan Kilim Exhibiting with North Cyprus Tourism Centre Ltd

Piazza S.maria Di Castello, 14, Alessandria 15121 Italy Tel: +39 0131288095 Fax: +39 0131220546 Email: info@alexala.it Web: www.alexala.it Contact: Giovanni Penno Exhibiting with Italian State Tourist Board (ENIT)

Algarve Promotion Bureau

All Year Cyprus Travel

EM1100

P.o. Box 30450, Agia Napa 5343 Cyprus Tel: Fax: +357 23722901 +357 23722900 Email: alion@alion-beach.com.cy Web: www.alion.com Contact: PANICOS MICHAEL Exhibiting with Cyprus Tourism Organisation

Alizee Resort Management Ltd

All Asia Exclusive Travel Co., Ltd.

AS500

AS55

AS550

Level 5, 115 Clarence St, Sydney 2000 Australia Tel: +61 61 2 9249 0800 Email: skm@aptc.com.au Web: www.aptc.com.au Contact: Stephanie Karst-McGrath Exhibiting with Australia - Tourism Australia

All Reps LTDA

LA530

Calle 97 Bis # 19 - 20 Of. 502, Bogota Colombia Tel: +57 (1)7434113 Email: managerdb@allreps.com Web: www.allreps.com Contact: Natalia Ortiz Bautista Exhibiting with Proexport Colombia

All Seasons Resort-Europa

AlliedTPro is a receptive tour operator, operating as a wholesaler of travel products in the United States. AlliedTPro represents over 75 years of professional handling of leisure/incentive travel to the U.S.A. AlliedTPro is one of the largest receptive Tour Operators offering an array of travel products across the USA.

ALMERIA TOURIST BOARD

EM1500

Plaza Bendicho S/n, Almeria Almeria, 4001 Spain Tel: Fax: +34 959264575 +34 950621117 Email: jagonzap@dipalme.org Web: www.almeria-turismo.org Contact: JOSE ANTONIO GONZALEZ Exhibiting with ANDALUCIA

EM1500

ME400

Al Owais Bldg- 5th Floor, Al Ittihad Road, Dubai United Arab Emirates, 25718 United Arab Emirates Tel: Fax: +971 42948416 +971 42949888 Email: ghassana@alphatoursdubai.com www.alphatoursdubai.com Web: Contact: Margie Portillo Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Alpha Travel (UK) LTD

AF350

98 Bessborough Road, Harrow HA1 3DH United Kingdom +44 02084230220 Fax: +44 02084230201 Tel: Email: caroline@alphauk.co.uk Web: www.arpsafaris.com Contact: Dipan Shah Alpha Travel is the international sales and marketing arm of the group. With over 40 years experience in operating safaris, Ranger and Pollman&rsquo;s are two of the most respected operators in East Africa. Both offer personal touches, quality products and excellent services, but importantly, constantly ensure good value for money.

Alpha Travel Consultants GmbH

EM540

Mahlower Str. 23 -24, Berlin Germany, 12049 Germany Tel: +49 3078 90 68 0 Email: alpha@alpha-travel.de Web: www.alpha-travel.de Contact: Susanne Ceron Baumann Exhibiting with German National Tourist Board

CA300

Palm Avenue, Sunset Crest, St. James Barbados Tel: Fax: +1246 4320893 +1246 4325046 Email: soni@allseasonsresort.bb Web: www.allseasonsresort.bb Contact: Soni Kessuram Exhibiting with Barbados Tourism Authority

268 World Travel Market Catalogue 2012

Alpine Nature Beyond Pvt. Ltd.

Alsace Tourism - Bas-Rhin

EM1700

4 Rue Bartisch, Strasbourg ., 67100 France Tel: Fax: +33 388756764 +33 388154583 Email: claudine.levy@tourisme67.com www.tourisme67.com Web: Contact: Claudine Levy Exhibiting with France

Alsace Tourism - Haut-Rhin

EM1700

1 Rue Schlumberger, Colmar 68000 France Tel: +33 (0)3 89 20 10 50 Fax: +33 (0)3 89 23 33 91 Email: adtpromo2@tourisme68.com Web: www.haute-alsacetourisme.com Contact: Cathy Heller Exhibiting with France

IN309

Alsisar Hotels

Avda. Arquitecto Julian Laguna, Urb. Almerimar, El Ejido Almeria, 4711 Spain Tel: Fax: +34 950497146 +34 950497007 Email: samira@andalucia.org Web: www.arhoteles.com Contact: Ignacio Hidalgo Exhibiting with ANDALUCIA

Alpha Tours L.L.C

29/1 Gant Gaw Myaing Street, 23rd Ward, Thingangyun Yangon, 11072 Myanmar Tel: Fax: +95 1 573400 +95 1 573400 Email: mail@allasiaexclusive.asia Web: www.allasiaexclusive.asia Contact: Phyoe Wai Yar Zar Exhibiting with Myanmar Tourism Federation (Marketing Committee)

All Pacific Travel Concept (APTC)

500, Seventh Ave, 9th Floor, New York 10018 United States Tel: +1 441689829126 Fax: +1 441689834542 Email: Sales@AlliedTPro.com www.alliedtpro.com Web: Contact: Jason Tapper

ALMERIMAR RESORT

Route Royal, Trou Aux Biches Mauritius Tel: Fax: +230 265 7035 +230 204 5015 Email: rajesh.buton@alizeeresort.com Web: www.alizeeresort.com Contact: Rajesh Buton Exhibiting with Mauritius Tourism Promotion Authority

NA370

AlliedTPro

Alsisar Haveli, Sansar Chandraroad, Jaipur Rajasthan, 302001 India Tel: +91 9828301340 Fax: +91 141 2364652 Email: alsisar@alsisar.com Web: www.alsisar.com Contact: abhimanyu Singh Exhibiting with Rajasthan, Palaces & Tigers

CA300

Altman Real Estate Derricks, St. James Barbados Tel: Fax: +1246 4322147 +1246 4320840 Email: jan.gordon@aaaltman.com www.aaaltman.com Web: Contact: Jan Gordon Exhibiting with Barbados Tourism Authority

Alviani Viaggi

EM1800

Piazza Andrea Veniero, 15/16, Sorrento 80067 Italy Tel: +39 0818073046 Fax: +39 0818071791 Email: info@alvianiviaggi.com Web: www.alvianiviaggi.com Contact: ANTONIO ALVIANI Exhibiting with Italian State Tourist Board (ENIT)

Amadablam Adventure Group

AS659

Kamal Pokhari, Kumarithan, Kathmandu Nepal, 977 Nepal +977 14415372 Tel: Fax: +977 14434491 Email: himalaya.sales@amadablam.wlink.com.np Web: www.amadablam-adventures.com or www.trekking-nepal.com Contact: Ravi Chandra Hamal Exhibiting with Nepal Tourism Board

Amadeo Travel Solutions

NA200

25 Pompton Avenue, 101, Verona New Jersey, 7044 United States Tel: +1 2126420915 Email: jzuk@amadeotravel.com www.amadeotravel.com Web: Contact: Jonathan Zuk Exhibiting with NYC & Company

IN291

3rd Floor, Anand Mangal Square, 57 Station Feeder Road, Siliguri 744001 India Tel: +91 9733000591 Fax: +91 3532500656 Email: partha@naturebeyond.org Web: www.east-himalaya.com Contact: Pallab Bhattacharya Exhibiting with Inbound Tour Operators Council (ITOC) - West Bengal

Amadeus Travel Agency Santa Barbara De Heredia De La Finca Viquez 100 Norte,betania, San Jose Costa Rica +506 22693423 Tel: Fax: +506 22699506 Email: amadeus@ice.co.cr Web: www.amadeus.co.cr Contact: Wolfgang Spelitz Exhibiting with Costa Rica Tourist Board

LA550


EXHIBITOR PROFILES AF250

Amani Tiwi Beach Resort

Ukunda South Coast, P. O. Box 1877-80400, Nairobi Kenya, 80400 Kenya Tel: +254 2037431683743169 Fax: +254 204444197 Email: marketing@cottstravel.com Web: www.kenyaluxuryhotel.com Contact: Indish Sandhu Exhibiting with Kenya Tourist Board

LA100

AMAZONAS

Rua Saldanha Marinho, Numero 321,centro, Manaus 69010040 Brazil Tel: +55 92 21233818 Fax: +55 92 21233803 Email: amazonastur.dpmt@gmail.com Web: www.visitamazonas.am.gov.br Contact: ORENI SILVA Exhibiting with Brazilian Tourism Board - Embratur

ME100

Prince Mohd St., 950548 Amman, Amman Jordan, 11195 Jordan Tel: Fax: +962 64614400 +962 64614862 Email: info@amanitours.com Web: www.amanitours.com Contact: Basem Mubarak Exhibiting with Jordan Tourism Board

AF498

Amara Selous

73 Tooting Bec Road, London United Kingdom, SW17 8BP United Kingdom Tel: +44 (0) 20 8672 9018 Email: simon@amara-tanzania.com Web: www.amara-tanzania.com Contact: Simon Beck Exhibiting with Tanzania Tourist Board

LA530

AMATERRA SAS Cra. 5 #70a-74 Of 303, Bogota Colombia Tel: +57 3115428956 Email: c.pulido@amaterratravel.com Contact: Catalina Pulido Exhibiting with Proexport Colombia

AMATHUS CORPORATION LTD

EM1100

EM1100

EM540

AS600

AF625

24 Mwapona Road, P.o. Box 320207, Lusaka Zambia, 10101 Zambia Tel: +260 211266927 Fax: +260 211266276 Email: chizy@amazingzambia.com Web: www.amazingzambia.com Contact: Chizyuka Muyovwe Exhibiting with Zambia Tourism Board

Amazon Nature Tours

No.1 Jalan Ampang Hilir, Kuala Lumpur 55000 Malaysia Tel: +60 3 4255 3727 Fax: +60 3 4255 3991 Email: shaidatul@lansonplace.com Contact: Shaidatul Nurfairuze A Rashid Exhibiting with Malaysia Tourism Promotion Board

EM1600

C/ Juan Carlos I, 9-5, Albuixech Valencia, 46550 Spain Tel: Fax: +34 963340608 +34 963340130 Email: valeria@ambiatours.com Web: www.ambiatours.com Contact: Valeria Valdebenito Esparza Exhibiting with Agencia Valenciana del Turisme

LA100

Sete De Setembro, Nº 188, Manaus Brazil, 69005-141 Brazil Tel: +55 92 36228597 Fax: +55 92 32348622 Email: mbaker@amazon-nature-tours.com Web: www.amazon-nature-tours.com Contact: Mark Baker Exhibiting with Brazilian Tourism Board - Embratur

NA340

506 Main Street, El Segundo California, 90245 United States Tel: +1 3103226250 Email: don@americaboundtours.com Contact: Don Meldrum Exhibiting with Visit California

NA200

149 Madison Avenue, Suite 602, New York Ny, 10016 United States Tel: Fax: +1 2125325127 +1 2125321700 Email: natalie@abgcorp.com Web: www.abgcorp.com Contact: Natalie Azarov Exhibiting with NYC & Company

American Cruise Lines

Level 27, East Tower, World Trade Center, Colombo 01 Sri Lanka, Sri Lanka Tel: Fax: +94 114 767811 +94 114 767888 Email: denesh@amayaresorts.com Web: www.amayaresorts.com Contact: Denesh Silva Exhibiting with Sri Lanka Tourism Promotion Bureau

Amazing Zambia

AS200

Ambassador Row Seviced Suites

American Best Getaways

21625 Prairie Street, Chatsworth California, 91311 United States Tel: +1 (800) 6260126 Email: karen@amawaterways.com Web: www.amawaterways.com Contact: Karen Argonza Exhibiting with German National Tourist Board

Amaya Resorts & Spas

EM550

Vaclavske Nam. 5 - 7, Prague 1 116 24 Czech Republic Tel: +420 224193111 Fax: +420 224226167 Email: sales@ambassador.cz Web: www.ambassador.cz Contact: Stanislava Bartkova Exhibiting with Czech Tourist Authority - CzechTourism

AmericaBound Tours, Inc.

P.o.box 50513, Lemesos 3606 Cyprus Tel: Fax: +357 25832530 +357 25832000 Email: adorotheou@amathushotel.com Web: www.amathus-hotels.com Contact: Achilleas C. Dorotheou Exhibiting with Cyprus Tourism Organisation

AMAWATERWAYS

Ambassador Group

AMBIA TOURS INCOMING

P.o.box 53023, Lemesos 3300 Cyprus Tel: Fax: +357 25341940 +357 25369122 Email: dconstantinides@amathus.com Web: www.amathusetravel.com Contact: Demetris Constantinides Exhibiting with Cyprus Tourism Organisation

AMATHUS HOTELS

Malecon Tarapaca 332, Altos, Iquitos, Loreto Peru, Peru Tel: +51 5165235809 Email: tulafang@yahoo.co.uk Web: www.amazoneco.com Contact: Tula Fang Exhibiting with PromPeru

NA270

741 Boston Post Road, Suite 200, Guilford, Ct 6437 United States Tel: Fax: +1 2034530417 +1 2034536800 Email: susan@americancruiselines.com Web: www.americancruiselines.com Contact: Susan Shultz Exhibiting with Brand USA Pavilions

American Dream

GV120

3013 N. 27th Street, Phoenix Az, 85016 United States Tel: +1 4802950308 Email: giovanni@american-dream.it Web: www.american-dream.it Contact: Giovanni Bertaccini Exhibiting with Travel To Marketing

American Ring Travel, Inc.

NA180

27202 Turnberry Lane, Suite 270, Valencia Ca, 91355 United States Tel: +1 661 294 9033 Email: szonni@americanringtravel.com Web: www.americanringtravel.com Contact: Sam Zonni

AmericanTours International (ATI)

NA270

EM1700

Bp 11018, Amiens 80010 CEDEX 1 France Tel: +33 (0)3 22 71 60 55 Fax: +33 (0)3 22 71 60 51 Email: a.defrancqueville@amiens-metropole.com Web: www.visit-amiens.com Contact: Mr Amaury de FRANCQUEVILLE Exhibiting with France

CA250

AMResorts 7 Campus Blvd., Newtown Square, Pennsylvania Pennsylvania, 19073 United States Tel: Fax: +1 6103598125 +1 6103596643 Email: info@amresorts.com Web: www.amresorts.com Contact: Lehia McGillen

AMResorts provides sales, marketing and brand managament services to its three exclusive resort brands:ultra-luxurious Zoëtry Wellness & Spa Resorts,adults-only Unlimited-Luxury® Secrets Resorts & Spas and Dreams Resorts & Spas, providing UnlimitedLuxury® to couples and couples with children.

Amsterdam Marketing

EM300

P.o. Box 3331, Amsterdam 1001 AC Netherlands Tel: +31 (0)20 5305090 Fax: +31 (0)20 5305099 Email: trade@iamsterdam.com Web: www.iamsterdam.com/trade Contact: Ellen Hermans Exhibiting with Netherlands Board of Tourism and Conventions (NBTC)

AMT Hotels

EM1800

Lungomare Aventino 5, Roma 153 Italy Tel: +39 06 57111225 Fax: +39 06 57111238 Email: panselmi@amthotels.it Web: www.amthotels.it Contact: Patrizia Anselmi Exhibiting with Italian State Tourist Board (ENIT)

AMTOURS DMC - TOUR OP.

LA100

Avenida Prof. Alfonso Bovero, 1057, 127, Pedizes, Sao Paulo Sp, 05019-010 Brazil Tel: +55 11 36754203 Fax: +55 11 38729796 Email: aloisio@amtours.com.br www.amtours.com.br Web: Contact: ALOISIO MENDES Exhibiting with Brazilian Tourism Board - Embratur

Amtrak (USA Passenger Rail)

NA378

10 G Street Ne, Washington Dc, 20002 United States Tel: +1 215 349 4612 Fax: +1 215 349 1807 Email: DeangeM@amtrak.com Web: www.amtrak.com Contact: Michael DeAngelo Amtrak is the only National Passenger Railroad Service in the United States, serving nearly 500 cities in 46 states. Amtrak’s trains offers the opportunity to enjoy spectacular views of some of the most breathtaking scenery in the United States- views that only a train can provide.

An Indian Escape

IN340

B -125, Noida, Sector 5, National Capital Region Of Delhi, Noida - U.p India, 201301 India +91 120 3823600 Fax: +91 120 3823601 Tel: Email: info@indian-escape.in Web: www.indian-escape.in Contact: Prabhat Verma Exhibiting with Le Passage to India Tours & Travels Pvt. Ltd

Anahita

6053 West Century Blvd, 7th Floor, Los Angeles California, 90045 United States Tel: Fax: +1 3106491596 +1 3106419953 Email: sales@americantours.com Web: www.americantours.com Contact: Kersten Gasthuber Exhibiting with Brand USA Pavilions

EM650

Yoni Netanyahu 5, Or Yehuda 60376 Israel Tel: Fax: +972 3 5336061 +972 35388444 Email: mngt@amiel.israel.net Web: www.amiel.com Contact: Idit Haiman Exhibiting with Israel Government Tourist Office

Amiens Tourist Office

LA300

AmazonEco EIRL Amani Tours

Amiel Tours Limited

A

AS500

Beau Champ, Grande Riviere Sud Est Mauritius Tel: +230 4022200 Email: pierre.bruno@anahita.mu Web: www.anahita.mu Contact: Pierre Bruno Exhibiting with Mauritius Tourism Promotion Authority

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EXHIBITOR PROFILES

ANAM - Aeroportos da Madeira

EM900

Aeroporto Da Madeira, Santa Cruz Madeira, 9100-105 SANTA CRUZ Portugal +351 291520760 Fax: +351 291520761 Tel: Email: smgoncalves@anam.pt Web: www.anam.pt Contact: Silvia Dias Exhibiting with Portugal

IN558

Ananta Spa & Resorts

Village-leela Sevri, Ajmer- Pushkar Road, Rajasthan India Tel: +91 911453054000 Email: reservation.pushkar@anantaindia.in Contact: Anshul Bhargava

AS410

Anantara Hotels, Resorts & Spas

17th Floor, Berli Jucker House, 99 Soi Rubia, Bangkok Thailand, 10110 Thailand Tel: Fax: +66 23815137 +66 23657752 Email: suwikhun_wa@anantara.com Web: www.anantara.com Contact: Narelle McDougall The Anantara collection of hotels and resorts offers guests authentic experiences in luxurious surroundings and exotic destinations. Appealing to the socially and environmentally aware traveler,each retreat draws on expert knowledge of the locale’s heritage in China,Indonesia,the Maldives,Thailand,Vietnam or the Middle East.

Anatolian Sky

EM750

81 Warwick Road, Olton, Solihull West Midlands, B92 7HP United Kingdom +44 0121 764 3552 Tel: Email: arsen@anatoliansky.co.uk Web: www.anatolian-sky.co.uk Contact: Arsen Pakhlevanyan Exhibiting with North Cyprus Tourism Centre Ltd

ANBA - Ass. Naz. Bed & Breakfast Affittacamere e Case Vacanze

AF498

Anda African Adventure Ltd

P.o.box 7821, Moshi, Moshi, Kilimanjaro Tanzania, 255 Tanzania, United Republic Of Tel: +255 272753976 Fax: +255 272753976 Email: info@anda-adventures.com www.ANDA-adventures.com Web: Contact: Anael Macha Exhibiting with Tanzania Tourist Board

EM1500

C/ Compania, 40, Malaga 29008 Spain Tel: Fax: +34 951299314 +34 951299300 Email: marketing@andalucia.org Web: www.andalucia.org Contact: Antonio Martin-Machuca Ales

&Beyond owns and operates more than 33 extraordinary lodges and camps in Africa and India’s wilderness highspots. The company is one of Africa’s leading inbound tour operators, designing luxury safaris and personalised travel itineraries in 16 African countries, and India.

LA300

Calle Jose Gabriel Cosio- Magisterio Nº307, Cusco, Cusco 84 Peru +51 084224613 Tel: Fax: +51 084251278 Email: jcflores@andeanlodges.com Web: www.andeanlodges.com Contact: Juan Carlos Flores Exhibiting with PromPeru

Andean Origins

LA300

Calle Bernardo Tambohuacso N° 207 Of. 101, Wanchaq, Cusco Peru, CUSC 01 Peru Tel: Fax: +51 084254853 +51 084 254853 Email: Mario@andeanorigins.com Web: www.andeanorigins.com Contact: Mario Canessa Exhibiting with PromPeru

Andean Travel Company & Cotococha Amazon Lodge

GV120

Av. Amazonas N24-03 Y Wilson, Tercer Piso, Quito N24-03 Ecuador Tel: Fax: +593 22239305 +593 22228487 Email: marketing@andeantc.com Web: www.andeantc.com Contact: Bram Evers Exhibiting with Travel To Marketing

Andhra Pradesh Tourism

AS600 130, Level 01, Nawala Road, Narahenpita, Colombo 05 Sri Lanka +94 11 4513466 Tel: Email: mahenrk@sltnet.lk Web: www.andrewstrav.com Contact: Mahen Kariyawasan Exhibiting with Sri Lanka Tourism Promotion Bureau

AF530

Private Bag X27, Benmore, Johannesburg 2010 South Africa Tel: Fax: +27 118094511 +27 118094300 Email: safaris@andBeyond.com Web: www.andBeyond.com Contact: Madelein van Rensburg

Andean Lodges

Andrew The Travel Company Private Ltd

IN450

Govt.of Andhra Pradesh, D’ Block, First Floor, Secretariat, Hyderabad Andhra Pradesh, 500 022 India Tel: +91 4023381293 Email: apticnd@yahoo.com Web: www.aptourism.com Contact: G Rama Kotaiah Exhibiting with India Tourism

Angela Shanley Associates

UKI400

105-111 Euston Street, London, NW1 2EW United Kingdom Tel: +44 0207 387 8812 Fax: +44 0207 388 6271 Email: anak@asalondon.co.uk Web: www.asalondon.co.uk Contact: Anak McSporran Exhibiting with UKinbound

EM535

Animod

Animod Gmbh, Berrenrather Straße 154-156, Cologne 50937 Germany Tel: Fax: +49 22193374 374 +49 22193374 0 Email: silke.gimnich@animod.de www.animod.de Web: Contact: Silke Gimnich Founded in 2001 by Ira Hielscher, ANIMOD successfully offers hotel and travel vouchers via its own web shop www.animod.de. The Cologne hotel broker currently sells vouchers for more than 800 hotel partners in 23 countries worldwide. ANIMOD has numerous online and offline distribution partners in Germany and abroad.

LA100

Aniyami DMC

Av. Romualdo Galvao,1703, Ed Trade Centre, Sala 106, Natal 59.056-100 Brazil +55 84 3206 0722 Tel: Email: adria@aniyami.com Web: www.aniyami.com Contact: Adria Lacorte Rodes Exhibiting with Brazilian Tourism Board - Embratur

IN291

Ankur Tour & Travels Pvt. Ltd.

11 Jessore Road, 2½, Airport Gate, Kolkata 700081 India Tel: +91 9830047105 Fax: +91 332513 2514 Email: info@ankurkolkata.com Web: www.ankurkolkata.com Contact: Tarun Das Exhibiting with Inbound Tour Operators Council (ITOC) - West Bengal

ANNA BACCHINI INCOMING

EM1678

Viale Della Pace 40, Sarzana Sp, 19038 Italy Tel: +39 3334725513 Email: bacchinianna@libero.it Contact: ANNA BACCHINI Exhibiting with Agenzia Regionale per la Promozione Turistica ‘in Liguria’

ANNAWASI TOURS

GV225

Prinsengracht 587, Amsterdam 1015MA Netherlands Tel: +31 20 523 1234 Fax: +31 20 523 1235 Email: patrik.bayardo@andaz.com Web: www.amsterdam.prinsengracht.andaz.hyatt.com Contact: Patrik Bayardo Exhibiting with Hyatt Hotels & Resorts

Andaz Liverpool Street London

andBeyond

Andhra Pradesh Tourism Dev. Corp.

Andalucia’s host of historic cities,popular coastal resorts,majestic castles and luxury hotel-trains can provide the perfect setting for conferences and incentive travel.Combined with the excelent yearround climate,the favourable exchange rate and investments in venues and in communications network,Andalucia, is a leading choice for all your golf holidays needs all year round.

Andaz Amsterdam

GV225

8401 West Sunset Boulevard, West Hollywood California, 90069 United States +1 3237856056 Tel: Fax: +1 3237856059 Email: ceara.sadler@andaz.com Web: www.westhollywood.andaz.com Contact: Ceara Sadler Exhibiting with Hyatt Hotels & Resorts

EM1800

Via Guariglia,38, Raito 84019 Italy Tel: Fax: +39 089 210690 +39 089 763115 Email: segreteria@anbba.it Web: www.anbba.it Contact: Marco Piscopo Exhibiting with Italian State Tourist Board (ENIT)

ANDALUCIA

Andaz West Hollywood

GV225

40 Liverpool Street, London EC2M 7QN United Kingdom +44 20 7618 5080 Fax: +44 20 7618 5055 Tel: Email: roxanne.markovina@andaz.com Web: www.liverpoolstreet.andaz.com Contact: Roxanne Markovina Exhibiting with Hyatt Hotels & Resorts

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IN450

Tourism House, Hyderguda, Hyderabad Andhra Pradesh, 500029 India Tel: +91 40 23450165 Fax: +91 40 23261801 Email: anil.musthafa@stark.in www.aptdc.in Web: Contact: Anil Musthafa Exhibiting with India Tourism

Andorra Turisme, S.A.U.

EM1650

C/ Prat De La Creu, 59-65, Esc. D, 4art, Andorra La Vella Andorra, AD 500 Andorra +376 891189 Tel: Fax: +376 828123 Email: turisme@andorraturisme.ad Web: www.andorra.ad Contact: Roger Pie Andorra is a country of privileged situation and unique history. Surrounded by the mountains of the Pyrenees this stunningly beautiful country is a paradise for the practice of winter sports and summer activities. Andorra offers quality shopping at competitve prices, excellent hotels and restaurants and thermal spa’s.

André Tours

EM900

Av.do Brasil - 43 - 2º Esq., Lisboa Portugal, 1700-062 LISBOA Portugal +351 217815390 Fax: +351 217815399 Tel: Email: lisboa@andretours.pt Web: www.andretours.pt Contact: Vanessa Melo Exhibiting with Portugal

AF180

Tripoli, Tripoli Libya Tel: +218 912140508 Email: INFO@ANNAWASI.COM Web: WWW.ANNAWASITOURS.COM Contact: ELHSDI MAHFOUD Exhibiting with LIBYAN EXPORT PROMOTION CENTER

Annset Holidays Inc

AS100

Unit 502 Dona Felisa Syjuco Bldg, 1872 Remedios St. Corner Taft Ave, Manila 1004 Philippines Tel: Fax: +63 24006526 +63 24006521 Email: finasjoven@annsetholidays.com.ph Web: www.annsetholidays.com.ph Contact: Serafina Joven Exhibiting with Philippines Department Of Tourism

Anse Chastanet

CA325

Po Box 7000, 1 - 1000 Anse Chastanet Road, Soufriere Saint Lucia Tel: Fax: +1758 459 7700 +1758 459 7000 Email: karolin@candw.lc www.ansechastanet.com and Web: www.jademountain.com Contact: Karolin Troubetzkoy Exhibiting with Saint Lucia Tourist Board


EXHIBITOR PROFILES Antalya Chamber of Commerce and Industry

Antoinette Hotels

EM975

Cevreyolu Uzeri Goksu Mahallesi Gazi Bulvari No:531, Antalya 7310 Turkey Tel: +90 2423143741 Fax: +90 2423143738 Email: tince@atso.org.tr Web: www.atso.org.tr Contact: Tulay Ince Exhibiting with Enterprise Europe Network Mediterranean

EM800,EM850

Goksu Mah. Gazi Bulvari No: 531, Antalya 7310 Turkey Tel: +90 242 314 37 60 Fax: +90 242 314 37 86 Email: asekerci@atso.org.tr Web: www.atso.org.tr Contact: Çetin Osman Budak Exhibiting with Turkish Culture & Tourism Office

EM800,EM850

Goksu Mah. Gazi Bulvari No: 531 07310, Antalya Turkey Tel: +90 536 318 55 07 Fax: +90 242 314 37 86 Email: aunal@atso.org.tr Web: www.antalyaexpo2016.com.tr Contact: Ali Nazim Balcioglu Exhibiting with Turkish Culture & Tourism Office

EM800,EM850

Goksu Mah. Gazi Bulvari No: 531 07310, Antalya Turkey Tel: +90 242 314 38 07 Fax: +90 242 314 38 07 Email: sinan.inan@antalyaconvention.org Web: www.antalyaconvention.org Contact: Sinan Inan Exhibiting with Turkish Culture & Tourism Office

ANTARCTICA XXI

LA400

O higgins 1170, Punta Arenas Chile Tel: +56 61614100 Email: sales@antarcticaxxi.com Web: www.antarcticaxxi.com Contact: Brigitte Laemmle Exhibiting with Chile

ANTARPPLY

LA350

Apex Hotels

EM1450

EM260

Passeig Del Ferrocarril 339, 3º 4ª E, Barcelona Catalonia, 8860 Spain Tel: Fax: +34 936455271 +34 936455272 Email: mmarkovich@antheatravel.com Web: www.antheatravel.com Contact: Mario Markovich Exhibiting with CATALONIA, CATALAN TOURIST BOARD

Antigua and Barbuda Tourism Authority

CA150 Victoria House, 4th Floor, Victoria Road, Essex CM1 1JR United Kingdom Tel: +44 1245 707471 Fax: +44 1245 707478 Email: tourisminfo@aandbtourism.com Web: www.visitantiguabarbuda.co.uk Contact: Cherrie Osborne Antigua and Barbuda offers 365 pink and white sand beaches and much much more. Come to stand to find out about our variety of hotels, our year round events and numerous land and sea activities. Meet the experts from every segment of tourism on stand CA130 and discover more.

UKI400

Apex Hotels House, 32 Hailes Avenue, Edinburgh EH13 0LZ United Kingdom Tel: +44 0131 441 0465 Fax: +44 0131 441 0444 Email: Yuva.Arumugam@apexhotels.co.uk Web: www.apexhotels.co.uk Contact: Lucy McNicoll Exhibiting with UKinbound

APHRODITE HILLS RESORT

EM1640

EM1100

3 Aphrodite Ave., Kouklia, Pafos 8509 Cyprus Tel: Fax: +357 26828001 +357 26828000 Email: info@aphroditehills.com Web: www.aphroditehills.com Contact: DEMETRIS DEMETRIOU Exhibiting with Cyprus Tourism Organisation

Apida (EGOZERO Project)

EM500

Hacquetova 3, Ljubljana 1000 Slovenia Tel: +386 1 43 18 252 Fax: +386 1 43 14 032 Email: anja.karnicar@egozero.si Web: www.egozero.si Contact: Anja Karnicar Exhibiting with Slovenian Tourist Board

IN450

Apollo Voyages Pvt. Ltd

CA150

36 Yashwant Place, Chanakyapuri, New Delhi 110021 India Tel: +91 11 24107979 Fax: +91 11 26872517 Email: apollovoyages@usa.net Web: www.apollovoyages.com Contact: Harminder S Saini Exhibiting with India Tourism

Appian Line

EM1685

Via Cesare Balbo 35, Roma Roma, 184 Italy Tel: +39 0648786203 Fax: +39 064820596 Email: CostanzaGalli@appianline.it Web: www.appianline.it Contact: Philip George Exhibiting with Incoming Italia

AQUA HOTEL

EM1640

Avinguda Del Mar, 16, Santa Susanna Catalonia, E-08398 Spain Tel: +34 93 767 82 11 Fax: +34 93 767 80 78 Email: montsegonzalez@aquahotel.com Web: www.aquahotel.com Contact: Montse González Exhibiting with CATALONIA, CATALAN TOURIST BOARD

AQUA SOL HOTELS Public Company Ltd

EM1100

Pelagos House, 10 Apostolou Varnava Str., P.o. Box 40236, Larnaka 6023 Cyprus Tel: Fax: +357 24202120 +357 24202020 Email: info@aquasolhotels.com.cy Web: www.aquasolhotels.com Contact: Michalis Dymiotis Exhibiting with Cyprus Tourism Organisation

Aqua Vista Hotels

EM1001

Unit 3c Hampton Works, 117-119 Sheel Lane | East Sheen, London SW14 8AE United Kingdom Tel: +44 20 3286 1904 Email: marketing@aquavistahotels.com Web: www.aquavistahotels.com Contact: George GRAFAKOS “Dreams… that become memories”Aqua Vista Hotels is a collection of exceptional boutique hotels comprised of a few selected properties. This compilation of extraordinary boutique hotels caters for every type of traveler, guarantying memorable experiences tailored to your special needs and desires.

Aquila Hotels & Resorts

Antigua Hotels & Tourist Association Po Box 454, Island House, Newgate Street, St. John’s Antigua And Barbuda +1268 4620374 Tel: Fax: +1268 4623702 Email: neil@antiguahotels.org Web: www.antiguahotels.org Contact: Neil Forrester Exhibiting with Antigua and Barbuda Tourism Authority

CA430

Aqua Cat Cruises 3700 Hacienda Blvd Suite G, Florida Davie, 33314 United States Tel: +1 2423565432 Email: peggy@aquacatcruises.com Web: www.aquacatcruises.com Contact: Peggy Purdy Exhibiting with The Islands of The Bahamas

1 Schorsa Street, Minsk 220014 Belarus Tel: +375 17 328 15 87 Email: info@comforthotel.by Web: www.comforthotel.by Contact: Ekaterina Vaganova Exhibiting with Belarus National Tourism Agency

Gobernador Paz 633 1º, Ushuaia Tierra Del Fuego, 9410 Argentina Tel: +54 2901 43 3636 Fax: +54 2901 43 7728 Email: utehohnbowen@antarpply.com Web: www.antarpply.com Contact: Ute Hohn Bowen Exhibiting with Argentina - National Institute for Tourism Promotion

ANTHEA TRAVEL

EM1800

Avda. Ernesto Sarti, 18, Costa Adeje, Santa Cruz De Tenerife Canary Islands, 38660 Spain Tel: +34 922 712 815 Fax: +34 922 712 862 Email: direccion@playaolid.com Web: www.playaolid.com Contact: Blas Rodríguez Exhibiting with Tenerife Tourism Corporation

Aparthotel Comfort

ME100 P.o.box 2565, Aqaba 77110, Aqaba Jordan, Jordan Tel: Fax: +962 3 2091079 +962 3 2091000 Email: gnasser@aseza.jo Web: www.aqabazone.com Contact: Ghassan Nasser Exhibiting with Jordan Tourism Board

Ninchi 6, Pesaro 61100 Italy Tel: +39 0721 370077 Fax: +39 0721 34877 Email: info@apahotel.it Web: www.apahotel.it Contact: Roberto Signorini Exhibiting with Italian State Tourist Board (ENIT)

APARTAMENTOS PLAYAOLID Antalya The Destination

45 Moo2 Kukkak Takaupa, Phang-nga Thailand Tel: Fax: +66 76 584445 +66 76 584444 Email: secretary@apsarasresort.com Web: www.apsarasresort.com Contact: Adjerat Chamfung Exhibiting with Thailand (Tourism Authority of)

EM1200

Grote Markt 15, Antwerpen 2000 Belgium Tel: Fax: +32 3 338 95 35 +32 3 338 95 13 Email: sales@stad.antwerpen.be Web: www.visitantwerpen.be Contact: Sylvia Van Craen Exhibiting with Flanders-Brussels Tourist Office

APA Hotels Pesaro Antalya Expo 2016

AS300

APSARAS Beach Resort & Spa

Aqaba Special Economic Zone Authority Antwerp Tourism & Convention

Antalya City - ATSO

UKI400

Beaufort Road, Kingston Upon Thames Surrey, KT1 2TQ United Kingdom Tel: +44 08445678950 Fax: +44 020 8541 1163 Email: patricias@antoinettehotels.com Web: www.antoinettehotels.com Contact: Patricia Stirling Exhibiting with UKinbound

A

EM1000

340 Kifisias Ave., Athens 154 51 Greece Tel: +30 210 6773356 Fax: +30 210 6773358 Email: marketing@aquilahotels.com Web: www.aquilahotels.com Contact: Konstantinos Vogiantzis Exhibiting with Greek National Tourism Organisation

AR Hotels & Resorts

EM1600

C/ Santa Maria 4, Alicante, 3710 Spain +34 902 99 65 69 Fax: +34 96 583 62 64 Tel: Email: jmaso@unitursa.com Web: www.unitursa.com Contact: Jaime Masó Exhibiting with Agencia Valenciana del Turisme

LA475

ARA Tours Apdo. 799-1007, Centro Colon, San Jose Costa Rica Tel: Fax: +506 22320363 +506 22320400 Email: sales@aratours.com Web: www.aratours.com Contact: Sandra Haun Exhibiting with Latincoming

Arab Hotel Association

ME250

Arab Hotel Association, Arab Hotel Association, Jerusalem Palestine, OO972 Palestine Tel: Fax: +970 026283118 +970 026283118 Email: edirector@palestinehotels.ps www.palestinehotels.ps Web: Contact: Elias El Arja Exhibiting with Palestinian National Authority

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EXHIBITOR PROFILES

Arabian Adventures - The Destination Management Company

ARCOTEL Hotels & Resorts

ME450

P. O. Box 7631, Emirates Holidays Building - 04th Floor, Dubai Dubai, United Arab Emirates +971 4 343 9966 Fax: +971 4 343 9300 Tel: Email: aa-bd@emirates.com Web: www.arabian-adventures.com Contact: Peter Payet Exhibiting with Emirates

Arabian Travel Market

ME400

Gateway House, 28, The Quadrant, Richmond TW9 1DN United Kingdom Tel: +44 0208 910 7958 Email: lise.esser@reedexpo.co.uk Web: www.arabiantravelmarket.com Contact: Lise Esser Exhibiting with Dubai - Department of Tourism & Commerce Marketing

ARAGÓN

EM1300

Paseo Maria Agustin, 36, Zaragoza 50004 Spain Tel: +34 976 71 41 42 Fax: +34 976 71 47 31 Email: promo.tur.eco@aragon.es Web: www.turismodearagon.com Contact: Rafael Arnaíz Exhibiting with TURESPAÑA

Aranui Cruises / Intercontinental Hotels

AS655

83, Bd Saint Marcel, Paris 75013 France Tel: +33 12345678 Email: croisieres@aranui.info Contact: Vaima Devimeux Exhibiting with Tahiti Tourisme

LA300

LA400

ARAUCANIA Thiers 539, Temuco Chile Tel: +56 45211969 Email: mema@sernatur.cl Web: www.chile.travel Contact: María Eliana Muñoz Exhibiting with Chile

EM1678

Via Molini 11, Manarola Sp, 19017 Italy Tel: +39 0187760083 Fax: +39 0187760798 Email: info@italiafantastica.com Web: www.arbaspaa.com Contact: Catherina Unger Exhibiting with Agenzia Regionale per la Promozione Turistica ‘in Liguria’

EM1800

Via Capri, 59, Tortoli/arbatax 48048 Italy Tel: +39 0782667790 Fax: +39 0782667795 Email: sales@omniaprivilege.com Web: WWW.ARBATAXPARK.COM Contact: Daniela Laconca Exhibiting with Italian State Tourist Board (ENIT)

ARBOLAR FORMACIÓN Y OCIO ACTIVO, S.L.

EM1475 C/ Mayor, 31-6ºdcha., Cartagena 30201 Spain Tel: Fax: +34 968123867 +34 651559056 Email: informacion@arbolar.com Web: www.arbolar.com Contact: Andrés Martínez Exhibiting with REGION OF MURCIA

ArchiMete

EM140a

Rewentlowsgade 30, Copenhagen V, Copenhagen DK-1651 Denmark Tel: +45 33253221 Email: aatour@arctic-adventure.dk Web: www.arctic-adventure.dk Contact: Peter Morell Exhibiting with Visit Iceland

Libya Garden City, Tripoli Libya Tel: +218 914106263 Email: INFO@ARKNO.COM Web: WWW.ARKNO.COM Contact: GHUMA TARHUNI Exhibiting with LIBYAN EXPORT PROMOTION CENTER

ARKTUR Tour Operator & DMC

EM140c

Sjøgata 14, Tromsø 9008 Norway Tel: +47 93443443 Email: info@guide-gunnar.no Web: www.arcticpolare.no Contact: Gunnar Hildonen Exhibiting with Visit Norway / Innovation Norway

EM1220

Place Du Marche, 15, La Roche-en-ardenne Belgian Luxemburg, B-6980 Belgium Tel: Fax: +32 84367836 +32 84367736 Email: olivier.lefevre@la-roche-tourisme.com Web: www.ardenne-attractions.be Contact: Olivier Lefevre Exhibiting with Belgian Tourist Board Brussels-Wallonia

LA550

EM1800

Loc. Tramariglio 52, Alghero 7041 Italy Tel: +39 333 6744889 Email: archimete@archimete.it Web: www.archimete.it Contact: Marco Giovenco Exhibiting with Italian State Tourist Board (ENIT)

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La Fortuna San Carlos 10 Km, No De La Iglesia Catolica, Alajuela Costa Rica, Costa Rica Tel: Fax: +506 24791710 +506 24791700 Email: ricardo@hotelarenalkioro.com Web: www.hotelarenalkioro.com Contact: Ricardo Araya Exhibiting with Costa Rica Tourist Board

ARES CAPITAL SA

EM1350

C/ Marzo 34, Marzo 34, Madrid Madrid, 28022 Spain Tel: +34 00 34 91 7462417 Fax: +34 0034091032901067 Email: carmen.blanco@aerocity.com www.aresmobile.com Web: Contact: Carmen Blanco Exhibiting with TURESPAÑA

Argentario Golf Resort & Spa

EM1660

Argentina - National Institute for Tourism Promotion

LA350

Paraguay 866, 4º Floor, Buenos Aires C1057AAL Argentina Tel: +54 1148501400 Fax: +54 1148501403 Email: eparrilli@argentina.travel Web: www.argentina.travel Contact: George Scott Hill The National Institute for Tourism Promotion promotes Argentina as a complete travel destination to fit everyone’s preferences. Argentina offers diversified supply to your customers: Iguazu Falls, Salta, Humahuaca, Mendoza, Talampaya, Moon Valley. Patagonia: Lakes, Glaciers, Peninsula Valdes, Tierra del Fuego, Antarctica. Buenos Aires City.

Arian’s Tours, S.A/Panama

LA560

Via Espana, Plaza De La Concordia, Local N 143a, Panama 82300201 Panama +507 2131172 Tel: Fax: +507 2132064 Email: maria@arianstourspty.com Web: www.arianstourspty.com Contact: Maria Chavez Exhibiting with Central America Tourism Agency (CATA)

EM1180

50 Mashtots Ave, Suite 22 A, Yerevan Yerevan, 9 Armenia Tel: +374 10 582 457 091 404697 Fax: +374 10 582 475 Email: nellie@seearmenia.net www.seearmenia.net Web: Contact: Nelli Malkhasyan Exhibiting with Armenian National Tourism Organization

EM1180

7 Abovyan Str., Yerevan 1 Armenia Tel: Fax: +374 10 568626 +374 10 582292 Email: office@tourism.am Web: www.armeniaholidays.com Exhibiting with Armenian National Tourism Organization

Armenia Travel

EM1180

4 Vardanants Str., Yerevan 10 Armenia Tel: Fax: +374 10 526106 +374 10 563667 Email: incoming@armeniatravel.am Web: www.armeniatravel.am Contact: Kristina Gharibyan Exhibiting with Armenian National Tourism Organization

Armenian National Tourism Organization

Via Acquedotto Leopoldino Snc, Porto Ercole Grosseto, Italy Tel: +39 05641828426 Fax: +39 0564810895 Email: a.gravitskaya@argentarioresort.it Web: www.argentariogolfresortspa.it Contact: Anya Gravitskaya Exhibiting with Toscana Promozione

EM400

Dorfstrasse 8, St. Anton Am Arlberg Tirol, 6580 Austria Tel: +43 5446 226926 Fax: +43 5446 2532 Email: wilma@tirol.com Web: www.arlberg.net Contact: Wilma Himmelfreundpointner Exhibiting with Austrian National Tourist Office

Armenia / Princess Maneh Tours Ardenne Attractions

EM160

Office 309, Esplanadna Street, Kyiv 1001 Ukraine +380 444907137 Fax: +380 444907138 Tel: Email: natalias@arktur.ua Web: www.arktur.ua Contact: Natalia Soboleva Exhibiting with Ukraine

Arlberg Marketing Arctic Polare

AF180

ARKNO TOURS

Armenia Holidays

Manuel Olguin 901, Santiago De Surco, Lima Lima, LIMA 33 Peru Tel: Fax: +51 4346199 +51 4341452 Email: galvarez@aranwahotels.com Web: www.aranwahotels.com Contact: Elena Subauste Exhibiting with PromPeru

ARBATAX PARK RESORT

Arctic Adventure

Arenal Kioro Suites & Spa

Aranwa Hotels Resorts & Spas

Arbaspàa

EM400

Konstantingasse 6-8, Vienna 1160 Austria Tel: Fax: +43 1 52165919 +43 1 52165913 Email: reinhard.toifl@arcotelhotels.com Web: www.arcotelhotels.com Contact: Reinhard Toifl Exhibiting with Austrian National Tourist Office

EM1180

5 Mher Mkrtchian Street, Yerevan 10 Armenia Tel: Fax: +374 10 543167 +374 10 583521 Email: info@armeniainfo.am Web: www.armeniainfo.am Contact: Syuzanna Azoyan The Armenian National Tourism Organization is the primary voice of Armenia’s tourism sector and is dedicated to representing, promoting and supporting Armenia’s tourism growth, now and in the future.

ARMINTOUR

EM1180

1 Pavstos Buzand Street, Yerevan Armenia Tel: Fax: +374 10560815 +374 10582282 Email: armint1@arminco.com Web: www.armintour.com Contact: Hasmik Matsakyan Exhibiting with Armenian National Tourism Organization

ARMOTOURS/Touroperator

LA550

Calle 9 Y Avenida 6 Centro Plaza 2° Piso Catedral, San Jose San Jose, 10104 Costa Rica Tel: Fax: +506 22570202 +506 22570202 Email: info@armotours.com Web: www.armotours.com Contact: Alvaro Arguedas Exhibiting with Costa Rica Tourist Board

ARONA TOURIST BOARD

EM1450

C/ Calvario ,5, Santa Cruz De Tenerife Canary Islands, 38640 Spain Tel: Fax: +34 922725186 +34 922725203 Email: turismo@arona.travel www.arona.travel Web: Contact: Francisco José Niño Rodríguez Exhibiting with Tenerife Tourism Corporation


EXHIBITOR PROFILES Art - Hotel Gran Paradiso

EM1800

Via Catigliano, 9, Sorrento 80067 Italy Tel: +39 081 8073700 Fax: +39 081 8783555 Email: info@hotelgranparadiso.com Web: www.arthotelgranparadiso.com Contact: Alberto Colonna Exhibiting with Italian State Tourist Board (ENIT)

Art in Tour, Travel Agency

EM1180

16 Mkhitar Heratsi Street, Yerevan 25 Armenia Tel: +374 10542555 Email: director@artintour.am Web: www.artintour.am Contact: Diana Harutyunyan Exhibiting with Armenian National Tourism Organization

ArtHotel & Park Lecce

EM1675

Via Giorgio De Chirico 1, Lecce Italy Tel: +39 0832214214 Email: direzione@arthotel-lecce.com Contact: Canio Sabia Exhibiting with Regione Puglia

CA420

Lg Smith Boulevard 101, Oranjestad Aruba Tel: Fax: +297 5206674 +297 5869000 Email: Interreps@interreps.eu Web: www.arubamarriott.com Contact: Lydia Haveman Exhibiting with Aruba Tourism Authority

CA420

Wonderfully different Aruba experiences the perfect climate of the Dutch Caribbean all year round. White sand beaches, turquoise waters, Colonial architecture and tubular cacti give the 70 square mile island a unique landscape. Aruba lies 25 miles from the South American coastline and is alive with the spirit of salsa!

IN450

Government Of Arunachal Pradesh, Arunachal Bhawan , Tourism Office, Itanagar Arunachal Pradesh, 791 110 India +91 791 110 Tel: Email: Adong12@yahoo.com Web: www.arunachaltourism.com Contact: Adong Mayong Exhibiting with India Tourism

Aryans Tours

EM1180

43 Giulbenkyan St., Office 179, Yerevan 33 Armenia Tel: Fax: +374 10220140 +374 10220138 Email: info@conference.am Web: www.conference.am Contact: Avetik Ghukasyan Exhibiting with Armenian National Tourism Organization

Aryavit Travels

IN400

1154, Llnd Floor, Johri Bazaar, Jaipur Rajasthan, India Tel: +91 9414345460 Email: info@aryavittravels.net Web: www.aryavittravels.net Contact: Ram Mishra Exhibiting with India Tourism

AS Hotels Milan and Monza

EM1800

Corso Como, 52, Milan - Limbiate Lombardy - Monza & Brianza, 20812 Italy Tel: +39 0362 6440444 Fax: +39 0362 6440333 Email: info@ashotels.it Web: www.ashotels.it Contact: Alessia Surfaro Exhibiting with Italian State Tourist Board (ENIT)

Asanja Africa Limited

GV303

Ascott (The Ascott Limited)

No. 2 Anthony Road, Ascott Centre For Excellence, Singapore Singapore, 229956 Singapore Tel: Fax: +65 65003463 +65 65003409 Email: sylvia.tan@the-ascott.com Web: www.the-ascott.com Contact: Sylvia Tan The Ascott Limited is the largest international serviced apartment owner-operator with over 28,000 serviced residence units in key cities of Asia, Europe and the Gulf region. The group operates three brands â&#x20AC;&#x201C; Ascott, Citadines and Somerset. Its portfolio spans over 70 cities across more than 20 countries.

AF180

Tripoli, Tripoli Libya Tel: +218 927714006 Fax: +218 213345369 Email: ASFAR@LIBYABOOKING.LY Web: WWW.LIBYABOOKING.LY Contact: WESAM ALGHAGIGI Exhibiting with LIBYAN EXPORT PROMOTION CENTER

Ashling Hotel

R.j. Schimmelpennincklaan 1, The Hague Zuid-holland, 2517 JN Netherlands Tel: Fax: +31 703604877 +31 703028040 Email: ata.europe@aruba.com Web: www.aruba.com Contact: Tirso Tromp

Arunachal Pradesh Tourism

105/111 Euston Street, London NW1 2EW United Kingdom Tel: +44 (0)2073884443 Fax: +44 (0)2073887623 Email: alexr@asatours.co.uk Web: www.asatours.co.uk Contact: Alexander Ruggeri Exhibiting with Travel To Marketing

ASFAR ALHUROJ TOURS

Aruba Marriott Resort & Stellaris Casino

Aruba Tourism Authority

GV120

Asatours LTD

AF498

P.o. Box 79403, Dar Es Salaam Tanzania, 255 Tanzania, United Republic Of Tel: +255 788 221 440 Fax: +255 22 277 1708 Email: info@asanjaafrica.com Web: www.asanjaafrica.com Contact: Harjot Mann Exhibiting with Tanzania Tourist Board

UKI600

ASHOTEL

IN450

EM1450

Rambla Santa Cruz, 147- 1Âş, Santa Cruz De Tenerife, Santa Cruz De Tenerife Canary Islands, 38001 Spain Tel: Fax: +34 922 244310 +34 922 243988 Email: monica.acosta@ashotel.es Web: www.ashotel.es Contact: Juan Pablo Gonzalez Cruz Exhibiting with Tenerife Tourism Corporation

Asia Adventures, travel company

AS70

27/10, Office 23 Kunaev Str., Tashkent Uzbekistan, 100015 Uzbekistan Tel: +998 711506280 Fax: +998 712562585 Email: info@asad.uz Web: www.asad.uz Contact: Gennadiy Gerasimenko Exhibiting with Uzbekistan

Asia Europe TCI

GV305

Suite 21, Penhurst House, 352-356 Battersea Park Road, London London, SW11 3BY United Kingdom Tel: +44 (0) 20 3006 5309 Fax: +44 845 833 7708 Email: info@asiaeuropetci.com Web: www.asiaeuropetci.com Contact: Mauro Bernesi Exhibiting with ETOA - European Tour Operators Association

Asia Experience Tours Sdn. Bhd. 17-2, 17th Floor, Wisma Uoa Ii, Kuala Lumpur 50450 Malaysia Tel: Fax: +60 327139990 +60 327319919 Email: jason@asia-experience.com Web: www.asia-experience.com Contact: Jason Beh Exhibiting with Malaysia Tourism Promotion Board

Asia Pattaya Hotel

AS200

AS300

352 Moo 2 Nongpreu, Banglamung Pattaya City, Chonburi 20150 Thailand Tel: +66 38 250 40111 Fax: +66 38 250 496 Email: dos@asiahotel.co.th Web: www.asiahotel.co.th Contact: Surapong Techaruvichit Exhibiting with Thailand (Tourism Authority of)

Asia Travel & Tours Pvt. Ltd

IN450

80/19 B-g.f, Malviya Nagar, New Delhi New Delhi, 110017 India Tel: +91 718673777 Email: rajesh@asia-travels.in Contact: Rajesh Verma Exhibiting with India Tourism

AS200

2nd Floor, Tune Hotel, 100, Burma Road, Penang 10050 Malaysia Tel: Fax: +60 4 226 5140 +60 4 226 4140 Email: farhan@asiatravel-adventures.com Contact: Farhan Abdullah Exhibiting with Malaysia Tourism Promotion Board

Asia World Enterprise Co., Ltd.

Ashok Watika, Queens Raod Crossing, Ajmer Road, Jaipur, Rajasthan India, 302019 India Tel: +91 9829063051 Fax: +91 1412811180 Email: kamal@ashokaholidays.com Web: www.ashokaholidays.com Contact: Kamal Sarawgi Exhibiting with India Tourism

AS480

66 Hang Than Str., Hanoi 10000 Vietnam Tel: Fax: +84 437567862 +84 438364212 Email: info@asiapacifictravel.vn Web: www.asiapacifictravel.vn Contact: Giang Nam Nguyen Exhibiting with Vietnam National Administration Of Tourism

Asia Travel Adventures Sdn Bhd

Parkgate Street, Dublin 8 Ireland +353 1 677 2324 Fax: +353 1 679 3783 Tel: Email: dlambe@ashlinghotel.ie Web: www.ashlinghotel.ie Contact: Dermot Lambe Exhibiting with Tourism Ireland

Ashoka Holidays

ASIA PACIFIC TRAVEL Co., ltd

A

AS300

1040/19 Asia World Building, Soi Sukhumvit 101 (Punnawithi 34), Bang-chak, Phra-kanong District, Bangkok 10260 Thailand Tel: Fax: +66 2 332 2851 +66 2 332 1771 Email: stefanie@asiaworld-travel.com Web: www.asiaworld-travel.com Contact: Stefanie Benjamin Exhibiting with Thailand (Tourism Authority of)

Asian Adventures

AS600

74 A 1/1 Park Street, Colombo 02 Sri Lanka Tel: +94 112300223 Email: sanjaya@asianadventures.lk Web: www.asianadventures.lk Contact: Sanjaya Dahanaggamaarachchi Exhibiting with Sri Lanka Tourism Promotion Bureau

Asian Overland Services Tours & Travel Sdn. Bhd.

AS200

No 39 & 40 Jalan Mamanda 9, Ampang Point, Kuala Lumpur Malaysia, 68000 Malaysia Tel: Fax: +60 342529800 +60 342529100 Email: sales@asianoverland.com.my Web: www.asianoverland.com.my Contact: Noor Mohammad Ismail Exhibiting with Malaysia Tourism Promotion Board

Asian Trails Ltd

AS301

9th Floor, Sg Tower, 161/1 Soi Mahadlek Luang 3, Bangkok 10330 Thailand Tel: Fax: +66 26518111 +66 26262000 Email: res@asiantrails.org Web: www.asiantrails.info Contact: Chanphen Ruksakulkiati Asian Trails is a leading inbound tour operator in Asia with our own offices in Thailand, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Vietnam, and China. We specialise in providing destination management services of an exceptional standard, and are your perfect partner to meet all of your requirements.

Asilia

AF550

Unit G8 Victoria Junction, Prestwich Street, Cape Town 8001 South Africa +27 27 21 418 0468 Tel: Email: vanessa@asiliaafrica.com Web: www.asiliaafrica.com Contact: Gordie Owles Exhibiting with Atta The African Travel & Tourism Association

World Travel Market Catalogue 2012 273


A

EXHIBITOR PROFILES AS445

ASISTEN TRAVEL 2e Etage Tour Forello Zi Tanjombato, Antananarivo Madagascar +261 20 22 577 55 Tel: Email: zarasoa@asisten-travel.com Web: www.asisten-travel.com Contact: Zarasoa RAJAONARISON Exhibiting with Madagascar National Tourism Board

Asla Travel Group

Room 702, Peninsula Centre, 67 Mody Road, Kowloon Hong Kong +852 2722 1216 Tel: Fax: +852 2369 5687 Email: marketing@associatedtours.com.hk Web: www.associatedtours.com.hk Contact: Winny Fong Exhibiting with Hong Kong Tourism Board

EM507

Bridgefoot House, 159 High Street, Huntingdon Cambridgeshire, PE29 3TF United Kingdom Tel: +44 1480433783 Fax: +44 1480411561 Email: deanam@aslatravelgroup.com Web: www.aslatravelgroup.com Contact: Deana Mash Russia, Ukraine, Baltics & Eastern Europe - providing expert solutions for your group/FIT needs. With our own offices throughout the region, we supply seamless arrangements for tour series, incentives, city breaks, sports & ad-hoc groups. Leading supplier of hotels for online reservation systems. Preferred partner of many leading tour operators.

Asociacion de Hoteles y Alojamientos Turísticos Alicante Sur

EM1600

C/ La Isla 34, Pilar De La Horadada Alicante, 3190 Spain Tel: Fax: +34 966188588 +34 965352281 Email: info@hotelesalicantesur.es Web: www.alicantesurhoteles.com Contact: Joan Palau Exhibiting with Agencia Valenciana del Turisme

ASOCIACION DE HOTELES Y CAMPOS DE GOLF EM1500 DE EL TOYO - CABO DE GATA Juegos Mediterraneos Argel, S/n, Almeria 4131 Spain Tel: Fax: +34 950208583 +34 950208583 Email: samira@andalucia.org Contact: Jose R. Espinosa Exhibiting with ANDALUCIA

ASOCIACIÓN PARA LA PROMOCION TURISTICA EM1500 DE LA AXARQUIA Avda. De Andalucia, 110, Velez-malaga Malaga, 29740 Spain Tel: Fax: +34 952542804 +34 952542808 Email: samira@andalucia.org Web: www.axarquiacostadelsol.es Contact: Elisa Paez Exhibiting with ANDALUCIA

ASR ‘Ratobortsy’

AS250

Associated Tours Ltd.

EM240

34, Verhniya Str., Moscow 125040 Russian Federation Tel: Fax: +7 495 5895441 +7 495 5895441 Email: info@ratobor.com Web: www.ratobor.com Contact: Daria Isaeva Exhibiting with Moscow Exhibition and Convention Agency

AS500

Association Hotels de Charme

Pearle Beach Pearle Beach Resort & Spa, Flic En Flac Mauritius Tel: Fax: +230 4538405 +230 212 2966 Email: assohotels@gmail.com Contact: Bissoon Mungroo Mungroo Exhibiting with Mauritius Tourism Promotion Authority

ASSOCIATION OF CYPRUS TRAVEL AGENTS (ACTA)

EM1100

Po Box 22369, Lefkosia 1521 Cyprus Tel: Fax: +357 22660330 +357 22666435 Email: acta@acta.org.cy Web: www.acta.org.cy Contact: Yiannis Michaelides Exhibiting with Cyprus Tourism Organisation

Association of Tourist Operators

AS500

EM1800

Via Delle Terme 62, Salice Terme 27052 Italy Tel: +39 333 6861943 Email: albergatorioltrepo@gmail.com Web: www.albergatorioltrepo.it Contact: Francesco Preti Exhibiting with Italian State Tourist Board (ENIT)

Associazione gestioni Museali - Museo del Tesoro di San Gennaro

ASTURIAS - GREEN SPAIN

EM1300

Laboral-ciudad De La Cultura., C/ Luis Hoya Blanco, 261, Gijon Asturias, 33203 Spain Tel: +34 984 493 550 Fax: +34 98 4493551 Email: tatiana.gonzalez@infoasturias.com Web: www.infoasturias.com Contact: Tatiana González Exhibiting with TURESPAÑA

ATAHOTELS Spa

EM1920

Atahotels is one of the most important Italian hotel Group feauturing a wide and exclusive portfolio which includes : 4 and 5 stars city hotels, resorts in Sicily, Sardinia, Tuscany and Alps.Our goal is to provide our guests, both business travellers and leisure ones high quality and diversified services.

ATG Tickets

UKI409

7th Floor, Prince Consort House, Albert Embankment, London London, SE1 7TJ United Kingdom +44 0207 091 8706 Fax: +44 0207 091 8789 Tel: Email: groups@theambassadors.com Web: www.atgtickets.com Contact: Barry Grant ATG Tickets is the ticketing arm of Ambassador Theatre Group. Our experienced team provide a flexible service to our Travel Trade clients. We are not a faceless call-centre or just another ticket agent. As part of the UK’s largest theatre group we ticket all London shows and venues across Britain.

EM1800

Athens One Day Cruise-Hydraiki N.C

EM1000

18 Ermou Street, Athens 10563 Greece Tel: +30 210 3230 100 Fax: +30 210 3230 108 Email: alinadritsa@onedaycruise.gr Web: www.onedaycruise.gr Contact: Alina Critsa Exhibiting with Greek National Tourism Organisation

Viale Gramsci,17/b, Napoli 80122 Italy Tel: +39 081 294980 Email: progetti@museosangennaro.it Web: www.museosangennaro.it Contact: Diana Negri Exhibiting with Italian State Tourist Board (ENIT)

ASTA

EM240

146 Leninsky Prospect, Moscow 119526 Russian Federation Tel: Fax: +7 4954383083 +7 4956411000 Email: chekanova@mvka.ru Web: www.astrus.ru Contact: Andrey Mikhailets Exhibiting with Moscow Exhibition and Convention Agency

Via G. Murat, 17, Milan 20159 Italy Tel: Fax: +39 0289503643 +39 02895261 Email: sales@atahotels.it Web: www.atahotels.it Contact: Maurizio Cennamo

Ground Floor, Cyber Tower 1, Ebene Mauritius Tel: +230 454 8000 Email: presidentato@intnet.mu Contact: Ajay Jhurry Exhibiting with Mauritius Tourism Promotion Authority

Associazione Albergatori Oltrepo`

Astrus Moscow City Hotel - Central Tourist House

LA301

Athens-Attica Hotel Association

EM1000

1101 King Street, Suite 200, Alexandria Virginia, 22314 United States Tel: Fax: +1 7038388467 +1 7037392792 Email: join@asta.org Web: www.ASTA.org Contact: Courtney Beddia

24 Stadiou Street, Athens 105 64 Greece +30 210 3253123 Fax: +30 210 3235033 Tel: Email: aha@otenet.gr Web: www.all-athens-hotels.com Contact: George Angelis Exhibiting with Greek National Tourism Organisation

3b, Dirang Arcade, Gnb Road, Guwahati Assam, 781003 India Tel: +91 36102667871 Email: info@jungletravels.in Web: www.assambengalnavigation.com Contact: Ashish Phookan Exhibiting with India Tourism

ASTA, the American Society of Travel Agents, is the largest association of travel professionals worldwide. The majority of ASTA’s members are travel agencies. However, travel suppliers, such as cruise lines and tour operators join ASTA. We are the leading advocate for travel agents, the travel industry and the traveling public.

ATHS

Assam Bengal Navigation Co. Pvt. Ltd

AstiTurismo - ATL

Assam Bengal Navigation

IN400

IN450 3b Dirang Arcade, M.r.d Road, Guwahati Assam, 781003 India Tel: +91 9207042330 Fax: +91 361 2609446 Email: assambengal@rediffmail.com Web: www.assambengalnavigation.com Contact: Nirmalya Choudhury Exhibiting with India Tourism

ASTRAL Holidays JSC Assam Tourism

IN450

Government Of Assam, Station Road, Guwahati Assam, 781006 India Tel: +91 3612547102 Email: jaidut@yahoo.com www.assamtourism.org Web: Contact: Jaishima Dutta Exhibiting with India Tourism

Assembly Row

NA155

5 Middlesex Ave, Suite 401, Somerville MA 02145 United States +1 603 766 0606 Tel: Email: carolyn@cjfmarketinginternational.com Contact: Carolyn Feimster Exhibiting with Discover New England

274 World Travel Market Catalogue 2012

EM1800

Piazza Alfieri, 34, Asti 14100 Italy Tel: +39 0141 353034 Fax: +39 0141 356140 Email: info@astiturismo.it Web: www.astiturismo.it Contact: Wanda Migliore Exhibiting with Italian State Tourist Board (ENIT)

EM700

56, Kapitan Raicho Str., Fl. 5, Office 20, Plovdiv Bulgaria, 4000 Bulgaria Tel: +359 32 666 900 Fax: +359 32 666 900 Email: hristo@astralholidays.bg Web: www.astralholidays.bg Contact: Hristo Galbachev Exhibiting with Bulgaria, Ministry of Economy, Energy and Tourism

ASTRIDA TRAVEL

EM570

J.tumo-vaizganto Str. 5, Vilnius LT-01108 Lithuania Tel: Fax: +370 52123506 +370 52614459 Email: astrida@astrida.lt www.astrida.lt Web: Contact: Vytautas Grigaliunas Exhibiting with Lithuanian State Department of Tourism

EM1160

Rr. Durresit, P.102, Tirane 1010AL Albania Tel: +355 42 233 997 Fax: +355 42 233 913 Email: aths@aths-travel.com Web: www.aths-travel.com Contact: Vathi Besnik Exhibiting with Agjencia Kombetare e Turizmit - Albanian National Tourism Agency

Atlantic Canada Tourism Partnership

NA300 Po Box 2050, 25 Queen Street, Charlottetown Pei, C1A 7N7 Canada Tel: +1 902 367 0008 Email: kkeefe@tiapei.pe.ca Web: www.atlanticcanadaholiday.co.uk Contact: Kelley Keefe Exhibiting with Canadian Tourism Commission

Atlantic City, New Jersey 2314 Pacific Avenue, Atlantic City Atlantic, 8401 United States Tel: Fax: +1 6093452200 +1 6094497151 Email: hcolache@accva.com Web: www.doatlanticcity.com Contact: Heather Colache

NA175


EXHIBITOR PROFILES UKI600

Atlantic Hospitality Services

Regus Building, 1000 City Gate, Cork Ireland Tel: +353 21 4359320 Fax: +353 51 319876 Email: jhannick@waterfordcastle.com Web: www.atlantichospitalityservices.com Contact: Joanna Hannick Exhibiting with Tourism Ireland

EM640

ATLANTIC TOUR

202, Calea Victoriei, Bucharest 1 10098 Romania Tel: Fax: +40 213125916 +40 213127757 Email: razvan@atlantic.ro Web: www.atlantic.ro Contact: Razvan Teodorescu Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

AS540

Atoll Hideaway Holiday - Maldives

Rathuloage, Violet Hingun, Male’’ - 20026 Maldives, 200-26 Maldives Tel: +960 3333556 9607776577 Fax: +960 3333778 Email: info@atollhideaway.com Web: www.atollhideaway.com Contact: Mohamed Inan Exhibiting with Maldives Marketing & Public Relations Corporation

Atomium & Mini-Europe

EM1220

Bruparck, Brussels B-1020 Belgium Tel: Fax: +32 24782675 +32 24741324 Email: kvv@minieurope.eu Web: www.minieurope.eu www.atomium.be Contact: Kristof Van Vaerenbergh Exhibiting with Belgian Tourist Board Brussels-Wallonia

EM1100

ATLANTICA HOTELS & RESORTS

P.o.box 52001, Stymphalidon 2, Potamos Germasoyias, Lemesos Cyprus, 4060 Cyprus Tel: Fax: +357 25883555 +357 25883500 Email: sales2@atlanticahotels.com Web: www.atlanticahotels.com Contact: Fotini Ioannidou Exhibiting with Cyprus Tourism Organisation

ME400

Atlantis The Palm, Dubai

Po Box 211222, Cresent Road, Dubai United Arab Emirates Tel: +971 44260302 Email: lubeyya.busaidy@atlantisthepalm.com Web: www.atlantisthepalm.com Contact: Lubeyya Al Busaidy Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Vukovarska 19, Izidora Krsnjavoga 1, Zagreb Croatia, 20 000 Croatia Tel: +385 (1) 6387 730 Fax: +385 (1) 6387 731 Email: marketing@atlas.hr Web: www.atlas-croatia.com Contact: natasa kacar Exhibiting with Croatian National Tourist Board

AF300

Atlas Hospitality Morocco Route D’el Jadida, Casablanca 20000, Morocco Tel: +212 212 5 22 427475 Fax: +212 5 22 42 74 80 Email: fraissi@hotelsatlas.com Contact: Fatiha Raissi Exhibiting with Moroccan National Tourist Office

Atlas Voyages

44 Avenue Des Far, Casablanca, Casablanca Casablanca, 20000 Morocco Tel: +212 522 460100 Fax: +212 522 303580 Email: mbouatra@atlasvoyages.co.ma Web: WWW.ATLASVOYAGES.COM Contact: Meryem Bouatra Exhibiting with Moroccan National Tourist Office

Atlasjet

EM800,EM850

Senlikkoy Mah.yesilkoy Cad. No 9/a 34153 Florya-bakirkoy, Istanbul Turkey Tel: +90 212 6632000 800 Fax: +90 212 5733067 Email: nora@atlasjet.com Web: www.atlasjet.com Contact: Nora Alici Exhibiting with Turkish Culture & Tourism Office

AtlasJet Airlines

EM750

Room 617a, Terminal Building, Stansted Airport, Bassingbourn Road, London CM24 1QW United Kingdom Tel: +44 7411533496 Email: sacit.b@atlasjet.com Web: www.atlasjet.com Contact: Sacit Bag Exhibiting with North Cyprus Tourism Centre Ltd

Atoll Experience Pvt

AS540

10th Floor, Adk Tower, Ameer Ahmed Magu, Male’’ Maldives Tel: Fax: +960 3000701 +960 3000700 Email: info@atollexperience.com Web: www.atollexperience.com Contact: Rifayudeen A Exhibiting with Maldives Marketing & Public Relations Corporation

P.o.box 184827, Dubai United Arab Emirates Tel: +971 44508739 Email: y.abuawwad@auris-hotels.com Web: www.auris-hotels.com Contact: Yazan Abuawwad Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Aurora Sky Station/The King’s Trail part of Swedish Lapland

EM140b

Abisko Turiststation, Abisko 98107 Sweden Tel: Fax: +46 980 401 40 +46 980 402 00 Email: bengt.gustafsson@stfturist.se Web: www.auroraskystation.se / www.svenskaturistforeningen.se Contact: Bengt Gustafsson Exhibiting with VisitSweden

AS389

31, Olufemi Peters Street, Lagos Nigeria Tel: +234 8033056095 Email: ikechiuko@yahoo.com Contact: Ikechi Uko Exhibiting with Nigerian Tourism Development Corporation

Aurora Travel

Atrium Hotels, Luxury Hotels Collection

We provide wide range of travel services, from a single request to a sophisticated incentive package. Our staffs, who speak English, Spanish, French, Italian and German, realized your passion for a unique and memorable experience, are eager to share with you what it is all really about Indochina and Thailand.

EM1000

Head Office, Iliados Street, Rhodes Greece, 85100 Greece Tel: +30 22410 44901 Fax: +30 22410 44900 Email: info@atriumhotels.gr Web: www.atriumhotels.gr Contact: Costas Giakoumis Exhibiting with Greek National Tourism Organisation

AS650

P O Box 9172, Nadi Aiport Fiji Tel: Fax: +679 672 0389 +679 672 2811 Email: fiji@atspacific.com.fj Web: www.atspacific.com.fj Contact: Seruwaia Konousi Exhibiting with Fiji (Tourism Fiji)

ATS Pacific

AS550

AF550

56 Gloucester Road, London SW7 4UB United Kingdom Tel: +44 (0)2079374408 Fax: +44 (0)2079374830 Email: info@atta.travel Web: www.atta.travel Contact: Annabella Marquis Atta serves and supports business leaders in Africa. We have over 25 years of service tirelessly promoting pan African tourism to a worldwide audience. With 500 members we represent Africa’s premier network of tourism product. Atta offers: Information source, networking, media liaison, crisis management, lobbying, training, recognition and credibility.

Attitude Resorts

AS500

Royal Road, Bain Boeuf, Bain Boeuf Mauritius Tel: +230 2043800 Email: magali.davrincourt@hotels-attitude.com Web: www.attituderesorts.com Contact: Magali D’’Avrincourt-Petit Exhibiting with Mauritius Tourism Promotion Authority

Au Parc Hotel Fribourg

EM600

Rte De Villars 37, Fribourg 1701 Switzerland +41 26 429 56 56 Tel: Email: raymond.surchat@auparc-hotel.ch Web: www.auparc-hotel.ch Contact: Raymond Surchat Exhibiting with Switzerland Tourism

Auric Air Services Ltd

91b Ly Nam De, Hoan Kiem District, Hanoi 70007 Vietnam Tel: +84 4 3747 2597 Fax: +84 4 3747 2598 Email: sales-uk@auroratravel.asia Web: www.auroratravel.asia Contact: Nguyen Do Mai Anh

AUSTRAL NATURA

EM1300

C/ Nord 106, Barcelona Barcelona, 8221 Spain Tel: Fax: +34 937848537 +34 937071411 Email: tomeu@gekkoexperience.com Web: www.gekkoexperience.com Contact: Tomeu Adrover Exhibiting with TURESPAÑA

Australia - Tourism Australia

Level 10, 130 Elizabeth Street, Sydney Nsw, 2000 Australia Tel: +61 2 9268 2111 Fax: +61 2 9268 2111 Email: ats_pacific.uk@btopenworld.com Web: www.ats-pacific.com.au Contact: Valerie May Exhibiting with Australia - Tourism Australia

Atta The African Travel & Tourism Association

AF300

ME400

Auris Hotels Management

AF150

ATQ Tours

ATS Pacific

EM1250

ATLAS DMC

A

Tourism Australia is Australia’s national tourism marketing body responsible for international and domestic marketing, research and forecasting for the Australian tourism sector. As an Australian federal government funded body, Tourism Australia’s mission is to see Australia the most successfully marketed medium to long haul destination in the world.

Australia One Pty Ltd

AF498

AS550

4/134 Main Street, Osborne Park, Wa Australia, 6017 Australia +61 8 9385 3113 Tel: Email: mark.kommer@australiaone.com.au Web: www.australiaone.com.au Contact: Mark Kommer Exhibiting with Australia - Tourism Australia

Australian Walking Holidays

AS550

Level 5, 71 York Street, Sydney Nsw, 2000 Australia Tel: +61 02 8270 8400 Email: chris@worldexpeditions.com.au Web: www.australianwalkingholidays.com.au Contact: Christopher Buykx Exhibiting with Australia - Tourism Australia

AUSTRIA TREND HOTEL BRATISLAVA

EM440

Vysoka 2/a, Bratislava 81106 Slovakia Tel: Fax: +421 252775826 +421 917443470 Email: david.pobjecky@austria-trend.at Web: www.austria-trend.at Contact: David Pobjecky Exhibiting with Slovak Tourist Board

Austria Trend Hotels & Resorts

P.o.box 336, Mwanza Tanzania, 255 Tanzania, United Republic Of Tel: +255 28 255 1145 Fax: +255 784 749 769 Email: dgupta@auricair.com Web: www.auricair.com Contact: Deepesh Gupta Exhibiting with Tanzania Tourist Board

AS550

Australia Centre, 6th Floor Australia House, London London, WC2B 4LG United Kingdom Tel: Fax: +44 2072406690 +44 2074384600 Email: europe_tradeline@tourism.australia.com Web: www.australia.com Contact: Lucy Havercroft

EM400

Lassallestrasse 3, Vienna 1020 Austria Tel: +43 1 58800 837 Fax: +43 1 58800 888 Email: jale.akcil@austria-trend.at www.austria-trend.at Web: Contact: Jale Akcil Exhibiting with Austrian National Tourist Office

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A

EXHIBITOR PROFILES EM400

Austrian National Tourist Office

9-11 Richmond Buildings, Off Dean Street, London W1D 3HF United Kingdom +44 2074403830 Fax: +44 2074403848 Tel: Email: dieter.scharf@austria.info Web: www.austria.info Contact: Dieter Scharf The Austrian National Tourist Office promotes Austria, its friendly hosts, innumerable cultural events, splendid lake and mountain landscapes. Few other countries offer so many holiday options in such close proximity to tradition and innovation; here, UNESCO World Cultural Heritage sites and inspiring scenery mix with modern architecture and creative cuisine.

AF550

Authentic Representation

Island House, Three Mill Lane, London E3 3AF United Kingdom +44 07939 908 708 Tel: Email: carina@authentic-representation.com Web: www.authentic-representation.com Contact: Carina Hibbitt Exhibiting with Atta The African Travel & Tourism Association

AF550

Authentic Representation

Island House, Three Mill Lane, London E3 3AF United Kingdom Tel: +44 07939 908 708 Fax: +44 0208 981 8875 Email: carina@authentic-representation.com Web: www.authentic-representation.com Contact: Carina Hibbitt Exhibiting with Atta The African Travel & Tourism Association

EM900

Auto Jardim, SA

Avenida Da Liberdade, Edificio Brisa, Albufeira Portugal, 8200003 ALBUFEIRA Portugal Tel: +351 289580500 Fax: +351 289587780 Email: claudiotome@auto-jardim.com Web: www.auto-jardim.com Contact: Claudio Tomé Exhibiting with Portugal

GV360

Autorent Car Rental Llc

Offce 9 & 10, Sultan Business Center, Po Box 124800, Dubai 124800 United Arab Emirates Tel: Fax: +971 43374734 +971 43366337 Email: yuvaraj@autorent-me.com Web: www.autorent-me.com Contact: Ketan Mehta Autorent, is a leading Car Rental &amp; Leasing Company headquartered in Dubai, UAE and also has operations in Oman and Saudi Arabia. Autorent is well poised to become a preferred Regional Brand in GCC Countries to provide Reliable Car Rental, Leasing &amp; Limousine Services.

EM1700

Auvergne Regional Tourist Board

Parc Technologique La Pardieu, 7 Allee Pierre De Fermat, Aubiere Cedex 63178 France +33 473 29 49 68 Tel: Email: corinen.renard@crdt-auvergne.fr Web: www.auvergne-tourism.com Contact: Corinne Renard Exhibiting with France

EM540

Avalon Waterways 5301 South Federal Circle, Littleton Colorado, 80123 United States Tel: +1 303 703 7000 Email: pclark@avalonwaterways.com Web: www.avalonwaterways.com Contact: Patrick Clark Exhibiting with German National Tourist Board

AVANT GRUP. COACH & CAR SERVICES IN BARCELONA

EM1640

Avenida De La Marina, 1, Sant Boi De Llobregat Catalonia, E08830 Spain Tel: Fax: +34 936528489 +34 936528488 Email: a.munoz@avantgrup.com Web: www.avantgrup.com Contact: Toni Muñoz Exhibiting with CATALONIA, CATALAN TOURIST BOARD

Avantgarde Hotel Istanbul

EM800,EM850

Buyukdere Cad No 161 Zincirlikuyu Levent 34394 Istanbul, Istanbul Turkey, 34394 Turkey Tel: +90 212 337 04 44 Fax: +90 212 347 33 25 Email: ozgeaztekin@lucisglobal.com Web: www.lucisglobal.com Contact: Ozge Aztekin Exhibiting with Turkish Culture & Tourism Office

276 World Travel Market Catalogue 2012

AF150

Avantgarde Tours

Plot 372, Close, 21 Road, Lagos Nigeria Tel: +234 8076767671 Email: efetobo@avantgardetours.com Contact: Efetobo Awhana Exhibiting with Nigerian Tourism Development Corporation

EM700

Avatar Tour LTD

61, Knyaz Boris I, Str., Sofia Bulgaria Tel: +359 888810991 Email: incoming@avatartour.bg Web: www.avatartour.bg Contact: Milen Ganev Exhibiting with Bulgaria, Ministry of Economy, Energy and Tourism

AVE EXPERIENCE

EM1300

Plaza De San Francisco 19, Edif Laredo 4a Planta, Sevilla 41004 Spain Tel: Fax: +34 955 471231 +34 955 471227 Email: acolino.turismo@sevilla.org Web: www.avexperience.es Contact: Auxiliadora Colino Exhibiting with TURESPAÑA

EM450

AVENA TRAVEL

Szlak 65, Krakow Malopolska, 31153 Poland Tel: +48 12 633 11 34 Fax: +48 12 633 11 34 Email: bogacka@avenatravel.pl www.avenatravel.pl Web: Contact: Malgorzata Bogacka Exhibiting with Polish Tourist Organisation

Aventuras Mexico Profundo, S.A. de C.V.

LA200

Villa Flores 342, Villas Del Encanto, La Paz Baja California Sur, 23080 Mexico Tel: +52 612 166 1757 Fax: +52 612 166 1757 Email: aventuras@mexicoprofundo.com.mx Web: www.mexicoprofundo.com.mx Contact: Orloff P. Nagorski Exhibiting with Mexico Tourism Board

AVI Agenzia Viaggi Internazionali Arl

EM1800

Corso Italia, 369, Piano Di Sorrento 80063 Italy Tel: +39 081 8070111 Fax: +39 081 8071980 Email: piero@avitravel.com Web: www.avitravel.com Contact: Tonino Acampora Exhibiting with Italian State Tourist Board (ENIT)

LA530

AVIANCA Flighthouse, Fernhill Road, London Surrey, RH6 9SY United Kingdom Tel: +44 293 874985 Email: avianca@flightdirectors.com Contact: Vikky Joyce Exhibiting with Proexport Colombia

AVIANCA-TACA AIRLINES

LA560

LA530

Calle 81 No. 19 A - 18, Piso 4, Bogota Colombia Tel: +57 (1)5876500 13001 Email: omar.colmenares@aviatur.com.co Web: www.aviatur.travel Contact: Omar Colmenares Exhibiting with Proexport Colombia

AVIBA

EM1700

6 Rue Pente Rapide - Charles Ansidei, Bp 149, Avignon 84008 France +33 (0)4 90 27 50 54 Tel: Fax: +33 (0)4 90 85 35 97 Email: s.blanc@avignon-tourisme.com Web: www.avignon-tourisme.com Contact: Stéphane BLANC Exhibiting with France

AF645

AVIS CARHIRE & SASANA TOURS

Lot 2 Arlington Airport, J M Nkomo Road, Harare Zimbabwe Tel: Fax: +263 4575481 +263 4575431 Email: bev@avis.co.zw Web: www.avis.co.zw Contact: RUTENDO BEVELYN SANDE Exhibiting with ZIMBABWE TOURISM AUTHORITY

GV260

Avis Rent a Car

Avis House, Park Road, Bracknell Berkshire, RG12 2EW United Kingdom Tel: +44 1344417225 Fax: +44 1344485616 Email: jane.bowden@avis-europe.com Web: www.avisworld.com Contact: Jane Bowden Avis is part of Avis Rent a Car system, with a network almost 5000 locations across 164 countries. Avis Europe plc operates the Avis brand in Europe, Africa, the Middle East and Asia at over 2,900 locations in 107 countries.

AS300

Avista Hotels and Resorts

4/1, 4 Leam Sai Road, Karon District, Phuket, 193/108, 26th Floor, Lake Rajada Office Complex, Soi Sukhumvit 16, Ratchadapisek Road, Khlongtoey, Bangkok 10110, Phuket Thailand, 83100 Thailand Tel: Fax: +66 26618145 +66 26618141 Email: dosm@avistahotelsandresorts.com Web: www.avistahotelsandresort.com Contact: Somyot Yasavudhi Exhibiting with Thailand (Tourism Authority of)

Avra Tours SA

EM1240

13, Didous St., Heraklion Greece, 71601 Greece Tel: +30 302810347168 Fax: +30 302810347155 Email: nmariolis@avratours.gr www.avratours.com Web: Contact: Yannis Dimitriadis Founded in 2010 AVRA TOURS, by a group of tourism professionals, is an ardent advocate of novel and dynamic enterprises in the particular field, grounded in concepts of quality of services, reliability and efficiency, as much as in the value of experience and knowledge brought in by its administrative team.

AS200

Awana Hotel & Resorts

Calle Castello 23,planta 4ª Puerta Izq., Madrid Spain Tel: +34 902 007 550 Fax: +34 917 818 931 Email: joviedo@avianca.es Contact: Juan Oviedo Exhibiting with Central America Tourism Agency (CATA)

Aviatur

AVIGNON - PALAIS DES PAPES

23rd Floor, Wisma Gening, Jln Sultan Ismail, Kuala Lumpur Malaysia, 50250 Malaysia +60 3 27181838 Tel: Fax: +60 3 23336946 Email: susan.ngml@rwgenting.com Web: www.rwgenting.com Contact: Susan Ng Exhibiting with Malaysia Tourism Promotion Board

Axis & Globe Travel

AYII ANARGYRI NATURAL HEALING SPA RESORT

EM1350

Pl. Porta Pintada 2, Entlo A, Palma De Mallorca Mallorca ( Baleares), 7002 Spain Tel: +34 971 722244 Email: acanellas@atb.caib.es Web: www.aviba.net Contact: Antonia Cañellas Exhibiting with TURESPAÑA

UKI400

500 Chiswick High Road, London W4 5RG United Kingdom Tel: +44 0208 956 2642 Fax: +44 0208 956 2617 Email: sales@axisglobe.co.uk Web: www.axisglobe.co.uk Contact: Ash Kennedy Exhibiting with UKinbound

EM1100

P.o.box 8, Miliou, Pafos 8726 Cyprus Tel: Fax: +357 26632526 +357 26814000 Email: info@aasparesort.com Web: www.aasparesort.com Contact: Chrysis Chrysanthou Exhibiting with Cyprus Tourism Organisation

Ayuda para Vida Silvestre Amenazada Sociedad Zoológica de Francfort Perú

LA300

Av. Sacsayhuaman S/n Mz. L Lote 5 Dpto.203, Cusco Peru Tel: Fax: +51 084253840 +51 084253840 Email: rob@szfperu.org Web: www.szfperu.org Contact: Robert Williams Exhibiting with PromPeru


EXHIBITOR PROFILES AYUNTAMIENTO DE ADEJE

EM1450

C/ Grande, 1, Adeje, Santa Cruz De Tenerife Canary Islands, 38670 Spain Tel: Fax: +34 922710142 +34 922711484 Email: carmenmb@adeje.es Web: www.costa-adeje.es Contact: Rafael Dolado Exhibiting with Tenerife Tourism Corporation

AYUNTAMIENTO DE ÁGUILAS

EM1475

Isabel La Catolica, 1 - Bajo, Aguilas Murcia, 30880 Spain Tel: +34 660 59 15 50 Email: info@aguilasmarypesca.org Web: www.ayuntamientodeaguilas.org/ Contact: Jose María Muñoz Exhibiting with REGION OF MURCIA

Ayuntamiento de El Campello

EM1600

C/alcalde Oncina Giner 7, San Bartolome 103, El Campello Alicante, 3560 Spain Tel: Fax: +34 965633548 +34 965634606 Email: ealberola@elcampello.org Web: www.elcampellotourism.com Contact: Eva Alberola Exhibiting with Agencia Valenciana del Turisme

LA350

AZETA VIAGGI

Carlos Pellegrini 1063 - 3º, Buenos Aires 1009 Argentina Tel: +54 11 5219 4525 Fax: +54 11 4328 2734 Email: azetaviaggi@azeta.com.ar Web: www.azeta.com.ar Contact: Noemí Ferrari Exhibiting with Argentina - National Institute for Tourism Promotion

AZIA RESORT & SPA

EM1100

Akamas Ave, P.o. Box 62108, Pafos 8061 Cyprus Tel: Fax: +357 26845200 +357 26845100 Email: functions@aziaresort.com Web: www.aziaresort.com Contact: Nora Roms Exhibiting with Cyprus Tourism Organisation

Azores Promotion Bureau

EM1475

Av. Simon Bolivar S/n Centro De Convencoes Da Bahia 1 Piso, Jardim Armacao, Bahia 41750-230 Brazil Tel: +55 71 31173160 Fax: +55 71 33703175 Email: adrianalopes@bahiatursa.ba.gov.br Web: www.bahia.com.br Contact: Rosana Decat França Exhibiting with Brazilian Tourism Board - Embratur

Bahrain Airport Company

Ayuntamiento De Lorca, Lorca, Murcia 30800 Spain Tel: +34 0034968479700 Email: diana.murcia@lorca.es Web: www.lorca.es Contact: Diana Murcia Exhibiting with REGION OF MURCIA

AYUNTAMIENTO DE MAZARRÓN

EM1475

Plaza Del Ayuntamiento S/n, Mazarron Murcia, 30870 Spain Tel: +34 968590012 Email: piogu@mazarron.es Web: www.mazarron.es Contact: Pio Garrido Exhibiting with REGION OF MURCIA

EM900

Ayuntamiento de Oropesa del Mar

EM1600

C/ Laura De Cervellon,5a, Oropesa Del Mar Castellon, Spain Tel: Fax: +34 964312491 +34 964312320 Email: cfernandez@oropesadelmar.es Web: www.oropesadelmar.es Contact: Cristina Fernández Exhibiting with Agencia Valenciana del Turisme

AYUNTAMIENTO PUERTO DE LA CRUZ

EM1450

Plaza De Europa 1, Puerto De La Cruz, Santa Cruz De Tenerife Canary Islands, 38400 Spain Tel: Fax: +34 922 378445 +34 922 378479 Email: cdpadilla@puertodelacruz.es Web: www.puertodelacruz.es Contact: Carmen Padilla Exhibiting with Tenerife Tourism Corporation

Az castello di Gargonza

EM1660

Loc Gargonza , 20, Monte San Savino Ar, Italy Tel: +39 0575847021 Fax: +39 0575847054 Email: info@gargonza.it Web: Www.Gargonza.it Contact: Neri Guicciardini Exhibiting with Toscana Promozione

Azerbaijan Golf Federation

EM960

657, Sarabski Str, Baku Azerbaijan, AZ1022 Azerbaijan Tel: +994 12 499 86 86 Fax: +994 12 499 89 89 Email: n.dominik@aqf.az Contact: Dominic Naughton Exhibiting with Azerbaijan, Ministry of Culture and Tourism

Azerbaijan, Ministry of Culture and Tourism

EM960

65 Neftchilar Avenue, Baku AZ 1007 Azerbaijan Tel: +994 124928713 Fax: +994 124424315 Email: tourism@mct.gov.az Web: www.azerbaijan.travel Contact: Leyla Verdiyeva Ministry of Culture and Tourism of Azerbaijan Republic was established in January 30, 2006. The Ministry determines tourism development strategy, promotes international agreements, legislation within the country and co-ordinates travel company activity.

LA100

Rua Barao De Ipanema Numero 56, 501, Copacabana, Rio De Janeiro 22050-030 Brazil Tel: +55 21 32089000 Fax: +55 21 32089001 Email: adriana.santos@tivolihotels.com Web: www.bitourism.com Contact: Adriana Santos Exhibiting with Brazilian Tourism Board - Embratur

B&H Photo, Video, and Pro Audio

NA200

420 Ninth Avenue, New York Ny, 10001 United States Tel: +1 2122397443 Email: Tourism@bandh.com Web: www.bandh.com Contact: Jesica Bruzzi Exhibiting with NYC & Company

Baan Haad Ngam Boutique Resort & Spa

AS300

154 Moo 2, Bophut, Koh Samui, Suratthani 84320 Thailand Tel: Fax: +66 77231 520 +66 77231 500 Email: admbkk@baanhaadngam.com Web: www.baanhaadngam.com Contact: Sumontha Panthong Exhibiting with Thailand (Tourism Authority of)

Bacolet Beach Club

CA330

106 Mill Plat, TW7 6BZ United Kingdom Tel: +44 7766746636 Fax: +44 8686396124 Email: info@bacoletbeachclub.com Web: www.bacoletbeachclub.com Contact: Gloria Jones Knapp Exhibiting with Trinidad and TobagoTourism Development Company (TDC)

Baden-Baden Visitors & Convention Office

EM540

Solmsstraße 1, Baden-baden 76530 Germany Tel: +49 7221275269 Fax: +49 7221275263 Email: paulus@baden-baden.com Web: www.baden-baden.com Contact: Anne-Greth Paulus Exhibiting with German National Tourist Board

Baha Mar Resorts Ltd

CA430

West Bay St, Cable Beach, P.o.box N-8306, Nassau, N-8306 Bahamas Email: renglish@bahamar.com www.bahamar.com Web: Contact: Rick English Exhibiting with The Islands of The Bahamas

Bahamas Out Island Promotion Board

ME152

P.o. Box 24924, Muharraq Bahrain Tel: Fax: +973 17920442 +973 17353371 Email: waleed.fakhro@bac.bh Web: www.bac.bh Contact: Waleed Fakhro Exhibiting with KINGDOM OF BAHRAIN, Ministry of Culture

Av. Infante D. Henrique, 55 - 3º C, Sao Miguel-azores Portugal, 9500-150 PONTA DELGADA Portugal Tel: +351 296288082 Fax: +351 296288083 Email: turismoacores@visitazores.travel Web: www.visitazores.com Contact: Rui Cabral Exhibiting with Portugal

B.I.T. - BRAZILIAN INCENTIVES & TOURISM

LA100

BAHIA

Baia Taormina Hotels & Spa

CA430

1200 South Pine Island Road, Suite 775, Plantation Florida, 33324 United States +1 9544758315 Tel: Email: raymond@boipb.com Web: www.myoutislands.com Contact: Raymond Francis Exhibiting with The Islands of The Bahamas

EM1800

Via Nazionale Km 39, Marina D`agro` - Taormina 98030 Italy Tel: +39 0942 756294 Fax: +39 0942 756603 Email: info@baiataormina.com Web: www.baiataormina.com Contact: Pierfrancesco Curcuruto Exhibiting with Italian State Tourist Board (ENIT)

Baja Hotels AYUNTAMIENTO DE LORCA

B

EM1800

Loc Baja Sardinia, Arzachena Ot, 7021 Italy Tel: Fax: +39 078999286 +39 0789 97002 Email: info@bajahotels.it Web: www.bajahotels.it Contact: Marco Bongiovanni Exhibiting with Italian State Tourist Board (ENIT)

CA300

Bajan Services Ltd Newton House, Battaleys, St. Peter Barbados Tel: +1246 4222618 Email: judith.wilcox@bajanservices.com Contact: Judith Wilcox Exhibiting with Barbados Tourism Authority

Balearic Islands Government

EM1350

De La Llotja 3, Palma De Mallorca Mallorca ( Baleares), 7012 Spain Tel: +34 971 176565 Email: acanellas@atb.caib.es Contact: antonia Cañellas Exhibiting with TURESPAÑA

BALEARIC ISLANDS TOURISM & SPORTS MINISTRY

EM1350

Montenegro 5, Palma De Mallorca Mallorca ( Baleares), 7012 Spain Tel: +34 971 176 191 Email: acanellas@atb.caib.es Web: www.illesbalears.es Contact: Antonia Cañellas Exhibiting with TURESPAÑA

BALEARIC ISLANDS TOURIST BOARD

EM1350

C/ Rita Levi S/n, Parcbit. Ctra. De Valldemossa, Km 7.400, Palma De Mallorca Baleares, 7121 Spain Tel: +34 971 177 210 Fax: +34 971 177 732 Email: mnunez@atb.caib.es Web: www.illesbalears.es Contact: Monica Nuñez Morcillo Exhibiting with TURESPAÑA

Bali Hyatt

GV225

Danau Tamblingan 89, Sanur Bali, 80228 Indonesia Tel: Fax: +62 361287826 +62 361281234 Email: bali.resort@hyatt.com Web: www.bali.resort.hyatt.com Contact: Stephen Radcliffe Exhibiting with Hyatt Hotels & Resorts

Bali Tours & Travel

AS140

Jl Hang Tuah No 21, Bali Indonesia, Indonesia Tel: Fax: +62 361 287227 +62 361 287720 Email: info@balitours-travel.com Web: www.balitours-travel.com Contact: Ida Bagus Gde Nada Exhibiting with Indonesia (Ministry of Tourism and Creative Economy of Republic)

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B

EXHIBITOR PROFILES

Balkan Holidays Ltd (London)

EM735

Sofia House, 19 Conduit Street, London W1S 2BH United Kingdom +44 02075435564 Fax: +44 02075435552 Tel: Email: R.diggins@balkanholidays.co.uk Web: www.balkanholidays.co.uk Contact: Rupert Diggins For 46 years Balkan Holidays have been the UK’s leading specialist tour operator to Bulgaria, Croatia, Slovenia, Montenegro and Romania. We offer both Summer Sun and Winter Ski & Board Holidays flying from over 20 UK airports.

BALNEARIO LEANA, C.B.

EM1475

Calle Balneario De Fotuna S/n, Fortuna Murcia, 30630 Spain Tel: Fax: +34 968685087 +34 968685011 Email: mamen@leana.es Web: www.leana.es Contact: Mamen Vera Exhibiting with REGION OF MURCIA

Baltic Blues Travel

EM570

Z. Sierakausko St. 34-9, Vilnius LT 03105 Lithuania +370 52499160 Tel: Fax: +370 52784288 Email: info@balticblues.com Web: www.balticblues.com Contact: Marius Mauragas Exhibiting with Lithuanian State Department of Tourism

Baltic Saitas

EM570

Donelaicio St. 26-1, Kaunas LT-44239 Lithuania Tel: Fax: +370 37408539 +370 37408539 Email: incoming@saitas.lt Web: www.balticsaitas.lt Contact: Kamile Jukonaite Exhibiting with Lithuanian State Department of Tourism

BALTMA TOURS

EM240

94, Prospect Mira, Kaliningrad Russia, 236006 Russian Federation Tel: Fax: +7 4012 211840 +7 4012 931931 Email: tatyana@baltma.ru www.baltma.ru Web: Contact: Tatyana Efimova Exhibiting with Moscow Exhibition and Convention Agency

Bandara hotels & Resorts

AS300

75/1 Saladaeng Road, Silom, Bangrak, Bangkok 10500 Thailand +66 2266 0505 Tel: Fax: +66 2236 8200 Email: sales@bandaragroup.com Web: www.bandarahotelsandresorts.com Contact: Bhumibhat kannarat Exhibiting with Thailand (Tourism Authority of)

Bandos Island Resort & Spa

AS540

Bandos Island Resort, North Male’ Atoll Maldives Tel: Fax: +960 6643877 +960 6640088 Email: thoha@bandos.com.mv Web: www.bandosmaldives.com Contact: Thoha Ali Exhibiting with Maldives Marketing & Public Relations Corporation

Banff Lake Louise Tourism

NA300

Po Box 1298, Banff Ab, T1L 1B3 Canada Tel: +1 403 762 0288 Email: michelle@banfflakelouise.com www.banfflakelouise.com Web: Contact: Michelle Heywood Exhibiting with Canadian Tourism Commission

Bangkok Airways Co., Ltd.

17/1 Phra Athit Road, Phra Nakhon District, Bangkok 10200 United Kingdom 6622257612 Tel: Email: turtleship27@hotmail.com Web: www.bangkoktourist.com Contact: Chantira Monkiatkul

Bangkok Palace Hotel & Cholchan Pattaya Resort

AS300

1091/336 New Petchburi Road, Bangkok 10400 Thailand Tel: Fax: +66 2 253 3359 +66 2 253 0510 Email: dos@bangkokpalace.com Web: www.bangkokpalace.com Contact: Pichai Leungparthomaram Exhibiting with Thailand (Tourism Authority of)

IN180

Bangladesh Tourism Board

House 15, Road 128, Gulshan, Dhaka N/a, 40951 Bangladesh Tel: Fax: +880 27169206 +880 29898099 Email: btbnto@gmail.com Web: www.visitbangladesh.gov.bd Contact: Alim Uddin Ahmed Bangladesh Tourism Board is the National Tourism Organization of the country under the Ministry of Civil Aviation and Tourism. This is a statutory body established by the government in 2010 to develop tourism industry as well as promoting Bangladesh as a tourist destination in the world.

Banthai Hotel and Resort Company Limited

AS300

94 Thaveewong Rd., Patong Beach, Phuket 83150 Thailand Tel: Fax: +66 2278 2189 +66 2278 2185 Email: dosm@banthaiphuket.com Web: www.banthaiphuket.com Contact: Oranooch Boonpong Exhibiting with Thailand (Tourism Authority of)

IN450

Banyan Tours & Travels Pvt Ltd.

903-904, Vatika City Point, Sector 25, Gurgaon 122002 India +91 124 4563800 Fax: +91 124 4563801 Tel: Email: rachna@banyantours.com Web: www.banyantours.com Contact: Rachna Ahluwalia Exhibiting with India Tourism

Banyan Tree Seychelles

AS640

Anse Intendance, Mahe, N/a Seychelles, Seychelles Tel: Fax: +248 4 38 36 00 +248 4 38 35 00 Email: seychelles@banyantree.com Web: www.banyantree.com Contact: Tinaz Wadia Exhibiting with Seychelles Tourism Board

BAOBAB DOMAINS

EM1450

C/ Roques Del Salmor S/n, Adeje Santa Cruz De Tenerife, 38670 Spain Tel: +34 922 70 21 29 Email: kim@baobabdomains.com www.ww.baobabdomains.com Web: Contact: Kim De Coster Exhibiting with Tenerife Tourism Corporation

Barakat Travel

AS300

AS300

99 Mu 14 Vibhavadi Rangsit Road, Chom Phon, Bkk 10900 Thailand Tel: Fax: +66 2265 5522 +66 2265 5792 Email: sales@bangkokair.com Web: www.bangkokair.com Contact: Molwathu Vichityuthasart Exhibiting with Thailand (Tourism Authority of)

278 World Travel Market Catalogue 2012

Baraza, Zanzibar

ME140

AF492

P.o.box 1361, Tanzania, United Republic Of Email: info@baraza-zanzibar.com Web: www.baraza-zanzibar.com Contact: Sujit Shah Exhibiting with The Zanzibar Collection

Barbados Beach Club & Family Resort

CA300

Barbados High Commission

AS340

Azarieh Bldg. Block A3, Ground Floor, Beirut Lebanon Tel: Fax: +961 1972111 +961 1 972111 Email: mohamad@barakat.travel Web: www.barakat.travel Contact: Mohamad Barakat Exhibiting with LEBANON Ministry of Tourism

99 Mu 14 Vibhavadi Rangsit Road, Chom Phon, Chatuchak, Bkk 10900 Thailand +66 2265 5792 Tel: Fax: +66 2265 5522 Email: sales@bangkokair.com Web: www.bangkokair.com Contact: Molwathu Vichityuthasart Exhibiting with Thailand (Tourism Authority of)

Bangkok Airways Co., Ltd./1

Bangkok Metropolitan Administration (BMA)

1, Great Russell Street, London WC1B 3ND United Kingdom Tel: +44 2072997150 Email: london@foreign.gov.bb Contact: Euclid Goodman Exhibiting with Barbados Tourism Authority

4th Avenue Belleville, St. Michael, Bridgetown Barbados Tel: Fax: +1246 4292845 +1246 4265041 Email: sues@bhta.org Web: www.bhta.org Contact: Sue Springer Exhibiting with Barbados Tourism Authority

Barbados Investment & Development Corporation

CA300

CA300

1 Great Russell Street, London Wc1b 3nd United Kingdom Tel: +44 0207 580 6077 Fax: +44 0207 436 0433 Email: jbabb@bidc.org Web: www.bidc.com Contact: NULL NULL Exhibiting with Barbados Tourism Authority

CA300

Barbados Tourism Authority

263 Tottenham Court Road, London London, W1T 7LA United Kingdom Tel: +44 207 2997175 Fax: +44 2076371496 Email: tanyab@visitbarbados.org Web: www.visitbarbados.org Contact: Petra Roach The Barbados Tourism Authority is the National Tourist Office in the UK with responsibilty for promoting Barbados as a Tourism destination

BARBAROS YACHTING

EM800,EM850

Neyzen Tevfik Caddesi, Saray Sk. No.4, Bodrum Mugla, 48400 Turkey +90 2523163919 Fax: +90 2523163920 Tel: Email: aykut@barbarosyachting.com Web: www.barbarosyachting.com Contact: Aykut Uzunsimsek Exhibiting with Turkish Culture & Tourism Office

Barbizon Tourisme

EM1700

13 Grande Rue, Barbizon 77630 France Tel: Fax: +33 160662685 +33 160664192 Email: v.boned@snav.travel Web: www.barbizon-tourisme.fr Contact: Valerie Boned Exhibiting with France

BARCELONA GUIDE BUREAU

EM1640

Via Laietana, 54, 3-4, Barcelona Catalonia, E-08003 Spain Tel: Fax: +34 932682211 +34 932682422 Email: annamoncusi@barcelonaguidebureau.com Web: www.barcelonaguidebureau.com Contact: Anna Moncusí Exhibiting with CATALONIA, CATALAN TOURIST BOARD

BARCELONA ON LINE

EM1640

Valencia, 352, Pral. 2a, Barcelona Catalonia, E-08009 Spain Tel: Fax: +34 933171155 +34 933437990 Email: silvia.martino@barcelona-on-line.es www.barcelona-on-line.es Web: Contact: Sílvia Martino Exhibiting with CATALONIA, CATALAN TOURIST BOARD

Barcelona Province Tourist Board

EM1640

Travessera De Les Corts, 131-159, Recinte Maternitat Pavello Mestral, Barcelona Catalonia, E-08028 Spain +34 93 402 29 66 Fax: +34 93 402 29 65 Tel: Email: promocioifires@diba.cat Web: www.diba.cat/tourism Exhibiting with CATALONIA, CATALAN TOURIST BOARD

Bardonecchia Tourism Consortium

Maxwell Coast Road, Christ Church Barbados Tel: Fax: +1246 4288905 +1246 4289900 Email: salesandmarketing@barbadosbeachclub.com Web: www.barbadosbeachclub.com Contact: Felix Broome Exhibiting with Barbados Tourism Authority

CA300

Barbados Hotel & Tourism Association

EM1800

Piazza De Gasperi, 1/a, Bardonecchia Torino, 10052 Italy +39 0122902463 Fax: +39 0122980612 Tel: Email: info@vacanzebardonecchia.it Web: www.vacanzebardonecchia.it Contact: Carola Scanavino Exhibiting with Italian State Tourist Board (ENIT)


EXHIBITOR PROFILES Barefoot Holidays St.Lucia

CA325

Massade Industrial Estate, Po Box 130, Castries Saint Lucia Tel: Fax: +1758 450 0661 +1758 450 0507 Email: barefoot@candw.lc Web: www.barefootholidays.com Contact: Erwin Louisy Exhibiting with Saint Lucia Tourist Board

BARON HOTELS & RESORTS

AF200

Head Office, 5 Hassan Sadek Street, Cairo Cairo, 2531 Egypt Tel: Fax: +20 224199207 +20 224199206 Email: sherif.shahein@baronhotels.com Web: www.baronhotels.com Contact: Sherif Shahein Exhibiting with Egyptian Tourist Authority

Baron Travel Corporation

AS540

P O Box - 2015, Male’’ 20-02 Maldives Tel: Fax: +960 6643497 +960 7796455 Email: kiran.sonawane@baros.com Web: www.baros.com Contact: Kiran Sonawane Exhibiting with Maldives Marketing & Public Relations Corporation

Bateaux-Mouches

AF610

144 Allan Road, Glen Austin, 1685, P.o.box 6921 Halfway House 1685 Rsa, Johannesburg Johannesburg, South Africa Tel: Fax: +27 865586392 +27 11 0239901 Email: maureen@barraresorts.com Web: www.barraresorts.com Contact: Maureen Harrington Exhibiting with Mozambique Tourism -INATUR

Barton Hill Travel

UKI400

First Floor Office, 133 South Road, Haywards Heath West Sussex, RH16 4LY United Kingdom Tel: +44 01444 473369 Fax: +44 01444 412625 Email: david@bartonhill.com Web: www.bartonhill.com Contact: David Lyne Exhibiting with UKinbound

Basel Tourism

EM600

Aeschenvorstadt 36, Basel 4010 Switzerland Tel: +41 61 268 68 40 Email: dorle.schuermann@basel.com Web: www.basel.com Contact: Dorle Schürmann Exhibiting with Switzerland Tourism

EM1300

Alameda De Urquijo, 36 - 5º A, Bilbao Vizcaya, 48011 Spain Tel: +34 94 607 75 88 Fax: +34 94 607 75 95 Email: iansa@basquetour.net Web: www.basquecountrytourism.net Contact: Idoia Ansa Exhibiting with TURESPAÑA

BASQUE COUNTRY COMPANIES

EM1300

Alameda Urquijo, 36 - 5º, Bilbao Vizcaya, 48011 Spain Tel: +34 946 077 598 Fax: +34 946 077 595 Email: iansa@basquetour.net Web: www.basquecountrytourism.net Contact: Maria Isabel Azpillaga Exhibiting with TURESPAÑA

Bastion Hotel Groep Po Box 7024, Utrecht 3502 KA Netherlands Tel: +31 (0)302671616 Email: carets@bastionhotelgroep.nl Web: www.bastionhotelgroep.nl Contact: Chen Arets Exhibiting with Netherlands Board of Tourism and Conventions (NBTC)

EM1800

Bed and Breakfast Valente Via R. Talamo, 22, Centola 84051 Italy Tel: +39 0974 1870046 Email: pina.valente@libero.it Web: www.bbvalentepalinuro.it Contact: Pina Valente Exhibiting with Italian State Tourist Board (ENIT)

Beijing Dongcheng District Tourist Information Counter

AS150

Level 9, No. 52 Jinbao St, Dongcheng District, Beijing China Tel: +86 10 6525 8800 Email: london@cnta.gov.cn Contact: Xue Li Exhibiting with China National Tourist Office

AS150

Beijing Tourism Administration BAVARIA Holidays L.LC.

ME300

Po Box 711, Abu Dhabi, Abu Dhabi United Arab Emirates Tel: Fax: +971 26673767 +971 2673747 Email: yoonus@bavariaholidays.com Web: www.bavariaholidays.com Contact: Yoonus Pernkancira Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

BAVARIA TOURISM

EM540

Arabellastrasse 17, Munich Bavaria, 81925 Germany Tel: +49 89 21239764 Fax: +49 89 21239799 Email: mitchell@bayern.info Web: www.bavaria.by Contact: Claudia Mitchell Exhibiting with German National Tourist Board

AF150

No 2, Keffi Street, Off, Ubiaja Crescent, Abuja. Nigeria, Nigeria Tel: +234 8036668789 Email: bboogtravels@gmail.com Contact: Bilikisu Abdul Exhibiting with Nigerian Tourism Development Corporation

BE Hoteles

LA200

Av. 10 Y Calle 26, Col Centro, Playa Del Carmen 77710 Mexico Tel: +52 984 206 3150 1110 Email: marketing@rivieramaya.com Web: www.behoteles.com Contact: Rosa Ma. Cruz Exhibiting with Mexico Tourism Board

Be Live Hotels

CA200

Av. Roberto Pastoriza 158, Edificio Air Europa, 5to Piso, Santo Domingo Dominican Republic Tel: Fax: +1809 7323000 +1809 5634848 Email: m.sgroi@belivehotels.com Web: www.belivehotels.com Contact: Margherita Sgroi Exhibiting with Dominican Republic Ministry of Tourism

Beachcomber Hotels BASQUE COUNTRY

EM1700

Port De La Conference, Pont De L’alma, Paris Ile De France, 75 008 France Tel: +33 1 42 25 96 10 Fax: +33 1 42 25 02 28 Email: info@bateaux-mouches.fr Web: www.bateaux-mouches.fr Contact: Elodie Creuse Exhibiting with France

Bboog Travel And Tours BARRA RESORTS

EM1700

19 Rue De Sevres, Boulogne Billancourt 92100 France Tel: +33 1 46 99 34 44 Fax: +33 1 46 99 25 80 Email: alex.giroire@bateauxparisiens.com Web: www.bateauxparisiens.com Contact: Alex Griroire Exhibiting with France

AS100

Lg, Cityland 10 (Tower Ii), 6817 Ayala Avenue, North Corner H.v. De La Costa Street, Makati City Philippines Tel: Fax: +63 28192993 +63 28174926 Email: marilen@barontravel.com.ph Web: www.barontravel.com.ph Contact: Marilen Sandejas-Yaptangco Exhibiting with Philippines Department Of Tourism

Baros Maldives

Bateaux Parisiens

AS500

Direction House, 186 High Street, Guildford Surrey, GU1 3HW United Kingdom Tel: +44 845 071 0840 Email: sford@bchot.co.uk Web: www.beachcomber-hotels.com Contact: Samantha Ford Exhibiting with Mauritius Tourism Promotion Authority

Beaches of Fort Myers & Sanibel

NA100

2201 2nd Street, Suite 600, Fort Myers Florida, 33901 United States Tel: +1 2393383500 Email: showregistrations@leegov.com Web: www.fortmyers-sanibel.com Contact: Jo Piani Exhibiting with VISIT FLORIDA

EM300 BEATRIZ HOTELES - CANARIAS

EM1450

Avda Venezuela 15, S/c De Tenerife Islas Canarias, 38400 Spain Tel: +34 922 374545 Email: dircomercial.canarias@beatrizhoteles.com Web: www.beatrizhoteles.com Contact: Carmen Teresa Cabrera Exhibiting with Tenerife Tourism Corporation

B

28, Jianguomenwai Ave., Beijing 100022 China Tel: Fax: +86 1065158223 +86 1085157119 Email: annywu@163.com Contact: Ning Wu Exhibiting with China National Tourist Office

Belambra Clubs

EM1700

21-23 Rue De La Vanne, Montrouge Cedex 92541 France Tel: +33 1 77 70 94 47 Fax: +33 1 77 70 92 54 Email: silvia.antunez@belambra.fr Web: www.belambra.co.uk Contact: Le Mestre Camille Exhibiting with France

EM260

Belarus National Tourism Agency

19 Pobediteley Ave., Minsk 220004 Belarus Tel: Fax: +375 172269117 +375 172039298 Email: info@belarustourism.by Web: www.belarustourism.by Contact: Olga Matiushko 1.Belarusian tourism promotion, tourist information management: publication of promotional materials, maps, video; - development of national tourism web site www.belarustourism.by; 2.Tourist Information Centres. 3.Certification of travel companies and hotel services. 4.Raising the level of the skill of the personnel in tourist sphere. 5. Tourism investment.

Belek - BETUYAB

EM800,EM850

Kuzgun Sok. No: 88/1 - 06540, Ankara Turkey Tel: +90 532 762 92 57 Fax: +90 312 441 54 27 Email: info@betuyab.com.tr Web: www.betuyab.com.tr Contact: Zeral Kucukoz Exhibiting with Turkish Culture & Tourism Office

UKI600

Belfast Visitor & Convention Bureau

47 Donegall Place, Belfast BT1 5AD United Kingdom +44 28 9023 9026 Fax: +44 28 9024 9026 Tel: Email: joe.hughes@belfastvisitor.com Web: www.gotobelfast.com Contact: Joe Hughes Exhibiting with Tourism Ireland

Belgian Ardennes Tourist Board

EM1220

Quai De L’ourthe, 9, La Roche-en-ardenne Belgian Luxemburg, B-6980 Belgium Tel: Fax: +32 84412439 +32 84411011 Email: f.rousseau@ftlb.be Web: www.luxembourg-tourisme.be Contact: Frederic ROUSSEAU Exhibiting with Belgian Tourist Board Brussels-Wallonia

Belgian Tourist Board Brussels-Wallonia

EM1220

Rue Saint-bernard, 30, Brussels B-1060 Belgium Tel: Fax: +32 25136950 +32 25040274 Email: nathalie.devos@opt.be Web: www.belgium-tourism.net Contact: Nathalie Devos Promotes Wallonia & Brussels on foreign markets, putting the stress on fine food, sports activities, country tourism, nature, architectural heritage and meeting facilities. With its offices abroad, it increases the competitiveness of both regions and helps creating products adapted to the needs of every market.

Belgian Tourist Office Brussels&Wallonia for UK & Eire

EM1220

217 Marsh Wall, London London, E14 9FJ United Kingdom Tel: Fax: +44 2075310393 +44 2075310390 Email: manager@belgiumtheplaceto.be Web: www.belgiumtheplaceto.be Contact: Françoise Scheepers Exhibiting with Belgian Tourist Board Brussels-Wallonia

World Travel Market Catalogue 2012 279


B

EXHIBITOR PROFILES

Belgian Youth Hostels

EM1220

Rue De La Sablonniere, 28, Brussels Brussels, 1000 Belgium Tel: Fax: +32 22191451 +32 22195676 Email: cra@laj.be Web: www.lesaubergesdejeunesse.be Contact: Caroline RAEDEMAEKER Exhibiting with Belgian Tourist Board Brussels-Wallonia

Berlin Tourismus & Kongress GmbH

UKI340

Am Karlsbad 11, Berlin D-10785 Germany Tel: +49 30 264748921 Email: ralf.ostendorf@visitberlin.de Web: www.visitberlin.de Contact: Ralf Ostendorf Exhibiting with Out Now

Best Western Bay View Suites

Best Western Belgium Belleair Holidays

EM1150

Air Malta House, 314-316 Upper Richmond Rd, London SW15 6TU United Kingdom Tel: +44 02087853255 Fax: +44 02087800833 Email: richard.gamber@holidaymalta.com Web: www.belleair.co.uk Contact: Richard Gamber Exhibiting with Malta Tourism Authority

Belmare Travel

EM1800

Viale Caruso, 6, Sorrento Napoli, 80067 Italy Tel: +39 0818072808 Fax: +39 0818072679 Email: caroline@belmare-travel.it Web: www.belmare-travel.it Contact: Caroline Fiorentino Exhibiting with Italian State Tourist Board (ENIT)

BelMondo Viaggi

EM1685

Via S.trentin, 69, Lido Di Jesolo Venice, 30016 Italy Tel: +39 0421972844 Fax: +39 0421972061 Email: info@belmondoviaggi.it www.belmondobooking.com Web: Contact: Gianni Perini Exhibiting with Incoming Italia

AS200

Belum Rainforest Resort Pulau Banding, Gerik Perak, 33200 Malaysia Tel: Fax: +60 5 791 7600 +60 5 791 6800 Email: azrina@belumresort.com Contact: Azrina Muslim Exhibiting with Malaysia Tourism Promotion Board

Benidorm Tourist Board

EM1600

Plaza Canalejas 1, Edificio Torrejo, Benidorm Alicante, 3501 Spain +34 966806475 Tel: Fax: +34 965863625 Email: info@visitbenidorm.es Web: www.visitbenidorm.es Contact: Yolanda Pickett Exhibiting with Agencia Valenciana del Turisme

Bensaude Turismo - Azores

EM900

Av. Columbano Bordalo Pinheiro, 3, Lisboa Portugal, 1070-060 LISBOA Portugal Tel: +351 213243623 Fax: +351 2173243649 Email: marta.pires@bensaude.pt Web: www.bensaudehotels.com Contact: Pedro Salazar Exhibiting with Portugal

Beppler and Jacobson

EM745

2, Mediteranska, P.o.ox 44, Budva Montenegro, 85 310 Montenegro Tel: +382 33441535 Email: marianna.avala@t-com.me Web: www.avalaresort.com Contact: Marianna Mominova Exhibiting with Montenegro National Tourism Organisation

Berjaya Hotels & Resorts

AS200

Lot 8.88, East Wing, Level 8, Berjaya Times Square, Kuala Lumpur Malaysia, 55100 Malaysia Tel: Fax: +60 321442597 +60 321429611 Email: wendy.tan@berjayahotel.com.my Web: www.berjayahotel.com Contact: Wendy Tan Exhibiting with Malaysia Tourism Promotion Board

Berjaya Resorts Seychelles

AS640

P.o.box 550 Beau Vallon, Victoria Seychelles, 550 Seychelles Tel: Fax: +248 4247 287 +248 4287 287 Email: sales@berjayaseychelles.com Web: www.berjayahotel.com Contact: Johnette Labiche Exhibiting with Seychelles Tourism Board

280 World Travel Market Catalogue 2012

CA210

Bermuda Department of Tourism

675 Third Avenue, 20th Floor, 675 Third Avenue, 20th Floor, New York City New York, 10017 United States Tel: +1 011 212 818 9800 Fax: +1 011 212 983 5289 Email: nthompson@bermudatourism.com Web: www.gotobermuda.com Contact: Emma Wright Bermuda, just seven hours from London, offers a range of exciting activity options, including wreck dives, world-class golf and smooth pink sand beaches. Bermuda is a luxury destination offering a rich cultural heritage, world-class facilities and hosts a wide range of annual events and festivals, guaranteeing a perfect stay.

CA210

Bermuda Department of Tourism

675 Third Ave, 20th Fl, New York Nyc, 10017 United States Tel: Fax: +1 2129835289 +1 2128189800 Email: ashutte@bermudatourism.com Web: www.gotobermuda.com Contact: Ann Shutte Exhibiting with Bermuda Department of Tourism

CA210

Bermuda Hotel Association

Carmel Building, 61 King Street, Pembroke Bermuda +1441 2952127 Tel: Email: esmith@bdahotels.bm Web: www.experiencebermuda.com Contact: Erin Smith Exhibiting with Bermuda Department of Tourism

Bern Tourism

EM600

IN400

Plot No.7, Sector 32, Institutional Area, Haryana India, 122001 India Tel: +91 124 4536802 Email: pooja@bespoketours.co.in www.bespoketours.co.in Web: Contact: Pooja Moirangthem Exhibiting with India Tourism

LA250

Best Day Travel

Av. Bonampak Mza, 10 Cancun Quintana Roo, 77500 Mexico Tel: +52 9988811390 Fax: +52 998 881 1383 Email: sgalvez@bestday.com Web: www.bestday.com Contact: Salvador Galvez Exhibiting with Cancun Convention & Visitors Bureau

EM250

28a Shipilovskaya Str., Moscow 115563 Russian Federation +7 495 6609090 Tel: Fax: +7 495 6624362 Email: info@besteurasian.com Web: www.besteurasian.com Contact: Evgueni Lipets Exhibiting with Russian Federation

BEST HOTELS

Best Western Central Europe

EM1500

Paseo Del Mediterraneo, 233, Mojacar Almeria, 4638 Spain Tel: Fax: +34 977384363 +34 902246642 Email: samira@andalucia.org Web: www.besthotels.es Contact: Francis Werner Exhibiting with ANDALUCIA

Best Island Travel & Tours Freeport, Grand Bahama Island Bahamas Tel: Fax: +1242 3744633 +1242 3733991 Email: lydiags@batelnet.bs Web: www.bestislandtravelandtours.com Contact: Lydia Saunders Exhibiting with The Islands of The Bahamas

CA430

GV600

BosendorferstraĂ&#x;e 5, Wien A-1010 Austria +43 1 505 17 01 Tel: Email: charlotte.sim@bestwestern.com Web: www.bestwestern-ce.com Contact: Patricia Szabo Exhibiting with Best Western Worldwide Hotels

Best Western Europe

GV600

United Independent Hotel Services Ltd, 3 Vissarionos Street, Athens 10672 Greece Tel: +30 (210) 364 4343 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.com Contact: Carol Marriott Exhibiting with Best Western Worldwide Hotels

GV600

Immeuble Le Doublon - Bat B, 11, Avenue Dubonnet, Paris Courbevoie Cedex, 92407 France Tel: +33 14902 0000 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.fr Contact: Mareva Maiti Exhibiting with Best Western Worldwide Hotels

Best Western Global Marketing Group

Bespoke Tours-The Signature of Luxury Travel

GV600

Heldensquare 2, Brussels B-1180 Belgium Tel: +32 2374 3185 Email: sales@bestwestern.be Web: www.bestwestern.be Contact: Bernard Beauvois Exhibiting with Best Western Worldwide Hotels

Best Western France

Amthausgasse 4, Bern 3011 Switzerland Tel: +41 31 328 12 23 Email: marianne.aebi@bern.com Web: www.bern.com Contact: Marianne Aebi Exhibiting with Switzerland Tourism

Best Eurasian Hotels

CA430

Po Box Ss-6308, Nassau Bahamas Email: info@bwbayviewsuites.com www.bwbayviewsuites.com Web: Contact: Hiltrud Augustin Exhibiting with The Islands of The Bahamas

NA245

26 Kings Hill Avenue, Kings Hill Kent, ME19 4AE United Kingdom Tel: +44 01732 424280 Email: charlotte.sim@bestwestern.com Web: www.bestwesternglobal.com Contact: Natalie Zima

Best Western Great Britain

GV600

Consort House, Amy Johnson Way, York YO30 4GP United Kingdom Tel: +44 1904 695 400 Email: mark.smith@bestwestern.co.uk Web: www.bestwestern.co.uk Contact: Mark Smith Exhibiting with Best Western Worldwide Hotels

Best Western Greece,Albania, Armenia, Bulgaria, Romania, Cyprus

GV600

3 Vissarionos Street, Athens Greece, 10672 Greece Tel: +30 (210) 364 4343 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.gr Contact: Katerina Kyriakopoulou Exhibiting with Best Western Worldwide Hotels

Best Western Hotel Golden Mile

EM1800

V.le Cristoforo Colombo 33, Trezzano Sul Naviglio (milan) 20090 Italy Tel: +39 02 48498111 Fax: +39 02 48498800 Email: booking@hotelgoldenmile.it Web: www.hotelgoldenmile.it Contact: Michele Surgo Exhibiting with Italian State Tourist Board (ENIT)

Best Western Hotels Finland, Baltic States & Poland Katajanokanlaituri 5, Helsinki 160 Finland Tel: +358 9622 64900 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.fi Contact: Terhi Niemela Exhibiting with Best Western Worldwide Hotels

GV600


EXHIBITOR PROFILES Best Western Hotels Germany & Luxemburg

Frankfurter Strasse 10 - 14, Eschborn Germany, D-65760 Germany Tel: +49 61 96 47 240 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.de Contact: Sabine Luettge Exhibiting with Best Western Worldwide Hotels

Str. N. Anestiade 7, Chisinau MD-2001 Moldova, Republic Of Tel: +373 373 22 260202 Fax: +373 373 22 277244 Email: info@hotelflowers.md Web: www.hotelflowers.md Contact: Calughin Serghei Exhibiting with Moldova

Best Western Skei Hotel Best Western hotels in Lithuania

EM570

Konstitucijos Ave. 14, Vilnius LT-09308 Lithuania Tel: Fax: +370 52739500 +370 52739595 Email: vilnius@vilniushotel.eu Web: www.vilniushotel.eu Contact: Ausra Virsilaite-Kovzan Exhibiting with Lithuanian State Department of Tourism

GV600

Best Western Hotels Norway Kronprinsensgate 1, N-0251 Oslo Norway Tel: +47 22 944 060 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.no Contact: Maja Bertheussen Exhibiting with Best Western Worldwide Hotels

Best Western Hotels The Netherlands

GV600 Postbus 1433, Amersfoort 3800 BK Netherlands Tel: +31 33 469 7070 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.nl Contact: Judith Spijker Exhibiting with Best Western Worldwide Hotels

GV600

Best Western International Denmark

Trommesalen 5, 5 Sal Mf., Copenhagen 1640 Denmark Tel: +45 3539 3313 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.dk Contact: Claus Pedersen Exhibiting with Best Western Worldwide Hotels

GV600

Best Western International Russia Nagor Road Business Park, Dublin Ireland Tel: +353 (1) 460 5100 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.com Contact: Neville Graham Exhibiting with Best Western Worldwide Hotels

EM140c

P.o. Box 23, Skei I Jølster NO-6841 Norway Tel: Fax: +47 57727801 +47 57727800 Email: tor@skeihotel.no Web: www.skeihotel.no Contact: Tor Skrede Exhibiting with Visit Norway / Innovation Norway

GV600

Avenida General Peron 26-esc., 1-7 Dcha., Madrid 28020 Spain Tel: +34 91 561 46 22 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.es Contact: Noelia Perez Exhibiting with Best Western Worldwide Hotels

Best Western Sweden

GV600

Po Box 28, Solna SE 171 11 Sweden Tel: +46 (8) 566 29370 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.se Contact: Tommy Evin Exhibiting with Best Western Worldwide Hotels

GV600

Calle Francisco De Paula Ugarriza 813 Of. 401, Miraflores, Lima 18 Peru Tel: +51 (1) 719 2770 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.com Contact: Neville Graham Exhibiting with Best Western Worldwide Hotels

GV600

Best Western International Turkey Tiyatro Cad.25, 34126 Beyazit, Istanbul Turkey +90 212 638 7972 Tel: Email: charlotte.sim@bestwestern.com Web: www.bestwestern.com Contact: Neville Graham Exhibiting with Best Western Worldwide Hotels

Best Western Swiss Hotels

GV600

Postfach, Monbijoustrasse 130, Bern 23 3000 Switzerland Tel: +41 31 378 18 32 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.ch Contact: Barbara Hofer Exhibiting with Best Western Worldwide Hotels

GV600

Nangor Road Business Park, Nangor Road, Dublin DUBLIN 12 Ireland Tel: +353 (1) 460 5100 Email: charlotte.sim@bestwestern.com Web: www.bestwestern.ie Contact: Robert Walsh Exhibiting with Best Western Worldwide Hotels

UKI600

Nangor Business Park, Nangor Rd, Dublin 12 Ireland Tel: +353 353 1 4605100 Email: robert.walsh@bestwestern.com www.bestwestern.ie Web: Contact: Neville Graham Exhibiting with Tourism Ireland

Best Westerns of New York, New Jersey & Pennsylvania

NA245

26 Kings Hill Avenue, Kings Hill Kent, ME19 4AE United Kingdom Tel: +44 01732 424280 Email: kevin.sharp@bestwestern.com Web: www.bwnynjpa.com Contact: Bob Jaeger

IN389

217-218 Aditya Building, D D A Commercial Complex, New Delhi Delhi, 110 046 India Tel: Fax: +91 1128524901 +91 1128521897 Email: bestway@bestway.in Web: www.bestway.in Contact: Amit Malhotra Bestway Tours & Safaris Pvt Ltd is an inbound tour operator specializing into the Indian Subcontinent and operating tours to India, Nepal, Sri Lanka, Bhutan and Tibet.Sitara International Ltd. is a Destination Management Company operating tours in Uzbekistan, Tajikistan, Turkmenistan, Kyrgyzstan, Kazakhstan, China (Silk Road) Pakistan, Afghanistan and Iran.

EM1803

Via Cavour, 18, Roma 184 Italy Tel: Fax: +39 064743505 +39 064884051 Email: tosie@bettojahotels.it Web: www.bettojahotels.it Contact: Emanuela Tosi Bettoja Hotels have a capacity of 650 rooms ranging from deluxe suites to standard singles. The Bettoja Hotels in Rome are within walking distance of the most important archeological sites, such as the Forum and Colosseum, The Via Veneto,just a block away from Termini Train Station.

Bhainsrorgarh Best Western Vega Hotel @ Convention Center

Best Western Worldwide Hotels

EM240

GV600

26 Kings Hill Avenue, Kings Hill, West Malling Kent, ME19 4AE United Kingdom Tel: +44 1732424280 Fax: +44 1732424001 Email: phil.feek@bestwestern.com Web: www.bestwestern.com Contact: Phil Feek Best Western International is The World’s Biggest Hotel Family®, with over 4,000 hotels in 100 countries. Our uniqueness is found in each hotel’s charm and local appeal while maintaining a commitment to quality, service and value. Each Best Western® branded hotel is independently owned and operated.

Best Western Worldwide Hotels

Best Western Ireland

26 Kings Hill Avenue, Kent ME19 4AE United Kingdom Tel: +44 01732 424280 Email: charlotte.sim@bestwestern.com Web: www.travelnewengland.com Contact: Tom Jaeger

Bettoja Hotels

71, Bld.3b, Izmailovo Ave., Moscow Rf, 105613 Russian Federation Tel: Fax: +7 495 7377967 +7 495 9560518 Email: kns@hotel-vega.ru Web: www.hotel-vega.ru Contact: Natalia Krylova Exhibiting with Moscow Exhibition and Convention Agency

Best Western International South America

NA245

Best Westerns of New England

Bestway Tours & Safaris Pvt Ltd Best Western Spain & Portugal

Best Western Ireland

EM755

BEST WESTERN PLUS Flowers Hotel

GV600

NA245

26 Kings Hill Ave., West Malling Kent, ME19 4AE United Kingdom +44 1732 424280 Tel: Email: charlotte.sim@bestwestern.com Web: www.bestwestern.com Contact: Kevin Sharp

Best Westerns of California, Nevada & Hawaii

NA245

26 Kings Hill Avenue, Kent ME19 4AE United Kingdom Tel: +44 01732 424280 Email: charlotte.sim@bestwestern.com Web: www.travelbestwestern.com Contact: Millie Matz

IN355

The Palace, Bhainsrorgarh, District Chittorgarh Rajasthan, 323304 India +91 1475 232006 Tel: Email: bhainsrorgarh@gmail.com Web: www.bhainsrorgarh.com Contact: Hemendra Singh Exhibiting with MAhout (UK) Ltd

Bhara Tours

AS140

Saninten No.53, West Java Indonesia, Indonesia Tel: +62 22 723415051 Fax: +62 22 7234160 Email: herman@bharatours.com Contact: Herman Rukmanandi Exhibiting with Indonesia (Ministry of Tourism and Creative Economy of Republic)

Bhaya Cruises

AS580

47 Phan Chu Trinh Street, Hanoi, Vietnam, Hanoi Hanoi, Vietnam Tel: +84 4 39 44 6777 Fax: +84 4 3944 6776 Email: cma@bhayacruises.com www.bhayacruises.com/ Web: Contact: Armand Cheveux Exhibiting with HG Travel

Bhutan (Tourism Council of)

Best Western International is The World’s Biggest Hotel Family®, with over 4,000 hotels in 90 countries. Our uniqueness is found in each hotel’s charm and local appeal while maintaining a commitment to quality, service and value. Each Best Western® branded hotel is independently owned and operated.

B

IN170

Thimphu, Thimphu Bhutan, 126 Bhutan Tel: Fax: +975 2323965 +975 2323252 Email: twangdi@tourism.gov.bt Web: www.tourism.gov.bt Contact: Alvaro Moreno The Tourism Council of Bhutan is the regulatory body of the tourism sector. Its functions include policy and planning, monitoring and marketing. The tourism industry in Bhutan is founded on the principle of sustainability, meaning that tourism must be environmentally and ecologically friendly, socially and culturally acceptable and economically viable.

Bhutan Dhenzang Travel

IN170

Post Box #1600, Thimphu Bhutan, Bhutan Tel: Fax: +975 2340099 +975 2340100 Email: dhenzangtravel@hotmail.com Web: www.trekbhutantour.com Contact: Karma Letho Exhibiting with Bhutan (Tourism Council of)

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B

EXHIBITOR PROFILES IN500

Bhutan Etho Metho Tours & Treks

Po Box 360, Lugar Theatre Complex, Thimphu Bhutan Tel: Fax: +975 2 322884 +975 2 323162 Email: info@ethometho.com.bt Web: www.bhutanethometho.com Contact: Dago Beda Etho Metho Tours, one of the oldest and renowned inbound tour operators in the Kingdom of Bhutan, organizes eco adventure travel such as trekking, mountain biking, and bird watching. Cultural tours offer a spiritual journey into the Buddhist way of life and fascinating intact traditions of this untouched Himalayan Kingdom.

IN170

Bhutan Tourism Corporation Ltd Post Box 159, Thimphu, Thimphu Bhutan, Bhutan Tel: Fax: +975 2323392 +975 2324045 Email: operation@btclgroup.com Web: www.kingdomofbhutan.com Contact: Thinley Dorji Exhibiting with Bhutan (Tourism Council of)

EM400

Bio-Vitalhotel Weissenseerhof****s

Neusach 18, Weissensee Carinthia, 9762 Austria Tel: +43 4713 2219 401 Fax: +43 4713 2219 500 Email: manfred.agath@weissenseerhof.at Web: www.weissenseerhof.at Contact: Manfred Agath Exhibiting with Austrian National Tourist Office

BIT International Tourism Exchange Fiera Milano

EM1668

S.s Del Sempione 28, Rho (milano) Lombardia, 20017 Italy Tel: Fax: +39 0249976583 +39 0249971 Email: bit@fieramilano.it Web: www.bit.fieramilano.it Contact: Alessandro Bertini Bit - International Tourism Exchange is the only travel show in Italy that allows you to meet trade professionals and private travellers. Bit will take place in Milan from 14 to 17 of february 2013

EM540

Black Forest Tourist Board Big Bus Tours

NA242,UKI401,EM1672

Grosvenor Gardens House, 35-37 Grosvenor Gardens, London SW1W 0BS United Kingdom Tel: +44 02079764364 Fax: +44 02072338766 Email: alka@bigbustours.com Web: www.bigbustours.com Contact: Alka Chandolia Big Bus Tours is the largest operator of open-top sightseeing tours in the World, providing hop-on, hop-off sightseeing tours in thirteen cities across three continents.Big Bus Tours’ sightseeing formula is designed to provide a flexible approach to city discovery, with each tour showcasing its city’s standout landmarks and attractions.

Big Bus Tours LLC

ME300

Double Decker Bus Tours Llc, Po Box 116250, Dubai, Uae, Abu Dhabi 0 United Arab Emirates +971 43407709 Tel: Email: katrinad@bigbustours.com Web: www.bigbustours.com Contact: Katrina Dawson Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

Bike Hotel Villa Asfodeli

EM1800

Piazza Giovanni Xxiii, 4, Tresnuraghes Or, 9079 Italy Tel: +39 0785 315052 Fax: +39 0785 315056 Email: info@asfodelihotel.com Web: www.asfodelihotel.com Contact: Guglielmo Macchiavello Exhibiting with Italian State Tourist Board (ENIT)

BILBAO TURISMO & CONVENTION BUREAU

EM1300

Plaza Ensanche, 11, Bilbao Vizcaya, 48009 Spain Tel: +34 944 795 770 Fax: +34 944 795 771 Email: promocion@bilbaoturismo.bilbao.net Web: www.bilbao.net/bilbaoturismo Contact: Mercedes Rodriguez Exhibiting with TURESPAÑA

Billur Tur

EM960

16, Rasul Rza Str, Baku Azerbaijan, AZ1000 Azerbaijan Tel: +994 12 495 75 76 Fax: +994 12 495 55 53 Email: office@billurtur.az www.billurtur.az Web: Contact: Vafa Javadova Exhibiting with Azerbaijan, Ministry of Culture and Tourism

Bimini Bay Resort and Marina

CA430

Rockresorts & Legendary Lodging Coastal Collection, 1680 Michigan Avenue Ph5, Miami Beach FL 33139 United States +1 7864338920 Tel: Email: ATunis@rockresorts.com Web: www.biminibayresort.com/ Contact: John MacMullen Exhibiting with The Islands of The Bahamas

Bin Majid Tours

ME400

P.o. Box 181895, Dubai United Arab Emirates Tel: +971 42682080 Email: bmbhrak@emirates.net.ae Web: www.binmajidtours.com Contact: Ali Kasapbashi Exhibiting with Dubai - Department of Tourism & Commerce Marketing

282 World Travel Market Catalogue 2012

Ludwigstraße 23, Freiburg 79104 Germany Tel: Fax: +49 7618964670 +49 761896460 Email: mail@schwarzwald-tourismus.info Web: www.blackforest-tourism.com Contact: Maxi Wähnert Exhibiting with German National Tourist Board

UKI435

Bland Group Cloister Building, Po Box 212, Gibraltar Gibraltar +350 20079200 Tel: Email: nuria.saccone@blandgroup.com Web: www.blandgroup.com Contact: Nuria Saccone Exhibiting with Gibraltar Tourist Board

BLANES - Patronat Municipal de Turisme de Blanes

EM1640

Pg Catalunya 2, Blanes Catalonia, E-17300 Spain Email: turisme@blanes.cat Web: www.blanes.cat Contact: Jaume Dulsat Exhibiting with CATALONIA, CATALAN TOURIST BOARD

Bleu Village

EM1800

Via Alimuri, 7, Meta 80062 Italy Tel: +39 081 8786557 Fax: +39 081 8088961 Email: info@bleuvillage.com Web: www.bleuvillage.com Contact: Giusy Russo Exhibiting with Italian State Tourist Board (ENIT)

Blu Hotels Spa

EM1800

Via Enrico Fermi, 7/b, Localita’ Cunettone, Salo’ Bs, 25087 Italy Tel: +39 0365441100 Fax: +39 0365441144 Email: info@bluhotels.it www.bluhotels.it Web: Contact: Domenico Mariani Exhibiting with Italian State Tourist Board (ENIT)

Blu Welcome Travel

EM1800

Via San Cesareo, 34, Sorrento Napoli, 80067 Italy Tel: +39 081 8773950 Fax: +39 081 8773953 Email: ernesto@bluwelcometravel.com Web: www.bluwelcometravel.com Contact: Ernesto Gargiulo Exhibiting with Italian State Tourist Board (ENIT)

Blue Diamond Hotels & Resorts

CA200

Paseo Xaman Ha 19, Ofi 32-34, Playacar, Quintana Roo Mexico Tel: +52 984 803 35 76 Email: aherrera@bluediamondresorts.com Web: www.bluediamondresorts.com Contact: Antonio Herrera Exhibiting with Dominican Republic Ministry of Tourism

Blue Furat Tourism & Aviation services

20th Floor, Trafalgar Plaza, Hv Dela Costa Street, Makati City, Metro Manila 1227 Philippines +63 28483901 Tel: Fax: +63 28483909 Email: info@bluehorizons.travel Web: www.bluehorizons.travel Contact: Alexander Stutely Exhibiting with Philippines Department Of Tourism

Blue Lagoon

Ergenekon Mah. Cumhuriyet Cad. Ruyam Apt. No201 K6 D11, Istanbul Sisli, 34373 Turkey Tel: +90 212 234 9335 Fax: +90 212 343 0115 Email: furat@furatgroup.com Web: www.furatgroup.com Contact: Perihan Tokgozoglu Exhibiting with Turkish Culture & Tourism Office

EM140a

Blue Lagoon, Grindavik 240 Iceland Tel: +354 4208800 Email: bluelagoon@bluelagoon.com Web: www.bluelagoon.com Contact: Berglind Haflidadottir Exhibiting with Visit Iceland

AS500

Blue Lagoon Beach Hotel

Pointe D’esny, Blue Bay 230 Mauritius Tel: +230 631 9046 Email: hansleyblbh@intnet.mu Web: www.bluelagoonbeachhotel.com Contact: Noel LEUNG SHING Exhibiting with Mauritius Tourism Promotion Authority

Blue Lagoon Group

EM1003

Nea Alikarnassos Lambi, 85300, Kos Dodecanese, 85300 Greece Tel: +30 2242054444 Fax: +30 2242026230 Email: m.hadjiandreou@bluelagoongroup.com Web: www.bluelagoongroup.com Contact: Michalis Hadjiandreou The Blue Lagoon Experience means attention to detail – thoughtful little touches – to ensure that every stay is effortless refreshing pleasure. The accommodation offers comfortable elegance at its best. Expect spas, salons and amenities to refresh, pamper and indulge all your senses.

Blue Poppy Tours & Treks

IN170

24 Lonsdale Square, London N1 1EN United Kingdom Tel: +44 20 7609 2029 Fax: +44 20 7691 7474 Email: choki@bluepoppybhutan.com Web: www.bluepoppybhutan.com Contact: Choki Dorji Exhibiting with Bhutan (Tourism Council of)

Blue Ship Travel Co., LTD.

AS360

8th Floor Hongo Daiya Building., 3-18-14 Hongo, Tokyo 113 0033 Japan Tel: Fax: +81 362400635 +81 362400602 Email: blueshiptravel@gmail.com Web: www.blue-ship.com Contact: Ken ISHIHARA Exhibiting with Japan National Tourism Organization

Blue Sky Group

AF145

44 Shehab Street, Mohandessin, Cairo Egypt Tel: Fax: +20 233041037 +20 233059797 Email: info@blueskygroup.net Web: www.blueskygroup.net Contact: Amal A Aziz Blue Sky Travel Group is a complete services travel company istablished in 1971 ,divided into: Incoming, Outgoing, Airlines Ticket, Nile Cruises & Transport Division,Hotels.Blue Sky Travel, Blue Sky Transport, Bright Sky Travel,Sun Rise Resorts & Nile Cruises, Sky Max Dubai, Blue Sky China

BLUE Sydney, Australia - A Taj Hotel

GV410 6 Cowper Wharf Road, Woolloomooloo, Sydney NSW 2011 Australia +61 293319000 Tel: Email: itd.bom@tajhotels.com Web: www.tajhotels.com Contact: Sanjay Umashankar Exhibiting with Taj Group

Blue Travel Partner Services

EM800,EM850

AS100

Blue Horizons Travel & Tours, Inc

CA200

Calle Lope De Vega 29, Novocentro, Locales 502-503, Santo Domingo Distrito Nacional, Dominican Republic Tel: Fax: +1809 6833226 +1809 5660092 Email: jderudi@bluetps.com Web: www.bluetps.com Contact: Juan Derudi Exhibiting with Dominican Republic Ministry of Tourism


EXHIBITOR PROFILES Blue Waters Hotel

CA150

Bluewaters Hotel, Soldiers Bay, St John’s Antigua And Barbuda Tel: +1268 462 0290 Email: tony@bluewaters.net Web: www.bluewaters.net Contact: Tony Randall Exhibiting with Antigua and Barbuda Tourism Authority

EM340

Bon Voyage Travel Agency

Kralja Aleksandra 14, Novi Sad 21000 Serbia Tel: +381 21661994 Email: milos@bonvoyage.co.rs Web: www.bonvoyage.co.rs Contact: Milos Draskovic Exhibiting with National Tourism Organisation of Serbia

CA330

Batteaux Bay, Speyside Tobago, Trinidad And Tobago Tel: Fax: +1868 6605195 +1868 6602583 Email: mkisler@bluewatersinn.com Web: www.bluewatersinn.com Contact: David Hairston Exhibiting with Trinidad and TobagoTourism Development Company (TDC)

3930 Howard Hughes Parkway, Suite 100, Las Vegas Nevada, 89109 United States Tel: +1 702 796 5454 Email: jessica@bonotel.com Web: www.bonotel.com Contact: Jessica Sporn Exhibiting with Las Vegas Convention and Visitors Authority

Bonvecchiati S.r.l. Bluebay Hotels Zanzibar

AF382

Po Box 3276, Zanzibar Tanzania, United Republic Of Tel: +255 242240240 Fax: +255 242240245 Email: mail@bluebayzanzibar.com Web: www.bluebayzanzibar.com Contact: Andrew Smith Bluebay Hotels Zanzibar, offering three impeccable luxury holiday hideouts on the Island of Zanzibar. Bluebay Beach Resort & Spa: 5star, right on the edge of the white sandy beach.Sultan Sands: A magical African resort offering African style rondavel rooms nestled on the beach-front.Beyt-al-Chai: 5-room boutique hotel in stonetown.

BLUERENTAL

EM1678

Via Vilmar, Vezzi Portio Sv, 17028 Italy Tel: +39 3472779881 Email: fausto@bluerental.it Web: www.bluerental.it Contact: Fausto Ferraro Exhibiting with Agenzia Regionale per la Promozione Turistica ‘in Liguria’

BLUESEA HOTELS&RESORTS

EM1450

C/acevino 12, Puerto De La Cruz, Islas Canarias Spain, 38400 Spain Tel: +34 971 427 110 Fax: +34 971 426 143 Email: ankies@blueseahotels.es Web: www.blueseahotels.com Contact: Ankie kiens Exhibiting with Tenerife Tourism Corporation

BLUMAR TURISMO

LA100

Av Borges De Medeiros, 633 / 408, Rio De Janeiro Brazil, 22430-041 Brazil Tel: +55 21 21429300 Fax: +55 21 25113739 Email: felipe@riolifetours.com Web: www.blumar.com.br Contact: Felipe Amaral Exhibiting with Brazilian Tourism Board - Embratur

BOIANA - MG TRAVEL COMPANY

EM700

Bratia Bukston Blvd., Bl.208, Sofia Bulgaria, 1618 Bulgaria +359 2 9556285 Tel: Email: info@boiana-mg.com Web: www.boiana-mg.com Contact: Maria Iankova Exhibiting with Bulgaria, Ministry of Economy, Energy and Tourism

Bokai Travel

AS150

Room1404, Moma Tower, 199, Chaoyangbei Road, Beijing 100026 China Tel: +86 1085965673 Email: yangbo@bokai-travel.com www.bokai-travel.com Web: Contact: Bo Yang Exhibiting with China National Tourist Office

Bom Sucesso Design Resort, Leisure & Golf

EM900

Bom Sucesso, Vau, Obidos Portugal, 2510-662 VAU - OBIDOS Portugal +351 262969470 Fax: +351 262969690 Tel: Email: nuno.menezes@bomsucesso.net Web: www.bomsucesso.net Contact: Nuno Menezes Exhibiting with Portugal

EM700

2, Enos Str, Sofia Bulgaria, 1408 Bulgaria Tel: +359 2 805 55 49 Email: marketing@bt-ds.com Web: www.btcollection.com Contact: Dessislava Kinova-Tabakova Exhibiting with Bulgaria, Ministry of Economy, Energy and Tourism

NA350

Bonotel Exclusive Travel Blue Waters Inn

Borovets, Hotel Rila

B

EM1809

NA155

Boston Logan International Airport

1 Harborside Drive, Suite 200s, East Boston Massachusetts, 2128 United States Tel: +1 603 766 0606 Email: mcataldo@massport.com Contact: Mike Cataldo Exhibiting with Discover New England

AF400

Botswana Tourism Organisation

San Marco 4488, Venezia Italy, 30124 Italy Tel: +39 0415285017 Fax: +39 0415285230 Email: hbonvecc@tin.it Web: www.bonvecchiati.com Contact: Fabio Bottacin

6 Stratford Place, London W1C 1AY United Kingdom Tel: Fax: +44 2074958595 +44 2076471018 Email: ombaakanyi@botswanatourism.co.bw Web: www.botswanatourism.org.uk Contact: Obenne Mbaakayni

Hotel Bonvecchiati: 4 star - 120 rooms traditional venetian style. Spacious Terrace Restaurant by the canal. Palace Bonvecchiati: 4 star superior - Boutique Hotel with 70 rooms contemporary luxury style. Fitness and Spa ***

Wildlife, wilderness, culture and sense of place –Botswana has it all. It’s the promise of a unique experience. Sense the mesmerising emptiness of one of the world’s largest salt pans, the Makgadikgadi; marvel at the ancient rock art of the Kalahari at Tsodilo Hills. Our experiences are life changing.

AS100

Boracay Regency Group of Resorts

Borgo degli Ulivi Residence ***

Maxwell Coast Road, Christ Church Barbados Tel: Fax: +1246 4282524 +1246 4180990 Email: dawnkirton@bougainvillearesort.com Web: www.bougainvillearesort.com Contact: Dawn Kirton Exhibiting with Barbados Tourism Authority

EM1800

Via Porto Frailis Snc, Arbatax 8048 Italy Tel: +39 0782 665018 Fax: +39 0782 664007 Email: info@borgodegliuliviresidence.it Web: www.borgodegliuliviresidence.it Contact: Paolo Meloni Exhibiting with Italian State Tourist Board (ENIT)

Borgo Egnazia

Borneo Adventure Sdn Bhd (Sarawak)

AS200

55 Main Bazaar, Kuching Sarawak, 93000 Malaysia Tel: Fax: +60 82422626 +60 82245175 Email: info@borneoadventure.com Web: www.borneoadventure.com Contact: Dorothy Doughty Exhibiting with Malaysia Tourism Promotion Board

AS200

AS200

Block D, Lot 10, Ground Floor, Kota Kinabalu Sabah, 88100 Malaysia Tel: Fax: +60 88251363 +60 88267637 Email: info@borneonaturetours.com www.borneonaturetours.com Web: Contact: George Hong Exhibiting with Malaysia Tourism Promotion Board

Borneo Passages Sdn Bhd

LA265

Avda. Sudamericana Casi Atilano Caceres Nº 3104, Asuncion Paraguay Tel: Fax: +595 216591000 +595 216591000 Email: reservas.conmebol@bourbon.com.py Web: www.bourbon.com.py Contact: CAROLINA VERGARA Exhibiting with Paraguay Secretaria Nacional de Turismo

Bournemouth University

AS200

B928, 9th Floor, Wisma Merdeka Phase 2, Kota Kinabalu Sabah, 88000 Malaysia +60 88250728 Tel: Fax: +60 88250727 Email: charlie@borneopassages.com Web: www.borneopassages.com Contact: Charlie Chan Exhibiting with Malaysia Tourism Promotion Board

EM1592

School Of Tourism, Talbot Campus, Fern Barrow, Dorset, BH12 5BB United Kingdom Tel: +44 1202 961916 Email: askBUenquiries@bournemouth.ac.uk www.bournemouth.ac.uk/tourism Web: Contact: Samantha Rylands Bournemouth University School of Tourism is a world-leader in tourism research and a leading provider of degree courses uniquely focused on the environmental, economic, social and cultural impacts. We are experts in the contemporary tourism sector, encompassing hospitality, retail, leisure, sports and events.

Boyd Gaming

Lot 1 Pusat Perindustrian, Kolombong Jaya Mile 5.5, Kota Kinabalu Sabah, 88450 Malaysia Tel: Fax: +60 88438307 +60 88438300 Email: baton@borneoecotours.com Web: www.borneoecotours.com Contact: Baton Bijamin Exhibiting with Malaysia Tourism Promotion Board

Borneo Nature Tours Sdn Bhd

BOURBON CONMEBOL CONVENTION HOTEL

EM1675

Savelletri Di Fasano, Savelletri Di Fasano (br) Italy, 72010 Italy Tel: +39 0802255000 Fax: +39 0802255001 Email: cristiano.cabutti@borgoegnazia.com www.borgoegnazia.com Web: Contact: Moreno Donvito Exhibiting with Regione Puglia

Borneo Eco Tours

CA300

Bougainvillea Beach Resort

Station 2, Boracay Island, Malay, Aklan Philippines, Philippines +63 25231234 Tel: Fax: +63 25239790 Email: rsebastian@regencylagoon.com.ph Web: www.boracayregency.com Contact: Rizza Sebastian Exhibiting with Philippines Department Of Tourism

NA350

4500 W Tropicana Avenue, Las Vegas 89103 United States Tel: +1 702 365 7123 Email: fernandohurtado@boydgaming.com Web: www.boydgaming.com Contact: Fernando Hurtado Exhibiting with Las Vegas Convention and Visitors Authority

BOYTAV-BODRUM PENINSULA PROMOTION EM800,EM850 FOUNDATION Cevat Sakir Cad. Cevat Sakir Is Hani, No 15, Bodrum Mugla, 48400 Turkey Tel: Fax: +90 2523139294 +90 2523165555 Email: info@boytav.org Web: www.boytav.org Contact: Cemal Bayraktar Exhibiting with Turkish Culture & Tourism Office

Bradenton, Anna Maria Island & Longboat Key

NA100

1 Haben Boulevard, Fl Us, 34221 United States Tel: +1 9415454424 Email: Debbie.meihls@bacvb.com Web: www.bradentongulfislands.com Contact: Debbie Meihls Exhibiting with VISIT FLORIDA

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EXHIBITOR PROFILES NA245

Brand USA

1725 Eye Street, Nw, Suite 800, Washington Dc, 20006 United States +1 12025362060 Tel: Email: jgray@thebrandusa.com Web: www.thebrandusa.com Contact: Jay Gray

NA170 805 Princess Anne Street, Suite 1, Fredericksburg Virginia, 22401 United States Tel: Fax: +1 5403721414 +1 5403739935 Email: mwalsh@exhibitpro.com Web: www.discoveramericapavilion.com Contact: Michael Walsh

Momentum House, London United Kingdom Tel: +44 20 3432 4351 Email: christopher.otoole@breakingtravelnews.com Web: www.breakingtravelnews.com

NA270

C/o B-for International, 520 William Street, Fredericksburg Virginia, 22401 United States +1 5403739935 Tel: Fax: +1 5403721414 Email: b-for@exhibitpro.com Web: www.brandusapavilions.com Contact: Michael Walsh The Discover America brand, developed by the U.S. Travel Association (USTA), serves as a unifying element to present the United States as the world’s premier travel destination. B-FOR International organizes Discover America Pavilions at international travel events, providing quality standards for representing U.S. travel & tourism interests around the world.

LA100

St Centro De Convencoes Ulisses Guimaraes Lote 5 - Eixo Monumental, Setor De Divulgacao Cultural, Brasilia Df, 70070350 Brazil Tel: +55 61 33256373 Fax: +55 61 33255214 Email: carneiroemanuelai@gmail.com Contact: EMANUELA CARNEIRO Exhibiting with Brazilian Tourism Board - Embratur

BRASOV COUNTY TOURISM ASSOCIATION

EM640

23, Ecaterina Varga Street, Brasov Brasov, 500003 Romania Tel: Fax: +40 268474288 +40 268474288 Email: office@brasovtourism.eu Web: www.brasovtourism.eu Contact: Ionut GLIGA Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

Bratislava Region Tourism

EM440

Sabinovska 16, P.o. Box 106, Bratislava 25 820 05 Slovakia Tel: +421 248264114 Email: katarina.kulisek@region-bsk.sk www.bratislavskykraj.sk Web: Contact: Katarina Kulisek Exhibiting with Slovak Tourist Board

Bratislava Tourist Board

EM440

Primacialne Namestie 1, Bratislava 1 814 99 Slovakia Tel: +421 259356460 Email: oslovicova@bratislava.sk Contact: Kristina Oslovicova Exhibiting with Slovak Tourist Board

BRAVASOL VIAJES LLORET DE MAR

EM1640

Avda. Alegries 11, Lloret De Mar Catalonia, E-17310 Spain Email: info@viajesbravasol.com www.viajesbravasol.com Web: Contact: Jordi Puig Exhibiting with CATALONIA, CATALAN TOURIST BOARD

Brazil 4 Senses

GV179

Breaking Travel News

DISCOVER AMERICA!

BRASÍLIA

LA100,LA150

Scn Quadra 2, Bloco G - 2 Andar, Brasilia Distrito Federal, 70712-907 Brazil Tel: +55 612023 8888 Fax: +55 612023 8650 Email: events@embratur.gov.br Web: www.braziltour.com Contact: Enrico Antinoro Embratur’s main work is to promote the Brazilian tourist destinations and products abroad, implementing the marketing plan for Brazilian tourism; defining and executing a promotional action policy to support the trading of touristic products as well as formatting and organizing new products and integrated touristic routes.

Brand USA Pavilion Colorado & Utah

Brand USA Pavilions

Brazilian Tourism Board - Embratur

LA100

Calle Capitan Haya, 51 28020 – Madrid, Madrid Espanha, 28020 Brazil +55 34 91 567 0077 Tel: Email: patricia.storni@brazil4senses.es Web: www.brazil4senses.es Contact: Patrícia Storni Exhibiting with Brazilian Tourism Board - Embratur

284 World Travel Market Catalogue 2012

Exhibiting with WTM Official Supporting Publications

AF492

Breezes Beach Club & Spa, Zanzibar

P.o.box 1361, Zanzibar Tanzania, United Republic Of Tel: +255 774440885 Email: info@breezes-zanzibar.com www.breezesbeachclubzanzibar.com Web: Contact: Ssujit Shah Exhibiting with The Zanzibar Collection

Brennan Hotels

UKI600

C/o Green Isle Hotel, Newlands Cross, Dublin 12 Ireland Tel: +353 1 459 3406 Fax: +353 1 459 2178 Email: reservations@greenislehotel.com Web: www.brennanhotels.com Contact: Phil O’’Regan Exhibiting with Tourism Ireland

Brewster Inc.

NA300

Po Box 1140, 100 Gopher Street, Banff Ab, T1L 1J3 Canada +1 020 8090 5414 Tel: Email: smacintyre@brewster.ca Web: www.brewster.ca Contact: Sarah MacIntyre Exhibiting with Canadian Tourism Commission

Bridal Guide Magazine

NA378

330 Seventh Avenue, 10th Floor, New York Ny, 10001 United States Tel: +1 9173385837 Fax: +1 212 308 7165 Email: odoherty@bridalguide.com www.bridalguide.com Web: Contact: Karen O’Doherty

ME100

P.o. Box: 1593, Aqaba Jordan, 77110 Jordan Tel: +962 3 203 9009 Fax: +962 3 203 5950 Email: bridge@bridgetravel.com.jo Web: www.bridgetravel.com.jo Contact: Mohammad Nofal Exhibiting with Jordan Tourism Board

Brienz Rothorn Bahn

EM600

Po Box, Brienz 3855 Switzerland +41 33 952 22 11 Tel: Email: michael.ellis@brb.ch Web: www.brienz-rothorn-bahn.ch Contact: Michael Ellis Exhibiting with Switzerland Tourism

British Airways / Comair

Brovad Tours & Travel

AF500

AF680

Plot 2, Colville Street, P.o Box 9174 Uganda, KLA Uganda Tel: +256 77 4 334 655 Fax: +256 41 4 237 477 Email: sylviakalembe@tourismuganda.info Web: www.brovadsafaris.com Contact: Rashid Kiyimba Exhibiting with UGANDA TOURISM BOARD

Bruges Tourist Office

EM1200

Postbus 744, Brugge 8000 Belgium Tel: Fax: +32 50 44 46 45 +32 50 44 46 46 Email: trade@brugge.be Web: www.brugge.be/tourism Contact: Saskia Desmidt Exhibiting with Flanders-Brussels Tourist Office

Brussels Guided Tours

EM1220

Rue Royale, 2-4, Brussels B-1000 Belgium Tel: Fax: +32 25636161 +32 25636151 Email: info@voiretdirebruxelles.be www.voiretdirebruxelles.be Web: Contact: Charline MAZIER Exhibiting with Belgian Tourist Board Brussels-Wallonia

BRYS HOTELS PVT. LTD.

IN557

A - 64 Sector - 63, Noida (up) India, 201301 India Tel: +91 911147586161 Fax: +91 911147586167 Email: vijayprasad@brys.in Web: www.bryshotels.com Contact: Vijay Prasad

Bucuti Beach Resort and Tara Beach Suites & Spa

CA420

Po Box 1347, L.g. Smith Boulevard 55b, . Aruba Tel: Fax: +297 0 +297 0 Email: mieke@bucuti.com Contact: Mieke Bozic Exhibiting with Aruba Tourism Authority

EM240

2/18, Petrovskii Linii, Moscow 127051 Russian Federation Tel: +7 9037995104 Email: rna@hotel-budapest.ru Web: www.hotel-budapest.ru, hotel-peter1.ru Contact: Nadezda Revyakina Exhibiting with Moscow Exhibition and Convention Agency

Budapest Spas and Hot Springs

EM350

Toth Lorinc U. 31., Budapest 1126 Hungary Tel: +36 20 9999237 Email: dkelentey@keiok.hu Contact: Daniel Kelentey Exhibiting with Hungarian Tourism Plc.

Buddy Group Hotels and Resorts

AS300

78 Prajatipatai Road Ban Panthom Phra Nakhon, Bangkok 10200 Thailand Tel: Fax: +66 2282 2841 +66 2282 2831 Email: Mui@buddygroupthailand.com Web: Www.buddygroupthailand.com Contact: Sorathep Rojpotjanaruch Exhibiting with Thailand (Tourism Authority of)

Budget Car and Van Rental

1 Marignane Drive, Bonaero Park Gauteng, 1619 South Africa Tel: +27 11 921 0221 Fax: +27 11 388 1282 Email: margaret.kinsman@comair.co.za Web: www.ba.com Contact: Margaret Kinsman Exhibiting with South African Tourism

UKI400

Visitor Information Centre, 15 – 16 Broad Street, Oxford OX1 3AS United Kingdom +44 01865 252409 Tel: Email: JBUTLER@oxford.gov.uk Web: www.heritagecities.com Contact: Joanne Butler Exhibiting with UKinbound

Budapest Hotel and Peter I Hotel

Bridal Guide is a magazine for the contemporary bride-to-be. It focuses on current trends in fashion, beauty, home & design. It provides very valuable information on honeymoon planning. It’s a union that truly makes Bridal Guide the one source for readers and advertisers alike.

Bridge Travel

British Heritage Cities

AF500

P O Box 1777, Kempton Park, Johannesburg 1620 South Africa Tel: +27 11 398 0622 Fax: +27 11 86 687 1608 Email: annelizeg@budget.co.za Web: www.budget.co.za Contact: Annelize Groenewald Exhibiting with South African Tourism


C

EXHIBITOR PROFILES Budget Rent-a-Car

GV255

Park Road, Bracknell Berkshire, RG12 2BW United Kingdom Tel: +44 1344 484100 Fax: +44 1344 204263 Email: sales@budget-emea.com Web: www.budget-international.com Contact: Gemma Oxenbury Budget Rent-a-Car is one of the top three global car and van rental companies with more than 3,400 locations in over 128 countries. As one of the most recognised brand names in the world, Budget offers a broad range of car and van rental options for the ‘budget-minded’ renter.

BUEMES TVL DMC

LA470

Colonia 979, Montevideo Uruguay, 11100 MONTEVIDEO Uruguay +598 29021050 Tel: Fax: +598 29021791 Email: asaldivia@buemes.com.uy Web: www.buemes.com.uy Contact: Alberico Saldivia Exhibiting with URUGUAY MINISTRY OF TOURISM AND SPORT

Buffalo Tours

AS380

The Old Church, 89b, Quicks Road, London SW19 1EX United Kingdom Tel: +44 2085452830 Fax: +44 2085452604 Email: uk.agents@buffalotours.com Web: www.buffalotours.com Contact: Deborah Youl Buffalo Tours is an award winning, responsible tour operator specializing in Vietnam, Cambodia, Laos and Thailand. Operating for over 16 years, Buffalo Tours offers a diverse range of products & services for FIT, groups & series, providing customized classic, adventure, luxury, special interest, cruise & educational travel experiences.

Bulgaria, Ministry of Economy, Energy and Tourism

EM700

8, Slavyanska St, Sofia 1000 Bulgaria Tel: +359 2 940 7001 Fax: +359 2 988 2315 Email: e-docs@mee.government.bg Web: www.bulgariatravel.org Contact: Anelia Genova The state authority working in the three main directions in charge of the tourism industry: Tourism Policy, Marketing and Promotion of Bulgaria as an attractive tourist destination, Registration of travel companies and classification of tourism establishments.

BUMI HILLS

AF380

LA470

AS300

43 Naradhiwasrajankarindra Road, Chongnonsri, Yannawa, Bangkok 10120 Thailand Tel: Fax: +66 2 678 0102 +66 2 678 0101 Email: marcel@burasari.com Web: www.burasari.com Contact: Marcel Boeni Exhibiting with Thailand (Tourism Authority of)

Buri Rasa Village Samui

AF400

Bush Africa Safaris P. O. Box 368, Kasane Botswana Tel: +267 774662022 Email: bnavarro@botswanatourism.org.uk Web: www.flameofafrica.com Contact: Brett McDonald Exhibiting with Botswana Tourism Organisation

AS600

Butterflies (PVT) Ltd No 15, College Avenue, Mount Lavinia Sri Lanka Tel: +94 777 121777 Email: ajit@butterflyvacation.com Web: www.butterflyvacation.com, Contact: Ajit Benjamin Exhibiting with Sri Lanka Tourism Promotion Bureau

AS300

11/2 Moo 2 Chaweng Beach Bophut Koh Samui, Suratthani 84320 Thailand Tel: Fax: +66 77 231838 +66 77 230222 Email: dosm@burirasa.com Web: www.burirasa.com Contact: Nisarat Chuenchana Exhibiting with Thailand (Tourism Authority of)

Avenida Siena 318, Y Calle A, La Primavera, Quito 17 Ecuador Tel: +593 2891880 Email: amazonia@discoverecuador.travel Web: www.cabanasanisidro.com Contact: Carmen Bustamante Exhibiting with ECUADOR - AMAZON

TT444

157 Wardour St, London W1F 8WQ United Kingdom Tel: +44 207 494 1716 Email: paul@caboose.tv Web: www.caboose.tv Contact: Paul Lewis Caboose are a London based production company that specialise in producing films and content for the travel business. We also can offer strategic and creative thinking and deliver innovative marketing solutions across all the latest media platforms.On time, on budget, on-line. Caboose are the Travel Shooters

CADIZ TOURIST BOARD

CA300

Butterfly Beach Hotel Maxwell, Christ Church, Barbados, Barbados Tel: Fax: +1246 4180502 +1246 4289095 Email: mamagement@butterflybeach.com Contact: Mark Kent Exhibiting with Barbados Tourism Authority

EM900

Av.elias Garcia, Nº 147 5ºesq, Lisboa Portugal, 1050-99 LISBOA Portugal Tel: +351 211147160 Fax: +351 211147169 Email: rui.calapez@buzzportugal.com Web: www.buzzportugal.com Contact: Rui Calapez Exhibiting with Portugal

ME101

TT287

Bynd - Addictive Software

118 2nd Street, Fourth Floor, San Francisco California, CA 94105 United States +1 4159770814 Tel: Fax: 14159770149 Email: hello@byndlabs.com Web: www.byndlabs.com Contact: David Thomson Bynd is a customizable system of web and mobile apps that engages customers with great design, increases revenues and distributes your brand.

EM650

7 Hasivim St, Kiryat Matelon Israel, 49170 Israel Tel: Fax: +972 39191010 +972 39190500 Email: incoming@c-hotels.co.il Web: www.c-hotels.co.il Contact: Or Bareket Exhibiting with Israel Government Tourist Office

C.A.T. Company 124, Chui Avenue, Bishkek Kyrgyzstan +996 312663664 Fax: +996 312900420 Tel: Email: travel@cat.kg Web: www.cat.kg Contact: Svetlana Puchina Exhibiting with Kyrgyz Association of Tour Operators

CAESAR PARK RIO DE JANEIRO IPANEMA

LA100

Avenida Vieira Souto, 460, Rio De Janeiro Brazil, 2242006 Brazil Tel: +55 21 2525 2555 Email: luiz.fogaca@caesar-park.com Web: www.caesar-park.com/pt/web/hotel-rio-dejaneiro-ipanema Contact: Luis Carlos Fogaça Exhibiting with Brazilian Tourism Board - Embratur

EM650

120 Yigal Alon Street, Tel Aviv Israel, 67443 Israel Tel: Fax: +972 722446052 +972 36930012 Email: Rochi@caesarhotels.co.il Web: www.caesarhotels.co.il Contact: Rochi Gaffen Exhibiting with Israel Government Tourist Office

Caesars Entertainment

NA350

3655 Las Vegas Boulevard South, Las Vegas Nv, 89109 United States Tel: +1 702 946 7611 Email: hpatel_caesars@global-sales.co Web: www.caesars.com Contact: Susan Moore Exhibiting with Las Vegas Convention and Visitors Authority

Cajamarca Travel

LA300

Jr. Dos De Mayo Nº574, Cajamarca, Cajamarca Peru, 76 Peru Tel: Fax: +51 076340670 +51 076340670 Email: ventas.cajamarcatravel@hotmail.com Web: www.cajamarcatravel.com.pe Contact: Angel Arellano Exhibiting with PromPeru

Cala Ginepro Hotels

AS80

EM1500

Pza. De Madrid, S/n, Estadio Ramon De Carranza, Cadiz Cadiz, 11001 Spain +34 956807061 Tel: Fax: +34 956214635 Email: antonioarias@cadizturismo.com Web: www.cadizturismo.com Contact: ANTONIO ARIAS Exhibiting with ANDALUCIA

Caesar Premier Hotels

www.byebyeLONDON.comRegister NowCreate your web pages for freeBusiness & Social NetworkUpload info, photos, video, write comments, see number of people looking at your pages etc

C Hotels

LA191

Cabañas San Isidro

Caboose Ltd

89 Edgware Road, London, W2 2HX United Kingdom Tel: +44 (0)8702932930 Email: info@byebyelondon.com Web: www.byebyeLONDON.com Contact: Atheer Hassan

Hector Miranda 2443, Montevideo Uruguay, 11300 Uruguay Tel: Fax: +598 27124424 +598 27126502 Email: fbarbaro@buquebus.com.uy Web: www.buquebus.com Contact: Felipe Barbaro Exhibiting with URUGUAY MINISTRY OF TOURISM AND SPORT

Burasari Group Co.,LTD

1, Kuk Saray Str., Samarkand Uzbekistan, 140157 Uzbekistan Tel: +998 66 210 10 08 Fax: +998 66 231 11 35 Email: info@silkroaddestinations.com Web: www.silkroaddestinations.com Contact: Ravshan Turakulov Exhibiting with Uzbekistan

No 20, Limpopo Street, Fha, Abuja Nigeria Tel: +234 8023058863 Email: info@busdoctravelandtours.com Contact: Anny Chigbo Exhibiting with Nigerian Tourism Development Corporation

Buzz Portugal DMC

AS70

C.A.T.I.A/ Silk Road Destinations

AF150

BUSDOC Travels & Tours

Bye Bye London

Crusader Plot 3, Portal Avenue, P. O. Box 26905, Kampala Uganda, 256 Uganda Tel: +256 41 4347 460 Fax: +256 41 4345 605 Email: info@bunyonyi.com Web: www.bunyonyi.com Contact: Charlotte Kamugisha Exhibiting with East Africa Tourism Network

BUQUEBUS

EM1640

Puigmajor S/n, Perafita Catalonia, 8589 Spain Tel: +34 931171666 Email: hola@burricleta.com Web: www.burricleta.com Contact: Burricleta Burricleta Exhibiting with CATALONIA, CATALAN TOURIST BOARD

AF645

Bumi, Kariba Zimbabwe Tel: +263 772135664 Email: uke@bumihills.co.zw Web: www.bumihills.com Contact: LUKE BROWN Exhibiting with ZIMBABWE TOURISM AUTHORITY

Bunyonyi Safaris Ltd

BURRICLETA

EM1800

Viale Cala Ginepro 76, Orosei 8028 Italy Tel: Fax: +39 0784 91222 +39 0784 91047 Email: direzione@calaginepro.com www.calaginepro.com Web: Contact: Patrizia Sotgiu Exhibiting with Italian State Tourist Board (ENIT)

World Travel Market Catalogue 2012 285


C

EXHIBITOR PROFILES

California Academy of Sciences

NA340

55 Music Concourse Drive, San Francisco California, 94118 United States +1 4153795211 Tel: Email: dlangdale@calacademy.org Web: www.calacademy.org Contact: Deleyse Langdale Exhibiting with Visit California

Camp Ripan - part of Swedish Lapland

campania>artecard CALYPSO TOURS

EM1552

Castillo Del Ingles, 9, Castillo Del Vigia, Torremolinos Malaga, 29620 Spain Tel: +34 952 378 005 Fax: +34 952 372 767 Email: jcallejon@mhbland.com Web: www.mhbland.com Contact: JOSE MARIA CALLEJON Exhibiting with MALAGA CITY TOURISM BOARD & CONVENTION BUREAU

CAMARA ARGENTINA DE TURISMO

LA350

Piedras 383 - 7º, Buenos Aires 1070 Argentina Tel: +54 11 5031 3030 Fax: +54 11 5031 3040 Email: promo@camaraargentinadeturismo.travel Web: www.camaraargentinadeturismo.travel Contact: Juan Carlos Vidal Exhibiting with Argentina - National Institute for Tourism Promotion

Cambodia, Ministry of Tourism

AS460

Lot 3a, St. 169. Veal Vong, Phnom Penh 12253 Cambodia Tel: Fax: +855 23885069 +855 23885039 Email: nim-sovann@mot.gov.kh Web: www.tourismcambodia.org Contact: Nim Sovann The Ministry of Tourism of Cambodia is the government institution responsible for the support and development of the tourism industry, promoting and encouraging investment. The Ministry of Tourism’s work also focuses on marketing and promoting Cambodia as a preferred tourist destination. Visit our website at: www.tourismcambodia.org

Cambridge Beaches

CA210

30 King’s Point Road, Sandy’s MA 02 Bermuda Tel: Fax: +1441 234 5799 +1441 234 0331 Email: andrebrenner@btconnect.com Web: www.cambridgebeaches.com Contact: Andre Brenner Exhibiting with Bermuda Department of Tourism

CAMBRILS - Patronat Municipal de Turisme de Cambrils

EM1640

Pg De Les Palmeres 1, Cambrils Catalonia, E-43850 Spain Email: tur@cambrils.org Web: www.cambrils-turisme.com Contact: Amelia Rico Exhibiting with CATALONIA, CATALAN TOURIST BOARD

Camden Court Hotel

UKI600

Camden Street, Dublin 2 Ireland +353 1 4759666 Tel: Fax: +353 1 4759677 Email: dcorboy@camdencourthotel.ie Web: www.camdencourthotel.com Contact: Denise Corboy Exhibiting with Tourism Ireland

CAMINO ABIERTO

LA350

Maipu 42 6º ‘162’, Buenos Aires 1084 Argentina Tel: +54 11 4342 4132 Fax: +54 11 4342 4132 Email: ventas@caminoabierto.com.ar Web: www.caminoabierto.com Contact: Oscar Pandolfi Exhibiting with Argentina - National Institute for Tourism Promotion

Camino Travel

LA550

San Pedro, Montes De Oca San Jose, 1049-2050 SAN PEDRO, SAN JOSE Costa Rica Tel: Fax: +506 22256143 +506 22342530 Email: hchavarria@caminotravel.com Web: www.caminotravel.com Contact: Helena Chavarria Exhibiting with Costa Rica Tourist Board

286 World Travel Market Catalogue 2012

EM140b

Campingvagen 5, Kiruna 981 35 Sweden Tel: +46 98066758 Email: sara@ripan.se www.ripan.se/en/ Web: Contact: Sara Eriksson Exhibiting with VisitSweden

Kukulkan Km. 9 Zona Hotelera, Cancun Center 1 Piso, Cancun Q. Roo, 77500 Mexico Tel: +52 998 881 27 45 Fax: +52 998 881 27 74 Email: jtellez@cancun.travel Web: www.cancun.travel Contact: Jorge Luis Tellez

EM1800

Centro Direzionale Isola E7, Napoli 80143 Italy Tel: +39 081 5624561 Fax: +39 081 5626945 Email: info@campaniartecard.it Web: www.campaniartecard.it Contact: Laura Aversa Exhibiting with Italian State Tourist Board (ENIT)

Canadian Tourism Commission

NA300

15 Bermondsey Square, London SE1 3UN United Kingdom +44 2073899985 Fax: +44 2073899988 Tel: Email: fournier.nicolas@ctc-cct.ca Web: www.canada.travel Contact: Nico Fournier What type of Traveller are you? A Free Spirit - a thrill seeker searching excitment? A Cultural Explorer, embracing the local culture? An Authentic Experiencer, using your senses to explorer the natural surroundings? Visit us to find out and meet with a wide selection of key Canadian exhibitors.

Canadian Travel Press (Canada)

Press Centre Foyer

310 Dupont Street, Toronto Ontario, M5R 1V9 Canada Tel: +1 4169687252 (336) Email: dmcclung@baxter.net Web: www.travelpress.com Contact: David McClung

EM800,EM850

Valilik Binasi Kayserili Ahmet Pasa Cad., Canakkale Turkey Tel: +90 286 211 00 81 Fax: +90 286 211 00 82 Email: rbasarantr@gmail.com Web: www.canakkale.gov.tr Contact: RECAI BASARAN Exhibiting with Turkish Culture & Tourism Office

Canal New York

NA200

312 West Commercial Street, East Rochester Ny, 14445 United States Tel: Fax: +1 5853856053 +1 5855866906 Email: kelly@oneidacountytourism.com www.canalny.com Web: Contact: Kelly Blazosky Exhibiting with NYC & Company

CANARIAS INCOMING

EM1450

Cc. Arcade Local 10a Paseo Teneguia, Sta Cruz De Tenerife Arona - Playa De Las Americas, 38660 Spain +34 922 797 998 Fax: +34 922 753 866 Tel: Email: commercial@canarias-incoming.com Web: www.canarias-incoming.com Contact: Vera Kornioukhin Exhibiting with Tenerife Tourism Corporation

Canary Islands

Cancun, A New Look for an ancient World. With miles of unique beach & lagoon front, lavish hotels, shopping malls, amazing ecotourism sceneries, world heritage biospheres, fabulous dining and nightlife, signature golf course and the gateway to the Mayan World. Enjoy the newest destination among the Caribbean region and Mexico!

EM1400

Promotur Turismo De Canarias, Calle Victor Hugo 60, Las Palmas De Gran Canaria 35006 Spain Tel: Fax: +34 928240564 +34 928293698 Email: info@turismodecanarias.com Web: www.canarias.es Contact: Leticia González Chacón Promotur Turismo de Canarias, a public company under the authority of the Department of Tourism, is responsible for activities related to the study, promotion, fostering, circulation and marketing of the different tourism products and services of the Canary Islands and for promoting tourism facilities in the Islands.

CA301

Canouan Island Canouan Island, Canouan Island, St Vincent And The Grenadines +1784 4588000 Tel: Fax: +1784 4588885 Email: reservations@canouan.com Web: www.canouan.com Contact: Patrice Van Isacker

Canouan Island is a new luxury destination just 20 minutes from Barbados and a short boat ride away from Mustique. Canouan features a 5900ft runway, three luxury hotels including Canouan Resort & The Grenadines Estate Villas, Tamarind Beach Hotel and a new ultra luxurious hotel on Godhal Beach.

Canouan Resort & The Grenadines Estate Villas

CA301

Canouan Island, Canouan Island St Vincent And The Grenadines +1784 4588000 Tel: Fax: +1784 4588885 Email: patrice.vanisacker@canouan.com Web: www.canouanresort.tv Contact: Patrice Van Isacker Exhibiting with Canouan Island

CANTABRIA - Sociedad Regional de Turismo

Exhibiting with Global Media Network

ÇANAKKALE

LA250

Cancun Convention & Visitors Bureau

EM1300

Miguel Artigas, 4- 2ª Planta, Santander Cantabria, 39002 Spain Tel: +34 942 208 280 Fax: +34 942 208 284 Email: srturismo@srtcantabria.es Web: www.turismodecantabria.com Contact: Susana Oriazola Exhibiting with TURESPAÑA

Canterbury Cathedral

UKI400

Cathedral House, 11 The Precincts, Kent, CT1 2EH United Kingdom Tel: +44 (0)1227 762862 Fax: +44 (0)1227 865222 Email: therese.heslop@canterbury-cathedral.org Web: www.canterbury-cathedral.org Contact: Therese Heslop Exhibiting with UKinbound

Cape Town & Western Cape

AF500

Private Bag X9108, Cape Town Cape Town, 8000 South Africa Tel: Fax: +27 21 4874801 +27 21 4874800 Email: radiefa@tourismcapetown.co.za Web: www.tourismcapetown.co.za Contact: Radiefa Williams Exhibiting with South African Tourism

Cape Town Tourism

AF500

P.o Box 1403, Cape Town 8000 South Africa Tel: +27 21 487 6800 Fax: +27 21 487 6877 Email: info@capetown.travel Web: www.capetown.travel Contact: Velma Corcoran Exhibiting with South African Tourism

Caper Travels Company Pvt Ltd

IN515

279/a Masjid Moth, South Extension Part - Ii, New Delhi 110049 India Tel: +91 011 46003737 Fax: +91 011 26259695 Email: info@caper.travel Web: www.capertravelindia.com Contact: Vishal Jaiswal The National Tourism Award Winner, Caper Travel Company Pvt. Ltd. is India’s leading Inbound Travel solution company for the Indian sub continent. We provide comprehensive travel solutions for leisure, group, charters & small business travelers, backed by real-time websites & unmatched products.


EXHIBITOR PROFILES CAPITAL COAST

EM1100

Tombs Of The Kings Rd, P.o.box 62066, Pafos 8060 Cyprus Tel: Fax: +357 26939888 +357 26201000 Email: administration@klrhotels.com Web: www.capitalcoastresort.com Contact: Onoufrios Onoufriou Exhibiting with Cyprus Tourism Organisation

CA240

Caribic Vacations Ltd

1310 Providence Drive, Ironshore Estate, Montego Bay N/a, N/A Jamaica Tel: Fax: +1876 9539897 +1876 3228650 Email: olivert@caribicvacations.com Web: www.caribicvacations.com Contact: Oliver Townsend Exhibiting with Jamaica Tourist Board

AS540

Capital Travel & Tours Pvt. Ltd.

Banf Villa, 4th Floor, Majeedhee Magu, Male’ Maldives, 20105 Maldives Tel: Fax: +960 3320336 +960 3315089 Email: ablo@capitaltravel.net Web: www.capitaltravel.com Contact: Abdulla Riffath Exhibiting with Maldives Marketing & Public Relations Corporation

First Floor, Block A, Chimes, Plot No. 61,sector 44, Haryana India, 122003 India Tel: +91 1244723300 Fax: +91 1244723322 Email: craig.ireland@carlson.com Web: www.carlsonrezidor.com Contact: Craig Ireland

EM1150

Dolphin Court, Tigne Seafront, Sliema SLM 15 Malta Tel: Fax: +356 23463344 +356 23463333 Email: info@captainmorgan.com.mt Web: www.captainmorgan.com.mt Contact: Kevin Zammit Briffa Exhibiting with Malta Tourism Authority

Dublin Road, Galway City Galway, Ireland Tel: +353 91 381 200 Email: reservations.galwaycity@carlton.ie Web: www.carltonhotelgalwaycity.com Contact: Sarah Comer Exhibiting with Tourism Ireland

LA200

Av. Jose De San Martin Mz 106 Lt 10b, Col. Las Americas, Mexico City Ecatepec, 55070 Mexico Tel: +52 3612 0955 Email: administracion@caracteresdemexico.com Web: www.caracteresdemexico.com Contact: Sobeira Do Vale Yumare Exhibiting with Mexico Tourism Board

Careli Tours

LA560

Planes De Altamira, Edificio Invercasa Oficina #107, Managua Nicaragua, Nicaragua Tel: Fax: +505 22782574 +505 22786919 Email: axel.melchior@carelitours.com Web: www.carelitoursnicaragua.com Contact: Axel Melchior Exhibiting with Central America Tourism Agency (CATA)

Caribbean Airlines Limited

CA330

Iere House, Golden Grove Road, Trinidad, Trinidad And Tobago Tel: Fax: +1868 6690488 +1868 6693000 Email: valerie.murphy@caribbean-airlines.com Web: www.Caribbean-airlines.com Contact: Valerie Murphy-Rahman Exhibiting with Trinidad and TobagoTourism Development Company (TDC)

Caribbean Airlines UK

CA330

Avia Circle,building D, 28-29, The Quadrant Business Centre, 135 Salusbury Rd, London NW6 6RJ United Kingdom Tel: +44 2072019685 Email: juanita.collins@caribbean-airlines.com Web: www.caribbean-airlines.com Contact: Juanita Collins Exhibiting with Trinidad and TobagoTourism Development Company (TDC)

Caribbean Tourism Organisation

CA140

22 The Quadrant, Richmond Surrey, TW9 1BP United Kingdom Tel: +44 02089480057 Fax: +44 02089480067 Email: ctolondon@caribtourism.com Web: www.caribbean.co.uk Contact: Carol Hay The Caribbean Tourism Organisation provides a range of services and information necessary for the promotion and development of tourism to the Caribbean region. Membership comprises of both public and private sector industry decision-makers who carry out a wide range of co-funded marketing activities through the trade and to the consumer.

Caribe Hilton / Conrad San Juan Condado Plaza / El San Juan Resort

CA160

1 San Geronimo Street, San Juan 901 Puerto Rico Tel: Fax: +1787 722 2910 +1787 721 0303 Email: madelaine.nadal@hilton.com Web: www.caribehilton.com / www.condadoplaza.com / Contact: Madelaine Nadal Exhibiting with Puerto Rico Tourism Company

UKI400

39 Commercial Street, Edinburgh EH6 6JD United Kingdom Tel: +44 0845 119 6220 Email: md@casheltravel.com Web: www.casheltravel.com Contact: James Aitken Exhibiting with UKinbound

ME400

Castello Orsini Hotel

Parkway House, Old Airport Road, Co.dublin Ireland Tel: +353 1 8667588 Email: agilmartin@carlton.ie Web: www.carlton.ie Contact: Brigeen O’Sullivan Exhibiting with Tourism Ireland

Carrani Tours

EM1800

EM1475

Edificio Refugio-museo De La Guerra Civil C/gisbert, 10, Cartagena Murcia, 30202 Spain Tel: +34 968 50 00 93 Fax: +34 968529298 Email: agustinamm@puertoculturas.com Web: www.cartagenapuertodeculturas.com Contact: Agustina Martines Molina Exhibiting with REGION OF MURCIA

CarTrawler

GV460

The Chapel, Mount St Annes, Dublin 6 Ireland Tel: +353 01 499 9610 Fax: +353 01 499 9660 Email: rwhite@cartrawler.com Web: www.CarTrawler.com Contact: Greg Turley CarTrawler are the pioneers of multi-supplier car rental technology. We provide many of the world’s largest airlines, online travel agents and hotel groups with a gateway to over 800 car rental agents at 30,000 locations in 174 countries. That’s more cars in more cities than you will find anywhere else.

Casa Andina

LA300

Av. La Paz 463, Miraflores, Lima Peru, L-18 Peru Tel: +51 2139720 Email: ventas@casa-andina.com Web: www.casa-andina.com Contact: Mariano Agramunt Exhibiting with PromPeru

Casa Turquesa Boutique Hotel & Museum

CASTELLON TOURIST BOARD

EM1600

Avda. Espronceda 24 A Entl., Castellon Castellon, 12004 Spain Tel: +34 964 359 883 Fax: +34 964 359 870 Email: pturismo@dipcas.es Web: www.turismodecastellon.com Contact: Virginia Ochoa Exhibiting with Agencia Valenciana del Turisme

LA100

CASTELO VIAGENS DMC

Rua Olegario Maciel, Numero 518, C105, Rio De Janeiro Rj, 22621-200 Brazil Tel: +55 21 25226960 Fax: +55 21 25226990 Email: ops@casteloviagens.com.br Web: www.casteloviagens.com.br Contact: Célio Castanheiras Exhibiting with Brazilian Tourism Board - Embratur

CASTILLA Y LEON - SOTUR, S.A.

EM1300

Paseo Filipinos, 1 - 1ª, Valladolid Valladolid, 47007 Spain Tel: +34 983 360 556 Fax: +34 983 350 205 Email: boscoeal@jcyl.es Web: www.turismocastillayleon.com Contact: Cristina Mateo Exhibiting with TURESPAÑA

CASTILLA Y LEON Tourist Board

EM1300

Paseo Filipinos, 1 -1ª Planta, Valladolid 47006 Spain Tel: Fax: +34 983350205 +34 983 360556 Email: zursan@jcyl.es Web: www.turismocastillaleon.com Contact: Cristina Mateo Exhibiting with TURESPAÑA

Castle Leslie Estate

LA250

Blvd Kukulcan Km. 13.5, Zona Hotelera, Cancun C.P.77500 Mexico Tel: +52 998193 22 60 Fax: +52 998840 60 35 Email: sales@casaturquesa.com Web: www.casaturquesa.com Contact: Tracey Davies Exhibiting with Cancun Convention & Visitors Bureau

Casa Velha do Palheiro

EM1800

Via Aldo Bigelli Snc, Roma 17 Italy Tel: +39 0774 683272 Fax: +39 0774 683107 Email: direzione@castelloorsini.it Web: www.castelloorsini.it Contact: ENRICO MEONI Exhibiting with Italian State Tourist Board (ENIT)

Via I. Pettinengo, 72, Roma Roma, 159 Italy Tel: Fax: +39 0696841791 +39 06432181 Email: incoming@carrani.com Web: www.carrani.com Contact: Chiara Gigliotti Exhibiting with Italian State Tourist Board (ENIT)

CARTAGENA PUERTO DE CULTURAS

P.o. Box 114400, Dubai United Arab Emirates, United Arab Emirates Tel: Fax: +971 44084771 +971 44084777 Email: cesar@cassellsalbarshahotel.com Web: www.cassellsalbarshahotel.com Contact: Cesar B. Mora Exhibiting with Dubai - Department of Tourism & Commerce Marketing

UKI600

Carlton Hotel Group CARACTERES DE MEXICO

60 Bis Avenue Hassan Ii, Casablanca Csablanca, 20000 Morocco Tel: +212 522 206265 Fax: +212 522205405 Email: crt.casablanca@menara.ma Contact: Said Mouhid Exhibiting with Moroccan National Tourist Office

Cassells Al Barsha Hotel

UKI600

Carlton Hotel Galway City Captain Morgan Cruises

AF300

Casablanca Regional Tourism Council

Cashel Travel

IN260

Carlson Rezidor Hotel Group

C

EM900

Rua Da Estalagem Nº23, Funchal, Funchal Madeira Island, 9060-415 Portugal Tel: +351 291790350 Fax: +351 291794925 Email: celeste.ringertz@palheiroestate.com www.palheiroestate.com Web: Contact: Celeste Ringertz Exhibiting with Portugal

UKI600

Glaslough, Co. Monaghan Ireland Tel: Fax: +353 47 88256 +353 47 88100 Email: ewinters@castleleslie.com Web: www.castleleslie.com Contact: Eimear Winters Exhibiting with Tourism Ireland

Castle Oaks House Hotel

UKI600

Castleconnell, Co. Limerick Ireland Tel: Fax: +353 61 377 717 +353 61 377666 Email: info@castleoaks.ie Web: www.castleoaks.ie Contact: Gobnait O’’Connell Exhibiting with Tourism Ireland

World Travel Market Catalogue 2012 287


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EXHIBITOR PROFILES

CATALONIA, CATALAN TOURIST BOARD

EM1640

17, Fleet Street (3rd Floor), London EC4Y 1AA United Kingdom +44 2075838855 Fax: +44 2075838877 Tel: Email: info.uk@act.cat Web: www.catalunya.com Contact: Aicard Guinovart Catalonia is the largest tourist receiver in Spain. Catalan Tourist Board, organisation of the Government of Catalonia, is responsible for marketing and promoting Catalonia as a tourist destination. We provide support to the travel industry and identify and develop opportunities within all the foreign markets together with its travel industry.

Caucasus Travel

EM1060

44/ii Leselidze Str., 22 Peritsvaleba Str., Tbilisi Georgia, 105 Georgia +995 32 298 74 00 Fax: +995 32 298 73 99 Tel: Email: georgia@caucasustravel.com Web: www.caucasustravel.com Contact: Maia Khubuluri Exhibiting with Georgian National Tourism Administration

Causeway Coast & Glens Tourism

UKI600

11 Lodge Road, Coleraine County Londonderry, BT52 1LU United Kingdom Tel: +44 28 7032 7720 Fax: +44 28 7032 7719 Email: mail@causewaycoastandglens.com Web: www.causewaycoastandglens.com Contact: Jason Powell Exhibiting with Tourism Ireland

Caves of Barbados Ltd

CA300

Harrison’s Cave, Welchman Hall, St. Thomas Barbados Tel: Fax: +1246 4173709 +1246 4173700 Email: jgrant@harrisonscave.com www.harrisonscave.com Web: Contact: Joe-Ann Grant Exhibiting with Barbados Tourism Authority

CB INTERNATIONAL Sp. z o.o

EM450

Krakowskie Przedmiescie 13, Warszawa, Warszawa Poland, 00-071 Poland +48 22 827 62 20 Fax: +48 22 827 12 97 Tel: Email: maria@cbinternational.com.pl Web: www.cbinternational.com.pl Contact: Maria Jerszow Exhibiting with Polish Tourist Organisation

CBI

GV370

P O Box 93144, The Hague 2509 AC Netherlands Tel: +31 886 024 300 Fax: +31 886 024 301 Email: c.bishop@cbi.eu Web: WWW.CBI.EU/TOURISM Contact: Clive Bishop The CBI is an agency of the Dutch Foreign office who business coach 285 incoming SME operators from 38 developing countries in Asia, Latin America, Africa and Europe to develop relationships with European tour operators. Meet the team and some community based / eco tourism companies on our stand.

CDSHotels S.p.A.

EM1675

Via Bastianutti, 25, Lecce 73100 Italy Tel: +39 0832 351321 Fax: +39 0832 228794 Email: marketing@cdshotels.it Web: www.cdshotels.it Contact: Chiara De Angelis Exhibiting with Regione Puglia

CEARÁ

LA100

Av. Ministro Jose Americo, Edificio Seplag Terreo, Cambeba, Fortaleza Ceara, 60830-070 Brazil Tel: +55 85 31014685 Fax: +55 85 31014667 Email: RODRIGOSETUR@GMAIL.COM Web: www.setur.ce.gov.br Contact: RODRIGO CARVALHO FERNANDES DA COSTA Exhibiting with Brazilian Tourism Board - Embratur

CEDOK TRAVEL CORPORATION

EM550

Na Prikope 18, Prague 1 111 35 Czech Republic Tel: +420 221447242 Fax: +420 224216324 Email: director.incoming@cedok.cz Web: www.cedok.com Contact: Marketa Athanasiadova Exhibiting with Czech Tourist Authority - CzechTourism

288 World Travel Market Catalogue 2012

Celtic Group Hostels

UKI600

7a Store Street, Dublin 1 Ireland Tel: Fax: +353 1 8550020 +353 1 8550019 Email: nicola@celticgrouphostels.com Web: www.celticgrouphostels.com Contact: Nicola Foley Exhibiting with Tourism Ireland

Centara Hotels & Resorts

5 Fl. Wanda Plaza Business, No. 8 Jiangnan Av., Nanan District, Chongqing 400060 China +86 023 62949913 Fax: +86 023 629499009911 Tel: Email: usadept@centuryrivercruises.com Web: www.centuryrivercruises.com Contact: Alex Ye

AS300

Centara Grand At Centralworld,999/99 Rama 1 Rd., Pathumwan, Bangkok 10330 Thailand Tel: Fax: +66 2769 1235 +66 2769 1234 6569 Email: patsk@chr.co.th Web: www.centarahotelsresorts.com Contact: Skuntanaga Pat Exhibiting with Thailand (Tourism Authority of)

Centara Hotels & Resorts/1

AS300

Centara Grand At Centralworld, 999/99 Rama 1 Rd., Pathumwan, Bangkok 10330 Thailand Tel: Fax: +66 2769 1235 +66 2769 1234 6569 Email: patsk@chr.co.th www.centarahotelsresorts.com Web: Contact: Pat Skuntanaga Exhibiting with Thailand (Tourism Authority of)

CENTAURO RENT A CAR

EM1300

Berlin,2 Edif.coblanca,5, Bajo-rincon De Loix, Alicante 35003 Spain +34 966830144 Tel: Fax: +34 965860106 Email: lbagnoli@grupo-centauro.com Web: www.centauro.net Contact: Luigi Bagnoli Exhibiting with TURESPAÑA

Central America Tourism Agency (CATA)

LA560

Calle Capitan Haya 56, 1ºd, Madrid Spain, 28020 Spain Tel: +34 91572085455 Fax: +34 915716257 Email: cpadrino@visitcentroamerica.com Web: www.visitcentroamerica.com Contact: Cristina Padrino CATA has established its main office in Madrid, Spain, located in the very heart of the market with the greatest potential growth of tourism-related revenue for Central America: Europe, running all the marketing and promotion of the 7 Central American countries.

Central Asia Travel

AS70

1/26, Shakhristanskaya Str., Tashkent Uzbekistan, 100099 Uzbekistan +998 983679599 Fax: +998 712120290 Tel: Email: info@centralasia-travel.com Web: www.centralasia-travel.com Contact: Nikolay Serbin Exhibiting with Uzbekistan

Central Bohemia Region

EM550

Zborovska 11, Prague 5 - Smichov 150 21 Czech Republic Tel: +420 257280375 Fax: +420 257280592 Email: rihak@kr-s.cz Web: www.middleczech.cz Contact: Karel Riha Exhibiting with Czech Tourist Authority - CzechTourism

Central Holidays Travel Group

AF115

250 Moonachie Road, New Jersey Usa, 7074 United States Tel: +1 12012285290 Fax: +1 12012285255 Email: gmiradoli@centralholidays.com Contact: Gianni Miradoli Exhibiting with Sakkara Group International

Centro de Portugal Promotion Bureau

EM900

Casa Amarela - Largo Sta Cristina, Viseu Portugal, 3500-181 VISEU Portugal Tel: +351 239488120 Fax: +351 239488129 Email: marlimonteiro@visitcentrodeportugal.com.pt www.visitcentro.com Web: Contact: Marli Monteiro Exhibiting with Portugal

CENTURION TRAVEL & TOURS LIMITED

AS285

Century Cruises

AF250

Hse 50, School Lane, Westlands, Nairobi, Box 22482 - 00100, Nairobi 100 Kenya +254 203566988 Fax: +254 203566988 Tel: Email: suresh@centurionkenya.com Web: www.centurionsafaris.com Contact: SURESH RAMAN Exhibiting with Kenya Tourist Board

ME240

Century hotel, Doha

820 Malek Bin Anas St. Old Salata, P. O. Box: 22367, Doha Qatar, Qatar Tel: Fax: +974 44420674 +974 44455120 Email: hany@centuryhoteldoha.com Web: www.centuryhoteldoha.com Contact: Hany Maroun Exhibiting with Qatar Tourism Authority

CENTURY INCOMING, S.L.

EM1300

Princesa, 25 - 3º, 3 Edificio Hexagono, Madrid Madrid, 28008 Spain Tel: +34 91 758 26 10 Fax: +34 91 758 26 11 Email: cristina@century-incoming.com www.century-incoming.com Web: Contact: Cristina Lozano Exhibiting with TURESPAÑA

AS300

Century Park Hotel Bangkok

9 Ratchaprarop Road, Pratunam-victory Monument, Bangkok 10400 Thailand +66 2246 7800 Tel: Fax: +66 2246 4583 Email: sales@centuryparkhotel.com Web: www.centuryparkhotel.com Contact: Junnifer Choi Exhibiting with Thailand (Tourism Authority of)

AS640

Cerf Island Resort P.o Box 1071, Mahe N/a, SEYCHELLES Seychelles Tel: Fax: +248 4294 511 +248 4294 500 Email: maria.morel@seychelles.travel Web: www.cerf-resort.com Contact: Foram Varsani Exhibiting with Seychelles Tourism Board

CESTOB - Cesme Touristic Hoteliers Association

EM800,EM850

Musalla Mah. 1107 Sokak No:5/3, Izmir Cesme, 35930 Turkey Tel: +90 2327121362 Fax: +90 2327122304 Email: cestob@unimedya.net.tr Web: www.cestob.com Contact: Veysi Oncel Exhibiting with Turkish Culture & Tourism Office

Ceylon Tea Trails (pvt) Ltd

AS600

46/38, 4th Floor, Nawam Mawatha, Colombo 02 Sri Lanka Tel: +94 11 2 303 888 Email: champika@forbeswalker.com Web: www.teatrails.com Contact: Champika de Silva Exhibiting with Sri Lanka Tourism Promotion Bureau

Ceylon Tours Limited

AS600

8a Sir Ernest De Silva Mawatha, Colombo 7 Sri Lanka Tel: +94 11 5531611 Email: chandra@ceylontours.com Web: www.ceylontours.com Contact: Chandra Ediriweera Exhibiting with Sri Lanka Tourism Promotion Bureau

CGH EARTH

IN250

Casino Building, Willingdon Island, Cochin Kerala, 682003 India Tel: +91 4843011711 Fax: +91 4842668001 Email: contact@cghearth.com Web: www.cghearth.com Contact: George Dominic Family run enterprise providing engaging experiences of True Indian hospitality, Authentic Ayurveda & Rich Heritage through Responsible tourism initiatives. CGH Earth has adopted as core values, respect for the environment, community and the local ethos.The result, we like to believe, are experiences as immersive as they are authentic.

Chaminuka Nature Reserve

AF625

Po Box 35370, Lusaka 10101 Zambia Tel: +260 211254140 Fax: +260 211254190 Email: andrews@chaminuka.com Web: www.chaminuka.com Contact: Andrew Shacholi Exhibiting with Zambia Tourism Board


EXHIBITOR PROFILES IN450

Chandigarh Tourism Department Of Tourism, Chandigarh Administration, Chandigarh Chandigarh Ut, 160017 India Tel: +91 000 111 222 Email: dtour@chd.nic.in Web: www.chandigarhtourism.gov.in Contact: Vivek Atray Exhibiting with India Tourism

Chandris Hotels & Resorts

Chariot Beach Resorts Mahabalipuram

IN370 Five Rathas Road, Behind Five Rathas Monuments, Via Chennai Kancheepuram, Tamilnadu, 603104 India Tel: +91 4427425000 Fax: +91 4427425050 Email: resv@chariotbeachresorts.com Web: www.chariotbeachresorts.com Contact: A R Madan Beach Resort located in world heritage town Mahabalipuram sun & sandy beaches walking distance to monuments 1200 years old offers an unmatched panoramic view spectacular beach & bay front elegantly landscaped resort features spacious sea & garden facing rooms/cottages Largest swimming pool on the coast with speciality sea food restaurant

EM1800

Gabicce Mare - Pesaro, Bike And Sport Hotels, Gabicce Mare - Pesaro 61011 Italy +39 0541 950164 Fax: +39 0541 954427 Tel: Email: bordoni.edy@gmail.com Web: www.parkhotels.it Contact: Aida Bordoni Exhibiting with Italian State Tourist Board (ENIT)

Chartis Insurance

UKI130

The Chartis Building, 58 Fenchurch Street, London EC3M 4AB United Kingdom Tel: +44 02086624170 Email: martin.gatehouse@chartisinsurance.com Web: www.chartisinsurance.com/UK Contact: Martin Gatehouse Exhibiting with The Guild Of Travel & Tourism

Château d’Auvers ‘au temps des impressionnistes’

EM1700

Rue De Lery, Bp 21, Auvers Sur Oise 95430 France Tel: +33 134 48 48 55 Fax: +33 134 48 48 44 Email: laurent.mandallaz@chateau-auvers.fr www.chateau-auvers.fr Web: Contact: Laurent Mandallaz Exhibiting with France

Château de Chailly

EM1674

Bp 10 - Rue Dessous, Hotel ****& Golf, Chailly Sur Armancon 21320 France +33 3 80 90 30 18 Fax: +33 3 80 90 30 00 Tel: Email: PLapique@chailly.com Web: www.chailly.com Contact: Philippe Lapique Exhibiting with Vezelay and Fontenay, Burgundy, France

Chateau Liblice

EM550

Liblice 61, Bysice 277 32 Czech Republic Tel: +420 315632111 Email: soukupova@zamek-liblice.cz Web: www.zamek-liblice.cz Contact: Klaudie Soukupova Exhibiting with Czech Tourist Authority - CzechTourism

Chateaux & Hotels Collection

AS55

Chic Outlet Shopping® - Fidenza Village

GV380

No. 40, Natmauk Road, Tamwe Township, Yangon 11211 Myanmar Tel: Fax: +95 1544400 +95 1544500 Email: INFO.CHRY@CHATRIUM.COM Web: www.chatrium.com Contact: May Myat Mon Win Exhibiting with Myanmar Tourism Federation (Marketing Committee)

Fidenza Village, Via San Michele Campagna, Fidenza Parma, 43036 (PR) Italy Tel: +39 0524 335516 Email: tourism@fidenzavillage.com Web: www.chicoutletshopping.com/en/plan-yourvisit/fidenza-village/fidenza-village Contact: Mauro Acquati Exhibiting with Chic Outlet Shopping®

Chaweng Regent and Melati Beach Resort and Spa

Chic Outlet Shopping® - Ingolstadt Village

EM1000

377 Syngrou Avenue, Athens 175 64 Greece Tel: +30 210 9484 732 Fax: +30 210 9484 739 Email: filippelis@chandris.gr Web: www.chandris.gr Contact: Stavros Filippelis Exhibiting with Greek National Tourism Organisation

Charme & Family Hotels Italy

Chatrium Hotel Royal Lake Yangon

C

GV305

29 Rue D’astorg, Paris, Paris France, 75008 France Tel: +33 (0)1 78 94 78 64 Fax: +33 (0)1 70 99 99 13 Email: kmazni@chateauxhotels.com www.chateauxhotels.com Web: Contact: Karine Mazni Exhibiting with ETOA - European Tour Operators Association

AS300

155/4 Chaweng Beach Koh Samui, Suratthani 84320 Thailand Tel: +66 662 9445414 2184 2852 Fax: +66 2184 2534 Email: bkksct@chawengregent.com Web: www.chawengregent.com, www.melatiresort.com Contact: Tharinee Whangpattanaton Exhibiting with Thailand (Tourism Authority of)

Chic Outlet Shopping® - Kildare Village Cheli & Peacock

AF542

P.o.box 743, Uhuru Gardens, Nairobi Nairobi, 517 Kenya Tel: +254 206003090 Fax: +254 206004050 Email: charlotteb@chelipeacock.co.ke Web: www.chelipeacock.com Contact: Charlotte Bourke Exhibiting with Classic Safari Camps Of Africa

Chelsea FC Stadium Tours and Museum

EM1220

Rue Des Bouchers, 18, Brussels Brussels, B-1000 Belgium Tel: Fax: +32 2 514 02 31 +32 2 511 14 15 Email: thierry.scheers@leon1893.com Web: www.chezleon.be Contact: Thierry Scheers Exhibiting with Belgian Tourist Board Brussels-Wallonia

Chhattisgarh Tourism

IN400

Chhattisgarh Tourism, Paryatan Bhawan, Raipur Chhattisgarh, 492006 India Tel: +91 9871277771 Email: visitcg@rediffmail.com Web: www.chhattisgarh.nic.in Contact: Santosh Mishra Exhibiting with India Tourism

CHIA LAGUNA RESORT

EM1800

Viale Belvedere - Loc. Chia, Domus De Maria 9010 Italy Tel: Fax: +39 0709230141 +39 07092391 Email: info@chialagunaresort.com Web: www.chialagunaresort.com Contact: Danilo Ferrandino Exhibiting with Italian State Tourist Board (ENIT)

Chic Outlet Shopping®

GV380

C/o Value Retail Plc, 50 Pingle Drive, Bicester Oxfordshire, OX26 6WD United Kingdom Tel: +44 1869 366212 Email: traveltrade@chicoutletshopping.com Web: www.ChicOutletShopping.com/planyourvisit Contact: Chic Outlet Shopping®, the leading luxury outlet shopping experience. Located an hour or less outside some of Europe’s most important and popular cities, the 9 Villages are home to more than 900 boutiques of the world’s premier le brands, offering savings of up to 60% all year round.

Chic Outlet Shopping® - Bicester Village

GV380

Kildare Village, Nurneyroad, Kildare Town County Kildare, IRELAND Ireland Tel: +353 45 534938 Email: esadlier@valueretail.com Web: www.chicoutletshopping.com/en/plan-yourvisit/kildare-village/kildare-village Contact: Eoghan Sadlier Exhibiting with Chic Outlet Shopping®

L300

Stamford Bridge, Fulham Road, London London, SW6 1HS United Kingdom Tel: +44 20 79152915 Email: wesley.barton@chelseafc.com Web: www.chelseafc.com/tours Contact: Wesley Barton Exhibiting with Wimbledon Lawn Tennis Museum and Tour

Chez Leon Restaurant

GV380

Otto-hahn Strasse 1, Ingolstadt D-85055 Germany Tel: +49 841 8863 157 Fax: +49 841 8863 101 Email: afienbork@valueretail.com Web: www.chicoutletshopping.com/en/plan-yourvisit/ingolstadt-village/ingolstadt-village Contact: Andreas Fienbork Exhibiting with Chic Outlet Shopping®

Chic Outlet Shopping® - La Roca Village

GV380

La Roca Village, Santa Agnes De Malanyanes La Roca Del Valles, 8430 Spain Tel: +34 93 842 3917 Email: lchavarria@valueretail.com Web: www.chicoutletshopping.com/en/plan-yourvisit/la-roca-village/la-roca-village Contact: Laura Chavarria Exhibiting with Chic Outlet Shopping®

Chic Outlet Shopping® - La Vallee Village

GV380

La Vallee Village, 3 Cours De La Garonne, Marne La Vallee 77706 MARNE LA VALLEE CEDEX 4 France Tel: +33 1 60 42 30 70 Email: bkouao@valueretail.com Web: www.chicoutletshopping.com/en/plan-yourvisit/la-vallee-village/la-vallee-village Contact: Bernard Kouao Exhibiting with Chic Outlet Shopping®

Chic Outlet Shopping® - Las Rozas Village

GV380

Las Rozas Village, Juan Ramon Jimenez 3, Las Rozas 28232 Spain Tel: +34 91 640 4924 Email: lmunoz@valueretail.com Web: www.chicoutletshopping.com/en/plan-yourvisit/las-rozas-village/las-rozas-village Contact: Luis Munoz Exhibiting with Chic Outlet Shopping®

Chic Outlet Shopping® - Maasmechelen Village

GV380

Zetellann 100, Maasmechlen 3630 Belgium Tel: +32 89 77 88 55 Email: aterweduwe@valueretail.com Web: www.chicoutletshopping.com/en/plan-yourvisit/maasmechelen-village/maasmechelenvillage Contact: Alice Terweduwe Exhibiting with Chic Outlet Shopping®

Chic Outlet Shopping® - Wertheim Village

GV380

Wertheim Village, Wertheim 97877 WERTHEIM Germany Tel: +49 9342 9199 154 Email: hmatosrua@valueretail.com www.chicoutletshopping.com/en/plan-yourWeb: visit/wertheim-village/wertheim-village Contact: Helder Matos-Rua Exhibiting with Chic Outlet Shopping®

GV380

Bicester Village, 50 Pingle Drive, Bicester Oxfordshire, OX26 6WD United Kingdom Tel: +44 1869 366314 Email: hpeters@valueretail.com Contact: Helen Peters Exhibiting with Chic Outlet Shopping®

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EXHIBITOR PROFILES

Chicagoâ&#x20AC;&#x2122;s Essex Inn

NA380

China National Tourist Office

AS150

800 South Michigan Avenue, Chicago, Il 60605 United States Tel: Fax: +1 3129396153 +1 3129392800 Email: bschmitt@choosechicago.com Web: www.essexinn.com Contact: Mary Twomey

71 Warwick Road, London SW5 9HB United Kingdom Tel: +44 2073730888 Fax: +44 2073709989 Email: london@cnta.gov.cn Web: www.cnto.org.uk Contact: Wenting Tyang

We are located in the heart of Chicago, across from Grant Park and walking distance to museum campus. Rooms feature flat screen TVs, complimentary Wi-Fi, refrigerators and in-room safes. We also offer meeting space, complimentary indoor pool/fitness center, garden deck, free shuttle to nearby attractions and a French inspired restaurant.

China National Tourist Office (CNTO) is a London-based government representative office. The main objective is to promote China as a fine tourist destination in the UK, Ireland and Nordic countries. We dedicate to strengthen tourism co-operation and exchange, introduce tourism products, provide related information and convenience for the local people.

Chile

LA400

Av. Eliodoro Yanez 2473, Providencia, Santiago 7510464 Chile Tel: +56 (2)429 08 30 robert.leyton@turismochile.travel Email: Web: www.chile.travel Contact: Robert Leyton Turismo Chile is a nonprofit organization that unites public and private efforts to promote Chile as a travel destination in international markets.

Chimpanzee Sanctuary & Wildlife Conservation Trust

GV179

5-6 Ensign House, Admirals Wayu, London E14 9XQ United Kingdom Tel: +44 020 7536 3888 Fax: +44 020 7987 3888 Email: linda@chinaBN.org Contact: Linda Ruan Exhibiting with WTM Official Supporting Publications

China CYTS International Travel Co., Ltd

AS150

AS277

No.11 Binjiang Road, Guilin 541002 China Tel: +86 7732885358 Fax: +86 7732827424 Email: sunny@chinahighlights.net Web: www.chinahighlights.com Contact: Sunny Xie

China International Travel Service Head Office

China Southern Airlines Company Limited

AS155

278, Guangzhou Guangdong, 510406 China Tel: Fax: +86 86128249 +86 86113084 Email: zhengruixin@csair.com Web: www.csair.com Contact: Rocky Zheng

AS450

54, Lin-sen N. Road, Taipei 104 Taiwan, Republic Of China Tel: +886 225625858 Fax: +886 225116695 Email: hilda@chinatravel.com.tw Web: www.chinatravel.com.tw Contact: Paul Hou Exhibiting with Taiwan Tourism Bureau

AS150

30f, Taikang Financial Tower, 38 Dongsanhuan North Road, Beijing 100026 China Tel: +86 1085908298 Fax: +86 1064612576 Email: zwq.oz@ctsho.com www.ctsho.com Web: Contact: Wenquan Zhang Exhibiting with China National Tourist Office

China Vision Holidays

GV100

288 Chengdong Road, Zhengzhou Henan, 450003 China Tel: +86 37168262818 Fax: +86 37165961302 Email: joy@joychinatravel.com www.joychinatravel.com Web: Contact: Joy Zhou Exhibiting with Global Discovery / Adventure Now

290 World Travel Market Catalogue 2012

UKI600

Morrisons House, Morrisons Island, Cork Ireland +353 21 4908203 Fax: +353 21 4271489 Tel: Email: mrichardson@choicehotelsireland.ie Web: www.choicehotelgroup.ie Contact: Marie Richardson Exhibiting with Tourism Ireland

NA270

10770 Columbia Pike, Silver Spring Maryland, 20901 United States Tel: Fax: +1 3015926227 +1 3015925125 Email: mary_reck@choicehotels.com Contact: Mary Reck Exhibiting with Brand USA Pavilions

Choice Travel International Co., Ltd

AS150

2-1801, Building A, Puliwendong Garden, 24, Wenhuadong Road, Jinan Shandong, 250014 China Tel: +86 53188558979 Fax: +86 53188580072 Email: lu@choicetravel.cn Web: www.choicetravel.cn Contact: Xinsheng Lu Exhibiting with China National Tourist Office

Chongqing Tourism Administraton

AS150

283, Minsheng Road, Yuzhong District, Chongqing 4000010 China Tel: +86 2363236162 Email: meixuebing@126.com Contact: Xuebing Mei Exhibiting with China National Tourist Office

AS150

139, 1st Road, Xinpaifang, Yubei District, Chongqing 401147 China Tel: +86 2367102041 Fax: +86 2367778268 Email: 418740430@qq.com Contact: Yi Wang Exhibiting with China National Tourist Office

AS250

Destination Management Centre, 11/f, China Travel Building, Central Hong Kong +852 2853 3528 Tel: Fax: +852 2542 2381 Email: loretta@ctshk.com Web: www.ctshk.com Contact: Loretta Yu Exhibiting with Hong Kong Tourism Board

China Travel Service (Taiwan)

Choice Hotel Group

Chongqing Yantze Gold Cruises Co., Ltd

China Southern Airlines is the No.1 ranking airline in Asia and No.3 in the world for traffic and fleet volume, with fast expanding international services in recent years especially in Europe and Australasia.

China Travel Service Head Office Co., Ltd

AS150

Cits Building, 1 Dongdan Beidajie, Beijing 100005 China Tel: +86 1085228134 Fax: +86 1065222562 Email: mengwei@cits.com.cn Web: www.cits.com.cn Contact: Wei Meng Exhibiting with China National Tourist Office

China Joy China Travel (Henan Tourism Group)

COTTM - China Outbound Travel & Tourism Market - is firmly established as the only dedicated outbound b2b travel exhibition in China. The 9th edition of COTTM, Beijing, 9-11 April 2013, will attract key Chinese trade buyers and international exhibitors to do business in the rapidly expanding Chinese outbound market.

China Travel Service (HK) Ltd

19/f, Cyts Plaza, No. 5 Dongzhimen South Avenue, Beijing China, 100007 China Tel: +86 1058158979 Fax: +86 1058156138 Email: chenchen@cytsonline.com Contact: Ge Chen Exhibiting with China National Tourist Office

China Highlights

AS95

Tarsus Travel Exhibitions Ltd, 9th Floor Metro Building, London W6 1DL United Kingdom +44 2088462902 Fax: +44 2088462801 Tel: Email: jcarter@tarsus.co.uk Web: www.tarsus.co.uk Contact: Jane Carter

AS450

Chobe National Park, Kasane Botswana Tel: Fax: +267 625 0280 +267 625 0340 Email: bnavarro@botswanatourism.org.uk Web: www.chobegamelodge.co.bw Contact: James Wilson Exhibiting with Botswana Tourism Organisation

Choice Hotels International

Nimbus Travel, with its head office in Beijing and a branch office in Zhengzhou, China, is dedicated to inbound travel to China. Our vision is to help more people enjoy travel; to build a reliable and respectable travel company with high quality service.

China Outbound Travel & Tourism Market

3rd Floor, Hph3, 11 Millington Road, Middlesex, UB3 4AZ United Kingdom Tel: +44 0208 5873688 Fax: +44 0208 8488396 Email: jenny.liu@china-airlines.com Web: WWW.China-Airlines.com Contact: Jenny Liu Exhibiting with Taiwan Tourism Bureau

China Business Network

AS291

516 Prime Tower, 22 Chaoyangmenwai Avenue, Beijing 100020 China +86 10 52404867 Tel: Email: sales@nimbustravel.cn Web: www.nimbustravel.cn Contact: Angie Guo

AF680

Plot 1, Bank Close, Entebbe Entebbe, EBB Uganda Tel: +256 414320662758221883 Email: development@ngambaisland.org Web: www.ngambaisland.org Contact: Ivan Kakooza Exhibiting with UGANDA TOURISM BOARD

China Airlines

China Nimbus Travel

AF400

Chobe Game Lodge

AS99

29 Shi-jia-yuan Road, Guilin 541004 China Tel: +86 773 2801218 Fax: +86 772 2812318 Email: christine@chinavisionholidays.com Web: www.chinavisionholidays.com Contact: Christine Gong China Vision Holidays (under GuilinShanhu International Travel) is a professional travel agency devoted to quality, detailed, personalized service at reasonable price to its clients. With two offices in Beijing and Guilin backed up by a strong supporting team, We specialize in China inbound tours with a wide range of products.

Choose Chicago

NA380

72 East Randolph - 3rd Floor, Chicago, Il 60603 United States Tel: Fax: +1 3125678504 +1 3125678548 Email: bschmitt@choosechicago.com Web: www.choosechicago.com Contact: Bill Schmitt Choose Chicago is the official sales and marketing organization responsible for promoting Chicago as a global visitor destination to business and leisure travelers.

CHR Travel

UKI400

The Stansted Centre, Parsonage Road, Essex, CM22 6PU United Kingdom +44 1279 874272 Fax: +44 1279 874273 Tel: Email: Ian@chrtravel.com Web: www.chrtravel.com Contact: Ian Scrimgeour Exhibiting with UKinbound

Chrismar Travel

GV120

4 Elobour Buildings, Salah Salem Road, Cairo Egypt, 11371 Egypt Tel: Fax: +20 224051715 +20 224030601 Email: M-Maurice@ChrismarTravel.net Web: www.ChrismarTravel.net Contact: Michel Maurice Exhibiting with Travel To Marketing

Chrissima Tours

EM1800

Corso Italia, 262, Sorrento Na, 80067 Italy Tel: +39 081 8773753 Fax: +39 081 8072624 Email: info@chrissima-tours.it www.chrissima-tours.it Web: Contact: Anna Maria Pastena Exhibiting with Italian State Tourist Board (ENIT)


EXHIBITOR PROFILES CHRISTIAN TOUR

EM640

2, Dr Staicovici Street, Bucharest 50102 Romania Tel: Fax: +40 212700088 +40 212700070 Email: rezervari@christiantour.ro Web: www.christiantour.ro Contact: Marius Cirlan Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

CIRCUIT DE CATALUNYA

EM1640

P.o. Box 27, Montmelo Catalonia, E-08160 Spain Tel: Fax: +34 935719730 +34 935719706 Email: amorillas@circuitcat.com Web: www.circuitcat.com Contact: Anna Morillas Exhibiting with CATALONIA, CATALAN TOURIST BOARD

EM400

Sportplatzstrasse 312, Mayrhofen Tirol, 6290 Austria Tel: +43 5285 63200100 Fax: +43 5285 63008 Email: werner@christophorus.co.at Web: www.christophorus.at Contact: Werner Schurl Exhibiting with Austrian National Tourist Office

Udaipur, Udaipur India Tel: +91 2942430251 Email: yaduraj.singh@chundapalace.com Contact: Yaduraj Singh Krishnawat Exhibiting with India Tourism

AF680

Block 928b, Sir Albert Cook Road/natete-wakaliga, Kampala Kampala, KLA Uganda Tel: +256 414 341815 Email: ether@churchillsafaris.com Web: www.Churchillsafaris.com Contact: Ether Birungi Kyambadde Exhibiting with UGANDA TOURISM BOARD

CICAR - Canary Islands Car

EM1403

Avda Comercial Mamerto Cabrera Medina, San Bartolome, Lanzarote Spain, E-35550 Spain Tel: Fax: +34 928821263 +34 928822901 Email: comercial@cicar.com Web: www.cicar.com Contact: Lorena Montelongo Medina CICAR is a regional car hire company with more than 50 offices across the Canary Islands including all the airports and harbours. CICAR now has the widest coverage of car-hire on the islands and covers the needs of both the visitors and the local residents.

AS600

CIE Tours International

UKI600

35 Lower Abbey Street, Dublin 1 Ireland Tel: Fax: +353 1 8745564 +353 1 7031888 Email: paul.oneill@cietours.ie Web: www.cietours.com Contact: Paul O’Neill Exhibiting with Tourism Ireland

Cilento Incoming

EM1800

V.le Della Repubblica, 177, Capaccio-paestum 84047 Italy +39 0828 1991330 Fax: +39 0828 1991331 Tel: Email: info@cilentoincoming.eu Web: www.cilentoincoming.eu Contact: Anna Maria Rizzo Exhibiting with Italian State Tourist Board (ENIT)

CILENTO TURISMO

EM1800

C/o Fiere Di Vallo Della Lucania, Vallo Della Lucania 84085 Italy Tel: Fax: +39 0974 719494 +39 0974 4888 Email: presidente@cilentoturismo.it Web: www.cilentoturismo.it Contact: Angelo Coda Exhibiting with Italian State Tourist Board (ENIT)

CIMA SRL

EM1800

Piazza Garibaldi, 73, Napoli 80142 Italy Tel: Fax: +39 081 269487 +39 081 282493 Email: cimatour.operativo@alice.it Contact: Roberta Tarallo Exhibiting with Italian State Tourist Board (ENIT)

Circle Line Sightseeing Cruises

NA200

Pier 83, West 42nd St. And 12th Avenue, New York, Ny Usa, 10036 United States Tel: Fax: +1 2126310569 +1 2126308128 Email: tnixon@circleline42.com Web: www.circleline42.com Contact: Tara Nixon Exhibiting with NYC & Company

EM1800

EM900

City Bojnice

EM440

Sladkovicova 176/1, Bojnice 97201 Slovakia Tel: +421 465121601 Fax: +421 465121621 Email: zdenko.priehoda@bojnice.sk Web: www.bojnice.sk Contact: Zdenko Priehoda Exhibiting with Slovak Tourist Board

L305

City Cruises plc

Cherry Garden Pier, Cherry Garden Street, London London, SE16 4TU United Kingdom Tel: +44 (0)20 77 400 400 Fax: +44 (0)20 77 400 495 Email: info@citycruises.com Web: www.citycruises.com Contact: Laura Morkvenaite The only way to see London is from the Thames. City Cruises offers sightseeing, dining, entertainment and charter services *Hop on, hop off sightseeing between four major destinations*The London Showboat dinner cruise,*Lunch, Afternoon Tea and Sundowner evening cruises with entertainment *Charter fleet of boats

City of Ekurhuleni Tourism

AF500

Edenvale Civic Centre, Cnr Van Riebeeck And Hendrik Potgieter Road, Edenvale Johannesburg, 1610 South Africa +27 11 999 3327 Fax: +27 11 456 0089 Tel: Email: thabo.mabale@ekurhuleni.gov.za Web: www.ekurhuleni.gov.za Contact: Thabo Mabale Exhibiting with South African Tourism

City of Prague

EM550

Jungmannova 29/35, Prague 1 11000 Czech Republic Tel: +420 236003133 Email: jana.hudcova@praha.eu Web: www.praha.eu Contact: Jana Hudcova Exhibiting with Czech Tourist Authority - CzechTourism

ME200

P.o. Box 56421, Dubai United Arab Emirates Tel: Fax: +971 42955584 +971 6543313 Email: pir.alraisi@cityseasonsgroup.com Web: www.cityseasonsgroup.com Contact: Pierre Bakhsh Al Raisi Exhibiting with Oman Ministry of Tourism & Industry

City Sightseeing Ltd

Largo Da Lagoa, 15 F, Lisboa Portugal, 2795-116 LINDA-AVELHA Portugal Tel: +351 217712610 Fax: +351 217712619 Email: filipepovoas@citur.pt Web: www.citur.pt Contact: Filipe Póvoas Exhibiting with Portugal

ME400

P.o. Box 182002, Dubai United Arab Emirates Tel: Fax: +971 4 2942888 +971 4 2942777 Email: sales@cityseasonsdubai.com Web: www.cityseasonsgroup.com/ Contact: Syed Mehdi Exhibiting with Dubai - Department of Tourism & Commerce Marketing

City Seasons Hotel Muscat

S.s. 113 Km 301, 100, Terrasini 90049 Italy Tel: +39 091 8687111 Fax: +39 091 8687500 Email: commerciale@cittadelmarre.it Web: www.cittadelmarre.it Contact: Giovanni Maniscalco Exhibiting with Italian State Tourist Board (ENIT)

CITUR - Agência de Viagens e Turismo, SA

P.o. Box 440, Pretoria 1 South Africa Tel: +27 12 358 4691 Fax: +27 86 544 2846 Email: mercymt@tshwane.gov.za Web: www.tshwane.gov.za Contact: Mercy Mtshweni Exhibiting with South African Tourism

City Seasons Group of Hotels

No 2, Police Park Avenue, Colombo 05 Sri Lanka Tel: +94 717070072 Email: mani@citrusliesure.com Web: www.citrusleisure.com Contact: Mani Sugathapala Exhibiting with Sri Lanka Tourism Promotion Bureau

Citta` del Mare Hotel Village

AF500

City Of Tshwane

IN450

Mumbai, Mumbai, Mumbai, Maharashtra India, India Tel: +91 9730874824 Email: kurian.varghese@citrushotels.in Contact: Kurian Varghese Exhibiting with India Tourism

Citrus Leisure Churchill Safaris & Travel

Av. Olavo Fontoura, 1209, Pq. Anhembi, Sao Paulo 02012-021 Brazil Tel: +55 11 22260627 Fax: +55 11 22260616 Email: carolnegri@spturis.com Web: www.cidadedesaopaulo.com Contact: Carolina Negri Exhibiting with Brazilian Tourism Board - Embratur

980 Kelly Johnson Drive, Suite 200, Nv 89119 United States Tel: +1 702 352 0238 Email: Jacob.Kimbro@cirquedusoleil.com Web: www.cirquedusoleil.com Contact: Jacob Kimbro Exhibiting with Las Vegas Convention and Visitors Authority

Citrus Hotels

IN450

Chunda Palace

LA100

CITY OF SÃO PAULO

NA350

Cirque du Soleil Christophorus Reisen

C

UKI350

Unit 4 Pathlow Farm, Featherbed Lane, Stratford-upon-avon Warwickshire, CV37 0ER United Kingdom Tel: +44 1789 299123 Fax: +44 1789 414681 Email: Graham.Toone@city-sightseeing.com Web: www.city-sightseeing.com Contact: Graham Toone Open top double decker bus tours operating in over 95 towns & cities worldwide. Passengers enjoy the flexibility of numerous hop on hop off stops and a 24 hour ticket, enabling them to leave & reboard as they wish. An informative and entertaining commentary on the sights is also given.

City Stay Hotel Apartment

ME400

Al Barsha 1, Behind Mall Of Emirates, Dubai United Arab Emirates, 450127 United Arab Emirates +971 43549991 Tel: Fax: +971 43549992 Email: basheer@citystayhotelapt.com Web: www.citystayhotelapt.com Contact: Ilyas Haji Exhibiting with Dubai - Department of Tourism & Commerce Marketing

City Tourist Information Center

EM165

14, Sadovaya Str., Saint-petersburg, Saint-petersburg 191023 Russian Federation Tel: +7 8123102822 Email: info@saintpetersburgvisit.ru Contact: Nana Gvichiya Exhibiting with Saint Petersburg Express, JSC

City Tours Maine

NA175

Po Box 167, Nobleboro Maine, 4555 United States Tel: Fax: +1 2075632440 +1 2075632288 Email: Operez@citytoursmaine.com www.citytoursmaine.com Web: Contact: Oscar Perez City Tours Maine is a wholesale receptive tour operator offering a full range of FIT and group products, Inns, unique and boutique hotels. Also featuring an Internet booking system with immediate confirmation and XML technology.

CityPASS

NA340

27 Arrow Root, Victor Id, 83455 United States Tel: +1 8883305008 Email: annie@citypass.com Contact: Annie Allen Exhibiting with Visit California

World Travel Market Catalogue 2012 291


C

EXHIBITOR PROFILES

CitySights NY

NA200

1430 Broadway, Suite 507, New York New York, Ny, 10018 United States +1 2124457551 Tel: Email: blanca@citysightsny.com Web: www.citysightsny.com Contact: Blanca Espinosa Exhibiting with NYC & Company

74 Steppes Road, Harare Zimbabwe, Zimbabwe Tel: +263 4498835 Email: gavin@thehide.co.zw Web: www.thehide.com Contact: Gavin Rennie Exhibiting with Classic Safari Camps Of Africa

Club La Costa CitySightseeing Cruises

NA200

1430 Broadway, Suite 507, New York Ny, 10018 United States Tel: +1 2124457551 Email: blanca@citysightsny.com Web: www.citysightsny.com Contact: Blanca Espinosa Exhibiting with NYC & Company

EM1678

Corso Marconi 434, Sanremo Im, 18038 Italy Tel: +39 3492402975 Fax: +39 0184666502 Email: citytouring@email.it www.citytouring.it Web: Contact: GIOVANNI D’’AGOSTINO Exhibiting with Agenzia Regionale per la Promozione Turistica ‘in Liguria’

CITYVISION

EM1700

149 Rue Saint Honore, Paris 75001 France +33 144556094 Tel: Email: s.inamine@cityrama.fr Web: www.pariscityvision.com/ Contact: Giovanni Maciocco Exhibiting with France

Civil Aviation Authority

AF680

LA560

7a. Avenida 14-76 Zona 9, Plaza Clark, Guatemala 1009 Guatemala Tel: Fax: +502 24144701 +502 24124700 Email: info@clarktours.com.gt Web: www.clarktours.com.gt Contact: Mark Rogers Exhibiting with Central America Tourism Agency (CATA)

Clarks Group of Hotels

IN450

U P Hotels Ltd, 1101 Surya Kiran, New Delhi-1 India, 110 001 India Tel: +91 9810109577 Fax: +91 011 23312990 Email: geetha@hotelclarks.in Web: www.hotelclarks.in,www.hotelclarksshiraz.com Contact: Geetha Subramanian Exhibiting with India Tourism

Classic Britain

UKI400

3 Dunlop Street, Strathaven South Lanarkshire, ML10 6LA United Kingdom Tel: +44 0845 1306 241 Fax: +44 01357 520999 Email: enquiries@classicbritain.com www.classicbritain.com Web: Contact: Andrew Simpson Exhibiting with UKinbound

Classic Safari Camps Of Africa

EM1500

AF542

17 Shaw Crescent, Edgemead, Cape Town 7441 South Africa Tel: +27 21 558 0440 Fax: +27 83 708 1759 Email: classics@classicsafaricamps.com Web: www.classicsafaricamps.com Contact: Pauline Hawthorn Classic Safari Camps of Africa is an association of independent, privately owned and owner-operated camps and lodges in some of the most beautiful wildlife and wilderness areas in East and Southern Africa. Each member offers genuine hospitality and is dedicated to conservation and the involvement of local communities.

292 World Travel Market Catalogue 2012

Cluster Turistico Del Destino Puerto Plata

CM Gallager Insurance Brokers Ltd

Coconut Court Beach Hotel

CA300

CA150

Valley Church, St Mary’s Antigua And Barbuda Tel: Fax: +1268 462 9707 +1268 460 2626 Email: lorraine@cocoscaribbean.com Web: www.cocoshotel.com www.keyonnabeach.com Contact: Lorraine Headley Exhibiting with Antigua and Barbuda Tourism Authority

AS600

CA200

CA300

Haggatt Hall, St. Michael Barbados Tel: Fax: +1246 4267336 +1246 4342263 Email: kevinmurphy@cgmgallagher.com Contact: Kevin Murphy Exhibiting with Barbados Tourism Authority

COCOTINOS HOTEL GROUP

AS140

Dusun Pandanan, Desa Sekotong Barat, Kecamatan Sekotong, Kabupaten Lombok Barat, Lombok Indonesia, 83365 Indonesia Tel: +62 81353112648 Fax: +62 68264131 Email: iwan@cocotinos-sekotong.com Web: www.cocotinos-sekotong.com Contact: Toruan Sitompul Exhibiting with Indonesia (Ministry of Tourism and Creative Economy of Republic)

TT200

CodeGen Ltd

Knowledge Dock Business Centre, 4 University Way, London E16 2RD United Kingdom +44 2082237396 Fax: +44 2082237935 Tel: Email: Sales@CodeGen.co.uk Web: www.codegen.net Contact: Irina Dolidze CodeGen ‘s TravelBox Technology is the most advanced fully deployed platform in the Global Travel & Tourism market. CodeGen are focussed on developing high quality, intelligent ICT solutions through continuous R & D and knowledge sharing to optimise clients’ efficiencies and business processes. TravelBox is innovative, intuitive, customisable and highly scalable by its modular design.

AF550

Po Box 3052, Msasani Slipway, Dar Es Salaam Tanzania, United Republic Of Tel: +255 22 2602 430 Fax: +255 22 2602 445 Email: safari@coastal.co.tz Web: www.coastal.co.tz Contact: Fatema Tapya Exhibiting with Atta The African Travel & Tourism Association

AF498

P.o. Box 3052, 107, Upanga Road, Dar Es Salaam Tanzania, Tanzania, United Republic Of Tel: +255 22 211 7959 Fax: +255 22 211 8647 Email: safari@coastal.cc Web: www.coastal.cc Contact: Fatema Tapya Exhibiting with Tanzania Tourist Board

Cobblers Cove Hotel

CA230

C/o Group Promotions Ltd, Crown House, Redbourn Hertfordshire, AL3 7JX United Kingdom Tel: +44 1582 792 260 Fax: +44 1582 792 112 Email: sophie.taylor@group-promotions.com Web: www.cbayresort.com Contact: Sophie Taylor Exhibiting with Group Promotions Ltd

Cocos Hotel & Keyonna Beach

Puerto Plata, Puerto Plata Dominican Republic Tel: +1809 3201259 Email: Jcid@discoverpuertoplata.com Web: www.discoverpuertoplata.com Contact: Jakaira Cid Exhibiting with Dominican Republic Ministry of Tourism

Coastal Travels Ltd

Coconut Bay Beach Resort & Spa

EM1500

8-2/1, York Arcade Building, Leyden Bastian Road, Colombo 01 Sri Lanka, Sri Lanka +94 777881543 Tel: Fax: +94 2381645 Email: shiran@forthotels.lk Web: www.forthotels.lk Contact: Shiran Gunawardena Exhibiting with Sri Lanka Tourism Promotion Bureau

Coastal Aviation

AS640

Garrison Historic Area, Hastings, Christ Church, BB15156 Barbados Tel: Fax: +1246 4298198 +1246 4271655 Email: llampkin@coconut-court.com www.coconut-court.com Web: Contact: Linda Lampkin Exhibiting with Barbados Tourism Authority

Ctra. Cadiz, Km 206, Mijas 29649 Spain Tel: Fax: +34 952669976 +34 952669900 Email: samira@andalucia.org www.clholidays.com Web: Contact: Lucien Le Moing Exhibiting with ANDALUCIA

Club Palm Bay - Marawila

Entebbe International Airport, Entebbe Uganda, P.O.BOX 5536,KAMPALA Uganda Tel: +256 312 352 000 Fax: +256 414 321401 Email: sylviakalembe@tourismuganda.info Web: www.caa.co.ug Contact: Tom Wasswa Exhibiting with UGANDA TOURISM BOARD

Clark Tours

UKI400

Ctra. De Cadiz, Km 206, Mijas 29649 Spain Tel: Fax: +34 952669976 +34 952669900 Email: samira@andalucia.org Web: www.clholidays.com Contact: Lucien Le Moing Exhibiting with ANDALUCIA

CLUB LA COSTA WORLD & RESORTS

Coco De Mer Hotel

Anse Bois De Rose, Praslin, Praslin Seychelles, 0 Seychelles Tel: Fax: +248 4290440 +248 4290555 Email: cocodeme@seychelles.net Web: www.cocodemer.com Contact: Ash Behari Exhibiting with Seychelles Tourism Board

Athene House, 86 The Broadway, London NW7 3TD United Kingdom Tel: +44 0208 906 5238 Fax: +44 020 8906 3434 Email: chloe.tasker@clcworld.com Web: www.clcworld.com Contact: Chloe Taskers Exhibiting with UKinbound

CLUB LA COSTA WORLD & RESORTS CITYTOURING

AF542

Classics Zimbabwe

CA300

Road View, St. Peter BB26025 Barbados Tel: +1246 2464222291 Fax: +1246 2464221460 Email: cobblers@caribsurf.com Web: www.cobblerscove.com Contact: Randall Wilkie Exhibiting with Barbados Tourism Authority

Cologne Tourist Board

EM540

Kardinal-hoffner-platz 1, Cologne 50667 Germany Tel: +49 221221 28046 Fax: +49 221221 23311 Email: jelena.marggraff@koelntourismus.de Web: www.koelntourismus.de Contact: Jelena Marggraff Exhibiting with German National Tourist Board

Colombia57 Ltda

LA530

Calle 71, 19-07, Ed. Los Pioneros, Manizales Caldas, Colombia Tel: Fax: +57 (6) 8868050 +57 (6) 8868050 Email: russ@colombia57.com Web: www.colombia57.com Contact: Russel Nicholas Jeremy Exhibiting with Proexport Colombia

Colombian Journeys

LA530

Cra. 13 No. 90-36 Of. 701, Bogota Colombia, Colombia Tel: +57 (1)6180027 Email: marketing@colombianjourneys.com Web: www.colombianjourneys.com Contact: Luisa Forero Exhibiting with Proexport Colombia


EXHIBITOR PROFILES Color Viaggi

EM1800

Via Parsano, 25, Sorrento Italy, 80067 Italy Tel: +39 081 8773586 Fax: +39 081 8075828 Email: info@colorviaggi.com Web: www.colorviaggi.com Contact: Pietro Monti Exhibiting with Italian State Tourist Board (ENIT)

18 A Lenina Street, Anadyr 689000 Russian Federation Tel: +7 427 22 6 67 45 Fax: +7 427 22 6 67 45 Email: sport-tour87@mail.ru Web: www.visitchukotka.com Contact: Irina Ryabukhina Exhibiting with Russian Federation

1625 Broadway, Suite 2700, Denver Co, 80202 United States Tel: Fax: +1 3038923848 +1 3038923876 Email: Michael.Driver@state.co.us Web: www.colorado.com Contact: Michael Driver Exhibiting with Brand USA Pavilion Colorado & Utah

LA300

COLTUR Peru Av. Reducto 1255, Miraflores, Lima Lima, L-18 Peru Tel: Fax: +51 4469392 +51 6155555 Email: Diego.velasco@colturperu.com Web: www.colturperu.com Contact: Diego Velasco Exhibiting with PromPeru

EM1800

EM1100

221/2, Dharmapala Mawatha, Colombo 07 Sri Lanka, 700 Sri Lanka Tel: Fax: +94 112687698 +94 112687719 Email: info@columbustourssrilanka.com Web: www.columbustourssrilanka.com Contact: Bobby Jordan Hassen Exhibiting with Sri Lanka Tourism Promotion Bureau

AS55

Columbus Travels & Tours

586 Strand Road, Corner Of 7th Street, Landmadaw Township, Yangon Myanmar, Myanmar Tel: Fax: +95 1222790 +95 1229245 Email: mindin08@gmail.com Web: www.travelmyanmar.com Contact: Min Din Exhibiting with Myanmar Tourism Federation (Marketing Committee)

CA430

Comfort Suites Paradise Island P.o. Box Ss-6202, Nassau SS-6202 Bahamas Email: abutler@comfortsuitespi.com Contact: Arthurita Butler Exhibiting with The Islands of The Bahamas

TT365

Erdbergstrasse 52-60/3, Vienna 1030 Austria Tel: +43 699 110 33 673 Fax: +43 1 907 3073 Email: op@comfortway.com Web: www.comfortway.com Contact: Oleg Pravdin

EM165

21/23, Mokhovaya Str., Office 1, Saint-petersburg 191028 Russian Federation Tel: Fax: +7 8127401312 +7 8127401314 Email: president@comintour.sp.ru Web: www.comintour.com Contact: Lilia Garbouz Exhibiting with Saint Petersburg Express, JSC

Committee for foreign relations and tourism of Kazan region

EM1800

Via Corso Umberto I, 83, Vietri Sul Mare 84019 Italy Tel: Fax: +39 089 763828 +39 089 763860 Email: segreteriadesimone@gmail.com Web: www.comune.vietri-sul-mare.sa.it Contact: Giovanni De Simone Exhibiting with Italian State Tourist Board (ENIT)

EM240

1, Kremlevskaya Str., Kazan 420014 Russian Federation Tel: Fax: +7 8432991634 +7 8432991643 Email: kvst@kzn.ru Web: www.gokazan.ru Contact: Ivan Kadoshnikov Exhibiting with Moscow Exhibition and Convention Agency

IN450

AF440

IN400

Concord Travels & Tours

Um Cs 20, Ansal Plaza Mall, Vaishali, Delhi - Ncr India, 201010 India Tel: +91 01204171600 Email: harish@concordtravels.com Web: www.concordtravels.com Contact: Harish Mathur Exhibiting with India Tourism

CONCORDE EL SALAM HOTELS & RESORTS -EGYPT

AF200

69 Abdel Hamid Badawi St, Cairo Egypt, Egypt +20 226224000 Tel: Fax: +20 226226037 Email: dina.awadain@concorde-eg.com Web: www.cairo-concorde-hotels.com Contact: Dina Awadain Exhibiting with Egyptian Tourist Authority

AS500

UKI120

Condor House, New Harbour Road South, Poole Dorset, BH15 4AJ United Kingdom Tel: +44 1202 207207 Fax: +44 1202 685184 Email: Jonathan.Godson@condorferries.co.uk www.condorferries.co.uk Web: Contact: Jonathan Godson Exhibiting with Jersey Tourism

Condor Travel

Confindustria Macerata Sezione Turismo

EM1800

Via Weiden, 35, Macerata 62100 Italy Tel: Fax: +39 071 7574216 +39 071 981914 Email: info@ghr.it Web: www.macerataturismo.it Contact: Stefania Ghergo Exhibiting with Italian State Tourist Board (ENIT)

CONFORTEL HOTELES

EM1300

Avda. De Burgos, 8a - Edificio Bronce- Planta 15, Madrid Madrid, 28023 Spain Tel: +34 0034913839494Fax: +34 0034917664217 Email: dgarcia.confortel@once.es Web: www.confortelhoteles.com Contact: David Garcia del Poyo Exhibiting with TURESPAÑA

AF580

13a Avenue De Basoko, Kinshasa Congo, Democratic Republic Of Tel: +243 243812818838 243816263729 Email: chrinyiki@yahoo.fr Web: www.ccrdc.cd Contact: Christian Kanyiki

AF549

Congo Gorilla Tours

Brazzaville, Rep Of Congo, Vancouver, Canada, Congo, Canada Tel: +1 778 386 1026 Email: leslie@CongoWildlifeAdventures.com Web: www.congogorillatours.com Contact: Leslie Nevison Exhibiting with Kamili

CONING TURIZAM d.d.

EM1270

A.senoe 4-6, Varazdin 42000 Croatia Tel: Fax: +385 23492055 +385 23492050 Email: marketing@coning.hr Web: www.coning-turizam.hr Contact: Daniela Skoric Exhibiting with Zadar Region

Connaissance De Ceylan

Royal Rd, Floreal Mauritius Tel: +230 6987000 Email: brunol@concord.mu Web: www.concorde.mu Contact: Bruno Lebreux Exhibiting with Mauritius Tourism Promotion Authority

Condor Ferries

98 / 1, Velacherry Main Road, Guindy, Chennai India Tel: +91 4442444555 Email: mahesh.reddy@cii.in Web: www.cii.in Contact: Mahesh Reddy Exhibiting with India Tourism

Congo (Republique Democratique du)

Kigali, Nyarugenge Rwanda, 4152 KIGALI Rwanda Tel: +250 0782596570 Fax: +250 252588444 Email: info@magic-safaris.com Contact: ERIC & DEICOLE Degreef & Mugema Exhibiting with Rwanda Tourism Board

Concorde Travel Tours

ComfortWay.com

EM1800

Via Albana Palazzo Lucarelli, Santa Maria Capua Vetere 81055 Italy Tel: +39 3921014051 Email: comunesantamariacapuavetere.ce. protocollo@pa.postacertificata.gov.it Web: www.comune.santa-maria-capua-vetere.ce.it Contact: Paolo Busico Exhibiting with Italian State Tourist Board (ENIT)

CONCORD MAGIC SAFARIS

AS600

Columbus Tours (pvt) Ltd

COMINTOUR LTD

Immeuble Oumlil N: 26, Ave. Hassan Ii, Agadir Agadir, 80000 Morocco Tel: +212 5 28 821013 Fax: +212 528823403 Email: lesley@menara.ma Web: www.complete-tours.com Contact: Lesley Sanchez Exhibiting with Moroccan National Tourist Office

Comune di Vietri sul Mare

P.o. Box 54042, Lemesos 3779 Cyprus Tel: Fax: +357 25833688 +357 25833000 Email: annie.k@columbia-hotels.com Web: www.columbia-hotels.com Contact: Annie Karapataki Exhibiting with Cyprus Tourism Organisation

EM1800

Via Santarellli 219-221, Chieti 66100 Italy Tel: Fax: +39 087166923 +39 087164599 Email: infochieti@confcommerciochieti.it Web: www.confcommerciochieti.it Contact: Luigi Monteferrante Exhibiting with Italian State Tourist Board (ENIT)

Confederation Of Indian Industry

AF300

Complete Tours

Comune di Santa Maria Capua Vetere

Corso Italia, 254, Sorrento 80067 Italy Tel: +39 081 8782966 Fax: +39 081 8783483 Email: info@coltur.com Web: www.colonnahotels.com Contact: M.Cristina Colonna Exhibiting with Italian State Tourist Board (ENIT)

COLUMBIA HOTELS & RESORTS LTD

Confcommercio Chieti Gruppo B&B

EM250

NA170

Colorado Tourism Office

Coltur Travel

Committee for Sports and Tourism of Chukotsky autonomous region

LA109

Armando Blondet 249, San Isidro, San Isidro Lima, 27 Peru Tel: Fax: +51 14420935 +51 16153000 Email: incoming@condortravel.com Web: www.condortravel.com Contact: Sammy Niego With offices in Argentina, Bolivia, Brazil, Chile, Ecuador, and Peru, Condor Travel isone of South America’s leading travel companies, offering a regional solution: onesingle contact for multi-destination packages, plus over 35 years of renownedservice.

C

AS600

Level 12-2, East Tower, Colombo 1 Sri Lanka, Sri Lanka Tel: +94 114706400 Email: anushka@connaissance.lk Web: www.connaissance.lk Contact: Anushka Perera Exhibiting with Sri Lanka Tourism Promotion Bureau

Connections DMC

AS435

Crater Lane, Floreal Mauritius Tel: Fax: +230 698 89 99 +230 696 99 33 Email: maria.b@connections.mu Web: www.connections.mu Contact: Maria Braunecker A well-established DMC in the islands of Mauritius and La Reunion, ‘Connections’ provides a complete range of inbound services for individual travellers, cruises as well as groups & incentives. Our reputation rests on the standard of service we deliver - our motto: we are only satisfied with the very best.

Connex Caribe Mexico

LA250

Plaza Tropical - Av. Tulum 192, L-44, Sm 2-a, Cancun 77500 Mexico +52 00 Tel: Email: goran@connexcaribe.com Web: www.connexcaribe.com Contact: Goran Kreso Exhibiting with Cancun Convention & Visitors Bureau

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EXHIBITOR PROFILES

Conrad Bali

AS140

Jl. Pratama No. 168, Tanjung Benoa, On The Coast Of Nusa Dua, Bali Indonesia, 80363 Indonesia +62 361 778788 Tel: Fax: +62 361 778780 Email: carolinechrysdy@conradbali.com Web: www.conradbali.com Contact: Caroline Chrysdy Exhibiting with Indonesia (Ministry of Tourism and Creative Economy of Republic)

Conrad Maldives Rangali Island

AS540

Po Box 2034, South Ari Atoll Maldives Tel: Fax: +960 6680619 +960 6680629 Email: maryann.coldovero@conradhotels.com Web: www.conradmaldives.com Contact: MaryAnn Coldovero Exhibiting with Maldives Marketing & Public Relations Corporation

CONSELVATUR / Selva Bananito Lodge

LA550

Office: San Pedro De Montes De Oca De La Farmacia Fischel 25 Mts Sur., Lodge: La Amistad Biosphere Reserve, San Jose 2333-2050 Costa Rica Tel: Fax: +506 22800820 +506 22538118 Email: conselva@racsa.co.cr Web: www.selvabananito.com Contact: Jürgen Stein Exhibiting with Costa Rica Tourist Board

Consorzio Made in Puglia

EM1675

Via Dei Peuceti 110, Puglia, 70023 Italy Tel: +39 3289258179 Email: madeinpuglia@gmail.com Web: www.cafarchia.com/made_in_puglia_23.html Contact: Domenico Cafarchia Exhibiting with Regione Puglia

Consorzio Napoli Business & Leisure

EM1800 Piazza Carita, 32, Napoli 80134 Italy Tel: +39 081 5520205 Fax: +39 081 5529660 Email: info@napolibel.com Web: www.napolibel.com Contact: Claudio Boccalatte Exhibiting with Italian State Tourist Board (ENIT)

Consorzio Riviera Domizia

EM1800

Viale Dei Bossi, Baia Domizia 81030 Italy Tel: +39 328 8064564 Email: naja@domiziaincoming.it Web: www.domiziaincoming.it Contact: Luigi Mascolo Exhibiting with Italian State Tourist Board (ENIT)

Consorzio Servizi Albergatori Soc. Coop.va

EM1660

Consorzio Turistico Cilento

EM1800

EM1800

Via Bolivar, 96, Marina Di Camerota 8459 Italy Tel: +39 340 7122857 Fax: +39 0974 932585 Email: consorzioturisticocilento@gmail.com Web: www.consorzioturisticocilento.it Contact: Antonio Giuseppe Volpe Exhibiting with Italian State Tourist Board (ENIT)

Constance Hotels

1179 Chino Roces Avenue Corner Bagtikan St., Makati City Philippines Tel: 63 Email: vic@constelltravel.com.ph Web: www.constelltravel.com.ph Contact: Victor Emmanuel Otte Exhibiting with Philippines Department Of Tourism

Aladar Utca 17., Budapest Hungary, 1016 Hungary Tel: Fax: +36 12124477 +36 12124455 Email: ckollar@contacttours.hu Web: www.contact-incentives.de Contact: Cecilia Kollár Exhibiting with Hungarian Tourism Plc.

AS419

Suites 117-119, 3-7 Temple Chambers, Temple Avenue, London EC4Y 0HP United Kingdom Tel: +44 203 328 7830 Fax: +44 207 936 4254 Email: info@constancehotels.co.uk Web: www.constancehotels.com Contact: Jonathan King With hotels in Mauritius, the Seychelles, the Maldives, an Island Lodge in Madagascar and plans for further hotels in the Maldives, Constance Hotels is one of the leading luxury hotel groups in the Indian Ocean. Each hotel provides an innovative and outstanding selection of services and activities.

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Box 400, Beau Vallon, Mahe, Victoria Seychelles, Seychelles +248 4291000 Tel: Fax: +248 4291070 Email: maria.morel@seychelles.travel Web: www.coralstrand.com Contact: Verkhorubov Denis Exhibiting with Seychelles Tourism Board

EM350

Dohany U. 42-44, Budapest Hungary, 1074 Hungary Tel: Fax: +36 18151001 +36 18151041 Email: katalin.jagicza@zeinahotels.com Web: www.continentalhotelbudapest.com Contact: Katalin Jagicza Exhibiting with Hungarian Tourism Plc.

COOL CITIES - GREEN SPAIN

EM1300

AF645

Bulawayo, Po Box 9056 Hillside, Bulawayo Zimbabwe, 0 Zimbabwe Tel: Fax: +263 9241748 +263 9245051 Email: cozim@coz.co.zw Web: www.cozimafrica.com Contact: TINA PIGORS Exhibiting with ZIMBABWE TOURISM AUTHORITY

LA560

1 Sekforde Street, London EC1R 0BE United Kingdom Tel: +44 2017107307 Email: eduardo_lopez@discovertheworld.com Web: www.discovertheworld.com Contact: Eduardo Emilio López Exhibiting with Central America Tourism Agency (CATA)

ME240

Al Sharq, Old Salata, Al Safilia Street, P. O. Box: 495, Doha Qatar, Qatar Tel: Fax: +974 44240011 +974 66267474 Email: hesham@coralhoteldoha.com Web: www.coralhoteldoha.com Contact: Hiba Bin Salem Exhibiting with Qatar Tourism Authority

CORAL HOTELS

EM1300

Apartado De Correos, 315, Puerto De La Cruz Tenerife, 38400 Spain Tel: +34 922 38 92 40 Fax: +34 922 38 95 36 Email: info@coral-hotels.com Web: www.coral-hotels.com Contact: José Barreiro Vilacoba Exhibiting with TURESPAÑA

Coral Mist & Blue Orchids Beach Hotels

EM1800

Piazza Castelnuovo 35, Palermo 90141 Italy Tel: Fax: +39 091 321995 +39 091 333955 Email: info@coretur.it Web: www.coretur.it Contact: Agostino Comparetto Exhibiting with Italian State Tourist Board (ENIT)

AF180

CORINTHIA HOTEL

C/ Instituto, 6 - Edificio Trinidad, Gijon Asturias, 33201 Spain Tel: Fax: +34 985 35 9050 +34 985 185100 Email: promocion@gijon.info Contact: Rosa Garcia Exhibiting with TURESPAÑA

COORDINATING ZIMBABWE

EM1500

Imagenes, 15, Cordoba Cordoba, 14001 Spain Tel: Fax: +34 957492061 +34 957491679 Email: informacion@cordobaturismo.es Web: www.cordobaturismo.es Contact: Antonio Ramos Exhibiting with ANDALUCIA

Coretur tour operator Continental Hotel Budapest & Le Zora Travel

AS640

Coral Strand Hotel

CORDOBA TOURIST BOARD

EM350

Contact Travel

CA300

Coral Reef Club/The Sandpiper Holetown, St. James BB24017 Barbados Tel: Fax: +1246 4221776 +1246 4222374 Email: pohara@coralreefbarbados.com Web: www.coralreefbarbados.com Contact: Patrick O’Hara Exhibiting with Barbados Tourism Authority

AS100

Constellation Travel

Coral Hotel Doha

Via P. Iolanda 51/b, Canicattini Bagni 96010 Italy Tel: +39 0931 6919007 Fax: +39 0931 6919007 Email: info@siciliahyblea.it www.siciliahyblea.it Web: Contact: Maria Iangliaeva Exhibiting with Italian State Tourist Board (ENIT)

EM1100

Poseidonos Ave, Po Box 60182, Pafos 8101 Cyprus Tel: Fax: +357 26961124 +357 26884309 Email: csm@cbh-cyprus.com Web: www.cbh-cyprus.com Contact: Aristos Diomedous Exhibiting with Cyprus Tourism Organisation

Copa Airlines

Calata Italia, 26, Portoferraio Livorno, Italy Tel: +39 0565 919611 Email: papi.direzione@albergatorielbani.it Contact: Emilio Massimo De Ferrari Exhibiting with Toscana Promozione

Consorzio Sicilia Hyblea soc. coop.

CONSTANTINOU BROS HOTELS LTD

CA300

Rockley, Christ Church Barbados Tel: +1246 2464357712 Fax: +1246 2464356874 Email: gmcoralmist@caribsurf.com Web: www.coralmistbarbados.com Contact: Omar Juman Exhibiting with Barbados Tourism Authority

Bab Al Baher, Tripoli Libya Tel: +218 912139629 Email: safari121@hotmail.com Contact: MOHAMED ELJAZIRI Exhibiting with LIBYAN EXPORT PROMOTION CENTER

Corinthia Hotels International

GV305

Europa Centre, Floriana FRN 1400 Malta Tel: +356 (0) 7801 121 577 Fax: +356 (0) 7801 121 577 Email: andy.jackson@corinthia.com Web: www.corinthia.com Contact: Andy Jackson Exhibiting with ETOA - European Tour Operators Association

Corinthia Hotels Malta

EM1150

St George’s Bay, St George’s Bay St Julians, STJ 3301 Malta +356 23702634 Tel: Fax: +356 2137 8234 Email: bernard.jaccarini@corinthia.com Web: www.corinthia.com Contact: Bernard Jaccarini Exhibiting with Malta Tourism Authority

CORNELIA HOTELS . GOLF . SPA

EM800,EM850

Iskele Mevkii, Belek, Antalya 7500 Turkey Tel: +90 2427101600 Fax: +90 2427153353 Email: sales@corneliadiamond.com Web: www.corneliaresort.com Contact: Seren Erdogmus Exhibiting with Turkish Culture & Tourism Office

Corporate Blazing Events

EM1600

C/ San Ramon 21-1, Valencia Valencia, 46003 Spain Tel: Fax: +34 963 913831 +34 666863081 Email: yola@corporateblazingevents.com Web: www.corporateblazingevents.com Contact: Yola Sanders Exhibiting with Agencia Valenciana del Turisme

Corrupt Tour

EM572

Komenskeho 1414, Vlasim CZ 258 01 Czech Republic Tel: +420 739 99 00 80 Email: info@corrupttour.com www.corrupttour.com Web: Contact: Petr Sourek Corrupt Tour is the first corruption travel agency. Corruption is a worldwide phenomenon but most people do not know what it looks like. At Corrupt Tour, we pride ourselves on providing the most comprehensive range of corruption experiences. Enjoy the Best of the Worst with Corrupt Tour.


EXHIBITOR PROFILES Corsica SNCM - Southern Ferries

EM1700

22 Sussex Street, London SW1V 4RW United Kingdom Tel: +44 (0)844 815 7785 Fax: +44 (0)844 815 7795 Email: mail@southernferries.com Web: www.southernferries.com Contact: Kirsty Laifa Exhibiting with France

COSTA DAURADA - Tarragona Province Tourism Board

AF542

Cottars 1920s Camp

EM1640

Pg Torroja S/n, Tarragona Catalonia, E-43007 Spain Tel: Fax: +34 977238033 +34 977230312 Email: costadaurada@dipta.cat Web: www.costadaurada.info Contact: Susana Gonzalez Exhibiting with CATALONIA, CATALAN TOURIST BOARD

P.o.box 44191, Nairobi 100 Kenya Tel: +254 20 883 681 Email: louise@cottarsafaris.com Web: www.cottars.com Contact: Louise Cottar Exhibiting with Classic Safari Camps Of Africa

CA230

Couples Resorts Corsica Tourist Board

EM1700

17 Bd Du Roi Jerome, Bp 19, Ajaccio 20181 CEDEX 01 France Tel: +33 (0)4 95 51 77 77 Email: jpdigrazia@ctc-atc.com Web: www.visit-corsica.com Contact: Jean-Philippe Di Grazia Exhibiting with France

Costa degli Ulivi Hotels

Via Dei Cartari 18, Palermo 90133 Italy Tel: Fax: +39 091 585658 +39 091 581020 Email: hirtd@tin.it Web: www.costadegliulivihotels.it Contact: Massimo Errico Exhibiting with Italian State Tourist Board (ENIT)

Costa Rica Reps -Tour Operator Corsica’s Premier Hotel Association

EM1700 Hotel La Villa, Chemin Notre Dame De La Serra, Calvi 20260 France Tel: +33 (0)6 20 22 59 17 Email: contact@lesgrandesmaisonscorses.com Web: www.lesgrandesmaisonscorses.com Contact: Virginie Mayard Exhibiting with France

Corsicatours

EM1700

Avenue Du General De Boissoudy, Porto Vecchio 20537 France Tel: +33 (0)4 95 70 64 90 Fax: +33 (0)4 95 70 48 64 Email: florence@corsicatours.com Web: www.corsicatours.com Contact: Florence Sperte Exhibiting with France

Corte Hotels & Residences

EM1800

Via Montello 26, Cagliari 9122 Italy Tel: +39 070 7730554 Fax: +39 070 7731553 Email: info@cortehotels.it Web: www.cortehotels.co.uk Contact: Giovanni Tavella Exhibiting with Italian State Tourist Board (ENIT)

Cosmopolitan Hotel

ME400

P.o Box 38250, Al Barsha, Dubai United Arab Emirates Tel: +971 4 376 22 22 Fax: +971 4 376 22 23 Email: d.sartawi@dubaicosmopolitan.com Web: www.dubaicosmopolitan.com Contact: Deema Sartawi Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Cosmopolite Hotel

EM160

6 Vadim Hetman Street, Kyiv 3057 Ukraine Tel: +380 66 920 69 56 Fax: +380 44 205 35 24 Email: larisa.gontarzhevska@cosmopolite-kiev.com Web: www.cosmopolite-kiev.com Contact: Larisa Gontarzhevska Exhibiting with Ukraine

Cosmos Tours

ME400

Office 207 2nd Floor Al Maidan Tower 1, Maktoum Road, Dubai United Arab Emirates, 92823 United Arab Emirates Tel: Fax: +971 42223183 +971 42222382 Email: mohfadel@cosmosbookers.com Web: www.cosmosbookers.com Contact: Mohammad Fadel Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Costa Blanca Tourist Board

EM1600

C/bilbao 1, 5ª Floor, Alicante Alicante, 3001 Spain Tel: Fax: +34 965230155 +34 965230160 Email: hfrias@costablanca.org Web: www.costablanca.org Contact: Hector Frias Beneyto Exhibiting with Agencia Valenciana del Turisme

COSTA BRAVA GIRONA TOURIST BOARD

EM1640

Av. Sant Francesc, 19, 4t, Girona Catalonia, E-17001 Spain Tel: Fax: +34 972221570 +34 972208401 Email: sperich@costabrava.org Web: www.costabrava.org Contact: Sandra Perich Exhibiting with CATALONIA, CATALAN TOURIST BOARD

EM1800

LA550

Casa Azul #325, Calle 34 Avenida 3-5. Paseo Colon, San Jose San Jose, 1000 Costa Rica Tel: Fax: +506 2256 3526 +506 2248 3127 Email: fabio.salas@costaricareps.com Web: www.costaricareps.com Contact: Fabio Salas Exhibiting with Costa Rica Tourist Board

Costa Rica Sun Tours

LA550

300 E Hotel Best Western Irazu, San Jose Central, PO BOX: 281-1017, SAN JOSE 2000 Costa Rica Tel: Fax: +506 22964307 +506 22967757 Email: lsalas@crsuntours.com Web: www.crsuntours.com Contact: Judith Pollard Exhibiting with Costa Rica Tourist Board

Costa Rica Top Tours

LA550

Supermercado Saretto 100 Mts Al Este Y 200 Mts Al Sur, San Rafael - Escazu, San Jose Costa Rica, 1554-1250 Costa Rica Tel: Fax: +506 25882894 +506 25882891 Email: pherrera@crtoptours.com Web: www.costaricatoptours.com Contact: Paulina Herrera Exhibiting with Costa Rica Tourist Board

Costa Rica Tourist Board

LA550

Costado Este Del Puente Juan Pablo Ii, Sobre Autopista General Canas, San Jose 777- 1000 Costa Rica Tel: Fax: +506 22915645 +506 22995800 Email: vrudin@ict.go.cr Web: www.visitcostarica.com Contact: Viviana Rudin Official governmental office in charge of the promotion of Costa Rica as a tourist destination. Our service range from the production and diffusion of market intelligence to local and advertising campaigns involving electronic and print media. ICT also promotes the development ofprofitable relationships with airlines and international wholesalers.

Costa Rican Trails

LA550

De La Pops En Curridabat, 300 Mts Al Sur Y 250 Metros Al Este, San Jose Costa Rica, 2907-1000 Costa Rica +506 22806705 Tel: Fax: +506 22258842 Email: info@costaricantrails.com Web: www.costaricantrails.com Contact: Wilhem von Breyman Barquero Exhibiting with Costa Rica Tourist Board

CostaVision Incoming Services Spain

GV305

Pau Claris 99-101 1-2, Barcelona 8009 Spain Tel: +34 93 319 70 72 Email: dm@costavision.es Web: www.costavision.es Contact: Dragana Milosevic Exhibiting with ETOA - European Tour Operators Association

Coster Diamonds

EM300

Paulus Potterstraat 2-8, Amsterdam Noord Holland, 1071 CZ Netherlands Tel: +31 20 305 5555 Fax: +31 20 305 5556 Email: nenadpopovic@costerdiamonds.com www.costerdiamonds.com Web: Contact: Nenad Popovic Exhibiting with Netherlands Board of Tourism and Conventions (NBTC)

C

C/o Group Promotions Ltd, Crown House, Redbourn Hertfordshire, AL3 7JX United Kingdom Tel: +44 1582 794 420 Fax: +44 1582 792 112 Email: sophie.taylor@group-promotions.com Web: www.couples.com Contact: Sophie Taylor Exhibiting with Group Promotions Ltd

CA300

Courtesy Rent A Car Wildey, St. Michael Barbados Tel: Fax: +1246 4262276 +1246 4314160 Email: ian.proverbs@thegelgroup.com Web: www.courtesyrentacar.com Contact: Ian Proverbs Exhibiting with Barbados Tourism Authority

COVASNA TOURISM DEVELOPMENT ASSOCIATION

EM640

2, Libertatii Sq, Sfantu Gheorghe Covasna, 520008 Romania Tel: Fax: +40 367403990 +40 746110766 Email: turism@kvmt.ro Web: www.kvmt.ro Contact: Albert Zoltan Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

Cox & Kings Limited

IN339

Turner Morrison Building, 16 Bank Street, Mumbai India, 400 001 India Tel: Fax: +91 2222709162 +91 2222709100 Email: contactus@coxandkings.com Web: www.coxandkings.com Contact: Kavita Bhalla Cox and Kings is one of the oldest and most reputed travel organisations in India, having evolved over a period of 250 years. Aleading Destination Managment Company offering cost effective travel solutions for Leisure Travel, MICE, NRI Holidays, Trade Fairs,Foreign Exchange, Business Travel, Private Air charters and Hotel Bookings.

Cox & Kings Tours

ME400

P. O. Box 31126, Dubai United Arab Emirates Tel: +971 4 3572625 Email: sharma.rajiv@coxandkings.com Web: www.coxandkings.co.uk/ Contact: Rajiv Sharma Exhibiting with Dubai - Department of Tourism & Commerce Marketing

CPI Hotels

EM550

Becvarova 14, Vaclavske Namesti 47, Prague 10 Czech Republic, 10000 Czech Republic Tel: Fax: +420 234712460 +420 602615367 Email: Patricie.Rosenbergova@cpihotels.com Web: www.cpihotels.com Contact: Patricie Rosenbergova Exhibiting with Czech Tourist Authority - CzechTourism

CPT Berkane - Oriental

AF300

Berkane, Berkane Berkane, Morocco Tel: +212 5 36 23 03 98 Fax: +212 5 36 23 05 48 Email: cptberkane@menara.ma Contact: Youssef Zaki Exhibiting with Moroccan National Tourist Office

CPT Ouarzazate

AF300

9 Avenue Moulay Rachid, Ouazazate Ouarzazate, Morocco Tel: Fax: +212 524890442 +212 524883993 Email: cpt.ouarzazate@menara.ma www.valeur-sud.com Web: Contact: Mrani Med Said Exhibiting with Moroccan National Tourist Office

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EXHIBITOR PROFILES AF300

CPT Zagora

Hay Annakhil, Centre De Zagora, Cp, Zagora Zagora, CP 45 900 Morocco +212 524848686 Fax: +212 524848689 Tel: Email: cptzagora@gmail.com Web: www.zagora-maroc.com Contact: Ahmed Chahid Exhibiting with Moroccan National Tourist Office

P.o. Box 4785, Camacho Ave 1223, La Paz Bolivia Tel: Fax: +591 22116481 +591 22337533 Email: dariusjr@titicaca.com Web: www.titicaca.com Contact: Darius Morgan Exhibiting with Viceministerio de Turismo Bolivia

Cristal Hotels & Resorts

AF500

Cradle of Humankind World Heritage Site

P O Box 8769, Johannesburg, Johannesburg Gauteng, 2000 South Africa Tel: +27 011 355 1227 Fax: +27 011 333 8648 Email: Adrian.amod@gauteng.gov.za Web: www.cradleofhumankind.co.za Contact: Adrian Amod Exhibiting with South African Tourism

LA270

CRILLON TOURS -TITICACA HYDROFOIL

Crowne Plaza Abu Dhabi Yas Island Staybridge Suites Yas Island

ME300

Zayed The 1st Street ( Electra Street), Adjacent To Madinat Zayed Shopping Center, Abu Dhabi United Arab Emirates, 72898 United Arab Emirates Tel: +971 02 6520000 Fax: +971 02 6520001 Email: kamal.fakhoury@cristalhotels.ae Web: www.cristalhotelsandresorts.com Contact: Kamal Fakhoury Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

Crowne Plaza Bahrain

Po Box 372, Crans-montana 3963 Switzerland Tel: +41 27 485 04 04 Email: katrina@insightsmc.com Web: www.crans-montana.ch Contact: Katrina Blunden Exhibiting with Switzerland Tourism

ME400

Salahuddin Road, Deira, Dubai Uae, 8668 United Arab Emirates Tel: Fax: +971 42686511 +971 42625555 Email: raffi.torikian@ihg.com Web: www.crowneplaza.com/deira Contact: Raffi Torikian Exhibiting with Dubai - Department of Tourism & Commerce Marketing

EM350

Bathory U.22, Budapest Hungary, 1054 Hungary Tel: Fax: +36 1 3125424 +36 1 3024382 Email: szabo@cityrama.hu Web: www.cityrama.hu Contact: Krisztian Szabo Exhibiting with Hungarian Tourism Plc.

Croatian National Tourist Board

Rue De L’’hotel De Ville, Imm Jamal 1er Etage N° 2, Agadir 80000 Morocco Tel: +212 0528841260 Fax: +212 0528841234 Email: amine.creativetours@gmail.com Web: www.creativetours-morocco.com Contact: Mohamed Amine TOUJANI Exhibiting with Moroccan National Tourist Office

IN350

Creative Travel Pvt. Ltd

Creative Plaza, Nanakpura, New Delhi India, 110021 India Tel: +91 1126872257 Fax: +91 1126885886 Email: creative@travel2india.com Web: www.travel2india.com Contact: Rajeev Kohli Excellence in input, discretion in planning and subtlety in delivery. These have defined luxury travel at Creative Travel for the past 34 years. With national & international award winning services all over the Indian subcontinent, we offer experiences matched by few.

EM1800

Via Castelleone 62, Cremona - Fraz. Costa Sant`abramo 26022 Italy +39 0372471396 Fax: +39 0372471704 Tel: Email: info@cremonapalacehotel.it Web: www.cremonapalacehotel.it Contact: Daniela Placchi Exhibiting with Italian State Tourist Board (ENIT)

Creole Travel Services

AS640

P.o.box 611 Victoria, Victoria Seychelles, Seychelles Tel: Fax: +248 4225817 +248 4297000 Email: maria.morel@seychelles.travel Web: www.creoletravelservices.com Contact: Blaisila Hoffman Exhibiting with Seychelles Tourism Board

CRESTA

EM1250

Iblerov Trg 10/iv, P.p. 251, Zagreb 10000 Croatia +385 14699333 Tel: Fax: +385 14557827 Email: info@htz.hr Web: www.croatia.hr Contact: Nina Gubic

AF300

Creative Tours

As one of the travel destinations in the Mediterranean, Croatia has a longstanding tourist tradition. The advantages of the tourist product are its preserved natural wealth and environment, cultural and historical heritage, mild Mediterranean climate, close proximity of European markets, and the availability of active holidays in environmentally protected destinations.

Croisieurope

AF645

With 27 beautiful, prestigious ships, cruising on all famous rivers through Europe, from Berlin to Sevilla, from Amsterdam to the Black Sea, from Porto to Venice, the French company Croisieurope is the largest river cruise operator in Europe.

Croke Park Hotel & Conference Centre

GV100

296 World Travel Market Catalogue 2012

UKI600

Croke Park, Jones Road, Dublin 3 Ireland Tel: +353 1 819 2300 Fax: +353 1 819 2313 Email: sheneghan@crokepark.ie Web: www.crokepark.ie Contact: Sinead Heneghan Exhibiting with Tourism Ireland

Cronins Coaches Ltd

UKI600

Shannon Buildings, Mallow Road, Cork Ireland +353 21 430 9090 Fax: +353 21 430 5508 Tel: Email: cork@croninscoaches.com Web: www.croninscoaches.com Contact: Derry Cronin Exhibiting with Tourism Ireland

AS540

P.o.box 2034, Male’ Republic Of Maldives, Maldives Tel: Fax: +960 6640219 +960 7777111 Email: salesandmktmgr2@crowncompany.com Web: www.komandoo.com, www.kuredu.com, www.meeru.com, www.veliganduisland.com, www.vilamendhooisland.com Contact: David S. Feinberg Exhibiting with Maldives Marketing & Public Relations Corporation

Crown Tours (Maldives) Pvt. Ltd.

73, Saqr Qureish Buildings, Sheraton Heliopolis,cairo Egypt Tel: Fax: +20 2268 0226 +20 2268 2168 Email: info@crewtours.com Web: www.crewtours.com Contact: Mohamed Hussein Exhibiting with Global Discovery / Adventure Now

EM1605

C/o Eyes2market, No. 1, Lyric Square, London W6 0NB United Kingdom +44 208 3280649 Fax: +44 8701 992626 Tel: Email: cruises@eyes2market.co.uk Web: www.croisieurope.com Contact: Michel Grimm

Crown & Champa Resorts

Cnr Robert Mugabe, Samora Machel Avenue, Harare Zimbabwe Tel: Fax: +263 446008 +263 446000 Email: muchaneta@cresta.co.zw www.crestahotels.com Web: Contact: Muchaneta Musarurwa Exhibiting with ZIMBABWE TOURISM AUTHORITY

Crew Tours

EM1250

2 The Lanchesters, 162-164 Fulham Palace Road, London W6 9ER United Kingdom Tel: +44 2085630022 Fax: +44 2085632615 Email: lonto@croatiaairlines.hr Web: www.croatiaairlines.com Contact: Anamarija Jurinjak Exhibiting with Croatian National Tourist Board

CRB Cityrama Travel Agency

Cremona Palace Hotel

Croatia Airlines

ME152

Box.5831, Manama Bahrain +973 17531122 Tel: Fax: +973 17533992 Email: ahmed.abdulla@ihg.com Web: www.cp-bahrain.com Contact: Ahmed Abdulla Exhibiting with KINGDOM OF BAHRAIN, Ministry of Culture

Crowne Plaza Dubai - Deria

EM600

Crans-Montana Tourism

ME300

Yas Island, Abu Dhabi 41880 United Arab Emirates Tel: Fax: +971 2 6563001 +971 2 6563000 Email: raffi.torikian@cpyas.com Web: www.crowneplaza.com Contact: Raffi Torikian Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

AS540

Fasmeeru Building, 5th Floor, Boduthakurufaanu Magu, Male’ Maldives, 2034 Maldives Tel: Fax: +960 3312832 +960 3329889 Email: sales@crowntoursmaldives.com Web: www.crowntoursmaldives.com Contact: Nuha Mohamed Exhibiting with Maldives Marketing & Public Relations Corporation

Crowne Plaza Hollywood Beach

NA100

4000 S. Ocean Drive, Hollywood Florida, 33019 United States Tel: +1 9543671289 Email: mistyp@cphollywoodbeach.com Web: www.cphollywoodbeach.com Contact: Misty Polihronakis Exhibiting with VISIT FLORIDA

Crowne Plaza Moscow WTC

EM240

12, Krasnopresnenskaja Nab., Moscow Russian Federation, 123610 Russian Federation Tel: Fax: +7 495 2582323 +7 495 2582222 Email: info@crowneplaza.ru Web: www.crowneplaza.com Contact: Yulia Ryabykh Exhibiting with Moscow Exhibition and Convention Agency

CRUCEROS AUSTRALIS

LA400

Av. El Bosque Norte 0440 Of. 1103, Las Condes, Santiago 6760235 Chile Tel: +56 2 4423111 Email: mvergara@australis.com Web: www.australis.com Contact: Marco Vergara Exhibiting with Chile

Cruise America & Canada RV Rentals Inc

NA240

Brookside, New Road, East Sussex, BN27 1PY United Kingdom Tel: +44 770 970 2909 Fax: +44 08705168309 Email: tthompson@cruiseamerica.com Web: www.cruiseamerica.com Contact: Tracy Thompson Cruise America, the world’s largest renter of RV’s aka motorhomes offering 25 USA & 6 Canadian rental locations, one ways a speciality. 100% family owned with 40 years experience operating the most innovative fleet in the industry, built to our specifications with the rental market in mind.

Crystal Holidays (pvt) Ltd

AS600

25a De Saram Road Off College Avenue, Mount Lavinia Sri Lanka, 10 370 Sri Lanka +94 11 2725032 Tel: Email: crystalh@sltnet.lk Web: www.holidayssrilanka.com Contact: Wansa Hettiarachchi Exhibiting with Sri Lanka Tourism Promotion Bureau

Crystal Safaris

AF680

Plot 6, Colville Street, Airways House, Kampala Kampala, KLA. Uganda Tel: +256 772470260 Fax: +256 414235798 Email: info@crystalsafaris.com Web: www.crystalsafaris.com Contact: Christine Mwinike Exhibiting with UGANDA TOURISM BOARD


EXHIBITOR PROFILES CS HOTELS, GOLF & RESORTS

EM900

Rua Rodrigo Da Fonseca, 2, Lisbon Portugal, 1250-191 Portugal Tel: +351 210 405 400 Fax: +351 210 435 532 Email: sales@cshotelsandresorts.com Web: www.cshotelsandresorts.com Contact: Ricardo Afonso Exhibiting with Portugal

Cubatur Calle 15 No. 410 Entre F Y G, Plaza, La Habana Cuba Tel: +53 7 204 4204 Email: ricardo.quintans@cubatur.cyt.cu Web: www.cubatur.cu Contact: Ricardo Quintans Exhibiting with Cuba Tourist Office

Culture & Heritage Tours CTA di Vietri sul Mare

EM1800

Piazza Matteotti, Vietri Sul Mare 84019 Italy Tel: Fax: +39 089 211285 +39 089 211285 Email: ctavietri@libero.it Web: www.comune.vietri-sul-mare.sa.it/cta Contact: Antonia Willburger Exhibiting with Italian State Tourist Board (ENIT)

CTI - Corporate Travel & Incentives

EM1660 Via Dei Serragli, 134, Firenze Italy Tel: +39 0552286374 Fax: +39 0552306085 Email: paolo@ctideas.it Web: www.ctideas.it Contact: Paolo Teruzzi Exhibiting with Toscana Promozione

CTN Tours

CA401

99 Church Road, London London, SE19 2PR United Kingdom Tel: +44 2071483042 Fax: +44 2087617060 Email: sales@cubadirect.co.uk Web: www.cubadirect.co.uk Contact: Abraham Bravo Established Tour Operator in the UK Market, dedicated to tourism in Cuba. Cuba Destination Management specialised in B2B, groups and incentive travel.

Cuba Real Tours

LA475

Edificio Bacardi Oficina 404, Calle Monserrate No. 261, La Habana Vieja Cuba +53 78664251 Tel: Fax: +53 78664253 Email: bernd.herrmann@cubarealtours.com Web: www.cubarealtours.com Contact: Bernd Herrmann Exhibiting with Latincoming

Cuba Select Travel

CA407

Lonja Del Comercio Building, 2nd Floor, Office D4, San Francisco Plaza, 2nd Floor Office D4, Havana Havana, 10100 Cuba Tel: Fax: +53 78664968 +53 78664221 Email: joe@cubaselecttravel.com www.cubaselecttravel.com Web: Contact: Joseph Prem Cuba Select Travel is a DMC, ground handler and tour operator based in Havana. British owned with on-site British &amp; Cuban staff. 8 years of providing services to the world travel industry &amp; MICE sectors. Itineraries &amp; rates tailored to your requirements for the individual traveller, groups &amp; incentive events.

Cuba Tourist Office

CA400

154 Shaftesbury Avenue, London London, WC2H 8HL United Kingdom +44 2072406655 Fax: +44 2078369265 Tel: Email: tourism@travel2cuba.co.uk Web: www.travel2cuba.co.uk Contact: Jesús Ramón García Márquez With its colonial-style towns and cities, its magnificent countryside, its attractive surrounding seabed, its varied culture, and its people, renowned for their hospitable character, Cuba reveals itself to the world, with its charms and attractions. This is not just another typical holiday island. This is Cuba, authentic and unique.

Cubana de Aviación S.A.

Culture Company 2013 (Derry~Londonderry UK City of Culture 2013)

CA400

Ave Van Troi Y Final, Aeropuerto Internacional, La Habana Cuba +53 7 2664495 Tel: Email: marketing@travel2cuba.co.uk Web: www.cubana.cu Contact: Lourdes Pajon Exhibiting with Cuba Tourist Office

EM750

311 Ballards Lane, London N12 8LY United Kingdom Tel: +44 (0) 208 150 6033 Fax: +44 (0) 208 150 6099 Email: Kemal@cypruspremier.com Web: www.cypruspremier.com Contact: Kemal Kenan Exhibiting with North Cyprus Tourism Centre Ltd

“The Specialist in Online Distribution”Cultuzz is specialized in online sales and distribution for the hospitality industry and is the global market leader in selling hotel rooms on eBay.

UKI600

Denshaw House, 120.121 Baggot St Lwr, Dublin, 2 Ireland Tel: +353 1 659 9428 Email: aoife.hayes@cst-international.com Web: www.cst-international.com Contact: Aoife Hayes Exhibiting with Tourism Ireland

Customs and Border Protection - ESTA

NA270 1300 Pennsylvania Ave., Room 2.4g, Washington Dc, 20229 United States Tel: Fax: +1 2023443450 +1 2023443945 Email: HEATHER.M.ULSTAD@cbp.dhs.gov Contact: Heather Ulstad Exhibiting with Brand USA Pavilions

LA350

CYNSA TOUR OPERATOR

Viamonte 610 - 1º, Buenos Aires 1053 Argentina Tel: +54 11 5273 6665 Fax: +54 11 4322 8247 Email: dnaveiro@cynsa.com.ar Web: www.cynsa.com.ar Contact: Diego Naveiro Exhibiting with Argentina - National Institute for Tourism Promotion

EM1120

19, Limassol Avenue, Lefkosia(nicosia) 1390 Cyprus Tel: Fax: +357 22334764 +357 22340071 Email: helpdesk@agrotourism.com.cy Web: www.agrotourism.com.cy Contact: Evie Panayiotou Exhibiting with Rural Cyprus

EM1100

Solar House,915 High Road, North Finchley, London NW4 3RJ United Kingdom Tel: +44 020 8359 1350 Fax: +44 020 8359 1387 Email: salesuk@cyprusair.com Web: www.cyprusair.com Contact: Spyros Neophytou Exhibiting with Cyprus Tourism Organisation

CYPRUS ASSOCIATION FOR CULTURAL & SPECIAL INTEREST TOURISM

EM750

Ground Floor, 311 Ballards Lane, London N12 8LY United Kingdom Tel: +44 (0) 208 343 8888 Fax: +44 (0) 208 150 6099 Email: Kemal@cyprusparadise.com Web: www.CyprusParadise.com Contact: Kemal Kenan Exhibiting with North Cyprus Tourism Centre Ltd

Cyprus Premier Holidays

Friedrichstr 231, Berlin 10969 Germany Tel: Fax: +49 3072622559 +49 307262250 Email: wtm2012@cultuzz.com Web: www.cultuzz.com Contact: Ted Montreal

CYPRUS AIRWAYS PUBLIC LTD

Cyprus Paradise

TT401

Cultuzz Digital Media GmbH

CYPRUS AGROTOURISM COMPANY

EM1100

12a, A . Araouzos Street, P.o.box 24772, Lefkosia 1303 Cyprus Tel: Fax: +357 22375460 +357 22452820 Email: cha@cyprushotelassociation.org Web: www.cyprushotelassociation.org Contact: Zacharias Ioannides Exhibiting with Cyprus Tourism Organisation

UKI600

Building 71, Ebrington, Derry~londonderry BT47 1JY United Kingdom Tel: +44 28 7131 0560 Email: Andrew.potter@cityofculture2013.com Web: www.cityofculture2013.com Contact: Andrew Potter Exhibiting with Tourism Ireland

Customer Survey Technologies International

CYPRUS HOTEL ASSOCIATION

UKI600

Albanne Tourism Ltd, Albanne House, Ballinode Sligo, Ireland Tel: +353 71 9138945 Fax: +353 71 9138949 Email: albert@irishcultures.eu Web: www.cultureheritagetours.ie Contact: Albert W Dawson Exhibiting with Tourism Ireland

NA270

244 Fifth Avenue, 10fl, New York Ny, 10001 United States Tel: Fax: +1 2127557180 +1 2126840001 Email: ryaeger@ctntours.com Web: www.ctntours.com Contact: Richard Yaeger Exhibiting with Brand USA Pavilions

Cuba Direct

CA400

Cubatur

C

EM1120

P.o. Box 21455, Lefkosia(nicosia) 1509 Cyprus Tel: Fax: +357 22667593 +357 22889890 Email: cultural@ccci.org.cy Web: www.specialcyprus.org Contact: Christos Petsides Exhibiting with Rural Cyprus

Cyprus Tourism Organisation

EM1100

17 Hanover Street, London W1S 1YP United Kingdom Tel: +44 207 569 8822 Fax: +44 207 499 4935 Email: lillianctolon@btconnect.com Web: www.visitcyprus.com Contact: Lillian Panayi Cyprus, with its year-round sunshine, offers a combination of beautiful beaches, pine-forested mountains with picturesque villages and exciting historical sites. Special interest activities that can be enjoyed include golf, cycling, diving and hiking. Our luxury hotels offer amazing spa treatments. Mouth-watering cuisine and genuine hospitality make the island truly memorable.

Cyprus Turkish Restaurateurs Association

EM750

Kordonboyu Street, Kordon Apt., Kyrenia MERSIN-10 Turkey Tel: Fax: +90 3928155727 +90 3928157529 Email: res-bir@hotmail.com Web: www.resbir.com Contact: Mehmet Kunduraci Exhibiting with North Cyprus Tourism Centre Ltd

Cyprus Turkish Tourism & Travel Agent’s Association

EM750

Surlar Ici Turuclu Cami Yani Venedik Evi, Lefkosa, Nicosia Mersin-10, 33100 Turkey Tel: Fax: +90 3922284765 +90 3922282443 Email: info@kitsab.org Web: www.kitsab.org Contact: Orhan Tolun Exhibiting with North Cyprus Tourism Centre Ltd

Cyprus Turkish Tourist Guides Association

EM750

P.o. Box 88, Guzelyurt North Cyprus, TR - MERSIN 10 Turkey Tel: +90 00903922282443 Fax: +90 00903922284765 Email: hasan-karlitas@yahoo.com Web: www.kitreb.org Contact: Hasan Karlitas Exhibiting with North Cyprus Tourism Centre Ltd

Cyrus Sahra Co.

ME293

Me293, Maydan E Vanbak Sq., Tehran Iran, 1517974614 Iran, Islamic Republic Of Tel: +98 09121210414 Fax: +98 21 88640481 Email: etemadi@caravansahra.com Web: www.cyrussahra.com Contact: Cyrus Etemadi Cyrus Sahra Co. is a well experienced and highly qualified tour operator in Iran. We offer many different tours and travel services to cover all aspect of beauty of this vast country such as: Archaeological,Cultural,Adventure,Discovery,Incentives,Tailor made itineraries,Outdoor,Birds watching,Botanical,Wild flowers,Butterfly,Camping,Desert,Nomads,Horse riding,Camper,Skiing,Walking,Trekking,Climbing,Expedition.

World Travel Market Catalogue 2012 297


C

EXHIBITOR PROFILES

Czech Tourist Authority CzechTourism

EM550

13 Harley Street, London W1G9QG United Kingdom Tel: +44 207 6310427 Fax: +44 207 6310419 Email: mlcak@czechtourism.com Web: www.CzechTourism.com Contact: Tereza Matejková CzechTourism is an official government agency responsible for promoting the Czech Republic abroad. The agency CzechTourism administers 26 foreign offices all around the world. It organizes advertisement activities abroad, participation at international tourism fairs, and provides info and publicity materials about the Czech Republic.

D. Vin Tour

EM1800

Via Principe Di Belmonte 47, Palermo 90139 Italy Tel: +39 338 9426985 Fax: +39 091 5020378 Email: info@dvin.it Web: www.dvin.it Contact: Dania Mastacchini Exhibiting with Italian State Tourist Board (ENIT)

IN450

Dadra & Nagar Haveli Tourism

Ut Of Dadar & Nagar Haveli, Silvassa Dadar & Nagar Haveli, 396 230 India Tel: +91 9428828802 Email: ks.chadrashekar@nic.in Contact: K.S Chandrashekar Exhibiting with India Tourism

DAGECOM TRAVEL SERVICES

EM640

31 A, Fluierului Street, Sector 2, Bucharest Romania Tel: Fax: +40 213107234 +40 213107878 Email: office@dagecom.ro Web: www.dagecom.ro Contact: Stefan Raducanu Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

DAKER SpLtd.

ME100

36 Al Sharif Nasser Bin Jamil Street, Al Khair Building, Amman Jordan, 11191 Jordan Tel: +962 6 560 1076 Fax: +962 6 568 7972 Email: wdakkak@dakkak.com Web: www.dakkak.com Contact: Wael Dakkak Exhibiting with Jordan Tourism Board

Dalata Hotel Group – Maldron Hotels & Partner Hotels

UKI600

9 Leopardstown Office Park, Burton Hall Avenue, Dublin 18 Ireland Tel: +353 1 206 9403 Fax: +353 1 206 9401 Email: vwilgar@dalatahotelgroup.com www.maldronhotels.com Web: Contact: Valerie Wilgar Exhibiting with Tourism Ireland

DALLAGO TOURS & SAFARIS

AF250

Safari House Kileleshwa, Othaya Road, P. O. Box 66416, Nairobi Kenya, 800 Kenya +254 203877361 Fax: +254 203872845 Tel: Email: info@dallagotours.com Web: www.dallagotours.com Contact: Martin Njagi Exhibiting with Kenya Tourist Board

Daltours S.r.l.

U T Of Dd&dnh, Silvassa 396230 India Tel: +91 000000001 Email: ks.chandrashekar@nic.in Contact: K S Chandrashekar Exhibiting with India Tourism

EM1201

Piazza Irnerio 67, Rome Lazio, 165 Italy Tel: +39 0666000016 Fax: +39 0666000564 Email: david@daltours.it Web: www.daltours.it Contact: David Morris Exhibiting with Network 4 Sports Travel

298 World Travel Market Catalogue 2012

77 Bloor Street, West, Suite 2000, Toronto On, M5S 1M2 Canada +1 4169668396 Tel: Email: eric.barber@realstarhospitality.com Web: www.daysinn.ca Contact: Eric Barber Exhibiting with Canadian Tourism Commission

EM650

Dan Hotels

AF610

DANA TOURS

Av Kenneth Kaunda, 1170, Maputo Mozambique Tel: Fax: +258 21 497428 +258 21 495514 Email: info@danatours.com Web: www.danatours.com Contact: Natalie Tenzer-Silva Exhibiting with Mozambique Tourism -INATUR

EM600

Daniela Hubert Sales & Marketing Steinmatteliweg 11, Meiringen 3860 Switzerland +41 33 971 01 82 Tel: Email: info@daniela-hubert.ch Web: www.daniela-hubert.ch Contact: Daniela Hubert Exhibiting with Switzerland Tourism

EM350

GV240

DANUBIUS HOTELS GROUP Szent Istvan Ter 11., Budapest H-1051 Hungary Tel: Fax: +36 18894106 +36 18894101 Email: sales@danubiushotels.com Web: www.danubiushotels.com Contact: Beata Berghammer

EM640

DANUBIUS TRAVEL

Complex Palas Pelican, Mamaia Constanta, 900001 Romania Tel: Fax: +40 241 480 360 +40 721471 054 Email: vlad.petrov@danubius.ro Web: www.danubius.ro Contact: Vlad Petrov Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

LA300

Dasatariq

5 Beresford Place, Lower Gardiner Street, Dublin Dublin, DUBLIN 1 Ireland Tel: +353 18881756 Email: steve@daytoursworld.com Web: www.daytoursworld.com Contact: Steve McPhilemy DayToursWorld.com is the new global travel website selling day trips, activities & excursions. In return for recommending your tour to our millions of customers, we take a tiny commission of any tour booked. DayToursWorld.com has impeccable travel credentials. We guarantee to SELL, SELL, SELL your products. Check us out at stand TT460

DB Bahn - German Rail

Av. Reducto 1255, Lima Lima, LIMA 18 Peru Tel: Fax: +51 14469392 +51 14472741 Email: incoming.peru@dasatariq.com Web: www.dasatariq.com Contact: Adriana Becerra Exhibiting with PromPeru

LA350

DE LA PAZ TUR

Suipacha 531 - 1st Floor, Buenos Aires C1008AAK Argentina Tel: +54 11 5352 4444 Fax: +54 11 5352 4444 Email: info@delapaztur.com.ar Web: www.delapaztur.com.ar Contact: Victoria Rimoldi Exhibiting with Argentina - National Institute for Tourism Promotion

CA420

L. G. Smith Blvd 142, Oranjestad Aruba, Aruba Tel: Fax: +297 823012 +297 824400 Email: info@depalmtours.aw www.depalm.com Web: Contact: Heleen Bruggeman Exhibiting with Aruba Tourism Authority

EM1675

Via Pastrengo,6, Foggia Italy Tel: +39 0881555958 Fax: +39 0881555958 Email: mansueto.teresa@alice.it Contact: Teresa Mansueto Exhibiting with Regione Puglia

NA200

234 West 42nd Street, 3rd Floor, Ny 10036 United States Tel: +1 (646) 4952011 Fax: +1 (646) 4951982 Email: benjamin_maddy@daveandbusters.com Web: www.daveandbusters.com Contact: Benjamin Maddy Exhibiting with NYC & Company

LA530

DE UNA Colombia Tours Carrera 24 (Parkway) No 39b-25 Oficina 501, Bogota Colombia +57 (1)3681915 Tel: Email: thomas@deunacolombia.com Contact: Thomas Doyer Exhibiting with Proexport Colombia

Dead Sea Premier Cosmetics Laboratories Ltd.

EM650 Hashaked 21, Shoham 73199 Israel +972 89214666 Tel: Fax: +972 89214999 Email: amnon@premier.org.il Web: www.premier-deadsea.co.il/ Contact: Amnon Yuval Exhibiting with Israel Government Tourist Office and Israel Government Tourist Office

Dead Sea Tourism

Dave & Buster’s

EM540

Suites 6/8, 23 Oakhill Grove, Surbiton Surrey, KT6 6DU United Kingdom +44 8718 80 80 66 Tel: Email: sales@bahn.co.uk Web: www.bahn.com/uk Contact: Stefan Heulle Exhibiting with German National Tourist Board

De Palm Tours Aruba

Largest hotel group in Hungary and one of the leading regional hotel companies in Europe with over 40 comfortable spa&wellness, city&business and resort hotels and excellent meeting&conference facilities in Hungary (Budapest and country side), Czech Republic (Marienbad), Slovakia (Piestany&Smrdaky), Romania (Sovata/Transylvania) and United Kingdom (London).

DAUNIA BUS SRL

TT460

Daytoursworld.com

111 Hayarkon St, Tel Aviv 63571 Israel Email: ybogen@danhotels.com www.danhotels.com Web: Contact: Yaacov Bogen Exhibiting with Israel Government Tourist Office

Szent Istvan Ter 11, Budapest H-1051 Hungary Tel: +36 1 8894135 Email: rita.petruska@danubiusgroup.com Web: www.danubiushotels.com Contact: Rita Petruska Exhibiting with Hungarian Tourism Plc.

EM700

NA300

Days Inns - Canada

IN400

Danubius Hotels Group

127 Maria Louiza Blvd., Sofia 1202 Bulgaria Tel: Fax: +359 29314130 +359 28323092 Email: daker@daker.biz www.tourismandrecreation.com Web: Contact: Dimitar Kirekchiev Exhibiting with Bulgaria, Ministry of Economy, Energy and Tourism

Dakkak Tours International DMC

Daman Diu & Dadar Nagar Havely Tourism

EM650

Neve Zohar, Dead Sea, 86910 Israel Tel: Fax: +972 86688929 +972 86688829 Email: ofra@ma-tamar.co.il Web: www.deadsea.co.il Contact: Ofra Gazit Exhibiting with Israel Government Tourist Office

Dealers Group (Travel & Tourism, Car Rental) P.o.box 25-5110, Beirut Lebanon, 25-5110 Lebanon Tel: Fax: +961 1 541999 +961 1 541777 Email: imadbaajour@dealers-lb.com Web: www.dealers-lb.com Contact: Imad Baajour Exhibiting with LEBANON Ministry of Tourism

ME140


EXHIBITOR PROFILES Debrecen & Hortobagy

EM350

Piac U. 20., Debrecen 4024 Hungary Tel: +36 30 464 6183 Fax: +36 52 535 323 Email: tdm@iranydebrecen.hu Web: www.gotodebrecen.com Contact: Livia Darin-Sellei Exhibiting with Hungarian Tourism Plc.

NA300

Dema Hotels International

EM1200

Bocagrande Carrera 1a No. 10-10, Cartagena Colombia Tel: +57 (5)6657601 123 Email: oliver.singer@decameron.com Web: www.decameron.com Contact: Oliver Singer Exhibiting with Proexport Colombia

Noorderlaan 79 Bus 5, Antwerpen 2030 Belgium Tel: Fax: +32 3 231 67 07 +32 3 222 90 90 Email: ann@demahotels.be Web: www.demahotels.be Contact: Ann Devolder Exhibiting with Flanders-Brussels Tourist Office

Decameron Hotels & Resorts/ El Salvador

Demaco, INTOURS DMC

LA560

Paseo General Escalon # 4711, San Salvador, San Salvador El Salvador Tel: +503 447912761359 Email: mmattana@decameronpty.com Web: www.decameron.com Contact: Mario Mattana Exhibiting with Central America Tourism Agency (CATA)

CA240

Decameron Hotels Jamaica Main Street, Runaway Bay, St Anns Bay Jamaica Tel: Fax: +1876 9734703 +1876 9735600 Email: ventas.jam@decameron.com Contact: Ana Maria Rodriguez Exhibiting with Jamaica Tourist Board

LA100

DEL BIANCO TOUR OPERATOR

Rua Francisco Sa, 23 / 1107, Copacabana, Rio De Janeiro 22080-010 Brazil Tel: +55 21 25232630 Fax: +55 21 25238255 Email: svl@delbianco.com.br Web: www.delbianco.com.br Contact: SIDNEY LINHARES Exhibiting with Brazilian Tourism Board - Embratur

NA270

Delaware North Companies Parks & Resorts 40 Fountain Plaza, Buffalo, Ny 14202 United States Tel: Fax: +1 7168585689 +1 7168585528 Email: DFoste@dncinc.com Web: www.delawarenorth.com Contact: Donald Foste Exhibiting with Brand USA Pavilions

DELFOS OPERADOR MAYORISTA

IN309

AF300

1 Henrietta Szold St, Beer Sheva 8410 Israel Tel: +972 86239905 Email: shiran@negev.co.il Contact: Shiran Adi Exhibiting with Israel Government Tourist Office

ME400

Al Barsha Boutique Building, 329th Road, Al Barsha 1, Dubai Uae, PO BOX 25488 United Arab Emirates Tel: Fax: +971 44504451 +971 44504450 Email: gm.secretary@desertadventures.ae Web: www.desertadventures.com Contact: Rebecca Oliveros Exhibiting with Dubai - Department of Tourism & Commerce Marketing

IN450

Desert Holiday Resort Ltd.

14 White House, Subhash Nagar, Pal Road, Jodhpur India, 342003 India Tel: +91 9654023000 Email: yg@thrs.co.in Web: www.samsaradechu.com Contact: Yeishan Goel Exhibiting with India Tourism

Department of Tourism and Resorts of Ajara

Destination Asia

EM1060

Department of Tourism, Govt. of West Bengal

IN400

12, Bbd Bag (east), 4th Floor, Kolkata West Bengal, 700 001 India Tel: +91 000 111 333 Email: visitwestbengal@yahoo.co.in Contact: Hemantha Bhawan Exhibiting with India Tourism

DERBY HOTELS COLLECTION

EM1300

C/ Valencia, 284, Barcelona Barcelona, 8007 Spain Tel: +34 93 366 88 00 Fax: +34 93 366 88 11 Email: nmera@derbyhotels.com Web: www.derbyhotels.com Contact: Anna Pons Exhibiting with TURESPAÑA

Derry Visitor and Convention Bureau & UK City of Culture 2013

UKI600

44 Foyle Street, Derry BT48 6AT United Kingdom +44 28 7137 7577 Fax: +44 28 7137 7992 Tel: Email: Karen.henderson@derryvisitor.com Web: www.derryvisitor.com Contact: Aoife Thomas Exhibiting with Tourism Ireland

EM1800

Loc Cala Di Lepre, Palau Ot, 7020 Italy Tel: +39 0789 790092 Fax: +39 0789 790093 Email: estero@delphina.it Web: www.delphina.it Contact: Anna Lisa Coda Exhibiting with Italian State Tourist Board (ENIT)

EM650

Desert Adventure in Israel

Deogarh Madaria , District Rajsamand 313331 Rajasthan, India., Deogarh India, 313331 India Tel: +91 9929172000 Email: sjs@devvaas.com Web: www.deogarhmahal.com Contact: Shatrunjay Singh Exhibiting with Rajasthan, Palaces & Tigers

IN450

5 Avenue Moulay Hassan, Marrakech 40020 Morocco Tel: +212 524447528 Fax: +212 524448909 Email: s.aitbahia@dellarosa-marrakech.com Web: www.dellarosa-marrakech.com Contact: Souad Bahia Exhibiting with Moroccan National Tourist Office

Delphina Hotels & Resorts

44, Vosstaniya Str., Saint-petersburg 191123 Russian Federation Tel: +7 (812) 640 0408 Fax: +7 (812) 647 0132 Email: d.machikhin@demetra-art-hotel.com Web: www.demetra-art-hotel.com Contact: Dmitry Machikhin Exhibiting with Saint Petersburg Express, JSC

LA350

18 - A Shopping Complex, Defence Colony, New Delhi 110 024 India Tel: +91 911124647005 Email: tourism@delhitourism.gov.in Web: www.delhitourism.nic.in/delhitourism/index.jsp Contact: Suman Sharma Exhibiting with India Tourism

Dellarosa Hotel Suites & Spa

EM165

84/86 Parnavaz Mepe St., Batumi 6000 Georgia Tel: +995 577909123 Fax: +995 422274719 Email: info@visitbatumi.travel Web: www.visitbatumi.travel Contact: Sophio Lazishvili Exhibiting with Georgian National Tourism Administration

Beverina 1988, Cordoba 5000 Argentina Tel: +54 351 4421200 Fax: +54 351 4421200 Email: producto@delfos.tur.ar Web: www.delfos.tur.ar Contact: Gabriel José Exhibiting with Argentina - National Institute for Tourism Promotion

Delhi Tourism

EM500

Desert Adventures Tourism

Deogarh Mahal

AF400

Desert & Delta Safaris (Pty) Ltd Private Bag 310, Maun Botswana, Botswana Tel: Fax: +267 6860037 +267 6861559 Email: bnavarro@botswanatourism.org.uk Web: www.desertdelta.com Contact: Walter Smith Exhibiting with Botswana Tourism Organisation

Dalmatinova 3, Ljubljana SI-1000 Slovenia Tel: +386 1 439 11 40 Fax: +386 1 430 35 56 Email: tomaz.krusic@intours-dmc.si Web: www.intours-mice.si Contact: Tomaz Krusic Exhibiting with Slovenian Tourist Board

DEMETRA ART HOTEL

EM1450

DESCUBRE GROUP

C/fomento, 7, Of. 4b, Santa Cruz De Tenerife 38003 Spain Tel: +34 902 08 00 88 Email: ivan@descubregroup.com Web: www.descubregroup.com Contact: Iván Rodríguez de Acero Exhibiting with Tenerife Tourism Corporation

33 Gerrard St. West, Toronto On, M5G 1Z4 Canada Tel: +1 416 585 4339 Email: sales@deltahotels.com Web: www.deltahotels.com Contact: Mia Dario Exhibiting with Canadian Tourism Commission

LA530

Decameron Hotels & Resorts

Delta Chelsea/Delta Hotels & Resorts

DESARROLLO TURISTICO PARAGUAYO

D

LA265

Gral. Bruguez 353 C/25 De Mayo, Asuncion Paraguay Tel: Fax: +595 449724 +595 221816 Email: veronica@dtp.com.py Web: www.dtp.com.py Contact: MARCELO PRONO Exhibiting with Paraguay Secretaria Nacional de Turismo

AS303

Head Office: 9th Fl., Wangdek 1 Bldg., 21/7 Vibhavadi Rangsit Road, Bangkok 10900 Thailand Tel: Fax: +66 22721460 +66 22721458 Email: thailand@destination-asia.com Web: www.destination-asia.com Contact: Alvin Materi Asia’s only complete pan-Asia DMC with offices in ThailandVietnamChinaJapanHong KongIndonesiaSingaporeCambodiaMalaysiaBurmaLaos We provide creative and cost effective programs provided to Wholesalers, Incentive Houses, Cruise Lines and Cultural, Art & Historical Associations.

DESTINATION CAPPADOCIA

EM800,EM850

Yeni Kayseri Cad.tusan Sk.no.1/4, Nevsehir Turkey Tel: +90 384 213 95 14 Fax: +90 384 213 95 13 Email: kapadokyakaptid@gmail.com Web: www.longbeach.com.tr Contact: Nazif DEMIR Exhibiting with Turkish Culture & Tourism Office

Destination Corse

EM1700

Quartier De La Gare, Corte 20250 France +33 495 45 21 65 Fax: +33 495 46 26 30 Tel: Email: contact@destination-corse.com Web: www.destination-corse.com Contact: Maxime Thurkow Exhibiting with France

LA550

Destination Costa Rica San Jose, San Jose, San Jose Costa Rica, 590-1150 Costa Rica Tel: Fax: +506 22575717 +506 22575700 Email: mcabrera@destinationcr.com Web: www.destinationcr.com Contact: Milagro Cabrera Exhibiting with Costa Rica Tourist Board

Destination Davos Klosters

EM600

Tourismus- & Sportzentrum, Talstrasse 41, Davos Platz 7270 Switzerland Tel: +41 81 415 21 21 Fax: +41 81 415 21 77 Email: info@davos.ch Web: www.davos.ch Contact: Michèle Suter Exhibiting with Switzerland Tourism

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EXHIBITOR PROFILES

Destination Killarney Group

UKI600

C/o Gleneagle Hotel, Muckross Road, Co. Kerry Ireland Tel: +353 64 66 71522 Fax: +353 64 66 32646 Email: gretelos@destinationkillarney.ie Web: www.destinationkillarney.ie Contact: Gretel O’Sullivan Exhibiting with Tourism Ireland

Destination Lofoten

EM140c

DFDS SEAWAYS LTD

EM509

Budejovicka 96/2056, Prague 4 140 00 Czech Republic Tel: +420 234119111 Fax: +420 222210553 Email: info@destination.cz Web: www.destination.cz Contact: Ivan Breznen DESTINATION - Inbound Tour OperatorPRAGUE-BUDAPEST-VIENNABERLIN-BRATISLAVA

Destination Québec

NA300

9 Riverside Reach, 1 Gartons Way, London SW11 3SX United Kingdom +44 (0) 207 924 8030 Tel: Email: stephane@destinationquebec.co.uk Web: www.bonjourquebec.co.uk Contact: Josephine Wiggall-Lazarus Exhibiting with Canadian Tourism Commission

Destination Resort

AS200

IN450

AF625

LA470

LA560

Alcaldia 150m Al Lago, Granada Nicaragua Tel: +505 88370559 Email: detour@detour-nicaragua.com Web: www.detour-ameriquecentrale.com Contact: Laurent Richardier Exhibiting with Central America Tourism Agency (CATA)

Devi Resorts

Diani Beach Road, Diani, South Coast, P.o Box 35, Mombasa Kenya, 80400 Kenya +254 040 3202723 Fax: +254 040 3202196 Tel: Email: phelister.kalama@dianireef.com Web: www.dianireef.com Contact: Roberto Simone Exhibiting with Kenya Tourist Board

EM800,EM850

Cumhuriyet Mah. 19 Mayis Cad. No.34, -, Aydin Didim, 9270 Turkey Tel: +90 2568116254 Fax: +90 5464065769 Email: didimditab@gmail.com Web: www.ditab.org Contact: Salih Bankoglu Exhibiting with Turkish Culture & Tourism Office

Diesenhaus Unitours Incoming Tourism Ltd

EM650

3 Hahalecha St, Tel Aviv Israel Tel: Fax: +972 36240579 +972 35651313 Email: bookwithus@diesenhaus.com Web: www.diesenhaus.com Contact: Ronen Krumholtz Exhibiting with Israel Government Tourist Office

ME400

AS300

Po Box 121545, Kuwait Street, Dubai United Arab Emirates Tel: Fax: +971 43595511 +971 43599992 Email: gmsecretary@dhowpalacedubai.com Web: www.dhowpalacedubai.com Contact: Vanessa Zamudio Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Kian Gwan Building Ii 140/1 Wireless Road Lumpini, Patumwan, Bangkok 10330 Thailand Tel: Fax: +66 2 6607027 +66 2 6607000 Email: chavaroon.s@diethelmtravel.com Web: www.diethelmtravel.com Contact: Chavaroon Sattarujawongse Exhibiting with Thailand (Tourism Authority of)

AS300

Diethelm Travel Group/1

Bvar. Artigas C/ Chiverta, Punta Del Este 20000 Uruguay +598 99 282715 Tel: Fax: +598 42220847 Email: ramonpunta@gmail.com Web: www.destino-puntadeleste.com Contact: Ramón de Isequilla Exhibiting with URUGUAY MINISTRY OF TOURISM AND SPORT

DETOUR, Viajes y cultura

AS659

205 Tangal Marg, Gpo 5385, Kathmandu Nepal +977 1 4430499 Tel: Fax: +977 1 4421053 Email: mkt@dharmaAdventures.com Web: www.dharmaAdventures.com Contact: Pawan Tuladhar Exhibiting with Nepal Tourism Board

Diamond Bay Resort & Spa

8 Mutende Road, Woodlands, Lusaka Zambia, 10101 Zambia Tel: +260 211266704 Fax: +260 211266709 Email: marion@destinationzambia.co.zm Web: www.destinationzambia.co.zm Contact: Marion Bohling Exhibiting with Zambia Tourism Board

Destino Punta del Este

Dharma Adventures

AF250

DIANI REEF BEACH RESORT & SPA

Diethelm Travel Group

Dharamsala, Dharamsala, Dharamsala, Himchal Pradesh India, India Tel: +91 9418041414 Email: destinationtravels@hotmail.com www.destinationtravels.com Web: Contact: Deepak Dewan Exhibiting with India Tourism

Destination Zambia

EM300

International Ferry Terminal, Royal Quays, North Shields Tyne And Wear, NE29 6EE United Kingdom Tel: +44 191 2936287 Fax: +44 191 2936245 Email: resource.admin@dfds.co.uk www.dfds.co.uk Web: Contact: Zoe Maylan Exhibiting with Netherlands Board of Tourism and Conventions (NBTC)

Dhow Palace Hotel

Level 8, Surian Tower, No 1 Jalan Pju 7/3, Mutiara Damansara, Selangor 47810 Malaysia Tel: Fax: +60 379645900 +60 379645800 Email: evelyn@drh.com.my Contact: Evelyn Lim Exhibiting with Malaysia Tourism Promotion Board

Destination Travels

EM1700

Unit 15-21 Whitfield Court, Whitecliffs Business Park, Whitecliffs Business Park, Whitfield CT163PX United Kingdom Tel: +44 (0)8712300440 Email: theresa.foley@dfds.com Web: www.dfdsseaways.co.uk Contact: Theresa Foley Exhibiting with France

DIDIM TOURISM UNION

Po Box 210, Svolvær 8301 Norway +47 46660785 Tel: Email: kristian@lofoten.info Web: www.lofoten.info Contact: Kristian Nashoug Exhibiting with Visit Norway / Innovation Norway

Destination Ltd

DFDS Seaways

IN355

Sirpur House, 2nd Floor, Plot No.39, Gurgaon Haryana, 122003 India Tel: +91 1244888011 Email: sales@deviresorts.in www.deviresorts.in Web: Contact: Neeta Gupta Exhibiting with MAhout (UK) Ltd

300 World Travel Market Catalogue 2012

AS581

Nguyen Tat Thanh Avenue, Phuoc Dong Rural District, Nha Trang, Khanh Hoa Province Vietnam, 10000 Vietnam Tel: Fax: +84 58 3711666 +84 58 3711711 Email: nick@diamondbayresort.vn Web: www.diamondbayresort.vn/ Contact: TRI PHAN MINH Exhibiting with Focus Travel

Kian Gwan Building Ii 140/1 Wireless Road Lumpini, Patumwan, Bangkok 10330 Thailand Tel: Fax: +66 2 6607027 +66 2 6607000 Email: chavaroon.s@diethelmtravel.com Web: www.diethelmtravel.com Contact: Chavaroon Sattarujawongse Exhibiting with Thailand (Tourism Authority of)

Diethelm Travel The Maldives Diamond Cliff Resort & Spa

AS300

284 Prabaramee Road Patong Beach Kathu District, Phuket 83150 Thailand Tel: Fax: +66 76341324 +66 763405016 Email: vp@diamondcliff.com Web: www.diamondcliff.com Contact: Virat Atthabhirak Exhibiting with Thailand (Tourism Authority of)

DIFETRAVEL COLOMBIA SAS Diamonds Athuruga & Thundufushi

AS540

Via Cantonale 3, Lugano 6900 Switzerland Tel: Fax: +41 91923591 +41 919113336 Email: marketing@planhotel.ch Web: www.diamonds-resorts.com Contact: Stefano Soro Exhibiting with Maldives Marketing & Public Relations Corporation

DIANA TOURS

EM1678

Via Generale Ardoino 151, Diano Marina Im, 18013 Italy Tel: +39 0183404700 Fax: +39 403970 Email: duci@dianasad.it Web: www.dianasad.it Contact: Cristoforo Duci Exhibiting with Agenzia Regionale per la Promozione Turistica ‘in Liguria’

Diana Travel

EM805

Altinova Sinan Mah., Serik Cad. No:405, Antalya 7170 Turkey Tel: +90 2423404050 Fax: +90 2423404078 Email: mustafayakar@dianatravel.com.tr Contact: Ahmet Firtina DIANA TRAVEL IS ONE OF THE LEADING AND LARGEST BASED HANDLING AGENTS IN TURKEY. WITH 10 BRANCH OFFICES. BESIDES THE BEACH HOLIDAYS WHICH INCLUDES CO-OPERATION WITH OVER 850 HOTELS AT TURKISH COASTS, DIANA TRAVEL IS ALSO VERY EXPERIENCED IN STUDY TOURS AND HAS BEEN ORGANISING ROUND-TRIP ALL OVER TURKEY.

AS540

Megma, 4th Floor, Sikka Goalhi, Male’ 20082 Maldives Tel: Fax: +960 3308642 +960 7995407 Email: lalith.o@mv.diethelmtravel.com Web: www.diethelmtravels.com Contact: Lalith Olagama Exhibiting with Maldives Marketing & Public Relations Corporation

LA530

Cr 45 Nro. 128 D 92, Bogota Colombia Tel: +57 3163541063 Email: jorge.de.abaffy@difetravel.com Contact: Jorge de Abaffy Steffens Exhibiting with Proexport Colombia

Digital Trip - The Travel Website Experts

TT340

Woodland Point, Wootton Mount, Bournemouth Dorset, BH1 1PJ United Kingdom Tel: +44 0844 357 7973 Fax: +44 0844 357 6973 Email: info@digital-trip.co.uk Web: www.digital-trip.co.uk Contact: Andy Speight Digital Trip is unique: created by veteran travel website owners united with the very best technology and creative teams. With 100s of happy clients worldwide, we’re the ‘Travel Website Experts’ because we deliver unrivalled, beautiful travel websites on-time and on-budget – every time.

Dijon Tourist Office

EM1700

11 Rue Des Forges, Bp 82296, Dijon Burgundy, 21022 CEDEX France +33 (0)892 700 558 Fax: +33 (0)3 80 30 90 02 Tel: Email: info@otdijon.com Web: www.visitdijon.com Contact: Valérie Olivier Exhibiting with France


EXHIBITOR PROFILES Dimensione Sicilia - Dimsi T.O.

EM1800

Via Vampolieri 8/a, Aci Catena 95022 Italy Tel: +39 095 7676511 Fax: +39 095 7676576 Email: info@dimensionesicilia.it Web: www.dimensionesicilia.it Contact: Dimensione Sicilia Exhibiting with Italian State Tourist Board (ENIT)

DIPLOMATIC TRAVEL SERVICES (D.T.S)

AF200

AS70

13 Farkhad Str., Tashkent 100123 Uzbekistan Tel: +998 712000002 Fax: +998 712763399 Email: info@diplomattravel.uz Web: www. diplomattravel.uz Contact: Nilufar Mukhitdinova Exhibiting with Uzbekistan

Direct Traveller Ltd

EM750

40-42, Hawks Road, Surrey, KT1 3EG United Kingdom Tel: +44 844 414 1684 Fax: +44 844 414 1685 Email: rozdemir@directtraveller.com Web: www.directtraveller.com Contact: Ramadan Ozdemir Exhibiting with North Cyprus Tourism Centre Ltd

Directorate of Tourism Maharashtra

IN450

Express Towers 9th Floor, Nariman Point, Mumbai India, 400021 India Tel: +91 2222024514 Email: publicity@maharashtratourism.gov.in Contact: Avinash Dhakne Exhibiting with India Tourism

Discover Arctic

EM140c

Pb 10, Sortland Norway, 8401 Norway Tel: +47 90400546 Email: bengt@discoverarctic.no Web: www.discoverarctic.no Contact: Bengt Jaegtnes Exhibiting with Visit Norway / Innovation Norway

Discover East

AS480

10 Yen Ninh Alley, Yen Ninh Str., Hanoi Vietnam Tel: Fax: +84 439275340 +84 439275339 Email: ha.nh@discovereast.vn Web: www.discovereast.vn Contact: Hong Ha Nguyen Exhibiting with Vietnam National Administration Of Tourism

Discover Holidays Canada

NA300

710 - 1199 West Pender Street, Vancouver Bc, V6E 2R1 Canada Tel: +1 604 639 9062 Email: jenniferc@discoverholidays.ca Web: www.discoverholidays.ca/wholesale Contact: Roxanne Tayler Exhibiting with Canadian Tourism Commission

Discover Julian Alps

EM500

Ribcev Laz 51, Bohinjsko Jezero 4265 Slovenia Tel: +386 4 572 91 57 Fax: +386 4 572 90 39 Email: polonca.noc@bohinj.si Web: www.discoverjulianalps.si Contact: Polonca Noc Exhibiting with Slovenian Tourist Board

DISCOVER MEDIA

NA155

100 International Drive, Suite 352, Portsmouth New Hampshire, 3801 United States Tel: +1 603 766 0606 Fax: +1 603 766 0607 Email: snorrington-davies@discovernewengland.org Web: www.discovernewengland.org Contact: Sue Norrington-Davies

8 Moustafa Riad St. First District, Cairo Egypt, 11371 Egypt Tel: Fax: +20 224051534 +20 224051532 Email: diplomaticts@link.net Web: www.diplomaticts.com Contact: Nabil Taher Exhibiting with Egyptian Tourist Authority

Diplomatic VIP & Travel Service

Discover New England

EM640

2,independentei Blvd., Braila Romania, 810019 Romania Tel: Fax: +40 239622230 +40 724883663 Email: office@discovermedia.ro Web: www.draculasland.co.uk Contact: Alina Bajan Exhibiting with ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM

Discover New England (DNE) represents Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont in the international travel market. DNE’s headquarters is in New Hampshire with destination marketing agencies representing DNE in the United Kindom and Germany. DNE gives worldwide assistance to press, tour operators, travel agents and consumers.

Discover Qatar

ME240

Qatar Airways Tower, Airport Road, Doha 22550 Qatar Tel: Fax: +974 44626487 +974 44496973 Email: REdward@qatarairways.com.qa Web: www.qatarairways.com Contact: Roger Edward Exhibiting with Qatar Tourism Authority

Discover Travel & Tours

UKI400

International House, Pierpoint Street, Worcestershire, WR1 1YD United Kingdom Tel: +44 0870 2901025 Fax: +44 0870 2901011 Email: voliveira@discovertravelandtours.com Web: www.discovertravelandtours.com Contact: Vanda Oliveira Exhibiting with UKinbound

Discovery - DMC

ME100

P.o.box 840618, Amman, Amman - Jordan Jordan, 11184 Jordan Tel: +962 6 464 1959 Fax: +962 6 461 0095 Email: lana@discovery1.com www.discovery1.com Web: Contact: Lana Hamarneh Exhibiting with Jordan Tourism Board

Discovery Overland Holidays Sdn Bhd

AS200 No.66, Jalan Metro Pudu 2, Fraser Business Park, Kuala Lumpur Wilayah Persekutuan, 55100 Malaysia +60 3 9222 8113 Fax: +60 3 9222 2212 Tel: Email: henry_wong@discoveryoverland.com Web: www.discoveryoverland.com Contact: Erik Ewe Exhibiting with Malaysia Tourism Promotion Board

Discovery Puglia Limited

EM1675

19, Hazel Road, Donnycarney, Dublin Dublin, 9 Ireland Tel: +353 879170517 Fax: +353 857725412 Email: info@discoverypuglia.com Contact: Anita Valente Exhibiting with Regione Puglia

Discovery Travel

LA550

Del Am-pm Sabana Sur, 100 Mts Oeste Y 100 Sur, San Jose, San Jose San Jose, 1000 Costa Rica Tel: Fax: +506 22905947 +506 22906242 Email: fmesen@discoverycr.com Web: www.discoverycr.com Contact: Fresia Mesen Exhibiting with Costa Rica Tourist Board

Disney Destinations

NA100

P. O. Box 10,000, Lake Buena Vista Florida, 32830 United States Tel: +1 407 566 6613 Email: tracy.goodson@disney.com Contact: Tracy Goodson Exhibiting with VISIT FLORIDA

Disney Theatrical Sales

NA200

214 West 42nd Street, New York Ny, 10036 United States Tel: +1 2128275412 Email: victoria.cairl@disney.com Web: www.disneytheatricalsales.com Contact: Victoria Cairl Exhibiting with NYC & Company

Disneyland Paris

D

EM1700

Euro Disney, Bp 100, Marne-la-vallee Cedex 4 F-77777 France Tel: +33 (0)1 64 74 67 96 Email: jean-marc.murre@disney.com Web: www.disneylandparis.com Contact: Jean-Marc Murre Exhibiting with France

NA340

Disneyland Resort 1313 South Harbor Boulevard, Anaheim Ca, 95814 United States Tel: +1 7142846370 Email: robin.shanker@disney.com Contact: Robin Shanker Exhibiting with Visit California

Distretto Turistico di Fano

EM1800

Via Cesare Battisti 10, Fano 61032 Italy Tel: +39 0721 887312 Fax: +39 0721 820337 Email: info@marcabella.it Web: www.marcabella.it Contact: Mauro Giampaoli Exhibiting with Italian State Tourist Board (ENIT)

DIUIM Travel Company

EM165

24, Sadovaya Str., Off 104, Saint-petersburg 191023 Russian Federation Tel: Fax: +7 8123102037 +7 8123803014 Email: dmc@diuim.ru Web: www.diuim.ru Contact: Tatiana Muliko Exhibiting with Saint Petersburg Express, JSC

CA420

Divi & Tamarijn Aruba All Inclusives

C/o Caribbean Reflections, De Ruyschlaan 201, Netherlands Email: hetty.grote@caribbeanreflections.nl Contact: Hetty Grote Exhibiting with Aruba Tourism Authority

Divine International Explore & Treks Pvt. Ltd

AS659

Gpo Box 8975, Epc 5012, Swayambhu, Kathmandu NA Nepal Tel: Fax: +977 14890184 +977 14890184 Email: contact@divineexplore.com Web: www.divineexplore.com Contact: Narayan Bahadur Shrestha Exhibiting with Nepal Tourism Board

DM TRAVEL LTD.

EM700

15 Lavele Str., Sofia Bulgaria, 1000 Bulgaria Tel: +359 2 988 42 00 Fax: +359 2 981 41 96 Email: office@dmtravel.net Web: www.dmtravelbg.com Contact: Donka Sokolova Exhibiting with Bulgaria, Ministry of Economy, Energy and Tourism

LA400

DMC CHILE Peumo 1185, Santiago 7510498 Chile Tel: +56 2 3431433 Email: cnast@dmcchile.cl Web: www.dmcchile.cl Contact: Claudio Nast Exhibiting with Chile

DOC DMC Ltd

EM900

Avenida De Liberdade 258, 9º, Lisbon Portugal, 1250 - 149 Portugal Tel: Fax: +351 269498687 +351 213242000 Email: philippe.weibel@doc-dmc.com Web: www.doc-dmc.com Contact: Susanna Tocca Exhibiting with Portugal

Doha Marriott Hotel

GV200

Ras Abu Aboud Street, Doha 1911 Qatar Tel: Fax: +974 44298804 +974 44298888 Email: hossein.garan@marriott.com Web: www.dohamarriott.com Contact: Hossein Garan Exhibiting with Katara Hospitality

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Dollar Thrifty Automotive Group

GV540

9-11 Grosvenor Gardens, London SW1W 0BD United Kingdom +44 2076304620 Fax: +44 2076304621 Tel: Email: richard.ault@dtag.com Web: www.dollar.com Contact: Sheila Whitney Dollar and Thrifty have over 1,475 corporate and franchised worldwide locations including over 836 in the United States and Canada. The Dollar or Thrifty brands operate in virtually all of the top U.S. airport markets; both brands operate in all of the top Canadian airport markets.

Dom Rep Tours

LA475

Calle Padre Billini #405, Zona Colonial, Santo Domingo Dominican Republic +1809 6860278 Tel: Email: reto.ruefenacht@domreptours.com Web: www.domreptours.com Contact: Reto D. Rüfenacht Exhibiting with Latincoming

Domain of the Caves of Han

EM1220

Rue J. Lamotte, 2, Han-sur-lesse B-5580 Belgium Tel: Fax: +32 84377712 +32 84377213 Email: info@grotte-de-han.be Web: www.grotte-de-han.be Contact: Albert Joris Exhibiting with Belgian Tourist Board Brussels-Wallonia

Domestic Asia - DMC

AS140

Jl. Raya Puputan Renon 108-d, Bali Indonesia, 80235 Indonesia Tel: +62 361 8767652 Fax: +62 361 238852 Email: domestic@eksadata.com www.domesticasia.com Web: Contact: Piet Buijtels Exhibiting with Indonesia (Ministry of Tourism and Creative Economy of Republic)

DOMINA CORAL BAY HOTEL, RESORT, SPA & CASINO-RED SEA

AF200

P.o.box 74 Hadaba, Sharm El Sheikh South Sinai, 46619 Egypt Tel: Fax: +20 693600843 +20 693601610 Email: group2@dominacoralbay.com Web: www.dominacoralbay.com Contact: Salma Mosaad Exhibiting with Egyptian Tourist Authority

Domina Prestige Hotel, St. Petersburg

EM250

Moika Embankment, 99, Saint Petersburg 190000 Russian Federation Tel: +7 812 385 99 00 Fax: +7 812 385 12 90 Email: welcome@dominarussia.com Web: www.dominarussia.com Contact: Rumiya Ouraeva Exhibiting with Russian Federation

Dominica Tourism Authority

CA207

Division Of Tourism, Financial Centre Building, Po Box 293 Roseau, PO BOX 293 Dominica Tel: Fax: +1767 4485840 +1767 4482045 Email: tourism@dominica.dm Web: www.DiscoverDominica.com Contact: Samantha Smith Dominica, ‘The Nature Island’ of the Caribbean, is a lush green island of tropical rainforests, rugged mountain peaks, rushing rivers, waterfalls and a pristine underwater landscape. The island is strongly committed to sustainable tourism, attracting visitors for its unique culture and the range of adventure activities on offer.

Dominican Republic Ministry of Tourism

Domiruth Travel Service

LA300

Av.petit Thouars 4305, Miraflores, Lima Peru, L-18 Peru Tel: Fax: +51 2041392 +51 2041313 Email: mharbaum@domiruth.com Web: www.domiruth.com.pe /www.turisticalperu.com / www.peru4x4adventures.com Contact: Martín Harbaum Exhibiting with PromPeru

EM900

Avenida Da Republica 73, Algarve - Olhao Portugal, 8700-308 OLHAO Portugal Tel: +351 289710120 Fax: +351 289710129 Email: domitur@domitur.pt Web: www.domitur.pt Contact: Domitilia Leal Exhibiting with Portugal

The Ministry of Tourism of the Dominican Republic is responsible for planning, scheduling, organizing, directing, promoting, coordinating and evaluating the activities of the Dominican tourism industry, in accordance with the objectives, goals and policies established by the Government of the Dominican Republic.

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EM1800

Piazza Martiri Ungheresi, 59, Cetara 84010 Italy Tel: Fax: +39 089 8424386 +39 089 261042 Email: cetour@cetour.it Web: www.cetour.it Contact: Francesco Crescenzo Exhibiting with Italian State Tourist Board (ENIT)

DREAMPLACE HOTELS & RESORTS Domitur Viagens e Turismo Lda

EM1450

C/ Alcalde Walter Paetzmann, S/n, Costa Adeje, Santa Cruz De Tenerife Canary Islands, 38670 Spain Tel: Fax: +34 922717949 +34 922717230 Email: sales.mngr@dreamplacehotels.com Web: www.dreamplacehotels.com Contact: Manuel Osorno del Rosal Exhibiting with Tenerife Tourism Corporation

AF200

DREAMS RESORTS-EGYPT Domizia Incoming

EM1800

Viale Degli Oleandri - Centro Sociale, 24, Baia Domizia 81030 Italy Tel: +39 0823 930005 Fax: +39 0823 930949 Email: info@domiziaincoming.it Web: www.domiziaincoming.it Contact: Nadja Coscia Exhibiting with Italian State Tourist Board (ENIT)

(Cairo Office) 17 El Ahram Street, 7th Floor, Heliopolis Cairo, 11111 Egypt Tel: Fax: +20 226904720 +20 226904040 Email: regional.sales@dreamsresortsegypt.com www.dreamsresortsegypt.com Web: Contact: Dina Wagdy Exhibiting with Egyptian Tourist Authority

Dresden Marketing Board Double Tree by Hilton Tanzania

AF498

Oysterbay, Msasani Peninsular, Dar Es Salaam Tanzania, 255 Tanzania, United Republic Of Tel: +255 22 221 0000 Fax: +255 22 260 2357 Email: Judd.Lehmann@hilton.com Web: www.doubletree.com Contact: Judd Lehmann Exhibiting with Tanzania Tourist Board

DoubleTree by Hilton Hotel Orlando at SeaWorld

NA100

10100 International Drive, Orlando Florida, 32821 United States Tel: +1 407 354 5026 Email: larry.goldman@pyramidhotelgroup.com Web: www.doubletreeorlandoseaworld.com Contact: Larry Goldman Exhibiting with VISIT FLORIDA

Doubletree by Hilton Olbia Sardinia

EM1800

Via Isarco 5-7, Olbia Sardinia, 7026 Italy Tel: Fax: +39 078 9556216 +39 078 95561 Email: ryan.dunlop@hilton.com Web: www.olbia.doubletreebyhilton.com Contact: Ryan Dunlop Exhibiting with Italian State Tourist Board (ENIT)

Doukkala Abda Regional Tourism Council

AF300

301 Avenue Hassan Ii, Oualidia Oualidia, Morocco Tel: +212 661396464 Email: abdellah.bakrim@yahoo.fr www.beachviewhotel.com Web: Contact: Mounir Boukka Exhibiting with Moroccan National Tourist Office

DouroAzul

EM900

Dragon Delight International Tours Ltd.

AS289

East 3rd Floor, Fujian Provincial Stadium, 330 North Wusi Road, Fuzhou 350003 China Tel: +86 008659187766951 Fax: +86 59187766949 Email: ddit@dditours.com www.chinatourstailor.com Web: Contact: Ivy Huang Presenting itself as an inbound specialist, Dragon Delight is focusing on land arrangements in China and is receiving thousands of foreign guests to China every year for both leisure and MICE. Our services have been praised by our overseas agents and guests as “ More than excellent” all the time.

CA300

Drive A Matic Car Rentals Cwts Complex, Lower Estate, St. Michael Barbados +1246 4223000 Tel: Fax: +1246 4348449 Email: aldo@carhire.tv Web: www.carhire.tv Contact: Aldo Ho-Kong-King Exhibiting with Barbados Tourism Authority

ME400

P.o. Box 594, Dubai United Arab Emirates Tel: +971 42821111 Email: malmarri@dubaitourism.ae Contact: Majid AlMarri Exhibiting with Dubai - Department of Tourism & Commerce Marketing

DTS Travel Group

EM1800

Corso Italia, 318, Sorrento 80067 Italy Tel: +39 0818774845 Fax: +39 0815329408 Email: info@dtservice.it Web: www.dtservice.it Contact: Pino Gargiulo Exhibiting with Italian State Tourist Board (ENIT)

Dubai - Department of Tourism & Commerce Marketing

Rua De Miragaia , 103, Porto Portugal, 4050-387 PORTO Portugal +351 223402509 Fax: +351 223402548 Tel: Email: sofia.rodrigues@douroazul.com Web: www.douroazul.com Contact: Sofia Rodrigues Exhibiting with Portugal

EM540

Messering 7, Dresden 1067 Germany Tel: +49 351 50173 161 Fax: +49 351 50173 137 Email: katrin.franke@marketing.dresden.de Web: www.dresden.de Contact: Katrin Franke Exhibiting with German National Tourist Board

DTCM - Classification

CA200

Av. Luperon Esq. Cayetano Germosen, Ensanche El Pedregal, Santo Domingo Dominican Republic +1809 2214660 Tel: Email: uk@godominicanrepublic.com Web: www.godominicanrepublic.com Contact: Sabrina Cambioso

Dreaming Coast Travel

ME400

4th Floor, Nuffield House, 41-46 Piccadilly, London W1J 0DS United Kingdom Tel: +44 (0)20 7321 6110 Fax: +44 (0)20 7321 6111 Email: dtcm_uk@dubaitourism.ae Web: www.definitelydubai.com Contact: Susie Mary Alphonso DTCM undertakes international marketing campaigns to highlight Dubai’s strengths and opportunities. DTCM is the licensing body for hotels, apartments and tour operators and undertakes planning and development of tourism. It supervises the archaeological and heritage sites, cruise terminal and convention bureau. Headquartered in Dubai, DTCM has 18 permanent overseas offices.

Dubai Convention Bureau

ME400

Po Box 594, Dubai United Arab Emirates Tel: +971 42010477 Email: abaker@dubaitourism.ae Web: www.dcb.ae Contact: Abdul Rahim Baker Exhibiting with Dubai - Department of Tourism & Commerce Marketing


EXHIBITOR PROFILES Dubai Cruise Terminal

ME400

Port Rashid, Mina Road, Bur Dubai, Dubai United Arab Emirates Tel: +971 43019300 Email: speiris@dubaitourism.ae Contact: Shalini Peiris Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Dubai Events & Promotions Establishment

ME400

Dubai, Dubai United Arab Emirates Tel: +971 42020746 Email: buti.almasood@Depe.ae Web: www.DubaiEvents.ae Contact: Butti Al Masood Exhibiting with Dubai - Department of Tourism & Commerce Marketing

AS300

Dusit Thani Pattaya

240/2 Pattaya Beach Road, Pattaya City, Chonburi 20150 Thailand Tel: +66 0 2200 9999 Fax: +66 0 2636 3571 Email: wacharee.pc@dusit.com Web: www.dusit.com Contact: Wacharee Pornchaiwisuthikul Exhibiting with Thailand (Tourism Authority of)

Düsseldorf Tourist Board

EM540

Benrather Strasse 9, Dusseldorf 40213 Germany Tel: +49 211 172022214 Email: marketing@duesseldorf-tourismus.de Web: www.visitduesseldorf.de Contact: Markus Kuller Exhibiting with German National Tourist Board

ME400

Po Box 5182, Jumeirah 01, Dubai Uae, 5182 United Arab Emirates Tel: Fax: +971 43462027 +971 43461111 Email: ravi@dxbmarine.ae Web: www.dxbmarine.com Contact: Ravi Nair Exhibiting with Dubai - Department of Tourism & Commerce Marketing

AF150

Dubai Police General H.Q

ME400

P. O. Box 1493- Dubai - Uae, Dubai 9714 United Arab Emirates Tel: +971 46096366 Email: aamiri@dubaipolice.gov.ae Web: www.dubaipolice.gov.ae Contact: Ali Amiri Exhibiting with Dubai - Department of Tourism & Commerce Marketing

Dublin Bus Sightseeing Tours

UKI600

59 Upper O’connell Street, Dublin 1 Ireland Tel: +353 1 703 3062 Fax: +353 1 703 3190 Email: miriam.brady@dublinbus.ie Web: www.dublinsightseeing.ie Contact: Miriam Brady Exhibiting with Tourism Ireland

Due Lune Resort Golf & Spa

EM1800

Localita Puntaldia, San Teodoro Ot, 8020 Italy Tel: +39 0784 864075 Fax: +39 0784 864017 Email: info@duelune.com Web: www.duelune.com Contact: Anna Fumagalli Exhibiting with Italian State Tourist Board (ENIT)

Durban Tourism

AF500

P.o. Box 1044, Durban 4000 South Africa Tel: +27 31 322 4164 Email: moodleymay@durban.gov.za Web: www.durbanexperience.co.za Contact: May Moodley Exhibiting with South African Tourism

Dusit Devarana New Delhi

IN450

AS300

1349 Petchakasem Roadcha-am, Cha-am, Phetchaburi Thailand Tel: Fax: +66 32520296 +66 32 520 009 Email: victor@dusit.com Web: www.dusit.com Contact: Victor Sukseree Exhibiting with Thailand (Tourism Authority of)

Dusit Thani Maldives

EM1700

52 Rue Marcel Dassault, Boulogne-billancourt 92514 France Tel: Fax: +33 155859380 +33 146103864 Email: eva.fernandez@dh-management.eu Web: www.balladins.com Contact: Eva Fernandez Exhibiting with France

Dynastic Hotels Benidorm

EM1600

Avda. L’ametlla Del Mar, 15, Benidorm Alicante, 3503 Spain Tel: +34 965853600 Email: gustavo@hoteldynastic.com Web: www.hoteldynastic.com Contact: Gustavo Sáenz de Ugarte Exhibiting with Agencia Valenciana del Turisme

E-TRAVEL.SK

EM440

Uranova 1, Bratislava 82102 Slovakia Tel: +421 220712757 Fax: +421 415007200 Email: info@e-travel.sk Web: www.e-travel.sk Contact: Katarina Stanik Exhibiting with Slovak Tourist Board

E-Voyages Ltd

UKI400

Jubilee House, Merrion Avenue, Stanmore Middlesex, HA7 4RY United Kingdom Tel: +44 020 8420 6300 Email: caroline.finnegan@e-voyages.co.uk Web: www.e-voyages.co.uk Contact: Caroline Finnegan Exhibiting with UKinbound

Eagle Tours

Samalkha, Nh -8, Delhi India, 110037 India Tel: +91 11 33552211 Fax: +91 11 30158699 Email: mahema.bhutia@dusit.com Web: www.dusit.com Contact: Mahema Bhutia Exhibiting with India Tourism

Dusit Thani Hua Hin

Dikat House, Plot 60, Ring Road, Sout West, Ibadan Nigeria Tel: +234 8037150377 Email: gmd-ceo@dvine-group.com Contact: Olumuyiwa Salami Exhibiting with Nigerian Tourism Development Corporation

Dynamique Hotels Management / BALLADINS HOTELS

AS540

P.o. Box 2188, Mudhdhoo Island, Baa Atoll Republic Of Maldives, Maldives Tel: +960 (0) 2200 9999 Fax: +960 (0) 2636 3543 Email: victoria.hilley@dusit.com Web: www.dusitthanimaldives.dusit.com Contact: Victoria Hilley Exhibiting with Maldives Marketing & Public Relations Corporation

LA550

Calle 3,avenida 2, San Carlos Alajuela Costa Rica Tel: Fax: +506 24797080 +506 24799091 Email: solarenal@racsa.co.cr Web: www.eagletours.net Contact: Yuaner Quiros Exhibiting with Costa Rica Tourist Board

EAGLE TRAVEL

11860 S. La Cienega Blvd, Los Angeles Ca, 90250 United States Tel: +1 3105366777 Email: chris@eaglerider.com Web: www.eaglerider.com Contact: Chris McIntyre Exhibiting with Visit California

C/o Ats Hotel, Suites 326 & 327, 33 B Pham Ngu Lao Street, Hanoi HR Vietnam Tel: +84 (4)39331362 Email: uk@easia-travel.com Web: www.easia-travel.com Contact: Sonja Escandon Founded in 2000, Easia Travel is a DMC in Vietnam, Laos and Cambodia.Our head office is in Hanoi and we have operational offices in all 3 destinations.We specialize in tailor-made trips for individuals, groups or incentives. We work exclusively with professionals of the tourism sector.

AF380

P.o Box 22928, Nairobi Kenya, 100 Kenya Tel: +254 735622704 Email: john@trailsofafrica.co.ke Web: www.eatn.org/ Contact: John Gakinya We are a group of incoming Tour operators promoting Kenya/Tanzania/Uganda/Rwanda/Ethiopia as one destination.For safaris to these destinations, contact either of the following companies:1. Trails of Africa:- john@trailsofafrica.co.ke 2. Primavera Safaris:- info@primaverasafaris.com 3. Parks Pongo Safaris:East Africa:- info@parkeastafrica.com 4. Bunyonyi Safaris:marketing@pongosafaris.com 5. info@bunyonyisafaris.com 6. Village Ethiopia:villageethiopiatravel@yahoo.com

AF498

East African All Suite Hotel

P.o Box 2291, Arusha Tanzania, 255 Tanzania, United Republic Of +255 27 205 0075 Fax: +255 27 205 0074 Tel: Email: gm@eastafricahotel.com Web: www.eastafricanhotel.com Contact: Subbaiah S. Moopanar Exhibiting with Tanzania Tourist Board

AF498

East African Community

Arusha International Conference Centre, 5th Floor Kilimanjaro Wing, Arusha Tanzania, 255 Tanzania, United Republic Of Tel: +255 27 250 4253 Fax: +255 27 250 4255 Email: eac@eachq.org Web: www.eac.int Contact: Secretary General Exhibiting with Tanzania Tourist Board

AS200

Eastern & Oriental Group of Hotels 97, Batu Ferringhi, Penang 11100 Malaysia Tel: Fax: +60 4 886 8600 +60 4 886 8686 Email: ashwin@lonepinehotel.com www.lonepinehotel.com Web: Contact: Ashwin Gunasekeran Exhibiting with Malaysia Tourism Promotion Board

Eastern Turkey ToursALKANS TUR

EM800,EM850

Ordu Cad. Yildiz Is Merkezi No 20 Merkez, Van 65100 Turkey Tel: +90 432 215 20 92 Fax: +90 432 215 54 86 Email: info@easternturkeytour.org Web: www.easternturkeytour.org Contact: Sabahattin Alkan Exhibiting with Turkish Culture & Tourism Office

Eastmar Group

AF200

2 El Bustan Street, Cairo Egypt, 11111 Egypt Tel: Fax: +20 225769359 +20 225778449 Email: eagletvl@eagletvl.com Web: www.eagletvl.com Contact: Nabil Tammam Exhibiting with Egyptian Tourist Authority

EagleRider Motorcycle Rentals & Tours

AS491

Easia Travel

East Africa Tourism Network

Dvine Tour Brokers Dubai Marine Beach Resort & Spa

E

AF119

13 Kasr El Nil Street, Cairo 11211 Egypt +20 01002260101 Fax: +20 225745092 Tel: Email: youssef.fayez@eastmartours.com Web: www.eastmargroup.com Contact: Youssef Fayez Established in 1939 Eastmar provides a full range of services from the latest technology in travel bookings to the most unique & highest quality services.With its own cruise ships,fleet of buses & offices located in all major cities.Eastmar is glad to welcome you to our world of excellent service!

NA340

Easy Travel and Tours LTD

AF498

Ground Floor New Safari Hotel, P.o. Box 1912, Arusha Tanzania, Tanzania, United Republic Of +255 255 754400141 Tel: Fax: +255 255 27 2504110 Email: info@easytravel.co.tz Web: www.easytravel.co.tz Contact: Musaddiq Gulamhussein Exhibiting with Tanzania Tourist Board

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EXHIBITOR PROFILES GV305

easy-breaks.com

1, Queen Charlotte Lane, Edinburgh Lothian, EH6 6BL United Kingdom +44 (0) 131 561 1210 Tel: Email: andrew.wilson@easy-breaks.com Web: www.easy-breaks.com Contact: Andrew Wilson Exhibiting with ETOA - European Tour Operators Association

AS600

Eco Team - (Pvt) Ltd 20/63, Fair Field Gardens, Colombo 8 Sri Lanka Tel: Fax: +94 5330581 +94 777004644 Email: tours@srilankaecotourism.com Web: www.srilankaecotourism.com Contact: Anuruddha Bandara Exhibiting with Sri Lanka Tourism Promotion Bureau

P.o.b 039, Lod 70100 Israel Tel: Fax: +972 35480391 +972 36241352 Email: info@easy-shuttle.com Web: www.easy-shuttle.biz Contact: Michael Raz Easy-Shuttle provides transfer services starting from the standard shuttle service for tourists travellers purpose all the way through to executive chauffeur driven transfer services for corporate clients .Leveraging our modern technological platform we are able to offer our services to clients worldwide, while adding them to their reservations system.

EasyRMS, an Infor company

TT285

The Phoenix Building, Central Boulevard, Blythe Valley Park, Solihull West Midlands, B90 8BG United Kingdom +44 (0) 20 7495 0773 Tel: Fax: +44 0) 20 7495 7725 Email: sales@easyrms.com Web: www.EasyRMS.com Contact: Amanda Brown Recently acquired by Infor, EasyRMS is a leading provider of SaaS revenue management software for the hospitality industry. Based in London, EasyRMS expands Infor’s Hospitality offering by providing industry leading revenue management functionality, enabling hotels to optimise the pricing offered on rooms for sale to help maximise occupancy and profitability.

Ebony Tours & Safaris Ltd.

AF498

Chole Road, Plot No.908 Masaki, P.o Box 23230, Dar Es Salaam Tanzania, 255 Tanzania, United Republic Of +255 222601457 Fax: +255 222601459 Tel: Email: enquires@ebony-safaris.com Web: www.ebony-safaris.com Contact: Raffaele Scaramuzzo Exhibiting with Tanzania Tourist Board

EC Travel

EM900

ecare Technology Labs Pvt. Ltd.

TT230 First Floor, B R Complex, 27-28 Woods Road, Chennai Tamil Nadu, 600002 India Tel: +91 9500069296 Fax: +91 4442428877 Email: vs@ecaretechlabs.com Web: www.ecaretechlabs.com Contact: Vivek Sanghi “ecare Technology Labs is a travel technology provider for travel companies, online travel agencies and tour operators. The wide range of products and services offered by ecare viz. Booking Engine, Travel Portal Development, XML integration, GDS & LCC integrations helps Travel Business position themselves as a leading online player”

L203

ECE Ltd. Royal Parade Mews, Chislehurst Kent, BR7 6TN United Kingdom +44 2082958620 Fax: +44 2082959696 Tel: Email: stewart.old@ecetravel.com Web: www.ecetravel.com Contact: Stewart Old

ECE has over 20 years experience creating group educational, cultural and special interest programmes with a unique difference. Our itineraries combine hands-on cultural and sports activities, outdoor adventures and access to fascinating people and places. ECE also organises the London International Youth Science Forum which is in its 50th year.

Eco Lodge Africa Ltd.

Plaza Albrook, Panama City Panama, ALBROOK PLAZA NO. 31, PANAMA CITY, PANAMA Panama Tel: Fax: +507 3151521 +507 3151488 Email: info@ecocircuitos.com Web: www.ecocircuitos.com Contact: Claudia Young Exhibiting with Central America Tourism Agency (CATA)

LA170

Ecuador

El Telegrafo E7-58 Entre El Tiempo Y Av. De Los Shyris, Edificio Perseus, Quito Pichincha, E7-58 Ecuador Tel: Fax: +593 23999333 +593 23999333 Email: kruiz@turismo.gob.ec www.ecuador.travel Web: Contact: Alexandra Garcia Ecuador is a real sustainableparadise. Its commitment on protecting natural, cultural, and human mega-diversity is the main goal of this country, which leads sustainable tourism in Latin America.

LA191

ECUADOR - AMAZON

Av. Eloy Alfaro N35-09, Y Portugal, Quito Ecuador, Ecuador Tel: Fax: +593 23330377 +593 23332319 Email: amazonia@discoverecuador.travel Web: www.discoverecuador.travel Contact: Mariela Cardenas ECUADOR - AMAZONThe exclusive list of lodges that make up Ecuador’s Amazonian Tourism Club are sure to meet expectations, making your birding or adventure experience in Ecuador pleasurable, exciting and productive. Discover a world of unique destinations.

LA191

ECUADOR - HACIENDAS

Rua Aboim Ascencao Nr 38, Faro - Algarve Portugal, 8000198 FARO Portugal Tel: +351 289894470 Fax: +351 289894479 Email: nj@ec-travel.net Web: www.N/A Contact: Eliseu Correia Exhibiting with Portugal

AF498

P.o.box 1725, Moshi, Moshi Tanzania, 255 Tanzania, United Republic Of +255 27 275 2999 Fax: +255 27 275 0560 Tel: Email: accounts@rsaafrica.com Web: www.ecolodgeafrica.com Contact: ManmohanANMOHAN Bhamra Exhibiting with Tanzania Tourist Board

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Business School, Queen Margaret University Drive, Edinburgh Midlothian, EH21 6UU United Kingdom +44 7973674944 Tel: Email: info@edgeofindia.com Web: www.edgeofindia.com Contact: Andrew Frew

LA560

Ecocircuitos Panama

TT250

Easy-Shuttle

Av. Eloy Alfaro N35-09, Y Portugal, Quito 17 Ecuador Tel: +593 23332319 Email: amazonia@discoverecuador.travel Web: www.discoverecuador.travel Contact: Xavier Andrango Exhibiting with ECUADOR - AMAZON

GV370 Casilla 17-17-185, Quito Ecuador, Ecuador +593 2 223 7133 Fax: +593 2 223 7133 Tel: Email: hugh.yarbrough@yachana.com Web: www.yachana.com Contact: Hugh Yarbrough Exhibiting with CBI

LA170

Amazonas N 21-36 Y Jorge Washington, Quito Pichincha, Ecuador Tel: +593 2560494 Email: vrodriguez@ecuadoriantours.com Web: www.ecuadoriantours.com Contact: Victoria Rodríguez Exhibiting with Ecuador

Eden Incoming & DMC by Eden srl

EM1800

Via Degli Abeti, 24, Pesaro, Pesaro 61122 Italy Tel: +39 0721 442677 Fax: +39 0721 442663 Email: info@edenincoming.com www.edenincoming.com Web: Contact: Stefano Chiaravalle Exhibiting with Italian State Tourist Board (ENIT)

Eden Roc at Cap Cana

Edge of India offers tourists the chance to connect with remote locations in real India – Embrace authentic culture, lifestyle and beauty. A co-operative network of villages, led by rural local communities, in the most untouched picturesque parts of Uttarakhand and West Bengal. A genuinely breathtaking experience for each visitor!

AS450

Edison Travel Service Co., Ltd.

4f, No. 190, Song-jiang Road, Taipei 104 Taiwan, Republic Of China +886 225634621 Fax: +886 225634803 Tel: Email: paul@edison.com.tw Web: www.edison.com.tw Contact: Paul Hsieh Exhibiting with Taiwan Tourism Bureau

Edrichton Holidays

EM1150

Dragonara Rd, St. Julian’s St. Julian’s, STJ 3141 Malta Tel: Fax: +356 23799165 +356 23799111 Email: louis.tabone@edrichton.com Web: www.edrichton.com Contact: Louis Tabone Exhibiting with Malta Tourism Authority

Edrisi Viaggi

EM1800

Via Sampolo, 48, Palermo 90143 Italy Tel: Fax: +39 091 7307918 +39 091 348925 Email: commerciale@edrisiviaggi.com Web: www.edrisiviaggi.com Contact: Maria Ponte Exhibiting with Italian State Tourist Board (ENIT)

Egmont Incoming Sicily

EM1800

Via Francavilla 387, Taormina (me) 98039 Italy Tel: Fax: +39 094254243 +39 094254242 Email: egmont@egmontviaggi.it www.egmontviaggi.it Web: Contact: Nico Salerno Exhibiting with Italian State Tourist Board (ENIT)

ECUADOR - Yachana Lodge/Yachana Tours

Ecuadorian Tours

IN385

Edge of India

CA200

Cap Cana, Punta Cana, Higuey Dominican Republic Tel: Fax: +1809 4697470 +1809 4697491 Email: reservation@edenroccapcana.com Web: www.edenroccapcana.com Contact: Alessandra Balzarini Exhibiting with Dominican Republic Ministry of Tourism

EGOTH

AF200

4 Latin America Street, Cairo Cairo, 11519 Egypt Tel: Fax: +20 227943531 +20 227950603 Email: gamal@egoth.com.eg Web: www.egoth.com.eg Contact: Gamal Abdel Khader Exhibiting with Egyptian Tourist Authority

EGYPTAIR

AF200

The Kensington Centre, 66 Hammersmith Road, London W14 8UD United Kingdom Tel: +44 207 013 4955 Fax: +44 207 603 1133 Email: habibaidroos@egyptair.com Web: www.egyptair.com Contact: Habib Aidroos Exhibiting with Egyptian Tourist Authority

EGYPTAIR UK

AF200

66 Hammersmith Road, London W14 8UD United Kingdom Tel: +44 2070134955 Email: habibaidroos@egyptair.com Web: www.egyptair.com Contact: Habib Aidroos Exhibiting with Egyptian Tourist Authority

EGYPTIAN HOTEL ASSOCIATION 8 El Sad El Aly St, Dokki, Giza, Greater Cairo Egypt Tel: Fax: +20 237608956 +20 237485083 Email: tayssir@egyptianhotels.org www.egyptianhotels.org Web: Contact: Nagui Erian Exhibiting with Egyptian Tourist Authority

AF200


EXHIBITOR PROFILES AF200

Egyptian Tourist Authority

NA260

El Monte RV

Egyptian State Tourist Office, Egyptian House, London W1J 9EJ United Kingdom Tel: +44 2074935283 Fax: +44 2074080295 Email: info.uk@egypt.travel Web: www.egypt.travel Contact: Omayma El Husseini

5 Bramley Business Centre, Bramley GU5 0AZ United Kingdom Tel: +44 (562) 483 4941 Fax: +44 562) 4042021 Email: kirbysandberg@elmonterv.com Web: www.elmonterv.co.uk Contact: Kirby Sandberg

The diversity of Egypt’s tourism product is one of its kind. Unmatched historical sites, beautiful beaches along the Red Sea Riviera and the Mediterranean coast in addition to state-of-the-art resorts providing top quality services in magnificent locations. All this in less than 5 hours flying time from the UK.

El Monte RV is America’s premier motorhome rental company with 15 locations nationwide and models ranging from 22ft to the super luxurious 35ft. Since 1970 we’ve provided our clients the best way to experience the real America up close and personal. El Monte RV, for a ‘Vacation to Remember’.

AF200

EGYPTIAN TRAVEL AGENTS ASSOCIATION 8 El Saad El Aly Street, Dokki, Cairo Cairo, Egypt Tel: Fax: +20 237613420 +20 233356443 Email: etaa@etaa-egypt.org Web: www.etaa-egypt.org Contact: Hossam El Shaer Exhibiting with Egyptian Tourist Authority

18/f 8747 Paseo De Roxas St, Salcedo Village, Makati City 1226 Philippines +63 28945644 Tel: Fax: +63 28103620 Email: bambi.samson@elnidoresorts.com Web: www.elnidoresorts.com Contact: Sylvia Samson Exhibiting with Philippines Department Of Tourism

AF200

EHA

Eihab Travels & Tours LLC (Discover Oman)

Alameda Manuel Enrique Araujo, Pasaje Y Edificios Carbonel, Colonia Roma, San Salvador, San Salvador El Salvador, 503 El Salvador Tel: Fax: +503 22236120 +503 22437835 Email: lcarballo@corsatur.gob.sv www.elsalvador.travel Web: Contact: Luis Carballo

ME200

Po Box 889, Muscat 100 Oman Tel: +968 99229303 Email: robby@eihabtravels.com Web: www.eihabtravels.travel Contact: C. Robby George Exhibiting with Oman Ministry of Tourism & Industry

EM650

EM650

EL BATEL CONFERENCE CENTRE. CARTAGENA

EM1475 C/ Angel Bruna 12, 1ºb, Cartagena Spain, 30201 Spain Tel: +34 968123827 Email: elenaramos@auditorioelbatel.es Web: www.auditorioelbatel.es Contact: Elena Ramos Exhibiting with REGION OF MURCIA

CA160

1000 El Conquistador Avenue, Fajardo 738 Puerto Rico Tel: +1787 8636602 Email: ahogg@luxuryresorts.com Web: www.elconresort.com/ Contact: Andrea Hogg Exhibiting with Puerto Rico Tourism Company

El Hierro Tourist Board

3 Hassan Sadek Street, Oroba Tower, Cairo Egypt, 11528 Egypt Tel: Fax: +20 224193833 +20 222907878 Email: eltarek@gega.net Web: www.eltarektravel.com Contact: Essam Kamaly Exhibiting with Egyptian Tourist Authority

EL VENDRELL / COMA RUGA - Patronat Municipal de Turisme El Vendrell Coma-ruga

16 Upper Woborn Place, London WC1H United Kingdom Tel: +44 207 1211455 Fax: +44 207 1211470 Email: martinb@elal.co.uk www.elal.com Web: Contact: Martin Haley Exhibiting with Israel Government Tourist Office

El Conquistador

AF200

EL TAREK TRAVEL

Po Box 1327, Eilat, Eilat 88111 Israel Tel: Fax: +972 86338151 +972 86338034 Email: eha2@eha.co.il Web: www.eilathotels.org.il Contact: Shabti Shay Exhibiting with Israel Government Tourist Office

EL AL Israel Airlines Ltd

LA560

El Salvador Tourism Board/CORSATUR

8 El Sad El Aali Street, Dokki, Cairo Egypt +20 237485083 Tel: Fax: +20 237608956 Email: tayssir@egyptianhotels.org Web: www.egyptianhotels.org Contact: Nagui Erian Exhibiting with Egyptian Tourist Authority

Eilat Hotel Association

AS100

El Nido Resorts

EM1400

Dr. Quintero, 4, Valverde - El Hierro Canary Islands, 38900 Spain Tel: +34 922 550 302 Fax: +34 922 552 903 Email: omoles@el-hierro.org Web: www.elhierro.travel Contact: Olga Moles Méndez Exhibiting with Canary Islands

EM1640

Av Brisamar 1, Coma-ruga Catalonia, E-43880 Spain Email: turisme@elvendrell.net Web: www.elvendrellturistic.com Contact: Carme Sivill Exhibiting with CATALONIA, CATALAN TOURIST BOARD

LA350

EL VIEJO ALMACEN

Av. Independencia 313, Buenos Aires 1099 Argentina +54 11 4307 7388 Fax: +54 11 4307 7388 Tel: Email: jorgeprandi@viejoalmacen.com.ar Web: www.viejoalmacen.com.ar Contact: Jorge Prandi Exhibiting with Argentina - National Institute for Tourism Promotion

CA210

Elbow Beach Bermuda 60 South Shore Road, Paget PG 04 Bermuda Tel: Fax: +1441 2368043 +1441 2363535 Email: ebda-sales@mohg.com Web: www.mandarinoriental.com Contact: Linda Linzetto Exhibiting with Bermuda Department of Tourism

Elding Whale Watching

CA300

Elegant Hotels Group

45 Bywell Road, Dewsbury West Yorkshire, WF12 7LH United Kingdom Tel: +44 07919074392 Email: jyoung@eleganthotels.com Web: www.eleganthotels.com Contact: Jayanne Young Exhibiting with Barbados Tourism Authority

AS300

Elephant Hills Co., Ltd

17/2 Soi Yodsanae, Chao Fa Road, Chalong, Muang, Phuket 83130 Thailand Tel: Fax: +66 76384308 +66 76381703 Email: jon@elephant-hills.com Web: www.elephant-hills.com Contact: Jonathan Chell Exhibiting with Thailand (Tourism Authority of)

CA320

Elite Island Resorts

Resort Marketing International, 17 - 19 Richmond Road, Chelmsford Essex, CM2 6UA United Kingdom Tel: +44 01245 459900 Email: kym@resort-marketing.co.uk Web: www.eliteislands.com Contact: Kym Ayres Exhibiting with Resort Marketing International

EM700

Elite Tours Ltd

49, Khan Krum Str, Nesebar 8230 Bulgaria Tel: +359 554 2 88 12 Fax: +359 554 2 88 24 Email: elitetours.boj@elitetoursbg.com Web: www.elitetoursbg.com Contact: Denitza Koleva Exhibiting with Bulgaria, Ministry of Economy, Energy and Tourism

EM1246

ELITE TRAVEL

Vukovarska 17, Dubrovnik 20000 Croatia Tel: Fax: +385 20358303 +385 20358200 Email: marko.resetar@elite.hr Web: www.elite.hr Contact: Marko Resetar Elite Travel is leading Croatian DMC with extensive experience in providing superior travel service to all our clients and business partners. As a full service destination management company we provide expert advice and personalized travel planning, design of tailor made programs, conference & meetings planning and incentive organization.

EM1160

Elite Travel DMC

St. 11 Nentori, P 41/3, Elbasan Albania, 355 Albania Tel: Fax: +355 5425 9934 +355 5424 4094 Email: admin@elitetravel-albania.com Web: www.elitetravel-albania.com Contact: Naim Cope Exhibiting with Agjencia Kombetare e Turizmit - Albanian National Tourism Agency

ELITE WORLD HOTELS

EM800,EM850

Sehit Muhtar Cad. 40-42, Taksim, Istanbul Beyoglu, 34435 Turkey Tel: Fax: +90 2122976240 +90 2122971313 Email: ziya.altinay@eliteworldhotels.com.tr Web: www.eliteworldhotels.com.tr Contact: Ziya Altinay Exhibiting with Turkish Culture & Tourism Office

EM140a

Aegisgardur 5, Reykjavik Old Harbour, Reykjavik 101 Iceland Tel: +354 5553565 Email: elding@elding.is www.elding.is Web: Contact: Rannveig Grétarsdóttir Exhibiting with Visit Iceland

ELEGANCE EAST HOTEL

E

EM800,EM850

Barbaros Mahallesi, Ataturk Caddesi No:42, Muratpasa, Antalya Turkey, 7040 Turkey +90 242 244 0044 Fax: +90 242 244 0344 Tel: Email: ismail.keser@eleganceeasthotel.com Web: www.eleganceeasthotel.com Contact: OLCAY SEVINDIK Exhibiting with Turkish Culture & Tourism Office

Ellington Hotel****

EM1700

25 Boulevard Dubouchage, Nice 6000 France Tel: +33 (0)4 92 47 79 79 Fax: +33 (0)4 92 47 79 80 Email: mirna.klai@ellington-nice.com Web: www.ellington-nice.com Contact: Mirna Klai Exhibiting with France

Emeco Tourism

EM1895

104, Al Fattan Plaza, P.o. Box 35256, Dubai United Arab Emirates Tel: Fax: +971 4 2865084 +971 4 2822422 Email: karima@emeco.com Contact: Karim Aly Exhibiting with Emeco Travel

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EXHIBITOR PROFILES

Emeco Travel

EM1895

2 Talaat Harb Street, Downtown, Cairo 11111 Egypt Tel: Fax: +20 225744212 +20 225774646 Email: karimm@emeco.com Web: www.emeco.com Contact: Moustafa Nasar Since 1977, Emeco Travel has been a principal DMC, specializing in incentives, conference and event organization and a pioneer in leisure travel to Egypt. S’Tours is the leading DMC in Morocco. Established in 1983, we specialize in incentives, meetings, conventions, congresses, product launches, special events and upscale tourism for FITs.

TT272

eMerchantPay Ltd

29 Howard Street, North Shields Tyne And Wear, NE30 1AR United Kingdom +44 800 088 7624 Tel: Email: sales@emerchantpay.com Web: www.emerchantpay.com Contact: Vyara Samoukova We provide travel internet website for your travellers to book hotels, flights and your unique contents.

Emile Weber

EM1201

Voyages Emile Weber, Z.a. Reckschleed, Canach L-5411 Luxembourg +352 356575257 Fax: +352 356575225 Tel: Email: anders.bjoerkman@vew.lu Web: www.emile-weber.lu Contact: Anders Bjorkman Exhibiting with Network 4 Sports Travel

Emilia Romagna Region Tourist Board

EM1800

Piazzale Federico Fellini, 3, Rimini 47921 Italy Tel: +39 0541430191 Fax: +39 0541430151 Email: s.placucci@aptservizi.com Web: www.emiliaromagnaturismo.com Contact: Silvia Placucci Exhibiting with Italian State Tourist Board (ENIT)

Emirates

ME450

ME450

Emirates Holidays, Sheik Zayed Road, Dubai U.a.e, PO BOX 7631 United Arab Emirates +971 43034300 Tel: Fax: +971 43439797 Email: fbardin@emirates.com Web: www.emirates-holidays.com Contact: Frederic Bardin Exhibiting with Emirates

ME300

P.o.box 39999, West Corniche Road, Abu Dhabi Uae, 39999 United Arab Emirates Tel: Fax: +971 26907879 +971 26909000 Email: zahid.noon@emiratespalace.ae Web: www.kempinski.com/abudhabi Contact: Anita Cremer Exhibiting with ABU DHABI TOURISM & CULTURE AUTHORITY

Emirates Springs Hotel Apartments

ME207

Hamad Bin Abdullah St., Fujairah Uae, P. O. BOX 818 United Arab Emirates Tel: Fax: +971 92231272 +971 92232922 Email: esrfuj@eim.ae Web: www.esr.ae Contact: Imran Siddiqui Exhibiting with Fujairah Tourism & Antiquities Authority, Government of Fujairah, U.A.E.

Emirates Stadium Tours

EMKA-TRANS

EM450

Zyrardowska 29, Grodzisk Mazowiecki 5825 Poland Tel: Fax: +48 468580918 +48 468580917 Email: info@emkatrans.com.pl Web: www.emkatrans.com.pl Contact: Marta Brzezinska Exhibiting with Polish Tourist Organisation

Empire State Building Observatory

NA200

EM960

L310

Encore House, 50-51 Bedford Row, London WC1R 4LR United Kingdom Tel: +44 2074921500 Fax: +44 20778314410 Email: sales@encoretickets.co.uk Web: www.encoretickets.co.uk Contact: Pauline Fallowell

L300

Highbury House, 75 Drayton Park, London, N5 1BU United Kingdom Tel: +44 (0) 20 7619 5000 Email: tours@arsenal.co.uk Web: www.arsenal.co.uk/stadiumtours Contact: Sarah Townend Exhibiting with Wimbledon Lawn Tennis Museum and Tour

306 World Travel Market Catalogue 2012

EM600

Via San Gian 30, St. Moritz 7500 Switzerland Tel: +41 81 830 08 15 Email: martin.oester@estm.ch Web: www.engadin.stmoritz.ch Contact: Martin Oester Exhibiting with Switzerland Tourism

Engelberg-Titlis Tourism

EM600

Klosterstrasse 3, Engelberg 6390 Switzerland +41 41 639 77 11 Tel: Email: frederic.fuessenich@engelberg.ch Web: www.engelberg.ch Contact: Frédéric Füssenich Exhibiting with Switzerland Tourism

English Heritage

UK1104

1 Waterhouse Square, 138-142 Holborn, London EC1N 2ST United Kingdom Tel: +44 2079733529 Fax: +44 2079733425 Email: mercedes.picard@english-heritage.org.uk Web: www.english-heritage.org.uk/traveltrade Contact: Mercedes Picard strategic and creative thinking and deliver innovative marketing

ENORIA VIAGGI

165 Bis Rue De Vaugirard, Paris 75015 France Tel: +33 0144386054 Email: lmaurice@citer.fr Contact: Laurent Maurice Exhibiting with Alamo Rent A Car & National Car Rental

EM1800

Corso Sempione, 91, Milan 20149 Italy Tel: Fax: +39 02 31818811 +39 02 318181 Email: info@enterprisehotel.com Web: www.enterprisehotel.com Contact: Paola Picollo Exhibiting with Italian State Tourist Board (ENIT)

Enterprise Rent-A-Car

GV450

Enterprise House, Delta Way, Egham Surrey, TW20 8RX United Kingdom Tel: +44 01784221300 Email: james.d.burrell@ehi.com Contact: Jim Burrell Exhibiting with Alamo Rent A Car & National Car Rental

Entertainment Cruises

NA201

Pier 62 Chelsea Piers, Suite 200, New York New York, 10011 United States Tel: +1 6463583125 Email: lgilbert@entertainmentcruises.com Web: www.entertainmentcruises.com Contact: Liz Gilbert Exhibiting with Liberty Helicopters

Entim Mara Camp

AF549

Masai Mara, Po Box 64196, Nairobi 620 Kenya Tel: +254 20 30028903752889 Email: Info@entim-mara.com www.entim-mara.com Web: Contact: Sammy Maobe Exhibiting with Kamili

EPG Travel

AS55

No. 15, 6th Floor Nawaday Street, Dagon Township, Yangon Myanmar +95 371935 Tel: Fax: +95 371936 Email: doug@epgtravel.com Web: www.epgtravel.com Contact: Doug Graham Exhibiting with Myanmar Tourism Federation (Marketing Committee)

EPIC TOURS/El Salvador

LA560

Residencial Palo Alto, Calle El Alcazar #7h, Zaragoza, La Libertad. El Salvador Tel: +503 78904751 Email: info@epictourselsalvador.com www.epictourselsalvador.com Web: Contact: Esther Van Dort Exhibiting with Central America Tourism Agency (CATA)

EM1685

Piazza Europa 4, Marina Di Pietrasanta Lucca, 55044 Italy Tel: +39 0584746900 Fax: +39 0584746916 Email: info@enoriaviaggi.com Web: www.enoriaviaggi.com Contact: Marco Corbellini Exhibiting with Incoming Italia

Ente Turismo Alba Bra Roero - Langhe Roero Tourist Board

Enterprise Europe Network (EEN) helps small business to make the most of the European marketplace. Enterprise Europe Network Meditarranean, with its offices in Antalya, Mersin, Adana and Kahramanmaras provides the SMEs all the information they need for development of their businesses and helps them find the right business partners.

Enterprise Hotel

Ground Floor, Caspian Plaza Iii, 44, J. Jabbarli St, Baku Azerbaijan, AZ1065 Azerbaijan +994 12 497 40 20 Fax: +994 12 436 74 92 Tel: Email: gm@enctours.az Web: www.enctours.az Contact: Emil Nasibov Exhibiting with Azerbaijan, Ministry of Culture and Tourism

Engadin St. Moritz

EM975

Cevreyolu Uzeri Goksu Mahallesi Gazi Bulvari No:531, Antalya 7310 Turkey +90 2423143741 Fax: +90 2423143738 Tel: Email: een@atso.org.tr Web: www.eenakdeniz.org.tr Contact: Tulay Ince

GV450

350 Fifth Avenue, Suite 300, New York Ny, 10118 United States Tel: +1 2124003337 Email: jpeahl@esbnyc.com www.esbnyc.com Web: Contact: Jon Peahl Exhibiting with NYC & Company

ENC Tours Azerbaijan

Enterprise Europe Network Mediterranean

Enterprise Holdings / Citer / ATESA

Encore Tickets is the UK’s leading supplier of tickets to the overseas and domestic travel trade. Based in the heart of theatreland, Encore offers a range of ticketing solutions and is your specialist one stop shop for FIT’s and Groups for London Theatre, Restaurants and Attractions.

Emirates, the award-winning international airline, flies non-stop to six continents from its Dubai-hub, with a fleet of over 170 aircraft, including 21 A380 superjumbos.The carrier offers 112 flights every week from the UK to Dubai; from Heathrow, London Gatwick, Birmingham, Manchester, Newcastle and Glasgow.Visit stand ME250 or www.emirates.com/uk

Emirates Palace

ME450

Gloucester Park, 95 Cromwell Road, London England, SW7 4DL United Kingdom +44 207 590 1400 Fax: +44 207 590 1499 Tel: Email: beth.alcorn@emirates.com Web: www.emiratestours.co.uk Contact: Beth Alcorn Exhibiting with Emirates

Encore Tickets Ltd

Po Box 686, Emirates Headquarters, Dubai 686 United Arab Emirates Tel: Fax: +971 4286 4137 +971 4708 3728 Email: stan.dickinson@emirates.com www.emirates.com Web: Contact: Stan Dickinson

Emirates Holidays

Emirates Tours

EM1800

Piazza Risorgimento 2, Alba 12051 Italy +39 017335833 Tel: Fax: +39 0173363878 Email: info@langheroero.it Web: www.langheroero.it Contact: Annalisa Ricciardi Exhibiting with Italian State Tourist Board (ENIT)

Epitome Travel Solutions India Pvt Ltd

IN450

F-4, Iind Floor, Okhla Industrial Area, Phase - I, New Delhi India, 110020 India Tel: +91 9910396680 Email: kundal.hazarika@epitometravels.com Web: www.epitometravels.com Contact: Kundal Hazarika Exhibiting with India Tourism


EXHIBITOR PROFILES EQUINOXE

LA350

Callao 384 - 3º 8, Buenos Aires 1022 Argentina Tel: +54 11 5173 5050 Fax: +54 11 4372 6302 Email: kpessoa@equinoxe.com.ar Web: www.equinoxedmc.com.ar Contact: Karina Pessoa Exhibiting with Argentina - National Institute for Tourism Promotion

ESTEC-CZECH INCOMING TOUR OPERATOR

Estensa srl Eracle Travels ADV e TO

EM1800

Via Tenente Lena 18, Ragusa 97100 Italy Tel: +39 0932624666 Fax: +39 0932 687107 Email: info@eracletravels.it Web: www.eracletravels.it Contact: Barbara Iurato Exhibiting with Italian State Tourist Board (ENIT)

EM550

Vanickova 5/1, Prague 6 169 00 Czech Republic Tel: +420 233107511 Fax: +420 257215263 Email: pachl@estec.cz Web: www.prague-hotel-operator.com Contact: Jaromir Pachl Exhibiting with Czech Tourist Authority - CzechTourism

EM1800

Via V. Mosca, 4, Napoli 80129 Italy Tel: +39 0817623132 Fax: +39 0817623132 Email: guida@estensa.it Web: www.estensa.it Contact: Gennaro Guida Exhibiting with Italian State Tourist Board (ENIT)

LA350

ESTEROS VIAJES Erarta, Contemporary Art Museum and Galleries

EM165

29th Line Of Vasilievsky Island, Building 2 A, Saint-petersburg 199106 Russian Federation Tel: Fax: +7 8123240807 +7 8123346892 Email: m.sharii@erarta.com Web: www.erarta.com Contact: Marina Sharyi Exhibiting with Saint Petersburg Express, JSC

Escapes Vip/Panama

LA560

Villa Caceres, Urb. Panacsa N° 7, Panama City Panama, Panama Tel: Fax: +507 25292578 +507 8327912 Email: liliana@escapesvip.com Web: www.escapesvip.com Contact: Liliana Bonilla Exhibiting with Central America Tourism Agency (CATA)

Eshet Incoming

EM650

12 Nahalat Yitzhak St., Tel Aviv Israel, 67442 Israel Tel: Fax: +972 3 6963990 +972 3 6086200 Email: eran@eshetincoming.com Web: www.eshetincoming.com Contact: Eran Benkel Exhibiting with Israel Government Tourist Office

ESQUINA CARLOS GARDEL

LA350

Pasaje Carlos Gardel 3200, Buenos Aires 1215 Argentina Tel: +54 11 4867 6363 Fax: +54 11 4867 6363 Email: info@esquinacarlosgardel.com.ar Web: www.esquinacarlosgardel.com.ar Contact: Alejandro Cánepa Exhibiting with Argentina - National Institute for Tourism Promotion

Essaouira Regional Tourism Council

AF300

Boulevard Mohammed V, Essaouira Essaouira, 44 000 Morocco Tel: +212 5 24 47 99 99 Fax: +212 5 24 47 99 50 Email: achbani@hotelsatlas.com Web: www.hotelsatlas.com Contact: Amine Chbani Exhibiting with Moroccan National Tourist Office

Essential Destinations

AF498

P.o Box 3052, Dar Es Salaam Tanzania, Tanzania, United Republic Of Tel: +255 22 260 1747 Fax: +255 787 799 361 Email: info@ed.co.tz Web: www.ed.co.tz Contact: Malcolm Ryen Exhibiting with Tanzania Tourist Board

Essque Zalu Zanzibar

AF550

Po Box 3151, Zanzibar Tanzania, United Republic Of Tel: +255 255 77 36 01799 Email: vinay.sapra@essquehotels.com Web: www.essquehotels.com Contact: Vinay Sapra Exhibiting with Atta The African Travel & Tourism Association

ESTANCIA LOS POTREROS

LA350

Casilla De Correo Nº 64, Rio Ceballos Cordoba, 5111 Argentina Tel: +54 11 6091 2692 Fax: +54 11 6091 2692 Email: bookings@estancialospotreros.com Web: www.estancialospotreros.com Contact: Kevin Begg Exhibiting with Argentina - National Institute for Tourism Promotion

Suipacha 576 - 4º, Buenos Aires 1008 Argentina Tel: +54 11 4328 7594 Fax: +54 11 4328 7594 Email: info@esterosviajes.com.ar Web: www.esterosviajes.com.ar Contact: Francisco Debuchy Exhibiting with Argentina - National Institute for Tourism Promotion

AF200

ETAA- EGYPT 8 El Saad El Ali Street, Dokki, Cairo CAIRO Egypt Tel: Fax: +20 237608956 +20 233379883 Email: info@gotoegypt.org Web: www.etaa-egypt.org Contact: Hossam El Shaer Exhibiting with Egyptian Tourist Authority

ETHIOPIA - African Adventure Tours

GV370

ETHIOPIA - Pathfinder Tour Operator

GV370 P.o.box: 4841, Addis Ababa Ethiopia, Ethiopia Tel: +251 911 21 74 55 Email: epathfindertour@yahoo.com Web: www.ethiopathtour.com Contact: Mulugeta Dubale Kasa Exhibiting with CBI

Ethiopia, Ministry of Culture and Tourism

AF570

The Ethiopian Ministry of Culture a