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WHERE LEADERS LEARN EXECUTIVE DEVELOPMENT WITH THE INSTITUTE OF MANAGEMENT NEW ZEALAND

TRAINING DIRECTORY

2017


INTRODUCTION


INTRODUCTION

CONTENTS IMNZ OVERVIEW ............................................................................... 4 About IMNZ ..............................................................................................4 Our Offering ............................................................................................. 5 Why IMNZ .................................................................................................. 8 Values ............................................................................................................ 9 PROGRAMMES .............................................................. 10 Elevate Leadership Series ........................................................ 11 ACCELERATE Leadership Programme ................ 16 Programme in Professional Coaching ...................... 22 QUALIFICATIONS ........................................................ 26 Diploma in Project Management......................................27

Human Resources ....................................................................................... 42 Leadership Response to Workplace Incivility ................ 43 Managing Conflict ....................................................................................... 44 Human Resource Management .................................................. 45 Project Management ............................................................................... 46 Project Management Fundamentals ...................................... 47 Training & Assessment ......................................................................... 48 Train the Trainer ............................................................................................ 49 Presentation Skills ........................................................................................50 Think On Your Feet ...................................................................................... 51 MEMBERSHIP............................................................................ 52 TERMS AND CONDITIONS .............................................. 54

SHORT COURSES ...................................................... 30 Accounting & Finance ............................................... 30 Finance for Non-Financial Managers .......................... 31 Leadership & Management ..................................... 32 Four Quadrant Leadership ................................................... 33 Team Leader – Essentials ..................................................... 34 Team Leader – Building Effective Teams ............. 35 Managing for Diversity ............................................................... 36 Design Thinking ................................................................................ 37 Communications ............................................................................. 38 Business Communications .................................................. 39 Governance ............................................................................................ 40 Introduction to Advisory Boards ...................................... 41

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INTRODUCTION

ABOUT THE INSTITUTE OF MANAGEMENT Together with Massey Business School, we offer an unprecedented learning pathway to support lifelong learners. We craft courses, qualifications, events and professional recognition for tomorrow’s leaders, enabling them to reach their full potential. We deliver flexible, current qualifications in leadership and management that are practical and professional. Our programmes suit individuals at any stage of their management or leadership career. Our short courses are topical, relevant and workplace focussed. We provide expert solutions to companies who believe that developing their people is the best way to ensure long-term, sustainable, commercial success. We recognise achievers through awards and professional accreditation, and provide them with opportunities to engage with like-minded leaders. We have provided this directory to showcase the breadth and depth of our offering. Our team is happy to help you plan a learning pathway to help you and your organisation reach your goals. Call us today to find out more: (09) 303 9100 The IMNZ Team

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INTRODUCTION

OUR LEARNING PATHWAYS UNLOCK DOORS The Institute of Management New Zealand, together with Massey University, offers New Zealand’s most comprehensive suite of courses in leadership and management development. Over 99% of our participants work full time so we design our courses with a strong practical application to let you hit the ground running. Each course is designed to improve performance delivering the success for you, your people and your organisation.

PROGRAMMES

EVENTS

Suited to every career stage, our programmes give you the critical management and leadership skills to reach your potential quickly and easily. Our programmes are designed for lifelong learners who want to transform themselves, their careers and their businesses.

We partner with business leaders to bring you real business stories. Our events are a great opportunity to connect, learn and engage. Forge powerful new connections. Hear from thought leaders, innovators and entrepreneurs. Embrace new ways of thinking.

QUALIFICATIONS Choose from a range of practical diplomas designed to help you fast-track your career while gaining official accreditation of your skills and knowledge.

SHORT COURSES No matter what your career stage, our short courses build your leadership capabilities, help you successfully navigate the workplace and guide your career progress without a substantial time commitment.

MEMBERSHIP Membership with us can unlock doors. If you are serious about achieving more, raising your confidence and improving your career prospects, or are looking to build your business from the inside out, take a look at our membership options.

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INTRODUCTION

WE SHAPE PEOPLE SO THEY PERFORM BEST FOR BUSINESS TRAINING & DEVELOPMENT Recognised as the centre of leadership and management development in New Zealand, we understand your business challenges and have helped thousands of organisations engage, inspire and upskill their people to deliver better results. Our programmes are tried and tested and have been developed in partnership with New Zealand organisations to ensure local relevance and practical on-the-job application. We do not promote or believe in any ‘single-answer solution’ to the challenges facing today’s highly complex and competitive commercial environments. Our solutions, made uniquely for your business, are designed to engage people intellectually and emotionally, helping to shape underlying attitudes and encouraging them to think, feel and act differently. For practical advice and cost-effective business solutions, contact IMNZ now.

PEOPLE ASSESSMENT Discover how our psychometric solutions can help you develop people, teams and cultures. Access a wide range of tools including 360° Employee Assessment Survey, Myers-Briggs, DiSC Profile, Opra Suite of assessments, SHL and more managed by our in-house psychologists with over 25 years’ of experience.

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EXECUTIVE COACHING IMNZ is a coaching organisation aimed at providing systems and processes to increase individual productivity, communication and business results. Our registered psychologists work one-on-one with executive team members to build awareness and performance and with teams to create cultures that support high performance.

NZTE CAPABILITY DEVELOPMENT VOUCHERS IMNZ is registered to accept NZTE Capability Development Vouchers. SMEs may qualify for NZTE Capability Development vouchers to help pay for services including training workshops, courses and coaching that build the management capability of their owners and managers. To find out if you are eligible for funding contact us now.

FACILITATORS We have a range of experienced facilitators who have a wealth of professional practice from successful careers in leadership and management. Our facilitators are experts at generating ideas, producing outcomes and providing stimulating discussions

WANT TO KNOW MORE? Our development consultants have a broad range of senior management and organisational development backgrounds that span multiple business sectors. If there is anything you would like to discuss that is not listed, please contact us to discuss your needs in more detail.

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INTRODUCTION

WE WORK WITH LEADING BUSINESSES

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INTRODUCTION

WHY CHOOSE IMNZ? The Institute of Management New Zealand is the peak body for managers and leaders. As a not-for- profit organisation, we believe the leaders we help create today will be reflected in the New Zealand they create tomorrow. In our 70 year history, we’ve build capabilities in over 42,000 professionals, inspired over 4,000 businesses and run over 7,000 courses. With more than 1,200 individual and corporate Members, we are the go to organisation for professional managers and leaders.

PROUD HERITAGE

PRACTICAL LEARNING

Forefront of developing management and leadership capability for over 70 years

Our training model is built around practical, hands-on learning with instant application

REGISTERED TRAINING ORGANISATION

NZ RELEVANT IN A GLOBAL CONTEXT

Registered Training Organisation and NZQA approved Higher Education provider

Set the standard of best practice in leadership and management across New Zealand

COMPREHENSIVE OFFERING

CENTRALLY LOCATED

The most comprehensive suite of courses in leadership and management development in New Zealand

Centrally located training facilities in Auckland, Wellington, Invercargill, Dunedin and Christchurch

FLEXIBLE OPTIONS PROVEN RESULTS Trained over 42,000 professionals, run over 7,000 courses nationwide

All our public courses can be delivered in-house exclusively for your team

PROVEN CUSTOMISED APPROACH Learning programmes designed for New Zealand’s leading organisations

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INTRODUCTION

OUR VALUES:

Operate with honesty and integrity: We aim always to be open, honest, bold, brave and accountable. Each of us acts as a role model for others to follow. We serve the greater good and are always professional.

Foster a collaborative spirit: We demonstrate ways of working with customers, affiliates and other stakeholders that lead to better business outcomes for all. We volunteer knowledge, skills and networks. We focus on forming long-term relationships.

Strive for the best quality: We value quality and aim to deliver (to each other and our stakeholders) communication, products, services and interactions that achieve the highest standards of excellence.

Being better never stops: We look at the future through our customers’ eyes. We encourage new ideas and we encourage each other to drive change, to learn by doing and to keep developing through life-long learning.

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PROGRAMMES

ELEVATE SERIES - BUILDING A LEADERSHIP FOUNDATION


PROGRAMMES

ELEVATE SERIES DURATION: 4.5 days

BOOK MORE THAN ONE ELEVATE SESSION AND SAVE.

ELEVATE SESSIONS

Member

Non-Member

1

$990

$1,380

2

$1,980

$2,760  

3

$2,850  

$3,700 *GST not included

THE ESSENTIAL LEADERSHIP TOOLKIT FOR BUILDING A LEADERSHIP FOUNDATION. ELEVATE SERIES

SNAP SHOT • 3 x 1.5 day workshops • Made up of three standalone themes: Leading Self, Leading Others & Leading Business Performance

• Choose series most relevant to you • Get practical tools that can be applied immediately in the workplace to elevate your performance

OVERVIEW: Zeroing in on the key areas that make great managers and leaders successful, the ELEVATE programme provides an essential toolkit for emerging and new leaders. The Elevate programme consists of three highly interactive standalone themes: Leading Self, Leading Others and Leading Business Performance. Each theme is made up of three key topics and participants can pick and choose the theme most relevant to their needs or take all three for a detailed understanding on how to lead and drive business in today’s complex environments. You’ll come away with the practical tools to create strong connections, drive performance and lead teams and people with confidence and conviction.

WHY OUR PROGRAMME:

• Made up of standalone themes means you handpick the leadership learning you need

• Developed and run by experienced and dynamic leaders you are given a toolkit that can be immediately applied in your place of work

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PROGRAMMES

WHO FOR: • Emerging leaders about to start a new role • Leaders who have responsibility for a team but no formal training

• Those who need a refresher in the capabilities of management and leadership

BUSINESS BENEFITS: Your business will benefit because you will become a confident leader who is more effective at motivating high performance in others. You will increase the speed (through increased clarity and less resistance) to achieving the desired future direction of the organisation.

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LEARNING OUTCOMES: LEADING SELF THEME The Self-Aware Leader Most good managers have sound product knowledge or technical skills, the ability to manage relationships and the motivation to succeed. But exceptional managers are also self-aware.

• Learn what makes a great a leader • Define your strengths and development areas • Understand how your emotions and actions impact others

• Use strategies to manage emotions and make a positive impact

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PROGRAMMES

The Resilient Leader Get tips and techniques to self-manage anxiety and stress and create a resilience plan that will help you bounce back from setbacks and thrive in highpressure environments.

• Tools to overcome anxiety and stress • Create a resilience plan to bounce back from setback

• Learn to thrive in high-pressure environments The Courageous Leader Having the confidence to manage tough conversations and conflict is an essential leadership skill. Your approach can make or break relationships and determine decisions and their outcomes

“I would recommend this course to anyone moving up quickly and without a background in leadership.” COURSE PARTICIPANT

• Apply practical responses to conflict • Equip yourself to handle hard conversations • Get to grips with uncertainty and turn it into opportunity LEADING OTHERS THEME Building and Leading Teams Learn strategies for building great teams and creating successful team dynamics. You will develop skills that enhance communication and trust and align team members around shared goals so they can effectively plan, communicate, execute and deliver.

• Understand behaviours and roles at the core of successful teams

• Identify and apply the stages of team development • Building high-performing and motivated teams Influencing Others Every leader needs to be able to engage with people and get their buy-in and approval. Learn to recognise which influencing style is required in different situations and develop strategies to help you achieve the outcome you desire.

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• Understand core skills of effective influencers • Access your personal influence approach • Get to know a range of influencing styles and effectiveness

• Master storytelling as a powerful influencing approach Feedback for Results Effective feedback is a crucial part of improving individual and team performance. This module focuses on the one-on-one conversations held between managers and their direct reports. You’ll get to know your own feedback style and use models to plan and prepare positive developmental and personal feedback.

• Use tools to give effective feedback on hard topics • Provide feedback and coaching that will improve quality and motivation

• Discuss strategies for seeking and receiving feedback

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PROGRAMMES

LEADING BUSINESS PERFORMANCE :

Business Evolution

Business Focus and Planning

Innovation and the continual evolution of processes and products are imperative for organisations that don’t want to get left behind. Learn the importance of continual evaluation and review. Come away with tools that will help you drive innovation in your organisation.

A business plan is a powerful tool for bringing objectives and goals into focus. This workshop takes you through business or departmental goal setting and introduces a few widely used planning tools. You’ll leave with a high level ‘plan on a page’ that you can build on for future success.

• Grasp business and department goal setting • Develop a strategic approach for achieving results • Apply a range of planning tools that will lay the foundation for future success

• Explain the business imperative for innovation • Grasp the connection between creativity and innovation

• Work through a case study of an innovative organisation

• Learn tools to drive creativity and innovation within

Leading Change Periods of change can be challenging – and sound leadership is essential to help people make positive transitions. Explore your role in communicating and planning change, find out how people typically respond and why, and learn tactics to help manage their responses and resistance to it.

your organisation To find out more about this programme call our friendly team today on 09 303 9100 or visit www.imnz.co.nz for more information.

• Analyse responses to change • Use strategies to successfully navigate change • Understand your role in planning and communicating change

• Get the skills to manage resistance to change and support others through change

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PROGRAMMES

ACCELERATE LEADERSHIP PROGRAMME


PROGRAMMES

ACCELERATE LEADERSHIP PROGRAMME DURATION: 6 days INVESTMENT:

$6999+GST

A NEW ERA OF TRANSFORMATIONAL ELEVATE SERIES LEADERSHIP.

SNAP SHOT • 6 x 1 day workshops over 16 weeks • 3 x 1:1 Coaching sessions • Includes self-assessment • Transformational leadership journey designed to help you achieve personal mastery and leadership excellence

OVERVIEW: Today’s rapidly changing business environment needs a new leadership approach. Move away from old-style thinking and enter the new era of transformational leadership. Whatever your work, whatever your industry ACCELERATE will equip you with the tools, insight and the mind-set you need to be tomorrow’s leader today. ACCELERATE takes you on a voyage of personal discovery to transform your capabilities so that you can transform those around you. Six intensive days with the focus on you, your leadership approach, vision and the impact you have on your team and business. Master your personal leadership style, leverage your strengths, focus your mind on success and create and lead impressive teams. Challenge traditional views of leadership and bring about the paradigm shift needed to enable exceptional performance, behaviour and thinking in today’s complex business environments. This programme allows you to:

• Achieve personal mastery through selfawareness and coaching

• Shift your mind-set to agile, authentic and adaptive leader

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PROGRAMMES

• Explore a plethora of new ideas, perspectives and approaches

• Unleash potential by instilling trust though authenticity and openness

• Easily lead diverse teams with more impact • Become savvy, intuitive and sharp in all business matters

strategic thinking and innovation

• Create powerful, long-life professional networks Join the ranks of the elite today.

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all future business success

• Tailored to your needs to guarantee a transformational experience with immediate application

• Learning approach is designed to fit around your busy lifestyle and workplace demands

• Anticipate and spearhead organisational change • Fast-track business performance through

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WHY OUR PROGRAMME? • Focuses on leadership essentials, at the core of

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• Developed & run by highly regarded business professionals, psychologists and educators

WHO FOR: • New leaders who want to get it right • Leaders wanting to lead with more influence and impact

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PROGRAMMES

• Leaders wanting to challenge the status quo and drive results

• Leaders wanting to manage change and complexity with conviction

• Leaders wanting to validate thinking and network with peers ACCELERATE is for those who want to achieve the next level of success in leading individuals, teams and organisations to their highest level of performance.

EMPLOYER BENEFITS: Your organisation will have strong leaders who create and lead high-impact teams and who produce results no matter the business climate. Leadership is the biggest contributor to long-term business success. Businesses that have strong leaders see measurable improvements in:

“Very useful for those who are interested in being open to thoughts and ideas, including challenging the accepted theories.” BEVAN LORD POWERCO ACCELERATE

• Staff retention • Adaptation and innovation • Purpose, performance and productivity All of our training courses can be delivered in-house. In-house training can be customised to meet your needs, is cost- and time-effective and enhances organisational learning by ensuring everyone is on the same page.

LEARNING OUTCOMES: Self-Assessment Gain insight into your personality, motives, talents, preferred culture and competency potential using world-class assessments tools. Understand your preferred style and where your strengths and areas of development lie.

Coaching Receive three one-to-one coaching sessions to ensure your learning pathway is aligned with the programme, provide invaluable insight and foster accountability for outcomes.

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Breakthrough Leadership Using an experiential and practical approach learn leadership essentials, create a leadership vision and start the journey to reaching your fullest potential.

• Grasp what successful leadership looks like in today’s complex environments

• Identify your leadership strengths and development areas

• Craft your purpose and values • Develop an awareness of areas to focus on that enhance leadership

• Get the mindset of a high-performing leader

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PROGRAMMES

Communication and Influence

Design Thinking for Innovation

Learn to adapt your behavioural style to communicate effectively and apply strategies to influence and motivate others.

Acquire the skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems. Learn to build an anticipatory, agile and creative workplace.

• Master communication essentials • Learn the communication styles for self and others • Acquire strategic communication skills for effective leadership • Use shaping strategies and tools to build trust and rapport

Leading Dynamic, High-Performing Teams Master essential skills needed to manage diverse, challenging and dynamic teams. Develop a collaborative culture and implement strategies to build trust, manage conflict, gain commitment and optimise engagement.

• Get the skills needed to lead diverse, multi- cultural, high impact teams • Develop a culture that supports collaboration, creativity and a forward-thinking organisation • Apply strategies to resolve conflict and gain commitment to decisions

Optimising Performance & Building Resilience Analyse and optimise business performance, management systems and processes. Learn to inspire, align and direct people towards a single goal. Apply coaching models and resilience strategies to enhance suitability and drive results.

• Master the design thinking innovation process and how to apply it in business

• Practice with diverse design tools and methods on different hands-on design challenges

• Take away a toolkit to apply design thinking back in the workplace

• Accelerate innovation to create better solutions Strategic Focused Thinking and Planning Shape your organisation so that it better delivers value. Develop high-level business plans and implement strategic tools to achieve impressive personal performance and business outcomes.

• Identify forces that influence strategy • Grasp the purpose and intent of strategic planning vs. operational management

• Create a high-level strategic plan for your team • Learn to pressure test your strategy • Move from strategy to activation To find out more about this programme call our friendly team today on 09 303 9100 or visit www.imnz.co.nz for more information.

• Motivate and work with individuals to align behaviours to business goals • Use the coaching model with team members • Provide powerful feedback to individuals about their performance • Use resilience strategies to enhance sustainability for self, team and business

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SHORT COURSES LEADERSHIP AND MANAGEMENT

PROGRAMMES

PROFESSIONAL COACHING PROGRAMME

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PROGRAMMES

PROFESSIONAL COACHING PROGRAMME DURATION: 6 days INVESTMENT: $6,999 + GST

PRACTICAL, PROVEN TECHNIQUES FOR WORLD-CLASS PROFESSIONAL COACHING.

SNAP SHOT • 3 x 2-day workshops • Work with real coaching clients • Delivered by world-class coaching specialists

• 3,000 graduates worldwide • First time in NZ • Includes the psychology and neuroscience behind coaching, and why it works

• Receive an external quality assurance statement

• Tutor/student ratio – maximum 8 participants to 1 tutor

• Practical, applied tools and techniques for business professionals

OVERVIEW: The IMNZ Programme in Professional Coaching is a transformational coaching programme designed for anyone who has relationships at the core of their business. Learn practical, proven coaching techniques to transform people, drive purpose and lift productivity. Developed by world-class coaches, psychologist and educators, Professor Patricia Bossons and Denis Sartain, this programme drastically improves thinking and performance by leveraging coaching models that build on our understanding of how the brain works. Coaching underpins discretionary effort and not only brings out the best in you, but also helps bring out the best in your people. In this programme you will:

• Learn what coaching is and isn’t • Understand how the brain works and how to enable behavioral change

• Raise self-awareness and transcend limiting beliefs • Try out different coaching techniques and styles • Apply a wide range of methodologies to diverse coaching situations

• Get on-going feedback to build your confidence and ability

• Master insight-driven coaching conversations that drive results

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PROGRAMMES

WHAT PARTICIPANTS HAVE SAID FROM ATTENDING THIS PROGRAMME IN EUROPE:

• Learn to build and sustain a coaching culture • Develop your reflective practice • Develop a peer-coaching supervision network for on-going development

“The course was outstanding both in terms of gaining knowledge but also developing practical skills that could be deployed in everyday leadership. I continue to use those skills as a CEO and also with my private coaching business.”

• Earn a quality assurance statement of coaching training

WHO FOR:

• An executive looking to embed a coaching culture

• A manager looking to drive purpose, productivity and profit

• An aspiring coach looking for professional training

• In a position requiring leadership qualities

ROGER MCLAUGHLAN

• Wanting to enhance consultancy or professional

FORMER CHIEF EXECUTIVE, TOYS R US – UNITED KINGDOM

practice skills This programme is for anyone who has relationships at the core of their business and who wants to transform themselves, their people and their business.

EMPLOYER BENEFITS: You will be able to coach in diverse situations and know how to create and embed a coaching culture. You will know when to use a coaching approach and when to use other management styles. Coaching is the mechanism for culture change. It is at the core of employee engagement and unlocking discretionary effort to drive performance. Workplaces with coaching cultures see measurable improvements in:

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• • • • •

Staff retention Reduced conflict Open communication Job satisfaction Overall level of happiness and productivity

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PROGRAMMES IMNZ PROGRAMMES

In between module one and module two, each participant will receive a coaching session from fellow participant, and will give a coaching session to a different fellow participant. A reflective assignment will be written on these experiences and feedback will be provided.

Tools and Techniques of Coaching Dive deep into the Neuroscience of coaching in any situation. Learn the tools and techniques to get the best out of people, enhance motivation and create a sense of purpose.

• Grasp the psychological underpinnings of coaching • Get to grips with a wide range of methods for different coaching situations All of our training courses can be delivered in-house. In-house training can be customised to meet your needs, is cost- and time-effective and enhances organisational learning by ensuring everyone is on the same page.

LEARNING OUTCOMES: Self -Belief The path to your own success as a coach starts with a critical look in the mirror to see strengths, weaknesses, deepest values and foundations you must build on. By the end of the module you will:

• Understand what coaching is and isn’t • Raise self-awareness as a fundamental attribute of an effective coach

• Explore individual differences through the use of 1 psychometrics such as Myers-Briggs type indicators and Fro-B

• Build rapport and recognise different stakeholders

• Undertake external client coaching session, with feedback In between moduletwo and module three, each participant will receive a coaching session from fellow participant, and will give a coaching session to a different fellow participant. A reflective assignment will be written on these experiences and feedback will be provided.

Supervision, Integration and Observed Coaching Apply and master a variety of coaching methodologies. On-going feedback ensures you build confidence and capabilities as a professional coach.

• Tools and techniques with continued integration • In-depth session on solution focused coaching • Tutor-observed, peer coaching session, with 360° feedback

• Second external client coaching session, with feedback

• Reflect and review

in the coaching relationship

• Balance your role as a manager and a coach • Understand the coaching contact and the boundaries around it

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To find out more about this programme call our friendly team today on 09 303 9100 or visit www.imnz.co.nz for more information.

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QUALIFICATIONS


QUALIFICATIONS

DIPLOMA IN PROJECT MANAGEMENT DURATION: 9 Days INVESTMENT: $6,500 + GST

DITCH THE STRESS. MEET YOUR PROJECT GOALS ON TIME AND ON BUDGET.

OVERVIEW:

“Studying with IMNZ actually helped me realise how much I already knew, and helped me be more methodical and assertive in my work by providing tools and templates to use.”

How do you rein in the scope of your project when you’ve got demanding stakeholders? And map out a schedule everyone can stick to? Inspire team members with competing demands? Whether you’re managing your first project or just tired of improvising, learn the tools and get the confidence you need to the job done. Learn to define smart goals. Meet Them. Get the essential skills needed to drive better results for future projects. Covering the end-to-end project lifecycle, at the completion of the workshop, you will be able to: • Build a strong, focused team • Break major objectives into manageable tasks

CARRIE THORNE VENTURE DIPLOMA IN PROJECT MANAGEMENT

• Create a schedule that keeps all the moving parts under control • Monitor progress toward your goals • Manage stakeholders’ expectations • Wrap up your project and gauge its success

WHO FOR: • Professionals new to project management • Professionals looking to gain practical skills and tools to apply into work projects • Professionals wanting to transition to a project management role • Anyone looking to gain a formal qualification from a respected training body

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QUALIFICATIONS

Project Development

“Since studying with IMNZ, my increased knowledge and experience in Project Management has given me increased confidence to take the necessary steps, using the guidelines and framework learned to enhance the businesses project management.” SHARLENE INGLES SYSTEMS & PROJECT ACCOUNTANT MR APPLE DIPLOMA IN PROJECT MANAGEMENT

EMPLOYER BENEFITS: You will learn all the fundamentals of project management and are able to effectively manage to projects in your organisation

LEARNING OUTCOMES: Project Conception • • • • • • •

Project Management Overview Project terminology Stakeholders and structures Project selection Prioritising and definition Project feasibility Business cases

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• • • • • • • •

Project work breakdown and structures Work package estimating and budgeting Critical path analysis Scheduling work including Gantt charts Resource levelling and allocation Pre-empting implementation problems Project plan components Microsoft Project session

Execute Project • • • • • • • •

Leadership, motivation and team building Delegation and contract management Risk management Stakeholder management Communications and project control Managing performance Variations, variance, issues and risks Earned value analysis and performance curves

Project Finish • • • • • • • •

Handover process Project closure procedures Project evaluation & benefits review Post-project reporting Visit a project site Guest speakers PMBOK review Project presentation

*Note that all modules are compulsory for completion of this Diploma. Please ensure you select all four modules when completing online registration. To find out more about this diploma call our friendly team today on 09 303 9100 or visit www.imnz.co.nz for more information.

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SHORT COURSES

FINANCE & ACCOUNTING


SHORT COURSES FINANCE & ACCOUNTING

FINANCE FOR NON-FINANCIAL MANAGERS DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$1,380 + GST

DON’T LET YOUR FEAR OF FINANCE GET IN THE WAY OF YOUR SUCCESS.

OVERVIEW: Not a numbers person? But need to sharpen your skills to make better informed decisions? Whether you’re new to finance or you just need a refresher, this workshop will give you the tools and confidence you need to master the fundamentals, as all good managers must. Make better decision today. Advance to the next stage of your management career.

WHO FOR: Anyone who plans, manages or reports on financial data and wants a broader understanding of business finance.

EMPLOYER BENEFITS: You will be able to interpret and apply financial data across a range of contexts and understand its implications.

LEARNING OUTCOMES: • Understand the financial management cycle and process • Understand the basics of planning and the generally accepted accounting principles (GAAP) • Develop budgets • Understand the fundamentals of cost accounting, capital expenditure and depreciation • Learn the importance of cash management • Analyse and interpret financial accounts • Conduct cost versus benefit analysis

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SHORT COURSES

LEADERSHIP & MANAGEMENT


SHORT COURSES LEADERSHIP AND MANAGEMENT

FOUR QUADRANT LEADERSHIP DURATION: 2 days INVESTMENT:

Member

Non-Member

$1,240 + GST

$,1630 + GST

SUPERCHARGE YOUR LEADERSHIP SKILLS. LEARN HOW TO EMPOWER YOUR TEAM TO ACHIEVE GOALS.

OVERVIEW: Leaders have people follow them while managers have people who work for them. This course will show you how to improve your leadership goals and get more from your colleagues. You will learn practical tools that have helped successful managers around the world become extraordinary leaders.

WHO FOR: • Leaders wanting to empower teams and manage people more effectively

YOUR EMPLOYER WILL BENEFIT BECAUSE: • You will gain the tools to increase your team’s productivity, profitability and engagement.

LEARNING OUTCOMES: • Understand the difference between leading and managing • Accurately assess a team member’s ability to complete a given task • Lead your team to continuous improvement • Effectively set goals and allocate tasks • Learn techniques for monitoring, supervising, delegating, coaching and counselling • Build your team’s commitment to achieving goals • Conduct more effective performance reviews

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SHORT COURSES LEADERSHIP AND MANAGEMENT

TEAM LEADER – ESSENTIALS DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$1,380 + GST

HOW TO BE CONFIDENT, CREDIBLE AND COMPELLING.

OVERVIEW: Becoming a first-time manager or team leader is one of the most challenging career transitions an individual can face. A great start makes all the difference. In this short course you will learn the fundamental skills needed to lead a team at the front- line of an organisation. Through discussion, exercises and relevant theory, you will learn how to get the best of your team to maximise relationships and results. Gain greater confidence in your role as a manager now.

WHO FOR: • You are a new team leader of manager, or you would like to step up into your first management role. • You are looking to build your leadership capabilities.

EMPLOYER BENEFITS: You will become an effective and forward-thinking manager who is able to contribute positively and communicate at a high level.

LEARNING OUTCOMES: • Understand the role and responsibility of the front-line team leader and manager in today’s workplace • Employ core communication skills, including listening and giving feedback • Implement time management techniques and practices • Understand the process of planning and implementation • Understand how to delegate and ensure tasks are completed as agreed • Lead meetings effectively ensuring team input and commitment to agreed results • Prepare and deliver effective presentations • Write concise business reports • Train and coach team members The appropriate use of visual aids

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SHORT COURSES LEADERSHIP AND MANAGEMENT

TEAM LEADER – BUILDING EFFECTIVE TEAMS DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$1,380 + GST

BUILDING HIGH-PERFORMING TEAMS STARTS HERE.

OVERVIEW: As a manager your success is measured by the success and productivity of your team. Find out how improving your leadership can effect the on-the-job performance and achievement of your team. In this highly interactive and practical short course you will learn how to plan and monitor the performance of others, manage conflict, motivate behaviour and drive the success of your team.

WHO FOR: • Leaders looking to develop a high performance culture • Those who have completed Team Leader - Essential Skills and want to ensure they have the skills to manage teams effectively.

EMPLOYER BENEFITS: You will be a highly capable team leader and motivator who has the skills to cultivate a supportive and inclusive team environment whilst focusing on results and achievement.

LEARNING OUTCOMES: • Understand staff selection practices • Be able to undertake induction training • Understand the responsibilities of health and safety in the workplace • Understand performance management principles • Establish Key Performance Indicators for a team and for individuals • Understand motivation for individuals and the teams • Understand the process of team formation • Deal with conflict and difficult situations within the team • Discuss coaching practices and learn how to coach your team on-the-job

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SHORT COURSES LEADERSHIP AND MANAGEMENT

MANAGING FOR DIVERSITY DURATION: 1 day INVESTMENT:

Member

Non-Member

$930 + GST

$,1200 + GST

AVOID UNCONSCIOUS BIAS AND EMBRACE THE BENEFITS OF DIVERSITY AT WORK.

OVERVIEW: Learn how recognise your own unconscious and conscious biases. Put strategies in place to become more inclusive. Learn what to do when you observe behaviours in others which are not inclusive.

WHO FOR: • Anyone looking to raise self awareness of diversity and unconscious bias. • Anyone who wants to learn strategies for overcoming boas in the workplace

EMPLOYER BENEFITS: You will gain the skills to avoid accidental discrimination, which can affect employees’ commitment, job satisfaction and workplace tension.

LEARNING OUTCOMES: You will be able to apply the skills you learn not only in the workplace but in all areas of your life. At the completion of the workshop, you will be able to understand: • The relationship between diversity and inclusiveness • The megatrends impacting diversity in the workforce • What unconscious bias is, and why it occurs • How the brain works in this regard and the decision making process • The outcomes and consequence of such behaviour in the workplace • Individual strategies to overcome unconscious bias in decision making • Organisational strategies to overcome unconscious bias behaviours • Why diversity and inclusiveness are important for workplace productivity and engagement • Current New Zealand employment legislation

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SHORT COURSES LEADERSHIP AND MANAGEMENT

DESIGN THINKING DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$1,380 + GST

APPLYING THE PRINCIPLES OF DESIGN TO THE WAY PEOPLE WORK.

OVERVIEW: Gain skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems. This course introduces design thinking concepts to organisational leaders. It uses a selection of design tools and methods so that participants can experience the typical elements in a design life cycle. Often referred to a human-centred design, we start with identifying and clarifying the question we want to answer and then learn what people do to create new insights, before developing and testing ideas which lead to new innovations. Design thinking is not just for products and services.  The principles can be applied to improve user acceptance in internal change initiatives which require engagement as well as the creation and adoption of new innovations for customers.

WHO FOR: • Anyone who is interested in thinking outside the box to solve problems and drive better outcomes.

EMPLOYER BENEFITS: Employees will be able to implement changes required to move the business forward around the three key phases in design thinking: • Inspiration – frame up the right question and then observe what people do in order to develop insights into their needs and build user acceptance. • Ideation – look for design opportunities based on insights from the inspiration phase and iteratively prototype possible solutions. • Implementation – create experiments to test out possible solutions and turn your ideas into action.

LEARNING OUTCOMES: • Understand the Design Thinking innovation process and how it can be applied in an organisational context. • Explore and experiment with a range of design tools and methods on different hands-on design challenges. • Take away a toolkit to apply design thinking back in the workplace.

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SHORT COURSES

COMMUNICATIONS


SHORT COURSES COMMUNICATIONS

BUSINESS COMMUNICATION DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$1,380 + GST

COMMUNICATION IS VITAL FOR SUCCESS.

OVERVIEW: For the better part of every day, we are communicating to and with others. Whether it’s the presentation you deliver in the boardroom, the level of attention you give your employees or the look you give the cat, it all means something. This course is for you want to improve your personal and professional communication including your presenting and writing skills. Learn to understand the different methods of communication and how to make the most of each of them. Watch the benefits of clear communication as they trickle down throughout the organisation and positively impact everyone involved.

WHO FOR: • Anyone who wants to improve your personal and professional communication including your presenting and writing skills.

EMPLOYER BENEFITS: • You will be able to overcome communication barriers, listen and ask questions more effectively, write and present clearly, and give and receive feedback.

LEARNING OUTCOMES: • Apply current communication theories to business situations • Identify and explain how personal factors and behaviours can influence the communication process in business • Decipher the differences of self-concept including self-esteem, self-awareness, perceptions and culture • Apply techniques involving active listening, managing differences and giving and receiving constructive feedback • Demonstrate formal written and oral presentation skills that are clear and concise • Analyse the interactions between communication practice and organisational performance

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SHORT COURSES

GOVERNANCE


SHORT COURSES GOVERNANCE

INTRODUCTION TO ADVISORY BOARDS DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$1,380 + GST

IS BOARD EXPERIENCE ON YOUR BROAD HORIZON?

OVERVIEW: Do you have skills, experience, knowledge and networks that you can bring to the Advisory Board table? Learn how it could work for you, your professional services business and your business clients. Advisory Boards improve business decision making capabilities, increases accountability, allow for better planning, risk assessments and growth. Discover how this fresh approach to growing and managing your business brings the value of experience from experts and gives you a 360° view of your company.

WHO FOR: • Business owners wanting to set up an Advisory Board • Advisors and directors wanting to provide services as Advisory Boards members

EMPLOYER BENEFITS: Having an active understanding of advisory boards can help you decide whether it’s right for your business.

LEARNING OUTCOMES: • Learn what an Advisory Board is and how it differs from a Board of Directors • Work through Steps for “How to Set up Your Advisory Board” including checklists and guides. Plus, templates to take away and use • Use a 90 Day Action Plan template to help get your new Advisory Board underway • Hear from people already engaged in an Advisory Board • Determine what you bring to the Advisory Board table • Discover your advisory board profile • Lean to market yourself for Advisory Board roles • Learn expectations from business owners • Learn the key strategies for board member effectiveness

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SHORT COURSES

HUMAN RESOURCES


SHORT COURSES HUMAN RESOURCES

LEADERSHIP RESPONSES TO WORKPLACE INCIVILITY DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$1,380 + GST

EDUCATION AND TRAINING ARE POWERFUL TOOLS TO CHALLENGE INAPPROPRIATE BEHAVIOUR SUCH AS BULLYING AND PROVIDE POSITIVE ROLE MODELS.

OVERVIEW: Identifying and intervening with workplace incivility, abrasive and bullying behaviour can be challenging. Leaders may feel unable to act until a formal complaint is made but at that point significant workplace disruption has already occurred. This workshop uses authentic case studies and group exercises to develop awareness of what constitutes and causes abrasive behaviour and explores best management practice in early intervention.

WHO FOR: Anyone who wants evidence-based methodology for addressing abrasive behaviour in the workplace in its early stages without resorting to formal investigations or moving to formal disciplinary processes.

EMPLOYER BENEFITS: Abrasive conduct is a health and safety issue. Policy and complaint procedures on their own are not sufficient to create a respectful and safe workplace. More can be achieved if leaders are confident and have the tools to deal with cases at an early stage

LEARNING OUTCOMES: • Identify the characteristics of abrasive behaviour • Understand the difference between performance and conduct • Gain a deeper understanding of the causes of such behaviour • Explore the characteristics of (chronic) ‘abrasives’; and their potential for change • Organisational dynamics: the criticality of consequences; and providing a psychologically safe workplace • Consider characteristic management responses to ‘abrasives’: avoidance & admonishment; and the impact of these responses • Develop practical interventions, frameworks, and options for dealing with people with abrasive tendencies • Map out a personalised plan of action for each case • Discuss coaching practices and learn how to coach your team on-the-job

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SHORT COURSES HUMAN RESOURCES

MANAGING CONFLICT DURATION: 2 days INVESTMENT:

Member

Non-Member

$990+ GST

$1,380 + GST

LEARN HOW TO PREVENT AND MANAGE CONFLICT, RATHER THAN JUST REACT TO IT, AND TRY OUT APPROACHES THAT SUPPORT POSITIVE OUTCOMES.

OVERVIEW: The way we feel about conflict drives our behaviour and has an impact on the people around us. This course will give you insight into the conflict behaviour of yourselves and others. Learn how to prevent and manage conflict, rather than just react to it, and try out approaches that support positive outcomes.

WHO FOR: • Anyone struggling with conflict issues at work, such as inter-team disputes, bullying or power plays • Anyone wanting to learn and enhance personal skills to deal more effectively with situations involving conflict

EMPLOYER BENEFITS: • You will build your ability to deal with disputes within your organisation focusing on positive outcomes for all parties.

LEARNING OUTCOMES: • Recognise when conflict is likely to occur • Identify the differences in how conflict manifests • Know how to prevent conflict from escalating • Assess the best approach to use when managing conflict • Apply effective problem solving skills • Use win-win negotiating techniques to resolve conflict • Develop practical interventions, frameworks, and options for dealing with people with abrasive tendencies • Map out a personalised plan of action for each case • Discuss coaching practices and learn how to coach your team on-the-job

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SHORT COURSES HUMAN RESOURCES

HUMAN RESOURCE MANAGEMENT DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$,1,380 + GST

PEOPLE ARE YOUR ORGANISATION’S GREATEST ASSET. YOUR ABILITY TO MANAGE THEM EFFECTIVELY WILL DETERMINE THEIR SUCCESS AND YOURS.

OVERVIEW: Learn the key components of HR with this introductory course. Discover how HR practice can add real value to your business.

WHO FOR: Are a manager with HR responsibilities Want to broaden your understanding of HR functions within a business

EMPLOYER BENEFITS: • Manager with HR responsibilities who wants a broader understanding of HR functions within a business

LEARNING OUTCOMES: • Develop job documentation • Evaluate and select recruitment and selection options • Understand the role of performance management • Develop a leadership and development training programme to meet individual and organisational needs • Understand how to develop equitable reward structures • Understand and apply current New Zealand employment legislation

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SHORT COURSES

PROJECT MANAGEMENT


SHORT COURSES PROJECT MANAGEMENT

PROJECT MANAGEMENT FUNDAMENTALS DURATION: 3 days INVESTMENT:

Member

Non-Member

$1,390 + GST

$1,790 + GST

DELIVER YOUR PROJECTS WITHIN BUDGET, ON TIME, AND WITH HIGH QUALITY RESULTS.

OVERVIEW: This course covers the end-to-end project lifecycle. Gain an overview of the tools, techniques and resources necessary to manage large projects. Learn to plan and implement projects efficiently and turn your leadership skills into measurable performance.

WHO FOR: • Are new to project management • Are looking to learn practical tools and practices to apply to projects at your work

EMPLOYER BENEFITS: You will have the skills, tools and knowledge to effectively contribute to, or manage, workplace projects.

LEARNING OUTCOMES: • Scope out a project • Create a work breakdown structure • Create a baseline network plan • Create a resource chart for a simple project • Estimate project completion time • Estimate project budgets • Successfully close a project • Evaluate and report on project performance

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SHORT COURSES

TRAINING & ASSESSMENT


SHORT COURSES TRAINING & ASSESSMENT

TRAIN THE TRAINER DURATION: 2 days INVESTMENT:

Member

Non-Member

$1,240 + GST

$1,630 + GST

GET THE SKILLS AND KNOWLEDGE YOU NEED TO PLAN AND PRESENT IMPACTFUL AND MEMORABLE TRAINING SESSIONS.

OVERVIEW: You will learn every step of the training process. From understanding learning styles and needs of others, through to structuring and delivering workshops.

WHO FOR: • A manager or supervisor who trains others on-the-job • An in-company training officer • An experienced trainer • Looking to gain the National Certificate in Adult Education and Training (Level 4)

EMPLOYER BENEFITS: Your training sessions will be better planned and have more impact, increasing learning within the workplace

LEARNING OUTCOMES: • Understand your own learning style and develop instruction to meet a diversity of other styles • Design and select training methods to enhance learning outcomes • Be confident, comfortable and competent in facilitating learning • Learn new techniques to enliven your training sessions • Analyse your training style and the style and effectiveness of other trainers

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SHORT COURSES TRAINING & ASSESSMENT

PRESENTATION SKILLS DURATION: 2 days INVESTMENT:

Member

Non-Member

$990 + GST

$1,380 + GST

HOW TO BE CONFIDENT, CREDIBLE AND COMPELLING.

OVERVIEW: There are two key elements to a presentation which resonates with its audience – preparing your content and preparing yourself. Both elements need to be in sync before a presentation will command attention and be credible. Luckily delivering persuasive, engaging and dynamic presentations is a skill that can be learned in this very popular short course.

WHO FOR: • Being an effective presenter is important in your role but the idea of ‘having to do a presentation’’ currently fills you with dread. • You want to increase your confidence, influence and impact when presenting in meetings, conferences, with clients or internal teams and be memorable for all the right reasons.

EMPLOYER BENEFITS: • Anyone who wants to increase confidence, influence and impact when presenting in meetings, conferences, with clients or internal teams and be memorable for all the right reasons.

LEARNING OUTCOMES: • Become more confident, controlled and at ease when presenting • Find the presentation style that is most natural for you • Use a one page planner to quickly create your content • Create key messages that resonate with your audience • Tailor your business presentations to be persuasive in a range of situations and with different audiences • Choose appropriate delivery techniques – body language, voice, eye contact and movement based on the audience and subject • Handle questions and objections on the fly • Comfortably use stories, metaphors and analogies for more emotional impact • The appropriate use of visual aids

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SHORT COURSES TRAINING & ASSESSMENT

THINK ON YOUR FEET DURATION: 2 days INVESTMENT:

Member

Non-Member

$1,240 + GST

$1,630 + GST

ITS ALWAYS IMPRESSIVE WHEN YOU CAN PERFORM WELL ON THE SPOT.

OVERVIEW: The ability to think on your feet is a skill that marks us out as confident and in control. Learn to communicate with clarity, brevity and impact. Even under pressure. Be more effective in meetings, one to one conversations and presentations. Learn to focus on key issues, organise ideas and answer hard questions with confidence. Never get caught on the spot again.

WHO FOR: • Anyone who deals with difficult questions and who are often put on the spot • Anyone who want to be seen as leaders and want to be able to sway others

EMPLOYER BENEFITS: You will be able to deliver well-structured, clear and concise communication to get better outcomes.

LEARNING OUTCOMES: The workshop is filled with practice, coaching and feedback. At the completion of the workshop,you will be able to: • • • • • • • •

Quickly organise information Have persuasive conversations Perform better under pressure Give clear replies to questions and answers Improvise using proven methods Learn new ways to calm situations and buy time Listen for underlying hopes and fears Turn anxiety into positive energy

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MEMBERSHIP

MEMBERSHIP SHOW THE WORLD YOU MEAN BUSINESS If you are serious about achieving more, raising your confidence and improving your career prospects, or are looking to build your business from the inside out, take a look at our membership benefits.

MEMBER-ONLY RATES Build capability with yourself and your organisation. Member rates on all courses qualifications, incompany solutions and diagnostic tools for you and your business.

FREE INSPIRATIONAL EVENTS Free access to innovative and thought provoking events run with respected global leaders.

PROFESSIONAL RECOGNITION Include a post-nominal identifier on business cards and email signatures to reflect your expertise and experience.

LATEST RESEARCH AWARD & PRESTIGE We proudly sponsor awards and opportunities in recognition of professional excellence across NZ. Be the first to know and gain the recognition you deserve.

COACHING

Access the latest research and insight on NZ businesses. Together with Massey University we are conducting a large-scale, first of its kind national survey of NZ businesses to examine current practices and trends within learning and development.

The opportunity for organisations and individuals to receive high quality, professional executive coaching sessions, at the IMNZ premises in CBD Auckland and Wellington.

MANAGEMENT CAPABILITY INDEX

NETWORK WITH THE BEST

FREE WORKING SPACE

Build relationships, capability and knowledge. Network with some of NZ’s most influential thought leaders and organisations.

When available, individual members can use our conveniently located Auckland and Wellington offices. With access to WIFI, research and coffee.

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IMNZ members have the opportunity to participate in this global research and receive member rates for the completed survey.

2017 TRAINING DIRECTORY


INTRODUCTION MEMBERSHIP

VENUE HIRE

GET IN TOUCH

Special venue hire rates for our rooms in central Auckland and Wellington. Catering services also available.

We have membership packages for organisations of all sizes and professionals at all stages. If you want to know more about what membership could do for you and or your business please contact our membership team now.

LATEST NEWS A subscription to the monthly magazine NZBusiness and NZManagement to keep you informed. Receive fortnightly newsletters filled with opportunities and inspiration.

09 303 9100 enquiries@imnz.net.nz

INTERNATIONAL SUPPORT As a member of IMNZ you can gain membership to Management Institutes around the world as part of Asian Association of Management Organisations (AAMO).

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TERMS AND CONDITIONS AND VENUE INFORMATION

TERMS AND CONDITIONS AND VENUE INFORMATION NZIM Inc is trading as the Institute of Management New Zealand – IMNZ

2. VENUE INFORMATION

1. IMNZ TERMS AND CONDITIONS

2.1 COURSE TIMINGS

Programme dates, times, learning outcomes and facilitators are occasionally subject to change. Should these change, IMNZ will make every effort to inform you of these changes prior to the programme commencement.

• A  ll IMNZ Inc. courses start at 9:00am and finish at approximately 4:30pm. All effort will be made to notify participants should these timings change.

Should a programme fail to attract a minimum number of participants, IMNZ reserves the right to cancel the programme. Notification of cancellation will be made at least 10 working days prior to programme commencement.

• A  workbook, pen and notepad will be provided to all participants. All attendees to a short course will receive a Certificate of Achievement upon completion of the course.

1.1  GENERAL CONDITIONS OF ENROLMENT, REGISTRATION AND PAYMENT • A  ll registrations are confirmed in writing before the programme commences. • P  rogramme fees are payable prior to programme commencement. • A  ll cancellations, substitutions and transfers must be received in writing (email). 1.2  SUBSTITUTION, CANCELLATION, TRANSFERS AND FAILURE TO ATTEND • S  ubstitution of participants is permitted at any stage and will not incur a fee. • C  ancellations and transfer requests received at least 10 working days prior to programme commencement are permitted with no fee incurred. • C  ancellations received less than 10 working days prior to programme commencement will not be entitled to a refund, however a minimum refund may be evaluated on a case by case basis. • T  he exception to the above cancellation policy applies to those participants enrolled in a full qualification (of three months duration or more). These participants are entitled to a refund if they withdraw up to 8 days after the commencement of the qualification. The refund will be equal to the amount paid, less a deduction of 10% or $500, whichever is less. • T  ransfer requests received between 5 and 9 days prior to programme commencement will incur a fee of 25% of the programme fee. • T  ransfer requests received less than 5 days prior to programme commencement will incur a fee of 50% of the programme fee.

2.2 COURSE MATERIAL

• A  ll participants will be notified prior to course commencement if they are required to bring any extra material or resources to the course. 2.3 CATERING • A  ll course attendees are provided with a light morning tea, lunch, and a light afternoon tea. Please advise IMNZ by 4:00pm two days prior to the course commencement if you have any special dietary requirements. We cannot guarantee that your dietary requirement will be granted by the caterers if the request is received after this time. 3. STUDENT FEE PROTECTION • T  he New Zealand Government requires all private training establishments offering any qualifications registered with the New Zealand Qualifications Authority (NZQA), to have some form of protection for fees paid to them in advance. These requirements are outlined in the NZQA (www.nzqa.govt.nz). • F  ee Protect is a student fee trust account which ensures you receive a refund of the fees (or portion of fees) you pay to IMNZ, if IMNZ is unable to complete the course, for example due to closure, insolvency or loss of NZQA accreditation. 4. MARKETING •

The information provided in the IMNZ Training Guide is provided for informational purposes only. The materials are general in nature; they are not offered as advice on a particular matter and should not be relied on as such.

Although every reasonable effort is made to present current and accurate information, IMNZ makes no guarantees of any kind. IMNZ reserves the right to change the content of this training guide at any time without prior notice.

• To view the full Marketing terms and conditions please visit www.imnz.co.nz

• F  ailure to attend any programme incurs the full fee with no refund.

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where leaders learn

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