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INFORMATIVE BOROONDARA


Informative Boroondara | The City of Boroondara

TABLE OF CONTENT

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INTRODUCTION

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STRATEGY SUMMARY

9

CONTENT ANALYSIS

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CUSTOMER JOURNEY EXPERIENCE

12

SUMMARY

13

PROPOSAL

15

COMMUNICATION STATEMENT

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OBJECTIVE

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RECOMMENDATIONS

19

VISUALISATIONS

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MARKETING

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OUTCOMES

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CUSTOMER JOURNEY EXPERIENCE

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SUMMARY

41

REFERENCES

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Informative Boroondara | The City of Boroondara

INTRODUCTION

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Informative Boroondara | The City of Boroondara

ABOUT US

THE CITY OF BOROONDARA

REACH

ABOUT

We are an organisation that specialises in designing and implementing

The City of Boroondara is a metropolitan council, representing more

way-finding solutions. We provide recommendations based on research

than 165,000 people in the inner-eastern suburbs of Melbourne. The

we have conducted within the environment. With our research of the

‘City of Harmony’ has one of the highest rankings of ‘quality of life’

usability and social interaction of existing medias and signage we make an

in Australia and number one in Victoria. This prestigious honor is

assessment to further improve and develop contemporary solutions.

something the City of Boroondara values highly and wants to sustain. One way in which the City of Boroondara continues to uphold its strong reputation is “by maintaining the character of the neighbourhoods.” This is done so by continuously protecting and improving Boroondara.

STAKEHOLDERS LOCAL BUSINESSES - RESIDENTS - VISITORS The City of Boroondara aims to enhance certain facilities and services

ANDREW RAHMAN Co-founder

in order to maintain the character of the neighborhoods. Boroondara is a predominantly residential area, with some commercial and educational land use. Which means these amenities involve local businesses and visitors of the City of Boroondara as well.

COMMUNITY VALUES Heritage buildings

RACHEL LEONG Co-founder

Parks, gardens & wildlife A suburban lifestyle close to the CBD Desirable place to live Its beauty

SAMANTHA KENNEDY-HELSTRUP Co-founder

Unique shopping centers Community facilities

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Informative Boroondara | The City of Boroondara

ST R AT E G Y

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Informative Boroondara | The City of Boroondara

CONTENT ANALYSIS GLENFERRIE SHOPPING PRECINCT

CAMBERWELL SHOPPING PRECINCT

Located between Burwood and Barkers roads in Hawthorn, Glenferrie

Camberwell Shopping precinct is centred on Burke, Camberwell and

Shopping precinct has a great variety retailers and community facilities.

Riversdale roads in Camberwell. The precinct has offers stylish street

It also has an active night life with great restaurants and two nightclubs.

shopping, which includes major chain retailers, antique stores, and

The available signage isn’t very user friendly. All kiosks include the same

unique retailers. It also includes a vibrant cafe and restaurant scene,

map that doesn’t well represent the specific location of the kiosk, just

the elegant art deco Rivoli Cinema and the Sunday Market. Due to

general information of the entire area of the Shopping Precinct.

abundance of information, there are more than 3 kinds of info kiosks and unnecessary signage that isn’t consistent throughout the area.

POSITIVES

NEGATIVES

POSITIVES

NEGATIVES

Colour coded

Only 5 present

Understandable map

Had 3 different kinds of kiosks

Detailed key

Indicators only appear on kiosk

Includes duration for walking

Only available along Burke Road

Includes highlights

Minimal extra sign indicators

Includes indicators

Multiple sign designs

Detailed points of interest

GREYTHORN SHOPPING CENTRE

KEW JUNCTION

Greythorn shopping centre is located on Doncaster Road near Tannock

Kew Junction shopping centre is located along High Street and Cotham

Street, Balwyn North. There are amusing life-size sculptures representing

Road, in Kew. Cosmopolitan cafes and restaurants are a feature of this

local characters in the centre, a lollipop lady, fireman and Dalmatian, a

area, while everyday needs are met by high quality fresh food shops and

baker and, of course, a shopper. Greythorn provide many boutique retail

a number of service businesses. There is plenty of parking behind the

shops and has a great restaurant and cafe atmosphere.

shops and includes many public transport options.

POSITIVES

POSITIVES

Easily visible

10

NEGATIVES

NEGATIVES

Only shows restaurants and cafes

Understandable map

Only 3 available

No map

Includes duration for walking

Separate navigation for shops

No extra sign indicators

Includes imagery

No extra sign indicators

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Informative Boroondara | The City of Boroondara

CUSTOMER JOURNEY EXPERIENCE

SUMMARY

TRAVELLING TO HAWTHORN AQUATIC CENTRE

CONTENT ANALYSIS

CURRENT STATE

With much research into the current way-finding systems we came to conclude that the current systems in place had separations and inconsistencies and lacked cohesion. The current implementations are Name: Tim

New member of Hawthorn Aquatic Centre

Age: 25 Years old

Travels by public transport and walking

Location: Box Hill

From the observational research conducted, it can be noted that certain aspects of the current Boroondara navigation and way-finding system work sufficiently, whilst others are less efficient. Typically the final

Not familiar with Glenferrie area

Occupation: Student

flawed, ineffective and most noticeably inadequate.

destination signage is consistent and functioning, whilst the way-finding section is lacking.

PHASE

ACTIONS

RESEARCH & PLANNING • Check Aquatic Centre map via smartphone • Plan schedule on classes

FIND SIGNAGE

EXPLORATION

• Look around for signs • Sign found • Read map • Memorise direction to Hawthorn Aquatic Centre

• Follow directions by memory • Continue moving forward without explicit guidance • Couldn’t find location • Unsure whereabouts

FIND SIGNAGE SECOND ATTEMPT • Wonder around • Signage doesn't have proper direction • Use smartphone for navigation • Continue journey with smartphone

DESTINATION • Look for main entrance • Takes time to navigate and reach the location • Late for class

KEY FAULTS Inconsistencies between locations Lacks cohesion Inefficient availability Out-dated & inadequate navigation Boroondara’s character isn’t well identified Current implementations are flawed & ineffective

Positive Negative

FEELING • Excited for new class

EXPERIENCE

OVERALL EFFICIENCY

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• Easy access through online maps (Google, Apple)

• Looking forward to explore new places

• Simple signs • Detailed maps of available locations

• Confused about roads and directions

• Inconsistent signage • Cause confusion • Signage not visible • Takes longer time to reach destination

• Frustrated • Wasted time searching for directions

• Signage lacks efficiency • Signs have no clear indication direct target location • Need to rely on smartphone and GPS

• Upset for missing class • Disappointed on signage efficiency

• Wasted time • Bad experience

KEW EAST

BALWYN NORTH

KEW DEEPDENE HAWTHORN HAWTHORN EAST

BALWYN

CANTER- SURRY BURY HILLS

CAMBERWELL

GLEN IRIS

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Informative Boroondara | The City of Boroondara

PROPOSAL

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Informative Boroondara | The City of Boroondara

COMMUNICATION STATEMENT

OBJECTIVE

KEY ELEMENTS INFORMATION - CONNECTIVITY -

THE AIM OF THE PROPOSAL IS TO IMPROVE THE CITY OF BOROONDARA BY IMPLEMENTING A CONSISTENT WAY-FINDING SYSTEM

EFFICIENCY

Our proposed system will create a safe, efficient and enhanced experience for users. Congested areas and pedestrian walkways can be confusing and overwhelming to navigate. Our system will eliminate this predicament for the community. The system will improve and strengthen the communities main central hubs, which will overall enhance the City of Boroondara. By implementing a new way-finding system, it will uphold and improve Boroondara's level of sophistication and desirability. It will also help to maintain of the character of Boroondara and ensure it is protected and improved. With this proposal, we will aid council in meeting the needs of the citizens and continuing to provide better facilities for the local community.

CENTRAL HUB LOCATIONS Glenferrie Road Shopping Precinct Swinburne University of Technology Camberwell Shopping Precinct Kew Junction Ashburton Shopping Centre Balwyn Shopping Centre Burwood Village North Balwyn Village Maling Road

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Informative Boroondara | The City of Boroondara

R E CO M M E N D AT I O N S

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Informative Boroondara | The City of Boroondara

WAY-FINDING SYSTEM SIGNAGE KEY 1. Information post 2. Navigation poll

2

3. Checkpoint signage

Glenferrie Private Hospital

4. Suitable signage: wall

10 minutes

Taxi Rank 2 minutes

5. Projection indicator

Central Gardens 5 minutes

Swinburne University

6. Interactive kiosk

3

8 minutes

1km

10 minutes

4 500m

Glenferrie Shopping Precinct POINTS OF INTEREST Emergency Fire Station Boroonda ra h ealth cen re Glen ferrie Pri vate Hospital

Swinburne Uni versity

Safeway Cole s Resturants Cafes

G6

Rossbourne School

A3

St. Josephs Prima r y School

B7

Glen ferrie Prima r y Schoo l

H7

Municipal & Churches Angli can Chu rch Ba ptist Chu rch

Glenferrie Stat i o n Glennferrie O va l

E4 F6

Telephone

Hawthorn Tennis Clu b

D5

Glenn ferrie O val

G6

Rifle Clu b

H7

Central Garden s

J10

D ean Ave n u e

D9

G ra ce Par k

J10

Scullin Par k

D6

L E Bay Reser ve

D7

ATM

Sports & Leisure

Grace Park Lawn Clu b

Parks & Gardens

J10

D4 A4

Information

1 minutes

Parkin g

Parking E4 F6

A3 B7

D9

Catholic Chu rch Uniting Chu rch

6

50m

D5 G6

Fast Food Ba rs & Club s

Appian Way Re s e r ve

5 minutes

KEY

Retail E4 F6 D5

Education

Information

1

Stadiu m

Toilets

A3 B7

Parkin g

H7

MCC Bowls Cl ub

J 10

Hawthorn Aqu atic & Leisu re Cent re

D9

Trains Trams Taxi Rank

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Informative Boroondara | The City of Boroondara

STYLE GUIDE

INFORMATION POSTS

TYPOGRAPHY

Source Sans Pro BOLD

AaBbCcDe 01234567 Source Sans Pro REGULAR

AaBbCcDe 01234567 Source Sans Pro

Aa Aa

Aa Aa Aa Aa

Headings

AaBbCcDe 01234567

The quick brown fox jumped over the lazy dog

Source Sans Pro

Body Text The quick brown fox jumped over the lazy dog

Highlights The quick brown fox jumped over the lazy dog

STATIC MEDIA

AaBbCcDe 01234567 Source Sans Pro REGULAR

AaBbCcDe 01234567 Source Sans Pro LIGHT

Aa Aa Aa Aa

Aa Aa

Headings The quick brown fox jumped over the lazy dog

Body Text The quick brown fox jumped over the lazy dog

Highlights The quick brown fox jumped over the lazy dog

DYNAMIC MEDIA

COLOUR GUIDE

Glenferrie Shopping Precinct POINTS OF INTEREST Emergency Fire Station

F6 D5

Education Swinburne Uni versity Rossbourne School St. Josephs Prima r y School Glen ferrie Prima r y Schoo l

G6 A3

Glenferrie Stat ion

E4

F6

Glennferrie O va l

F6

D5

Safeway

Cafes

G6

Fast Food

A3

Ba rs & Club s

B7

Parks & Gardens Appian Way Res er ve

Hawthorn Tennis Clu b

D5

Glenn ferrie O val

G6

Grace Park Lawn Clu b

A3

Rifle Clu b

J10 D9

D9

Gra ce Par k

J10

Catholic Chu rch

D4

Scullin Park

D6

A4

L E Bay Reser ve

D7

Stadiu m

Telephone AT M

Sports & Leisure

H7

Central Garden s D ean Aven ue

Uniting Chu rch

Ba ptist Chu rch

ICONOGRAPHY

J10

Parking

Parking E4

Cole s Resturants

B7 H7

Municipal & Churches Angli can Chu rch

KEY

Retail E4

Boroonda ra h ealth ce n re Glen ferrie Pri vate Hospital

Information

AaBbCcDe 01234567

B7

Toilets Parkin g

H7

MCC Bowls Cl ub

J 10

Hawthorn Aqu atic & Leisu re Cent re

D9

Trains Trams Taxi Rank

NON-INTERACTIVE KIOSKS The information posts will be a prolific solution and implemented in the active central hubs as well as exterior parts of the communities. This will ensure that people are getting the information and help they need to navigate around the community. It’s imperative for a way-finding system to be effective and efficient. It needs to be able to

These posts will act as the central source of information for people

communicate to all demographics that use the system. The use of typography and iconography

to navigate from. The checkpoint singage will confirm for the user

must be suitable and universal for all applications. The use of a sans serif font called

that they are using the information correctly and navigating in their

“SourceSansPro” that was a strong and suitable choice, as it has been used is many way-finding

desired direction.

systems around the world. Iconography was a necessary part of the system as it communicates

With considerations and development of the typesetting and

to all people of the community, including people of different ages and dialects. We decided

information layout, the information display will provide quick

to design our own in order to create an intuitive and identifiable solution. We also came up

access and emphasise hotspots in the surrounding areas so people

with an innovative colour scheme that incorporates Boroondara’s identity. The use of dark and

can find their bearings with ease. The map is designed for quick

light grey within the system differentiates the static media, signage, from the dynamic media,

understanding, with the use of icons and colour.

interactive interfaces. This is due to the importance of legibility and readability. 22

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Informative Boroondara | The City of Boroondara

SUITABLE SIGNAGE CHECKPOINT SIGNAGE The checkpoint signage solution will compliment the whole strategy in way finding around the community working in conjunction with the navigation post and other solutions. The checkpoint signage is a great tool that will literally keep people on

1km

10 minutes

track. Much like the navigation post the checkpoints will be a solution that can be implemented throughout the wider community but will contain a lesser amount of textual information and arranged in a more simplified format so that they can be made a suitable size and be placed in convenient areas. These signs are particular

500m 5 minutes

colours that match their categorised theme. The colours are eye catching for people on the move, such as a cyclists or runners.

tal

50m

1 minutes

Central Gardens 5 minutes

Swinburne University 8 minutes

YOU ARE AT:

Glenferrie Station WALL SIGN

Hawthorn Aquatic & Leisure Centre 2 minutes

Tram Stop 74

Suitable signage will be the answer to navigation on the go. Adaptive signage solutions will be implemented in areas with significan­t amounts of activity and with environmentally sensitive application. This will especially benefit areas with heavy foot traffic and restrictive flow. These signs will display simplified and localised directions in order to keep the movement and re-insure commuters they are heading in the right direction. Generally this signage will be more effective in

3 minutes

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activity hubs and train stations but also has application in quiet streets, parks and footpaths as well.

NAVIGATION POLL The navigation poll will contain information to help people navigate to popular landmarks and activity areas through out Boroondara. There will be no restriction to the locations or placement of this versatile solution as our recommendation is to place them in less populated areas just as frequently as active hubs or major central locations in order to unite the whole community and aid in way finding where other options are not available. On these signs you will find the same iconography included in your digital platforms and throughout the whole way finding system as well as distances and popular or sort after locations.

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Informative Boroondara | The City of Boroondara

INTERACTIVE KIOSK INTERFACE DESIGN The interface design is heuristic for users and compliments the use of other platforms like the app and website. The interactive display will consist of a user interface design that is a closely simplified version of the app to provide an understandable and intuitive solution that is suitable for familiar and non-familiar users. A menu with hotspots and categorized interest will all be included. This interactive design is suitable for maximizing access to locational and navigation content. It also provides a great resource for the council and community as it can be easily updatable. People from the community and the council will be able to influence and manage content that informs the community and spread awareness about certain events and directions relative to the timing. The stand will also have an area that contains space for print material like the Hotspots handout.

Home Direction s

Information

Cafes

Restaurants

Shopping

Bars & Clubs

Groceries

Quick Eats

Map Around m e

Time lapse

DETAILS The interactive kiosk will be a testament to the people of Boroondara

The interactive kiosk will be

as a collective group of sophisticated individuals in the community.

used for areas that have high

Business orientated, socialites and contributors all have the potential

amounts of foot traffic and

for a massive gain in efficiency and communication with this heuristic

where confusion for navigation

solution. The kiosk will work very similarly to the app in terms of

may occur. Such areas may

navigation and user interface features. This will support the cohesion

include major train stations, like

of the whole system and provide an intuitive experience. Users will have

Glenferrie, or shopping precincts,

access to more information and locations therefore they will be able

like Camberwell.

Settings

to pinpoint and reach destinations on a magnified scale, without the reliance of personal devices.

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Informative Boroondara | The City of Boroondara

PRINT LITERATURE

HOTSPOTS This print literature will assist in the circulation of information and navigation. It will serve the purpose of highlighting hotspots in recognised active central hubs of major suburbs throughout the city of Boroondara. On the handout you will find a range of different information including near by bars, clubs, restaurants, cafĂŠs, fast food, bathrooms, transportation, emergency and more. The front of the handout includes a map with a grid, and a key for the icons. The back of the handout includes a detailed description about specific restaurants and cafes in the area. It also includes open hours and contact details. Local businesses can benefit from these handouts as they are a form of advertising for them. The handouts can be edited with new content frequency to create equal opportunities for businesses. 28

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Informative Boroondara | The City of Boroondara

PROJECTION SIGNAGE

DIGITAL NOTICE BOARD INTERACTIVE SCREEN Digital Notice boards serve the purpose of displaying information for events, communicating directions as well as relaying future developments and other engagements that concern the wider community. The advantage of having digital boards as part of the solution is that they can be illuminated at night-time to create an enhanced amenity and improve the overall aura of the environment. Digital boards can become interactive when activated by a user. When not in use, they scroll though screens to circulate information and display navigational aid for a short amount of time. This means a person engaged in their commute is effortlessly able to have access to more information and important content as it becomes available.

GLENFERRIE RD

NIGHT-TIME LIGHT NAVIGATION The idea of projection signage is an achievable, user friendly and safety sensitive. It is an affordable solution that can be executed with LED lighting and simple template cut-outs which illuminate a symbol to achieve the effect. The two purposes it serves as an info system, and as a lighting-display beyond that of novelty. Not only will the projections display information in consistency to the rest of the way-finding system, it will increase the feeling of connection and safety within the community. The implementation of projection lighting will be especially helpful at night-time by illuminating footpaths, and in darker, less active areas such as train stations or parks. It can be used in appropriate areas to advantage the community in both navigation as well as overall safety and wellbeing.

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PHONE APPLICATION

Cafes

Restaurants

Shopping

Bars & Clubs

Groceries

Quick Eats

FUNCTIONALITY

SPECIFIC SEARCH

The ‘Reach’ application will be simple and easy to use due to its design. The home page includes major navigation topics for quick and efficient use. It also includes a search menu and navigation menu.

Users can navigate though the app simplify with the use of icons. These will also be available on the signs for them to compare and use as checkpoints on their journey to their destination.

VIRTUAL REALITY NAVIGATION As apart of our way-finding system, a phone application can be

The application will use the

implemented alongside to help assist users to navigate throughout

camera on the phone as a means

Boroondara. The application has a simple design, with clear icons

of navigating the user. This

and descriptions for easy use. The colour system operates the same

innovative feature will allow the

as the physical way-finding system that is implemented within the

user to seamlessly get from

city of Boroondara. Similarly, all icons and typography are consistent

A to B with detailed descriptions

throughout all executions of the system. This will make the experience

and visuals.

for the end users overall rewarding as it provides a coherent and efficient

What differentiates this

AROUND ME

TIME LAPSE

solution. The features within the application provide the user with a

application from others is

virtual experience of navigation though their phone, either being at the

that it’s pedestrian friendly.

location, or planning ahead. The app simulates navigation knowledge

It’s can show detail that other

to the user as if they are familiar with the location.

applications do not.

With the use of the camera, the user can point the phone in the direction of their choosing and the closest points of interest will pop-up on screen. In the example above, both the list and virtual navigations are shown, depending on the users preference.

The time lapse feature shows the user how specific locations appear at certain times of the day. By typing the location into the search bar, the user can get a virtual experience, this is good for showing atmosphere, night life and safety of a location.

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WEBSITE 1

2

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9

INFORMATIVE BOROONDARA MICRO-SITE

INTERACTIVITY

The micro-site is specially developed to give a fun, interactive and quick

1

users up to date about our upcoming way-finding system improvements. At the end of the page, there will be links for users to access the phone application, Boroondara's main web-page, and social media. 34

5-6

There will be checkpoints that appear in between major navigation signs for users to continue walking.

to guide user to scroll through the website.

scrolling site, that tells a narrative about the new and improved

within Boroondara. The site not only introduces the new system, it keeps

Home page: includes a short description

10

of what ‘Reach’ is, and simple navigation icon

information about the purpose of REACH. The micro-site is a continuous

instruction manual to explain the use of the various way-finding systems

7

6

8

way-finding system. As users scroll through the site, there is simple

4

3

7-8 2

Mascot passes through suitable signage, which

Icon bubbles pop up from kiosk to show that it gives indication and maps for user to navigate.

shows the direction of the central hub. 9-10 User reached destination and a smiley face 3-4 Pop-up windows appear when user hovers the

appears on mascot to show the efficiency of the

interactive kiosk. It gives simple information

navigating system. Links are provided on the last

about the functionality and how to use the platform.

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Informative Boroondara | The City of Boroondara

MARKETING COLLATERAL SOCIAL MEDIA Facebook and Twitter banners designed for the purpose of marketing our navigation system. It will be shared on social media to introduce our future way-finding system platforms. News and updates can be shared throughout social media to keep our users up to date about our latest systems. With the similarities of design elements implemented in the banners, they complement with our marketing collateral to maintain the consistency.

POSTER The poster is designed to intrigue people of the community. The interesting pattern and use of colour and line attracts the attention of a person to further read the description. The tag-line says "You'll just know where to go" and then further explains how Boroondara will be implementing a new wayfinding system. The use of the poster is to inform and gain interest about the new system. The colours used will be implement within the system, this will form a connection for the user, and applies the notion of consistency.

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OUTCOMES

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Informative Boroondara | The City of Boroondara

CUSTOMER JOURNEY EXPERIENCE

SUMMARY

TRAVELLING TO HAWTHORN AQUATIC CENTRE

FUTURE STATE

FUTURE STATE

An enhanced experience Increased efficiency Circulation of information

Name: Tim Age: 25 Years old Location: Box Hill Occupation: Student

PHASE

New member of Hawthorn Aquatic Centre

Improved journey experience

Travels by public transport and walking

Consistency for effortless use

Not familiar with Glenferrie areas

Creates an identity for the community of Boroondara Beneficial for both residents, visitors and businesses

RESEARCH & PLANNING

FIND SIGNAGE

EXPLORATION

• Search a location with mobile • Check Aquatic Centre timetable

• Saw interactive signage • Use the sign • Get direct navigation

• Start journey • Follow directions • More visible signs • Continue journey

FIND SIGNAGE SECOND ATTEMPT

PROPOSED SOLUTION DESTINATION

The proposed system includes six different platforms for navigation. These would be implemented throughout Boroondara, as required.

ACTIONS

• Used information kiosk to indicate current location • Directed to exact location

• Reached destination • Had a good journey experience

The system also includes a phone application for customisable navigation and a website to engage and inform the user about its use. This new system will benefit all residents, visitors and businesses who, unknowingly, are in current use of a system that is incomplete and past

Information

its expiry. There will also be a circulation of information about latest hotspots, events and areas for users to explore in Boroondara. This is to encourage the visitors to come back for their next visit, which helps to increase business in the area. This system will ensure to improve the safety, efficiency and an

Positive Negative

enhanced experience for an engaged and fast-paced community in

FEELING

the in outskirts of Melbourne. The most valuable resource today is • Excited for new class

• Looking forward to explore new places

• Signs constantly visible throughout the journey • Continue walking

• Get guidance and information from REACH navigating system

• Happy to reach destination on time • Satisfied with efficiency of signage

information and with this new system there will no longer be a shortage of communication and knowledge surrounding community happenings and whereabouts. Boroondara is a highly active area for business, community and social

• Easy access through available REACH app

EXPERIENCE

OVERALL EFFICIENCY

• Simple signs • Detailed maps of available locations

• Consistent signage, quick direct to location • Signage is constant and easily visible

• Efficient information on signs • Set user on right track

• Reached faster than expected • Gained more information through interactive kiosk

events, this system will provide extensive services in navigation around the community as well keeping people up to date with relevant and historical information in context to their surroundings. The new way-finding system is a contemporary solution that will enhance experiences for users. With increased efficiency, better circulation of information, and consistency throughout, this system will provide effortless use. Overall, the new system will improve journey experiences and create an identity for the community of Boroondara.

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REFERENCES CONTENT Boroondara Planning Schemes http://www.boroondara.vic.gov.au/your_council/building-planning/strategic-planning/boroondara-planning-scheme Boroondara Planning Matters http://www.dtpli.vic.gov.au/planning/planning-publications/newsletters-and-bulletins/planning-matters The Planning System Boroondara http://www.dtpli.vic.gov.au/planning/about-planning/a-guide-to-the-planningsystem Ammendment of the Hawthorn Shopping Plaza http://www.boroondara.vic.gov.au/your_council/building-planning/shopping-centre-improvement-plan/haw- thorn-east-shopping-centre Boroondara shopping centres https://www.boroondara.vic.gov.au/business/shopping-centres

IMAGES Cheers Bar Hawthorn (2014) retrieved from “https://plus.google.com/117458769151055530195/ photos/photo/6114148006231336114?pid=6114148006231336114&o id=112953618823464579032” Cheers Bar Hawthorn (2013) retrieved from “https://www.instagram.com/p/nGJ_6zJLf4/?taken-by=cheershawthorn” David Malan/Getty Images (2014) retrieved from “http://theinstitute.ieee.org/benefits/standards/helping-augmented-reality-reach-its-potential” Envelopes (2013) http://psdcovers.s3.amazonaws.com/wp-content/uploads/2013/07/ENVELOPE002r3.jpg

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Informative Boroondara  

This is a publication concerning residents of the community in Boroondarai who, unknowingly, are in current use of a system that is incomple...

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