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Advancing Knowledge through Virtual and In-Person Programs

Course Catalog 2021

Conferences Seminars Forums

Series Scholarships

Webinars OnDemand

And MORE ...

ilbanker.com | registrar@ilbanker.com | 217-789-9340


Updated July 7, 2021

Table of Contents Program Delivery ................................................................................................................................................2 Continuing Education ........................................................................................................................................2 Bank Financial Management .............................................................................................................................3 Compliance and Banking Law ...........................................................................................................................4 Lending: Ag, Commercial, Consumer, and Residential ..................................................................................9 Human Resources and Workplace Fundamentals ........................................................................................14 Management & Leadership ..............................................................................................................................16 Marketing & Sales .............................................................................................................................................18 Operations and Technology ............................................................................................................................19 Retail Banking ...................................................................................................................................................21 Wealth Management .........................................................................................................................................29

Illinois Bankers Education Services Team Callan Stapleton, CAE, President Cassie Mattson, CMP, Manager of Events and Future Leaders Alliance Bob Anderson, Manager, Education Relations and IT Support Denise Perez, Manager, Education and Training Amy Sale, Education Assistant

Connect with us! education@ilbanker.com

Check the Calendar of Events on the IBA website (www.ilbanker.com) for updates on our educational offerings.

Illinois Bankers Association

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ANNUAL CONFERENCE

AUGUST 11 – 14, 2021

A H YBRI D EVENT STREAME D T H ROU GH T H E IL L INOIS BANKERS APP  N D I N - P E RSO N I N B R A N SON , M ISSOURI AT T H E BRAN SON CON VE N T ION CE N T ER A


Updated July 7, 2021

Program Delivery

Continuing Education

Conferences provide specialized education and networking

Continuing Professional Education (CPE) The IBA is

opportunities that are necessary to stay competitive in today’s economic environment. Progressive educational content and innovative product showcases are the hallmark of IBA conferences.

recognized as a public accountant continuing professional education sponsor by the Illinois Department of Financial and Professional Regulation through December 31, 2021.

Seminars are held at various locations throughout the state.

an HRCI Approved Provider through December 31, 2021. This status allows the IBA to obtain pre-approval for recertification credit hours, based on HRCI standards, to HR-related educational programs.

These informative programs examine the industry’s hot topics and encourage discussion, questions and networking with peers.

Banking Forums These exclusive member-only peer to peer groups were created by bankers for bankers to provide open forums for the learning and sharing of ideas. More ▪ ▪ ▪ ▪ ▪

CFO Human Resources Marketing Small Bank CEO Technology & Operations

Future Leaders Alliance The IBA answered the need expressed by its member institutions to provide leadership training for future leaders of the banking industry. What evolved was the Future Leaders Alliance, an innovative program for aspiring bankers that emphasizes education, community service and networking. More

Webinars are live, Internet‐based programs that address timely banking topics to a broad audience – several employees may participate without leaving the bank. Archived programs are available for convenient access after original airing.

HR Certification Institute (HRCI) The IBA is recognized as

Society for Human Resource Management (SHRM) The IBA is recognized as a SHRM Recertification Provider through February 28, 2022.

Illinois MCLE The IBA is recognized as an Accredited CLE Provider by the Minimum Continuing Legal Education (MCLE) Board of the Supreme Court of Illinois through June 30, 2021. Attorneys wanting to attend CLE courses but find the cost to be a financial hardship should see the Association’s Financial Hardship Policy.

ABA Professional Certifications The IBA is approved by ABA as an Accredited Continuing Education Provider. As a nonprofit, independent corporation sponsored by the American Bankers Association, the mission is to promote excellence and professionalism in all parts of the industry. Many IBA programs offer continuing education credits that can be applied toward these certifications. Persons interested in pursuing a designation must meet specific educational requirements and have a minimum level of experience in the area offered for certification. For more information, visit aba.com or call 202-663-5092.

ABA Training is a comprehensive source for training and education available through the American Bankers Association (ABA). Courses, certificates, and more are brought to you through the IBA, your Local ABA Training Provider. ABA's extensive suite of online training brings unmatched content in an interactive, digital format that responds to the industry's changing demographics. Online training is flexible, cost-effective, high-quality and engaging. ▪ Self-Paced Courses – Taken entirely on your own schedule. ▪ Instructor-Led Courses – Group collaboration and a virtual instructor, with fixed start and end dates. Certificates improve individual performance and provide nationally‐recognized credentials for career development.

Annual Scholarships ▪ ▪ ▪ ▪ ▪

Illinois Bankers Scholarship Fund IBA Future Leaders Alliance (FLA) Graduate School of Banking (GSB) GSB Human Resource Management School ABA Stonier Graduate School of Banking

Areas of Certification ▪ Certified AML and Fraud Professional (CAFP) ▪ Certified Corporate Trust Specialist (CCTS) ▪ Certified Enterprise Risk Professional (CERP) ▪ Certified Financial Marketing Professional (CFMP) ▪ Certified IRA Services Professional (CISP) ▪ Certified Regulatory Compliance Manager (CRCM) ▪ Certified Retirement Services Professional (CRSP) ▪ Certified Securities Operation Professional (CSOP) ▪ Certified Trust and Financial Advisor (CTFA)

Secure Banking Solutions (SBS) SBS certifications will prepare students and their financial institution for cybersecurity threats and regulations as well as create confidence with examiners and auditors. Each course is available online and is tailored to specific roles within an institution, creating a flexible and targeted learning experience. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Business Continuity Professional Cybersecurity Manager Ethical Hacker Forensic Investigator Incident Handler Mobile Administrator Security Executive Security Manager Security Technology Professional Vendor Manager Vulnerability Assessor

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Webinars (Live and On-Demand) 7/29

IBA Coffee Chat – Responsiveness Social Engineering Trends Workplace Violence Planning & Active Shooter Preparedness 9/8 Execute the Ultimate Data Strategy 10/14 Bank Strategy 7/21 7/29 8/18

7/29 7/29 8/2

8/3

OnCourse Learning 7/7

7/7 7/8 7/8 7/9 7/13

7/13 7/14 7/15

7/15 7/20 7/20 7/21 7/21 7/22 7/22 7/23 7/26 7/27 7/27 7/28

Fair Lending: New Emphasis in 2021 and What It Means to Your Institution Problem Loan Workout in Today's Market Call Reporting on Loan Related Items, Part 1 Best-Ever Compliance Checklists for Consumer Loans Call Reporting on Loan Related Items, Part 2 The Loyalty Factor: Translating Relationships into Non-Interest Income Opening Fiduciary Accounts Top 15 Issues with HMDA Non-Compete Agreements and Restrictive Covenants: Protecting Your Organization Secrets to Being a Great Call Center Agent Regulation CC: Holds Troubled Debt Restructuring What Directors Need to Know About Cybersecurity FCRA Compliance: E-Oscar and Metro2 What to Do When a Customer Dies Flood Insurance: Compliance Issues and Hot Spots An FDCPA for the 21st Century CRE Appraisals: Regulations and the Review Process The Active Shooter: Are You Prepared to Respond? Opening LLC Accounts 10 Things to Know Before Your Next Core Negotiation

8/3 8/4 8/5 8/5

8/11 8/16 8/17 8/17 8/24 8/31 9/1 9/2 9/7 9/9 9/14 9/14 9/21

9/30

HMDA A-Z Seminar OnDemand with Live Streaming CRA Nuts & Bolts - Five Steps to Pass the Exam Masterful Time Management CRE Appraisals: Components, Approaches to Value & Cap Rates Do’s and Don’ts on Power of Attorney Documents Writing an Effective Credit Memorandum Consumer Real Estate Loans Advertising Compliance Banking Cannabis Businesses: FinCEN Guidance, Due Diligence Policies and Procedures and Risk Management Excel: Filtering and Slicing Data Strategic Loan Pricing The Right of Setoff Auditing BSA - New Chapter Revisions Opening Trust Accounts De-Risking Customers - Where Are We? Serve Well, Sell Right at the Branch 7 Habits of High Performing Banking Teams Mapping Multi-Tiered Business Accounts Quarterly Compliance Briefing: Fall 2021 Excel Explained: Auditing Spreadsheets Writing Marijuana and Hemp Policy Being Strategic with Base Compensation for NonExecutive Positions Consumer Collections 101

Graduate School of Banking Schedule coming soon!

American Bankers Association 7/7 7/14 8/24 9/1 10/6

Best Practices for Monitoring Servicing Performance Involving Both Partners in Client Engagement Compliance Management for First-Line Operations Nonprobate Transfers: Advantages and Disadvantages International Estate Planning Fundamentals

Illinois Bankers Association | 217-789-9340 | ilbanker.com | Rev. 7/7/2021


Updated July 7, 2021

Bank Financial Management Forum

Managing Funding, Liquidity and Capital

CFO Forum IBA Members Only Springfield Group - August 6, December 3 Schaumburg Group - August 20 Virtual, December 3 Designed to provide chief financial officers and senior financial managers the opportunity to network in a comfortable and professional environment. Facilitated by RSM US LLP and Plante Moran, the forum helps strengthen important ties with fellow community bank CFOs and financial managers and examines issues with a fresh perspective. The Forum meets three times a year.

Webinar Series Bank Investments and Strategies June 17 and October 14 2020 may be behind us, but the year’s historic economic shocks and financial market volatility will leave a lasting impact on our business markets and balance sheets. As we strategize for the future, the importance of a dynamic and scenario-driven ALCO decision-making process is abundantly clear—especially given it may be harder than ever to predict the path ahead, and thus your bank’s performance. ▪ Part 1: Introduction to Bank Portfolio Management and Investments ▪ Part 2: Bank Strategy This webinar series will give you a good understanding of managing a bank's investments and portfolio to ensure that your balance sheet remains in a good position while staying in line with your bank strategy. Fee Per Person $250

Audience Individuals involved in funding, liquidity or capital management, or line managers making pricing, investment, or funding decisions that impact these areas. M $875/ NM$1,125

Start Date – TBD

Managing Interest Rate Risk An exploration of interest rate risk measurement techniques such as GAP, earnings sensitivity analysis, Duration GAP and economic value of equity sensitivity analysis. Risk management policy implementation and how to change overall interest rate sensitivity through balance sheet adjustments or derivative contracts are discussed. Audience This is a rigorous course designed for individuals involved in asset liability management or line managers making pricing, investment, or funding decisions that impact interest rate risk. M $875/ NM$1,125

Start Date – 11/01/21

CERTIFICATE Certificate in Bank Financial Management Develop foundational skills for making key decisions that affect bank profitability. Learn how to conduct performance analyses. Discover ways to measure and manage interest rate risk. Explore best practices in managing funding, liquidity and capital. Demonstrate understanding by applying concepts in organization-specific exercises. Required Courses No substitutions or previous college credit will be accepted. The courses can be purchased individually or as a full certificate.

ABA Training Questions on ABA Training? Connect with Denise Perez at dperez@ilbanker.com.

ONLINE INSTRUCTOR-LED Analyzing Bank Performance An overview of tools and techniques to analyze and improve a bank’s financial performance. Participants observe the effects of certain kinds of risk on a bank’s financial track record, and the correlation between risk optimization and superior financial performance. Audience Junior-level bank officers all the way up through CEOs who need to analyze their bank's performance. Participants should have some basic knowledge of balance sheets and income statements. M $875/ NM$1,125

Learn what funding is used by banks; how liquidity needs may be addressed by storing liquidity on the balance sheet or by securing additional funding; and bank capital’s purpose, regulatory requirements and the effect on profitability.

Facilitated Online Five to eight weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Analyzing Bank Performance ▪ Managing the Bank's Investment Portfolio ▪ Managing Funding, Liquidity, and Capital ▪ Managing Interest Rate Risk Self-Paced Online This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers Recommended Prerequisites Students should understand accounting and financial markets, as well as experience in the use of electronic spreadsheets. M $2,165 /NM $2,895

Start Dates – 9/13/21

Managing the Bank’s Investment Portfolio Fundamentals for understanding how a bank’s investment portfolio is managed. Objectives and composition of investment portfolios, and common bank investments are covered, focusing on their risk and return profiles. Various investment strategies are described, and the development of bank investment policies is discussed. Audience Individuals involved in managing the bank's investment portfolio. M $875/ NM$1,125

Start Date – 8/02/21

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Compliance and Banking Law Conference

Forum

Bank Counsel Conference

Compliance Forum

December 3 | Renaissance Chicago Downtown

Hybrid | July 23 (Springfield)

Whether you provide general advice to a bank within the scope of a general practice or concentrate in one or more specific areas related to banking, this program will help you identify and manage cutting edge issues that are central to your clients and your practice.

Complying with rapidly evolving regulations requires perseverance plus significant commitments of time and resources. The landscape that has emerged will continue to present challenges for years to come. This group provides a forum for bankers to discuss matters of regulatory compliance risk, issues and best practices affecting all areas of compliance in the state of Illinois.

Series

Fee Per Person M $249 / NM $419

Regulatory Compliance Series September 20-24 | Hybrid – Center for Banking Excellence, Springfield Earn the IBA's Certificate in Regulatory Compliance by participating in the entire series or any combination of the five informative programs. Program 1 | Credit Compliance, Part 1 Reg B: Equal Credit Opportunity Act Fair Credit Reporting Act Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) Flood Disaster Protection Act Reg C: Home Mortgage Disclosure Act (HMDA) Program 2 | Credit Compliance, Part 2 Reg Z: Truth in Lending Act Reg X: Real Estate Settlement Procedures Act (RESPA)

Seminars Performing Your ACH Audit September 15 | Center for Banking Excellence, Springfield September 16 | Lewis University, Oak Brook If your bank utilizes the ACH network, you are aware that the NACHA Operating Rules & Guidelines requires that all participating depository financial institutions, as well as all third-party entities that provide ACH services conduct an annual audit to be performed by December 31. This seminar arms you with “inside” information on how to best comply with NACHA audit requirements. Appendix 8 of the NACHA Operating Rules will be reviewed step-by-step to ensure complete understanding of each requirement.

Program 3 | Credit Compliance, Part 3 Homeowners Protection Act (PMI) Reg Z: TILA-RESPA Integrated Disclosures Military Lending Act

Fee Per Person M $249 / NM $419

Program 4 | Deposit Compliance Reg D: NOW Eligibility and Savings / MMDA Limits Reg E: Electronic Funds Transfer Act Reg CC: Expedited Funds Availability Act Reg P: Privacy and Information Sharing "Opt Outs" Fair Credit Reporting Act / ID Theft "Reg Flags" Reg DD: Truth in Savings Accounts (TISA)

October 5 | Center for Banking Excellence, Springfield October 6 | Lewis University, Oak Brook

Program 5 | BSA/AML Compliance and Regulators' Forum BSA/AML and USA Patriot Act Regulators' Forum

ACH Exception Handling

Are you or your staff effectively processing ACH exceptions? Is your financial institution at risk of incurring losses due to improper procedures? Register for this seminar and learn how to handle the challenges of unposted items, stop payments and unauthorized entries. Real-life scenarios and case studies will also be discussed. Audience ACH Operations personnel, branch personnel, AAP Candidates, and Compliance Officers Fee Per Person M $249 / NM $419

Audience Compliance Officers and Managers, Consumer Lenders, Residential Real Estate Lenders, Personal and Retail Bankers, Operations Officers, Legal Counsel, Auditors and Cashiers Fees Per Person (Includes Live and OnDemand Access for 60 days) Full Series M $1,099 / NM $1,949 Individual Programs M $249 / NM $419

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Seminars

Certified Banking Security Manager™ Bootcamp

IRA Essentials

WHAT YOU WILL LEARN ▪ U.S. Information Security Laws and Regulations ▪ Information Security Program Components ▪ Security Awareness Programs ▪ IT Audit ▪ Social Engineering ▪ Preparing for Your IT and Audit Committees

October 20 | Lewis University, Oak Brook IRA Essentials, facilitated by Ascensus, gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should have access to a hand-held calculator. Topics Introduction and Establishing IRAs IRA Funding IRA Distributions IRA Portability Continuing Education ABA Professional Certification - 7.25 credits for CISP, CRSP, and CTFA Audience You should attend this seminar if you need to learn the basics of Traditional and Roth IRAs or want an updated, general refresher on IRA rules.

October 25-26 | Center for Banking Excellence, Springfield

THE CERTIFIED ADVANTAGE ▪ Develop an information security program framework to take back to your institution. ▪ Understand how to successfull implement and manage each component of the information security program. ▪ Boost your knowledge of layered security. ▪ Gain confidence in your decision making with comprehensive cybersecurity knowledge. ▪ Dive into FFIEC cybersecurity guidelines. Instructor Jon Waldman, President, SBS Institute Audience ISO, Auditor, IT Manager, Compliance, Security Officer, Operations Officer Certification Fee: $1,295 A $295 annual membership fee and 4 hours of continual educational credits are required to keep the CBSM designation.

Per Person Fee Clients of Ascensus qualify for the IBA member rate. M $249 / NM $419

Advanced IRAs October 21 | Lewis University, Oak Brook Advanced IRAs, facilitated by Ascensus, builds on the attendees’ basic IRA knowledge to address some of the more complex IRA issues that their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations. Topics IRA Update IRA Excess Contributions Required Minimum Distributions Beneficiary Options Advanced Portability Continuing Education ABA Professional Certification - 7.25 credits for CISP, CRSP, and CTFA Audience You should attend this seminar if you are • an IRA administrator, personal banker, or member services personnel who has a working knowledge of basic IRA operations and wishes to expand your expertise and provide enhanced customer service; • a financial professional who recognizes that IRAs play an integral role in retirement planning; • a compliance specialist with procedural oversight of IRA policies and practices; or • support personnel responsible for promotional materials that describe the services provided by your financial organization. Per Person Fee Clients of Ascensus qualify for the IBA member rate. M $249 / NM $419

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ONLINE SELF-PACED

ABA Training Questions on ABA Training? Connect with Denise Perez at dperez@ilbanker.com

ONLINE INSTRUCTOR-LED Compliance Training for Bank Boards Train your Board before the bank's next regulatory exam and make sure your training program meets examination requirements. Compliance Training Topics ▪ Fair Lending ▪ Effective Compliance Program Management ▪ BSA/AML Training for the Board of Directors ▪ Insiders and Reg O ▪ Preparing for the Exam – What You Need to Know – A Director's Perspective M $395 / NM $595

Legal Foundations in Banking This course covers key legal requirements affecting banks and bankers, as well as core language that must be understood to be effective. It provides the critical legal knowledge that every banker should know. This is a foundation course in the legal structure and basis for commercial banking, designed for new bankers, banking managers, or those transacting business directly with customers. M $675 /NM $830

Start Date – 9/13/21

ONLINE SELF-PACED CRCM Online Exam Prep This course features audio and video lessons, readings, an online discussion board, access to a virtual instructor and practice tests. Selfassessment tools and confidence meters provide individual feedback to help you concentrate your study time where you need it the most, and a countdown meter helps keep you on track as you progress towards your exam date. All lessons can be completed at your own pace and are available fully online. What You'll Learn After completing this course, students will be able to: ▪ Demonstrate your compliance expertise in sample scenarios aligned to the exam domains ▪ Practice your aptitude in completing tasks in each knowledge area ▪ Test your knowledge of key compliance topics, processes and management expectations ▪ Prepare for the actual exam and know what to expect with sample tests that include real exam questions Access resources that you will leverage in your role of compliance manager (purchased separately) Audience Individuals preparing to take the Certified Regulatory Compliance Manager (CRCM) Exam. Check here to see eligibility requirements. M $895 / NM $1,045

▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Active Aggressor for Employees Active Aggressor for Managers ADA Accessibility ADA Interacting with People Who Have Disabilities ADA Overview and Employment Advertising: CAN-SPAM Act Appraisals: FIRREA and Interagency Guidelines Appraisals: Reg Z Requirements Bank Bribery Act Bank Protection Act Banking Law and Referrals BSA/AML: Beneficial Ownership and Customer Due Diligence BSA/AML: CIP Advanced BSA/AML: CIP Basics BSA/AML: Communicating with Customers about CTRs BSA/AML: Completing the CTR BSA/AML: Complying with the BSA BSA/AML: Exempting Customers from CTR Reporting BSA/AML: Overview BSA/AML: Recordkeeping - Wires, Money Orders, and other Challenges BSA/AML: Reporting BSA/AML: Risk Assessment and Customer Due Diligence BSA/AML: SAR Filing BSA/AML: USA PATRIOT Act Community Reinvestment Act (CRA) Cybersecurity Fundamentals E-SIGN Compliance Elder Financial Abuse Equal Credit Opportunity Act (Reg B) Expedited Funds Availability Act (Reg CC) Extending Credit to Bank Insiders (Reg O) FCRA: Adverse Action FCRA: Affiliate/Third Party Information Sharing FCRA: Duties of Furnishers FCRA: Introduction and Overview FCRA: Medical Information Sharing FCRA: Notice to Consumers (Risk-Based Pricing) FCRA: Permissible Purpose FCRA: Prescreened Offers of Credit FCRA: Use of Consumer Reports in Employment Fair Debt Collection Practices Act Fair Housing Act Fair Lending FDIC Insurance Coverage Flood Disaster Protection Act Fraud Recognition and Prevention Good Faith Estimate and HUD-1 Home Mortgage Disclosure Act (HMDA) Overview Homeowners Protection Act Information Security and Red Flags Military Lending Act Mortgage Servicing: ARM Notices Mortgage Servicing: Early Intervention and Continuity of Contact Mortgage Servicing: Error Resolution Mortgage Servicing: Escrow Accounts Mortgage Servicing: Force-Placed Insurance Mortgage Servicing: Loan Origination and Servicing Transfers Mortgage Servicing: Loss Mitigation Mortgage Servicing: Overview Mortgage Servicing: Payment Crediting and Periodic Statements Mortgage Servicing: Successors in Interest Office of Foreign Assets Control (OFAC) Privacy for Customer Contact Personnel Real Estate Settlement Procedures Act (RESPA) Overview Recognizing and Preventing UDAAP Reg E Consumer Liability Reg E Consumer Remittances Reg E Disclosures Requirements

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ONLINE SELF-PACED ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Reg E Error Resolution Requirements Reg E Gift Cards Reg E Overdrafts Reg E Overview Reg E Payroll Cards Reg E Preauthorized Transfers Reg E Prepaid Accounts Reg Z Adjustable Rate Mortgages Reg Z Advertising Reg Z Credit Cards Reg Z HELOCs (Open-End Credit) Reg Z HOEPA and Higher-Priced Mortgage Loans Reg Z Installment and Home Equity Loans (Closed-End Credit) Reg Z Mortgages (Closed-End Credit) Reg Z Non Home Secured (Open-End Credit) Reg Z Overview Reg Z Private Higher Education Loans Reg Z Reverse Mortgages Reg Z Right of Rescission Reserve Requirements for Depository Institutions (Reg D) Right to Financial Privacy Act (RFPA) Robbery and Bank Security Servicemembers Civil Relief Act (SCRA) Sexual and Workplace Harassment Sexual and Workplace Harassment for Managers Social Media: Managing the Risks Telephone Consumer Protection Act (TCPA) The S.A.F.E. Act: Secure & Fair Enforcement for Mortgage Licensing Act TILA-RESPA Integrated Disclosures Truth in Savings Act (Reg DD) Unlawful Internet Gambling Enforcement Act (UIGEA) (Reg GG)

Certificate in Deposit Compliance Gain a thorough understanding in key deposit regulations, and the ability to identify and respond to compliance requirements. Get unlimited access to all course content for 12 months - including and updates on new issuances and regulation changes made within that year. Required Courses ▪ Anatomy of a Regulation ▪ BSA/USA PATRIOT Act ▪ Digital Compliance ▪ Electronic Funds Transfer Act (Reg E) ▪ Elements of a Compliance Program ▪ Expedited Funds Availability Act (Reg CC) ▪ Office of Foreign Assets Control (OFAC) ▪ Privacy/Information Sharing ▪ Reserve Requirements for Depository Institutions Act (Reg D) ▪ Truth-in-Savings Act (Reg DD) ▪ Unfair, Deceptive or Abusive Acts or Practices (UDAAP) M $1,595 / NM $2,095 NM

Certificate in Fraud Prevention In-depth training on the applicable U.S. laws and regulations governing fraud, and an overview of the types of criminal behavior commonly used against banks. Designed to be an excellent refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam, and may be required for those individuals with less than five years' experience in the field. Required Courses ▪ Introduction to Fraud Management ▪ Establishing a Fraud Prevention Program ▪ Types of Fraud and Prevention Strategies ▪ Operating a Fraud Prevention Program ▪ Maintaining a Compliant Fraud Prevention Program M $795 / NM $1095

CERTIFICATES Certificate in BSA and AML Compliance Improve your ability to detect and prevent suspicious and criminal activity with this overview of the types of criminal behavior commonly used against banks, including in-depth training on the applicable U.S. laws and regulations governing money laundering. The curriculum is designed to be a refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam, and may be required for those individuals with less than five years' experience in the field. Required Courses ▪ Introduction to BSA/AML ▪ SARs and Information Sharing ▪ Currency and Correspondent Banking Accounts ▪ Electronic Banking and Funds Transfer Activities ▪ Higher Risk Accounts and Activities ▪ BSA Requirements for Business Accounts ▪ BSA Requirements for Foreign Customers and Accounts ▪ Components of an AML Compliance Program ▪ International Partners in AML ▪ Office of Foreign Assets Control (OFAC) for Compliance Professionals M $1,595 / NM $2,095 NM

Certificate in Lending Compliance Demonstrate to bank management and examiners you have a thorough grounding in key lending regulations, and the ability to identify and respond to compliance requirements. Includes any updates on new issuances and regulation changes made within that year. Required Courses ▪ Anatomy of a Regulation ▪ Community Reinvestment Act, Community Bank (CRA)-ORCommunity Reinvestment Act, Large Bank (CRA) ▪ Credit Card Regulations ▪ Elements of a Compliance Program ▪ Equal Credit Opportunity Act (ECOA) Reg B ▪ Fair Credit Reporting Act (FCRA) ▪ Federal Flood Insurance Regulations ▪ Good Faith Estimate and HUD-1 ** ▪ Home Mortgage Disclosure Act (HMDA) ▪ Loans to Insiders (Reg O) ▪ Real Estate Settlement Procedures Act (RESPA) ▪ Reg Z Ability to Repay (ATR) and Qualified Mortgage (QM) ▪ Reg Z Closed-End Credit ▪ Reg Z Open-End Credit ▪ Servicemembers Civil Relief Act (SCRA) ▪ Unfair, Deceptive or Abusive Acts or Practices (UDAAP) M $2,195 / NM $2,695

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CERTIFICATES

RESOURCES

Certificate in Operational Risk Management

Reference Guide to Regulatory Compliance, 30th Ed.

Address training needs across the bank's three lines of defense and maintain a strong operational risk management program. Understand the fundamental governance structures, procedures, controls, and cultural aspects necessary for an institution to successfully manage operational risk.

This guide is an ideal resource for compliance managers, department staff, product managers, and retail branch banking managers. The Guide is a recommended study resource for the Certified Regulatory Compliance Manager (CRCM) exam, with self-study and review questions and answers, and a cross-reference of book sections to exam topics. Updates to the new 30th edition include:

Required Courses ▪ Elements of an Operational Risk Management Program ▪ Cybersecurity Management ▪ Fraud and Criminal Threats ▪ Incident Management and Resilience ▪ Operational Risk Model Management ▪ Oversight and Management of Operational Risk ▪ Payments and Settlements ▪ Physical Security ▪ Regulatory Exam Management ▪ Risk Control and Self-Assessment ▪ Vendor Risk Management M $1,595 / NM $2,095 NM

Certificate in Risk Management Frameworks Each course walks through a critical process in sufficient detail for a targeted, yet integrated view of risk management activities vital to an institution, such as establishing an effective governance process followed by risk identification, measurement, evaluation, monitoring, controls and reporting. Required Courses ▪ Introduction to Enterprise Risk Management ▪ Board and Senior Management Oversight ▪ Enterprise Risk Management Reporting ▪ Risk Policies, Procedures, and Limits ▪ Risk Management Control Framework ▪ Risk Identification ▪ Risk Measurement and Evaluation ▪ Risk Mitigation ▪ Risk Monitoring M $1,395 / NM $1,895

Certificate in Financial and Credit Risk Management

▪ ▪ ▪ ▪ ▪ ▪ ▪

Fair Lending Reserve Requirements (Reg D) Electronic Funds Transfer Act (Reg E) Expedited Funds Availability (Reg C) HMDA BSA/AML And many more!

View the Table of Contents (PDF) 3-hole punched Paper Version or Adobe Digital Reader eBook M $350 / NM $495 Order Today!

IBA Compliance Connection® Illinois bankers are constantly challenged with new laws, regulations, enforcement trends and other pressing compliance concerns. We have an exciting resource to help you — IBA Compliance Connection® — a free website for all employees of IBA member banks that will quickly become your “go to” source for banking compliance information, guidance and support — every day! What You'll Find on the IBA Compliance Connection® ▪ More than 200 (and growing!) Topic Pages covering a broad spectrum of compliance matters, indexed by bank process and function, together with all relevant laws and regulations ▪ Over 4,000 (and growing!) original IBA Q&As, together with relevant articles, court decisions, and more ▪ A developing Forms Library with sample policies, procedures, checklists, worksheets and other forms ▪ The latest in Compliance News, with daily updates from the IBA Law Department ▪ A Law Resource Library compiling the best legal resources on the internet ▪ Can't find what you're looking for? Just hit the GOT COMPLIANCE? button and ask us a question!

This certificate includes seven courses covering the foundational aspects of financial and credit risk management. The financial risk courses provide principle lessons for understanding and managing interest rate and liquidity risks. The credit risk courses teach core methods for identifying, measuring, monitoring, and controlling risk levels within retail, commercial and agricultural lending, as well as addressing other sources of credit risk.

And best of all, the IBA Compliance Connection® is FREE for all employees of IBA member banks! If your bank is an IBA member, you are an IBA member!

Required Courses ▪ Financial Risk Management: Interest Rate Risk ▪ Financial Risk Management: Liquidity Risk ▪ Introduction to Credit Risk Management ▪ Credit Risk Management: Managing, Monitoring, and Measuring ▪ Credit Risk Management: Retail Lending ▪ Credit Risk Management: Commercial and Agricultural Lending ▪ Credit Risk Management: Other Sources of Credit Risk

Free Online Compliance Training | Powered by FIS An Exclusive Benefit for IBA Member Banks and Thrifts

M $1,295 / NM $1,795

Sign Up Today at www.GOTOIBA.com!

Regulatory University All your employees can enroll in free online course work to stay informed of those always changing laws and regulations! IBA member banks and savings banks that enroll in this complimentary training have access to nearly 100 interactive courses in key regulatory areas. Your inhouse program administrator can enroll employees, assign customized course programs, and run sophisticated management reports to monitor each employee’s progress, while enabling your organization to determine additional training needs. By participating in this program, you can demonstrate to examiners that your organization has a thorough and ongoing company-wide training program! Regulatory University is the only online training solution that ALL industry regulators use today. Most recently, the Consumer Financial Protection Bureau has taken up training their examiners and consumer response team through Regulatory University! Enroll Today! For more information call 217-789-9340 or visit ilbanker.com.

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AG

BANKING CONFERENCE A HYBRID EVENT STREAMED THROUGH THE ILLINOIS BANKERS APP AND IN-PERSON IN SPRINGFIELD, ILLINOIS AT THE CROWNE PLAZA HOTEL

25-26 AUGUST


Updated July 7, 2021

Lending: Ag, Commercial, Consumer, and Residential Conference Ag Banking Conference August 25-26 – Crowne Plaza Hotel, Springfield Ag lending requires highly specialized lending skills and an understanding of the unique markets available to farmers in Illinois. As in all other industries, ag banking is constantly changing. Ag lenders need to stay current on the latest issues in agricultural markets, economics and risk management. The Ag Banking Conference addresses these and other important issues to increase your knowledge and improve your ability to serve ag customers.

Schools

Midwest Agricultural Banking School November 29 – December 2 | Purdue University, West Lafayette, IN The school delivers a solid foundation in agricultural credit principles and the most-timely topics of the day, all with a minimum investment of time and money! The curriculum is designed to provide you with the practical aspects of agricultural credit & finance, farm management, marketing & related subjects. The development and implementation of this curriculum has involved literally hundreds of bankers and has resulted in a nationwide system of quality banker education.

Seminars Commercial and Industrial (C&I) Lending in Today's Competitive Market August 05 – Center for Banking Excellence, Springfield August 6 – Lewis University, Oak Brook This session begins with a brief overview of C&I loan products including working capital lines of credit, ABL facilities, and equipment financing (loans/leases) and their typical structure. Also covered, underwriting C&I loans including accounts receivable assessment and the use of a “Borrowing Base Certificate” (basic and advanced models), the valuation and quality of inventory, and the analysis of various equipment-related issues in lending.

Commercial Lending School Hybrid | October 18-22 – Center for Banking Excellence, Springfield This program prepares your team to serve effectively and profitably as commercial loan officers by providing participants with the knowledge needed to evaluate, structure, and negotiate a commercial loan. Topics Foundation Concepts in Lending Understanding the Borrower’s Business Evaluating Management Assessing the Risks Facing the Borrower Assessing Borrower Financial Performance Projecting Future Performance Loan Structure and Support Responsible Commercial Real Estate Lending Identifying and Managing Problem Loans Effective Relationship Management Fee Per Person M $1,099 / NM $1,949

This seminar will go over the proper evaluation of the borrower’s financial statements, documentation of C&I loans, collateral concerns, challenges with pricing, and managing the C&I loan portfolio. The day concludes with a review of how to identify and market to new C&I loan prospects in today’s competitive market. Fee Per Person M $249 / NM $419

Loan Documentation for Secured Commercial Lending Transactions Virtual | August 17 It is critical that commercial loan officers understand the interrelated disciplines of structuring and documenting a commercial loan. along with implementing applicable compliance. Appropriate execution of these disciplines will assist your financial institution in sustaining a thriving loan portfolio. This interactive virtual seminar will provide a thorough overview of commercial lending loan documentation with an emphasis on secured transactions. The session will be summarized through a hands-on comprehensive equipment loan documentation case study. Fee Per Person M $249 / NM $419 (Includes OnDemand Access through October 17, 2021)

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Seminars

Fundamentals of Ag Financing

Consumer Lending - Beyond the Basics

Agricultural lending is a specialized type of commercial lending that requires knowledgeable, skilled loan officers to grow and manage a safe and sound agricultural loan portfolio, which may constitute a significant portion of the loan portfolio at your bank. Loan underwriting skills are the foundation of sound and prudent lending decisions. Examine three case studies on cash to accrual income and credit analysis. Review key ratios in ag credit analysis and methods for managing the loan relationship.

Virtual | September 29 - October 1 This enhanced “Boots On The Ground” session will take you beyond basic training. Today’s lending function must be “more than just the deal” instead focusing on gaining fully-banked customers. This intermediate training is a 2.5-day, intensive, “real world” program focusing on the tools, skills, strategies and processes needed for today’s consumer lending team, filled with case studies, pre-and post-testing, and skills practices. Fee Per Person M $699 / NM $1,169

Hybrid | November 9

Audience Ag bankers, commercial lenders, farm managers, loan support staff, and credit analysts with limited to intermediate experience. Fee Per Person M $249 / NM $419 (Includes OnDemand Access through January 9, 2022)

Problem Loan Workout in Today's Market Commercial Real Estate (CRE) Lending in Today's Economy October 14 | Center for Banking Excellence, Springfield October 15 | Lewis University, Oak Brook Commercial real estate (CRE) loans are a major portion of the loan portfolio for many banks, and many borrowers continue to hold significant amounts of income-producing or rental real estate on their balance sheets. This program will review types of properties and demand/supply in the “current” market, and dive into the entire loan process by which a CRE loan is marketed, underwritten, approved, documented, closed, and monitored. A discussion of CRE underwriting techniques, loan documentation issues, and strategies to handle a problem CRE loan will also be addressed.

Virtual | November 16 One of the unfortunate realities facing today’s lender is that some good loans will go bad. The purpose of this virtual seminar is to assist the participant in learning how to avoid problem loans and protect the rights of the bank by assuring the commercial loan request is processed correctly. Properly managing a loan once it becomes a problem will also be thoroughly discussed. The program concepts will be summarized through a series of mini case studies. Fee Per Person M $249 / NM $419 (Includes OnDemand Access through January 16, 2022)

Fee Per Person M $249 / NM $419

LaserPro Training 2021 Fee Per Workshop Each session limited to 12 registrants. M $449 | NM $599 Per Person

Commercial Document Preparation for Beginners Workshop October 25 – Springfield This beginner’s course focuses on how to use LaserPro to produce commercial documentation. Current processors will also benefit from the instruction.

Consumer Real Estate for Beginners Workshop October 26 – Springfield This beginner’s course focuses on how to use LaserPro to produce Consumer Real Estate documentation. Current processors will also benefit from the instruction.

Tips, Shortcuts and Best Practices Workshop October 27 – Springfield This workshop uncovers some of the unique features of LaserPro, reviews program features and allow participants to interact with each other to discuss best practices.

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Online Training

ABA Training

Breaking into Banking Powered by Keusal Learning

Questions on ABA Training? Connect with Denise Perez at dperez@ilbanker.com

Credit Officers and Commercial Training Managers — Here’s How to Build Skillful and Productive Commercial Bankers from Day 1… GUARANTEED. Focusing on the reality of the banking world over textbook portrayals of the business, these courses will equip you with key concepts and banking terminology and will show you how it all fits together.

ONLINE INSTRUCTOR-LED Analyzing Financial Statements A practical introduction to financial statement analysis from the perspective of the commercial loan officer. Gain the skills needed to effectively assess the risks related to a customer—current and prospective—and evaluate possible sources of repayment for the loan. Audience Commercial and/or business bankers and credit analysts. The recommended prerequisite course is General Accounting. M $550 / NM $675 Start Dates – 7/26/21, 12/06/21

Commercial Lending Suitable for anyone who wants to learn more about the commercial lending process—the backbone of most banks’ lending portfolios. Learn what goes into making a successful commercial loan and how to manage a customer relationship once the loan is approved. Audience Commercial and/or business bankers and credit analysts. Students should take Analyzing Financial Statements prior to this course or have equivalent work experience. Breaking into Banking 101: Fundamentals of Commercial Banking This 10-module online course is broken into easy-to-digest lessons covering everything you need to know to get hired, start quickly, and advance in your new career. Andy gives you the inside scoop on what banks really want from you and how you can immediately differentiate yourself from others new to the industry.

M $550 / NM $675 Start Date – 10/18/21

Breaking into Banking 201: Analyzing Repayment Sources This 9-module online course is a “sequel” to the 101 course and is best taken after completion of that course, though it is not a prerequisite. The 201 course dives deeper into topics covered in modules 4, 6, and 8 of the 101 course: analyzing a borrower’s balance sheet, income statement, collateral, and risk ratings.

Audience Entry-level consumer lenders, consumer credit personnel, and bank employees who need to understand consumer credit.

Breaking into Banking for Interns Unlike our other courses that are appropriate for various different audiences of learners, this course was created specifically for college students hired by banks for internships. It assumes no prior knowledge of the subject matter. This course was created specifically to meet that need, and includes a brief overview of retail banking, with a focus on commercial credit and lending. It is an ideal primer for those considering banking as a career. Audience New credit analysts, lenders, and underwriters, as well as bankers who don’t do credit analysis but need a working knowledge of the process. This may include statement spreaders, loan processors and closers, treasury management associates, administrative support for credit or lending officers, branch managers, and interns.

Sign Up Today!

Consumer Lending Covers forming a loan policy, generating applications, learning about the credit investigation, and understanding the evaluation of and decisions that go into every loan application.

M $500 / NM $650 Start Date – 7/06/21, 11/01/21

Introduction to Agricultural Lending Designed to provide students with a basic overview of the agricultural lending function. Helps students have a fundamental understanding of the role of agriculture and ag lending in the financial services industry. Audience Those new to agricultural lending or with limited experience. M $475 / NM $575 Start Dates – 7/12/21, 9/27/21

Introduction to Mortgage Lending Explore key elements in the mortgage lending industry. Course topics include the major mortgage financing programs and guidelines, construction lending and land development financing, the impact of regulations on the mortgage process; property appraisals review and types of mortgage fraud. Audience Financial service professionals who want a broad overview of mortgage lending, including those who intend to pursue a career in mortgage lending (business development, underwriting, processing) or those individuals who recently joined a mortgage lending department. M $550 / NM $700

Start Date – 9/20/21

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ONLINE SELF-PACED Analyzing Business Financial Statements & Tax Returns This curriculum covers the analysis of business financial statements and tax returns, including cash flow statements. Courses ▪ Income Statement Analysis ▪ Balance Sheet Analysis ▪ Ratio Analysis ▪ Cash Flow Analysis ▪ The UCA Model ▪ Cash Budgets and Pro Forma Statements M $150 / NM $200

Analyzing Personal Financial Statements & Tax Returns Examines personal financial statements and tax returns, including combining business and personal cash flows into a global analysis. Courses ▪ Types of Personal Financial Statements ▪ Key Ratios and Adjusted Net Worth ▪ Personal Tax Returns and Cash Flow ▪ Combining Business and Personal Cash Flow into Global Cash Flow M $150 / NM $200

Credit Products for Small Businesses Describes differences between credit product features, the benefits and how to communicate them to drive home the advantages to the customer; explains how to match product needs to the customer borrowing cause, loan purpose, and business cycle clues to make the sale. M $95 / NM $130

The Commercial Real Estate Lending Decision Process Produced by the Risk Management Association (RMA) This series of interactive, web-based courses provide a comprehensive study of commercial real estate (CRE) lending helping you to explore different types of construction loans, identify property characteristics and underwriting considerations, complete NOI calculations and much more! Courses ▪ CRE Lending Overview ▪ Risk Areas ▪ Drivers of CRE Performance ▪ Underwriting - Basics ▪ Underwriting - Different Types of Commercial Properties ▪ Underwriting - Example Calculations ▪ Appraisals ▪ Leases ▪ Environmental Assessments ▪ Loan Structure ▪ Due Diligence and Documentation ▪ Construction Lending ▪ Homebuilder Lending Audience Commercial lenders and credit analysts who are not real estate specialists but who need to know more about assessing real estate risk. M $749 / NM $1,359

Effective Referrals Suite This suite explores the Effective Referral Model for recognizing, responding to, and revisiting referrals, and provides tactics for identifying clues about financial needs and connecting them to appropriate products and services. M $55 / NM $75

Fundamentals of Small Business Banking Suite This suite explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships. Concise, impactful lessons can be applied on the job immediately. M $95 / NM $130

Handling Mortgage Inquiries and Making Referrals Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, important elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO. M $95 / NM $130

Introduction to Analyzing Financial Statements Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significant trends. M $95 / NM $130

The Lending Decision Process Produced by the Risk Management Association (RMA) This series gives a foundation in the following areas of study: business and industry risk analysis, management assessment, financial accounting, balance sheet and income statement analyses, ratio trend analysis, cash cycle seasonality analysis, borrowing causes and repayment source assessment, cash flow analysis and using financial projections. Course List ▪ Series 1: Industry, Management, and Economic Influences ▪ Series 2: Interpreting Quality of Financial Reports and Accounts ▪ Series 3: Analyzing the Company's Financial Performance and Condition ▪ Series 4: The Cash Cycle, Seasonality and Discovering Borrowing Causes and Repayment Sources ▪ Series 5: Analyzing Cash Flow Statements to Measure Long-Term Repayment Ability ▪ Series 6: Using Financial Projections to Fine Tune the Credit Analysis Audience Loan trainees, credit analysts, and anyone with commercial lending authority. M $720 / NM $1,440

Deposit Products and Services for Small Businesses

Loan Structuring, Documentation, Pricing and Problem Loans

Gain an understanding of general banking needs of business customers. The course covers common deposit and non-credit products, and their benefits to the small business client. Special emphasis is placed on connecting banking needs with the lifecycle of the business.

M $150 / NM $200

This suite of five courses provides guidance on loan structuring and documentation issues in response to the quantitative and qualitative risk analysis. An overview of documents, loan agreements and covenants, as well as negotiating and pricing is included.

M $95 / NM $130

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ONLINE SELF-PACED

CERTIFICATES

Mortgage Customer Counseling and Prequalification

Certificate in Business and Commercial Lending

Describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. Reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. Explains critical areas of review for each step in the prequalification process.

This online self-paced certificate focuses on financial statement analysis and commercial lending, will familiarize lenders with both audited and unaudited statements, and fill any gaps in your understanding of credit analysis and underwriting.

Note: Only MLOs can prequalify customers for a mortgage and take mortgage applications. The CFPB's Loan Originator Rule greatly expands the SAFE. Act definition of "loan originator" and requires certain loan origination activities be performed only by loan originators.

M $95 / NM $130

Personal Tax Return Analysis Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus non-recurring income, and how tax returns can be used as a sales tool. M $95 / NM $130

Qualitative Analysis and Determining a Credit Risk Rating Covers qualitative analysis and how to assess industry risk, market risk and management risk. Learn the role of loan policy and the need to summarize the borrower’s various risks into an appropriate credit risk rating. Courses ▪ The Commercial Lending Process & Initial Business Development Calls ▪ Credit Investigation and Assessing Industry, Market and Management Risk ▪ Loan Policies and Procedure, Including Credit Risk Ratings ▪ Loan Packages and Credit Write-Ups M $150 / NM $200

Retirement Products for Small Businesses Explores advantages to small businesses when offering retirement plans and the five retirement products and their general characteristics to match to specific client business needs. Compares client needs throughout the business life cycle to product characteristics. Introduces a referral process to make effective client referrals to retirement specialists. M $95 / NM $130

Small Business Borrowing Describes the characteristics of the small business market that make it an attractive source of potential business. This course explores the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand the small business client credit needs. M $95 / NM $130

Understanding Business Borrowers Learn how to identify and understand business industries and types— and why they borrow money. An introduction to the basic concepts of business financial accounting and entity structures is also covered. M $150 / NM $200

Required Courses Estimated time to complete these courses is approximately 34 hours. ▪ NEW: Effective Commercial Loan Write-ups ▪ NEW: Treasury Management ▪ Understanding Business Borrowers Suite (5 courses) ▪ Analyzing Business Financial Statements and Tax Returns Suite (7 courses) ▪ Analyzing Personal Financial Statements and Tax Returns Suite (4 courses) ▪ Qualitative Analysis and Determining a Credit Risk Rating Suite (4 courses) ▪ Loan Structuring, Documentation, Pricing and Problem Loans Suite (5 courses) IBA/ABA M $1,295 / NM $1,595 Per Person

Small Business Banker Certificate Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products. Required Courses Estimated time to complete is approximately 18 hours. ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Small Business Borrowing Suite (2 courses, 2 exercises + 2 toolkits) ▪ Relationship Sales for Small Business Clients Suite (3 courses, 2 exercises + 1 toolkit) ▪ Small Business Products Suite (3 courses, 1 exercise + 1 toolkit) ▪ Growing Small Business Relationships Suite (2 courses, 1 exercise + 1 toolkit) ▪ Sales Planning Suite (3 courses, 1 exercise + 1 toolkit) ▪ Introduction to Analyzing Financial Statements ▪ Personal Tax Return Analysis IBA/ABA M $495 / NM $695 Per Person

Residential Mortgage Lender Certificate Designed for aspiring mortgage lenders and those individuals new to the mortgage area of the bank, including mortgage loan clerks, loan processors, and closers. Required Courses Estimated time to complete is approximately 22 hours. ▪ Banking Basics Suite (12 courses) ▪ Appraisal Procedures* ▪ Basics of Mortgage Processing* ▪ Determining Your Role in Fraud Prevention* ▪ Discovering FHA Programs* ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Essentials of Mortgage Lending* ▪ Ethical Issues for Bankers ▪ Explaining Loan Modifications* ▪ Mitigating Potential Fraud in Your Organization* ▪ Mortgage Customer Counseling and Prequalification ▪ Personal Tax Return Analysis ▪ Preparing the Closing Disclosure* ▪ Preparing the Loan Estimate* ▪ Processing and Underwriting Credit* ▪ Processing Income and Assets* ▪ Reviewing the Appraisal Report* *These courses are offered through a partnership with AllRegs, a leader in residential mortgage lending. IBA/ABA M $775 / NM $985 Per Person

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Human Resources and Workplace Fundamentals Forums

ABA Training

Senior Retail Forum

Questions on ABA Training? Connect with Denise Perez at dperez@ilbanker.com

Gather with Your Peers Virtually September 27 from 9:00 a.m. to 2:00 p.m. This forum provides a platform for retail banking officers to exchange ideas freely, examine pressing issues, discuss current initiatives and trends with peers in this ever-changing regulatory, cost-conscious and productivity-drive environment. It is designed for senior retail officers, retail managers, coordinators responsible for multiple branches/offices, and those who lead the retail banking sales and services efforts. Fee Per Person M $199 / NM $389

Human Resources Forum Gather with Your Peers Virtually October 13 As unique situations arise in the HR world it is invaluable to have a network of peers to go to for guidance. The IBA’s Human Resources peer group provides an excellent opportunity to share ideas, information, and challenges with fellow human resource officers. Expect a lively, open discussion about critical employment issues facilitated by HR professionals serving the banking community. Participants will also receive real-world application from highly qualified experts in the field.

ONLINE SELF-PACED | ONBOARDING Ethical Issues for Bankers This course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions. M $55 /NM $75

ONLINE SELF-PACED | COMMUNICATION Communication Basics Suite Explores the primary elements of effective communications, key in delivering good customer service. This suite provides tips for becoming an active listener, developing effective questioning, and understanding body language. Courses ▪ Becoming a Better Listener ▪ Communicating Effectively

▪ The Importance of Body Language

M $55 /NM $75

Webinar Workplace Violence Planning & Active Shooter Preparedness August 18, 10:00 a.m. to 11:30 a.m. The stark reality is that active shooter incidents have become a regular occurrence, not an anomaly. Many times, the response we hear is that warning signs were present, but no one recognized them ahead of time. What are the warning signs of workplace violence? We will discuss the importance of creating a culture of awareness and reporting. You will learn how to develop an Emergency Action Plan and why it is so important. Lastly, we will tackle the uncomfortable but necessary response to an active shooter situation. Key Takeaways ▪ Identify indicators and common responses of someone in a crisis situation ▪ Establish communication channels for the reporting of suspicious actions ▪ Determine who the stakeholders are in planning for workplace violence ▪ Develop an Emergency Action Plan ▪ Name the three critical steps in any active shooter situation Fee Per Person (Includes OnDemand access through October 18, 2021) M $99 / NM $199

Online Communication Suite Explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette. Courses ▪ Effective Social Media Communication

▪ Social Media Etiquette

M $55 /NM $75

Presentation Skills Suite Explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence. Courses ▪ Crafting Your Message ▪ Delivering Your Message

▪ Getting Started ▪ Presenting Virtually

M $95 / NM $130

Verbal Communication Suite Explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether in-person or over the phone. Completing this suite provides best practices to create positive customer service experiences. Courses ▪ Effective Conversation ▪ Greetings and Introductions

▪ Handling Customer Concerns

M $55 /NM $75

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Virtual Learning Bringing Knowledge to You

ANNUAL SEXUAL HARASSMENT {PREVENTION} TRAINING All Illinois employers are required to conduct annual sexual harassment prevention training. At a minimum, this must include: • an explanation and examples of what constitutes unlawful sexual harassment • a summary of relevant federal and state provisions and remedies available to victims • a summary of employers’ responsibilities in preventing, investigating and taking corrective measures in regard to sexual harassment Illinois Bankers is providing multiple virtual options to meet the needs of all Illinois employers. Each session not only meets but exceeds Illinois’ annual training requirements.

WHY CHOOSE OUR TRAINING •

TRAINING OPTIONS

Our comprehensive training courses offer separate and distinct sessions for employees and supervisors,

PRE-RECORDED TRAININGS $549 Employee AND supervisor recordings (two programs)

with each covering the prevention of discrimination, harassment, retaliation and bullying in the workplace under Illinois and federal laws. The full program covers all aspects of a true comprehensive training on these

Programs are about 1.5 hours each. Recordings are password-protected and available via any internet streaming platform through December 31, when links will be removed from the cloud.

important topics for employers of all types, in all industries. •

Following the U.S. Supreme Court’s recent ruling that all employers are prohibited from discriminating against employees based on the employee’s sexual orientation and/or gender identity, our training covers this important change as well.

LIVE VIRTUAL TRAININGS $1,999 Live virtual training via Zoom customized for your workplace, including a live Q&A opportunity Live programs will run about 1.5 to 2 hours. Recordings can be provided afterward as well, available via any internet streaming platform until December 31, when the link will be removed from the cloud.

Failure to provide training each year is a violation of the Illinois Human Rights Act. Illinois employers who do not provide compliant training will be subject to civil penalties, including a $500 penalty to any business with fewer than 4 employees, or $1,000 to those with 4 or more employees. Penalties for subsequent violations

Because employers must maintain documentation for each employee establishing compliance with the training requirement, a certificate of attendance/completion will be made available for each employee, and a copy of the PowerPoint also will be made available to download.

can rise to $5,000 each.

Presented by ATTORNEY SCOTT CRUZ, an experienced labor and employment attorney with Greensfelder, Hemker & Gale, P.C.

RESERVE YOUR TRAINING E

ilbanker.com 217-789-9340 registrar@ilbanker.com


Updated July 7, 2021

ONLINE SELF-PACED | COMMUNICATION

provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings.

Written Communication Suite

Courses ▪ Coaching ▪ Corrective Action ▪ Effective Meetings

Explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences. Courses ▪ Clarity in Writing ▪ Effective Email Communication

▪ Writing for Your Audience

M $55 /NM $75

ONLINE SELF-PACED | MANAGEMENT & EARLY LEADERSHIP SKILLS Employment Law

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

M $275 / NM $375

Sexual and Workplace Harassment for Managers Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment. M $95 / NM $130

Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise.

ONLINE SELF-PACED WORKPLACE ESSENTIALS

M $95 / NM $130

Dealing Effectively with Co-Workers

Improving Productivity Provides the main elements of productivity, and the guidelines on how to evaluate and improve productivity in the workplace. This course explains how to consistently and systematically apply a six-step process to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem; explains how to look for opportunities to improve the end result; focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels. M $95 / NM $130

Leadership in Action Suite

M $95 / NM $130

Essentials of Workplace Conduct Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a great impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations. M $95 / NM $130

Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision

Focuses on the behaviors of and interactions between co-workers and teaches methods to improve working relationships with difficult coworkers. This course introduces the characteristics of the four behavioral (base preference) groups and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.

▪ Empowerment ▪ Managing Change

Event Networking Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose in order to prepare questions, anticipate conversations, discuss commonalities, and ultimately establish relationships to grow your business. M $95 / NM $130

M $195 / NM $275

Managing Time at Work Leveraging the Benefits of a Diverse Workforce Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity. M $95 / NM $130

Management Essentials Suite This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite

Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive. M $95 / NM $130

Sexual and Workplace Harassment Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others. M $95 / NM $130

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Management & Leadership Conferences / Symposiums

Women in Banking Conference October 28-29 - Crowne Plaza Springfield Network with your peers, compare notes with those who have similar challenges and successes, and learn from top-rated speakers on management, leadership, industry issues and personal development. The conference focuses on helping your bank stand out and succeed during these tough economic times.

Midwest Bank Leaders Conference November 4 - Gleacher Center, Chicago This event features industry experts, banking leaders, and regulators addressing issues critical to the banking industry. Chief executive officers, presidents, senior managers and directors will benefit from the educational programming and peer-to-peer networking.

Forums CEO Forum July 13 & October 5, February 15, 2022 - Virtual This forum, tailored for banks and thrifts between $150 to $750 million in assets, provides a facilitated, open medium where ideas, experience, insight and views on many banking and business-related matters can be exchanged with your peers.

Small Bank CEO Forum August 18 – Bloomington Country Club, November 18 This forum provides chief executive officers with the means to constructively examine pressing issues, exchange ideas and share solutions among colleagues in a comfortable and professional environment.

Annual Conference August 13-14 – Branson, MO The Annual Conference is committed to providing executive leadership and directors, a way to connect with others, educate and recharge their hardworking employees. This conference is tailored for Bank CEOs, Presidents and other members of a financial institutions C-Suite. The conference includes industry leading keynote presenters, an expansive marketplace, the Salute to IBA Leadership, and the election of the association's Board of Directors.

Family-owned and Closely Held Bank Strategic Retreat August 24-25, Eagle Ridge Resort & Spa, Galena, IL Presented by the Wisconsin Bankers Association, in partnership with the Illinois Bankers Association, Iowa Bankers Association, and Minnesota Bankers Association. This Strategic Retreat is designed to address the unique challenges and opportunities faced by family-owned or closely held banks. Timely educational content will be combined with plenty of networking, so that you can walk away with action items and strategies to bring back to your bank. Led by an advisory board of bankers with ownership and/or management responsibilities, the retreat will feature up-to-date information in the following areas:

Webinar Execute the Ultimate Data Strategy September 08, 10:00 a.m. to 11:00 a.m. This unique and informative webinar will discuss what it takes for community financial institutions to stay competitive by transforming their mountains of high-value data from silos into meaningful and actionable insights. ▪ The data conundrum that is prevalent in the banking industry and what is causing it: ▪ Top challenges banks face due to limited access to data ▪ Industry Insights - statistics from the 2021 Digital Banking Report, ▪ How to solve the data challenges - start with a strategy ▪ Best data practices and use cases: align data needs with a strategy (with use case example), how to ▪ use profitability as a strategy tool (with use case example) ▪ How to find data that drives business transformation ▪ The importance of data integrity and data governance Audience Especially helpful for Banking C-Suite and executive level decision makers (CEO, CFO, COO, CBO) Fee Per Person M $99 / NM $199

Reserve Your Seat Today!

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Director Programs Directors Education Series A series of 30–minute training modules geared to the bank director have been developed in consultation with a highly respected group of banking industry experts. Your subscription to this series will assist you with the responsibility you have to educate those who serve on your board. Partial lists of topics that will be covered include: • • • •

Strategic Planning Minimizing Board Liability Regulatory Environment Board/Committee Composition • Compliance Management • BSA/AML Training • Insiders & Reg O

• Exam Preparation Board Legal Duties • Board Meetings and Minutes • Understanding Bank Capital • Enterprise Risk Management • Credit Risk Management • Asset Liability Management

An annual subscription will provide you with a recorded 20–30 minute web–based training module each month. You will also be supported with discussion topics and handouts. Since the programs are recorded, you have the flexibility to show these programs at your board meeting or make the link available to your directors prior to the meeting. 12-Month Subscription Fee $1,395 M/$1,895 NM Register / View Demo

Bank Director Training This suite of 10 videos presents need-to-know fundamentals about topics like oversight of compliance management and controls; both preand post-exam activities; compliance with BSA/AML/OFAC, Reg O and fair lending regulations; and digital trends in cybersecurity, blockchain and payments. Courses ▪ Board Oversight: Compliance Management ▪ Board Oversight: Compliance Control Activities ▪ Board Oversight: Preparing for the Compliance Exam ▪ Board Oversight: Post Compliance Exam Activities ▪ Board Oversight: BSA/AML/OFAC ▪ Board Oversight: Insiders and Regulation O ▪ Board Oversight: Fair Lending ▪ Digital Trends: Cybersecurity ▪ Digital Trends: Blockchain ▪ Digital Trends: Payments Audience For members of a bank's board of directors. Fee $695

ABA Training Questions on ABA Training? Connect with Denise Perez at dperez@ilbanker.com

ONLINE SELF-PACED Employment Law Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise. M $95 / NM $130

Improving Productivity This course explains how to apply a six-step process to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem. Learn how to look for opportunities to improve the end result, focus on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels.

Leadership in Action Suite This suite explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision

▪ Empowerment ▪ Managing Change

M $195 / NM $275

Leveraging the Benefits of a Diverse Workforce Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity. M $95 / NM $130

Management Essentials Suite This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings. Courses ▪ Coaching ▪ Corrective Action ▪ Effective Meetings

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

M $275 / NM $375

CERTIFICATE Certificate in Bank Financial Management Develop foundational skills for making key decisions that affect bank profitability. Learn how to conduct performance analyses. Discover ways to measure and manage interest rate risk. Explore best practices in managing funding, liquidity and capital. Demonstrate understanding by applying concepts in organization-specific exercises. Required Courses No substitutions or previous college credit will be accepted. The courses can be purchased individually or as a full certificate. Facilitated Online: Five to eight weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Analyzing Bank Performance ▪ Managing the Bank's Investment Portfolio ▪ Managing Funding, Liquidity, and Capital ▪ Managing Interest Rate Risk Self-Paced Online: Learn at your own pace. This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers Recommended Prerequisites Students should understand accounting and financial markets, as well as experience in the use of electronic spreadsheets. M $2,165 / NM $2,895

M $95 / NM $130

Illinois Bankers Association

17


Updated July 7, 2021

Marketing & Sales Forum

ONLINE SELF-PACED

Bank Marketing Forum

Bank Marketing: Building Customer Relationships

Virtual | November 17 Provides a platform and opportunity for Marketing staff to exchange ideas freely, dissect problems and discuss vital issues with peers. You will have the opportunity to discuss industry trends and challenges as well as review a wide-range of developments that affect bank marketing strategies, tactics and results.

Guides you through attracting customers and building strong relationships through marketing. Explore current methodologies. Craft a market-driven strategy for product development. Audience Anyone who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources. M $55 /NM $75

Webinar

Marketing in a Digital World

Coffee Chat - Responsiveness July 21, 2021 - 10:00 a.m. to 11:00 a.m. CT Many community banks have bent over backwards to serve their customers through the pandemic. We interviewed thousands of customers across Illinois about how they thought their bank has handled the COVID crisis and how their banking will change going forward. The results will surprise you.

This course shows you how to break through the noise and reach your target audiences. You'll learn to leverage Facebook, LinkedIn, and Twitter to expand your reach and build your bank's brand. You'll explore the latest strategies for crafting digital campaigns, including optimizing for search and which paid options can best engage your target audiences. Examples of successful campaigns by other financial institutions make it easy to put your ideas into action.

Fee Per Person M $99 / NM $199

Courses ▪ Social Campaigns o The Power of Facebook o Leveraging LinkedIn o Strategic Twitter

ABA Training

Audience Bank marketing professionals looking to enhance their skills in social media channels, those new to the banking industry, or for staff with a marketing responsibility at a bank with limited marketing resources.

Audience Especially helpful for anyone who leads customer service or marketing for a bank.

Questions on ABA Training? Connect with Denise Perez at dperez@ilbanker.com

ONLINE INSTRUCTOR-LED Marketing in Banking This four-week long, entry-level course builds a strong foundation for grasping bank marketing functions. Dive into the core responsibilities of bank marketing, examine how marketing may be structured, know the regulations affecting bank marketing activities, and discover how to assess financial performance. M $300 / NM$375

Start Date – TBA

Marketing Management Establish a working knowledge of marketing management. Examine best practices for managing public relations and digital marketing campaigns, as well as ongoing brand management. Learn how to prioritize projects, assess performance, and balance resources. Explore ways to deliver strong return on investment (ROI). M $300 / NM$375

Start Dates –10/25/21

Marketing Planning This course develops skills for preparing a comprehensive strategic marketing plan that follows best practices. Learn how to assess customers and trade area opportunities. Discover ways to integrate this information into a situational analysis - then create an action plan and develop a budget. M $300 / NM$375

Start Dates – 8/16/21

▪ Digital Campaigns o Search Engine Optimization o Build Your Campaign o Find Your Audience

M $529 / NM $829

CERTIFICATE Foundational Certificate in Bank Marketing Develop the key skills essential to successful bank marketing. Discover best practices for developing a comprehensive strategic marketing plan, including setting objectives, implementing action plans, creating a budget, and evaluating ROI. Explore tactics to assess customers, markets, and opportunities. Learn how to better leverage social media to expand your reach and build your bank's brand. Gain insight into managing marketing activities from brand management to PR to digital marketing and learn the key regulatory guidelines for bank marketing. Required Courses Facilitated Online: Four weeks each in duration, you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Marketing in Banking ▪ Marketing Planning ▪ Marketing Management Self-Paced Online: Learn at your minutes in length. ▪ Marketing in a Digital World ▪ ▪ Search Engine Optimization ▪ ▪ Build Your Campaign ▪ ▪ Find Your Audience ▪

own pace. Each course is 15-75 The Power of Facebook Leveraging LinkedIn Strategic Twitter Recognizing and Preventing UDAAP

The estimated time to complete the required courses is approximately 21 hours. You may select your start dates for each of the three required Facilitated Online courses after you have completed your Certificate purchase. Students have access to the curriculum for 1 year from date of purchase.

M $1,095 / NM $1,595

Illinois Bankers Association

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Updated July 7, 2021

Operations and Technology Conference

Seminars

.

.

BankTech Conference

Performing Your ACH Audit

October 7 | Burr Ridge, IL

September 15 | Center for Banking Excellence, Springfield September 16 | Lewis University, Oak Brook

This event features experts and innovators in the Fintech space to help banks identify innovative products/services and potential partnerships with Fintech companies while considering risk factors in the development of Fintech strategy and associated processes.

School .

If your bank utilizes the ACH network, you are aware that the NACHA Operating Rules & Guidelines requires that all participating depository financial institutions, as well as all third-party entities that provide ACH services conduct an annual audit to be performed by December 31. This seminar arms you with “inside” information on how to best comply with NACHA audit requirements. Appendix 8 of the NACHA Operating Rules will be reviewed step-by-step to ensure complete understanding of each requirement. Fee Per Person M $249 / NM $419

ACH Exception Handling October 5 | Center for Banking Excellence, Springfield October 6 | Lewis University, Oak Brook

Operations School Hybrid | September 28-30 – Center for Banking Excellence, Springfield Back-room operations represent an important core function of any financial institution. In order for a bank to run its operations effectively, reduce costs and decrease transaction error, its staff needs to be well versed in the fundamental and key principles governing bank operations. This school, presented by Wipfli LLP, provides a comprehensive framework to examine the operations that support bank services while incorporating industry best practices. Topics Understanding Payment Systems Organizational Management Operational Compliance Issues Cybersecurity Hot Topics Disaster Recovery & Business Continuity Planning Third Party Risk Management New Technologies Regulatory Updates and Hot Topics Analyzing & Understanding Your Bank’s Statement of Condition Fee Per Person Full Series M $699 / NM $1,169 Individual Program M $249 / NM $419

Forum .

Technology and Operations Forum IBA Members Only August 19 – Hybrid November 19 A valuable peer-to-peer networking forum for IT and operations officers to freely exchange ideas and examine pressing issues in today’s everevolving regulatory, cost-conscious and productivity-driven environment. Participants meet three times a year, typically in the spring, summer and fall, in Bloomington.

Are you or your staff effectively processing ACH exceptions? Is your financial institution at risk of incurring losses due to improper procedures? Register for this seminar and learn how to handle the challenges of unposted items, stop payments and unauthorized entries. Real-life scenarios and case studies will also be discussed. Audience ACH Operations personnel, branch personnel, AAP Candidates, and Compliance Officers Fee Per Person M $249 / NM $419

Certified Banking Security Manager™ Bootcamp October 25-26 | Center for Banking Excellence, Springfield WHAT YOU WILL LEARN U.S. Information Security Laws and Regulations Information Security Program Components Security Awareness Programs IT Audit Social Engineering Preparing for Your IT and Audit Committees THE CERTIFIED ADVANTAGE Develop an information security program framework to take back to your institution. Understand how to successfull implement and manage each component of the information security program. Boost your knowledge of layered security. Gain confidence in your decision making with comprehensive cybersecurity knowledge. Dive into FFIEC cybersecurity guidelines. Instructor Jon Waldman, President, SBS Institute Audience ISO, Auditor, IT Manager, Compliance, Security Officer, Operations Officer Certification Fee: $1,295 A $295 annual membership fee and 4 hours of continual educational credits are required to keep the CBSM designation.

Illinois Bankers Association

19


SBS

INSTaTUTE ILLINOIS

B

BANKERS'"

Onsite Certified Banking

SECURITY MANAGER™ BOOTCAMP WHAT YOU WILL LEARN • U.S. Information Security Laws and Regulations • Information Security Program Components • Security Awareness Programs • IT Audit • Social Engineering • Preparing for your IT Examinations • Running Effective IT and Audit Committees THE CERTIFIED ADVANTAGE • Develop an information security program framework to take back to your institution. • Understand how to successfully implement and manage each component of the information security program. • Boost your knowledge of layered security. • Gain confidence in your decision making with comprehensive cybersecurity knowledge. • Dive into FFIEC cybersecurity guidelines.

Taking the course helped build my confidence in my job field. I would recommend this course to anyone wishing to enhance their knowledge of the expectations of the IT Program of their institution. - Hilarie Haack, GA

DATE: October 25-26, 2021 LOCATION: Center for Banking Excellence 3201 W. White Oaks Drive, Springfield, IL SCHEDULE: Day 1: 9:00-5:00 Day 2: 8:00-4:00 INSTRUCTOR: Jon Waldman President, SBS Institute WHO SHOULD ATTEND: ISO, Auditor, IT Ma na ger, Complia nce, Security Officer, Operations Officer PRICE: Certifica tion: $1,295 A $295 annual membership fee and 4 hours of continual educational credits are required to keep the CBS/VI designation. NOTE: Bring a la ptop or ta blet with your preferred Internet browser. ENROLL: https://sbsonsite.learnupon.com or ema il sbsinstitute@sbscyber.com


Updated July 7, 2021

Webinar Social Engineering Trends July 29, 2021 - 10:00 a.m. to 11:30 a.m. CT This program provides you with insight into the various ways that a social engineer will strike, both in-person and online. You are introduced to the dangerous role that artificial intelligence (AI) plays. And yes, you are confronted with social engineering every day. The intended outcome can be a click of your mouse, persuasion, poor decision, or unauthorized access. The end result can be data loss, financial loss, reputational damage, or even physical injury. We will explain how social engineers work and the tools that they use to craft their attempts. Often, we give away the information too willingly. You will leave this session with a better understanding of the various components of an attack and how to successfully deter them. Topics ▪ Learn what a deepfake is and why it is so alarming ▪ Name the one common factor that every social engineer leverages ▪ Learn how to ask the right questions before falling for an attempt ▪ Understand the various ways that you can be attacked ▪ Hear why we make it so easy for them for them to be successful Audience Valuable for all levels of management and employees, from the front line to the CEO. Fee Per Person M $99 / NM $199

Illinois Bankers Association

20


Updated July 7, 2021

Retail Banking Forum

Advanced IRAs

Senior Retail Forum

Advanced IRAs, facilitated by Ascensus, builds on the attendees’ basic IRA knowledge to address some of the more complex IRA issues that their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

Gather with Your Peers Virtually on September 27 This forum provides a platform for retail banking officers to exchange ideas freely, examine pressing issues, discuss current initiatives and trends with peers in this ever-changing regulatory, cost-conscious and productivity-drive environment. Fee Per Person M $199 / NM $389

Seminars Consumer Lending - Beyond the Basics Virtual | September 29 - October 1 This enhanced “Boots On The Ground” session will take you beyond basic training. Today’s lending function must be “more than just the deal” instead focusing on gaining fully-banked customers. This intermediate training is a 2.5-day, intensive, “real world” program focusing on the tools, skills, strategies and processes needed for today’s consumer lending team, filled with case studies, pre-and post-testing, and skills practices. Fee Per Person M $699 / NM $1,169

IRA Essentials October 20 | Lewis University, Oak Brook IRA Essentials, facilitated by Ascensus, gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should have access to a hand-held calculator.

October 21 | Lewis University, Oak Brook

Topics IRA Update IRA Excess Contributions Required Minimum Distributions Beneficiary Options Advanced Portability Continuing Education ABA Professional Certification - 7.25 credits for CISP, CRSP, and CTFA Audience You should attend this seminar if you are • an IRA administrator, personal banker, or member services personnel who has a working knowledge of basic IRA operations and wishes to expand your expertise and provide enhanced customer service; • a financial professional who recognizes that IRAs play an integral role in retirement planning; • a compliance specialist with procedural oversight of IRA policies and practices; or • support personnel responsible for promotional materials that describe the services provided by your financial organization. Per Person Fee Clients of Ascensus qualify for the IBA member rate. M $249 / NM $419

Topics Introduction and Establishing IRAs IRA Funding IRA Distributions IRA Portability Continuing Education ABA Professional Certification - 7.25 credits for CISP, CRSP, and CTFA Audience You should attend this seminar if you need to learn the basics of Traditional and Roth IRAs or want an updated, general refresher on IRA rules. Per Person Fee Clients of Ascensus qualify for the IBA member rate. M $249 / NM $419

Illinois Bankers Association

21


Updated July 7, 2021

Webinars

ABA Training

Coffee Chat - Responsiveness

Questions on ABA Training? Connect with Denise Perez at dperez@ilbanker.com

July 21, 2021 - 10:00 a.m. to 11:00 a.m. CT Many community banks have bent over backwards to serve their customers through the pandemic. We interviewed thousands of customers across Illinois about how they thought their bank has handled the COVID crisis and how their banking will change going forward. The results will surprise you. Audience Especially helpful for anyone who leads customer service or marketing for a bank. Fee Per Person M $99 / NM $199

Social Engineering Trends July 29, 2021 - 10:00 a.m. to 11:30 a.m. CT This program provides you with insight into the various ways that a social engineer will strike, both in-person and online. You are introduced to the dangerous role that artificial intelligence (AI) plays. And yes, you are confronted with social engineering every day. The intended outcome can be a click of your mouse, persuasion, poor decision, or unauthorized access. The end result can be data loss, financial loss, reputational damage, or even physical injury. We will explain how social engineers work and the tools that they use to craft their attempts. Often, we give away the information too willingly. You will leave this session with a better understanding of the various components of an attack and how to successfully deter them. Topics ▪ Learn what a deepfake is and why it is so alarming ▪ Name the one common factor that every social engineer leverages ▪ Learn how to ask the right questions before falling for an attempt ▪ Understand the various ways that you can be attacked ▪ Hear why we make it so easy for them for them to be successful Audience Valuable for all levels of management and employees, from the front line to the CEO. Fee Per Person M $99 / NM $199

ONLINE INSTRUCTOR-LED Banking Fundamentals Includes three 4-week courses that combine the principles of the banking industry with real-world application. Ideal for emerging bankers, or bankers seeking to gain an understanding of the changing world of financial services. It is an online, paperless, series of courses the combines peer collaboration with instructor guidance. Included Courses ▪ The Banking Industry Start Dates: 7/06/21, 9/07/21 ▪ Bank Lines of Business Start Dates: 10/11/21 ▪ Building Customer Relationships Start Dates: 8/02/21, 11/29/21 What You'll Learn ▪ The role of banks in the U.S. economy ▪ Meeting the changing needs of customers ▪ Bank products and services, including electronic banking ▪ Building customer relationships ▪ Major banking laws and regulations Audience Anyone who needs an introduction to banking, whether just starting a career or a more experienced professional from a different industry. M $595 / NM $795 Full Suite M $215 / NM $285 per Course

General Accounting Topics in analyzing source documents, recording business transactions in a journal and posting entries in a ledger. How to prepare a trial balance, gather adjustment data and complete a worksheet are covered, as well as how to prepare financial statements and post-closing entries. Audience Bank personnel at any level with little or no accounting background M $600 / NM $725 NM

Start Dates – 7/19/21, 11/08/21

Money and Banking A fundamental study of how money functions in the U.S. and world economies. How money supply, the banking system, the Federal Reserve and the federal government are all interrelated, and how changes in the financial system can affect individuals, businesses and governments on a world-wide basis are covered. Audience Bank personnel who have not had a formal course in money and banking and who wish to increase their understanding of the banking industry, officer trainees through the mid-management level. M $510 / NM $656

Start Dates – 11/01/21

Illinois Bankers Association

22


Updated July 7, 2021

ONLINE SELF-PACED | ONBOARDING Banking Basics Suite This suite is a comprehensive introduction to the banking industry. Ideal for those new to banking, completing this suite provides a deeper understanding of the changing world of financial services and the vital role that banks play in the economy. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Bank Marketing: Building Customer Relationships ▪ Bank Payment Systems and Technology ▪ Bank Sales and Service: Expanding Customer Relationships ▪ Banks as a Business ▪ Banks and the Deposit Function ▪ Banks and the Economy ▪ Banks and Personal Wealth Management ▪ Business and International Banking Services ▪ Introduction to Banking ▪ Lending as a Cornerstone of Banking ▪ Safeguarding Bank Assets and the Nation ▪ Safeguarding the Customer and the Bank Audience Anyone who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources.

Teller Basics Suite This suite teaches critical customer service and technical skills, from handling checks and cash to processing deposits and withdrawals, and more. Courses ▪ Cash Handling ▪ Handling Checks ▪ Processing Transactions

▪ Providing Quality Customer Service ▪ Robbery and Bank Security ▪ The Changing Role of the Teller

M $150 / NM $200

Understanding Bank Products Explains how to identify unrecognized client needs and describes the differences between product features and benefits of common consumer deposit products. This course identifies the categories of small business needs and describes cash management, retirement, and international banking services. It identifies the categories of business expenses that require financing and that are appropriate to finance via working capital loans. This course also describes business credit products used to finance durable equipment and real estate. This course explains estate planning and settlement services offered by banks. It identifies the most common types of trust funds and services offered by banks. M $95 / NM $130

M $595 / NM $795 Full Suite Courses also available individually.

ONLINE SELF-PACED | COMMUNICATION

Basic Bank Training for Veterans

Communication Basics Suite

America’s banks actively support our military and veteran communities. To help further their mission, ABA’s free Basic Bank Training for Veterans gives ABA member banks the tools they need to onboard and recruit veterans, transitioning active duty military members, and military spouses. This suite covers the basics of customer service, lending, payments and ethics to help them successfully transition to a career in the banking industry. Courses ▪ Introduction to Banking ▪ Banks as a Business ▪ Banks and the Deposit Function ▪ Lending as a Cornerstone of Banking ▪ Bank Payment Systems and Technology ▪ Safeguarding the Customer and the Bank ▪ Ethical Issues for Bankers ▪ Why Quality Customer Service Matters Audience Banks providing training to veterans, transitioning active duty military members, and military spouses. If you are a veteran, transitioning active duty military member, or military spouse not employed by a bank you can also access this free training.

Ethical Issues for Bankers This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions. M $55 / NM $75

This suite explores the primary elements of effective communications, key in delivering good customer service. Provides tips for becoming an active listener, developing effective questioning, and understanding body language. Courses ▪ Becoming a Better Listener ▪ The Importance of Body Language

▪ Communicating Effectively

M $55 / NM $75

Online Communication Suite This suite explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette. Courses Effective Social Media Communication

▪ Social Media Etiquette

M $55 / NM $75

Presentation Skills Suite This suite explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence. Courses ▪ Crafting Your Message ▪ Delivering Your Message

▪ Getting Started ▪ Presenting Virtually

M $95 / NM $130

Verbal Communication Suite This suite explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether in-person or over the phone. Completing this suite provides best practices to create positive customer service experiences. Courses ▪ Effective Conversation ▪ Greetings and Introductions

▪ Handling Customer Concerns

M $55 / NM $75

Illinois Bankers Association

23


Updated July 7, 2021

ONLINE SELF-PACED | COMMUNICATION Written Communication Suite This suite explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences. Courses ▪ Clarity in Writing ▪ Effective Email Communication

▪ Writing for Your Audience

ONLINE SELF-PACED CONSUMER BANKING ESSENTIALS Consumer Credit Products Provides definitions of consumer credit terms to assist in discussions with clients and explains the growth and demand of non-real estate related products. Explores real estate-related terms for home equity loans, home equity lines of credit, loan to value ratios, and how to calculate the maximum loan amounts. M $95 / NM $130

M $55 / NM $75

Fundamentals of Consumer Lending Suite

ONLINE SELF-PACED | CONSULTIVE AND RELATIONSHIP SELLING SKILLS Coaching to Support the Sales Process Suite

This suite explores the consumer lending process from terminology to the application process to customer communications. Completing this suite provides best practices for ensuring regulatory compliance and determining credit worthiness. Concise, impactful lessons can be applied on the job immediately.

This suite explores best practices for providing successful sales coaching. Completing this suite provides techniques for building your sales team's skills at every step in the Relationship Sales Process and supporting them in order to achieve sales goals and meet organizational objectives.

Courses ▪ Consumer Credit Basics

Courses ▪ Preparing to Coach ▪ Managing Sales Performance

Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, important elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO.

▪ Providing Ongoing Support

M $55 / NM $75

Essential Selling Skills Bundle Completing this bundle provides best practices for each step in the sales process and building solid client relationships. Explore tactics to focus sales efforts, including the Sales Portfolio Process. See how to effectively plan calls, track contacts, anticipate potential objections, and make sales. Courses ▪ Effective Referrals Suite (2 courses, 1 exercise + 1 toolkit) ▪ Making the Client Call Suite (3 courses, 1 exercise + 1 toolkit) ▪ Overcoming Objections Suite (3 courses, 1 exercise + 1 toolkit) ▪ Relationship Sales Suite (2 courses, 1 exercise + 1 toolkit) ▪ Sales Planning Suite (3 courses, 1 exercise + 1 toolkit)

▪ Consumer Loan Process

M $95 / NM $130

Handling Mortgage Inquiries and Making Referrals

M $95 / NM $130

Introduction to IRAs Explores key concepts on basic IRA product features and benefits, contribution and distribution requirements. Explains traditional, rollover, and Roth IRAs, including the new conversion rules, as well as Simplified Employee Pension Plans and SIMPLE Retirement Accounts. Presents information about IRA tax benefits and penalty calculations. M $95 / NM $130

Personal Tax Return Analysis

M $195 / NM $275

Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus non-recurring income, and how tax returns can be used as a sales tool.

Selling in a Social World

M $95 / NM $130

You need more effective and efficient strategies to extend your reach, find new prospects, stay top of mind and drive new business. These expert-led, engaging online courses provide practical tips and tactics to take advantage of the many tools offered by LinkedIn, the largest professional social channel. ▪ Selling in a Social World: Extend Your Reach ▪ Selling in a Social World: Engage Your Audience M $129 / NM $179

Referring Insurance and Annuity Clients Covers the effective referral model and explains how to refer clients who might benefit from various insurance and annuity products to a licensed representative, and your responsibilities as an unlicensed employee. Introduces the features and benefits of insurance and annuity products, including disability insurance, healthcare insurance, property and casualty insurance, and liability insurance. M $95 / NM $130

Tele-Consulting Curriculum Part 1 - Planning the Call Provides a planning strategy for professional bankers to prepare to make calls to clients. Focuses on client profiles that are specific to each client or order to evaluate sales potentials. Part 2 - Making the Call Provides a strategy for professional bankers to make calls to clients in the most professional manner possible. It focuses on the unique challenges of telephone sales and the three-step approach to overcome clients’ objections when presenting product features and benefits. Explores appropriate ways to close the sale using the assumptive close, and six tips for using a system to follow up with clients.

Referring Investment Clients Provides an overview of securities products commonly offered by banks and explains how to detect clues to identify the clients' recognized and unrecognized financial needs. Explores the effective referral model to help clients see the value in referral suggestions and in meeting with an investment specialist. M $95 / NM $130

M $95 / NM $130

Illinois Bankers Association

24


Updated July 7, 2021

ONLINE SELF-PACED CONSUMER BANKING ESSENTIALS Referring Trust Clients This course examines the elements of a trust and the primary reasons why clients want or need a trust. This course describes the benefits of trust accounts to identify needs and refer clients to a qualified trust expert by using the effective referral model. M $95 / NM $130

Management Essentials Suite This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings. Courses ▪ Coaching ▪ Corrective Action ▪ Effective Meetings

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

M $275 / NM $375

Why Quality Customer Service Matters Suite This suite delves into the skills critical to making clients feel valued. Completing this suite provides insight into improving customer service skills, especially during stressful situations, to help build client relationships. Concise, impactful lessons can be applied on the job immediately. Courses ▪ The Importance of Customer Service ▪ Customer Service Basics ▪ The Importance of Communication

▪ Handling Stress ▪ Handling Upset Clients

Sexual and Workplace Harassment for Managers Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment. M $95 / NM $130

M $95 / NM $130

ONLINE SELF-PACED SMALL BUSINESS BANKING ESSENTIALS

ONLINE SELF-PACED | MANAGEMENT & EARLY LEADERSHIP SKILLS

Calling on Small Business Customers

Employment Law Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise.

Provides guidelines on how to plan effective calls with small business clients. Explores the steps in the Call Planning Model and focuses on gathering resources and identifying goals for the call, and the steps to strategize the actions to take during the call. M $95 / NM $130

Credit Products for Small Businesses

M $95 / NM $130

Improving Productivity Provides the main elements of productivity, and the guidelines on how to evaluate and improve productivity in the workplace. This course explains how to apply a six-step process consistently and systematically to resolving productivity problems in the work environment. Explains how to look for opportunities to improve the end result. It focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels.

Describes the differences between credit product features and the benefits and how to communicate them to drive home the advantages to the customer. Explains how to match product needs to the customer borrowing cause, loan purpose, and business cycle clues to make the sale. M $95 / NM $130

Deposit Products and Services for Small Businesses

M $95 / NM $130

Gain an understanding of general banking needs of business customers. The course covers common deposit and non-credit products, and their benefits to the small business client.

Leadership in Action Suite

M $95 / NM $130

Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision

▪ Empowerment ▪ Managing Change

Fundamentals of Small Business Banking Suite This suite explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships.

M $195 / NM $275

Courses ▪ Small Business Basics ▪ Small Business Operating and Life Cycle

Leveraging the Benefits of a Diverse Workforce

M $95 / NM $130

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity. M $95 / NM $130

Introduction to Analyzing Financial Statements Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significant trends. M $95 / NM $130

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ONLINE SELF-PACED SMALL BUSINESS BANKING ESSENTIALS Relationship Selling to Small Business Customers Describes six steps of the Relationship Sales Cycle. Explains effective verbal and nonverbal communication, and open-end and closed-end questions to listen to the business customer’s needs. Explores parts of transition and benefit statements, a process to handle business customer objections, and methods to recognize buying signals to close the sale. M $95 / NM $130

Managing Time at Work Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive. M $95 / NM $130

Sexual and Workplace Harassment Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others.

Retirement Products for Small Businesses

M $95 / NM $130

Explores advantages to small businesses when offering retirement plans and the five retirement products and their general characteristics to match to specific client business needs. Compares client needs throughout the business life cycle to product characteristics. Introduces a referral process to make effective client referrals to retirement specialists.

CERTIFICATES

M $95 / NM $130

Servicing and Growing Small Business Relationships Introduces the benefits of proactively following up with small business clients through monitoring financial information, client records, and resources to extend the business relationship beyond the initial sale. This course also explains the advantages of conducting site visits and what is required to uncover employee and business information. M $95 / NM $130

Small Business Borrowing Describes the characteristics of the small business market that make it an attractive source of potential business. This course explores the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand the small business client credit needs. This course also explains the key steps to effectively communicate credit decisions to clients. M $95 / NM $130

ONLINE SELF-PACED WORKPLACE ESSENTIALS Dealing Effectively with Co-Workers Focuses on the behaviors of and interactions between co-workers and teaches methods to improve working relationships with difficult co-workers. Introduces the characteristics of the four behavioral groups and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients. M $95 / NM $130

Essentials of Workplace Conduct Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a great impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations. M $95 / NM $130

Event Networking

Bank Solutions Provider Certificate Develop a broad understanding of the banking business. For organizations that provide products and services to the banking industry, enable your team to better know their bank customers – from the terminology they use to the constructs under which they operate. By completing the ABA Bank Solutions Provider Certificate curriculum, you'll strengthen your knowledge of the language of bankers, core products, and the regulatory and ethical constraints under which banks operate. Required Courses The estimated time to complete these 18 courses is approximately 6.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Understanding Bank Products M $495 / NM $695

Bank Teller Certificate Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and co-workers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service. Required Courses The estimated time to complete these 35 courses and exercises is approximately 13 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-Workers ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Essentials of Workplace Conduct ▪ Ethical Issues for Bankers ▪ Online Communications Suite (2 courses) ▪ Teller Basics Suite (6 courses) ▪ Verbal Communications Suite (3 courses) ▪ Written Communication Suite (3 courses) M $695 / NM $995

Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose to prepare questions, anticipate conversations, discuss commonalities, and ultimately establish relationships to grow your business. M $95 / NM $130

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CERTIFICATES Branch Manager Certificate Develop skills essential to successful management. Hone your knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build strong communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for delivering quality customer service. Required Courses The estimated time to complete these 66 courses and exercises is approximately 14 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Coaching to Support the Sales Process Suite (3 courses + 1 exercise) ▪ Employment Law ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Leadership in Action Suite (5 courses) ▪ Leveraging the Benefits of a Diverse Workforce ▪ Making the Client Call Suite (3 courses + 1 exercise) ▪ Management Essentials Suite (6 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Presentation Skills Suite (4 courses) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Sales Planning Suite (3 courses + 1 exercise) ▪ Servicing and Growing Small Business Relationships ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) M $1,295 / NM $1,595

Customer Service Representative Certificate Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections. Required Courses The estimated time to complete these 42 courses and exercises is approximately 10.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-Workers ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Ethical Issues for Bankers ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Understanding Bank Products ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) M $795 / NM $995

Certificate in General Banking Develop a broad understanding of the underpinnings of the banking industry. Dive deeply into the purpose of specific banking functions and the role of banking in the economy. Gain practical knowledge of the core principles of accounting and economics. Explore legal and regulatory issues, compliance matters, as well as the fundamentals of bank marketing. Learn how to identify and resolve ethical issues. Required Courses No substitutions or previous college credit will be accepted. Facilitated Online: Four to sixteen weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Banking Fundamentals Suite, which includes o The Banking Industry o Bank Lines of Business o Building Customer Relationships ▪ General Accounting ▪ Legal Foundations in Banking ▪ Marketing in Banking ▪ Money and Banking Self-Paced Online This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers

Digital Banker Certificate This certificate helps bankers develop the knowledge and skills they need to provide quality customer service in today’s digital first world. Learn about the digital and mobile tools available to customers and how to provide excellent customer service on digital and social platforms. Gain insight into how demographics, technology infrastructure and data analytics play a crucial role in developing an effective digital payments strategy. Understand how to identify the risks associated with technology and protect systems and data from tampering or destruction. Required Courses ▪ Digital Banker Suite (5 courses) ▪ Payments System Suite (2 courses) ▪ Cybersecurity Fundamentals M $495 / NM $595

Personal Banker Certificate Develop essential skills for providing full-service banking. Build broad product knowledge and an understanding of the different types of retail deposit and loan products. Gain insight into how to offer the appropriate credit, deposit, and other banking services to meet customer needs and expectations. Learn best practices for cultivating customer relationships. Required Courses The estimated time to complete these 49 courses and exercises is approximately 13.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Introduction to Analyzing Financial Statements ▪ Making the Client Call Suite (3 courses + 1 exercise) ▪ Managing Time at Work ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Sales Planning Suite (3 courses + 1 exercise) ▪ Understanding Bank Products ▪ Verbal Communications Suite (3 courses) ▪ Written Communication Suite (3 courses) M $795 / NM $995

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CERTIFICATES Supervisor/Team Leader Certificate Develop skills critical for becoming a well-rounded leader – whether with or without direct reports. Build communication skills for a variety of situations: including collaboration, coaching, motivation, recognition, and corrective action. Gain insight into better managing employee relations and fostering open communication among staff members. Explore ways to interview, evaluate, and select employees while being mindful of legal considerations. Discover ways to manage the change process and communicate changes with stakeholders. Required Courses The estimated time to complete these 45 courses and exercises is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Building Collaborative Teams ▪ Communication Basics Suite (3 courses) ▪ Employment Law ▪ Empowerment ▪ Ethical Issues for Bankers ▪ Leveraging the Benefits of a Diverse Workforce ▪ Management Essentials Suite (6 courses) ▪ Managing Change ▪ Online Communications Suite (2 courses) ▪ Presentation Skills Suite (4 courses) ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses)

Universal Banker Certificate Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and service sales skills. Discover ways to build relationships and create referrals to other lines of business. Required Courses The estimated time to complete these 44 courses and exercises is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-workers ▪ Effective Meetings ▪ Ethical Issues for Bankers ▪ Managing Change ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Presentation Skills Suite (4 courses) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) M $795 / NM $995

M $895 / NM $1,095

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Wealth Management ABA Training

TRUST FUNDAMENTALS

Questions on ABA Training? Connect with Denise Perez at dperez@ilbanker.com.

Audience Trust department and other bank staff who assist or refer trust clients. No prior knowledge of the subject is required. $335 M/$450 NM per course

ONLINE SELF-PACED ESTATE PLANNING & TRUST ACTIVITIES

▪ Introduction to Estate Planning ▪ Introduction to Investment Management ▪ Introduction to Trust Administration

Audience Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs. M $175 / NM $225 per course (unless otherwise noted) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Account Acceptance and Termination Basic Characteristics of a Trust Discretionary Distributions Duties and Powers of the Trustee Estate and Guardian Administration Estate Planning to Achieve Client Goals Estate Planning for Charitable Giving Estate Planning for the Marital Deduction Estate Planning Solutions for the Business Owner Fiduciary Law A Guide to Ethics in Fiduciary & Trust Activities M $95 / NM $130 Minimizing Fiduciary Risk and Litigation Special Needs Trusts

TAX LAW & TAX PLANNING ▪ ▪ ▪ ▪ ▪ ▪ ▪

Fiduciary Income Tax Generation-Skipping Transfer Tax Gift Taxation A Guide to Ethics in Tax Law & Tax Planning M $95 / NM $130 How Trusts are Taxed Planning for Estate Tax Understanding Transfer Tax

INVESTMENT PLANNING ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Asset Allocation and Portfolio Management Bond Selection and Analysis Economics & Markets Fundamentals of Alternate Investment Products A Guide to Ethics in Investments M $95 / NM $130 Investment Policy Investment Products Prudent Portfolio Management Stock Selection and Analysis

FINANCIAL PLANNING ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Education Planning Solutions for Minors Estate Planning for IRAs and Qualified Plan Balances Fundamentals of Life Insurance A Guide to Ethics in Financial Planning M $95 / NM $130 Income Tax Planning Introduction to IRAs M $95 / NM $130 Introduction to Planning for Retirement Assets Managing Life Insurance Policies Types of Insurance

ONLINE INSTRUCTOR-LED TRUST FUNDAMENTALS Basic Administrative Duties of a Trustee This is one of two courses devoted to the basic skills and knowledge for understanding subject matter important to a trust professional. Recommended Prerequisite Introduction to Trust Products and Services Audience Employees who have recently joined the trust department in support positions, non-trust personnel within the bank who work with trust officers and trust clients, as well as employees of service providers to trust companies who want to develop a better understanding of their clients' business needs. M $300 / NM $375

Start Dates – 9/27/21

Introduction to Trust Products and Services This is one of two courses designed to provide basic skills and knowledge for understanding subject matter important to a trust professional. Recommended Prerequisite Basic Administrative Duties of a Trustee Audience Those employees who have recently joined the trust department in support positions, non-trust personnel within the bank who work with trust officers and trust clients, as well as employees of service providers to trust companies who want to develop a better understanding of their clients' business needs. M $300 / NM $375

Start Dates – 7/26/21

IRA Online Institute This course is a comprehensive, 12-week, web-based IRA training program developed and supported by Ascensus’ experienced instructors. This innovative training program teaches you in-depth, essential IRA information, and is the only approved online training program that prepares you to take the Certified IRA Services Professional (CISP) exam. Extensive IRA reference materials, objective-based training methods, and practical applications of IRA rules create an effective learning environment. Students should expect to spend 15-20 hours a week completing the readings and assignments, depending on prior knowledge of IRAs. Audience This course is intended for IRA Services Professionals with one to two years’ experience or for those preparing for the CISP exam. M $1,695 / NM $1,895

Start Dates – 9/06/21

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CERTIFICATES Certificate in Asset Management Learn how a client’s financial goals translate into their investment policy statements, inform investment decisions, what it means to be a prudent investor and how financial and non-financial assets work together. Learn how to evaluate inheritors’ financial goals, legal structures and assets in order to develop a holistic post-inheritance investment portfolio management strategy. Apply approaches to interpret and restate clients’ wealth strategies by drawing from their financial plan documents. Develop an understanding of the unique characteristics of non-financial assets and alternative investments to enable you to deliver holistic advice and service. Explore current trends in sustainable and responsible investing, and the importance of proper titling of assets. Required Courses ▪ Introduction to Investment Management ▪ Economics and Markets ▪ Importance of Proper Titling of Assets and Regular Titling Reviews ▪ Asset Allocation and Diversification ▪ Investment Policy ▪ Investment Products ▪ Sustainable and Responsible Investing ▪ Bond Selection and Analysis ▪ Stock Selection and Analysis ▪ Alternative Investment Products ▪ Developing a Personalized Wealth Management Strategy ▪ Investment Strategies for Inherited Wealth ▪ Prudent Portfolio Management ▪ A Deeper Dive into Non-Financial Assets Estimated time to complete the courses is approximately 7 hours and 30 minutes

M $1,795 / NM $2,395

Certificate in Core Concepts and Ethics for Fiduciary Advisors

Certificate in Fiduciary Relationship Management Develop fiduciary skills that go beyond foundational technical knowledge to meet evolving client expectations and behaviors. Learn key skills that enable exceptional relationship management including the ability to identify clients’ generational, gender and cultural characteristics, emotions and other factors to enable in-depth discovery conversations, meaningful dialogue and consultative presentations. This certificate will position you as a skilled advisor to not only your current clients, but also to future generations. Required Courses ▪ Managing the Dynamic Nature of Client Financial Needs ▪ Know Your Competition ▪ Mastering the Art of Inquiry ▪ Engaging in Multigenerational Conversations with Clients ▪ Developing and Delivering a Compelling Personal Value Proposition ▪ Effective Client Engagement Through “Wealth Personas” ▪ Emotional Intelligence for Wealth Advisors ▪ Understanding Generational, Gender and Cultural Characteristics in Managing Wealth ▪ Engaging with Centers of Influence ▪ Interacting with Financial Advisors/Brokers ▪ Selling Value The estimated time to complete the 11 required courses is approximately 5 hours.

M $1,295 / NM $1,795

Certificate in Fiduciary Risk and Compliance Gain a full understanding of the regulatory basis and importance of fiduciary compliance, its elements and how it affects your role as an advisor. Learn key aspects of federal and other environmental laws, elements of fiduciary liability and steps fiduciaries can take to manage risk. Learn the importance of client due diligence and ongoing monitoring throughout the life of the relationship. Courses provide a foundation in the regulations, bank policies, procedures and relationship management responsibilities that impact fiduciary risk management and compliance.

Designed to accelerate onboarding of professionals moving into fiduciary-based advisory roles. Learn and apply essential fiduciary principles—including wealth planning, investment management and account administration—with this set of courses designed to accelerate new advisors' readiness to work directly with wealth clients in a fiduciary capacity.

Required Courses ▪ Introduction to Fiduciary Risk Management and Compliance ▪ Managing Fiduciary Risk and Litigation ▪ Fiduciary Compliance ▪ Environmental Liabilities of Fiduciaries

Required Courses ▪ Applying Fiduciary Principles and Ethics ▪ Fiduciary Ethics ▪ Introduction to Fiduciary Risk Management and Compliance ▪ Introduction to Integrated Planning and Advice ▪ Introduction to Investment Management ▪ Understanding Fiduciary Principles ▪ Trust Fundamentals

M $595 / NM $795

Estimated time to complete these courses is approximately 2 hours and 30 minutes.

Health Savings Account (HSA) Expert Certificate

Estimated time to complete the courses is approximately 3.5 hours.

A comprehensive overview of HSA requirements for financial institutions and benefits administrators. Designed to help HSA providers and their staff master key requirements, situations, and strategies to better serve HSA account holders, the certificate is the product of HSA Consulting Services and its president and founder, Roy Ramthun, and is distributed in cooperation with the ABA HSA Council.

M $895 / NM $1,095

Registration also includes a digital copy of the HSA Owners' Manual.

Certificate in Fiduciary Principles and Ethics

Course The estimated time to complete these 7 courses, plus the exam, is 3.5 hours.

A top priority for fiduciary professionals is holding their clients’ interests ahead of their own. Learn the ethical standards applied to fiduciary professionals—integrity, the duty to avoid conflicts of interest, competency, fairness and professionalism, and the responsibility not to engage in unauthorized practices. Gain a full understanding of fiduciary standards, rules and regulations designed to provide beneficiaries with the highest level of care and consideration by financial professionals.

▪ ▪ ▪ ▪ ▪ ▪ ▪

Overview of Health Savings Accounts HSA Eligibility HSA Contributions HSA Distributions HSA Account Administration HSA Benefits, Strategies, and Best Practices How Much Do You Know About HSAs?

Required Courses ▪ Understanding Fiduciary Principles ▪ Fiduciary Ethics ▪ Applying Fiduciary Principles and Ethics

Individuals who successfully complete the course and the timed 1 hour, 40 question online exam earn a 3-year HSA Expert Certification from HSA Consulting Services.

Estimated time to complete the 3 required courses is approximately 1.5 hours.

M $795 / NM $1,095

M $395 / NM $495

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CERTIFICATES

RESOURCES

Certificate in Integrated Wealth Planning and Advice

Wealth Advisory and Personal Trust Series

Learn how personal finance, tax, insurance, retirement and estate planning work together to help clients define and achieve their objectives during and beyond their lifetime. Learn the tax considerations and gifting strategies surrounding individual income tax, fiduciary income tax and federal estate tax. Gain foundational knowledge on the fundamentals of insurance and the features of life insurance policies and annuities. Explore planning considerations Individual Retirement Accounts, how benefits are coordinated with the estate plan and the planning aspects of various retirement plans. Gain a better understanding of the marital deduction, charitable techniques to accomplish estate and financial planning objectives and tax implications of education plans and how trusts can be used for this purpose. Learn how clients’ financial lives are reflected on their balance sheets, how to analyze and interpret the balance sheets and legal entity structures used by clients to hold assets and how they align with their strategies and goals. Required Courses ▪ Introduction to Integrated Planning and Advice ▪ Tax Planning ▪ Individual Income Tax ▪ Fiduciary Income Tax ▪ Gift Strategy and Taxation ▪ Generation-Skipping Transfer Tax ▪ Federal Estate Tax ▪ Insurance Planning ▪ Fundamentals of Insurance ▪ Life Insurance Policies ▪ Annuities ▪ Retirement Planning ▪ Planning for Retirement ▪ Qualified Retirement Plans ▪ Individual Retirement Accounts ▪ Estate Planning ▪ Estate Planning Fundamentals ▪ Estate Planning for the Marital Deduction ▪ Philanthropic Planning ▪ Education Planning for Minors ▪ Estate Planning for the Business Owner ▪ Advising Clients ▪ Full Balance Sheet Advice ▪ Structure Analysis and Advice

The four workbooks are a desktop reference for wealth advisors and a resource for employees who want to sharpen their skills in preparation for the Certified Trust and Financial Advisor (CTFA) examination. Each section in every workbook has chapter review questions and answers, a sample test and answers, and a list of additional resources on the Internet and in print. The Fiduciary and Trust Activities Workbook Trust and Probate Law and Custom; Investment Responsibilities of a Trustee; Environmental Law and Ethics The Financial Planning Workbook Personal Finance/Insurance products; Retirement & Estate Planning; Ethics The Investments Management Workbook Economics and markets, Equity and debt markets and portfolio management; Alternative Investments and Investment policy; Performance measurement and evaluation; Ethics and legal considerations The Tax Law and Tax Planning Workbook Income taxation of individuals, fiduciaries and charitable entities; Federal estate, gift and generation-skipping taxes; Planning for gifts, credit shelters, marital and non-marital taxes; Post-mortem planning; Planning for retirement benefits; Ethical considerations for individuals and entities serving as fiduciaries. M $165 / NM $225 Each

M $575 / NM $775 Full Series

The estimated time to complete these 19 courses is approximately 13 hours.

M $2,395 / NM $3,095

Certificate in Trust Administration Explore the requirements to create a trust, common types of personal trusts, account acceptance and termination considerations, and other factors to consider in making discretionary distributions. Learn about the scope of a trustee’s duty of authority, typical trust guidance and common discretionary standards to make sound discretionary decisions. Discover preliminary matters relating to guardian administration, including responsibilities in estate asset inventory and asset management, closing a guardianship/conservatorship and how a special needs trust can protect current or anticipated family funds without jeopardizing government benefits. Required Courses ▪ Trust Fundamentals ▪ Introduction to Trust Administration ▪ Duties and Powers of the Trustee ▪ Types of Trusts ▪ Discretionary Distributions ▪ Account Acceptance and Termination ▪ Estate and Probate Administration ▪ Special Needs Trusts Estimated time to complete these courses is approximately 3 hours and 30 minutes.

M $895 / NM $1,195

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Resources / Publications

Other Upcoming Events

IBA Annual Bank Directory

Fall Golf Outing

Features profiles of every state and nationally chartered bank in Illinois, including address, phone and fax numbers, holding company affiliation, lead bank indication, balance sheet data, MICR numbers, wire numbers, key bank officers, bank directors, correspondent banks and branch office location information. New edition available every January M $85 / NM $125

October 4

Pekin Country Club

Chicago Area Chapter Breakfast December 2

Sheraton, Lisle

Illinois Bank Compensation & Benefits Survey The survey results include annual compensation and non-cash compensation and other benefits such as sick leave, vacation time, bonus information, directors' compensation and benefits. The results are available by the beginning of June. Nonparticipants - $499

Illinois Banker Magazine Offers the latest in association, industry and regulatory and association news in a format that best accommodates busy schedules. Features include economic outlooks, latest technology trends and articles for senior executives and bank directors. $90 Annual Subscription

Illinois Guide to Bank Record Retention IBA has relied on the association-produced record retention guide to not only stay in compliance with state and federal retention requirements, but to also save money by not keeping records longer than necessary. It provides a federal and Illinois schedule of records and suggested policy and procedures to help guide you. M $249 / NM $399

Legal Closing Signs (English/Spanish) Make sure customers are aware of the bank's observed holidays. Each static cling sign is bright, easy-to-read, professional looking and easily adheres to glass. Includes 10 signs for the legal holiday schedule for banks in Illinois. M $25.95 / NM $35.95 per set

ABA Textbooks support the ABA curriculum and cover a wide variety of subjects in banking and financial services.

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Index A A Guide to Ethics in Fiduciary and Trust Activities .............................. 29 A Guide to Ethics in Financial Planning .............................................. 29 A Guide to Ethics in Investments ........................................................ 29 A Guide to Ethics in Tax Law and Tax Planning ................................. 29 ABA Textbooks ................................................................................... 32 Account Acceptance and Termination ................................................ 29 ACH Exception Handling ................................................................. 4, 19 Advanced IRAs ............................................................................... 5, 21 Analyzing Bank Performance ................................................................ 3 Analyzing Business Financial Statements and Tax Returns ............... 12 Analyzing Financial Statements .......................................................... 11 Analyzing Personal Financial Statements and Tax Returns ............... 12 Annual Conference ............................................................................. 16 Asset Allocation and Portfolio Management ....................................... 29

B Bank Counsel Conference .................................................................... 4 Bank Director Training ........................................................................ 17 Bank Investments and Strategies ......................................................... 3 Bank Marketing Forum ........................................................................ 18 Bank Marketing: Building Customer Relationships ............................. 18 Bank Solutions Provider Certificate ..................................................... 26 Bank Teller Certificate ......................................................................... 26 Banking Basics Suite .......................................................................... 23 Banking Fundamentals ....................................................................... 22 BankTech Conference ........................................................................ 19 Basic Administrative Duties of a Trustee ............................................ 29 Basic Bank Training for Veterans ........................................................ 23 Basic Characteristics of a Trust .......................................................... 29 Bond Selection and Analysis ............................................................... 29 Branch Manager Certificate ................................................................ 27 Breaking into Banking 101: Fundamentals of Commercial Banking ... 11 Breaking into Banking 201: Analyzing Repayment Sources ............... 11 Breaking into Banking for Interns ........................................................ 11 Breaking into Banking Powered by Keusal Learning .......................... 11

Certificate in Fiduciary Principles and Ethics ...................................... 30 Certificate in Fiduciary Relationship Management .............................. 30 Certificate in Fiduciary Risk and Compliance ...................................... 30 Certificate in Financial and Credit Risk Management ........................... 8 Certificate in Fraud Prevention .............................................................. 7 Certificate in General Banking ............................................................. 27 Certificate in Integrated Wealth Planning and Advice ......................... 31 Certificate in Lending Compliance ......................................................... 7 Certificate in Operational Risk Management ......................................... 8 Certificate in Risk Management Frameworks ........................................ 8 Certificate in Trust Administration ....................................................... 31 Certified Banking Security Manager™ Bootcamp ........................... 5, 19 CFO Forum............................................................................................ 3 Chicago Area Chapter Breakfast ......................................................... 32 Coaching to Support the Sales Process Suite .................................... 24 Coffee Chat - Responsiveness ...................................................... 18, 22 Commercial and Industrial (C&I) Lending in Today's Competitive Market ............................................................................................... 9 Commercial Document Preparation for Beginners Workshop ......... 9, 10 Commercial Lending............................................................................ 11 Commercial Lending School ................................................................. 9 Commercial Real Estate (CRE) Lending in Today's Economy............ 10 Commercial Real Estate Lending Decision Process ........................... 12 Communication Basics Suite ......................................................... 14, 23 Compliance Forum ................................................................................ 4 Compliance Training for Bank Boards ................................................... 6 Consumer Credit Products .................................................................. 24 Consumer Lending .............................................................................. 11 Consumer Lending - Beyond the Basics ....................................... 10, 21 Consumer Real Estate for Beginners Workshop ................................. 10 CRCM Exam Online Prep...................................................................... 6 Credit Products for Small Businesses ........................................... 12, 25 Customer Service Representative Certificate ..................................... 27

D Dealing Effectively with Co-Workers ............................................. 15, 26 Deposit Products and Services for Small Businesses ................... 12, 25 Digital Banker Certificate ..................................................................... 27 Directors Education Series .................................................................. 17 Discretionary Distributions ................................................................... 29 Duties and Powers of the Trustee ....................................................... 29

C E Calling on Small Business Customers ................................................ 25 CEO Forum ......................................................................................... 16 Certificate in Asset Management ........................................................ 30 Certificate in Bank Financial Management ...................................... 3, 17 Certificate in BSA and AML Compliance ............................................... 7 Certificate in Business and Commercial Lending ................................ 13 Certificate in Core Concepts and Ethics for Fiduciary Advisors .......... 30 Certificate in Deposit Compliance ......................................................... 7

Economics & Markets .......................................................................... 29 Education Planning Solutions for Minors ............................................. 29 Effective Referrals Suite ...................................................................... 12 Employment Law ..................................................................... 15, 17, 25 Essential Selling Skills Bundle............................................................. 24 Essentials of Workplace Conduct .................................................. 15, 26 Estate and Guardian Administration .................................................... 29

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Estate Planning for Charitable Giving ................................................. 29 Estate Planning for IRAs and Qualified Plan Balances ....................... 29 Estate Planning for the Marital Deduction ........................................... 29 Estate Planning Solutions for the Business Owner ............................. 29 Estate Planning to Achieve Client Goals ............................................. 29 Ethical Issues for Bankers ............................................................. 14, 23 Event Networking .......................................................................... 15, 26 Execute the Ultimate Data Strategy .................................................... 16

F Fall Golf Outing ................................................................................... 32 Family-owned and Closely Held Bank Strategic Retreat .................... 16 Fiduciary Income Tax .......................................................................... 29 Fiduciary Law ...................................................................................... 29 Foundational Certificate in Bank Marketing ........................................ 18 Fundamentals of Ag Financing ........................................................... 10 Fundamentals of Alternate Investment Products ................................ 29 Fundamentals of Consumer Lending Suite ......................................... 24 Fundamentals of Life Insurance .......................................................... 29 Fundamentals of Mortgage Lending ................................................... 11 Fundamentals of Small Business Banking Suite........................... 12, 25

G General Accounting ............................................................................. 22 Generation-Skipping Transfer Tax ...................................................... 29 Gift Taxation ........................................................................................ 29

H Handling Mortgage Inquiries and Making Referrals ...................... 12, 24 Health Savings Account (HSA) Expert Certificate ............................... 30 How Trusts are Taxed ......................................................................... 29 Human Resources Forum ................................................................... 14

Investment Products ............................................................................ 29 IRA Essentials ................................................................................. 5, 21 IRA Online Institute.............................................................................. 29

L LaserPro® Training 2020 .................................................................... 10 Leadership in Action Suite ....................................................... 15, 17, 25 Legal Closing Signs ............................................................................. 32 Legal Foundations in Banking ............................................................... 6 Lending Decision Process ................................................................... 12 Leveraging the Benefits of a Diverse Workforce ..................... 15, 17, 25 Loan Documentation for Secured Commercial Lending Transactions .. 9 Loan Structuring, Documentation, Pricing and Problem Loans ........... 12

M Management Essentials Suite ................................................. 15, 17, 25 Managing Funding, Liquidity and Capital .............................................. 3 Managing Interest Rate Risk ................................................................. 3 Managing Life Insurance Policies ........................................................ 29 Managing the Bank’s Investment Portfolio ............................................ 3 Managing Time at Work ................................................................ 15, 26 Marketing in a Digital World................................................................. 18 Marketing in Banking ........................................................................... 18 Marketing Management ....................................................................... 18 Marketing Planning .............................................................................. 18 Midwest Agricultural Banking School .................................................... 9 Midwest Bank Leaders Conference .................................................... 16 Minimizing Fiduciary Risk and Litigation ............................................. 29 Money and Banking ............................................................................. 22 Mortgage Customer Counseling and Prequalification ......................... 13

O Online Communication Suite ......................................................... 14, 23 Operations School ............................................................................... 19

I IBA Annual Bank Directory .................................................................. 32 IBA Compliance Connection®................................................................ 8 Illinois Bank Compensation & Benefits Survey ................................... 32 Illinois Banker Magazine ..................................................................... 32 Illinois Guide to Bank Record Retention ............................................. 32 Improving Productivity ............................................................. 15, 17, 25 Income Tax Planning .......................................................................... 29 Introduction to Agricultural Lending ..................................................... 11 Introduction to Analyzing Financial Statements ............................ 12, 25 Introduction to Estate Planning ........................................................... 29 Introduction to Investment Management ............................................. 29 Introduction to IRAs ....................................................................... 24, 29 Introduction to Planning for Retirement Assets ................................... 29 Introduction to Trust Administration .................................................... 29 Introduction to Trust Products and Services ....................................... 29 Investment Policy ................................................................................ 29

P Performing Your ACH Audit............................................................. 4, 19 Personal Banker Certificate ................................................................. 27 Personal Tax Return Analysis ....................................................... 13, 24 Planning for Estate Tax ....................................................................... 29 Presentation Skills Suite ................................................................ 14, 23 Problem Loan Workout in Today's Market .......................................... 10 Prudent Portfolio Management ............................................................ 29

Q Qualitative Analysis and Determining a Credit Risk Rating ................. 13

Illinois Bankers Association

34


Updated July 7, 2021

R

T

Reference Guide to Regulatory Compliance ......................................... 8 Referring Insurance and Annuity Clients ............................................. 24 Referring Investment Clients ............................................................... 24 Referring Trust Clients ........................................................................ 25 Regulatory Compliance Series .............................................................. 4 Regulatory University ............................................................................ 8 Relationship Selling to Small Business Customers ............................. 26 Residential Mortgage Lender Certificate ............................................. 13 Retirement Products for Small Businesses ................................... 13, 26

Technology and Operations Forum ..................................................... 19 Tele-Consulting Curriculum ................................................................. 24 Tips, Shortcuts and Best Practices Workshop .................................... 10 Types of Insurance .............................................................................. 29

S Selling in a Social World ..................................................................... 24 Senior Retail Forum ...................................................................... 14, 21 Servicing and Growing Small Business Relationships ........................ 26 Sexual and Workplace Harassment .............................................. 15, 26 Sexual and Workplace Harassment for Managers ........................ 15, 25 Small Bank CEO Forum ...................................................................... 16 Small Business Banker Certificate ...................................................... 13 Small Business Borrowing ............................................................ 13, 26 Social Engineering Trends ............................................................ 20, 22 Special Needs Trusts .......................................................................... 29 Stock Selection and Analysis .............................................................. 29 Supervisor/Team Leader Certificate ................................................... 28

U Understanding Bank Products ............................................................. 23 Understanding Business Borrowers .................................................... 13 Understanding Transfer Tax ................................................................ 29 Universal Banker Certificate ................................................................ 28

V Verbal Communication Suite ......................................................... 14, 23

W Wealth Advisory and Personal Trust Series ........................................ 31 Why Quality Customer Service Matters Suite ..................................... 25 Women in Banking Conference ........................................................... 16 Workplace Violence Planning & Active Shooter Preparedness .......... 14 Written Communication Suite ........................................................ 15, 24

Illinois Bankers Association

35


Profile for Illinois Bankers

IBA Course Catalog  

Building Your TALENT with Virtual Programs, Seminars, Webinars, Conferences, and More

IBA Course Catalog  

Building Your TALENT with Virtual Programs, Seminars, Webinars, Conferences, and More

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