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Advancing Knowledge through Virtual and In-Person Programs

Course Catalog SUMMER / WINTER 2020

Webinars Seminars

Forums Conferences

OnDemand Series

ilbanker.com | registrar@ilbanker.com | 217-789-9340


Updated September 21, 2020

Table of Contents Program Delivery ................................................................................................................................................2 Continuing Education .......................................................................................................................................2 Bank Financial Management .............................................................................................................................3 Compliance and Banking Law ...........................................................................................................................4 Lending: Commercial, Consumer and Residential ..........................................................................................9 Human Resources and Workplace Fundamentals ........................................................................................16 Management and Leadership ..........................................................................................................................19 Marketing and Sales .........................................................................................................................................22 Operations and Technology ............................................................................................................................23 Retail Banking ...................................................................................................................................................25 Wealth Management .........................................................................................................................................35 Other Events .....................................................................................................................................................38 Resources and Publications ............................................................................................................................38 Index ..................................................................................................................................................................39

Considering the current situation, the Illinois Bankers Association has converted or postponed all in-person banker events to virtual programs through August. We will continue to monitor developments and revise the schedule as necessary. Visit ilbanker.com for current program information.

Illinois Bankers Education Services Staff Callan Stapleton, President Bob Anderson, Manager, Education Relations and IT Support Cassie Mattson, Manager, Event Management and Future Leaders Alliance Denise Perez, Manager, Education and Training Amy Sale, Education Assistant

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Updated September 21, 2020

Program Delivery

Continuing Education

Conferences provide specialized education and networking

Continuing Professional Education (CPE) The IBA is

opportunities that are necessary to stay competitive in today’s economic environment. Progressive educational content and innovative product showcases are the hallmark of IBA conferences.

recognized as a public accountant continuing professional education sponsor by the Illinois Department of Financial and Professional Regulation through December 31, 2020.

Seminars are held at various locations throughout the state.

an HRCI Approved Provider through December 31, 2020. This status allows the IBA to obtain pre-approval for recertification credit hours, based on HRCI standards, to HR-related educational programs.

These informative programs examine the industry’s hot topics and encourage discussion, questions and networking with peers.

Banking Forums These exclusive member-only peer to peer groups were created by bankers for bankers to provide open forums for the learning and sharing of ideas. More ▪ ▪ ▪ ▪ ▪

CFO Human Resources Marketing Small Bank CEO Technology & Operations

Future Leaders Alliance The IBA answered the need expressed by its member institutions to provide leadership training for future leaders of the banking industry. What evolved was the Future Leaders Alliance, an innovative program for aspiring bankers that emphasizes education, community service and networking. More

Webinars are live, Internet‐based programs that address

HR Certification Institute (HRCI) The IBA is recognized as

Society for Human Resource Management (SHRM) The IBA is recognized as a SHRM Recertification Provider through February 28, 2022.

Illinois MCLE The IBA is recognized as an Accredited CLE Provider by the Minimum Continuing Legal Education (MCLE) Board of the Supreme Court of Illinois through June 30, 2021. Attorneys wanting to attend CLE courses but find the cost to be a financial hardship should see the Association’s Financial Hardship Policy.

ABA Professional Certifications The IBA is approved by ABA as an Accredited Continuing Education Provider. As a nonprofit, independent corporation sponsored by the American Bankers Association, the mission is to promote excellence and professionalism in all parts of the industry. Many IBA programs offer continuing education credits that can be applied toward these certifications.

timely banking topics to a broad audience – several employees may participate without leaving the bank. Archived programs are available for convenient access after original airing.

Persons interested in pursuing a designation must meet specific educational requirements and have a minimum level of experience in the area offered for certification. For more information, visit aba.com or call 202-663-5092.

ABA Training is a comprehensive source for training and

Areas of Certification ▪ Certified AML and Fraud Professional (CAFP) ▪ Certified Corporate Trust Specialist (CCTS) ▪ Certified Enterprise Risk Professional (CERP) ▪ Certified Financial Marketing Professional (CFMP) ▪ Certified IRA Services Professional (CISP) ▪ Certified Regulatory Compliance Manager (CRCM) ▪ Certified Retirement Services Professional (CRSP) ▪ Certified Securities Operation Professional (CSOP) ▪ Certified Trust and Financial Advisor (CTFA)

education available through the American Bankers Association (ABA). Courses, certificates, and more are brought to you through the IBA, your Local ABA Training Provider. ABA's extensive suite of online training brings unmatched content in an interactive, digital format that responds to the industry's changing demographics. Online training is flexible, cost-effective, high-quality and engaging. ▪ Self-Paced Courses – Taken entirely on your own schedule. ▪ Instructor-Led Courses – Group collaboration and a virtual instructor, with fixed start and end dates. Certificates improve individual performance and provide nationally‐recognized credentials for career development.

Annual Scholarships ▪ ▪ ▪ ▪ ▪

Illinois Bankers Scholarship Fund IBA Future Leaders Alliance (FLA) Graduate School of Banking (GSB) GSB Human Resource Management School ABA Stonier Graduate School of Banking

Secure Banking Solutions (SBS) SBS certifications will prepare students and their financial institution for cybersecurity threats and regulations as well as create confidence with examiners and auditors. Each course is available online and is tailored to specific roles within an institution, creating a flexible and targeted learning experience. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Business Continuity Professional Cybersecurity Manager Ethical Hacker Forensic Investigator Incident Handler Mobile Administrator Security Executive Security Manager Security Technology Professional Vendor Manager Vulnerability Assessor

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Webinars (Live and On-Demand) 9/21 9/21 9/21

9/22 9/23 9/23 9/24 9/28 9/29 9/29 9/30 9/30 9/30 10/1

10/5

10/8 10/15 10/16 10/19 10/20 10/20 10/21 10/21 10/26

10/29

Opening LLC Accounts* Residential Construction Lending* Preparing for a Possible Wave of Defaults: Impacts for Corporate Trustees▪ Unclaimed Property: Escheatment Updates▪ TRID for Beginners* Customer Experience Management: Lead It Or Lose It Employment Records and How to Keep Them* 10 Practices To Create and Present Engaging Training* The Right of Setoff* Opening Trust Accounts* FFIEC Business Continuity Management Booklet Updates* HR Basics for Supervisors* Evolving Standards in Trustee Compensation▪ Being Strategic with Base Compensation for Non-Executive Positions* Document Review Trends and Leading Industry Practices for Corporate Trustees▪ TRID for Construction Loans* Excel: Filtering and Slicing Data* Outsourced Third Party Risk Management Program* Advanced Tax Return Analysis* FLSA: Beyond the Basics* Manage Your Core Assets: Teams Common Pitfalls of ARM Disclosures* Manage Your Core Assets: Brand SEO Self-Assessment: Are Your Strategies Driving New, Qualified Customers? ▪ Flood Insurance Compliance*

11/4 11/4

Excel Explained: Charts* Planning Opportunities and Pitfalls with Power▪ 11/5 The 5 Keys to Coaching for Bank Managers* 11/17 Industry Trends and Developments Impacting Corporate Trustees▪ 12/2 Recent Developments in Estate and Trust Administration (2020) ▪ 12/3 Quarterly Compliance Briefing: Winter 2020* 12/8 Excel 101: Introduction to Spreadsheets*

* OnCourse Learning (formerly TTS)  Graduate School of Banking (GSB) ▪ American Bankers Association (ABA)

 Illinois Bankers Association

Illinois Bankers Association | 217-789-9340 | ilbanker.com | Rev. 9/18/2020


Updated September 21, 2020

Bank Financial Management Managing the Bank’s Investment Portfolio

Forum CFO Forum IBA Members Only December 4 - South | Center for Banking Excellence, Springfield December 4 - North | Virtual Designed to provide chief financial officers and senior financial managers the opportunity to network in a comfortable and professional environment. Facilitated by RSM US LLP and Plante Moran, the forum helps strengthen important ties with fellow community bank CFOs and financial managers and examines issues with a fresh perspective. The Forum meets three times a year.

Fundamentals for understanding how a bank’s investment portfolio is managed. Objectives and composition of investment portfolios, and common bank investments are covered, focusing on their risk and return profiles. Various investment strategies are described, and the development of bank investment policies is discussed. Audience Individuals involved in managing the bank's investment portfolio Start Date – 3/22/21, 8/02/21

$875 M/$1,125 NM

Managing Funding, Liquidity and Capital

Virtual Seminar / Webinar Recordings

A summary of the bank funding types, liquidity issues and management of capital. Learn what funding is used by banks; how liquidity needs may be addressed by storing liquidity on the balance sheet or by securing additional funding; and bank capital’s purpose, regulatory requirements and the effect on profitability.

Interest Rates and Balance Sheet Management in a Time of Crisis

Audience Individuals involved in funding, liquidity or capital management, or line managers making pricing, investment, or funding decisions that impact these areas.

On-Demand - Recorded April 9, 2020

$875 M/$1,125 NM

Learn the current state of the markets and a roadmap to manage your financial institution during volatility, including loan and deposit pricing strategies, liquidity management, and considerations for the investment portfolio. Access to a recording of the program will be available to attendees a few days after the live broadcast. TOPICS ▪ Current Interest Rates and Economic Conditions ▪ Loan Portfolio Monitoring ▪ Deposit / Liability Strategy ▪ Investment Portfolio Opportunities

Start Date – 1/25/21, 6/07/21

Managing Interest Rate Risk An exploration of interest rate risk measurement techniques such as GAP, earnings sensitivity analysis, Duration GAP and economic value of equity sensitivity analysis. Risk management policy implementation and how to change overall interest rate sensitivity through balance sheet adjustments or derivative contracts are discussed. Audience This is a rigorous course designed for individuals involved in asset liability management or line managers making pricing, investment, or funding decisions that impact interest rate risk. $875 M/$1,125 NM

Start Date – 11/02/20, 4/12/21, 11/01/21

ABA Training

CERTIFICATES

Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

Certificate in Bank Financial Management

ONLINE INSTRUCTOR-LED Analyzing Bank Performance An overview of tools and techniques to analyze and improve a bank’s financial performance. Participants observe the effects of certain kinds of risk on a bank’s financial track record, and the correlation between risk optimization and superior financial performance. Audience Designed for junior-level bank officers all the way up through CEOs who need to analyze their bank's performance. Participants should have some basic knowledge of balance sheets and income statements. $875 M/$1,125 NM

Start Dates – 1/25/21, 5/17/21, 9/13/21

Develop foundational skills for making key decisions that affect bank profitability. Learn how to conduct performance analyses. Discover ways to measure and manage interest rate risk. Explore best practices in managing funding, liquidity and capital. Demonstrate understanding by applying concepts in organization-specific exercises. Required Courses No substitutions or previous college credit will be accepted. The courses can be purchased individually or as a full certificate. Facilitated Online Five to eight weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Analyzing Bank Performance ▪ Managing the Bank's Investment Portfolio ▪ Managing Funding, Liquidity, and Capital ▪ Managing Interest Rate Risk Self-Paced Online This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers Recommended Prerequisites Students should understand accounting and financial markets, as well as experience in the use of electronic spreadsheets. $2,165 M/$2,895 NM

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Compliance and Banking Law Conferences

Series

Compliance Conference

Regulatory Compliance Series

October 20 | Virtual

September 21-25 | Virtual Series - Live and OnDemand Access

Whether you are a full-time compliance officer or an internal auditor, or if compliance is one of your many hats, this conference will help you identify and manage cutting-edge issues that are central to a successful compliance or audit program! More details to come!

The regulatory environment under which we operate continues to change and evolve, making high-quality, professional training a "musthave." Earn the IBA's Certificate in Regulatory Compliance by participating in the entire series or attend any combination of the five informative programs.

Bank Counsel Conference

Program 1 | Credit Compliance, Part 1 Reg B: Equal Credit Opportunity Act Fair Credit Reporting Act Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) Flood Disaster Protection Act Reg C: Home Mortgage Disclosure Act (HMDA)

December 4 | Virtual Whether you provide general advice to a bank within the scope of a general practice or concentrate in one or more specific areas related to banking, this program will help you identify and manage cutting edge issues that are central to your clients and your practice.

Program 2 | Credit Compliance, Part 2 Reg Z: Truth in Lending Act Reg X: Real Estate Settlement Procedures Act (RESPA) Program 3 | Credit Compliance, Part 3 Homeowners Protection Act (PMI) Reg Z: TILA-RESPA Integrated Disclosures Military Lending Act Program 4 | Deposit Compliance Reg D: NOW Eligibility and Savings / MMDA Limits Reg E: Electronic Funds Transfer Act Reg CC: Expedited Funds Availability Act Reg P: Privacy and Information Sharing "Opt Outs" Fair Credit Reporting Act / ID Theft "Reg Flags" Reg DD: Truth in Savings Accounts (TISA) Program 5 | BSA/AML Compliance and Regulators' Forum BSA/AML and USA Patriot Act Regulators' Forum Instructors (TCA) Programs 1-3 | Michelle Strickland and Monique Reyna Programs 4-5 | Brian Crow Audience Compliance Officers and Managers, Consumer Lenders, Residential Real Estate Lenders, Personal and Retail Bankers, Operations Officers, Legal Counsel, Auditors and Cashiers Continuing Education ABA 40 CRCM Full Program | CPE 35 Credit Hours (7 per program) Fees In-Person (lunch provided) Full Series M $1,099 | NM $1,949 Individual Programs M $249 | NM $419

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Seminars

Virtual Seminar / Webinar Recordings

Security Management Seminar

BSA/AML Basic Bootcamp

October 2 | Virtual

OnDemand – Recorded August 18-19, 2020

Join us as Barry Thompson presents our fall virtual session of the Security Officer Workshop. We will also have Mark Park, a retired Supervisory Special Agent and instructor at the FBI Academy, Quantico, with us for the day.

BSA is an on-going, ever-changing “safety and soundness” issue. Compliance with the Bank Secrecy Act (BSA) continues to be a top priority with the regulators. The financial industry is required to take an increased leading role in the prevention of money laundering and potential terrorist funding. One major requirement of BSA is to designate a BSA/AML Officer and to ensure that the BSA Officer and the BSA Team are well trained and qualified to carry out the duties of this critical safety and soundness responsibility. This program provides the framework for understanding the BSA team’s roles and responsibilities for BSA/AML and OFAC compliance. The Boot Camp also includes assignments, case studies, and interactive learning.

TOPICS ▪ Criminal Enterprises ▪ Cash Recyclers, Pod Banking & ITMs ▪ Human Trafficking: Chasing the American Dream to a Nightmare ▪ National Security Update ▪ The Enemy Within: Finding and Dealing with Internal Fraud Fee Per Person (Includes Recording) $249 M / $419 NM

ACH Exception Handling October 7 | Virtual Are you or your staff effectively processing ACH exceptions? Is your financial institution at risk of incurring losses due to improper procedures? Register for this seminar and learn how to handle the challenges of unposted items, stop payments and unauthorized entries. Real-life scenarios and case studies will also be discussed. Audience ACH Operations personnel, branch personnel, AAP Candidates, and Compliance Officers Fee Per Person (Includes Recording) $249 M / $419 NM

Advanced BSA/AML Academy December 8-9 | Virtual Compliance with the Bank Secrecy Act (BSA) continues to be a top priority of the regulators. Examiners are increasing their focus to ensure financial institutions are complying with all aspects of the Bank Secrecy Act (BSA) and its many regulatory requirements. The focus of this program is to provide an update to the BSA laws and regulations and to provide valuable information that will help you enhance your BSA Compliance Program and to help you prepare for your next BSA examination and audit. This timely BSA update provides current trends and tools for today’s BSA Officers and BSA team members. Participants will take part in case studies and develop “takeaways” that can be implemented back in the “real world.” Fee Per Person (Includes Recording) $489 M / $829 NM

Dusting Off the Pandemic Plan in the Wake of COVID-19 OnDemand - Recorded April 8, 2020 The recent outbreak of the COVID-19 has created a sense of urgency for companies, including financial institutions, to review and update their pandemic contingency plans. Most of those plans hadn’t been exercised, reviewed, or even updated since the H1N1 outbreak in 2009. Now is the time to dust off and update the pandemic contingency plan to ensure it reflects how your business operates today.

Is Your Bank’s Pandemic Contingency Plan Ready for Implementation? OnDemand - Recorded March 13, 2020 In light of the current outbreak of Coronavirus (and the illness it causes — COVID-19), it is urgent for all entities — including every financial institution — to review and update their pandemic contingency plans. Most of these plans have not been reviewed since the banking regulators issued their original guidance on pandemic planning and response in 2006. It is time to revisit your pandemic contingency plan to ensure it is current and matches how your bank is operating today!

Performing Your ACH Audit OnDemand - Recorded August 12, 2020 If your bank utilizes the ACH network, you are aware that the NACHA Operating Rules & Guidelines requires that all participating depository financial institutions, as well as all third-party entities that provide ACH services conduct an annual audit to be performed by December 31. But have you ever wondered what specific areas of the ACH rules are included in the ACH audit requirements? What are the most common areas of non-compliance? This seminar arms you with “inside” information on how to best comply with NACHA audit requirements. Appendix 8 of the NACHA Operating Rules will be reviewed step-bystep to ensure complete understanding of each requirement.

Touring the 2020 ACH Rules: Updates You Need to Know and More OnDemand - Recorded March 24, 2020 How familiar are you with ACH rules? Would you like a better understanding so you can navigate the rules like a pro? In this session we will take a thorough look at the Nacha’s 2020 Operating Rules and Guidelines plus we'll tab the book to help you create a tool to use in your day-to-day operations. You will become familiar with: ▪ ACH terminology ▪ What the rules really mean ▪ RDFI and ODFI responsibilities ▪ Any changes to the Rules for the coming year ▪ Plus much more!

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ONLINE SELF-PACED

ABA Training Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

ONLINE INSTRUCTOR-LED Compliance Training for Bank Boards Our easy-to-deliver program provides the materials you need to train your Board before the bank's next regulatory exam and make sure your training program meets examination requirements. Compliance Training Topics ▪ Fair Lending ▪ Effective Compliance Program Management ▪ BSA/AML Training for the Board of Directors ▪ Insiders and Reg O ▪ Preparing for the Exam – What You Need to Know – A Director's Perspective $395 M/$595 NM

Legal Foundations in Banking Presents the underlying legal structure for conducting the business of banking. This course covers key legal requirements affecting banks and bankers, as well as core language that must be understood to be effective. It provides the critical legal knowledge that every banker should know. This is a foundation course in the legal structure and basis for commercial banking, designed for new bankers, banking managers, or those transacting business directly with customers. $675 M/$830 NM

Start Dates – 3/22/21, 9/13/21

ONLINE SELF-PACED CRCM Online Exam Prep You have the compliance know-how — now you can confidently and efficiently prepare to pass the exam with the CRCM Exam Online Prep training platform. Designed around the knowledge domains and tasks on the actual exam, this course features audio and video lessons, readings, an online discussion board, access to a virtual instructor and practice tests. Self-assessment tools and confidence meters provide individual feedback to help you concentrate your study time where you need it the most, and a countdown meter helps keep you on track as you progress towards your exam date. All lessons can be completed at your own pace and are available fully online. What You'll Learn After completing this course, students will be able to: ▪ Demonstrate your compliance expertise in sample scenarios aligned to the exam domains ▪ Practice your aptitude in completing tasks in each knowledge area ▪ Test your knowledge of key compliance topics, processes and management expectations ▪ Prepare for the actual exam and know what to expect with sample tests that include real exam questions Access resources that you will leverage in your role of compliance manager (purchased separately) Audience Individuals preparing to take the Certified Regulatory Compliance Manager (CRCM) Exam. Check here to see eligibility requirements. $895 M/$1,045 NM

▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Active Aggressor for Employees Active Aggressor for Managers ADA Accessibility ADA Interacting with People Who Have Disabilities ADA Overview and Employment Advertising: CAN-SPAM Act Appraisals: FIRREA and Interagency Guidelines Appraisals: Reg Z Requirements Bank Bribery Act Bank Protection Act Banking Law and Referrals BSA/AML: Beneficial Ownership and Customer Due Diligence BSA/AML: CIP Advanced BSA/AML: CIP Basics BSA/AML: Communicating with Customers about CTRs BSA/AML: Completing the CTR BSA/AML: Complying with the BSA BSA/AML: Exempting Customers from CTR Reporting BSA/AML: Overview BSA/AML: Recordkeeping - Wires, Money Orders, and other Challenges BSA/AML: Reporting BSA/AML: Risk Assessment and Customer Due Diligence BSA/AML: SAR Filing BSA/AML: USA PATRIOT Act Community Reinvestment Act (CRA) Cybersecurity Fundamentals E-SIGN Compliance Elder Financial Abuse Equal Credit Opportunity Act (Reg B) Expedited Funds Availability Act (Reg CC) Extending Credit to Bank Insiders (Reg O) FCRA: Adverse Action FCRA: Affiliate/Third Party Information Sharing FCRA: Duties of Furnishers FCRA: Introduction and Overview FCRA: Medical Information Sharing FCRA: Notice to Consumers (Risk-Based Pricing) FCRA: Permissible Purpose FCRA: Prescreened Offers of Credit FCRA: Use of Consumer Reports in Employment Fair Debt Collection Practices Act Fair Housing Act Fair Lending FDIC Insurance Coverage Flood Disaster Protection Act Fraud Recognition and Prevention Good Faith Estimate and HUD-1 Home Mortgage Disclosure Act (HMDA) Overview Homeowners Protection Act Information Security and Red Flags Military Lending Act Mortgage Servicing: ARM Notices Mortgage Servicing: Early Intervention and Continuity of Contact Mortgage Servicing: Error Resolution Mortgage Servicing: Escrow Accounts Mortgage Servicing: Force-Placed Insurance Mortgage Servicing: Loan Origination and Servicing Transfers Mortgage Servicing: Loss Mitigation Mortgage Servicing: Overview Mortgage Servicing: Payment Crediting and Periodic Statements Mortgage Servicing: Successors in Interest Office of Foreign Assets Control (OFAC) Privacy for Customer Contact Personnel Real Estate Settlement Procedures Act (RESPA) Overview Recognizing and Preventing UDAAP Reg E Consumer Liability Reg E Consumer Remittances Reg E Disclosures Requirements

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ONLINE SELF-PACED

CERTIFICATES

▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Certificate in BSA and AML Compliance

Reg E Error Resolution Requirements Reg E Gift Cards Reg E Overdrafts Reg E Overview Reg E Payroll Cards Reg E Preauthorized Transfers Reg E Prepaid Accounts Reg Z Adjustable Rate Mortgages Reg Z Advertising Reg Z Credit Cards Reg Z HELOCs (Open-End Credit) Reg Z HOEPA and Higher-Priced Mortgage Loans Reg Z Installment and Home Equity Loans (Closed-End Credit) Reg Z Mortgages (Closed-End Credit) Reg Z Non Home Secured (Open-End Credit) Reg Z Overview Reg Z Private Higher Education Loans Reg Z Reverse Mortgages Reg Z Right of Rescission Reserve Requirements for Depository Institutions (Reg D) Right to Financial Privacy Act (RFPA) Robbery and Bank Security Servicemembers Civil Relief Act (SCRA) Sexual and Workplace Harassment Sexual and Workplace Harassment for Managers Social Media: Managing the Risks Telephone Consumer Protection Act (TCPA) The S.A.F.E. Act: Secure & Fair Enforcement for Mortgage Licensing Act TILA-RESPA Integrated Disclosures Truth in Savings Act (Reg DD) Unlawful Internet Gambling Enforcement Act (UIGEA) (Reg GG)

Improve your ability to detect and prevent suspicious and criminal activity with this overview of the types of criminal behavior commonly used against banks, including in-depth training on the applicable U.S. laws and regulations governing money laundering. The curriculum is designed to be a refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam, and may be required for those individuals with less than five years' experience in the field. Required Courses ▪ Introduction to BSA/AML ▪ SARs and Information Sharing ▪ Currency and Correspondent Banking Accounts ▪ Electronic Banking and Funds Transfer Activities ▪ Higher Risk Accounts and Activities ▪ BSA Requirements for Business Accounts ▪ BSA Requirements for Foreign Customers and Accounts ▪ Components of an AML Compliance Program ▪ International Partners in AML ▪ Office of Foreign Assets Control (OFAC) for Compliance Professionals $1,595 M/$2,095 NM

Certificate in Deposit Compliance Gain a thorough understanding in key deposit regulations, and the ability to identify and respond to compliance requirements. Get unlimited access to all course content for 12 months - including and updates on new issuances and regulation changes made within that year. Required Courses ▪ Anatomy of a Regulation ▪ BSA/USA PATRIOT Act ▪ Digital Compliance ▪ Electronic Funds Transfer Act (Reg E) ▪ Elements of a Compliance Program ▪ Expedited Funds Availability Act (Reg CC) ▪ Office of Foreign Assets Control (OFAC) ▪ Privacy/Information Sharing ▪ Reserve Requirements for Depository Institutions Act (Reg D) ▪ Truth-in-Savings Act (Reg DD) ▪ Unfair, Deceptive or Abusive Acts or Practices (UDAAP) $1,595 M/$2,095 NM

Certificate in Fraud Prevention In-depth training on the applicable U.S. laws and regulations governing fraud, and an overview of the types of criminal behavior commonly used against banks. Designed to be an excellent refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam, and may be required for those individuals with less than five years' experience in the field. Required Courses ▪ Introduction to Fraud Management ▪ Establishing a Fraud Prevention Program ▪ Types of Fraud and Prevention Strategies ▪ Operating a Fraud Prevention Program ▪ Maintaining a Compliant Fraud Prevention Program $795 M/$1095 NM

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CERTIFICATES

RESOURCES

Certificate in Lending Compliance

Reference Guide to Regulatory Compliance, 30th Ed.

Demonstrate to bank management and examiners you have a thorough grounding in key lending regulations, and the ability to identify and respond to compliance requirements. Includes any updates on new issuances and regulation changes made within that year.

This guide is an ideal resource for compliance managers, department staff, product managers, and retail branch banking managers. The Guide is a recommended study resource for the Certified Regulatory Compliance Manager (CRCM) exam, with self-study and review questions and answers, and a cross-reference of book sections to exam topics. Updates to the new 30th edition include:

Required Courses ▪ Anatomy of a Regulation ▪ Community Reinvestment Act, Community Bank (CRA)-ORCommunity Reinvestment Act, Large Bank (CRA) ▪ Credit Card Regulations ▪ Elements of a Compliance Program ▪ Equal Credit Opportunity Act (ECOA) Reg B ▪ Fair Credit Reporting Act (FCRA) ▪ Federal Flood Insurance Regulations ▪ Good Faith Estimate and HUD-1 ** ▪ Home Mortgage Disclosure Act (HMDA) ▪ Loans to Insiders (Reg O) ▪ Real Estate Settlement Procedures Act (RESPA) ▪ Reg Z Ability to Repay (ATR) and Qualified Mortgage (QM) ▪ Reg Z Closed-End Credit ▪ Reg Z Open-End Credit ▪ Servicemembers Civil Relief Act (SCRA) ▪ Unfair, Deceptive or Abusive Acts or Practices (UDAAP) $2,195 M/$2,695 NM

Certificate in Operational Risk Management Address training needs across the bank's three lines of defense and maintain a strong operational risk management program. Understand the fundamental governance structures, procedures, controls, and cultural aspects necessary for an institution to successfully manage operational risk. Required Courses ▪ Elements of an Operational Risk Management Program ▪ Cybersecurity Management ▪ Fraud and Criminal Threats ▪ Incident Management and Resilience ▪ Operational Risk Model Management ▪ Oversight and Management of Operational Risk ▪ Payments and Settlements ▪ Physical Security ▪ Regulatory Exam Management ▪ Risk Control and Self-Assessment ▪ Vendor Risk Management

▪ ▪ ▪ ▪ ▪ ▪ ▪

Fair Lending Reserve Requirements (Reg D) Electronic Funds Transfer Act (Reg E) Expedited Funds Availability (Reg C) HMDA BSA/AML And many more!

View the Table of Contents (PDF) 3-hole punched Paper Version or Adobe Digital Reader eBook $350 M/$495 NM

Order Today!

IBA Compliance Connection® Illinois bankers are constantly challenged with new laws, regulations, enforcement trends and other pressing compliance concerns. We have an exciting resource to help you — IBA Compliance Connection® — a free website for all employees of IBA member banks that will quickly become your “go to” source for banking compliance information, guidance and support — every day! What You'll Find on the IBA Compliance Connection® ▪ More than 200 (and growing!) Topic Pages covering a broad spectrum of compliance matters, indexed by bank process and function, together with all relevant laws and regulations ▪ Over 4,000 (and growing!) original IBA Q&As, together with relevant articles, court decisions, and more ▪ A developing Forms Library with sample policies, procedures, checklists, worksheets and other forms ▪ The latest in Compliance News, with daily updates from the IBA Law Department ▪ A Law Resource Library compiling the best legal resources on the internet ▪ Can't find what you're looking for? Just hit the GOT COMPLIANCE? button and ask us a question! And best of all, the IBA Compliance Connection® is FREE for all employees of IBA member banks! If your bank is an IBA member, you are an IBA member!

$1,595 M/$2,095 NM

Sign Up Today at www.GOTOIBA.com!

Certificate in Risk Management Frameworks

Regulatory University

Each course walks through a critical process in sufficient detail for a targeted, yet integrated view of risk management activities vital to an institution, such as establishing an effective governance process followed by risk identification, measurement, evaluation, monitoring, controls and reporting.

Free Online Compliance Training | Powered by FIS An Exclusive Benefit for IBA Member Banks and Thrifts

Required Courses ▪ Introduction to Enterprise Risk Management ▪ Board and Senior Management Oversight ▪ Enterprise Risk Management Reporting ▪ Risk Policies, Procedures, and Limits ▪ Risk Management Control Framework ▪ Risk Identification ▪ Risk Measurement and Evaluation ▪ Risk Mitigation ▪ Risk Monitoring $1,395 M/$1,895 NM

All your employees can enroll in free online course work to stay informed of those always changing laws and regulations! IBA member banks and savings banks that enroll in this complimentary training have access to nearly 100 interactive courses in key regulatory areas. Your inhouse program administrator can enroll employees, assign customized course programs, and run sophisticated management reports to monitor each employee’s progress, while enabling your organization to determine additional training needs. By participating in this program, you can demonstrate to examiners that your organization has a thorough and ongoing company-wide training program! Regulatory University is the only online training solution that ALL industry regulators use today. Most recently, the Consumer Financial Protection Bureau has taken up training their examiners and consumer response team through Regulatory University! Enroll Today! For more information call 217-789-9340 or visit ilbanker.com.

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Lending: Commercial, Consumer and Residential School Midwest Agricultural Banking School November 30 – December 3 | Purdue University, West Lafayette, IN

Seminars LaserPro Training 2020 Fee Per Workshop Each session limited to 20 registrants. Members $449 | Nonmembers $599 Per Person

Commercial Document Preparation for Beginners Workshop

Advanced Personal & Business Tax Return Analysis September 30 | Virtual Lenders know that analyzing tax returns, personal or business, is a key factor in the loan approval process, and can sometimes be a complex and frustrating endeavor. This seminar provides the banker with several advanced tax return concepts and related analyses to help them more effectively work with their business customers. Audience Commercial lenders, credit analysts, business development officers and credit administrators Fee Per Person (Includes Recording) $249 M / $419 NM

The Art of Commercial Lending Workshop

September 22 | Virtual

October 27-28 | Hybrid - Center for Banking Excellence or Virtual

This is a beginner’s course that focuses on how to use LaserPro to produce commercial documentation. Current LaserPro processors will also benefit from the instruction. It is important to continually enhance your skills and ensure that you are using LaserPro to its fullest capacity. In addition, individual practice time will be offered for your own lending scenarios.

Prepare mid-level bankers to serve effectively and profitably as commercial loan officers by providing the participant with the knowledge needed to evaluate, structure, and negotiate a commercial loan.

Consumer Real Estate for Beginners Workshop September 23 | Virtual This is a beginner’s course that focuses on how to use LaserPro to produce Consumer Real Estate documentation. Current LaserPro processors will also benefit from the instruction. It is important to continually enhance your skills and ensure that you are using LaserPro to its fullest capacity. Recent revisions to regulatory requirements have resulted in substantial changes to LaserPro.

Tips, Shortcuts and Best Practices Workshop September 24 | Virtual This workshop uncovers some of the unique features of LaserPro, reviews program features and allow participants to interact with each other to discuss best practices. Participants are encouraged to bring topics or issues to discuss with the other participants. This workshop provides hands-on training for a loan processor who have a good working knowledge of the program.

Fundamentals of Ag Financing September 29 | Virtual Agricultural lending is a specialized type of commercial lending that requires knowledgeable, skilled loan officers to grow and manage a safe and sound agricultural loan portfolio, which may constitute a significant portion of the loan portfolio at your bank. Loan underwriting skills are the foundation of sound and prudent lending decisions. Examine three case studies on cash to accrual income and credit analysis. Review key ratios in ag credit analysis and methods for managing the loan relationship. Audience Ag bankers, commercial lenders, farm managers, loan support staff, and credit analysts with limited to intermediate experience. Fee Per Person (Includes Recording) $249 M / $419 NM

Topics ▪ Foundation Concepts in Lending ▪ Understanding the Borrower’s Business ▪ Assessing the Risks Facing the Borrower ▪ Evaluating Management ▪ Loan Structure and Support ▪ Responsible Commercial Real Estate Lending ▪ Effective Relationship Management ▪ Identifying and Managing Problem Loans Fee Per Person (Includes Recording) $489 M / $829 NM

Effective Relationship Management: Driving Loan Portfolio Growth November 6 | Hybrid - Center for Banking Excellence or Virtual Are you making the most of your client and referral network? This seminar enables bankers to become more proficient in developing relationships that grow loan portfolios, improve productivity and increase profits. Develop a "game plan" to hone your preparation, presentation and closing skills. Cement relationships through effective follow-up techniques to lock in life-long customers. TOPICS ▪ Basics of Selling ▪ Improving Selling Techniques ▪ Sources of New Business ▪ Relationship Sales Skills ▪ Maximizing the Business and Relationship Pipelines ▪ Best Practices Audience Commercial lenders, real estate loan officers, credit analysts, mortgage brokers, senior management, branch managers as well as any bankers with customer contact Fee Per Person (Includes Recording) $249 M / $419 NM

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Webinar Series Credit Risk Management in the Covid-19 Recession Webinar Series Friday, October 02, 9, 16 - 10:00 to 10:30 a.m. CDT It’s not too late, but it’s later than you think. Looking beyond the PPP loan program, we need to think and act NOW to address expected continued weakness in commercial loan portfolios in this postquarantine economy. This series shows you ways to do this with illustrations from real-life credit risk management lessons learned from ‘in the trenches’ during previous recessions. You will also receive helpful templates and resources to use at your bank. At 30 minutes each, these webinars are fast-paced and packed full of practical tips and information. Part 1 (10/2) – Credit Memos Part 2 (10/9) – Loan Grading Part 3 (10/16) – Government Loan Guaranties Facilitator Michael Wear, CRC, Owner of 39 Acres Corporation Fee Per Person (includes recordings) $99 M / $149 NM

Virtual Seminar / Webinar Recordings Advanced Financial Statement & Cash Flow Analysis OnDemand – Recorded July 16, 2020 The program analyzes the four financial statements: Income Statement, Statement of Retained Earnings, Balance Sheet, and Statement of Cash Flows. This will include Revenue and Expense Recognition, FIFO, LIFO, and Average Inventory Costing Models, Operating Expenses (Repairs) versus Improvements, Depreciation including Straight-Line, Units-ofProduction, and Double-Declining Balance, Amortization, and Depletion. We will also explore Accounts Receivable assessment, Allowance for Doubtful Accounts, Intangible Assets, Accounts Payable assessment, Capital and Operating Leases, and analysis of the Equity Section of the Balance Sheet including Partners’ Capital Accounts, Common and Preferred Stock, Treasury Stock, Stock Splits, and Retained Earnings.

Ag Lending Update OnDemand - Recorded April 22, 2020 You’ve planted a seed in the agriculture industry, and much like weather patterns, circumstances change! You need to adapt to changes in order to cultivate positive results in your bank. We’ve brought in accomplished legal practitioners to inform lenders working with agricultural borrowers of what’s changing and how it impacts you, your financial institution and your customers. This seminar focuses on the legal and financial risks to lenders as well as recent case law related to agricultural lending. You will become equipped with the special risk assessment, loan underwriting and customer management techniques which arise in today’s agricultural loan settings. The presentation includes a discussion of Uniform Commercial Code and will present alternatives and options for avoiding the pitfalls to documentation and perfection that have been identified by court opinions.

Credit Analysis Basics OnDemand - Recorded March 26, 2020 Traditionally, lenders have faced credit risk in the form of default by borrowers. To this date, credit risk remains a major concern for lenders. The more they know about the creditworthiness of a potential borrower, the greater the chance they can maximize profits, increase market share, minimize risk, and reduce the financial provision that must be made for bad debt. This program provides fundamental understanding of the credit analysis process and discusses in detail, various aspects of financial statement analysis, including ratio and cash flow analysis, among others to help in making better credit-related decisions.

Introduction to Consumer Lending OnDemand – Recorded August 25, 2020 This interactive webinar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C's of creditcapacity, capital, collateral, conditions, and character. Practical application will be provided through consumer loan case studies. Topics ▪ Loan structure, loan support, and loan documentation ▪ The consumer lending decision ▪ Consumer loan compliance ▪ Consumer loan marketing

Key Ratio Analysis OnDemand - Recorded March 12, 2020 Ratios, ratios, and more ratios! What do they really mean? Many financial professionals including bankers use financial ratios on a regular basis. But do they always use the same ratios and more importantly, do they always interpret the ratios in the same manner? This proactive virtual seminar will provide a five-step plan which will help clarify and unify key ratio analyses so that the lender may correctly interpret the financial condition of a business client.

Loan Structure, Documentation & Compliance Training OnDemand - Recorded June 3, 2020 It is critical that commercial loan officers understand the interrelated disciplines of structuring and documenting a commercial loan along with implementing applicable compliance. Appropriate execution of these disciplines will assist your financial institution in sustaining a thriving loan portfolio. This interactive webinar will provide a thorough overview of commercial lending requirements from a structure, documentation, and compliance perspective. Topics ▪ Basic business structure: C Corporations to LLCs ▪ The 6 elements of loan structure ▪ The 4 elements of loan support ▪ Commercial Loan documentation issues ▪ Commercial Loan pricing and monitoring issues ▪ Current compliance issues ▪ Comprehensive loan structure/documentation case study

Basic Personal & Business Tax Return Analysis OnDemand - Recorded April 16, 2020 Bank personnel are required to obtain and properly interpret tax returns for both commercial and consumer lending purposes. The first part of this seminar will concentrate on personal tax return analysis while the second part will focus on the analysis of various business tax returns.

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Updated September 21, 2020

NEW! Online Training Breaking into Banking Powered by Keusal Learning Credit Officers and Commercial Training Managers — Here’s How to Build Skillful and Productive Commercial Bankers from Day 1… GUARANTEED. Focusing on the reality of the banking world over textbook portrayals of the business, these courses will equip you with key concepts and banking terminology and will show you how it all fits together.

Breaking into Banking 101: Fundamentals of Commercial Banking This 10-module online course is broken into easy-to-digest lessons covering everything you need to know to get hired, start quickly, and advance in your new career. Andy gives you the inside scoop on what banks really want from you and how you can immediately differentiate yourself from others new to the industry. Breaking into Banking 201: Analyzing Repayment Sources This 9-module online course is a “sequel” to the 101 course and is best taken after completion of that course, though it is not a prerequisite. The 201 course dives deeper into topics covered in modules 4, 6, and 8 of the 101 course: analyzing a borrower’s balance sheet, income statement, collateral, and risk ratings. Breaking into Banking for Interns Unlike our other courses that are appropriate for various different audiences of learners, this course was created specifically for college students hired by banks for internships. It assumes no prior knowledge of the subject matter. This course was created specifically to meet that need, and includes a brief overview of retail banking, with a focus on commercial credit and lending. It is an ideal primer for those considering banking as a career. Audience New credit analysts, lenders, and underwriters, as well as bankers who don’t do credit analysis but need a working knowledge of the process. This may include statement spreaders, loan processors and closers, treasury management associates, administrative support for credit or lending officers, branch managers, and interns.

Sign Up Today!

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Updated September 21, 2020

ABA Training

ONLINE SELF-PACED

Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

Analyzing Business Financial Statements & Tax Returns

ONLINE INSTRUCTOR-LED Analyzing Financial Statements A practical introduction to financial statement analysis from the perspective of the commercial loan officer. Gain the skills needed to effectively assess the risks related to a customer—current and prospective—and evaluate possible sources of repayment for the loan. Audience Commercial and/or business bankers and credit analysts. The recommended prerequisite course is General Accounting. $550 M/$675 NM

Start Dates – 12/07/20, 5/10/21, 7/26/21, 12/06/21

Commercial Lending Suitable for anyone who wants to learn more about the commercial lending process—the backbone of most banks’ lending portfolios. Learn what goes into making a successful commercial loan and how to manage a customer relationship once the loan is approved. Audience Commercial and/or business bankers and credit analysts. Students should take Analyzing Financial Statements prior to this course or have equivalent work experience. $550 M/$675 NM

Start Date –10/19/20, 2/08/21, 6/14/21, 10/18/21

This curriculum covers the analysis of business financial statements and tax returns, including cash flow statements. Courses ▪ Income Statement Analysis ▪ Balance Sheet Analysis ▪ Ratio Analysis ▪ Cash Flow Analysis ▪ The UCA Model ▪ Cash Budgets and Pro Forma Statements Audience Commercial and/or Business Bankers and Credit Analysts $150 M/$200 NM

Analyzing Personal Financial Statements & Tax Returns This curriculum examines personal financial statements and tax returns, including combining business and personal cash flows into a global analysis. Courses ▪ Types of Personal Financial Statements ▪ Key Ratios and Adjusted Net Worth ▪ Personal Tax Returns and Cash Flow ▪ Combining Business and Personal Cash Flow into Global Cash Flow Audience Commercial and/or Business Bankers and Credit Analysts

Consumer Lending

$150 M/$200 NM

Covers forming a loan policy, generating applications, learning about the credit investigation, and understanding the evaluation of and decisions that go into every loan application.

Credit Products for Small Businesses

Audience Entry-level consumer lenders, consumer credit personnel, and bank employees who need to understand consumer credit. $500 M/$650 NM

Start Date – 11/02/20, 3/08/21, 7/06/21, 11/01/21

Introduction to Agricultural Lending Designed to provide students with a basic overview of the agricultural lending function. Helps students have a fundamental understanding of the role of agriculture and ag lending in the financial services industry.

Describes differences between credit product features, the benefits and how to communicate them to drive home the advantages to the customer; explains how to match product needs to the customer borrowing cause, loan purpose, and business cycle clues to make the sale. Audience Bank personnel responsible for selling credit products to the small business customer and/or responsible for identifying sales opportunities and referring small business lending prospects to the appropriate bank contacts. $95 M/$130 NM

Audience Those new to agricultural lending or with limited experience. $475 M/$575 NM

Start Dates – 9/28/20, 1/19/21, 7/12/21, 9/27/21

The Commercial Real Estate Lending Decision Process Produced by the Risk Management Association (RMA)

Introduction to Mortgage Lending Explore key elements in the mortgage lending industry. Course topics include the major mortgage financing programs and guidelines, construction lending and land development financing, the impact of regulations on the mortgage process; property appraisals review and types of mortgage fraud. Audience Financial service professionals who want a broad overview of mortgage lending, including those who intend to pursue a career in mortgage lending (business development, underwriting, processing) or those individuals who recently joined a mortgage lending department. $550 M/$700 NM

Start Date – 9/21/20, 1/11/21, 6/14/21, 9/20/21

A comprehensive study of CRE lending, beginning with a description of loan types and progressing to an understanding of the underwriting process, leases, appraisals, loan structures and related risks. The series also includes resources, including reproducible work sheets for cash flow, compliance and important financial ratio calculations. Course List ▪ Series 1: Types of CRE Loans, Risk Areas and Performance Drivers ▪ Series 2: The CRE Underwriting Process ▪ Series 3: Financing Different Types of Commercial Properties ▪ Series 4: Understanding and Evaluating Leases, Appraisals and Environmental Assessments ▪ Series 5: Loan Structure and Documentation Considerations ▪ Series 6: Construction Lending There are 14 courses included in the complete series. Approximate time to complete the curriculum is between 18 to 25 hours. Audience Commercial lenders and credit analysts who are not real estate specialists but who need to know more about assessing real estate risk. $720 M/$1,440 NM

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ONLINE SELF-PACED Deposit Products and Services for Small Businesses Gain an understanding of general banking needs of business customers. The course covers common deposit and non-credit products, and their benefits to the small business client. Special emphasis is placed on connecting banking needs with the lifecycle of the business. Audience Bank personnel who are new to the small business market and who are responsible for providing services to small business customers. $95 M/$130 NM

Effective Referrals Suite This suite explores the Effective Referral Model for recognizing, responding to, and revisiting referrals, and provides tactics for identifying clues about financial needs and connecting them to appropriate products and services. Concise, impactful lessons can be applied on the job immediately. Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

Fundamentals of Small Business Banking Suite This suite explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships. Concise, impactful lessons can be applied on the job immediately. Audience Bank personnel who have had limited exposure to the small business market but are responsible for servicing or selling to small business customers. $95 M/$130 NM

Handling Mortgage Inquiries and Making Referrals Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, important elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO. Audience Those authorized to discuss mortgage loans with customers who do not have special mortgage licensing credentials (retail branch, loan servicing, or call center employees and employees who are involved in mortgage origination, such as originators, processors, underwriters, closers, etc.)

The Lending Decision Process Produced by the Risk Management Association (RMA) This series gives a foundation in the following areas of study: business and industry risk analysis, management assessment, financial accounting, balance sheet and income statement analyses, ratio trend analysis, cash cycle seasonality analysis, borrowing causes and repayment source assessment, cash flow analysis and using financial projections. Course List ▪ Series 1: Industry, Management, and Economic Influences ▪ Series 2: Interpreting Quality of Financial Reports and Accounts ▪ Series 3: Analyzing the Company's Financial Performance and Condition ▪ Series 4: The Cash Cycle, Seasonality and Discovering Borrowing Causes and Repayment Sources ▪ Series 5: Analyzing Cash Flow Statements to Measure Long-Term Repayment Ability ▪ Series 6: Using Financial Projections to Fine Tune the Credit Analysis Audience Loan trainees, credit analysts, and anyone with commercial lending authority. $720 M/$1,440 NM

Loan Structuring, Documentation, Pricing and Problem Loans This suite of five courses provides guidance on loan structuring and documentation issues in response to the quantitative and qualitative risk analysis. An overview of documents, loan agreements and covenants, as well as negotiating and pricing is included. Audience Commercial and/or Business bankers and Credit Analysts $150 M/$200 NM

Mortgage Customer Counseling and Prequalification Describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. Reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. Explains critical areas of review for each step in the prequalification process. Audience All bank Mortgage loan originators (MLOs) who have completed the federal and state requirements for mortgage originators. Note: Only MLOs can prequalify customers for a mortgage and take mortgage applications. The CFPB's Loan Originator Rule greatly expands the SAFE. Act definition of "loan originator" and requires certain loan origination activities be performed only by loan originators.

$95 M/$130 NM

Personal Tax Return Analysis

$95 M/$130 NM

Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus non-recurring income, and how tax returns can be used as a sales tool.

Introduction to Analyzing Financial Statements

Audience Those in a position to use personal tax returns from clients for lending analysis.

Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significant trends.

$95 M/$130 NM

Audience Those responsible for reviewing financial statements for assisting in making lending decisions, monitoring the ongoing health of the business, or conducting the initial financial analysis. $95 M/$130 NM

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ONLINE SELF-PACED

CERTIFICATES

Qualitative Analysis and Determining a Credit Risk Rating

Certificate in Business and Commercial Lending

Covers qualitative analysis and how to assess industry risk, market risk and management risk. Learn the role of loan policy and the need to summarize the borrower’s various risks into an appropriate credit risk rating. Courses ▪ The Commercial Lending Process & Initial Business Development Calls ▪ Credit Investigation and Assessing Industry, Market and Management Risk ▪ Loan Policies and Procedure, Including Credit Risk Ratings ▪ Loan Packages and Credit Write-Ups Audience Commercial and/or Business bankers and Credit Analysts $150 M/$200 NM

Retirement Products for Small Businesses Explores advantages to small businesses when offering retirement plans and the five retirement products and their general characteristics to match to specific client business needs. Compares client needs throughout the business life cycle to product characteristics. Introduces a referral process to make effective client referrals to retirement specialists. Audience Those responsible for managing small business relationships with responsibilities for referring and/or selling retirement services and products. $95 M/$130 NM

This certificate focuses on financial statement analysis and commercial lending, will familiarize lenders with both audited and unaudited statements, and fill any gaps in your understanding of credit analysis and underwriting. Pre and post-tests allow seasoned lenders to test out, and more importantly, let the industry know you are "credit trained" and ready to bring in new, qualified business. Required Courses The estimated time to complete is approximately 33 hours. ▪ Understanding Business Borrowers (5 courses) ▪ Analyzing Business Financial Statements and Tax Return (6 courses) ▪ Analyzing Personal Financial Statements and Tax Return (4 courses) ▪ Qualitative Analysis and Determining a Credit Risk Rating (4 courses) ▪ Loan Structuring, Documentation, Pricing and Problem Loans (5 courses) $600 M/$875 NM

Small Business Banker Certificate Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products. Learn how to cultivate strong customer relationships. Master best practices for executing sales calls, handling objections, and delivering on-going service. Gain insight into ways to grow your book of business. Required Courses The estimated time to complete is approximately 18 hours.

Audience Those responsible for selling credit products to small business customer and/or responsible for identifying sales opportunities and referring small business lending prospects to the appropriate bank contacts.

▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

$95 M/$130 NM

$595 M/$795 NM

Small Business Borrowing Describes the characteristics of the small business market that make it an attractive source of potential business. This course explores the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand the small business client credit needs.

Calling on Small Business Customers Credit Products for Small Businesses Deposit Products and Services for Small Businesses Fundamentals of Small Business Banking Suite (2 courses) Introduction to Analyzing Financial Statements Personal Tax Return Analysis Relationship Selling to Small Business Customers Retirement Products for Small Businesses Sales Planning Suite (3 courses + 1 exercise) Servicing and Growing Small Business Relationships Small Business Borrowing

Understanding Business Borrowers Learn how to identify and understand business industries and types— and why they borrow money. An introduction to the basic concepts of business financial accounting and entity structures is also covered. Audience Commercial and/or Business bankers and Credit Analysts $150 M/$200 NM

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CERTIFICATES Residential Mortgage Lender Certificate A thorough review of banking, credit analysis, and legal principles that support the mortgage process, underscoring relationship sales skills in addition to the mechanics of the mortgage loan. The certificate is designed for aspiring mortgage lenders and those individuals new to the mortgage area of the bank, including mortgage loan clerks, loan processors, and closers. Required Courses The estimated time to complete is approximately 24 hours. ▪ Banking Basics Suite (12 courses) ▪ Appraisal Procedures* ▪ Basics of Mortgage Processing* ▪ Determining Your Role in Fraud Prevention* ▪ Discovering FHA Programs* ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Elements of Title Insurance* ▪ Essentials of Mortgage Lending* ▪ Ethical Issues for Bankers ▪ Explaining Loan Modifications* ▪ Mitigating Potential Fraud in Your Organization* ▪ Mortgage Customer Counseling and Prequalification ▪ Personal Tax Return Analysis ▪ Preparing the Closing Disclosure* ▪ Preparing the Loan Estimate* ▪ Processing and Underwriting Credit* ▪ Processing Income and Assets* ▪ Reviewing the Appraisal Report* ▪ Optional: Completing the HUD-1 For Loans Not Covered Under TRID* *These courses are offered through a partnership with AllRegs, a leader in residential mortgage lending. $775 M/$985 NM

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Human Resources Forums

ABA Training

Human Resources Forum

Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

October 6 | Virtual As unique situations arise in the HR world it is invaluable to have a network of peers to go to for guidance. The IBA’s Human Resources peer group provides an excellent opportunity to share ideas, information, and challenges with fellow human resource officers. Expect a lively, open discussion about critical employment issues facilitated by HR professionals serving the banking community. Participants will also receive real-world application from highly qualified experts in the world of human resources.

ONLINE SELF-PACED | ONBOARDING Ethical Issues for Bankers This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

Train-the-Trainer Forum

Audience Bank personnel at all levels.

October 07 | Virtual

$55 M/$75 NM

We are pleased to offer the Train-the-Trainer Forum based on numerous requests from our bankers. The forum provides a platform and opportunity for those responsible for training, learning and talent development, and employee development to exchange ideas freely, brainstorm challenges, and discuss important issues with peers. You do not want to miss this opportunity! How the Forum Works The agenda is based on input from participants in the forum group. Dianne Barton, President of Performance Solutions, Inc., and a former bank training director serves as facilitator. Benefits of the Forum ▪ Improve your effectiveness as a training and talent development leader in the banking sector ▪ Discuss current industry trends and challenges experienced by other training professionals ▪ Review a wide range of developments that impact employee development: strategies, tactics and results ▪ Identify and discuss ways to “do more with less” given budget and staff pressures ▪ Obtain access to highly respected industry experts ▪ Grow professionally as well as personally ▪ Discuss with peers what works and what doesn’t Fee Per Person (Includes Recording) $249 M / $419 NM

ONLINE SELF-PACED | COMMUNICATION Communication Basics Suite Explores the primary elements of effective communications, key in delivering good customer service. Completing this suite provides tips for becoming an active listener, developing effective questioning, and understanding body language. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Becoming a Better Listener ▪ Communicating Effectively

▪ The Importance of Body Language

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

Online Communication Suite Explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Effective Social Media Communication

▪ Social Media Etiquette

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers.

Virtual Seminar / Webinar Recordings Addressing Coronavirus Issues in the Workplace: Are You in Compliance? OnDemand - Recorded April 10, 2020 The Department of Labor issued its final regulations clarifying, interpreting and finally answering many lingering questions relating to the Extended Paid Sick Leave and Extended Family and Medical Emergency Leave Acts under the Families First Coronavirus Response Act. Join Scott Cruz, Labor and Employment Attorney with Greensfelder, Hemker & Gale, P.C., for this educational webinar in which he will discuss the new DOL regulations and other best practices employers need to know now as they try to navigate through these challenging times.

$55 M/$75 NM

Presentation Skills Suite Explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Crafting Your Message ▪ Delivering Your Message

▪ Getting Started ▪ Presenting Virtually

Audience Any bank employee who makes stand-up and virtual presentations for internal and external bank and client meetings and community groups. $95 M/$130 NM

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ONLINE SELF-PACED | COMMUNICATION Verbal Communication Suite Explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether in-person or over the phone. Completing this suite provides best practices to create positive customer service experiences. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Effective Conversation ▪ Greetings and Introductions

▪ Handling Customer Concerns

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision

▪ Empowerment ▪ Managing Change

Audience First-time managers who are prepared to learn leadership skills or experienced managers and supervisors who want a refresher on leadership skills. $195 M/$275 NM

Written Communication Suite Explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Clarity in Writing ▪ Effective Email Communication

Leadership in Action Suite

▪ Writing for Your Audience

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

Leveraging the Benefits of a Diverse Workforce Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity. Audience For managers, supervisors, and all employees in leadership positions. $95 M/$130 NM

Management Essentials Suite

ONLINE SELF-PACED | MANAGEMENT & EARLY LEADERSHIP SKILLS Employment Law Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise. Audience Any manager with one or more reporting relationships.

This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings. Courses ▪ Coaching ▪ Corrective Action ▪ Effective Meetings

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

$95 M/$130 NM

Audience First-time managers who need an introduction to essential skills, or experienced managers and supervisors who want a refresher on management skills.

Improving Productivity

$275 M/$375 NM

Provides the main elements of productivity, and the guidelines on how to evaluate and improve productivity in the workplace. This course explains how to consistently and systematically apply a six-step process to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem. This course explains how to look for opportunities to improve the end result. It focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels. Audience Any employee that leads a work team on a full or part-time basis.

Sexual and Workplace Harassment for Managers Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment. Audience All employees with supervisory responsibilities $95 M/$130 NM

$95 M/$130 NM

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ONLINE SELF-PACED WORKPLACE ESSENTIALS Dealing Effectively with Co-Workers Focuses on the behaviors of and interactions between co-workers and teaches methods to improve working relationships with difficult coworkers. This course introduces the characteristics of the four behavioral (base preference) groups and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients. Audience Bank personnel at all levels. $95 M/$130 NM

Essentials of Workplace Conduct Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a great impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations. Audience Bank personnel in the branch and administrative office environments. $95 M/$130 NM

Event Networking Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose in order to prepare questions, anticipate conversations, discuss commonalities, and ultimately establish relationships to grow your business. Audience Bankers who attend, participate in, or host community-based group events. Students should have a working knowledge of their institution's products and services. $95 M/$130 NM

Managing Time at Work Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive. Audience Bank personnel who are not currently using an organized method to plan and manage their time or who want a refresher. This includes any bank employees who are responsible for completing varied tasks in a typical day. $95 M/$130 NM

Sexual and Workplace Harassment Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others. Audience All employees. $95 M/$130 NM

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Management & Leadership Conferences

Forum Small Bank CEO Forum November 18 | Bloomington Country Club This forum provides chief executive officers with the means to constructively examine pressing issues, exchange ideas and share solutions among colleagues in a comfortable and professional environment.

October 6 | Virtual Conference This virtual event features experts and innovators in the Fintech space to help banks identify innovative products/services and potential partnerships with Fintech companies while considering risk factors in the development of Fintech strategy and associated processes. View Brochure Fee Per Person (Live Streamed and Available OnDemand through October 30) $99 M / $249 NM

Women in Banking Conference October 15 | Virtual Conference Network with your peers, compare notes with those who have similar challenges and successes, and learn from top-rated speakers on management, leadership, industry issues and personal development. The conference focuses on helping your bank stand out and succeed during these tough economic times.

Midwest Bank Leaders Conference November 5 | Virtual Conference This event features industry experts, banking leaders, and regulators addressing issues critical to the banking industry. Chief executive officers, presidents, senior managers and directors will benefit from the educational programming and peer-to-peer networking.

Illinois Bankers Association

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Director Programs

ABA Training

Directors Education Series

Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

Synopsis A series of 30–minute training modules geared to the bank director have been developed in consultation with a highly respected group of banking industry experts. Your subscription to this series will assist you with the responsibility you have to educate those who serve on your board. Partial lists of topics that will be covered include: • • • •

Strategic Planning Minimizing Board Liability Regulatory Environment Board/Committee Composition • Compliance Management • BSA/AML Training • Insiders & Reg O

• Exam Preparation Board Legal Duties • Board Meetings and Minutes • Understanding Bank Capital • Enterprise Risk Management • Credit Risk Management • Asset Liability Management

An annual subscription will provide you with a recorded 20–30 minute web–based training module each month. You will also be supported with discussion topics and handouts. Since the programs are recorded, you have the flexibility to show these programs at your board meeting or make the link available to your directors prior to the meeting. 12-Month Subscription Fee $1,395 M/$1,895 NM Register / View Demo

Bank Director Training Much is expected today of bank boards, which provide both strategic direction and oversight of critical functions. This suite of ten videos presents need-to-know fundamentals about topics like oversight of compliance management and controls; both pre- and post-exam activities; compliance with BSA/AML/OFAC, Reg O and fair lending regulations; and digital trends in cybersecurity, blockchain and payments. Courses ▪ Board Oversight: Compliance Management ▪ Board Oversight: Compliance Control Activities ▪ Board Oversight: Preparing for the Compliance Exam ▪ Board Oversight: Post Compliance Exam Activities ▪ Board Oversight: BSA/AML/OFAC ▪ Board Oversight: Insiders and Regulation O ▪ Board Oversight: Fair Lending ▪ Digital Trends: Cybersecurity ▪ Digital Trends: Blockchain ▪ Digital Trends: Payments Audience For members of a bank's board of directors. $695

ONLINE SELF-PACED Employment Law Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise. Audience Any manager with one or more reporting relationships. $95 M/$130 NM

Improving Productivity Provides the main elements of productivity, and the guidelines on how to evaluate and improve productivity in the workplace. This course explains how to consistently and systematically apply a six-step process to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem. This course explains how to look for opportunities to improve the end result. It focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels. Audience Any employee that leads a work team on a full or part-time basis. $95 M/$130 NM

Leadership in Action Suite This suite explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision

▪ Empowerment ▪ Managing Change

Audience First-time managers who are prepared to learn leadership skills or experienced managers and supervisors who want a refresher on leadership skills. $195 M/$275 NM

Leveraging the Benefits of a Diverse Workforce Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity. Audience For managers, supervisors, and all employees in leadership positions. $95 M/$130 NM

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ONLINE SELF-PACED | MANAGEMENT & EARLY LEADERSHIP SKILLS

CERTIFICATES

Management Essentials Suite

Develop foundational skills for making key decisions that affect bank profitability. Learn how to conduct performance analyses. Discover ways to measure and manage interest rate risk. Explore best practices in managing funding, liquidity and capital. Demonstrate understanding by applying concepts in organization-specific exercises.

This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings. Courses ▪ Coaching ▪ Corrective Action ▪ Effective Meetings

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

Audience First-time managers who need an introduction to essential skills, or experienced managers and supervisors who want a refresher on management skills. $275 M/$375 NM

Sexual and Workplace Harassment for Managers Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment. Audience All employees with supervisory responsibilities

Certificate in Bank Financial Management

Required Courses No substitutions or previous college credit will be accepted. The courses can be purchased individually or as a full certificate. Facilitated Online: Five to eight weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Analyzing Bank Performance ▪ Managing the Bank's Investment Portfolio ▪ Managing Funding, Liquidity, and Capital ▪ Managing Interest Rate Risk Self-Paced Online: Learn at your own pace. This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers Recommended Prerequisites Students should understand accounting and financial markets, as well as experience in the use of electronic spreadsheets. $2,165 M/$2,895 NM

$95 M/$130 NM

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Marketing & Sales Forum

ONLINE SELF-PACED

Bank Marketing Forum

Bank Marketing: Building Customer Relationships

November 18 | Virtual Provides a platform and opportunity for Marketing staff to exchange ideas freely, dissect problems and discuss vital issues with peers. You will have the opportunity to discuss industry trends and challenges as well as review a wide-range of developments that affect bank marketing strategies, tactics and results.

Guides you through attracting customers and building strong relationships through marketing. Explore current methodologies. Craft a market-driven strategy for product development. Audience Anyone who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources. $55 M/$75 NM

ABA Training

Marketing in a Digital World

Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

ONLINE INSTRUCTOR-LED Marketing in Banking This four-week long, entry-level course builds a strong foundation for grasping bank marketing functions. Dive into the core responsibilities of bank marketing, examine how marketing may be structured, know the regulations affecting bank marketing activities, and discover how to assess financial performance. Audience For new bank staff with marketing responsibility, employees interested in discovering the role of marketing within a financial institution, and marketing professionals new to the banking industry. Start Date – 1/11/21, 6/01/21

$300 M/$375 NM

Establish a working knowledge of marketing management. Examine best practices for managing public relations and digital marketing campaigns, as well as ongoing brand management. Learn how to prioritize projects, assess performance, and balance resources. Explore ways to deliver strong return on investment (ROI). Audience For new bank staff with a marketing responsibility, for employees interested in taking an active role in the management of bank marketing and for marketing professionals new to the banking industry. Start Dates – 10/26/20, 3/22/21, 10/25/21

Marketing Planning This course develops skills for preparing a comprehensive strategic marketing plan that follows best practices. Learn how to assess customers and trade area opportunities. Discover ways to integrate this information into a situational analysis - then create an action plan and develop a budget. Audience For new bank staff with marketing responsibility, employees interested in taking an active role in the management of bank marketing, and marketing professionals new to the banking industry. $300 M/$375 NM

Courses ▪ Social Campaigns o The Power of Facebook o Leveraging LinkedIn o Strategic Twitter

▪ Digital Campaigns o Search Engine Optimization o Build Your Campaign o Find Your Audience

Audience Bank marketing professionals looking to enhance their skills in social media channels, those new to the banking industry, or for staff with a marketing responsibility at a bank with limited marketing resources. $529 M/$829 NM

Marketing Management

$300 M/$375 NM

This course shows you how to break through the noise and reach your target audiences. You'll learn to leverage Facebook, LinkedIn, and Twitter to expand your reach and build your bank's brand. You'll explore the latest strategies for crafting digital campaigns, including optimizing for search and which paid options can best engage your target audiences. Examples of successful campaigns by other financial institutions make it easy to put your ideas into action.

Start Dates – 2/16/21, 8/16/21

CERTIFICATES Foundational Certificate in Bank Marketing Develop the key skills essential to successful bank marketing. Discover best practices for developing a comprehensive strategic marketing plan, including setting objectives, implementing action plans, creating a budget, and evaluating ROI. Explore tactics to assess customers, markets, and opportunities. Learn how to better leverage social media to expand your reach and build your bank's brand. Gain insight into managing marketing activities from brand management to PR to digital marketing and learn the key regulatory guidelines for bank marketing. Required Courses Facilitated Online: Four weeks each in duration, you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Marketing in Banking ▪ Marketing Planning ▪ Marketing Management Self-Paced Online: Learn at your minutes in length. ▪ Marketing in a Digital World ▪ ▪ Search Engine Optimization ▪ ▪ Build Your Campaign ▪ ▪ Find Your Audience ▪

own pace. Each course is 15-75 The Power of Facebook Leveraging LinkedIn Strategic Twitter Recognizing and Preventing UDAAP

The estimated time to complete the required courses is approximately 21 hours. You may select your start dates for each of the three required Facilitated Online courses after you have completed your Certificate purchase. Students have access to the curriculum for 1 year from date of purchase.

$1,195 M/$1,795 NM

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Operations & Technology Conference

Seminars ACH Exception Handling October 7 | Virtual Are you or your staff effectively processing ACH exceptions? Is your financial institution at risk of incurring losses due to improper procedures? Register for this seminar and learn how to handle the challenges of unposted items, stop payments and unauthorized entries. Real-life scenarios and case studies will also be discussed. Audience ACH Operations personnel, branch personnel, AAP Candidates, and Compliance Officers Fee Per Person (Includes Recording) $249 M / $419 NM

October 6 | Virtual Conference This virtual event features experts and innovators in the Fintech space to help banks identify innovative products/services and potential partnerships with Fintech companies while considering risk factors in the development of Fintech strategy and associated processes. View Brochure Fee Per Person (Live Streamed and Available OnDemand through October 30) $99 M / $249 NM

Forum Technology and Operations Forum IBA Members Only

Virtual Seminar / Webinar Recordings Call Report Preparation OnDemand - Recorded March 25, 2020 This seminar focuses on equipping community banks with the fundamental knowledge necessary for completing an accurate and efficient Call Report. The presentation will guide call report preparers through the complicated instructions and provide clarity to common reporting challenges. Participants will gain a deeper understanding of how the balance sheet schedules support and affect risk-weighted assets and regulatory capital calculations. Insights into current and upcoming revisions, including the community bank leverage ratio (CBLR), how to get the most out of technology tools available, strategies for sharing preparation responsibilities training a knowledgeable backup, and reporting challenges arising from mergers/acquisitions will be discussed.

November 20 | Virtual

Performing Your ACH Audit

A valuable peer-to-peer networking forum for IT and operations officers to freely exchange ideas and examine pressing issues in today’s everevolving regulatory, cost-conscious and productivity-driven environment. Participants meet three times a year, typically in the spring, summer and fall, in Bloomington.

OnDemand – Recorded August 12, 2020

Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

If your bank utilizes the ACH network, you are aware that the NACHA Operating Rules & Guidelines requires that all participating depository financial institutions, as well as all third-party entities that provide ACH services conduct an annual audit to be performed by December 31. But have you ever wondered what specific areas of the ACH rules are included in the ACH audit requirements? What are the most common areas of non-compliance? This seminar will arm you with “inside” information on how to best comply with NACHA audit requirements. Appendix 8 of the NACHA Operating Rules will be reviewed step-bystep to ensure complete understanding of each requirement.

ONLINE SELF-PACED

Audience ACH operations personnel, branch personnel, AAP candidates, and compliance officers

ABA Training

Payments System Training Suite Technology has transformed your bank's business and how you connect with customers. Covers demographics to CX, technology infrastructure, data analytics, plus how all of this plays a crucial role in developing an effective payments strategy. Audience Branch and administrative staff familiar with the basics of banking and payment systems but need to develop a more strategic view of the payments business. $495 M/$645 NM

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Online Certifications

Certified Banking Vendor Manager

Certified Banking Security Manager

This 10-week online certification is self-paced and available on demand for your convenience.

Begins Monday, October 05, 2020 This 10-week online certification is self-paced and available on demand for your convenience. What You Will Learn ▪ U.S. Information Security Laws and Regulations ▪ Information Security Program Components ▪ Security Awareness Programs ▪ IT Audit ▪ Social Engineering ▪ Preparing for your IT Examinations ▪ Running Effective IT and Audit Committees The Certified Advantage ▪ Develop an entire information security program framework to take back to your institution. ▪ Understand how to successfully implement and manage each component of the information security program. ▪ Boost your knowledge of layered security programs. ▪ Gain confidence in your decision making with comprehensive cybersecurity knowledge. ▪ Dive into FFIEC cybersecurity guidelines. Audience ISO, Auditor, IT Manager, Compliance, Security Officer, Operations Officer Instructor Chad Knutson, CISSP, CRIC, CISA President, SBS CyberSecurity

Begins Monday, October 19, 2020

What You Will Learn ▪ Vendor Breaches, Laws, and Regulations ▪ Information Security Program and Risk Management ▪ Selection of Vendors ▪ Ongoing Vendor Management ▪ Creating a Dynamic Vendor Management Program ▪ Contract Structuring ▪ IT Audit and Exam Preparation The Certified Advantage ▪ Use real-world exercises to build a comprehensive vendor management program to take back to your institution. ▪ Become a trusted expert in vendor management in the eyes of your auditor or examiner. ▪ Develop a clear understanding and confidently implement a vendor selection and review process. ▪ Comply with FFIEC external dependency management guidelines. Audience ISO, Auditor, IT Manager, Compliance, Security Officer, Operations Officer Instructor Chad Knutson, CISSP, CRIC, CISA President, SBS CyberSecurity Fee $1295

Fee $1,295

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Retail Banking Seminars HSA Workshop October 8 | Virtual This workshop, presented by Ascensus, covers all aspects of a successful HSA program with comprehensive curriculum and a practical understanding of critical rules and operational issues. ▪ ▪ ▪ ▪ ▪ ▪

Introduction to HSAs Establishing an HSA HSA Funding HSA Distributions HSA Portability HSA Compliance

Audience You should attend this seminar if you ▪ need to become more comfortable with HSA rules, ▪ are responsible for ensuring a compliant HSA department, ▪ or are responsible for internal systems, HSA transaction codes, and proper HSA administration

Business Development for Impact Workshop October 22-23 | Virtual The COVID-19 business world requires a new approach to business development. Protecting your key customers and gaining new business customers are keys to the success of any community bank's growth in today’s volatile environment. Does your bank have a focused, systematic approach to business development? No longer can we rely on customers coming to us, we must get out of the bank and call on current customers as well as prospective customers. This program is designed to provide the foundational systems and develop the skills needed to be effective at building profitable relationships in this “new normal”. We will address some of the common reasons why business development is so challenging, innovative ways to develop “virtual relationships, and ensuring the contacts are focused and results oriented. Audience Bankers who are responsible for protecting current customer relationships and building new and profitable relationships Fee Per Person (Includes Recording) $489 M / $829 NM

Fee Per Person (Includes Limited OnDemand Access) $249 M / $419 NM

Basics of Banking: An Overview

IRA Essentials

Gain a better understanding of the what, why and how a bank works. This fast-paced introduction to the banking industry reviews almost all aspects of banking to give participants an overview of bank operations, from basic principles to products and services to emerging technologies to laws and regulations.

October 28 | Virtual This seminar, brought to you by Ascensus, provides attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to provide practical application to job-related situations. Attendees will leave this session able to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed.

November 4 | Virtual

This interactive virtual seminar is a must for all new bankers and/or those that want to "brush up" on their general banking knowledge! Attendees will become better prepared to meet the challenges and rewards of working in the industry today.

Audience Individuals who need to learn the basics of Traditional and Roth IRAs or who want an updated, general refresher on IRA rules.

Fee Per Person (Includes Recording) $249 M / $419 NM

Fee Per Person (Includes Limited OnDemand Access) $249 M / $419 NM

Safe Deposit Operations: 2020 Guidelines and Update

Advanced IRAs October 29 | Virtual This seminar, brought to you by Ascensus, builds on the attendee’s knowledge of IRA basics to address some of the more complex IRA issues their financial organizations may encounter. This is an advanced session; previous IRA knowledge is assumed. The instructor uses realworld exercises to help provide practical application to job-related situations. Audience ▪ IRA administrators, personal bankers, or member services personnel who have a working knowledge of basic IRA operations and wishes to expand their expertise and provide enhanced customer service; ▪ Financial professionals who recognize that IRAs play an integral role in retirement planning; ▪ Compliance specialists with procedural oversight of IRA policies and practices; or ▪ Support personnel responsible for promotional materials that describe the services provided by their financial organization

December 01 | Virtual If just ONE customer claims the bank took contents out of his/her safe deposit box, what is the bank’s liability? UNLIMITED! Today’s banking environment requires solid internal controls, policies, procedures and training to minimize risks. With risk management a high priority in banking today, safe deposit operation guidelines are critical for both liability concerns as well as safety and soundness compliance. Awareness, knowledge, tools and cautions are continuous and never ending for safe deposit box operations. This is a comprehensive, relevant, fast-paced program designed as a safe deposit operations learning tool and a refresher. Participants will acquire timely tools, job aids and a reference notebook. Fee Per Person (Includes Recording) $249 M / $419 NM

Fee Per Person (Includes Limited OnDemand Access) $249 M / $419 NM

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Virtual Seminar / Webinar Recordings

ABA Training

New Accounts in Illinois

Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

OnDemand - Recorded April 2, 2020 Opening a new deposit account constitutes entering into a contractual agreement. It is critical that both the new account representatives and the customer understand the bank’s obligations along with the terms and conditions the customer is being asked to accept. The ability to clearly explain the terms, conditions and benefits of the account significantly influences the customer’s impression of your bank and its services. In addition, there are updated regulatory requirements for obtaining beneficial ownership information on covered business accounts. The primary focus of this seminar will be on the lifecycle of the account including applicable Illinois and Federal requirements and regulations, including any applicable updates to those regulations. This program will be interactive, encourage attendee participation, and provide training tools to enhance the performance of your daily responsibilities. Join your peers to discuss the 2020 New Accounts in Illinois update and how it impacts your bank. Audience Tellers, head tellers, branch managers and administrators, new accounts representatives, compliance officers, training staff and others who manage or work the front line

ONLINE INSTRUCTOR-LED Banking Fundamentals Includes three 4-week courses that combine the principles of the banking industry with real-world application. Ideal for emerging bankers, or bankers seeking to gain an understanding of the changing world of financial services. It is an online, paperless, series of courses the combines peer collaboration with instructor guidance. Included Courses ▪ The Banking Industry Start Dates: 1/04/21, 4/05/21, 7/06/21, 9/07/21 ▪ Bank Lines of Business Start Dates: 10/12/20, 1/25/21, 3/08/21, 6/07/21, 10/11/21 ▪ Building Customer Relationships Start Dates: 11/30/20, 2/01/21, 5/03/21, 6/14/21, 8/02/21, 11/29/21 What You'll Learn ▪ The role of banks in the U.S. economy ▪ Meeting the changing needs of customers ▪ Bank products and services, including electronic banking ▪ Building customer relationships ▪ Major banking laws and regulations Audience Anyone who needs an introduction to banking, whether just starting a career or a more experienced professional from a different industry. $595 M/$795 NM Full Suite

$215 M/$285 NM per Course

General Accounting Topics in analyzing source documents, recording business transactions in a journal and posting entries in a ledger. How to prepare a trial balance, gather adjustment data and complete a worksheet are covered, as well as how to prepare financial statements and post-closing entries. Audience Bank personnel at any level with little or no accounting background $600 M/$725 NM

Start Dates – 11/09/20, 3/15/21, 7/19/21, 11/08/21

Money and Banking A fundamental study of how money functions in the U.S. and world economies. How money supply, the banking system, the Federal Reserve and the federal government are all interrelated, and how changes in the financial system can affect individuals, businesses and governments on a world-wide basis are covered. Audience Bank personnel who have not had a formal course in money and banking and who wish to increase their understanding of the banking industry; officer trainees through the mid-management level. $510 M/$656 NM

Start Dates – 11/02/20, 2/01/21, 6/28/21, 11/01/21

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ONLINE SELF-PACED | ONBOARDING Banking Basics Suite This suite is a comprehensive introduction to the banking industry. Ideal for those new to banking, completing this suite provides a deeper understanding of the changing world of financial services and the vital role that banks play in the economy. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Bank Marketing: Building Customer Relationships ▪ Bank Payment Systems and Technology ▪ Bank Sales and Service: Expanding Customer Relationships ▪ Banks as a Business ▪ Banks and the Deposit Function ▪ Banks and the Economy ▪ Banks and Personal Wealth Management ▪ Business and International Banking Services ▪ Introduction to Banking ▪ Lending as a Cornerstone of Banking ▪ Safeguarding Bank Assets and the Nation ▪ Safeguarding the Customer and the Bank Audience Anyone who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources. $595 M/$795 NM Full Suite

Courses also available individually.

Basic Bank Training for Veterans America’s banks actively support our military and veteran communities. To help further their mission, ABA’s new, free Basic Bank Training for Veterans gives ABA member banks the tools they need to onboard and recruit veterans, transitioning active duty military members, and military spouses. This suite covers the basics of customer service, lending, payments and ethics to help them successfully transition to a career in the banking industry. Courses ▪ Introduction to Banking ▪ Banks as a Business ▪ Banks and the Deposit Function ▪ Lending as a Cornerstone of Banking ▪ Bank Payment Systems and Technology ▪ Safeguarding the Customer and the Bank ▪ Ethical Issues for Bankers ▪ Why Quality Customer Service Matters Audience Banks providing training to veterans, transitioning active duty military members, and military spouses. If you are a veteran, transitioning active duty military member, or military spouse not employed by a bank you can also access this free training.

Ethical Issues for Bankers This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

Teller Basics Suite This suite teaches critical customer service and technical skills, from handling checks and cash to processing deposits and withdrawals, and more. Courses ▪ Cash Handling ▪ Handling Checks ▪ Processing Transactions

▪ Providing Quality Customer Service ▪ Robbery and Bank Security ▪ The Changing Role of the Teller

Audience Newly hired tellers $150 M/$200 NM

Understanding Bank Products Explains how to identify unrecognized client needs and describes the differences between product features and benefits of common consumer deposit products. This course identifies the categories of small business needs and describes cash management, retirement, and international banking services. It identifies the categories of business expenses that require financing and that are appropriate to finance via working capital loans. This course also describes business credit products used to finance durable equipment and real estate. This course explains estate planning and settlement services offered by banks. It identifies the most common types of trust funds and services offered by banks. Audience Branch client-contact personnel with at least six months experience. Those who would benefit most include new tellers, new accounts representatives, personal bankers, platform assistants, and branch manager trainees. $95 M/$130 NM

ONLINE SELF-PACED | COMMUNICATION Communication Basics Suite This suite explores the primary elements of effective communications, key in delivering good customer service. Provides tips for becoming an active listener, developing effective questioning, and understanding body language. Courses ▪ Becoming a Better Listener ▪ The Importance of Body Language

▪ Communicating Effectively

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

Online Communication Suite This suite explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette. Courses Effective Social Media Communication

▪ Social Media Etiquette

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

Audience Bank personnel at all levels. $55 M/$75 NM

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ONLINE SELF-PACED | COMMUNICATION Presentation Skills Suite This suite explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence. Courses ▪ Crafting Your Message ▪ Delivering Your Message

▪ Getting Started ▪ Presenting Virtually

Audience Any bank employee who makes stand-up and virtual presentations for internal and external bank and client meetings and community groups.

Essential Selling Skills Bundle Completing this bundle provides best practices for each step in the sales process and building solid client relationships. Explore tactics to focus sales efforts, including the Sales Portfolio Process. See how to effectively plan calls, track contacts, anticipate potential objections, and make sales. Courses ▪ Effective Referrals Suite (2 courses, 1 exercise + 1 toolkit) ▪ Making the Client Call Suite (3 courses, 1 exercise + 1 toolkit) ▪ Overcoming Objections Suite (3 courses, 1 exercise + 1 toolkit) ▪ Relationship Sales Suite (2 courses, 1 exercise + 1 toolkit) ▪ Sales Planning Suite (3 courses, 1 exercise + 1 toolkit)

$95 M/$130 NM

Audience Branch and administrative office sales staff, call center staff, tellers, new hires, and anyone who may interact with customers.

Verbal Communication Suite

$195 M/$275 NM

This suite explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether in-person or over the phone. Completing this suite provides best practices to create positive customer service experiences. Courses ▪ Effective Conversation ▪ Greetings and Introductions

▪ Handling Customer Concerns

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

Written Communication Suite This suite explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences. Courses ▪ Clarity in Writing ▪ Effective Email Communication

▪ Writing for Your Audience

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

ONLINE SELF-PACED | CONSULTIVE AND RELATIONSHIP SELLING SKILLS Coaching to Support the Sales Process Suite

Selling in a Social World You need more effective and efficient strategies to extend your reach, find new prospects, stay top of mind and drive new business. These expert-led, engaging online courses provide practical tips and tactics to take advantage of the many tools offered by LinkedIn, the largest professional social channel. ▪ Selling in a Social World: Extend Your Reach ▪ Selling in a Social World: Engage Your Audience Audience Financial services salespeople and leaders including mortgage originators, business and commercial bankers, and bank management. $129 M/$179 NM

Tele-Consulting Curriculum Part 1 - Planning the Call Provides a planning strategy for professional bankers to prepare to make calls to clients. Focuses on client profiles that are specific to each client or order to evaluate sales potentials. Part 2 - Making the Call Provides a strategy for professional bankers to make calls to clients in the most professional manner possible. It focuses on the unique challenges of telephone sales and the three-step approach to overcome clients’ objections when presenting product features and benefits. Explores appropriate ways to close the sale using the assumptive close, and six tips for using a system to follow up with clients. Audience Those familiar with the basic sales cycle and need to plan outbound telephone service and sales contacts with an assigned customer portfolio. $95 M/$130 NM

This suite explores best practices for providing successful sales coaching. Completing this suite provides techniques for building your sales team's skills at every step in the Relationship Sales Process and supporting them in order to achieve sales goals and meet organizational objectives. Courses ▪ Preparing to Coach ▪ Managing Sales Performance

▪ Providing Ongoing Support

Audience Managers, Supervisors, Team Leads of branch and administrative office sales staff, call center staff, tellers, new hires, and anyone who may interact with customers. $55 M/$75 NM

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ONLINE SELF-PACED CONSUMER BANKING ESSENTIALS Consumer Credit Products Provides definitions of consumer credit terms to assist in discussions with clients and explains the growth and demand of non-real estate related products. Explores real estate-related terms for home equity loans, home equity lines of credit, loan to value ratios, and how to calculate the maximum loan amounts. Audience Branch personnel responsible for discussing or selling consumer credit products

Covers the effective referral model and explains how to refer clients who might benefit from various insurance and annuity products to a licensed representative, and your responsibilities as an unlicensed employee. Introduces the features and benefits of insurance and annuity products, including disability insurance, healthcare insurance, property and casualty insurance, and liability insurance. Audience Bank personnel who have the opportunity to refer customers to designated, licensed insurance sellers in a bank. $95 M/$130 NM

Referring Investment Clients

$95 M/$130 NM

Fundamentals of Consumer Lending Suite This suite explores the consumer lending process from terminology to the application process to customer communications. Completing this suite provides best practices for ensuring regulatory compliance and determining credit worthiness. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Consumer Credit Basics

Referring Insurance and Annuity Clients

Provides an overview of securities products commonly offered by banks and explains how to detect clues to identify the clients' recognized and unrecognized financial needs. Explores the effective referral model to help clients see the value in referral suggestions and in meeting with an investment specialist. Audience Bank personnel who manage client relationships and/or who can identify referral opportunities to licensed specialists. $95 M/$130 NM

▪ Consumer Loan Process

Audience Bank personnel with little or no experience in consumer lending. $95 M/$130 NM

Handling Mortgage Inquiries and Making Referrals Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, important elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO.

Referring Trust Clients This course examines the elements of a trust and the primary reasons why clients want or need a trust. This course describes the benefits of trust accounts to identify needs and refer clients to a qualified trust expert by using the effective referral model. Audience Bank personnel who manage client relationships and/or who can identify referral opportunities to trust specialists. $95 M/$130 NM

Why Quality Customer Service Matters Suite

Audience Bank employees who are authorized to discuss mortgage loans with customers who do not have special mortgage licensing credentials (retail branch, loan servicing, or call center employees and employees who are involved in mortgage origination, such as originators, processors, underwriters, closers, etc.)

This suite delves into the skills critical to making clients feel valued. Completing this suite provides insight into improving customer service skills, especially during stressful situations, to help build client relationships. Concise, impactful lessons can be applied on the job immediately.

$95 M/$130 NM

Courses ▪ The Importance of Customer Service ▪ Customer Service Basics ▪ The Importance of Communication

Introduction to IRAs Explores key concepts on basic IRA product features and benefits, contribution and distribution requirements. Explains traditional, rollover, and Roth IRAs, including the new conversion rules, as well as Simplified Employee Pension Plans and SIMPLE Retirement Accounts. Presents information about IRA tax benefits and penalty calculations.

▪ Handling Stress ▪ Handling Upset Clients

Audience Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers. $95 M/$130 NM

Audience Bank personnel who require a basic understanding of IRAs including experienced tellers and new accounts representatives, personal bankers, platform assistants, branch managers, trust administrators, and private bankers. $95 M/$130 NM

Personal Tax Return Analysis Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus non-recurring income, and how tax returns can be used as a sales tool. Audience Bank personnel who are in a position to use personal tax returns from clients for lending analysis. $95 M/$130 NM

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ONLINE SELF-PACED | MANAGEMENT & EARLY LEADERSHIP SKILLS Employment Law Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise. Audience Any manager with one or more reporting relationships.

Sexual and Workplace Harassment for Managers Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment. Audience All employees with supervisory responsibilities $95 M/$130 NM

$95 M/$130 NM

Improving Productivity Provides the main elements of productivity, and the guidelines on how to evaluate and improve productivity in the workplace. This course explains how to consistently and systematically apply a six-step process to resolving productivity problems in the work environment. Explains how to look for opportunities to improve the end result. It focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels. Audience Any employee that leads a work team. $95 M/$130 NM

Leadership in Action Suite Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Authentic Leadership ▪ Building Collaborative Teams ▪ Communicating Vision

▪ Empowerment ▪ Managing Change

Audience First-time managers prepared to learn leadership skills or experienced managers and supervisors who want a refresher on leadership skills. $195 M/$275 NM

Leveraging the Benefits of a Diverse Workforce Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity. Audience For managers, supervisors, and all employees in leadership positions. $95 M/$130 NM

Management Essentials Suite This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings. Courses ▪ Coaching ▪ Corrective Action ▪ Effective Meetings

▪ Employee Recognition ▪ Interviewing ▪ Managing Performance

Audience First-time managers needing an introduction to essential skills, or experienced managers and supervisors who want a refresher on management skills. $275 M/$375 NM

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ONLINE SELF-PACED SMALL BUSINESS BANKING ESSENTIALS Calling on Small Business Customers Provides guidelines on how to plan effective calls with small business clients. Explores the steps in the Call Planning Model and focuses on gathering resources and identifying goals for the call, and the steps to strategize the actions to take during the call. Audience Bank personnel responsible for face-to-face small business customer calls. $95 M/$130 NM

Credit Products for Small Businesses Describes the differences between credit product features and the benefits and how to communicate them to drive home the advantages to the customer. Explains how to match product needs to the customer borrowing cause, loan purpose, and business cycle clues to make the sale. Audience Bank personnel responsible for selling credit products to the small business customer and/or responsible for identifying sales opportunities and referring small business lending prospects to the appropriate bank contacts. $95 M/$130 NM

Deposit Products and Services for Small Businesses Gain an understanding of general banking needs of business customers. The course covers common deposit and non-credit products, and their benefits to the small business client.

Relationship Selling to Small Business Customers Describes six steps of the Relationship Sales Cycle. Explains effective verbal and nonverbal communication, and open-end and closed-end questions to listen to the business customer’s needs. Explores parts of transition and benefit statements, a process to handle business customer objections, and methods to recognize buying signals to close the sale. Audience Bank personnel who are new to the small business market and who are responsible for selling bank products and services to small business customers. It is suggested that participants take the Fundamentals of Small Business Banking Suite before taking this course. $95 M/$130 NM

Retirement Products for Small Businesses Explores advantages to small businesses when offering retirement plans and the five retirement products and their general characteristics to match to specific client business needs. Compares client needs throughout the business life cycle to product characteristics. Introduces a referral process to make effective client referrals to retirement specialists. Audience Bank personnel responsible for managing small business relationships with responsibilities for referring and/or selling retirement services and products. $95 M/$130 NM

Servicing and Growing Small Business Relationships

$95 M/$130 NM

Introduces the benefits of proactively following up with small business clients through monitoring financial information, client records, and resources to extend the business relationship beyond the initial sale. This course also explains the advantages of conducting site visits and what is required to uncover employee and business information.

Fundamentals of Small Business Banking Suite

Audience Bank personnel responsible for managing and growing a portfolio of small business customers.

Audience Bank personnel new to the small business market and who are responsible for providing services to small business customers.

This suite explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships. Concise, impactful lessons can be applied on the job immediately. Courses ▪ Small Business Basics ▪ Small Business Operating and Life Cycle Audience Bank personnel who have had limited exposure to the small business market but are responsible for servicing or selling to small business customers.

$95 M/$130 NM

Small Business Borrowing Describes the characteristics of the small business market that make it an attractive source of potential business. This course explores the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand the small business client credit needs. This course also explains the key steps to effectively communicate credit decisions to clients. Audience Bank personnel who are responsible for selling credit products to the small business customer and/or responsible for identifying sales opportunities and referring small business lending prospects to the appropriate bank contacts. $95 M/$130 NM

$95 M/$130 NM

Introduction to Analyzing Financial Statements Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significant trends. Audience Bank personnel who are responsible for reviewing financial statements for assisting in making lending decisions, monitoring the ongoing health of the business, or conducting the initial financial analysis. $95 M/$130 NM

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ONLINE SELF-PACED WORKPLACE ESSENTIALS

CERTIFICATES

Dealing Effectively with Co-Workers

Develop a broad understanding of the banking business. For organizations that provide products and services to the banking industry, enable your team to better know their bank customers – from the terminology they use to the constructs under which they operate. By completing the ABA Bank Solutions Provider Certificate curriculum, you'll strengthen your knowledge of the language of bankers, core products, and the regulatory and ethical constraints under which banks operate.

Focuses on the behaviors of and interactions between co-workers and teaches methods to improve working relationships with difficult co-workers. This course introduces the characteristics of the four behavioral (base preference) groups and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients. Audience Bank personnel at all levels. $95 M/$130 NM

Essentials of Workplace Conduct Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a great impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations. Audience Bank personnel in the branch and administrative office environments. $95 M/$130 NM

Event Networking Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose to prepare questions, anticipate conversations, discuss commonalities, and ultimately establish relationships to grow your business. Audience Bankers who attend, participate in, or host community-based group events. Students should have a working knowledge of their institution's products and services. $95 M/$130 NM

Managing Time at Work Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive. Audience Bank personnel who are not currently using an organized method to plan and manage their time or who want a refresher. This includes any bank employees who are responsible for completing varied tasks in a typical day. $95 M/$130 NM

Bank Solutions Provider Certificate

Required Courses The estimated time to complete these 18 courses is approximately 6.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Understanding Bank Products $495 M/$695 NM

Bank Teller Certificate Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and co-workers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service. Required Courses The estimated time to complete these 35 courses and exercises is approximately 13 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-Workers ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Essentials of Workplace Conduct ▪ Ethical Issues for Bankers ▪ Online Communications Suite (2 courses) ▪ Teller Basics Suite (6 courses) ▪ Verbal Communications Suite (3 courses) ▪ Written Communication Suite (3 courses) $695 M/$995 NM

Sexual and Workplace Harassment Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others. Audience All employees. $95 M/$130 NM

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CERTIFICATES Branch Manager Certificate Develop skills essential to successful management. Hone your knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build strong communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for delivering quality customer service. Required Courses The estimated time to complete these 66 courses and exercises is approximately 14 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Coaching to Support the Sales Process Suite (3 courses + 1 exercise) ▪ Employment Law ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Leadership in Action Suite (5 courses) ▪ Leveraging the Benefits of a Diverse Workforce ▪ Making the Client Call Suite (3 courses + 1 exercise) ▪ Management Essentials Suite (6 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Presentation Skills Suite (4 courses) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Sales Planning Suite (3 courses + 1 exercise) ▪ Servicing and Growing Small Business Relationships ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) $1,295 M/$1,595 NM

Customer Service Representative Certificate Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections. Required Courses The estimated time to complete these 42 courses and exercises is approximately 10.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-Workers ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Ethical Issues for Bankers ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Understanding Bank Products ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses)

Certificate in General Banking Develop a broad understanding of the underpinnings of the banking industry. Dive deeply into the purpose of specific banking functions and the role of banking in the economy. Gain practical knowledge of the core principles of accounting and economics. Explore legal and regulatory issues, compliance matters, as well as the fundamentals of bank marketing. Learn how to identify and resolve ethical issues. Required Courses No substitutions or previous college credit will be accepted. Facilitated Online: Four to sixteen weeks each in duration, and you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week. ▪ Banking Fundamentals Suite, which includes o The Banking Industry o Bank Lines of Business o Building Customer Relationships ▪ General Accounting ▪ Legal Foundations in Banking ▪ Marketing in Banking ▪ Money and Banking Self-Paced Online This course is approx. 25 minutes in length. ▪ Ethical Issues for Bankers

Personal Banker Certificate Develop essential skills for providing full-service banking. Build broad product knowledge and an understanding of the different types of retail deposit and loan products. Gain insight into how to offer the appropriate credit, deposit, and other banking services to meet customer needs and expectations. Learn best practices for cultivating customer relationships. Required Courses The estimated time to complete these 49 courses and exercises is approximately 13.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Effective Referrals Suite (2 courses + 1 exercise) ▪ Ethical Issues for Bankers ▪ Fundamentals of Consumer Lending Suite (2 courses) ▪ Fundamentals of Small Business Banking Suite (2 courses) ▪ Introduction to Analyzing Financial Statements ▪ Making the Client Call Suite (3 courses + 1 exercise) ▪ Managing Time at Work ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Sales Planning Suite (3 courses + 1 exercise) ▪ Understanding Bank Products ▪ Verbal Communications Suite (3 courses) ▪ Written Communication Suite (3 courses) $795 M/$995 NM

$795 M/$995 NM

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CERTIFICATES Supervisor/Team Leader Certificate Develop skills critical for becoming a well-rounded leader – whether with or without direct reports. Build communication skills for a variety of situations: including collaboration, coaching, motivation, recognition, and corrective action. Gain insight into better managing employee relations and fostering open communication among staff members. Explore ways to interview, evaluate, and select employees while being mindful of legal considerations. Discover ways to manage the change process and communicate changes with stakeholders. Required Courses The estimated time to complete these 45 courses and exercises is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Building Collaborative Teams ▪ Communication Basics Suite (3 courses) ▪ Employment Law ▪ Empowerment ▪ Ethical Issues for Bankers ▪ Leveraging the Benefits of a Diverse Workforce ▪ Management Essentials Suite (6 courses) ▪ Managing Change ▪ Online Communications Suite (2 courses) ▪ Presentation Skills Suite (4 courses) ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses)

Universal Banker Certificate Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and service sales skills. Discover ways to build relationships and create referrals to other lines of business. Required Courses The estimated time to complete these 44 courses and exercises is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase. ▪ Banking Basics Suite (12 courses) ▪ Communication Basics Suite (3 courses) ▪ Dealing Effectively with Co-workers ▪ Effective Meetings ▪ Ethical Issues for Bankers ▪ Managing Change ▪ Online Communications Suite (2 courses) ▪ Overcoming Objections Suite (3 courses + 1 exercise) ▪ Presentation Skills Suite (4 courses) ▪ Relationship Sales Suite (2 courses + 1 exercise) ▪ Verbal Communications Suite (3 courses) ▪ Why Quality Customer Service Matters Suite (5 courses + 1 exercise) ▪ Written Communication Suite (3 courses) $795 M/$995 NM

$895 M/$1,095 NM

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Wealth Management ABA Training Questions on ABA Training? View more information online or connect with Denise Perez at dperez@ilbanker.com or 312-347-3400.

ONLINE SELF-PACED ESTATE PLANNING & TRUST ACTIVITIES Audience Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs. $175 M/$225 NM per course (unless otherwise noted) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Account Acceptance and Termination Basic Characteristics of a Trust Discretionary Distributions Duties and Powers of the Trustee Estate and Guardian Administration Estate Planning to Achieve Client Goals Estate Planning for Charitable Giving Estate Planning for the Marital Deduction Estate Planning Solutions for the Business Owner Fiduciary Law A Guide to Ethics in Fiduciary & Trust Activities $95 M/$130 NM Minimizing Fiduciary Risk and Litigation Special Needs Trusts

TAX LAW & TAX PLANNING $175 M/$225 NM per course (unless otherwise noted) ▪ ▪ ▪ ▪ ▪ ▪ ▪

Fiduciary Income Tax Generation-Skipping Transfer Tax Gift Taxation A Guide to Ethics in Tax Law & Tax Planning $95 M/$130 NM How Trusts are Taxed Planning for Estate Tax Understanding Transfer Tax

TRUST FUNDAMENTALS Audience Trust department and other bank staff who assist or refer trust clients. No prior knowledge of the subject is required. $335 M/$450 NM per course ▪ Introduction to Estate Planning ▪ Introduction to Investment Management ▪ Introduction to Trust Administration

ONLINE INSTRUCTOR-LED TRUST FUNDAMENTALS Basic Administrative Duties of a Trustee This is one of two courses devoted to the basic skills and knowledge for understanding subject matter important to a trust professional. Recommended Prerequisite Introduction to Trust Products and Services Audience Employees who have recently joined the trust department in support positions, non-trust personnel within the bank who work with trust officers and trust clients, as well as employees of service providers to trust companies who want to develop a better understanding of their clients' business needs. $300 M/$375 NM

Start Dates – 9/28/20, 4/19/21, 9/27/21

Introduction to Trust Products and Services This is one of two courses designed to provide basic skills and knowledge for understanding subject matter important to a trust professional. Recommended Prerequisite Basic Administrative Duties of a Trustee Audience Those employees who have recently joined the trust department in support positions, non-trust personnel within the bank who work with trust officers and trust clients, as well as employees of service providers to trust companies who want to develop a better understanding of their clients' business needs. Start Dates – 2/22/21, 7/26/21

INVESTMENT PLANNING

$300 M/$375 NM

$175 M/$225 NM per course (unless otherwise noted)

IRA Online Institute

▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

This course is a comprehensive, 12-week, web-based IRA training program developed and supported by Ascensus’ experienced instructors. This innovative training program teaches you in-depth, essential IRA information, and is the only approved online training program that prepares you to take the Certified IRA Services Professional (CISP) exam. Extensive IRA reference materials, objective-based training methods, and practical applications of IRA rules create an effective learning environment.

Asset Allocation and Portfolio Management Bond Selection and Analysis Economics & Markets Fundamentals of Alternate Investment Products A Guide to Ethics in Investments $95 M/$130 NM Investment Policy Investment Products Prudent Portfolio Management Stock Selection and Analysis

FINANCIAL PLANNING $175 M/$225 NM per course (unless otherwise noted) ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Education Planning Solutions for Minors Estate Planning for IRAs and Qualified Plan Balances Fundamentals of Life Insurance A Guide to Ethics in Financial Planning $95 M/$130 NM Income Tax Planning Introduction to IRAs $95 M/$130 NM Introduction to Planning for Retirement Assets Managing Life Insurance Policies Types of Insurance

Students should expect to spend 15-20 hours a week completing the readings and assignments, depending on prior knowledge of IRAs. Audience This course is intended for IRA Services Professionals with one to two years’ experience or for those preparing for the CISP exam. $1,695 M/$1,895 NM

Start Dates – 2/22/21, 9/06/21

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Certificate in Trust: Intermediate

ONLINE INSTRUCTOR-LED TRUST FUNDAMENTALS CTFA Exam Online Prep A convenient way to prepare for the Certified Trust and Financial Advisor (CTFA) designation from ABA Professional Certifications. Participants use the Reference Guides to Wealth Management and Trust as their study tool, listen to 18 recorded lectures, and have access to a test on each subject area, modeled after a CTFA exam. Audience This course is designed for those preparing for the Certified Trust and Financial Advisor (CTFA) Exam. The Certified Trust and Financial Advisor (CTFA) is applicable to financial services professionals whose primary function and expertise focus on the provision of fiduciary services related to trusts, estates, guardianships and individual asset management accounts. $1,125 M/$1,475 NM

Start Dates – TBD

CERTIFICATES Certificate in Trust: Foundational Strengthen or establish your understanding of basic wealth management and trust principles, either online or in-person. Either option introduces estate planning, trust administration, investment management concepts, and ethical behavior. For those wishing to earn the CTFA designation, the ABA Certificate in Trust: Foundational satisfies the first of three levels of study required to sit for the exam. Required Courses The estimated time to complete is approximately 10 hours. ▪ A Guide to Ethics in Fiduciary and Trust Activities ▪ A Guide to Ethics in Investments ▪ Estate and Guardian Administration ▪ Introduction to Estate Planning ▪ Introduction to Investment Management ▪ Introduction to IRAs ▪ Introduction to Planning for Retirement Assets ▪ Introduction to Trust Administration ▪ Minimizing Fiduciary Risk and Litigation $1,495 M/$1,995 NM

Ideal for individuals with some field experience who have mastered the concepts introduced in the foundational trust certificate, either online or in-person. Learn the tools available to a fiduciary, such as estate planning, trust administration, investment management concepts and ethical behavior. for those wishing to earn the CTFA professional designation, the ABA Certificate in Trust: Intermediate satisfies the second of three levels of study required to sit for the exam. Required Courses The estimated time to complete is approximately 18 hours. ▪ A Guide to Ethics in Financial Planning ▪ A Guide to Ethics in Tax Law & Tax Planning ▪ Account Acceptance and Termination ▪ Basic Characteristics of a Trust ▪ Bond Selection and Analysis ▪ Discretionary Distributions ▪ Duties and Powers of the Trustee ▪ Estate Planning to Achieve Client Goals ▪ Fiduciary Income Tax ▪ Fiduciary Law ▪ Fundamentals of Life Insurance ▪ How Trusts are Taxed ▪ Investment Policy ▪ Investment Products ▪ Stock Selection and Analysis ▪ Types of Insurance ▪ Understanding Transfer Tax $2,295 M/$3,095 NM

Certificate in Trust: Advanced For the experienced professional, our online program gives an in-depth understanding of the fiduciary role. Learn to propose sophisticated solutions to complex client situations on topics like estate planning, trust administration, investment management, and ethics. For those wishing to earn the CTFA professional designation, the ABA Certificate in Trust: Advanced satisfies the third of three levels of study required to sit for the exam. Required Courses The estimated time to complete is approximately 14 hours. ▪ Asset Allocation and Portfolio Management ▪ Economics & Markets ▪ Education Planning Solutions for Minors ▪ Estate Planning for Charitable Giving ▪ Estate Planning for IRAs and Qualified Plan Balances ▪ Estate Planning for the Marital Deduction ▪ Estate Planning Solutions for the Business Owner ▪ Fundamentals of Alternative Investment Products ▪ Generation-Skipping Transfer Tax ▪ Gift Taxation ▪ Income Tax Planning ▪ Managing Life Insurance Policies ▪ Planning for Estate Tax ▪ Prudent Portfolio Management ▪ Special Needs Trusts $2,295 M/$3,095 NM

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CERTIFICATES Health Savings Account (HSA) Expert Certificate A comprehensive overview of HSA requirements for financial institutions and benefits administrators. Designed to help HSA providers and their staff master key requirements, situations, and strategies to better serve HSA account holders, the certificate is the product of HSA Consulting Services and its president and founder, Roy Ramthun, and is distributed in cooperation with the ABA HSA Council. Registration also includes a digital copy of the HSA Owners' Manual. Course The estimated time to complete these 7 courses, plus the exam, is 3.5 hours. ▪ ▪ ▪ ▪ ▪ ▪ ▪

Overview of Health Savings Accounts HSA Eligibility HSA Contributions HSA Distributions HSA Account Administration HSA Benefits, Strategies, and Best Practices How Much Do You Know About HSAs?

Individuals who successfully complete the course and the timed 1 hour, 40 question online exam earn a 3-year HSA Expert Certification from HSA Consulting Services. Audience Operations, sales, marketing, product design, compliance, and human resources. Also appropriate for bank affiliates and partners, such as health insurance brokers, financial advisors, and financial planners. $795 M/$1,095 NM

RESOURCES Wealth Advisory and Personal Trust Series The four workbooks are a desktop reference for wealth advisors and a resource for employees who want to sharpen their skills in preparation for the Certified Trust and Financial Advisor (CTFA) examination. Each section in every workbook has chapter review questions and answers, a sample test and answers, and a list of additional resources on the Internet and in print. The Fiduciary and Trust Activities Workbook Trust and Probate Law and Custom; Investment Responsibilities of a Trustee; Environmental Law and Ethics The Financial Planning Workbook Personal Finance/Insurance products; Retirement & Estate Planning; Ethics The Investments Management Workbook Economics and markets, Equity and debt markets and portfolio management; Alternative Investments and Investment policy; Performance measurement and evaluation; Ethics and legal considerations The Tax Law and Tax Planning Workbook Income taxation of individuals, fiduciaries and charitable entities; Federal estate, gift and generation-skipping taxes; Planning for gifts, credit shelters, marital and non-marital taxes; Post-mortem planning; Planning for retirement benefits; Ethical considerations for individuals and entities serving as fiduciaries $165 M/$225 NM Each

$575 M/$775 NM Full Series

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Other Events

Resources / Publications

Fall Golf Outing

IBA Annual Bank Directory

September 28 | Pekin Country Club

Features profiles of every state and nationally chartered bank in Illinois, including address, phone and fax numbers, holding company affiliation, lead bank indication, balance sheet data, MICR numbers, wire numbers, key bank officers, bank directors, correspondent banks and branch office location information. New edition available every January $85 M/$125 NM

Spring Golf Outing October 1 | St. Clair Country Club, Belleville

Illinois Bank Compensation & Benefits Survey The survey results include annual compensation and non-cash compensation and other benefits such as sick leave, vacation time, bonus information, directors' compensation and benefits. The results are available by the beginning of June. Nonparticipants - $499

Illinois Banker Magazine Offers the latest in association, industry and regulatory and association news in a format that best accommodates busy schedules. Features include economic outlooks, latest technology trends and articles for senior executives and bank directors. $90 Annual Subscription

Illinois Guide to Bank Record Retention IBA has relied on the association-produced record retention guide to not only stay in compliance with state and federal retention requirements, but to also save money by not keeping records longer than necessary. It provides a federal and Illinois schedule of records and suggested policy and procedures to help guide you. $249 M/$399 NM

Legal Closing Signs (English/Spanish) Make sure customers are aware of the bank's observed holidays. Each static cling sign is bright, easy-to-read, professional looking and easily adheres to glass. Includes 10 signs for the legal holiday schedule for banks in Illinois. $25.95 M/$35.95 per set

ABA Textbooks support the ABA curriculum and cover a wide variety of subjects in banking and financial services.

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Index A A Guide to Ethics in Fiduciary and Trust Activities ................................ 35 A Guide to Ethics in Financial Planning .................................................. 35 A Guide to Ethics in Investments ............................................................. 35 A Guide to Ethics in Tax Law and Tax Planning .................................... 35 ABA Textbooks ........................................................................................... 38 Account Acceptance and Termination ..................................................... 35 ACH Exception Handling ........................................................................ 5, 23 Addressing Coronavirus Issues in the Workplace: ................................ 16 Advanced BSA/AML Academy ................................................................... 5 Advanced Financial Statement & Cash Flow Analysis .......................... 10 Advanced IRAs ........................................................................................... 25 Advanced Personal & Business Tax Return Analysis ............................. 9 Ag Lending Update .................................................................................... 10 Analyzing Bank Performance ..................................................................... 3 Analyzing Business Financial Statements and Tax Returns ................ 12 Analyzing Financial Statements ............................................................... 12 Analyzing Personal Financial Statements and Tax Returns................. 12 Asset Allocation and Portfolio Management ........................................... 35

B Bank Counsel Conference .......................................................................... 4 Bank Director Training ............................................................................... 20 Bank Marketing: Building Customer Relationships ................................ 22 Bank Solutions Provider Certificate ......................................................... 32 Bank Teller Certificate ............................................................................... 32 Banking Basics Suite ................................................................................. 27 Banking Fundamentals .............................................................................. 26 Basic Administrative Duties of a Trustee ................................................ 35 Basic Bank Training for Veterans............................................................. 27 Basic Characteristics of a Trust ................................................................ 35 Basic Personal & Business Tax Return Analysis ................................... 10 Basics of Banking ....................................................................................... 25 Bond Selection and Analysis .................................................................... 35 Branch Manager Certificate ...................................................................... 33 Breaking into Banking 101: Fundamentals of Commercial Banking ... 11 Breaking into Banking 201: Analyzing Repayment Sources ................ 11 Breaking into Banking for Interns ............................................................. 11 BSA/AML Basic Bootcamp ......................................................................... 5 Business Development Workshop ........................................................... 25

C Call Report Preparation ............................................................................. 23 Calling on Small Business Customers..................................................... 31 Certificate in Bank Financial Management .......................................... 3, 21

Certificate in BSA and AML Compliance ................................................... 7 Certificate in Business and Commercial Lending ................................... 14 Certificate in Deposit Compliance ............................................................... 7 Certificate in Fraud Prevention .................................................................... 7 Certificate in General Banking................................................................... 33 Certificate in Lending Compliance .............................................................. 8 Certificate in Operational Risk Management ............................................. 8 Certificate in Risk Management Frameworks............................................ 8 Certificate in Trust: Advanced ................................................................... 36 Certificate in Trust: Foundational .............................................................. 36 Certificate in Trust: Intermediate ............................................................... 36 CFO Forum .................................................................................................... 3 Coaching to Support the Sales Process Suite ........................................ 28 Commercial Document Preparation for Beginners Workshop ................ 9 Commercial Lending ................................................................................... 12 Commercial Real Estate Lending Decision Process .............................. 12 Communication Basics Suite ............................................................... 16, 27 Compliance Conference ............................................................................... 4 Compliance Training for Bank Boards........................................................ 6 Consumer Credit Products ........................................................................ 29 Consumer Lending...................................................................................... 12 Consumer Real Estate for Beginners Workshop ...................................... 9 CRCM Exam Online Prep ............................................................................ 6 Credit Analysis Basics ................................................................................ 10 Credit Products for Small Businesses ................................................ 12, 31 Credit Risk Management in the Covid-19 Recession ............................. 10 CTFA Exam Online Prep............................................................................ 36 Customer Service Representative Certificate ......................................... 33

D Dealing Effectively with Co-Workers .................................................. 18, 32 Deposit Products and Services for Small Businesses ..................... 13, 31 Directors Education Series ........................................................................ 20 Discretionary Distributions ......................................................................... 35 Dusting Off the Pandemic Plan in the Wake of COVID-19 ...................... 5 Duties and Powers of the Trustee ............................................................ 35

E Economics & Markets ................................................................................. 35 Education Planning Solutions for Minors ................................................. 35 Effective Referrals Suite............................................................................. 13 Effective Relationship Management: Driving Loan Portfolio Growth ...... 9 Employment Law ............................................................................. 17, 20, 30 Essential Selling Skills Bundle .................................................................. 28 Essentials of Workplace Conduct ....................................................... 18, 32 Estate and Guardian Administration ......................................................... 35 Estate Planning for Charitable Giving ...................................................... 35 Estate Planning for IRAs and Qualified Plan Balances.......................... 35

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Estate Planning for the Marital Deduction............................................... 35 Estate Planning Solutions for the Business Owner ............................... 35 Estate Planning to Achieve Client Goals ................................................. 35 Ethical Issues for Bankers.................................................................... 16, 27 Event Networking .................................................................................. 18, 32

F

IRA Essentials ............................................................................................. 25 IRA Online Institute ..................................................................................... 35 Is Your Bank’s Pandemic Contingency Plan Ready for Implementation? ...................................................................................... 5

K Key Ratio Analysis ...................................................................................... 10

Fall Golf Outing ........................................................................................... 38 Fiduciary Income Tax ................................................................................ 35 Fiduciary Law .............................................................................................. 35 Foundational Certificate in Bank Marketing ............................................ 22 Fundamentals of Ag Financing ................................................................... 9 Fundamentals of Alternate Investment Products ................................... 35 Fundamentals of Consumer Lending Suite ............................................ 29 Fundamentals of Life Insurance ............................................................... 35 Fundamentals of Mortgage Lending ........................................................ 12 Fundamentals of Small Business Banking Suite .............................. 13, 31

G General Accounting ................................................................................... 26 Generation-Skipping Transfer Tax ........................................................... 35 Gift Taxation ................................................................................................ 35

H Handling Mortgage Inquiries and Making Referrals ......................... 13, 29 How Trusts are Taxed ............................................................................... 35 HSA Workshop ........................................................................................... 25

I IBA Annual Bank Directory ....................................................................... 38 IBA Compliance Connection® ..................................................................... 8 Illinois Bank Compensation & Benefits Survey ...................................... 38 Illinois Banker Magazine ........................................................................... 38 Illinois Guide to Bank Record Retention ................................................. 38 Improving Productivity .................................................................... 17, 20, 30 Income Tax Planning ................................................................................. 35 Interest Rates and Balance Sheet Management in a Time of Crisis ..... 3 Introduction to Agricultural Lending ......................................................... 12 Introduction to Analyzing Financial Statements ................................ 13, 31 Introduction to Consumer Lending ........................................................... 10 Introduction to Estate Planning ................................................................ 35 Introduction to Investment Management ................................................. 35 Introduction to IRAs .............................................................................. 29, 35 Introduction to Planning for Retirement Assets ...................................... 35 Introduction to Trust Administration ......................................................... 35 Introduction to Trust Products and Services ........................................... 35 Investment Policy ....................................................................................... 35 Investment Products .................................................................................. 35

L LaserPro® Training 2020 ............................................................................. 9 Leadership in Action Suite ............................................................. 17, 20, 30 Legal Closing Signs .................................................................................... 38 Legal Foundations in Banking ..................................................................... 6 Lending Decision Process ......................................................................... 13 Leveraging the Benefits of a Diverse Workforce......................... 17, 20, 30 Loan Structure, Documentation & Compliance Training ........................ 10 Loan Structuring, Documentation, Pricing and Problem Loans ............ 13

M Management Essentials Suite ....................................................... 17, 21, 30 Managing Funding, Liquidity and Capital ................................................... 3 Managing Interest Rate Risk ....................................................................... 3 Managing Life Insurance Policies ............................................................. 35 Managing the Bank’s Investment Portfolio ................................................ 3 Managing Time at Work ....................................................................... 18, 32 Marketing in a Digital World ....................................................................... 22 Marketing in Banking .................................................................................. 22 Marketing Management ............................................................................. 22 Marketing Planning ..................................................................................... 22 Midwest Agricultural Banking School ......................................................... 9 Midwest Bank Leaders Conference .......................................................... 19 Minimizing Fiduciary Risk and Litigation .................................................. 35 Money and Banking .................................................................................... 26 Mortgage Customer Counseling and Prequalification ............................ 13

N New Accounts in Illinois ............................................................................. 26

O Online Communication Suite ............................................................... 16, 27

P Payments System Training Suite .............................................................. 23

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Performing Your ACH Audit ................................................................... 5, 23 Personal Banker Certificate ...................................................................... 33 Personal Tax Return Analysis ............................................................. 13, 29 Planning for Estate Tax ............................................................................. 35 Presentation Skills Suite....................................................................... 16, 28 Prudent Portfolio Management ................................................................. 35

Small Business Borrowing ................................................................... 14, 31 Special Needs Trusts ................................................................................. 35 Stock Selection and Analysis .................................................................... 35 Supervisor/Team Leader Certificate ......................................................... 34

T Q Qualitative Analysis and Determining a Credit Risk Rating .................. 14

R Reference Guide to Regulatory Compliance ............................................ 8 Referring Insurance and Annuity Clients................................................. 29 Referring Investment Clients .................................................................... 29 Referring Trust Clients ............................................................................... 29 Regulatory Compliance Series ................................................................... 4 Regulatory University................................................................................... 8 Relationship Selling to Small Business Customers ............................... 31 Residential Mortgage Lender Certificate ................................................. 15 Retirement Products for Small Businesses ....................................... 14, 31

Technology and Operations Forum .......................................................... 23 Tele-Consulting Curriculum ....................................................................... 28 The Art of Commercial Lending Workshop ................................................ 9 Tips, Shortcuts and Best Practices Workshop .......................................... 9 Touring the 2020 ACH Rules: Updates You Need to Know and More .. 5 Types of Insurance ..................................................................................... 35

U Understanding Bank Products ................................................................... 27 Understanding Business Borrowers ......................................................... 14 Understanding Transfer Tax ...................................................................... 35 Universal Banker Certificate ...................................................................... 34

V S Safe Deposit Operations: 2020 Guidelines and Update ....................... 25 Security Management Seminar .................................................................. 5 Selling in a Social World............................................................................ 28 Servicing and Growing Small Business Relationships .......................... 31 Sexual and Workplace Harassment ................................................... 18, 32 Sexual and Workplace Harassment for Managers ..................... 17, 21, 30 Small Bank CEO Forum ............................................................................ 19 Small Business Banker Certificate ........................................................... 14

Verbal Communication Suite ............................................................... 17, 28

W Wealth Advisory and Personal Trust Series ............................................ 37 Why Quality Customer Service Matters Suite ......................................... 29 Women in Banking Conference ................................................................ 19 Written Communication Suite .............................................................. 17, 28

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3201 W . White Oaks Drive  Suite 400  Springfield, IL 62704  217-789-9340 194 East Delaware Place  Suite 500  Chicago, IL 60611  312-347-3400 Website: ilbanker.com

Profile for Illinois Bankers

IBA Course Catalog  

Building Your TALENT with Seminars, Webinars, Conferences and More

IBA Course Catalog  

Building Your TALENT with Seminars, Webinars, Conferences and More