TOTAL NIGERIA PLC SUSTAINABILITY REPORT 2015

Page 30

Will Recommend Service To a Friend or Business Acquaintance - Location

Lagos

8.29

Abuja

9.29

8.7

Port Harcourt

Product rating In terms of the quality of products and services rendered by Total Nigeria, our results were once again excellent, with our lowest scores hanging on the availability of the product and the value for money our customers receive.

Total Nigeria Product Rating 10.0 9.0 8.0

9.1

8.7

8.6

7.0

8.1

8.1

6.0 5.0 4.0 3.0 2.0 1.0 0.0 Product Quality

The company prices are competitive

Price being regular/ stable

Value for money

27 SUSTAINABILITY REPORTING AT TOTAL NIGERIA | 2015

Product being available when required.


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