This project sought to investigate the practices in health/medical insurance
underwriting and supervision in Britax insurance, Kisumu and to establish how information
technology can be used to enhance the supervisory role of health/medical insurance underwriting.
Britax insurance is a small company that was incepted in 2007 and has a staff of 23 personnel. The
Company faces major problems in data collection of client’s details, loss of records, delayed premium
calculations and delayed preparation of policies. The project intends to improve service delivery at the
company and ensure that volatility is reduced on the claims. Main objectives of the study were to
design, develop and test a working prototype of the health / medical insurance underwriting system.
Objectives were achieved by obtaining data from Britax Company which were conducted through
observation and interview of staff members.