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Root Cause Analysis For Business Professionals

Interactive Presentations, Hands-On Exercises And Open Discussion on Groups Along With Real Case Studies Covering Best Practices And Methods Of Root Cause Analysis

25 – 28 August 2013 • The Address Hotel, Dubai Marina, Dubai, UAE

Top 5 Learning Objectives 1. Understand the big picture of problem solving methodologies used in successful organisations 2. Use a systematic approach and different tools and techniques to identify problems 3. Accurately define problems and find out the cause(s) which if removed will reduce the likelihood of recurrence 4. Develop an understanding of investigative methods, their advantages and disadvantages 5. Understand how to select the investigative method most suitable for your organisation

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Root Cause Analysis For Business Professionals 25 – 28 August 2013 • The Address Hotel, Dubai Marina, Dubai, UAE Meet Your Expert International Course Director Ashraf Kodari, an independent management consultant, has a skill mix that combines solid technical addition to excellent communication and presentation skills. Ashraf’s experience was gained through multiple positions which were in the fields of utility operations, project management, training management, facility

Whether it is personal life, or organisational advancement, we cannot continue to fix the same problems again and again, for if we do, we do not have time to get ahead.

management, and health and safety in North America and the Middle East. During his professional career, spanning over 26 years, Ashraf has spent 15 years managing/sponsoring projects and programmes in different fields, including; utilities, training, construction, organisational engineering and while enhancing his own, through developing and delivering training, and learning from audiences across the world. He has developed over 20 individual training programmes. Ashraf’s certificates include mechanical engineering, marine engineering, Systematic Approach to Training (SAT) instructor, course developer and training manager. He is also a certified PMP® by the Project Management Institute (PMI), and a Master of Project Management.

Pre-Course Requirements Please bring along examples of failures in your organisation whether solved successfully or not, and the steps taken for the solution, and any formal corrective action plans. If your organisation has a corrective action

This course is designed for: • Vice Presidents, Directors, General Managers • Operations and Project Managers • Operations Engineers and Staff • Human Resource Professionals • Sales Managers and Sales Personnel • Business Analysis Professionals • Health and Safety Managers and Support Staff

+971 4 335 2437

+971 4 335 2438

To help in prevention of problem recurrence, a systematic approach to problem solving is needed. Root Cause Analysis is one of the tools used in this approach. Root Cause Analysis is a methodology for finding and correcting the most important reasons for performance problems. It is different from troubleshooting and problem-solving as these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues.

IT. Ashraf transfers his knowledge and experience,

Who Should Attend?

“Those who cannot remember the past are condemned to repeat it.” – George Santayana The above quote, believed to have been first said but George Santanya, was not used to open a Root Cause Analysis (RCA) training course. However, it is most appropriate to introduce the need for preventing recurrence of problems.

knowledge with its applications in business context, in

policy that can be shared, please bring it with you.

Course Overview

The basic RCA method is to simply ask “Why” over and over again until you arrive at a Root Cause. The real question then becomes: how do we know when to stop asking “Why”? At what point are we satisfied that we’ve identified a Root Cause? What is a Root Cause? These are questions that constantly spark disagreement among RCA practitioners. This course is designed to introduce the bigger picture of problem solving approaches, geared towards organisations. The course will concentrate on one critical step of the approach, which is finding out “why” the problem occurred and provide links to a subsequent “corrective actions” path. You will learn how to lead investigations and Root Cause Analysis using various techniques such as Causal Factor Charting, Fault Tree Analysis and Root Cause Charts. This is a “How To” course designed to teach these skills. By the end of this course, you will understand the overall problem solving methodology used in successful organisations. You will be able to use different tools and techniques for identifying problems, accurately defining them and finding out the cause/causes that if removed will reduce the likelihood of recurrence.

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Course Timings Registration will be at 07:30 on Day One. The course will commence at 8.00 on each day and conclude at 14.30 followed by lunch. Refreshments will be served at appropriate intervals.

Course Outline

Day Three Day One

Day One starts building concepts of problem solving. Organisational life is shown as either continuous fire-fighting, or continuous improvement. Organisations that are continually fire-fighting cannot afford the resources to improve or even keep up with market efficiency. Successful organisations are capable of reducing the likelihood of recurring problems, thus, once a problem is solved, there is no need to re-consume resources in solving it again and again. • Introduction to Root Cause Analysis (RCA) • Benefits of RCA and disadvantages of not using it • The need for RCA - Predictive event based analysis • Relationship between RCA, Corrective Action Programmes (CAP) and Quality

Day Two Day Two takes delegates into the mechanics of defining a problem correctly and investigating the events that led to its occurrence. Also, during this day, delegates are introduced to the concept of efficiency in problem solving. The principle of “You don’t get a million dollar hammer to hammer a two cent nail” is discussed and applied. Control of solution expected is initiated right from the initial definition. • RCA generic cycle: - Problem identification • Problems vs. symptoms • Problem statement structure and use as scope limiter • Problem statements as function of risk - Fact finding/investigation • Principles of investigation • Sources of information • Common investigation pitfalls • De-personalisation principles • Investigation tools • Data precision and reliability

This day is the heart of the course. Delegates get to live the process applied by leading organisations to determine the cause that if removed, will reduce the likelihood of problem recurrence. Rules for “how deep” to investigate vs. problem significance are introduced. Each level of problem significance is tied to an appropriate tool with appropriate resource consumption. • Contributing cause and Root Cause Analysis - Levels of RCA vs. problem significance - Tools used in determining contributing causes and Root Causes • Apparent Cause Evaluation • Barrier Analysis • Event and Causal Factor Charting • 5+ Why • Fishbone/Ishikawa diagram • Tally sheets • Histograms • Pareto charts • Interrelationship Diagraph • Run charts • Control diagrams • Scatter diagrams • Introduction to other tools

Day Four Course conclusion and introduction to next cognitive levels. Now that we know the root cause of the problem, how do we select the most efficient solution? • Introduction to Corrective Action Programmes (CAP) - Programmatic corrective actions - Prioritising corrective actions - Evaluating CAP - Systems thinking and decision making tools • Course conclusion and Q&A session

Would you like to run this course in-house?

“Great fun, Ashraf is a great instructor, very lively and informative.” Abdul Rahman Al Jaabari Senior Business Development Analyst Mubadala Development, UAE

+971 4 335 2437

+971 4 335 2438

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

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Root Cause Analysis For Business Professionals 25 – 28 August 2013 • The Address Hotel, Dubai Marina, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/root-cause

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC5140 Event

Course Fee Before 9 June 2013

Course Fee Before 30 June 2013

Final Fee

Root Cause Analysis For Business Professionals 25 – 28 August 2013

US$ 3,895

US$ 4,395

US$ 4,695

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment ‰ If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: The Address Hotel, Dubai Marina, Dubai, UAE Tel: +971 4 436 7777 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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Root Cause Analysis For Business Professionals