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Certificate In Resource Management, Recruitment And Talent Planning Gain Practical Skills And Knowledge To Contribute Towards Your Organisation’s Resourcing, Recruitment And Talent Management Process 9 – 13 March 2014 • The Address Hotel, Dubai Marina, Dubai, UAE 28 September – 2 October 2014 • The Address Hotel, Dubai Marina, Dubai, UAE

Top 6 Learning Objectives 1.

Understand the factors that affect your organisation’s resourcing, recruitment and talent management systems and processes

2.

Learn strategies to attract talent

3.

Identify appropriate resourcing and recruitment methods

4.

Experience carrying out interviews for specific roles

5.

Understand the importance of effective inductions and

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how to move to ‘onboarding’ 6.

How to use social media to improve recruitment and on-boarding

www.iirme.com/resourcing


About Your Expert Course Director Tom Raftery has established a human capital consulting company – its all about people – based in Dubai, utilising his extensive experience in HR strategy, processes and systems, organisational design, leadership development, change management and compensation and benefits. The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally. The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world. Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates

Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Who Should Attend?

This course is for you if you are in a recruitment or HR support role, or looking to become involved in recruitment, selection and resourcing talent.

“This training is amongst the top three courses I’ve attended so far.The trainer is excellent and has a fantastic training style. He used many examples and case studies.” Noora Al Nabri, Oman Shipping Company, Oman

Course Activities This course will be highly interactive; Tom will call on his extensive experience to share real life case studies and exercises that will help you to understand how you can improve your resourcing, recruitment and talent management skills. Most of the learning will be through practical activities, brainstorming and discussing situations and challenges. You will have the opportunity to participate in role plays and one-to-one and panel interviews, to improve your technique and the quality of your selection. You will take away checklists, resourcing and succession planning templates, sample questions, job descriptions and specifications and other material to use at your workplace.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

Prior to this he was VP HR for Arc International, the world’s largest glass and tableware manufacturer and was responsible for a workforce stretching from Japan to Africa, based in Dubai. Tom has over 30 years’ international HR experience and has spent over 15 years in the Middle East, including working at board level with the Nazer Group in KSA and as a consultant with a local HR consultancy. In addition to this, Tom was the head of HR for a major division of British Aerospace and HR Manager for a subsidiary of Sedgwick Forbes, the insurance company, based in Athens. Tom has extensive consulting experience gained working for Towers Watson, Meirc, Arthur Andersen and his own consulting company. This experience covers all aspects of HR in addition to work on large change management projects and leadership development and facilitation work with senior executives. Tom’s mixture of senior line management and consulting experience has given him a wide range of methodologies and frameworks to call on as well as the experience of how to effectively implement them. In his recent line roles he has been heavily involved in developing incentive schemes, recruiting, performance management and talent management processes that actually work. Tom is now focusing on Human Capital Consulting, that involves listening to and understanding the client’s needs and then developing appropriate solutions, along with the business case, that are fit for purpose. This will ensure that the solution will add value to the business. He has launched Coaching for HR by HR™ to support HR professionals and Impact Role Play™ utilising professional actors in role play in training and assessment centres. Tom has a degree in industrial sociology, an MBA from Warwick University and is a member of the Chartered Institute of Personnel and Development. He has presented at various conferences in Europe and the Middle East and is an engaging facilitator and trainer.

“The course covered theory backed by experience in major industries/sectors in functional, consulting and operational roles.Tom has very good communication skills and ensured that the course was very interactive.The mixed group with diverse experience was mutually beneficial.” Oneal Hector D’cunha, Managing Director, First Select, UAE

Course Overview Organisational success depends on attracting the right level and mix of skills to meet the ever changing business needs. Certificate In Resource Management, Recruitment And Talent Planning will give you the knowledge and skills to ensure the business is able to plan for and attract the best employees in an efficient and cost effective manner. Talent management is one of the biggest concerns of senior management and good talent management starts with planning for and recruiting the right sort of people, with the right skills at the right time. This course will take you through an effective process for resource management. It will give you experience in recruitment to make sure you select the best people and it will show you how to manage that talent once they have joined the company, from induction to succession planning. This dynamic course utilises highly interactive training methods such as group discussions, role plays, case studies, brainstorming, exercises and individual activities. 1. Use recruitment tools and techniques 2. Select appropriate recruitment channels, including using the internet and social media 3. Understand how best to construct job descriptions and person specifications 4. Practice interviewing techniques 5. Establish suitably effective induction processes and consider moving to ‘onboarding’ 6. Set up and manage your talent pipeline

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/resourcing


Certificate In Resource Management, Recruitment And Talent Planning

9 – 13 March 2014 The Address Hotel, Dubai Marina, Dubai, UAE 28 September – 2 October 2014 The Address Hotel, Dubai Marina, Dubai, UAE

Course Timings Registration will be at 07:30 on Day One. Course sessions will start promptly at 08:00 and end at 14:30 each day. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Day One Strategy Organisation Design And Links To Resource Planning The Business Environment And The Challenges Faced With Resourcing And Recruitment In The Middle East • Understanding the business and economic situation and prospects for the region and how it impacts recruitment • Recruitment trends and challenges Organisation Design And Resourcing • Organisational design: develop a structure and mode of operation to help the business meets its strategic needs • How to develop an appropriate organisation structure • How an organisation structure dictates how the company works and its links to culture Strategic Importance Of Resourcing, Recruitment And Talent Planning • How it underpins the HR strategy • How it supports the business strategy and showing the people implications of linking them to the business • How it can position HR and people as a means of competitive advantage Developing A Resource Framework And Methodology • How to structure a resourcing framework • How to identify what the recruitment needs are by level, skills and time • Managing process, ‘the devil is in the detail’

Day Two Recruitment And Becoming An Employer Of Choice Utilising Employee Branding • Leveraging the company brand and products • Creating an environment that the top people want to be a part of • Communicating the organisational culture and what it’s like to ‘work around here’ • Developing and communicating the employee brand The Recruitment Process And The Role Of HR And Managers • What are the challenges with recruitment in companies and why? • HR and managers’ role in recruitment • Improve how managers recuit

• Assessment criteria, forms and process • Decision making process and responsibility

Day Four Using Head Hunters, Agencies, Job Boards And Social Media Utilising Recruitment Agencies And Headhunters • How to manage recruitment agencies and headhunters • HR’s role and the role of providers • Tips on fees and how to negotiate • Review of agency and headhunter contracts and how to assess their performance Use Of Online Recruitment And Developing An Online Recruitment Strategy • How to set up an online recruitment strategy • Balancing online recruitment with traditional recruitment • Understanding the basics of the internet and the power of Web 2.0 and 3.0 • Role of IT and online recruitment Utilising Your Company Website And Social Media Channels In Recruitment And Branding • Developing your recruitment portal on your company website • How to manage applications through the web and how to use other tools on the web to help with recruitment • The role of Facebook, LinkedIn, Twitter, etc. and how to use them Using Job Boards And Online Recruitment Sites • Advantages and disadvantages • Selecting sites to use • How to integrate this into your existing recruitment process Completing The Recruitment Process, References, Employment Contracts, Administration etc. • The use of written and verbal references • What do your employment contracts cover and what do you provide in terms of joining information • The visa and joining process

Day Five Moving From Induction To ‘Onboarding’ And Links With Talent Management

Typical Recruitment Process • What the typical process should include and what happens in reality • Introduction to process mapping to improve your recruitment process • Measures of recruitment efficiency • Use of assessment centres

Effective Management Of The Probation Period • Responsibility for and timing of the probation follow-up • Probation assessment tools • Employee feedback and how to deal with performance issues

Job Descriptions, Job Analysis And Establishing The Package • How to analyse jobs • How to write job descriptions and job specifications • How to establish the market rate and how to manage salary expectations

From Induction To ‘Onboarding’, How To Make An Impact On Your New Employees • Review your existing induction process • What is onboarding and how can it be applied? • The importance of a good induction\onboarding process • Showing the benefits of onboarding

Day Three Selecting The Best Candidates

Develop A Talent Management Strategy And Framework • What talent management is and how it is applied in your business • How to develop a talent management strategy and process

Recruitment Interview Techniques And Exercises • How to interview: the good and bad points • Use of telephone, one-to-one, panel and video-based interviews • Questioning techniques and checklists • Critical behavior, competency-based and task-orientated interview techniques

Utilisation Of Career And Succession Planning • Developing a succession planning framework • HR’s role in career development • Personal development programmes – guidelines and templates

Role Playing Exercise: You will carry out various interviews and feedback will be given on your style and approach Decision Making And Assessment Process • How to assess candidates

How HR Can Add Value In Resourcing, Recruitment And Talent Management • How HR needs to take a more proactive role • Showing the bottom line impact of good planning, recruitment and talent management and what it costs when it goes wrong • Marketing what HR does

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/resourcing


9 – 13 March 2014 The Address Hotel, Dubai Marina, Dubai, UAE 28 September – 2 October 2014 The Address Hotel, Dubai Marina, Dubai, UAE

Certificate In Resource Management, Recruitment And Talent Planning FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/resourcing

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC5445/BC5446 Event

Course Fee Before 22 December 2013

Course Fee Before 12 January 2014

Final Fee

Certificate In Resource Management, Recruitment And Talent Planning (BC5445) 9 – 13 March 2014

US$ 4,395

US$ 4,895

US$ 5,195

Event

Course Fee Before 13 July 2014

Course Fee Before 3 August 2014

Final Fee

Certificate In Resource Management, Recruitment And Talent Planning (BC5446) 28 September – 2 October 2014

US$ 4,395

US$ 4,895

US$ 5,195

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

DELEGATE DETAILS

Payments

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment ‰ If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

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Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: The Address Hotel, Dubai Marina, Dubai, UAE Tel: +971 4 436 7777 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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Certificate In Resource Management, Recruitment And Talent Planning