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Certificate In Operations Management

Successfully Translate Organisational Goals Into Operational Performance Objectives

6 Key Business Objectives 1. Explain the purpose of operations management and describe how the operations vision is aligned to the corporate vision 2. Establish an operations strategy on which operational decisions may be based 3. Translate organisation goals into operational performance objectives of quality, speed, dependability, flexibility and cost 4. Implement mechanisms for planning and controlling operational activities, including capacity planning and control, inventory planning and control, and supply chain planning and control 5. Use Lean Thinking and Just In Time (JIT) operations to improve operations 6. Appreciate a number of strategic options for continuous improvement, including Lean Thinking, Six Sigma and Business Excellence

www.iirme.com/operations

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23 – 27 February 2014* • The Address Hotel, Dubai Marina, Dubai, UAE 8 – 12 June 2014 • Radisson Royal Hotel, Dubai, UAE 9 –13 November 2014 • The Address Hotel, Dubai Marina, Dubai, UAE

Book and pay NOW and bring your colleague for FREE on this course Only applicable for February 2014 course*

Organised by:


About Your Expert Course Leader

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally. The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally

Alan Power first entered operations management in 1989 when he was invited to set up a new, centralised mortgage operation for the UK’s TSB Bank. Alan had previously been Director of HR and Quality for Mortgage Express Ltd, where he had launched a successful quality management programme. It was the success of this programme that directly led to his appointment as General Manager of the new operating company, TSB Homeloans. The new company was set up with a strong focus on operational excellence, using tools and techniques that would today be recognised as Lean Thinking and Six Sigma and the approaches collectively known as Business Excellence. In 1996 the TSB Homeloans won the Scottish Quality Award for Business Excellence, an award based on the EFQM Excellence Model. In 1997 the newly formed Lloyds TSB Group adopted the EFQM Model as a strategic business improvement tool and Alan headed up the division that launched the approach across some 40 business units. The biggest, potential impact of Quality Management was expected to be realised in the Group’s Operations Division where Alan transferred in 2001 to head up a team of change agents responsible for delivering operational excellence in cards, insurance and mortgage operations.

for its dedication to academic excellence, the school draws students from all parts of the United States and around the world. Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent

In 2003 Alan left Lloyds TSB to set up his own consultancy specialising in operations management, business excellence, Lean Thinking, Six Sigma and customer service.

distance learning initiatives have expanded the school’s global reach.

Alan is a visiting tutor with the University of Warwick School of Manufacturing where he lectures on operations management on a senior manager MBA programme and at the University of Leicester where he lectures on a Masters quality management programme.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW

Course Introduction

Certificate of Completion for a course:

Managing operations effectively requires both strategic and tactical skills and is one of the most critical aspects of an organisation. Effective and efficient utilisation of resources by an organisation determines its success in the long run and operations management is meant to achieve this.

1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course assessment 2. Successful completion of the course assessment

The course will cover all aspects of operations management from basic definitions, through strategies, concepts, approaches and processes to help manage and improve operations.

Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

It will look into translating organisational goals into operational performance objectives of quality, speed, dependability, flexibility and cost. Planning and controlling operational activities such as capacity, inventory and supply chain and quality will be addressed as well as more modern approaches to operations improvement like Lean, Just In Time and Six Sigma.

Course Assessment • Your understanding of the course content will be evaluated on the basis of individual or team exercises deliverables • You may wish to complete an action plan or a senior management presentation • Your course leader will review the deliverables and provide improvement feedback • There are no traditional quizzes or theoretical exams

T: +971 4 335 2437

F: +971 4 335 2438

Who Should Attend? This course is specifically developed for managers, assistant managers, superintendents, supervisors, team leaders, coordinators, officers and specialists responsible for: operations, procurement, purchasing, supply chain, logistics, production, manufacturing, warehousing, inventory, quality, R&D, project, business improvement, process improvement, plant, utilities, applications, performance.

E: register@iirme.com

W: www.iirme.com/operations


Certificate In Operations Management

23 – 27 February 2014* The Address Hotel, Dubai Marina, Dubai, UAE 8 – 12 June 2014 • Radisson Royal Hotel, Dubai, UAE

9 –13 November 2014 • The Address Hotel, Dubai Marina, Dubai, UAE

Course Timings Registration will be at 08:00 on Day One. The course sessions will start promptly at 08:30 and end at 14:30 each day. There will be two short breaks for refreshments at appropriate times and lunch will be served at the end of each day’s sessions.

Day One Operations Management • What is operations management? • Establishing the operations vision and mission • Operations management responsibility for process management • The prime activities of operations management • The model of operations management The Strategic Role Of Operations Management • The role of the operations function • The operations performance objectives • The quality objective • The speed objective • The dependability objective • The flexibility objective • The cost objective

Day Two Layout And Flow • What is layout? • Basic layout designs • Detailed design of a layout Job Design And Work Organisation • What is job design? • Designing environmental conditions – ergonomics • Designing the human interface – ergonomic workplace design • Designing task allocation – the division of labour • Designing job methods – scientific management • Work measurement in job design • Designing for commitment – behavioural approaches to job design The Nature Of Planning And Control • What is planning and control? • The nature of supply and demand • Planning and control activities

Day Three Capacity Planning And Control • What is capacity? • Planning and controlling capacity • Measuring demand and capacity • Alternative capacity plans • Choosing a capacity planning and control approach • Capacity planning as a queuing problem Inventory Planning And Control • What is inventory? • The volume decision – how much to order • The timing decision – when to place the order • Inventory analysis and control systems Supply Chain Planning And Control • What is supply chain management? • The activities of supply chain management • Types of relationships in supply chains • Supply chain behaviour

T: +971 4 335 2437

F: +971 4 335 2438

Day Four Lean Operations • What is Lean? • The Lean philosophy • Specifying value and the value stream • Identifying and eliminating waste • Value stream mapping • Managing flow Just In Time (JIT) • What is JIT? • JIT techniques • JIT planning and control • JIT in service operations

Day Five Quality Planning And Control • How is quality defined? • Special cause and common cause variation • The use of standard deviation to measure dispersion • Statistical process control • Deploying control charts to monitor attributes and variable data • Data collection and sampling tools • Using DMAIC approach to improve activities • Calculating process capability and sigma Operations Improvement • Feedback systems to inform improvement activities • Measuring and monitoring processes to deliver improvement • Establishing improvement priorities • Approaches to delivering improvement • The tools and techniques of improvement • The Balanced Scorecard applied to operations • The strategy map applied to operations Strategic Quality Management • The history and development of quality management • The strategic approach to business improvement • Self assessment as a tool to deliver organisational improvement • Managing improvement activities • Quality awards

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

E: register@iirme.com

W: www.iirme.com/operations


The Address Hotel, Dubai Marina, Dubai, UAE Certificate In Operations 8 – 12 June 2014 • Radisson Royal Hotel, Dubai, UAE Management 9 –13 November 2014 • The Address Hotel, Dubai Marina, Dubai, UAE 23 – 27 February 2014*

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/operations

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971-4-3352483 E-MAIL – a.watts@iirme.com Event

Course Fee Before 8 December 2013*

Course Fee Before 29 December 2013*

Final Fee*

US$ 4,395

US$ 4,895

US$ 5,195

Course Fee Before 23 March 2014

Course Fee Before 13 April 2014

Final Fee

US$ 4,395

US$ 4,895

US$ 5,195

Course Fee Before 24 August 2014

Course Fee Before 14 September 2014

Final Fee

US$ 4,395

US$ 4,895

US$ 5,195

Certificate In Operations Management (BC5272) 23 – 27 February 2014

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Event Certificate In Operations Management (BC5273) 8 – 12 June 2014

Event Certificate In Operations Management (BC5274) 9 –13 November 2014

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion. *Book and pay NOW and bring your colleague for FREE on this course. Only applicable for February 2014 course.

DELEGATE DETAILS Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................

Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................

COMPANY DETAILS Company: ............................................................................................................................................................................................................ Address: ................................................................................................................................................................................................................ Postcode: ................................................................................. Country: ........................................................................................................... Tel: .............................................................................................. Fax: .................................................................................................................. No. of employees on your site: 1000+ ‰ 500-999 ‰ 250-499 ‰

WEB BC5272/BC5273/BC5274

50-249 ‰

0-49 ‰

Nature of your company's business: ..........................................

‰ YES, I would like to receive information about future events & services via e-mail .................................................................

To assist us with future correspondence, please supply the following details:

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment ‰ If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Department: ........................................................... Mobile: .......................................... Email: ....................................................................... Training Manager: ............................................................................................................................................................................................. Department: ........................................................... Mobile: .......................................... Email: ...................................................................... Booking Contact: .............................................................................................................................................................................................. Department: ........................................................... Mobile: .......................................... Email: ......................................................................

The Address Hotel, Dubai Marina, Dubai, UAE Tel: +971 4 436 7777 Radisson Royal Hotel, Dubai, UAE Tel: +971 4 330 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com

TK/EO BU2703 Operations © Copyright I.I.R. HOLDINGS B.V.

LR

Name of the Department Head: .....................................................................................................................................................................


Certificate in Operations Management  

Managing operations effectively requires both strategic and tactical skills and is one of the most critical aspects of an organisation. Effe...

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