Service & Operational Proposal
Well respected and ma jor supplier to the resource sector. Integrated Industrial Mining Supply Background IIMS is a specialist supplier into the mining, industrial, off shore and marine sectors both in Australia and internationally. The business was established in 1992 and has grown to become a well respected, major supplier to the resource sector for the last 23 years. We currently service some 140 mining, oil & gas and off shore customers throughout Western Australia, Africa and Asia.
This has been achieved, with our sales team of 13 committed professionals having over 220 years experience in the mining, off shore and industrial markets. Recently IIMS was awarded the industrial consumables supply contract for Newmont Asia Pacific servicing all sites across Australia and this further adds to the large number of supply contract already secured.
IIMS was acquired by private equity firm Inglobo in April 2008 and the business entered a new era. After three years of accelerated growth, the newly formed board of IIMS have identified the enormous growth opportunities in the mining and off shore sectors. IIMS will tap into these opportunities and continue to focus on service excellence, range, price and through improved systems, technology and marketing, provide a market leading option for customers.
In December 2013 after completion of an extensive systems review and evaluation, IIMS successfully completed the final stage of ISO 9001:2008 Certification. Anyone who has been involved in quality assurance understands the demanding requirements of ISO 9001:2008 Certification and this is representative of the high standard IIMS operates to. The comprehensive system audit covered every aspect of operations within IIMS and was conducted by SAI Global, one of the worldâ€™s leading business publishing, compliance and assurance organisations. IIMS has always been focused on continual improvement and every individual team member in the organisation is dedicated to the pursuit of quality. By continually reviewing and assessing our business at every level, we assure our customers that we are committed to providing them with customer service excellence and the highest quality products every time.
IIMS further increased its presence in the Mining, Offshore & Shipping sectors with the acquisition of Kooyong Industrial Supplies in Jan 2010. The ongoing business development process within IIMS has also seen the organisation strengthen their position in the market place with the establishment of an Export Division. This opportunity will see the IIMS service and product offering made available to the growing international resources sectors. The focus of the IIMS Management Team has been to establish a well skilled team who are committed to customer service excellence and the continued growth of the business.
IIMS is known for their can-do attitude and ability to get product on site within 24 to 48 hours. This has set IIMS apart from their competitors and with our specialist sales team, itâ€™s assuring to know the person at the other end knows exactly what you need to get the job done.
Purpose The purpose of this report is to provide you with an outline of the service and operational capabilities of Integrated Industrial Mining Supply Pty Ltd (IIMS).
A QUALITY ASSURED COMPANY
Mutual Growth and Development
Service & Operational Capacity IIMS continues to grow at a fast pace due to improved brand equity, increasing customer numbers and the development of new product ranges. The combination of these has seen the business approached by an increasing number of customers and suppliers wishing to establish a business relationship. One of the key aspects of the IIMS service offering is our ability to offer a purchasing solution that allows our customers to minimise costs in their business. The diverse requirements of mine sites and off shore customers can sometimes make it difficult to source products and more importantly to source them at a competitive price. Having to follow up multiple suppliers, while ensuring delivery deadlines are achieved is a challenging task and ultimately requires a dedicated, professional team. IIMS has the experience and supplier networks to achieve all of this, which allows our customers to minimise purchasing costs and focus on their core activities.
The IIMS management team has built strong strategic alliances with suppliers that are capable of offering quality products, technical assistance, consistency in pricing and marketing support. The benefit of this for our customers is our ability to service your needs and requirements for today and into the future. Our complete supply solution will result in substantial cost savings for your business. Our Operations Director regularly reviews our service offering with our customers, ensuring IIMS continues to deliver at the highest level. This proactive approach in customer/supplier relationships builds a strong bond that ultimately equates to improved processes, achieved objectives and improved shareholder wealth for both parties. We are very proud of our service offering and this is reflected in our DIFOT results with our current performance above 95% YTD.
Operational Capacity •
IIMS also offers vendor assistance purchasing were we complete the purchasing operation from a supplier who we have been directed to by our client. We perform this task at an agreed mark up percentage and handle the transaction on your behalf to help reduce the need for opening up one off or low volume supplier accounts.
All major freight companies call daily at our warehouse and IIMS will also deliver to designated freight companies in the Perth metropolitan area if required.
• Pick Up facility from the IIMS Warehouse for overnight or urgent items is available. • IIMS offers fleet facilities to service express airport deliveries if required.
Our warehouse team understand the challenges remote customers are faced with and will ensure all consignments are securely packed, wrapped and dispatched on time in accordance with customer requirements and industry best practice. We understand the strict requirements for international orders and deal daily with international freight providers.
In addition to our inventory range IIMS has a fleet of vehicles for special customer pick up’s to ensure delivery to site in the required time frame.
• IIMS is Red Tag approved for BWI – KJVG quarantine requirements and has supplier arrangements with other KJVG Quarantine providers for larger requirements or Blue Tag items.
Occupational Health, Safety & The Environment • At IIMS we value the wellbeing of our team members, contractors, customers, and the communities and environment in which we operate. • We are committed to responsible management practices that minimise any adverse health, safety or environmental impacts arising from our activities, products or services. • Our aim and objective is to achieve zero accidents, injuries, occupational illness and to conform to the requirements outlined within our Safety Management System Manual. • We are committed to the management of all business operations in an environmentally responsible manner, complying with legislation, regulations and community standards.
A QUALITY ASSURED COMPANY
Product Range & Distribution
Our new warehouse is located at 99 Robinson Avenue Belmont, which allows us quick and easy access to both the domestic and international airports and all major freight companies.
Product Range & Distribution Our product range is unsurpassed by any supplier in the market and our ability to meet demanding schedules is consistent. The following list gives a brief overview of the product ranges we distribute:
Glass & Windows
PVC Pipe & Fittings
Tarps & Canvas
Castors & Wheels
Oil & Grease
Storage & Shelving
Lawn & Garden
Outdoor & Camping
Air Line Fittings
Steel & Aluminium
Gaskets & Packing
Hose Clamps & Fittings Steel Pipe & Fittings
Paint, Thinners & Acc.
Lifting & Rigging
Cleaning & Janitorial
All of the above categories plus access to over 3000 active suppliers via Co-operative Purchasing Services (Australian Hardware Wholesalers -Mitre 10 Group) / DANKS and Australian Industrial Supplies (AIS) enables us to source all building, construction, hardware, tools, equipment and safety items to meet any of your needs. This in conjunction with our 800 Page Tools & Equipment product catalogue assists our clients with every request. Our new warehouse is located in at 99 Robinson Avenue, Belmont which allows us quick and easy access to both the domestic and international airports and all major freight companies. Our 2000sqm warehouse and 2000sqm hardstand is the central facility in receiving and dispatching all items for customers and we have the ability to further add to our inventory range for core critical items to ensure immediate delivery.
A QUALITY ASSURED COMPANY
“Chirano Gold Mines started doing business with IIMS in 2011 and they have become our preferred supplier of Mining supplies and consumables out of Australia. Based in Ghana we need a company that can deliver on service, quality and price and we can vouch for the professionalism they show in handling our orders. We will not hesitate to recommend them to any other entity that might want to use their services. The team led by the Managing Director is highly skilled and capable of meeting all requirements.”
“I’ve used Integrated Industrial Mining Supply for the past nine years and have enjoyed impeccable professional service and competitive pricing. On many occasions we have had difficulty sourcing obscure items and this is where IIMS - with their extensive knowledge in the mining and associated Industries come into their own.”
KB Wilson, Supply Manager, Chirano Gold Mines
Paul Beagley, Logistics Supervisor
“Thank you for the excellent service you have provided over the last 15 years. In today’s environment it’s great to still be able to get good old fashioned service from a company like IIMS. When you say you’re one stop shop for all your Industrial and Mining supplies you actually mean it, and deliver on that promise.”
“I have used IIMS on a number of occasions and find their service impeccable. Nothing is too hard, the communication is always good and that’s imperative in the off shore industry. I would recommend IIMS to anyone because they can get anything, the price is right and their service is second to none.”
Michael Tippet, Supply Supervisor
David Shane McCarley, Off Shore Construction Manager
Conclusion It is clear that the mining, industrial, off shore and marine sectors demand exceptional service and quality products at competitive prices. A strategic alliance between IIMS, our customers and our suppliers will deliver this. Where the relationship moves to the next level is the ability of IIMS to provide a level of service unmatched in the industry. To us you are not just an account you are a business partner. A small selection of customers utilising our services are: Citic Pacific Mining
Mt Gibson Mining
Chirano Gold Mines
Swire Pacific Offshore
Rio Tinto Minerals
Lynas - Mt Weld
Gateway WA Alliance
SLC Saipem Leighton
IIMS has the personnel and facilities to maximise our purchasing power to ensure a service and supply solution that is unrivalled by our competitors. We thank you for allowing us the opportunity to put forward this Operational Proposal to you and for the time you have spent with us to explore this exciting opportunity. We look forward to discussing your future requirements.
Rod Cox Managing Director
Gavin Moore Operations Manager
Belmont Head Office Administration
Ph: +618 9373 1204 Fax: +618 9373 1299 Mobile: 0417 871 474 Email: firstname.lastname@example.org
Ph: +618 9373 1206 Fax: +618 9373 1299 Mobile: 0409 919 590 Email: email@example.com
A QUALITY ASSURED COMPANY
1300 787 995 1300 757 067
Our Team Australian Division
Mining, Industrial and Oil & Gas Division
Marine and Offshore Division
Ph: 1300 787 995 Fax: 1300 757 067 firstname.lastname@example.org www.iims.com.au ABN: 30 123 184 252