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advantage over TQM, although both of

adopting a more absolute and open

them nurture similar idea that continuous

approach while Six Sigma is basically data

improvement of quality is critical for long�

driven

term business.

feedback.

and

is

But

based still

on

both

customer of

them

concentrate on enhancing quality of

It has been seen that TQM has provided

products and services.

noticeable outcomes thriving on the concept of designing and developing new

Bearing in mind the characteristics of Six

techniques

quality

Sigma and comparing it to Total Quality

throughout the entire process but Six

Management, it can be concluded that Six

Sigma has been the state�of�art and has

Sigma is more comprehensive and suited

provided more accurate and reliable

for the modern environment.

to

improve

the

results. But does this mean that the two

Just as the new generation surpasses its

concepts being discussed are completely

predecessor, Six Sigma has eventually

different from each other? Or does it

outshone Total Quality Management. But

mean that Six Sigma shall eventually

both the concepts have complemented

eliminate the concept of TQM?

each other and thus have proven to be

Although as discussed we have noticed

extremely useful for organisations in

that there are quite a few differences

having a competitive advantage over

between the two concepts, still it is to be

others. Thus it can be rightly said that

remembered that both TQM and Six

Total Quality Management and Six Sigma

Sigma are nothing but effective tools of

are different yet the same, the latter only

quality

being a relatively newer concept!

management.

Total

Quality

Management was invented well before Six

Indranil Sengupta

Sigma and eventually Six Sigma inherited

Batch 2013-15

most the traits of TQM; the main focus of both being the same. TQM has been

22

Iblitz magazine 2013 final  

iBlitz the quarterly campus magazine at IIFT

Iblitz magazine 2013 final  

iBlitz the quarterly campus magazine at IIFT

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