COVER Giving with Purpose
IGS Impact Annual Report 2016 201 6 | I MPACT AN N UA L REPORT 1
Making an IMPACT Dear Friends, We’re two years into IGS Impact, our community investment program, but there’s no question that the spirit of giving back is a notion that has always existed here at IGS. It was the leadership of our visionary founder, Marv White, whom we sadly lost in 2016, which has laid the groundwork for our companywide philosophy of purpose over profits. The way he lived his life – supporting others and giving back whenever possible – continues to guide the way we operate our business and make a difference throughout the country and world.
Jen Bowden, director of community investment at IGS, joined the company in 2014 to launch and lead the IGS Impact program. Since the community investment program’s inception, more than 8,500 volunteer hours have been worked by IGS employees, and $864,244 donated to non-profit organizations throughout the country.
Today, IGS is so fortunate to be led by a Board of Directors and an executive team that all echo Marv’s views on social responsibility. Whether it’s Jim Baich’s drive to connect solar technology to those who could benefit most from the cost-savings, or Cathy Conner’s focus on always putting employees first, you’ll see Marv’s fingerprints throughout this report, proof that his legacy lives on. We’re excited to highlight our leaders’ individual views on giving, and how their collective commitment is helping IGS do some truly amazing things. To really capture the passion of our leadership and employees, we wanted this year’s report to dig a little deeper – to highlight the impact that our IGS employees made in 2016 through IGS Impact. In my role, I have the good fortune of hearing many of these stories first hand and they’re worthy of sharing. The essence of these stories is the caring and invested people that we have within the walls of this company. Over the coming year, I am excited to explore answers to questions such as: What more can we do to support our employees on their own paths to giving back? Are we driving innovation and social change through the Impact program? How are we progressing in achieving our goals? How has the world changed as a result of our involvement? Reflecting on 2016, I have a sense that Marv would be proud of what we have already been able to accomplish together. But, really, we are just getting started. With gratitude,
Director of Community Investment
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CONTENTS 04 11 29
A foundation for a lifetime of giving back IMPACT AT WORK
Making a difference at home and around the world THE JOURNEY
Building a framework for continued community impact
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THE MAN WHO STARTED IT ALL (O C TO B E R 1 8 , 1 924 – S E P T E M B E R 1 0, 2 0 1 6 )
In 2016, IGS lost its co-founder and the Ohio energy industry lost a true pioneer. Marv White’s commitment to innovation and doing the right thing remain part of IGS’ foundation.
Ambitious, yet humble. Not a combination you find much these days. But they are qualities that those who knew Marv White, former chairman and CEO of Columbia Gas of Ohio use to describe this thoughtful, hardworking, engaging family man who also happened to be a pioneer in Ohio’s deregulated energy market for several decades.
From the Beginning Born on October 18, 1924 in Oklahoma City, OK, Marv and his two sisters, Helen and Jeanette, were taught the value of working hard early on by their parents, Urfe and Lorine. When Marv was a boy, his family moved to Lisbon, OH, where he enjoyed a happy childhood, despite living through the challenges of the Great Depression. To help support the family, his mother opened a home-based bakery, and Marv helped by selling cookies for 25 cents per dozen (or 13 cents for a half dozen).
For every half dozen sold, his father allowed Marv to keep the extra penny. Little did he know at the time, this was the precursor to the successful sales career that he would later pursue.
A Move for Education Marv’s parents were also passionate about education, with his father working as a teacher for many years. When Marv was 16 and his oldest sister had graduated from high school, his parents moved the family three hours southwest to Athens, OH to allow all of the children to pursue degrees at Ohio University (OU). To make ends meet while the Whites lived in Athens, Urfe and Lorine ran a rooming house for girls attending the university. At times, they housed more than 20 students at once. Marv’s parents’ decision to move the family helped position all three children to graduate from OU as intended.
A Great Love Grows Upon moving to Athens, Marv quickly met and fell in love with Ann Dilley during Latin class at Athens High School. When he was 19 and Ann was 17, Marv proposed. Her parents agreed to the engagement, once she finished college and World War II ended. Not long after the proposal, Marv was shipped off to the South Pacific, where he served as a radar technician in the Navy for two years, while Ann completed her studies at OU. When the war ended, Marv and Ann married, a decision that he later described as “the best” of his life. They were married for 64 years.
Building a Future Early in their marriage, Ann worked at the Ohio University Testing Center, operated by OU’s Department of Psychology, to help returning service members
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as saying every decision involving employees “...was made with their best interests in mind.” While Marv was dedicated to his work and his achievements were well-received throughout the energy industry, his family and making a positive impact by giving back remained his top priorities.
Focus on Family “He always made time for his family,” Scott, his youngest son, said. “Marv was attentive and was always there when needed.”
build careers. She would later leave to focus her time on raising their four children: Steve, Laurie, Cathy, and Scott. Upon earning his degree from OU in civil engineering, Marv joined Columbia Gas as an industrial engineer in the sales department. While he was initially uncertain about going into sales, he recounted joining Columbia Gas as the second best decision of his life (after marrying Ann). He grew in his role at Columbia Gas over the next 40 years, eventually retiring in early 1987 as the company’s chairman and CEO for more than a decade. Marv was regarded as a hard worker, a trait that helped him move up within the company during his tenure. Throughout his career, Marv’s accomplishments were numerous. Such recognitions
included receiving the Industrial Commercial Achievement Award from the American Gas Association, being elected into the American Gas Association and being honored by Ohio Senate and the Ohio House of Representatives for his role in creating Ohio’s original gas transportation “self-help” program. As a past Columbia Gas colleague recalled, “All through the years, Marv worked very hard. He was very dedicated. He has always been cooperative and enthusiastic.” Another recounted Marv’s “perseverance” and “ingenuity ” as notable qualities demonstrated throughout his career. Though his professional accomplishments were impressive, Marv also ensured that employees were given opportunities for personal success, as well. He was once quoted
His family recalls that Marv was always very engaged, particularly when it came to decisions about his children’s post-secondary education. Cathy Conner, Marv’s youngest daughter, explained that education was always a strong thread that wove the family together, with both of Marv’s sisters employed as teachers, and Ann’s three brothers employed in education, as well. “Our dad believed that a good education is essential, and he and our mom wanted to help people have access to the opportunities they had,” she explained.
Committed to Giving Back Throughout his life, Marv and Ann were always committed to helping others. Their community support has spanned a variety of education-related and basicneeds causes. Such initiatives included: an endowed professorship in the College of Arts and Sciences at Ohio University; a
A Life of Purpose 1943 - 1945 Served as radar technician in the U.S. Navy during World War II in the Pacific
1924 Family moved to Lisbon, OH
1940s Graduated from Ohio University with a degree in civil engineering
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Hired by Columbia Gas of Ohio as an industrial engineer
Retired from Columbia Gas
Born in Oklahoma City, OK
The White family moved to Athens, OH to allow all children to earn college degrees
Married wife Ann (Dilley) White
Named chairman and CEO of Columbia Gas
Recognized by the Ohio Senate and the Ohio House of Representatives for his role in creating Ohio’s original gas transportation “self-help” program
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recurring college scholarship for a graduate of David Anderson Jr. Sr. High School in his hometown of Lisbon; and support of the Mid-Ohio Foodbank and United Way. Of his continued support of education, Marv once said in an interview, “I wanted to make sure that future generations have expanding opportunities before I pass on.”
“I wanted to make sure that future generations have expanding opportunities before I pass on.” —MARV WHITE
Marv also gave back to the community by serving on several boards, such as the Central Ohio United Negro College Fund Advisory Board, the Central Ohio Council of the Boy Scouts of America Executive Board, Ohio Chamber of Commerce, and the Columbus Area Chamber of Commerce.
Retired, But Not for Long Following a major stroke in 1986, it became necessary for Marv to retire from Columbia Gas as chairman and CEO earlier than he had originally planned. However, he looked forward to spending time on the beach in
Florida and relaxing with family. While he enjoyed his time with family and traveling, Marv decided that he was not ready to completely stop working. Not long after, he started consulting in the gas industry parttime, and in 1989, co-founded Interstate Gas Supply with son, Scott, to market natural gas for Ohio producers. In starting IGS, Marv’s primary goal was to stay busy and build something meaningful for future generations. “He didn’t start the business to make a lot of money. Marv just wasn’t ready to sit at home,” said Scott. In fact, during his 15 years with IGS, Marv never collected a paycheck or took any company shares.
A Lasting Legacy Marv’s tremendous success in the energy industry, his commitment to helping others, the love he shared with Ann during their six decades of marriage, and the strong bonds he had with his family tell the story of a life lived with purpose. A few days before his death (nearly six years to the day of Ann’s passing), Marv told his caretaker that he had no regrets, had done all he needed to do, and was ready to go. “He leaves behind many wonderful memories and has been a positive influence in many people’s lives. He is at peace now,” said Cathy.
Even as IGS continued to grow and expand into new markets, Laurie Kruppa, Scott’s oldest daughter, remarked that, “My dad continued to maintain the same ‘family first’ focus.” This is a theme that has carried over to the corporate culture of IGS, too. Today, the more than 700 IGS employees consistently provide feedback that they value the closeknit, family feel of the company – a tone originally set by Marv. Long-term IGS employees remember Marv as a warm and involved leader, who was known for also pulling fun pranks on occasion. He would also regularly bring in home-baked treats made by Ann to share with employees. “I remember his sweet smile, and how he made everyone feel welcome and comfortable,” said an employee of more than 10 years.
1989 Co-founded Interstate Gas Supply with son, Scott to market natural gas for Ohio producers
IGS began serving residential customers with the creation of customer choice program in Ohio
Community investment program launched with IGS employees
Passed away in Columbus, OH
2011 - 2016
IGS began marketing natural gas directly to commercial and industrial end-users
IGS began marketing electricity supply
IGS launched additional divisions and lines of business focused on compressed natural gas (CNG), solar energy, residential field sales, distributed generation solutions, home protection, frequency regulation 201 6 | I MPACT ANN UA L REPORT
The Greatest Goal:
Purpose Over Profits A shared commitment to making a difference guides Board of Directors’ and executive team’s leadership of IGS Many companies set out to achieve it because they want to.” residential field sales team that while initially one goal – make money. And while that’s Chief People Officer, Nicole Ringle, was more costly to develop, has ultimately certainly a vital component of nearly explained that being an organization that contributed to greater retention and customer any organization’s success, IGS’ Board of truly cares means not only giving back to satisfaction ratings. Directors and executive team have routinely the community but also taking care of its Doing the right thing for those served by challenged the typical corporate notion that own. “There’s a commitment to supporting IGS is a consistent theme woven through the money is the main reason to get out of bed in employees. Every single person is in a different operations of the company. Chief Marketing the morning. “We’re in this for something situation, and ultimately, we are all responsible and Technology Officer Brandon Childers, bigger,” said Scott White, president and CEO. for helping our fellow humans. That’s shared examples of absorbing extra costs “There’s a shared mentality of purpose over something that’s acknowledged throughout rather than passing them on to customers, profits at IGS.” all levels of the organization,” she said. and even deciding to transition customers As Doug Austin, executive vice president IGS also focuses more on purpose over back to the utility when IGS couldn’t be and chief sales officer of competitive with pricing. commercial & industrial “Not all companies would “I think Scott’s view – that the company isn’t his and sales explains, even in feel comfortable (or even the early days of IGS’ be able) to do these things. he’s instead a ‘caretaker’ before it’s passed on – is truly existence, “We [the White We try to do what’s right remarkable and says a lot about him and the entire family and early IGS for customers,” he said. White family, who all share that same notion,” leadership team] never Ultimately, while all worked for the money. members of the Board — JIM BAICH, Vice President of Distributed Generation and CNG We always believed that if and executive team have you do the right thing, the a variety of individual money will come. Good passions for giving back, guys finish first.” profits when it comes to sales, as well. Jason they all acknowledge that it stems from the Today, the same sentiment that guided Moore, vice president of home services, said, White family. “I think Scott’s view – that the the initial growth of the company prevails. “A great example was the decision to release company isn’t his and he’s instead a ‘caretaker’ Tami Wilson, chief finance and risk officer our third-party direct sales force. Our brand before it’s passed on – is truly remarkable said, “I’ve never been in a conversation where is everything, and there came a point when and says a lot about him and the entire White it’s solely been about ‘what is the return?’ we looked in the mirror and said, ‘We can family, who all share that same notion,” said When you sit around a table and talk to the work with people that bring in sales but don’t Jim Baich, vice president of distributed Board, they are very genuine and purposeful align with our vision, mission, and beliefs—or generation and CNG. – they’re not making decisions to give back we can do things differently.’” This led to because they’re supposed to. They’re doing the collective decision to build an in-house
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My Path to
GIVING BACK The Board of Directors and executive team at IGS are comprised of ten passionate individuals. While their personal stories of giving back are unique, there’s a common thread of being committed to their communities.
Scott White PRESIDENT AND CEO
Growing up, Scott says he saw his mother and grandmother spend quite a bit of time volunteering with their family’s church and in the community. Seeing the impact they were able to make for others was something that became even more important to him as he became an adult. Scott explains that causes which encourage people to grow and become self-sufficient in life resonate most strongly with him, such as Junior Achievement. In that same spirit, he says that connecting IGS employees with opportunities to make an individual difference through the IGS Impact program has been very rewarding. When it comes to giving back, Scott views it as an opportunity, not an obligation.
Doug Austin EXECUTIVE VICE PRESIDENT AND CHIEF SALES OFFICER, C&I SALES
Doug says it was the warm and caring nature of his mother and grandmother that set him on the path of wanting to help others. The mentality of doing the right thing was instilled in him at a young age, and as he grew older, supporting others became very important to him. After losing his mother and a close friend to cancer, Doug found himself drawn to helping those facing challenges. An organization that he’s most passionate about is Recreation Unlimited, a camp and retreat center serving those with disabilities. Doug has been involved on committees and as a member of the board.
CHIEF PEOPLE OFFICER
Nicole recalls working in a hospital as a volunteer in high school as an eye-opening experience and one that inspired her commitment to giving back. Helping people who were going through difficult times became very important to her. She has supported a variety of causes over the years, ranging from volunteering with her college sorority’s literacy program to help members of the local community learn to read, to mentoring women through her sorority’s alumni association, to sitting on boards of STEM-related organizations, like COSI (Center of Science and Industry). Recently, she also became a board member with CHOICES, Central Ohio’s only domestic violence shelter. She explains that it’s very important to her to teach her two sons the importance of helping others.
Tami Wilson CHIEF FINANCE AND RISK OFFICER
Coming from a farming background, Tami says it’s probably not surprising that she is passionate about initiatives and organizations related to the environment and sustainability. Accordingly, she has invested time over the years on advisory committees supporting those causes. She also laughs that digging in the dirt – whether it’s planting or weeding – is calming to her. In 2016, she became an active volunteer with the community-run City of Dublin’s Giving Garden, from which all produce is donated directly to the local food pantry.
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VICE PRESIDENT OF DISTRIBUTED GENERATION AND CNG
CHIEF MARKETING AND TECHNOLOGY OFFICER
VICE PRESIDENT OF HOME SERVICES
There are two core focuses that define Jim’s commitment to giving back. The first is his passion for the Columbus Buddy Walk, an annual fundraising event that supports the Down Syndrome Association of Central Ohio. His wife started the event six months after their son was born with Down Syndrome. Jim is also committed to expanding IGS Solar’s reach by bringing community solar to low-income areas. Accordingly, this will be an area of focus in the coming years.
Originally a physics major in college, Brandon always had a love for science. He counted himself lucky that the subject came so easily to him, which is why volunteering at COSI (Center of Science and Industry) in high school was a natural fit. And today, he serves as a member of COSI’s board. STEM-related causes continue to resonate with Brandon now, as do those that help children in some way, such as Flying Horse Farms and Big Brothers Big Sisters. Brandon is also a board member with the Ronald McDonald House of Central Ohio. He says that with several nurses in the family, he’s inspired by their work and wants to do his part to continue helping others, as well.
At the age of 21, Jason recalls having a moment of clarity that set him on the path of giving back. Reflecting on his life and the fact that he had been fortunate with a supportive family and good health, he knew he wanted to make a difference. Later, after having a family of his own, helping children – particularly those without the strong support system he experienced – became his focus. One of the causes he’s most passionate about is Cristo Rey Columbus High School. Jason sits on the board, and was instrumental in pairing
SUPPLY & SCHEDULE ANALYST
CO-FOUNDER, WHITE LAW OFFICES PLLC; STONERISE HEALTHCARE LLC
Cathy said it was the humble nature of her father and founder of IGS, Marv White, who inspired her to help others. She said she was taught to be kind and helpful to people, which she was able to do as a clinical dietitian for 11 years at Nationwide Children’s Hospital in Columbus. Accordingly, causes that help children and are health-related are important to Cathy. She also supports education-related initiatives, explaining that getting an education can have a positive domino effect. When someone can take care of themselves, they’re better-positioned to help others, as well.
It was when Laurie began traveling to third-world countries that she appreciated how fortunate she was. During a family trip to Rwanda, she saw areas of great need, which ultimately sparked her desire to give back to people throughout the world. Laurie recalls once sitting next to a woman on a plane who told her about her work with Global Volunteers, an international service organization helping children in need across the globe. She later took a service trip to Peru and most recently to Nicaragua, through the newly launched IGS program, Renewable Energy Corps. Laurie continues to be passionate about making an impact, and supporting organizations like the Grameen Foundation, GRID Alternatives, and Global Volunteers.
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IGS with the Professional Work Study Program.
Steve has a philosophy that when you’ve been fortunate in life, you have an obligation to give back. As a lawyer practicing in Charleston, West Virginia and focused in the areas of Public Finance and Government Relations, Steve is drawn to supporting human services causes in the area where he lives and does business. Seeing the direct impact that can be made by helping these local organizations provides a great deal of satisfaction to him, and inspires Steve to continue making a difference in his community whenever possible.
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IMPACT AT WORK
Connecti ON THE PATH TO PERSONAL GROWTH
IGS employees set out to improve themselves, while making an impact in Nicaragua
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WHAT IS MICROFINANCE? This source of financing is made available to small businesses and entrepreneurs that may not otherwise have access to traditional bank loans or investments. WHAT IS SUSTAINABLE DEVELOPMENT? This development model is focused on addressing current needs while avoiding negative impacts to future generations. Priority is given to meeting basic needs, while balancing limitations that may be imposed by technology or social systems.
THE STORY BEGINS IN CENTRAL OHIO, THOUSANDS OF MILES AWAY FROM CENTRAL AMERICA. Board member and analyst in IGS’ supply department, Laurie Kruppa, explained, “My father [Marv White, founder of IGS] had a vision for changing the future of energy – and ultimately, the world – when he and my brother Scott started the company. As a board, it’s our responsibility to ensure that our people are given opportunities to be stretched both professionally and personally – this includes being pushed outside their comfort zones.” With this thread of giving back continuing to play an important role in her life, Laurie was later inspired by Bankers Without Borders’ founder Muhammad Yunus’ speech at her son’s college graduation. His message, focused on empowering those in developing communities to break free of poverty through microfinance solutions and development opportunities, resonated with her. Laurie believed that offering a global opportunity for IGS employees to make an impact was a natural fit. Her passion for this cause contributed to the creation of the Renewable Energy Corps (REC), IGS’ response to helping employee volunteers make a difference on an international scale. Pairing IGS’ focus on solar with its commitment to giving back, the company partnered with GRID Alternatives, a non-profit that organizes opportunities to bring solar energy to impoverished nations. Laurie said of the program launch, “I couldn’t sleep for a few nights because I was so excited! This will be a really good opportunity for IGS employees.” Jen Bowden, IGS’ director of community investment, said, “We’re not doing this to complete some superficial volunteer work and feel good about ourselves. Instead, we want to empower those employees that are ready to challenge themselves, learn more about another culture, and make a positive impact by working
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IMPACT AT WORK
FROM MY PERSPECTIVE: What Surprised You Most About the Trip?
“Here in the U.S., our lives are built around comfort. Things there require work, and are harder and dirtier. It really challenged my thinking – personal comfort is a privileged perspective.” Jen Bowden, Director of Community Investment
“The residents don’t see themselves as poor because they have all the basic necessities like shelter and food.” Alex Crabtree, Director of IT Solutions Delivery
“Life is not ruled by the clock there like it is here. There’s just a different concept of time with no sense of urgency or distractions.” Ashish Mehta,
Manager of Structuring and Risk
“The weather was nicer than I had anticipated and there were no mosquitoes. Also, rice and beans are served for all meals, including breakfast!” Laurie Kruppa, Supply and Schedule Analyst
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This trench, which was approximately 18 inches deep and 300 meters long, went partially up a 30% grade hill to a 2,000 gallon water tank. Local farmer Silverio Rizo will use this solar-powered drip irrigation system to water his crops and support his family of 12.
together with residents in the area we are serving.” Members of IGS’ Renewable Energy Corps build up local communities in a sustainable way that creates long-term opportunity. Nicaragua, Central America’s poorest country and the second most impoverished in the Western Hemisphere, was the destination for a group of four IGS employees in October 2016. Upon arrival in Matagalpa, the team received two days of technical training to install a solar-powered drip irrigation system on a small farm. Together with the farmer, they completed the installation, which will help him irrigate crops throughout the year and support his family of 12. The team of four IGS employees (including Jen and Laurie, and Alex Crabtree, director of IT solutions delivery and Ashish Mehta, manager of structuring and risk) found the trip to be inspiring. “I was impressed by the sense of community we encountered, and how people genuinely want to help one another,” said Laurie. The group acknowledged that the trip involved a lot of hard work, but all were very grateful for the hospitality of their host families. In fact, the trip culminated in a traditional “piñata party” thrown by the members of the village in the volunteers’ honor at the one-room school. Alex said, “The family we stayed with
even brought a boom box for the party. There was a lot of dancing, and all of the kids in the community participated in the celebration.” The next group of REC travelers departs in August 2017. One trip is slated each year, and all participating employees will receive training and education about the culture and project they will be assisting with prior to departure. To get the most out of the experience, Ashish had this advice for employees interested in future trips: “Be respectful of the culture, be open-minded, and be flexible.”
A Bright Outlook
on Powering the Future IGS Solar provides energy cost savings for the nation’s oldest private school for children with disabilities Cotting School, the first private, free day school for children with physical disabilities in America, is no stranger to innovation. In 1893, Cotting’s founders started the school to bring education to students with disabilities, something that was not available at the time in public schools. Fast forward more than 120 years later, and the school now offers day and residential programs and provides outreach services on a national and international level. It was that spirit of continued innovation that led the Lexington, Massachusetts-based school to seek a cost-effective and sustainable way to help control their facility’s long-term energy costs. Cotting School partnered with IGS Solar to bring energy innovation to their campus in the form of a solar array. IGS owns and operates the 364 kW system, which is designed to meet more than 60% of the school’s annual power needs. There are a total of 1,350 panels installed at the campus. Beyond sustainability, the school will realize real impact in the form of utility savings hovering around $1 million over the course
of the contract, according to Jim Baich, IGS’ vice president of distributed generation and CNG. These savings will allow the school to invest the money saved on energy costs back into their students and educational needs. Making a meaningful difference for organizations that are impacting their communities inspires Jim Baich, the leader of IGS Solar. “I want to bring solar energy to organizations that are making a difference [like Cotting School] and to low-income communities through community solar farms,” he explained. These are aspirations that are personally important to him. As Jim grew up, money was tight, so making lower-cost energy accessible to those who need it most is a focus. To sum up his vision, Baich explained, “Wouldn’t it be great to save a poorer community money with solar? We’re not just building a solar business here. We’re always thinking about how to make the world better by making people’s lives easier.” Cotting School is one of several educa-
tional facilities throughout the country that has partnered with IGS Solar to help control their energy costs with solar. Over the long-term, Baich explained that IGS continues to identify ways to make a meaningful impact with distributed generation solutions. “We have a long-term view here. It inspires me that IGS seeks to do things that are purposeful. That’s what gets me out of bed in the morning,” he said.
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IMPACT AT WORK
BRINGING ENERGY TO LIFE FOR THE NEXT GENERATION IGS partners with COSI (Center of Science and Industry) in Columbus to bring energy concepts to life for elementary students throughout Ohio
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“Energy is fun!” Surprised to learn that statement came from a fourth grader? The concept of energy, which at a basic level refers to the ability to do work, can be a complicated one for even highly-educated adults to fully understand. But distilling it down for young students in kindergarten through fifth grade? This takes a more creative, unconventional approach – something the Center of Science and Industry (COSI) knows a thing or two about. COSI opened in 1964 in downtown Columbus, Ohio with an emphasis on “inspiring the scientists, dreamers, and innovators of tomorrow.” Today, it is the number one-ranked science center in the country by Parents magazine. Chief People Officer, Nicole Ringle, has been involved with COSI for seven years and has served as the nominating chair of the community board. “I originally got involved when COSI On Wheels came to my oldest son’s classroom. He has a strong interest in STEM, and I feel strongly about the importance of supplementing classroom education with this content. That led me to explore becoming more involved with COSI.” With IGS and COSI both concentrated on innovation, Nicole identified an opportunity for IGS to get involved. “There was good alignment between COSI and the pillars of our community investment program, so investing in
the COSI On Wheels program made sense,” Nicole said. According to Jen Bowden, IGS’ director of community investment, support of COSI helps to communicate the message of energy and sustainability with a very impactful audience - children. “When it comes to energy education, starting with children can have a great influence. In many cases, there are gaps in what people are taught about the complex world of energy – helping kids understand these concepts can have positive impacts at home. We love the idea that we can play a role in making energy fun and accessible,” she said. Making these concepts easy-to-understand is where COSI On Wheels comes in. With schools increasingly focused on being good stewards of their districts’ funds, this mobile program provides an interactive field trip experience without the typical associated expenses. During the day-long event, the science center is brought directly to students, through a day of engaging sessions that begins with a 45-minute school assembly. The program reaches nearly 250,000 elementary students on an annual basis. Since the program started in 1982, eight million students have experienced COSI On Wheels. Abigail Poklar, chief development officer and senior director of philanthropy of COSI, explained that IGS’ investment will provide more opportunities to reach more students in more communities with engaging, energyfocused content. “We’re really pleased about this partnership with IGS and are thrilled with their investment in COSI and in the
community. We know from our educational partners that energy is a top area of interest, so making this concept engaging and accessible to the students is particularly exciting,” she said. Chief Marketing and Technology Officer, Brandon Childers, recently joined COSI’s community board, as well. He was an active volunteer as a student, and like Nicole, is passionate about STEM education. “We understand that the concept of energy can be complex. By empowering students with our message of energy choice, we know it can have a long-term impact, as they become consumers and make their own choices about energy later in life,” he said. IGS has committed to a $160,000 investment, that will cover the cost to create this exhibit, which will include 10, mobile interactive kiosks opening in the 2017-2018 school year. The programs are operated throughout the year by leaders from COSI as well as volunteers from each participating school.
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IMPACT AT WORK
Empowering Students Together
with Cristo Rey Columbus High School Support of Professional Work Study Program benefits IGS and high school students When Nathan Manion reported to work at IGS on August 31, 2015, he knew he’d be responsible for putting his advanced computer skills into practice, but wasn’t sure what to expect of his experience at IGS. But he has quickly assimilated to the culture. “I was really impressed by how much people care about the work and each other [here at IGS],” he said. Though it could be intimidating for some high schoolers to help adults as much as four times their age keep crucial technology
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systems running, Nathan felt prepared for the opportunity. Enrolled in Cristo Rey Columbus High School’s Professional Work Study Program, Nathan was matched with IGS’ information technology division based on his specialized curriculum and experience with computers. “I think the best thing he has done is come in, learn the job, and be part of the team,” said Trever Hervey, desktop support technician and Manion’s direct supervisor at IGS. The private school, which opened in 2013,
is one of 26 throughout the U.S. that offers college preparatory education and practical professional experience to students who successfully complete an application process. The school’s Professional Work Study Program is designed to serve underserved area youth by providing career experience as well as education focused on achieving post-secondary success. School fees are primarily covered by employers in exchange for the students’ work. The alignment between Cristo Rey’s
development of entrepreneurial spirits like Manion, combined with an emphasis on empowering the next generation is one of the primary reasons IGS became involved with the program.
kids. After I was invited to a Cristo Rey event, I knew this was a great organization to support.” The Professional Work Study Program gives students of all backgrounds and financial circumstances an opportunity to see college as an option for themselves. The college preparatory curriculum, combined with real-world experience, is a nationallybased program, with more than 2,000 corporate sponsors participating by offering clerical-level work to students. It is mutually beneficial, allowing students to attend school and explore their areas of interest, while sponsors can fill entry-level positions and give back to their communities. Now in the second year of the partnership, IGS has made annual investments of $27,000 and is viewed as a model site for other corporate partners. “We look for partners who have meaningful work for the students to do and who are interested in helping young people grow professionally. The Professional Work Study Program allows students to envision a successful
future that is attainable if they work hard and stay in school. The strong relationships that result from participating have an extraordinary impact on student achievement.” Nathan works in IGS’ IT department five weekdays per month, and is in class the remainder of the time. Now a high school junior, he looks forward to growing in his role at IGS, as he was re-hired for the 2016-2017 school year. “Something that’s surprised me is that I’ve gone from being really quiet to talking more. Everyone has really pushed me to get out of my shell,” he said. Upon graduation, Nathan plans to attend college and obtain a degree in either computer science or computer programming. Trevor said he’s been most impressed by Nathan’s ability to assimilate with the team and excel in his role. “Everyone enjoys having him around; he often brings levity with a quick joke or goofy action,” he said.
“The strong relationships that result from participating have an extraordinary impact on student achievement,” KRISTIN MUTCHLER,
Cristo Rey Columbus High School’s Work-study Assistant Director
Jason Moore, vice president of IGS Energy Home Services, has been a member of Cristo Rey Columbus High School’s board for two years and is very involved in the organization personally and as part of IGS. “I’ve always had a passion for helping
Glenda Emanuel, a sophomore at Cristo Rey Columbus High School, is assisting the IGS Energy Home Services team this school year. Jason Richards, manager of operations in Home Services, said the team has been so impressed with her work that they nominated her for Student of Month and she won in September 2016. Upon graduation, Glenda hopes to attend UCLA and study to become a prosecutor.
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IMPACT AT WORK
SUPPORTING SOCIAL ENTERPRISE IN THE BUCKEYE STATE IGS provides seed capital at idea incubator and idea accelerator events GiveBack
That’s the best organization working to support way to describe GiveBackHack, the social enterprise in central Ohio, three-day event which gives central comes in. The Social Enterprise Ohio area residents an opportunity Accelerator (SEA) provides coaching, to pitch ideas and develop resources, and mentorship technology-based opportunities to those solutions to solve a seeking to activate problem they identify their social enterprise IGS IMPACT INVESTED in the community. business plans. The The round-the1 2 - we e k p ro g ra m clock event is teamculminates in a judging in seed capital to the top based, and at its event with winners enterprises from the events conclusion, participants receiving funds to move present a viable social their enterprises from enterprise – a self-sustaining fledgling to thriving. business that addresses the initial “Supporting social enterprise aligns need identified. Ideas are pitched to with IGS’ value of innovation and our a panel of judges who award seed core belief that business itself can be money to help them actually launch an engine for changing the world,” their concept. said Jen Bowden, IGS’ director of Putting the concept into reality community investment. is where SEA Change, another
Launch pad event which encourages the community to come up with innovative solutions to local issues.
What is Social Enterprise? Social enterprises are revenue-generating businesses with a twist. Whether operated by a non-profit organization or by a for-profit company, a social enterprise has two goals: first, to achieve social, cultural, community economic and/or environmental outcomes; and, second, to earn revenue – which is invested back into the business in order to improve those same social, cultural, community or environmental outcomes. On the surface, many social enterprises look, feel, and even operate like traditional businesses. But looking more deeply, it’s clear that what sets social enterprises apart is that the mission is at the center of business, with income generation playing an important supporting role.
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Change A collaborative initiative providing people with the opportunity to improve their community.
3,255 Volunteer Hours Worked During First Impact Day of Service After months of planning, IGS had its first all-employee Day of Service on March 10, 2016. Throughout all of IGS’ offices in seven states, 650 employees spent the day giving back to their communities. In all, 47 organizations were supported. Employees volunteered at a variety of nonprofits, including Goodwill, Habitat for Humanity, community food pantries, and animal shelters. As part of the Day of Service, IGS also pledged a $50,000 donation to Star House, Central Ohio’s only drop-in shelter for homeless youth. Several employees also volunteered at the shelter, which was founded in 2006 and is affiliated with The Ohio State University. Ellen Teng, executive assistant at IGS, spent the day volunteering with Habitat for Humanity, working on a donated home in Central Ohio with several IGS colleagues. “I feel we all left with a sense of pride and accomplishment after a day of hard work. I am so proud of all of us and would volunteer again with this organization in a heartbeat!” she said.
Employees Select Animal Rescue Organization as Winner of Corporate Donation To celebrate the one-year anniversary of IGS’ community investment program, IGS employees were invited to submit essays nominating deserving non-profits to receive a $10,000 donation. This year, there were 76 nominations, with I Have a Dream Rescue Organization (IHADRO) selected as the winner of a majority vote by employees.
Solutions Center and an active IHADRO volunteer, was one of the employees who nominated the organization. “Along with advocacy and awareness work, our main focus is rescuing dogs off death row and placing them in foster homes until they are adopted. I currently foster dogs [with IHADRO] and it is the most rewarding experience,” she said.
IHADRO is an all-volunteer based non-profit focused on responsible ownership of pit bulls. The organization relies on a network of foster families and donations to rescue dogs in need. Melissa Sutherland, a supervisor in IGS’
The personal testimonials provided by employees were so inspiring that in addition to the IHADRO contribution, IGS donated a total of $21,300 to the other nominated organizations.
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IMPACT AT WORK
Making a 22 I M PAC T
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POWERED by Great People IGS’ greatest asset is definitely its people. IGS Impact is a way for us to invest in our people, helping them grow. If they are balanced individuals, they’re going to be more fulfilled and better employees. IGS Impact is a way to invest in our employees and invest in the community. — SCOTT WHITE, President and CEO
Here at IGS, our vision, mission, and values aren’t simply words we post on a wall. They are at the heart of everything we do and inspire the way we operate our business, treat our customers, and work with one another each day. Though the company has grown significantly since 1989, our strong family culture has remained intact. Our employees are here because they want to be challenged and play a role in changing the world. They are also empowered to make a difference through our community investment program, IGS Impact.
IGS Impact supports employees in their commitment to giving back, whether they want to donate their time, talents, or dollars (or a mixture of all three). Together with our employees throughout our 27 offices across seven states, we’ve been proud to donate $864,244 and 4,500 hours of service to communities throughout our service footprint over the past year.
Read on for some of our employees’ stories highlighting their commitment to making a difference. 444
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IMPACT AT WORK
Ronald McDonald House So Much More Than a Meal
Forty-five pounds of chicken. Four pounds of egg noodles. One hundred hungry families. Fifteen passionate IGS employees. In a time when guests of the Ronald McDonald House are going through significant challenges while their critically ill children receive care at Nationwide Children’s Hospital, volunteers are needed to help feed up to 100 people, three times per day. In 2016, more than 80 IGS employees volunteered at the House. Chief Marketing and Technology Officer Brandon Childers serves as a board member, and the company also pays the facility’s natural gas bills. Andrea Longbrake, lead commercial account manager with IGS, has been volunteering with the organization for nearly three years. “Volunteering at Ronald McDonald House is extremely rewarding. You can tell that what you are doing is helping families that are going through a tough time. From the time I took a tour of the House, I’ve been hooked and always look forward to making lunch and dinner for the families,” she said.
Columbus Buddy Walk Sneakers and Smiles in Spades
Balloon hats. Dance parties. Face painting. Just a few of the things that draw thousands to the annual Columbus Buddy Walk, an energetic event designed to promote acceptance and inclusion of those with Down Syndrome. The funds raised at the event support advocacy and awareness initiatives, and IGS has donated more than $35,000 over the past three years as a primary sponsor of the event. Jim Baich, vice president of distributed generation and CNG, was the champion of this partnership. His wife, Kim, co-founded the Columbus Buddy Walk, 15 years ago following the birth of their son, who has Down Syndrome. Rick Medlin, team lead of the Easton branch, located in Ohio, has volunteered at the Buddy Walk each year since joining IGS in 2014. “There’s nothing better than seeing all the smiling faces at the Buddy Walk. It’s really an inspiring day that I look forward to each year because it’s such an amazing event to be part of,” he said.
Home Team Marketing
A Primary Focus on Supporting Secondary Education With a continued focus on making a meaningful impact in the communities where employees live and work, IGS has supported high schools throughout the company’s residential field sales territory led by Home Energy Consultants (HECs) for the past two school years. In 2015, IGS HECs visited 46 high schools across Ohio, Maryland, Pennsylvania, and Texas. IGS supported the schools during the 2015-2016 school year with check presentations totaling $92,000. Donations are used to fund school initiatives.
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“IGS is always quick to find ways to give back to our communities. I’m proud to work here,” – TJ MEADOWS
CNG Services Account Manager
Junior Achievement of Central Ohio Empowering the Next Generation of Future Leaders “I have always been involved with volunteering and fundraising, but there was something special about spending a day with a group of students and seeing them develop their career skills throughout the day,” explained Kim Bucher of IGS’ supply and risk department. It was that commitment to Junior Achievement of Central Ohio (JACO) that led to Kim’s recognition as the organization’s 2015 Volunteer of the Year. She has been an active volunteer with JACO’s BizTown program since 2012. BizTown is a daylong simulation for 4th-6th grade students to put in-class learnings to use by operating
West Virginia Flooding Giving Back Hits Close to Home
mock businesses. Jen Bowden, IGS’ director of community investment said, “Kim’s commitment to JACO is truly inspiring. It’s been refreshing to see her ability to get other IGS employees excited about volunteering with the organization, too. We are proud of her commitment to the Central Ohio community.” In addition to Kim’s involvement, IGS pledged $50,000 per year for five years and 50 company volunteers annually. IGS also donated 20 iPads to the organization in 2015 and supports their annual events through sponsorship. Additionally, IGS’ President and CEO Scott White is a JACO board member and also teaches a weekly financial education class
Described as one of the most deadly floods in the state’s history, the June 2016 flooding that hit West Virginia was noted for nearly 10 inches of rain falling in just 12 hours. The devastation was swift and significant, inspiring IGS to support the Union Mission and the American Red Cross West Virginia Region with $10,000 in donations. Additionally, IGS CNG Services Account Manager and WV resident TJ Meadows donated his time to help those affected. He helped to coordinate a resource drop point together with Bible Center Church and the Union Mission. Together with other volunteers, TJ helped fill two, 53-foot trailers with food and supplies in a 36-hour period. Once the trailers were filled, the Union Mission transported the supplies to Clendenin, WV, located 20 miles north of Charleston, which was one of most affected areas. “IGS is always quick to find ways to give back to our communities. I’m proud to work here,” said TJ.
to 8th grade students attending Columbus City Schools.
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IMPACT AT WORK
A Worthy Mission that
Goes Beyond Commissions In most field sales organizations, quotas are everything. However, for IGS’ team of residential field sales representatives, known as Home Energy Consultants (HECs), Regional Manager Rich Oaklief explains, “The focus is to create the best culture and be servant leaders to our customers. I feel like if we can do those types of things then the numbers will come.” Territory Manager Michael Simmons of the Akron, Ohio branch exhibited this servant leader mentality when he visited a prospect on a cold winter day. When a quiet elderly woman opened the door, Michael caught a quick glance of the bare family room, and the refrigerator that was smaller than those typically found in dorm rooms. More focused on doing the right thing than leaving to close more sales, he told her he’d return soon. And he did, with food to fill the refrigerator from the local food bank. “IGS tells us that it’s good to help others, and doing the right thing for someone may go well beyond selling them energy. I’ve always been inspired to help people, and I felt obligated to make a difference for this family. I’m glad IGS supports me in doing so,” said Michael.
“I’ve always been inspired to help people, and I felt obligated to make a difference for this family. I’m glad IGS supports me in doing so.” – MICHAEL SIMMONS
Akron Territory Manager
Covers & Cocktails Company Band Jams for a Cause Few CEOs would tell you that if they weren’t a C-suite executive that they would be a professional drummer. But that’s the case for Scott White, president and CEO of IGS. What started with a shared interest in performing cover songs with Scott and a few additional employees (including Corey Copper, Dan O’Connor, Andrew Willcoxon, and Ryan Gaskill) is now known as The 6100 Band (named for the address of IGS’ headquarters). The band regularly practices together, and performances are always linked with support of a different non-profit. Donations collected during past concerts have supported such organizations as Big Brothers Big Sisters, Junior Achievement, Pelotonia, Ronald McDonald House of Central Ohio and Down Syndrome Association of Central Ohio.
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A Lifelong Passion for Serving and Giving
Pauletta Hatchett discovered a passion
helping orphans in Kenya and India, teaching
for learning about different cultures back in
fitness classes to hundreds of children in Ghana,
second grade. The Territory Manager of IGS’
restoring and repairing houses in the U.S. as
Akron branch recalls that her teacher tasked
well as many other destinations over the years.
students with preparing “Morning Talks,” which
As part of her volunteer work, Pauletta has
were short speeches they delivered on a variety
always worked to strengthen and encourage
of topics. Pauletta was always enamored by
church leaders, as well. Since Pauletta joined
other cultures, researching everything from
IGS she has taken two volunteer trips. She has
the traditional clothing worn to the climates in
saved her vacation time for her travels, and has
been impressed by the support of the company.
Fast forward to adulthood, and she found
“When you find a company that’s value-driven
herself traveling to many of the places she had
like IGS, it’s inspiring. They recognize that one
read about in encyclopedias as a young girl.
act of kindness can go a long way in changing
Upon taking a job working in IT at a Christian
“If you keep your eyes open, you’ll see needs that exist in the world. Look at what’s in you…and you’ll find a great way you can help others.”
– PAULETTA HATCHETT Akron Territory Manager
the world,” Pauletta explained.
academy, Hatchett had an opportunity to head up a technology committee and traveled to Haiti to work on network hardware. Additionally, she spoke at the graduation at the first school of technology in Nigeria. Her other international volunteer work has included coordinating an exchange program for students from Norway, 201 6 | I MPACT ANNUA L REPORT 27
IMPACT AT WORK
awards & recognition As a company, we are dedicated to purposefully giving back to the communities where we live, work, and do business. With great work comes great reward and we are humbled to have received the following awards and recognition: AMERICAN HEART ASSOCIATION 2016 Fit-Friendly Award, Platinum Level Awarded for IGS’ dedication to a healthy workforce COLUMBUS BUSINESS FIRST 2016 Healthiest Employers of Central Ohio Award Awarded for IGS’ dedication to employee wellness COLUMBUS BUSINESS FIRST 2016 Corporate Caring Award Awarded for IGS’ dedication to the Central Ohio community COLUMBUS BUSINESS FIRST Best Places to Work Award (2013-2016) Awarded to IGS Energy for being among Central Ohio’s most favorite places to work COLUMBUS CEO MAGAZINE Top Workplaces Award Awarded to IGS Energy for its commitment to a strong employee culture
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COLUMBUS CEO MAGAZINE 2016 HR Excellence Awards • Future Leader Finalist Awarded to Benefits Specialist Hannah Cappuzzello for being a rising star in the HR field • Executive of the Year Finalist Awarded to Vice President of Customer Experience Jenni Kovach for career achievements that have advanced the company and the HR profession EMPLOYER SUPPORT OF THE GUARD AND RESERVE (ESGR) Patriot Award Honoree Awarded to Chief Marketing and Technology Officer Brandon Childers for his support of an employee (also an Army National Guard Major) who has been deployed several times while working at IGS MENTAL HEALTH AMERICA OF FRANKLIN COUNTY Corporate Partner Award Awarded to IGS for supporting mental health in the workplace and in the community
OHIO DIVERSITY COUNCIL Top 15 Business Women in Ohio Award Awarded to Chief People Officer Nicole Ringle for her ability to drive change and inspire others while helping to grow the company SMART BUSINESS MAGAZINE Progressive Woman Award Honoree Awarded to Chief Finance and Risk Officer Tami Wilson for her commitment to continuous improvement throughout her career
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time, talent, & dollars 10,000 hrs. 3-Year volunteer hour goal
4,500 hrs. Volunteered by IGS employees in 2016
New coats donated to children through Operation Warm
Trees planted for Arbor Day
Bikes built for children
Hygiene kits made for local shelters
Meals served at Ronald McDonald House
Children received Christmas gifts at St. Vincent Family Center
Pelotonia 2016 4,000 hrs. Volunteered by IGS employees in 2015
of IGS employees are volunteering during work hours
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DONATED TO PELOTONIA FOR CANCER RESEARCH
2016 Annual Giving
2016 Day of Service
3,255 650 VOLUNTEER HOURS
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organizations we support A Kid Again, Inc. Access to Success Alpha Group of Delaware, Inc. Alzheimer’s Association American Cancer Society, Inc. American Foundation for Suicide Prevention American Heart Association, Inc. American National Red Cross & Its Constituent Chapters & Branches America’s Freedom Lodge Corp. Angel Open Angelman Syndrome Foundation Arbor Day Foundation Autism Speaks, Inc. Beachwood City Schools Becky’s Hope Horse Rescue, Inc. Big Brothers Big Sisters of Central Ohio Big Brothers Big Sisters of the Greater Miami Valley, Inc. Buddy Up Tennis, Inc. Camp McPherson Cat Welfare Association Catholic Social Services, Inc. Central Ohio Mountain Bike Organization Charity Water Childhood Language Center, Inc. Children’s Miracle Network Hospitals Choices for Victims of Domestic Violence City Year, Inc. Columbus Metropolitan Library Foundation
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Youth 10x Better Habitat for Humanity of Greater Cincinnati Harmony Project Productions, Inc. Harvest Home Fair Association, Inc. Heartfund, Inc. Community Action Partnership of the Greater Dayton Area Community Shelter Board Conway Center for Family Business COSI Cotting School, Inc. Cristo Rey Columbus High School Crohn’s & Colitis Foundation of America, Inc. Cystic Fibrosis Foundation Davidson County Education Foundation
Homeless Families Foundation Human Rights Campaign, Inc. I Have A Dream Rescue Organization JDRF International Junior Achievement Koscluski Community YMCA Leg Up Farm, Inc. Legal Aid of West Virginia, Inc. Leukemia Research Foundation LIVESTRONG Foundation Lumind Foundation
National Kidney Foundation of Ohio National MS Society Neomed Foundation Network of Community Ministries, Inc.
Down Syndrome Association of Central Ohio
Ohio University Foundation Olentangy Rotary Club Operation Warm Pan Mass Challenge Patricia A. DiNunzio Ovarian Cancer Fund Peggy R. McConnell Worthington Center for the Arts
Union Mission Ministries
Ride 2 Recovery
United Celebral Palsy Association of Greater Cleveland, Inc.
McKinney Clinic Salvation Army
E. Diane Champe Institute, Inc.
Simon Kenton Council Boy Scouts of America
Fill This House, Inc. Flying Horse Farms Franklin Area Community Services, Inc. Franklin County Dog Shelter Free to Breathe Friends of the Conservatory Fighting Chance Camp Mary Orton GRID Alternatives, Inc.
Union County Foundation Union County Humane Society
See Kids Dream
Farmers Assisting Returning Military
Tri Village Rotary
Pennsylvania State University
Dublin High School Hockey Association
Eastern FCCLA Boosters
Toledo Area Humane Society
Ruling Our Experiences (ROX)
Dublin Food Pantry
The Women’s Fund of Central Ohio
Ohio Lions Foundation
Roosters Foundation, Inc.
Dublin Arts Council
The Ohio State University Foundation
Ohio Health Foundation
Ronald McDonald House Charities of Central Ohio
Deep Griha USA
The Foodbank, Inc.
United Way of Delaware County, Inc. Upper Arlington Education Foundation US Department of Veterans Affairs Wendy O. Ward Foundation West Virginia Bar Foundation
Sophie’s Angel Run, Inc.
WombWork Productions, Inc.
Maumee Valley Habitat for Humanity
St. Baldricks Foundation
Young Professionals of Columbus
Megafit Health Recreation & Fitness Memorial Tournament
St. Vincent Family Center Susan G. Komen Charlotte Trumbull County Take Flight
Mental Health America of Franklin County
The American Society for the Prevention of Cruelty to Animals
Mercy and Grace on Wheels, Inc.
The Columbus Foundation
Methodist ElderCare Services
The Community Foundation of West Chester/Liberty
Miami University Mid-Ohio Foodbank
The Dayton Arab American Forum
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What’s Next Since the beginning, we have been dedicated to purposefully giving back to the communities where we live, work, and do business. Over the next 12 months, we plan to: • Identify opportunities for a signature investment within our strategic philanthropic pillars • Expand/explore new cause marketing partnerships • Develop engagement in our international volunteer program • Increase employee participation in Matching Gifts, Dollars for Doers, and Workplace Volunteerism
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IMPACT make your
We are IGS. Giving with Purpose
For More Information Visit IGSimpact.com/Donations or email communityinvestment@IGSenergy.com