13164 igs brochure update 2013 a4

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KOPREGEL/CHAPEAU

IGS

INSTITUTE FOR INNOVATION AND GOVERNANCE STUDIES MEDE MOGELIJK GEMAAKT DOOR DREBBEL, CTS & CEPTES

UPDATE 2013



UPDATE 2013

1 ‘We want to excel in a lack of bureaucracy’

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2 Sharing knowledge about safety, security and risks

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3 Detecting fraud in large databases

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4 The electricity system needs to be ‘smarter’

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6 A virtual coach for mental health

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5 Academic Workshop improves care for vulnerable children 7 Data is secure in the Datalab

A publication

that is more than just paper

8 Micro-insurances provide certainty to farmers The risk of living along the water

10 Ecosystems at the heart of wet infrastructure

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11 How much water does it take to make a cup of coffee?

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12 Staff also makes (or breaks) effective human resources management

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13 Chairs

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14 Staff and contact information

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Left: Kees Aarts Right: Sjoerd van Tongeren

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The Institute for Innovation and Governance Studies (IGS) is like a house on the campus. At least, that is the opinion of Kees Aarts, Scientific Director of IGS, and Sjoerd van Tongeren, Executive Director of IGS. To be more precise, it is a house from where social and behavioural scientists establish connections with the other - mainly technical - disciplines at the University of Twente through international research.

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‘WE WANT TO EXCEL IN A LACK OF BUREAUCRACY’

IGS has set quite ambitious goals, namely: multidisciplinary research, broad cooperation, and top international quality. How can these goals be attained? Aarts: ‘We can achieve these goals by focusing on our strengths and seizing the opportunities offered to us by the university. In concrete terms: One of our strengths is public governance, and the University of Twente also excels in nanotechnology, so we are studying the social and administrative consequences of this technology. In addition, we naturally conduct our own research. After all, if we weren’t good at our own field of expertise and at following other parties’ technological developments, we wouldn’t be a serious

discussion partner for nanotechnologists, for example.’ Van Tongeren: ‘Remember that the major European research programmes have been formulated in terms of large social challenges, such as the task to make energy supplies more sustainable, which we have responded to with the Green Energy Initiative. By definition, technological research goes hand in hand with studying the social embedding of technological research. We have fleshed out this principle by giving room to young researchers. This is the reason why we use the metaphor of the house: a house is not there to serve its own purposes, but it is there for the occupants. IGS is not a hierarchical institute that tells its researchers how the world works.’

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This sounds rather abstract. What does this approach mean in actual practice? Van Tongeren: ‘It all starts with talented people. You have to cherish them and give them room to grow. This means that you have to make sure that they receive funding for their research, facilities and networks. We distinguish ourselves by organising major international conferences in Twente several times per year.’ Aarts: ‘For example, we had a promising PhD candidate by the name of Karlijn Morsink. She had built a strong network in the area of micro-insurance on her own initiative. When you see that, you want to engage in a conversation with a talented person like her to see what you can do to reinforce this initiative. In this case, this resulted in us organising a conference in this area of expertise in Twente, for which then Princess Máxima was invited as a speaker. We also made funding for a postdoctoral position available. With this we hope to create a multiplier effect which in the long term would lead to a new focus in the field of experimental economics.’

Aarts: ‘For example, last year we opened our Centre for Risk Management, Safety and Security, in which we combined the whole gamut of research in this area. For instance, we cooperate with the Royal Netherlands Air Force in studying the opportunities and threats of drones, for military applications. Cargo-drones are actually currently being designed. This presents technical challenges, but it also entails major administrative and legal aspects, which you have to consider in connection with each other.’ Van Tongeren: ‘Another example is TEC4SE, a regional project we are leading together with Thales, which supplies systems for naval vessels among other things. These systems have been designed in such a way that they will continue to function even when certain components break down. After all, that would be very important in combat situations. This means that Thales has a lot of expertise in complex data flows. We are wondering whether or not this expertise could also be used in managing crowds of people at large events. In concrete terms: could you use radar, for instance, to monitor the movements of hooligans in a stadium? This is not only a technical issue, but also a privacy and behavioural issue. We love delving deeply into such matters.’ Aarts: ‘Prof. mr. Pieter van Vollenhoven is a Professor with an endowed chair at the Centre for Risk Management, Safety and Security. When the centre was opened, he started a discussion on the balance between citizens’ own responsibility and the government’s responsibility in terms of risks. This is how we also directly contribute to the social debate.’ Over the last two years, IGS has experienced a substantial growth, among other things in terms of behavioural research. What are the results of this growth?

Aarts: ‘It always forces you to reconsider your objectives: where do we want to be in five years? We have formulated seven spearheads we want to place more emphasis on. These spearheads are partly connected to technological developments and partly with our own core areas.’ Van Tongeren: ‘As a small university, we cannot always keep up with the volume of research, but it is our ambition to be in the international top in our chosen spearheads. Obviously, this means we are continuously When you give individual researchers room for faced with management challenges. After all, it concerns development, how can you ensure that their research hundreds of people, from which you have to select the stays relevant to society? most talented individuals, and allow them to develop and grow. We have also abandoned strict research Aarts: ‘These things are not necessarily mutually programming. Not everything needs to be forced into the exclusive. High-quality research has an automatic impact straitjacket of the spearheads. Experimental economics on our context, both on a national and on a regional level.’ didn’t fit in neatly with any of our spearheads, but we Van Tongeren: ‘We also explicitly bring our results to the did offer it room for growth. We want to excel in a lack society, for example, by making the university’s security of bureaucracy.’ theme very concrete.’

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IGS expressly invests in support services such as the Datalab. What was the idea behind the Datalab? Van Tongeren: ‘It was all part of our plan to provide facilities to our researchers. An improved handling of research data is part and parcel of current scientific practice, so we wanted to set up the Datalab for this. Data have to be openly available, or carefully secured if they concern private information. They also have to be verifiable, especially in a time in which research fraud is making the headlines.’ Aarts: ‘Many researchers are focused on the performance indicators: ‘publish or perish’. They run the risk of losing sight of the broader context. As an institute, we have to be acutely aware of this.’ Van Tongeren: ‘Conferences, networks, editorial boards of journals, jury memberships, and so on are also a part of scientific practice. In fact, they are vital elements of scientific practice, even researchers do not score points with them directly. In our experience, a facilitating approach pays off in the long term, both for the individual researcher and for the institute as a whole.’ Aarts: ‘In the last few years, we have won several prizes in heavy competitions and we have successfully acquired funding for large research projects. On the other hand, we have contributed to the development of the Waterfootprint, an indicator of direct and indirect water use of consumers and producers. The Waterfootprint creates awareness of the relation between production chains and water use to stimulate water governance in reducing the negative ecological impact of the Waterfootprint of communities, countries and businesses. IGS can pride itself on good scores in both pure research and in directly relevant social applications. We are proud of that achievement.”

SPEARHEADS Technosciences studies emerging technologies, such as nanotechnology, in relation to the development of knowledge and the interaction between the business world and universities.

Management and Entrepreneurship studies the innovation and corporate developments in mainly technological contexts from different perspectives, such as operational management, organisational theory, organisation and authority, and business ethics.

Innovation of Governance focuses on the relations between citizens and governments at various levels in terms of legitimacy and effectiveness. In addition, research in this area focuses on the shift from a ‘hierarchical government’ to a ‘network government’.

Water, and more specifically, water systems and water management are studied in this area. It is intended to create an understanding of the relations between floods, water scarcity, changes in the ecosystems and human behaviour, which requires a multidisciplinary perspective.

Health combines expertise from the area of psychology, epidemiology, economics, medicine, health sciences and communication studies. Researchers take a design-oriented approach to offer innovative interventions and health-improving solutions as well as solutions for health care.

Safety and Security, which includes risk management and security, is directly linked to social domains such as health, sustainability, water as well as technologies such as ICT, biomedical technology and nanotechnology. Researchers create simulation models for infections, risk management and innovations in the construction industry, and for energy and climate issues.

Education and Training studies the structure of education programmes and policies. Various research and design methods are used to deal with current issues in the design and evaluation of education programmes. 7


SHARING KNOWLEDGE ABOUT SAFETY, SECURITY AND RISKS

The objective of the Centre for Risk Management, Safety and Security is to link academic knowledge and expertise to questions in society that are related to risks, risk management, safety and security.

‘We want to respond to questions from society with as concrete as possible solutions’, explains Irna van der Molen, Coordinator of the centre which was set up in 2012 at the suggestion of Prof. mr. Pieter van Vollenhoven, Professor of Risk Management. ‘Therefore, I speak to many organisations in order to list their needs. The theme is always: how can we help each other? The needs may vary greatly. For example, in the construction industry there is a great deal of knowledge of risk management, but it sometimes lacks a mutual exchange of that knowledge. This is now being acted on by the centre. For example, the centre is coordinating the contribution of researchers from the University of Twente who are involved in the project TEC4SE (Twente Experimental Centre for a Secure Environment). This project combines existing technology with the development of new technologies, for instance to improve the provision of information to assistance workers at large events and in case of emergencies. This does not only involve technical aids, but also the incorporation of the use of technical aids in legislation. ‘We obviously want to know if our plans dovetail with privacy legislation’, says Van der Molen. ‘Other parties involved in this project are Thales and Twente Security Region, so we are close to the actual practice of application.’ Although profound knowledge of safety and security in various sectors forms the backbone of the centre, its strength mostly lies in cross-pollination. Van der Molen: ‘The security procedures in one area may be a stimulus to other areas. It is not likely that you can adopt procedures as is, but at least they will give you something to think about. I recently introduced someone working in the assistance sector who is responsible for devising methods for training people to someone from health care who has very innovative ideas about that subject.’ In addition to national issues such as construction, health and assistance, the centre also focuses on international issues such as cyber security, stability in conflict areas and water supply. In the area of water supply, we hope to set up a consortium with some Palestinian universities’, explains Van der Molen. ‘Access to water in regions such as the Middle East is one of the major security issues, although we are hardly aware of that here in the Netherlands.’

www.utwente.nl/safety

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DETECTING FRAUD IN LARGE DATABASES The Dutch Fraud Initiative (DFI) has only recently been set up, but it has already achieved a lot, including methods for detecting bankruptcy fraud and insurance fraud in large data sets.

‘Although I work as a behavioural scientist now, I do have a background in mathematics, statistical models to be more precise’, says Bernard Veldkamp. ‘Some years ago, Professor Theo de Vries and I thought: ‘Could you also apply these methods in dealing with social issues?’ We were thinking along the lines of fraud detection. After all, the instances of fraud usually increase in times of economic crises.’ ‘Our first major project concerned bankruptcy fraud. The Public Prosecution Service in the north-east Netherlands had previously determined manually that fraud is committed in 20% of all bankruptcy cases. We received access to data in the justice system, of the Chamber of Commerce, of banks and also of any criminal records of the parties involved. By linking those data to the knowledge of experts in the justice chain, it turned out that our models were able to accurately predict which cases would be suspect. This means that the justice department is able to trace fraud more directly.’ ‘After this project, we started with insurance fraud. All insurance companies have a department which deals with the detection of fraud. If that department focuses all of its attention on one specific case, which turns out not to be an insurance fraud case, this is a major waste of time. By screening potential high-risk cases, you can

gain a lot. Our statistical analyses are accurate in ninety per cent of cases. The analyses are pretty detailed, too. For example, if a health care provider in region x submits a bill for disease y to the amount of z, you still have to study it in more detail. After all, it is just statistics, meaning we do not detect the fraud in itself, but suspect patterns.’ ‘When we had finished a couple of projects like this, we decided to make it a spearhead in our research and to call ourselves DFI. That was back in 2012. This field of study is now booming at the international level. We cooperate closely with the National Fraud Authority of the British government as well as with an international accountants’ office that is interested in detecting fraud in annual reports. We acquired a research project from the United States which involves the detection of irregularities in exams.’ ‘Our research methods, so-called regression trees and neural nets, are very rudimentary still. Once the techniques have become more advanced, we will be able to detect even more. Incidentally, the most substantial benefit is the use of statistics in fraud detection. The use of complex statistics in fraud detection apparently has a major preventative effect.’

www.utwente.nl/dfi 9


THE ELECTRICITY SYSTEM NEEDS TO BE ‘SMARTER’ Left: Thomas Hoppe Right: Albert Molderink

An increasing amount of people are installing solar panels on their roofs, which means they are becoming their own

It is not possible to store electricity in large quantities. Therefore, the supply and demand in the electricity network will have to be as balanced as possible. This is relatively easy to achieve if the generation of electricity takes place in a limited number of flexible power stations. But, how can you arrange this if tens of thousands of households offer a fluctuating amount of electricity? This is the motivation behind the multidisciplinary research programme called Route ‘14 Smart Grids of the University of Twente, which aims to create smarter electricity networks to keep the balance between supply and demand steady in a smart and innovative way. The Institute for Innovation and Governance Studies (IGS) is participating in this research programme. Public administrator Thomas Hoppe is one of the researchers of the project and is also a member of the European research network ESEIA (European Sustainable Energy Innovation Alliance),which is studying this theme from different disciplinary angles. ‘When smaller producers start to supply electricity, this will eventually lead to a shift in power’, he says. ‘The current situation in the Netherlands is barring a few exceptions, it is illegal to distribute electricity if you are not a network administrator. In fact, even neighbours are not allowed to sell each other generated green electricity. This will have to change, because it is one of the important preconditions to creating smart networks and self-supporting neighbourhoods. These often legal

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producers of green electricity. It is only a glimpse of what is in store for us in the future, in which energy production and energy use will radically change. In order to make this future possible, people will not only have to take into account the technical aspects, but also the administrative issues.

and administrative issues are an essential element in making smart networks possible in the Netherlands. Unfortunately, not many lawyers and public administrators are currently involved in this area, which is a shame, because these issues do need to be solved eventually.’ ‘Furthermore, we need to also consider the future. This will lead many fundamental questions being raised of when and how people will be allowed to supply electricity to each other. For instance, how do you pay each other for electricity? What kind of contracts will you have to draw up? And who is going to be responsible for any interruption in the supply?”


Behaviour

Smart meters

In view of the fact that producing consumers will have more ‘power’, they will become important players in the management of electricity use. In order to give them an idea of what is in store, the ‘energy house’ was created. ‘This mostly shows how to gain insight into the consumption per appliance by means of process engineering”, explain Hoppe’s colleague Albert Molderink, who is more involved in the technical aspects of smart grids. ‘For example, can you operate an electric kettle on batteries? Most people have no idea.’ Meanwhile, they have sought out cooperation with behavioural scientists in order to study consumer behaviour. Molderink: ‘If the sun shines and there is a surplus of electricity, will people quickly charge their cars, or do they only do that if they will benefit financially? There are some theories on this subject, but we hope to be able to study it in actual practice: people will get an app that provides them with the price of electricity and we are going to map out how this influences their behaviour.’ The changing landscape of energy could even create a market for new types of companies, thinks Molderink: ‘This could be companies that trade in flexibility. People who are willing to adapt their energy consumption to the demand will receive a financial bonus. Those who always want maximum availability pay more. Communities are already being set up, such as the local energy initiative in Lochem, Lochem Energy.’

Policy, market, engineering and technology and consumer behaviour come together in the application of so-called ‘smart meters’. In the Netherlands, they are mainly associated with automatic meter reading by energy companies. Some critical comments can be made about this regarding privacy and privacy legislation. Smart meters however can also be used from a less controversial perspective, namely by consumers who will gain insight into their energy consumption, which will enable them to manage their consumption themselves. Molderink gives an example: ‘We have been trained to do laundry at night when electricity is cheaper. But if we generate more solar energy, it may be cheaper to do laundry during the day.’ In fact, in a really smart network, the washing machine itself determines when the energy is abundantly available, and therefore the cheapest, and will switch itself on. ‘You can also devise algorithms for refrigerators to make them cool and freeze at favourable times, so that it is not a bad thing when the temperatures rises later on’, says Molderink. ‘It wouldn’t matter that much for one household, but if an entire city would do this, this could be very beneficial.’

www.utwente.nl/greenenergy

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There are many guidelines and protocols in youth healthcare. It is not always easy for the professionals in the field to enforce them all. The Youth Academic Workshop in Twente wants to lend a helping hand.

ACADEMIC WORKSHOP IMPROVES CARE FOR VULNERABLE CHILDREN ‘Child abuse comes in many forms’, explains researcher Annemieke Konijnendijk. ‘For example, there may be physical abuse, but also emotional neglect. It is important for assistance workers to take the right steps as soon as suspicions arise. In order to help doctors and nurses in youth healthcare in this area, a guideline has been drawn up. With the introduction of the Domestic Violence and Child Abuse Reporting Code Act assistance workers involved in a family have even become obliged to take certain steps when child abuse is suspected.’ Konijnendijk, who has two appointments, one at the university and one at the youth healthcare department of the Twente Municipal Health Service is researching how the application of the guideline works in actual practice. In cooperation with the fourteen municipalities in the

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region she is bringing the reporting code to the attention of schools and day nurseries. This also yields insight into the manner in which teachers and assistants apply the reporting code in the field as an obligation in addition to their regular work. ‘It is important for a sound prevention of child abuse that people cooperate well in the chain’, says Konijnendijk. ‘Good information exchange is therefore essential. However, healthcare professionals are bound by professional secrecy: they are not at liberty to tell everything to everybody. The question is how to balance this against a duty of care.’ In addition to organisational issues technology also plays a role. Professionals in youth healthcare have been using digital files for a couple of years now. It would be good if the reporting code were included in the digital file so that

the computer shows the follow-up actions that need to be taken in case of certain signals and in which time frame. To this end, Konijnendijk, a Master student and eHealth researcher Saskia Kelders are developing a digital tool. Konijnendijk has also distributed a questionnaire among seventeen youth healthcare organisations in the Netherlands to research which factors influence the application of the guideline. This allows her to gain knowledge at various levels. ‘The knowledge of theory and practice which I link in my research may eventually lead to the adaptation of the guideline’, she says. ‘This way, the Youth Academic Workshop in this region will contribute to better care for vulnerable children.’


Photo: Gijs van Ouwerkerk

Taboo subjects such as depression may benefit from the low threshold offered by virtual therapy. But, how do you set up an effective therapy? Saskia Kelders is

A VIRTUAL COACH FOR MENTAL HEALTH

discipline, there is extensive knowledge about which interventions work. It is not just known yet to what extent this also applies to an online context. In the pilot project, half of the people received automatic feedback and the other half received advice from a counsellor. This enables us to measure how people When I started out in the discipline of eHealth, it was responded to the different reactions. largely wide open, says Kelders. Some things had been One of the results was that people expected fast developed, but people hadn’t studied if and how it feedback from an online application. This means that a worked. The first thing I helped to develop was an online healthcare worker in an online application cannot save tool for the Netherlands Nutrition Centre to help people in up all the questions and answer them all once a week, developing healthy diet and exercise habits. I learned a lot because people will give up while waiting for an answer. from it, although the application was not that effective in The relatively large amount of text that is needed makes the end. It became clear to me that the extent to which it such a tool less suitable for people with little computer was used differed greatly. And I wanted to know if it was experience. However, people were able to open up because of the people or because of the technology. about their problems faster than in a ‘regular’ session, In order to find out, Kelders set up her own pilot project, which is a common phenomenon of the internet. an application for people with depressive symptoms. We are standing on the threshold of the development Seeing that they had everything under control, she was of virtual health coaches, according to Kelders. better able to look at the success and failure factors of Marketing has much more knowledge about how to this form of eHealth, as digital tools in healthcare are convince people to do something online. The healthcare also referred to. industry may learn a lot from marketing, but also from First of all, I held many interviews with experts and the gaming industry. Unfortunately, this is still too people from the target group, says Kelders. In this expensive to experiment with.

studying just this.

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DATA IS SECURE IN THE DATALAB

Scientists are collecting and analysing an increasing amount of data. This date has to be

‘Imagine you are conducting research into post-partum depression. This means at certain moments you have to link up highly personal data from different sources to each other. The law sets strict requirements to the handling of such data. Not every researcher knows how to process data according to the rules in a way that can be used in a scientific way. The Datalab has this expertise as well as a safe infrastructure. Obviously, you are not allowed to save this type of data onto a USB-stick and work on it at home. We often have data here which fellow researchers are not allowed to access, let alone running the risk of it falling in the hands of an unknown person.’ The Datalab offers an infrastructure of knowledge, software and hardware which supports science in the broadest sense of the word. In eHealth applications, for example, it often concerns personal medical data. A secure environment that ensures privacy will be the decisive factor in using the Datalab. In other cases, the sheer size of the dataset will require assistance. For instance, there is an on-going research project which involves the monitoring of Twitter messages in order to study if it is possible to deduce political trends from social media. Two servers are continuously collecting and processing tweets. Researcher Adrie Dassen: ‘If you collect huge amounts of data, you also collect non-usable data. The question

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carefully stored and processed, but it also has to be verifiable for third parties. The Datalab is helping researchers do just that.

is how to make the data relevant. People on Twitter often do not abide by grammatical rules and the hashtags are also continually changing. We can learn a lot from this.’ Data policy Few universities are systematically concerned with data policy, states Dassen. But this is necessary now that data is becoming a more and more central theme of science. ‘For example, an increasing amount of magazines want the underlying data presented in articles, so that the research can become replicable’, says Dassen. ‘Datalab helps to create the right format for the data and make them accessible to third parties. In exceptional cases, Datalab can also help cleaning up contaminated data.’ Since individual scientists are often not aware of the technical, legal and ethical standards of data policy, the Datalab also feels responsible for providing information.

www.utwente.nl/datalab


A PUBLICATION THAT IS MORE THAN JUST PAPER Traditional scientific publications consist of text and illustrations on paper. However, digital publications offer many more possibilities. Social psychologist Jan Gutteling even won an award for an enriched publication.

In an article titled ‘Don’t panic’ Jan Gutteling analysed how Dutch people handle the fact that they live in an area with a high risk of floods. He could have just wrote the article on paper, but he decided to make use of tools developed at the University of Twente in order to present the publication in a context. He won the SURF Verrijkte Publications (SURF Enriched Publication) award for it. He opens the publications with a click of the mouse. The graphic presentation clearly shows at a single glance which institutions and persons are involved in the publication. In addition to the body of the text, several supporting documents are a part of the publication, such as the results of a survey into the risk perception of inhabitants of Dordrecht. Clicking on one of the elements makes detailed information visible within its substantive context. Research data can also be linked to the publication. ‘This form makes a publication more accessible than an article in a journal, which is often only read by insiders’, thinks Gutteling. ‘It is relatively more work for the author, but it does help other people. This is also a concrete application of the concept of valorisation of science. Many more enriched publications have been entered into Narcis, the database of the Royal Netherlands Academy of Arts and Sciences (KNAW).’ The publication is available here: http://escape.utwente.nl/graph/560

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After micro-credits, a new financial instrument has been developed for the poorest people in the world: micro-insurance. Investing in a piece of agricultural equipment thus becomes less risky, which would otherwise have reduced a farmer to poverty in times of drought.

MICRO-INSURANCES PROVIDE CERTAINTY TO FARMERS ‘Even when I was small I wanted to help the poorest people in the world’, explains researcher Karlijn Morsink. ‘That is why I first started studying medicine, but I switched to business administration because I could channel my creativity more in that area. For my graduation project I researched how small companies in Himachal Pradesh, a region in India, made the choice of investing in technology, or not. I learned how complex the issue of poverty is. It is not just about access to credit, but also to a person’s self-image and how they assess their own chances of success.’ ‘In the Netherlands, we are used to taking out insurance to cover major set-backs. There, they don’t do

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that. Therefore, they are less inclined to take risks, which hinders investments. In more extreme cases, such as the ones I saw in the Philippines, people make detrimental decisions in emergency situations, such as taking their children out of school and selling means of production. With an insurance, they could have prevented this from happening.’ ‘After some time in Darjeeling, another part of India, and in Kenya, my interest in choices and uncertainties had grown even more. I wondered how I could take away those insecurities. For my PhD research I chose an economic approach.’


Games ‘Experimental economics is a method which has received more recognition in the last ten years. You not only develop theoretical models, but you also test them in actual practice, so that you have much more precise knowledge about the effect than if you were only to calculate the models in theory. In my case, this means that I have developed and tested models in the field about choices poor households have to make about whether or not to take out micro-insurance.’ ‘In Ethiopia, I played out several scenarios with various groups of farmers and various types of insurances. We asked farmers what their plans were: which type of crops, which seeds, how much fertilizer, how much labour? We then offered them several different types of insurance against the effects of drought. Some insurance policies paid out depending on the mark on the rain gauge, others based on the average harvest yield. Under one insurance policy, money was paid out collectively, another paid out to individual farmers.’‘We used chips on a board to make the game easy to understand. A dice determined the amount of rainfall. It was great to see how enthusiastic the famers were about the game, because it gave them insight into their decisions. All sorts of insurance types turned out to work well, in the sense that it encouraged farmers to invest in their crops. The extent to which the farmers invested in their crops, however, differed.’ ‘We are still looking for the ideal measuring method. Many investments have been made in rain gauges, but they are beneficial to the ones who live the closest to the rain gauge. That is why I doubt that this type of insurance

would work. Another option is to use satellite data, but the data are not accurate enough. They probably will be in five years or so, I think.’ ‘It is not enough, by the way, to have a tested business model. We in the West assume that an insurance will pay out if you are entitled to it. This is not self-evident in countries with little legal certainty. You will have to convince people that an insurance policy is reliable. There are often informal insurance systems, in which people know they can count on each other in emergencies. The introduction of a formal insurance system is not intended to push away the informal system.’ Oxford ‘As a post-doctorate researcher at the Laboratory for Social Interactions and Economic Behaviour (LSEB) I am continuing my research. For instance, I want to go back to Ethiopia to conduct experiments to study the relationship between formal and informal insurances. The application of experimental economic is, however, much wider. After all, people make decisions in all sorts of contexts. It is great to see that other researchers of IGS also start working on these ideas.’ ‘I divide my time between Twente and Oxford, where I am a researcher at the Centre for the Study of African Economies (CSAE), the leading institute in my field of study. If you want to set up a centre of expertise such as the LSEB you have to have contact with the top. But the best thing is that I can do something for the poorest people on the planet. In this respect I’m still that little six-year-old girl.’

www.utwente.nl/lseb 175


THE RISK OF LIVING ALONG THE WATER In the Netherlands and other Western countries people want to live along side water so badly that they are willing to pay more for the privilege. But in developing countries the poor live along side or even in the water because they have no other choice. Tatiana Filatova wants to find out which economic, social and psychological factors determine that behaviour.

In many Western cities, people look for houses based on their needs and budget. This often results in circles around the city centre: the closer to the centre, the more expensive the houses. This is different for cities situated along the sea coast or a river: people tend to favour living close to the water. However, these locations present risks, although inhabitants are hardly aware of them. ‘I study how people assess and weigh risks’, says Tatiana Filatova. ‘The interesting thing is that economic and psycho-social models do not match in this case. This is because economic models start from the idea that people make rational decisions, while this is not always the case in actual practice, particularly in uncertain situations. They usually overrate the benefits and underestimate the risks. Human preferences are furthermore not consistent. After a disaster, there is a huge change in house prices in the affected areas, but five years later this effect will have subsided.’ The big question is if with a higher frequency of disasters, for instance as a result of climate change, confidence may be reduced, such as in the case of a run on a bank when people lose confidence all of a sudden and the

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bank collapses. Filatova received a VENI grant from the Netherlands Organization for Scientific Research (NWO) to research this topic further. ‘Since traditional economic models are not designed for behavioural changes and social interactions, I combine computer simulations of human behaviour on the land market with observations of human decisions in a laboratory’, she explains. ‘I am mostly interested in the combination of policy and the sum of all individual choices in the economic context of climate change. I focus on the question of how behavioural changes on the micro-level, thus individual decision-makers, may lead to shifts on the macro level.’ The impact of such individual choices is already evident in countries such as Bangladesh, where people are currently migrating from coastal areas to safer parts of the country. It is important for governments to recognise such movements in time. The Netherlands is rich enough to continue to further strengthening the dikes so that people can live along the water. ‘But, as many scientists across the world are realising’, warns Filatova, ‘in the long term this situation is not tenable.’


Photo: Gijs van Ouwerkerk

ECOSYSTEMS AT THE HEART OF WET INFRASTRUCTURE

Wet infrastructures, such as ports, sluices, dams, rivers and canals, the natural tide, the current and the wind distribute the sand along the coast for the benefit of protecting without taking account of the and maintaining the coast, for recreational purposes, to create dunes and for the benefit of nature. impact on nature. This leads to The essential component of Constructing with Nature is innovative concepts, which can also that it considers the entire chain in construction projects, according to Lulofs: ‘The Sand motor itself is obviously be applied outside the Netherlands. the most visible to the public, but that sand has come from somewhere. We have also studied how you can construct the wells, which you need to dig in the seabed in such a way that you support nature.’ Various other studies tested open estuaries such as the ‘The new approach gathered steam in 2007’, explains Eastern Scheldt and closed estuaries such as IJsselmeer public administrator Kris Lulofs, who has been a member lake. In cooperation with the authorities of Singapore, of the programme board of the national innovation and among other things, tropical coasts are also studied. research programme ‘Constructing with Nature’ since The latter more or less states the international importance that year. The programme has been awarded a place of the Dutch top research in the area of water. ‘After the in the top sector of water by the Dutch government. 1953 Flood we took the initiative in innovating the wet ‘The ecosystem is at the heart in the development infrastructures’, says Lulofs. ‘We are still leading the way and design of the infrastructure. Knowledge of the now.’ ecosystem leads to construction based on natural forces Lulofs explains that the second phase of the programme and with positive effects on the quality of the ecosystem. also focuses on the Dutch basin system, innovation of It is a highly multidisciplinary approach in which physical, reedy banks, the Wadden Sea and multiple international morphological, hydraulic, ecological and administrative applications. ‘The EU is also starting to come around to knowledge come together.’ this ecological approach, so we know that we’re on the One of the most appealing tests in this approach is the right track.’ Sand motor. Along the Dutch coast, a 128-hectare peninsula has been created with sand in such a way that www.utwente.nl/water

are nowadays not constructed

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HOW MUCH WATER DOES IT TAKE TO MAKE A CUP OF COFFEE? It takes a quarter of a litre of water to make one cup of coffee, but the production of the coffee beans takes as much as 280 litres if you also count the water that is needed to grow and roast the coffee beans. Therefore, in order to make water use sustainable it is vital to know how much water people need for their food and other necessities of life.

Water is scarce, and not distributed equally across the world. All the more reason to use it wisely. The water footprint, developed at the University of Twente, maps out how much water is needed for the production of consumer goods such as crops. For example, one kilo of wheat requires more water than one kilo of maize, but this partly depends on the place where it is grown. Energy is needed to bake a bread of that maize or wheat, such as electricity for the stove, and it also takes water to generate that electricity. For this reason, researcher Winnie Gerbens-Leenes also applies the water footprint to energy, ranging from hydropower to solar energy and power plants.

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The connection is even more extreme in the case of biofuels. She explains: ‘Biofuel and bio-ethanol use a lot more water than fossil fuels. These are the so-called first-generation biofuels, extracted from amongst others rape seed, maize and sugarcane. The second generation, which is extracted from agricultural waste, uses less water, because the water that would have been needed for the crops can now be distributed over food and fuel. The third generation, consisting of biofuels from algae, also make more sparing use of water than the firstgeneration biofuels.’ Knowledge of the water footprint of crops and fuels is vital in ensuring the primary necessities of life for an ever-growing world population and in handling scarce water in the right manner. For example, countries may decide to move the production of particular crops to other regions where they can be produced more efficiently. It may even be better to import some crops than to grow them yourself, because they can be produced with less water elsewhere. International agreements may be an option or even necessary. The first signs are there that the increased demand for biofuels - and thus increasing prices - are limiting the availability of crops for the production of food, because maize is turned into bio-ethanol for cars instead of flower for bread. Gerbens-Leenes: ‘When we concentrate on sustainability, we often focus on energy and carbon dioxide emissions which is needed to produce something. We show that water is also an important natural resource which you can only use once.


STAFF ALSO MAKES (OR BREAKS) EFFECTIVE HUMAN RESOURCES MANAGEMENT In a shared service centre (SSC), organisations combine human resources management (HRM) activities which are similar in all departments, such as payroll and personnel administration, trainings or staff recruitment. The idea behind this is that it offers benefits of scale as well as increases the quality of HRM services. But does it actually work?

Normally, you would expect managers to protest when power is taken away from them about the manner in which they handle staff. In actual practice, managers and staff are very pleased with the services of a central HRM department in an organisation, although the expected cost savings often fails to occur. Researcher Jeroen Meijerink wondered what the success factors are. ‘I conducted research in nineteen organisation with a total of six thousand employees’, he says. ‘The contentment with SSC services turned out to be very diverse, even among clients with exactly the same shared service centre.’ This gave rise to the notion that the success factor not only depends on the central service department itself. Further research showed that particularly knowledge of the service provision model with employees is crucial. Meijerink: ‘Many complaints about the SSC could be traced back to the same decentral complaining actors. This includes managers who leave travel expense claims on their desk too long. Staff complains that the central department does not pay out, while the problem does not actually stems from the central department.’ Meijerink also observed that the devised human resources policy often deviates from policy as it is applied in actual practice. This is often because the policy model was devised for managers. In reality, staff also has some influence on human resources policy, for instance through

the way they enter into a annual performance appraisal. ‘The policy may prescribe that the interview should be about development options, but if the employee thinks that it is intended to judge him or her on his or her results, the interview will not go as planned. In other words, employees influence the implementation and effectiveness of human resources policy’, says Meijerink. ‘I hope to conduct further research into subject in the next few years.’ Fulbright In 2012, Meijerink was given the opportunity to spend some time in the United States thanks to the prestigious Fulbright scholarship in order to compare shared service centres with Dutch ones. ‘They have advanced much more in this area in America’, says Meijerink. ‘Shared service centres over there are mostly concerned with policy development and coordination. The implementation of HRM activities is often outsourced to external parties. In the Netherlands, payroll administration, for instance, is viewed as a core task. In the US, this task is usually completely outsourced.’ His experiences in the United States cannot be ‘copy-pasted’ into the Dutch situation, warns Meijerink. Regulations and corporate cultures are too different for that. However, it never hurts to have an open view.

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Name Chair Phone Email Website

Prof.dr. Kees Aarts Political Science +31 53 489 3251 c.w.a.m.aarts@utwente.nl www.utwente.nl/mb/pa/staff/aarts/

Our research focuses on the relationship between citizens and their government in multilevel political systems. Core topics include the legitimacy of government and administration and its relationship with the innovation of governance. In our research, we draw on a broad range of theoretical frameworks and build on insights from a number of social science disciplines. An emphasis on social science methodology is common to all our research endeavours. Key publications Kees Aarts, André Blais and Hermann Schmitt (eds.) (2011), Political leaders and democratic elections. Oxford: Oxford University Press. Fournier, Patrick, Henk van der Kolk, R. Kenneth Carty, André Blais, and Jonathan Rose (2011) When Citizens Decide, Lessons from Citizen Assemblies on Electoral Reform, Oxford university press, Oxford.

Name Chair Phone Email Website

Prof.dr. Hans Bressers Policy Studies and Environmental Policy +31 53 489 3195 j.t.a.bressers@utwente.nl www.utwente.nl/mb/cstm/staff/cv/bressers.doc/

The research of the group concentrates on governance issues for a wide range of topics related to sustainable development. A first research theme is ‘sustainable energy transition’. The group provides the social science component of the related UT Route 14 theme and focuses on biobased economy and smart energy systems. A large new FP7 project COMPLEX studies modeling issues in climate mitigation. The extensive work on ‘water governance’ studies the qualities of the governance context in various Dutch, European and global cases of water management and developed its Contextual Interaction Theory into a methodology of analysis. Within the Topsector Water business case Building with Nature also the governance studies are contributed. The group manages the IGS supported Twente Water Centre, representing the whole of the UT water research. The same holds for the global research network ‘Greening of Industry’. Continuous attention is paid to ‘regional sustainable development’, that can relate to energy and water, but also often have a broader sustainability outlook including economic and social viability. Key publications Hoppe, T., J.Th. A. Bressers, and K.R.D. Lulofs. (2011). Local government influence on energy conservation ambitions in existing housing sites - plucking the low-hanging Fruit. Energy Policy, Vol. 39, pp. 916-925. Hans Bressers and Cheryl de Boer (2013), Contextual Interaction Theory for Assessing Water Governance, Policy and Knowledge Transfer, in: Cheryl De Boer, Joanne Vinke-de Kruijf, Gül Özerol, Hans Th. A. Bressers (Eds.) (2013) Water Governance, Policy and Knowledge Transfer: International Studies on Contextual Water Management. Oxford UK, New York USA: Earthscan – Routledge, pp. 36-54.

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Name Chair Phone Email Website

Prof.dr. Ernst Bohlmeijer Mental Health Promotion +31 53 489 6046 e.t.bohlmeijer@utwente.nl www.utwente.nl/gw/pgt/mw/bohlmeijer.doc/

The Department of Psychology, Health and Technology designs psychology-based technological interventions aimed at promoting health and well-being. Key objectives are innovation in research methods, including methods of e-health design, monitoring of patient outcomes and change processes, such as the ROMAportal (Rheumatology Online Monitoring Application); influencing behavior to stimulate resilience, like in the project ‘Voluit leven’ (from an acceptance and commitment therapy perspective) and in the project ‘Op verhaal komen’ (based on narrative psychology); and the implementation of innovative technologies in health promotion practice through collaboration with rehabilitation centers, hospitals and mental health institutions. Key publications van Uden-Kraan, C.F., Drossaert, C.H.C., Taal, E., Seydel, E.R., van de Laar, M.A.F.J. (2009). Participation in online patient support groups endorses patients’ empowerment. Patient Education and Counseling, 74 (1), pp. 61-69. Fledderus, M., Bohlmeijer, E.T., Pieterse, M.E., Schreurs, K.M.G. (2012). Acceptance and commitment therapy as guided self-help for psychological distress and positive mental health: A randomized controlled trial. Psychological Medicine, 42, 485-495.

Name Chair Phone Email Website

Prof.dr. Bas Denters Public Governance +31 53 489 3198 s.a.h.denters@utwente.nl www.utwente.nl/mb/pa/staff/denters/

Our research focuses on innovations in public administration, with an emphasis on local government. Major topics include: effectiveness and legitimacy of local democracy, the citizen – government relations, citizens’ initiatives and citizen participation and the constitution of collaborative governance. Key publications Rosema, M., Denters, S.A.H. & Aarts, C.W.A.M. (2011). How Democracy Works: Political Representation and Policy Congruence in Modern Societies. Amsterdam: Pallas Publications / Amsterdam University Press. Bakker, J.H.M., Denters, S.A.H., Oude Vrielink, M.J. & Klok, P.J. (2012). Citizens Initiatives: How Local Governments Fill their Facilitative Role. Local Government Studies, 38 (4), (pp. 395-415).


Name Chair Phone Email Website

Prof.dr. Geert Dewulf Planning and Development Construction Management and Engineering +31 53 489 4047 g.p.m.r.dewulf@utwente.nl www.utwente.nl/ctw/cme/About_the_group/Employees/

The research focuses on public private partnering, strategic planning, and asset management. The research emphasis is on the integration of planning and design and the way interests of stakeholders of the construction process are managed in the planning and design phase. The research group received several grants from NWO, STW and is involved in various EU research projects. Key publications Dewulf, G., Blanken, A. and W.D. Bult-Spiering (2012). Strategic Issues in Public-Private Partnerships; Second Edition. Wiley, Oxford. Seijger, C.; Dewulf, G.; Otter, H. and J. van Tatenhove (2013) Understanding interactive knowledge development in coastal projects. Environmental Science & Policy, 23, pp. 103-114.

Name Chair Phone Email Website

Prof.dr. Ellen Giebels Social Psychology of Conflict and Safety +31 53 489 5272 e.giebels@utwente.nl www.utwente.nl/gw/pcrv/en/emp/giebels.doc/

From a (social) psychological perspective we deal with issues in the field of risk perception and communication, conflict and crisis management and antecedents of risky, antisocial and criminal behavior. We conduct many of our projects in collaboration with partners such as the police, the judiciary, the Ministry of Defence, the NVWA, and the RIVM. Key publications Margôt Kuttschreuter , Jan Martien Gutteling & Maureen de Hond (2011): Framing and tone-of-voice of disaster media coverage: The aftermath of the Enschede fireworks disaster in the Netherlands, Health, Risk & Society, 13:3, 201-220 Elze G. Ufkes, Ellen Giebels, Sabine Otten, Karen I. van der Zee, (2012), ’The effectiveness of a mediation program in symmetrical versus asymmetrical neighbor-to-neighbor conflicts’, International Journal of Conflict Management, Vol. 23 Iss: 4 pp. 440 - 457.

Name Chair Phone Email Website

Prof.dr. Bärbel Dorbeck-Jung Regulation and Technology +31 53 489 3252 b.r.dorbeck-jung@utwente.nl www.utwente.nl/mb/pa/staff/dorbeck_jung/

The research focuses on the effectiveness and legitimacy of regulatory governance arrangements related to nano and health technologies (2 PhD projects and 1 PostDoc funded by the Dutch NanoNext programme, 1 PhD funded by NWO). Recently, the scope has been extended to regulatory aspects of responsible research and innovation. This research is funded by the European Commission (ResAgora project, in collaboration with Prof. Kuhlmann). Key publications Special Issue of the journal Nanoethics April 2013 on nanotechnological regulation with 5 articles of 5 members or the research group (Vol. 7 issue 1) Dorbeck-Jung, B.R. & N. Chowdhury, ‘Is the European medical products authorization regulation equipped to cope with the challenges of nanomedicines?’ (Law & Policy 33(2), April 2011, 276-303.

Name Chair Phone Email Website

Prof.dr. Cees Glas Research Methodology, Measurement and Data Analysis +31 53 489 3565 c.a.w.glas@utwente.nl www.utwente.nl/gw/omd/Medewerkers/medewerkers/glas.doc/

The research program of the department Research Methodology, Measurement and Data Analysis focusses on the development and application of innovative research methods, measurement methods and statistical methods in educational evaluation and evaluation in health psychology. Regarding educational evaluation, the program focuses on the relation of school factors and educational productivity and effectiveness, and on educational assessment in examinations, tests and educational surveys. Regarding health psychology, the program focusses on innovative measurement methods (such as computerized adaptive testing) of the patient perspective (such as quality of life and physical disabilities). The development of statistical methods focusses on latent variable modeling in a Bayesian framework using Markov chain Monte Carlo (MCMC) computational methods. Key publications Geerlings, H., Glas, C.A.W., & van der Linden, W.J. (2011). Modeling Rule-Based Item Generation. Psychometrika, 76, 337-359. Klein Entink, R.H. Fox, J.-P., & van den Hout, A. (2011). A mixture model for the joint analysis of latent developmental trajectories and survival. Statistics in Medicine, 30, 2310-2325.

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Name Chair Phone Email Website

Prof.dr. Aard Groen Innovative Entrepreneurship +31 53 489 2885 a.j.groen@utwente.nl www.utwente.nl/mb/ba/staff/groen/

The research focuses on establishing a fundamental understanding of innovation and entrepreneurship / business development, predominantly in technological contexts. Factors taken into consideration have their origin in operations management, organization theory, organizational behaviour, business ethics, strategy, marketing and communication, international management and entrepreneurship.

Name Chair Phone Email Website

Prof.dr. Nico Groenendijk European Economic Governance +31 53 489 4106 n.s.groenendijk@utwente.nl www.utwente.nl/mb/pa/staff/groenendijk/

Our research deals with the application of fiscal federalism theory to the division of fiscal and regulatory competences within Europe, between the EU, nation states, regions and local governments. This includes research on enhanced cooperation and other flexible (“smart”) arrangements for cooperation. We also do research on multi-level regulation of specific economic domains/markets, especially a) financial markets, and b) the multi-level European patent system. Special attention is paid to innovation and the regional dimension of Europe 2020, i.e. the involvement of regional actors in the development and implementation of the Europe 2020 policy agenda, especially in provision of public services. Key publications Nico Groenendijk (2012), Enhanced cooperation under the Lisbon Treaty. In: S. Dosenrode (ed.), The European Union after Lisbon: Polity, Politics, Policy. Farnham, UK: Ashgate, UK, 95 – 110. Shawn Donnelly (2012), Institutional Change at the Top: From the Financial Stability Forum to the Financial Stability Board. in R. Mayntz (ed.), Crisis and Control: Institutional Change in Financial Market Regulation. Frankfurt/M: Campus and University of Chicago Press, 263-77.

Name Chair Phone Email Website

Prof.dr.ir. Joop Halman Innovation Processes +31 53 489 3934 j.i.m.halman@utwente.nl www.utwente.nl/ctw/cme/About_the_group/Employees/

Prof. J.I.M. (Joop) Halman is professor of technical innovation, in particular innovation in construction. The research focuses on the organization and management of innovation projects and innovation programs, the methods of decision-making within innovation projects and the diagnosis and management of risks in innovation projects. A specific focus of research concerns the development and implementation of sustainable and cradle-tocradle concepts in construction. Key publications Halman, J.I.M., Hofer, A.P. and Vuuren, W. (2003) Platform driven development of product families: Theory versus practice, The Journal of Product Innovation Management, Vol. 20, no 2, pp. 149-162. Keizer, J.A., Halman, J.I.M. and M. Song, (2002) From Experience: Applying the Risk Diagnosing Methodology RDM, The Journal of Product Innovation Management, Vol. 19, no 3, pp. 213-233.

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Name Chair Phone Email Website

Prof.mr.dr. Michiel Heldeweg Public Governance Law +31 53 489 3241 m.a.heldeweg@utwente.nl www.utwente.nl/mb/pa/staff/heldeweg/

Research builds upon Public Law (esp. Constitutional and Administrative Law), and addresses issues of Public Governance in Europe. Core theme is that of ‘Smart Rules & Regimes’, concerning the role of law & regulation in technological innovation. This calls for special attention to: the concept of the regulatory state (e.g. matching public & private interests); the role of hybrid organizations (e.g. PPP) and hybrid regulation (e.g. tradable certificates); legal design methodology (e.g. models & guidelines). Main areas of application are Sustainable Energy, Safety & Security and Telecommunication. Key Publications Heldeweg, M.A. and M.Ph.Th. Sanders, Good Legal Governance in Authoritative Public-Private Partnerships. Conceptualising Legitimate Partnerships with Public Authority, European Procurement & Public Private Partnership Law Review 2013/2. Heldeweg, M.A. & René J.G.H. Seerden, Environmental Law in the Netherlands, International Encyclopaedia of Laws Series, Wolters Kluwer Law & Business 2012, 256 pp.


Name Chair Phone Email Website

Prof.dr.ir. Arjen Hoekstra Water Management +31 53 489 3880 a.y.hoekstra@utwente.nl www.utwente.nl/ctw/wem/organisatie/personeel/

The research focuses on understanding the natural and socio-economic processes behind water scarcity, pollution and flooding. The group takes an interdisciplinary approach, linking the natural, social and policy sciences and is involved in various international research projects. The group is recognized as the global leader in the field of water footprint assessment studies. Key publications Hoekstra, A.Y. (2013) The water footprint of modern consumer society, Routledge, London, UK. Hoekstra, A.Y., Mekonnen, M.M., Chapagain, A.K., Mathews, R.E. and Richter, B.D. (2012) Global monthly water scarcity, PLoS ONE 7(2): e32688.

Name Chair Phone Email Website

Prof.dr. Rob Hoppe Policy and Knowledge +31 53 489 4684 r.hoppe@utwente.nl www.utwente.nl/mb/steps/people/scientific/hoppe/

The research in the chair Policy and Knowlegde focuses on Policy change dynamics and innovation, esp. the role of knowledge, science and technology and the governance of expertise; methodological and institutional implications of deliberative policy analysis, a.o. applications of Q Method. Highlights in his research are: 2010 Bertelsmann Stiftung grant to write Dutch Country Report in the series Sustainable Governance Indicators (repeated in 2013). 2012 Elected Chair of the International Political Science Association’s (IPSA) Research Committee 32 on Policy and Public Administration. Key publications Hoppe, R., (2011). The Governance of Problems. Puzzling, Powering, and Participation. Policy Press, Bristol (soft cover edition; hard cover edition published 2010). Colebatch, H., Hoppe, R., & Noordegraaf, M. (Eds.) (2010). Working for Policy, Amsterdam: Amsterdam University Press.

Name Chair Phone Email Website

Prof.dr. Wouter van Joolingen Science Education +31 53 489 6088 w.r.vanjoolingen@utwente.nl www.utwente.nl/elan/medewerkers/Joolingen_van.doc/

Research within the chair Science Education focuses on modern forms of education in the natural and engineering sciences and the professional training of teachers. On the one hand, this concerns the development and evaluation of modern teaching methods, such as the use of simulation and modeling tools in the natural and engineering science education. Secondly, the research focuses on the professional training of teachers in teams, in which they work on the design and evaluation of advanced educational materials, such as on social robotics and Lab-on-a-Chip. Key publications Rutten, N., van Joolingen, W., & van der Veen, J. T. (2012). The learning effects of computer simulations in science education. Computers & Education, 58(1), 136–153. doi:10.1016/j. compedu.2011.07.017.

Name Chair Phone Email Website

Prof.dr. Rez Kabir Corporate Finance and Risk Management +31 53 489 5477 r.kabir@utwente.nl www.utwente.nl/mb/ba/staff/kabir/

Rezaul Kabir is professor and chair of corporate finance and risk management at the Department of Business Administration. The Chair undertakes scientific and applied research related to financial policies of both small and large firms. The research is focused on five themes: corporate finance, entrepreneurial finance, corporate governance, corporate social responsibility and financial risk management. Key publications ‘International corporate finance & governance’, Journal of Banking & Finance, Vol. 36, 2012, pp. 2865-2867. ‘Heterogeneity in business groups and the corporate diversification - firm performance relationship’, Journal of Business Research, Vol. 65, 2012, pp. 412-420.

Bollen, L., & van Joolingen, W. (2012BC). SimSketch: Multi-Agent Simulations Based on Learner-Created Sketches for Early Science Education. IEEE Transaction on Learning Technolgies, online access. doi:10.1109/TLT.2013.9.

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Name Chair Phone Email Website

Prof.dr. Stefan Kuhlmann Foundations of Science, Technology and Society +31 53 489 2627 s.kuhlmann@utwente.nl www.utwente.nl/mb/steps/people/scientific/kuhlmann/

The Chair ‘Foundations of Science, Technology and Society’ takes the assessment and governance of innovations and emerging technologies as its central theme of multidisciplinary research: How do science, technology, politics, and society interact? Studies link analytical and normative perspectives, and consider not only technological innovations but also innovations in governance. Key publications Smits, R.; Kuhlmann, S.; Shapira, P. (eds.) (2010): The Theory and Practice of Innovation Policy. An International Research Handbook, Cheltenham, UK (Edward Elgar); ISBN 978 1 84542 848 8 Konrad, K., Markard, J., Ruef, A., Truffer, B. (2012): Strategic Responses to Fuel Cell Hype and Disappointment, Technological Forecasting and Social Change, 79(6), 1084-1098.

Name Chair Phone Email Website

Prof.dr. Ariana Need Sociology +31 53 489 4037 a.need@utwente.nl www.utwente.nl/mb/pa/staff/need/

Sociology of Public Governance specializes in research of social problems in modern societies. Two specific areas are distinguished: (1) the study of (new) social risks concerns issues like public and private pensions, changing labour markets, discrimination, immigration and integration, and (2) the study of social safety focuses mainly on crime science, policing and crime prevention. Central to our research are questions of how to govern and manage these social problems and risks. Key publications Giedo Jansen, Nan Dirk de Graaf and Ariana Need (2012), Explaining the Breakdown of the Religion–Vote Relationship in The Netherlands, 1971–2006, in: West European Politics, Vol. 35, No. 4, 756–783, July 2012 Rense Nieuwenhuis, Ariana Need, Henk van der Kolk (2012), Institutional and Demographic Explanations of Women’s E mployment in 18 OECD Countries, 1975–1999, in Journal of Marriage and Family. Volume 74, Issue 3, pages 614–630, June 2012.

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Name Chair Phone Email Website

Prof.dr. Mart van de Laar Rheumatology and Society +31 53 489 4048 m.a.f.j.vandelaar@utwente.nl www.utwente.nl/gw/pgt/mw/laar.doc/

His expertise lies in the epidemiology of chronic diseases, particularly rheumatic diseases, analysis of the perception of health and the development of computer adaptive testing by using modern test theory. Key publications Vermeer M, Kuper HH, Moens HJ, Drossaers-Bakker KW, van der Bijl AE, van Riel PL, van de Laar MA. Sustained beneficial effects of a protocolized treat-to-target strategy in very early rheumatoid arthritis: Three year results of the DREAM remission induction cohort. Arthritis Care Res (Hoboken). 2013 Feb 22. doi: 10.1002/ acr.21984. [Epub ahead of print] PubMed PMID: 23436821. Van der Vaart R, Drossaert CH, de Heus M, Taal E, van de Laar MA. Measuring Actual eHealth Literacy Among Patients With Rheumatic Diseases: a Qualitative Analysis of Problems Encountered Using Health 1.0 and Health 2.0 Applications. J Med Internet Res. 2013 Feb 11;15(2):e27. doi: 10.2196/jmir.2428. PubMed PMID: 23399720.

Name Chair Phone Email Website

Prof.dr. Lissa Roberts Long Term Development of Science and Technology +31 53 489 4674 l.l.roberts@utwente.nl www.utwente.nl/mb/steps/people/scientific/roberts/

The goal of my research cluster is to place scientific and technological developments - particularly issues of innovation and governance - in historical perspective. With the support of two NWO awards (Free Competition and Internationalisation), special attention is currently given to the long-term development of chemistry: how chemical innovation is embedded in everyday life; the governance of chemical practices and innovation; chemistry and global networks of exchange; chemistry as historical intermediary between science and technology. Key publications Centres and cycles of accumulation in and around the Netherlands during the early modern period (LIT Verlag, 2011). The Mindful Hand: Inquiry and Invention from the late Renaissance to early Industrialisation with Simon Schaffer and Peter Dear (Edita / University of Chicago Press, 2007).


Name Chair Phone Email Website

Prof.dr. Holger Schiele Technology Management – Innovation of Operations +31 53 489 5615 h.schiele@utwente.nl www.utwente.nl/mb/ba/staff/schiele/

The chair Technology Management – Innovation of Operations has three main research lines, mainly at the intersection of innovation and supply management: innovation from and with suppliers (how to recognize and integrate innovative suppliers, the role of the purchasing department in this and its linkages to R&D, the importance of being a preferred customer in order to attract innovations from suppliers), global sourcing and innovative clusters as well as methods of academic-practitioner collaboration (development of consortium benchmarking and world café methods). A typical project is an NRS and industry financed project on ‘sustainability and innovation in the supply chain’. The chair is member of UTIPS – University of Twente Initiative for Purchasing Studies, one of the two business administration related centres of expertise of IGS, also recognized by the academic association IPSERA as one of four global centres of excellence in its field. Key publications Schiele, H. (2010). Early supplier integration: The dual role of purchasing in new product development. R and D Management, 40(2), 138-153. Steinle, C., & Schiele, H. (2008). Limits to global sourcing? Strategic consequences of dependency on international suppliers: cluster theory, resource-based view and case studies. Journal of Purchasing and Supply Management, 14(1), 3-14.

Name Chair Phone Email Website

Prof.dr. Jan Telgen Applied Operations Research and Public Procurement +31 53 489 3260 j.telgen@utwente.nl www.utwente.nl/mb/pa/staff/telgen/

Name Chair Phone Email Website

Prof.dr. Peter Sleegers Educational Organization and Management +31 53 489 4821 p.j.c.sleegers@utwente.nl www.utwente.nl/gw/om/Members/sleegers.doc/

Within this programme , research focuses on the dynamic interplay between curriculum innovation and professional learning in relation to the effectiveness of school and training organizations. Factors that enhance the improvement and sustainability of the quality of school and training organizations at system (e.g. inspection, evaluation and assessment etc.), organizational (e.g. leadership, teaming etc.), program (e.g., curriculum, materials, ICT) and individual level (e.g., quality of nstruction, motivation) are studied. The research program has been highly successful in acquiring external funds from NWO (Phd-projects, post-doc-projects, Review studies, Rubicon), and EU/OECD funded international comparative studies (TIMMS, PISA, TALIS). Key publications Sleegers, P. & Leithwood, K. (2010). School development for teacher learning and change. In Penelope Peterson, Eva Baker & Barry McGaw (Eds.), International Encyclopedia of Education (pp. 557-562). Oxford: Elsevier. Groot, Esther de, Jaarsma, Debbie, Endedijk, Maaike D., Mainhard, Tim, Lam, Ineke, Simons, Robert-Jan & Beukelen, Peter van (2012). Critically reflective work behavior of health care professionals. Journal of continuing education in the health professions, 32(1), 48-57.

Name Chair Phone Email Website

Prof.dr. Rene Torenvlied Public Management +31 53 489 3280 r.torenvlied@utwente.nl

The research concerns procurement in the public sector. Topics such as optimal use of the European procurement rules, effective commissioning and purchasing management are central themes. In recent years, special attention is paid to the social domain: the role of the municipality as principal in a triad with care providers and clients. This is not only theoretically interesting, but also has great practical relevance.

The chair in public management studies: (1) networks, management, and performance in the public sector, and (2) collective decision-making and policy implementation in complex policy processes. Focus of study is the link between politics, governance, and management. Contexts for study are, among others, local government, European Union, education, industrial relations, health, and crises.

Key publications Telgen, J., C.M. Harland and L.A. Knight, Public Procurement in Perspective, in: Knight, L.A., C.M. Harland, J. Telgen, G. Callender. K.V. Thai and K.E. McKen (eds), Public Procurement: International Cases and Commentary, Routledge, UK (2007) 16-24.

Key publications Torenvlied, R., A. Akkerman, K.J. Meier, and L.J. O’Toole Jr. 2013. The multiple dimensions of managerial networking. American Review of Public Administration 43(3): 251-272.

Schotanus, F., J. Telgen and L. de Boer, Unraveling quantity discounts, Omega 37, no 3 (2009) 510-521.

Torenvlied, R., and A. Akkerman. 2012. Effects of managers’ work motivation and networking activity on their reported levels of external red tape. Journal of Public Administration Research and Theory 22(3), 445-471.

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Name Chair Phone Email Website

Prof.dr. Hans Vossensteyn Higher Education Policy Studies +31 53 489 3809 j.j.vossensteyn@utwente.nl www.utwente.nl/mb/cheps/

Name Chair Phone Email Website

Prof.dr.ir. Petra de Weerd-Nederhof Organization Studies and Innovation +31 53 489 3499 p.c.deweerd@utwente.nl www.utwente.nl/mb/ba/staff/weerd/

The Center for Higher Education Policy Studies (CHEPS) is a centre of expertise within IGS that is mainly involved in research on higher education policy from an international comparative perspective. Next to the analysis of funding, quality assurance, accreditation, internationalization academic careers and governance, CHEPS is involved in developing multidimensional classification and ranking systems (U-Map and U-Multirank). Through its policy oriented research approach, CHEPS also strongly contributes to the valorization agenda of IGS. Within the Dutch Review Committee on Education and Research, CHEPS is the driving force behind the content of the Performance Agreement between the higher education institutions and the Dutch Ministry of Education, Culture and Science.

Our research focuses on the organization of innovation in established firms. We study innovation processes and practices in teams, organizations, and industry networks. In many of our research projects we collaborate with middle-sized and large high-tech companies.

Key publications Vught, F.A. van and F. Ziegele (2012), Multidimensional Ranking, The Design and Development of U-Multirank, Book series ‘Higher Education Dynamics, nr. 37; Dordrecht: Springer.

De Visser, M., De Weerd-Nederhof, P.C., Faems, D., Song, M., Van Looy, B. & K. Visscher (2010). Structural ambidexterity in NPD processes; A firm-level assessment of the impact of differentiated structures on innovation performance, Technovation, 30, 291-299.

Key Publications Pullen, A.J.J., De Weerd-Nederhof, P.C., Groen, A.J., & O.A.M. Fisscher (2012). Open Innovation in Practice: Goal Complementarity and Closed NPD Networks to explain differences in Innovation Performance for SMEs in the Medical Devises Sector. Journal of Product and Innovation Management, 29, 917-934.

Pinheiro, R., P. Benneworth and G.A. Jones (2012), Universities and Regional Development, A Critical Assessment of Tensions and Contradictions, Oxon: Routledge.

Name Chair Phone Email Website

Prof.dr. Ramses Wessel Law of the European Union and other International Organizations +31 53 489 3505 r.a.wessel@utwente.nl www.utwente.nl/mb/pa/staff/wessel/

The research theme of the Chair is: Innovating the Governance of Multilevel Regulation. Research expertise lies in the field of international and European institutional law, with a focus on international and European legal governance, the relationship between the national, EU and global legal order in the context of constitutional questions. These themes are approached from the perspective of new developments and innovations in EU and global governance and multilevel regulation. Key publications J. Pauwelyn, R.A. Wessel and J. Wouters (Eds.), Informal International Lawmaking, Oxford: Oxford University Press, 2012 (on innovations in global governance). L. Marin, ‘A Spectre is Haunting Europe’: European Citizenship in the Area of Freedom, Security and Justice. Some reflections on the principles of non discrimination (on the basis of nationality), mutual recognition and mutual trust originated from the European Arrest Warrant’, European Public Law, European Public Law, 2011, 705-728 (on the impact of the AFSJ cooperation on EU citizens).

Name Chair Phone Email Website

Prof.dr. Celeste Wilderom Change Management and Organizational Behavior +31 53 489 4159 c.p.m.wilderom@utwente.nl www.utwente.nl/mb/ba/staff/wilderom/

How human talent within work settings may be led in ways that result in highly-performing organizations and, at the same time, in the well-being of their key organizational stakeholders such as their employees and clients. This includes change effectiveness (e.g. Lean), effective (employee- and client-) participation modes, and various forms of effective consulting & development and leader interventions: both in (knowledge-intensive) firms and in the public and non-profit sectors. For various firms and organizations, we are engaged in video-taping and analyzing the effective behaviors of leaders and followers during business meetings. In terms of associated teaching, this chair is covering the areas Organizational Behavior and Change Management which is rooted in the areas of Psychology and the Human Organizational sides of Business Administration. Key publications 2012 A longitudinal study of the effects of charismatic leadership and organizational culture on objective and perceived corporate performance Leadership Quarterly 23, 5, 835-848 Co-authors Peter van den Berg & Uco Wiersma (IPF: 2,705). 2011 Transformational leadership as a mediator between emotional intelligence and team outcomes Leadership Quarterly 22, 4, 591-603 Co-authors Sylvia Hur & Peter van den Berg (IPF: 2,705).

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OTHER CHAIRS Name Chair Prof.dr. J.J.H. van den Akker

Curriculum Design and Implementation

Prof.dr. H.G. Bijker

Change Management in Healthcare

Prof.dr. M.J.G.J.A. Boogers

Innovation and Regional Governance

Prof.mr. A.J.P. Brack

Business Law

Prof.dr. A.G. Doree

Market & Organization Dynamics in Construction Industry

Prof.dr. Th. Eggen Psychometrie Prof.dr. J. Enders

Comparative Higher Education Policy Studies

Prof.dr. H. de Groot

Public Management

Prof.dr. S.J.M.H. Hulscher

Water Engineering and Management, in particular Watersystems

Prof.dr. F.J.G. Janssens

School Inspection and Accountability

Prof. Mr. H.M. de Jong

Public Administration en Public Management

Prof.dr. M.D.T. de Jong

Technical & Professional Communication

Prof.dr. J.H. Kerstholt

Human Decision Making

Prof.dr. J.W.M. Kessels

Human Resource Development

Prof.dr. S.M.M. Kuks

Innovation and Water Policy Implementation

Prof.dr. J.C. Looise

Human Resource Management

Prof.dr. H.F.M. te Molder

Science Communication

Prof.dr. G. Neave

Comparative Higher Education Policy Studies

Prof.dr. L. O’Toole

Public Administration

Prof.dr. J. van der Palen

Evaluation and Assessment in Health Research

Prof.dr. S. Saharso

Intercultural Governance

Prof.dr. R. Sanderman

Health Psychology

Prof.dr. J. Scheerens Education Prof.dr. K.M.G. Schreurs

Diagnosis and Treatment of Chronical Pain and Fatigue

Prof. Mr. P. van Vollenhoven

Risk Management

Prof.dr. Th. de Vries

Future Studies Healthcare

Prof.dr. F. van Vught

Comparative Higher Education Policy Studies

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Scientific director: Prof.dr. Kees Aarts

INSTITUTE FOR INNOVATION AND GOVERNANCE STUDIES (IGS) Staff and contact information

Executive director:

Policy advisor:

Sjoerd van Tongeren

Drs. Janke Rademaker

Communication advisor:

EU Officer:

Drs. Nienke Nijenhuis-Broersma

Melanie ten Asbroek-Braamhaar, Ma.

Coordinator Secretary: Marcia Clifford

University of Twente - IGS P.O. Box 217 I 7500 AE Enschede The Netherlands +31 (0)53 489 3423 info@igs.utwente.nl www.utwente.nl/igs Text: Christian Jongeneel Photography: Gijs van Ouwerkerk Marieke van der Velden (Karlijn Morsink at the Research Conference on Microinsurance April 2012) Translation: Tolk- en Vertaalcentrum Nederland Design: Zone2design concept + creation Coordination: Nienke Nijenhuis-Broersma, Marketing & Communication, University of Twente

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Centre for Risk Management, Safety and Security: Dr. Irna van der Molen



Institute for Innovation and Governance Studies (IGS) University of Twente Drienerlolaan 5 7522 NB Enschede P.O. Box 217 7500 AE Enschede The Netherlands

www.utwente.nl/igs

VERSIE NUMMER 0000

T +31 (0)53 489 3423 F +31 (0)53 489 2159 info@igs.utwente.nl