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Issue 6 | Mar 2012

HOW ONE BODYSHOP RECOVERED FROM THE DEVASTATING CHRISTCHURCH EARTHQUAKE 'Fletch' talks life, cars and Classic Restos How Bodyshops are benefitting from going green Glasurit Magic Collection: magic paint

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Welcome to our first issue of Gloss for 2012. All indicators are pointing towards 2012 being an extremely challenging year for not only our industry, but the general economic outlook of Australia. The continuing economic woes of underperforming overseas economies in Europe and the US will put pressure on Australian industry and this, combined with the on-going changes to our industry, will mean a testing time for all Bodyshops. The scourge of bad weather we have been experiencing this summer has provided good news and bad news for our industry. The hailstorms that hit Sydney and Melbourne in January and February have provided a much needed lift to some repairers in the industry, whilst continuing floods in Queensland and New South Wales have severely affected others. These erratic and challenging weather patterns are scheduled to continue well into the foreseeable future. Glasurit has a number of exciting new initiatives on the cards for the next twelve months. The STAMPP apprentice program is a great new initiative which has had success in Europe and China. Many people participated in the programs, with more than 60 of them being from China. As a result of this, all except one secured jobs in Glasurit Bodyshops and China will put another 100 people through the course in 2012. We are excited about the opportunity of attracting new apprentices to the industry and providing them with the hands-on product training they require, and will commence the program in Australia mid-year. The Bodyshop Emissions Program continues to grow with much higher than projected uptake from Bodyshops in both Australia and New Zealand. The benefits of this valuable marketing program are already being experienced by a number of Bodyshops who are utilizing it to grow their business within their local community. We will be expanding this program to the next level by the middle of the year. In addition, we have a number of new products and processes scheduled for launch in 2012. I hope you enjoy the read as much as we enjoy producing the magazine. We are privileged to be able to meet so many interesting people and hear their stories as we produce the magazine. We look forward to hearing your feedback, comments and suggestions on future content. If you have any further comments or feedback, please contact us on (02) 8787 0100.

Kind regards

IAN WILKINSON Business Director, Coatings BASF Australia Ltd

CONTENTS WATERBORNE 14 N  EWCASTLE BODYSHOPS FORGing AHEAD WITH 90 LINE Two very different Bodyshops have made the changeover. EMISSIONS 08 T  HE BUSINESS CASE FOR CLEAN AND GREEN How one WA Bodyshop has embraced the Glasurit Bodyshop Emissions Program. FEATURES 04 B  USINESS (ALMOST) AS USUAL A Christchurch Bodyshop talks about life one year after the devastating quake. 06 G  LASURIT PUTS ITS STAMPP ON THE INDUSTRY Glasurit launches a new program for apprentices. 07 MARK'S POINT OF VIEW Mark Yearsley talks about his experience with Glasurit's VisionPLUS 20 Group. 10 G'DAY, THIS IS FLETCH We talk to the host of popular television show 'Classic Restos' about life, work and cars. 16 I NFINITI – HEADING TO AUSTRALIA Performance luxury car brand Infiniti is heading down under. 17 ENCHANTING COLOURS AND EFFECTS The Glasurit Magic Collection: dazzling changes in colour. 18 W  HEN DREAMS COME TRUE From refugees to award winning Bodyshop owners. 20 A  DHESION, PROTECTION AND EFFICIENCY Undercoats are the foundation for the complete paint system. 22 G  LASURIT NEWS News, views and industry updates.




Liquefaction volcano in back entrance driveway. 4 tonnes of liquefaction were removed from inside the buildings.

Deconstruction of main work area.

Liquefaction and water in the paint shop area.

One year after the devastating earthquake of February 2011, it’s no surprise that many Christchurch businesses and residents are still recovering. Some, like Andrews and Gilmore Paint and Panel located just a few streets from where the worst damage and loss of life occurred, continue to face serious disruptions to their business as the city is strengthened and rebuilt.

“We were in the ‘Red Zone’ following the quake on February 22, and were automatically shut down for six weeks.” “We were in the ‘Red Zone’ following the quake on February 22, and were automatically shut down for six weeks,” said director, Roy Andrews. “That was a huge interruption to our business and meant we missed out on a lot of the work around immediately after the earthquake.” The Andrews and Gilmore premises, which has been part of the Christchurch business community for over 25 years, was inundated with liquefaction as a result of the earthquake and the safety of the building seriously compromised. “We are now in a period of ‘deconstruction’”, said Roy, “where the insurance company’s engineers are pulling down our building around us because the blockwork looked like it was going to collapse.”

Disruption aside, this work is essential if future risk is to be minimised. Importantly, insurance claim payments for business interruption and damage will only happen when the work is complete. The ongoing goodwill of banks and key relationships with business partners, like BMW and Glasurit, has been instrumental as the business has sought to move forward. “As a BMW trained and recommended repairer we have had a guaranteed stream of business, particularly as BMW itself was on the fringe of the worst affected area of Christchurch and understands our situation completely,” said Roy. “Our client base is very broad, covering every kind of customer situation,” he said. “Everyone has been affected in some way by the earthquakes and the aftershocks. Christchurch won’t be the same again but it will survive.” It’s that forward-looking attitude that motivates the Andrews and Gilmore team which, with Glasurit, is about to run its second Trade Evening enabling those from smaller paint shops to increase their skills and to offer their customers a better service. “Sometimes they are only seeing waterborne paint processes for the first time. We let them have a go themselves and see what a

difference it makes in terms of fumes and ease of application,” according to Roy, who is a great fan of Glasurit 90 LINE.

"The obvious environmental benefits of waterborne paint really match the mood here where everyone is focused on a safer future.” “They often say, ‘Why isn’t everyone doing it?’ I think it’s because people don’t like change – apart from that there is no reason not to change from solvent to new waterborne technology. And the obvious environmental benefits of waterborne paint really match the mood here where everyone is focused on a safer future.”


GLASURIT PUTS ITS STAMPP on the industry Glasurit is partnering with the Granville College of TAFE NSW’s South Western Sydney Institute TAFE to launch a new program for Vehicle Refinishing apprentices from Glasurit shops. The new program is an extension of BASF’s STAMPP program which has been running with great success overseas. The College’s location, near the hub of the Parramatta auto industry, makes it a natural choice for such a partnership. Now, in conjunction with the existing TAFE curriculum and hands-on experience, Glasurit apprentices will see Glasurit products and techniques up close as part of their course. “This way students will be learning specific skills they need in their work rather than using products they don’t use away from the college,” said Noel Chevell, Head Teacher, Repair & Refinish. Ian Johnson, Technical Sales Support ManagerBASF, said, “The Granville TAFE training course


was already of a high standard and fitted perfectly with the Glasurit training regime.” He said, “Worldwide, BASF is eager to work with training organisations to help educate apprentices and to attract more into the industry. Through the STAMPP program we have created training programs where existing vocational training options might be lacking, such as in less developed countries.” Glasurit and Granville TAFE have already completed a short-term project using 90 LINE. A student using another brand of waterborne at work was impressed by the Glasurit product, saying that it was much better and easier to use.

STimulate and RevAMp the Paint Profession

“As well as offering exposure to solvent-based products we have expanded our training hours using waterborne to equip our students to make informed choices when they run their own businesses in the future,” said Carl Tinsley, Teacher, Repair & Finish. “Of the college’s two booths, one has been adapted for use with waterborne by increasing air flow.

"There is an industry-wide skills shortage and it’s critical that we can attract young people". “There is no doubt that air quality, working conditions, paint disposal and colour matching are all superior with waterborne and the students can see that firsthand.” “There is an industry-wide skills shortage and it’s critical that we can attract young people and offer them a career path within Vehicle Refinishing,” said Noel. “We are now able to fast-track an apprentice’s progress according to their individual interests and skills, their ability to complete set tasks at work, their focus and the cooperation of their employer. Glasurit is doing a lot to help us achieve that.”

Mark's point of view Glasurit's VisionPLUS 2 Groups

Mark Yearsley is the business owner of Acclaim Accident Repairs. With over 25 years’ experience, Mark now has four Repair Shop branches throughout Melbourne. We spoke to Mark about his experience with Glasurit’s VisionPlus 20 Group. Acclaim Accident Repairs branches include Croydon, Lilydale, Malvern East and Hawthorn. VisionPlus 20 Group is an exclusive forum facilitated by Glasurit industry experts, where like-minded Bodyshops meet in an open and non-competitive environment to share ideas and concepts to improve their business. I understand you have been part of the VisionPlus 20 Group. Yes I have just been to my first meeting. Is it something you had previously heard about? Maybe I had read about it in one of the magazines, but I didn’t really take a lot of notice until it was brought to my attention properly by Glasurit. Then I had no hesitation in going to the first one to see how it went. What was it about the program that made you want to test it out and attend a meeting? Just to get different views and insights into the industry, especially nowadays because it is an

ever evolving industry. The people that tend to go to these meetings and groups are usually on the upper end of the repair industry. And they are the ones with a wealth of knowledge. It is a good way to share the knowledge between everybody. No one is trying to hide anything or misconstrue the truth of what’s happening out there. How many people attend the meeting? There were about 20 different repairers plus Glasurit representatives. It is a decent cross section of repairers in the area. What type of information is discussed and shared at meetings? People talk about what’s been happening in the industry, latest trends, how you can improve productivity for your shop. For example, you may decide to do a layout of a panel shop. Instead of just you thinking about how it could best be laid out, you have five people in your group sharing new ideas and you think “I’d never thought about that.” So it’s just workshopping basically, it’s really good for that. Have you taken away anything you can apply to your own shop? Yes definitely. There is always something. Not everybody has the perfect business. Sometimes you get stuck in your ways. Basically it opens your eyes. It may not always work but it gives you the opportunity to try something else. What would you say to a business that is thinking about getting involved? For the minimum amount of time it takes to attend the meeting, you will get maximum benefit out of it. It is not a two week intensive course; you’re there for a day. If people can’t afford to take one day away from their business to develop it, they are not doing the right thing by the business.

How does Glasurit support the group? They have some employees that are specifically on that project. They do all of the background work providing panel shop benchmark information Australia wide. For example, if you have a medium sized shop that’s doing X amount of work, you can benchmark yourself against what the rest of the country are doing. It’s very good the way they’ve got it set up, it’s a good information tool. It doesn’t mention any specific shops or people, it just gives you benchmarks in relation to shops of a similar type. You can see whether your shop is doing well or if it’s doing badly. It makes you think “I’ve got a lot of work to do” or “I’m doing ok, I can just develop a bit more.” Are you going to stay with the program? We are going to stay with this. For a start it doesn’t cost anything to do it because we use their products. Glasurit are doing it as a free service. They are not just selling you something. If you can’t see it’s a benefit to you, you are running blindfolded. Because it’s not costing you anything and they’re doing all of the work. So it’s actually a really good benefit for the loyalty of using their products. Each Bodyshop who is an active member of VisionPLUS Online is invited to attend these seminars. For more information contact Mark Wall, Bodyshop Solutions Specialist, on 0409 741 784 or visit


The business case for

clean green and

Environmental issues are top of mind with Australian consumers and professional organisations today. In the automotive industry, the change across to waterborne products is often the first step in ensuring that your Bodyshop is making the change towards a cleaner, greener environment. Not only does the change provide a better working environment for staff, it also impacts the community surrounding the business by improving air quality. Glasurit has created an innovative new program

to allow Bodyshops to market their new green credentials to customers and local business as well as making a contribution to offsetting greenhouse gas emissions. The Bodyshop Emissions program offers marketing support materials to members of the program and gives them the tools they need to target new business ventures such as local councils, large customers and local industry who are focused on green initiatives. Ian Guppy & Co Smash Repairs (a member of the Car Craft Group) was one of Perth’s first members of the Bodyshop Emissions program. They are situated in the town of Collie, in the South West of Western Australia. With a

population of 10,000, it is located more than 200km from Perth and 59 km from the port city, Bunbury. Situated between jarrah forests and WA’s only coalfields, the town supports power generation, aquaculture, agriculture, coal mining and heavy industry. Collie was once considered a ‘dirty mining town’ but that changed in 2008 when community commitment to recycling, waste management and beautification projects led to it being named Top Tidy Town. It’s not surprising that Ian Guppy & Co Smash Repairs, a well-respected business established in Collie in 1980, has embraced an environmentally


developed its environmentally clean position with clear business objectives as well.

sensitive business model in an industry that used to be known only as ‘dusty, dirty and smelly’. For Ian Guppy & Co, its participation in the Glasurit Bodyshop Emissions Program and accreditation with MTA-WA’s Green Stamp Program are sources of pride, with prominence both onsite and on the company’s impressive website.

More than 90% of Australians believe that climate change is a problem and more than 25% of Australian adults are willing to buy products and services that are more sustainable for the environment. Global TANBERG survey

“Regardless of who we are, we all have some responsibility to minimise our impact on the planet,” said Peter Harms, now a partner in the business, where he started as a 16 year old in 1985. “That is especially true in the paint and panel business, which has traditionally been a polluter through toxic fumes and waste.”

Celebrate being green It’s not just about warm feelings and a desire to do the right thing. Ian Guppy & Co has

Forward looking “I’m hoping to see an increase in our workload on what we are currently doing,” said Peter. “We would then increase our staffing levels, opening up opportunities to take on more apprentices.“ Peter would like to see fundamental changes across the automotive paint industry with stronger legislation to encourage better work practices and safety as

“We want to use our environmental credentials as further evidence that insurance companies, local business and government bodies should be sending work our way instead of sending it elsewhere to non-green compliant shops,” said Peter. “The shire council, refineries, mines and power stations here are keen to show their commitment to sustainable business. So it makes sense for an environmentally friendly smash repairer to be working on their company and personal vehicles. "'Green businesses’ need to work together to support the stand they’ve taken. We should be celebrating the chance to do business with others who are serious about caring for the environment.”

part of your business: signage, uniform insignia, brochures and hangers for the rear-vision mirror to make customers aware of the way their car has been worked on.” The cost of participating in the Glasurit program is very reasonable, with a sliding scale fee based on the volume of work through the business. With a career in smash repairs, the team at Ian Guppy & Co is still developing its presentation skills in the boardrooms at local government and departmental level as well as in some of the biggest metals and mining companies in Australia. “Mark Harrison will soon be accompanying me to a presentation with a huge potential client. He can talk about Glasurit and the Bodyshop Emissions Program and I can talk about our business and the service we offer,” said Peter. “Together we will put the business case: green companies should be working with green companies – it makes good business sense and good community sense.”

Values alignment According to Mark Harrison from Glasurit distributor, Robayne, in Perth, “Ian Guppy & Co is a visionary business. It was one of WA’s first Bodyshops to switch to Glasurit 90 LINE and the first and only outside the Perth metropolitan area to achieve the MTA-WA Green Stamp.” “The whole process of getting on board with the Glasurit Bodyshop Emissions Program took only about one month once our facility had been inspected and approved by Mark Harrison,” Peter said. “But it wasn’t difficult and Glasurit supplies everything you need to promote it as a

well as awareness of the impact on the environment that solvents and poor toxic waste disposal can have. “Across the smash industry there are professional businesses seeking to improve their customer service and their profitability every day,” he said. “Then there are the grubby little shops that don’t practise good OH&S and which don’t give the environment a second thought.

“We want kids to be attracted to this industry and for this industry to grow. Smash repairs and refinishing has all come a long way although there are some shops that still choose to operate the way they did in the 1970s," Peter laughed. Ian Guppy & Co Smash Repairs certainly isn’t one of them, thanks to homegrown Collie vision and the support of Glasurit.


G’day, this is


GLOSS talks to ‘Fletch’ from Classic Restos to get the very latest on his show, and what indeed makes a great ‘Resto’.

Mark Fletcher, or ‘Fletch’, is a very busy man. You’d think researching, producing and hosting television show ‘Classic Restos’, including sourcing sponsors and pitching to networks around the world, would be enough on his plate. But in what little is left of his time, Fletch works on his own restoration projects, including a four-door Chrysler Regal Sedan, and his new project, a 1969 Dodge Coupe. How did you come to know so much about restorations, and cars in general? I had a psychological disorder when I was a kid, and I suppose I was never really into sport or anything like that, so all of my energy went into what I was interested in back then which was cars. And I guess, through the years, I just hung around the people that I learnt stuff from. I didn't start getting a really strong knowledge until I was in my twenties, but having said that I can remember being at the age of nine or ten and I always wanted to build stuff. I was in the shed making things, so I guess it’s always been there. How did the show first come about? Well I was knocking on doors at television for

I did the idea of Classic Restos, they loved it and here I am 182 shows later.

20 years, I just wanted to be a presenter. I’ve had more knock-backs than a two dollar hooker, and I thought, ‘Well bugger you lot, I’ll just start doing my own productions’. So in 1993 I became self-employed. I did a stack of voice-over work, radio commercials, telephone on-hold messages, live promotional work – I did that for 13 years at one place and seven at another, and because my passion for cars was as strong as it was, in around about 2000 I started going to big car shows and events, and getting in touch with people that organise the events. I said to them, ‘Look, how about I come and do your official DVD? So let me turn up and do that, I can present it, I can do a DVD and you can sell it through your club’. 2007 came about, someone said, ‘Fletch, your stuff should be on Channel 31’, and I didn’t even know what Channel 31 was! So I thought, ‘Well bugger it’, and got in touch with Channel 31.

How do Aussie restoration jobs compete with overseas? We’ve got some of the finest fabricators here in this country, we’ve got some people that do incredible work here. New Zealand is another place too where you’ll find some of the best work in the world, some of the Kiwis are amazing. I think, with them, it comes back to the fact that they didn’t have the resources back in the early days and they had to make do with what they had, so it’s developed and evolved into an incredibly innovative society in the panel shops over in New Zealand and I really enjoy seeing their work. The cars now are being restored to a world class standard, we’ve got state-of-the-art equipment in the panel shops now – they do fantastic work. These cars are never going to be made again and I think people realise that, I think that’s why people spend so much money to preserve them, and keep them on the road where they should be. What makes a good restoration? At the end of the day they’re an old car, and it


doesn’t matter how nice they seem or how much chrome they’ve got, the poor old things – it’s not their fault, they’re old – and if you drive them every day they’re going to let you down, so the best restoration is for any classic car to be taken back to a bare shell – for the suspension to be taken out, and everything to be rebuilt, so we’re back to the bare shell, back to the bare metal. Any rust or any dents or dings can be repaired and then prepared for paint. While that’s being done all the suspension’s being rebushed, it’s all being painted black or whatever the desired colour is, so when the painted shell comes back the suspension componentry is fitted, which looks absolutely magnificent, the interiors are re-done, the engines are re-built, four new tyres, new brakes, I mean, these things are technically a car that you can get ten or 15 years enjoyment out of without really spending another cent on them. There must be a real sense of achievement when you finish? Absolutely, there’s nothing like getting in a rebuilt classic car and going for a drive, even someone that’s not into cars can appreciate that feeling.

Do you have a soft spot for any particular make or model? I must admit my soft spot would be the American cars, purely because they were so outlandish and in some ways ridiculous, I mean, what a blatant waste of resources! America is the only country on earth that back in the 50’s and 60’s tried to out-do each other – they tried to build the heaviest, longest and biggest cars, I mean, how bizarre is that? You have a 20ft long car, 7ft wide, taking one person to work in New York! It’s an era that will never be repeated, you can’t buy a car now with that much metal on it. Can you see any of today’s everyday cars having the same cachet as an old Dodge or Chevy for example? For example, can you imagine restoring a Hyundai?

The first answer is no, but having said that, who knows where it’s going to go. If you get a guy that’s seven or eight years of age now that loves his Japanese cars, when he is 30 or 40 he’s going to look back and say, ‘Wow, that Japanese car, that was my first car, when I learnt to drive'. Sure it’s got no chrome, but he doesn’t know any different because that was what he was born with and grew up around and that’s what he loves. He’d then have to look at the chrome car next to it and go, ‘Wow, well if I go back another 40 years before I started driving, well wow, look at that, that’s what was around'. But I don’t know, I don’t think anyone knows the answer to that. At this point in time no, I can’t see anybody getting too excited about a paddock full of Hyundais in 30 years’ time.

Paint is extremely important. Because at the end of the day, that will be the very thing that has to be 100%.


We’ve got some of the finest fabricators here in this country; we’ve got some people that do incredible work here.

You must meet some colourful characters in your line of work, what are some memorable moments from filming the show? In series one of the show, on the 13th episode, I went to John Laws’ house in Sydney and interviewed John Laws, that was the first high profile person that I had on the show and that was incredibly interesting. And there’s other people as well, like racing car driver John Bowe, he’s a friend now that I see at car shows and he has a bit of a joke around with me every time he sees me, he’s a really nice guy. Older guys like Freddie Gibson that drove back in the 60’s at Bathurst. Overseas people – I had the liberty of interviewing Cindy Williams off Happy Days and American Graffiti, in July 2011. And also John Schneider, who was Bo Duke off The Dukes of Hazzard, I had him on the show. So yes, some colourful people come along from time to time. Have you had a ‘favourite’ restoration among the cars that you’ve come across? Well that’s really tough, because some of the things that I see are just pure works of art. If someone gives me a Mini Minor or a 20ft long Cadillac I have an appreciation for everything because I know to that person, to them, what they feel they’ve been through. And restoring a car can be bloody hard work, so I guess anything that’s been tastefully restored, and a really good job done, I like it. How important is the paint job? Paint is extremely important. I call some cars ‘50 footers’, meaning that they look good from

a distance but when you get up close you turn around and walk away from them again, and that’s because they haven’t been painted nicely. Now, a lot of guys are on a budget, and they try and paint cars themselves. There’s two ways of looking at this – I don’t knock anyone for having a go, but when you’ve got a 1967 Mustang and you want to take it to a car show and it’s a bright, sunny day, if a paint job hasn’t been done properly in a baking oven and the preparation work under the paint hasn’t been done professionally, that car is ruined in so many ways. So I have always been so ‘pro’ putting your car into a panel shop, or a smash repairer, a painting house, that enjoys painting classic cars. Because at the end of the day, although it’s probably one of the most expensive parts of your restoration, that will be the very thing (that, and re-building an engine) that has to be 100 percent. Can you see any trends emerging in terms of paint colour or finishes? The colours back in the 50’s and 60’s were known as solids, and obviously metallic paint wasn’t around back then. The paint industry went through a stage where it got all fancy and metallic paint was introduced, and I still even today love my metallics, I think they’re beautiful when they’re done right. I think the Japanese car market lends itself to the people that are very outlandish with their colours and I don’t even know the description of these paints, but the paints that change colour when you’re at different angles, and I know that the Japanese car fraternity are right into those outlandish colours. I haven’t seen many of

those on the American type classic cars, but I guess it’s going that way. Paint colour is very important to the type of car, for instance if you’ve got a diehard Cadillac owner from 1960 – let’s just say for instance the 1960 Cadillac didn’t ever come from the factory in orange, so if you’re restoring your Cadillac and you want to get it pretty ‘factory’, ok, you wouldn’t paint it orange. But if somebody’s got a Supra, or if somebody’s got a Subaru, a turbo performance car, they could paint that car orange and it’d just suit the car. And finally, you state on your website that “every bloke needs a muscle car and a workshop” – why do you think that is? I guess what I mean by it is that every guy needs a hobby. I think that if a guy’s not interested in cars, you know he’s got no tools in his shed, he doesn’t even have a shed because he’s not mechanically minded, well you know the last thing he probably wants is a muscle car in the shed. It’s amazing the amount of guys that are like that though, they do want to turn a key, get in a classic car, they might buy themselves a Mustang, and go for a drive on a Sunday. So I think it gets back to the hobby thing, and the passion, if you’ve had a bad day, you go to your shed and you look at your car, it just makes you feel better! ‘Classic Restos’ airs on 11 T.V. networks spanning Australia, N.Z. and London. Check the Channel 44 network in your capital city for airing times.

glasurit AFL / NRL FOOTY tipping competition

Simply scan to log on and register.

Glasurit invite you to be part of their online AFL/NRL Footy Tipping competition. It is easy to enter and it’s free! Whether you’re into AFL, NRL, or both, it’s a great way to add to the excitement of the footy season. There are some great monthly prizes as well as the big one; an AFL and NRL Grand Final experience to the value of $1,500!

It’s easy to register and to update your tips each week from home or work. Just go to to sign up and get started. Impress your mates with your knowledge and compete against your other repairers each week. You can track how you’re going and no doubt point out your superior footy knowledge and tipping expertise on a regular basis. Good luck!


Newcastle Bodyshops forging ahead WITH


As the rollout of Glasurit 90 LINE continues across Australia and New Zealand, we visited the Newcastle region and met two very different Bodyshops who have first-hand experience in the changeover to 90 LINE. From Menkes Auto Renewals, who was the first in the region to change over, to Kloster, one of the largest shops in the area, who changed

over only three months ago, each has valuable feedback and information on the benefits of changing over and how to make the most of the new technology.

plan is its total commitment to waterborne paint technology, evidenced by its adoption of Glasurit 90 LINE in 2008, making it the first shop in Newcastle to make that transition.

An eye on the future

Owner, Steve Sooby-West, said he planned the change for several months. “The solvent-based product we used before was no longer offering good value,” he said. “I wanted to change and it made sense to go straight to waterborne – it was obvious that the industry will eventually follow Europe and go that way.

Lambton is a well-established, villagelike suburb about five kilometres from the Newcastle CBD with a close-knit community and loyalty to local businesses. For Menke Auto Renewals, being an active part of the Lambton community has been a key part of its business plan since its inception, by the previous owner, 25 years ago. Another key part of its business

“Glasurit offered the only full-colour range and formulae matching Australian requirements,”


he said. “And it has always had a proven track record in Europe as well as excellent training and business support.” In the three years since the transition to Glasurit and to waterborne, Steve has seen a significant improvement in productivity, quality of finish and in the air quality of his shop.“There is no doubt that the quality of the finish, particularly in metallic colours, is improved with the 90 LINE,” he said. “And the place smells much, much better.” Steve has also adopted the Glasurit Bodyshop Emissions Program which has been wellreceived by its customers. Menke’s Auto Renewals is a small shop, but caters to any kind of job with any kind of vehicle. In 2011 the business faced a serious setback with a disastrous fire that started in one of its old booths. “After we shut down for the night, one of the burners didn’t turn off, and the whole place went up,” said Steve. “We’re back up to speed now but it has been a difficult twelve months. Though it gave us the chance to update our facilities – we now have a new booth and four preparation bays.

“We are excited about the future,” he said. “I hope the legislation here moves forward to get the whole industry onto waterborne technology that is kinder to the environment and the workers. It’s got to happen.”

Planning for success Kloster Bodyworks, part of the large Kloster network of dealerships across Newcastle, is now three months down the track from its changeover from 55 LINE to 90 LINE in late October 2011. General Manager, Joe Talo, is very happy with the outcome and considers that any loss of productivity during the implementation will be more than made up for in the future. “With any change there will be issues that need to be managed and this change was no different,” he said. “But with eighteen months’ planning at this end, and the cooperation of Glasurit and our supplier, Kloster Parts, we anticipated the issues and were able to minimise their impact on the business. “The changeover happened on a Friday afternoon,” he said. “It was a good chance to start afresh, swapping materials, emptying out the booths and setting them up from scratch.”

“I hope the legislation here moves forward to get the whole industry onto waterborne technology that is kinder to the environment and the workers. It’s got to happen.” Training was a key part of the preparation for the change. “I sent my foreman and head painters down to the Glasurit Training Centre in Sydney for intensive training during the weeks before the transition,” said Joe. “Glasurit has also been on hand to help us through the past

few months, with training and support during our downtime and as we got back up to speed.”

“There is no doubt that the quality of the finish, particularly in metallic colours, is improved with the 90 LINE.” As the Hunter region’s only BMW accredited repairer, Kloster works on a large number of prestige vehicles as well as the volume of business coming through the nine dealerships representing BMW, Volkswagen, Mini, Honda, Nissan, Ford, Suzuki, Mitsubishi and Hyundai. “With so much dealership work, we have a higher paint:panel ratio than most Bodyshops,” Joe said. “Refinishing is a huge focus in our business and so, with a volume of about 50 vehicles per week, it was essential to make the right decision and to plan the transition down to the last detail.” There was never a doubt about selecting Glasurit to take Kloster into the world of waterborne paint technology. With the majority of new vehicles today being coated in waterborne finishes, the Kloster team can now better replicate the original OEM finishes in the workshop using 90 LINE. “This is a really strong advantage for us in our changeover as most of the cars we get through here are late model,” Joe said. “I’ve been using Glasurit since the old days when it was brought into Australia privately through a shop in Adelaide,” Joe laughed. “I consider it to be the most premium paint in the world. “This move to waterborne has been on my agenda for some time and is the logical next step for any business with an eye on the future.”

For more information please visit


Infiniti Heading to Australia Performance luxury car brand Infiniti is heading down under and its arrival will bring more than a catalogue of stunning cars. From September, the Japanese brand will join the ranks of Porsche, BMW, Mercedes-Benz and Audi with a vehicle line-up promoted as 'performance luxury'. Already well-established throughout the USA and Europe, Infiniti’s global model line-up comprises a variety of vehicle types. First to enter its Australian show rooms in quarter three will be its FX and Infiniti M models. A 'performance cross-over', the Infiniti FX is not a luxury SUV in the traditional sense but a blend of sports car proportions in an SUV stance. The team at Infiniti Cars Australia say this is evident when you drive it, claiming its handling resembles that of a sports car. Australian FX customers will be able to choose from three different engines – a 235kW 3.7-litre petrol V6, a 550Nm 3.0-litre turbodiesel V6 and a 287kW 5.0-litre petrol V8 with a 0-100km/h time of only 5.8 seconds, faster than a Porsche Cayenne S.

Joining the FX will be Infiniti’s luxury sports sedan, the Infiniti M. Designed to challenge the likes of the BMW 5 series, the Infiniti M features distinct styling and an emphasis on driving dynamics. Again, three engines will be offered: the same petrol (M37) and turbo-diesel (M30d) V6s in the FX as well as a high-tech 3.5-litre petrol V6 hybrid, the M35h. This model recently earned the title of world’s fastest accelerating full-hybrid production car which Infiniti illustrated in a neat little race against a Porsche Panamera – you can find it on YouTube.

Small blemishes, such as fingernail scrapes, need only time in the sun to self-repair. Around November, two more Infiniti models will join the Aussie range: the G37 coupe and G37 convertible. Both are four-seat sports cars powered by the brand’s 235kW petrol V6 and, like their cross-over and sedan siblings, are expected to pack generous standard equipment lists, including a seven-speed automatic transmission. All Infiniti cars are styled according to the company’s expressive design language and are coated in unique self-healing

scratch-resistant paint finishes. Small blemishes, such as fingernail scrapes under the door handles, need only time in the warm sun to self-repair. Infiniti will open a national network of specialist retailers when the brand goes on sale later this year. The first of these will be located in Sydney, Melbourne and Brisbane. Additional outlets are planned for the remainder of the country from next year. According to Kevin Snell, Infiniti Cars Australia’s General Manager, Infiniti’s unique designs and performance emphasis won’t be the only differentiators from its German competition. The customer experience is said to be pretty special, too. “Infiniti’s customer hospitality philosophy is unique and a centre-piece of our business. We base it on the concept of 'Omotenashi', the core element of Japanese luxury and hospitality. For our customers, this will mean a more personal and progressive luxury ownership experience where they are considered ‘honoured guests’.” Infiniti cars go on sale from the third quarter of this year. To learn more visit


Amongst car owners there are individualists who like to stand out from the rest of the crowd with a very special finish. It is for this target group that Glasurit has developed a new series of colours that will dazzle onlookers with their seemingly magical changes in colour, ensuring a totally individual look.

The Glasurit Magic Collection is a collection of colours that strike the eye with their futuristic, iridescent effects. Depending on the angle of observation and the incidence of light, these special-effect colours change as if by magic. For  example, greens change to gold, purples move to turquoise passing via pale pink, or from blue to grey.

These new special effect colours supersede the Glasurit Fantasy Colours. The new collection will be available either as a waterborne or as a solvent version. They will be applied as a Basecoat/Clearcoat system. With a mixing ratio of 2:1 for Glasurit 90 LINE as well as for Glasurit 55, the only requirement to achieve the special colour effect is a uniform, black coloured undercoat.

The iridescent effects are brought about by special pigments that achieve a very wide range of colours. Glasurit Magic Collection covers a total of nine different colours, with very fitting names: Blue Moon, Rising Phoenix, Tempting Illusion, Perfect Spell, Shiny Blaze, Mighty Dragon, Romantic Fairytale, Mystic Fire and Enchanted Forest.


When dreams come true Muoi and Hang Nguyen are co-owners of H&M Smash Repairs in Malaga, Perth, and some of the nicest people you’re ever likely to meet. Their business, twice awarded the AAMI award for WA’s Best Small Panel Shop, was named to reflect their first initials (graciously Muoi listed his wife’s initial first) and represents decades of commitment, hard work, steady success and gratitude. In August 2011, H&M received accreditation as a BMW Authorised Repairer and welcomed a new era in the business. In 1982, Muoi came to Australia as a twelveyear-old refugee from Vietnam’s Vung Tau Province. With his two brothers and two sisters he had spent almost six months in a refugee camp in Indonesia and then in Singapore before being sent to Australia. In comparison, Hang’s family spent two years

reaching Australia via refugee camps in Thailand. Muoi and his siblings arrived at Perth airport and, though he has been all around Australia since, this father-of-three is happily settled in Perth. “We didn’t choose to come to Australia – we just wanted to leave Vietnam – but I’m so glad that it turned out the way it did.” Thirty years later, in 2012, he has seen several of his dreams come true and has more plans for the future. One of those dreams was to have his own business.

Starting at the bottom Muoi’s first job had nothing to do with cars. At 15 he left school and worked for 18 months in a fish factory, cutting up 24,000kg of fresh tuna per shift as part of the canning process. He worked the 12 midnight – 10am shift. “I always smelled like fish,” he said. Then, after his elder brother had been working at a local Toyota dealer as an apprentice panel

beater, Muoi began an apprenticeship in spray painting at the same dealership. After working in a fish factory, a panel shop seemed quite a pleasant workplace. He then worked at three other spray painting shops for the next 16 years, 12 of those at a shop using Glasurit products. He recognised the Glasurit range as being one of the best on the market. Muoi and Hang established their own business in 2005, almost 20 years after Muoi started in the spray painting industry. “I dreamed that I would have my own panel shop and that I would be the best. I wanted to give the best customer service because I believe the best customer service is what sets us apart from the others. “I have always loved cars, fixing them and looking after them. I also love dealing with and helping people when they need help with their motor vehicles,” said Muoi. “My son is the same.


He is working in our business now since finishing high school.”

technology for years now,” he said, “and that’s where we wanted to position our business.

Moving up

“Waterborne paint is safer, and cleaner, in terms of fumes and disposal. And there is no doubt that the product finish is definitely better. Nobody has a perfect system but Glasurit is by far the best combination of cost, efficiency, use of labour, quality and impact on the environment.”

H&M first received the AAMI award in 2006, and then again in 2010, confirming the importance of excellent customer service in addition to quality workmanship and products. “We work with cars but people are our number one priority,” said Muoi. “They love being treated with respect and courtesy and personal attention. We try our very best to keep our customers happy. Our customers always come back and they also tell others about our service. We are proud of our customer service. It is something that we always strive to get better at.”

“Waterborne paint is safer, and cleaner, in terms of fumes and disposal. And there is no doubt that the product finish is definitely better." In 2009, Muoi implemented the use of Glasurit 90 Line waterborne, with a clear goal of attracting prestige vehicle business. “In Europe, they have been using waterborne

Looking ahead Muoi is happy for H&M to remain a small, boutique operation, with fewer than 14 employees. His focus now is to build his client base and to expand into the BMW market. Volume in the final months of 2011 was very good and he is looking forward to 2012 as a year of consolidation. “To achieve the BMW accreditation took about a year and required real commitment. It was another one of my dreams and getting the BMW accreditation in August last year was an honour and one of the highlights for our business. We are grateful to BMW for giving us the opportunity and the privilege.” Improving on the business’ exceptional customer service will continue to be Muoi and Hang’s main focus into the future.

Hang and Muoi Nguyen


The perfect basis for

adhesion, protection efficiency and


Once the topcoat has been applied, the undercoats are soon forgotten. Yet even the highest-quality paint system will soon show its age without a primer, and primer filler. Glasurit undercoats have far more to offer than just adhesion, corrosion protection and stone chip protection. They also offer efficiency.

are not built properly and collapse, the storeys above are bound to follow. The same applies to using complete paint systems.

Achieving efficiencies in the long term Using a complete Glasurit system is a long term investment into any job that Bodyshops complete. “The notion that any generic primer will do, causes all sorts of issues when it comes to the longevity of a job," says Ian Johnson – Glasurit Technical Sales Support Manager. “Glasurit paint systems are designed to work as a system and this system includes a primer, basecoat and topcoat," he says. "If this system is broken then you compromise not only the longevity of the finishes, but you also run the risk of sink back, delamination of the basecoat and other associated defects.” The total Glasurit system means that Bodyshops can be sure that the undercoats, combined with the topcoats, will provide high-class results in terms of adhesion, stone chip protection, corrosion and other forms of stress. In addition, approved products make it possible to offer repair services to motor manufacturers/dealerships who ask for  product approvals. Bodyshops can use these to safeguard their business sectors and acquire new customers. “For long term cost and efficiency, using the complete system in the correct way will ensure that you can confidently provide a warranty for the job that Glasurit will stand by,” said Ian.

Systems are easy and safe From primers to fillers, undercoats are a system unto themselves. They were developed for a wide variety of application fields and adjusted to each other. This means there is an optimal 14.01.11 solution 14:56 for every field of application. The products are easy and safe to process and can The foundation for the be adjusted flexibly to the workflows in the paint system paintshop, for all application conditions in the given field, for wet-on-wet processes or dry Undercoats are of fundamental importance sanding, mechanical or manual sanding. to the paint system. From the outside in, they provide corrosion protection and adhesion. From the inside out, they are the prerequisite for a Saving time with wet-on-wet paint system to retain its attractive appearance surfacers for years to come and to withstand a barrage Glasurit wet-on-wet surfacers offer Bodyshops of stone chips in the course of its service life. the possibility of performing repairs with short process times. They dispense with drying times The importance of quality undercoats to the and with labour-intensive sanding processes for overall paint system can be compared to the filler. That means Bodyshops can cut out an building a house. If the foundations of the house

entire operation and reach perfect results in far less time. Using wet-on-wet surfacers makes particular sense when it comes to painting new or individual components. In combination with a plastics additive, these surfacers can also be used on plastic parts with complex geometries. “On a new panel there is no reason to apply a primer filler,” says Ian Johnson. “As long as the OE panel comes with an e-coat from the manufacturer in top condition, then it only needs to be cleaned and wet-on-wet primed, a short flash off, topcoat applied and the job is done." Saving material with the grey shade concept, Glasurit offers a range of primer fillers and fillers in black and white, not just in shades of grey. That makes it possible to match defined grey shades. Painters can adjust the brightness of the filler to the basecoat and thereby reduce the contrast between filler and basecoat. In this way, Bodyshops save up to 40% basecoat and 45% process time using the Glasurit grey shade concept for basecoat application. “Value grey shades assist in the coverage of topcoat and colour reproduction. Your consumption of topcoat is minimised through the choice of correct Glasurit grey shade,” says Ian. For basecoat colours that require a defined shade of grey as the substrate, the grey ground coat can be replaced by a filler in the corresponding shade of grey. In this way too, Bodyshops can cut out one process step and save material. Glasurit products also save Bodyshops the effort of searching for the shade of grey that best matches the basecoat colour. The colour tools display the perfect filler colour straight away. This shows how comprehensively the undercoats are incorporated into the Glasurit systems.

More efficiency with sanding fillers These are safe and robust to use, can be applied in ventilated preparation bays or in spray booths, and under variable drying conditions ranging from room temperature, ovens or efficient infrared panel dryers. All of these properties make Glasurit sanding fillers the ultimate flexible and universal undercoats in the Bodyshop. To make repair processes even more efficient, Glasurit sets store by short drying times and optimally balanced sanding behaviour. That saves energy costs as well as process time. The use of a complete Glasurit paint system ensures that the products combine technical perfection, premium product quality and safe and efficient work, to the utmost satisfaction of car manufacturers, car owners and Bodyshops alike.


COME CLOSER BASF Coatings’ international design team with local experts from Asia Pacific, North America and Europe recently presented their global colour trend report. In the report, the colour experts provide a forecast of what the automotive colours of the future will be and the factors influencing them. The predications are based on both in-depth research on social developments and up-to-date developments regarding design, architecture and fashion. For their investigation work on global developments, BASF Coatings' designers from every continent work closely together. Thanks to global workshops and a constant, intensive exchange of ideas, they gain a differentiated and focused view on regional as well as global trends. However, these global trends are expressed by different colours, depending on the region. Here are three of the key global trends they have identified:

“Green luxury” The ecology movement is continuing throughout the globe. However, there is a shift to a more realistic approach. Luxury and ecology are no longer perceived as mutually exclusive concepts. This type of connection can be observed among the colours of this trend world. Earth tones – from dark brown to bronze to grey and silver – reflect the new ecological awareness. Deep, elegant blue and dark green round off the colour palette. The new impression of “green luxury” appears in combination with a subtle or very reduced sparkle. This trend is also embodied by the colours indigo, mint or broken white.

Symbiosis between humans and technology Our world is marked by rapid technological progress. Future technologies change our everyday lives and humans and technology are coming closer together. For this reason, colours in this trend world have a very artificial effect. New colour directions represent a uniqueness, with colours such as LED blue, brilliant turquoise, sparkling black or bright red. COLOURS: LED Blue, Brilliant Turquoise, Sparkling Black and Bright Red

Emphasizing uniqueness Another driving force among the trends is individualism. Many people want to move a bit closer to the essence of their personality and are developing themselves in more individualistic ways. Our desire to stand out from the crowds and express our individuality is gaining importance. We are expressing this through colours that stand for something new or unique like greige (mixture of grey and beige) or various shades of gold that can even move into reddish gold. COLOURS – Greige, Gold and Reddish Gold

Stay up to date with what’s happening in Bodyshops, in paint refinishing and in the world of Glasurit. Simply supply us your details to join our mailing list, and forthcoming issues of GLOSS will be delivered straight to you for free. Either email your Bodyshop name and address to

Sean O’Connor, Glasurit staff Your name: Sean O’Connor Position: Technical Services Supervisor Location: Wetherill Park, Sydney How long in this position: 16 months How long at Glasurit: 7.5 years Best part of your job: The diversity of the tasks involved in my role as this brings new challenges on a regular basis. Worst part of your job: The rare time that I can’t find a solution for a customer. Biggest achievement in this role: Part of my role includes delivering training and I find a lot of satisfaction when I see the delegates begin to understand how they can take what they have learnt at BASF and implement it into their workshops. Favourite movie: The Bourne Trilogy Favourite type of music: I like most music but if I had to choose a favourite it would probably be music from the 60’s & 70’s. What would be your ultimate meal: My ultimate meal would be a dinner created by Nigella Lawson because I love the food she cooks. What 3 people would you choose to share it with: Nigella Lawson, Graham Norton and my wife.

COLOURS – Dark Brown, Bronze, Grey, Silver, Deep Blue, Dark Green, Indigo, Mint And Broken White.


Staff Member Questionnaire:

How do you relax outside of work: I have 5 kids so they keep me pretty busy. When I have the time, I like to play golf even though I am not very good at it. I also enjoy cooking (mainly desserts), although to be honest, I think that my enjoyment is more about the eating.

with ‘subscribe’ in the subject line, or scan this code with your smartphone (QR Scan App required), to sign up directly from the GLOSS page on the Glasurit website.

Is there a funny story you can share with us whilst you've been involved in Technical Service and the hotline? I took a call from an older gentleman who was complaining about the colour match that had been done on his vehicle. The 1/4 panel on the vehicle had been repaired and painted and the customer was happy with the colour match under most light conditions. His complaint was that when he parks his car in the garage and turns off the light, if he shines a torch onto the paint the colour looks different. I found this funny because the only time he was not happy was when nobody was going to see it.


Staff Member Questionnaire:


Steve Robinson, Bodyshop Steve Robinson Position at shop: Owner Location: Bribie Island How long have you owned the shop: 18 Years How many employees do you have: 10 Why did you decide to be involved in this industry: I started a school based apprenticeship in 1973 as a motor mechanic, after becoming a tradesman I moved to the panel shop within the same business to help with the extra workload and enjoyed panel beating and painting more than being a mechanic. How long have you been a Glasurit customer: Approximately 7 years What do you like most about dealing with Glasurit: The product is the best I have used, we have recently changed to 90 LINE water base and we initially had a few teething problems with the change over. But the back up and training was excellent and all it takes is a phone call for a tech to help. We also receive regular training and updates by their tech’s. What is the biggest challenge facing Bodyshops today: Trying to get paid to repair cars correctly and safely to a high standard. We are constantly being forced to repair vehicles to a lower price (and not necessarily the best method to return that vehicle to pre accident condition) too many inferior parts that do not fit, and having to repair parts that should have been replaced. They want a David Jones product for a Kmart price, and the industry cannot keep on doing that. It always comes back to money!! Best part of your job: Seeing a happy customer pick up their vehicle and being appreciated for what we have done for them, and they notice we cleaned their car in and out, made it smell nice etc. Worst part of your job: Cranky customers who complain about petty/ stupid little things. Recently a guy refused to take delivery of his vehicle because we had not painted the front door lower hinge bolts, and I fitted a genuine weathershield because the

after market type was no longer available, in fact that company had gone out of business. He stormed off and complained to his insurance company. His car was almost 7 years old. What is your dream car: Cover photograph: INFINITI


Aston Martin V12 Vantage Favourite movie: Any James Bond film What would be your ultimate meal: I think I have had it, 58 floors up on a hotel in Bangkok with no roof on it, the whole top floor is an open air restaurant, with 360 degree views and a sky full of stars. The food and service was fantastic, mind you a Wagu steak was $200.00, and sides were extra. What 3 people would you choose to share it with: My wife Cheryl and my two children Stephanie and Benjamin. How do you relax outside of work: In the garden or at our house in the bush about 2 hours drive west of Bribie, no phones, hassles or problems.

And our next feature in GLOSS magazine is … YOU! We want to hear from our readers, whether you’re a Bodyshop owner, staff member or Distributor. We want to hear about any interesting refinish or restoration projects that you’re working on, things that are of concern to your Bodyshop or the industry, changes you’ve implemented that you’d like to share with other readers or just funny stories from your Bodyshop. Write us a letter, drop us an email, send us a photo or just ask us a question if you want. We’re looking forward to featuring some of your contributions in future issues of GLOSS. Contact Trudi at OMG! Creative or phone 03 9654 0532

I M PR I N T Editor

Ian Wilkinson – Business Director, Coatings Australia & New Zealand BASF Australia Ltd. 231–233, Newton Road, Wetherill Park, NSW 2164, Australia. Email: Phone: 02 8787 0100 Fax: 02 8787 0133 Glasurit® is a brand of BASF Australia Ltd, a company in the BASF-Group. Advertising Trudi Raymant – OMG! Creative Level 3, 180 Flinders Street, Melbourne VIC 3000 Australia Phone: 03 9654 0532 E: Editorial Contributing Editor Lucy Sutherland Lucid Communications Pty Ltd Australia & New Zealand. Contact for press enquiries: Phone: 02 9555 9476 E: Art Direction, Design & Production OMG! Creative Level 3, 180 Flinders Street, Melbourne VIC 3000 Australia. Phone: 03 9654 0532 Photography BASF-Group Infinity Mark Bransdon M&H Nguyen Kloster Bodyworks Ian Guppy & Co Smash Repairs Menkes Auto Renewals Getty Images No responsibility is accepted by BASF for the accuracy of any statement of advice contained in the text or advertisements. All material appearing in GLOSS magazine is copyright. BASC0037

“The 90 LINE Profi system gives us great selection of colours without having to tint colours over. It saves us so much time in the repair process.” Peter Coupland BOWRA PAINT AND PANEL Osborne Park, Western Australia. 90 LINE USER.

NO.1 FOR COLOUR. GLASURIT 90 LINE Glasurit’s 90 LINE system is the NO. 1 waterborne paint worldwide. 90 LINE offers outstanding performance properties, and an industry leading Colour Support system including the Glasurit Color-Profi system offering over 60,000 colour chips! With the Glasurit Color-Profi system colour retrieval is not only quick, but extremely efficient as there’s no need to spray out, as the colours replicate to a blendable match every time.

ProFit with Glasurit.

Glasurit, 231-233 Newton Road, Wetherill Park, NSW 2164 Australia, Tel: 02 8787 0100 Fax: 02 8787 0133

Gloss Magazine Issue 6  

Gloss is a high quality magazine designed and produced by BASF Coatings Australia, targetting a highly defined trade audience. Gloss has bee...

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