We will deal with all complaints in a professional and confidential manner, in line with the NHS national complaints procedure. If we cannot resolve the problem then you may contact the local primary care organisation. Information is available in store. You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
In 2008/2009 we conducted a Patient Survey. These were some of your comments:
Contact the local PALS by: · · ·
Phoning PALS on 0800 917 6039 Phoning NHS Direct on 0845 46 47 Visit PALS website at www.pals.nhs.uk
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.
Monday Friday 9.00am – 6.30pm
Contact details of ICAS (South East) is:
Wed: 9.00am–1pm and 6pm7pm
ICAS (South East) First Floor Clarendon House 9 – 11 Church Street Basingstoke Hampshire RG21 7QG Our staff work hard to provide you with the best possible service. Please treat them with courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.
except: Saturdays 9.00am 5.30pm
and we will collect your prescriptions from your surgery
FREE OF CHARGE Telephone: 023 80254344 Fax: 023 80254344
This pharmacy complies with the Data Protection Act and the NHS code on confidentiality.
1 Falkland Court, Chandlers Ford, Eastleigh, Hampshire SO53 3GA