Branding with the Enemy Here’s a point to ponder. What motivates and unites people more- fighting for a cause or against an idea? History provides us the answer. During the French Revolution the oppressed bourgeois’ united against a common enemy- the feudal and exploitative French monarchy and sent them to the guillotine. Soon after, once the enemy was dead, they were plagued with infighting and rivalry. The Allied Forces were united and driven against Nazi Germany, symbolized by Adolf Hitler. Even the capitalist and communist blocks came together, to demolish their common enemy. But once, the Third Reich fell, the communist and capitalist blocks were polarized, leading to the Cold War. Ironically, Hitler, a master of propaganda himself, identified an enemy in the Jewish community, as a threat to pure Aryan supremacy. Visionaries like Mahatma Gandhi (Quit India Movement against British Colonialism), Dr. Martin Luther King (American Civil Rights Movement against racial discrimination) also succeeded by defining an enemy to fight against. More recently, Anna Hazare’s Lokpal agitation was named ‘India Against Corruption’ (and not ‘For an honest India’). So, fighting against an enemy generates a more powerful emotional response, than just supporting a cause, which tends to be more of a reason led route. As the saying goes, “Reasons lead to conclusions, emotion leads to action.” Battle for the consumer’s mind In the world of branding too, we have stories of brands that have actually gone beyond product propositions, to define an ‘enemy’ (a belief, convention or behavior in society & culture). These brands have taken a ‘stand’ against their enemy to connect with and unite their consumers, through an emotional turbo-charge. When Steve Jobs launched the Apple Macintosh in 1984, the enemy was: ‘People have to be computer-literate.’ The stand the brand took: ‘Computers have to be people-literate’. This idea has driven the design of Apple products ever since. The Volkswagen Beetle took a stand, ‘Small is beautiful’ against the American belief (enemy), ‘Big is beautiful’ and created a cult.
Harley Davidson countered the onslaught of Japanese bike-makers in the U.S. by taking a stand that ‘bikes were about freedom & adventure’, against the popular notion that ‘bikes were about speed & power’. Contrast this with Coke and Pepsi treating each other as the enemy and setting off the Cola Wars. More recently, Diesel, an irreverent brand that drives counter-culture came up with this. It took a bold stance in its campaign ‘Be Stupid’, against the trend of ‘an over smart society that creates a safe, formula driven world which inhibits risk taking.’ As an extension of the campaign, it created a ‘Facepark’ in Berlin, a real world spoof on Facebook, where people gathered to mock the overdose of virtual social networking. A new battle cry for brands Whether the brands we have discussed, embarked on these strategies by default or by design may be debatable, but it leads us to a new ideology for brands. In a world of growing parity, where product performance is becoming table stakes, brands need to go beyond just talking about themselves, to propagating a larger worldview. With consumers becoming smarter, cynical and information rich, Branding needs to evolve from the conventional ‘points-of-difference’ (POD) to a ‘point-of-view’ (POV) approach. It’s becoming less about ‘what I am known for’ but increasingly about ‘what I care for’. In their brand planning process, the folks at Ogilvy call this the ‘Big Ideal’ (as against the conventional ‘Big Idea’). For TANG, the juice concentrate brand targeted at kids, Ogilvy created a powerful Brand Ideal, ‘Long Live Kids!’ This came about by taking a stand against the enemy‘society is pressurizing kids to become grown up too soon and behave like adults’. The ‘Enemy-Stand-Mantra’ construct In this context, I have developed what I call the ‘Enemy-Stand-Mantra’ construct. Here’s a look at the construct: Brands are going beyond just promoting themselves, to promoting a larger world view. They do this by: Fighting an ‘Enemy’- a commonly held belief, convention or behavior in society & culture Taking a ‘Stand’ (against the enemy) - with a strong point-of-view on what they care about. Propagating a ‘Mantra’- expression of the brand’s defining point-of-view 2
A commonly held belief, convention or behavior in society
The brand’s point of view (against the enemy) on what it cares about
Expression of the brand’s defining point-of-view
Let us look at examples of how the points-of-view of some brands fit into this construct: BRAND
Stereotyped beauty- tall, blond, slim and fair
Every woman can be beautifulof any shape & size
Real beauty for real people
Apathy towards social issues
It’s time to awaken and act
Fear of getting clothes dirty
Don’t let dirt be a spoilsport
Daag Acche Hain
(Dirt is good)
It is both important and interesting to note that the ‘Mantras’ of these brands are derived from their product functionality. For example: Tata Tea’s functional benefit is ‘Refreshing’, which fits in with ‘Awakening’. Similarly, Dove’s ‘1/4 moisturizer beauty care’ seamlessly flows into ‘Real Beauty’. Here’s some food for thought. While discussing this construct in my Marketing Communications class, I gave my students an assignment to work out the ‘Enemy-Stand-Mantra’ for this campaign of Idea Cellular.
Can you spell out the ‘Enemy-Stand-Mantra’ for this campaign?
The war ahead While in the examples discussed, the ‘Enemy-Stand-Mantra’ construct has been retrofitted to demonstrate the concept, it is a useful tool to work out the ‘big ideal’ for your brand. While working on a female deodorant brand in India, we used this construct to good effect and timed the campaign to break on ‘Valentine’s Day’ across television and social media: ENEMY
Increasing incidents of moral policing of the youth
Let nothing come in the way of living life on your terms
Stop me if you can!
Applying this construct to develop your brand strategy requires 3 key elements: From product to people: you need to focus more on ‘what people care about’ and less on ‘what your product does’. Horst Rachelbacher, the founder of AVEDA has this to say, “My brand is not interested in competing. It is interested in making a contribution.” Developing sharp antennae: you must have an intuitive ability to pick up signals from society and culture. The owner & founder of Diesel, Renzo Rosso says, “My first inspiration is always in the street. Listening to and watching people.” Laddering up your functionality: your brand’s mantra must be in sync with its functional benefit and product offering (and not a force fit). So, the next time you think about how to make your brand famous, rich and loved, try branding with the enemy. It could be half the battle won.
Anand Narasimha, is Dean & Professor of Marketing at IFIM Business School, Bangalore. With over 25 years of experience in Brand Marketing, Advertising and Consulting, he describes himself as a ‘Brand Mentor’. He can be reached at firstname.lastname@example.org
14, November 2012