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REACT [IST-2005-033607]

CAP in the IST project REACT

Massimo Cristaldi & Uberto Delprato – IES Solutions srl Marcello Marzoli – Italian Ministry of Interior, Firemen Dept. CAP Implementers Workshop WMO Geneve, 9-10 December 2008

– http://www.react-ist.net

CAP Implementers Workshop - Geneve, 09-10.12.08


Current emergency services situation in Europe • Fragmentation of Emergency Services • Unique 112 (EU 911) -> still far from reality • Only some European regions have unified emergency services (i.e. Ambulances and Fire Fighters) • Need for interoperability

– http://www.react-ist.net


Need for interoperability REGION 2

REGION 1

Ambulance C&C1

Fire Brigade C&C1

Police Dept. C&C1

Ambulance C&C2

Fire Brigades C&C2

INTEROPERABILITY

Police Dept C&C2

ENHANCED FRAGMENTED COMMUNICATION UNCOORDINATED COORDINATED ACTION

Not only for disasters, but usually for small limited incidents that may escalate in scale – http://www.react-ist.net


REACT • EU Project funded in 2006, finishing in 2009 • 7 technical partners from UK, Italy, Belgium, Germany, Slovenia, Austria • 3 End Users – http://www.react-ist.net

• Focused in: • Citizen-to-PSAP interaction • PSAP-to-PSAP coordination for incoming calls and incident knowledge • Don’t focus on resources mgt


REACT - The mission “Reaction to Emergency Alerts using voice and Clustering Technologies” Voice capturing E-Call Main goals: Interoperability • capture more of the information available from sensors, being them “human” or technological • make this information available to as many local Emergency Call Services as possible, by creating an interoperable European information-structure • complement the data with associated services able to semantically analyse and cluster environmental and crisis management information Callsecure grouping • Keeping data transfer – http://www.react-ist.net


Same call seen by different C&C

C&C1 CNVVF Venezia

– http://www.react-ist.net

C&C2 Venezia Ambulance


Same call seen by different C&C

C&C1 CNVVF Venezia

– http://www.react-ist.net

C&C2 Venezia Ambulance


Same call seen by different C&C

C&C1 CNVVF Venezia

– http://www.react-ist.net

C&C2 Venezia Ambulance


Same call seen by different C&C

C&C1 CNVVF Venezia

– http://www.react-ist.net

C&C2 Venezia Ambulance


Same call seen by different C&C

C&C1 CNVVF Venezia

– http://www.react-ist.net

C&C2 Venezia Ambulance


Same call seen by different C&C

C&C1 CNVVF Venezia

– http://www.react-ist.net

C&C2 Venezia Ambulance


Additional services 1. Call and Incidents content mgt – Semantic Analysis of calls – Call Grouping for a wider view on an event

2. Voice recognition – Capturing keywords (e.g. “gun”, “fire”) – Suggesting keywords to the call-taker

3. Automatic translation of local codes into general codes – i.e. using TSO dictionary – http://www.react-ist.net


Where we are now • • • • • • •

Architecture Defined 1st Round implementation completed 1st verification round currently happening Interoperability – Achieved Voice recognition – Achieved Call Grouping – Partially achieved Trials will start in February next year – http://www.react-ist.net


REACT Architecture • Loose coupling between components • Uses standard TCP/IP based protocols and links – XML – Web Services – Atom Feeds • Common Alerting Protocol as Calls/Incidents Message format • TSO as Incident Dictionary

– http://www.react-ist.net


Conceptual Architecture C&C C&C CAP CAP

Adapters Adapters

Incident Incident API API Input Input Analysis Analysis

Router Router

– http://www.react-ist.net


REACT Sequence Diagram • REACTSequenceDiagram.png

– http://www.react-ist.net


Using a common dictionary • CAP alone is generic in classifying incident (cap.alertinfo.category.code) • Local codes will be, in any case, sent to recipients in original format (in cap.alertinfo.event.code) • For being interoperable across different nations TSO dictionary has been selected in REACT – http://www.react-ist.net


CAP/TSO

Car acc. + people Cod.10 – http://www.react-ist.net

CAP MESSAGE TSO CODED

People trapped Red code


Call/taking at a PSAP [CNVVF]

SO 115

– http://www.react-ist.net

GIS interface


CAP representation of an event: Car accident with passengers to be rescued Current CNVVF procedure – – –

• • • • • •

Always send resources Inform other CNVVF HQs by phone (if needed) Inform other rescue services by phone (if needed)

CAP Status = Actual CAP Type = Alert CAP Category = Rescue CAP Urgency = Immediate CAP Severity= Severe CAP Certainty= Likely – http://www.react-ist.net


TSO representation of an event: Car accident with passengers to be rescued Current CNVVF description – – –

• • • • • •

Code = 10 [Incidente stradale (generico)] Type = Incidente con persone a bordo Icon = 10

Event/EType/Category (1st) = CRS (TRP) Event/EType/Category (2nd) = COL (TRP) Event/EType/Category (3rd) = TRP (ASR) Event/EType/Actor (1st) = VEH Event/EType/Actor (2nd) = PPL Event/EType/LocType (1st) = ROAD – http://www.react-ist.net


Interoperability btw Firemen in Italy

C&C1 CNVVF Venezia

– http://www.react-ist.net

C&C2 Treviso Fire


Interoperability btw Firemen in Italy

C&C1 CNVVF Venezia

SO115 – http://www.react-ist.net

C&C2 Treviso Fire


Interoperability btw Firemen in Italy

C&C1 CNVVF Venezia

CAP adapter

SO115 – http://www.react-ist.net

C&C2 Treviso Fire


Interoperability btw Firemen in Italy

C&C1 CNVVF Venezia

CAP adapter

SO115 – http://www.react-ist.net

C&C2 Treviso Fire


Interoperability btw Firemen in Italy

C&C1 CNVVF Venezia

CAP adapter

SO115 – http://www.react-ist.net

CAP parser

C&C2 Treviso Fire


Interoperability btw Firemen in Italy

C&C1 CNVVF Venezia

CAP adapter

SO115 – http://www.react-ist.net

CAP parser

C&C2 Treviso Fire

SO115


How can a C&C become interoperable with other C&C’s? • Identify who they need to interoperate with • Agree on a common dictionary or adopt an established dictionary (i.e. TSO) • Match their local codes against an this dictionary • Adapt their C&C to generate and receive CAP messages • Adapt their C&C to process and display the received messages

– http://www.react-ist.net


CAP adopted by Italian Firemen Corps • The Italian Ministry of the Interior has issued a formal decree concerning the sharing of data between the fire department and other emergency organisations, such as the ambulance service. • The decree – published in the government’s Official Journal of 3 July – defines the communication protocols for exchanging data and information between emergency service command and control rooms. • This is the first time in Italy that an emergency organisation will open its databases to other similar organisations, providing they adopt the communication protocol which has been defined and developed within the REACT project. – http://www.react-ist.net


– http://www.react-ist.net


What Italian Firemen will additionally get in 2009

C&C3 Venezia Ambulance

C&C Venezia Local Police

C&C Civil Protecion

C&C1 Venezia Fire – http://www.react-ist.net

C&C Envir. Agencies


An example of an unexpected application in Italy • • • •

Although 112 is an emergency number, each emergency agency can be reached with different numbers (113, 115, 118) Caller not speaking Italian are often managed with problems With REACT in place, keywords may help... ...but it is possible to forward the call to another call-taker who can gather information in the caller language and make them instantly available to the local call-taker – http://www.react-ist.net


Conclusions • • •

Integrated use of both CAP and TSO as enhanced protocol for representing and sharing information about events Adopted by Fire Brigades in Italy Issues: – Make current C&C Systems “CAP compliant” – Define CAP message content – Agree on a common data dictionary: i.e. TSO is a bit primitive for Police officers

• •

Demonstrate the interest of the solution: at the end, from end user perspective, is just a “dot” on a screen that pops up… How to perceive the value? Trials in Venezia / Aachen / UK aims at demonstrating the concept Open issues: usage of some CAP fields – cap1091.xml

– http://www.react-ist.net


Thank you very much for your time Massimo Cristaldi & Uberto Delprato IES Solutions Roma - Italy u.delprato@i4es.it www.react-ist.net

See you at the stand – http://www.react-ist.net


REACT Project Presentation