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INSTITUTE FOR EXCELLENCE IN SERVICES & PLANNING

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What does IESP offer students 

Education & Training in the Services and Planning sector to develop future leaders by bridging the gap between academics and the industry.



We guarantee global standards of ‘high-quality student learning’ and value-creation by imparting comprehensive training in all areas of Services and Planning in order to equip students for a holistic growth using ethical and best practices



Training Programs at IESP:     

Aviation HealthCare Hospitality Retail Corporate Training

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Key Features 

Practical Exposure to Airport Operations through 2-3 months of internship.



100% Placement assistance.



Customized Uniforms as per industry standards.



Complementary Grooming Kit.



Workshops & Guest Lectures conducted by industry experts .



Special facilities for out-station candidates.



Convocation Ceremony.

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INSTITUTE FOR EXCELLENCE IN SERVICES & PLANNING Continuously evolving Curriculum + Operational Expertise = Academics closer to industry  Education & Training arm of Airawat Group.  Providing holistic training solutions in Aviation, Hospitality, Healthcare, Retail, Road Safety & Infrastructure.  Business to Business Training (B2B) – Corporate Trainings  Business to Customer Training (B2C) - Airport Handling Management, Cargo & Courier Management, Healthcare & Retail Programs

Our Associations • Empaneled with Ministry of Defense (DGR) • Joint venture with the Government of Maharashtra (DVET) • Tie-up with Dowling College, School of Aviation, USA

 Trainer Network - Excellent network of trainers chosen from amongst the best in the industry.

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CORPORATE TRAINING DIVISION

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CORPORATE TRAINING DIVISION  Successfully trained 7000 professionals, till date, across industries and at several international locations.  Customized Aviation-related programs (as per the ISAGO Standards) offered for a wide category of staff/ functions.  Customized programs offered in Behavioral/ Soft Skills Training for Internal & External Grooming and Workplace Etiquette.  Other unique programs – Skills of Defensive Driving (DDC) in Road Safety and for Airport Driving Permit.  Trained more than 2000 Aviation Staff, on DDC, for Airport Driving Permit  Associated with Mumbai Traffic Police, to train their staff on DDC.

Some of Our Clients  Traffic Police – Mumbai  SevenHills Hospital  Ministry of Defense (DGR)  Mumbai International Airport Ltd. (MIAL)  Kingfisher Airlines  Air India SATS and many more…

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THE AIRAWAT ADVANTAGE

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THE AIRAWAT ADVANTAGE  Expert knowledge in Service Industry with Aviation as our forte.  Successful affiliations with Government bodies.  Tailor-made services to meet client requirements in areas of Operations, Consulting, Training & Manufacturing.

 Constant upgradation and research to deliver value-added services.  Competitive & Innovative approach.  Thorough Risk analysis and management.  Maintaining strong control over all aspect of our customers' projects.  Emphasis on exceeding Client expectations.

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Courses at IESP Airport Handling Management

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Airport Handling Management This course focuses on development of skills required for key areas in Ground Handling and related operations. The successful completion of this course opens doors to exciting opportunities in ground handling like Reservations, Check-in, Baggage Handling, Security, Arrivals & Departures, Ramp Handling etc. 

Duration :

 4 months- Classroom training  2-3 months – Airport Internship



Qualification : Graduate/ Pursuing Graduate



Age :17 to 28 years

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AHM Training Syllabus         

Grooming Communication Skills & Language Enhancement Soft Skills Social Etiquette Passenger Handling Ramp Handling Cargo Handling Security Airport Services - Domestic & International

Course Special Features : 

Practical Training Session

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Career Progress Customer Service Agent

Supervisor

Executive / Duty Manager Assistant General Manager

GM

Director 12


Courses at IESP Cabin Crew Training

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Cabin Crew Training 

Duration : 6 months – Classroom Training 2-3 months – Airport Internship



Qualification : Min 10 + 2



Height : As per Airline Standards Male - 5 ft 7” Female - 5 ft 2”



Weight : In proportion to height



Skin : Clear complexion / No scars & marks



Age : 18 to 27 yrs



Marital Status : Single



Being a Cabin Crew, one can fulfill his/her dream of traveling around the world, can enhance oneself to be well-groomed and qualify for a competitive salary



Our course is designed to not only focus on the technical know-how but also on the overall personality development required to be at par with the industry standards.

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CC Training Syllabus         

Grooming & Make Over Sessions Communication skills & Language Enhancement In Flight Services In Flight Safety Announcements Hospitality Swimming First Aid Soft Skills & Etiquette - Social & Dining

Course Special Features :  

Practical Training Session Cabin Familiarization

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Career Progress

Training: Service / In Fight Safety / Manager First – Aid

Assistant Base In Charge

Base Manager

Jr. Flight Steward / Stewardess

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Courses at IESP Cargo & Courier Management

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Cargo & Courier Management The Cargo industry is the next big growth hub in the global Aviation business today.  With large volumes of cargo movement everyday, India is in the forefront of this sector. This kind of growth is and will be generating a huge demand for trained manpower. On successful completion of this course, candidates have a wide range of career avenues to choose from:  Cargo offices of different airlines Ground Handling agencies for domestic & international airlines Cargo agents, Courier & Logistics companies Import & Export business etc

 Duration :  2 months – Classroom Training  2-3 months – Airport 

Internship



Qualification : Min 10 + 2



Age : 18 to 30 yrs

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CCM Training Syllabus • • • • • • • • •

Grooming Communication & Language Enhancement Soft Skills Cargo & Courier Booking Tariff Construction Dangerous Goods Ramp Handling Cargo & Courier Automation Cargo & Courier Accounting Settlement Systems

Course Special Features : •

Practical Training Session

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Career Progress

Duty Officer

Manager Cargo

General Manager Cargo

Cargo Officer Cargo Assistant

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Courses at IESP Healthcare Management

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Healthcare Management The Multi-faced Healthcare sector is one of the booming business today. Understanding the existing and new trends in this industry, we have designed a unique course incorporating the scientific, administrative and human behavioral characteristics of this field. Students are exposed to various nuances of hospital management and are taught to empathize with different consumer mindsets. (understanding Patients and their families, Doctors, other Hospital staff etc.) Duration : 4 months

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Healthcare Management      

Grooming Communication Skills / Soft Skills / Social Etiquette Medical Product Knowledge Patient Care Hospital Administration Management Interview Handling Skills

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SOME OF OUR CLIENTS

The Govt. of Maharashtra (DVET)

Ministry of Defense (DGR)

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WE’LL BE HAPPY TO HEAR FROM YOU….. Corporate Office

Southern India Office

Airawat Group 301/ 302, 3rd Floor, Navkar Commercial Complex, Opp. Andheri Railway Station, Andheri (East), Mumbai – 400069. Maharashtra, India.

Airawat Group 3rd Floor, Elanjickal Building, Vytilla Junction, Kochi - 682019 Kerala, India. Tele-Fax: 0484-6549991

Tel. No.: +91-22-6606 7777 Fax No.: +91-22-6606 7799

Overseas Office 30, Bloomington Street, Medford, New York – 11763. Tel. No.: 001 516 5235333

Web: www.airawatgroup.com  www.airawataviation.com  www.iesp.co.in 26


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Aviation and Healthcare courses at Institute for Excellence in Services and Planning (IESP), India