Shopping for Efficiency
SNAPSHOT
Meheriar Patel, GM & Head IT, Globus Stores, had to implement a flexible and scalable IT infrastructure to replace its information systems. He had centralize up-to-date data in a database to enable quick decisionmaking. Integrating financial information to avoid re-processing and errors introduced by manual processes was another challenge. All this had to be done without increasing staff numbers. Reports derived from various systems were static. Although
REvENuE: Rs 200 crore EmPLOyEES: 800+ IT STAFF: 6 PROjECT PERIOD: 2007 — 2008
transaction systems were performing satisfactorily, transaction processing was not error free. This meant that plenty of time to convert reports into business information, leading to slow business response. Patel decided to deploy a solution tailored to his business. A common framework for document management and collaboration was built. The feedback mechanism developed with online response system helped communicate with the customer efficiently and also improved business. CIO
Meheriar Patel Globus Stores GM & Head IT
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