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THE LATEST NEWS FROM PENTAGON OFFICES AND STAFF AROUND THE GLOBE

MAY 2019 I ISSUE 4 I GLOBAL NEWSLETTER

“Welcome to the May edition of our global newsletter, PentaTalk. I am pleased to advise the first quarter of 2019 has continued with the same optimism and excitement as 2018” ASHLEY TAYLOR GROUP CEO

CONFIDENCE TO INVEST & FOCUS ON THE FUTURE PENTAGON AUSTRALIA I 2 PENTAGON MIDDLE EAST I 3  PENTAGON GLOBAL I 5 PENTAGON BRAZIL I 6  PENTAGON ITALY I 6 PENTAGON INDONESIA I 7  PENTAGON MALAYSIA I 7 PENTAGON UNITED KINGDOM I 8 PENTAGON HOUSTON I 11 PENTAGON GLOBAL I 12

PLUS FACES OF PENTAGON, QHSE, IT AND ETHICS & COMPLIANCE UPDATES


A WORD from ASHLEY

PENTAGON FREIGHT SERVICES GROUP CEO

A WORD FROM ASHLEY

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PENTAGON AUSTRALIA PENTAGON PERTH SUNDOWNER EVENT FACES OF PENTAGON PAUL IREDALE

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Hello Everyone, Welcome to the May edition of our global newsletter, PentaTalk. It is hard to believe that May is here already, and we are fast approaching the half way point of 2019. I am pleased to advise the first quarter of 2019 has continued with the same optimism and excitement as 2018 finished with. This is extremely positive news following the well documented period of low levels of investment within the energy and resource industry. The Brent Crude continues to hold firm and has now stabilised at a sustainable level. The industry is now armed with the confidence to invest and focus on future business opportunities. In March, we held our quarterly Executive Leadership Team (ELT) meeting in Singapore over three days to review the Group’s business performance. Presentations were also received from our Global Project Director, Global IT Director, Global QHSE Director and Global Compliance Director highlighting the significant process we have made at Group level. With the focus on ‘One Pentagon’, a review was undertaken at both country and Group level of our Strengths, Weaknesses, Opportunities and Threats. A common theme was determined, and we were able to progress our core objectives and key results for 2019 as we close out our financial year. In summary, the meeting was extremely productive, and highlights have been shared with our regional Senior Leadership Teams. Our global IT strategy remains on schedule, with ‘Go Live’ in Myanmar achieved on 1 April 2019 and Germany scheduled for 1 July 2019. Following Germany, the Global IT team will focus on Norway, Australia and Papua New Guinea, delivering improvement and strengthening our end to end customer service experience. Already this year, I have had the pleasure to travel from my base in London to several of our global offices including Jakarta, Kuala Lumpur, Singapore, Perth, Dubai, Amsterdam and Houston. It is always pleasing to meet our local teams and hear about so many exciting developments and see the genuine enthusiasm for continued success. Further office visits are already planned in the coming months. Once again, we are exhibiting at the Offshore Technology Conference (OTC) in Houston during May. In support, we will have representatives from our Singapore, Norway, Canada, Australia and UK offices attending. We are looking forward to a busy OTC and hope to see many of our customers at our booth during the week. It is also a special year for our Houston team, as they reach a milestone and celebrate 40 years as the ‘Best-In-Class’ freight forwarding and logistics service provider to the energy and resource industry. All the best for the coming months, and I hope you enjoy reading our PentaTalk newsletter. Ashley Taylor, Group CEO

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PENTAGON MIDDLE EAST FACES OF PENTAGON RICHARD WILSON NORTHERN LOGISTICS SERVICES CONTRACT WIN

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PENTAGON MIDDLE EAST PENTAGON DUBAI PROJECT TEAM’S EXPERTISE LIFTS CLIENT EMPLOYEE OF THE MONTH

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PENTAGON UNITED KINGDOM INCREASING OPPORTUNITIES FOR PENTAGON WITHIN THE NORTH EAST

PENTAGON – ACQUISITION FUN FACTS ABOUT NEWCASTLE FACES OF PENTAGON ODD EGIL ANDERSEN PENTAGON UNITED KINGDOM BREXIT PENTAGON ABERDEEN: PRODUCTIVE FIRST QUARTER

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FACES OF PENTAGON JACKIE WEBSTER

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PENTAGON UNITED KINGDOM PENTAGON ABERDEEN DANGEROUS GOODS DIVISION FACES OF PENTAGON CRAIG FRANKLIN

FACES OF PENTAGON RINKU ALFRED

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PENTAGON GLOBAL FACES OF PENTAGON KIM OCHILTREE ANNUAL GROUP FINANCE CONFERENCE

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PENTAGON BRAZIL MOVING FORWARD

PENTAGON ITALY BUSY FIRST QUARTER FOR PENTAGON MILAN FACES OF PENTAGON FRANCESCO FAVETTI

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PENTAGON HOUSTON FACES OF PENTAGON BELINDA RANGEL PENTAGON OPENS KANSAS CITY DISTRIBUTION CENTRE PENTAGON HOUSTON SUPPORTS FOOD BANK

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PENTAGON INDONESIA JAKARTA EXPANDS NEW INTER-ISLAND TRUCKING SERVICE PENTAGON MALAYSIA CELEBRATING 10 YEARS LONG SERVICE ONE PENTAGON FACES OF PENTAGON VIJAY SEGARAN

PENTAGON GLOBAL QHSE UPDATE GLOBAL ETHICS & COMPLIANCE UPDATE

PENTAGON GLOBAL IT UPDATE EXECUTIVE LEADERSHIP TEAM MEETING PENTAGON AMSTERDAM KEEPING IT FRESH


FACES of PENTAGON

PENTAGON AUSTRALIA

PAUL IREDALE AUSTRALIA

PENTAGON PERTH SUNDOWNER EVENT OPPORTUNITY FOR MANY OF OUR OIL AND ENERGY CUSTOMERS TO MEET WITH INDUSTRY COLLEAGUES. Pentagon Freight Services Perth welcomed invited guests to a Sundowner event held at Elizabeth Quay, Perth, after the Australasian Oil & Gas Exhibition in March. The event was full to capacity and provided the Pentagon Australia team the opportunity

to say thank you to many of our customers for the business we have received over the last few years.

The evening was also an opportunity for many of our oil and energy customers to meet with industry colleagues and enjoy great food and surroundings overlooking the Swan River. We were very fortunate that Ashley Taylor, Group CEO, and David Wilson, Managing Director Australia & PNG, were able to fly in for the event, joining the local Pentagon team for the evening. The weather and the river views were absolutely perfect as the sun went down, rounding off a great evening for everyone.

The event provided Pentagon Australia the opportunity to say thank you to many of our customers for the business we have received over the last few years.

1. Position at Pentagon: Commercial Manager. 2. What’s the best thing about working for Pentagon? Every day is different – I come to work each day without knowing what to expect. 3. What’s the most challenging part of your job? Explaining Incoterms to non-logistics people. 4. What’s your hidden talent? I am a very talented baker of cakes! 5. Who inspires you? My Grandad. He taught me the value of hard work, the importance of good manners and treating everyone equally. 6. What’s the hardest lesson you’ve learned? How to move on from failure. I now realise that failure is not always a bad thing and I use past failures as a means to move forward and improve. 7. What does success mean to you? Customers determine my success. Success is when our customers achieve their desired outcome through their interactions with our Company.

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FACES of PENTAGON

PENTAGON MIDDLE EAST

Iraq Country Manager, Richard Wilson, with members of the team

RICHARD WILSON IRAQ, MIDDLE EAST 1. Position at Pentagon: Iraq Country Manager. 2. What’s the best thing about working for Pentagon? The people, travelling to unusual historic locations and the adrenalin rush of being better than the competition. 3. How do you like to spend your free time? Watching my son play rugby and annoying my wife. 4. What’s your hidden talent? Saxophonist. 5. Who inspires you? Watching members of my team mature, grow and become successful. 6. What’s the hardest lesson you’ve learned? That I’m not 21 anymore. 7. What’s your favourite book or film? Film: Predator.

NORTHERN LOGISTICS SERVICES CONTRACT WIN Northern Logistics Services (NLS) is Pentagon’s wholly-owned office in Kurdistan. NLS recently secured the Freight Forwarding and Customs Clearance Service contract for Hunt Oil for the Kurdistan region and other parts of Iraq supporting the Ain Sifni Block. It is a comprehensive freight forwarding contract dealing with a wide range of cargoes, from out of gauge to everyday consumables. Richard Wilson, Iraq Country Manager, is delighted with the award of this contract and the continued expansion within the region.

It is a comprehensive freight forwarding contract dealing with a wide range of cargoes, from out of gauge to everyday consumables

MV Wilson Clyde POL Ulsteinvik, Norway POD Gibraltar, UK Cargo: Box boom crane Volume approx. 200 cbm Weight approx. 25 tons

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Anilkumar Govindan, Cargo Superintendent – Projects


DUBAI PROJECT TEAM’S EXPERTISE LIFTS CLIENT In March this year, Pentagon Dubai’s Project team successfully secured and executed a project shipment of 1450 CBM from Hamriyah (UAE) to Shuaiba (Kuwait) onboard the MV Industrial Royal (Project 1). The client’s requirements were extremely delicate due to the positioning of the lifting points and an uneven inner diameter of the loading hooks. Nevertheless, with the skilled expertise of our Project team, the centre of gravity was identified, and all lifts completed safely. The Project team showed initiative in utilizing the same voyage on the MV Industrial Royal for another project for a separate client (Project 2). By combining cargoes for the same voyage, Pentagon Dubai reduced their overall spend and subsequently were in the position to offer cost and efficiency savings to the clients.

FACES of PENTAGON

PROJECT 1: Kuwait Oil Company; Lower Fars Heavy Oil Development Program Phase-1 Project

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Cargo: 3 skids and 52 accessories – approx. 1450 cbm

Hamriyah > Shuaiba PROJECT 2: Nowmco Petroleum

RINKU ALFRED DUBAI, UNITED ARAB EMIRATES

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with the skilled expertise of our Project team, the centre of gravity was identified, and all lifts completed safely

1. Position at Pentagon: Customer Service Team Leader.

Cargo: 2 oilfield trailers and 9 accommodation units – approx. 1331 cbm

Hamriyah > Umm Qasr

2. What’s the best thing about working for Pentagon? To work as a team under good Management. 3. What’s the most challenging part of your job? Executing shipments in an organized, timely manner. 4. What’s your hidden talent? I believe it’s my patience. 5. Who inspires you? Everyone around me. 6. What’s the hardest lesson you’ve learned? Life doesn’t go as planned, but unplanned seems to be working well. 7. What does success mean to you? To have a balanced work and personal life together.

Pictured centre is Sajad Ahmed Hamady receiving his Employee of the Month Award.

EMPLOYEE OF THE MONTH Sajad works for Pentagon’s whollyowned Southern Iraq business, Al Rumaila Shipping, based at Rumaila Operating Organisation (ROO).

M  V BBC Europe P OL Rio de Janeiro P OD Houston C argo: 11 risers V olume approx 396 cbm W  eight approx 275 tons

He received this award based on his commitment to health and safety and his passion for ensuring 100% delivery on time and in full in his role on the materials management team. He has also recently been promoted to Specialist Forklift Operator. Well done, Sajad!

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FACES of PENTAGON

PENTAGON GLOBAL

LONDON, UNITED KINGDOM

£

₣ ANNUAL GROUP FINANCE CONFERENCE Our 3rd Annual Group Finance Conference in January bought together the financial controllers from our hub locations in North America, UK, Australia, Far East, Middle East and Norway.

KIM OCHILTREE

Last year, these sites started a project to review their end-to-end intercompany processes, agreeing on areas of best practice and areas where, using a standardised approach, we could deliver further efficiencies.

₨ €

$ ₩

This year, we were pleased to report that the changes adopted in this pilot, including a standard month-end cut-off for Pentagon invoicing and reconciliations, had delivered significant improvements in the ageing of outstanding intercompany balances. We know that all sites face similar challenges in this area and from May 2019 we will be inviting all remaining sites to join this ongoing initiative.

Standardised approach Deliver efficiencies

1. Position at Pentagon: Group CFO. 2. What’s the most challenging part of your job? I am happiest when there are challenges as it makes me reconsider my approach to things, bringing a better solution. In my role, the key challenge is balancing our finite Group resources against the desire for positive change from the countries around the world. We have recently asked all Country Leaders to complete an annual SWOT analysis to give us insight into their local challenges and opportunities to help influence this process. 3. How do you like to spend your free time? Focussed on my family. My oldest son is 14 years old and an avid musician playing both the rock guitar and piano. My youngest son is 7 years old and loves dinosaurs, sharks and snakes. They are growing up too fast. 4. Who inspires you? Emmeline Pankhurst. In 1903 she formed the Women’s Suffragette Movement to fight for women’s right to vote in the UK. Women finally gained this right in 1918. She had a comfortable life, but she chose to fight inequality despite a high personal cost.

Pictured left to right: Andrea Walin, Kevin Shockley, Isaac Low, Toyin Aremu, Kim Ochiltree, Simon Nguyen, Liz Sharma, Jess Clewley, Oyvind Ronning, Sagar Mishra.

M  V Wilson Brest and Wilson Gaeta

5. What’s the hardest lesson you’ve learned? Life can be short – take time to make memories with those you love.

P OL Gdansk

6. What’s your favourite book or film? The Great Gatsby By Scott Fitzgerald. I love the writing style with the imagery of 1920’s America, with the main character focussing all his efforts on achieving the American dream and failing dramatically.

C argo: Soda Ash

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P OD Kristiansand W  eight approx 6220 tons


PENTAGON BRAZIL

MOVING FORWARD

Our office in Rio de Janeiro, Brazil, has been in operation since 2011.

subsequently more expensive to operate, these projects may take longer to be realized than projects in other locations.

Over the past 8 years, Brazil has experienced a rollercoaster of events, both economically and politically, all of which are welldocumented; however, there is no doubt that Brazil is, and will continue to be, a major contributor to the world’s energy markets.

We have already seen an increase in activity, with our office having been involved in many vessel charters to and from Brazil, with the support of our chartering team in Norway being fundamental to this success.

Pentagon’s operational activity in Brazil has closely mirrored the oil price – like most of our offices – but there is a renewed confidence and many positive indications for the future. Numerous global energy companies have, once again, announced major investment plans for future projects. However, due to the majority of Brazil’s offshore resources being deep-water, and

FACES of PENTAGON

A recent highlight has been the award for the export of a manufacturing workshop to the USA, China and Dubai. This will be approximate 2200CBM / 600 metric tonnes of machinery, including many heavy and outof-gauge items. Our team in Rio is ready and able to assist you with any import or export enquiries that you may have.

FRANCESCO FAVETTI ITALY 1. Position at Pentagon: Branch Manager - Milan.

Operations Team

Finance Team

Some interesting facts about Brazil

  Brazil’s national dish is Feijoada, a stew of beans with beef and/or pork

  Brazil is the fifth-largest country in the world and shares its borders with nine out of the eleven countries in South America

  Christ the Redeemer (as pictured) is one of the most iconic and famous tourist attractions in the world. The statue represents peace. The arms measure 28m wide, and the statue is reported to weigh 635 metric tonnes.

  The Amazon is the largest river in the world by volume

2. What’s the best thing about working for Pentagon? The sensation of being part of a big worldwide family. 3. How do you like to spend your free time? At the stadium following FC Inter games. 4. Who inspires you? My wife Vanessa and my son Riccardo. 5. What’s the hardest lesson you’ve learned? You must choose your friends carefully. 6. What’s your favourite book or film? Star Wars Saga.

PENTAGON ITALY

BUSY FIRST QUARTER FOR PENTAGON MILAN Like most of our other offices around the world, Pentagon Milan has been making significant progress recently, with a substantial increase this year in terms of turnover and business volume. Many departments have been strengthened with new staff as a result of the upturn, and we are planning to further expand the overseas department by the end of 2019. Pentagon Milan have been awarded some noteworthy projects lately, one of which involving a consignment from Dubai to Asai via Italy, which will be completed in several phases. Milan are working in close cooperation with two of our other offices: Dubai will be handling the fob and sea freight parts of the job, with Aktau handling the trucking from Italy. The first phase of this project comprised 700 tons, 40 trucks and 28 containers. The total consignment weight of the second phase is estimated to be 1400 tons.

Another recent award was our first project for TOTAL Italia – the import of various out-ofgauge containers from Korea to Italy – which we are coordinating with Pentagon Seoul with for their assistance in local operations and sea freight.

7. What does success mean to you? Seeing my office growing with new business and new colleagues.

Pentagon Milan has also won a large portion of Daikin’s tender – estimated at €3.5 million for 2019-2020 – which involves multiple shipments within Europe and further afield. With all the progress we have been seeing, our challenge has been to adapt to change and the increased workload, while continuing to give existing clients and our new staff members the highest standard of attention and support. We believe we have been successful in achieving a good balance in this regard and are looking forward to the challenges the future will bring us.

Dubai > Asai 700 tons, 40 trucks, 28 containers

Pentagon Milan team

Pentagon Milan has been making significant progress 6


FACES of PENTAGON

PENTAGON INDONESIA

JAKARTA EXPANDS VIJAY SEGARAN MALAYSIA 1. Position at Pentagon: Country Operations Manager. 2. What’s the best thing about working for Pentagon? Understanding client and market needs. 3. How do you like to spend your free time? Doing some sport activity. 4. What’s your hidden talent? Singing. 5. Who inspires you? Tony Fernandes. 6. What’s the hardest lesson you’ve learned? Regret hurts far worse than fear. 7. What does success mean to you? Success means to achieve a goal I have set for myself.

NEW INTER-ISLAND TRUCKING SERVICE On a recent visit to PT Pentagon Logistics offices in Jakarta, Indonesia, Group CEO Ashley Taylor and Singapore Regional Director, Glen Plant, had the opportunity to inspect the trucks that will be used in the new inter-island trucking service. These service enhancements have been added to our already wide range of facilities and will more fully satisfy the ongoing needs of our existing clients as well as many interested parties in the domestic Indonesian energy sector.

Palembang; energy centres in Sumatra, and will also be able to access Balikpapan in Kalimantan by ferry from East Java. PT Pentagon see this service as an entry point to further growth domestically, and it will keep the company at the forefront of energyrelated logistics in Indonesia – South East Asia’s largest country.

Our exploration and production activities (onshore and offshore) are spread throughout the Indonesian archipelago, while the central distribution and operation office locations are for the main part on Java Island – within the Jakarta area in particular. The new trucking service will consolidate groupage orders in the Jakarta area and will be operating in Surabaya, East Java;

PENTAGON MALAYSIA

CELEBRATING 10 YEARS LONG SERVICE One Pentagon 23 delegates from 6 Asian Pentagon companies (Singapore, Indonesia, Malaysia, Vietnam, China and Myanmar) at Pentagon’s Asian regional meeting at Hotel Borobudur in Jakarta, Indonesia, in December. The theme of the meeting was ‘One Pentagon’ and the level of participation from everyone over the two days ensured that an excellent team spirit and sense of togetherness was achieved.

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Pentagon Malaysia’s Country Manager, Sam Raj, receiving his 10 Years Long Service Award from Pentagon Singapore’s Commercial Director, Petty Wong, at the recent annual dinner for Pentagon East and West Malaysia in Kuala Lumpur.


FACES of PENTAGON

PENTAGON UNITED KINGDOM

INCREASING OPPORTUNITIES FOR PENTAGON WITHIN THE NORTH EAST Aquatran Ltd is now officially Pentagon Transport Ltd. Since relocating from Newcastle airport to our new offices and warehouse in North Shields, outside Newcastle upon Tyne, the office has evolved from focusing solely on steel, oil and gas to now handling a diverse range of shipments – from timber-framed windows to pipes, tea and offshore equipment. With this expansion, our team of sixteen are following up on opportunities for further developing our portfolio to include more industries within the North East not yet doing business with Pentagon, as well as offering forwarding to more new destinations.

We also have our own modern trailer service to Scandinavia and Europe and are investing in more trailers to cope with increasing demand and more specialized equipment. We are soon expecting an additional 20 trailers to be added to our current 65. The skill-set within the office now covers all aspects of transport and logistics and we feel very confident about the future. With the North East region’s vastly growing industries, new opportunities will strengthen our alreadydiverse team; and with our modern facility, our experienced and motivated staff are more than capable of taking on more challenges. Some 15,000 shipments went through the office last year, and based on what we have seen recently, we expect increase upon increase throughout 2019. Our new sales executive, Sue Roberts, will have her hands full in the time to come! On another note, last year Newcastle was voted the top British city in a list of the happiest places in Europe to live – so no wonder we are in such good spirits!

ODD EGIL ANDERSEN NEWCASTLE, UNITED KINGDOM 1. Position at Pentagon: General Manager Pentagon Transport Ltd. 2. What’s the best thing about working for Pentagon? The massive room for growth. 3. How do you like to spend your free time? With family and pets. 4. What’s your hidden talent? Horse riding. 5. Who inspires you? Alex Ferguson. 6. What’s your favourite book or film? Bohemian Rhapsody. 7. What does success mean to you? Achieving the right balance between work and family life.

PENTAGON – ACQUISITION Pentagon Freight Services Plc and Pentagon Freight Services Inc are pleased to announce that an agreement has been reached with

Energy Express Holdings BV, to acquire the current portfolio of business for Rulewave (UK) Limited and Rulewave Inc.

Fun Facts About Newcastle   Newcastle is the number one bingo city in the UK, with more bingo halls per head of population than anywhere else in the country   Cheryl Cole, The Pet Shop Boys, Sting and Mark Knopfler (Dire Straits) are all originally from Newcastle   Newcastle has no less than 7 bridges spanning over the Tyne, including the iconic Tyne Bridge built in 1928 Pictured is Barry Whiteley with Keith Sayers, General Manager Southern Region. Both will be spearheading the growth of the tubular business for Pentagon in the UK.

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FACES of PENTAGON

JACKIE WEBSTER ABERDEEN, UK 1. Position at Pentagon: Commercial Manager. 2. What’s the best thing about working for Pentagon? Definitely the people. 3. What’s your hidden talent? Not sure if you can call “Rochelle” a talent!! – ask the Customs Dept. 4. Who inspires you? A bit clichéd, but it would have to be Richard Branson, for his business acumen. Also, Audrey Hepburn – classy and confident just like me. 5. What’s the hardest lesson you’ve learned? I should have taken advice and guidance from my parents and not been such a rebellious teenager – I subsequently paid the price, but that’s another story. 6. What’s your favourite book or film? Bladerunner / Da Vinci Code. 7. What does success mean to you? Winning business and helping the Sales team to develop and succeed.

MV Eems Spirit POL Invergordon POD Brest Cargo: Load test beam ++ Volume approx 650 cbm Weight approx 130 tons

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PENTAGON UNITED KINGDOM

BREXIT As this edition of PentaTalk goes to press, there is still little that can be said about Brexit with any degree of certainty.

Although the situation remains volatile, the UK now has until 31st October to negotiate a withdrawal agreement.

Pentagon’s UK offices have been sending regular bulletins to customers with guidance on how they should be preparing for Brexit; and whatever the final outcome may be, Pentagon has made contingency plans, including the establishment of a shared services unit in Great Yarmouth to handle the anticipated increase in clearance work. Although there is no doubt that Brexit will present us with some challenges – especially under a no-deal scenario – we are prepared and will be able to minimise any disruption to our customers.

PENTAGON ABERDEEN: PRODUCTIVE FIRST QUARTER Just two of the many projects we have been busy working on:

MARCH

2019 Shipment of 2524te of risers and tubulars from Invergordon, Scotland, to Kristiansand and Stavanger, Norway.

Scotland > Kristiansand and Norway APRIL

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2019

Charter of heavy-lift vessel MV Fairlane to load a 370te reel of wire rope along with several other heavy pieces of equipment. Loading in both Trieste and Ravenna, destined for Cadiz, Spain. Delivery was on time, within budget and without incident.

Trieste and Ravenna > Spain

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PENTAGON UNITED KINGDOM

PENTAGON ABERDEEN DANGEROUS GOODS DIVISION A major container ship fire occurs roughly every 60 days. When the cause of fire is established, an estimated 27% of these incidents are attributed to dangerous goods cargo being mis-declared or incorrectly packaged.

With so much in the news lately about container fires, the huge responsibility that freight forwarders have is more apparent than ever. It is imperative that everyone dealing with dangerous goods is properly trained in order for businesses to remain compliant, reduce risk and prevent negative impact on the supply chain. At Pentagon Aberdeen, our dangerous goods division delivers a wide range of dangerous goods courses and services. Our Safe Transport of Dangerous Goods by Sea courses provide shippers and freight forwarders with the knowledge and confidence to make the right decisions and operate safely when shipping dangerous goods. Once training is successfully completed, delegates are accredited in the declaration process and the packaging requirements for dangerous goods. Since the division has been operating, our highly experienced trainers have accredited over 2,500 delegates, helping ensure that those handling dangerous goods consignments are educated and certificated to a high standard.

A major container ship fire occurs roughly every 60 days!

COURSES AND SERVICES    Safe Transport of Dangerous Goods by Air

   ADR Driver Training (CPC)    Lithium Battery Workshop

   Consultancy Service    Dangerous Goods Packaging Service

1. Position at Pentagon: Dangerous Goods Division Manager. 2. What’s the best thing about working for Pentagon? The people we have are second to none.

5. Who inspires you? My daughter.

   ADR Consignors

   Air Cargo Aviation Security Training

ABERDEEN, UK

4. What’s your hidden talent? Dangerous goods, of course.

   Safe Transport of Dangerous Goods by Sea

   Dangerous Goods Safety Advisor Training

CRAIG FRANKLIN

3. What’s the most challenging part of your job? Not being a mind reader!

   Dangerous Goods Awareness

   Radioactive Material (Air and Sea)

FACES of PENTAGON

INITIATIVES Current initiatives are underway to develop and expand this service to other UK offices and overseas locations. Pentagon Great Yarmouth’s new dangerous goods packing, labelling and documentation service became operational on 1st April 2019, and we hope to see further progress in other locations in the future.

British Airways honoured Pentagon recently with a fly-past by its A319 in latest retro livery. Thank you, BA!

6. What’s the hardest lesson you’ve learned? You can’t teach people to care. 7. What’s your favourite book or film? Saving Private Ryan.

M  V Eems Traveller P OL Montrose, UK POD  Malongo, Angola C argo: Mooring equipment V olume approx 782 cbm W  eight approx 578 tons

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FACES of PENTAGON

PENTAGON HOUSTON

PENTAGON OPENS KANSAS CITY DISTRIBUTION CENTRE In December 2018, Pentagon Freight Services’ Houston office was contacted by a customer who urgently required a turnkey facility to accommodate materials for a construction project with 32 sites from Montana to Texas.

BELINDA RANGEL HOUSTON, UNITED STATES

There were so many materials and supplies that the customer needed a centralized facility with a minimum of 100,000 square feet (9,290 square meters) of indoor storage and another 4 to 5 acres of outside storage on the same property.

1. Position at Pentagon: Project Team.

Could Pentagon find such a property and have it up and running in time?

2. What’s the best thing about working for Pentagon? Being able to have new opportunities and learn something new every day.

Pentagon assembled a team – Martin Quinn, Michael Ruediger, Anthony Gorhum and James Thomas – which located a potential facility in Kansas City. Over the Christmas period, Martin and Anthony travelled to Kansas City to inspect the warehouse and determine its viability.

3. What’s the most challenging part of your job? Making sure I meet my client’s requirements when it’s crunch time! 4. How do you like to spend your free time? With my girlfriends; wine trails; beach; shopping and just relaxing! 5. Who inspires you? People who strive to be better and refuse to accept NO as their final answer. 6. What’s the hardest lesson you’ve learned? There are some things that you shouldn’t take personally – both in personal and professional situations. 7. What does success mean to you? Knowing that at the end of the day, I did all that was possible to come through in tough situations.

MV Federal Hunter + Federal Barens POL Quebec POD Kristiansand Cargo: Nickel Matte Weight approx. 12849 tons

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Over the next several weeks, the team put together a budget for making alterations to the warehouse and laydown yards, staffing, handling equipment, IT systems and countless other necessities to bring the property up to Pentagon standards. The team then made a turnkey proposal to the client, and after several lengthy meetings essential to implementing operations and project execution, Pentagon was awarded a multi-year purchase order. Pentagon is pleased to announce that our Kansas City Distribution Center became operational on 4th March 2019 – which was just three months from concept to completion. The facility will feature 121,000

square feet of indoor storage and another 4.25 acres of outside storage. Pentagon’s proprietary materials management system, ‘Insight’, will be installed throughout, bringing the visibility the client requires to efficiently manage this vast project. The operation will be equipped with state-of-the-art material handling equipment, and well-trained and qualified staff who are ready to get to work! In addition to operating the new Kansas City Distribution Center, Pentagon’s transportation department will be responsible for the hundreds of truckloads required to supply the 32 sites from Kansas City, once construction commences this summer.

“Pentagon’s flexibility and ability to react to the client’s request at such short notice separates us from the rest of the pack. None of this would have been possible without Pentagon’s many resources!” Michael Ruediger, Pentagon’s Project Director for the Americas.

PENTAGON HOUSTON SUPPORTS FOOD BANK The Houston Food Bank is a solution to both hunger and food waste. Nationally recognized as Feeding America’s Food Bank of the Year in 2015, the country’s largest food bank distributes 122 million nutritious meals through its network of 1,500 community partners in southeast Texas, feeding 800,000 individuals each year. Pentagon Houston staff members spent part of a weekend in February supporting the effort and are proud to be able to contribute to the continued success of the Houston Food Bank!

Pentagon Houston staff members spent part of a weekend in February supporting the effort


PENTAGON GLOBAL

QHSE UPDATE As we move further into 2019, Pentagon Freight Services is firmly focussed on the two exciting core initiatives below, further to our ongoing global management system development program:

1. INTRANET & ELECTRONIC DOCUMENT MANAGEMENT SYSTEM DEVELOPMENT Launched in April, Pentagon has developed Pentanet, an electronic document management system (eDMS), as well as a more streamlined and interactive global corporate intranet. Tools such as these strengthen our existing best-practice approach towards global internal communication, providing our personnel with timely and accurate information and resources to ensure mutually effective communication with our clients and business partners externally.

2. INCIDENT REPORTING & IMPROVEMENT SUGGESTION SYSTEM Also launched in April was Pentagon’s new global electronic system for incident

reporting and for reporting improvement ideas and suggestions to the business. A truly consolidated and global approach to incident management and improvement opportunities will provide a value-releasing process for the organisation, fostering continuous improvement and innovation.

ISO CERTIFICATION PROGRAM

from ADAM FEWSTER as well as investigations into transitioning to the new ISO 45001 Occupational Health & Safety Management Systems standard. On behalf of the Pentagon QHSE & Compliance team, I would like to thank you all for your ongoing support. I personally welcome any feedback you may have via adam.fewster@pentagonfreight.com

April/May 2019 is again global QHSE ISO certification surveillance time again for Pentagon, whereby our business processes, as well as our service environment, are assessed to ensure our compliance with the following international standards:

Pentagon has developed Pentanet, an electronic document management system (eDMS), as well as a more streamlined and interactive global corporate intranet.

 ISO 9001:2015 Quality Management Systems;  OHSAS 18001:2007 Occupational Health & Safety Management Systems; and  ISO 14001:2015 Environmental Management Systems. Over the coming months, Pentagon’s QHSE department will be looking at further global initiatives, including consolidated approaches to customer satisfaction feedback surveys and revamped contractor management processes,

GLOBAL ETHICS & COMPLIANCE UPDATE 2019 – CONTINUING TO RAISE COMPLIANCE AWARENESS Anti-Bribery and Anti-Corruption Policy The objective of Pentagon’s Anti-Bribery and Anti-Corruption Policy (COR-E&C-101) is to foster a culture and environment that will ensure that the actions of all employees, directors and owners of the Company, as well as contractors and third-party agents, are compliant with all applicable regulations prohibiting bribery and corruption in the performance of his or her duties on behalf of the Company. All owners, directors, employees and thirdparty agents representing the Company or its clients are expected – always and in all countries – to comply with all applicable governmental regulations prohibiting bribery and all other forms of illegal corruption. These regulations include, but are not limited to, the UK’s Bribery Act, the USA’s Foreign Corrupt Practices Act (FCPA) and the Organization for Economic Cooperation and Development’s Convention on Combating Bribery of Foreign Public Officials in International Business Transactions (OECD Convention).

Compliance with the Anti-Bribery and AntiCorruption Policy, among other policies, facilitates Pentagon’s commitment to conduct all business in an honest, ethical, legal and socially responsible manner. Every employee has a critical role in achieving this commitment, regardless of their job or position, by striving to perform all assignments compliantly and ethically. Failure to comply with the policy could cause criminal or civil penalties and fines to be assessed on Pentagon, its directors, managers, employees, contractors and third-party agents. Violations could also cause our clients to lose confidence in us and decide to move their business to a competitor. What should you do if you suspect a violation of the Anti-Bribery and Anti-Corruption Policy? If you believe that a violation of the policy has occurred, it must be brought to the attention of your supervisor or manager, the Global Compliance Director or a member of the Global Compliance team. You may report your concerns anonymously and it will be treated as confidential, to the extent allowed by law. Pentagon prohibits retaliation for good faith reporting of suspected misconduct. You can address any questions or concerns about ethics and compliance to the Global Compliance

from MATT SCHEFFE

Director, any member of the Global Compliance team, or to the Global Compliance hotline email compliance@pfshouston.com .

GLOBAL COMPLIANCE TEAM Europe & Africa: Doug Cumming, Douglas.Cumming@pentagonfreight.com Americas: James Thomas, James.Thomas@pentagonfreight.com Middle East: Neil Young, Regional.QHSE@pentagonfreight.com Asia: Derek Fung, Derek.Fung@pentagonfreight.com Australia: Andrew Hughes, Andrew.Hughes@pentagonfreight.com Global Director: Matt Scheffe, Matt.Scheffe@pentagonfreight.com

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PENTAGON GLOBAL

IT UPDATE from JEREMY SMITH



NEW WAREHOUSE BARCODE SCANNERS RELEASED IT are pleased to announce the release of new hand-held scanners for our warehouses. The original business case identified two key issues that prompted the project:    1 Motorola no longer manufactures the old handheld;    2 The operating system used by Motorola, WindowsCE, is end of life. With the completed Cloud Insight Project enabling Insight to be quickly and economically deployed to Pentagon stations, it was imperative to address the above issues. The older Motorola devices will continue to function; however, no further software updates will be released for this platform. All future development will be focussed on the Zebra devices. The codebase port from WindowsCE to Android opens other opportunities for us to explore.

TACT ONLINE TACT IATA have announced that they are revamping their TACT Rules and Rates products and are phasing out TACT products provided on CD media. Instead, TACT IATA now offer a web portal: TACT Online. The TACT Online product is a multi-user subscription website. TACT IATA have presented the Group with a global subscription based on the TACT Online product. A key benefit of the new tool is that it allows easier access to up-to-date information. We have been able to offer access to all airfreight stations, and have received positive comments from users regarding the enhanced usability of the electronic system over the older paper/CD-based reference.

WINDOWS INFRASTRUCTURE UPDATES AND SECURITY Our infrastructure teams have been kept busy with continually ensuring the Group is up to date and protected through several IT infrastructure upgrades. With Microsoft’s Windows Server 2008 and the venerable Windows7 operating systems coming out of support, the team have been completing the migration of users and applications to the current Windows Server 2019 and Windows 10 platforms. In addition, in order to further bolster security, preliminary rollouts of twofactor authentication (2FA) and Azure RMS (Outlook email encryption) are being trialled at the request of selected business units

CARGOWISE ONE ERP ROLLOUT NEWS The CargoWise One ERP rollout to Germany was briefly hindered by the requirements of the German tax authorities and a change to the Group’s corporate auditors. After completing as much configuration for the site as possible, the team is looking forward to recommencing this rollout.

The Executive Leadership Team held their quarterly meeting in Singapore from 26th to 28th March. In addition to reviewing the Group’s Q3 results there was a strong focus during the meeting on Group strategy and objectives. Pictured left to right: Ashley Taylor, Jack Wong, Jim Walin, Les Watson, Kim Ochiltree, Glen Plant.

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TACT IACT IATA web portal

The new family of Zebra devices are superior to the old Motorola devices, allowing our warehouse team to work more efficiently:   Superior application response   More tolerant scanner   Superior screen   Superior camera   Superior battery life

PFS Amsterdam keeping it fresh with the focus on One Pentagon.


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