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APRIL 19-MAY 16, 2017


Hey! Got a few million?

How the Treasure Valley’s other half buys — and sells — million-dollar houses. 12 NEED A HOME REMODELER? TAKE A NUMBER. 28



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The Sotheby’s heritage is built on 273 years of selling the infinitely unique. Group One’s heritage is built on 34 years of selling homes of distinction.We continue those traditions by focusing on quality, service, and expertise.

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Brett Hughes says the fastest that Boise Premier Real Estate has sold a million-dollar listing is about two months. “Pricing high never works. You limit an already limited market. That’s never a good idea.”

RESIDENTIAL REAL ESTATE A 22-page section (blue-striped pages) Stories by Zach Kyle MILLION-DOLLAR HOMES How the other half buys — and sells. 12 NEED A REMODELER? GET IN LINE They’re in demand across the Valley as people stay put rather than buy up. 28 REAL ESTATE INSIGHTS Nancy Napier: Your brain may be a mansion, but mine’s a tiny house. 32 Jerry Brady: Affordable housing is getting harder to find in the Valley. 33

INSIDE OPPENHEIMER Skip Oppenheimer tells a Boise business audience about his family’s national food businesses and Idaho development company. 34


Raymond Davis: The Kano model offers a recipe for small-business success. 62

A new quarterly section (brown-striped pages)

Vanessa Mooney: Want to buy a food truck? The IRS can help. 62

CAMPUS BY THE FREEWAY Gardner goes back to the suburbs with TM Crossing. 39

Neal Custer: Your chipper EMV card still has a stripe, and you’re still at risk. 63

Dale Dixon: The ethical dilemmas that real estate agents face. 45


Who’s buying, leasing commercial real estate. 46


up on Idaho business news. 8 news to watch for in the month ahead. 9 A Datebook (calendar). 37 A Achievements and good deeds by Treasure Valley people and organizations. 53 A Catch A Local

Peter Crabb: The Fed’s tightening monetary policy won’t help banks and won’t help you. 59 Mark Daly: Health savings accounts as investments? No, really. 60 Brad Frazer: Your IT department can’t — and shouldn’t — handle cybersecurity by itself. 61

On the cover: Listing agent Missy Coman stands at the corner of Warm Springs Boulevard and Mobley Drive and in front of the castle house listed at just under $3 million. Photo by Katherine Jones,


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Lysi Bishop Real Estate has mastered the art of luxury real estate. With over 20 years of experience in Boise’s ever-changing real estate market, Lysi Bishop is the expert in luxury & specialty properties. Lysi Bishop is ranked #1 for number of homes sold, and sales volume in all Boise areas for $1,000,000 and up.

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The Month



CATCH UP ON IDAHO BUSINESS NEWS Legislature OKs deal to buy HP campus The Idaho Legislature approved a measure authorizing the state to buy the Hewlett-Packard campus in Northwest Boise for state offices. Idaho plans to sell bonds to raise the $110 million it expects to pay for the campus. The Legislature approved an extra $16 million for renovations. HP Inc. will lease back about half of the 793,000 square feet of office space for a seven-year term. The state plans to migrate agencies gradually to the campus from Boise offices that face expiring leases in the coming years, starting with the Tax Commission.

Amazon starts collecting Idaho sales taxes The online retailer is now collecting 6 percent sales tax on purchases made by Idahoans. The Seattle-based company began collecting the tax and remitting it to the state on behalf of consumers on April 1. Before that, consumers were required by law to calculate and pay the state tax on their own, typically when filing their tax returns each year. Idaho is one of several states where Amazon has recently begun collecting sales tax.

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A stadium could be coming to the site of a former Kmart in Downtown Boise now owned by St. Luke’s Health System. St. Luke’s has agreed to sell 11 acres on the corner of Americana Boulevard and Shoreline Drive to Greenstone Properties, a development company whose management is linked to the Boise Hawks.

cover home-mortgage payments and personal expenses. Jerome denied the allegations and says the money was used for “authorized purchases.” Separately, several people and businesses say Jerome owes them money. Among those are former employees, caterers, the parents of a bride who planned a wedding at the Powerhouse, and a Boise bakery.

ments and hurt Thurston and Deply by buying two of their local competitors and undercutting their prices. “We’ve been put through a real meat grinder,” Thurston says.

Affinity Inc. closed amid IRS probe

The Internal Revenue Service raided the Boise mental health agency in early March, accompanied by police. Officials have not released any details, but former Affinity employees say the company seemed to The Idaho Department of Finance Safeguard Business Systems was accuses Jeff Jerome of bilking at least ordered to pay more than $10 million be in financial trouble since last year, when their paychecks started to 17 investors who gave him money for to owners of two Boise franchises, bounce. Powerhouse, an event center at 621 Roger Thurston and Dawn Deply. Affinity was evicted from its office S. 17th St. in Boise. Safeguard sells forms and other on Emerald Street in late March. The state says in a lawsuit that supplies for businesses. A Boise jury One of the largest agencies of its Jerome raised $238,500 through and an arbitration panel says Safe“sham businesses” and used the guard cheated on its franchise agree- kind in the Valley, Affinity operated for 17 years. Its clientele last year money to repay prior investors and to

Powerhouse operator Franchise ordered to pay faces lawsuit, allegations Boise business owners

included more than 800 people on Idaho Medicaid.

Home health agency fights Medicare ban Medicare plans to stop allowing Saint Alphonsus Home Health and Hospice to take Medicare and Medicaid patients after the agency failed two inspections. Such a ban is rare. SAHHH was not providing “services which are sufficient to meet the needs of its patients,” according to a March 17 legal notice by the Centers for Medicare and Medicaid Services. Inspectors reported an unlicensed nurse, and employees failing to follow physicians’ orders, among other problems. A federal judge has put the Medicare ban on hold while SAHHH appeals. The Boise health care company

The Month




LOOK AHEAD 1. Ag-gag law unconstitutional? The 9th U.S. Circuit Court of Appeals is scheduled to hear oral arguments May 12 in an appeal of a ruling by U.S. District Judge B. Lynn Winmill that an Idaho law making it illegal to secretly film animal abuse at agricultural facilities violates free speech. The Legislature passed the bill in 2014 after an animal rights group released a video showing workers at Bettencourt Dairies in Hansen stomping, beating, dragging and abusing cows. 2. Saltzer changes hands. St. Luke’s Health System will turn over Nampa’s Saltzer Medical Group to a new owner May 1 to comply with a federal judge’s antitrust order. The buyer is a company created by McKesson Corp., best known for pharmaceuticals and medical technology. 3. Jet boat trial. Christopher Bohnen-

Idaho Statesman file

Saltzer Medical Group will have a new owner effective May 1: a company created by McKesson.

kamp will stand trial starting May 8 in the U.S. courthouse in Boise. A former Boise custom jet boat builder and owner of Bohnenkamp’s Whitewater Customs and Treasure Valley Marine, Bohnenkamp is accused of pocketing millions of dollars for boats he never delivered. 4. New Library! The Boise branch at Bown Crossing has been under construction for a year and a half. With their fingers crossed,

says the inspection was “fatally flawed” and was overseen by a “hopelessly conflicted and biased nurse” who had been dismissed by the company and then hired by the state’s inspection bureau.

Boise gets big event after N.C. bathroom law After North Carolina passed House Bill 2, the Council of State and Territorial Epidemiologists was one of several organizations that pulled


administrators plan a May 18 grand opening for the Library! at 2153 E. Riverwalk Drive. 5. Get work(ers). The Idaho Job & Career Fair will match employers with prospective workers from 9 a.m. to 4 p.m. on Wednesday, May 10, at 311 3rd St. S., Nampa. ••• The next Business Insider comes out Wednesday, May 17.

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events from the state. The law required people to use bathrooms and locker rooms based on the gender listed on their birth certificates — not based on their gender identity. It also banned local anti-discrimination protections for lesbian, gay, bisexual and transgender people. Now, the council’s conference is expected to bring at least 1,400 tourists to Boise between June 4 and 8. The economic impact to Boise is estimated to be $2.54 million. SEE CATCHING UP, 10D

Start your FREE trial now at or call (208) 939-1956 for a demo! Email: © 2012 Google Inc. All rights reserved. Google Earth™ mapping service is a trademark of Google Inc. is a service of landproDATA, Inc.



The Month



Fears that President Barack Obama would curtail gun rights helped Idaho’s gun and ammunition industries. Now sales have plummeted, forcing some companies to lay off employees. Curtis Aberastori assembles parts for AR-15-style rifles at Primary Weapons Systems in Boise.


Homeless, mentally ill turn to group homes

lived in Boise’s Cooper Court tent village, which the city disbanded in December 2015.

With the city in an affordablehousing crisis, several Boise property owners now rent rooms in single-family homes to people who are homeless or who have mental health or substance-use issues. Some of the rentals are legal but unsupervised. Others are licensed or sanctioned by the state. And many are protected by federal law. Unlike the “housing first” approach now being tried in Boise, unofficial group homes lack on-site medical, mental health or social services. Some homes offer a supportive living environment. But the lack of services and structure led to the failure of “Emerald House,” a home donated by a property owner who wanted to help people who had

Airbnb cheers legislative protection Gov. Butch Otter signed a bill ensuring Idahoans’ rights to rent their properties through Airbnb and other short-term vacation rental sites. The law requires vacation rental sites to collect and remit state and local taxes, requires that they retain residential zoning and bars any ordinances that have the “express or practical effect” of prohibiting the rentals. Rexburg had sought to close vacation rentals in low-density residential neighborhoods after receiving complaints of a party at one rental property.

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PR pros say United botches crisis response Professionals at two Boise public relations firms say United Airlines did a terrible job in its first responses to a video showing a bloodied passenger being dragged off of a flight went viral. Experts at Fahlgren Mortine and Red Sky PR say CEO Oscar Munoz


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Troy McClain, who achieved minor celebrity in 2004 as a finalist on the first season of Donald Trump’s reality TV show “The Apprentice,” remains in his mentor’s corner. McClain, founder of McClain Cos. in Boise, now buys, turns around and sells struggling companies and works as a paid motivational and business speaker. McClain says Trump is making good on his promise to run the country like a CEO rather than a politician. He is optimistic about Trump’s presidency, though he wishes the commander in chief would lay off Twitter.


TSheets, the Eagle timesheet software company, offers to reimburse its employees up to $1,500 for vacation expenses, including travel, hotels, food and drinks. Since starting the policy Jan. 1, about 25 employees have taken advantage of the perk. Employees must have at least one year at TSheets to qualify. While on vacation, employees are banned from accessing work or communicating with the office. CEO Matt Rissell says the policy is intended to bolster the company’s “work hard, play hard” ethic.

should have taken every opportunity to give public and heartfelt apologies the day of the incident. Instead, Munoz offered a tepid apology the following day after a leaked United memo showed Munoz defending employees and blaming the passenger’s behavior. Munoz later offered a fuller apology and promised reforms.


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The Wildhorse Lane home in the Foothills, listed for $2.4 million, includes seven garage spaces and a pool.

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f you have $2.4 million burning a hole in your pocket and want a Foothills home with four bedrooms, eight bathrooms and a panoramic view overlooking Boise, real estate broker Brett Hughes has the house for you. Located in a gated community near Table Rock, the house at 5480 E. Wildhorse Lane offers more than 7,300 square feet, seven garage spaces and a SEE HOMES, 14D



Boise Premier Real Estate owner Brett Hughes shows off the view from a Foothills home listed at $2.4 million. “Everything goes in slow motion in the high end,” he says. “The showings are way more important, and more thoughtful and methodical. The process just takes longer.”



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Tim Barber, a mathematician and scientist, built what has come to be known as the Boise Castle in 2010 with Table Rock sandstone. It was controversial at first.

media room with a TV screen about 7 feet across. By the pool there’s an outdoor kitchen, complete with several grills, a dishwasher and a bigscreen TV. Every agent in the Treasure Valley would love to have the Wildhorse listing. But there are only so many homes priced over $1 million to go around — 46 in Boise, Meridian and Eagle from March 2016 to mid-March 2017. For Hughes, it took 12 years to land this, his first big listing. “We have 5,000 agents in the Valley,”

he says. “Not many million-dollar homes sell every year. It’s like finding a needle in a haystack.” There have been a few more needles to pick out lately. Fortysix homes listed at $1 million or more sold in the past 12 months in Boise, Eagle and Meridian, up from 25 in 2015 and a world away from 2010, when only one high-end home changed hands. A literal castle, complete with turret and rampart, overlooks the high-end market. Located at 1700 E. Warm Springs Ave., the

castle house, with five bedrooms, six-and-ahalf bathrooms and a geothermal radiant floor, is priced at just under $3 million. Its dark wooden front door weighs 220 pounds. A suit of armor stands in the entryway. The castle was originally listed at $3.4 million last July. Agent Missy Coman of Group One Sotheby’s International Realty in Boise says she receives regular calls on the property, though many are from people thinking it is a historical building SEE HOMES, 16D


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Listing agent Missy Coman shows off one of the four bedrooms in the castle house on Warm Springs Boulevard, priced just under $3 million.


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offering public tours. The castle was built in 2010. It is not open to the public. Expensive homes with distinctive features

can take years to sell, Coman says. “There’s only one downside to it,” she says: “Not everybody wants a castle.”

DIFFERENT GAME In today’s seller’s market in the Valley, homes priced up to $750,000 that linger on the market for two or three months indicate that an owner has overpriced the home or that there’s something wrong with the property, Hughes says. When the days-onmarket number rises too high, owners either reduce the price or try again with a fresh listing. For multimilliondollar listings, however, the days-on-market statistic means almost nothing. The Wildhorse SEE HOMES, 18D


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Sandra Braley, agent for this Boise home for sale for $2.95 million, says the owner has “entertained offers” since lowering the price from $4 million last fall.

Lane house hit the market on May 11, 2016. “It’s vastly different,” he says. “In the lower range, there’s a glut of buyers who can afford it. Up here, it’s like 20. Not 20 percent. Twenty buyers.” Sandra Braley, another Sotheby’s agent, is working to sell a 6,200-square-foot home on West Highland View Drive sitting on six acres in the Foothills for $2.95 million. Braley says most high-end buyers are from out of state and are picking between homes in Idaho, Utah, Colorado and Montana.


She’s worked with several buyers moving from Alaska. Wealthy buyers are picky and detailoriented, she says. “They are a bit fussier,” Braley says. “They look for the perfect picSandra ture, and Braley if a house doesn’t fit, they move on to the next.” LET’S MAKE A DEAL The median selling price of an Ada County home was nearly

$257,000 in February. Homes in that price range often receive multiple offers and often for more than their listed prices. Multimillion-dollar homes do not. Prices for the homes listed above by Braley and Coman have all fallen at least once, which is typical. Prospective buyers often see listing prices as a starting point for negotiation. Hughes says he negotiated a $1.3 million listing down to $1.1 million on behalf of a buyer. SEE HOMES, 21D


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Listing agent Missy Coman sits at the dining table of the castle house on Warm Springs Boulevard. Medieval flourishes, such as this chandelier, appear throughout the home.

“That’s a $200,000 savings, but it took two months,” Hughes says. “It was a grind.” Not all sellers entertain negotiations, especially if the house is

their primary home and they aren’t being forced to move by plans to relocate outside of the area. Coman says a buyer she represented was

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The top of the second-story staircase at 5480 E. Wildhorse Lane in the gated Wildhorse Ranch subdivision.

That house had been listed several times over six or seven years because the sellers were in no hurry to cash out and leave. “The other agent said not to bother,” Coman says. “The seller won’t sell for less than this, period.”


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RECENT SURGE Perhaps the bestknown agent in the local million-dollar market is Lysi Bishop, whose signs are posted in front of high-end listings all over the North End and Foothills. She is affiliated with Keller Williams Realty Boise. On March 31, Bishop had four listings for more than $1 million. Since March 2016, Bishop had sold four

listings in Ada County for more than $1 million for a total of nearly $5.7 million, according to the Intermountain Multiple Listing Service. Two other agents sold three milliondollar homes apiece during that time, two agents sold two each, Lysi Bishop and 25 agents each sold one. Bishop entered real estate in the early 1990s. Since then she has built a referral network and a team of about 30 employees and contractors who specialize in each aspect of buying and selling, starting with

four employees who rotate answering calls to her office from 8 a.m. to 6 p.m. seven days a week. She has her own marketing director. With others handling scheduling, staging, cleaning windows, printing fliers and running everything else, Bishop says she can focus on showing and pricing homes and negotiating deals. “I started on my own as an agent,” she says. “I learned very quickly that it’s almost impossible to do everything at once. I don’t fill flier boxes anymore.” While upper-end listings tend to linger, Ada County sees the occasional flurry of activity, Bishop says. As of March 31, seven



homes had been sold or were pending for more than $1 million. The days on market for the last four: seven, three, seven and four. Surges like that sometimes happen when news breaks of big companies such as Albertsons expanding or relocating to the Valley. Bishop says possible causes for the recent surge include Saint Alphonsus and St. Luke’s hospital systems hiring high-earning specialists and Lamb Weston relocating its executives to Eagle. “We’re in a hot spell right now,” she says.

Residential Real Estate

SPARE NO EXPENSE Not every agent listing a home in the low end of the market springs for professional photography. That’s a mistake, Braley says. And for million-dollar homes, images that make the property sparkle are essential. That includes drone photography and videos allowing buyers to take virtual tours of the home. Agents spend thousands of dollars on advertising, which in Braley’s case means paying for space in


Brett Hughes said the fastest Boise Premier Real Estate has sold a million-dollar listing is about two months. “Pricing high never works. You limit an already limited market. That’s never a good idea.”



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BUSINESS INSIDER Outside Magazine and The Wall Street Journal, and targeting big cities where retirees are looking for a quieter lifestyle. Boise Premier Real Estate launched a series of “Boise Cribs” videos showcasing milliondollar properties on YouTube with marketing firm This Is Boise. Several videos received more than 7,000 views each. Hughes shot a Facebook Live video showing off a historic Downtown house by highlighting the old building’s ghost story. The video has been viewed more than 7,800 times. Hughes says his 120 agents share videos with Facebook groups in Washington, Oregon and California. “We’re trying to

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show what you can get here for that price, because in those places, and especially in California, you get 1,700 square feet for $2 million,” Hughes says. “Here, you can have so much more.” COURT AGENTS, NOT THE PUBLIC You don’t see many open houses for multimillion-dollar homes. Open houses mostly draw locals with a deep curiosity for luxury homes, not those with big bank accounts prepared to make serious offers. But real estate is a networking game, so agents hold showings for the people who serve as the connective tissue to potential buyers: other high-end agents. Coman has held three agent- and broker-only

showings of the castle. She often provides food and wine to help lure top professionals. Once there, they see the handhewn ceiling beams, the rooftop hot tub, the tile shingles. Hughes and Braley do the same. “I invest in feeding and entertaining brokers,” Braley says. “It’s important they see the homes so if they have a client come through, they can recall that home.” Zach Kyle: 208-377-6464, @ZachKyleNews VIDEO

Boise Premier Real Estate owner Brett Hughes says young millionaires are buying pricey Treasure Valley homes.



Like many sellers in the multimillion-dollar home market, the owner of the Foothills home on Wildhorse Lane for sale for $2.4 million plans to downsize, listing agent Brett Hughes says.


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Business Relationship Manager



Help them by sharing your ideas on how to make the Treasure Valley even better.

Neil Nelson

President & CEO

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IDAHO STATESMAN TogetherTreasureValley @TogetherTValley

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EVP & General Manager


Travis Brandenburgh COO / General Manager




Scott Kreiling

Rodney Reider

David Pate, MD, JD

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President & CEO

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Coby Barlow

Property & Operations Manager Jeremy Malone, Vice President


Michael Satz

Todd Cooper, Senior VP, Idaho Regional Business Banking Manager James Hillman, Senior VP, UNIVERSITY OF IDAHO Wealth Management Regional Managing Director

Executive Officer of SW Idaho


1841-01 000296



Residential Real Estate




David Philllips, a Levco Builders carpenter, cuts a piece of trim for a house addition near Broadway Avenue. A homeowner’s elderly mother will move into the space, which is becoming a more common reason for remodeling, Levco owner Joe Levitch says.

Remodelers cash in on pent-up demand and rising home costs Rising prices and low inventory in the Ada County housing market are driving would-be buyers to remodel their current homes instead. Remodeling contractors are cashing in, but a labor shortage stymies growth. BY ZACH KYLE


either snow nor rain nor cold temperatures prevented David Phillips, Larry Hayes or other remodeling pros at Levco Builders from

tackling jobs this winter. But it’s hard to cut trim using a power saw during a power outage. In March, an outage temporarily halted the crew’s work on an addi-

tion on Sullivan Street, several blocks from Broadway Avenue and Federal Way. “Probably some contractors nicked the power line,” Hayes says.

The men shared a laugh. Breaks have been fewer and further between in recent years for remodeling contractors in the Treasure Valley. That reflects a nationwide trend: According to a study released this year by the Joint Center for Housing Studies of Harvard University, remodeling sales grew to $340 billion in the U.S. in 2015, topping the all-time record set in 2007. Joe Levitch, owner of Levco Builders in Boise, says his three two-man remodeling crews have lined up work months in advance. He says that’s true for remodeling companies and subcontractors throughout the industry. Levco brought in more than $1.3 million in sales in 2016. “I get the sense everybody is doing well,” he says. Andy Peterson owns Level Construction in Boise, which enjoyed a 20 percent increase in sales in 2016. A oneman company, Peterson works as general contractor overseeing about 30 subcontractors for remodeling projects. Much of his work is in the North End, where owners often want to add square footage to older homes or knock down walls to make the houses more open. In other parts of Ada County, such as Southeast Boise, customers more frequently want



to update kitchens and bathrooms, Levitch says. Peterson went into business in 2008 after the construction company he worked for folded. Homeowners who held off on improving their homes during the Great Recession are now making appointments, he says. “Now that home values and retirement accounts have come back, people are more comfortable spending money,” he says. The industry’s growth isn’t likely to slack soon. The Harvard study estimates that spending on home improvements will

increase by an average of 2 percent annually through 2025. Those expenditures are concentrated in cities where home values and homeowner incomes are highest, the study says. Nationwide, 700,000 people worked in the remodeling industry in 2012, a 35 percent increase from one decade earlier, the study found. But employment growth has stagnated and commercial projects have been delayed because of a shortage of skilled labor across construction sectors. “It used to be I’d call two days in advance to

get subcontractors scheduled,” Peterson says. “Now, sometimes I call a month in advance.” Levco is working on projects ranging from $10,000 to $110,000. Sandra Braley, real estate agent for Sotheby’s International Realty in Boise, says some buyers in the upper end of the home market spend more than that before moving in. In 2016, a couple bought a Boise home for $900,000, then ordered remodeling work that took 14 months to complete. SEE REMODELERS, 31D

Residential Real Estate



Approved inspection stickers from Boise’s Planning and Development Services office pepper the window of a house being remodeled at a Levco Builders job site near Broadway Avenue in Boise.

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Residential Real Estate


Group One Sotheby’s International Realty offers luxury marketing no matter your price point. When you put your property in our hands it is intelligently showcased and has extraordinary advantages over the competition. Our powerful and innovative media partnerships, including the New York Times, the Wall Street Journal, Financial Times, the Idaho Statesman and more, help us advertise in a targeted and efficient way locally, nationally, and internationally. Please feel free to give me a call to discuss the successful marketing and sale of your home.

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David Philllips installs a piece of trim. Levco owner Joe Levitch says house flippers do more superficial work than remodelers. “I add value by tearing houses apart and putting them together properly,” he says.

They waited for the work to wrap up before moving in. “They just completed in excess of $2 million for the remodel,” she says. “The home now has a value of $2.5 million or $3 million. They are moving in next week.” Remodelers are benefiting from the recordlow housing inventory and rising home prices on the real estate market, Peterson says. “A lot of people look at remodeling instead of buying because of the cost of replacing their homes,” he says. Zach Kyle: 208-377-6464, @ZachKyleNews

Nina has been a full-time Realtor for 30 plus years and is firmly committed to her clients and customers. You can depend on her professional service and integrity. If you are planning to buy or sell a home, relocate to the Boise area, or just have a question about real estate, Nina’s knowledge and experience will help you on your journey.

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Larry Hayes, another Levco carpenter, cuts a piece of trim for the house addition near Broadway Avenue. A homeowner’s elderly mother will move into the space, which is becoming a more common reason for remodeling, Hayes says.

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Residential Real Estate



Your brain may be a mansion, but mine’s a tiny house


This Business Insider issue focuses on real estate, so of course that got me thinking about


my brain. Several years ago, I was driving down Fairview Avenue after lunch, with my husband in the passenger seat. Suddenly, half of my left eye filled with what looked like a light mudcolored curtain. I blinked and it didn’t go away. I pulled over, and he drove the rest of the way home.

Two days later, on a Friday, I had an MRI. (Never do that on a Friday if you can help it). By Monday, when I went into the neurologist, I had written my obituary, planned my funeral and knew what I’d tell my children. It turned out that nothing was wrong. (Whew.) But then the doctor said: “You do

have a smaller than average-sized brain. Then again, so did Einstein.” Obviously Einstein did more with his smaller-than-averagesized brain than most of us could do with two big brains. But the notion of a small brain led me to think about “mind real estate.” I’ve used the lack of


mind real estate as an excuse for why I can’t remember something or understand some concept. More than that, though, because I have less space and maybe fewer neurons (who knows), I have used it as a way to be mindful about how I use the limited real estate of my mind. I’ve written before about my attempt to build routine into my life so that I don’t need to use brain cells to think about what to eat for breakfast, what to wear to work, or what route to drive to the university. That leaves me more space for my

mind real estate to focus on solving and finding new problems, or coming up with ideas and new mischief. Many people use the concept of limited resources like water or energy to be thoughtful about construction philosophy when it comes to real estate. I’ve used the idea in terms of what I can do with my limited brain resources. If I can do a good job, watch out, Mr. Einstein. Nancy Napier is distinguished professor, Boise State University;




Boise’s hot home-sales market is leaving lower-income people behind


Boise real estate agents have sold so many homes recently there are not a lot left. What comes on the

market can sell in days, often after competitive bidding and even above the asking price. It’s beginning to look a bit like Seattle. At the other end of the market, low-end renters are also seeing diminished inventory. Mobile home parks are closing or upgrading. Apartment complexes are being converted from low-range to mid-

range rents. The net number of affordable units is declining, says Deanna Watson, director of the Boise CityAda County Housing Authority, and fewer landlords are willing to accept vouchers. Asked about the news that President Donald Trump supports federal housing tax credits — which provide about $4.4 million a year in

credits to build new affordable units in Idaho — Watson says that’s great, but Trump would also eliminate community development block grants, which help pay for sewer, water and housing infrastructure, and HOME grants, which cities use as matching funds for affordable housing. “Idaho provides no

Residential Real Estate money for housing, nor does it allow its cities and counties to bond for it,” Watson says. “State law also prohibits requiring developers to offer some lowercost units in a highercost development, as other states permit.” One unit of government recently took a commendable step forward. The Capital City Development Corp., Boise’s urban renewal agency, plans to donate or sell at less than market value land it owns off River Street in Downtown Boise if the builder rents to those making 80 to 140 percent of median local


income. We need solutions with enough scale to address the toughest end of the market. I’m still looking for small, standardized, manufactured dwellings, for new resident-owned mobile home parks, and other answers if Boise is to be “the most livable city in America” for all of its citizens, not just its middle and upper classes. I’ll keep looking. You too. We know there’s a pony in there somewhere. Jerry Brady is a member of Compassionate Boise.

The world is not moved by people who sort of care.

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“I’ve been around this city off and on for most of my life, and I’ve never seen it more vibrant, more energized, [with] more interesting people than right now,” Skip Oppenheimer, chairman and CEO of Boise’s Oppenheimer Cos. Inc., told a business audience in Boise last month.

Oppenheimer, optimist The Oppenheimer family’s local development and national food businesses are growing, Boise’s Downtown is healthy, and Idaho lawmakers are finally investing in education, Skip Oppenheimer tells a business audience. EDITED BY DAVID STAATS

Arthur F. “Skip” Oppenheimer, chairman and CEO of Boise’s Oppenheimer Cos. Inc., spoke April 4 in the Boise Metro Chamber of Commerce’s CEO Speaker Series. Oppenheimer Cos. has belonged to the

chamber for more than a century. These remarks are edited for length and clarity from a transcript prepared by the chamber’s public relations director, Caroline Merritt. ••• Let me start with an acknowledgment of my wife. On Monday, April

10, it’ll be 43 years. We met in the ninth grade at East Junior High in Boise. And met was the operative word, because I couldn’t quite get her to go out with me in the ninth grade. I tried. I was like one for 10 through high school. I asked her out 10 times and got one date. No exaggeration. Esther moved to San Francisco. I moved and spent some time on the East Coast. Finally she saw the light. It’s kind of a pathetic, sad story,

but we’ve had a lot of fun together. A brief update on Oppenheimer Cos. and Oppenheimer Development: We’re really in two businesses. One is real estate, which comprises development, primarily commercial, and property and asset management. The other is food. The real estate business, as much as possible, is focused in Idaho, mostly the southern part of the state. The food busi-

ness is national. My brother, Doug, is here today. Doug and I have been partners in the business for over 40 years. Doug is also my closest friend. Doug likes to say we’re closest friends because we don’t have any other friends. It’s entirely true, but we’ve been lucky, really, to have a fabulous relationship working together. I think we make better decisions together. We’re a privately held company. We’ve got the luxury of being able to think a little longerterm. 1. DEVELOPMENT Oppenheimer Development has grown significantly under the leadership of [Vice President] Jeremy Malone. [Property and Operations Manager] Coby Barlow is here, and Larry Lipschultz, the CFO. Jeremy’s been with us for over 25 years. He joined us when he was 19. And he succeeded Jack Coonce, who has retired, with us for over 30 years. A lot of the growth at Oppenheimer Development has been

around property management. We have been, for a lot of years, involved in commercial — primarily office and some retail — development around this valley and the southern part of the state. We are working on a project in Idaho Falls in the downtown. We believe in the idea of downtowns and began our development activity in Downtown Boise. We did the Treasure Valley Community College project in Caldwell, working with Mayor Garret Nancolas, who was fabulous, and their city council and redevelopment agency. We worked closely with downtown redevelopment in Boise for many years, including the One Capitol Center building if you want to go way back. That was in the days when, literally, standing on the podium for the groundbreaking on 9th and Main and looking around, there was nothing. It was like a bombed-out pit. I remember thinking, “God, I hope we have some vague idea of what we are doing.” But we had a lot of



support, from the city and the redevelopment agency, and we had Mountain Bell, which is now CenturyLink, so they’ve been in that building for 40 years. Simplot came in as partner. We actually have the same partners that we started with on that building. We also did Wells Fargo Center, which was also a little part of what has allowed the city to move forward to this incredible downtown that it is now. Take the office market that we all know that has come on board with Simplot bringing in 330,000 to 400,000 square feet and vacating 100,000 square feet. That adds all those people to Downtown. That’s the good news for Downtown — not so good for

us that the 100,000 square feet came out of One Capitol Center. We’re thrilled to have Moffatt Thomas moving into One Capitol Center. One Capitol Center is literally the center of everything, so there has been a lot of interest in that building. And it’ll be fine. You look at JUMP, the Simplot building, the convention center expansion, Clearwater, the VRT [Valley Regional Transit’s new underground bus station], it’s never been better. 2. FOOD [We have] a national food service buying group called Golbon made up of about 200 independent foodservice distributors. We don’t own them, but they created a national



distribution system that sells to restaurants, hospitals, school districts, industrial accounts, and pretty much every major marketer around the country. It’s grown a lot, particularly in the last 10, 15 years. The buying group arena becomes the key to the future of the success of these independent food-service distributors, who are competing with larger corporate distributors. We’ve become, in effect, their corporate office for the services they would like. We provide a lot of marketing support in a way that produces much higher quality marketing material and marketing planning than they could do on their SEE OPTIMIST, 36D

Skip Oppenheimer, founding chairman of Idaho Business for Education, says Idaho is now making big strides toward better education. “That is pretty encouraging in a state that has a legislature that sometimes is a little tough to nudge around things like investment in education,” he says.





BUSINESS INSIDER own. Another division is Interstate Food Processing. That’s a manufacturing side. The primary business name of that division is Peak Foods. It’s primarily store-brand retail. We also produce a product called Truwhip, which is the only all-natural frozen whipped topping. It’s distributed pretty much everywhere in the country. Here, it’s at Albertsons and Whole Foods. Interstate Potato Packers is a frozen potato product company where products are co-packed for us under the Interstate brand, and that’s a food service brand that’s also distributed nationally and in Mexico, with some real growth happening south of the border. Another division, which is supply-chain based, is Greenline Transportation. That supports our internal logistics and freight needs, and it’s available to third parties for people in companies who are looking for ways of getting a better freight and logistics and supply chain cost. That’s on a national basis as well.

0003000906-01 208.362.3040

BETTER SCHOOLS I’m going to talk a little bit about the connection with education and our businesses’ success and our economic future. Andy Scoggin’s here. He’s the vice chair of IBE [Idaho Business for


Education]. Bob Lokken is the chair of IBE. Rod Gramer has done an incredible job as president and CEO. When we started the IBE we got a few business leaders together. There were about 20 or 25 of us. We now have over 200 members, virtually every business in the state of size and a lot of midsize ones and smaller. We have been meeting with the governor for five years, every month. It’s basically just usually Andy, Bob, Rod, me, Hollis [Brookover, IBE’s vice president], and then we brought in other key people, Don Melendez [of Wells Fargo] and some others. The last three and a half years, I have never seen the governor so engaged in anything. He’s been a tremendous leader. Every speech he gives, virtually, has education at the front of the speech. We’ve invested in teacher compensation and teacher professional development. We’ve reorganized a lot of the way the educational system works with more control down at the grass roots where the people really know what’s going on. There has been a lot of progress. But we still have a long way to go. We’ve got a 60 percent goal that the state established, and we’re about somewhere between 40 and 42 percent of 25- to 34-yearolds who have either a

one-year certificate of value, a two-year associate, or a four-year or beyond degree. Take the Simplot plant that was built in Caldwell. That plant replaced three plants, one in Caldwell plus two others. There were 36 forklift operators working in those three plants. There are two computer operators in the Caldwell plant, each operating 18 forklifts via computer. That’s a little different skill set than you would have being one of the 36 forklift operators. Bob Lokken, when he sold ProClarity [to Microsoft], he got Microsoft to agree to stay in Boise for two years. Well, two years and about 20 minutes, it seemed, they were moving back to Redmond. One of the reasons was they were worried about workforce availability. We’ve got a highly competitive environment out there that we’re competing with, and we’ve got to be really smart about how we position ourselves from an education quality standpoint. If you get to an education level similar to in other states or other countries, it not only helps our individuals get jobs and our kids and grandkids, but it also, ultimately, helps the state GDP. It’s not going to be low-paying jobs as much. It’s going to shift more proportionally to the higherpaying jobs.



CONNECT AND LEARN Thursday, April 20 Drive New Business with Social Media: 9 to 11 a.m. at the SBDC Accelerator, 5465 E. Terra Linda Way, Nampa. From understanding the different social media platforms, to choosing what to say and where to say it, this seminar will give you the keys to effective social media marketing. Free. Call 4263875 with questions.

Friday, April 21 Managing and Surviving Organizational Change: 9 a.m. to 4 p.m. at The Riverside Hotel, 2900 Chinden Blvd., Boise. One-day training is designed for employees, managers, and leaders of organizations facing conflict resulting from any

334-9001 or go to

type of internal change. The focus is on understanding how change happens for people and organizations. $95. managing-surviving-organizationalchange.

Tuesday, April 25 Doing Business With the Federal Government: 9 to 11 a.m. at the U.S. Small Business Administration, 380 E. ParkCenter Blvd., Boise. Opportunity to learn about the Small Business Administration’s government contracting certifications, as well as the resources available through the Idaho Procurement Technical Assistance Center (Idaho PTAC) to help small businesses interested in selling to government agencies. Free. Call

Wednesday, April 26 Money-Making Marketing: Reach, Keep and Grow Your Customer Base: 11 a.m. to 1 p.m. at 8th & Main, 800 W. Main St., Boise. Find out how to create a strategic marketing plan and implement low-cost or no-cost tactics for your business. Free. RSVP required by emailing or calling 501-7573. Nampa Entrepreneurs Organization’s Network and Learn: 5:30 to 7:30 p.m. at the SBDC Accelerator, 5465 E. Terra Linda Way, Nampa. Tawnya Nyman from The Nichols Accounting Group; Smith Miller, CEO from Strategic Tax Solutions; and Jose DeLeon from Idaho Department of Labor talk about their


expertise and strategic approaches to state and federal taxes, research and development tax credits, incentives, tax planning and compliance, financial accounting and reporting and more. Free. Appetizers and drinks provided. Call 4685416 with questions.

Tuesday, May 2 Business Basics: Noon to 1 p.m. at the U.S. Small Business Administration, 380 E. ParkCenter Blvd., Boise. Discusses where and how to use research to build a business plan and the importance of starting a business with a sturdy foundation. Topics covered include: self-evaluation, choosing a legal structure, building a business plan and preparing for a lender. Workshop is held first Tuesday of the month. Free. RSVP at

Wednesday, May 3 Inside Secrets to Funding Your Business: 11 a.m. to 1 p.m. at 8th & Main, 800 W. Main St. Discussion and review of how to obtain funds for acquisitions, startup, expansion and working capital. Emphasis placed on financial statement analysis, projections, cash flow and presenting to a lender. Free. RSVP required by emailing idresources@ or calling 501-7573.

Thursday, May 4 LinkedIn Strategies: Managing Your Brand: 11 a.m. to 1 p.m. at 8th & Main, 800 W. Main St., Boise. In-depth discussion of online networking and how to establish your reputation as a thought leader and subject matter expert. Free. RSVP required by emailing or calling 501-7573.

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Wednesday, May 10 Idaho Job and Career Fair: 9 a.m. to 4 p.m. at Nampa Civic Center, 311 3rd St. S. Go to events/idaho-job-career-fair.

Thursday, May 11 Boise Technology Show: 11 a.m. to 7 p.m. at Boise Centre, 850 W. Front St. Technology demonstrations, proven leadership strategies, innovative ideas, and key initiatives that are critical to business success. Meet and hear from Idaho’s business leaders. Go to

Saturday, May 13 Business Fundamentals Workshop: 8 a.m. to 4 p.m. at the U.S. Small Business Administration, 380 E. ParkCenter Blvd., Boise. Information essential to starting or

BUSINESS INSIDER growing a small business. Presentations by experts in accounting, law, banking and social media. Workshop is held second Saturday of the month. $75. Call 334-1696 or go to Guided Business Plan Class: 10 a.m. to 4:30 p.m. at Jannus, 1607 W. Jefferson St., Boise. Get the who, what, where, when, and how of your business idea down on paper among other would-be entrepreneurs. Q&A format prompts thoughtful analysis of and discussion about the viability of your business concept in a jargon- and judgment-free environment. Oneon-one technical assistance follows the class to ensure your plan is completed. Class is held second Saturday of each month. $50. Contact Michelle Britt at 336-5533 ext349 or to register.

Tuesday, May 16 Smart StartUp Workshop: 11 a.m. to 1 p.m. at 8th & Main, 800 W. Main St., Boise. Receive the tools to determine if your business idea is viable; do market research, breakeven analysis and competitive investigation; prepare a Unique Value Proposition; understand types of legal structures; identify key resource partners; and create a funding plan. Free. RSVP required by emailing or calling 501-7573. Financing Your Small Business: Noon to 1 p.m. at the U.S. Small Business Administration, 380 E. ParkCenter Blvd., Boise. Discusses a range of finance options small businesses have and how to prepare you and your business when approaching commercial lenders. Workshop is held third Tuesday of the month. Free. RSVP at


Thursday, May 18 2017 State of Downtown Boise: 4 to 6 p.m. at Boise Centre, 850 W. Front St. Experts speak to how Downtown Boise can continue to attract investment and build community, and generate economic activity that supports the region. $25 for program and food, $10 program only (free for DBA members). Registration required at or call Warren at 472-5252.

customers, and discover new technology and tricks of the trade. Free. Learn more at media-expo. Compiled by Michelle Jenkins. To submit a listing, go to and click on “Add event.” Items must be received at least 10 days before publication. All submissions become the property of the Statesman.

Saturday, May 20 Media Expo of Idaho (MXi): 2 to 7 p.m. at JUMP, 1000 W. Myrtle St., Boise. Chance for start-ups, seasoned media professionals and anyone in between to showcase their products and/or services to the community, connect with new

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Back to the suburbs

Gardner says Ten Mile/I-84 project ‘was natural next place’ to build





ardner Co. has stamped itself as the leading office developer in Downtown Boise after building Eighth & Main, buying the U.S. Bank building and now developing Pioneer Crossing. But Gardner’s other project under construction returns the company from Downtown to Meridian, where it made an early mark in the Treasure Valley with The Portico, the office-and-retail complex on Eagle Road just north of St. Luke’s Meridian. Gardner is partnering with Brighton Corp. to build TM Crossing, a business park, on 71 acres immediately northeast of the I-84 interchange at 10 Mile Road. The park will have two office buildings with more than 200,000 square feet. Paylocity, a Chicago payroll and human resources company, will share a five-story, SEE OFFICES, 41D

Provided by Gardner Co.

This artist’s rendering shows what TM Crossing may look like when Gardner Co. completes the 71-acre business park. The plans could change. Gardner may build multifamily housing or retail space. “Could it be finished within five years? It’s a possibility,” Executive Vice President David Wali says.



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Commercial Real Estate



Business parks such as TM Crossing, where crews are building two office buildings, appeal to companies with lots of employees commuting from Meridian and Canyon County, says Al Marino, partner at Thornton Oliver Keller. “The geographic center of our valley moves west every year,” he says.

127,000-square-foot building with Brighton, a Meridian home and commercial builder. AmeriBen, a Meridian human resources and benefits administration company, will occupy a two-story, 76,000square-foot building. Gardner Executive Vice President David Wali says building office space near Meridian’s newest I-84 interchange was an obvious choice. “Right now, our primary transportation corridor is strictly I-84,” Wali says. “Ten Mile was the natural next place.” Companies have gobbled up office inventory in Meridian for at least the past six


VIRTUALLY EVERY OTHER INTERCHANGE IS OCCUPIED. Gardner’s David Wali years, said Al Marino, partner and office specialist at Thornton Oliver Keller Commercial Real Estate. Marino was part of the team that leased almost all of the 157,000 square feet of office space at The Village at Meridian. SilverStone Business Park (943,000 square feet) and El Dorado Business Campus (270,000) were both quickly absorbed in recent years, as were

smaller office buildings, Marino says. While some companies enjoy the prestige and proximity to entertainment and restaurants that comes with leasing space in Downtown Boise, others offer shorter commutes for employees who live outside of Boise by leasing in Meridian, he says. But the biggest differSEE OFFICES, 43D



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Commercial Real Estate

ence in location is parking. Meridian offices have ample surface spaces that come for free with office leases. Companies leasing in Downtown Boise pay about $4 more per square foot of office space per month than they would pay in Meridian, and much of that difference reflects the cost of parking, he says. “Especially for companies like Paylocity and AmeriBen that have higher-density office layouts than other tenants, they skew toward a subSEE OFFICES, 44D



Most of the office space under construction at TM Crossing will be occupied by Brighton Corp., Paylocity and AmeriBen. Vacant office space in Ada County doesn’t stay empty for long, says Al Marino, partner at Thornton Oliver Keller. “The market is healthy,” he says.

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Commercial Real Estate



urban setting,” Marino said. “It comes back to the parking cost.” Marino expects restaurants and other service providers to spring up around the 10 Mile Road interchange as Gardner fills up its development and when a California developer who owns land south of I-84 decides to build. “They’ve been patient waiting for market opportunities to come to them rather than being aggressive and moving dirt, especially at 10 Mile,” he said.


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Commercial Real Estate



345 Caldwell LLC bought the Orchard Point Shops Bldg. II, 16,501 square feet of retail space, at 345-365 Caldwell Blvd. in Nampa. Mike Pena, Bryant Jones and Lincoln Hagood of Colliers International handled the transaction.

Idaho Youth Ranch leased 12,600 square feet at 10477 W. Fairview Ave., in a portion of the former Kmart building at Fairview and Five Mile in Boise. Bob Mitchell of Thornton Oliver Keller handled the transaction. Johnny’s Fit Club leased 12,000 square feet at 10477 Fairview Ave., in a portion of the former Kmart building at the corner of Fairview and Five Mile. It

BUSINESS INSIDER will be the company’s third fitness gym in the Valley. Bob Mitchell of Thornton Oliver Keller handled the transaction. Howard and Susan Johnson bought 9,546 square feet at 975 N. Meridian Road in Kuna. LeAnn Hume, Andrea Nilson and Sara Shropshire of Cushman & Wakefield Pacific represented the seller. Greg Sellers of KW Realty East Idaho represented the buyer. TAP Worldwide LLC dba 4 Wheel Parts leased 9,120 square feet in Franklin Towne Plaza at Franklin and Milwaukee in


Provided by Thornton Oliver Keller Commercial Real Estate

Keystone Station LLC, which offers men’s clothing, leased 964 square feet in Block 44 at 220 N. 9th St. in Boise. Brianna Miller and Mark Schlag of Thornton Oliver Keller handled the transaction.


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Boise. LeAnn Hume, Andrea Nilson and Sara Shropshire of Cushman & Wakefield Pacific and Kevin Hill of CBRE represented the tenant. Laurie Reynoldson of Hawkins Companies represented the landlord. Pathways Management Group Inc. leased 8,148 square feet in Holly Plaza at 104224 Holly St. in Nampa. Mark Schlag and Peter Oliver of Thornton Oliver Keller represented the landlord. DJ Thompson of Cushman & Wakefield Pacific represented the tenant. Alloway Lighting leased 5,000 square feet at 1501 W. Main St. in Boise. Mike Christensen, Brook Blakeslee and Mallisa Jackson of Colliers International represented the landlord. Karena Gilbert of Thornton Oliver Keller represented the tenant. Black Diamond Acquisition leased 5,000 square feet in 15th & Main at 1501 W. Main St. in Boise. Karena Gilbert of Thornton Oliver Keller represented the tenant. Mike Christiansen of Colliers International represented the landlord. Steve and Mary Ann Adamson bought a 4,500-square-foot retail building at 871 E. ParkCenter Blvd. in Boise. Jeffrey Hall of Northwest Commercial Advisors, licensed agent of Silvercreek Realty Group, represented the buyer. Brian Rallens and Mark Bottles of Mark Bottles Real Es-

tate represented the seller. Hannum Fitness Boise LLC dba Orangetheory Fitness leased 3,300 square feet in Southshore Center at 979 E. ParkCenter Blvd. in Boise. Brianna Miller of Thornton Oliver Keller handled the transaction. Sweet Cheeks Beauty Bar leased 2,800 square feet in Eagle Marketplace, at Chinden and Eagle, Suite 118, in Eagle. Bob Mitchell and Holly Chetwood of Thornton Oliver Keller handled the transaction. Chris Frith of Pac West Baseball leased 2,591 square feet in Fairview/Milwaukee Plaza at 1507 N. Milwaukee in Boise. Bob Mitchell and Mark Schlag of Thornton Oliver Keller handled the transaction. EnVie Fitness (RCubed LLC) leased 2,290 square feet in Knights Hill, southwest corner of Chinden and Linder, Suite 110, in Meridian. Bryant Jones, Lincoln Hagood and Mike Pena of Colliers International handled the transaction. Rural Haze leased 2,228 square feet in the Village at Meridian at 1900 N. Eagle Road or 3600 E. Fairview Ave., Suite 120, in Meridian. Lincoln Hagood, Bryant Jones and Mike Pena of Colliers International handled the transaction. Boise Pizza Inc., a franchisee for Dom-

ino’s, leased 1,985 square feet in Pioneer Square, at 5720 Cleveland Blvd., Suite 101, in Caldwell. Brii Mason of Northwest Commercial Advisors represented the landlord. Rob Haggett of Silvercreek Realty Group represented the tenant. Tropical Smoothie Café leased 1,640 square feet in Calderwood North Shopping Center at 8925 W. Overland Road in Boise. LeAnn Hume, Andrea Nilson and Sara Shropshire of Cushman & Wakefield Pacific represented the tenant. Mike Christensen and Brooke Blakeslee of Colliers International represented the landlord. Exclusive Wireless Inc., an authorized T-Mobile dealer,leased 1,624 square feet in Southern Springs Retail at 1800-1870 S. Meridian Road in Meridian. Brianna Miller of Thornton Oliver Keller represented the tenant. Lawrence Ross of Michener Investments represented the landlord. Lifeline Repairs leased 1,596 square feet in The Marketplace at 1764 W. State St. in Boise. Mike Christensen of Colliers International represented the landlord. NPC International Inc. — Pizza Hut leased 1,560 square feet in Elm Tree Plaza, 2053 Fairview Avenue, Suite 103, in Meridian. Andrea Nilson, LeAnn Hume and Sara Shrop-

shire of Cushman & Wakefield Pacific handled the transaction. Flame Broiler leased 1,463 square feet at 1735 W. Chinden Blvd., Suite 140, in Meridian. Brii Mason of Northwest Commercial Advisors represented the tenant. Mike Pena of Colliers International represented the landlord. Reeds Dairy Boise Inc. leased 1,460 square feet in Knights Hill, southwest corner of Chinden and Linder, Suite 130, in Meridian. Bryant Jones, Lincoln Hagood and Mike Pena of Colliers International represented the land-

Commercial Real Estate


lord. Mark Bottles of Inc., an authorized Mark Bottles Real EsT-Mobile dealer, leased 1,356 square feet at tate represented the 1636 E. Idaho Ave. in tenant. Paul Peterson Base- Ontario. Brianna Miller of Thornton Oliver ball leased 1,440 square feet in Fairview/ Keller represented the tenant. Bronson Grange Milwaukee Plaza at of Hawkins Companies 1455 N. Milwaukee in Boise. Mark Schlag and represented the landlord. Bob Mitchell of ThornPino’s leased 1,320 ton Oliver Keller hansquare feet in Ustick dled the transaction. Promenade at 10689An Nguyen leased 1,364 square feet in the 10697 W. Ustick Road in Boise. Mike ChristenVista Village Shopping sen of Colliers InternaCenter, 800-1022 S. Vista Ave., Suite 1118, in tional represented the landlord. Boise. Mike ChristenMcNabb’s Tattoo sen and Mallisa Jackson of Colliers International and Fine Arts leased 1,260 square feet in the handled the transaction. Exclusive Wireless SEE WHO’S MOVING, 48D

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Commercial Real Estate


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Provided by Thornton Oliver Keller Commercial Real Estate

Jelli Inc. leased 6,019 square feet in the Drake Cooper Building at 416 S. 8th St. in Boise. Gavin Phillips and Patrick Shalz of Thornton Oliver Keller handled the transaction.


Elms Park Shopping Center, 1533 S. Five Mile, Suite 1507, in Boise. Lew Goldman and Mallisa Jackson of Colliers International represented the landlord. Jennifer Gray of Silverhawk Realty represented the tenant. The STIL leased 921 square feet in BoDo Bldg. 7 at 786 W. Broad St. in Boise. Mike Christensen, Brook Blakesless and Mallisa Jackson of Colliers International represented the landlord. Greg Gaddis of Tenant Realty Advisors represented the tenant. The William A. Hon Family LP bought Dutch Bros Coffee at 37 E. Calderwood Drive in Meridian. Jeffrey Hall of Northwest Commercial Advisors, licensed agent of Silvercreek Realty Group, represented the seller. Karena Gilbert of Thornton Oliver Keller represented the buyer.

Ultimate Fitness Personal Training leased retail space at 1117 E. Winding Creek Drive in Eagle. Holly Chetwood and Patrick Shalz of Thornton Oliver Keller handled the transaction.


Hepworth Family Landholdings LLC bought 103,342 square feet of office space at 7808 W. Fairview Ave. in Boise. Lew Manglos, Clay Anderson and Jamie Anderson of Colliers International represented the seller. Mike Brown of Mike Brown Group represented the buyer. Alturas Capital bought a 83,284square-foot Class-A office building at 1444 S. Entertainment Ave. in Boise from Anthem Boise LLC. This registers among the Boise market’s largest office sales in 2016. Sherry

Schoen, vice president of retail and office at CBC Advisors, represented the seller and has brokered the building to almost 100 percent capacity since its new ownership. Zelham Holdings 187 LLC bought 28,994 square feet in Plaza Seven at 5257 W. Fairview Ave. in Boise. Lew Manglos and Jamie Anderson of Colliers International handled the transaction. True North Investment Boise LLC bought 7,090 square feet at 3212 N. Maple Grove Road in Boise. Lew Manglos of Colliers International represented the buyer. Brian Herbert of Lee & Associates represented the seller. Paramount Childcare & Early Learning Center LLC leased 6,764 square feet at 900 N. Linder in Meridian. Rhonda Garland


located at 710 S. Orsquare feet at 1558 & chard St. in Boise. Chris 1560 N. Crestmont Pearson of Thornton Drive, Suite C, in MeOliver Keller repreridian. Bryant Jones, sented the seller. Brian Mike Pena and Lincoln Rallens of Mark Bottles Hagood of Colliers Real Estate Services International handled represented the buyer. the transaction. Mitchell + Palmer Front Runner Films leased 4,560 square leased 2,908 square feet in the Plaza Buildfeet in BoDo at 9th ing at 1150 W. State St. Street in Boise. Karena in Boise. John Stevens, Gilbert and Lenny NelKarena Gilbert, Mike son of Thornton Oliver Greene, Nick SchuiteKeller represented the maker and Peter Oliver landlord. Sandy Faw of of Thornton Oliver Smith and Coelho Real Keller handled the Estate represented the transaction. tenant. KG Management Tree City FinanServices LLC bought a cial/Steve Rausch 3,680-square-foot ofLaw leased 2,754 fice condo in the Cohisquare feet at 1673 W. ba Building at 1472 E. Shoreline Drive in Iron Eagle Drive in Boise. Greg Gaddis with Eagle. Chris Pearson of Tenant Realty Advisors Thornton Oliver Keller represented the tenant. represented the buyer. Janet Benoit with Nahas Amanda Alvaro of Benoit Co. represented Coldwell Banker Tomthe landlord. linson represented the Omega Mentoring seller. Group Inc. leased JX2 LLC, dba Re2,323 square feet in covery for Life, bought Franklin Business Park, 3,175 square feet at 709 10 S. Cole Road, Suite Dearborn St. in Cald228, in Boise. Jennifer well. Bryant Jones, McEntee and Chrissy Lincoln Hagood and Smith of Cushman & Mike Pena of Colliers Wakefield Pacific repreInternational represented the tenant. sented the buyer. Jason Chase Erkins of Lee & Associates represented Knorpp of Keller Wilthe landlord. liams represented the Diligence LLC seller. leased 2,177 square feet Northwest Meridian Lakes LLC bought at 101 S. Capitol Blvd., Suite 1203, in Boise. DJ 3,123 square feet in Fairview Lakes at 1860 Thompson of Cushman & Wakefield Pacific N. Lakes Place in Merepresented the tenant. ridian. Lew Manglos of Mark Cleverley of Colliers International Gardner Co. reprehandled the transacsented the landlord. tion. Prefab Logistics George and Shanna LLC leased 1,889 Monroe dba Accelerated Transport and Logistics leased 2,952 SEE WHO’S MOVING, 50D

Commercial Real Estate


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and Matthew Naumann of Cushman & Wakefield Pacific handled the transaction. Idaho Sleep Services LLC extended their lease by 6,758 square feet at 7272 N. Potomac Drive in Boise. Scott Feighner of Colliers International handled the transaction. Banner Bank leased 5,863 square feet in the Solitude Building at 6149 N. Meeker Place in Boise. Greg Gaddis with Tenant Realty Advisors represented the tenant. Peter Oliver with Thornton Oliver Keller represented the landlord. West Valley Medical Center Inc. leased 5,513 square feet at 222 E. Elm St. in Caldwell. DJ Thompson of Cushman & Wakefield Pacific handled the transaction. Youth with a Mission bought 5,413 square feet at 805 N. Roosevelt St. in Boise. Mike Pena, Bryant Jones and Lincoln Hagood of Colliers International and Larry Hellhake of The Hellhake Co. handled the transaction. Stellar Mental Health and Mediation leased 5,000 square feet at 3904 Flamingo Ave. in Nampa, filling the second floor of the building. John Stevens of Thornton Oliver Keller represented the landlord. Bryant Jones of Colliers International represented the tenant. Tresco of Idaho bought a 4,997-squarefoot office building



Commercial Real Estate

square feet in River Pointe Center at 390 E. ParkCenter Blvd., Suite 130, in Boise. Scott Feighner of Colliers International represented the tenant. Aura Counseling and Wellness LLC leased 1,740 square feet in the 1st St. Marketplace, 1214-1224 1st St. S., Suites 306-307, in Nampa. Bryant Jones, Mike Pena and Lincoln Hagood of Colliers International handled the transaction. Valitics Inc. extended its lease by 1,379 square feet in the Bannock Office Building at 1408-1414 W. Bannock St. in Boise. Devin Ogden of Colliers International represented the landlord. Karen Warner of Tenant Realty Advisors represented the tenant. Star Technologies leased 1,317 square feet in the Eagle Crest Building at 5418 N. Eagle Road, Suite 180, in Boise. Bob Mitchell of Thornton Oliver Keller represented the landlord. Amber Joy Peterson of Silver Creek represented the tenant. BCPM HOA Community Management LLC leased 1,278 square feet at 929 S. Allante Place in Boise. Jennifer McEntee and Chrissy Smith of Cushman & Wakefield Pacific represented the landlord. Jason Knorpp of KW Commercial represented the tenant. Sondra McMindes expanded her office lease to 1,052 square feet at 5644 E. Franklin



Provided by Thornton Oliver Keller Commercial Real Estate

Select Commercial Property Services leased 3,525 square feet at 5531 Glenwood in Boise. Karena Gilbert of Thornton Oliver Keller represented the landlord. Ben Kneadler of Mark Bottles Real Estate represented the tenant.

Road in Nampa. Jennifer McEntee and Chrissy Smith of Cushman & Wakefield Pacific handled the transaction. Velox Media leased 960 square feet at 816 W. Bannock St., Suite 306, in Boise. DJ Thompson and Chrissy Smith of Cushman & Wakefield Pacific represented the tenant. Mike Greene of Thornton Oliver Keller represented the landlord. Thrivent leased 916 square feet in Riverwalk Center at 1673 W. Shoreline Drive, Suite 101, in Boise. Jennifer McEntee and Chrissy Smith of Cushman & Wakefield Pacific represented the tenant. Karen Sander of Cushman & Wakefield Pacific and Janet Benoit of Rafanelli & Nahas represented the landlord. Family Harmony

LLC & Insight Consulting Inc. leased 900 square feet in the Cornerstone Building, 580 Cleveland Blvd., Suite 277, in Caldwell. Lincoln Hagood, Mike Pena and Bryant Jones of Colliers International handled the transaction. NGT LLC leased 715 square feet in Kendall Center at 5449 Kendall St. in Boise. Chrissy Smith and Jennifer McEntee of Cushman & Wakefield Pacific represented the tenant. Chris Pearson of Thornton Oliver Keller represented the landlord. SEO Idaho LLC leased 610 square feet in University Plaza, 960 Broadway Ave., Suite 115, in Boise. Mike Pena, Bryant Jones and Lincoln Hagood of Colliers International handled the transac-

tion. Trina Westburg leased 573 square feet at 1204-1212 11th St. S. in Nampa. Lincoln Hagood, Mike Pena and Bryant Jones of Colliers International handled the transaction. Crestline Engineers leased 540 square feet in Hillcrest Business Center at 4696 W. Overland Road, Suite 184, in Boise. Chrissy Smith and Jennifer McEntee of Cushman & Wakefield Pacific handled the transaction. River House Ministries leased 520 square feet in Chandlee Building at 500 W. Idaho St. in Boise. Karena Gilbert of Thornton Oliver Keller represented the landlord. John Bottles of Mark Bottles Real Estate represented the tenant. Floyd Hutchens

leased 468 square feet in Hillcrest Business Center at 4696 W. Overland Road in Boise. Chrissy Smith and Jennifer McEntee of Cushman & Wakefield Pacific handled the transaction. ABCO leased 461 square feet at 16 N. 12th Ave. South in Nampa. Jennifer McEntee of Cushman & Wakefield Pacific represented the tenant. Chase Erkins of Lee & Associates represented the landlord. Boise River Insurance leased office space in Carol Professional Center at 2541 N. Stokesberry Place in Meridian. Jim Boyd and Patrick Shalz of Thornton Oliver Keller represented the landlord. Nick Brady of Lee & Associates represented the tenant. Isucceed leased

office space in the Apollo Building at 6148 N. Discovery Way in Boise. Patrick Shalz of Thornton Oliver Keller handled the transaction. The Bristol Co. leased office space at 1117 E. Winding Creek in Eagle. Holly Chetwood and Patrick Shalz of Thornton Oliver Keller represented the landlord. Wayne Slaughter of The Bristol Co. represented himself. Jelli Inc. leased 6,019 square feet in the Drake Cooper Building at 416 S. 8th St. in Boise. Gavin Phillips and Patrick Shalz of Thornton Oliver Keller handled the transaction.


BBG Ventures leased 39,900 square feet of industrial space in the Union Seed Building, at 4-15 9th Ave. S., in Nampa. Mike Pena, Bryant Jones, Lincoln Hagood and Jake Tucker of Colliers International handled the transaction. PODS Enterprises LLC leased 37,500 square feet from Strider Group LLC in the Beechcraft Building at the Gowen Industrial Park, Gowen and Eisenman corridor, in Boise. Steve Foster of Colliers International handled the transaction. HM Clause Inc. leased 20,171 square feet in the Union Seed Building at 4-15 9th Ave. S. in Nampa. Jake Tucker of Colliers International represented



in Boise. Scott Raeber and Devin Ogden of Colliers International represented the landlord. STP LLC bought 5,400 square feet at 312 E. 35th St. in Garden City. Jamie Anderson of Colliers International handled the transaction. Viking Automatic Sprinkler Co., which provides commercial sprinkler contracting services, leased 5,039 square feet at 2022 N. Elder St. in Nampa. Chris Pearson of Thornton Oliver Keller represented the landlord. Dave Winder of Cushman & Wakefield Pacific represented the tenant. Genesis Filtration leased 4,980 square feet at 1057 Exchange St., No. 1081 in Boise. Brii Mason of Northwest Commercial Advisors represented the tenant. Dan Minnaert of Thornton Oliver Keller represented the landlord. IMW Co. LLC, dba SealMaster leased 4,920 square feet at 6380-6438 S. Supply Way in Boise. Matt Naumann, Rhonda Garland and Dave Winder of Cushman & Wakefield Pacific represented the tenant. Gavin Phillips of Thornton Oliver Keller represented the landlord. CK Rogers Inc., a general contractor, leased 4,850 square feet in South Cole Industrial Center at 2772 S. Cole Road, Suite 120, in Boise. Peter Oliver

and Chris Pearson of Thornton Oliver Keller handled the transaction. 4 Motion Automotive leased 3,330 square feet at 521 S. 41st. Ave. in Caldwell. Bryant Jones, Lincoln Hagood and Mike Pena of Colliers International handled the transaction. Jon Galane leased 3,100 square feet in the South Cole Industrial Center at 2756 S. Cole Road in Boise. Chris Pearson and Peter Oliver of Thornton Oliver Keller represented the landlord. John Bottles of Mark Bottles Real Estate represented the tenant. Kenneth Cathcart and Rocky Bakken leased 2,992 square feet at 16071-16099 N. Franklin Blvd., in Nampa. Bryant Jones, Lincoln Hagood and Mike Pena of Colliers International handled the transaction. Ryan Goldsmith, who produces videos, leased 2,776 square feet at 2603 Sundance Road in Nampa. Chris Pearson of Thornton Oliver Keller handled the transaction. Kirsten Ocker leased 2,532 square feet at Midtown Business Park, 201-202 E. 37th St. in Garden City. Harrison Sawyer and DJ Thompson of Cushman & Wakefield Pacific handled the transaction. Cru Selections LLC, which distributes beer and wine, leased 2,400 square feet at 5441


dled the transaction. Pacific handled these Chattan Constructransactions. tion LLC leased 1,240 Solymar Palm square feet in Midtown leased 720 square feet Business Park, 201-210 in Midtown Business Park, 201-210 E. 37th E. 37th St. in Garden St. in Garden City. City. Harrison Sawyer Harrison Sawyer and DJ of Cushman & WakeThompson of Cushman field Pacific handled & Wakefield Pacific the transaction. represented the landDavis Lee, Colby lord. Darin Burrell of Smith and Michael J. Intermountain ComCarrington each leased 960 square feet, mercial Real Estate James Johnston leased represented the tenant. Shop Strange leased 880 square feet and Arin Arthur and Scott 720 square feet in Midtown Business Park, Merchant leased 640 square feet in Midtown 201-210 E. 37th St. in Garden City. Harrison Business Park at 201202 E. 37th St., Garden Sawyer and Chrissy Smith of Cushman & City. Harrison Sawyer and DJ Thompson of Cushman & Wakefield SEE WHO’S MOVING, 52D

Kendall St. in Boise. Chris Pearson, Dan Minnaert and Devin Pierce of Thornton Oliver Keller handled the transaction. Tuxgear Inc. leased 1,787 square feet of industrial flex space at 1270 E. Fairview Ave., Suite 120, in Meridian. Jake Miller and Harrison Sawyer of Cushman & Wakefield Pacific handled the transaction. CCS Presentation Systems leased 1,296 square feet in Cortland Business Park at 2200 Cortland Place in Nampa. Dan Minnaert and Devin Pierce of Thornton Oliver Keller han-

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the landlord. Lippert Components Inc., which provides RV parts and accessories, leased 16,080 square feet in I-84 Industrial Park at 1428 Madison St. in Nampa. Chris Pearson and Devin Pierce of Thornton Oliver Keller represented the landlord. Harrison Sawyer and Jake Miller of Cushman & Wakefield Pacific represented the tenant. Auric Solar, which sells and installs solar energy equipment, leased 14,400 square feet at 3568 E. Lanark St. in Meridian. Chris Pearson of Thornton Oliver Keller handled the transaction. Transformations LLC leased 12,331 square feet at 5470 State St. in Boise. Devin Ogden of Colliers International represented the landlord. Ben Kneadler of Mark Bottles Real Estate represented the tenant. US Bakery leased 9,111 square feet at 7584 W. Mossy Cup St. in Boise. Harrison Sawyer of Cushman & Wakefield Pacific represented the tenant. Steve Vlassek of The Sundance Co. represented the landlord. CTI Corp. leased 7,250 square feet at 3515 Arthur St. in Caldwell. Scott Raeber and Lew Goldman of Colliers International handled the transaction. Sun Supply Inc. extended their lease of 6,420 square feet at 7659 W. Mossy Cup St.

Commercial Real Estate


Commercial Real Estate

Wakefield Pacific handled the transaction. Xanadu Holdings LLC bought the flex building at 1647 S. Federal Way in Boise for occupancy by Starman Beads. Randy Limani of Arthur Berry & Co. and Mike Eddy of Michael J. Eddy Real Estate handled the transaction.


Jeffrey and Jane Walker bought the 20,473-square-foot Creekside Apartments at 1322-1404 S. Edgewater Circle in Nampa. Mike Pena, Bryant Jones and Lincoln Hagood of Colliers In-

ternational handled the transaction. West Ridge Group LLC bought the 32-unit Hartman Park Apartment complex on Hartman Street in West Boise. Mike Swope of Swope Investment Properties represented the buyers. Moe Therrien and David McDonald of Idaho Commercial Brokerage represented the sellers.


C4 Land LLC bought the real estate of Ben’s Crow Inn at 6781 E. Warm Springs Ave. in Boise. Brent Bungard of Arthur Berry & Co. handled the transac-

BUSINESS INSIDER tion. C4 Land LLC bought the real estate and building at 4822 W. Fairview Ave. Boise, the former Skyvue Grill. Brent Bungard of Arthur Berry & Co. handled the transaction. Grace at Caldwell bought 21 acres at the northeast corner of Chicago Street and 21st Avenue in Caldwell. Jake Tucker of Colliers International facilitated this transaction. Dirk L. Marcum bought 6.8 acres designated for industrial use at the corner of Gowen Road and South Broadway. Steve Foster and Devin Ogden of Col-

liers International handled the transaction. M&L Properties LLC bought 4.6 acres for retail use at 46044740 Penngrove Way, near the southwest corner of Linder and McMillan roads, in Meridian. Lew Goldman of Colliers International represented the seller; Jordan Moorehouse of Legacy Real Estate the buyer. Epic Shine bought 1.5 acres for a car wash at 128 E. Hawaii Ave. in Nampa. Lenny Nelson and John Stevens of Thornton Oliver Keller handled the transaction. O’Reilly bought 0.97


acres at Lot 12, Idaho Center, in Nampa. Jen McEntee of Cushman & Wakefield Pacific represented the seller. Tim Simonsen of Coldwell Banker Commercial Advisors represented the buyer. Boise Skin and Dermatology Clinic LLC bought 0.53 acres at 1636-1642 S. Hadley Ave. in Boise. Devin Ogden of Colliers International represented the seller; Greg Gaddis of Tenant Realty Advisors the buyer.

Asset Sales

Eric Sullivan of Rough Cut Brewing LLC bought the assets

of the former Café Vicino at 808 W. Fort St. in Boise. Brent Bungard of Arthur Berry & Co. handled the transaction. Todd Coleman of Painted Star LLC bought the assets of Design by John, a kitchen/bath remodeling business. Art Berry of Arthur Berry & Co. handled the transaction. Anthony Fondino bought the assets of The UPS Store at Federal Way and Gowen Road in Boise. David Berry of Arthur Berry & Co. handled the transaction.

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Slichter | Ugrin Architecture has hired architects John Day and Steve Porterfield and marketer Shiloh Holmes. Day is the senior architect/senior project manager. He has 25 years of experience in educational and John Day retail architecture and is president of the Idaho chapter of the American Institute of Architects. Porterfield is intern architect/project job captain. Porterfield holds bachelor’s and Steve master’s degrees in Porterfield architecture from the University of Idaho. Holmes is senior director of marketing and business development. Holmes has seven years of marketing and business development experience Shiloh and 20 years in the Holmes communication industry.



••• Jeremy Austgen has joined D.L. Evans Bank as mortgage loan officer in the Caldwell branch at 919 Blaine St. Austgen has 13 years Jeremy of experience as a Austgen mortgage loan officer. ••• Lindsey Brist and Mark Fryer have been named business relationship managers for Wells Fargo’s Business Banking team in Downtown Boise. Lindsey Brist began her Brist career in the financial services industry as a teller and served as a relationship manager before joining Wells Fargo. Fryer began his career as a general manager at Staples Mark Fryer and most recently was a Wells Fargo branch manager in Mountain Home. ••• Idaho Independent Bank promoted Josh Przybos to real estate loan officer at IIB’s Caldwell Branch. Przybos joined the bank in 2011 and entered the officer traiJosh nee program in 2016. Przybos He earned a bachelor’s degree from the College of Idaho.


McAlvain Group of Companies Inc. hired Gary Vidales as junior estimator. Gary Vidales has 13 years’ Vidales experience, including in concrete construction.

Mike Williams, a 27-year school principal who is now principal of Middleton High School, has been named the Idaho Association of Secondary School Principals’ 2016 Principal of the Year. ••• Mike Dr. David DouWilliams glass has been hired at the College of Idaho as dean of the faculty and vice president for academic affairs. Douglass will finish the academic year at Willamette University David in Oregon, where he Douglass has served as an aca-

demic and student affairs dean, before joining the C of I this summer. Barbie Vander Boegh, R.N., director of health and wellness services at the College of Idaho, was selected as the 2017 recipient of the American College Health Association’s E. Dean Lovett Award for Exemplary Contributions to a College Health Program. The association Barbie called her clinic for Vander Meningitis B “the Boegh largest proactive clinic in the United States without a student death driving it.” SEE PEOPLE, 54D

Start Building Your Future with a Home Equity Line of Credit from Idaho Trust Bank. > 10 Year Maturity > Monthly Interest Only Payments > No Pre-Payment Penalty Downtown Boise | 888 W. Broad Street | 208.373.6500 OAC Additional terms & conditions apply.


Mountain America Credit Union has named Bryan Holjeson branch manager for the branch at 393 S. 3rd St. in Boise. Holjeson, a former wildland firefighter and sheriff’s deputy, began his career in the financial industry in 2008 and joined Bryan Mountain America in Holjeson 2016. He lives in Nampa with his wife and three children.



Achievements Engineering

Andy Prokopyk

Andy Prokopyk has joined Intermountain 3D Inc. as service bureau lead. Prokopyk earned a bachelor’s degree in mechanical engineering from North Dakota State University.


Idaho Transportation Director Brian Ness was named chairman for one year of the American Association of State Highway and Transportation Officials’ Special Committee on Research and Innovation.

Health care

The chief executives of two of Boise’s biggest companies have joined the board of directors of St. Luke’s Health System, the Boise nonprofit that is Idaho’s largest private employer. Mark Durcan, Mark CEO of Micron TechDurcan nology, and Tom Corrick, CEO of Boise Cascade Co., joined the 17-member board March 21. Durcan, who plans to retire once Micron chooses his successor, Tom Corrick is chairman of the Micron Technology Foundation. Corrick is a board member of the Treasure Valley YMCA. St. Luke’s has named John Sullivan, Pharm.D., director of pharmacy for the St. Luke’s hospital opening in Nampa. Sullivan has worked at St. Luke’s for four John years in the Boise Sullivan inpatient pharmacy. ••• Jack Lincks, D.D.S., and John Eck, M.D., have joined the board of

BUSINESS INSIDER Delta Dental of Idaho. Lincks is a Boise periodontist. He served 21 years in the Dental Corps of the U.S. Air Force and is a clinical professor in Idaho State UniversiJack Lincks ty’s dental residency in Meridian. Eck has practiced family medicine in the Treasure Valley since 1992. He is in private practice at the Center for Lifetime Health in Boise. John Eck Boise dentists Steve Bruce, D.M.D., and Terry Brady, D.D.S., recently retired from the board. ••• Kathleen Reed has been named health services sales director at The Terraces of Boise. Reed worked in real estate for 15 years and spent more than 20 years in corporate Kathleen marketing and comReed munications.


Renae Goodwin has joined PayneWest Insurance in Boise. She has 30 years of insurance-industry experience in claims, sales, and management, beginning with a professional-development class while she was still a student at Meridian High Renae School. Goodwin ••• David Riffe has joined the staff of the MassMutual Idaho agency in Meridian, a general agency of MassMutual, as a sales manager. Riffe earned his undergraduate degree at the University of Washington, where he majored in international economics.



Former Idaho Supreme Court Chief Justice Jim Jones has joined the Parsons Behle & Latimer’s Boise office in an Jim Jones of-counsel role. Jones’ practice will include mediation, appeals and legal consultations, and pro bono work. His legal career spans more than 50 years. Jones was elected to the Supreme Court in 2004 and named chief justice in 2015. He was Idaho’s attorney general from 1983 to 1990. He recently wrote a book, “A Little Dam Problem,” about his legal battle then with Idaho Power over the Snake River. ••• Michael T. Spink, managing partner at Boise law firm Spink Butler LLP, was inducted into the Idaho Chapter of the National Academy of Distinguished Neutrals, Michael T. the seventh mediator Spink to be so recognized in Idaho. The NADN is an invitation-only association of alternative disputeresolution professionals. ••• Perkins Coie associate Stephanie M. Regenold in Boise is a recipient of the nonprofit Burton Awards’ 2017 Law360 Distinguished Writing Award. She was honored with two cowriters, Washington, D.C., partner William G. Malley and San Diego partner Laura Godfrey Zagar, for their article “Environmental Streamlining Measures in Title 41 of the FAST Act: What Will They Mean for Infrastructure Project Developers?” The article appeared in the spring 2016 edition of Environmental Law News.


The Women’s and Children’s Alliance honored 51 women at its 24th Annual Tribute to Women and

Industry luncheon on April 4. “These are women who have made outstanding contributions to the Treasure Valley business community,” said Bea Black, executive director of the Women’s and Children’s Alliance. They are: Spring Alexander, vice president and compliance officer, Idaho Independent Bank Lindsay Andrysiak, senior audit manager, KPMG, LLP Kristin Armstrong Savola, community health manager, St. Luke’s Health System Brittany L. Asher, community credit project analyst, U.S. Bank Lori Blattner, regulatory analyst, Intermountain Gas Co. Heather Chambers, Western Idaho division manager, Washington Federal Kathy Chambers, agent/owner, State Farm Kathy Chambers Insurance Agency, nominated by Concrete Construction Supply Christine Comstock, sales coach director, CBH Homes Nominated by Women’s Council of Realtors Michelle Damon, director of production planning and inventory control, J.R. Simplot Co. Theresa da Silva, director of business resources and marketing, Sysco Idaho Inc., nominated by Boise Weekly Virginia “Gigi” Davis, owner, Bowl of Heaven, nominated by Concrete Construction Supply Suzie Dustin, director of research and development – Engineering, HP Inc. Jacqueline Fearnside, associate general counsel, Saint Alphonsus Health System Demi Fisher, director of sustainability, Micron Technology, Inc. Rita Franklin, executive director, Bishop Kelly Foundation, nominated by Two Men and a Truck Cece Gassner, director of economic development, Boise State University, nominated by Red Sky Stephanie Genova, director of human resources, Office Printing Solutions, HP Inc.


Heather Hammerstedt, M.D., M.P.H., emergency medicine physician, CEP America, Saint Alphonsus Health System Heather Harrington, president and CEO, GiveStorm, nominated by NLP Secure/MaxGiving Natalie Lemas Hernandez, chief operating officer, Keller Williams Realty Boise/Commercial Northwest Property Management Morgan Hoffman, co-owner, We Love Boise Real Estate, nominated by Christopher Zahn, Zee Christopher Dana Lieberman Hofstetter, B.S.E., J.D., of counsel attorney, Hawley Troxell Ennis & Hawley LLP Bonnie Hollenbeck, senior director, Homecare/Hospice/Swing Bed Programs, St. Luke’s Health System Amy Hunt, assistant vice president, Customer Service, Citi Donna Johnson, executive director, Children’s Free Dental Clinic, Inc., nominated by Mike Schroeder, Schroeder Creative Katherine Jones, photojournalist and video photographer, Idaho Statesman Teresa Jorgensen, national and government accounts manager, Fisher’s Technology Joy M. Kealey, managing member, Chicago Connection LLC, nominated by Chandlers Prime SteaksFine Seafood Debra Leithauser, president and publisher, Idaho Statesman Merri McClung, accounts payable manager, Norco Inc. Heather Meyers, project manager, Engineered Structures Inc. Sheila D. Miller, M.Ed., teacher and department head, Borah High School/Boise School District, nominated by Mai Thai Sue Neal, co-owner, Snake River Tea, nominated by Boise Weekly Diane Norton, tourism manager, Idaho Department of Commerce/ Tourism Development, nominated by Red Sky Jen Odell, senior graphic designer, Damsel in Defense Catherine L. Owens, vice president of sales and marketing, Veran-

BUSINESS INSIDER da Senior Living, nominated by FitMania Jana L. Owens, senior director of enterprise solutions, J.R. Simplot Co. Tami Paul, senior escrow officer, NexTitle Paula Penza, business unit controller, Idaho Power Co. Anita M. Prescott, financial controller, Givens Pursley LLP Holly Rasmussen, vice president and senior recruiting manager, Pacific Midwest Region, Wells Fargo Bank Rachel Reczek, assistant vice president, collections, Citi Nancy Smyth, associate vice president and relationship manager, Key Private Bank Megan Stright, director, Population Health, St. Luke’s Health System Kathleen Sutherland, M.D., pulmonologist, Saint Alphonsus Health System Lisa Uhlmann, corporate pillars manager, WCA, nominated by Western Trophy & Engraving Lisa L. Walker, vice president and commercial relationship manager, Bank of the Cascades Katrina Wehr, managing broker, Keller Williams Realty Boise Christine Wilcox, vice president of communications and education, Albertsons Companies Tracy Wilde, public speaker, writer, assistant buyer for Fancy Pants Gina Dawn Wolverton, senior counsel, Idaho Power Co. In the last 24 years, 950 women have been named TWINs. Also, Luci McDonald received the 2017 Joyce Stein Award for her efforts to make a positive impact on the growth and advancement of women in the Treasure Valley. ••• Healthwise, a nonprofit health-information provider in Boise, has named Dave Mink chief client officer. He will lead client-facing teams. Mink joined HealthDave Mink

wise in 2007 and previously served as senior director of Provider Solutions. ••• Corey Surber is the incoming chairwoman of the United Way of Treasure Valley. Surber is director of state advocacy for Trinity Health, representing Saint AlphonCorey sus Health System, Surber and has been with Saint Alphonsus for 24 years. Surber is also an adjunct faculty member at Boise State University, teaching courses dealing with health policy, health delivery systems and health care quality. ••• Shawna Walz, executive director of the Idaho Diaper Bank in Boise, received the Blake 2017 Mother of Haggett Achievement in Idaho and is one of four women to receive the honor nationwide from American Mothers Inc.

Real Estate Hafdis Arnadottir

Don Bergland

Trayce Ghislain

Blake Haggett has joined Avest LP’s Commercial Properties Division in Boise. Haggett graduated in 2016 from Boise State University’s College of Business and Economics. Realtors Hafdis Arnadottir, Don Bergland, and Randal Hetz have joined Coldwell Banker Tomlinson Group’s Merdian office, and Trayce Ghislain is now with the Eagle office. Arnadottir, Bergland, and Hetz are newly licensed agents. Ghislain has



been a Realtor since 2014. ••• Isaac E. Chavez has been named CEO of Idaho Realtors. Since 2012, he has been CEO of Vermont Isaac E. Realtors. Chavez ••• Boise Regional Realtors has named its 2017 Circle of Excellence Award recipients: Carey Farmer, 2017 Realtor of the Year, is an associate broker at Group One Sotheby’s International Realty. A Realtor since 2004, she is the Boise Regional Realtors’ Casey immediate past presiFarmer dent and has been a national director for the National Association of Realtors. Krista Deacon, 2017 Broker of the Year, is the designated broker at Silvercreek Realty Group, the Krista largest real estate Deacon brokerage in Idaho. After 14 years in the mortgage industry, Deacon earned her real estate license in 2006. She is the immediate past president of the BRR Foundation. Lisa J. Lisa J. CunningCunningham ham, the 2017 Rookie Realtor of the Year, is an agent with Better Homes & Gardens 43° North. She closed nearly $7 million in total sales volume in her first year as a Realtor. Steve Cox Steve Cox, the 2017 Affiliate of the Year, is a branch manager at Fairway Independent SEE PEOPLE, 56D



Mortgage Corp., with 15 years of mortgage industry experience in the Boise region. He is chair of the BRR Political Action Committee. Bob Van Allen, the Bob Van 2017 Code of Ethics Allen Leadership Award recipient, is the designated broker at Coldwell Banker Tomlinson Group. Van Allen, who earned his real estate license in 2003, is a member of Idaho Realtors Professional Standards Committee. Pam Grove, 2017 recipient of the

Pam Grove

Alexa Head

Darlene Manning Humanitarian Award, is an agent at Silvercreek Realty Group. A Realtor since 2006, she volunteers in Paint the Town, Rake Up Boise and several other community activities. Alexa Head, Realtor with Group One Sotheby’s International Realty, was chosen by Carey Farmer, BRR’s immediate past president, to receive



Larry H. Miller Subaru Boise has opened its rebuilt dealership, a 39,142-square-foot building on six acres at 11196 W. Fairview Ave. in Boise. The revamp nearly doubled the dealership’s size, General Manager Ty Leuthold says. The dealership includes a dog park and urban garden.


Wright Brothers, The Building Company, an Eagle general contractor, is one of 30 finalists chosen this year from more than 3,000 nominees for the Department of Defense’s highest employer award, the Secretary of Defense Employer Support Freedom Award. ••• The new Twin Falls St. Luke’s Ambulatory Surgical Center and the new City Center Plaza in Boise were named as two of the most significant construction projects of 2016 by the Associated General Contractors of America. As a result, the project’s contractor, Engineered Structures Inc. of Meridian, was one of two companies

that received the association’s Alliant Build America Award for the best new building valued under $10 million (for the surgical center) and the Merit Award for new building projects valued between $10 and $99 million (for the $67 million City Center Plaza).


Northwest Nazarene University said its regional accreditation has been reaffirmed by the Northwest Commission on Colleges and Universities.


Power Engineers Inc., based in Hailey with an office in Meridian, is providing services that will support the development of power generation in Sierra Leone, where only about 13 of every 100 people have some access to electrical power. Power’s services will support plans for a two-phase solar power project near Bo, the country’s second-largest city. The project is part of Power Africa, a program led by the United States that seeks to make electricity more available across sub-Saharan Africa. “Delivering reliable power will allow the country’s leaders to pursue their goals for economic growth,”


the 2017 Unsung Hero Award. The award honors someone who was invaluable to the immediate past president during that person’s term.

graduated from the University of Phoenix with a bachelor’s degree in business with an emphasis in human resource management.



said Mike Long, Power’s senior project manager.

CEO of Boise-based Balihoo.

Kenzi Hurless has been promoted to human resource director for the Stor-It Self Storage Division of Avest LP in Garden City, which has 28 employees. Hurless began her career with Stor-It as a teen-age office assistKenzi ant. In November, she Hurless


Boise State University’s Velma V. Morrison Center for the Performing Arts retained its No. 2 ranking in Venues Today Inc.’s “2017 Top Stops in Universities” in its category (5,000 seats or less). The ranking is based on gross box office receipts. Those totaled $4.7 million for 91 public performances attended by 107,020 people from Dec. 1, 2015 to Nov. 30, 2016.


The Canyon County Sheriff’s Office has received the 2017 Crime Victim Services Award from the National Sheriff’s Association. The award recognizes achievement by a sheriff’s office in support of crime victims. Sheriff Kieran Donahue and Victim-Witness Coordinator Aleshea Lind-Boals have been invited to speak at the association’s annual conference in June. ••• The city of Boise is the first government entity in the nation to be certified by GoodWell, a Boise company that offers tools to organizations to measure, compare and improve labor practices. GoodWell was founded by Peter Gombert, the founder and former

Bill Gray won the U.S. Professional Tennis Association’s Intermountain Division Lessons for Life Award. Gray is a USPTA Elite tennis professional at the Boise Racquet and Swim Club and is the USPTA district presiBill Gray dent for Idaho.

Health care

Saint Alphonsus Regional Medical Center in Boise and the St. Luke’s Boise and St. Luke’s Meridian hospitals are among the 100 Great Hospitals in America published by Becker’s Hospital Review. ••• St. Luke’s Boise, St. Luke’s Meridian and Saint Alphonsus Medical Center in Nampa have been named among the nation’s 100 Top Hospitals by Truven Health Analytics, part of the IBM Watson Health business. ••• West Valley Medical Center in Caldwell received the 2017 Patient Safety Excellence Award from Healthgrades. ••• Saint Alphonsus Regional Medical Center has been re-verified as a top-tier Level II Trauma Center by the Verification Review Committee of the American College of Surgeons. Saint Alphonsus is the highestlevel trauma center in the region encompassing southwest Idaho, eastern Oregon and northern Nevada.


Associated Insurance Services of Boise and Coeur d’Alene was



recognized in the March issue of “Insurance Business America” as one of the top specialist brokers in the nation for its forest-products specialty. Loggers, mostly in Idaho and Montana, make up 70 percent of the company’s business.

Sales & Marketing

Impact Group, a sales and marketing agency in Boise for companies in the consumer packaged-goods industry, has acquired Signature Specialty Sales & Marketing, a sales and marketing agency based in Westmont, Illinois. Terms of the

transaction were not disclosed. Impact Group is owned by CI Capital Partners, a New York private equity firm, and Impact Group management.


The U.S. Senate Committee on Small Business and Entrepreneurship has named Hot Shots Inc. of Boise as its Small Business of the Month for March. Founded by Lance and Mary Curtis, Hot Shots Inc. has provided same-day delivery services in the Boise area since 1998. •••


Western Aircraft, of Boise, has received a 2016 Boeing Performance Excellence Award for superior work by a supplier. Western Aircraft inspects and repairs F-15 tire and wheel assemblies flown out of Mountain Home Air Force Base.


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Submit an item Email news items for Achievements to High-resolution individual portraits are welcome. All submissions become property of the Statesman. ............................................................................

The Los Angeles Unified School District is using networking devices from Boise’s Cradlepoint in administration and classroom locations for wired and wireless connectivity, and is piloting a “WiFi-on-wheels” school bus program using Cradlepoint invehicle routers.



Subaru of America Inc. and Larry H. Miller Subaru Boise donated $37,204 to Big Brothers Big Sisters of Southwest Idaho. The donation resulted the dealership’s “hometown charity” choice for Subaru’s Share the Love program, which contributed $250 for each new Subaru bought or leased from Nov. 17 to Jan. 3. ••• Team Subaru of Nampa and the Subaru Corp. are donating more than $12,000 to Advocates Against Family Violence. The money came from donations of $250 for each Subaru sold or leased between Nov. 17 and Jan. 3.

Financial Services

Modern Woodmen of America says the fraternal financial-services group and its members and partners contributed more than $775,000 to social, educational and other causes in Southwest Idaho in 2016. Members volunteered 29,326 hours.

Businesses making recent donations to the Boise Rescue Mission include Dutch Bros coffee shops and Fred Meyer. David Williams sits for a meal prepared by local chefs at the mission in March 2014.

Food & Drink

Ocean Beauty Seafood’s Boise and Lucky Fins Seafood Grill in Boise donated 1,200 pounds of wild Alaskan coho salmon portions to the Boise Rescue Mission Ministries’ City Light Home for Women and Children’s Shelter and the River of Life Men’s Shelter. ••• Dutch Bros of Boise and Dutch Bros of Canyon County raised $13,247 for the Boise Rescue Mission by donating $1 dollar for every drink sold on Valentine’s Day at stores in Boise and Nampa.

Health care

Saint Alphonsus Women’s Healthcare Fund donated $2,000 to the Idaho Diaper Bank. The fund works to support women and children in crisis.


The Smeed Foundation has donated more than 4,000 books from the late Ralph Smeed’s private library to the Northwest Nazarene University Riley Library. Smeed, of Caldwell, founded the Center for the Study of Market Al-


ternatives in 1976 to promote the study of political, economic and religious liberty. It is in its third year located at NNU. ••• Treefort Music Fest, the annual music, arts and culture festival in Downtown Boise, has been awarded a $15,000 grant from the St. Luke’s Community Health Improvement Fund. ••• The Dr. Ezekiel and Edna Wattis Dumke Foundation awarded a $500,000 lead grant to St. Luke’s McCall Foundation’s capital campaign for an expanded surgical-serv-

ices department at the McCall hospital. Trustees structured the grant so that $250,000 would be contributed when the foundation raises a matching $250,000.


The Fred Meyer Foundation has donated $10,000 to the Boise Rescue Mission’s “March to end Hunger” campaign. “We love all the Boise Rescue Mission does to assist those who are without food in our communities,” says Corey Robson, manager of Fred Meyer’s Nampa store.


Socially Working




Provided by The Idaho Foodbank

Provided by The Idaho Foodbank

Maria Delgado, of Whittier Elementary School, with Herbie the Hamburger, mascot of the Idaho Beef Council.

Provided by IPTV

Left: Delta Dental of Idaho employees answered phones and raised $11,000 in pledges for Idaho Public Television in March. From left: Monique Evancic, marketing manager; Stephanie Blaser, marketing coordinator; Lorinda VanPelt, administrative assistant; Samantha Kenney, community outreach manager; Lola Yoshinaga, professional relations representative; Angie Powers, community outreach administrative assistant; Jean De Luca, president and CEO; Kyle Bigelow, digital and product marketing manager; Jamie Chaffin, program and competitive intelligence specialist; Kristina Inskeep, accounting manager; Cami Sindon, community outreach program supervisor; and Hilary Swidecki, sales account manager.

Left and above: Idaho Steelheads hockey players joined The Idaho Foodbank and beef producers from the Idaho Beef Council in March for a beef distribution in Boise. Steelhead Miro Karjalainen joins Blue, the team’s mascot.

Eagle Acupuncturist owner Kristen Burris, left, an expert on female infertility, joins patient Michelle Cummings and her baby, Austyn, at a March meet-and-greet at the business. Provided by Eagle Acupuncture


A tighter monetary policy won’t help banks and won’t help you


The Federal Reserve is having a liquidation sale. The most recent minutes of the Federal




Open Market Committee show that policymakers are making plans to shed some of the more than $4 trillion in U.S. government debt the central bank has amassed since the housing crisis. This move is part of the Fed’s plans to “tighten” monetary policy as the economy continues to improve. Depending on how fast the Fed sells off

these bonds, interest rates could move higher. But this is unlikely, as there are still plenty of buyers out there for our government’s debt. According to data from the Federal Deposit Insurance Corp., U.S. commercial banks hold $2.3 trillion in U.S. government bonds themselves. These bonds now account for 15 percent of

Peter Crabb is professor of finance and economics at Northwest Nazarene University in Nampa.

Closings as smooth as the coffee you’ll sip.

Contact Brent Bungard at 639-6168




makes the Fed bond sell-off less effective. Tightened monetary policy, with its higher interest rates on both business and real estate loans, is only going to hurt the situation. Unless conditions improve for new businesses to form and existing ones to expand, our bank deposits will just end up funding more government debt. The Fed’s liquidation sale is nothing to get excited about.


Turner’s Sporting Goods Store with Bar & Duplex, includes Real Estate, over an acre, good frontage on State Street; redevelopment potential. $835,815 Downtown Ethnic Restaurant, long established high volume operation, excellent cash flow. $SOLD Upscale Ground Transportation Business, established over two decades, well maintained fleet. $380,000 Boise Liquor License, seasoned & ready to place. $188,000 Under Contract Cafe Vicino Space, across from the Boise Co-Op, all assets for turnkey restaurant. $SOLD Meridian Liquor License; seasoned & ready to place. $50,000 WANTED: Full Service Auto Repair: Revenue $500,000 or more, desired locations: Eagle, Meridian, Canyon County Hotel/Motel, 35 rooms & up; flagged or unflagged, prequalified buyer motivated to find Treasure Valley location Boise Liquor License

Business Brokerage Professionals & Commercial Real Estate

all bank assets, up from 11 percent at the end of 2009. Meanwhile, loans to businesses and households have gone from 53 percent of assets to just 54 percent. So even though bank deposits have risen by $3.5 trillion since 2009, banks are lending more to the government. The low level of private-sector lending is even worse for Idaho

commercial banks. Loans as a percentage of assets in our state commercial banks have gone from 70 percent of assets to 62.5 percent, while government debt is up from 8 percent to 11 percent of assets. It could be that households are simply keeping more of their money in banks while at the same time businesses reduce their borrowing. It could be that banks have no choice but to lend to the government. It could be that bank regulators are making it too hard for banks to underwrite new loans. Whichever argument you make, the situation







Want to use HSA as investment tool? Consider pros and cons


Last month we discussed the benefits of health savings accounts to reduce taxes and pay for qualified medical

expenses. But have you thought about putting your HSA to work as an investment tool? Your HSA can supplement other forms of long-term savings and allow you to self-direct your investments. Your pretax HSA contributions reduce your taxable income, and your payments on qualified medical expenses are not subject to tax. Re-

tirement distributions for nonmedical expenses are taxed as ordinary income, but distributions continue tax-free for medical costs into retirement. An increasing number of people are discovering that HSAs can be an important tool. A small percentage of HSAs offer mutual funds to participants as an investment option.

Mutual fund supplements are underused, but they can help your HSA balance potentially grow faster than the rate of inflation or health care costs. Like a 401(k), the investment fund lineup is determined by the employer and may limit the number of choices. Target-date funds might be an appropriate long-term investment if

you’re a person in good health who is using an HSA. TDFs typically allocate more conservatively as retirement approaches and health bills tend to pile up. It’s safe to assume a diversified approach is best with some mix of stocks, bonds and cash. There are several risks to using investments other than cash in an HSA. You may need to sell growth assets when prices are down, creating a nondeductible loss. Contribution limits might cover just a fraction of out-of-pocket medical costs, and the entire account might require liquidation dur-

ing a market decline. Finally, a cash or principal protection option most certainly won’t keep up with inflation or rising health costs with today’s low interest rate. Clients and advisers need to understand the short- and long-term benefits of HSAs. Research investment choices and fee structure to find what works best for your particular situation. You may find this account option adds to your savings while covering medical bills, now and in retirement. Mark Daly is a partner in the Perpetua Group in Boise. 333-1433



Free Bites

Catering Menu, Tapas and Dinner Menu Bites Will Be Presented

April 25th Tuesday, 5:00 pm to 7:00 pm Please RSVP 208 342-4900 or online at

Book Your Next Event Inside:

• 6 Beautiful Event & Meeting Spaces • Seats from 12 to 100 Guests • Private & Semi Private

Book Your Next Event Outside: • The Best Patio and Courtyard in Downtown Boise • Seats from 12 to 150 Guests

The Best Offsite Catering in the Valley


Fine Dining-Catering-Event Center

Saturday and Sunday Brunch Coming Soon!

999 Main St., Boise 208.342.4900


Open Monday - Saturday Happy Hour 4:00 to 6:00 pm Tapas from $5.00 Dinner Service 5:00 pm





Your IT department cannot provide cybersecurity by itself; 4 steps to take


There is much talk in the press and social media about cybersecurity. In general, it means protecting digital information stored

on a computer connected to the internet. Before most computers were connected, cybersecurity meant locking the front door on the way out of the office. Now, your information — and your customers’ — is subject to attack and theft through means made possible by your internet connection. Most cybersecurity experts agree it is al-

most impossible to fully protect your company against a hack — also called an incursion or cyberattack. Your IT department probably has spent hundreds or thousands of hours trying to protect your company against such an event. While addressing the IT aspects of a possible incursion is important, there are even more elements a cyber-prepared compa-

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ny should consider. Here are four: 1. Most hacks occur through “social-engineering hacking.” For example, a person who is hired acts as an agent for a competitor or foreign government to obtain passwords and other means of computer access. Be aware of this possibility in your hiring and screening practices. Have good employee policies and

contracts to address a possible social-engineering hack. 2. Know your regulatory and business environment. Companies that store a lot of personally identifiable information, or PII, such as credit-card and Social Security numbers, are more likely to be the target of a hack. 3. Choose your cloud vendor carefully. As more businesses move their data to the cloud, it is important to select a vendor that offers good warranties in its services contract and has demonstrably robust security practices. 4. Cybersecurity


must be a top-down priority. It is not just an IT problem. From the C-suite down, all hands must be aware of security and work to protect company and customer data. This includes being careful with phones, tablets, flash drives and passwords. It also includes adequate cyberinsurance in case of a hack. Attention to these matters will help prevent and mitigate a cyberincident at your company. Brad Frazer is a partner at Hawley Troxell. bfrazer@

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To succeed in business, ask: What must be, when is more better, and how can I delight


Past success doesn’t guarantee future success. Astute owners know that customer satisfaction is the most important way to sustain and grow a business. The Kano model

provides a succinct approach to improving your customer relationships. The model is a method for assessing satisfaction based on the presence or absence of a particular characteristic. Developed by professor Noriaki Kano, it requires answering three questions for a business to become successful. The first is: What fundamental quality or qualities must be pre-

sent for the enterprise to exist? The second: What could I offer more of to make what I offer better for the customer? The third: What “delighters” can I offer customers that will give me a competitive advantage? Here is how you might answer those questions for a restaurant: 1. What must be in place for this business to operate? A It needs a place of

business and a business license. A It needs food, plates, silverware, tables and a menu. A It needs servers and a cook. A It needs customers. 2. What can this restaurant do to fill the “more is better” requirement? A It can have a large variety of offerings. A It can offer quick and efficient service. A It can provide good food at a reasonable

price. A It can offer takeout or delivery capabilities. 3. What might this restaurant offer that could be considered a “‘delighter” by a customer? A Ambiance with a great location and spectacular view. (Think Barbacoa.) A A high Michelin rating and a Le Cordon Bleu trained chef noted for an exquisite cuisine. A An owner/manager


Thinking about buying a food truck? The IRS may help


Alas, food trucks have made their way into the Treasure Valley and surrounding areas. Vendors offer a variety of foods at reasonable prices with little wait time.

However, starting a food truck is an expensive endeavor. A typical food truck can cost $50,000 to $70,000. This includes the truck’s sale price, the cost to install appliances and safety equipment, and a host of other expenses. For those wishing to share their recipes using the mobility and flexibility of a food truck, $50,000 to $70,000 is a lot of cash. However, the IRS

may be able to help make the cost more bearable with the Internal Revenue Code Section 179 deduction, which reduces the amount of income on which you are taxed for the year you put your food truck into service. Generally, property depreciates in value over time, and that depreciation is reported as a deduction on a business’ tax return every year for a certain number of years. Sec-

tion 179, however, allows a business owner to deduct the full amount of depreciation related to business property for the year in which that property was put in service. This deduction is taken in lieu of smaller depreciation deductions over time. Thus, Section 179 allows a business owner to reduce its taxable income, which could result in lighter tax liability.

To qualify, the property in question must be tangible personal property purchased for and used in the business more than 50 percent of the time and put into service by Dec. 31. Also, the deduction will apply only to business income generated by the food truck. Further, Section168(k) allows for bonus depreciation, which allows the business owner to deduct, in year one, one half of

who remembers you and directs you to the best seat in the house. A A free desert or complimentary drink for being a loyal customer. A Impeccable service. There are many ways to draw customers to your business, but the most important way to keep them is to provide “delighters,” which they see as an added benefit. You’re only limited by your imagination. Google the Kano Model for more. Raymond Davis is SCORE’s Idaho District director. treasurevalleyscore@, 208334-1696.

the property’s remaining basis after taking the Section 179 deduction. There are myriad options when opening a business, and it is important to note that the limitations of this provision are complicated. Consult a qualified CPA or reputable tax attorney before fully depreciating your business property under Section 179. Vanessa Mooney is a student intern at the University of Idaho’s Low Income Tax Clinic.


Your credit card still has a stripe, so you are still at risk


urday and saw that something didn’t add up,” Green says. “When I looked at my card history, I saw that somebody sent two Western Union transfers to Pakistan — each for $249 — back to back in the middle of the night. I didn’t even think that was possible with the new card.” As Green further examined her activity, she saw even more signs that led her to panic. “I had missed it somehow, but a month prior, somebody tried to take out a cash advance at a casino in Las Vegas from the same card,” she says. “I’ve never even been to Vegas.” Her story is not unique, nor is it surprising, given the state of the chip transaction system in the Valley. While there are a few documented exploits of certain implementations of the chips themselves, the biggest risk, especially on the local level, is simply the fact that many vendors have not yet switched to it. The chip itself is generally safe, but it means absolutely nothing for transactions that still use the magnetic stripe. You probably see them four or five times per day: point-of-sale terminals with a helpful “chip

coming soon!” sign sticking out of the bottom. These systems require cardholders to swipe their cards, transmitting the card’s essential data in easily interceptable plain text. Anytime people use a point-ofsale system where chip functionality is not present, they run the same risk of falling victim to skimmers that plagued vendors like Target and Home Depot in 2012. Most card issuers have already implemented a liability shift for vendors without chip-capable hardware, making the vendor, not the financial institution, liable for fraudulent transactions resulting from a lack of chip functionality on point-of-sale systems. But there are certain nuances that have not been officially rolled out yet, such as extended dates of liability for ATMs and gas pumps. One of the two largest gas retailers in the Valley still refuses to adopt the chip as a matter of policy. Some small businesses still use the old stripe-only Square readers — nightmares in themselves when you think about an unknown vendor processing your debit card through a phone in plain text.

What happens when you pay your bill at a restaurant and the waiter walks away with the card? Is that restaurant even chip-compatible? Within the security industry, a popular approach is to use a designated credit card for point-of-sale purchases — as well as online purchases, further obfuscated through PayPal — and then pay that credit

card off entirely every week. This reduces the exposure your actual debit card and the associated checking account have to potentially compromised terminals and vendors. Even though the vendor is liable, the biggest advantage is that the actual money in your checking account isn’t gone while waiting months for a bank’s fraud department to sort out the issue. More than anything else, Green and countless others likely fell victim to their own peace of mind. We see the chip, we’re told it’s “secure” and we let our


guard down. It’s easy to do, but in an area where it seems that nearly half of vendors are not using the chip system, the added security measures it offers are moot. If you’re forced to swipe, you might be better off reaching for the cash in your wallet. Neal Custer is president of Reveal Digital Forensics & Security, a subsidiary of Custer Agency Inc., and an adjunct professor at Boise State University. Written in collaboration with Dylan Evans, Reveal’s vice president of operations.

Across the globe. Across the country. Across the kitchen table. As you look to protect and grow your wealth, it’s important to work with a firm that has a unique global perspective. Together, we’ll craft your own unique plan and help you achieve it—on your terms. Advice you can trust starts with a conversation.

The Anderson The AndersonGroup Groves Group


My card has a chip, so how did I get skimmed? In past columns, we discussed the adoption of the credit/debit card EMV system (known as “the chip” to everybody outside Europe) and the subsequent implications for consumer fraud protection. With very little fanfare, at the beginning of the year nearly every cardholder received a new card in the mail with a shiny new integrated circuit right on the front. Many consumers immediately felt more secure. On paper, the chip is hard to argue against. Instead of performing transactions using the magnetic stripe, with all the essential information stored in plain text, why wouldn’t we feel more secure with an encrypted method? Unfortunately, peace of mind can be dangerous in itself. Consider the experience of Boise State sophomore Brittany Green. “I logged on to my bank account one Sat-




Randy Anderson, CFP® First Vice President – Wealth Management 208-336-2470

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To learn more about UBS, the experience and credentials of Randy and Tracy, please visit our website at


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WE ARE LUXURY Luxury is bearing the hallmark of one of real estate’s most iconic names. Luxury is having not just one real estate professional working for you — but a global network of 88,000 affiliated sales agents in 3,000 offices in 49 countries and territories who can share the beauty of your home with an affluent audience worldwide. Luxury is knowing that you have mastered representation that sells more than $129.6 million in luxury homes every day.* Dare to indulge. Coldwell Banker Global Luxury SM CO L D W E L L B A N K E R T O M L I N S O N G R O U P


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