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HomeSense HomeLoanServ Borrower Connection: Your Gateway to Mortgage Services Idaho Housing’s mortgage services department, HomeLoanServ, services your loan. HomeLoanServ Borrower Connection is your secure, convenient online tool to help you manage your mortgage account. Through Borrower Connection, you always have your account details at your finger tips and can do things such as:

Ready to Move or Refinance? We can help. If you’re looking to refinance your existing home loan and would like to keep the same quality customer service that you’ve become accustomed to right here in Idaho, you are in luck. We offer rate/term and streamline refinancing. You can even refinance with or without an appraisal as well as opt for cash out refinancing. Simply log into your HomeLoanServ Borrower Connection account at homeloanserv.com and click on the “Refinance Your Loan” link and follow the directions. On the other hand, if you are looking to buy a new home look into qualifying again with us. Our loans aren’t just for first-time homebuyers and income limits go up to $90,000. Ask your lender of choice about qualifying for an Idaho Housing home loan. Your lender will review which loan options are right for you and see if you qualify for down payment assistance to help you get into your next home with a low monthly payment.


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E asily make your mortgage payments online Check your loan balance Get updated statements Look up your interest rate Access your 1098 information for the most recent tax year • Download a digital copy of your Welcome Home packet and HomeSense newsletters • Check FAQs for other information

Creating an Account Please note on your first visit you will be asked to enter your loan number, last four digits of your Social Security number, and ZIP code. You will also be asked to create a username and password. Please select ones you can remember. We suggest an email account for the username and a two or three word phrase with one special character for the password. Get started today, it’s as easy as 1-2-3! 1. Go to homeloanserv.com 2. Click Create Account 3. Follow directions on screen

If You Get Locked Out If you try to login more than five times, with incorrect information, you will be locked out of your account. If this happens, wait ten minutes and your username and password will automatically be reset. To prevent being locked out, try your login no more than three times. If it doesn’t work, use the “Forgot Username” or “Forgot Password” link. Reset instructions will come by email from Borrower Connection Notify. Understanding Escrow Analysis Did you know a portion of your monthly mortgage payment pays for property taxes, homeowner’s insurance, and mortgage insurance if applicable? To help with this, HomeLoanServ has set up an escrow account that covers these expenses and pays them for you. If your property taxes or homeowner’s insurance changes, it will affect your monthly payment. An escrow analysis is performed annually near the anniversary date of your loan and a copy is mailed to you. If these expenses decrease significantly, you will receive a reimbursement of any surplus more than $120. However, if there is an increase in expenses, your monthly mortgage also increases to cover the shortage in your escrow account. If you have questions about changes in your property taxes contact your county office directly and contact your insurance agent for questions about changes in your homeowner’s insurance. To learn more about escrow analysis, please refer to the detailed explanation in your Welcome Packet on your HomeLoanServ Borrower Connection at homeloanserv.com.

MaintenanceSense Could you use some help keeping track of maintaining the air filters in your air conditioner? Reminders to trim your shrubs around the air conditioning unit? Or, do you need tips on “how to” repair or maintain items in your home? If so, the HomeZada® app may be for you. The maintenance tips can help you avoid replacement costs, improve the value of your home, save on utility costs, and keep a healthy and safe home. The app not only helps with home maintenance, but with home improvements, inventory, financing, and buying and selling tips. HomeZada® is a secure, cloud solution that can be accessed by any device. It has both iPhone and Android mobile app options. Some of the features are free of charge, while the premium features cost $5.95 a month. Visit homezada.com to learn more about this app. There are also several other apps that offer similar options, which are free. Simply type “home maintenance” in your app store and explore which options work best for you.

Customer service at your fingertips

P.O. Box 7899 Boise, ID 83707-1899

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Customer service is our top priority so we have created a convenient online tool to help you manage your account called HomeLoanServ Borrower Connection. Here you can find the answers to your most pressing questions, make payments online, and manage your home loan account anytime, anywhere. Simply visit homeloanserv.com and login. If you need additional help, use the “Contact Us” link at Borrower Connection.

Paying your mortgage online through HomeLoanServ Borrower Connection will save you money on postage and the time it takes to write a check. If you make your payment online and on-time for three consecutive months, you’ll automatically be entered into a drawing for a $100 gift card to a home improvement store near you. Congratulations to Alene and Joseph of Coeur d’Alene for being the latest winners of our online payment promotion. Alene said she enjoys the ease of making their mortgage payment online. They were excited to win the $100 Home Depot gift card. “This will help towards finishing our garage,” said Joseph.

ProgramSense Pictured is Alene, Joseph, and their three children.

32.2M0717 IHFA does not maintain, endorse, or control any of the third-party websites in this publication or warrant the accuracy, reliability, or currency of the information found on them.

To view past HomeSense newsletter issues, please visit the newsroom at idahohousing.com To order additional copies or to offer comments, please contact our Marketing and Communications Department at 208.331.4858 or marcomm@ihfa.org.

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HomeSense Summer 2017  

HomeSense Summer 2017