Page 1

M O T I VAT I O N TOMORROW’S TRADE NEWS, TODAY! FROM UKPA

Summer 2009

inside: editor’s comment latest news holiday checklist supplier profiles a day in the life air conditioning feature + brain teasers!

P…P…P Pick up our air conditioning special issue!

Get the

DEFRA

approved air con certificate fo r

2010

see page 10 for details

NEW UKPA MEMBER

HAPPY BIRTHDAY TO US!

GETTING TO KNOW T YOU!

FLEET FACTORS

BIRTHDAY CELEBRATIONS

CELEBRITY COM COMMENT MME

Welcoming Fleet Factors to the UKPA! – find out more on page 18

We celebrate our 10th anniversary – see page 15

This issue’s comments by actor Ricky Tomlinson – see page 34 …AND LOTS MORE!


Folds in money.

Money in folds.

Extended service intervals mean that many UK vehicles require servicing less than once a year, reducing filter change opportunities and hence your revenue. So, it makes economic sense to ensure that cabin and fuel filters in particular, are changed appropriately while vehicles are accessible.

MANN-FILTER is vital for the protection of engine components, the vehicle occupants and to enhance performance and economy during the entire service interval.

The additional benefits of OE matching quality, outstanding availability and service make MANN-FILTER a very profitable preference… money in folds!

FOR MORE DETAILS CONTACT UKPA

CALL: 0870 242 4278

www.mann-filter.com


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

WELCOME Welcome to the third edition

And holidays mean using the car, and we

of Automotivation magazine.

look at checks any garage should be doing before customers take their cars on holiday.

M O T I VAT I O N TOMORROW’S TRADE NEWS, TODAY! FROM UKPA

Summer 2009

inside: editor’s comment latest news holiday checklist supplier profiles a day in the life air conditioning feature + brain teasers!

With summer holidays just around the corner, we take a look at a car’s air conditioning system, and the opportunities it can offer any

P…P…P Pick up

independent workshop today.

our air conditioning special issue!

Get

In the past many garage owners stayed clear

approved air con certificate for

of air conditioning, and called in a man in a

DEFRA 2010

see page 10 for details

By offering this check you can ensure your customers get their summer breaks off to a good start, rather than sitting on the motorway hard shoulder should something

van. So why should workshops simply give money away? The latest diagnostic machines

go wrong. This jam-packed issue also profiles recentlyjoined UKPA member Fleet Factors and pays a visit to Alliance Autocentre TSG.

are extremely easy to use, are cheap to buy, and deliver good returns. But it is essential NEW UKPA MEMBER

HAPPY BIRTHDAY TO US!

GETTING TO KNOW YOU!

FLEET FACTORS

BIRTHDAY CELEBRATIONS

CELEBRITY COMMENT

We welcome Fleet Factors to the UKPA! – find out more on page 18

We celebrate our 10th year anniversary – see page 15

This issues comments by actor Ricky Tomlinson – see page 34 …AND LOTS MORE!

Inside this issue… NEWS PAGES

VEHICLE ELECTRONICS

06

There’s a revolution going on – Delphi talk about advances in vehicle electronics

THE CHILL FACTOR

08

Air conditioning servicing – an all year round opportunity for garages

AIR CON TRAINING

to have the right training to get the most out that equipment, and we take a look at that too.

HAPPY BIRTHDAY TO US!

10

The impending legislation on aircon handling makes training all the more important

15

The UKPA celebrate a combined service of 300 years to the aftermarket!

CELEBRITY CHAT

16

In this issue actor Ricky Tomlinson talks about the people behind the workshop counter

GET ON YER BIKE!

17

With rising motorbike sales, you can trust the members of the UKPA to find the part you need

SUPERCOOL

12

P…P…PICK UP AIR CON

14

Advice from industry experts Texa and Bosch in picking the right air con equipment

26 28

The cabin filter can offer a great income stream for garages

30

TSG PROFILE

Profile of Alliance Autocentre’s TSG garage

32

SURVIVE & THRIVE

Mill Autoquip’s successful ‘Survive & Thrive’ day

THE DANGERS OF DIY

18

Autodata discuss the effects of the incompetent DIY’er on the industry

A DAY IN THE LIFE

FLEET FACTORS PROFILE

20 22

The latest factor group to join the UKPA

GREAT DAYS OUT

33

NEWS PAGES Yet more industry news…

A day in the life of parts advisor Pino D’Angeli

Details of the popular SUPERCOOL products and the appropriate training available

BREAKDOWN STATISTICS

The top 10 reasons for breakdown call-outs

A BREATH OF FRESH AIR

04

The latest news to affect our industry

Enjoy the magazine, UKPA

24

The popular Cholmondley Pageant of Power is back for a second time in July this year

HOLIDAY CHECKLIST

34

Beat the holiday blues with our comprehensive checklist for a summer service

TEA BREAK

36

Grab yourself a cuppa and try this issue’s challenging motor quiz!

FINISHING LINE

37

This issue’s catch up with sprinter Jamie Baulch

The boring legal stuff… ©2009 UK Parts Alliance All material published in Automotivation is copyright and unauthorised reproduction is forbidden. Automotivation is published on a controlled circulation basis. Whilst due care is taken to ensure the content of Automotivation is accurate, the publishers and printers cannot accept liability for errors or omissions.

Unit 4, Rabone Park, Rabone Lane, Smethwick, West Midlands B66 2NN Tel: 0121 565 6100 Fax: 0121 565 6101 Email: enquiries@ukpa.net Website: www.ukpa.net

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info

Summer 2009

3


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

NEWS PAGES

Barrel of laughs! Like it or not, workshops need more engine

20-litre packs are exempt from barrel-

oils than they did just a few years ago – car

related storage regulations. The application

makers are insisting on oils meeting their

guide can be attached to the shelves.

Buy a selection of 4 x 20lt Com m oils and get a a

FREE

stand c/w ta ps and drip tray

own specifications – and in turn that sees oil becoming a part number, rather than

“The inescapable reality is that workshops

just a lubricant. That can create stocking

now need day-to-day access to a full range

20lt Selection

headaches for workshops, but help is

of

engine-specific

5w30

at hand.

to

vehicle

oils

which

manufacturers’

conform

Semi Synthetic

demanding

requirements, especially if they aim to

5w30 longlife

Comma’s oil dispensing stand incorporates

take full advantage of EU Block Exemption

Fully Synthetic

three 20-litre oil packs. It’s a quick-assembly

opportunities,” says Comma marketing and

5w40

unit that features staggered shelving to

sales director, Mike Bewsey. “By using our

Fully Synthetic

stop oil drips onto products below, as well

new 20-litre stand, they give themselves

5w40 PD

as a built-in drip tray, and offers rugged,

a great profit opportunity to sell more of

Fully Synthetic

stable construction.

the right oils for their customers’ vehicles

10w40

by stocking a wider range of grades

Semi Synthetic

Stands can be bolted together to maximize

in

15w40 Mineral

workshop

barrel’ quantities.

floorspace

and

Comma

says

easily

managed,

‘smaller

than

Petrol or Deisel

…like a glove Protecting a

a

technician’s

cost-effective

defence

with

name, are the first black gloves on the market.

meets

According to the Health & Safety Executive

hands that

HSE guidelines.

(HSE) “Choose non-latex gloves unless there are no alternatives that give the protection

A technician’s hands are some of the most valuable tools in the workshop, because without

needed. If you must use latex, choose low-protein, powder-free gloves”

them almost no task can be performed. So it’s important that any technician looks after his or her hands, no matter how small or minor the task they’re doing. Walk into any workshop these days and you’ll find technicians wearing gloves as a matter of course – there’s

SPECIAL OFFER

£5.99 Plus VAT

nothing ‘poncey’ about looking after your hands, after all. Alba offers a range of gloves from Microflex – these are the USA’s top-selling gloves and are available in latex and non-latex types. The non-latex gloves, sold under the ‘Midknight’ Alba is selling a third product line –

The Midknight non-latex gloves are joined by the Diamond Grip offering, which features powder-free, low-latex material – according to Alba, Diamond Grip’s 30mcg/g contrasts greatly with rival products that contain as much as 400mcg/g. Midknight and Diamond Grip gloves, which come in boxes of 100, feature three tear zones and beaded cuffs (where they’ve proved to be 50 percent stronger than their rivals) and are ambidextrous. Tensile strength is said to be 33 percent higher than other gloves on the market.

Supreno powder-free synthetic gloves, which provide strength and protection with long-lasting grip. They come in five sizes, are ambidextrous design and have externally textured facings.

“Motor vehicle repair is listed as one of the high risk occupations for work-related skin problems by the (HSE) Gloves are therefore vital,” says Alba marketing director Elizabeth Reid. http://www.hse.gov.uk/latex/law.htm

4

Summer 2009

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


MAKE SURE YOU CHOOSE THE RIGHT OIL

FOR MORE DETAILS CONTACT UKPA

CALL: 0870 242 4278

Over 60% of vehicles listed in the Comma Workshop Application Guide now need to be serviced with a manufacturer specific oil. Comma’s performance motor oils fulfil this demand, meeting the latest requirements of: Peugeot, Citroën, Audi, Volkswagon, Seat, Skoda, BMW, Mercedes-Benz, Ford & Vauxhall. We stand behind every single product in the Application Guide with a first class written performance guarantee. Our Application Guide also helps you select the correct coolant, gear oil, brake fluid, grease and hydraulic fluid for vehicles dating back more than 30 years.

Ç@kijfWhje\j^[i[hl_Y[È


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

VEHICLE ELECTRONICS

WITH DELPHI

Vehicle Electronics a s ’ e r e th lution revo ! n o g n i go

into

i body with throttle position sensors, air

solutions for the to the l ti f th customer t t embrace b th

today’s vehicles continues to escalate

and water temperature sensors, manifold

opportunity and requirements of Vehicles

with most industry analysts predicting

pressure sensors, fuel pumps and injectors.

Electronics as a professional.

content

The

integration

of

electronics

to

Delphi is helping its aftermarket customers

40% of the cost of an average car by

take advantage of the opportunities presented

The Delphi DS range of diagnostic tools

2010 with traditional mechanical parts

by this vehicle electronics revolution, with a

is built on the company’s OE expertise and

being replaced by electronic controllers,

full range of OE engine and fuel management

in-depth understanding of vehicle service

sensors, actuators and electric motors.

parts available now for the aftermarket.

requirements. This comprehensive range of

Two

of

levels

the

will

key

represent

drivers

up

that

have

tools is used to efficiently identify and resolve

contributed to this vehicle electronics

To support this, Delphi recently launched

problems with vehicle systems and includes

explosion

are

an updated EMS catalogue to meet rising

essential functionality such as read and erase

environmental considerations (European

demand for its OE-quality replacement EMS

of fault codes, live data reading, component

Emissions Regulations) and fuel economy.

components. The new catalogue features

activation, settings adjustments and ECU

over 600 part numbers, including 319 new

recoding. In addition, the DS range provides

Delphi is an OE manufacturer of Engine

to range, providing extensive coverage of

customers with access to a comprehensive

Management System (EMS) components

the European vehicle parc. The catalogue

database of technical vehicle data. The

includes

covering

diagnostic database enables the tools to be

the widest

all the functions of engine management

used on more than 27,000 vehicle systems

product

(Emission and Ignition), Lambda Sensors and

from 45 different car manufacturers.

within

our

cars

with wit one of

portfolios in por

sixteen

product

lines

Fuel Management. Delphi feels it is important for an aftermarket

the market, Delphi Service Solutions

garage to select a diagnostics solution which

lambda

In addition to the changes in parts, the

will integrate perfectly with their business and

s sensors,

increasing complexity of today’s vehicles

give them the exact level of capability they

E EGR GR valves,

means that the ability to service these

require. They have worked closely with their

ignition

vehicles now involves more than just the

customers in the design of their diagnostic

ability to change the part.

tools to offer not only stand alone solutions

iincluding

c coils and

but also software solutions for garages that

s sensors, idle air

Vehicle system knowledge and understanding

already have their own PC and require an

control

of the diagnostic process are absolutely

all-makes diagnostic tool, without the additional

valves,

essential in making an accurate and profitable

expense of another PC. These software

repair.

packages include a vehicle communication

throttle

6

Summer 2009

Delphi

offers

complete

service

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

VEHICLE ELECTRONICS

WITH DELPHI

interface (VCI) which is connected to the car, an auto-install CD-ROM and a Bluetooth®

EGR Valves Fault Diagnosis

dongle meaning that its extensive diagnostic capability can be accessed through the user’s

Insufficient EGR Flow

existing workshop PC. Users have access to a

• Weak vacuum signal

complete Delphi serial diagnostic database.

• Improper vacuum line routing

Industry Firsts: Delphi EGR Valves

• Clogged EGR passages

One of the most important product lines in the

• Defective remote back pressure

Delphi EMS range is EGR Valves. Delphi was

transducer

the first to develop the electrical EGR valve in

• Faulty wiring

the 1990’s and today over 80% of GM cars

Excessive EGR Flow

are fitted with Delphi Electrical EGR valves.

• Improper vacuum line routing • Faulty wiring

Exhaust

Gas

Recirculation

(EGR)

is

a

• Carbon build-up between pintle and seat

process that lowers combustion chamber temperatures for the purpose of reducing

Diagnostic Tips

NOx (oxides of nitrogen) emissions. The

EGR Failure Symptoms

To help isolate the cause of an EGR-related

process involves diluting the air/fuel charge

The EGR valve allows a small amount

problem with the valve, passages,

with small amounts of exhaust gas. Since

of exhaust gas to dilute the air/fuel

or control system, follow the

exhaust gas contains very little oxygen,

charge. Under normal conditions, EGR

recommended procedures below:

it does not support combustion. Consequently,

flow will have no adverse effect on engine

• Test conditions: Warm engine,

a diluted mixture burns more slowly, resulting

performance. However, if the volume of

in a nearly 150°C reduction in the combustion

gas flow is incorrect, a wide range of

chamber temperature.

symptoms can occur including:

The EGR valve controls the flow of combustion

Insufficient EGR Flow

gases from the exhaust system to the intake

vacuum pump for a back pressure EGR

• Spark knock / “Pinking”

manifold. On some vehicles, the EGR valve is

Valve or command the valve to open using

• High NOx emissions

activated by engine vacuum, while on others,

a bi-directional scan tool for an electrical

• Illuminated MIL

the valve is a sealed electromechanical

• Internal engine damage

device operated directly by the ECM (Engine

Excessive EGR Flow

Control Module).

• Non-start • Stalling • Rough idle

Because NOx emissions normally increase during acceleration and part-throttle cruise, the EGR valve is designed to open under these conditions. However, to ensure that the flow of exhaust gas is sufficient to reduce NOx without affecting driveability, most vehicles use a control system to manage valve operation.

closed throttle, park or neutral (parking-brake applied) • Procedure: Apply 10" of vacuum directly to the EGR valve with a hand

EGR Valve.

• High HC emissions

• Normal result: The engine will idle rough or stall. • Abnormal result: There is little or no change in engine idle quality.

• Off-idle hesitation • Surge • Illuminated MIL

If normal results were obtained, the EGR-related problem is being caused

Diagnostic Troubleshooting

by a malfunctioning control system

Considering the differences in EGR valves

(vacuum-operated valves only).

and the diversity in control systems, it is

For electro-mechanical valves, a normal

always best to follow the troubleshooting

result indicates that the EGR-related

Vacuum-Operated or Back

procedures outlined in

concern is intermittent. Check for stored

Pressure EGR Valves

the appropriate service

fault codes with diagnostic equipment.

• Single Diaphragm

manual. However, if

• Single Diaphragm

you are diagnosing

If there is no change in idle quality, then

with Remote

a “non-code” problem

either the EGR valve is inoperative or the

Backpressure Transducer

associated with EGR

EGR passages are completely restricted.

• Positive Back pressure

flow, and there is

A slight change in idle quality is indicative

• Negative Back pressure

no other diagnostic

of partially clogged passages.

Electro-Mechanical or Electric EGR Valves • Linear • Digital

information available, check for the following

Comprehensive Technical Notes

conditions before

on EGR Valves are available from

replacing the EGR valve.

Delphi on request.

• Stepper Motor

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info

Summer 2009

7


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

Richard Barnett

to face each other down with convenience

this segment. Both air conditioning and

and comfort fittings. American businessmen

climate control require regular checks and

didn’t want to be getting hot and sweaty as

re-gassing, and sometimes repairs.

they drove from Los Angeles to Las Vegas, In the past two decades air-conditioning has gone from a luxury high-cost option to a must-have for all modern motorists. Once

fitted

only

in

luxury

saloons,

technology has managed to shrink the size of an air conditioning system so it can

or around New York, and car makers like

From July 2010 all automotive technicians

Cadillac rose to the challenge. But they in

who work on air conditioning systems must

turn were developing a product first seen

have a refrigerant gas handling qualification

some time before – American top peoples’

approved by DEFRA.

car maker Packard fitted an air conditioning unit in 1939.

be fitted in pint-sized, sub-1000cc cars.

8

In the UK it’s true most drivers understand the benefit of air conditioning – in the

Today almost every new car comes with air

summer. But many fail to realize it’s equally

Air conditioning’s automotive rise was during

conditioning, and that in turn means there

useful in the winter, keeping windows clear

the 1950s, when American car makers tried

are plenty of earning opportunities from

with its de-misting properties.

Summer 2009

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

AIR CONDITIONING

THE CHILL FACTOR

Helping your car keep extremely cool this summer

But like many parts of a car, air conditioning

conditioning system, but the latest equipment

needs regular servicing – re-gassing is

is extremely easy to use and requires very

required at certain intervals to maintain

little input from a technician. With re-gassing

an

it’s usually a case of ‘plug and play’, allowing

air

conditioning

system’s

properties,

but pumps and condensers can fail over

the technician to get on with other jobs.

time, and will require replacing. Some figures suggest more than 10 million vehicles fitted with air conditioning will need servicing this year, which means further revenue-generating potential for any switched-on workshop. Although most motorists will think about having their car’s air conditioning checked and possibly repaired during the spring and summer, there are all-year-round earning opportunities from air conditioning. And as service intervals are further extended and components become increasingly reliable,

“As we move into warmer weather it makes

“There’s no denying the importance of air conditioning as an income stream…”

sense that drivers start to think about the

There’s no denying the importance of air

performance of their vehicle’s air-conditioning

conditioning as an income stream generator,

system and as such, this does result in the

and one that can bring in extra revenue all-year

creation of some seasonal work for garages.

round. However, it’s important that workshop

A lot of garages use this as an opportunity to

staff talk to motorists, and explaining the role

promote their services to the public at a time

of using a car’s air conditioning throughout

when they are most receptive or engaged

the year. Guiding drivers through that will

with the idea of getting their air-conditioning

not only benefit them, it will also mean fewer

serviced,” says Bosch training manager

customer queries when they’re presented

Grant Taylor-Smith.

with the car’s service bill.

workshops need to look at other parts of a car to find a way of making more money.

Taylor-Smith

also

says

air

conditioning

offers a first-rate revenue stream – as long

“…there are allyear-round earning opportunities from air conditioning.”

as workshops have the correct diagnostic equipment: “The majority of new cars these days are fitted with air-conditioning systems and this means that air-conditioning servicing and repair work can potentially be big business for garages that choose to offer this service,” he says. “As always, it’s important that garages have the right diagnostic

Fortunately, with plenty of air conditioning

equipment in order to carry out this work but

diagnostic equipment available, workshops

this also needs to be accompanied with the

are

revenue

technical capability; therefore attendance on

stream. In the past it was a case of calling

an air-conditioning specific training course

a mobile technician to re-gas and repair an air

is required.”

being

offered

a

first-rate

Help is at hand with Bosch’s diagnostic equipment

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info

Summer 2009

9


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

AIR CONDITIONING

TRAINING

Getting up to scratch with air conditioning The changes to handling laws mean that

Get the

from next year only appropriately-trained

DEFRA

technicians, that is, those who have been

approved air co certificate fo n r

2010

on an ATA course, will be able to handle air conditioning gases. “But that compliance is like the laws covering waste oil: the profit is clear, and it shouldn’t mean a return

Call the UK 0870 242 PA on 427 for advice 8

to workshops using the man in a van,” Kelly says. But as Bosch’s Taylor-Smith explains, having the equipment is one thing, but being able to operate it efficiently and within the dictates of green-driven legislation makes training more of a ‘must-have’ than a ‘nice-to-have.’ He says: “As always, it’s important that garages have the right diagnostic equipment in order to carry out this work but this also needs to

IN BRIEF:

be accompanied with the technical capability; therefore attendance on an air conditioning

• Air conditioning isn’t a ‘fit and forget’ option

specific training course is required. “Air conditioning training courses are available

• There’s more to it than re-gassing • Impending legislation means training becomes more important • Opportunity to take on (and beat) "Fast-Fits"

However, training’s not just about getting to

through Bosch and are currently being

grips with the latest diagnostic equipment

updated to meet the latest in EU standards,

– it’s also about health and safety, as Bosch

and we have also recently launched our latest

training manager Grant Taylor-Smith explains:

technology in air conditioning diagnostic

“The majority of new cars these days are

machines the ACS 600 and ACS 650. Both

fitted with air conditioning systems, and this

of these offerings ensure we are providing

means that air conditioning servicing and

garages with the right tools and knowledge to

repair work can potentially be big business

break into this potentially lucrative market.”

for garages that choose to offer this service,” he says. “However, any work carried out on

Kevin Kelly points out that while legislation

Air conditioning offers a superb all-year

automotive air conditioning units has to meet

changes will have forced many workshop

round earner for workshops, but drivers’

the stringent standards specified by EU law.”

owners’ hands when it comes to training, the

attention

always

turns

to

it

march of technology also means a training

during Kevin Kelly, Delphi businessline manager for

course is a wise investment. “The biggest

service operations, says there has been

change is with compressors, which are more

Any aircon work requires some form of

a rapid take-up in air conditioning courses in

efficient than their predecessors. It’s useful

diagnostic equipment, but that equipment can

the last two months, with 200 technicians

for those businesses that want to keep ahead

only perform to the standard of a technician’s

receiving training. “The number of cars

of the competition: air conditioning systems

competence, and that in turn means training

fitted with air conditioning that are falling

need proper maintenance – after all, if a

can be highly beneficial. Air conditioning

out of the main dealer network is increasing,

car’s engine is losing oil you don’t merely keep

diagnostic suppliers usually offer training,

but we’ve also had a good spring and there’s

topping it up,” Kelly says. “We’re working

and taking training can pay dividends when

the

well with our factor partners to deliver the

it comes to a workshop’s bottom line.

in next year,” he says.

the summer.

10

Summer 2009

impending

legislation,

which

comes

message to workshops.”

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


Tomorrow’s technology today. ign d e v Impro Inc re Al

t under all d rivi ased power outpu

Inc re live re

a se d

acceleratio n

FOR MORE DETAILS CONTACT UKPA

CALL: 0870 242 4278

nce

DENSO: Working to achieve world-class environmental efficiency.

eter d ia m est ly 0.4mm ! all – on e

ma or

pe d by t rf he wor l d’ centre elec s sm tro d

ng

co

ns itio nd

l

de

aving; less no uel s f ise % 5 ; n itio


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

AIR CONDITIONING

WITH SUPERCOOL

Keeping SUPERCOOL this summer

are products that not only benefit the vehicle

staff from Allparts, Camberley Auto Factors,

system’s life and efficiency, but also provide

SC Motor Factors, CES and Dingbro, as well

a major profit opportunity to the workshop.

as their customers.

The nine UK Parts Alliance members

In late March a series of free product

make up one of the largest providers

appreciation and training sessions were

“Our aim is to provide

of

UKPA

the

organised for sales staff and customer

UK independent garage trade: With a

air-conditioning

products

technicians at the Allparts training and

comprehensive

OE-quality

conference centre in Hayes, Middlesex;

replacement parts, refrigerant handling

the CES UK Automotive Training Centre in

equipment, specialist tools, consumable

Chester; and at the headquarters of Dingbro

service product, refrigerant gas, training

in Aberdeen.

full support to our customers with air conditioning service and repair”

Phil Eggen, the vice president of SUPERCOOL,

CES (UK) Ltd ran their first aircon evening

travelled from his Florida base to deliver a

at their Automotive Training Centre, based at

As the main importer and distributor in

series of sessions of service product training

their head office. This event took a similar

the UK of the highly-regarded SUPERCOOL

in conjunction with members of the Delphi,

format to the Allparts version, with Phil

chemical and consumable product range,

Allparts and CES technical training teams.

Eggen and SUPERCOOL taking centre stage.

UKPA members are able to provide their

The sessions were designed to provide

After such a successful evening, the format

customers with world-leading products direct

additional knowledge on this product sector

was modified to include the “complete aircon

from the manufacturer in the USA. These

and contained a mixed audience of sales

package” and rolled out to two key regional

package

of

to

solutions, not to mention experience, the UKPA has got the lot!

12

Summer 2009

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

AIR CONDITIONING

WITH SUPERCOOL

sites CES promoting their component and

we had not anticipated the benefit of using

For more information about the SUPERCOOL

equipment range as well as their DEFRA

SUPERCOOL products both for preventative

product range, air conditioning service and

approved

to

maintenance and to speed the process of

diagnostic training or how to take advantage

provide full support to our customers with air

the job. We pride ourselves on giving our

of ATA Refrigerant Gas Handling accreditation,

conditioning service and repair”, stated Steve

customers the very best of service and these

please see the distributor contact list below

McCann, CES Trading Director. “Some of our

products will definitely support that, as well

or call the UKPA contact line on 0870 242

customers already offer aircon servicing and

as bringing our business additional efficiency

4278 and ask to be connected to your local

we are actively encouraging other customers

and thus profit.”

distributor member

assessments.

“Our

aim

is

to join this profitable revenue stream and get ahead of the competition with DEFRA approved

training

for

2010

onwards,”

confirmed Steve. Laurie

Derx,

Allparts

Customer

Service

Manager said: “Air conditioning service is a relatively new and rapidly growing area of business for independent workshops, and is

“Air conditioning service is a relatively new and rapidly growing area of business…”

far more than just ‘re-gassing the system’: we feel it is important that we provide both

The seminars also covered technical training

our own customer service staff as well as our

for air-con technicians and the forthcoming

customers’ technicians with the knowledge

DEFRA refrigerant handling accreditation.

they need to develop this profitable new area

By July 2010 all automotive technicians who

of their business.”

work on air conditioning systems must have

A training session in progress at the CES training centre

achieved, as a minimum requirement, a The product appreciation training covered the

refrigerant gas handling qualification approved

exciting range of SUPERCOOL consumable

by DEFRA. UKPA members have organised

and air-con repair products, and linked them

Delphi-backed facilities to train and assess

into the broader aspect of the ‘Aircon Service’

technicians, resulting in a DEFRA approved ATA.

as a whole. CES (UK) Ltd are able to run these DEFRA “We

found

that

attending

training

approved assessments at their own training

seminar opened our eyes to the bigger

centre, and demand so far has been very

picture of providing a complete package

high. This centre was opened by rallying

of air conditioning service,” said Shane

ace Paddy Hopkirk, and after much acclaim

Ferguson,

Wycombe’s

has now been extended to include a new

Coles and Blackwell. “Our technicians have

training suite. Log onto www.cesuk.com for

all received professional air-con training but

more details.

manager

of

High

this

• Allparts Technical Centre 01494 470018 www.allpartsatc.co.uk • CAFTEC (Camberley Auto Factors) 01252 518536 • Central Auto Supplies 01933 226688 • CES (UK) Ltd Technical Sales 01244 391551 DEFRA approved ATA assessments 01244 391466 • Dingbro Ltd 01224 682000 • Fleet Factors 01642 770660 • GMF Motor Factors Ltd 0845 362 3222 • Mill Autoquip 01726 73063 • SC Motor Factors 020 8308 8164

Allparts training and conference centre in Hayes, Middlesex

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info

Summer 2009

13


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

AIR CONDITIONING

WITH TEXA/BOSCH

P…P…P Pick up an air conditioning system!

While plenty of workshops have woken up

the right equipment to perform the regular

to the value of offering air conditioning

maintenance of these systems, and to be

service and repairs, others might still be

able to recover and recharge the refrigerant

SIX STEPS

considering taking the plunge. But whether

from these systems where they need to

1 The equipment is connected

they’re buying equipment for the first time

be dismantled during other maintenance

to the car’s air conditioning

or updating what they’ve already got,

operations,” Texa says.

system

it can be difficult to make a choice. The Texa air conditioning diagnostics range Recently, temptingly low-priced equipment has made some inroads into workshops, but many industry pundits are suggesting such purchases are a case of ‘buy in haste, repent at leisure.’ With little technical and spares support these cheap products can create a lot of hassle, with workshops missing out on work as machines lie idle, unable to be repaired because of a lack of spares.

2 The technician selects the correct volume of refrigerant

makes any job simpler and reduces time taken, while also recovering, storing and

3 The equipment removes any

recharging refrigerant when needed. Just

moisture from the system

six steps are needed to service a car’s air

4 Lubricating oil and UV tracer

conditioning system once it’s connected up (see box on the right). “With the range of KONFORT machines from

is added to the system 5 Refrigerant is added 6 The technician runs the air

Texa, the whole procedure has been simplified

conditioning system to ensure

by the use of simple step-by-step instructions,

it is working correctly

and the inclusion of a comprehensive vehicle Well-established diagnostics suppliers such as

Bosch

and

Texa

offer

database,” the company says. including refrigerant extraction and recycling,

high-quality

equipment that’s properly supported, which

Bosch has introduced its new ACS600/650

used

in turn gives workshops confidence to offer

service unit. Both units are fully automatic

testing, fresh oil and UV additive injection,

an air conditioning service.

and don’t require manual shut-off valves.

as well as precise refrigerant recharging.

“Once the unit is connected to the vehicle’s

A detailed vehicle database is integrated into

“From a workshop perspective there is now

air conditioning unit, every step of the service

the units for accurate vehicle identification,”

a new opportunity to equip themselves with

is fully automated from start to finish,

Bosch says.

14

Summer 2009

oil

drainage,

evacuation

and

leak

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

CONGRATULATIONS

UKPA BIRTHDAY

HAPPY BIRTHDAY TO US! The UKPA celebrate their 10th year The

celebrates

have created a unique electronic cataloguing

Today’s busy workshop needs access to

10 years as a business group whose

UK

Parts

Alliance

system that is continually updated, run

these services but there are also many

members together have delivered nigh

their fleets with the latest innovations in

other areas of their business that the UK

on 300 years service to the automotive

logistical support and hold technical events

Parts Alliance is uniquely positioned to

aftermarket.

to support

their customer’s

help: Health & Safety, legal services, good

knowledge

of technological

business practice, access to technical

The group was formed back in 1999 under the leadership of Steve Fulford, then Managing Director of Allparts Automotive. Steve has managed the UK Parts Alliance in partnership with 9 of Britain’s leading automotive distributors: Dingbro in Scotland, Fleet Factors in the North of England, CES (UK) in the North West, Central Auto Supplies in the Midlands, GMF in South Wales and Gloucestershire, Allparts and Camberley Auto Factors in South, SC Motor Factors in the South East and Mill Auto Supplies in the South West. Together this impressive group operate to

their

mission

of

“Local

service,

national strength.” This is reflected in their statistics: £300m annual sales, 135 locations, 5,000 employees, 1,500 delivery vehicles, over £75m stock. As a

information,

Camberley s Auto Factor rvice 45 years se s lie pp Su Central Auto e ic rv se s 42 year p Mill AutoQui rvice se s ar ye 38 Dingbro rvice 36 years se motive Allparts Auto e rvic se s ar ye 35 ited CES UK Lim rvice se s ar 25 ye

general

business services.

The partnership between distributor and the workshop has become increasingly important when faced with the challenges of the credit crisis, block exemption, green

technology

and

the

recently

introduced car scrappage scheme.

The UK Parts Alliance have fought hard on behalf of their workshops to produce initiatives that maximise service and repair opportunities and secure access to technical and support knowledge,

s Fleet Factor rvice se s ar ye 24 Factors GMF Motor rvice 20 years se

premium brand supplier partners.

by working hand in hand with their

The group is also proud to congratulate its individual members who have some very significant anniversaries

developments in their ever

commitment to the service and support of

expanding parts portfolio.

their customers is impossible to surpass.

many ATA accredited training courses. All

They also run

of which supports the business development Over these 10 years, the UK Parts Alliance

and

ctors SC Motor Fa e ic rv se s ar 25 ye

group that is managed on a daily basis by the owners of each business, their

marketing

of their workshop customers.

in 2009. These key players in our industry have shown resilience through all types of economic trend, proving the strength and success of their own businesses and demonstrating continuous support for their

has built many customer support services

customers throughout almost 300 years

around the distribution of car parts,

of combined service to the automotive

consumables, tools and equipment. They

aftermarket.

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info

Summer 2009

15


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

CELEBRITY CHAT

WITH RICKY TOMLINSON

Getting to know you! Ricky Tomlinson talks exclusively to Automotivation about the real people behind the workshop counter the

I reckon they try ironing out the personalities

public – either on stage or

of the service receptionists at a main

from behind the counter at

dealer – there’s no opportunity for a laugh,

a garage – people remember

a joke, or a bit of banter: you’re just another

When

you’re

facing

character.

faceless character handing over their bit of

I see plenty of real characters, as well

plastic to pay for an overpriced few tasks

as ‘characters’ (if you get my drift) as

carried out on your motor.

someone

with

a

bit

of

I travel up and down the country. Now, on the other hand, an independent In my last piece I talked about how an

garage’s manager and technicians aren’t

independent garage (like Royle Motors,

as likely to be like that. Of course there

which I own with business partner Harry

are a few miserable buggers about, but on

Walsh) can be every bit as good as a main

the whole they’re a decent bunch of hard-

dealer, but cheaper too. And, on top of that,

working blokes doing their bit to keep a

customers are far more likely to be dealing

motorist’s bills down, and make a living at

with a real person at an independent.

the same time. And when it seems every member of the House of Commons has their nose in the trough, it’s reassuring to see there are people out there trying to look after their customers. For people like Harry it’s not just about working on a customer’s car: there’s all the environmental and employment laws to cope with, not to mention the evil spectre of Health and Safety legislation too. It’s a tough task, and sometimes you’ve got to wonder why garage owners put up with it. But the strength of character that keeps a workshop owner going is also the strength behind the decent bloke drivers talk to every time they drop their car off.

16

Summer 2009

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

MOTORBIKES

WE’VE GOT IT COVERED

Get on yer bike… we’ve got it covered

There’s an Extensive range of motorcycle parts available through the UKPA

Rising fuel costs and a pretty ropey public

traditional two-stroke single cylinders up to

have fitted 150 different engine types, but

transport system in many areas makes

multi-cylindered

screamers,

now we’re seeing on the Yamaha R1 for

owning a motorcycle or scooter a pretty

which use plugs that owe more to Formula

example, a spark plug specific to that bike’s

tempting

One technology than that in current cars.

engine,” Tim Howes says.

wheeler sales have continued to rise over

“The NGK motorcycle spark plug offering

Meanwhile Yuasa’s range of motorcycle

the past few years.

covers a whole range of technology, including

batteries offers extensive coverage, from

the latest high-powered, low emission engines,

scooters up to high-speed superbikes. Various

parc

which require a double electrode plug,” says

battery types are available – Maintenance

means there’s a greater demand for service

NGK technical services manager Tim Howes.

Free High Performance; Maintenance Free

components: two major suppliers to UKPA are

“Other

VRLA; YuMicron CX; and, YUMicron.

NGK and Yuasa, who both offer an extensive

and Moto Guzzis, use a twin-spark set-up,

range of motorcycle-only replacement parts.

where there are two plugs per cylinder, but

Maintenance Free batteries have the features

of different sizes.”

of a standard maintenance free unit, but

proposition.

Cheap

to

buy,

high-powered

cheap to run and extremely reliable, two-

And

that

expanding

two-wheeler

engines,

including

some

Hondas

with up to 30 percent more cranking amps.

So it’s worth looking at, and seriously considering, ‘bikes as an extra revenue

Other engines use two plugs of different

Maintenance Free VRLA types feature a spill-

stream. Through UKPA members you’ll be

heat ranges per cylinder – one combination

proof design and a longer life – up to three

able to source OE-specification service parts

is a double platinum plug and a standard

times longer than conventional batteries.

quickly and at competitive prices. And with

nickel type, the double platinum plug having

that ever-expanding motorcycle parc, profit

a longer life (and usually being more difficult

YuMicron CX is the first motorcycle battery

potential is definitely there!

to get to).

to use lead-calcium technology and has a high cranking power for bigger engines,

Motorcycle spark plugs are different from

More motorcycle plugs are being offered as

while YuMicron offers up to 30 percent more

those used in cars – they have to suit a

‘bike engines are becoming, like cars, more

power than conventional batteries, as well

wide range of engine types, ranging from

plug-specific. “Until recently one plug might

as vibration resistance.

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info

Summer 2009

17


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

THE DANGERS OF DIY

FROM AUTODATA

Clowning around the dangers of the DIYer!

IN BRIEF: • DIY’ers still out there

Tony

of

Swiatek says it’s not just a case of having the

• Can bring you plenty of trouble!

Autodata, says while some car owners go

right tools to do a job, it’s having the correct

• Rectifying their efforts can be interesting and challenging…

the DIY route with the best intentions, it’s

technical information. Without that, a job that

not always a good idea to do so. “While

was done to save a few pounds could end up

Autodata understands many enthusiasts

being much more expensive. “In the worst

in the UK enjoy repairing and maintaining

case, potentially dangerous mistakes could

their vehicles, we would always encourage

be made, and this is easy to do, particularly if

individuals to take their vehicle to a trusted

all the necessary tools and vehicle information

workshop

isn’t to hand,” he says. “Even professional

It’s a fact of life that there are many car owners whose confidence far outstrips their skills. Even without a workshop manual they feel they can tackle most jobs on their car because a mate down the pub told them it was easy – but the results can be far from satisfactory, and while sometimes they might just end up causing a car to run roughly, in some instances that DIYing can be

a

Swiatek,

in

professional

the

managing

first

workshop

director

instance,

where

technician

can

undertake any necessary work,” he says.

mechanics need the latest information at their disposal to guard against mistakes. A seemingly simple task such as tightening

“…it can be a false economy attempting to do some jobs yourself”

the wheel nuts to the correct torque setting can impact on a car’s safety. Manufacturers are frequently amending such information.

downright dangerous. “We often hear reports from workshops

“Whilst we understand that, in these trying

And in many instances it’s down to the

we supply concerning DIY maintenance;

economic times, motorists are keen to

workshop to put that car right. But it’s not

unfortunately, good intentions don’t always

cut costs where possible, unless you have

just rectifying fair wear-and-tear that occurs

translate into a job well done and attempts

access to exactly the right information, it can

between services, it’s putting right the bodges

at fixing a vehicle often mean more hassle in

be a false economy attempting to do some

the incompetent DIYer has caused.

the long run.”

jobs yourself.”

18

Summer 2009

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Exhausts that cover the nation

No one single range of exhausts and cats is good enough to cover the demands of the UK car parc We guarantee to offer you:-

– – – –

Availability Range Choice Knowledge

For any requirement on exhaust and cats contact the UK Parts Alliance:

Unit 4, Rabone Park, Rabone Lane, Smethwick, West Midlands B66 2NN Tel: 0121 565 6100 Fax: 0121 565 6101 Email: enquiries@ukpa.net Website: www.ukpa.net


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

A DAY IN THE LIFE

OF A PARTS ADVISOR

Parts, glorious parts! GMF parts advisor Pino D’Angeli talks to Automotivation about his love of the job GMF’s Llanelli branch has been running

to be on site

for 12 years, and it’s based on an

by 7.15/7.30am to

industrial estate on the edge of the

catch up with paperwork and deal

town, close to a major shopping area.

with any returns brought back the day before. Besides which, he doesn’t like being late: “The phones

Parts advisor Pino D’Angeli has worked for GMF for seven years and last year he moved from the Neath branch to Llanelli. With 11 staff and six vans supplying around 300 workshops, life’s busy behind the counter, and the wheel.

can start ringing by 7.45 because some workshop staff know we’re already here, but getting in early means we’re ready to deal with the calls as soon as they start coming in,” Pino says. “By 8.30am we’re ready for the day.”

Before joining GMF Pino spent four years with a national factor chain and also spent

One

five years at a franchised BMW dealership.

runs is down along the coast as far as

“I like cars, and it’s always interesting

Haverfordwest

when garage technicians call and tell me

It’s done twice a day, at 10am and 2pm, and

what parts they need for a car they’re

it’s vitally important the right parts are on

working on,” Pino says. “If I’ve got the time

board. By clearing the paperwork before the

I like to know what the symptoms are,

phones start humming, Pino can make sure

Around 5pm Pino starts going through

so I’ll talk to them to find out how they’ve

the right stock is loaded on the delivery van.

the credits, which are collected the same

diagnosed the fault. Working on newer cars

“We’ve got some very loyal customers on that

evening. “We’ll usually work through lunch

can be interesting, as well as confusing

run“ he says. Llanelli also operates a shorter

too, but if there’s time we’ll pop out for

and frustrating!”

but more frequent run up to Ammanford,

a sandwich. On Saturdays we’ll meet for

leaving at 9am, 11am, 1pm and 3pm.

breakfast before starting, and after a busy

of

the

Llanelli and

takes

branch’s three

hours.

The Llanelli branch’s opening hours are

call in and pick up the parts they want. “If we get a call late in the day the drivers might drop the parts off on their way home – they’ll often do that on Saturdays as well,” Pino says.

week it’s a great way of finishing off. There’s

8.30am to 5.30pm Monday to Friday, and

The phones continue ringing throughout the

a great team working here and everyone

8.30am to 1pm on Saturdays. Pino likes

day, but there are plenty of customers who

gets on well.”

20

Summer 2009

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£1,349 +VAT

£439 +VAT

£289

£159

+VAT

+VAT

Allparts Automotive Ltd Mickfield Road, High Wycombe Buckinghamshire Unit 4, Rabone Park, Rabone Lane, Smethwick, HP13 7EJWest Midlands B66 2NN Tel: 0870 242 4278 01494 470000 Email: enquiries@ukpa.net Website: www.ukpa.net sales@allpartsautomotive.co.uk

Central Auto Supplies

Camberley Auto Factors CES UK Limited

Mill AutoQuip SC Motor Factors Dingbro Fleet Factors Allparts Automotive GMF Motor Factors


• O • FI O R IL R • FI IL RO FI PR • P • PR • PR PRO ROF ROF FILE FILE ILE E • E • P • P PRO PRO O P P • E P E O ROF FIL FIL • ILE IFROM E • LE • FTODAY! O TRADE FIL OFIL ILE LE • LE • • PR • PR TOMORROW’S LE IUKPA NEWS, P O L O R O F I • F I R F P E R F R O FI LE PR • P • P PRO PRO ROF OFIL FILE FILE LE • E • E • P • PR PRO PRO OFI E • • R IL R • • FI IL PR IL E RO RO •P ILE OF ROF FILE FILE ILE E • P • P • P PRO ROF ROF OFIL FILE FILE LE • E • P E R P • P • P PRO PRO ROF OFIL FILE FILE LE • E • E • P • PR PRO PRO OFI OFIL FIL E O I R P E O L • • O R L I F OFIL PROFILE: PR • PR ROF FI OFIL ILE LE • LE • • P • PR PR ROF FACTOR LE ILE ILFLEET E • E • PFACTORS I O • F P I R • F I R F PR PRO ROF ROF FILE FILE ILE E • P • P • P PRO RO ROF OFIL FILE FILE LE • E • P E P PR P P • • LE E • RO RO ROF FIL IL RO RO OFI FIL M O T I VAT I O N

customer service we were looking at a 24/7 approach, and we carried exchange truck and trailer brake shoes, which are now common place, but which were revolutionary back in the late ‘70s,” he says. “Commitment and loyalty to suppliers, customers and staff has always been a key aspect of our approach, and this has enabled many long-lasting and robust relationships to strengthen our position in the market.” Mike Hunter’s approach to business has not been to do a job merely to make a living, but to enjoy what he does – which has long-term benefits for the company and all the staff: “I wanted to run a business rather than the business be an income provider, and that has encouraged inward investment over the years, as well as enabling imaginative and committed staff to develop their careers

IN BRIEF:

and meet their own expectations,” he says. “We have many people in the business who

• New UKPA factor group

“We now have an annual turnover of

started their working life with Fleet Factors

• Founded in 1975 by Mike Hunter

around £30m, and that’s because we

and they are now important to the current

• Annual turnover of £30million

don’t just offer hard parts, but paint

performance and future of the business.”

and IT programmes as well,” says Joe

• Covering the North of England and into Southern Scotland

Hunter. “We’re still a strong family business but we’re good because of the people working for us. It’s true to say they are our biggest asset.”

With a far-reaching expertise in the CV sector, coupled with an increasing involvement in car parts, Fleet Factors

As part of UKPA, Fleet Factors strengthens

brings added strength to the UKPA

coverage in the North, but alongside that has

the

investment

commitment,

along

Founded in late 1975, Fleet Factors originally

with technical knowledge, that puts UKPA

operated from a single-branch in Teeside,

workshop customers ahead of their rivals.

on the North East coast. With many large

“They

businesses operating fleets of HGV’s based

supporting workshops: Fleet’s staff-implanting

nearby, Fleet, which was founded by Mike

helps workshops cope with the increase in

Hunter, was in a strong position. In 1985

trade that we’re seeing all across the country,

he opened a branch in Sunderland, and five

and that customer support is invaluable.

years later one in Leeds, strengthening its

Fleet Factors has a strong positive reputation,

presence in the north of England.

and one that’s well-deserved. They’re investing

aren’t

just

selling

parts,

they’re

heavily in car parts and their commitment to “Fleet Factors brings outstanding benefits to

the trade is strong.”

Mike Hunter on Fleet Factors’ customer perception “I suspect we are taken for granted because we need to be seamless in their workplace. Where we have Stores Management sites and we interface directly with the customers’ operation, from workshop staff to IT and management, we try hard to anticipate the customers’ needs and because we have Fleet IT (our in-house computer software business) we effectively become an extension of the customer’s business.

the UKPA – not just with its CV expertise, but with its support to workshop customers,”

Fleet’s founder, Mike Hunter, was working

a

the

for Cape Industries, and the philosophy he

commitment to increasing car-related stock,

brought to Fleet Factors still applies. As

Fleet Factors is able to comfortably supply

he explains: “The philosophy from the start

independent and national accounts.”

was to make it simple, but innovative. With

22

UKPA

spokesman

Summer 2009

says.

“With

“Quality, Service, Value are three headings we used to assist our focus, and then Marks and Sparks started to use it! It still holds strong almost 30 years later.”

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


IL P E O

E F P

FOR MORE DETAILS CONTACT UKPA

CALL: 0870 242 4278


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

GREAT DAYS OUT

CHOLMONDLEY PAGEANT OF POWER

Pageant of Power CES celebrate their 25th anniversary at this popular event

SHOW DATES h 18th & 19t July 2009 tails For more dete see websi below

Dubbed ‘The Goodwood of the North” the

“The Pageant of Power is right in the middle

“The action was so spectacular, at times it

Cholmondley Pageant of Power, which is

of the CES (UK) branch network, so it is a

was difficult to know where to look. This year,

being held for the second time, is proving

perfect event for us to support. We went

Bugatti is the chosen theme, owing to the

a major success with car enthusiasts

along last year and were very impressed

historic connections with the marque and

across the UK.

with the cars on the track and in the

the Cholmondley family. The Fifth Marquess

paddock. The powerboat racing was pretty

and Marchioness were friends with Ettore

But it’s not just cars – bikes, powerboats and

exciting too. There was even a fun fair and

Bugatti between the wars and shared a

helicopters are also part of this high-octane

pretty good shopping. So, we think it will

love of horses as well - the familiar Bugatti

landmark event, which has Bugatti as its

be much more than the ‘Goodwood of the

radiator is a horseshoe after all,” says event

chosen theme this year. The Cholmondley

North’ as some have called it. The dancing

director James Hall.

family, in whose Cheshire Castle grounds

JCB’s will be a sight to behold! We have

the event is held, has pre-war links with

16 branches and our 420 staff, along with

the prestige French car maker’s founder

their families, are all keen to be involved and

Ettore Bugatti, and several examples of the

go along. We’ve got a trade stand where

luscious French sports car will be on show.

our customers can come and check us out and say hello.”

And among those exciting machines UKPA member CES is entertaining its staff and

Local car maker Bentley is promising

their families as part of the factor’s 25th

a mammoth display of its cars, from the

birthday celebrations. With the Pageant

highly-regarded pre-war models through to

of Power on the CES doorstep, plenty

the Speed 8 which won the 2003 Le Mans

of celebrations are planned.

24 Hours.

24

Summer 2009

More information from www.pageantofpower.com or telephone 01829 772433 Ticket details: Paddock Tickets: £25 access all areas Park Tickets: £15 adult – access to the general park area – excludes the paddock area which includes the start, car and bike pits Child: £5 (ages 4-15)

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

STATISTICS

TOP TEN BREAKDOWNS

Getting the lowdown on breakdowns We all know that cars are becoming more reliable than ever before – extended service intervals mean workshops simply don’t see cars with the frequency they used to.

And at the same time components are lasting longer: it’s not uncommon for a clutch to easily last longer than 100,000 miles, and exhaust systems have a lifespan that wouldn’t have been thought possible a decade ago.

“There’s very little the motorist can do under the bonnet these days, other than regular checks…”

AA

call-outs 1. Batteries (one in seven breakdowns, or more than 400,000 per year)

2. Tyres – generally worn or punctured (one in 10 breakdowns, or more than 280,000 per year) 3. Keys – locked in car, broken or lost (three percent of breakdowns, or nearly 90,000 per year)

4. Engines – mainly serious faults 5. Spark plugs – usually flooded 6. Alternators – usually broken 7. Starter motors – usually wiring faults 8. Head gaskets 9. Clutches 10. Immobilisers

Most breakdowns are down to driver neglect

Having said that, breakdowns still occur, but the fault is usually through driver neglect rather than a component wearing out or breaking. Figures from leading breakdown organisation the AA make for interesting reading, and its Top ten throws up some parts that might not be regarded as troublesome. It’s worth comparing the Top Six from another breakdown organization, Green Flag. “Cooling problems are lower down the list because there’s no need to top up coolant, but we find people might be topping up with water during the summer, and then during the first cold snap an 1. Non-starts engine will seize,” an AA – including flat batteries spokesman says. “There’s 2. Accidents very little the motorist 3. Problems with tyres can do under the – such as punctures bonnet these 4. Locking keys in the car days, other than 5. Running out of fuel regular checks, but more than half the breakdowns we attend could be prevented

Green Flag call-outs

by regular servicing and checks.”

26

Summer 2009

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FOR MORE DETAILS CONTACT UKPA

CALL: 0870 242 4278

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TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

A BREATH OF FRESH AIR

WITH MANN & HUMMELL

A breath of fresh air With today’s reduced fitting times the cabin filter can provide a first-rate revenue stream

IN BRIEF: • The average garage sees at least 12 cars a week fitted with cabin filters • With average profit of £5 per cabin filter, that equals annual profit of £3,200

More than a decade after they were

didn’t have its cabin filters changed: “Probably

introduced,

an

around 70 percent didn’t ever have the cabin

extra income stream for independent

cabin

filters

offer

filter changed – it was the same with the

workshops, and fitting times have greatly

early Mondeo, where the filters, which were

shortened. On earlier models changing

mounted under the windscreen scuttle, would

a filter could be complex and time

get soaked.”

consuming, but times have changed – and for the better….

Since they were introduced in the early-

“It’s a fallacy to say cabin filters can’t be found…”

1990s cabin filters have been well-received

Figures from Mann Filters suggest the

by motorists and their passengers. While

average replacement time is just 16.6

they were originally designed to trap

minutes, the shortest time being 11.4

Times have changed and today there’s

contaminants like pollen and soot, their

minutes and the longest 25.2 minutes.

a fantastic opportunity to be made from

more sophisticated design means they

Such times dispel the myths still floating

cabin filters. The Mann cabin filter catalogue

can now prevent gases and odours getting

around workshops that cabin filter changing

explains where the filter is located, as well as

into the passenger compartment.

is a prohibitively long job.

the time taken to do the job. “We need to get information to the technician, because if they

But like air and oil filters, cabin filters require

With replacement times getting shorter

think the job takes a long time they might be

regular changing – some suppliers suggest

(thanks to better car design) cabin filters offer

turning work away.”

every 12,000 miles or so. Over time, as they

a first-rate revenue stream for workshops,

trap pollutants, they become less effective,

and one that can generate regular work, as

And as Ken Read says, extended service

and

with

Mann Filters product and marketing manager

periods

a challenge: to persuade motorists the cabin

Ken Read explains: “It’s a fallacy to say cabin

opportunities to work on a car. “In the recent

filter needs changing. A major selling point

filters can’t be found – fitting times have been

past a car would need around 23 oil filters

is the safety aspect – one supplier says

coming down over the last 10 years and

over 100,000 miles, but that’s now down to

a sneezing fit “could have a motorist driving

they’ll continue to come down.”

that

presents

the

workshop

mean

workshops

have

fewer

just five. However, cabin filters need changing once every 12 months or every 12,000

blind for 25 metres”, and that pollutant levels “inside a car can be up to six times higher

Read points to the Peugeot 405 being a

miles, so sales per unit should be greater

than at the roadside.”

perfect example of a car that in many cases

than for oil filters.”

28

Summer 2009

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


G O O D

E X P E R I E N C E

All you need from a single source: Elring provides complete gasket sets, individual gaskets and accessories for passenger cars and commercial vehicles for professional engine repairing. Of course in original Elring quality – from ElringKlinger, one of the world’s leading development partner and series supplier for the automotive industry. By maintaining a strong presence in more than 140 countries, the Elring service team ensures quick availability of the entire Elring product range. FOR MORE DETAILS CONTACT UKPA www.elring.de CALL: 0870 242 4278

THERE‘S NO MISTAKING THE ORIGINAL!

FOR MORE DETAILS CONTACT UKPA

CALL: 0870 242 4278 www.ms-motor-service.com

ORIGINAL SPARE PARTS

for Emission Control Air Supply Fuel Supply Vacuum Generation


• I R E O I • • FI O L R IL R • FIL FILE ILE • LE • • P • PR • PR ROF ROF OFI FILE ILE ILE E • P • P • PR PRO ROF I R F P E P E F P • IL FIL ILE IFROM RO ROF ROF OFIL FILE FILE LE • E • P E • P PRO PROTOMORROW’S RO ROFTRADE E • LE • FTODAY! LE IUKPA NEWS, P O L P • O I P O L • F O L I R I R • E • LE • • P • PR • PR ROF ROF OFI FILE ILE ILE E • P • P • PR PRO ROF ROF FILE P F O P E P • E FI LE IL RO PR E OF LE •P RO ROFI OFIL OFIL ILE LE • LE • • PR • PR PRO ROF OFI OFIL FILE ILE • ILE • • P • PR I E R • F I R F P • P • PR • PR PRO ROF ROF FILE FILE ILE E • E • P • P PRO PRO ROF OFIL FILE FILE F O L P E P • E O I P E O L • F PR PROTSG E LE • E •PROFILE: FIL OFIL ILE LE • LE • • PR • PR PRO ROF OFI OFILCUSTOMER L PR PRO • I • L I • F I I E R • F I R F P E PR PRO ROF ROF FIL FILE ILE E • • P • P PRO PRO ROF OFIL FILE FILE LE • E • E P PR P P L • • LE E • RO RO ROF FIL I RO RO OFI FIL M O T I VAT I O N

Streets ahead service from Alliance Autocentre’s TSG garage From the outside TSG’s premises looks pretty

their car here is interested in their car. We

small, but Tony’s used the space available

did, however, once have a fanatical owner

wisely, with four ramps working 10 hours a

who Tippexed everything – such as the oil

day Monday to Friday and half-day Saturdays:

filter and dust caps – and we re-did that

the booking system, which was designed

when we finished,” Tony says “He’s a regular

especially for the workshop, ensures flexibility

customer now.”

– including the delivery and collection service, which is well thought-of among local (and not

With such a wide customer base, TSG

quite-so-local) office workers.

sees a variety of cars, from older smaller hatchbacks used on the school run, up to

And like any on-the-ball workshop owner,

nearly-new Range Rovers and M5 BMWs.

Tony’s

working

“What interests me is the latest technology,

relationships with his customers – and has

and how things work. Recently we had the

“There are two rules we have here: the

family customers who’ve been coming for

friend of a customer asking us if we could

first is never say something to a customer

several generations. “We have customers

service a Ferrari 430, and we said that

you wouldn’t want to hear yourself, and

who used to come in here as babies and their

would be possible, but he wouldn’t have the

the second is never fit something to

parents would sit them on the counter when

Ferrari agent’s stamp in the book. He then

a customer’s car you wouldn’t fit to your

they paid the bill: now those children have

asked us if we’d be able to service his Bentley

own,” says TSG proprietor Tony Shoard.

grown up and they bring their cars here, and

Continental GT!”

keen

to

develop

good

they sit their children on the counter when TSG was one of the first factors to join

they pay the bill,” he says.

the Alliance Autocentre programme and

Of course not all the cars TSG looks after are quite as exotic, but Tony’s approach to both

is based in Chalvey – once a small village,

Having personal contact with customers

looking after customers and their cars puts

it’s been absorbed into Slough, but it

often means sorting out a repair is achieved

him streets ahead of the competition.

maintains a village atmosphere. And that

more quickly than the driver dropping the car

has helped give TSG its identity, although

off and saying ‘there’s a clunk coming from

many of its customers come from beyond

somewhere at the front’. “By talking to our

the Slough area, thanks to a delivery and

customers we can get some information

collection service.

from them, and that helps us get the job done right the first time,” Tony says. “It might

Like many workshop owners, Tony believes

not be what the customer thinks it is, but

the economy, in its present parlous state,

I like the customer to do the talking. Ultimately

will benefit independent garages like his.

it’s a case of us treating the customer in the

The location helps, as he explains: “Being

way we want to be treated.”

right in the middle of Slough would be a waste of time. We used to be based a short

Talking to customers means the TSG team get

distance away and when we moved here

to know a their car, and what work it might

I thought we’d lose business, but instead

require. Some cars cover very few miles a

people were finding us. Around here you see

year, but the owners insist on a full service:

more chimneys, which means more houses,

Tony explains to them that in many cases an

but where we used to be people were coming

interim service is all that’s required. “Unlike

straight off the M4 and their cars had faults

a sports shop, where all the customers are

they wanted fixing right away.”

sports fanatics, not everyone who brings

30

Summer 2009

P • PR RO ROF OF R P • P • P PRO LE LE • FILE E FIFACT E • I L OF OFI OFIL FILE ILE • R R R F P • P • P PRO PRO RO E E • L • •P•P IL ILE E F E L RO ROF OFI OFIL ILE L I F • P • PR • PR PRO ROF ILE FILE LE • E • P E • P F I O RO FIL FIL LE OF • P • PR PRO PRO OFI O R • E LE E • E • P • PR L NAME: TSG T SG L I I Flough FIL OFATI ILE FILE LOCATION: A ON: ROSSlough F O PRLO P Oette Shoard RLLynette • R ETORS PROPRIETORS: PROP and Shoa ROrdROFI PRTonyP P E • L FOUND FOUNDED: D: 1987 E • LE • • P • P ILE F L I F I O FFERS: S rvicing exxhausts E OFFERS: Servicing O ILEexhausts O ROFand repairs; L F IL R FIans O techni Five (all technicians NUM ER OF S T TAFF : NUMBER STAFF: P P O OF R • ATA-accredited) R • R P ATA-ac AT • • P • P PR LE redited) IUMBER EF RAMPS: E F L • Four E O RAMPS NUMBER OF I L O OF FI OFIL ILE LE O R P OF OFI PR PR

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


D R I V I N G S E R V I C E & R E PA I R F O R WA R D

The Alliance Autocentre a Partnership in Developing & Growing Your Business Check our website www.allianceautocentre.com for more details

The Importance of Performance Now Available a NEW Rotating Electrics range •

100% New Units

Manufactured to OE specification

2 Year warranty

All units load tested

Premium Quality

Full Technical Support


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

MILL AUTOQUIP

SURVIVE AND THRIVE DAY

Survive & Thrive! UKPA’s Autoquip event exceeds expectations

Mill

days are planned, with one being held in

AutoQuip is helping its customers buck

UKPA’s

West

Country

Devon and another in Somerset. Stevenson

the recession with its ‘Survive and

says the days help workshop owners, who

Thrive’ day. Aimed at workshop owners

are often too busy working on customer

Peter Creasey, SMMT: The Motor Industry

and technicians, the day, held at Truro’s

cars, by looking at the business itself, and

Code of Practice and why they need

Alverton

industry

how both internally and externally (such as

independent workshops to participate

speakers looking at ways independents

through signing up to the Motor Industry

Jonas Zambakides, IGA: How to improve

can successfully fight off the threat from

Code of Practice) will make a workshop

profitability by selling labour more

main dealers.

busier and more profitable.

efficiently, which in turn provides funds to

Manor,

saw

member

key

by

SURVIVE AND THRIVE SPEAKERS

re-invest in training and equipment

More than 150 people attended the Truro day, and the five key speakers (see box-out) covered an array of subjects, ranging from the Motor Industry Code of Practice to the way labour should be sold more effectively. “I’m really pleased with the way it went, and it proved to be a good way of getting industry speakers together,” says Mill’s director Mike Stevenson. “I’m very pleased because it

“A lot of workshop owners are very good technicians, but we need to help make them alternative to a franchised dealer. They’re in a strong position, but we need to help them Autoquip’s point of view we’re not just selling parts, we’re helping protect our customer base and strengthening the supply chain.”

Jon Douglass, IMI : What support is available to workshops on train to gain and the ATA scheme Mike Owen, RMI: The Right to Repair Campaign – what it means to independents, and why they need to support it For further details contact

The day-long event was closed by Mill’s

Mill Autoquip by calling 01726 73063

founder

Next conference: 16th June 2009

and

managing

director,

Alan

Johnson, who pledged his company’s support

subjects, two further ‘Survive and Thrive’

to independent garages.

Summer 2009

trade clubs

in the long-term,” Stevenson says. “From Mill

With the search on for further speakers and

32

of independents dealing with VM

more efficient, and make them a high-quality

exceeded my expectations, but there’s now a lot of follow-up work to do.”

Brian Spratt, ADF: The short-sightedness

at the Riviera International Conference Centre in Torquay

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

NEWS BULLETIN

TYPE APPROVAL

Are your Cats approved? Customers of UK Parts Alliance members are! Steve Tranter UK Parts Alliance Product

So, what is Type Approval, what vehicles does

offering to the customer. Remember, a vehicle

Manager

it apply to and what does it mean to UKPA

manufactured

installer customers?

means that you must fit an approved cat.

for

Catalytic

Converters,

is

based at the UK’s leading emissions

from

01/01/01

onwards

You run the risk of a hefty fine if you don’t fit

specialist, CES (UK) Ltd in Chester. Here he talks about why the market leaders are

“We need to supply Type Approved catalytic

undertaking such research and preparation

converters to make sure that the vast majority

for Type Approval.

of cars and LCVs will be able to meet the

“All of the applications in the Exhaust and

strict emissions levels set by the EU. It’s all

Cat sections on the UKPA Allicat and on-line

about reducing the air pollution caused by

catalogue systems have been split to show the

motor vehicles, and the part that they have

new year break, making it easier to work out

in harming our environment. Most petrol and

what type of part needs to be fitted.

After many, many years of confusion and delay, new rules regarding the sale of catalytic converters are all set to hit the UK aftermarket. “It is still hard to believe that there remains a lack of awareness, in some parts of our industry about what these new rules will mean to those at the sharp end”, says Steve Tranter, Product Manager for catalytic converters for the UKPA.

a part that complies with the new rules.

diesel vehicles registered in or after January 2001 will have to have a Type Approved cat

“This change is a good opportunity for all of us;

fitted. For the installer this is going to mean

the prices are going to be higher, but in return

a better quality of replacement catalyst that

we gain the quality and reassurance that Type

will be easier to fit than before, and will reduce

Approval gives to cat product”, says Steve.

the number of Malfunction Indicator Light

“The implications for the aftermarket are

issues occurring, after a replacement cat

that we can compete with the dealers.

has been fitted. The bad news is that all of

They won’t be offering non-approved cats, and

The new rules will have an impact for all of our

this will mean all of us having to pay more for

will

customers. The UKPA has been working away

a Type Approved catalyst. There are two main

aftermarket

at this onerous subject for the best part of two

reasons for this, first is the significant cost

opportunity, not a stumbling block.”

years, and Steve Tranter is confident that when

of the sample part going through the Type

the implementation date is finally announced

Approval testing process, and the second

all of the UKPA members will be ready, and

is the cost of the additional precious metals

therefore so will their customers. The UKPA

used in the coating of the cat internals.

has the range, the stock, the cataloguing and most importantly, the people who have been

“When the law comes into effect installers will

monitoring the progress of the legislation

need to be sure that they are aware of when

through parliament and so understand the

a Type Approved cat is needed for a particular

requirements of the new regulations.

vehicle, therefore what type of cat they are

charge

accordingly. do

the

Why

same?

can’t This

the

is

an

The current dates for the introduction of Euro 5 and Euro 6 are:

January 2011 and September 2015 respectively.

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info

Summer 2009

33


TOMORROW’S TRADE NEWS, TODAY! FROM ROM UKPA M O T I VAT I O N

HOLIDAY CHECKLIST

SUMMER SERVICE

Beat the holiday blues

Follow our tips for a summer service and keep moving! a relaxing break or facing a holiday

Richard Barnett Summer’s just around the corner and many people will be using their cars to take them on holiday. Now’s the time to be promoting a holiday check, so that people will be off on their holidays safe in the knowledge their car’s going to get them there safely and reliably.

It’s also a good way of promoting your business – these checks need not take long, and not charging for them is a good marketing ploy. After all, no-one wants to start their holiday sitting on the motorway’s hard shoulder, or having an accident. A few minutes checking the engine bay and the underneath could be the difference between your customer having

34

Summer 2009

BREAKDOWN FACTS AND FIGURES

nightmare…

There are 20,000 vehicle break- downs each day: That’s well over seven million per annum, and one million of these happen on the motorway. Every breakdown is stressful for driver and passengers, but you can remove this stress from your customers with a Holiday Health Check, while enhancing your sales and profit lines. This can form a strong promotion for your business, and enhance customer service and retention.

u’ve off sheet so they know you’ve

hould Here’s the sort of thing you should be examining – at the end off the kedcheck give the motorists a tickedar. checked those parts of their car.

Additional sales opportunity: Why not get a holiday pack together?

Customers

will

appreciate the thought and it’s another potential sales success. Include a first aid

kit,

torch,

warning

triangle, fire extinguisher, blanket,

high-vis

jacket

and petrol can

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info motivation.info


TOMORROW’S TRADE NEWS, TODAY! A FROM UKPA M O T I VAT I O N

HOLIDAY CHECKLIST

SUMMER MM S SERVICE ERVICE

✓ Battery

Offer a batt ery test: it se cures peace of mind for your custom er, but could well lead to another sale if it’s low on charge Offer a com plete levels check, includ ing, brake flu id, screenwas h (see below ), power stee ring, coolan t and mixtur e levels The majority

✓ Fluid levels (top up and adv

ise if low)

✓ Tyres

of breakdow ns are caus additional re ed by tyres venues for yo and battery ur business, failures. Chec it’s ready to and don’t fo ks on pressu use. Also ch rg et the spare. It re, tread, sc eck the whee may be hidd uffs and bulg l br ac en e, es will genera , but could co an it can be sa d with alloy te me in useful fely and secu wheels, chec in an emerge rely stored in k with custom ncy, so mak the vehicle. ers that the e sure W ithout it yo locking whee ur customer l nut is to ha has more th nd and wher an a flat tyre e to deal with !

✓ Rad hoses

Check for cr acking and pe rishing

✓ Fan belt – check condition Underside:

Check for cr acking and pe rishing

exhaust – b lowing or ha nging low

Check the ex haust and ca talytic system is secure an than during d functioning it if compone efficiently. Re nts don’t mee commend re t emission st placement be andards or fore the long look likely to trip rather fail in the ne ar future A full lightin g check is re commended Also offer a with the oppo bulb kit, espe rtunity to re cially if cust place faulty These are ex omers are tr bulbs, (man pensive whe avelling abro y of which ar n purchased ad. You can e missed in at the last m al so offer beam normal serv inute, i.e., at icing). deflectors fo the ferry po r mainland Eu rt, so help yo ropean trav ur customer el. stay legal an d save money Check washe r level and al l wipers: addi tional sales There are fu can be gene rther sales rated from se opportunities lling a five-lit from checking re premix, es and replacin pecially for lo g faulty wiper nger journeys s and selling . glass cleane r Given the po or state of to day’s roads, a fast-growin g replacemen so this could t parts segm present anot ent is coil sp her profit op rings, portunity

✓ Lighting (offer a replacemen

t bulb kit)

W iper blade s / Washer fluid level

Suspension

Check seatb elts

Check all se atbelts are fu

nctional Check doors , b o nnet and bo Another confi otlid are wo dence-boostin g check for rking your cu

For a downloadab le interactive checklist vis it

www.autom

stomers, as faulty bonnet causing, in th s and doors e worst case have blown s, fatalities open,

otivation.info / checklist

✓ Check oil

One in four cars is low on oil, so offer Lubematch this as part to ensure th of your heal e correct gr th check. Co ade of oil is the perform nsult your lo used when to ance and fuel cal UKPA pa pping up: give efficiency, w rts adviser or n the compl hile giving lo use Shells exity of the ng term prot modern engi ection to the ne this will en engine. It’s a hance great way to top up your profits

General enquiries call 0870 242 4278 log on www.automotivation.info f or ema email mailil en enquiries@automotivation.info quiirie i s@ ie s@a @ u @a uto ttomot motiva mo vatio va tion.i ti n.iinfo n. n nf

Summer 2009 Sum 9

35 3 5


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

TEA BREAK

MOTORING QUIZ

BRAIN TEASERS How good’s your motoring knowledge? Try our Automotivation A-Z classic motoring quiz, put together by the editor. Make yourselff a coff Ma co off f ee,, pu p t yo your u fee ur eett up and enjoy thi his s is issues es s puzzles, enjoy! Q1.

Q2.

What famous small British car celebrates its

Q8.

Citroen’s Saxo predecessor

50th birthday this year?

Q9.

Former Formula One team owner turned

Name the small Ford with fins that was also launched 50 years ago, and became a Harry Potter star

Q3.

Who owns the garage in TV soap

Q11. Birmingham gun-maker that once owned Daimler and also made motorcycles

James Bond author Ian Fleming created what famous on-screen car?

Q5.

1962 World Championship Q14. Luxury US car maker of the Escalade SUV

American salt flats where many land-speed records are broken

Q7.

Q12. French tyre maker and guide book publisher Q13. British Grand Prix racing driver who won

What British sports car was driven in the opening credits of cult series ‘The Prisoner’?

Q6.

Q10. Which Ford was advertised as ‘The Car You Always Promised Yourself’?

‘Coronation Street’? Q4.

BBC1 racing pundit

Inspector Blake was a character in which

Q15. ‘70s Radio 1 DJ and some-time drag racer Q16. What model of Reliant did DelBoy drive? See answers below…

‘70s sitcom?

ANSWERS: BRAIN TEASERS: Q1 Mini Q2 Anglia Q3 Kevin Webster Q4 Chitty Chitty Bang Bang Q5 Lotus 7 Q6 Bonneville Q7 On the Buses Q8 AX Q9 Eddie Jordan Q10 Capri Q11 BSA Q12 Michelin Q13 Graham Hill Q14 Cadillac Q15 Dave Lee Travis Q16 Regal Supervan

FEEDBACK

We want AutoMotivation to be the best magazine out there and in order to achieve this we are asking for your thoughts and suggestions. Simply complete the questionnaire below and return to: AutoMotivation, 2 New Street, Warwick, Warwickshire CV34 4RX.

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36

Summer 2009

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General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info


TOMORROW’S TRADE NEWS, TODAY! FROM UKPA M O T I VAT I O N

THE LAST WORD

WITH JAMIE BAULCH

your role in the workshop is important: you

Jamie J a Baulch

need to tell motorists just how important air conditioning is, and why it’s important

We use our cars differently throughout the year: in the thr

Jamie Baulc h – Olympic Sprint Athlete and Sports Pers onality

win winter it’s a case of going to wor work or dropping the kids off at s school, but in the summer a ca car becomes an important part of our social lives. Cars

to replace a car’s pollen filters on a regular basis – otherwise who knows how much muck driver and passengers will be breathing in! Having said that, air conditioning is a good income generator and at the end of the day, why hand that work over to the fast-fits? You’d be mad if you did…

take us to see friends and family, and on holiday.

We’ve got used to air conditioning in offices and shops, and it’s a useful fitting on any

And as we head towards summer the days

car. It’s also important that the gases used

are getting warmer – thank goodness for air

are handled properly, and the new legislation

conditioning! It makes travelling much more

that’s coming in next year means technicians

comfortable, and a comfortable driver is a

must have had the right training. As I said

safer one.

last time, training is important for athletes, but it’s also important for vehicle technicians.

But air conditioning does require maintenance and, sometimes, repair, and that’s where

Enjoy the sunshine!

General enquiries call 0870 242 4278 log on www.automotivation.info or email enquiries@automotivation.info

Summer 2009

37


   

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Auto Motivation - Issue 3  

The third edition of the UKPA's Auto Motivation magazine