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Undergraduate Academic Representation Handbook 2011/12

imperialcollegeunion.org

Undergraduate Academic Representation Page 1 imperialcollegeunion.org/training


Contents Contents

2

Introduction

3-4

Why Become a Rep?

5-6

Personal & Professional Development

6

Recognition

6

Year Representatives (Roles & Responsibilities)

7-11 7

At the beginning During the year

Dealing with issues

8

Disseminating information

9

Monitoring

11

Departmental Representatives (Roles & Responsibilities)

12-15

At the beginning

12

During the year

Managing Year Representatives and staff contact

13

Staff-Student Committee (SSC) meetings

14

Departmental society

15 16-17

Academic Affairs Officers (Roles & Responsibilities) At the beginning During the year

16 Faculty Representation Meetings

17

Communication

18

Support and Resources

18

Feedback

19

Meetings

20-21

Suggested agenda template for all Staff-Student Meetings

21

Useful Contacts

23

Version 2.0 - 01 October 2011 Undergraduate Academic Representation Page 2 imperialcollegeunion.org/training


Introduction Welcome to your new wonderful career as an Imperial College student representative. This handbook has been designed not only to assist you in being the best rep you can be, but also to show you how to make the most of this year! Over 8,500 undergraduate students study at Imperial College. Students work in groups but ultimately each student is in their own situation, carries out their own tasks, and experiences their own interactions with College. Problems arise every day and without representation students are powerless to resolve significant issues. This handbook has essential information, advice and guidance that will help you through your year as a student rep. There will be times when it can either give you the answer or show you where to go for help. It is designed to be used throughout the year. Representation brings power to the students. As a rep you have been allocated the authority and control to bring up issues which College is not aware of, and step on their toes (not literally!) over issues which have not been resolved. At Imperial, a sophisticated undergraduate academic representation structure brings power to each student through Year Representatives, Departmental Representatives and Academic Affairs Officers. Student-staff meetings solve some problems, and dealing with other problems requires the help of other parts of the representation system.

Jason Parmar Deputy President (Education) E: dpeducation@imperial.ac.uk T:020 7594 8060, extension: 45646

Andrew Keenan Representation Coordinator E: a.keenan@imperial.ac.uk T:020 7594 5387, extension: 45387

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Introduction cont... The following figure illustrates the UG Representation Structure:

The double arrow lines are there for a good reason - two-way communication is completely fundamental to a successful year of representation! Any break in the above structure means either issues students raise are not brought up in higher committees, or the students become unaware of the hard work being

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done by their reps. Remember we’re only an e-mail away. Or, even better, just pop into the office. Here’s to a great year! Jason Parmar and Andrew Keenan


Why become a rep? What will I get out of it? One who earns leadership of the masses by working ceaselessly for people’s welfare finally realises that he has been rewarded with many added advantages. Atharva Veda Be assured: the primary reward of being a representative is in the satisfaction of having made a difference. Not just by helping your fellow students overcome difficulties but also by influencing opinions and decisions directly affecting your year/department/faculty. The changes you make will be apparent in your and your fellow students’ courses.

of problems for resolution and there will always be a need for academic representation. The most satisfied, fulfilled students will still have issues to raise, and it is often the very best, most effective staff who will take advantage of our representative capabilities the most. The College itself is aware of the importance of an effective student representation system, and is supportive of your efforts – if students cannot raise the issues which prevent constant improvement of College’s academic offerings, then who will?

It takes a stagnant institution to be free

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Personal & Professional Development But there’s even more in it for you. Alongside the knowledge that you will have made a difference to how well you and your peers have been taught, being a rep is an ideal way to work on your own development –which means your time as a rep can have benefits long after you’ve crossed the stage in the Royal Albert Hall. These benefits can be both personal and professional, and can be an invaluable boost to your employability. Being an effective rep will mean being proficient in teamwork, time management, interpersonal communication, and problem solving. The best thing is, you aren’t learning these in the abstract – you will be experiencing them first-hand with real consequences, and employers value that above almost everything else.

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More information on what being a rep can offer you, and how to develop your skills, is available from the Union website (www.union.ic.ac.uk/blogs). Recognition We have introduced a special award for the most dedicated representatives. In addition to receiving Union colours, you may be singled out as the outstanding rep in your faculty. The award can be won by both Departmental and Year Reps, and each Faculty will have one winner for each. We will be looking at attendance to the various meetings throughout the year, as well as general enthusiasm towards representing your peers.


Year Representatives (Roles & Responsibilities) Whichever kind of representative you are, read through this entire section and make sure you understand the responsibilities of each member of the representation structure. If you are a Year Rep, you will have most likely been elected recently in the first few weeks (back) at Imperial. Congratulations! In brief, your duty is to represent all students in your year within your College Department. You report to your Departmental Representative, passing difficult systemic problems up to them and feeding your communications and achievements back to the students in your year. As a Year Representative, your duties are straightforward but vital. You are the only representatives in direct contact with the students you are serving and therefore act as their first point of call when problems arise. You are instrumental in academic representation, as the primary means of communication between the representative structure, College staff and the student body.

At the beginning Your first task is to make yourself known to your year. Your manifesto and election was not enough: once you are elected, you must make your role absolutely clear to your year so that they can use your power effectively. Start off by sending an email to everyone in your year group (talk to your Departmental Administrator to find out how to do this). It may be best to forward the email to them and ask them to send it. In this email, you should: • Introduce yourself as their Year Representative. •Outline what your role is, including your responsibility of relating issues to staff and upwards where necessary. •Give them contact details - this is usually just your email address. •Also give them the name and email address of your Departmental Representative - you are accountable to the students if you don’t do your job, and they must have a point of contact. They may simply need a contact if you are ill or away. •Keep a relaxed, informal tone – you are their peer – but write a smart and easyto-read email.

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Year Representatives cont... During the year: dealing with issues arising If you have made your role clear to your fellow students, it won’t be long until they first approach you. When this happens, your first task is to gather information on the issue. Ask yourself: • What EXACTLY is the problem? If it’s not an academic issue, it is out of your scope: refer them elsewhere (see Useful Contacts Section). Talk to all the students involved in the issue until you are completely clear about it. • Who does it affect? Which student or group of students? This could range from one student to the entire college. Issues affecting one student must still be dealt with but may have to be deprioritised in favour of problems affecting many people, or may require particular care to maintain the student’s right to privacy or even anonymity. • How does it affect those students? In what way are they pressured or disadvantaged? Try and assess the nature and the extent of the effect by talking to them. • Occasionally, you might be presented with a problem that is best solved by the College’s and Union’s welfare staff. If so, direct the student to the right member of staff – be that a College Tutor, the Deputy President (Welfare), or the Student Adviser.

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At this point you are in a position to decide where to take the issue. It may be appropriate to simply monitor the situation, perhaps if it is something that should sort itself out. It is more likely that you will have to take action by elevating the issue. It is then time to decide where best to take it. Broadly speaking, elevating an issue means taking it along one of two routes: directly to departmental staff, or up to the next level of the student representation structure. The appropriate route is at your discretion. • If you believe your issue could benefit from consideration by your departmental staff, make it happen. Your primary point of contact with staff is at Staff-Student Meetings, however you do not need to wait for these meetings to bring up issues. • If you are unsure of how a problem might be solved OR a problem remains unsatisfactorily addressed after a Staff-Student Meeting OR there is some complication (e.g. personal privacy issues) you must elevate the issue to the next level of the student representation structure: your Departmental Representative.


In certain circumstances, generally urgent academic problems that require immediate attention, do not wait for the next Staff-Student Meeting or for your next meeting with your Departmental Representative. Speak to a member of your departmental staff describing the problem and its urgency, or to the Deputy President (Education). During the year: disseminating information Just as you are responsible for representing the views and experience of your year group to College staff and Departmental Representatives, you are responsible for disseminating information down to the student body too! All aspects of your active representation must be made transparent to the students you are representing. Where you are bringing an issue to the attention of staff or other representatives, you must ensure that all students involved in the issue are informed and continually kept updated. This might be an acknowledgement of the issue and a promise to investigate further. It might be an explanation of the rationale behind the decision not to act or it might be a proposed solution to the issue. If you report an issue to staff, inform your students so that they know that the issue is being dealt with. If you receive any response from staff concerning the issue, report it to your students.  If you elevate an issue to other representatives, inform your students so that they know that the issue is being dealt with. Should you find out that any decision has been or could be made by your department that could affect students’ academic affairs in any way, whether positive or negative, try to inform your students as soon as possible to allow them to consider the decision and respond through you. Throughout the year, you will be asked by your Departmental Representative/ Academic Affairs Officer (AAO)/ Deputy President (Education)/ Representation Coordinator to disseminate information to your years. This may range from emails asking them to participate in one of our surveys, to vital academic information updates. Please make sure that this info reaches the students quickly!

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Year Representatives cont... Communicating your achievements and new information down to the students is important for two reasons: • Representation cannot be said to be effective if the communication is only one-way. A continuous feed of information back to students is essential and gives students perspective on the matter: if a request is unrealistic, the students must know. Likewise, if a solution has been reached, the students must be informed. • For the effective representation of any group of people, the group must have a high level of trust in the representative. Much of this trust must be built from scratch; the only way to do it is to prove your value as a representative by directly involving your students in every matter you deal with. By creating trust in you, it is more likely that students will feel free to make use of your representative capabilities.

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During the year: monitoring Your job is both reactive and proactive. While primarily you are the first calling point when your peers encounter any sort of blip in your academic environment, it is also very useful to go out to collect information from them. By keeping your ear to the ground and picking up early anything that has the potential to become a problem, you are in a far, far better position to deal with it than if you wait until the problem comes to you. This includes keeping a close eye on your own personal academic affairs. You are your best judge of the quality of your course. Ask yourself: • Am I enjoying doing this or am I finding it particularly unpleasant? If I am finding it unpleasant, is it a problem with the teaching or administration that could possibly benefit from representative attention? • Am I learning from this? If not, is it a problem that could possibly benefit from representative attention? • Am I finding it difficult to keep up with the work? Is it because I’m being given too much of it? • Is there any other problem that is making it harder to learn than necessary?

First, ask yourself these questions. Then consider how others might answer them. Ask some of your fellow students directly, or stand in front of your year and poll them. Monitoring your year for potential issues is a continual process, so you should never stop considering these questions. Be prepared to ask your year on a regular basis what their feelings are. In democracy everyone has the right to be represented, even the jerks. Chris Patten - BBC Trust Chairman If you’re not sure whether a problem is worth tackling or not, whether it seems completely insolvable or completely trivial, elevate it anyway. It is always worth trying. Imperial is only a worldleading institution through attention to detail and every detail is worth touching up.

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Departmental Representatives (Roles & Responsibilities) As Departmental Representatives, you take ultimate responsibility for making sure the student voice in your department is heard. You have been elected before the start of the year in order to enable you to prepare for the coming year and begin your job as soon as teaching starts. At the heart of the representation structure, you are the link between Year Reps and Faculty Union Academic Affairs Officers. If you drop out of the structure, you disconnect your entire department, preventing them from being represented. It’s also your role to manage the Year Representative system below you and make sure it is communicating upwards and downwards and thus working effectively. At the beginning Before you can fulfil your role, your Year Representatives below you must be in place, doing their job. So your first task is to fill all Year Representative positions and brief them. The sooner you do this, the sooner your department will be effectively represented! Choose an appropriate time to carry out both of these things; they should happen about two or three days apart, to give them a

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chance to decide whether they should stand for election or not. Briefing them involves presenting the role of Year Representative to them: you must make it sound appealing while ensuring they understand the responsibilities of the job. Remember to tell them when you will be returning to hold the election. You should bring some copies of this guide for them to read: leave them on a desk as you leave so that those who are interested can consider standing at their own leisure. Holding the election is simple. A show of hands will suffice: • Ask for those who wish to stand to come forward • Give each candidate a minute or two to present their manifesto to the year and answer any questions • Remind the class that they can also vote to re-open nominations (vote for RON) if they don’t wish to elect any of the candidates • Send the candidates out of the room and count votes for each candidate and RON • Allow them back in and announce the result of the election If you so wish, you can hold an online election for your department. Contact president@imperial.ac.uk for more


Now that your Year Representatives “team” has been established, make sure that you introduce yourself personally to them as their Departmental Representative and take a note of their names and CID numbers. Make sure you send this list of names to the Deputy President (Education) right after getting them so that the Union can populate the Rep database. During the year: managing Year Representatives and staff contact Just as Year Representatives have a responsibility to continuously monitor the students they represent; picking up issues quickly to minimise any negative impact, you have a responsibility to monitor your Year Representatives, encouraging them to keep all their communication channels open and their ear to the ground. As a representative yourself you should also remain very close to the student body, being prepared to talk to individual students as necessary. Your biggest responsibility lies in organising Departmental Representation Meetings, allowing your Year Representatives to elevate issues to you in a formal way. These meetings should occur every 2-3 weeks where possible. You and your Year Reps must attend these meetings; it is fine for anyone else to attend these meetings as well and it is a good idea to invite your Academic Affairs Officer to attend.

The organised contact you have with staff is the same as the contact the Year Representatives have: Staff- Student Meetings. In effect, your ability to engage staff in dialogue is no different from theirs: anything you can talk to staff about, they can talk to staff about. So why should they elevate issues to you? There are many reasons: • A chance for dialogue: by bringing issues to your attention and the attention of their fellow Year Representatives, you can explore the issue in great detail: are any other years of the course experiencing this problem? Did previous years experience it? Is it really an issue at all? • It can then be elevated further: to your Academic Affairs Officer. Where issues come to your attention, your duty is very similar to that of a Year Representative: do some triage. If you believe, following discussion between you and your Year Reps, that bringing the issue back to a Staff-Student Meeting would be beneficial, then do this. If you have hit a dead end, or you believe the issue has consequences with a wider range than your department, or you wish to discuss the issues with a more senior representative for any other reason, then elevate the issue to your Academic Affairs Officer.

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Departmental Representatives cont... During the year: Staff-Student Committee (SSC) Meetings Staff Student Committee meetings are your time to shine as Dep Reps. You have the opportunity to bring up your peers’ problems with your staff, and can monitor their willingness to deal with issues. A few weeks before the meeting takes place, make sure that your Year Reps have collected a list of positive and negative issues that have come up. Have a Departmental Rep Meeting with them, and decide on which issues are worth bringing up with the Staff. You should not feel intimidated by your College Staff; however always remember to be respectful and knowledgeable about what you have to say (see Meetings section for more information). After the meetings, there are two vital things you need to do: 1. S  end a short (and relevant) summary of the SSC meeting and what was discussed, to the students of your department. Keep it short and sweet, however make sure that students know what is happening behind the scenes is your department. There may be circumstances where your Department Staff will ask you to keep issues to yourself for the time being, so please respect these wishes.

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Remember to cc in your AAO (see Contacts) when you send these reports to your departments. 2. A  s soon as you get access to the meeting minutes, send a copy to the Representation Coordinator (representation@imperial.ac.uk). Together with the Deputy President


(Education), he has a combined responsibility to monitor the quality of undergraduate representation and teaching across College. By doing this they can assess the effectiveness of representation within each department, reflecting on the readiness of the department’s staff to listen and respond to the student voice. It also allows identification of weaker student representatives, and the identification of stronger

representatives for recognition and nomination for Union Colours awards. The Deputy President (Education) also holds termly presentations to the Quality Assurance Advisory Committee, letting them know how departments are responding to the issues brought up by students. This is done by condensing and collating all the SSC minutes and correspondence from the Departmental Representatives at the end of session each term. The strategic advantage of this is enormous: College is very keen to foster a culture of constant academic quality review and improvement involving student representatives.

Where a department consistently fails to satisfactorily address issues raised by representatives, College’s senior academic staff will readily investigate and make recommendations directly to the department, concerning both the original issues raised and their ongoing responsiveness to students. During the year: Departmental society Although the students you represent are ultimately at Imperial to get a worldclass degree, they also want to have fun in their free time! Your departmental society is a great point of contact for this, and supporting them will help create a sense of community within your department. Make sure students are getting a bit of a break from the academic pressures to have fun relaxing with their course mates.

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Academic Affairs Officers (Roles & Responsibilities) As Academic Affairs Officer (AAO), you ultimately are in charge of the representation network in your Faculty Union (FU). Whether Engineer, Medic or Scientist, everyone is represented at Imperial and it is your job to make sure that your FU reps are doing this job well. You are the glue that keeps the rep system within your respective faculty unions intact. Throughout the year you will work closely with your exec, the Deputy President (Education), and the Representation Coordinator, as well as College Staff. It’s your role to make sure that the Year and Dep Rep are doing their jobs, and to report up to the Deputy President (Education). Of all the reps in your department, you will have the most contact with the college and faculty “big dogs” through the numerous different committees you stand on. The AAO sits on the Union Representation and Welfare Board (RWB), where they represent their faculty’s representation framework together with the Faculty President and Welfare Officer. Also, your faculty will ask for you to attend some meetings as the student voice.

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At the beginning The best way to start off your new job is by making sure your Departmental Reps know who you are. Contact them over the summer and begin to come up with a strategy for the year ahead. Just like for every elected position, your Dep Reps will be very keen to dive into their jobs once they begin in October, so you should aim to use this positive enthusiasm to your advantage. Dep Reps will be full of ideas at the start, so it is important that you meet with them to capture these ideas early on, and discuss how feasible they are within their departments. As mentioned elsewhere in this handbook, your role is proactive as well as reactive, so make sure to gather all the manifesto points and proposals of your reps, combine them with your goals for the year, and begin to develop your own agenda rather than waiting for issues to come up. If you keep the Deputy President (Education) and Representation Coordinator aware of these plans, they can assist you, and make sure that effort is not being unnecessarily duplicated across College. It is vital that you remain in continuous contact throughout the year with your Dep Reps; establishing a good relationship with them will make your


job much easier! Be approachable and friendly with them, so that they feel comfortable seeking you out for advice. All of this goes for the staff in your department too; representation is cooperation, not battle, and maintaining a friendly rapport with your staff will go a long way to smoothing the path for your proposals. Introduce yourself to them early if you don’t know them already, and keep in regular contact about the progress of various issues and the latest news from their reps. During the year: Faculty Representation Meetings As AAO, it is your responsibility to organise the Faculty Representation Meetings. There should be a minimum of at least one every term, however two are recommended. During these meetings, every Departmental Rep is asked to provide a short overview about how things are running in their department. If a representative cannot make it to

the meeting, still ask them to send you an overview. The idea behind this is to engage the representatives to help each other out, and to use best practice between departments. Unresolved issues which have been brought to Dep Reps by their Year Reps during Departmental Representation Meetings should be brought up here, as well as any other (positive and negative) issues they are working on. Make sure that at the beginning of the meeting one rep volunteers to take the minutes and note down action points. These do not need to be incredibly detailed, but rather will serve as a record for yourselves, and as a way to keep the Deputy President (Education) and Representation Coordinator “in the loop�. After these have been typed up, make sure to send them to the Deputy President (Education) and the Representation Coordinator, as well as every Dep Rep, within five days of the meeting.

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Communication The single biggest problem in communication is the illusion that it has taken place. George Bernard Shaw The importance of communication is brought up in almost every section of this handbook, but we think it’s so crucial to an effective system of representation that it’s worth mentioning again. Furthermore, it comes in many forms. From the Deputy President (Education) to each and every Year Rep for every single course, there must be a constant flow of information back and forth about the various issues being brought up and solved, so progress can be tracked and momentum maintained. Otherwise, problems fail to be solved and the crucial trust in the representation system is weakened. Year reps must also be pro-active in seeking out the opinions of their classmates – whether through surveys and emails, or simply through conversations with their peers. A problem that is not communicated to a rep cannot be solved; a problem that is sorted, but the students are not aware, often may as well have not been solved at all.

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Support and Resources Starting this year, Imperial College Union has a member of staff who will assist and support the entire representation system – Andrew Keenan, the Representation Coordinator. His role is to take the administrative and support tasks away from sabbatical officers and representatives, to allow them to focus on their goals and their cohorts. If you could do with assistance in your role, such as help formulating a survey or organising meetings, please email representation@imperial.ac.uk. We have also created a software-based system to ‘capture’ and track issues raised across College by representatives – to ensure that progress on every issue is monitored, and no problem ‘falls through the cracks’. You can add any issues to this system by contacting the Representation Coordinator, and the system is explained on the Union website.


Feedback Feedback from coursework and exams has proven to be, year after year, Imperial’s “Achilles’ heel” when it comes to student satisfaction surveys, such as the National Student Survey (NSS). Students are not happy with both the quality and timelines, and as reps you need to be aware of this. This year we are planning on making some lasting changes to the way College gives feedback, as well as making students aware of different methods staff members use to give feedback.

Regarding timeliness, every department has been told that they need to provide clear information to the students regarding both the submission and the return of coursework. This is a very large step in the right direction, but cannot be actualised unless the student representatives are making sure it happens. It is vital that Year Reps let their Dep Reps know if this is not happening, and that Dep Reps let the AAOs know of any recurring feedback issues within their departments.

Our poor feedback scores have contributed heavily to Imperial College dropping several places in many league tables, for example, in 2012 Sunday Times League Table Imperial College dropped outside the top four for the first time in fourteen years, from 3rd to 14th.

Also, as reps you need to make sure that during every Staff-Student Committee and Departmental Representation meeting, “feedback” is a standing agenda item. Even if your department provides its students with good feedback, make sure that it is talked about!

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Meetings The best meetings are: • Relaxed and enjoyable. Meetings are not meant to be intimidating affairs. As students, your task is to make the meeting as productive as possible; meeting etiquette is nothing special, just common sense. • Productive and satisfying. If there is anything being reported to the meeting, the chair should have emailed it around to the committee members beforehand as meeting papers, and it is absolutely key that everyone who attends has read these papers in advance. • Timely. Start on time and finish quickly. • On topic throughout. If you have an issue to bring up that is relevant to the meeting but unrelated to the topic being discussed, wait for an appropriate moment so that the current topic does not get unnecessarily cut short. Each member of a committee should be prepared to contribute to any of the matters arising in a meeting before it starts. This is achieved with the agenda and papers. Expect to be emailed an agenda in advance of the meeting that mentions each matter for discussion in a list. If any matters on the agenda involve a document of interest, be it a report, a letter, an email, a proposal or a page of lecture notes, you will receive the document as a ‘paper’ attached to the agenda. Finally, with the agenda and Undergraduate Academic Representation Page 20 imperialcollegeunion.org/training

papers you should receive a copy of the minutes from the previous meeting. If you are reporting to a meeting, submit any papers as soon as the chair requests them, in order that they can be distributed to all members of a committee for reading in advance of the meeting. Check your emails to find the agenda, papers and previous minutes. Read them thoroughly in advance, and print them to bring to the meeting. They can be printed for free in the Student Activities Centre on level 2M of the Union building. Where you have a comment to make, highlight and make annotations so that you are best prepared to bring it up constructively in the meeting. Finally, there is no such thing as a stupid question. A meeting will not work if each attendee is not on an even keel, so if you have read the minutes from the previous meeting and the papers in advance, and you still are unfamiliar with something, do not be ashamed to ask for an explanation or a definition, and do not be reluctant to give someone else such an explanation. A guide to getting the most out of your meetings is available on the Union website.


This year, College has agreed that “Feedback” should be a standing point on all meeting agendas. This means that you need to make sure that it is discussed at every SSC meeting, and if it is not then bring it up with the Departmental Representative. Feedback should also be discussed when you have your Departmental Representation Meetings.

Suggested agenda template for all Staff-Student Meetings The template on page 22 has been prepared for two purposes: • In departments where students historically set up the Staff-Student meetings, you may find it useful to use this agenda as a starting point when you prepare agendas for the meetings. • It details the current standing agenda items as set by senior quality assurance staff at Imperial. It is your responsibility to ensure that all of these standing agenda items are discussed exhaustively at every Staff- Student meeting. They should be points of discussion at all Faculty and Departmental Representation Meetings as well, and the dialogue between representatives and students should always touch on these topics (particularly feedback and personal tutoring), in order that the discussions at all meetings are well-informed.

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Model Agenda for Staff-Student Committees Departmental Staff-Student Committee Meeting in the Department/Division of ____________ held on ______of ______ 20___ at ___:___ 1. 2. 3. 3.1

Apologies for absence Approve: Minutes of the last Staff-Student Meeting, held on ________ 20__ Matters arising Discuss action points from previous meeting

4. 4.1 4.2 4.3 4.4.

Staff Reports DUGS Senior Tutor Departmental Administrator

5. 5.1 5.2. 5.3. 5.4. 5.5

Student Reports Departmental Representative (UG) Year 1 Represntative (UG) Year 2 Representative (UG) Year 3 Represntative (UG) Year 4 Representative (UG)

6. 7. 7.1. 7.2.

8.

Agenda items Standing agenda items Discuss feedback quality and timeliness and how it has changed Discuss recent survey results, particularly feedback and personal tutoring 7.2.1. SOLE, PG SOLE/POLE/TOLE 7.2.2. NSS/PRES and ISB 7.2.3. Staff advise what actions have been taken as a result 7.2.4. Improvements for next term/year e.g. participation General discussion on personal tutoring. Positive comments: students to report noteworth examples of instances of teaching practice, or evident improvement in teachin practise. Matters arising from staff

9.

Any Other Business

10.

Date of next meeting

7.3. 7.4.

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Useful Contacts Position

Name

Email Address @imperial.ac.uk

Deputy President (Education)

Jason Parmar

dpeducation

Representation Coordinator

Andrew Keenan

representation

Academic Affairs Officers CGCU (Faculty of Engineering)

Susuana Laryea

cgcuaao

RCSU (Faculty of Natural Sciences)

Rosalyn Flower

rcsu.aao

1st year, 2nd year and Graduate Entry Medics

Steven Tran

icsm.ao12GEP

4th year Medics, Biomedical Science and Pharmacology

Natalie Kempston

icsm.ao4bp

3rd, 5th and 6th year Medics

Shiv Vohra

icsm.ao356

Departmental Representative (fill in yourself) Year Representative (fill in yourself) Year 1 Year 2 Year 3 Year 4

Departmental staff (fill in yourself) Head of Department Senior Tutor Director of Undergraduate Studies

Other contacts Advice Centre (Student advisor)

Nigel Cooke

advice

College Tutors – refer students to them for confidential advice on any issue

Mrs Margaret Cunningham

college-tutors or m.cunningham

Dr Mick Jones

m.d.jones

Dr Simon Archer

s.archer

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Imperial College Union Beit Quadrangle Prince Consort Road London SW7 2BB

Tel: 020 7594 8060 Fax: 020 7594 8065 Email: union@imperial.ac.uk Twitter: @icunion imperialcollegeunion.org


Undergraduate Representation Handbook 2011/12