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Communication using Social Media - workshop Developing a Communications and Social Media Plan Who to communicate with?

Examples of Type of communication?

Methods of Communication?

1 Spouse/partner

1 Give Instructions

1 Email

2 Colleagues

2 Warnings

2 Talk one to Many

3

3

3 Talk Many to one

4

4

4

5

5

5

6

6

6

7

7

7

8

8

8

9

9

9

10

10

10

11

11

11

12

12

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13

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14

14

14

NAVCA (National Association for Voluntary and Community Action), The Tower, 2 Furnival Square, Sheffield S1 4QL Tel 0114 278 6636 ● Fax 0114 278 7004 ● Textphone 0114 278 7025 ● navca@navca.org.uk ● www.navca.org.uk Registered charity no. 1001635 ● Company limited by guarantee ● Registered in England no. 2575206 ● Registered office as above


Effectiveness of communication Take some of the examples you have identified above and identify how effective each form of communication is?

Method Type

Talk 1-1

Talk one to many

Talk many to one

Conversation Email

Twitter

1 Instruct 2 Warning 3 Inform 4 Entertain 5 Action 6 7 8 9 10 11 12 13 14

NAVCA (National Association for Voluntary and Community Action), The Tower, 2 Furnival Square, Sheffield S1 4QL Tel 0114 278 6636 ● Fax 0114 278 7004 ● Textphone 0114 278 7025 ● navca@navca.org.uk ● www.navca.org.uk Registered charity no. 1001635 ● Company limited by guarantee ● Registered in England no. 2575206 ● Registered office as above


Cost of communication

Method Type

Talk 1-1

Talk one to many

Talk many to one

Conversation Email

Twitter

1 Instruct 2 Warning 3 Inform 4 Entertain 5 Action 6 7 8 9 10 11 12 13 14

NAVCA (National Association for Voluntary and Community Action), The Tower, 2 Furnival Square, Sheffield S1 4QL Tel 0114 278 6636 ● Fax 0114 278 7004 ● Textphone 0114 278 7025 ● navca@navca.org.uk ● www.navca.org.uk Registered charity no. 1001635 ● Company limited by guarantee ● Registered in England no. 2575206 ● Registered office as above


When would you use the following communication types?

Talk

Email

Letter

NAVCA (National Association for Voluntary and Community Action), The Tower, 2 Furnival Square, Sheffield S1 4QL Tel 0114 278 6636 ● Fax 0114 278 7004 ● Textphone 0114 278 7025 ● navca@navca.org.uk ● www.navca.org.uk Registered charity no. 1001635 ● Company limited by guarantee ● Registered in England no. 2575206 ● Registered office as above

Twitter

Facebook


Who and how to communicate